Service History 897 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model LEQ9508KQ1

Near Austin, TX 78732

Brandon

Job Details: 06/22/2021

"Arrived on site for customer complaint of long dry times, found unit had 200 degrees exhaust temperature, cycling on and off just fine, I went in the attic to see where it was venting to, found weak air flow and fire hazard due to duct being disconnected. instructed customer to have vent company back out and have the duct worked on."

We serviced a

AMANA REFRIGERATOR

Model SRD26VPSE

Near Spicewood, TX 78669

Brandon

Job Details: 06/22/2021

"Arrived on site for customer complaint of unit not cooling, found failed start device, ordering start device. ; ordrng 1 WP10097202 (Start device)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Driftwood, TX 78619

Jacob

Job Details: 06/22/2021

Arrived onsite to replace all switches ordered. Replaced switches. Tested the unit. Unit tested good. No issues at this time. Job complete.

We serviced a

KITCHENAID RANGE

Model KCGD506GSS

Near Austin, TX 78759

David Z

Job Details: 06/22/2021

"Arrived on site to install mounting bracket per tech line instructions to resolve gap in counter top where cooktop meets. Installed bracket and tightened down. Found this reduced the gap some, but there is still some minor spacing. No further repairs to attempt as cooktop has been replaced and is now properly braced. Also installed new bezels on cooktop missing from previous cooktop. Call complete."

We serviced a

GE DISHWASHER

Model GDT655SSJ2SS

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/22/2021

Arrived on site for on site for dishwasher leaking. Inspected unit and work area. Tested operation and found major suds buildup in unit (see SD-pic). Found customer using wrong soap. Added cooking oil to disintegrate soap suds. Had customer place towel down in front of unit in case it leaks. Advised customer to run light cycle after current cycle completes.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hutto, TX 78634

Wesley

Job Details: 06/22/2021

Arrived onsite and replaced belt. Unit is now operating as designed. Advised on repair.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Austin, TX 78745

Kevin

Job Details: 06/22/2021

"Arrived on site and inspected washer and found stacked dryer above washer is leaking.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Austin, TX 78717

David S

Job Details: 06/22/2021

"Onsite for fridge not cooling properly. Found ice build up on RC evap cover and that evap cover not sealing properly due to evap cover clips out of shape. Ran diag test 38 force defrost, defrost heater came on in freezer. Ordering evap cover and UI. Will continue diagnosing on return visit. Needs AUTHO; ordrng 1 WPW10387382 (Evap cover RC) and 1 W11130211 (UI) and 1 CNOTE (AUTHO)"

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW0

Near Austin, TX 78735

Kevin

Job Details: 06/22/2021

"Arrived on site and inspected washer and found door will lock and drain will run but there is no motion from wash basket. After several minutes washer will display F06. At minimum motor control would need to be replaced

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Mustang Ridge, TX 78610

Jacob

Job Details: 06/22/2021

Arrived onsite for unit making noise when slowing down occurs. Tested unit didn?t hear the noise. When looked under the unit. Found that the actuator was the wrong one from the factory. Replaced actuator. Tested unit. Unit tested good. No leaks at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV02

Near Cedar Park, TX 78613

Justin

Job Details: 06/22/2021

"Arrived on site for a refrigerator with the doors not closing properly. Upon arrival customer stated that on their old unit the door would close automatically. They informed me that they thought the doors may be unleveled and causing this unit to not automatically close. I used my level and found the doors aligned properly. I also advised the customer the doors are working as designed and this unit does not have the same hinges that their LG had. I also advised the customer on the use of a customer instruct.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB00

Near Driftwood, TX 78619

Jacob

Job Details: 06/22/2021

"Arrived onsite for unit not freezing/cooling. Listened to the unit. Heard the fan and the compressor running. Could not hear the fan in the freezer turning on. Ohmed out the motor and motor was open. Replaced motor, fan turned on. No issues at this time. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WW2460B

Near Austin, TX 78748

Kevin

Job Details: 06/22/2021

"Arrived on site and inspected oven and found When set to 350 degrees Bake cycle will not heat. If temperature dial is moved up to 450? it will then turn on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Austin, TX 78737

Luis

Job Details: 06/22/2021

"Arrived on site for no ice. Ran diagnostics E5 error on icemaker defective thermistor,replaced icemaker assembly,ran diagnostics icemaker passed harvest ran fill test passed. Lowered shut off arm on freezer icemaker,icemaker ran through a harvest and filled with water."

We serviced a

WHIRLPOOL WASHER

Model CAE2743BQ0

Near Austin, TX 78705

Scott

Job Details: 06/22/2021

"Arrived on site for coin slot jamming up when depositing money . Replaced coin slot .No water leaks detected at time of service. Job complete ."

We serviced a

GE REFRIGERATOR

Model PFSS6PKXESS

Near Austin, TX 78739

Luis

Job Details: 06/22/2021

"Arrived on site for loud noise and cooling complaint. Found ice forming on cover and forming out of vents diagnosed unit will need cover,sensor and drain clip. Unable to locate cover office to attempt to,find part ; ordrng 1 WR23X10582 (Sensor) and 1 Freshfoodevaporatorcovercompleteassembly (Fresh food evaporator cover complete assembly) and 1 WR51X10105 (Clip)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/22/2021

"Arrived on site for washer not cleaning clothes. Performed diagnostics mode and checked fault codes, no faults stored. Ran automatic test cycle and found not agitating correctly. Gained access to gearcase and motor. Found actuator not connected with cam. Found failed actuator. Removed actuator and installed new. Ran calibration cycle and automatic test cycle. Found unit agitating properly. Monitored all other operations. All tested good, no water leaks detected. Spoke with customer on soap usage with a home water softener."

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC6FS1

Near Dripping Springs, TX 78620

Robert

Job Details: 06/22/2021

Arrived on job for complaints of noise. Called tech line and did video call noise level on all settings normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Cedar Park, TX 78613

David S

Job Details: 06/22/2021

"(Tw) Onsite for fridge not cooling properly. C/S unit was flickering on the RC temp at control, that it would reset itself to 7, and eventually wouldnt allow a change in the temp setting. Found unit cooling and freezing, but the controls were struck. Replaced control, re-programmed control to code, unit now functioning as designed. Advised customer to monitor cooling of the fridge for 24-48 hours. Call complete."

We serviced a

ELECTROLUX WASHER

Model EFLS617STT

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

"Arrived on site to diagnose a washer that is not cycling properly. Found motor control board shorted preventing unit from running. Autho is needed per w/o and office to set return appointment once autho is obtained.

We serviced a

MAYTAG WASHER

Model MAV7700AWW

Near Elgin, TX 78621

Matthew

Job Details: 06/22/2021

Arrived onsite for washer filling and then delayed or no start. Unit is having intermittent timer and switch issues. Need to order timer and return with lid switch to correct issues. Office to reschedule ; ordrng 1 WP22003499 (timer)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JV0

Near Manor, TX 78653

Matthew

Job Details: 06/22/2021

Arrived onsite to replace previously diagnosed parts. Replaced control and sensor. Tested unit at 350 degrees and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGS350ESS00

Near Austin, TX 78758

David Z

Job Details: 06/22/2021

"Arrived on site to diagnose cooktop with sticking center burner knob. Tested unit and found the knob for center burner was seated too low, so the knob was rubbing. Removed cooktop and slightly bent the bracket on the manifold pipe to allow more rise on the valves and knobs. Retested unit and found no further rubbing, all is working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Austin, TX 78702

Scott

Job Details: 06/22/2021

"Arrived on site for leaking washer . Found several small cracks on bottom of bellow causing leaks . Double checked all hose and dispenser connection . All checked dry . Replaced bellow Ran diagnostics wash and quick wash ."

We serviced a

JENN-AIR OVEN

Model JJW3430DS00

Near Cedar Park, TX 78613

Kayman

Job Details: 06/22/2021

Arrived onsite to install previously diagnosed parts. I installed the outer door glass and hinges. The unit is working as designed at this time.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Canyon Lake, TX 78130

Noah D

Job Details: 06/22/2021

"Arrived on site to inspect unit for not venting properly, upon inspection found the units standpipe had been crimped allowing a lot of lint to escape, I corrected the vent but the standpipe will need to be fixed by builder. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78754

Matthew

Job Details: 06/22/2021

Arrived onsite for freezing lines. Upon arrival found water dispenser line and ice maker fill line frozen. Customer has had issues before. Customer already tried turning up the temperature to counter the freezing lines. Set to 41 degrees and confirmed temperature. Freezer set to 2 degrees and recorded 9 degrees .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Cedar Park, TX 78613

Justin

Job Details: 06/22/2021

Arrived on site to install previously diagnosed parts. I installed the new harness and then tested the unit in diagnostics. No error codes were present. I ran a test cycle and it ran through as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/22/2021

"Arrived on site for dishwasher not draining dishes. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults. Monitored test cycle while measuring amp draw. Measured incoming water temperature at 120?. Found amp draw at 6.5 amps, within range. Found rinse aid in dispenser. Checked heater for hot temperatures at end of cycle and suds from rinse aid. All tested good, no water leaks detected. Found customer on home water softener. Spoke with customer on user care guide and soap usage."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Temple, TX 76502

Tyler

Job Details: 06/22/2021

Arrived on site for washer not allowing hot water in unit. Upon arrival entered diagnostics but found no error codes stored. Upon further tests I found both hot/cold sides of inlet valve malfunctioning. Tested power to valve and found stable 120v connection. Removed water lines and inspected water pressure and found no irregularities. I then replaced inlet valve and reassembled and tested washer. Found unit allowing proper water flow and cycling as designed. Call complete

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS02

Near Cedar Park, TX 78613

Kayman

Job Details: 06/22/2021

Arrived onsite for wall oven with shattered door. I found the inner pane and glass pack broken . I replaced both panels and reassembled the door. The unit is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB0

Near Austin, TX 78725

Scott

Job Details: 06/22/2021

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Temple, TX 76502

Tyler

Job Details: 06/22/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78717

David Z

Job Details: 06/22/2021

"Arrived on site to diagnose refrigerator with moisture around mullion and gasket. I observed the unit had a build up of moister. Retraced steps from service pointer and I tested the software via test 129 and 134. All software was up to date. I then tested the voltage to the mullion and found that it was at 12.7 dc volts. I then checked resistance at the mullion and found it to be 16.3 ohms. I also checked a new mullion and also got 16.3 ohms resistance. Called tech line and spoke to Bruce, Sr# 7731067056. Bruce advised setting mullion to always on via test 85. Recommended giving it 24 hours to test, and if issue still persists to order a new mullion from the Plainfield warehouse, which should measure around 8 ohms resistance. Call complete at this time, customer will follow up if issue persists"

We serviced a

JENN-AIR COMPACTOR

Model TC707S3

Near Austin, TX 78734

Brandon

Job Details: 06/22/2021

"Arrived on site to replace gear kit, after replacing, unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78628

Lou

Job Details: 06/22/2021

"Arrived on site to insect wall oven odors and control issues. Upon further inspection, the customer advised that the unit is putting off a bad smell and the interior light wont turn off. I tested the light/door switch and found the switch not making good contact with the actuator. Adjusted the switch/latch assembly and retested and light is turning off now. I placed the unit in diagnostics and checked error codes and found F6E4. Per tech sheet, I removed and replaced the main control and tested. Unit is operating as designed. I recommended that the customer connect the unit to WiFi. Job completed."

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Wimberley, TX 78676

Jacob

Job Details: 06/22/2021

Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Round Rock, TX 78664

David S

Job Details: 06/22/2021

"(Tw) Onsite to install previously diagnosed parts. Replaced control. Tested thermistor in FC, 2.4ohms at room temp.Tested heating element in FC, 22ohms. Both within spec. Replaced evap harness. Plugged unit back in, evap showed a good frost pattern. Unit functioning as designed. Informed customer to let unit cool for 24-48 hours before use. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Mustang Ridge, TX 78610

Jacob

Job Details: 06/22/2021

"Arrived onsite to replace FR door to the unit. Attempted to replace FR door. But after replacing the door, the new door would not seal correctly. Need to re order the FR door to the unit. Ordered part. Office to reschedule ; ordrng 1 LW11258441 (FR DOOR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Dripping Springs, TX 78620

Robert

Job Details: 06/22/2021

Arrived on job to replace previously diagnosed parts. After replacement test operation.

We serviced a

IKEA DISHWASHER

Model IUD8500BX1

Near Austin, TX 78750

Justin

Job Details: 06/22/2021

Arrived on site to install previously diagnosed parts. I installed the new drain pump and control. I then put the unit into diagnostics mode and ran a test cycle. The unit ran through as designed and drained properly at the end. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Waco, TX 76712

Jonathan M

Job Details: 06/22/2021

"Arrived on site for an oven that has no power. Inspected unit and work area. The customer advised that the unit does have power but that when they went to hook up their Wi-Fi, the unit stopped allowing them to use the lower oven functions of the unit. They flipped the breaker off for a for 10 minutes and flipped it back on. The unit has been recycling between turning itself off, turning back on, showing the unit is trying to update and to not unplug, and rebooting again. I spoke to PR and was advised that this would have to be a user interface related issue du to the unit continuously cycling and this happening after hooking it to WiFi. He advised to order the controls just in case. Ordering parts and the office will need to contact the customer about a return date due to a PSP item. ; ordrng 1 W11261169 (cntrl-elec W/O POWER SUPPLY ) and 1 W11297709 (console STAINLESS )"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS7

Near Austin, TX 78748

Leonardo

Job Details: 06/22/2021

Arrived on site to test unit for unit sparking. Found sparking from high voltage. Will need new mag cap and diode. Office to reschedule. New autho Kxc5d00pl1 7730987066; ordrng 1 W10850446 (Capacitor)

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

Arrived on site to replace previously ordered parts for washer. Replaced wash plate and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Seguin, TX 78155

Noah D

Job Details: 06/22/2021

"Arrived on site to inspect unit for not producing enough ice, upon inspection found the freezer was beginning to show signs of a defrost error, I tested the icemaker and found no issues. Ordering correct parts to fix issue. Office to reschedule ; ordrng 1 W11232848 (CONTROL ) and 1 W11235110 (HARNESS) and 1 W11256966 (UI)"

We serviced a

GE WASHER

Model GFWR4800F2WW

Near New Braunfels, TX 78132

Andrew

Job Details: 06/22/2021

Arrived on site to test unit for loud noise. Found tub and basket broken. Found ball bearings were swung around denting top panel and right side cavity. Needing tub and basket parts and seals to fix issue. Needing 2man and 2hrs on return visit. Office to reschedule. ; ordrng 1 2HRS (2HRS) and 1 2MAN (2MAN) and 1 WH01X21994 (seal oring) and 1 WH08X22620 (gasket main) and 1 WH45X10136 (tub asm rear) and 1 WH45X10137 (basket and trunnion) and 2 WH45X10138 (ring balance asm)s and 1 WH45X20004 (washing machine tub)

We serviced a

WHIRLPOOL WASHER

Model WTW8000BW0

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

Arrived on site to diagnose a washer that is not cycling properly. Found wire broken at drain pump and repaired wiring. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

"Arrived on site to replace compressor for refrigerator. Installed new compressor an found new compressor motor is locked up and compressor won't run. Reordering compressor and office to set return appointment, and only 1 hour needed on return.; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Stub)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near New Braunfels, TX 78130

Andrew

Job Details: 06/22/2021

Arrived on site to test unit for wet clothes. Found inlet valve was broken. Control was not responding. Recommend replacing valve and control. Office to reschedule. ; ordrng 1 W11038689 (valve)

We serviced a

AMANA DRYER

Model NED5800HW1

Near Burnet, TX 78611

Cliff

Job Details: 06/22/2021

Arrived on site to diagnose a dryer that is making unusual noise. Found screws for heater loose and tightened them. All is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5SHEXNS03

Near New Braunfels, TX 78130

Noah D

Job Details: 06/22/2021

"Arrived on site to inspect unit for not cooling, upon inspection found the unit was completely frosted over causing the no cool, instructed customer to defrost completely and we will order the needed parts. Office to reschedule ; ordrng 1 2188824 (thermostat,defrost) and 1 2307037 (control board asm)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Spicewood, TX 78669

Brandon

Job Details: 06/22/2021

"Arrived on site for customer complaint of unit not heating, found failed element, I replaced element, unit tested good. P

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Robinson, TX 76706

Jonathan M

Job Details: 06/22/2021

"Arrived on site for a microwave that is steaming up the microwave when the unit is being used. Inspected unit and work area. Tested the unit and found the unit able to hold a paper towel up against the bottom indicating that the blower was actually working properly. I did find that the customer does not have any ventilation for the microwave to blow the air out and is currently venting through the top of the microwave underneath the cabinetry. I did advise the customer that she may get better ventilation if she has proper venting set up. However, I did explain that with the unit holding the paper towel, the unit is working as designed and there?s no other fix that can be made for the unit to make a performing better. Unit is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Georgetown, TX 78626

Lou

Job Details: 06/22/2021

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, customer advised that the freezer light isnt working. When I opened the FC door, I found that the drawer wouldnt open all the way and the FC light wasnt coming on. I found frost had built up on the FC drawer slides due to an air leak. I disassembled the door and bottom drawer and removed and replaced the slides (W11265130) and reassembled the FC section. Leveled the unit and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near New Braunfels, TX 78130

Andrew

Job Details: 06/22/2021

"Arrived on site to replace previously diagnosed console. Replaced console, tested unit to 350, unit is working as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Lakeway, TX 78738

Robert

Job Details: 06/22/2021

Arrived on job for complaints of not dispensing. Found the dispenser not working properly. Replaced dispenser and test. No leaks detected at time of service

We serviced a

GE DRYER

Model GTDP180ED0WW

Near Harker Heights, TX 76548

Job Details: 06/22/2021

Arrived on site and inspected dryer with a stripped timer knob. Confirmed the complaint and removed and replaced the timer and knob. Reassembled and unit tested as designed. JOB COMPLETE

We serviced a

GE MICROWAVE

Model JVM6175SK2SS

Near Buda, TX 78610

Jacob

Job Details: 06/22/2021

"Arrived onsite for unit tripping the breaker. Tested unit. Unit blew the breaker right away. Checked switches and all checked good. Checked fuse on the filter board and all checked good. Spoke with SW and checked the control and control board was working when connections for the 3rd mole. Connector to the control, the unit would not turn back on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Pflugerville, TX 78660

Wesley

Job Details: 06/22/2021

Arrived onsite and found airflow obstructed causing certain shelves to not reach cooling temp in fridge cabinet. Removed obstruction and verified good temp after repair. Advised customer. All checks good.

We serviced a

KITCHENAID OVEN

Model KFDC558JIB00

Near Cedar Park, TX 78613

David S

Job Details: 06/22/2021

"Arrived on site for small oven door not closing properly. Wobbling when closing. We gained access to the hinges and swapped the hinges around. We found the door closing as designed but not staying open when full opened. We installed new left and right hinges into the door, in there correct position, and still found the oven door not staying open. We inspected the door and found no missing glass inside the unit. Tested the door and found the hinges still under a lot of tension when full opened, forcing the door to slam forward. I spoke to Shana. I am ordering a parts research on the left and right hinge. ; ordrng 1 W11402038 (Kickplate) and 1 Partsresearch (18 inch oven door hinges left and right)"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/22/2021

"Arrived on site for washer leaving water in fabric dispenser and drawer not sliding out easily. Inspected unit and work area. Tested dispenser drawer operation and found no sliding in and out as designed. Found dispenser housing will need to be replaced to correct, housing out of square. Performed diagnostics mode and tested inlet valve operation and found working as designed. Recommend to dilute fabric softener before placing in dispenser. All tested good, no water leaks detected.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Georgetown, TX 78633

Lou

Job Details: 06/22/2021

"Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised that the tub was full but they smoked the water. I found the drain area more full than normal. I pressed the start button for 3 seconds and it engaged the drain pump and it took a while for the water to drain and even after the 3 minutes, there was still more than half the drain area with water. I inspected the drain hoses and they were clear. I inspected the disposal area and it was clear and the plug was removed. I removed the drain hose from the dr tube and found the check valve blocked. Removed the debris and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model GFE27GMDDES

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/22/2021

"Arrived on site for refrigerator intermittently cooling in RC. Inspected unit and work area. Unit was cooling at time of service. Customer stated that another service company had replaced main control twice and RC heater. Performed diagnostics mode and tested thermistor, fans and sealed system. Found sealed system correct. Called Whirlpool tech support and spoke Tony. Found possibly of intermittently RC fan failure. Will need to replace fan motor and evaporator cover. Unit was working at time of service and no water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADE0

Near Austin, TX 78739

Leonardo

Job Details: 06/22/2021

Arrived on site to test unit Not draining. Found glass stuck in drain motor. Removed glass test unit and unit test good

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Austin, TX 78732

Brandon

Job Details: 06/22/2021

"Arrived on site for customer complaint of PO error code and unit not cooling, found failed HV control board. Customer has one on order and is being delivered today, he is going to install the one he bought and call us if there is a problem."

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADW

Near Austin, TX 78735

Leonardo

Job Details: 06/22/2021

Arrived on site to replace valve and switch and igniter. Replaced all parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL FREEZER

Model WZC3122DW01

Near Waco, TX 76706

Jonathan M

Job Details: 06/22/2021

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, coupler, and dye dryer. Charge the unit and found the compressor kicking off due to over and being. Stabilized pressures and found the unit had a restriction. Spoke to SW and was advised to run a vacuum pump on the unit to suck up any liquid contaminants in the system. Went to vacuum out the unit and found the vacuum pump in operable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Waco, TX 76712

Jonathan M

Job Details: 06/21/2021

"Arrived on site for a refrigerator that?s not holding temperature in the refrigerator section. Inspected unit and work area. Took temperatures of the freezer and refrigerator and found the freezer sitting at 6?F and the refrigerator section sitting anywhere between 38?F and 42?F. The customer advised that the unit is fluctuating in temperature from 38? up into the 50s. Ran the unit for diagnostics in checked thermistors, evaporator fans, and air baffle. Unit ran as designed. Found no evidence of a defrost issue on either evaporator. I called Techline and spoke to Chris SR# 7731053276. He had me check the condenser to ensure that the unit was cooling properly and otherwise to get a temperature data logger to ensure that the unit is in fact not cooling properly. Checked the condenser coil?s and found them completely covered in lint buildup causing the unit to overheat. Used a vacuum to remove lint buildup at the condenser coil?s and advised the customer to let the unit cool over the next few days and unit should return back to normal temperatures. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Waco, TX 76710

Jonathan M

Job Details: 06/21/2021

Arrived on site for a washing machine that will finish the cycle. Inspected unit and work area. The customer advised the unit doesn?t seem to be washing her clothes and will shut off prior to the end of the cycle. We?re on the unit through diagnostics and found the unit not shifting between agitation and spin. Checked underneath the unit and found the cam disengaged from the shifter. Replaced actuator and tested unit. Unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2CHQXKQ07

Near Moody, TX 76557

Jonathan M

Job Details: 06/21/2021

Arrived on site for a refrigerator that is dripping water from the freezer section. Inspected unit and work area. Confirmed customers complaint and found the drain pan frozen over at the evaporator. Removed that cover and blew out obstruction in the drain tube. Defrosted ice and tested unit. Unit began working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Lago Vista, TX 78645

Justin

Job Details: 06/21/2021

Arrived on site for a refrigerator with no cool. I found the FC and RC warm. I put the unit into diagnostics mode and found all airflow components working as designed. I ran test 40 and never heard the compressor turn on. I gained access to the compressor and found the windings ohmd out good. This indicated a bad orion control. I replaced the control and the compressor then turned on. I waited several minutes to assure the unit was cooling. I placed my hand back by the airflow at the FC fan and found it blowing cold air. I found the unit now cooling. I advised the customer to wait at least 24 hours before storing food. Unit is running as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Buda, TX 78610

Kevin

Job Details: 06/21/2021

"Arrived on site and inspected washer and found saved error code F0E7 load detected when running clean washer cycle, found rotor is loose and after tightening it ensured washer is operating properly by running all functions in manual diagnostics and automatic test cycle. Also Discussed proper loading and detergent usage. No further repair is needed at this time, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/21/2021

"Arrived on site to test unit for not filling. Found unit not filling. Verified voltage, replaced inlet valve. Tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model MHW3505FW1

Near Point Venture, TX 78645

Justin

Job Details: 06/21/2021

Arrived on site for a washer leaking. Upon further inspection I found the bellow torn. The units were also stacked.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near New Braunfels, TX 78132

Noah D

Job Details: 06/21/2021

"Arrived on site to inspect unit for not cooling in fridge. Upon inspection found a defrost error in fridge section, tested heater and main control. Both worked correctly, set to a forced defrost and swapped UI. Customer will defrost unit and plug in after the ice is melted. Complete"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HB2

Near Waco, TX 76711

Jonathan M

Job Details: 06/21/2021

"Arrived on site for arrange that wall heat. Inspected unit and work area. The customer advised that none of her burners or oven are working but the control does turn on and tell time. Removed terminal block cover and checked voltage. Found 120 V going from L1 to neutral, 42V from L2 to neutral, and 71.4 V from L1 to L2. I checked voltage at the wall to confirm the issue is with the power supply and confirmed the same voltage at the wall. Advise the customer they will need to have an electrician come fix their electrical supply issue. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model W8TXNGMWQ00

Near Bastrop, TX 78602

Matthew

Job Details: 06/21/2021

"Arrived onsite for potential defrost issues. Upon inspection found unit unplugged and defrosted. Plugged unit in and checked fans and compressor, passed. Checked heater and passed. Found ADC not responding and bi- metal out of range. Replaced ADC and bi-metal. Plugged unit in and tested. Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Georgetown, TX 78628

Kayman

Job Details: 06/21/2021

Arrived onsite for dryer not turning off on its own. Upon inspection I found that when I turned the timer knob I could not hear it ticking as it should. I accessed the timer and found one of the connectors burnt on the part. I replaced the timer and tested the unit. The unit still would not advance time to stop. I confirmed voltage at the term block as well as the timer. I found the PTS switch shows open on both settings and will turn on with both settings. I am ordering another timer jic this one was bad and a PTS for return visit. Office to R/S due to part availability. ; ordrng 1 WPW10185982 (Timer) and 1 WPW10117655 (PTS switch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Leander, TX 78645

Justin

Job Details: 06/21/2021

"(Tw)Arrived on-site for dishwasher ruining dishes. C/S they have a water softener. Entered diagnostics, found F2E1 (tech sheet did not show this error code. Chris(techline) said not to worry about error code. No other error codes found. Measured amp draw, found heater drawing proper amperage. Unit finished cycle, no other issues, functioning as designed. Called techline, spoke to Chris SR# 7731048050. He advised the unit should not mechanically cause this issue, and that unit appears as designed. Referred to The Answer Book and relayed info to customer: proper soap usage, water hardness level, water temp, proper cycle usage. No leaks at time of service

We serviced a

FRIGIDAIRE OVEN

Model FGEW3066UFA

Near Cedar Park, TX 78613

David S

Job Details: 06/21/2021

Arrived on site for wall oven showing error code e045 vent fan speed low. I gained access to the control and tested voltage to the fan while in operation. I found the control no sending properly voltage and I found the fan tachometer open not reading fan speed. I replaced both. I reassembled the unit and put it through. Preheat. The unit is now working as designed. Job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SSDUDE01

Near San Marcos, TX 78666

Noah D

Job Details: 06/21/2021

"Arrived on site to inspect unit for leaking, upon inspection found the units left door leaking from a cracked tube, replaced the full door and connected all hardware. Checked for leaks and found none. All functions returned. Complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Austin, TX 78744

Kevin

Job Details: 06/21/2021

"Arrived on site and inspected washer and found saved error code for spin limited by water temperature, There is a constant drip from the cold water valve into the basket. Ran all other functions in manual diagnostic and everything passed. Recommended replacing the valve assembly to correct drip.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Austin, TX 78701

Jacob

Job Details: 06/21/2021

"Arrived onsite for freezer not sealing correctly, causing some over frost. Look at the freezer seal and found that the top right of the seal was no sealing correctly with the cabinet.leveled the unit for the door to sit properly and was able to get the seal to straighten out to seal better with the cabinet. No issues at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Leander, TX 78641

Lou

Job Details: 06/21/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the ice door having. Small gap and allowing warm the ice bin, I removed and replaced the separator and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Cedar Park, TX 78613

Scott

Job Details: 06/21/2021

Arrived on site for fridge leaking . Found some standing water in fresh food liner . Found drain to be clogging on fresh tube . Also found 2 spot on back wall near control board sweating and starting to rust . Back wall is squishy. No other leaks detected at time on site.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Lou

Job Details: 06/21/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the motor/diverter failures and tripping the breaker, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Austin, TX 78741

Leonardo

Job Details: 06/21/2021

Arrived on site to drop off parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWBM00

Near Leander, TX 78641

Kayman

Job Details: 06/21/2021

Arrived onsite to install previously diagnosed parts. I installed the ice maker assembly and tested the unit.i cycled power to the refrigerator and the ice maker rotated a cycle and filled as designed. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL WASHER

Model GHW9250MW1

Near Austin, TX 78705

Jacob

Job Details: 06/21/2021

Arrived onsite for unit still leaking at the front of the door. Looked around the bellow had the unit do a heavy duty wash. No leaks but still checked the belly once again. Did see that the drain holes in between the tub and bellow were clogged. And saw that between the glass door and the bellow was some dog hair sitting in between the 2. Cleared drain holes and cleaned the glass and the bellow. Let unit run longer. Spoke with PR. No leaks at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78739

Brandon

Job Details: 06/21/2021

"Arrived on site for customer complaint of unit not cooling in either section, found compressor was trying to run, but not running, Found failed compressor. Ordering compressor, filter drier, and coupler. ; ordrng 1 W11025999 (Compressor) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 W10913906 (Coupler) and 1 Cnote (Auth) and 1 Cnote (Non UV filter drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM00

Near Dripping Springs, TX 78620

Brandon

Job Details: 06/21/2021

"Arrived on site for customer complaint of unit having frost, found evidence of an air leak, gasket was sealing all the way around freezer section.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY011

Near Georgetown, TX 78628

Lou

Job Details: 06/21/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the fill tube chute blocked with ice. I removed the ice maker and removed the block of ice and reinstalled and tested. Ice maker failed to operate. I removed and replaced the ice maker and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model ZISW480DXA

Near Austin, TX 78734

Robert

Job Details: 06/21/2021

Arrived on job for complaints of no cooling. Found all fans working and compressor. Called SW and ordered SS parts. ; ordrng 1 W10913906 (coupler) and 1 WR85X27895 (evaporator sxs) and 1 WR86X25269 (DRYER ) and 1 WR87X10111 (compressor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV5

Near Austin, TX 78724

Matthew

Job Details: 06/21/2021

Arrived onsite to replace previously diagnosed parts. Replaced dampener and adapter. Tested unit and unit is functioning properly. No noise when fan is on. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV01

Near Austin, TX 78724

Matthew

Job Details: 06/21/2021

Arrived onsite to replace previously diagnosed parts. Replaced diffuser. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/21/2021

Arrived on site for AIG WASHER grinding while spinning. Found dust cover heavily saturated with oil from gear case. Removed dust cover and found belt was also burnt up. Will return with gear case and cam. Will be ordering a belt to complete the repair once new gear case and cam have been installed. Dust cover will need to be cleaned. Customer agreed to allow me to use their sink and dish soap to remove oil built up on dust cover. Motor pulley and motor exterior also covered in grease and will also need to get cleaned off. Returning with all parts JIC. ; ordrng 1 W11239857 (Belt)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Austin, TX 78739

Brandon

Job Details: 06/21/2021

"Arrived on site for customer complaint of long dry times, found unit tested good, just needed vent cleaning, instructed customer to have vent cleaned."

We serviced a

WHIRLPOOL COOKTOP

Model KCGD506GSS00

Near Leander, TX 78645

Justin

Job Details: 06/21/2021

Arrived on site for a cooktop clicking when burners are on. I tested the unit and found that whenever you turn on any one burner all ignitors continue to click. I called techline and spoke to Adrian and kept the same SR #7730615963. I checked voltage at the wall and found neutral to ground having 120V. This indicates reverse polarity at the wall. We advised the customer on our findings. We advised this would be a problem for an electrician. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Marble Falls, TX 78654

Cliff

Job Details: 06/21/2021

Arrived on site to diagnose a refrigerator that is randomly shutting down. Hv control and ui will need to be replaced at the same time to complete repairs. Office to set return appointment. Hv control (267.79+tax); O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near San Marcos, TX 78666

Andrew

Job Details: 06/21/2021

"Arrived on site to replace support rollers, belt and idler pulley. Replaced parts, tested unit, unit is nice and quiet.