Near Elgin, TX 78621
Andy
Job Details: 12/23/2020
DISHWASHER FRIGIDAIRE FBD2400KB12B Arrived on site for dishwasher not draining. Tested and inspected unit and found garbage disposal knockout for drain line not knocked out. Knocked it out and reconnected drain hose and tested unit. All operations are normal. No water leaks present at time of service. Instructed customer on use and care and practice for best performance.
Near Lakeway, TX 78734
Brandon
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site for customer complaint of long drain error code, found unit was not draining properly, ordering drain pump. ; ordrng 1 W11412291 (Drain pump) and 1 Cnote (Office to reschedule)"
Near Austin, TX 78748
Robert
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on call for complaints of leaks. Found loose connection at hose. Reconnect and test.
Near Pflugerville, TX 78660
Matthew
Job Details: 12/23/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for range door popping off. Upon inspection found faulty glass door. Will need to order and replace outer glass door assembly W11176456. Office to reschedule ; ordrng 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)
Near Bertram, TX 78605
Cliff
Job Details: 12/23/2020
WASHER MAYTAG MHW6630HW0 Arrived on site to diagnose a washer that is leaking. Tested unit and found dispenser leaking during Phil. Replaced dispenser assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Hutto, TX 78634
David S
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer leaking. I inspected the unit and work area. I found fault code f7e8, f7e9, F8e1, f2e1. I inspected the water lines and found the water level sensor line had backed out enough to leak. I reseated the line and used a hose clamp to hold it in place. I ran a diagnostics cycle and found the water valves not opening up all the way causing the long fill error. The water valve will need to be replaced to fix this issue. The office will reschedule when we have an eta on the part. ; ordrng 1 W11173597 (housing)"
Near Georgetown, TX 78633
David Z
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW8500SR00 "Arrived on site to diagnose washer that is throwing F22 code for latch error. Put unit in manual test mode to try latach and it just errored out. Customer has already replaced the latch and issue persists. Next step is to replace the CCU control.
Near The Hills, TX 78738
Robert
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW9151YW00 Arrived on job for complaints of error code. Found the latch is good and the control will need to be replaced.
Near Round Rock, TX 78681
David S
Job Details: 12/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previous diagnose parts. I gained access to the main control and I replaced with new. I powered the unit back on and tested the unit. It is working as designed. Job complete.
Near Manor, TX 78653
Andy
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHV04 Arrived on site for refrigerator not cooling. Tested and inspected unit and found compressor and fans running. Found very poor frost pattern. Did amp draw and found compressor pulling 0.67 amps. Did SS pre check. Unit will need SS repair. Ordering needed parts. 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LOCKRING (LOCK RING ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188822 (evaporator)
Near Leander, TX 78641
Lou
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WMH32519HV "Arrived on site to install previously diagnosed and ordered parts. Due to the unit not heating, I removed and replaced the magnetron, capacitor and diode and tested. Unit is operating as designed.
Near Austin, TX 78746
Kevin
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site and replace control board diagnosed on previous visit, after replacement counter light is working properly. Took one picture, job complete"
Near Austin, TX 78729
David Z
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL KDFE104HBL0 Arrived on site to diagnose dishwasher that was constantly running when using delay start. Customer informed me that they used delay start and ran before bed. They woke up several times and unit was running 4+ hours. Replaced control to remedy. Normal functions are working as designed. Customer will follow up if issue repeats. Call complete.
Near Austin, TX 78748
Luis
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Powered u it on found evaporator fan not running diagnosed a defective fan motor,installed a new fan motor powered unit on fan powered on. ; used 1 WP2315539 ( Fan motor) from stock"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/23/2020
ICE MACHINE WHIRLPOOL KUIX535HPA00 Arrived on site to install previously failed pump. Removed pump and installed new pump. Ice maker is draining as designed. No leaks detected. Job completed.
Near Austin, TX 78724
Matthew
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL ADB1400AGB3 "Arrived onsite for dishwasher not washing. Put unit in diagnostics and found F4E3 motor loose connection. Upon inspection found loose connector. Restored connection, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Leander, TX 78641
Kayman
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. Upon arrival I found the unit in full bake at 350 F I advised that I will not be able to pull the unit and do the repair while the oven is heated. ; O-emld tckt
Near Austin, TX 78727
David Z
Job Details: 12/23/2020
DRYER MAYTAG MEDE200XW1 Arrived on site to diagnose dryer making an awful screech. Screech persists all the time. Disassembled unit and found the belt pulley was seizing and screaming. Replaced pulley and retested. Unit is now silent. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/23/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not heating, upon inspection found the igniter not glowing, checked for part and found the replacement part broken. Ordering new one. Office to reschedule ; ordrng 1 W11176454 (IGNITER )"
Near Austin, TX 78729
Wesley
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived onsite and ordering ui for f2e2 as no function and replacing main control did not repair. Advised customer accordingly. Office to reschedule. ; ordrng 1 W11028325 (housing-ui)
Near Austin, TX 78737
Leonardo
Job Details: 12/23/2020
OVEN WHIRLPOOL WOS51EC0AS01 "Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit not heating. Found bad tod, replaced tod test unit and unit test good job complete
Near Austin, TX 78750
Wesley
Job Details: 12/23/2020
WASHER MAYTAG MVWB835DW5
Near Niederwald, TX 78640
Jacob
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WMH31017HS Arrived onsite for unit giving error code F1E6. Unplugged unit and plugged the unit back in. Error code went away. Tested unit. Unit is not heating. Ordered parts. Office to reschedule.; ordrng 1 W10832024 (thrmst-fix) and 1 W10850446 (capactr-mg) and 1 W10892389 (cntrl-elec) and 1 W11256462 (diode) and 1 W11493410 (MAGNETRON )
Near Round Rock, TX 78664
David S
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for fridge not making ice. I inspected the unit and work area. I found the unit not dispensing water either. I inspected the wiring and found it all connected properly. I found the water valve at the wall turned off. I turned the water back on. I tested the unit. It is now dispensing water, and and filling the ic maker. Job complete."
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/23/2020
OVEN WHIRLPOOL WEE510S0FV2 Arrived on site to install previously diagnosed parts. Removed harness and installed new harness. Removed old control and installed new control. Placed oven in broil and it still didn’t begin broiling. Checked broiler element and it was faulty. Replaced broiler element and put oven in broil. Oven began heating as designed. Job completed.
Near Austin, TX 78726
Justin
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ "Arrived on site for dishwasher that was leaking from the front. Upon arrival customer stated they just had a plumber out to change the waterline to the dishwasher from a copper line to a stainless mesh line. Upon inspecting the unit I found a small leak coming from the elbow on the water line(pictures in SD). Put unit into test mode and observed any other leaks, no other leaks detected. Advised customer to reach back out to plumber with findings. Call complete."
Near Manor, TX 78653
Andy
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Austin, TX 78738
Brandon
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for customer complaint of smell, found plastic had fallen on heating element, unit tested good, the smell will go away and was not strong at time of service."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/23/2020
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site to inspect cooktop, upon inspection found the front right burner covered in black Dust, checked all functions and orifices, all sized correct. Ordering parts. Office to reschedule ; ordrng 1 W10891746 (BURNER HEAD ) and 1 W10892771 (MANIFOLD ) and 1 W11121390 (CAP )"
Near Austin, TX 78738
Luis
Job Details: 12/23/2020
FREEZER WHIRLPOOL GAFZ30FDGB00 "Arrived on site for cooling complaint. Per customer door was accidentally left open,found weak air flow through vents,evaporator incased in ice. Ran diagnostics unit defrosting correctly no errors on thermistor,defrosted evaporator secured thermistor to suction line,powered unit on checked air flow good.
Near Temple, TX 76502
Tyler
Job Details: 12/23/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for Dishwasher giving a F9e1 error code indicating that the drain pump is not working correctly. Upon entering diagnostics I was able to confirm the error code though and there were no other codes stored in the memory. I then checked voltage down to the drain pump and found it was receiving the proper power supply but the drain was internally stuck in allowing it to spin the water out correctly. Office to reschedule due to part currently labeled PSP and out of stock; ordrng 1 W11412291 (DRAIN PUMP MOTOR)
Near Little River-Academy, TX 76554
Tyler
Job Details: 12/23/2020
DRYER GE DCVH680EJ1WW Arrived on site for dryer turning on but not turning drum. Upon arrival I found the belt was intact. I gave the drum a spin while running the unit and found the motor had gotten stuck upon further disassembly I also found the felt liner belt supporting the drums rotation was also thinning out and causing the drum to rubber against the frame. Office to reschedule once availability of parts is known and after ahs approval.; ordrng 1 CNOTE (AHS APPROVAL NEEDED) and 1 WE09X27634 (FELT) and 1 WE16X20393 (blower wheel ctr) and 1 WE17X23463 (drive motor) and 2 WE1M1067 (slide bearing)s and 2 WE1M504 (SLIDE WHITE)s
Near Spicewood, TX 78669
Brandon
Job Details: 12/23/2020
DISHWASHER FRIGIDAIRE LFID2426TF2A "Arrived on site to replace spray arm and support, after replacing, unit tested good."
Near Georgetown, TX 78628
Tommy
Job Details: 12/23/2020
OVEN WHIRLPOOL JJW3830DP01 Arrived onsite for previously diagnosed parts. Turned unit off at breaker. Pulled unit and replaced control panel. Placed unit back into wall turned unit on at breaker and tested. Unit is operating as designed. Job Completed.
Near Killeen, TX 76549
Al
Job Details: 12/23/2020
DRYER WHIRLPOOL SDE3606AYW
Near Leander, TX 78641
Kayman
Job Details: 12/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven that won’t connect to WiFi. upon inspection I found the unit was not responding to my touch very well. I cycled power and walked through the WiFi set up process with the resident. The unit is connected to WiFi. Job complete.
Near Austin, TX 78731
Kevin
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site and inspected refrigerator and found water will not dispense and no ice is being made. Sound connector on valve is loose and after resetting it water is now dispensing. Assisted customer in removing drawers so that they could clean behind them, no water leaks from connections at time of service, job complete"
Near Austin, TX 78738
Leonardo
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDFM404KPS0 Arrived on site to test unit for not responding. Test unit and found f8e4 error float. Also found vent error. Ordering new vent and gasket and funnel office to reschedule. Sr# 7729577494; ordrng 2 W11025988 (FUNNEL)s and 1 W11184028 (GASKET VENT ) and 1 W11416460 (VENT )
Near Austin, TX 78731
Kevin
Job Details: 12/23/2020
WASHER MAYTAG MVWB835DW2 "Arrived on site and replaced valves diagnosed on previous visit, after replacement confirms they are no longer leaking through the diagnostic cycle. job complete"
Near Austin, TX 78745
Luis
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site for water leaking. Found upper portion of freezer door not sealing to cabinet,about an inch gap,removed door checked icemaker no leaks from icemaker,checked basket and rails good,found screw insert on door not aligned with other 3 inserts ordering a freezer door and rails incase needed ; ordrng 1 LW10858419 (Freezer door) and 1 WPW10397636 (Slide) and 1 WPW10397635 (Slide)"
Near Salado, TX 76571
Tyler
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KFIS25XVMS1 "Arrived on site for refrigerator not cooling properly. But arrival customer stated that roughly a week before diagnosis the fridge stopped cooling and it took a few days before kicked on again upon arrival I did find that the condenser fan motor and evaporator fan motor running and I could hear a continuous clicking noise every few minutes from the compressor but the compressor would not stay on more than a few seconds I didn’t check continuity to the compressor and found that it was good I also check for 120 V to the starter and overload relay and found it was receiving proper voltage but was not sending voltage into the compressor well enough.; ordrng 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)"
Near Seguin, TX 78155
Noah D
Job Details: 12/23/2020
WASHER MAYTAG MVWC415EW0
Near Georgetown, TX 78633
David Z
Job Details: 12/23/2020
WASHER MAYTAG MVWB835DW "Arrived on site to diagnose washer that is throwing a LF error. Put in manual test mode and ran unit. Found failed cold valve, hot good. Replaced valves to resolve. Retested and all valves are working as designed. No water leaks found. Call complete."
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to test unit for excessive vibration. Found unit would shake horribly when in spin. No error codes present. Recommend replacing all four shocks. Office to reschedule.; ordrng 1 W11314361 (rotor) and 1 W11316766 (DAMPER) and 1 W11354541 (STATOR)
Near Killeen, TX 76543
Al
Job Details: 12/23/2020
DRYER GE DBVH512EF0WW "Arrived to inspect dryer not turning properly.This call had been prescreened by DW who advised the motor was defective.Disassembled and attempted to replace the motor and blower assembly, but the blower wheel was cross threaded and wouldn’t separate from the motor for assembly.SW IS ORDERING THE NEEDED PARTS FOR RETURN SERVICE.TG IS TO RETURN ON NEXT VISIT.OFFICE TO RESCHEDULE THE CUSTOMER FOR RETURN SERVICE.NEEDS MORE WORK See sticky note; O-emld tckt"
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for There is no hot water. Placed in diagnostics and had no errors. Removed door panel and found a loose connection to control. Re-secured connector. Placed in diagnostics again and ran the full cycle. Heating element is heating as designed. No leaks detected. Job completed.
Near Austin, TX 78717
Justin
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher with soap dispenser broken. Found soap dispenser clip broken and not allowing soap dispenser door to close. Installed new dispenser and ran test cycle on unit. Unit working as designed. No leaks observed at time of service. Call complete.
Near Austin, TX 78717
Justin
Job Details: 12/23/2020
DISHWASHER KITCHENAID KUDI01FLSS6 Arrived on site to install previously diagnosed parts. Installed link kit and tested unit. Unit working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for not measuring correctly, upon inspection found the customer unaware of features, showed correct use. Changed UI with no change, replaced original. Complete"
Near Salado, TX 76571
Tyler
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL MH1150XMS3 Arrived on site for microwave making a loud noise on the turntable is moved and the handle broken. Upon arrival found that the turntable motor was indeed broken and grinding internally whenever receive the power to rotate. I went ahead and replace the turntable motor and then looking upon further inspection of the door I found that the handle could not be repaired due to external and internal damage around the door rendering it impossible to take apart without damaging it further. We will need to get authorization from American home shield to replace the door office to reschedule once availability apart is known; ordrng 1 8204741 (DOOR STAINLESS )
Near Austin, TX 78704
Richard
Job Details: 12/23/2020
RANGE IKEA IGL730CS0 Arrived onsite for the range shutting and presenting error code F8E0. During testing found that the error code was for low fan speed. Replaced blower motor and reset control and all functions tested fine complete
Near Austin, TX 78728
Wesley
Job Details: 12/23/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site and leveled unit to repair cooking concerns. All checks good.
Near Dripping Springs, TX 78620
Robert
Job Details: 12/23/2020
WASHER MAYTAG MVWB765FC3 Arrived on job for complaints of noise. Found the gearcase leaking and damaged rotor and stator. Replaced agitator gearcase rotor and stator . After replacement test operation. No leaks detected at time of service
Near Spicewood, TX 78669
Brandon
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WMH53520CS0 "Arrived on site to replace transformer, after replacing, unit tested good."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for PRE-ID Door Dented/Scratched - BOTTOM FREEZER DOOR (DAMAGE NEAR THE HANDLE IS SCRATCHED)Removed scratched freezer door and installed new freezer door. Job completed.
Near Killeen, TX 76549
Al
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived to install previously ordered parts.Removed and replaced both led lights and unit tested as designed.Job completed
Near , TX 78737
Leonardo
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDTE304GPS0 Arrived on site to test unit for unit not washing and no power. Test unit and found no power to unit and unit not draining. Found bad outlet and found plug in disposal still on. Advised customer to get electrician to check voltage and customer will remove plug job complete.
Near Temple, TX 76502
James
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and tested operation. Found long fill error in memory. Tested valves in manual diagnostics cycle and found cold valve making an odd humming sound. Inspected valves and found cold water solenoid not seated fully onto valve. Attempted to seat solenoid but it would not budge. Installed new valve assembly and tested operation. Ran calibration and automatic diagnostics. Unit now functioning properly with no faults after repair. Job complete
Near Burnet, TX 78611
Cliff
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site to install shim for refrigerator. Installed shim and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78626
Tommy
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW8500DC Arrived onsite for for washer leaking. Upon arrival found water was leaking from hot water valve. Turned water off. Removed unit lid and panel. Replaced valve. Put unit back together and tested. Found unit now operating as designed. Job Completed.
Near Temple, TX 76502
Tyler
Job Details: 12/23/2020
RANGE MAYTAG MER8700DS1 Arrived on site to install previously diagnosed bake element. After installing the needed part I was able to reassemble the unit and verify that unit heats to 350° as designed. Call complete
Near Temple, TX 76501
Tyler
Job Details: 12/23/2020
RANGE WHIRLPOOL WFE505W0HB2 Arrived on site for rains giving an F1E0 error code according to the customer upon arrival and they said they could not use the oven portion of the range. Upon further inspection I was able to confirm and diagnostics the F1E0 error code indicating a failure inside the main ACU. After replacing AC was able to retest unit and verify that everything is now functioning as designed with no errors popping up. Call complete
Near Killeen, TX 76543
Al
Job Details: 12/23/2020
RANGE ROPER LFEF3011LWD "Arrived to inspect bake element damaged.Confirmed, removed and replaced it.Unit now works as designed.Job completed"
Near Killeen, TX 76542
Al
Job Details: 12/23/2020
OVEN GE JBP65SM2SS Arrived to install previously ordered part.R&R the bake element.Unit now works properly.Job completed
Near Killeen, TX 76542
Tyler
Job Details: 12/23/2020
OVEN GE JT3500SF2SS Arrived on site for of them that was giving an F 96 error code after a previously installed circulation fan motor repair. On further inspection of the unit I found that the F 96 Error was present. When in test mode the fan motor would turn on although the main control was not detecting the fan motor at full speed. After getting a HS authorization I replaced the main control and then retest the unit to verify that it would last longer than a minute and then continue to preheat to 350°. Unit preheated correctly and is functioning as designed call complete.
Near Austin, TX 78717
Justin
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to install previously diagnosed parts. Gained access to hinges and installed new ones. Tested unit and unit is now functioning as designed. Call complete.
Near Georgetown, TX 78628
Lou
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the fill tube harness being damaged, the right RC door gasket being torn and the ice bin being cracked, I removed and replaced the fill tube harness, door gasket and bin and tested unit. Unit is operating as designed. I used my heat gun to shape the door gasket to give it a good seal. No water leaks observed during service. Job completed."
Near Marion, TX 78124
Noah D
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to inspect fridge for issues with ice, upon inspection found the fridge working to specs, all functions are working correctly. Reset filter light. No problems found. Complete"
Near Burnet, TX 78611
Cliff
Job Details: 12/23/2020
REFRIGERATOR FRIGIDAIRE LGHB2869TF6 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found fill line frozen over. Cleared ice from the line and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 12/23/2020
OVEN WHIRLPOOL GGG390LXS05 Arrived on site to replace igniter and bake burner and screws. Replaced all parts test unit and unit heated to 350 job complete no leaks present at this time.
Near New Braunfels, TX 78132
Andrew
Job Details: 12/23/2020
RANGE WHIRLPOOL WOS31ES0JS01 "Arrived on site to replace thermal fuse from previous diagnosis. Replaced thermal fuse, tested unit, unit tested good. Job complete."
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/22/2020
DRYER WHIRLPOOL WED5100HW0 Arrived on site for Not Heating/NOT HEAT AT ALL COMPLETELY COLDPlaced in diagnostics and got F2E1 (button on UI held down too long). Cleared error code. Ran voltage at the wall and only had 90.1 volts from L1 to L2. Dryer is operating as designed customer will need an electrician to come out and repair outlet or breaker and dryer will start heating again. Job completed.
Near Austin, TX 78717
Kayman
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for range burner not getting hot. I inspected the induction elements and did not see any shorts or breaks in any of the coils. I also found no voltage going to the elements when trying to heat. I could smell a faint electric burn smell within the unit. I accessed the terminal block and found the black wire on the range harness had shorted and burned into 2 pieces. The damage traveled down to the power cord as well. The unit will need a main harness and a new power cord for repair. I will need to order the terminal block (WPW10245259) and main harness (W11501975). Power cord(WX09X10035) I advised the property of my findings and that they would need to provide a power cord or purchase one from us. .; ordrng 1 W11501975 (HARNESS MAIN ) and 1 WPW10245259 (block-term) and 1 WX09X10035 (4' 40amp 4 wire rang)
Near Leander, TX 78641
Tommy
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for refrigerator door not sealing upon arrival found unit top door scrapped on bottom of linear and top door was dented ordering door replacement. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW10803965 (STAINLESS FREEZER DOOR) and 1 W10761079 (FILLER) and 1 W11178521 (NAME PLATE )
Near Lakeway, TX 78734
Brandon
Job Details: 12/22/2020
OVEN SAMSUNG NE58F9500SS/AA "Arrived on site for customer complaint of loud noise, found noise coming from lower convection fan motor, cooling motor tested good.
Near Austin, TX 78749
Richard
Job Details: 12/22/2020
WASHER WHIRLPOOL MVWB765FW3 Arrived onsite for the washer not working properly. During testing found that the console was not responding correctly. Ordering parts and office to schedule ; ordrng 1 W11135391 (Console)
Near Austin, TX 78732
Brandon
Job Details: 12/22/2020
COOKTOP GE ZGU48N6RH3SS "Arrived on site for customer complaint of unit sparking when off unless unplugged. Found switch issue on front left burner. Ordering switches, and spark module. Returning tech to replace front left burner switch first before replacing spark module. AUTH is required before spark module replacement. ; ordrng 2 WB24X10091 (Switch)s and 1 CNOTE (2 techs/2 hour job) and 1 WB13K10031 (Spark module) and 1 Cnote (Office to reschedule)"
Near Florence, TX 76527
James
Job Details: 12/22/2020
DRYER MAYTAG MGD7230HC0 Arrived on site and tested operation. Found F3E2 error. Tested moisture sensors and found to be good. Tested sensors at harness on control and found to be good. Unit has failed control. Office to schedule return services due to part availability. ; ordrng 1 W11441689 (CONTROL)
Near Copperas Cove, TX 76522
Al
Job Details: 12/22/2020
MICROWAVE WHIRLPOOL WMH1163XVB0 Arrived to inspect microwave not heating at all.Photographed the position of the unit which is approximately 1 foot from the stove top.The steam from the stovetop caused the unit to malfunction.Unit was installed at a slant which also contributes to the no heat issues.Seen notesOffice to reschedule the customer for return service due to parts availability.Needs more work Add on call; ordrng 1 RESEARCH (DIODE) and 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg)
Near Leander, TX 78641
Tommy
Job Details: 12/22/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for for dryer only having half element heat. Upon arrival found element was heating. Customer believed right vent was also element. Tested unit found unit operating as designed. But issues with rear vent. Job Completed.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to inspect fridge for defrost errors, upon inspection found the fridge working correctly after defrosting about 3 days earlier, ordering UI due to defrost issues. Office to reschedule ; ordrng 1 W11092503 (UI )"
Near Austin, TX 78749
Leonardo
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to test unit for door not closing correctly. Test unit and found right hinge broken. Will return with hinge to replace office to reschedule. ; O-emld tckt
Near Killeen, TX 76549
Al
Job Details: 12/22/2020
WASHER MAYTAG mvw6230hw0 Arrived to install previously ordered part.Removed and replaced the dispenser housing and unit tested as designed.Job completed
Near Austin, TX 78744
Richard
Job Details: 12/22/2020
WASHER AMANA NTW4516FW1 "Arrived onsite for the washer leaking oil. During testing found that the gear case is leaking a lot of oil. Took pictures. Will need to replace gear case , shield, belt , cam assembly, possibly the motor, capacitor, actuator. Washer is under warranty. Took pictures of the POP. Ordering parts and office to schedule ; ordrng 1 W11454741 (Gear case) and 1 W10890624 (Motor) and 1 WPW10006384 (Belt) and 1 W10913953 (Shift actuator) and 1 W11158830 (Capacitor) and 1 WPW10427633 (Sheld)"
Near Austin, TX 78745
Richard
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 Arrived onsite for the refrigerator leaking water at the valve. During testing found that the leak is coming from the valve. Replaced water valve and it tested good and no leaks detected complete
Near Temple, TX 76502
Jonathan M
Job Details: 12/22/2020
DISHWASHER GE PDW7880J10SS Arrived on site for a dishwasher that’s not washing dishes properly. Inspected unit and work area. Customer advised that she’s getting streaks and little particles on her dishes after I just washing cycle. Ran unit through a quick wash and unit was running as designed. Noticed customers complaint due to calcium buildup inside her dishwasher. I advised her that she would need to run several cleaning cycles through her dishwasher to read herself of that but that there was nothing I could do considering that the unit was completely operational and functional.
Near Volente, TX 78641
Tommy
Job Details: 12/22/2020
DISHWASHER JENN-AIR JDTSS246GM0 Arrived onsite for dishwasher rack not adjusting. Upon arrival showed customer how to use top rack adjusters. All tested good. Job Completed.
Near Temple, TX 76502
Dona
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found that valve had mechanically closed and stopped operation of Reservoir with tubing. Replaced tubing, icemaker, reservoir, valve and filter base. Verified unit is now calling for water and making ice. Checked for water leaks. No water leaks. All operations checked good."
Near Manor, TX 78653
Andy
Job Details: 12/22/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for microwave sparking. Tested and inspected unit and found sparking from inside microwave. Will need touch up paint and supports for repairs. Called whirlpool safely and spoke with Mike (SR# 7729490145) made aware of issue and what needs to be done. Was instructed to proceed under builder warranty since unit is still in warranty. Ordering needed parts. Customer will need paint in spray form so that the complete inside can be painted to match. Ordering parts research for paint. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH/PAINT ) and 2 W10840759 (support)s and 1 W10840794 (support) and 1 W10840795 (support)
Near Lakeway, TX 78738
Brandon
Job Details: 12/22/2020
COOKTOP KITCHENAID KCGS350ESS00
Near Austin, TX 78745
Richard
Job Details: 12/22/2020
WASHER WHIRLPOOL MVWB850YW1 "Arrived onsite for the washer not working properly. During testing found that the water valve was not working when asking for cold water. Installed new water valve and washer tested good and no leaks detected complete"
Near Austin, TX 78738
Brandon
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL JF36NXFXDE01 "Arrived on site for customer complaint of lights not working, found multiple failed modules, ordering modules. ;
Near New Braunfels, TX 78132
Noah D
Job Details: 12/22/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to inspect dryer for not turning correctly upon inspection found the the 240v supplied to dryer dropped as soon as the motor turned on. Customer must fix wall outlet. Complete
Near Leander, TX 78641
Tommy
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for previously diagnosed parts. Replaced control and tested. Unit is now operating as designed. Job Completed. No signs of leaks during service.
Near Austin, TX 78735
Kevin
Job Details: 12/22/2020
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site and found water is running over evaporator plate but there is no cooling happening. Found 120 V to start device, compressor is hot to the touch and start device is tripping. compressor would need to be replaced.
Near Meadowlakes, TX 78654
Lou
Job Details: 12/22/2020
OVEN WHIRLPOOL KODE500ESS04
Near Jarrell, TX 76537
James
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and tested operation. Found unit shaking more than normal. Inspected basket and found to have play on drive shaft. Properly secured basket and tested. Unit now functioning properly. Instructed customer on proper loading and that being upstairs in washer drain pan the unit can sound louder than normal. Unit tests good. Job complete
Near Pflugerville, TX 78660
David S
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived on site for washer not having power. I inspected the unit and work area. I found the unit locking itself out because of standing water. I tried to activate the drain pump and found it not draining. I drained all the water out with my ship vac. I found broken pieces of the drain pump impeller in the pump. I am ordering a new drain pump. ; ordrng 1 W10876600 (drain pump)
Near New Braunfels, TX 78130
Noah D
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for loud noise during fill, checked all lines and found a loose connection, retested with no noise. Complete"
Near Harker Heights, TX 76548
Al
Job Details: 12/22/2020
DRYER FRIGIDAIRE LAQE8000LW0 "Arrived to inspect dryer not powering on.Confirmed the complaint and found the UI and control were both defective.Also found the terminal block didn’t have a neutral wire from the control to the terminal block.Looked as if someone cut the neutral wire because I discovered and photographed the terminal block.It is suspected the voltage 249/249/0 caused both the the UI and control to malfunction.Unit will require multiple parts for unit to test properly.Serial number was not clear, but it was photographed in quick pics.Customer to purchase another dryer cord.; ordrng 1 137260640 (control board) and 1 137356610 (panel WHITE DISPLAY (UI)) and 1 809160802 (control asmy) and 1 RESEARCH (HARNESS THAT CONNECTS TO TERMINAL BLOCK ) and 1 RESEARCH (TERMINAL BLOCK )"