Near Kyle, TX 78640
Leonardo
Job Details:
06/24/2020
DISHWASHER AMANA ADB1400AGB1
Arrived on site to test unit for unit leaking. Could not find unit leaking. Customer advised me the unit leaks even when not in used. Checked water line at fill valve and no water leak. Found some water coming from under wood under the sink. Showed customer and pulled unit out and did not see any water leak coming from dishwasher.
Near Austin, TX 78701
Jacob
Job Details:
06/24/2020
DRYER WHIRLPOOL WED560LHW0
Arrived onsite for unit making a loud noise. Tested unit. Found that unit was being really loud. Unit double stacked. Need to request 2 man. Rescheduled with customer in apartment.; ordrng 1 REQUEST (2MAN )
Near Austin, TX 78746
Kevin
Job Details:
06/24/2020
WASHER WHIRLPOOL WTW7000DW4
"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic cycle and did not see any issues. Apartment resident supplied a load of items to test operation. With loading of items done properly washer noise is as expected. No further repair is required at this time.
Near Georgetown, TX 78626
Lou
Job Details:
06/24/2020
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived on site to inspect dishwasher door sagging. Upon further inspection, customer advised that they had tripped and fell on the dishwasher door while it was open and since the door is hard to close. I tested the door and found it giving resistance when closing. Using my level, I found that the bottom of the outer door panel was slightly bent. I closed the door and found that the door isn’t closing all the way putting stress on the door latch. I went to test the unit and got no response from the console. I tested voltage to the unit and got 123V at the junction box and main control. Due to the door issues, I am ordering the outer door panel, inner door panel, main control, console, and 2 springs and a CNOTE-LSO PER CUSTOMER REQUEST. I will return with all prescreened parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10919271 (door-inner) and 1 W11120155 (control-elect) and 1 W11165143 (panel) and 1 W
Near Bastrop, TX 78602
Andy
Job Details:
06/24/2020
OVEN WHIRLPOOL WFG320M0BS2
Arrived on site for range oven not heating. Tested and inspected unit and found failed control. Removed failed part and replaced with new for testing. New control is dead on arrival.
Near Austin, TX 78750
David S
Job Details:
06/24/2020
COOKTOP KITCHENAID KICU509XSS
"Arrived on site for cooktop showing error F47. I inspected the unit and work area. I gained access to the cook time controls. I found the fuse for the right 2 burners is broken. I inspected the boards and found no other damage. I will need to order the fuse WPW10328492 to repair the unit. Customer stated they are going to get the fuse on there own, but would like us to come install it.; ordrng 1 W10857232 (module) and 1 WPW10328492 (fuse-thrml)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for refrigerator leaking water. Customer stated that unit was frosted up in back of RC and leaking water. Performed diagnostics mode and tested RC thermistor. Tested all other operations. Inspected RC evaporator, found thermistor corroded and drain pan warped. Will need to replace evaporator fan motor with harness and evaporator drain pan. ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W11087438 (EVAP FAN ASSEMBLY ) and 1 W11457241 (DRAIN PAN 25.14)"
Near New Braunfels, TX 78132
Noah D
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site to inspect dishwasher for not closing, after inspection and adjust,Meg of latch the dishwasher closed perfectly and started cycles. Complete"
Near Cedar Park, TX 78613
David S
Job Details:
06/24/2020
REFRIGERATOR KENMORE WRX988SIBM01
Arrived on site for fridge not making ice. I inspected the unit and work area. The customer stated the ice cream is soft in the freezer. I inspected the evaporator and found it covered in ice. I tested both evap fans and found them both working. I put the unit into test 38 and found the evap heater coming on. I spoke with customer about need the UI control and a new thermistor for the fc evap. I spoke with customer about defrosting the unit and putting towels around all 4 sides to prevent any water damage. ; ordrng 1 W10316760 (thermistor) and 1 W10789393 (cntrl-elec)
Near Temple, TX 76502
Al
Job Details:
06/24/2020
OVEN WHIRLPOOL RBD245PDT11
Arrived to inspect 18 year old wall oven hat continuously beeps.Confirmed the complaint and disabled the tones.Job complete
Near Temple, TX 76502
Al
Job Details:
06/24/2020
FREEZER WHIRLPOOL WRS315SDHZ
"Arrived to inspect new side by side refrigerator not cooling.Disassembled and found a small frost pattern on the evaporator, but no frost pattern on the evaporator.
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
"Arrived on site for refrigerator FC LED not working. Inspected unit and work area. Found top of RC and freezer LEDs not working. Performed diagnostics mode and tested door switches. Gained access to freezer light and tested. Found failed FC LED. Replaced LED and tested. Found all tested good, no water leaks detected."
Near Leander, TX 78641
David Z
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
"Arrived on site to diagnose icemaker with low ice production. Customer informed me he has had the issue prior and unit was fine for about a year. Called tech line and spoke with Cathy on next steps due to issue being ongoing. Tested all thermistors and door switches, all checked good. Ran harvest test and unit dropped ice as well. Per tech line advised customer to run cube counts for several hours and see how much is produced. No part replacement recommended at this time since all parts are testing good, and tech line wants cube count data. Tech line had me set temperatures to recommended as well to increase count accuracy. No repair made at this time. No SR could be given due to systems being down to document. Advised customer to follow up with data if production doesn’t increase. Call complete at this time."
Near Manor, TX 78653
Andy
Job Details:
06/24/2020
RANGE WHIRLPOOL WFE535S0JV0
Arrived on site for range with dent on drawer panel. Inspected unit and found damage to drawer panel. Went to remove and replace with new and found new panel is incorrect color. Ordering correct panel. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11159498 (panel-drwr)
Near Leander, TX 78641
David Z
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site to diagnose dishwasher that was not cleaning dishes. Performed diagnosis on unit. Found code present for F3E3, Owi failed calibration. Found water in unit when arrived as well. Through test cycle unit seemed to run pumps correctly. Replaced OWI. Retested, and unit is not filling with water. Power cycled unit and retested. Could feel valve humming like it’s trying to run water, but did not allow any in. Ordering fill valve and returning with control. ; ordrng 1 W10327250 (fill valve assy)"
Near Austin, TX 78745
Leonardo
Job Details:
06/24/2020
MICROWAVE WHIRLPOOL WMH31017HS3
Arrived on site to test unit for noise after using microwave. Found noise being flap coming back down after fan turns off. Advised customer about flap job complete.
Near Georgetown, TX 78628
Lou
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDF130PAHS1
"Arrived on site or inspect dishwasher door issues. Upon further inspection, I found a scuff mark on the outer door panel and the customer had a panel that was sent directly to them. I removed and replaced the panel and tested. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
06/24/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site for object that had melted in oven. Inspected unit in work area. Customer had to be a Ziploc bag with objects in it melted in bottom of liner. Found part of the object was a metal magnet and yellow plastic( see SD-pic). Found glass light cover missing and no damages or sign of melting around light. Performed diagnostics mode and no error codes. Tested unit and found all working. Replaced lens assembly. Tested light operation and all tested good.
Near Austin, TX 78728
Kayman
Job Details:
06/24/2020
RANGE WHIRLPOOL WGE745C0FS01
Arrived onsite for oven needing calibration. I tested the temps in the upper oven and got a +3 degree difference. When I tested the bottom I got a 45 degree difference. I reset the control and retested temps I got a - 14 degree difference. I calibrated the oven to +15 degree difference. Making it 1 degree over displayed temp. Job complete
Near Georgetown, TX 78633
Lou
Job Details:
06/24/2020
DISHWASHER KITCHENAID KDTE104ESS1
"Arrived on site to inspect dishwasher with no water. Upon further inspection, I placed the unit in diagnostics showing error code F6E3-too many suds. Cleared the code and continued with testing. Unit operated as designed with no error codes at the end of service. About halfway through diagnostics, I opened the door and found a large amount of suds in the tub. I checked the float for any debris under it and it was clear. I found some debris at the top of the drain filter that could’ve possibly been stuck under the float. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Waco, TX 76705
Jonathan M
Job Details:
06/24/2020
RANGE WHIRLPOOL WFE505W0JV0
Arrived on site for range that has warped drawer. Inspected unit and work area. Remove drawer and found it warped. Replaced drawer and unit is working as designed. Call complete. I don’t think I have one to be honest with you but I’ll have to do is get him to pull it out set an alarm at a lower the front side OK
Near Temple, TX 76504
Jonathan M
Job Details:
06/24/2020
WASHER MAYTAG MAV7650AWW
Arrived on site for washer that was leaking from around the valve. Inspected unit and work area. Customer advised they had just replaced their hoses and water was leaking from the valves after replacing the hoses. Checked connections and tested waterlines. Water was spraying out from the backs of the hose connections. Tried to add Teton tape and tighten the hoses down all the way and still was having an issue with it spraying out the back. Advised customer that the hoses were the problem because it wasn’t leaking out of the sides of the connectors but out of the back due to jiggling hoses lines. Customer will buy new hoses and call back if further problems persist.
Near Bastrop, TX 78602
Scott
Job Details:
06/24/2020
FREEZER GE HHM7SMAWW
"Arrived on site for freezer not running . Unit is getting power .
Near Austin, TX 78749
Kevin
Job Details:
06/24/2020
OVEN JENN-AIR JJW3830IL00
"Arrived on site and inspected oven and found scrape marks where upper oven top fan is making contact with panel behind it. Adjusted fan blades forward to provide more space and noise has stopped, job complete."
Near Austin, TX 78759
Kayman
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KRFF507HPS01
Arrived onsite to install previously diagnosed parts. Installed the drip tray no dents. Job complete.
Near Austin, TX 78724
Eman J.
Job Details:
06/24/2020
WASHER MAYTAG MVWC565FW2
Arrived onsite for washer leaking. Tested system. Found no leaks present. Everything works as designed. No water leaks at time of service. Job complete.
Near Driftwood, TX 78619
Robert
Job Details:
06/24/2020
DISHWASHER KITCHENAID KDTE104DSS0
Arrived on job for complaints of leaks. Found the sump cause of leak will need to replace sump. ordered sump. ; ordrng 1 WPW10605057 (pump and motor assy)
Near Spicewood, TX 78669
Robert
Job Details:
06/24/2020
OVEN WHIRLPOOL WOS51EC7HS00
Arrived on job for complaints of no sound. Enter preferences setting and test at maximum setting. No sound. Replaced console and now sound working.
Near Pflugerville, TX 78660
Cliff
Job Details:
06/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
Arrived on site to diagnose a microwave oven combination that has a display freezing up intermittently. Unit will need control panel replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 1 W11297728 (PANEL)
Near Elm Mott, TX 76640
Jonathan M
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL MRT118FFFH04
Arrived onsite for refrigerator that had a drawer falling. Inspected unit and work area. Found one of the tracks clips not clipped on the backside causing the drawer to fall when the drawer was pulled out. Reset clips and unit works as designed.
Near Austin, TX 78735
Leonardo
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL KUDE70FXSS5
Arrived on site to test unit for panel not working. Test unit and found bad console. Ordering new console WPW10481144. ; ordrng 1 WPW10481144 (CONSOLE STAINLESS)
Near Leander, TX 78641
David Z
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site for refrigerator that was not dispensing ice, and was overcooling in the RC. Performed diagnostic on unit. Found the ice bucket was almost frozen in and difficult to remove. Was able to finally remove ice bucket and found it completely overfilled. Found bale arm was not locking in and broken inside the icemaker, so IM thought it was empty. Replaced icemaker. Retested and it is now working as designed. At time of arrival found that RC was at 28 degrees, but items were not frozen over. Found average temperature fluctuating at times on customer, resulting in lost cooling. Replaced UI to resolve since UI is the brain in this unit. All is now working as designed. Advised customer to follow up when and if unit loses cooling again. Call complete."
Near , TX 78642
Jonathan S
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
"Arrived on site for refrigerator ice maker over filling. Performed diagnostics and harvest ice maker cycle. Found ice maker leaning forward and over filling in front. Found heater not activated on ice maker. Removed failed ice maker and installed new. Cycled ice maker and monitored. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Cliff
Job Details:
06/24/2020
WASHER WHIRLPOOL WFW3090JW
Arrived on site to diagnose a washer that is not responding to controls. Found unit in demo mode. Removed unit from demo mode and found all is now working properly. No leaks were found at time of service.
Near Austin, TX 78723
Eman J.
Job Details:
06/24/2020
RANGE JENN-AIR JDRP536HL00
Arrived onsite for range not heating. Tested system. Found tempt of range within tolerance. Instructed customer on how to better use appliance.
Near Briarcliff, TX 78669
Brandon
Job Details:
06/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ5
"Arrived on site for customer complaint of unit working only sometimes, found control board relays clicking, but not turning on. I replaced control, unit was still intermittent. Ordering the interlocks and ac filter board. ; ordrng 1 CNOTE (A/C FILTER BOARD ) and 1 CNOTE (PARTS RESEARCH AC FILTER BOARD) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11433682 (INTERLOCK) and 1 W11433683 (INTERLOCK)"
Near Austin, TX 78759
Kayman
Job Details:
06/24/2020
DISHWASHER KITCHENAID KDFE104HPS0
Arrived onsite for dishwasher with long cycle time. Upon inspection I found a fruit sticker stuck to the OWI. I removed the sticker and put the unit into diagnostics. No error codes were shown. I ran diagnostics and unit completed cycles normally and heated with an amp draw of 7.5 on the heater. I believe the sticker had obstructed the functions of the OWI. And putting into diagnostics reset the sensor. Unit is functioning as designed and no leaks detected during time of service. Job complete.
Near Georgetown, TX 78633
Lou
Job Details:
06/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
"Arrived on site to inspect wall microwave/oven combo microwave not working. Upon further inspection, I attempted to test the microwave and it failed. I found the interior light does not come on. I pulled t(e unit form the wall and disassembled the top/side panels and tested components. All components tested are good. Placed in diagnostics and checked error codes ad it show F6E0-lost communication. Due to the unit being manufactured before software update in 12/19 and the unit has never been connected to WiFi, the software was never updated. I contacted techline and spoke to Adrian and advised of my findings and previous repairs. I cycled power to the unit and retested the microwave and it operated as designed. Adrian recommended replacing the main ACU ad provided file #7728154030. He also recommended that the customer connect to WiFi for future updates. I am ordering the main control and scheduled return service . ; ordrng 1 W11261167 (cntrl-elec)"
Near Austin, TX 78730
Wesley
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KBRC36FMS00
Arrived onsite for report of icemaker overproducing. Replaced icemaker. Unit is now operating as designed. Advised customer on repair.
Near Hutto, TX 78634
Andy
Job Details:
06/24/2020
RANGE WHIRLPOOL WFE525S0JS0
Arrived on site to install previously diagnosed panel. Removed damaged part and replaced with new. Customer inspected and approved. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Richard
Job Details:
06/24/2020
RANGE WHIRLPOOL WEE730H0DS0
Arrived onsite for the range with error code F8E0. Ran diagnostics and found error code F8E0 for the cooling fan speed too slow. During testing found that the blower fan is no good. Replaced cooling fan and tested good. Complete
Near New Braunfels, TX 78130
Noah D
Job Details:
06/24/2020
RANGE WHIRLPOOL WFC150M0EB3
"Arrived on site to inspect oven for not illuminating light, replaced socket and tested. Light returned. Complete"
Near Austin, TX 78757
Wesley
Job Details:
06/24/2020
OVEN WHIRLPOOL MGR6600FZ1
Arrived onsite and found all test functions operating as designed but right side hinge is needed for door to operate properly. Returning with control as light is not turning off except in test mode. ; ordrng 1 WP9757262 (swtch-lite) and 1 WPW10299224 (hinge-door)
Near Cedar Park, TX 78613
David S
Job Details:
06/24/2020
WASHER KITCHENAID KDTM354DSS5
Arrived on site for dishwasher not cleaning dishes. I inspected the unit and work area. I put the unit through a test cycle. The unit filled and heated. I could heat the pump motor trying to run. I tested the motor and found it to have failed. I will need to order the pump and motor assembly W10805015 and CNOTE authorization to complete the repair. ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10805015 (pump&motor)
Near Harker Heights, TX 76548
Al
Job Details:
06/24/2020
DRYER WHIRLPOOL WED8000DW4
Arrived to inspect dryer panel cracked.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78732
Brandon
Job Details:
06/24/2020
DRYER MAYTAG PYET244AYW
"Arrived on site for customer complaint of unit making thumping noise, found closer wheel cracked, belt splitting, and idler worn out
Near Harker Heights, TX 76548
Al
Job Details:
06/24/2020
RANGE GE 790.944637
Arrived to inspect back left burner not working.Tested all burners and all checked good.Job complete
Near Harker Heights, TX 76548
Al
Job Details:
06/24/2020
MICROWAVE GE JVM1870SF02
Arrived to inspect microwave not starting.Confirmed the complaint and removed and replaced the top and middle switches Reassembled and unit passed the 2 minute water cup test and turn table motor works now.Job complete
Near Austin, TX 78749
Kevin
Job Details:
06/24/2020
WASHER WHIRLPOOL WET4027HW0
"Arrived on site and inspected washer dryer combo and found Lid switch fault, oversuds, and apartment resident has video of washer making a noise. Without lid latch operating could not set it into a agitation or spin, Will need to bring back to technicians and set call for two hours dryer has to be removed from the washer completely to access lid latch.; ordrng 1 W10890624 (motor-drve) and 1 WPW10006384 (drive belt)"
Near Austin, TX 78739
Luis
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KRFC704FPS00
"Arrived on site to install part previously diagnosed. Removed ice bin and defective icemaker installed a new icemaker and bin,ran diagnostics icemaker passed ran fill test passed no water leaking installed a new bin.
Near Hutto, TX 78634
Andy
Job Details:
06/24/2020
DRYER MAYTAG MGD8630HC0
Arrived on site for dryer making noise. Tested and inspected unit and found failed drum rubbing on side of unit (See SD-QuickPic) ordering needed part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10541657 (drum)
Near New Braunfels, TX 78132
Richard
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KRFC704FSS00
Arrived onsite for the refrigerator ice maker not working. Replaced ice maker and ran diagnostics and all functions tested good and filled with water. Complete.
Near Hutto, TX 78634
Andy
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5
Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Burnet, TX 78611
James
Job Details:
06/24/2020
WASHER WHIRLPOOL MTW6500TQ0
"Arrived on site and installed new bearing kit, pump and drain hose. Tested operation and found unit working properly and no leaks after repair. Job complete"
Near Austin, TX 78753
Eman J.
Job Details:
06/24/2020
RANGE WHIRLPOOL WFG505M0BS
Arrived onsite for range feet being bent. Tested system. Found feet bent. Ordering foot level W10819918 ; ordrng 2 W10819918 (foot-level)s
Near New Braunfels, TX 78132
Noah D
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL MFI2569YEM2
Arrived on site to install new tube to replaced duck bill. Installed tubing and found no issues. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL KDTE234GWH
"Arrived on site to inspect dishwasher for not drying, found no heat to element during testing, replaced control and found the heat returned. Job complete"
Near Hutto, TX 78634
Andy
Job Details:
06/24/2020
WASHER WHIRLPOOL MVW6230HW0
"Arrived on site for washer F8-E3 error code. Checked error codes and did not find this error code, found long drain code and over suds code. Found customer using too much soap and drain hose improperly installed (See SD-QuickPic) instructed customer on use and care and practice for best performance. No water leaks present at time of service."
Near Leander, TX 78641
David Z
Job Details:
06/24/2020
COOKTOP KITCHENAID KCGS556ESS02
"Arrived on site to diagnose a range with knobs and bezels that were looking melted. On arrival examined all knobs and bezels and found that the chrome had peeled on 4 out of 5 knobs, and associated bezels. Replaced all but center knob. All is now working as designed. Call complete."
Near Pflugerville, TX 78660
David S
Job Details:
06/24/2020
WASHER WHIRLPOOL MHW5630HW0
"Arrived on site for washer leaking and making a squeaking noise.i installed a vent couple. I gained access to the rotor stator and attempted to remove the rotor. The rotor bolt is seized onto the unit and won’t come out. I will have to order the tub W11287253, rotor W11314361, rotor bolt W11314657, 8 stator screws W11314661. To complete the repair. I am also returning with the stator also. Office to reschedule the tub is showing to be an expert.; ordrng 1 W11287253 (TUB) and 1 W11314361 (rotor) and 1 W11314657 (screw) and 8 W11314661 (screw)s"
Near Nolanville, TX 76559
Al
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDT710PAYM3
Arrived to install previously ordered part.Removed and replaced the heater assembly.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Bastrop, TX 78602
Andy
Job Details:
06/24/2020
ICE MACHINE KITCHENAID KUIC15NLXS1
Arrived on site for ice machine still not making ice. Tested and inspected unit and found failed compressor. Found issues with cutting grid and found reservoir drain pump leaking. No water leaks present at time of service.
Near Austin, TX 78758
Wesley
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived onsite and found unit compressor running but no cool. Advised customer that sealed system compressor replacement will be necessary. Office to reschedule ; ordrng 1 2HOURS and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
Near Austin, TX 78731
Wesley
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Arrived onsite and repaired valve issue by replacing dual valve. unit is now operating as designed and not leaking. All checks good. Advised customer on repair.
Near Bastrop, TX 78602
Scott
Job Details:
06/24/2020
DISHWASHER MAYTAG MDB8959SKW0
Arrived on site for unit not draining ran diagnostics got vent and drain error code . Ording motor and vent and gasket . Call to set return .; ordrng 1 W11036161 (HOSE ) and 1 W11184028 (GASKET ) and 1 W11412663 (DRAIN MOTOR ) and 1 W11414944 (HOSE ) and 1 W11416460 (VENT )
Near New Braunfels, TX 78132
Noah D
Job Details:
06/24/2020
RANGE WHIRLPOOL WFE550S0HZ1
"Arrived on site to inspect oven for not operating, checked terminal for burnt wires and found wires cut and burnt, reinstalled terminal block and repaired wires. Tested heat on all parts. No problems found. Complete"
Near Spicewood, TX 78669
Brandon
Job Details:
06/24/2020
WASHER GE WBVH5200J3WW
"Arrived on site to replace thermistor wire harness under recall from GE, I replaced harness, tested good."
Near Austin, TX 78702
Jacob
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived onsite for unit. Not freezing. Tested unit. Found that coolant has leaked from around the compressor, causing the evaporator to not form an even frost pattern. Submitted sealed system check list.
Near Austin, TX 78750
David S
Job Details:
06/24/2020
DRYER WHIRLPOOL MEDX655DW1
"Arrived on sit for dryer making a noise. I inspected the unit and work area. I found a screw between the drum bearing and the felt. I removed the screw. I also found the guide wheels making a noise. I replaced the belt, pulley, and both guide wheels. I tested the unit and it operated as designed. Job complete."
Near Bastrop, TX 78602
Scott
Job Details:
06/24/2020
DRYER WHIRLPOOL WED8540FW1
"Arrived on site for dead dryer . Check voltage ,thermostat heater and fuse all checked good . Found burn marks on control. Call to set return ; ordrng 1 W10875487 (cntrl-elec) and 1 W11109850 (panel-cntl)"
Near Seguin, TX 78155
Richard
Job Details:
06/24/2020
DRYER AMANA NED4655EW1
Arrived onsite for the dryer drum making a noise. Installed new drum and tested dryer. Found that the new drum is out of round reordered drum and office to schedule.; ordrng 1 W10899578 (drum)
Near Austin, TX 78748
Luis
Job Details:
06/24/2020
REFRIGERATOR LG LFXC24726S/02
"Arrived on site for a defective compressor. Replaced compressor and drier, installed updated software with jig,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78748
Robert
Job Details:
06/24/2020
DISHWASHER WHIRLPOOL WDT790SAYM3
Arrived on job to replace sump and spray arm. After replacement test operation. No leaks detected at time of service
Near Georgetown, TX 78633
Lou
Job Details:
06/24/2020
DISHWASHER KITCHENAID KDPM354GPS0
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F2E1 and F5E2. Cleared the codes and continued with testing. The console failed to respond as I pressed start several times, but was able to finally get it to begin testing. I placed my multimeter on the black wire at the junction box to test amp draw from each component. I found that the element is showing 7-9amps during the wash cycle and dry cycle of testing and is operating as designed. I opened the unit door halfway through testing and found a large amount of suds in the tub. I cleared the suds and advised the customer that due to too many suds, the unit may not heat as well as it should. Customer advised that they accidentally got Palmolive dish soap on some the dishes and didn’t get it completely rinse off before putting them into the unit and that’s what probably caused those suds. Due to the stuck key error code, I
Near Spicewood, TX 78669
Brandon
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL Wrx988sibm01
"Arrived on site for customer complaint of unit not cooling properly, found freezer cooling at 1 degrees, and fresh food was at 36, unit tested good at time of service. Customer had another company out and they added refrigerant and sealer to the system without changing out sealed system components. If problem continues, will need to send out sealed system tech and components of sealed system."
Near Austin, TX 78738
Luis
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KSSC42FTS03
"Arrived on site for refrigerant leak. Removed evaporator verified leak due to heater touching evaporator loop and causing it to pierce evaporator,installed a new evaporator,adjusted heater to prevent heater from touching evaporator,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked evaporator frost forming on evaporator,checked both compartments found leaks no dye found
Near Georgetown, TX 78628
Cliff
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived on site to diagnose a refrigerator with a dispenser bucket that will not fit in ice section. Found ice buildup around dispenser motor and in bottom of ice bucket. Removed all ice and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Lou
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KRFC302ESS02
"Arrived on site to install previously diagnosed and ordered part. Due to the upper flap on the right RC door gasket being torn, I removed and replaced the gasket and tested the door. Door is sealing properly. I recommended to the customer to leave the right door closed for a few hours to allow the gasket to mo,d to the chassis/door. No water leaks observed during service, job completed."
Near West, TX 76691
Jonathan M
Job Details:
06/24/2020
WASHER WHIRLPOOL WTW5000DW1
and washer that’s not spinning the basket. Inspected unit and work area. Placed an in-service diagnostics and found an F0E5 (off balance load) error code. Ran unit through an auto test and found the spin cycle sounding like the agitation. Tested voltage going to the actuator and found proper voltage so I replaced the actuator. Tested unit again and this time it sounded like something weird was going on and was running. Removed strike from door and placed it in latch. Ran a manual test on low speed spin and found the agitator spinning and the basket skipping on the agitator. Tried to remove the agitator and could not remove even with the top off and pulling up on the basket. Will need to order outer tub, inner basket, and gearcase for repair. Ordering additional parts in case we are unable to retrieve them from the old unit. ; ordrng 1 CNOTE (2 MAN) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10752719 (b
Near Manor, TX 78653
Andy
Job Details:
06/24/2020
MICROWAVE WHIRLPOOL WMH75021HZ2
Arrived on site for microwave making noise. Tested and inspected unit and found failed damper. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78747
Kevin
Job Details:
06/24/2020
WASHER ROPER RTW4516FW2
"Arrived on site and inspected washing machine and found drain hose clamp was not properly attached and drain hose was leaking after correcting filled washer with hot and cold through manual while running drain pump and there was no leaking. Although floor is laminate, subfloor may have been effected by water, Job complete"
Near Lakeway, TX 78734
Luis
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KFIS20XVMS00
Arrived on site for freezing in fresh food. Replaced ice chute seal assembly.
Near Leander, TX 78641
Paul
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
(Tg) Arrived on site for refrigerator leaking. Found drain line clogged. The ice bin was full of ice upon arrival. Cleared out drain line and and made sure rest of unit was working. There were no water leaks present during repair. Drain line and rest of unit working as designed. Call complete.
Near Austin, TX 78747
Leonardo
Job Details:
06/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ5
Arrived on site to test unit for fan making loud noise. Test unit and found screw in fan blower. Removed screw test unit and unit test good job complete. No more loud noise.
Near Bastrop, TX 78602
Scott
Job Details:
06/24/2020
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived on site for vent running for really long time after done cooking . Customer say it will run sometimes for 30 mins after cooking on the range . Did tell customer that a safety feature of MW. Did run ohm check and found 9.2 ohms . Replaced sensor to be on safe side . No other issues at time of service. Job complete .
Near Liberty Hill, TX 78642
James
Job Details:
06/24/2020
OVEN WHIRLPOOL WOD77EC0HS01
Arrived on site and tested operation. Found F6E0 error. Ran tests per tech sheet and found control good and console has failed. Unit will need new console to repair. ; ordrng 1 W11428578 (CONSOLE)
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIDM03
"Arrived on site for refrigerator doors being unleveled and mullion not connecting to diverter block. Inspected unit and work area. Found floor unleveled in back right corner. Found unit will need whirlpool spacer. Added whirlpool spacer to back right. Installed unit and lowed leveling feet. Tested door operation and dispenser. All tested good, no water leaks detected.
Near Spicewood, TX 78669
Brandon
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KBFC42FTS08
"Arrived on site for customer complaint of a leak, found leak coming from water tube from valve to housing. I replaced tube, unit tested good.
Near Austin, TX 78749
Kevin
Job Details:
06/24/2020
DRYER WHIRLPOOL WED5620HW0
"Arrived on site and disassembled dryer and reset all connections and dryer is heating properly, job complete"
Near New Braunfels, TX 78130
Richard
Job Details:
06/24/2020
RANGE WHIRLPOOL AGR5330BAB
Arrived onsite for the oven range out of level. Adjusted the two front and feet and leveled the range and all functions tested good. Complete
Near Georgetown, TX 78628
Paul
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Arrived onsite for the bottom ice maker leaking water and not making ice. I found the ice bucket with a solid block of ice in it. I found the fill tube not in the ice maker funnel. I corrected the position of the fill tube and tested the ice maker. The unit is working as designed. No water leaks were present at the time of service. Call complete.
Near Kyle, TX 78640
Leonardo
Job Details:
06/24/2020
COMPACTOR KITCHENAID KTTS505ESS0
Arrived on site to test unit for unit not stopping when it gets up. Found bad switch ordering new switch WP777811.; ordrng 1 WP777811 (SWITCH)
Near New Braunfels, TX 78132
Noah D
Job Details:
06/24/2020
MICROWAVE JENN-AIR JMDFS24GS01
"Arrived on site to inspect microwave for not heating after first heating, replaced sensors and thermal cutoff.,.tested and found the heat has returned. Job complete"
Near Austin, TX 78746
Luis
Job Details:
06/24/2020
REFRIGERATOR GE PYE22KSKFSS
"Arrived on site for no cool in upper portion of fresh food compartment. Removed evaporator cover fan not powering on,attempted to rotate fan blade found blade not rotating correctly voltage to fan diagnosed unit will need a new fan assembly.; ordrng 1 WR60X26866 (FAN ASSEMBLY)"
Near Austin, TX 78731
Wesley
Job Details:
06/24/2020
REFRIGERATOR JENN-AIR JFC2290VEP5
Arrived onsite and performed replacement of both gaskets and delidrawer cover as well as broken left side cap. Repair performed properly. All operating as designed.
Near Waco, TX 76710
Jonathan M
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Arrived on site for refrigerator that won’t dispense water or ice. Inspected in and work area. Customer advised that they replace their filter and after that the water initially started working but then it stopped and they haven’t seen ice being made or water being dispensed from the dispenser. Remove filter and tested unit. Unit began to dispense water. Play filter back into the housing and unit still was able to dispense water. Jumped icemaker to ensure icemaker started filling and unit ran as designed. Advise customer that if water stopped again it would be caused due to the filter.
Near Austin, TX 78717
Kayman
Job Details:
06/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01
Arrived onsite for fridge frosting under the veggie section and water leaking from the filter housing. Upon inspection I found a small sheet of ice formed under the drain pan in the RC section and water seeping from the filter housing. I replaced the filter housing and no more leaks. I steamed out all the ice from the drain pan and unit is working as designed. Job complete.
Near Killeen, TX 76541
Al
Job Details:
06/24/2020
FREEZER WHIRLPOOL WZF34X18DW03
Arrived to inspect freezer not cooling.Confirmed the complaint and found the control box was dead.Removed and replaced it.Reassembled and unit began cooling.Customer told to wait approximately 24 hours for the freezer to reach optimal temperature.Evaporator motor was operational.Job complete
Near Leander, TX 78641
David Z
Job Details:
06/24/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Arrived on site to install previously diagnosed parts to resolve RC Evap freezing over. AIG was supposed to send drip pan directly to customer. Customer had not received the item.
Near Florence, TX 76527
Jonathan S
Job Details:
06/24/2020
DISHWASHER KITCHENAID KDPE234GBS0
"Arrived on site to install previous diagnosis parts. Remove upper rack adjuster, adjuster assembly and positioner. Installed new and reinstalled top rack. Tested operation. All tested good, no water leaks detected."