Near Lampasas, TX 76550
Al
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDFE104HBL0 "Arrived to inspect leaking dishwasher.Removed kick plate and noticed the unit was not leveled on the left side, which was causing it to leak.Removed and replaced the gasket.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete"
Near Del Valle, TX 78617
Joseph C.
Job Details: 09/25/2019
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site for “noisy operation and poor wash performance” complaint. Inspected unit and found worn splines, in washplate. Removed and replaced washplate. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78729
Lou
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker. Upon further inspection, I tested temps in the FC=9 degrees & RC=39 degrees. I removed the ice bin and found a large amount of ice built up in the ice maker and housing. I removed the ice maker and found two pieces of styrofoam insulation in the fill tube water chute. I removed all of the ice build up and replaced the ice maker. Also found ice built up inside the fill tube and I removed it. Placed the ice maker back into the housing and tested and the water dispensed into the tray and the ice maker began to harvest. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW8040DW4 "arrived on site to inspect washer not spinning/clothing soaked at end of cycle. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed again showing no error codes at the end of testing. I removed the water hoses and found corrosion inside the hoses and found some debris inside the screens of the valve. I removed and replaced the water valve housing and calibrated the unit. Retested the unit and it operated as designed again. I advised the person in the home of my findings/repairs and advised that both hoses would need to be replaced. No water leaks observed during service, job completed. I attempted to contact the customer with no avail. Left message."
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/25/2019
DRYER WHIRLPOOL MEDB855DC4 Arrived on site for unit that will not start. Tested unit and found that the unit has a failed drive motor. Motor hums but will not drive the drum.; ordrng 1 W10824899 (motor-drve) and 1 WP697772 (wheel)
Near Leander, TX 78641
Jonathan S
Job Details: 09/25/2019
MICROWAVE KITCHENAID KMBP100ESS01 Arrived on site for microwave that would intermittently reopen shortly after being shut to replace the hinges. I inspected the unit and work area. Removed the failed hinges and replaced with new part. Tested operations and all tested good.
Near Austin, TX 78723
Joseph C.
Job Details: 09/25/2019
WINE COOLER WHIRLPOOL WUW35X24DS "Arrived on site for “beeping, while door is shut” complaint. Spoke with Dustin, at Tech Line(Ref# 7725950380). Performed hard restart on unit. Unit is performing as designed."
Near Austin, TX 78759
Joseph C.
Job Details: 09/25/2019
WASHER LG WT7100CW.ABWEUUS "Arrived on site for “vibrating and noises” complaint. Inspected unit and found rear right suspension unattached. Reattached suspension. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Seguin, TX 78155
Kevin
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KBRC36SMS00 "Arrived on site and found refrigerator is in a trailer that was recently moved , during the move the entire Refrigerator fell forward smashing into island countertop and falling to the floor. Frame has been damaged, both doors are not closing properly, there is frost buildup in the freezer blocking airflow through the fresh food section.
Near Red Rock, TX 78662
Cliff
Job Details: 09/25/2019
WASHER WHIRLPOOL MVWC565FW1 Arrived on site to diagnose a washing machine that will not spin. Found drain pump not functioning due to debris in pump. Removed all debris and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78703
Wesley
Job Details: 09/25/2019
MICROWAVE JENN-AIR JMW2430DP03 Arrived on site and reset unit and found unit operating as designed. Advised customer on use and care. All checks good.
Near Killeen, TX 76549
Chase
Job Details: 09/25/2019
WASHER MAYTAG MVWB835DW1 Arrived on site to diagnose washer ran unit several times through test mode and regular running it The only thing I could fine with the lid was broken and it was not walking properly all lines are dry; ordrng 1 W11259006 (lid)
Near Buda, TX 78610
Leonardo
Job Details: 09/25/2019
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit. For not draining. Tested unit found glass stuck in drain motor. Removed glass. Test unit draining correctly no leaks present at this time. Job complete.
Near Austin, TX 78757
Luis
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for no cool. Removed compressor cover,checked pressures low side at -20 high side @ 125 while checking high side can heat hissing noise from cap tube,diagnosed leak at cap tube inside of liner,called tech support with finding,per tech support information being sent to product review team
Near Round Rock, TX 78664
Paul
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrive onsite for the refrigerator with interior lights not working. I found one of the LED’s out on the RC module. The module will need to be replaced. Call complete.
Near Austin, TX 78757
Paul
Job Details: 09/25/2019
WASHER WHIRLPOOL LTE5243DQA "Arrived onsite for the washer that flooded the home. I visually checked all the connections, hoses, valve, and pump. I could not see anything wrong. I tested the unit by filling it with a small amount of water and then putting the unit in a drain and spin. I found the customers house drain restricted and backing up. I explained to me that they needed to get a plumber to clear the drain and that the washer was not leaking.
Near Austin, TX 78717
Lou
Job Details: 09/25/2019
COOKTOP WHIRLPOOL WCG97US6HS00 "arrived on site to inspect cooktop noises. Upon further inspection, the customer advised that the middle burner will make a “thumping” noise. I removed the cooktop to inspect the orifice holders and spark module and found where a spill had occurred on the middle burner and gone inside the burner box. I advised the customer that the noise is due to the spill. I advised that if the burner is hot and liquid gets on the burner it can cause a popping noise. Using my liquid gas leak detector, I checked all gas connections and all checked good. I checked all Ignitor connections and all were good as well. I advised the customer when they have a spill to clean it immediately to prevent the burners from malfunctioning. No gas leaks detected during service, job completed."
Near Austin, TX 78751
Joseph C.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS586FIEM04 "Arrived on site for “no ice production” complaint. Inspected unit and found ice maker unplugged. Reconnected harness. Tested and refilled ice maker. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78734
Andy
Job Details: 09/25/2019
ICE MACHINE JENN-AIR JIM159XYRS0 Arrived on site for ice machine no operations. Tested and inspected unit and found outlet that unit is plugged into has no voltage. Plugged unit in another outlet and unit started working properly. Noticed small water leak at drain pump connections. Tighten and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details: 09/25/2019
MICROWAVE KITCHENAID KMBD104GSS Arrived on site and foundnunit will run but won’t heat. Ordering hi voltage components to repair. House is being remodeled and access to unit is limited. Confirm access to unit on return visit. ; ordrng 1 W11199531 (CAPACITOR)
Near Leander, TX 78641
James
Job Details: 09/25/2019
DRYER MAYTAG MEDB835DW3 Arrived on site and tested operation. I found no faults in memory. Customer stated lights stayed on after cycle shows done but the unit used to only have the done light illuminated. I found that wrinkle prevent option was turned on which will cause display to show cycle currently running until the selected time for wrinkle prevent has run out. Instructed customer of finding. Unit working as designed. Job complete
Near Austin, TX 78723
Joseph C.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for “leaking, while trying to get ice” complaint. Per previous diagnosis, removed and replaced ice paddle. Water line is leaking, at joint mounting, in dispenser. Ordering new dispenser line. Screw missing, from previous visit. Ordering new screw. Request JD, for return visit. No leaks detected, at time of service.; ordrng 1 WPW10308489 (screw GREY) and 2 WPW10386778 (tube-water)s"
Near Austin, TX 78703
Wesley
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived onsite and put spacer under door catch. All checks good. Unit is now closing as designed.
Near Bastrop, TX 78602
Cliff
Job Details: 09/25/2019
FREEZER WHIRLPOOL GI6FARXXY00 Arrived on site today does a refrigerator that is leaking. Tested unit and found no leaks refrigerator at this time and most likely issue is homeowner has a leak inside the wall. No repairs to be done by Appliance Express At this time and homeowner will need a plumber to complete repairs.
Near Austin, TX 78731
Tyler B.
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for unit not making ice, replaced fill tube from burnt wires. Also found funnel was missing from ice maker, replaced ice maker
Near Austin, TX 78726
Lou
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "arrived on site to inspect refrigerator lights not working. Upon further inspection, I found that the lights in the FC section were out. I removed and replaced the upper LED light and all lights are functioning as designed. No water leaks observed during service, job completed."
Near Elgin, TX 78621
Scott
Job Details: 09/25/2019
WASHER WHIRLPOOL LSQ9560PW0 Arrived on site for washer not spininning . Found coupler broken also found unit will need gearcase and basket drive .
Near Austin, TX 78723
Joseph C.
Job Details: 09/25/2019
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for “partial display and not chiming” complaint. Inspected unit and found console faulty. Removed and replaced console. Tested unit unit is performing as designed.
Near Austin, TX 78746
Wesley
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onnsite and replaced retainer clip to repair upper spinner. All checks good.
Near Killeen, TX 76549
Chase
Job Details: 09/25/2019
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site to diagnose freezer needs Control board and by metal replace both parts part of a plastic piece broke needs to be ordered and return with it ; ordrng 1 W10574274 (PLASTIC ASSEMBLY)
Near Austin, TX 78735
Leonardo
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KSSC48QVS05 Arrived on site to help tech install door
Near Austin, TX 78703
Luis
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for cooling issue and no power to deli ui. Installed new harness,replaced evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,checked deli ui good.
Near Woodway, TX 76712
Arthur B.
Job Details: 09/25/2019
REFRIGERATOR JENN-AIR JFFCC72EFS00 Arrived onsite to install new FC door. Removed an replaced door. Reassembled. Customer satisfied with replacement. All water connections were dry at time of service.
Near Round Rock, TX 78681
Paul
Job Details: 09/25/2019
RANGE WHIRLPOOL WFG975H0HZ0 Arrived onsite for the range to replace the previous diagnosed parts. I found the ignitor not sparking to the top of the burner head. I adjusted the ignitor and the unit works as designed. Call complete.
Near Pflugerville, TX 78660
Scott
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHB00 Arrived on site for no ice . Found Ice maker had locked up halfway thru a harvest . Tried jumping but didn’t respond . Replaced IM . Unit ran harvest and filled . No water leaks detected at time of service . Job complete .
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 09/25/2019
WASHER MAYTAG MHW6630HC0 "Arrived on site to replace drawer ordered by previous tech, I replaced drawer, customer stated she will call if she is having any more issues."
Near Lakeway, TX 78734
Andy
Job Details: 09/25/2019
COOKTOP JENN-AIR JIC4430XS Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78735
Robert
Job Details: 09/25/2019
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on job for complaints of too much ice. Replaced bin thermistor. If problem continues replace control. No leaks detected at time of service.
Near Austin, TX 78735
Robert
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KSSC48QVS05 Arrived on job to replace freezer door. Found that the inside of door bulge. Replaced door and now closing properly. No leaks detected at time of service.
Near Waco, TX 76705
Arthur B.
Job Details: 09/25/2019
WASHER MAYTAG MVWC415EW1 "Arrived onsite for customer complaint of top load washer not spinning out clothes. Found gearcase faulty. P&L are as follows; All water connections were dry at time of service."
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Removed and replaced freezer door as icemaker water line is kinked therefore unit does not make ice. All water connections are dry.
Near Austin, TX 78727
Andy
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit with little improvement. Will need to replace door to properly complete repairs. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW10744163 (DOOR) and 1 W11036566 (MOTOR EVAP) and 1 W11170613 (HARNESS ) and 1 W11347840 (ICE CONTAINER )
Near Seguin, TX 78155
Kevin
Job Details: 09/25/2019
OVEN JENN-AIR JJW3830DS03 Arrived on site and inspected oven and found that upper fan blade for convection motors on both ovens is making contact with rear surface but only above a certain temperature bent all fan blades forward on top motors only and this has corrected the noise. Some surface has chipped off of one of the baffles and the new baffles mounting holes do not match the old ones. Bethel will need to be put into parts research as the other ones in parts stock likely have the same issue. Turned over to Shana for parts research.; ordrng 1 BAFFLE
Near Marion, TX 78124
Kevin
Job Details: 09/25/2019
REFRIGERATOR JENN-AIR JFX2897DRP02 "Arrived on site and replaced all ceiling LEDs in fresh food section recommended by techline on previous visit. They still did not correct ceiling lights or freezer light, attempted to replace freezer lights again and found harness connector broke off completely and wires are foamed in to cabinet behind plastic and can’t be accessed. Lighting cannot be repaired this is not a serviceable area.
Near Hutto, TX 78634
Paul
Job Details: 09/25/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for the range with the oven and cooktop not working. I found the oven working as designed. I found the cooktop with no spark. I found 120VAC to the module. I replaced the module and tested the cooktop. The unit is working as designed. Call complete.
Near Robinson, TX 76706
Arthur B.
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDPE234GPS0 Arrived onsite for customer complaint of crease on dishwasher door panel. Confirmed issue. Removed and replaced panel. Customer satisfied with replacement. No other issues found. All water connections were dry at time of service.
Near Manor, TX 78653
Scott
Job Details: 09/25/2019
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site for right rear valve not turning . Replaced valve , used leak detector . All checked normal . No gas leaks detected. At time of service . Job complete ."
Near Leander, TX 78641
James
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and tested operation. I found ice maker fill tube frozen. Tested heater and found heater has failed. U it will need new freezer door to repair heater. ; ordrng 1 LW10728959 (dor-fip FZ-SS)
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDPE334GPS0 Arrived on site for dishwasher top rails detached from dish rack. Inspected unit and work area. Found top left rail broken and left adjuster broken. Removed broken parts and installed new. Tested rack and normal operations. Everything tested good. No water leaks present.
Near Austin, TX 78759
Joseph C.
Job Details: 09/25/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site for “noisy operation” complaint. Inspected unit and found dented drum and worn wheels. Ordering new drum and roller shaft.; ordrng 1 W10899578 (drum) and 1 WPW10359270 (roller shaft,support)"
Near Pflugerville, TX 78660
Scott
Job Details: 09/25/2019
REFRIGERATOR LG LMXS30776S.ASBCNA0 Arrived on site for no cool. Found unit has been cooling since Sunday . All checked normal . No water leaks detected at time of service .job complete
Near Austin, TX 78737
Leonardo
Job Details: 09/25/2019
VENTHOOD KITCHENAID KVWB606DSS1 Arrived on site to replace fan. Replaced fan test unit and unit test good job complete.
Near Bastrop, TX 78602
Cliff
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL KSSC42QTS00 arrived on site to diagnose a refrigerator that is continuously beeping. Found main control board failed. Replaced control board assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Kevin
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and found right hand fresh food door is not making contact again with door switch. temporary shim has failed but added a new temporary shim until new door arrives. A new door will be needed to correct the issue, no water leaks from connections at time of service, spoke with MS about timing of warranty call. ; ordrng 1 W10815687 (dor-fip ss)"
Near Austin, TX 78732
Andy
Job Details: 09/25/2019
FREEZER WHIRLPOOL GAFZ30FDGB01 Arrived on site freezer kick plate loose. Tested and inspected unit and found unit “Pedal” not engaging door properly. Ordering part. No water leaks present at time of service.; ordrng 1 W11199807 (PEDAL)
Near Austin, TX 78738
Brandon
Job Details: 09/25/2019
WINE COOLER WHIRLPOOL WUW55X24DS0 "Arrived on site for customer complaint of noise issue, found noise coming from condenser fan motor, I replaced fan motor, unit tested good.
Near Elgin, TX 78621
Scott
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for not dispensing water , also unit has stopped making ice . Found valve had failed . Replaced valve .unit is now dispensing . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78737
Brandon
Job Details: 09/25/2019
OVEN WHIRLPOOL WOD51EC7HS00 "Arrived on site for customer complaint of unit not connecting to WiFi, time not keeping correct time, and screen going blank. Ordering control and console. ; ordrng 1 W11297714 (CONSOLE)"
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/25/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for interior microwave light of Built-in combination oven not working. Removed it from wall. Remove the covers. Replace bulb. Reassembled. Re-installed in the wall.
Near Cedar Creek, TX 78612
Cliff
Job Details: 09/25/2019
COOKTOP KITCHENAID KECC667BBL01 Arrived on site to replace controls for cooktop. Replaced appliance manager and user interface controls and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76549
Al
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect French door refrigerator not producing ice.Looked inside ice bin and unit had ice.All water lines were dry at the end of service.Unit operates as designed.Son may have disabled ice maker.Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/25/2019
COOKTOP GE JGP333SET3SS "Arrived on site for customer complaint of some burners not lighting, I cleared orifices, unit tested good.
Near Austin, TX 78758
Paul
Job Details: 09/25/2019
COOKTOP KITCHENAID KICU509XBL00 "Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the induction module, configured the cooktop per the model, & tested the unit. All four sections are working as designed. A couple of the customers pans do not have much steel in them causing loud buzzing. I went over this with the customer and advised getting pans with more steel in them. Call complete."
Near Bastrop, TX 78602
Cliff
Job Details: 09/25/2019
WASHER MAYTAG MVWC565FW1 Arrived on site to diagnose a washing machine that is not spinning. Tested unit and found capacitor not fully wired from factory. Rewired capacitor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78747
Leonardo
Job Details: 09/25/2019
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for oven not heating. Tested unit and found unit not heating due to bad control board. Ordering new control board W11122560. Office to reschedule.; ordrng 1 W11122560 (CONTROL BOARD )
Near Austin, TX 78747
Robert
Job Details: 09/25/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on job for complaints of drum not spinning. Found belt broken. Replaced belt and tensioner. Test operation all functions working correctly.
Near Austin, TX 78731
Tyler B.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Arrived on site for unit that had auto shut rail break. Removed and replaced right side slide assy and tested good
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on site for no cool condition. Last visit found lack of frost pattern on freezer evaporator indicating loss of refrigerant. This visit found over frosting on freezer evaporator indicating a failing refrigerant valve. Removed and replaced refrigerant valve. All water connections were dry.
Near Belton, TX 76513
Arthur B.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived onsite for customer complaint of SxS refrigerator not cooling both sections. Found evaporator all frosted over. Removed all ice build up. Check continuity on heater. Heater checks ok. Did found however, pin to heater on refrigerator harness bent. Straightened pin and installed new harness. Reassembled. Unit began cooling immediately. All water connections were dry at time of service."
Near Austin, TX 78703
Luis
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Arrived on site for fresh food door issues. Found moisture inside of fresh food,found fresh food door not closing correctly,found bottom of door rubbing on inside liner. Raised fresh food door,door sealing and closing correctly, checked door seal good."
Near Round Rock, TX 78681
Paul
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 Arrived onsite for the refrigerator that is not dispensing water. Ms stated the unit stopped dispensing water after the previous tech installed the evaporator cover. I gained access to the dispenser solenoid and found all the wire harnesses connected. I tested voltage at the solenoid while trying to dispense water and found no voltage at the valve. I tested the dispenser switch and found it good. I tested voltage out of the triton UI to the dispenser valve and found no voltage. The triton UI will need to be replaced to complete service. Ordering c-notes & W11323308 CNTRL-ELEC.; ordrng 1 C-NOTES (NEEDS AUTHORIZATION. and 1 W11323308 (CNTRL-ELEC)
Near Marion, TX 78124
Kevin
Job Details: 09/25/2019
WASHER MAYTAG MVWB855DC3 "Arrived on site and found no saved error codes, set washer into a manual cycle and ran all functions and they passed, ran test 51 and all passed, ran calibration 52 and it passed properly. tub and basket are not centered properly and raised rear feet to improve this, still no error code for unbalanced load. Spoke with tech line and without any error codes and washer passing all test No further recommendations for repair were given. No water leaks from connections at time of service, job complete7725950451"
Near Austin, TX 78758
Paul
Job Details: 09/25/2019
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived onsite for the ice machine not making ice again. I found that when the flush cycle completed and the reservoir drained, the external drain pump running longer than normal. I found the external drain pump getting hot from running constantly because the drain hose was kinked causing it to trip power to the ice machine. I straightened the drain hose and tested the unit. The unit completed the flush cycle, drained, and started the harvest cycle. I went over with ms’s sister about the drain line and to make sure it doesn’t get kinked if the machine is pulled out and pushed back in the cabinet. I called techline and spoke with Dustin SR# 7725954439 and reported my findings and solution. Call complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/25/2019
COOKTOP KITCHENAID KGCU462VSS02 Arrived on site for cooktop sparking. Performed diagnostics and tested. Found front left burner continues to sparking with all burners are off. Gained access to switch and found switch not setting on valve correctly. Corrected switch and tested operation. Tested operation and found all sparking when burners are on. Found back left burner cap not setting on burner correctly. Corrected cap and all tested good. Spoke with customer on user care guide.
Near Pflugerville, TX 78660
Scott
Job Details: 09/25/2019
MICROWAVE WHIRLPOOL WMH31017HS2
Near Round Rock, TX 78681
Lou
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator humming noises. Upon further inspection, I tested the fans and all fans are operating as designed. I could not get the unit to duplicate the noise the customer is hearing. I removed the FC door and drawers and the Evap cover and found the FC Evap with a good frost pattern, but it appears to have had ice built up on it at some point due to the evap fins layers over in the left upper corner. I put the FC section back together and leveled the unit. I checked the RC section and found moisture on the ice box housing at the opening. I found that the ice bin door gasket is not sealing to the ice box and will need to be replaced. I advised the customer of my findings. I am ordering the ice bin door I advised the customer to take a video of the noise should it happen again. No water leaks observed during service.; ordrng 1 WPW10549589 (door-ice)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 arrived on site for unit not cooling again. Upon arrival unit was cooling. Customer has recording thermostat in unit was almost to 70 all weekend. Started cooling Monday. Called technical support and spoke with Andy about issues and what has been replaced. He than sent issue to engineering and provided email address for further steps.
Near Austin, TX 78734
Andy
Job Details: 09/25/2019
WASHER WHIRLPOOL WFW5090JW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lampasas, TX 76550
Al
Job Details: 09/25/2019
DRYER MAYTAG MED5500FW0 Arrived to inspect front load dryer not heating.Confirmed the complaint and removed and replaced the element.Reassembled and unit began heating.Unit did have a massive lint buildup inside.Job complete
Near Bastrop, TX 78602
Cliff
Job Details: 09/25/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose an oven that is not heating. Tested unit and found igniter has heat wear and control board shorted out. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78737
Luis
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL KSSC42QKS02 "Arrived on site for refrigerant leak in system. Replaced compressor,evaporator,heat exchanger,drier and installed the updated main control. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Near Leander, TX 78641
Jonathan S
Job Details: 09/25/2019
WASHER MAYTAG MVWB766FW0 (JM) Arrived on site for washer that would not turn on. Inspected unit and work area. Checked voltage coming out of the washer plug outlet and found that the outlet had reverse polarity. I tested other outlets and found other outlets were normal. Took an extension cord and ran it from a working outlet and still had a problem with the washer not turning on. Tested voltage to the unit and found voltage. Tested DC voltage going to the UI. No voltage found. Removed and replaced failed control with new control. Tested unit and ran through diagnostics mode. All tests ran good with no faults. All water connections were dry.
Near Austin, TX 78738
Brandon
Job Details: 09/25/2019
WASHER MAYTAG MHW5500FW0 "Arrived on site for customer complaint of unit not draining, spinning, or unlocking, found drain hose shoved to far into drain pipe causing vacuum and not draining. Also found hot and cold water lines were reversed, I switched water lines, and I ran diagnostic test cycle, all functions passed. No leaks"
Near Driftwood, TX 78619
Brandon
Job Details: 09/25/2019
OVEN WHIRLPOOL WEG750H0HZ0 "Arrived on site for customer complaint of unit not working after a storm and power outage. I found unit was in store demo mode, I took it off demo mode, unit tested good"
Near Round Rock, TX 78681
Paul
Job Details: 09/25/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer not draining. Ms stated when I arrived that the washer was working it just doesn’t fill with enough water. I tested the unit and there were no stored error codes. I ran auto diagnostics and found it working as designed. I ran the deep water wash cycle and found the unit filling properly to the correct water level with no clothing in the basket. There were no water leaks present at the time of service. There were no water leaks present at the time of service. Call complete."
Near Cedar Park, TX 78613
James
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived on site and tested operation. I found evaporator has half frost pattern. I found unit has already had sealed system repair and has dye drier and process stub. Tested pressure and found unit low on refrigerant which is causing cooling issue. Inspected with uv light for leaks and found no dye. Verified dye in system at drier service port. Called tech line and spoke to Butch #7725952042. Instructed customer of findings and due to leak being internal there is no recommended repair at this time. Job complete.
Near Hutto, TX 78634
Paul
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW7500GC0 "Arrived onsite for the washer with the start button not working. Ms stated the unit works fine until she pauses a load and then tries to restart it. She stated the door lock light starts flashing and she has to unplug power to get the unit to work again. I checked stored error codes and found an F5E1, F0E3, F7E8, F2E1, & F5E1. I went over overloading the washer with ms. I ran service test 51 and the unit worked as designed. I ran manual door lock and was able to see the lock fail. I replaced the door latch assembly and tested the unit. The unit works as designed. Call complete."
Near Harker Heights, TX 76548
Al
Job Details: 09/25/2019
RANGE WHIRLPOOL WFE515S0EB1 Arrived to inspect glass on range damaged.Confirmed the complaint and removed and replaced both inner and outer glass.Reassembled and unit operates as designed.Job complete.
Near Austin, TX 78729
Lou
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "arrived on site to install previously diagnosed and ordered part. Due to the wiring harness at the bottom left corner of the door being damaged as diagnosed at previous service call, I removed and replaced the left FC door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78749
Robert
Job Details: 09/25/2019
WASHER MAYTAG MVWB765FW2 Arrived on job for complaints of new noise. Found the stater screw not secured causing noise. Corrected and added thread lock to screw. No leaks detected at time of service.
Near Austin, TX 78753
Joseph C.
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW4816FW1 "Arrived on site for “unit will not complete wash” complaint. Inspected unit and found actuator error. Removed and replaced actuator. Unit will not come out sense mode. Found both solenoids on valve, with no continuity. Ordering new valve. Bringing control with me, just in case. Shut off water supply, due to leak where hose mounts to valve. Will need to address that issue. ; ordrng 1 W11210459 (valve)"
Near Bastrop, TX 78602
Cliff
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to replace previously ordered parts. Prior to replacing compressor and evaporator found evaporator fully encased in frost due to defrost failure. Re-tested unit and found controls not registering closed bi-metal even though it’s encased in ice. Verified heater and bi-metal are good. Replaced controls and found issue corrected. All is working properly at this time and no leaks were found at time of service.
Near Temple, TX 76502
Chase
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Near Cedar Park, TX 78613
James
Job Details: 09/25/2019
REFRIGERATOR LG LSXS26386S/00 "Arrived on site and installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 5.82oz 134a. Updated software with jig and tested operation. Unit tests good. Job complete"
Near Austin, TX 78745
Robert
Job Details: 09/25/2019
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived on job for complaints of warm temperature. Found cover in refrigerator cover in ice. Ordered cover and customer will defrost. ; ordrng 1 W10887790 (cover-evap)
Near Austin, TX 78703
Wesley
Job Details: 09/25/2019
RANGE KITCHENAID KDRS467VSS04 Arrived onnsite and repaired unit switch with a shim. Unit door is closing properly. All checks good.
Near Kyle, TX 78640
Robert
Job Details: 09/25/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of rear seal came off. Replaced seal and test dryer.
Near Austin, TX 78741
Leonardo
Job Details: 09/25/2019
RANGE WHIRLPOOL WFE301LVQ0 Arrived on site to test unit for broiler not working properly Broiler & bake was working properly at this time. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 09/25/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit making small ice and melting, found filter needed to be replaced and condenser needed cleaning, I removed the filter and ran diagnostic tests, unit tested good.
Near Austin, TX 78717
Lou
Job Details: 09/25/2019
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the burner caps and tested all burners. All burners operated as designed. No gas leaks detected during service, job."