Near Austin, TX 78704
Luis
Job Details: 12/22/2020
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site for defective reservoir drain pump. Replaced drain pump ran diagnostics all test passed.
Near Austin, TX 78738
Luis
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KSSC48QTS03 Arrived on site for damaged ice door motor and dispenser issue. Found control not consistently sending power to valve unit will need updated control kit. Found defective ice door and motor replaced ice door and motor tested ice dispenser working as designed. ; ordrng 1 W10789107 (Control kit)
Near Temple, TX 76502
Tyler
Job Details: 12/22/2020
DRYER WHIRLPOOL WED6200SW0 Arrived on site for dryer making loud noise. Upon arrival I found when dryer is turned on that the idler pulley and bearings were grinding. After dissassembling the unit I was able to verify heating hardware and motor all functioning as designed. I then replaced bearing kit and retested the dryer after reassembly. Unit now functioning as designed call complete
Near Point Venture, TX 78645
Lou
Job Details: 12/22/2020
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer timer not advancing. Upon further inspection, customer advised that when the timer gets to cool down, it won’t advance to end the cycle. I tested the unit on cool down and after 5-10 mins, the timer never advanced. I could hear it ticking, but no advancement at cool down. I removed and replaced the timer and when I went to test, the unit would not come on. I found 245V at the outlet. I put the old timer in and retested and the unit came on. I found the new part is defective. I am ordering a timer and office to schedule return service. No lint observed during service.; ordrng 1 W10857612 (timer)"
Near Killeen, TX 76549
Al
Job Details: 12/22/2020
REFRIGERATOR GE GSH25JSDBSS Arrived to inspect side by side refrigerator not making ice or dispensing water.Confirmed the complaint and found the ice maker was not working.Removed and replaced it.Unit now works as designed.Job completed
Near Austin, TX 78717
Kayman
Job Details: 12/22/2020
OVEN WHIRLPOOL RBS305PDB14 "Arrived onsite for wall oven that will turn on but not heat. I pulled the unit and accessed the rear panel. I tested the TOD , sensor and heating elements. The TOD tested open or failed. I could not get a good resistance reading on the sensor and I found the connector was cracked and brittle. Both heating elements showed correct resistance. I recommended replacing the TOD and sensor(WPW10131825) . I will have to order and return with the sensor. ; ordrng 1 WPW10131825 (sensor)"
Near San Marcos, TX 78666
Leonardo
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site to test unit for display not working and some buttons not responding. Test unit and found display hard to see when trying to set the oven. Replaced control board test unit and unit test good job complete.
Near Austin, TX 78738
Leonardo
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for not getting water. Test unit and found unit getting correct water level but not spraying. Test unit and found bad wash motor. Ordering née sump and motor office to reschedule. ; ordrng 1 W11087376 (SUMP AND MOTOR )
Near Georgetown, TX 78633
James
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site and tested operation. Found right door not sealing well and door gasket tearing. Also found left door sitting low causing poor seal. Upon further inspection I found the right door bowed up on bottom and not making good contact on horizontal mullion. Also found hinge on left door bent downward causing left door to hang too low. Unit will need new right door and gasket as well as left door lower hinge to repair. ; ordrng 1 W10830162 (gasket-fip) and 1 W10917991 (hinge-door) and 1 W11307263 (dor-fip)
Near Pflugerville, TX 78660
David S
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDF130PAHS1 Arrived on site to install previous diagnose part. I gained access to the pump and motor assembly and replaced new. I reassembled the unit and tested. The unit is working as designed. No water leaks detected. Job complete.
Near Buda, TX 78610
Jacob
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived onsite to replace diffuser and ice maker. Replaced diffuser. Need to comeback with ice maker. Office to reschedule.; O-emld tckt
Near Cedar Park, TX 78613
Scott
Job Details: 12/22/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site for oven door not closing on range properly. Found right hinge damaged . Ordering both hinges and receivers if needed . Please call to set return . ; ordrng 2 W10647259 (HINGE RECEIVER)s and 1 WPW10299224 (HINGE ) and 1 WPW10299227 (HINGE )
Near Cedar Park, TX 78613
Wesley
Job Details: 12/22/2020
DISHWASHER KITCHENAID KDTM804ESS2 Arrived onsite and found unit operating with some use and care cleaning concerns as well as a failing ui control. Replaced ui for unresponsive buttons and unable to enter diagnostics. Unit is now operating as designed.
Near Bastrop, TX 78602
Andy
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDF320PADW0 Arrived on site for dishwasher not operating properly. Tested and inspected unit and found failed control and UI parts. Ordering needed parts. May need pump assembly as well. Office to schedule return trip. No water leaks present at time of service. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10804118 (cntrl-elec) and 1 W10810491 (console) and 1 W10854044 (button) and 1 W10913666 (guide)
Near Austin, TX 78732
Brandon
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL KDTM504EPA0 "Arrived on site for customer complaint of unit leaking, found heater wire disconnected and lower spray arm disconnected, I attached both, unit tested good. Customer is going to monitor sudsing."
Near Leander, TX 78641
Kayman
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator ice maker not producing ice. I found the motor wheel for the FC ice maker was incased in ice and was dry. I replaced the ice maker and tested motor functions. The ice maker harvested and filled as designed. Job complete.
Near Leander, TX 78641
Wesley
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDF330PAHS Arrived onsite and found unit hose picked causing unit to not fill. Restored function. No parts needed.
Near Leander, TX 78641
Tommy
Job Details: 12/22/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for previously diagnosed parts. Replaced UI and control and tested job Completed.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher for not heating, upon inspection found the wiring loose on heater, reconnected harness to heater. Tested heater. All functions returned. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/22/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site to inspect microwave for not heating, upon replacing inverter mag and control found no change, spoke with Techline and was told I need to order both again Sr # 7729568582Office to reschedule ; ordrng 1 W11325604 (INVERTER ) and 1 W11346197 (MAG)"
Near Kyle, TX 78640
Richard
Job Details: 12/22/2020
DRYER LG dlex4270v "Arrived onsite for the dryer making a noise and has a burnt smell. During testing found that the heating element is causing the smell and the pulley and belt is causing the noise. Replaced heating element and pulley , belt. And dryer tested good.
Near Austin, TX 78737
Kevin
Job Details: 12/22/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and replaced control panel diagnosed on previous visit, job complete"
Near Austin, TX 78704
Jacob
Job Details: 12/22/2020
DRYER MAYTAG MGD8630HC0 Arrived onsite for unit making noise. Tested unit. Heard some screeching. Upon further inspection. Found that the front 2 roller wheels were screeching. Replaced roller wheels. Tested unit. Unit test good. No issues at this time. Job complete.
Near San Marcos, TX 78666
Leonardo
Job Details: 12/22/2020
DISHWASHER GE GSD1100G00WW Arrived on site found water leaking from inlet sump. Ordering new inlet sump reschedule for Wednesday ; ordrng 1 WD18X213 (INLET SUMP )
Near Austin, TX 78739
Leonardo
Job Details: 12/22/2020
RANGE KITCHENAID KFGD500ESS04 Arrived on site to test unit for shape door.
Near Cedar Park, TX 78613
Scott
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for no cool fridge . Unit has been moved to maintenance garage . Replaced start relay .compressor is running , after about 15 no frost on evap . Will need sealed system. Ordering compressor,evap,service port,UI drier . Weigh for 3 hrs . Call to set return.; ordrng 1 LOCKRINGKIT and 1 SERVICEPORT and 1 UVDRIER and 1 W11209866 (COMPRESSOR ) and 1 W11407409 and 1 WEIGHT3HRS"
Near Lago Vista, TX 78645
Lou
Job Details: 12/22/2020
REFRIGERATOR JENN-AIR JFC2290VEM6 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=0 degrees. I found the ice maker arm in the off/up position. Lowered the arm and the IM began to harvest. After harvest, water dispensed into the tray. Also found that the right RC door gasket is torn and the damper control is very loud when opening/closing. No water leaks observed during service, job completed."
Near Lago Vista, TX 78645
Lou
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the console & outer door panel being damaged and the unit missing a retainer and not being mounted properly, I removed and replaced the outer door panel and console and using mounting hardware, I mounted the unit to the cabinets and installed a retainer and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Wesley
Job Details: 12/22/2020
MICROWAVE KITCHENAID KOCE500ESS08 "Arrived onsite and attempted hard 5 minute reset for inverter error. Unit symptom unchanged. Will not heat, throws f1e5.
Near Pflugerville, TX 78660
David S
Job Details: 12/22/2020
MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site for microwave door not closing. I inspected the unit and work area. I found the top interlock pushed all the way in. I gained access to the interlocks and found the top one failed. The customer agreed. I replaced the top interlock with new. I tested the unit. It is now working as designed.
Near Austin, TX 78731
Kevin
Job Details: 12/22/2020
DISHWASHER MAYTAG MDB8959SKW0 "Arrived on site and found standing water inside dishwasher, attempted to run drain pump end it is making noise but not removing water. Per Service pointer W11482561 drain pump will need to be replaced. No water leaks from connections at time of service removed water with shop vac and recommended that customer not attempt to use the dishwasher.; ordrng 1 W11416363 (Pump and motor) and 1 W11414076 (Drain pump)"
Near Andice, TX 78628
Tommy
Job Details: 12/22/2020
OVEN WHIRLPOOL WOD77EC7HS02 Arrived onsite for previously diagnosed parts. Upon arrival turned unit off at breaker. Removed unit from wall. Replaced blower and control. Tested unit unit still had blower error. Removed unit adjusted blowers and wiring. Unit still had blower error. Adjusted unit again and preformed full unit reset at breaker. Put unit back into place again and tested unit is now operating as designed. Bottom ran 425 and top 350 ran for 5 minutes with no issues. Job Completed.
Near Andice, TX 78628
Tommy
Job Details: 12/22/2020
OVEN WHIRLPOOL WOD77EC7HS02 Arrived onsite for previously diagnosed parts. Upon arrival turned unit off at breaker. Removed unit from wall. Replaced blower and control. Tested unit unit still had blower error. Removed unit adjusted blowers and wiring. Unit still had blower error. Adjusted unit again and preformed full unit reset at breaker. Put unit back into place again and tested unit is now operating as designed. Bottom ran 425 and top 350 ran for 5 minutes with no issues. Job Completed.
Near Kingsland, TX 78639
Cliff
Job Details: 12/22/2020
DRYER FRIGIDAIRE GLER341AS2 Arrived on site to diagnose a dryer that is making abnormal noise. Found failed drum bearing. Replaced bearing assembly and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78738
Leonardo
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to test unit for not draining. Test unit and found bad drain pump. Replaced drain pump test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78745
Richard
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW07 Arrived onsite for the refrigerator ice maker not working. During testing found that the fill tube was disconnected the clamp that holds the fill tube to the housing was missing. Causing water to leak onto the floor. Reinstalled fill tube and used a zip tie to hold the fill tube in place. Ice maker tested good and filled with water and fill tube stayed secured. Complete
Near Austin, TX 78734
Robert
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on job for complaints of leaks about every 4 months and have to clean evaporator pan. Checked drain hose and it’s cleared. Sensor not showing shorted. Recommend replacement of defrost sensor. . ; ordrng 1 W11109595 (motor-evap)
Near Austin, TX 78731
Kevin
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, removed ice with steamer and cleared drain, replaced evaporator thermistor aunt Replaced San scroll assembly. Also found fresh food thermistor cover is broken on right hand side of fresh food section this will also need to be replaced.; ordrng 1 WPW10425252 (Thermistor cover) and 1 W10316760 (Thermistor kit)"
Near Austin, TX 78749
Luis
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for leak at evaporator. Replaced defective evaporator assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Checked both compartments no traces of dye,unit cooling down. Per tech support SR#7729521172"
Near Lago Vista, TX 78645
Lou
Job Details: 12/22/2020
REFRIGERATOR FRIGIDAIRE FGHC2331PF6 "Arrived on site to inspect refrigerator UI not working and unit not cooling. Upon further inspection, I found the temps in the FC=75 & RC=68 degrees. Pulled unit out and found a void in the insulation on the right side of the back panel at about where the FC evaporator fan is located and another spot starting just below and to the left of the bud spot (photos). I checked ohms to the compressor and found the readings out of range. Found the condenser fan and evap fan on. Attempted to remove the inverter board, but was unable to. From the angle I had, it appeared that the inverter board was burnt out. I checked amp draw to the inverter/compressor and got 0amps. I advised the customer that until I could get the inverter off to test, which in this case would require removing the compressor, which would require doing a sealed system repair,
Near Buda, TX 78610
Jacob
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite to replace parts. Replaced all controls. Tested unit. Unit test good. No beeping at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for ice maker dripping water. Upon arrival found ice maker was not heating and rotating motor correctly. Replaced ice maker. Job Completed.
Near Austin, TX 78735
Luis
Job Details: 12/22/2020
REFRIGERATOR KENMORE 106.566665 Arrived on site for not dispensing ice. Removed dispenser cover found broken bracket to switch unit will need the bracket assembly.; ordrng 1 WP2180226 (Bracket)
Near Round Rock, TX 78665
David S
Job Details: 12/22/2020
DISHWASHER FRIGIDAIRE FGCD2444SB0A Arrived on site for dishwasher taking a long time to clean. I inspected the unit and work area. I found on the tech sheet where the dishwasher will run longer if it is taking the water longer to get to temperature. I recommended the customer run the hot water at the sink before running the dishwasher. I pulled the spray arm assembly and found the unit filter clogged with food debris. I pulled the filter out and cleaned it throughly. I spoke to the customer about how the unit operates. Job complete.
Near Austin, TX 78727
Luis
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for cooling complaint. Removed fresh food evaporator cover,found traces of oil where thermistor clips to evaporator,found thermistor cracked unit will need harness assembly,fresh food evaporator and compressor. Job will need 2hrs ; ordrng 1 W11116006 (Fresh food evaporator) and 1 2xlabor (2xlabor) and 1 2hrsforrepairs (2 hrs for repairs) and 1 W10837236 (Harness), states that autho needed"
Near Dripping Springs, TX 78620
Andrew
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to test unit for door lock issues. When put into diagnostics unit would code out with F3E2(open or shorted water temp sensor). Checked resistance on pin 1 and 3 of connection J15 and found sensor was open. Inspected harness for damage and all checked good. Checked resistance of sensor it self and had open result. Need to replace water temp sensor per tech line. ——Sr#7729562440; ordrng 1 W11314664 (heater)
Near New Braunfels, TX 78132
Noah D
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site to inspect fridge for not cooling and popping breaker, upon inspection found no high amp draw on compressor, taking to tenet found it pops every 2 days or so, tested functions and found no issues. Ordering defrost heater and control. ordrng 1 WP2323198 (HEATER)"
Near Pflugerville, TX 78660
David S
Job Details: 12/22/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previous diagnosed part. I gained access to the blower motor and replaced it with new. I tested the unit and it is working as designed. I spoke to the customer about how the unit operates. Job complete.
Near Cedar Park, TX 78613
Scott
Job Details: 12/22/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site for unit not washing . Ran diagnostics wash motor not coming on . Replaced sump and motor . Unit still not washing ,also found control had failed . Ordering control . ; ordrng 1 W11225084 (CONTROL )"
Near Cedar Park, TX 78613
Scott
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher flashing drain code . Removed drain motor . Found clip had broken off impeller . Removed both pieces of clip. Reinstalled drain motor . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete .
Near Martindale, TX 78655
Andrew
Job Details: 12/22/2020
DRYER ROPER RED4640YQ0 "Arrived on site to test unit for loud noise while operating. Found left rear wheel was broken. Replaced both rear wheels, tensioner pulley and belt. Tested unit, verified with customer noise was no longer present. Unit heating as designed. Unit ventilation was great. Job complete."
Near Pflugerville, TX 78660
David S
Job Details: 12/22/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer shutting off after 5minuets on normal dry. I inspected the unit and work area. I tested the unit and found it heating and shutting off after 5 minuets of sensor drying. I gained access to the control and found the moisture sensor op n at the control. I am ordering the sensor strips, sensor jumper and the main harness just in case. The office will reschedule when we have an eta on the parts. ; ordrng 1 W10901572 (harns-wire) and 1 W11161899 (wire) and 2 W11165163 (electrode)s"
Near Cedar Park, TX 78613
Scott
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for fridge leaking . Found water leaking from plastic hose connection where supply line is attached. Replaced hose . Tested dispenser & icemaker . No other water leaks detected at time of service. Job complete .
Near Austin, TX 78703
Jacob
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite to replace part ordered by previous tech. Replaced valve. But noticed the water supply line was leaking but also the water shutoff valve from under the sink would not completely shut off water going to the dishwasher. Let customer know to get plumber to fix issue with water shut off under the sink also will get the plumber to put on new water line. No other issues at this time. Job complete
Near Austin, TX 78739
Leonardo
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL DU915PWSS0 Arrived on site to test unit for no power. Test unit and found bad control board and bad fuse and bad pane. Ordering new control board W10039780 . ; ordrng 1 W10039780 (CONTROL BOARD )
Near Austin, TX 78753
Andy
Job Details: 12/22/2020
FREEZER WHIRLPOOL ASI2175GRS01 Arrived on site for Refrigerator FC light not working. Tested and inspected unit and found failed socket and switch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78758
Scott
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL KUDS35FXWH4 "Arrived on site for poor wash performance. Ran diagnostics wash . Found weak wash motor ,checked voltage at control. Omhed out high, also lots of suds . Also found dispenser leaking . Ordering control , sump and motor, and dispenser . AUTHO needed . Call to set return .; ordrng 1 AUTHO."
Near Taylor, TX 76574
Jimmy J.
Job Details: 12/22/2020
OVEN WHIRLPOOL WFE535S0JZ0 "Arrived on site for Oven Heat. Oven is not heating to programed temp. Even though I have no way to gauge, I know the temp is not the indicated 350. I normally bake a cheesecake at 350 for 30 minutes and at 325 for another 30 minutes (on my old Whirlpool stove/oven). Cheesecake is in oven over an hour at 350 and still liquid. Just purchased on Monday of this week, Dec. 14thRan three sets of temps that gave me an average of 337. Calibration mode was set +15 degrees to offset the temp to average closer to 350. After calibrated I ran another set of temps and got an average of 347. Oven heating as designed. Job completed."
Near Austin, TX 78732
Brandon
Job Details: 12/22/2020
OVEN WHIRLPOOL GBD307PRS01 Arrived on site to pull control and membrane for rebuild. ; ordrng 1 Cnote (Office to reschedule)
Near Austin, TX 78701
Jacob
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite to replace parts ordered by previous tech. Replaced parts tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78701
Jacob
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW560CHW0
Near Austin, TX 78738
Leonardo
Job Details: 12/22/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for no power. Test unit and found opened fuse. Replaced fuse . Test unit and unit heating and blower coming on all working as designed.
Near Pflugerville, TX 78660
David S
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer leaking. I inspected the unit and work area. I found fault codes for motor fault and over filling. I ran a diagnostics cycle and found the unit not agitating or spinning properly. I inspected underneath the washer and found everything installed correctly. I replaced the main control and ran a diagnostics cycle again. The unit still didn’t spin or agitate properly. I am ordering the drive motor and the capacitor to complete the repair. The office will reschedule when we have an eta in the part. ; ordrng 1 W10832724 (drive motor) and 1 W11395618 (CAPACITOR )
Near Austin, TX 78723
Matthew
Job Details: 12/22/2020
DISHWASHER MAYTAG MDB9979SKZ0 Arrived onsite to replace previously diagnosed parts. Replaced motor sump assembly. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/22/2020
OVEN WHIRLPOOL WOS31ES0JS01 "Arrived on site to inspect oven for issues with door, upon inspection found the oven had no problems. Showed customer how active hinges work. All issues resolved. Complete"
Near Pflugerville, TX 78660
David S
Job Details: 12/22/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave not having power. I inspected the unit and work area. I found the unit to have power. I tested the unit for 2minuets and found it working as designed. Job complete
Near Dripping Springs, TX 78620
Andrew
Job Details: 12/22/2020
ICE MACHINE KITCHENAID KUIC15PLTS0 Arrived on site to test unit for not making ice. Found all functions working properly in diagnostics mode. Turned unit on to watch if all functions operating correctly and found when in cooling mode recirculating pump is not receiving proper voltage(3.7v). Recommend replacing control board. Office to reschedule.; ordrng 1 WPW10141364 (cntrl-elec)
Near Austin, TX 78745
Kevin
Job Details: 12/22/2020
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site and inspected range and preheated oven, observed initial preheat and three ignitions/Heating cycles, over a 30 minute bake period. found temperature preheated to 400 then turned on again at 355 then off at 380, 345, 370, 335, 360. Overall average temperature is 363, Customer says items are not cooking completely, Showed customer how to make incremental adjustments on control board, also found a stack of baking sheets in storage drawer and recommended that these be removed while in use. Could not find any issue with oven, job complete"
Near Bastrop, TX 78602
Andy
Job Details: 12/22/2020
DISHWASHER FRIGIDAIRE FPHD2491KF0 Arrived on site for dishwasher not draining. Tested and inspected unit and found failed drain pump.
Near Lakeway, TX 78734
Robert
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL KBFN502ESS02 Arrived on job for complaints of some lights not working. Found top and freezer lights out. Will need to replace module to correct issue. ; ordrng 2 W11462342 (MODULE )s
Near Austin, TX 78727
David Z
Job Details: 12/22/2020
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to install sump and motor assembly to resolve issues with failed diverter. Installed sump and motor and retested. Unit is now working as designed. No water leaks found. Installed new shield on toe kick.
Near Austin, TX 78702
Matthew
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL MDB4949SKZ Arrived onsite for dishwasher error codes. Put unit in diagnostics and found F9E2 Drain motor and F9E1 unit not draining. Tried initiating drain function and drain motor would not energize. Will need to order and replace drain motor W11497943.; ordrng 1 W11497943 (DRAIN MOTOR )
Near Austin, TX 78759
David Z
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site to diagnose washer that was leaking and making noise while running. Ran unit and could hear scraping in basket, but did not verify a leak. Removed washplate and found a bunch of spare change that has slid under washplate. Basket is rusted to the gearcase and did not want to come out. Checked under unit and verified the leak is coming from the gearcase, and there is a water trail / rust marks on the rotor.
Near Lakeway, TX 78734
Robert
Job Details: 12/22/2020
MICROWAVE GE JVM3160RF2SS Arrived on job to replace previously diagnosed part. After replacement test operation. Microwave working properly.
Near Manor, TX 78653
Matthew
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived onsite to replace previously diagnosed parts. Replaced burner head. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78737
Leonardo
Job Details: 12/22/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for not operating. Test unit and found door not latching correctly. Replaced latch test unit and unit test good job complete. I
Near Belton, TX 76513
Tyler
Job Details: 12/22/2020
WASHER LG WM8000HVA Arrived on site for washer that was not spinning and draining out correctly according to customer after previous repair. Upon arrival I found that the washer did have a UE stored error code indicating an off-balance load but after further inspection of the suspension rods and springs I could find no indication that the unit had a leveling issue from any hardware but I did find her in the drain cycle the unit was indeed not draining up the water anymore like it should be and is causing the drain clogged overheat I then called the customer and I figured in customer approval replace the drain pump and was able to retest and verify that the unit is now draining all the water out as designed and finishing a full cycle allowing close to spin out of the way. Call complete I did explain to the customer that if the issue with the Ue code came back then she would first want to try removing the cushion feet from underneath the unit that are raising the unit up off the floor to
Near Georgetown, TX 78633
James
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Arrived on site and inspected for leaks. Found fill tube extender pushed all the way onto fill tube and not going into fill trough. Cleared ice build up and properly adjusted extender to allow water to fill into trough. Unit tests good and no water leaking out of ice maker. Job complete
Near Austin, TX 78749
Richard
Job Details: 12/22/2020
WASHER MAYTAG MVWB765FW0 Arrived onsite for the washer not working properly. Replaced console that was previously quoted. Washer tested good.
Near Austin, TX 78731
David Z
Job Details: 12/22/2020
COOKTOP UNKNOWN JED8130ADB16 "Arrived on site to follow up on cooktop that was popping breaker and left rear burner not working on. Found the indicator light was always on. Found P wire was always hot. Replaced switch. Found replacement switch was also defective and had the same failure. Replaced with 2nd switch sent and that one worked.
Near Austin, TX 78731
Kevin
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 "Arrived on site and found no ice production, attempted to cycle icemaker manually fan motor will not engage. Icemaker will need to be replaced to correct issue. Prescreened icemaker is incorrect. ; ordrng 1 W10889233 (Icemaker) and 1 W10208593 (Dual valve) and 1 WPW10420083 (Inlet valve?)"
Near Florence, TX 76527
James
Job Details: 12/22/2020
RANGE GE JBP66W0B4WW Arrived on site and installed new bake element. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG525S0JV0 Arrived on site for Range Top of Unit Rusting - ON THE TOP OF RANGE NEAR THE BURNERSRemoved three grates from Range. Found heavily built up soiled areas on the porcelain top. Used my towel and mild soap and began scrubbing an area near bottom left burner. After a few minutes the areas began to come clean and the black porcelain paint was showing through. Called Whirlpool tech line and spoke to Bruce. He recommended a glass cooktop cleaner. I suggested Weinmanns and he said this was a good one. He mentioned other products offer more of a paste cleaner for glass cooktops that work well too. Job completed. Bruce with Whirlpool Tech-line assisted me SR#7729565734
Near Austin, TX 78738
Brandon
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for customer complaint of right side fresh food section door gasket broken, found gasket missing magnetic strip
Near Georgetown, TX 78626
Jimmy J.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for DISHES ARE COVERED IN GRITTY WHITE SUBSTANCE- RAN WITH NOTHING AND HAVE CLEANED INSIDE AND STILLPlaced dishwasher in diagnostics and no error codes came up. Bottom arm was covered in scale. Recommended Lemishine and Finish to keep items from coming out cloudy and covered in calcium. Ran a full diagnostics on dishwasher to ensure it was operating as designed. No leaks detected. Job completed
Near Austin, TX 78722
Matthew
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator ice maker not working. Upon inspection found motor stuck in position. Replaced ice maker. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 12/22/2020
WASHER MAYTAG MVWB765FW4 Arrived onsite for washer with lid issue. Upon inspection I found the plastic part of the lid had broken out where the hinge inserts on the left side. The unit will need a new Lid (W11259006) left hinge (WP8563965) right hinge (WP8572974) I didn’t have the lid with me today so I am ordering one. Office to R/S due to part availability. ; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Near Austin, TX 78737
Kevin
Job Details: 12/22/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site for oven still making noise during operation, observed oven heated to 450 degrees and didnt hear any excessive noise, inspected convection fan blade and didnt find any issues, took 1 picture. Raise the temperature to 500° and heard noise customers describing. It lasts for five seconds and goes away, took a video and sent it to DW and CS. Will bring back all relevant parts and replace everything.; ordrng 1 W10860984 (Convection fan) and 1 W10546519 (Convection element) and 1 W11245567 (Blower)"
Near Cedar Park, TX 78613
Wesley
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Sr 7729569341 arrived onsite and called Austin with Techline for repeat frosted evap. Found open thermistor at control and frosted through. Techline advised replacing freezer thermistor again. Upon defrosting tech to verify continuity of foamed in harness to the thermistor from the control. ;
Near Dripping Springs, TX 78620
Andrew
Job Details: 12/22/2020
ICE MACHINE WHIRLPOOL KUIX505ESS1 "Arrived on site to replace parts from previous diagnosis. Replaced water pan, drain tube, and drain pump. Tested unit, unit works good. No leaks detected at time of service. Advised customer to run unit in clean mode. Job complete."
Near Austin, TX 78758
David Z
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to install refrigerator door to resolve icemaker issue. Installed new door and retested. All is now working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 12/22/2020
DISHWASHER GE GLD5604V00BB "Arrived on site to inspect dishwasher not starting up after opening the door. Upon further inspection, I found the unit full of dirty water and the 1, 2, 3,& 6 lights flashing on the console and every so often, the unit would beep. I cycled power to the unit and it continued to not operate. I remove the inner door panel and inspected the door switches and found the door switch plunger was not being held in place and when the latch made contact with the plunger, the bottom of the plunger would slip out of place and not engage the switches. I found the plunger mount was damaged. I am ordering the escutcheon assembly and CNOTE-AUTHORIZATION for the escutcheon, interlock switch, latch and main control. Removed water from the unit. Office to schedule return service.; ordrng 1 WD34X11784 (escutcheon ASSEMBLY)"
Near Cedar Park, TX 78613
Wesley
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived onsite for noise complaint and advised customer on design of unit. Insulation in place. Unit is operating quietly. All checks good.
Near Austin, TX 78758
David Z
Job Details: 12/22/2020
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site to diagnose dryer not heating. Ran unit and found no heat at all, but unit is tumbling. Found timer was sticking, and when it’d pea advance still isn’t heating. Replaced control board and timer and retested. Unit is now advancing and heating properly. Call complete."
Near San Marcos, TX 78666
Andrew
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Arrived on site to test unit for not making ice. Found ice maker not responding to diagnostics. New ice maker was not responding either. Verified ice makers were receiving proper voltage. Ice maker I was sent with is faulty. Needing new ice maker. Customer also complained of upper right drawer sticking. Found brackets were really rough. No ice was present on rails. Needing new rails as well. Office to reschedule.; ordrng 1 W10163084 (bracket) and 1 W10163087 (bracket) and 1 WPW10170836 (glide) and 1 Wpw10715709 (icemaker)
Near Austin, TX 78704
Jacob
Job Details: 12/22/2020
OVEN WHIRLPOOL KOST100ESS03 Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Light flicker is gone. No issues at this time. Job complete
Near Austin, TX 78759
David Z
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 "Arrived on site to install previously diagnosed parts to resolve dishwasher not powering on, and latch error. Replaced latch, Ui and control. Retested unit and verified proper function several times. Call complete."
Near Copperas Cove, TX 76522
Al
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVB03 Arrived to inspect unit hissing and dripping water from underneath.Inspected the unit and discovered the hissing noises were from the natural defrost cycle of the unit.I inspected the drain pan and drip pan.Neither showed any signs of damage.Unit condenser coils in front were matted with dog hair and debris.Water filter needs to be changed No leaks detected Job completed
Near Austin, TX 78724
Luis
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for breaker tripping. Connected cord to dedicated outlet,ran diagnostics for compressor,fans and defrost cycle breaker would not trip,called tech support per. With unit connected to gfi circuit unit doesnt trip per tech support gfi circuit is more sensitive and if it was an issue with the unit itself it would trip the gfi circuit. Replaced power cord assemblySR#7729417858"
Near Cedar Park, TX 78613
Scott
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher flashing drain code . Removed drain motor . Found clip had broken off impeller . Removed both pieces of clip. Reinstalled drain motor . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete .