"Arrived on site to inspect unit for not heating normally. Upon inspection found the unit working normally and it heated to 300 with no issues, sensors tested good. Complete"

"Arrived on site and inspected vent hood and sound vent fan is getting Craig power and is running but it is noisy during operation. A new motor will be needed to correct issue quoted, Single scroll vent motor; ordrng 1 W10294006 (Vent motor)"

Arrived on site to diagnose range with spinning knob. Found the triple burner knob spins and doesnt turn valve. Removed knob and found the plastic scraped up and rounded where the metal collar sat. Used super glue and glued the collar back into the knob so that it can be used until a replacement arrives. Ordering new knob to ship direct to customer. Call complete.; ordrng 1 W11112747D2C (Triple Knob D2C)

"Arrived on site and inspected cooktop and found on left front burner when it is cold it takes longer than the other burners to ignite. After it warms up it will ignite successfully many times in a row. Replaced burner cap and burner head and twisted and pushed new burner Into new burner head to close gap. This appears to have helped the possibility of ignition. Spoke with techline to report customers experience, there is no known way to further address the issue.

Arrived onsite to replace part ordered by previous tech. Replaced part. No issues at this time. Job complete

Arrived on site for dishwasher leaking.I spoke to the customer and found out the unit isnt drying properly either. I put the unit through a diagnostics cycle. I found the heating element coming on. I found water leaking out of the vent. I am ordering the vent assembly to fix the leak. I spoke to the customer about the plastic tub not retaining heat and advised the use of rinse aid In order to get a better dry at the end of the cycle.; ordrng 1 WPW10329609 (Vent) and 1 WP8269259 (Gasket) and 1 W11227945 (Deflector)

"Arrived back on site to install previously ordered drain pump that wasnt seating properly causing the exact same leaking issues. Attempted sever time to get it on, but unit would leak in the exact same spot. Ordering the sump and motor and another drain pump. NOAR; ordrng 1 YALE-LEAK (YALE LEAK DETECTION PAPER) and 1 W11162733 (PUMP AND MOTOR) and 1 WPW10531320 (PUMP-DRAIN)"

Arrived onsite for failed wash motor and verified issue. Repaired by replacing sump and motor. Unit is now operating as designed. All checks good. Advised customer on the repair.

arrived onsite for unit giving and error code and the unit would sound really loud when in spin mode. Put the unit in diagnostics and got F71 error code and it is for suds error. When testing the unit it got stuck on draining the water. Was able to get out of diagnostics and made the unit spin in manually and heard loud noise. Ordered parts to replace in the unit. Needs authorization for all parts to be ordered and used. Office to reschedule ; ordrng 1 W10549509 (Basket) and 1 W10381078 (Shaft assembly and tub) and 1 W10763749 (Control) and 1 WPW10076270 (Screw and washer) and 1 Request (2hr)

"Arrived on site for loud noise. Diagnosed unit not running through a defrost cycle,ran diagnostics heater not powering on,checked continuity on heater failed diagnosed a defective heater. Defrosted evaporator replaced heater assembly."

Arrived on site for hood vent panel not staying up. I inspected the unit and work area. I found the clips not holding tension properly. I replaced the clips. I tested the unit and found it working as designed. Job complete.

"Arrived on site to inspect dryer start button not working. Upon further inspection, the customer demonstrated that sometimes the start button works and sometimes not, but they have to turn the button to get it work. I removed the console and inspected the start switch and button and found the shaft on the button was cracked and not seating correctly on the switch stem. I removed and replaced the button and retested and unit is operating as designed. No lint observed during service, job completed."

Arrived on call for complaint of not drying dishes.

"Arrived on site to inspect unit for not drying, upon inspection found the unit working and the heater working normally. All functions worked. Complete"

Arrived on site and for LR burner issues. Confirmed the complaint and found both the infinite switch and element were both defective causing the malfunction. R&R both and unit tested properly to customers satisfaction. Job complete

"Arrived on site to test unit for LF prompting. Found hot valve was not opening. Replaced valves, tested unit, unit working as designed. No leaks detected.

"Arrived on site for refrigerator not cooling in both compartments or making ice. Upon arrival confirmed complaint and found both compartments at room temp (over 70 degrees) upon further inspection found the evap coil completely dry and no coolness, frost, or moister build up. Amp draw to compressor was 1.82a. Found no evidence of leaks but found unit had restriction. Documented issue with techline (Drew sr#7732390427). Was instructed to replace replacement of compressor and dryer.s.; ordrng 1 Cnote (Spoke with sr and sr ordered and assigned compressor access port and uv drier to call)"

Arrived onsite for water with broken strike. Upon inspection I found that the strike had shattered and fallen out of the lid. Ordering 1x w11091027. .; ordrng 1 W11091027 (Strike)

Arrived on site to test unit for not cooling FC. Found unit pulling into vacuum meaning leaking somewhere. Found RC evap has minor leak from evap suction tube. Needing RC evap to fix issue. Need autho for sealed system and 2hrs on return visit. Office to reschedule. ; ordrng 1 WPW10643261 (RC evap) and 1 W10779331 (Compressor) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve)

Arrived on site to install previously diagnosed parts. Tested water dispenser and water came out. Customer was unaware that water was dispensing. I went ahead and removed the filter housing and installed a new filter housing. Tested water dispenser and water dispenser is working. Ran ice harvest and motor turned and dumped two cubes of ice. Ran water fill test and water filled mold as designed. Water was already inside the mold and overflowed. Wiped out water that overflowed ice mold. Felt reservoir and it was not frozen. Dual valve working as designed. No leaks detected. Job completed.

"Arrived on site to inspect microwave light bulb issues. Confirmed the issue werent with the bulb or housing, but with the micro computer. Unit light was left on as a nightlight and caused the malfunctions. Ordering the W11552018 microcomputer. Office to schedule return services.; ordrng 1 W11552018 (Micro computer)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to remove the agitator and found the agitator extremely hard to remove. Used WD-40 to loosen the screw to remove the agitator but found the spanner net would not be removed. Spoke to Paul and was advised to order the agitator and spinner nut and the original spanner net would have to be chiseled off or cut off. The office will need to contact American home shield about repair due to potential possibility of breaking the basket as well. Ordering parts and the office will need to contact the customer about a return date wants authorization has given.; ordrng 1 WP21366 (Spanner nut) and 1 WP3951744 (Agitator)

On site for fridge not cooling properly. Found compressor running and pulling .52A. Evaporator and lines werent getting cold at all. Evaporator fan running. Ordering SS REPAIR. SS TECH TWO HOURS. ; ordrng 1 SSTECHTWOHRS (SS TECH TWO HRS) and 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)

"On site for fridge not dispensing water. Confirmed complaint. Unit wouldnt dispense water, but is making ice. I tested unit by removing filter and there was no change. Found valve not receiving 120VAC, but not opening. Ordering valve. Updated model number. Office to reschedule. ; ordrng 1 WPW10179146 (Valve)"

Arrived on site for dryer making loud noise. Upon arrival confirmed complaint. Customer had pop to show unit in warranty. After further inspection I found unit had a failed roller and idler asm. Bearing in rollers and idler were failings and ripped up the belt. Replaced all broken parts with repair kit. Reassembled and tested unit with towels. Found unit no longer making loud noises. Call complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced freezer door and tested the unit. The unit began to dispense water and ice as designed. Advised the customer to get the unit 24 hours to cool and begin making ice. Call complete.

"On site for cooktop certain burners not igniting and wont stay lit after lighting with lighter. Confirmed complaint. Found knobs internally stripped making it difficult to turn burners on, orifices corroded and clogged not letting gas out, burner heads and caps worn due to normal use over time, screws holding orifice brackets rusted and unable to remove. Ordering LP orifices, maintop, orifice brackets, knobs, module, screws, burner heads, and caps. Office to reschedule. AUTHO.; ordrng 1 WB62T10370 (Maintop) and 5 WB03T10325 (Knobs)s and 2 WB16K10070 (Burner head 5k)s and 2 WB16K10055 (Burner head 9.5k)s and 1 WB16T10046 (Burner head 12k) and 2 WB29K10022 (Caps 5k)s and 2 WB29K10023 (Caps 9.5k)s and 1 WB29K10024 (Cap 12k) and 5 WB01K10112 (Electrode clips)s and 1 WB13K10014 (Ignitor) and 15 WB01T10106 (Screws)s and 2 WB02K10361 (Bracket 340)s and 2 WB02K10360 (Bracket 339)s and 1 WB02K10362 (Bracket 341) and 1 WB28T10134 (Tube LT FRT) and 1 WB28T10135 (Tube CTR) and 1 WB28T10125 (Tube RT REAR) and 1 WB28T10127 (Tube LT REAR) and 1 WB28T10133 (Tube RT FRT) and 1 WB28K10214 (Orifice FT RT) and 2 WB28K10031 (Orifice RR&CTR)s and 2 WB28K10215 (Orifice LT REAR&LT FNT)s and 5 WB01K10037 (Orifice nuts)s"

"Arrived on site for washer with broken lid. Upon arrival confirmed complaint. Inspected lid, and all hinges. Found hinges functioning as designed and not broken. Found lid lock functioning and lid and hinges also working as designed.

"Arrived on site for washer functioning correctly during cycles after started and also not turnin on/off. Upon arrival confirmed complaint. Upon further inspection found lidlock activated, and all other functions not responsive (lights, diagnostics, etc). Inspected ACU and found corrosion around board. No evidence of valve leaking. Replaced ACU after confirming stable 120volts. Also found clog in air trap and removed blockage. Found unit fully functioning as designed after running factory reset with new ACU. Call complete"

"Arrived on site and for front load washer not spinning. Customer was actually washing a load when I arrived, so I watched the load during the wash, drain and spin cycles and unit preformed as designed. Customer advised the unit seemed unbalanced, so I leveled the unit and checked for error codes and found F0/E2 Oversuds. Unit tested properly. Job complete"

Arrived on site for a refrigerator that has a gasket thats not sealing properly. Inspected unit and work area. Confirmed to the customers complaint and found that the door gasket had not been pushed into the door causing this issue. Realigned the gasket inside the door and tested the unit several times. The unit began to work as designed. Call complete.

Arrived onsite and determined heating loss due to short in supply. Voltage drops when under load. Advised customer on findings. Dryer is otherwise operating as designed. All checks good.

"Arrived on site for door not closing properly. Found righ hinge failed . Replaced hinge . All checked normal.

"Arrived on site for a washing machine that is not completing cycles intermittently. Inspected unit and work area. The customer advised they ran a bulky load about a week ago and it did not finish the cycle. They also advised that they had run a towel cycle a few days before that and that that load did not finish the cycle either. I ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. I asked the customer what type of load she was running on the bulky cycle and she advised that she was washing some rugs. I did inform the customer that the unit will have a difficult time washing rugs due to the weight of them and due to potential for off-balance loads. I instructed her that it is possible that the reasoning that shes getting those types of loads not finishing is because it does go off balance and its not completing the cycle. She advised that she has been running the unit for the past two months with normal loads and the unit has not had this problem but wanted to get a checked out due to having two loads do the same thing. I called whirlpool Techline and spoke to Andrew SR# 7731676789. He advised that the unit showing a minute left on the cycle and continuing to run was an indicator of an off-balance issue. He advised that based on the information, the issue is with the customer loading and low types. Went over loading with the customer and the unit is working as designed. Call complete."

Onsite for washer not turning on. Confirmed complaint. Found washer not responding when power button is pushed. I was able to get washer to enter diagnostics. No errors found. Unit wouldnt power down. It finally responded after pressing power button. Ordering UI and control. Office to reschedule. ; ordrng 1 W11458345 (Drain pump)

Arrived on site to install previously diagnosed parts. Removed heater and evap fan. Installed new heater and evaporator fan. Powered on fridge and compressor turned on and temps are dropping. Fans running. Asked customer to purge water dispenser and allow twenty four hours before placing items back in fridge. Job completed.

On site for dishwasher top rack getting off track. Confirmed complaint. Found left side front wheel dislocated from track due to rack roll out stops loose. Replaced both stops and adjusted leveling of unit. Unit functioning as designed. Call complete

"Arrived on site for a washing machine that is not completing cycles again. Inspected unit and work area. The customer advised the unit is not updating again after running to Lowes of laundry favor. Looked underneath the unit and found the cam broken again. Spoke to ER and was advised to replace the gear case, cam, and shifter. Replaced all parts and test of the unit. As designed."

Arrived onsite for dryer with lone dryer times. I performed and vent airflow test and found that there was poor airflow with the vent tube on and with the vent tube off it showed good flow. Which points to there being a blockage in the exhaust vet in the house. I advise customer to have his vents cleaned. Unit operating as designed.job complete

"Arrived on site to inspect washer not operating properly. Upon further inspection, the customer advised that the unit wont wash, but itll fill and rinse and drain. I placed the unit in diagnostics showing error code F8E1-Long Fill/No Fill. I cleared the code and continued with testing. When the unit was to fill with cold water, the unit stopped and shut down. I placed the unit back into diagnostics and retested and it completed testing but did not fill properly. I removed the water hoses and found debris in the cold valve. I removed and replaced the valve and calibrated. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for no power. Found loose connection at junction. Secured wires at junction test unit and unit test good job complete.

Arrived on site for Oven will not heat up. Found latch switch does not click when door is closed. Tested hinges and the door is closing fine. When I press the left side switch with my finger on the latch the switch does not click every time. I requested the latch when I received the callback but the latch did not arrive at the parts department yet. Im requesting the latch again (marked as failed to bring with me) and will return with all parts to complete the repair. I showed the customer how to make the switch recognize the door is closed by gently pulling on the door handle forward and backwards until the switch clicks and turns off the light. Once the light turns off the oven heats as designed. ; O-emld tckt

Arrived on site for icemaker issues. Checked harness found broken ground wire and damaged wires in harness sleeve diagnosed unit will need a new freezer door.

Arrived onsite for to check the dryer not being plugged because they are stacked. Found that the plug was barely in the socket. Was able to get the plug in and unit was working with no issues. No issues at this time. Job complete

"Arrived on site to test unit for buttons not responding. Found 1,2,3,4 not responding. Replaced console test unit and unit test good. Also found when you open the door the whole unit comes forward. Found wall bracket not installed correctly making unit shake and come forward. Customer will talk to builder."

"Arrived on site for dryer not heating. Inspected unit and work area. Mead incoming voltage to unit and found correct voltage. Tested voltage at timer and found correct. Gained access to heater and fuses. Measured resistance and found thermistor fix opened/ failed.Removed thermostat and installed new. Assembled unit and tested operation. Found unit heating as designed.

"Arrived on site to inspect unit for not closing normally due to broken parts and not cooling due to a shorted board. Upon inspection found the rack parts snapped causing issues, replaced all parts provided and found the cover needed to be replaced ordering cover and autho. Replaced control and programmed unit, all functions worked and compressor started. Office to reschedule; ordrng 1 12656820 (Cover) and 1 Autho (Autho)"

Arrived onsite for error code and unit making noise. Found F5E4 latch issue. Found latch motor continually to cycle after pressing clean cycle selection. Cancel on keypad was not functioning. Found control continually sending voltage to the latch motor. So replaced control. Tested unit and found latch motor would still be energized and run continuously. Unit is also having latch motor issues. And Will need latch motor replaced. Ordering latch motor.Need AUTHO. Office to reschedule ; ordrng 1 W10883049 (Door switch) and 1 Needautho (Need autho)

"Arrived on site for no ice. Ran diagnostics no water entering reservoir diagnosed a defective valve,replaced valve,ran diagnostics all test passed."

Arrived on site to install previous diagnose part. I gained access to the bracket and cleared out excess foam. I installed the new cover and it is working as designed. Job complete.

"Arrived on site ,replaced bellow . Bellow is no longer rubbing on inner basket . No water leaks detected at time of service. Job complete"

"Arrived on site for range broil element not operating. Inspected unit and work area. Gained access to broil element and measured resistance, found 17 ohms. Gained access to control and measured resistance at relay and found 17. Found control not sending voltage to element.Removed failed control and installed new. Assembled unit and tested all components. All tested good.

Arrived on site for unit not drying. Customer stated unit is heating just not tumbling. Tested unit and found unit not tumbling due to broken belt. Replaced belt with truck stock belt 341241 .Tested unit and unit operates correctly. Job complete

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from heating element. Replaced heater test unit and unit test good job complete.

"Arrived on site to diagnose a dishwasher not draining. Ran unit and could feel pump humming but not moving. Drained water out of tub and removed pump. Found chopper blade broken off of the impeller. Replaced with new pump and retested. Verified unit draining as designed. Call complete, no water leaks found."

Arrived on site for a dishwasher that has long cycle times. Inspected unit and work area. The customer advised that the unit seems to stop towards the end where our dishes arent completely dry. Advised this does not happen on every cycle but it happens enough where she wanted to check before her warranty expired. I did confirm that the unit is still within warranty. Ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and found excess suds inside the dishwasher during one of the wash cycles. I did advise the customer that that could be contributing towards their dishwasher not completely drying their dishes due to a oversuds. The unit is working as designed. Went over user care guide and call complete.

"Arrived on site to follow up on oven that was throwing NTC sensor error. On arrival checked the boiler and found the sensor blown out the bottom of the boiler. Swapped with new boiler and called tech line, SR7732375073. Tech line had me check resistance on the pressure sensor and inlet valve. Tested both and found readings within spec. Checked water supply and found good supply. Tech line said to swap appliance manager and retest. Swapped appliance manager and ran unit on steam bake as directed. I found no water entering the boiler again. Shut down unit, and within seconds boiler popped the sensor. Boiler and board appear defective. Reordering both, and replacing valve to resolve. Office to schedule when we have a valve and boiler in hand. ; ordrng 1 W10111418 (Valve) and 1 8186352 (Boiler)"

"Arrived on site to test unit for loud noise and not cooling. Unit receiving proper voltage but unable to get compressor, condenser motor and evap motors to engage. Verified inverter receiving proper voltage. Recommend replacing control. Would like to come out with inverter and power supply board as well. Office to reschedule.; ordrng 1 WPW10675033 (Control) and 1 WPW10624574 (Power supply board) and 1 W11087200 (Inverter)"

"Arrived on site and inspected dishwasher and found control board is burnt out. Took one picture. Some connectors have also deteriorated. Replaced for connectors and control board. After replacement started a normal cycle and dishwasher is progressing normally, job complete"

Arrived onsite for dryer tumbling but not drying. I tested voltage and wall and found good voltage on both legs. The I gained access to the heating element and performed a continuity test and found that it was good. I checked all fuses and thermistors and found the vent thermistor open. I am ordering 1x WP3387134..; ordrng 1 WP3387134

"Arrived on site Clicking or Clacking Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Placed in high speed spin and I could hear the belt squeak in the beginning of all three speeds. Placed in agitation and could hear something under agitator. Removed agitator tower and found candy wrapper and clump of hair along with tiny round crystals. Removed debris. Customer showed me a video of what her husband experienced when the noise was present. I couldnt replicate the noise in diagnostics, but it didnt sound like the gear case or splutch. Instead it sounded like something lodged underneath the agitator. Removed dust cover and splutch and there was not any evidence of grease. Ordering a belt to return and complete the repair. ; ordrng 1 W11239857 (Belt)"

Arrived on site for refrigerator needing previously diagnosed fan motor. Upon arrival confirmed fan motor failing but found issue was due to extensive ice build up due to unit not going into defrost mode. Due to thickness of ice couldnt access or remove parts. Also found during diagnostics defrost issue started due to a failing bimetal thermostat & thermistor. When running diagnostics unit would restart at random once entered. Informed customer unit would need a 24-48 defrost manually prior to being able to make repairs. Office to reschedule once autho for further repairs is received and unit is defrosted; ordrng 1 Cnote (Need ahs autho for further repairs/unit must be defrosted before repairs by customer)

"Arrived on site to inspect a dryer not powering on. Confirmed the complaint, disassembled and checked cutoff, element, terminal block and timer. All checked good. I jumped the door switch and the unit began operating properly. The door switch was damaged and causing the malfunction. Ordering the door switch to complete the repair. ; ordrng 1 WPW10237959 (DOOR SWITCH)"

"Arrived on site for a refrigerator with the water dispenser dispensing water slower than it did before prior services. Upon further inspection I found that the valve was moved closer to the closed position in order to regulate the pressure and eliminate the chattering. This is why the flow was weaker, and I let the customer know we could adjust it to allow more water through. However, the chatter may come back. I found the water pressure at the wall was the cause of the original chatter and dispenser faults. I informed the customer on my findings, and on installing a pressure valve regulator to help with this. The customer stated he would like to install his own pressure regulator.

Arrived on site and inspected dryer unusual noises during drying cycle. Customer advised it occurs unusually at the 10-15 minute mark after a load is going. I ran the unit and unit didnt duplicate the issues the customers have been experiencing. Customer advised on load size and detergent use. I advised the customer to video the next occurrence so the noises can be identified. Job complete

"Arrived back on site to install previously ordered part. R&R the micro computer, reassembled and unit tested as designed. The light now cycles on high, low and off without any issues. Customer satisfied, Job complete"

Arrived on site part did not arrive in time for service call will need to re-order; ordrng 1 W10916757 (Control panel)

Arrived on site for a washing machine that is making sounds as it spins and agitates. Inspected unit and work area. Confirmed the customers complaint and the customer advised the unit has been making sounds for about a month now and its just progressively gotten louder during agitation and spin. Confirm the customers complaint and diagnostics and looked underneath the unit. Spun the motor by hand without the belt on it and found a motor making a grinding sound. Spoke to PR and was advised he hit it with a hammer to see if it it popped up and stop making the sound. It did. I was advised to order the motor and return with the gear case just in case. ; ordrng 1 W10890624 (Motor) and 1 WPW10006384 (Belt)

Arrived on site for dishwasher not draining.I inspected the unit and work area. I pulled the unit from the cabinet. I inspected the hoses and blew through them. They blew clear. I filled the tub with water and ran the drain pump. I found the pump impeller spinning but not moving water. I am ordering the drain pump to complete the repair.; ordrng 1 WD19X25187 (Drain pump) and 1 WD35X10382 (Clamp kit)

Arrived on site to test unit for periodic erratic behavior. Elements tested good. Unit heated as designed. Found unit not connected to WiFi. Advised customer to download app and connect unit to WiFi for software update. Job complete.

Arrived onsite and found unit operating with failed wash motor. Replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site to replace console. Replaced console test unit and unit test good job complete

"Arrived on site for rattling noise . Rollers , pulley, belt blower wheel all looked in normal condition. Used pads on motor . Ran unit still making noise , sounds better . Unit is stacked in closet , weight 2 hrs . Ordering pads ,repair kit . Call to set return ; ordrng 1 Weigh2hrs and 6 Soundpadss"

Arrived onsite for unit not cleaning. Checked the top spray arm and it was clear. Ran automatic diagnostics and unit had water spraying out of both the bottom and the top spray arms. Found no issues with the unit at this time. Job complete

"Five downside and inspected range and found upper oven bake igniter has failed. Prescreened igniter is not the correct one it will need to be re-ordered.; ordrng 1 WP7432P143-60 (Upper oven igniter)"

Arrived on call to replace previous diagnosed parts. After replacing harness the fan working properly. No leaks detected at time of service.

"Arrived on site for oven combo , oven light not working, timer and preheat sound not working. Inspected unit and work area. Performed diagnostics mode and checked error codes, found no error codes. Tested light in component activation and found failed lamp bulb. Removed bulb and installed new. Ran factory reset and tested timer and preheat tone. Found all working as designed."

"Arrived on site to inspect unit for a broken vent from shipping, upon inspection found the vent cracked. Ordering complete assembly. Office to reschedule ; ordrng 1 W11242950 (Handle and vent)"

"Arrived on site to test unit for not powering on. Found unit had an outlet splitter and was not secured properly into outlet preventing unit from receiving voltage. Removed splitter, tested unit, unit is now working as designed. No leaks detected.

Arrived on site to replace panel for dishwasher. Replaced front panel and job is completed.

Arrived on site for dishwasher not cleaning properly and leaving the soap at the bottom of the tube. I inspected the unit and work area.I found a spoon holding the float switch up causing the water valve to not open. I removed the spoon and put the unit through a diagnostics cycle. I found the unit working as designed. Job complete.

Arrived on site to diagnose a refrigerator that is not dispensing water. Found water filter not fully installed and reinstalled it properly. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for fridge not cooling. I inspected the unit and work area. I toke operating pressures for the unit. I found the low side at -19 and the high side at 0. I put 125 psi of nitrogen into the system and found it holding. I put a measured charge into the system and found pressures dropping. I inspected all the visible lines and found no dye. I wiggle the dryer and could hear hissing coming from the line in the cabinet.

Arrived on site to test unit for flames being yellow.Office to reschedule. ; ordrng 1 GRLP4 (Lp kit)

"Arrived on site to install previous diagnose part. I replaced the back icemaker light, and the rest of the lights came back on. I found the door handles loose. I tightened the hands. Job complete."

"Arrived on site for dishwasher not heating. Ran unit through diagnostics and found no error codes. Ran through cycle and all components function as designed. After Speaking with the customer, found out she has never used rinse aid. Explained to her the benefits of rinse aid and how it will help the the drying process. Also instructed customer to run hot water through tap before starting cycle. Customer insisted unit was not heating so Called tech line for documentation. Provided SR#7732380387. No leaks present at this time. Job complete"

"Arrived onsite and remounted oven for better alignment, however I advised the customer that the alignment problems are due to the cabinet trim pushing up on the vent. Advised customer on findings. Advised that a permanent solution would require the oven to be reinstalled after cabinet customization."

"Arrived on site for poor wash performance. Found wash motor very week . Ran diagnostics got wash motor error and heater . Replaced sump. Ran diagnostics still getting weak wash performance. Ordering sump , control and sensor . No water leaks detected at time of service. Call to set return.; ordrng 1 W11227795 (Control) and 1 W10917110 (Sump motor) and 1 W10723295 (Sensor)"

Arrived onsite and found secondary wiring failure to drain pump. Repaired wiring. Unit is now operating operating as designed. Advised customer on the repair.

"Arrived on site to diagnose washer that had issues finishing loads. Customer had to open and close the lid several times to trick it into progressing. Checked under unit and found gearcase oil splattered everywhere, belt covered in oil and started to shred.

Arrived on site for range needing previously diagnosed ACU. Upon arrival confirmed prior complaint and installed needed part. Reassembled and tested unit. Found range functioning as designed with now error code failures. Call complete

Arrived on site to test unit for left rear burner not igniting. Found bad igniter ordering new IGNITOR office to reschedule ; ordrng 1 W10669524 (Left rear IGNITOR) and 1 W10860916 (Module) and 1 WPW10475149 (Module)

"Arrived on site for a dryer stopping and starting on its own during the dry cycle. Upon arrival the customer stated that they had removed the doors from the laundry closet to allow the unit to air out while running, and the issue has not replicated since. The customer also provided a video of the issue. They found that from the beginning of the cycle the unit would stop roughly every 10 minutes, and then kick back on throughout the entire cycle. I found the customer was not using sensor dry, nor the wrinkle control settings. The timer was recently replaced, and I found it good. I checked voltage at the wall and found good polarity. I gained access to the ignitor and motor. I found both in good shape. I tested the door switch and found it good. The customer also just cleaned the vents through the wall and stated that with 100% certainty there is no clog, but the issue is still occurring. I also found the customer typically used sanitize heat for most cycles, and often dries large loads. I informed the customer of the possibility of over heating and causing the motor to over heat and stop. I found no mechanical failure at the time of service and could not replicate the issue. Call complete."

Arrived onsite for broken oven glass and repaired by replacing oven glass and handle. Unit is now operating as designed. All checks good. Unit is now operating as designed.

Arrived on site for wall oven microwave combo giving inverter failure. Upon arrival confirmed complaint and after further diagnosis found inverter had failed due to mag. Found mag covered under limited parts coverage. I installed and reassembled unit with new parts. Tested and found p it functioning as designed.

Arrived on site to diagnose an oven that has damaged panels. Found upper door dented and console dented. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11087457 (Console) and 1 W11354870 (Panel)

"Arrived on site to test unit for not heating properly. Found bad bake element. Replaced element, tested unit to 350, unit is now working as designed. Job complete."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=16 degrees and the RC=39 degrees. I removed the FC evap cover and found a block of ice forming in the upper right corner of the evaporator on the cap tube. I checked amp reading to the compressor and got .93amps. Also, I found that both RC door gaskets are torn and the defrost bimetal is bad.I am ordering the compressor, UV dye drier, access valve, evaporator, 2 RC door gaskets, defrost bimetal harness, CNOTE-3 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 2 W10830162 (RC gaskets)s and 1 WPW10466675 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (UV dye drier) and 1 W10911102 (Defrost bimetal harness) and 1 CNOTE (3 HOUR JOB) and 1 W11256565 (Evaporator)"