Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
WASHER MAYTAG WTW5000DW3 Arrived onsite for the washer lid lock not locking. During installation of lid latch. Found that the lid strike is the issue. It’s broken causing the lid to not lock. Ordering parts and office to schedule ; ordrng 1 W10837741 (lid strike)
Near Austin, TX 78739
Luis
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 "Arrived on site for door seal and icemaker issues. Found both fresh food door gaskets ripped,icemaker broken from housing,unit will need both gaskets and icemaker. Gaskets on back order,placing order customer will also contact manufacture.; ordrng 2 W10830046 (GASKETS)s and 1 W10884390 (ICEMAKER)"
Near San Marcos, TX 78666
Jacob
Job Details: 10/07/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78738
Robert
Job Details: 10/07/2020
WINE COOLER WHIRLPOOL WUW35X24DS02 "Arrived onsite to replace control board, replaced main control board, unit working correctly, job complete."
Near Austin, TX 78724
Scott
Job Details: 10/07/2020
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site, found unit locked an drain pump running . Ran diagnostics . Got acu , door ,pressure , long drain erro codes . Will need 2nd man to access . Ordering latch ,control, drain pump , two man , wl switch . No leaks detected at time of service . Please call to set return .; ordrng 1 461971409193 (hose) and 1 TWOMAN and 1 W10676317 (hose) and 1 W11035628 (latch) and 1 W11044866 (switch-wl) and 1 W11046209 (pump-water)"
Near Georgetown, TX 78633
Tyler
Job Details: 10/07/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to repair previously diagnose interlock for microwave oven wall combo. After installing the needed interlock as it would retest the door assembly and verify that the door would activate the switches and turn the light off when needed. Unit is not working as designed call complete
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven not heating. Ran temps with oven set to rapid heat to ensure oven was cycling correctly. Temps reached appropriate ranges. Ran temps without rapid heat and again reached appropriate ranges. Job completed.
Near Georgetown, TX 78633
Al
Job Details: 10/07/2020
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site and inspected gas range not heating properly.Inspected and found the broil igniter never sparked.The bake element works properly.Ordering WPW10333842 broil oven igniter and will return with the main controlNeeds more work.; ordrng 1 WPW10333842 (BROIL OVEN IGNITER)
Near , TX 78642
Jonathan S
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found major ice on RC evaporator. Performed diagnostics mode and found on test 2 control was not reading thermistor . Removed ice buildup and gained access to evaporator. Tested thermistor and found opened. Removed failed evaporator fan assembly and installed new. Performed diagnostics mode and ran test 4, monitored test operation. Tested water dispenser and ice maker. All tested good, no water leaks detected"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for the spring of the dishwasher door is not working properly. Opened dishwasher and found that the pad was missing from the left side. Installed pad and dishwasher opens and closes as designed. Job complete.
Near Temple, TX 76501
Jonathan M
Job Details: 10/07/2020
DISHWASHER MAYTAG MDB6000AWW "Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Attempted to test unit by manually moving the timer knob and found unit not doing anything at all besides making a clicking sound. Unit would attempt to make some other sounds but nothing was happening. Customer stated that their unit hasn’t done anything since they bought their home and that the previous owner said it hadn’t worked or washed dishes prior to selling the home. Checked with office and was told to proceed with repair. Ordering controls, pump and motor, water level switch, and motor relay for repair. Office will need authorization and research for parts due to three out of stock and discontinued items.; ordrng 1 12001534 (timer kit,hard wtr) and 1 99001425 (relay,motor) and 1 99001864 (control switch) and 1 99001935 (PUMP AND MOTOR) and 1 WP99002560 (switch- wa)"
Near Austin, TX 78717
Kayman
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with failed friction pad. Customer showed me the hinge pad that had broke off. I replaced both hinge pads and unit is working as designed at this time. No leaks detected during time of service. Job complete
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/07/2020
ICE MACHINE WHIRLPOOL KUIX505ESS1 Arrived onsite for unit not making ice. looked at unit. Found that grid cutter wire had eroded apart. Replaced grid cutter. No leaks at this time. Job complete.
Near Lakeway, TX 78734
David Z
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for unit not dispensing ice. Customer had said she thinks it’s making ice, but can’t get any to dispense and can’t get the ice bucket out. On arrival had to give the ice bucket a good yank to get it removed. Several ice cubes had wedged under the auger shaft and kept it from moving. Emptied ice bucket and retested. Unit is now dispensing and turning properly. Call complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/07/2020
WASHER MAYTAG MVWB855DC3 Arrived on site for washer not working. Washer would not start or allow any other selections than Normal. Even in normal it would not start the cycle. Ran diagnostics and all tests passed except the latch lock assembly. Replaced latch lock assembly and all cycle selections worked. No leaks detected. Washer operating as designed. Job complete.
Near Jarrell, TX 76537
James
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE770H0FZ2 arrived on site and installed new harness. Secured power cord and harness properly to terminal block. Tested operation and found unit working properly. Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KBFN502EBS02 Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Test freezer temperatures and found temperatures at 1°F. Tried to jump icemaker and unit would not jump. Replaced icemaker and attempted to jump unit. Unit finished cycle and is operating as designed. Call complete.
Near New Braunfels, TX 78130
Richard
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator lights not working. During testing found that the top led module under the ice maker housing was no good. Replaced led module and all lights are working good.
Near Temple, TX 76502
Tyler
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator needing previously diagnosed water inlet valve and the eSCUTCHEON. After installing previously diagnosed parts I was able to fully test icemaker and ensure that it would rotate on its own when needed and that it was filling to the accurate level. Unit not working as designed call complete
Near Lakeway, TX 78734
David Z
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRFC704FBS02 "Arrived on site to continue diagnosis on freezer that has some frost consistently building in it. On arrival found several items in various locations with ice built on top. Door gasket feels stiff in several areas and may not be fully sealing, or even a possible leak coming from the cabinet / liner. Ordering new door gasket and silicon to seal cabinet and liner, and also installing new slides. On return visit tech is to seal liner and cabinet in FC, replaced slides and door gasket. Office to schedule return. ; ordrng 1 WP482338 (adhesive) and 1 WPW10436253 (gasket-fip)"
Near Austin, TX 78738
Robert
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ "Arrived onsite to replace scroll, replaced scroll, unit working properly, sound levels normal, job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to test unit for broken parts. Found ice container and ice crusher coupling damaged. Needing chute, ice container, seal, and coupling to fix issue. Please inspect chute for coupling retainer plate. ; ordrng 1 W11240062 (CHUTE) and 1 W11347840 (ICE CONTAINER) and 1 WP2198628 (seal) and 1 WP2220458 (coupling)"
Near Kyle, TX 78640
Jacob
Job Details: 10/07/2020
OVEN WHIRLPOOL WFE525S0HS1 Arrived onsite for unit notes heating inside the oven. Looked at power block. Wires has burned off. Replaced wire harness. Tested unit. No issues at this time. Job complete.
Near Georgetown, TX 78628
Al
Job Details: 10/07/2020
FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site and inspected water dripping from freezer door.Confirmed the water was coming from the freezer compartment due to a clogged drain tube in the freezer compartment.Used my steamer to defrost the drain and cleared ice blockage from the drain line.Advised and showed customer my findings.Unit now drains properly.No leaks detected at time of service.Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 10/07/2020
WASHER WHIRLPOOL WFW9300VU02 Arrived on site for a washer that is leaking. Inspected unit and work area. Found Bellow not secured two outside frame. Reattached bellow to the outside frame and tested unit. Unit is working as designed. Complete.
Near Harker Heights, TX 76548
Tyler
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for a refrigerator that was not making ice after previously repairing a defrost issue with the fresh food evaporator coil. Upon rival I found that the temperature is within the fresh food and freezer were matching what the refrigerator was sent to and that there did not appear to be any new defrost issue causing the icemaker not to run high then put the unit into a diagnostic mode and ran test 45 57 59 and 56. I also found an error code in the diagnostic test to 56 that showed an E2 indicating the icemaker motor had lost its home position I did check for the proper 120 AC voltage to the icemaker and found was getting a stable supply I have installed new icemaker and retest the unit and found that everything with an icemaker is functioning as designed and should fill the bucket up within the next 24 to 96 hours. Call complete
Near Rogers, TX 76569
Jonathan M
Job Details: 10/07/2020
WASHER MAYTAG MVWB865GW0 We have done so for a washer that’s not filling with water. Inspect the unit and work area. Please do your in-service diagnostics and found an F3 E2 for an inlet water temperature fault. Tested unit in a manual fill test and neither hot or cold water valves were pulling in in water. Tested voltage going to the valves and found proper voltage. Replaced housing and tested unit. Unit is working as designed. Call complete.
Near Waco, TX 76712
Jonathan M
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 Arrived on site for a refrigerator that’s leaking from the icemaker section. Inspected unit and work area. Confirmed customer complaint and found water dripping on the backside cover and underneath the icemaker. Removed icemaker housing and found an electrical harness under the fill tube causing splashing all over the top of the icemaker and cover. Splash marks were noticed in each direction. Removed ice and fixed wire harness to fit in grooves of icemaker to pull the wires away. Tested unit and unit is working as designed. Advised customer to dump ice in been currently due to clumping. Unit is working as designed. Call complete.
Near Leander, TX 78641
Paul
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "(JM) (Justin Morrison) Arrived on site for a refrigerator, customer said the ice maker would not dispense ice and was freezing up. After further inspection we found that the valve was weeping and the ice maker funnel was frozen solid. Replaced the fill valve and tested, unit is working as designed. Call complete."
Near Austin, TX 78701
Luis
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site for water leaking. Water source on to unit no leaks from housing to valve,tested water dispenser no leaks from valve to dispenser,ran icemaker fill test passed no leaks from valve to fill line. Found drain pan not installed correctly to support bracket causing drain pan to be at an angle and after defrost water overflowing due to pan not level and not installed correctly. Installed drain pan correctly to support."
Near Lakeway, TX 78734
Luis
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for broken hinge cover and damaged fresh food door gaskets. Replaced hinge cover,transferred switch to new cover,tested door operation with sensor good. Replaced both fresh food door gaskets checked door seals good."
Near Austin, TX 78705
Scott
Job Details: 10/06/2020
DRYER WHIRLPOOL WED560LHW1 Arrived on site for dryer ending cycle . Ran diagnostics got 6-2 error . Everything checked normal .replaced control . No error codes and all checked normal . No lint build up at time of service. Job complete .
Near Austin, TX 78758
Wesley
Job Details: 10/06/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and found f0e9 error code from customer overloading with sheets and bedding. Or only placing one item in unit like a jacket. Reset and tested. All checks good. Advised management on findings.
Near Hutto, TX 78634
David S
Job Details: 10/06/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for possible sealed system. I inspected the unit and work area. I found the unit making ice. I spoke to the customer about the unit and what it was doing. She stated it will make a noise continually unit she turns it on and off, and while it is making that noise it won’t make ice. I put the unit through diagnostics, I found it filing with water, the ice getting cold enough. I filled and drained the reservoir and the customer stated the drain pump is the noise she was hearing. I found the drain pump getting stuck in drain and not sopping. I am ordering the drain pump. I am also ordering the control and condenser fan just Incase.ordrng 1 W10124096 (fan,motor) and 1 W10825875 (pump) and 1 W11034363 (cntrl-elec)"
Near Leander, TX 78641
Paul
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for a dishwasher with the door not closing correctly and there is a rip in the gasket. I found the door not closing correctly because the opening in the cabinet is too tight from side to side not allowing the leveling feet to work correctly. The cut out is supposed to be 24” and it’s 23 7/8” which is the same as the dishwasher. I found the cabinet trim gasket torn and replaced it. I explained the cabinet situation to Joel and met with him and his cabinet person to go over what needs to happen to get the door to work properly. The cabinet installer sanded down the sides and we remounted the dishwasher. The door is working as designed. Call complete.
Near Georgetown, TX 78626
Al
Job Details: 10/06/2020
DRYER WHIRLPOOL WTW7300DW0 Arrived on site and installed washer hoses and zip tied the drain hose.
Near Austin, TX 78738
Leonardo
Job Details: 10/06/2020
VENTHOOD KITCHENAID KXW8748YSS0 Arrived on site to test unit for unit not working. Found fan disconnected. Secured connection and unit test good
Near Smithville, TX 78957
Andy
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for water dumping in ice bin. Tested and inspected unit and found water tube for ice maker not seated properly. Seated water tube for ice maker properly and tested unit. All operations are normal. No water leaks present at time of service.
Near Taylor, TX 76574
Andy
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT750SAHW0 Arrived on site for dishwasher leaving soap at end of cycle. Tested and inspected unit and found failed sump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78703
Scott
Job Details: 10/06/2020
DRYER WHIRLPOOL WED8200YW0 "Arrived on site ,replaced rear and front drum felts . Unit is functioning normal . Job complete ."
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/06/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to install previous diagnosed parts. Removed failed gearcase and installed new. Performed diagnostics mode and ran calibration cycle. Ran automatic test cycle and monitored operation and observed for possible water leaks. All tested good, no water leaks detected."
Near The Hills, TX 78738
Robert
Job Details: 10/06/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on job for diagnostics and tripping breaker and some times not finishing cycle. Ran diagnostics and found no codes measure amps during test didn’t get above 2.5 amps. Recommend replacement of control. ; ordrng 1 W11419171 (CONTROL )
Near Kyle, TX 78640
Jacob
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00
Near Andice, TX 78628
Kayman
Job Details: 10/06/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for cooktop with center burner issue. Upon inspection and a conversation with the customer I found the center burner was allowing grease to seep down and drip in the drawer underneath the cooktop. I found the orifice holder very loud and hissing. As I was disassembling the cooktop I noticed the burner head wasn’t making full contact with the top of the cooktop indicating some warping. I also noticed the orifice holder had some gaps where it connects to the cooktop allowing grease to get underneath and fall through the bracket slots. I replaced the orifice holder and burner head I re assembled the unit and re tested. All burners are working as designed at this time and no gas leaks were detected during time of service. I advised the customer to monitor the unit for a few days to ensure no gas leaks arise. Job complete.
Near Andice, TX 78628
Kayman
Job Details: 10/06/2020
VENTHOOD KITCHENAID KVWB606DSS2 Arrived onsite for vent hood with intermittent issues like Turing on by itselfAnd the auto fan coming on at random times. The unit will need a new set of controls ordering control (W11293971) control UI (WPW10716813) for repair. Office to RS due to part availability. ; ordrng 1 W11293971 (cntrl-elec) and 1 WPW10716813 (cntrl-elec)
Near San Marcos, TX 78666
Andrew
Job Details: 10/06/2020
MICROWAVE AMANA AMV2307PFS3 "Arrived on site to test unit for not heating. Tested unit, unit is operating as designed. No issues. Tested with a glass of water 30s, 1 min, 2 mins, 2 mins. Unit works good. Job complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and tested operation. Found breaker has tripped. Tested ice maker and ice box fan. Found fan reading 323k ohms and ice maker has water in motor housing. Replaced fan and ice maker. Tested operation and found unit working properly and no functions shorting and tripping breaker after repair. Job complete
Near New Braunfels, TX 78130
Andrew
Job Details: 10/06/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to test unit for not heating. Red wires and block terminal burnt(took photo) causing unit not to receive proper voltage. Needing parts ordered and a power cord took pic of outlet.; ordrng 1 PARTRESEARCH (POWER CORD) and 1 W11134592 (harns-wire) and 1 W11134603 (harns-wire) and 1 W11134845 (harns-wire) and 1 W11449104 (MAIN HARNESS) and 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)
Near Cedar Park, TX 78613
Kayman
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not cleaning properly. Upon inspection I found the units sump pumping strong. I noticed the dispenser door latch was jammed causing the door to not shut. I ran a diagnostics and all tests passed. I found out that the customer was on a water softener so I advised them on proper detergent and rinse aid usage and techniques for optimal performance of the dishwasher. No repairs needed at this time. Job complete.
Near Austin, TX 78734
David Z
Job Details: 10/06/2020
REFRIGERATOR GE GTE18ISHPRSS "Arrived on site to diagnose ice maker not making ice. Tried to cycle unit and did not get water, but did hear it in the back. Moved unit out and found icemaker fill line unplugged from back of unit, and fill tube frozen. Air has been leaking under the fill tube where it meets the cabinet and icing over, and when unit tries to fill, the pressure is shooting the tube out. Removed the remaining label and scraped it off. Sealed the fill tube with food grade silicon. Advised to let sit. Unit does now fill properly. Call complete."
Near , TX 78738
Leonardo
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not drying. Test u it and found bad dispenser not dispensing rinse aid. Replaced dispenser and retainers. Test unit and unit test good job complete.
Near Georgetown, TX 78633
Al
Job Details: 10/06/2020
WASHER MAYTAG MVWB980BW0 Arrived on site and inspected washer leaking when turned off.Confirmed the complaint and found the inlet valve defective and causing the issues.Removed and replaced it.Reassembled and unit tested as designed.No leaks detected at the time of service.Job complete
Near Austin, TX 78749
Kevin
Job Details: 10/06/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site found washer is disconnected from power. Used an extension cord to connect washer to a different circuit and it will now complete the diagnostic cycle. Reconnected it to original outlet and it is progressing normally through a normal cycle. Recommended to apartment maintenance that outlet and or breaker be replaced to address issue. Job complete
Near Leander, TX 78641
Lou
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78745
Leonardo
Job Details: 10/06/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for sensor not working. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete
Near Austin, TX 78745
Matthew
Job Details: 10/06/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived onsite for oven thermostat not working. Tested unit at 350 degrees and found that unit cycling but out of range. Replaced sensor and retested unit. At a target temperature of 350 recorded high of 380 and a low of 319. Average of multiple temps at 352. Unit is within range. Customer may calibrate as desired. Job complete
Near Austin, TX 78736
Kevin
Job Details: 10/06/2020
MICROWAVE WHIRLPOOL WMH53520CS7 "Arrived on site for microwave intermittently not starting cycle, ran microwave 40 times over the span of 30 minutes and it worked properly at every attempt, could not repeat customers experience. At this time microwave is operating as intended, job complete"
Near Austin, TX 78727
David Z
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 "Arrived on site to follow up on leaking dishwasher. Was able to follow soap,trails left on left side of door and see a water trail going down left side of the door. Water is leaking between door gasket and door panel. Ordering new inner door panel and door gasket. Office to schedule when we have shipping dates. ; ordrng 1 W11098822 (INNER DOOR PANEL) and 1 W11483553 (DOOR GASKET)"
Near Austin, TX 78728
David S
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher door squeaking. I inspected the unit and work area. I found the hinge grommet not installed properly. I removed the grommet and installed correctly. The squeak in the door has stopped. I put the unit into diagnostics and ran a cycle I found the unit filling, washing and the heating element coming on. I spoke to the customer about how the unit it operates and best practices while using the dishwasher. Unit is operating as designed. No water leaks detected. Job complete."
Near Briarcliff, TX 78669
Robert
Job Details: 10/06/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for diagnostics and no sound and buttons not responding. Confirmed the unit is not set to mute. Will need to replace console. ; ordrng 1 W11293216 (CONSOLE )
Near Austin, TX 78731
Wesley
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL KSSC42QTS00 Arrived onsite and found unit had leaked from underneath a small puddle for 2 days and then stopped prior to service. Was unable to recreate leak. Removed base plate and secured all water connections. Found drip pans dry. Advised customer on repair. Advised customer on status. All checks good.
Near Austin, TX 78704
Scott
Job Details: 10/06/2020
RANGE WHIRLPOOL WFE505W0HS0 Arrived on site to diagnose range. Found power cord was in good shape . Did find outlet need to be looked at bye electrician. Could change from 120v to 240v bye twisting corn head in outlet . Job complete .
Near Austin, TX 78737
Leonardo
Job Details: 10/06/2020
RANGE GE PGS908SEM2SS Arrived on site to test unit for oven not working. Test unit and found broken bake ignitor. Replaced ignitor test unit and unit heating to 350 job complete.
Near Austin, TX 78703
Jacob
Job Details: 10/06/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not powering on. Unit was in 238. Tested unit. Found that UI panel needed to be replaced. Replaced UI panel. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/06/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site for washer not having power. Performed diagnostics and tested voltage at outlet, correct voltage and polarity. Tested voltage at control found voltage. Found power light on control out. Remove excel control and install new. Performed diagnostic mode and check for codes. Found error F2-E1 stuck key. Performed encoder test and found all keys responding. Ran test cycle and monitored operation. All tested good, no water leaks detected."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/06/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and tested operation. Found drain pump locked up. Removed pump and found chopper has broken off. Installed new pump and tested operation. Unit tests good. Job complete
Near Austin, TX 78738
Robert
Job Details: 10/06/2020
WASHER MAYTAG MVWX655DW1 Arrived on job to replace previously diagnosed parts. After replacement test operation and calibration. No leaks detected at time of service.
Near Austin, TX 78726
Paul
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for a dishwasher that is leaving the dishes wet, rinse aid is being used, and it’s not very hot when the door is opened. I found the unit working as designed and there were no stored error codes. I found no rinse aid in the dispenser and asked ms about using rinse aid and she stated they had been. I found the machine drawing 7.40 amps when the heater energized during the wash cycle and working correctly in the drying cycle. I explained to the customer that it would take about 90 washes for the rinse aid to cure the plastic tub and then they would start seeing better drying performance."
Near Austin, TX 78738
Robert
Job Details: 10/06/2020
REFRIGERATOR JENN-AIR JS48CSFXDA Arrived on job to replace thermostat. After replacement test operation. No leaks detected at time of service.
Near Marble Falls, TX 78654
James
Job Details: 10/06/2020
WASHER WHIRLPOOL WFW9600TW01 "Arrived on site and tested operation. Found f35 error. Tested pressure hose, air dome and flow meter. Found all to be good. Tested pressure switch and found to have failed.. ; ordrng 1 W10156252 (switch,pressure)"
Near Austin, TX 78722
Jacob
Job Details: 10/06/2020
DRYER WHIRLPOOL WET4024HW0 Arrived onsite for unit not drying clothes properly. Tested unit. Unit was getting hot. Unit working as designed. Told customer at by vent hose and vent wall side need to be checked. Called Techline to report findings. Got Sr#7728969276. No issues at this time. Job complete
Near Austin, TX 78744
Matthew
Job Details: 10/06/2020
OVEN WHIRLPOOL WGG745S0FS02 Arrived onsite for possible gas leak. Notes stated near regulator but did not find leaks at regulator. Found a leak on the inlet valve brass connector to the the manifold. Can’t isolate leak so will order manifold and shutoff valve just in case. Also bringing back regulator just in case. Office to reschedule.; ordrng 1 W10642388 (tubing-gas) and 1 W10806878 (manifold)
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site to diagnose a range is not heating properly. Found no failures with cooktop at time of service and all working as manufacturer intended. Did note oven temperature to low. Recalibrated oven and all is now working properly.
Near Cedar Park, TX 78613
Tommy
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM "Arrived onsite for fridge no cool. Upon arrival checked freezer evap found it operating as designed, then check fridge evap found drip pan was bowed, ordering drip pan as well as returning with motor fan and harness. Office to reschedule.; ordrng 1 W10503500 (COVER EVAP ) and 1 W11457241 (PaN DRIP)"
Near Georgetown, TX 78626
Al
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site and inspected water dispenser leaking.Customer advised the unit will drip 2-3 drips after dispensing water.Confirmed the complaint and checked pressure from wall and determined the drips are normal for this unit.I instructed the customer about the unit.No leaks detected at the time of service.Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 10/06/2020
OVEN JENN-AIR JJW3830IM00 Arrived on job for complaints of error codes and not completing cooking. Ran diagnostics and found codes for keypad stuck button and keypad disconnected. ; ordrng 1 W11451452 (CONSOLE )
Near Cedar Park, TX 78613
Kayman
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher with foul odor coming into the disposal. Upon inspection I found the dishwasher drain hose didn’t have a siphon loop causing water to sit and get rancid so when they would open the dishwasher door the smell would come out. I ran a diagnostics cycle and the unit is working as designed. I corrected and added the siphon loop to the drain hose. No leaks detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/06/2020
OVEN KITCHENAID KODE300ESS04 "Arrived on site to inspect wall oven door glass markings on the ice of the glass. Upon further inspection, I found the inside of the outer door glass had markings that looked like there was tape on the glass and dust had formed around it. I found it on both doors. I removed both doors and disassembled them ad cleaned the inside of the outer glass and reassembled and reinstalled. Once I had the doors back on the units, I found that both doors were badly scratched on the upper left corners and were beginning to rust. I am ordering both outer door panels, nameplates and CNOTE-LSO and office to schedule return service. ; ordrng 2 W10839793 (nameplate)s and 1 W11354870 (GLASS DOOR-LOWER) and 1 W11354870 (GLASS DOOR-UPPER)"
Near Austin, TX 78738
Robert
Job Details: 10/06/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on job for complaints of not cooling. Check evaporator found no ice. Both fans working and compressor running no cooling. Will need SS tech. ; ordrng 1 W10528578 (tube) and 1 W10704381 (drier-tube) and 1 W10832994 (compressor) and 1 W10915406 (evaporator)
Near Georgetown, TX 78626
Al
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site and inspected refrigerator frosting in the refrigerator compartment.Confirmed the complaint and, disassembled and found the harness fan iced over preventing the fan from running.Removed and replaced it.
Near Andice, TX 78628
Tommy
Job Details: 10/06/2020
WASHER WHIRLPOOL WTW4855HW1
Near Los Robles, TX 78738
Robert
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on job for diagnostics and not cooling. Found compressor not running. Test inverter and found it not working. Replaced inverter and test. Found the water supply hose leaking informed customer of hose needing to be replaced turned off water to prevent leaking.
Near Leander, TX 78641
Tommy
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for lower and upper rack having rust, upon arrival found lower rack was the wrong color for repair, reordering lower rack, Replaced upper rack and tested unit tested good, needs more work, office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10525643 (RACK LOWER)"
Near Spicewood, TX 78669
Robert
Job Details: 10/06/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived on job to replace previously diagnosed part. After replacement of harness test operation good.
Near Austin, TX 78729
Jimmy J.
Job Details: 10/06/2020
WASHER WHIRLPOOL WTW7000DW3 Arrived on site for burning smell during operation unit DID finish full cycle. Ran diagnostics and got F9E1. Tested drain pump and it was faulty. Replaced drain pump and cleared error codes. Ran service test mode and drain pump was working. No leaks detected. Job completed.
Near Austin, TX 78730
Wesley
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found f7 error and reset to restore heat function. Unit is heating as designed. Advised customer on repair. Advised customer on best use and care for drying performance. All checks good.
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is tripping the breaker. Tested unit and found no electrical issues with stove at this time. Advised homeowner on findings and that breaker would need to be replaced by electrician to complete repair.
Near Austin, TX 78759
David S
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site to install previous diagnosed parts. I gained access to the evap cover and replaced with new. I placed the thermistor in the spot recommended in service pointer W11329116C. I gained access to the main control and replaced with new. I also found the unit in adaptive defrost, I changed the unit from adaptive to basic defrost, step 126. No water leaks detected. Job complete."
Near Leander, TX 78645
Lou
Job Details: 10/06/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to inspect dishwasher rack pulling out and unit not cleaning. Upon further inspection, I found the left side of the upper rack snagging on the door gasket when pulling it out. I adjusted the rack and tested and it is operating as designed. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I adjusted the leveling of the unit due to the floors being not level on the right side. Adjusted the rear wheels and tested and the unit is sitting level. I recommend to the customer that due to their water softener system, they would need to adjust the detergent use for cleaning purposes. No water leaks observed during service, job completed."
Near Bee Cave, TX 78738
Leonardo
Job Details: 10/06/2020
OVEN JENN-AIR JJW2430DP01 Arrived on site to test unit for shorted or stock keypad. Tried resetting unit and unit still not resetting will need new console W11236887 office to reschedule ; ordrng 1 W11236887 (CONSOLE)
Near Round Rock, TX 78681
Kayman
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found the filter clogged with residue and the spray arm had debris and stuff blocking the water flow. I removed the spray arm & filter and cleaned the spray arm out the best I could. I was able to get a good flow in the spray arm. I re assembled and retested. I found the motor is pushing good and working as designed abut the heater would not Turn on when called for during the diagnostics cycle showing no amp draw at start.
Near , TX 78737
Kevin
Job Details: 10/06/2020
WASHER WHIRLPOOL MHW8630HC1 "Arrived on site and inspected washer and found no gunk in drain pump, unit is draining properly in diagnostic cycle. Confirmed drain hose is properly installed into stand pipe. Ensured bellow is clean and clear of debris. No water leaks from connections at time of service washer is operating as intended, job complete."
Near Leander, TX 78641
Paul
Job Details: 10/06/2020
VENTHOOD KITCHENAID UVL6036JSS0 Arrived on site for vent hood to replace previously diagnosed parts. Ordering part# WPW10294026 again. Office will call to RS. ; ordrng 1 WPW10294026 (blower-fan)
Near Lago Vista, TX 78645
Lou
Job Details: 10/06/2020
REFRIGERATOR GE CYE22USHMSS "Arrived on site to inspect refrigerator coffee maker leaking water. Upon further inspection, I found the hot water line was badly damaged/cut, the UI was damaged due to the water leaking from the hot water line, the ice bin door gasket is badly crimped allowing warm air into the ice bin and melting the ice and the FC door gasket pulls out from the door liner when opening the FC door. I am ordering the silicone/mesh water line per service pointer REF09-20, ice bin door, user interface, and FC door gasket. Office to schedule return service due to parts being OOS. I placed tape over the hot water selection button on the user interface to and advised the customer to not use the selection. ; ordrng 1 WR02X34048 (SILICONE/MESH TUBE) and 1 WR14X31558 (GASKET FEZ) and 1 WR55X30439 (cafe lcd board singl) and 1 WR78X26087 (icebox door asm)"
Near Austin, TX 78738
Leonardo
Job Details: 10/06/2020
WASHER KITCHENAID Kdte504dss0
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washing machine that will not spin. Found wiring issue at capacitor. Rewired capacitor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/06/2020
DRYER SAMSUNG DV42H5200EP/A3 Arrived on site for dryer not heating. Performed diagnostics and tested operation. Found no heat. Disassembled unit and tested control voltage to element. Gained access to heating element and measured resistance and found opened/ failed element. Removed failed element and installed new. Assembled unit and tested operation. All tested good.
Near Round Rock, TX 78665
Andy
Job Details: 10/06/2020
WASHER WHIRLPOOL WTW6120HC0 Arrived on site for washer error code. Tested and inspected unit and found failed control and UI. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11419055 (CONTROL ) and 1 W11478523 (UI)
Near Austin, TX 78727
David Z
Job Details: 10/06/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for dryer that customer said shut off during cycle and wouldn’t turn on again. Customer informed ,e that they power cycled the unit, and it has not happened again since. They also told me that the room was getting really hot. Performed diagnostic on unit. Found no error codes present. Unit was running fine for me. Found the vent hose connection on the wall was basically loose and spewing hot air into the room, which could have overheated the unit. Reinstalled vent hose and bent the pipe to shape, found the exterior pipe had a split weld and you can’t tighten the hose to it. Hose is sealed as best it can be. Advised to have exterior vent replaced and sealed. All is working as designed at this time. Call complete."
Near Austin, TX 78746
Matthew
Job Details: 10/06/2020
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived onsite for ice maker not making ice, or only very thin flakes. Tested unit and noticed that the fill was long and a very slow stream. The fill bin was at a very low level and would not recirculate over the evaporator adequately. Replaced water valve and immediately noticed the difference in filling. Tested unit and unit is functioning properly. No leaks present at this time. Job complete."