Arrived on site to test unit for unit giving F3 error code. Found purple wire for sensor not connected at control board. Secured connection test unit and unit test good job complete.

Arrived onsite for range panel loose. Upon arrival inspected unit. Found upper panel loose. Found screws in rear not tightened. Secured Screws . Tested unit and unit is functioning properly. Job complete

Arrived on site replaced element. Ran diagnostics per whirlpool specs. No water leaks detected at time of service. Job complete

"Arrived on site for cooktop, inspected unit and work area. Tested unit and had no power. Removed cooktop glass and gained access to power wires and had no voltage. I tested the thermostat and found it good. Checked the breakers and found the breaker for cooktop tripped so I switch it back on. I tested all burners and unit was operating as designed explained to CX if they use bigger pots on the right front burner that what the actual size of the element is it can over heat the thermal fuse and trip the breaker. Unit is operating as designed. Job completed."

"Arrived on site , replaced evap motor with harness , evap support and drip pan . Ran diagnostics all checking normal. No water leaks detected at time of service.

"Arrived onsite to replace damaged microwave wrap. Uninstalled unit, replaced wrapper and re installed. Tested unit to insure function. Unit is functioning properly. Job complete"

Arrived on site to install a new heating element. I verified the model and serial number are within range of service pointer W11540964. I Installed the new heating element according to the service pointer ter. I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived on site to install previous diagnose parts. I installed a new capacitor. I tested the unit and found it working properly. Job complete.

Arrived onsite for dryer where the customer saw a flame coming through is the drum vet. Upon inspection I found that the vent tube was kinked and it also has a hole In it. Upon further inspection I found that the unit was filling with lint and some if it had caught fire. I cleared all the lint and installed the harness and tested the unit and found all good. I advised customer to replace the vent tube and have the houses vet cleared before using the unit..W13SPN1WL1. I call safety and told the of my findings Job complete.

Arrived on site to replace igniter harness and orifice holders and knobs. Test unit replaced all parts test unit and unit test good job complete.

Arrived on site to test unit for unit not starting. Test unit and found latch stuck on close positin. Secured latch test unit and unit tastier good job complete.

"Arrived on site to replace element per special project. Replaced element, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for magnet not catching properly preventing ice bin from pulling out with door. Replaced magnet, unit working as designed. No leaks detected. Job complete."

"Arrived on site to replace moisture sensing electrodes, harness and thermistor. Ran diagnostics and found unit running as designed. Replaced parts any way as a precautionary. Unit is working properly. Job complete."

"Arrived on site to test unit for not cooling properly, customer stated a week ago he opened freezer and everything was thawed out, tested unit found RC and FC temps within range and unit is functioning, control,start device with capacitor was replaced, for precautionary reasons replaced harness is freezer and thermistor in RC from car stock, part number w10316760, called tech line to document, tech one stated nothing else could be replaced, we would need to catch the unit in failed state to determine which part is failed SR#7734347754, at this time unit is functioning as designed, no leaks detected job complete"

Arrive on site for dryer powering but not tumbling . Found pulley on motor had been cut off bye belt . Replaced pulley (8066184) from truck stock and belt . Unit is now functioning properly. Job complete

"Arrived on site for for no light on vent hood . Checked voltage and found led driver had failed . Replaced driver , lights and vent fan are functions properly. Job complete"

Arrived on site to install the LED modules per the special project. I installed all LEDs and they began working as designed. Call complete.

"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found stored error codes 4-3 7-1 6-4. I then ran a test cycle and no wash motor response. Had a faulty sump and motor. Replaced wash motor and tested. Unit is now operating as designed., no leaks where observed during service. Job completed."

"Arrived on site for dishwasher not heating, inspected unit and work area. Tested unit in diagnostics and there was no error codes, ran a test cycle and everything tested good. I instructed CX how to use heat dry and rinse aid. Unit is functioning as designed. No leaks where observed during service. Job completed."

Arrived on site to install previously diagnosed parts for cooktop. Inspected unit and work area. Tested unit and found the simmer burner not staying on when lowering the flame to simmer. Inspected the burner head and looked good so I inspected the simmer orifice and was clogged I used my tool to clean it out and then test. Unit is operating as designed and no parts where needed. No leaks observed during service. Job completed.

"Arrived on site for dishwasher inspected unit and work area. Tested unit and found no power. Tested voltage at the outlet and it was dead, unit is on a GFCI outlet. Went to breaker and found it tripped , reset the breaker and tested unit and found everything operating as designed. Inspected the main control and the UI for any corrosion and it was good inspected all wiring and found it good. I explained to CX that these outlets with GFCI breakers dont like the loads and from time to time they will have to be reset. Unit is operating as designed. No leaks observed during service. Job completed."

"Arrived on site to install previously diagnosed parts, installed harness and control. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.

Arrived on site to install all previously diagnosed parts. Installed new door skin and new door handle. Unit is now as design job completed.

Arrived onsite for Detergent dispenser door is not staying closed . Upon arrival inspected unit and found dispenser has failed. Need to replace dispenser. Replaced dispenser and test unit . Unit operates as designed. No leaks present at this time. Job complete

Arrived onsite to install previously diagnosed parts. Replaced rollers. Test unit and unit operates as designed. Job complete

"Arrived onsite for error code F -3 . Upon arrival test unit and got error codes F2-E1 shorted key, F3-E0 open oven sensor. Need to replace control and sensor. Replaced oven sensor and control test unit. All 4 cooktop burners and oven heated as designed. Job complete"

Arrived on site to test unit for blower making noise. Test unit and found trash stuck in blower blades. Removed trash test unit and unit test good job complete.

Arrived on site for washing machine saying low detergent. I inspected the unit and found no fault codes. I explained to the customer about the load and go feature and if it is set to be used the container in the drawer needs to be filled. I walked the customer through how to use the unit.The unit is working as designed. Job complete.

"Arrived on site to test unit for no drain, tested unit found water filling but not draining, sound like the pump is trying to turn on, removed bottom plate and found connection to drain pump very loose, secured connection properly, tested unit, unit is now draining, put it through diagnostics found all components engaging properly no leaks detected job complete"

"Arrived on site to test unit for loud grinding sound. Found belt was ripped and idler was seized. Replaced belt, idler and rollers. Unit working as designed.

"Arrived on site to test unit for water accumulating on bottom of RC. Found drain tube was clogged. Cleared drain tube, tested unit, unit working as designed. Customer also stated bottom FC door gasket came loose. Re inserted gasket and placed small bead of caulk to prevent from popping out again. No leaks detected. Job complete.

Arrived on site to test unit for customer concern about bike getting hot. Found correct bulb is being used and advised customer bulbs tend to get hot. Unit received proper voltage.

Arrived on site and inspected refrigerator and found dispenser is not operating. Found power to valve valve is not actuator. after replacing valve it is now running but water is still not being dispensed. Removed water filter and water will now dispense properly. Either water filter is defective or water filter housing has failed. Customer will attempt a new filter

Arrived on site and inspected dryer and did not find any internal shorts. breaker will tripped immediately when dryer is plugged in. All components on rear dryer check good either harness or motor is causing breaker to trip

"Arrived on site and inspected range and found several knobs are broken, and valve stems are damaged but still working. "

"Arrived on site for cooling complaint. Found ice build on evaporator cover,called tech support for on going issue per tech support

Arrived onsite for hood light malfunctioning. Upon arrival inspected unit. Found socket failed. Replaced socket and sold customer replacement bulb. Tested unit and unit is functioning properly. Job complete

Arrived onsite for refrigerator that is frosting up in the freezer section. Upon inspection I found that there were some air gaps in the cabinet between the out and inner skin at the door I sealed them up with silicone. Upon further inspection I found that the drain tube was frozen I cleared the tube and removed the ice that was built up in the feed vent to the refrigerator section returning air flow to it. And I sealed up and other gaps that I could fined. Unit now operating as designed. Job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve failure, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I removed the ice maker to inspect and found the heating element on the bottom the tray had shorted and cracked the tray and water leaked into the motor housing shorting the motor. I replaced the ice maker and cycled power and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"cArrived on site and inspected range and found upper oven bake igniter has failed. After replacement oven is heating properly, took one picture, job complete"

"Arrived on site for a dryer that has no power. Inspected unit and work area. Turned the unit on and attempted to start a cycle. Found the unit tumbling and heating as designed. The customer advised that a couple days ago, the unit wouldnt even turn on. The customer and I test the unit eight times to ensure that the unit was working properly. I asked the customer about whether or not they had any electrical power outages or surges. The customer advised they get power issues all the time. I did advise the customer that it is most likely that they are either have a failing breaker or an electrical supply issue. The unit is working as designed.

Arrived on site for a washing machine that was rusting and unbalanced. Upon further inspection I found the underside of the lid rusting. I then tested the units suspension and found it bad. I gained access to the bottom of the unit and found the gearcase in good shape. This indicates just bad suspension rods. I installed the suspension rods and test the unit. I found the unit now as designed and no leaks were observed at the time of service. Call complete.

Arrived onsite for a washer with an F5E3 door lock error. I found a failed door latch. I replaced the latch and ran the diagnostics cycle after clearing the error code. The unit completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site for washing machine not spinning. I inspected the unit and work area. The customer stated the washing machine filled with water but wont drain or spin. I gained access to the lid switch harness. I jumped the lid switch and found the unit would drain and spin. Indicating the lid switch is bad. I installed a new switch. I reassembled the unit and tested it. It is now working as designed.

"Arrived on site for icemaker not producing and making a noise. I inspected the unit and work area. I found the icemaker house incased in ice. I cleared the ice and jumped the ice maker, I found the wheel twitching and making a noise. I installed a new ice maker.

"Arrived on site to diagnose dishwasher not draining. Tested unit and could hear debris rattling in the drain pump. Drained unit and removed drain pump and found a couple small pieces of glass. Removed and tested again, unit still not draining. Removed drain hose and vacuumed drain hose and tested. Found unit is now draining properly. Call complete."

"Arrived on site to diagnose range that had error on console. Tested unit and found functions seem fine, but there was a code for stuck key in the control, and also what looks like dead pixels.

Arrived onsite for a washer not spinning the clothes out and leaving them wet at the end of a cycle. Mr stated it happens with larger loads like towels. I found a stored F8E1 error. I found the second cold valve not passing much water. Other than the cold valve the unit was working as designed. I replaced the valve and tested the machine. Unit is working as designed. There were no water leaks present at the time of service.

Arrived on site for water leaking and no lights. Diagnosed defective led modules per service pointer installed updated led modules in both sections all leds working as designed. Found clogged drain in fresh food section cleared obstruction in drain.

"Arrived on site for no ice. Power led blinking diagnosed a defective bin thermistor,replaced bin thermistor ran diagnostics all test passed ran normal cycle icemaker running.

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing and the unit drain pump would not turn off. Following the tech sheet, I tested the water level sensor, harness and control and found the sensor to be bad. I removed and replaced the sensor and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I ran the unit in a normal wash mode and the unit failed to dispense water into the tub. I checked the valve under the sink and found the valve not turned on all the way. Once I opened the valve fully, I retested and the unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."

Arrived on site to test unit for broken front glass replaced glass. Test unit and unit test good job complete.

"Arrived on site to install previous diagnose parts. I gained access to the interlocks and replaced them with new. I reassembled the unit and tested it. It is now working as designed. Job complete."

"Arrived on site for washer not drying properly . Ran diagnostics got mismatch UI controls, and lid switch . Found not responding or powering up. Checked and found Bad outlet , neutral and hot reversed . Used other outlet and unit passed diagnostics wash. Recommended to have maintenance or electrician look at outlet . No water leaks detected at time of service. Job complete"

Arrived onsite for refrigerator not making ice. Upon arrival I performed Temp test and found temps in Ice box at 7. I check door harness and found that it was good. I attempted to perform a harvest test and found the the ice maker was not harvesting. I installed new icemaker and tested unit and and found that the unit was operating as designed. Job complete.

Arrived onsite for dishwasher not washing dishes. Upon inspection I found that the unit had a motor not running code and when I performed a diagnostics cycle the motor did not come on. I installed new Sump&motor and tested unit and found unit operating as designed no leaks. Job complete

Arrived on site to test unit for blower not working. Test unit and found bad blower. Replaced blower. Job complete.

"Arrived on site to test unit for not washing, tested unit found stripped hub, customer accepted, replaced hub but stated to customer that the gear case shaft started to rust, advised customer that repair will make washer operational but he will need to replace gears case in the future, ran diagnostics test its now agitating and spinning, no leaks detected job complete"

Arrived on site for no gas to unit . Unit is sparking . Gas valve under counter is turned on . Pulled unit out and found second cutoff turned off . Turned open second valve unit is now igniting . No gas leaks detected at time of service.

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error codes F7E5 & F3E2. Cleared the codes and continued with testing. The unit filled with water but when the unit was to spin, it would not get up to proper speed. I cancelled testing and tilted the unit back and found gearcase oil on all four panels, the rotor and drain pump. When I went to remove the rotor, I found the rotor bolt loose and the rotor had dropped down slightly not making contact with the slider. Once I had the rotor removed, I found a large amount of gearcase oil on the underside of the rotor, clutch and the slider and the slider teeth were stripped (photos). Unit left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed parts. Installed the Main control and tested, unit is now operating as designed. No leaks where observed during service.

Arrived onsite for refrigerator not dispensing ice. Upon arrival found that unit was not making ice. Dispenser components are functioning. Ran test and found frozen fill tube. Could hear valve energizing but no water. Thawed line and tested. Ice maker now receiving water. Checked harness fill tube heater and found high resistance. Notified customer to monitor ice production. If fill tube heater freezes again the fill tube heater has failed. Heater is not replaceable. Customer would need to replace freezer door.

Arrived onsite for Light Not Illuminating. Upon arrival inspected unit and found RC door switch has failed. Need to order door switch. ; ordrng 1 W11123941 (Switch)

Arrived onsite and found unit not heating. Verified power and wiring are correct. Verified heater and cutoffs are not shorted and determined the centrifugal switch is bad and the motor will be needed to repair the dryer. Office to reschedule. ; ordrng 1 279827 (Motor)

Arrived onsite for light switch broken. Upon arrival inspected unit and found RC door switch is failed. Need to order RC door switch office to reschedule ; ordrng 1 W11123941 (Switch)

"Arrived for UI control issue. I found strange looking vertical bars within the UI due to manufacturing. Chassis was incorrectly installed/badly squared, I corrected. No leaks observed during service.; ordrng 1 W11579559 (UI assembly)"

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Unit was not defrosted and we where unable to work on it. I explained to CX unit had to be defrosted for 48hrs before we arrive to do any repairs. I had CX signed the waiver and I explained to them on how to properly defrost. No leaks where observed during service.;

Arrived onsite for a cooktop that the trim is not lining up correctly. I adjusted the trim so it fits correctly. Ms stated the burners are to high. I adjusted the low flame setting on all the burners. The front left and right burners are yellowing badly on the left side. The burners need to be replaced. Ordering 2EA W11344539 burner head. Office to RS.; ordrng 2 W11344539 (Burner head.)s

"Arrived onsite to replace previously diagnosed parts. Replaced control and tested. Found that valve issue has been corrected. Unit is now receiving water. However, during the test found that the wash motor was not energizing, it would only hum and click. Will need to order wash motor assembly. Please verify assembly before next visit. Office to reschedule ; ordrng 1 W11460945 (Sump and motor)"

Arrived onsite and found unit with no cool. Found compressor overloading and start device tripping continuously. Ordering R600a repair and replacement of compressor. Office to reschedule. Management to evaluate and plan needed parts. ; ordrng 1 R600a (R600a)

Arrived on site for a dishwasher with a physically damaged door. Upon further inspection I found the outer door with a significant number of dents. I am ordering the outer door. The office will need to reschedule. ; ordrng 1 W11505444 (Door Panel)

"Arrived on site for a refrigerator with no cool. On arrival the units compressor and airflow components were running, but the unit had no cool. I found no frost pattern on the evap. I cycled power on the unit and found the compressor still kicked on immediately. This indicates a failed SS. Service Management ordering parts and office to reschedule with a SS tech and 3+ hour job.; ordrng 1 OfficeOrderingParts (SS Parts)"

Arrived on site for a range with burners acting up. On arrival the customer stated he thought it was not properly converted to LP. Upon further testing and inspection I found it had not been converted properly. This was allowing flame discoloration and high flames. I am ordering the LP conversion kit to be dropped and the office will need to reschedule. I informed the customer a licensed plumber will need to do the conversion.; ordrng 1 LPConversionKit (LP Conversion Kit)

"Arrived to inspect cooling issue in RC. I found the unit has several items that need to be addressed. The ice bin to fascia gasket was badly folded and allowing RC air to circulate through the ice bin and the low profile ice maker housing will require adjustment. The right RC door gasket was torn at the top and bottom overlap flaps and is likely moderately contributing to air circulation from the outside of the unit into the RC chamber. The crisper drawer control had water incursion and the connectors were badly corroded, and some were completely separating from the harness connector, requiring the door to be replaced. The crisper UI had water damage and will require replacement as well. The crisper drawer harness was broken in several places and had different lengths along its run and will require replacement. The crisper mullion has approximately 1/8 gapping at the top of the cover and will require sealing. At least one led in the low profile ice maker housing has failed. The unit is on custom leveling legs that are effective, but I did not remove it to check for drain tube gapping due to prior service. I will discuss with management and we will contact the CX to see what resolution can be reached with the additional information. No leaks observed during service. ; O-emld tckt"

Arrived on site for range that caught fire. Upon arrival confirmed complaint. Found main harness had failed/arched at the terminal block connections ; ordrng 1 W11432194 (Main harness)

Arrived onsite for light will not come on. Upon arrival inspected unit and found RC door switch has failed. Need to order switch ; ordrng 1 W11123941 (Switch)

"Arrived on site to inspect washer not getting water. Upon further inspection, when I went to place the unit in diagnostics by turning the main knob, all lights turned on on the panel. I was able to get the unit into diagnostics and tested and the unit is operating as designed. Once I took the unit out of diagnostics and turned the knob again, the binary lights came on. I calibrated the unit and retested and the lights continue to turn on. I cycled power to the unit for 1 minute and the unit continues to fail. I am ordering the main control and office to schedule return service due to the availability of the part. Unit left unplugged for safety.; ordrng 1 W11611306 (Main control)"

"Arrived on site. Fresh food evaporator incased in ice,called tech support ran test 84 for fresh food heater,heater doesnt appear to be powering on and defrosting ice,unable to successfully gain access to evaporator without damaging fan scroll. Ordering fan scroll,thermistor and evaporator due to heater not seeing available and possibly part of evaporator part. SR#7733012426; ordrng 1 W10316760 (Thermistor) and 1 W11505166 (Evaporator) and 1 W11504913 (Fan scroll)"

"Arrived onsite for refrigerator not cooling in both compartments. Upon arrival inspected unit. Unit is in RV and tight space. Accessed compartment and found compressor pulling .5 amps. Gurgling sounds coming from unit. No frost pattern at all. Unit has inefficient compressor. Need ss repair, weigh 3 hr due to location. Needs pan on top of compressor as well. Office to reschedule ; ordrng 1 WPW10507886 (Compressor) and 1 W10174378 (Tray) and 1 285002 (Nut) and 1 WP487802 (Washer) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve)"

"Arrived on site to diagnose refrigerator making noise from top of unit when dispensing water. Ran unit and confirmed abnormal noise coming from ceiling of unit and door hinge area. Tried reducing pressure with no change. Replaced dual valve and noise lessened, but is still present. Ordering water line from dual valve to door, and inner door tube to resolve. Office to schedule when we have parts. Call complete. ; ordrng 1 W11579166 (Water Line) and 1 W10394073 (Door Line)"

"Arrived on site for washer not filling properly and washing clothes. I inspected the unit and work area. I found no fault codes in diagnostics. I gained access to the gear case.I found the gearcase leaking oil. I inspected the unit actuator, drain pump and motor, I found them all reading within range of resistance. I found the pressure dome, and the pressure tube clear. I am ordering the gearcase, cam, and belt, we will also install a new control, and calibrate everything. The office will reschedule when we have eta on the parts.; ordrng 1 W11454372 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Arrived onsite for refrigerator that is not cooling in both Sections. Upon inspection I found that the unit was unplugged. I plugged the unit back in and tested for airflow in the unit and found that there was none. I the checked the evap fan and found that it would not spin. Upon further inspection I found that the harness connector was not settled properly. After correcting this the fan cam on and I watch a frost pattern develop on the evap indicating that unit is now operating as designed job complete.

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found fridge warm and freezer section cold. Found evaporator completely covered in ice. Ran diagnostics and heater is energizing. Found miscommunication between electronics and defrost circuit. Unit will need Control, UI and defrost sensor replaced. Please Text customer appointment window. Office to reschedule ; ordrng 1 W11546609 (Control) and 1 W11216949 (UI)"

Arrived on site and inspected refrigerator and found it is unplugged. After reconnecting to power compressor attempts to run for a few seconds and then start device trips. Spoke with SW will schedule for sealed system repair and order parts.; O-emld tckt

Arrived onsite for washer that leaks when in use. Upon arrived I performed a quick wash cycle and found leak coming from door and signs of a leak coming from the dispenser.

"Arrived on site and inspected washer and found lid latch error, latch will not operate in diagnostic cycle either. Replaced lid latch and it is still not operating. Either this lid latch is defective or control board has failed. Replace control board first on second visit.; ordrng 1 W11543994 (Control) and 1 W11394572 (Lid latch)"

"Arrived to instal parts. Special Project?S22916 - Parts and Labor. R/R racks and found that additional parts by warranty were required. Discussed with office double labor requested due to complexity of repair. CX had been sent upper and lower racks. However, portions of the adjustable racks were corroded. Advised CX to replace; ordrng 1 WPW10082853 (Upper rack adjustable tine retainer) and 2 W10194862 (Upper adjustable tine)s and 1 WPW10056351 (Lower adjustable tine)"

"Arrived on site for fridge section fan making a noise. I inspected the unit and work area. I found the rc evaporator frozen over, and the drip pan warped. I followed service pointer W11092686, labor is covered parts are not. The unit will need a new drip pan kit, evaporator motor and support. ; ordrng 1 WPW10389152 (Fan Support) and 1 W11457241 (Drip pan)"

"Arrived on site for fresh food evaporator freezing over. I followed service pointer W11329116C. I found the software version is 6, I also found the rc evaporator thermistor open. I tested the defrost circuit and found it open. The service pointer covers the evaporator cover, which includes the thermistors, and the control ; ordrng 1 W11204566 (Harness fz)"

Arrived onsite for a cooktop with a front burner tripping the breaker. I found the right front element infinite switch shorting out. The infinite switch needs to be replaced; ordrng 1 WPW10434447 (Infinite switch)

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit will stop during the sensing portion as the basket does not actually spin. The customer showed me what was happening I could hear rubbing underneath the unit caused by the slider I did not have any parts on hand due to this call being added earlier this morning. Will return with the slider and rescheduled

"Arrived on site to replace previously diagnosed outer case and base, replaced parts, customer is happy with results, job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the water reservoir and went to test of the unit. The unit was stuck in demo mode because it was expecting the hot water spout to be inserted. I asked the customer about the part as it was not anywhere around the unit. The customer advised that they had several parts missing off the unit but were unsure as to which parts exactly they were. Spoke to claims and was advised that under their normal warranty, we could not replace missing parts. Was advised to have the customer contact JennAir for further assistance. Call complete."

Arrived on site for wall oven.inspected unit and area. At arrival builder manger came up to us to lets know that unit is sitting in the garage. We went head an replaced previously diagnosed parts. We were unable to retest until. If there is any other issues builder will contact Whirlpool. Job completed.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, tested the ice maker and it stopped mid-cycle and began to make a loud popping noise. Ice maker is cover under AEX 1yr warranty. I removed and replaced the ice maker and retested and unit is operating as designed. Cycled power at the breaker to reset controls. No water leaks observed during service, job completed."

"Arrived on site and inspected washer and found it is not spinning. Found connector to capacitor is loose and after resetting it washer will now work properly, job complete"