"Arrived on site for customer complaint of not ice, found unit had ice and is working at time of service."

Arrived on site to test unit for no power. Found unit working correctly when I got here. Test unit and all checked good. Called Techline and let Techline unit is working as designed at This time. SR#7731076901

Arrived on site for fridge not cooling properly . Found unit is freezing food in fresh section. Ordering control and thermistor. Call to set return ; ordrng 1 W11357371 (Control) and 1 W10384183 (Thermistor)

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit makes a squealing noise when it has a load in it. I turned the unit on and the noise would not duplicate. I disassembled the unit and found the belt, both rollers and the tension pulley were badly worn. I moved and replaced the rollers, tension pulley and belt and cleaned the lint from inside the unit. Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site for refrigerator leaking water, rust spot developing on stainless doors and slow ice production. Inspected unit and work area. Found drain pan warped, attempted to correct with shim and was not able to get drain pan straight enough to correct. Will need to replace drain pan kit. Performed diagnostics mode and checked ice maker fault codes and found none. Ran harvest cycle and found ice maker cycling. Ran fill cycle and found ice responding. Found ice maker thermistor out of range. Will return with ice maker and drain pan. . ; ordrng 1 W11457241 (DRIP PAN)"

Arrived onsite and found a suspension rod out of place causing uneven spinning. Corrected issue. No parts are needed. Advised customer on repair. Reminded customer of best use and care guides

"Arrived on site for a washing machine not spinning/agitating properly. Upon arrival the customer stated that the unit would intermittently not ring out their clothes. He also stated sometimes it would shake and walk a little bit. I gained access to the bottom of the unit and found that the shifter had popped off of the cam. I temporarily fixed this and will be ordering a new one to install per service pointer W11531483. After, I put the unit into diagnostics mode and found stored error codes F0E5 for off balance load and F7E6 for motor fault. I cleared the error codes. I advised the customer on proper loading the unit per user care guide. I then ran a test cycle on the unit and found no other failing parts. I manually activated the spin and agitate and found it temporarily working as designed. No leaks observed at the time of service. Will return with already ordered parts. Office to reschedule to install the new shifter. ; ordrng 1 CNOTE (Return with already ordered actuator)"

"Arrived on site for refrigerator leaking water from ice bucket and not producing ice. Inspected unit and work area. Found off brand water filter in unit and fill cup frozen. Recommend to replace water filter with name brand EVERY DROP. Removed ice maker housing and thawed ice from fill cup. Installed ice maker assembly and cycled ice maker. Found fill tube defective and when filling leaking outside of fill cup. Removed fill tube and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected. Spoke with customer neighbor on water filter, customer was not home at time of service."

Arrived on job for complaints of noise. Found the vent not properly mounted leaving a 2 inch gap. Air is coming from back causing grease trap to move . Will need to have installed properly to correct issue.

"Arrived on site and replace control board on oven, it will now run a bake cycle properly took one picture of oven heating, job complete"

"(Tw) Onsite for dryer making noise after halfway through cycle. Turned dryer on normal cycle and couldnt duplicate noise. Inspected unit and found exhaust clip missing causing possible metal on metal sounds after exhaust heats up during a cycle. Also, found unit was not allowing to enter service mode to find any error codes and would have to exit service mode to run cycle. Ordering exhaust clip and control. Office to reschedule due to part availability. ; ordrng 1 8572105 (Clip exhaust) and 1 W11526014 (ACU)"

"Arrived on site to inspect cooktop tilting down. Upon further inspection, I found the console tilted forward and down. I found the side trim pieces not flush at the back trim piece. Also found the cabinets/countertops not cut to fit the cooktop. Also, found the console badly scratched from installation (photos). I attempted to adjust the console and it would not adjust due to installation (photos). I also found that the gas line at the wall was not sled as it is colliding with the line coming out of the unit (photo). I recommended that the customer contact their builder and report the issues and they said that they already have made contact and was told it was the manufacturers problem. I recommended that my customer make contact with their builder again and advise them that the issue is an installation issue at this point and if they cant get the issue resolved with their builder to contact Whirlpool. I provided my customer with our company brochure and contact information for Whirlpool. No gas leaks detected during service, job completed."

"Arrived on site for sealed system repair. I gained access to the rc evaporator and installed a new housing, cover, And evaporator. I secured the the housing and cover in place. I reassembled the unit. Pulled a vacuum on the system and found no vacuum leaks. I put a measured charge of 5.5 oz of refrigerant into the system. I foam und it holding and pressures equalizing right. I ran the unit and found it cooling as designed. Job complete.

Arrived onsite for dishwasher with dispenser door not opening. Upon inspection I found F7E1 FAE2 stored in the unit. I ran the diagnostics cycle and found the dispenser door opened. I found the unit working as designed. I opened the door and saw some over sudsing. I stopped the cycle and started over. Midway through the 2nd cycle I opened the door again and there were no more suds. The dispenser opened the 2nd time as well. No repairs needed at this time. No leaks detected during time of service and the unit is operating as designed at this time.Job complete.

"Arrived on site to inspect unit for not heating and popping breaker, upon inspection found the interlocks fused and causing issues. Replaced both sets of interlocks and tested. Complete"

Arrived on site for freezer not cooling. Per customer freezer stopped cooling then after a power surge unit started working ran diagnostics all test passed possible control issues. Replaced main control

Arrived back on site to install previously ordered console. Removed and replaced it and unit tested as designed. JOB COMPLETE

Arrived on site for a refrigerator getting iced over in the FC. Upon arrival I found an air leak at the top right of the FC door gasket. I used my heat gun to re shape the gasket. I then found the unit sealing as designed. I advised the customer to not open it for at least an hour to let it set. Unit is working as designed. Call complete.

"Arrived on site for Not Draining - Top Load Washer. Placed in diagnostics and got one error code, F7E6. Cleared error code. Inspected actuator and found actuator arm not engaged into splutch mech. Removed actuator and installed new actuator. Ran auto diagnostics and washer completed all cycles as designed. Job completed."

"Arrived on site to inspect unit for not making ice, Upon inspection found the unit was attempting to make ice but the thermistor was below harvest temp. Test 58. Tried to fill unit with water and it did not, replaced valve and tested. All functions returned. Complete"

Arrived on site to replace previously ordered parts for refrigerator. Replaced fill tube heater and valve. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced icemaker. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for unit not dropping ice when called for consistently. Tested unit. Was able to get ice to drop. But it would not respond at time. Upon further inspection. Found that the wire at the bottom of the door had a small slit in it. Ordered new door for replacement. Office to reschedule ; ordrng 1 W11390104 (DOOR FIP)

"Arrived onsite for unit making noise. Tested unit, heard noise. Also the unit had a lot of moisture inside of it, said the tenant has not used it in 3 weeks. Had head of maintenance with me and letting them know that there more likely is an issue with the hot air coming through the vent and mixing with the cooler air in the apartment causing the moisture inside the dryer since the unit has not been used. Upon further inspection, found that the blower fan needed to be replaced. Replaced blower. Tested unit. Unit tested good. No issues at this time. Job coming"

Arrived on site to install previously diagnosed parts. I gained access to the housing and found the harness burnt to housing and unable to remove. We will also need to replace the harness. Ordering the harness and will return to replace all parts. Office to reschedule. ; ordrng 1 W10710692 (Wire Harness) and 1 W10907910 (Main Harness)

Arrived on job for complaints of power off in pre heat. Ran test and oven heating up to temperature. And maintain temperature.

Arrived on site to replace control from previous diagnosis. Replaced control and same issue. Verified paddle voltage. Valve was not receiving voltage but was producing ice. Could not find issue. Spoke with Techline and had me completely close left door switch and try. Unit started dispensing water instantly. Was told its a known issue and new part is needed. Was given part for longer door switch. Office to reschedule. SR#7731077088; ordrng 1 W11396033 (LefRC door switch)

Arrived onsite and replaced spark board. Unit is now operating as designed. All checks good.

Arrived on site to install previously diagnosed parts. I installed the new drain pan and ran water down it to ensure it now drained. The unit was now draining as designed. I then gained access to the FC evap and installed a new thermistor. I then ohmd it back out and found it good. I then gained access to the control and installed a new one. I powered on the unit and waited for a frost pattern. The unit is now cooling as designed. No water leaks observed at the time of service.

Arrived onsite for dishwasher not latching closed and popping open. I inspected the unit and work area. I found the latch and stroke working as designed. Si pulled the unit from the cabinet and found it is level and free of any frame damage. I inspected the hinges and found no issue with the hinges. I removed the tub gasket and found the door closing and latching all the way. I reinstalled the gasket and found it not closing. I inspected the gasket and found it not seating properly in several places. I used a pick and flat head and could not get it to seat right. I am ordering a new tub gasket and trim piece just Incase. The office will reschedule.; ordrng 1 W11177741 (Gasket) and 1 W11177741 (Trim)

"Arrived on site to diagnose refrigerator not making ice, and not dispensing water. Ran water dispenser and heard valve humming, but no water dispensing. Checked wall valve and found valve off. Turned water supply on and verified unit is properly dispensing. Call complete."

Arrived on site to test unit for unit making loud noise when in used. Turned unit on for 1 minute no noise present. Ran unit for 2 minutes and no loud noise. Couldnt duplicate at this time job complete.

"Arrived on site and inspected ice maker dropping clumps of ice that arent being heated by the ice maker before dropping into the container, removed and replaced it and unit was harvesting when I left JOB COMPLETE"

Arrived on site to replace gearcase . Found cracks around where shaft is . Will need to get AUTHO for tub and second man in addition of all ready AUTHOed parts .call to set return ; ordrng 1 Autho and 1 WH45X20473 (Tub)

"Arrived on site for dryer not starting. Found one of the wires in door switch not in molex connector . Repinned connection , unit started right up and is heating . No lint build up at time of service. Job complete ."

"Arrived on site for customer complaint of unit not making ice and not dispensing water properly, found extremely low water pressure getting to unit, informed customer of my findings."

"Arrived on site for customer complaint of multiple lights being out in ref section, found upper left and right middle modules failed, I replaced both modules from truck stock, unit tested good. ; used 2 W11462342 (Module) from stock"

"Arrived on site to replace wash basket, after replacing and running calibration, unit tested good."

"Arrived on site for customer complaint of unit not cooling, found failed start device. Ordering start device, ; ordrng 1 WPW10194431 (Start device)"

"Arrived on site to test unit for not cooling properly. Found evap motor running. Damper tested good. Thermistors were in range. Found evap had frost only first two coils. Found condenser fan working. Compressor was extremely hot. Recommend replacing compressor and filter dryer. Compressor, filter dryer, access valves and evaporator will be needed. Job complete."

Arrived onsite and replaced cabinet and top due to damage. Cord not compatible with outlet. Advised customer on cord needed. All checks good. Unit is set up properly.

"Arrived on site for customer complaint of standing water and unit not completing cycles, found failed vent assembly, I replace vent assembly, unit tested good.

"Arrived on site for dishwasher cleaning light blinking and will not start cycle. Inspected door switch and found clear of debris. Attempted to perform diagnostics mode and control not responding. Isolated each component and found clean light still flashing. Found main control at fault. Service and labor $215.75, control $175.07 plus tax. Customer approved estimate. Removed failed control and installed new. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected.

Arrived on site to test unit for unit not opening dispenser. Replaced dispenser test unit and unit test good job complete.

"Arrived onsite for unit making a vibration noise. During drying cycle. Tested the unit. Heard noise. Upon further inspection. Found that the blower wheel had a lot of lint stuck in the fan, causing the blower to rotate off balance causing the noise. Removed lint from the blower wheel. Tested unit. Unit tested good. No noises at this time. Job complete"

"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual Diagnostics and Washer is unlevel. Corrected it by lowering right front foot. Also discussed correct loading procedure to ensure no unbalanced loads.

Arrived on site to diagnose an oven with a damaged door. Found outer door glass broken and lower vent dented. Replaced both parts and tested unit. Found all is functioning properly at this time.

Arrived onsite to install previously diagnosed parts. I installed the gearcase and drive system. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job compete.

"Arrived on-site for oven not allowing heat functions. Upon arrival I was able to remove oven from wall and disassembled and tested all heating hardware. Found heating element had a burnt connection, oven sensor was reading 1.6ohms at room temp, and the t.o.d sensor had failed. After replacing all 3 parts I was then able to reassemble and test oven on bake and broil setting. Showed customer results. Oven now functioning as designed call complete."

Arrived onsite and repaired insulation sagging underneath by attaching to frame with adhesive. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to diagnose washer with Add Garment lights and Detergent Low lights on. Advised customer that the add garment light is an indicator that is there to let them know they can pause the load and add clothes. Also advised the low detergent light is due to the lower auto dispenser is low on detergent, but does not affect the main dispenser. Unit is working as designed, customer advised on use and care. Call complete."

Arrived onsite for dishwasher showing F8E4 and not operating. Upon inspection I found F8E4 and F9E2. I accessed and replaced the drain pump. I explained the F8E4 and what causes that error. No leaks were detected during time of service. Job complete.

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The unit is now working as designed. Job complete.

Arrived on site for cooktop cracking glass during use. Upon arrival customer had stated she payed a cooking pot on glass to let some water boil. After 5 minutes of back left burner boiling water customer stated she heard a lot crack and turned from sink and found glass had broken while unit was in use. From cracks on back left area it shows burner overheated and pushed glass slightly outward away from burner. This is due to a malfunction with gland and bAck left burner. Office to reschedule once Availability of parts is known. Call complete ; ordrng 1 WB62T10568 (Glass top) and 1 WB30T10131 (Back left burner)

Arrived on site to install previously ordered part. Removed and replaced the gasket. JOB COMPLETE

"Arrived on site for dishwasher dispenser not opening. Inspected unit and work area. Found door rubbing tub on right side. Found gasket had fallen off of dispenser and interfering with door spring.Disassembled dispenser and inspected, found all intact. Corrected gasket and assembled door dispenser. Leveled feet to correct door from rubbing tub. Performed diagnostics mode and monitored test cycle. Found dispenser opened and all other components working as designed. No water leaks detected during service."

"Arrived on site for a refrigerator that rattles every time you open the door and has a handle that fell off. Inspected unit and work area. The customer advised that when they first installed this unit, the installers were having a hard time with the handle and eventually left it loose. After some time, the handle eventually popped itself off. The customer advised that they had left a small dent where the handle goes over on her freezer door. ; ordrng 1 W11163764 (handle) and 1 W11164593 (diffuser) and 2 W11366418 (HANDLE SCREWS)s"

"Arrived on site to test unit for thumping noise. Found shift actuator was not connected to splutch. Secured actuator with zip tie, ran diagnostics and found no current issues. With thumping or odd noises. Needing shift actuator to fix issue. Off ice to reschedule. ; ordrng 1 W10913953 (Actuator)"

"Arrived on site for oven not igniting. Ins unit and work area. Performed diagnostics and tested operation while measuring amp draw to igniter. Found only drawing 2.6 amps. Found failed igniter. Removed failed igniter and installed new. Tested operation and found igniting. Assembled unit and tested operation. All tested good.

"Arrived on site for wall oven not responding. I inspected the unit and work area. I found the display frozen and not responding to commands. I power cycled the unit at the breaker and tested the unit. I found a fault code for the UI in diagnostics. I tested the bake and broil for the unit and found the, both working. I a, ordering the console to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11296171 (UI)"

"Arrived on site for cooling complaint. Diagnosed a defective thermostat,replaced thermostat assembly,y powered unit on unit powered on"

Arrived onsite and found separator paddle snapped and cover also cracked causing function issues. Ordering cover and separator to repair. ; ordrng 1 242089601 (Cover) and 1 242074214 (Separator assembly)

Arrived on site to diagnose a washer that is not cycling properly. Found latch assembly not aligned properly preventing unit from locking. Reset latch to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite to replace part ordered by previous tech. Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and found. Back rear burner would not ignite properly. I found the ignitor wasnt positioned correctly and repositioned/adjusted it and retested. Burner is igniting properly. Retested all burners and adjusted flames and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site for oven making a popping noise. I inspected the unit and work area. I set the oven to 400 degrees and let it run. I found the oven making popping noise from thermal expansion from the metal plates heating and cooling. I inspected the valve and found it shutting off properly. I found the igniter wiring harness pinched and not allowing good contact with the igniter. I corrected and repaired the wiring. The unit is working as designed. Job complete.

"Arrived on site for dw not draining. Ran a drain cycle and dishwasher drained as designed. Placed in diagnostics and no error codes came on. Completed all diagnostic cycles and dishwasher heating element was heating at the end of the diagnostics cycle. Customer concerned about residue at bottom of dishwasher close to the door. Explained that this was just left over residue from something that was on a plate, glass, or silverware during the last usage of dishwasher. Also concerned about condensation and water droplets inside dishwasher. Explained this was normal due to the interior of dishwasher being plastic. No leaks detected. Job completed."

"Arrived on site to test unit for loud noise. Found rotor was really wobbly rubbing on motor stator causing noise. Recommend replacing gear case, slider, rotor clutch and motor stator. . ; ordrng 1 W10754158 (Stator)"

"Arrived on site for customer complaint of unit not completing cycles and shutting down and draining, no error codes saved in diagnostic mode, unit passed all diagnostic tests. Unit will sometimes work and sometimes not, called techline SR 7731075269 they recommended replacing the OWI sensor, after replacing, unit tested good."

"Arrived on site for customer complaint of unit not completing cycles and shutting down and draining, no error codes saved in diagnostic mode, unit passed all diagnostic tests. Unit will sometimes work and sometimes not, called techline SR 7731075269 they recommended replacing the OWI sensor, after replacing, unit tested good."

"Arrived on site to inspect unit for not cooling correctly, upon inspection found the upper drain line frozen and causing a blockage of air flow, had to remove pan and bend it back to shape. steamed out the ice and cleared unit. All functions returned. Complete"

"Arrived on site to inspect unit for not draining evap water properly, upon inspection found the drain pan frozen and causing issues, defrosted all parts of unit and realigned drain pan, steamed all ice and cleared drain. Complete"

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill tube frozen over preventing water from entering icemaker. Thawed line and all is working properly at this time. No leaks were found at time of service.

"Arrived on site to inspect unit for not cooling correctly, upon inspection found the unit was cooling slightly but only to 55, checked evap and found a restriction on the left side of the unit. Took pictures of evap and spoke with SS tech. Ordering sealed system repair. The unit is built in, so we may need 2 people if customer cannot remove unit. Office to reschedule ; ordrng 1 297411155 (COMPRESSOR ) and 1 297414901 (EVAP ) and 1 3HRS (3HRS) and 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH ) and 1 W11506635 (ACCESS ) and 1 WPW10143759 (dryer)"

Arrived on site to diagnose an ice machine that is not producing full size cubes. Found wls in circ pump failed. Pump needs to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11542867 (Pump)

"Arrived on site to replace modules, after replacing multiple modules, unit tested good."

"Arrived on site to inspect unit for not allowing selections or cycles, upon inspection found the unit was shorted on the front panel. Ordering parts. Office to reschedule ; ordrng 1 W10910626 (panel-cntl)"

"Arrived on site for a washing machine making a loud sound. Upon arrival the customer stated the real issue was it would not lock well. He also stated he thought it may be a little to loud while spinning. I put the unit into diagnostics mode and found error codes F5E2 for lid lock failure, F5E3 for lid lock will not unlock, F0E5 for off balance, F5E1 for lid switch fault, F2E1 for stuck key, and F6E2 for UI and ACU communication failure. I cleared all error codes. I then went to manually activate the lid lock and it began to click several times and throw both F5E3/2 error codes. I had to unplugged the unit to get it to stop. I gained access to the control and found the lid lock bad. I also tested the control and UI and found both good. I performed the key and encoder test and it passed. This indicates only a failed lid latch. I advised the customer we would need to replace the latch before any further testing. However, I did gain access to the bottom of the unit and found significant gear case oil. This is most likely were the sound is coming from and indicates a failing gear case.

"Arrived on site to diagnose vertical freezer making noises. On arrival customer showed me several videos and sound clips of compressor making a very loud and high pitched screech. Unit is cooling, however compressor is scalding hot to the touch, likely due to a refrigerant leak, low charge, or failed compressor. Ordering sealed system job to resolve. Ordering compressor, dryer, valve, evaporator to resolve. Office to schedule sealed system. ; ordrng 1 W11507067 (Evaporator) and 1 W11209866 (Compressor) and 1 W10913906 (Access Valve) and 1 WPW10143759 (Dryer) and 1 2hourJobSealedSystem (Sealed system 2 hour job)"

Arrived onsite for refrigerator not cooling in RC. Recorded temperature at 58 degrees. Found no fan running. Ran diagnostics and found error code of defrost issue and fan error. Upon further inspection found evaporator compartment completely frozen over. The unit will require multiple parts as well as sealed system components due to the defrost issues. The defrost heater is part of the evaporator assembly.

Arrived on site for CSI DW not working. Placed in diagnostics and valve would not call for water. No error codes came on. Tested valve and it had failed. Removed valve and installed new valve. Placed in diagnostics again and valve called for water with new valve installed. Ran through full diagnostics and dishwasher completed all cycles. No leaks detected. Job completed.

"Arrived on site for refrigerator not making enough ice and also creating snowy ice blockages u dear ice bucket. Upon arrival found bucket half way filled with ice and blockage of snowy ice under bucket. Upon further inspection I found the separated previously installed was failing to seal agin. I called whirlpool techline and spoke with Austin sr#7731078593. Reported findings of ice maker passing all diagnostics tests, and that no ice or weird formations were found any except ice bucket under side. Was instructed to replace separated again. Techline advised based on tests performed ice maker is functioning as designed. Call complete."

"Arrived on site and inspected ice maker issues. Discovered the issue arent with the ice maker, but with the cracked ice container. Customer also showed me a broken deli shelf, however the shelf is considered cosmetic and isnt covered under manufacture warranty.Ordering the ice container and office to reschedule customer when part arrives. Needs more work.; ordrng 1 WPW10558424 (ICE CONTAINER)"

Arrived back on site to inspect a washer in the 3rd floor laundry center.Confirmed the complaint and found the lid lock was broken again due to guests of the hotel forcing the lid up before the lid latch and control unlock the unit.

Arrived on site for cooktop needing previously diagnosed burner parts. Upon arrival I was able to remove and install a new from middle burner. I was not able to safely remove the front right burner. All the screws (including the middle burner that is repaired) are seized to the point that they are crumbling when turned. In order to safely repair unit the front three manifolds will need to be replaced to due to how the burners will need to be drilled out and removed. Will need ahs autho before continuing any further repairs. ; ordrng 1 Cnote (Need ahs autho) and 1 74009813 (Rr orifice holder) and 1 74009812 (Rf orifice holder) and 1 74009814 (Lf orifice holder) and 1 74009815 (Lr orifice holder) and 1 74009816 (Cf orifice holde) and 1 74009817 (Cr orifice holder) and 1 74007736 (Xl burner lf)

Arrived on site to remove main control for rebuild . Upon arrival removed board. Will need office to send to whirlpool and reschedule once board is shipped back to us.; O-emld tckt

"Arrived on site for wall oven not allowing upper oven to kick on. Upon arrival ran diagnostics but found no codes. Upon further disassembly I found no voltage coming from main control to any upper oven hardware. (Lower oven worked great) I tested t.o.d. Sensors to upper and lower oven and found resistance and continuity both within needed specs. Also found upper oven temp sensor and lower sensor ohming each between 1.093 & 1.094 ohms each at room temp. Also found both elements to upper and lower ovens werent broken and had great resistance according to 27.4 ohm when compared to tech sheet. During repairs I found u it had shown signs of previous repairs. During removal of main control I found trim and mounted bracket to ui were both broken and barely hanging in place and able to cover hv control properly. Due to nature of repairs will need autho for control, trim and panel. Office to reaching once ahs autho and Availability of parts is known; ordrng 1 WP8301848 (Main control) and 1 WP8302848 (Panel) and 1 WPW10172165 (Trim)"

Arrived on site for a microwave that won?t heat. Inspected unit and work area. Confirmed customers complaint and tested high-voltage components. Found the magnetron out of range. Replace the magnetron and tested unit. The unit began working as designed. Call complete.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised thst the ice maker is working fine; its the dispenser thats not working again. I tested the dispenser and it failed to function properly. I removed the ice bin and retested the dispenser and the motor failed to turn. I removed the ice maker/housing and attempted to turn the motor by hand and it is seized. Also found the solenoid getting stuck and the right RC door gasket is torn. Contacted techline and spoke to Andrew and advised of the compliant, previous repairs, and my findings. Andrew had me check voltage to the motor and I got 120V. Andrew recommended replacing the motor again and ordering it from Whirlpool stock and also order the divider and yoke/impeller just in case. Provided SR#7731070861. I advised my customer of the conversation and recommendations. I am ordering the dispenser motor, divider, impeller, solenoid and right RC door gasket and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service. ; ordrng 1 W10309868 (Dispenser motor) and 1 WPW10309864 (Divider) and 1 WP63052-2 (Impeller) and 1 WPW10309866 (Solenoid) and 1 W10830055 (Right RC door gasket)"

"Arrived on site and inspected newly purchased washer that wont allow the customer to make any selections. I confirmed the complaint and found the console has a stuck power key , deeming the unit inoperable. I couldnt make any selections at all even after cycling the units power on and off several times. Ordering the console and controls that sit behind the console. Multiple parts are PSP, so office will reschedule return services. Needs more work ; ordrng 1 W11406492 (Panel control) and 1 W11447379 (Assembly console white) and 1 W11414312 (Wire harness) and 1 W11481116 (Control) and 1 8182201 (Screw)"

"Arrived on site for dryer not allowing proper lint screen placement. Upon arrival I found lint screen removed and a major clog sitting within lint exhaust. Upon further disassembly in dryer I found no evidence that the clog had caused any hardware failures after finishing tests I found nothing other then the lint exhaust clogged causing lint screen not to sit properly. After reporting findings to customer, they stated they would rather clear clog themselves. I then finished reassembling unit.

Arrived on site and inspected washer not allowing the customer to make selections. Confirmed the complaint and cycled power and even attempted diagnostics test mode and unit never moved from the delicates cycle. Even tried rotating the selector knob and unit simply beep twice constantly F8E1 Long fill and F2E1 Stuck button. I attempted the encoder test to try and isolate the stuck key and unit still didnt allow me to access and specific cycles. Order the complete console W11112656 to complete the repair and will return with the valve for the long fill error. Needs more work ; ordrng 1 W11112656 (CONSOLE)

Arrived on site for a washing machine that won?t lock the lid. Inspected unit and work area. The customer advised that the unit does lock the lid but continuously fills and makes a clicking sound when agitation. Inspected underneath the unit and found the shifter completely detached from the cam. Replaced shifter with truck stock shifter and tested unit. Unit began working as designed. Call complete.; used 1 W11481722 (SHIFT ACTUATOR ) from stock

"Arrived on site to inspect venthood noises. Upon further, the customer turned the unit on high speed and I could hear what sounded like something rubbing on the blower wheel. I removed the blower and found a mounting screw above the wheel that was down too far and was rubbing on the wheel. I adjusted the screw/backed it out and reinstalled the blower and tested. Unit is operating as designed. Job completed."

Arrived on site for a washing machine that is flashing an F1 E1 error code. Inspected unit and work area. Confirmed customers complaint and found the unit flashing that code for a main control fault as soon as you press start. Got authorization from a S to replace the main control. Replaced main control and tested unit. Unit is working as designed. Call complete.

"Arrived on site for a washing machine that won?t spin out clothes. Inspected unit and work area. Please do not in service diagnostics and found an F7 E1 b(basket speed fault), F0 E5 (off balance load), and F2 E1 (UI stuck key) error codes. I ran the unit through a manual high speed spin and found the agitator spinning and the basket skipping. Attempted to remove the agitator and found the agitator completely locked onto the driveshaft. Attempted to remove with vice grips and a dryer belt but was unable to. Lifted up on the inner basket and found the basket hitting the agitator indicating the inner spline of the basket was broken too. Tried to break the agitator free that way but was unable to as well. Unit will need a full rebuild for repair

Arrived on site for an ice machine that is making ice slowly. Inspected unit and work area. The customer advised that the unit does continue to run and make ice but that the unit hasn?t filled the bin in a week. I did ask the customer if they are still consistently using ice out of the bin and he advised they are. He had a concern about the unit draining in the back of the bin causing ice to melt. I did inform him that that is normal when the unit does drain the water reservoir. Ran through the diagnostic test and found all the components of the machine working properly. I did notice the unit is in a cabinet that barely fits the ice machine. The surrounding cabinet of the ice machine was pretty warm to touch indicating that there is restricted airflow from the condenser fan to remove the heat. I did advise the customer that that could be partially causing their issue. I called tech line and spoke to Dustin SR# 7731073239. He advised that the issue appeared to be an issue with installation and usage. He advised to have the customer make sure the cabinet holding the unit is wide enough and has enough clearance for the unit to have proper airflow.Unit is working as designed. Call complete.

Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker. Removed failed UI and installed new. Powered unit on and tested operation. Performed diagnostics mode and checked configuration. All tested good.

Arrived on job for complaints of no ice. Found 120vac to icemaker but not responding. Replaced icemaker and it responded correctly when power switch turned on. No leaks detected at time of service.

"Arrived on site to test unit for oven not heating correctly. Test unit and found oven would ignite then turn off with in seconds. Replaced board and sensor, test unit and found oven not igniting. Replace Vance test unit and unit working as designed job complete."