"Arrived on site for oven not heating properly. I inspected the unit and work area. I did a temp test. I found the unit preheated to 370. I opened the door to simulate food being put in the oven.I found the oven cycled back on at 335. I watched the oven cycle on and off appropriately. The oven cycles between 360 and 340. I set the bake to 400 degrees. I found it preheating too 420. I found the oven cycling between 380 and 410. I set both oven on to bake at 400 degrees. I monitored voltage to the oven and I found voltage dropping when both units are heating t the same time. I advised the customer needs to have an electrician check it out. I called techline and spoke to Bruce, I advised Bruce of the situation, he recommended the customer have an electrician come out and inspected the power supply. I received sr# 77315901 job complete."

"Arrived on site and inspected washer and found low water flow from cold valve, replaced valve assembly and found cold valve has debris in screen. Recommended that homeowner discuss this with city water department. Took 1 picture, Job complete"

"Arrived on site and inspected refrigerator And found water dripping from incoming waterline attached to water source behind refrigerator, took one picture. Removed rear panel and did not find any water dripping from valve or refrigerator water lines. Ran test 44 and icemaker cycled properly, ran test 45 on icemaker and it filled with water properly, no further repair is needed on refrigerator at this time, job complete. sent videos of icemaker working to PR, send pictures location of water leak to MS."

Arrived on site for a cooktop with irregular flames. Upon further inspection I found the unit on propane and not yet converted. I provided the customer with the conversion kit and advised them to reach out to a professional for the installation. I found the unit otherwise as designed. I also found the customer having a lot of construction around their house and advised them this is most likely the cause of some of the yellow on the flames. Call complete.

Arrived on site to test unit for not filling with water. Found flood switch is good. Found flood float is missing. Replaced valve and stem. Needing float to fix issue. Office to reschedule. ; ordrng 1 WD21X22822 (float flood)

"Arrived on site for icemaker production being slow. I inspected the unit and work area. I did a temp check in the freezer and found it at 0 degrees. I did a temp check in the ice maker and found it at 3 degrees. I put the unit into diagnostics and found no error codes in step 56. I put the ice maker through a harvest and fill test and they both worked. I found all the fan coming on in diagnostics. I found the UI has some damage to it, the lights are dim. I replaced the UI and found one of the connectors on the UI itself has fallen off. I replaced it with new. The unit is working as designed. Job complete."

Arrived on site for right side outer wrapper not sitting properly on frame . Ordering wrapper . Call to set return; ordrng 1 W10845689 (Wrapper)

Arrived on site to test unit for door handle not staying on. Found door handle stripped replaced door handle test unit and unit test good job complete.

Arrived on site for not making ice . Replaced fill tube heater after not getting correct resistance. Getting good voltage to heater . Customer did mention a popping noise in right side door . Ordering hinge parts right side . Also IM just Incase . Ran harvest and fil all checked normal. Did get IM thermistor error . No water leaks detected at time of service. Cal to set return ; ordrng 1 W10712953 (Door stop right) and 1 W11457039 (Ice maker) and 1 W10248703 (Hinge right) and 1 W10505294 (Right side)

Arrived onsite for RF infinity switch issues. Upon inspection found faulty switch. Replaced RF switch and tested. Unit is functioning properly. Job complete

"Arrived on site for customer complaint of unit not agitating, found failed actuator, I replaced actuator, unit tested good."

Arrived on site for site for compressor making loud noise. Upon arrival took temps in unit but found unit cooling as designed. Upon further inspection I found compressor was occasionally visibly abnormal rattling back and forth while trying to pump refrigerant. I recovered 4.5 oz of refrigerant and installed new compressor and kit. After holding vacuum for 15 min ui found no leaks. I recharged the system with 4.5 oz of refrigerant and found unit holding stable temps 0lowside/150highside. I formed customer u it is functioning as designed and we couldnt detect any further odd noises. Call complete

Arrived onsite for washer leaking. Upon inspection found loose pressure hose detached. Attached hose and tested. No more leaks at this time. Job complete

"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the left side of the upper rack not sitting correctly as it was higher than the right side. I adjusted the adjusters and leveled the rack. Also found the lower rack wheels were broken and the upper rack stops were missing. Customer had the stops and I installed them. I am ordering the lower racks wheels and office to schedule return service. No water leaks observed during service. ; ordrng 4 WPW10082868 (Lower rack wheels)s"

"Arrived on site and inspected microwave not heating.Found the door to the unit is defective and cracked preventing the door from closing correctly, which is causing the malfunctions.Ordering the complete door and Returning with previously ordered parts to complete the repair.Office to reschedule return services.Needs more work ; ordrng 1 W10210886 (DOOR)"

Arrived on site to install previous diagnosed parts. I gained a access to the inner panel and the vent cover and replaced with new. I reassembled the unit. It is working as designed. Job complete.

"Arrived on site to diagnose dryer with smell coming from unit once door is opened. Checked and secured vent at the rear of unit. Ran unit and found almost mist / Vapor coming from the element area. Customer informed me that the vent flap on the roof is stuck open and this is allowing excess moisture to come into the dryer. Customer has to replace vent flap to resolve.

Arrived on site for Wont get cold in the freezer of the regular side. Ran temps and freezer was cooling at 37 degrees. Could not hear compressor running upon arrival. Placed in diagnostics and compressor turned on and condenser fan turned on. Removed back panel and Compressor was extremely hot. Diagnostics gave no error codes at end of test. Ohmed out starter and it wasnt getting the correct range. Removed start device and installed new start device. Plugged in refrigerator and compressor turned on immediately with condenser fan. I could also hear the evaporator fan spinning. Ran temps again and after 15 -20 minutes the fridge had dropped from 37 degrees to 16 degrees. Fridge cooling as designed. Job completed.

"Arrived on site for customer complaint of unit not completing cycles,found failed valve due to sand in the water line. I cleaned out the sand in the line, instructed customer to add an in line sediment filteR

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the 3way valve. When I removed the RC evap cover and tested in diagnostics test #4, the RC evaporator had a frost pattern developing and my finger stuck to every coil I could touch. I took the unit out of diagnostics and cycled power to the unit and could hear the 3way valve opening up. When I punctured the system, very little refrigerant came out. I removed and replaced the access valve and UV dye drier and while in the process, I found oil on the previous access valve. I vacuumed the system and pressures held. I installed 5.75oz of refrigerant and placed the unit in diagnostics and tested in test #4. The unit held pressures and is operating as designed. Both evaporators had good frost patterns. No water leaks observed during service, job completed."

"Arrived on site to follow up on induction cooktop that had lost power. I replaced both modules, cooktop, control, rear left and center burners. On retest the unit would accept a program and then throw F60 UI error. I swapped the UI with the customers existing UI and retested. At this point the unit powered on and threw no errors. Had called tech line and spoke with Joel, SR# 7731050783. When unit was Reactivated, the power burner would just cycle. Hi low hi low, and would only stay consistent and hear if set to Boost / max, but any lower setting would just cycle. Other elements sound like they are activating, however customer says they are not getting hot at all. Reordering modules, control, burner. Office to schedule. ; ordrng 1 W10885135 (Module) and 1 W10396615 (Display) and 1 W10857233 (Module) and 1 W10396779 (Center Hotplate)"

Arrived on site for microwave leaking onto food. I inspected the unit and work area. I found the cover for the wave guide has been melted. I inspected the inside of the wave guide and found rusting and pitting inside the wave guide

"Arrived on site to diagnose microwave that is giving open door error. Found interlocks are not all responding and switches will need to be replaced. Torsion springs are also broken, resulting in door not being held closed and no tension on it. Ordering parts, office to schedule when parts arrive. . ; ordrng 1 WP4452396 (RS Torsion Spring) and 1 WP4452395 (LS Torsion Spring)"

"Arrived on site to follow up on refrigerator icing over. Customer opened top drawer and I found a large amount of ice on the bottom of the evap cover in the RC only. 0 ice in FC, and unit is defrosting. On further inspection found a gap in the top drawer gasket allowing a massive air leak. Tried to heat gasket and mold, but did not close gap. Ordering gasket. Office to schedule when we receive gasket.. ; ordrng 1 W10775534 (Upper door gasket)"

Arrived onsite for dishwasher not draining. Upon inspection I found standing water in the unit. I ran diagnostics and found f9e1 stored in the unit. I uninstalled the unit And removed the drain pump and vacuumed out the water. I disconnected the hose at the drain pump and vacuumed. As well as from the disposal side of the unit. I reassembled all components and tested the unit. The unit is working as designed at this time with no leaks present during time of service. I advised the customer to monitor the unit to make sure it continues to work. Job complete.

"Arrived onsite for washer not spinning clothes out completely. Upon arrival put unit in diagnostics and found stored error code for overload and long fill. Tested valve and passed. Ran individual cold, hot and fabric softener to test. Ran auto test and completed without any issues. Ran individual spin test and unit does reach max spin. Could not duplicate issue. Did notice that drain hose was overly inserted into standpipe so made adjustment. Cleared codes and reset. Customer will monitor and if issues continue will reach out to office"

Arrived onsite for dishwasher struggling to drain. Found pump was incorrectly installed and hose was incorrect installed. Replaced and tied it up high. Tested unit is now operating as designed. Found unit had bad drain smell. Recommended customer clean out disposal for smell. Job Completed.

Arrived onsite for range not operating correctly. Upon arrival found switch was misreading temp. Replaced and tested. Unit is now operating as designed. Job Completed.

"Arrived onsite to install previously diagnosed parts. I installed the ice maker, HV control and UI due to the Customer having issues with the measured fill. I tested the unit and it is working as designed at this time with no leaks detected at this time of service. I advised the customer to monitor ice production and to reach out to us if any issues come up. Job complete."

"Arrived on site to diagnose dishwasher that was not draining at cycle ends. Ran error codes and found errors F7E1 for vent motor electrical issue, snd F9E1 for long drain. Replaced vent motor and drain pump to resolve. Tested unit and found no water leaks and unit working as designed. Customer will let us know if any issues persist. Call complete."

"Arrived on site for fridge not cooling . No frost pattern . Found relay just clicking . Replaced start relay. Compressor kicked on . Getting good frost pattern Job complete"

Arrived on site to diagnose a microwave with a light not operating. Replaced bulb and found no change in operation. Control is not powering surface light. Control will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10892389 (Control)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and the customer agreeing to the repair, I removed and replaced the door gasket and float thermistor and tested. Unit is operating as designed with no further leaks. Attempted to contact the customer and received vm. No water leaks observed during service, job completed."

Arrived on site to diagnose a dishwasher that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite and was advised that rotor bolt had been backing out. Applied LOC tite to bolt and reseated. Also found shaft had slight movement. Advised customer that gearcase would be needed if bolt slips again. Customer will call back if unit has another issue.

Arrived on site for top oven bake not working. I inspected the unit and work area. I put the unit into broil for the top oven. I found it coming on andigniting. I gained access to the bake igniter and found it open. I spoke to th customer about the repair. ; ordrng 1 WPW10324738 (Igniter)

Arrived on site to follow up on sealed system issue with refrigerator with bad frost pattern. Evacuated system and replaced compressor and dryer. Verified unit is holding vacuum. Charged to 3.7oz 134A refrigerant. Tested and found compressor would not engage. Replaced control and retested. Unit started. Verified full frost pattern. Call complete.

"Arrived on site for customer complaint of unit not dispensing water, found failed filter head, I replaced filter head, unit tested good."

"Arrived on site for refrigerator leaking water. Customer believes it was coming from freezer but not sure. Inspected unit and work area. Found drain pan majorly warped ( see SD-QUICKPIC). Performed diagnostics mode and tested defrost operation. Will need to replace RC drain pan and test drain operation. Removed failed drain pan and installed new. Tested defrost operation and found condenser drain line clogged. Gained access to condenser drain line. Found signs of rodent (see SD-Pic). Removed drain line and cleared out at sink. Installed drain line and tested defrost operation. All tested good, no water leaks detected."

"Arrived on site to install previously diagnosed parts. I unplugged the unit and installed the new control and harness. Upon removing the pressure tube we found the connection at the tub was actually cracked, which may have been causing some prior issues. We will also need to order and replace the tub. Office to reschedule.; ordrng 1 W11219115 (Tub)"

"(Tw) On-site to install previously diagnosed parts. Replaced bin thermistor, heating grid, valve, and control. Reassembled, tested, unit functioning as designed. No leaks before or after repair. Call complete."

Arrived onsite for washer making banging noise. Upon arrival ran on empty load found nothing. Ran unit with top off after checking shocks and ran load with 4 towels found shocks week. Ordering office to reschedule upon arrival.; ordrng 4 W11545322 (Shocks)s

"Arrived on site to inspect unit for not illuminating main cab and not turning turntable. Upon inspection found the unit was not sending voltage to those parts, replaced control board and all functions returned. Complete"

"Arrived onsite for unit not making ice and freezer not freezing all the way. Found FC 20 degrees found unit rc at 48. Found unit rc evap frosted over damaging unit drain pan and cover unit will require drain pan cover, hv control, UI, and motor evap and support. Job Completed."

Arrived onsite for refrigerator crisper drawer frame coming undone. Upon inspection found supports coming loose and allowing drawer frame to move forward and hang down. Called tech line for assistance. Recommended using screws to hold support in place. SR#7731049094. Secured supports and tested. Frame is holding in place. Job complete

"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found humming noise coming from evaporator fan. Gained access to fan and found getting voltage and not turning. Powered unit of and spend fan blade by hand and found turning freely. Found failed fan motor. ; ordrng 1 4389144 (FAN MOTOR )"

Arrived on job for complaints of not working properly and error code. Confirmed code F2E2 communication error. Change main control and code still there. Will need panel to complete ; saved tckt

"Arrived on site for light on the hood is not working. Light would only work on the high setting, not low. Found bulb was not the right voltage / Wattage to accept a high and low setting to illuminate. Customer provided a different bulb and once installed low and high both worked. Recommended they purchase the correct voltage and wattage bulb based on their instruction manual to get the best performance and lighting for the vent hood light."

"Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Measured voltage to drain solenoid and found when getting voltage solenoid will not change to drain position. Found solenoid visually failed (see SD-pic). Found part was just installed and will need to returned to manufacturer as DOA. Removed solenoid and installed new. Tested operation. All tested good, no water leaks detected."

Arrived on job for complaints of icemaker slow and refrigerator warm. Found the cover in refrigerator frozen. Customer will get it defrosted so we can determine what failed. ; ordrng 1 W10633627 (motor-evap) and 1 W11457241 (PAN) and 1 WPW10389152 (support)

Arrived on site for ice machine not making ice . Unit is making ice but sheet are very thin . Unit seems to be cycling too fast .Ordering recirculating pump. Call to set return.; ordrng 1 W11542867 (Rec pump)

Arrived onsite for previously diagnosed parts. Replaced fan and wired in tested. Found unit now operating as designed l let customer know to allow 48 hours for cool.Job Completed.

Arrived onsite for refrigerator not dispensing water. Upon inspection I found the unit dispensing water as designed. I could not recreate a issue today but I replaced the filter housing as a precaution to the intermittent issues experienced. No leaks detected during time of service. Job complete.

Arrived on site for sealed system repair. I replaced the compressor with new. I pulled a vacuum and found the UV dryer restricted. I replaced the uv dryer. I pulled a vacuum and found it holding. I out a measured charge of 4.3 oz of r134 into the system I found the pressures holding and the unit starting to cool. Job complete.

Arrived on site for refrigerator right RC door not staying opened and door handle falling off of deli door. Inspected unit and work area. Found Samsung spacer on bottom of RC door. Removed spacer and leveled unit. Found mounting screw for handle loose. Tight mounting screw and reinstalled door handle. Tested door operation and found working as designed.

Arrived onsite for unit not dispensing water or ice. Unit is making ice fine. Found that the lock was activated on the UI panel. Unlocked the panel for the dispenser to work. Tested unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site to replace failed sump assembly, after replacing, unit tested good. No leaks."

Arrived on site to test unit for unit starting found bad control board replaced board test unit and unit test good job complete.

Arrived on site for dishwasher not draining. Inspected unit and work area. Found extensive extension drain line. Recommend to replace after market drain line with shorter hose. Performed diagnostics mode and verified fault code. Ran automatic test cycle and found it completed. Gained access to drain pump. Inspected impeller and housing. Installed new drain pump and tested operation. Found error for fan/ wax motor. Called Whirlpool tech support and spoke with Andrew and he stated that fan motor will need to be replaced. (SR7731054741). Found no eta on part. Office to schedule return when ETA is available.; ordrng 1 W11414073 (VENT)

"Arrived on job for complaints of noise from fron left burner. Watch video but unable to duplicate. In video the flames don?t appear to change but noise level of burner gets loud. Spoke with SW and we are changing holder, cap and head. ; ordrng 1 W10674920 (holder-orf) and 1 W10831828 (cap-burner) and 1 WP8286815 (burnr-head)"

"Arrived on site to inspect unit for not making ice, upon inspection found the unit not filling ice tray, quoted customer to replaced valve and customer accepted. Replaced valve and all functions returned. Complete"

"Arrived on site for CSI-hood-noisy in operation. Found fan motor wasnt mounted tight enough causing fan blade to spin unevenly in highest speed. Fan didnt make any noise when in the on and medium spin selection, just high. Tightened all four fan motor screws and remounted fan blade with cotter pin. Ran fan for ten minutes and noise is gone. Job completed.

Arrived onsite to replace previously diagnosed parts via tech line. Installed pads but was not successful. Called tech line. Tech line recommended replacing Door switch with extended switch W10444115. If not successful recommend replacing freezer door. SR#7730959927 . Ordering door switch for fix. Office to reschedule.; ordrng 1 W10444115 (switch -ext) and 1 W11396033 (SWITCH ) and 1 WPW10444115 (switch EXT)

"Arrived onsite for leaking. Tested the unit. Found a little bit of leaking from the front. Found that the tube from the dispenser to the tub was sliding off causing a small leak, but tenant said it was a bigger amount of water. Upon further investigation. Found that the drain tube was stuck down the standing pipe much further than 6in. Re set the drain tube 6in. Tested the unit again in a quick wash and no leaks at this time. Job complete"

"Arrived on site to inspect unit for leaking, upon inspection found the unit was extremely dented in back area, took pictures and spoke with Techline Sr # 7731054487 with Chris. ordering tub and autho. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W11120458 (TUB)"

Arrived onsite for unit not dispensing water. Tested unit. Unit would not dispense water. Took out the water filter and water was working as normal. Went ahead and replaced filter housing. Tested unit. Unit tested good. No leaks at this time.

"Arrived on site to install previously ordered glass door, screws and nameplate. After replacing the above listed parts, the unit is now functioning as designed to customers satisfaction. JOB COMPLETE"

"Arrived on site for a refrigerator frosting over. Upon arrival the customer stated that the unit was frosting up by the deli drawer. They also stated the ice production has lowered, and it all began around the ice storm rolling outages. I took temps and found the FC at 7?F and the RC at 51?F. I did find the IM had produced a whole bucket of ice. I put the unit into diagnostics mode and found all airflow components working as designed. I also ran a short defrost and found it running as designed. Upon further inspection I found the evap cover bowed badly, indicating it needs to be replaced per service pointer W11092686. Also per the service pointer I changed the defrost cycle to the auto 8 hour. I then gained access to the control and ohmd out the thermistors. The RC thermistor read 4.52k ohms, the FC thermistor read 5.03k ohms, and the RC evap thermistor read 6.86k ohms. Both RC thermistors are reading good, but the FC thermistor is way out of range. The FC thermistor is reading roughly 45-50?F when it was at 7?F. Technically the unit should be over cooling the FC due to this, therefore it indicates a bad control as well. We will need to replace the drain pan, the control, and the FC thermistor to complete the repair.Ordering parts and office will need to reschedule.; ordrng 1 W11457241 (Drip Pan) and 1 W10316760 (Thermistor Kit)"

Arrived on job for complaints of no water. Found loose connection at valve. Reconnected power and test. Water flowing properly now.

Arrived on job for complaints of not cooling. 1 amp running. Compressor and fan running. No temperature change on hi side line; ordrng 1 WR86X25269 (DRYER ) and 1 WR87X10076 (comp repl kit)

Arrived on site for unit sparking periodically. Found switches failing . Replaced all 4 switches on valves . Tested unit all checks normal. No gas leaks detected at time of service.

"Arrived on site and inspected side by side refrigerator cooling issues.Customer advised the cooling issues no longer existed, but her led lights were not working in both compartments.I took temperatures in both compartments and got 0 and 39 in the respected compartments.Removed and replaced the freezer and refrigerator LED lights.Customer satisfied.JOB COMPLETE"

Arrived onsite and found report of unit occasionally dripping out of door boot and dispenser on large loads. Advised on keeping door boot clear of hair and debris and leveled the face of the washer to counter floor slant to prevent water from running out of dispenser on heavy fills

Arrived on site to diagnose a dryer that is not closing properly. Found latch assemblys worn out and replaced them. All is working properly at this time.

Arrived on site for fridge not making ice . Found wire harness in door has broken wires . Ordering freezer door . No water leaks detected at time of service. Call to set return; ordrng 1 W11037733 (FZ door ss)

Arrived on site to diagnose a refrigerator that is not closing properly. Found loose bolt on hinge cam. Tightened bolt properly and all is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect unit for a broken door, upon inspection found the units door was demolished, will need to order new parts. Office to reschedule ; ordrng 4 3196183 (screw)s and 4 7101P635-60 (screw)s and 4 W10284285 (brkt-glass)s and 1 W10687814 (brkt-glass) and 1 W10687815 (brkt-glass) and 1 W10709147 (frame-glas) and 4 W11249635 (SCREW)s and 1 W11383648 (DOOR )"

Arrived on site for freezer drain not draining and over flowing and freezing on liner floor . Cleared drain tube and steamed out drain hole . Took some water and poured down drain . All drained properly . Didnt find any issues with defrost . No other leaks detected at time of service.

"Arrived on site for DRYER IS TAKING 2 OR MORE CYCLES TO DRY--THERE IS HEAT AND IT DOES DRY THE CLOTHES--CUSTOMER SAYS. Tested voltage and getting 240 at wall and control. Ran temps and dryer is heating, but taking too long to reach high temp. Used vent tester and vents arent clogged. Removed a small amount of lint from vent hose. Tested cut off and wasnt in proper range. Removed cut off and installed new cut off. Tested new cut off and it was well in range. Ran temps again and dryer is hitting high temps as designed, then cooling down to start high temps again as designed. Job completed."

"Arrived on site to test unit for rust. Stainless parts on console, outer door, vent and a few screws were rusted.

"Arrived on site for customer complaint of PO error code and when unit was running a loud noise coming from freezer.

Arrived onsite for washer showing drain pump error and wont drain. Upon inspection I found the unit would not engage drain in diagnostics. I lifted the unit and found the connector at the drain pump had a wire backed out of it and not making a connection I was able to make a good repair to the wire and reconnect the wires. I found F7E4 stored in the unit and when I was repairing the wire I noticed gearcase oils spread around the inner walls of the unit so I will need to order the Gearcase(W11423759) clutch(W10754448) slider(W10734521) rotor(W11260238) stator(W11195971) lower harness JIC( W11130936) for return visit. Office to R/S due to part availability. ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W11130936 (Lower harness)

"Arrived on site and inspected washer and found saved error code F0E7 load detected when running clean washer cycle, found rotor is loose and after tightening it ensured washer is operating properly by running all functions in manual diagnostics and automatic test cycle. Also Discussed proper loading and detergent usage. No further repair is needed at this time, job complete"

Arrived onsite and found unit completely defrosted. Found wiring to freezer defrost heater disconnected. Corrected wiring and reassembled. All checks good. Unit operating as designed.

Arrived on site to install previous diagnosed part. I gained a access to the rc evaporator. I cleared out the ice build up in the rc evaporator. I placed shims and used y steamer to reshape the drain pan. The drain pan is now draining properly.

(CS) Arrived on site for lower spray arm not working. Upon entering diagnostics found f4e3 error code. Ran test cycle and confirmed motor not functioning properly. Check power from control to motor. Will need office to reschedule due to not having soon enough availability for customer while on site.; ordrng 1 W11025157 (Sump assembly)

Arrived onsite to install previously diagnosed parts. I was not able to remove the rotor from the gearcase the rotor bolt will not budge and is stripping. I will need to order a stator and return to complete the repair. ; ordrng 1 W10915700 (Stator)

Arrived on site to test unit for unit taking to long to heat up and pop sounds. Found bad bake burner and igniter.

"Arrived on site and inspected refrigerator and found fresh food evaporator drain is blocked by ice. Used steamer to remove ice and it is now working properly. New drip tray may be needed to correct issue.

Arrived on site to test unit for unit leaking. Found tub gasket damaged letting unit leak. Replaced gasket Test unit and unit test good job complete.

Arrived on site for oven combo not working. Performed diagnostics mode and checked fault codes. Found no fault codes. Checked system info and verified correct model number. Performed component activation and found no response. Found oven light staying on and control not reading door switch. Performed factory reset and found once door is opened light will come on and not go off. Will need to return with wire harness oven door switch and main control. Called Whirlpool tech support and spoke with Kathy to document info. (SR7731037251). Office to schedule return. Please allow 2 hours for repair.; ordrng 1 OVENWIREHARNESS (WIRE HARNESS) and 1 W10883049 (DOOR LATCH) and 1 W11105016 (UI) and 1 W11261167 (APPLIANCE MANAGER )

Arrived onsite to apply grease to the water line connected for the door. Applied grease to the connector and the hoses. Tested the unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site to diagnose oven throwing an error for door latch. Found lower door motor was just grinding and making noise when youd try and cancel the error. Provided estimate for new latch. Customer approved. I replaced lower oven door motor / latch, and found the unit was still not functioning. Oven lights were staying on and would not shut off, and the unit had blinked and reset.

"Arrived On site and Inspected Washer and Found Gearcase is leaking oil, after replacing Gearcase wash basket will not drop into place. Sent one picture to PR. A new wash basket will need to be ordered and will bring back another gear case if needed.; ordrng 1 W10811960 (Basket) and 1 W11393685 (Gearcase)"

"Arrived on site for ref not dispensing ice. Found ice maker was turned off. Once switch was in on position the motor turned the ice mold tray. Diagnostics did not have a way to test the ice maker and call for water so I went to the valve at the wall and found the water was turned off. I turned the valve at the wall to the on position and could her the water rush into the water tube and into the fridge valve. Explained to the customer it may be a couple hours before the fridge starts producing ice, but that the water was shut off at the wall. He explained he had turned off the ice maker previously. Now that the water at the wall is on the ice maker will produce ice as designed. No leaks detected. Job completed."

Arrived onsite and replaced control. Unit is now heating properly. Advised customer on repair.

"Arrived on site for customer complaint of unit not drying properly, found unit worked great when vent hose was removed from unit, cycling temperatures at 200 degrees and 115 degrees. I showed customer the temperature readings, also showed her where the vent was visibly clogged at the roof. Instructed customer to have vent cleaned

Arrived onsite for refrigerator fc filling with ice on base and flooding onto floor. Upon arrival found unit drain tub clogged. Cleared and cleaned condenser coils.