Near Bastrop, TX 78602
David S
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived on site for lower icemaker not making ice and the ice dispenser not working. I I posted the gasket and found it tearing. I am ordering the right side fridge gasket. I inspected the ice dispenser and I found the motor getting power but not responding. I am ordering the dispenser motor. I inspected the lower icemaker I jumped the ice maker and it cycled but water did not dispense. I gained access to the back of the unit and found the water fill line was clear. I power cycled the unit and jumped the ice maker again. It harvested and filled this time. The off will reschedule when we have an eta on the gasket. No water leaks detected.; ordrng 1 W10822606 (motor) and 1 W10846057 (gasket-fip)
Near Bastrop, TX 78602
David S
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for fridge not cooling at all. I inspected the unit and work area. I spoke to the customer about what is going on with the unit. He stated out it started as the ice maker not working and then the lights and water dispenser and then it stopped cooling. I found the unit working and cooling. I did a temp test in the freezer and found it as 0 degrees and the ice maker was producing ice. The customer stated the it started working again a couple of days ago. I gained access to the hv control and found no visible damage. I found all components coming on and working. I spoke to the customer about the unit and based off the symptoms I am recommending the HV control.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived on site to inspect dishwasher for not cleaning dishes when instructed, upon inspection found the pump not working, replaced pump and tested for functions, found no leaks or issues. Complete"
Near Austin, TX 78753
Matthew
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived onsite for dishwasher leaking. Upon inspection found faulty inlet valve. Replaced valve, tested unit and and unit is functioning properly. No leaks present at this time. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 11/10/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect range for not heating correctly, upon inspection and testing found all functions worked correctly, customer was confused on how the selection knobs worked. Complete"
Near Austin, TX 78757
Wesley
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG525S0HV1 Arrived onsite and found front left burner not igniting quickly. Found some warping in the burner head. Replaced burner head. All checks good.
Near Austin, TX 78701
Wesley
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived onsite and set up unit for proper use and made sure all base functions are operating. Made sure switch is not obstructed. Unit is draining fully and has hi loop. Advised customer on repair
Near Austin, TX 78723
Richard
Job Details: 11/09/2020
DRYER MAYTAG DE212 "Arrived onsite for the dryer making a noise. During testing found that the rollers, pulley, belt was causing the issue. Replaced all rollers ,pulley ,belt. Dryer tested good."
Near Austin, TX 78752
Wesley
Job Details: 11/09/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite and found latch is failed. Will need technician capable of replacing such as DZ, otherwise 2 man 2 hour. Office to reschedule. ; saved tckt"
Near Kyle, TX 78640
Andrew
Job Details: 11/09/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site to test unit for leak. Found two holes in bellow. Replaced bellow, tested unit, unit works good. Customer said there is an intermittent leak from dispenser drawer. Per service pointer w11481731 dispenser assembly needs to be replaced with updated version. Air baffle checked good. All water connections checked good. Ordering dispenser assembly. Office to reschedule.; ordrng 1 W11465533 (DISPENSER ASS)"
Near Austin, TX 78730
David Z
Job Details: 11/09/2020
DISHWASHER KITCHENAID KUDI02FRSS3 Arrived on site to install parts to resolve leak and broken dispenser. Replaced dispenser and door seal. Retested and unit is no longer leaking. All is working as designed. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site and inspected refrigerator and found since Service called me this production has been good. Cycled icemaker and found motor is hanging up in the middle of the cycle and this is likely the reason for the experience. Replaced icemaker and cycled it to ensure it is operating properly and it filled normally, job complete. Replaced icemaker and cycled it to ensure it is operating properly and it filled normally, job complete"
Near Austin, TX 78747
Richard
Job Details: 11/09/2020
WASHER LG WM3670HWA Arrived onsite for the washer not draining. During testing found that the drain pump is no good. Installed customer provided drain pump and washer tested good and no leaks. Complete
Near Austin, TX 78738
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for customer complaint of unit making noise, found ice maker section condensation and leaking into freezer through duct, ordering adaptor seal kit. ; ordrng 1 CNOTE (SPECIAL PROJECT PARTS S81231) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10612142 (adapter)"
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to possible install previous diagnosed part. I gained access to the control. I turned the oven on and found the control turning the bake element on and off at a certain temp. I inspected the bake element and found it cracked and shorting out. I replaced the bake element and tested the unit. I found the unit is now heating properly. Job complete.
Near Lockhart, TX 78644
Noah D
Job Details: 11/09/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for loud noise during operation, upon inspection found the gear case or splitch making extra noise during agitation, ordering gear case and splutch. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10006481 (GEARCASE) and 1 W10721967 (SPLUTCH)"
Near Austin, TX 78731
Kevin
Job Details: 11/09/2020
OVEN WHIRLPOOL RBD245PDB12 On site and inspected oven and found display is no longer working.
Near , TX 78641
David S
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 Arrived on site for low ice production. I inspected the unit and work area. I found the emitter and receiver light continually blinking even when blocked. I found the unit still under warranty on sb web. I replaced the receiver and emitter board. I tested the unit again and it is working as designed. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found all fans running and all lights on but the compressor was not running I went to put the unit into diagnostics and found the bottom digit was half way illuminated and when in diagnostics it’s completely gone. I ran the compressor ramp test and got no response as per CS I tested the Orion board for the unit and the compressor came on but was not cooling. The unit will need a sealed system repair and new side panel UI for repair. Ordering Side panel control (W11099340) compressor (W11025999) dryer (W11109499) coupler (W10913906) ; ordrng 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11099340 (cntrl-elec) and 1 W11109499 (drier-tube)
Near Austin, TX 78729
David Z
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to diagnose dishwasher with no power in new apartment. Checked voltage at unit and found no voltage. Found unit plug had become unseated from the outlet. Secured plug and retested. Unit is powered on and working as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 11/09/2020
DRYER KENMORE 110.878726 Arrived on site for dryer that was making a loud noise upon disassembly of the unit I found at one of the back left roller wheels had come on mounted from the shaft itself and caused the shaft to get damaged therefore causing the other three rollers to strain and not allowing the drum tub to rotate properly we will need to return with a new nothing shaft assembly in order to repair the damaged roller shift office to reschedule due to customer needing to leave for emergency near end of diagnosis. Customer request tgo for return repair ; ordrng 1 WPW10080210 (NUT) and 1 WPW10359271 (SHAFT)
Near Temple, TX 76502
Tyler
Job Details: 11/09/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer not staying balance. Upon arrival I ran a diagnostics spin test and found suspension rods were causing tub to lean back to far and when in spin it would bang against frame. I replaced 4 rods and retested unit and found unit is now functioning as designed. Unit no longer shakes off balance during spin
Near Lakeway, TX 78734
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 "Arrived on site for customer complaint of unit leaking, found filter housing leaking, shut water supply off, ordering housing. ordrng 1 WPW10121138 (housing)"
Near Jonestown, TX 78645
Lou
Job Details: 11/09/2020
REFRIGERATOR FRIGIDAIRE FRT21IL6JM0 "Arrived on site to inspect refrigerator with ice clumping in FC section. Upon further inspection, I found a large block of ice in the back left corner of the FC section. I found the ice fill tube chute block with ice and the ice maker leaking water into the FC section. I removed the ice and adjusted the fill tube as water was spilling over the top of the chute and spilling into the FC section. Tested the ice maker and it is operating/filling as designed. No further water leaks observed.
Near , TX 78640
Richard
Job Details: 11/09/2020
DRYER WHIRLPOOL WGD6120HW0 "Arrived onsite for the dryer not working. As soon as you start the dryer you hear the motor hum and than it goes straight to saying the cycle is paused. Will need to replace control board , UI , maybe the motor. Ordering parts and office to schedule. ; ordrng 1 279787 (motor) and 1 W11164049 (HARNESS ) and 1 W11413571 (CONTROL BOARD ) and 1 W11419058 (PANEL CONTROL )"
Near Austin, TX 78717
David S
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMH53521HZ2 Arrived on site for vent hood light not irking. I inspected the unit and work area. I found the bulb and socket failed. I replaced the socket with part number w10210871. I installed the bulb the customer provided. I tested the light and it works in both high and low light mode. Job complete.
Near Austin, TX 78744
Leonardo
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for dispenser door not opening. Test unit and found broken dispenser. Will order new dispenser WPW10671905 ; ordrng 1 WPW10671905 (DISPENSER )
Near Austin, TX 78739
Robert
Job Details: 11/09/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on job to replace previously diagnosed parts. After replacement test operation microwave working properly.
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to inspect oven with door locked. Upon further inspection, customer advised that they did a clean cycle and stopped it early and the door remained locked. I found the door latch arm was broken in the locked position. I removed and replaced the latch assembly and tested. Unit is operating as designed. Job completed."
Near Temple, TX 76502
Tyler
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for a refrigerator that had a crisper drawer that would not shut all the way. Upon arrival and further inspection of the middle crisper drawer that the customer reported in found at the glide rail for the shelf was warped and better place and need to be replaced and the front trim of the drawer was also worked after installing the new front trim panel as well as into glide rails I was able to reinstall the crisper drawer shelf and verify that everything is now shutting as design and is not causing any further issues. Call complete
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/09/2020
OVEN WHIRLPOOL KODE500ESS05 Arrived on site to test unit for damaged front glass. Found damaged front glass replaced glass test unit and unit test good. New glass doesn’t have the kitchens if logo. Will order logo office to reschedule. ; ordrng 1 W10839793 (LOGO )
Near Austin, TX 78732
David Z
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL KFIS20XVMS11 "Arrived on site to diagnose refrigerator that had a reported broken valve on the top of the unit. On arrival found that the icemaker fill tube elbow had ruptured and cause a leak. Found split in the elbow, and icemaker tube was full of ice. Looks like the ice had formed due to an air leak in the seal on the elbow. Replaced fill tube and sealed tube to cabinet with silicon. Retested and unit is now working as designed.
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site to install previous diagnose parts. I removed the unit from the cabinet. I gained access to the control and filter. I replaced both with new parts. I reassembled the unit and installed it back in the cabinet. I tested the unit and it is now working as designed. Job complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/09/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site to test unit for intermittent start button issues. Tested UI and unit tested good. Tried to start it as normal and button was not engaging. Issue happened twice with me. Needing control panel to fix issue. Control panel was a “Run Without” on parts list. Office to reschedule; saved tckt
Near Austin, TX 78747
Robert
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on job for complaints of too cold. Found the damper not closing completely. Will need to replace damper. ; ordrng 1 W10316760 (thermistor) and 1 WPW10196393 (damper control assy)
Near New Braunfels, TX 78130
Noah D
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not making ice, replaced valve per Techline and tested for filling functions, all functions returned. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to inspect microwave for not spinning, upon inspection found the turntable connector burnt, replaced turn table after realignment and tested. All functions returned. Complete"
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site for Frosting in the Freezer Section - Top Freezer RefrigeratorPlaced in diagnostics and thermistor tested bad in freezer. Used steamer to remove all ice and frost build up. Removed faulty thermistor then installed new thermistor with foil tape and zip tie. Job completed.
Near Lorena, TX 76655
Jonathan M
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced drip pan from Customer and evaporator fan assembly and tested unit. Unit is working as designed.
Near Austin, TX 78747
Kevin
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and Customer is experiencing a single loud pop noise at berry intermediate intervals. It may happen only once a day, inspected refrigerator and ran every test in the diagnostic cycle and did not find any excessive noise. Removed rear panel and found compressor surface temperature is 105° spoke with tech line and they documented customers experience but without hearing issue could not make any further recommendation. Replaced start device, start device tripping may be the source of the noise. Requested that customer continue to monitor refrigerator, job complete. 7729228841"
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived On site for dishwasher not cleaning. I inspected the unit and work area. I found fault codes, F5E1 door switch , f4e3 motor fault, f7e1 no heat. I put the unit through a diagnostics cycle and found the wash motor not working as designed. I found the heating element had been locked. The unit is heating properly. The office will schedule a return when we have an eta on the part. ; ordrng 1 W11087376 (pump&motor)"
Near Austin, TX 78748
Robert
Job Details: 11/09/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of shaking. Replaced shocked and test with clothes. Unit still shaking. Recommend replacement of tub rotor and stater. Two tech and two hours. ; ordrng 1 W11287253 (TUB) and 1 W11314361 (ROTOT) and 1 W11354541 (STARER)
Near Austin, TX 78704
Richard
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived onsite for the refrigerator door has a dent. Replaced refrigerator door. And it tested good. Complete
Near Austin, TX 78732
David Z
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site to diagnose refrigerator that was warming in RC. On arrival found the FC is actually building ice on the evaporator. Customer says she will run a forced defrost on it and it’ll cool for a few days before ice builds again. Another company already replaced the main control. Recommended replacing the evaporator harness with new thermistor. Unit also has an updated drain available. Ordering parts, also bringing switch for water dispenser and valve at customer request. Estimate only includes harness. Office to reschedule when we have shipping date for PSP harness. ; ordrng 1 W10196195 (harns-wire) and 1 W10619951 (drain tube) and 1 WP12544124 (valve) and 1 WP12575502 (switch)"
Near Austin, TX 78732
David Z
Job Details: 11/09/2020
WASHER MAYTAG MHW6000XG2 "Arrived on site to diagnose washer that was not washing and taking forever to unlock. Performed diagnostic and found F6E1 ccu and mcu communication error, F6E2 CCU to UI error, F1E1 CCU error, F5E2 door lock error. Found central control bad and causing several errors and won’t run..; ordrng 1 W10427972 (cntrl-elec)"
Near Austin, TX 78723
Matthew
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite for refrigerator not making ice or dispensing water. Upon inspection found failed deli user interface board. Failed component is affecting dispensing operation. Will need to replace. Ordering WPW10732686. ; ordrng 1 WPW10732686 (cover)
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived on site to inspect range oven temps and display not able to change temps reading. Upon further inspection, customer was explaining that when they try to bake something and start the unit on bake at 350 degrees, the display shows 177 degrees. I pressed the tools mode and found the unit showing temp reading in Celsius and not Fahrenheit. I corrected the reading and also found the display missing digits. I tested the unit in Bake at 350 degrees and the unit is heating properly. I am ordering the display control & CNOTE-LSO and scheduled return service No gas leaks detected during service.; ordrng 1 CNOTE (LSO) and 1 W10909684 (display)"
Near Austin, TX 78734
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL KUDF204EPA00 "Arrived on site for customer complaint of unit leaking, found leak coming from clogged fill tube at ice maker. I removed fill tube and unclogged, unit leaked at valve, I replaced valve, unit tested good.
Near , TX 78737
Robert
Job Details: 11/09/2020
WASHER WHIRLPOOL MHW8630HC1 Arrived on job for complaints of cl code and smell. Cl code for cleaning reminder. Tested washer drain and fill. Both working properly. Customer also said water in master bath has bad smell sometimes. Recommend to have plumber check water supply.
Near Austin, TX 78728
David Z
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install parts to resolve RC evap frozen over. Finished defrosting unit with steamer. Installed clamp to secure evap to compartment. Utilized silicon to secure covers and close air gaps all around the covers. Replaced evap cover and secured with screws. All is now working as designed. Call complete.
Near Austin, TX 78739
Richard
Job Details: 11/09/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for the washer making a noise during a cycle. Ran diagnostics and found that the belt is screeching tried to lubricant the belt but was unsuccessful. Will need to replace the belt and cam assembly. Ordering parts and office to schedule. ; ordrng 1 W11239857 (belt)
Near Austin, TX 78704
Wesley
Job Details: 11/09/2020
ICE MACHINE WHIRLPOOL WUI75X15HZ00 Arrived onsite and unit has been on and working perfectly. Replaced the broken cover and hose. Also as courtesy cleaned unit. All checks good. Advised customer on repair.
Near Austin, TX 78717
Kayman
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I installed the main control console and right interlock. After reassembling the unit the light still will not come on. I went to component activation through diagnostics and found that when I pressed the microwave lamp relay the cooling fan would turn on and when I pressed cooling fan nothing would happen. I will need to return with the microwave control (W11325603) and cavity light bulb for repair. ; ordrng 1 W11325603 (MICRO CONTROL )
Near Austin, TX 78744
Leonardo
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site test unit for door not closing correctly. Test unit and found door had come of the hinges. Secured door to hinges test unit and unit test good job complete.
Near Red Rock, TX 78662
Noah D
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVB07 Arrived on site to uninstall icemaker. Upon inspection found the icemaker being supplied water constantly. Took out icemaker and instructed customer on how to stop leaking water due to her plumbing situation.
Near Austin, TX 78737
Leonardo
Job Details: 11/09/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to replace console. Replaced console and unit heating correctly customer is going to try to connect to Wi-Fi job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to inspect washer error code. Upon further inspection, I found the unit stacked with the dryer. Removed the dryer and removed the top of the washer and tested. Once in diagnostics, unit showed error codes F4E1 & F5E2. Cleared the codes and continued with testing. The unit door locked and unlocked and showed error code F4E1 again. I checked the heater and it showed 19ohms. I checked continuity to the harness and it was good. I removed and replaced the main control ad retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/09/2020
OVEN KITCHENAID KOSE500ESS04 Arrived on site for ONCE UNIT REACHES TEMP THEN WILL DROP AND NOT GO BACK TO SET TEMP - TRIED TO CALIBRATE DIDNT WORKPreheated oven and heat was present on the bottom panel. Installed new UI and ran another preheat cycle. Oven began rising in temperature as designed. Customer will reach out to us if the oven does not continue heating as designed. Job completed.
Near Austin, TX 78737
Leonardo
Job Details: 11/09/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site to test unit for diverter error code. Turn power off to unit to reset, turn power back on and heated water for 4 minutes and unit heating correctly job complete.
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the unit not defrosting correctly, I removed and replaced the hv control as the thermistor and UI have already been replaced. Tested unit and it is operating as designed. No frost built up upon arrival. No water leaks observed during service, job completed."
Near Austin, TX 78748
Leonardo
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived on site to test unit for unit smelling like burned wires. Found control board melted and wire harness and console and wash motor leaking. Will need to replace control board and console and wire harness and sump and motor
Near Austin, TX 78759
Scott
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site for water dispensing erratically. Couldn’t duplicate. Tanks not frozen , switches and pads checked normal . Wire harness looks in good shape . No water leaks collected . Could not repeat any issues . Informed customer couple things might be the issue but not positive .
Near Buda, TX 78610
Andrew
Job Details: 11/09/2020
WASHER WHIRLPOOL WTW4800BQ1 "Arrived on site to replace a leaking valve. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78681
Kayman
Job Details: 11/09/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for washer chiming and showing LF on screen. Also not advancing through cycles and going straight to drain. Upon inspection I found the unit had a stored error code of F9E2 indicating a issue with the pressure sensing system. I accessed the main control removed the pressure hose and blew through it. I also replaced the valve due to the complaint of LF. I could not recreate a failure and all tests passed through diagnostics. I advised the customer to monitor the unit and let us know if the failure returns. I also advised them on soap usage and the issue could have been caused by over sudds in the machine. In the event of a call back please request AUTHO for main control replace. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 11/09/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for dryer that leaks water in the front during steam cycles. Upon inspection I found the unit heating and spinning as designed. I put the unit into diagnostics and found no stored error codes. I engaged the automatic test cycle and I found the steam function would spray water against the door causing water to leak out to bottom. Due to a recent inquiry with techline I advised the customer that they would have to put larger loads on the unit while using the steam function so the water doesn’t reach the front door I also turned the pressure down on that valve to help with the spraying. The resident stated that the steam function turns on while not selected. I ran a regular cycle on normal and could not recreate the steam without being selected. Reducing the pressure seemed to help the situation. Job complete.
Near Austin, TX 78704
Wesley
Job Details: 11/09/2020
RANGE GE JB750SF2SS Arrived onsite and found control function failing with certain buttons. Ordering control to repair. Office to reschedule. ; ordrng 1 WB27X25357 (control board t012 e)
Near Austin, TX 78702
Wesley
Job Details: 11/09/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite and found unit had something caught in drain. Repaired and removed obstruction. All checks good. Unit is now operating as designed. Advised customer Ron repair.
Near Austin, TX 78704
Wesley
Job Details: 11/09/2020
REFRIGERATOR GE GZS22DSJBFSS Arrived onsite and was able to correct issue of door closure with no parts. Advised customer on repair. All checks good. Unit is now operating as designed.
Near Austin, TX 78727
David Z
Job Details: 11/09/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site to diagnose dryer that was shutting off after a few seconds of running. Checked voltages at terminal block and only found 120v. Checked neutral wire and found 120v at the neutral. Wiring from outlet is incorrect and is powering the neutral. Advised maintenance to address the outlet to correct the polarity. All is working as designed on the unit. Call complete.
Near Killeen, TX 76543
Al
Job Details: 11/09/2020
WASHER AMANA NTW4516FW3 Arrived on site and inspected washer leaking.Confirmed the complaint and found the hose to the drain tube from the pump to the back wall wasn’t properly connected.I corrected the issue and unit tested as designed without leaks.Customer satisfied.Job complete
Near Austin, TX 78701
Leonardo
Job Details: 11/09/2020
RANGE KITCHENAID KSGG7000ESS0
Near Austin, TX 78734
Brandon
Job Details: 11/09/2020
DISHWASHER KITCHENAID KUDK03FTSS2 "Arrived on site to replace failed valve, I replaced valve and tested unit, unit tested good, no leaks."
Near Lakeway, TX 78734
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Arrived on site for customer complaint of unit not making ice, found ice maker module tested good in diagnostics, found thermistor communication issues with controls and ice maker. Also found ice door not closing properly. Ordering controls, ice maker, and ice door. ; ordrng 1 CNOTE (AUTH) and 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11231386 (ICE DOOR)"
Near Austin, TX 78749
Robert
Job Details: 11/09/2020
FREEZER WHIRLPOOL WZF79R20DW03 Arrived on job for complaints of not cooling. Exposed evaporator no frost pattern with compressor running. Evaporator fan running. Took pictures of evaporator. Will need SS TEC. ; ordrng 1 W10143759 (drier (serviceDRY)) and 1 W10750851 (compressor) and 1 W10858281 (evaporator)
Near Austin, TX 78725
Richard
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL ADB1400AGB1 Arrived onsite for the dishwasher not washing. During testing found that the sump and pump motor is not working. Replaced sump and pump and dishwasher tested fine and no leaks detected complete
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
WASHER LG WM3650HVA Arrived on site to install previous diagnosed part. I gained access to the interior cabinet of the washer. I removed the bellow hose and replaced it with a new hose. I reassembled the unit and tested it. The unit is operating as designed. Job complete. No water leaks detected.
Near Austin, TX 78748
Leonardo
Job Details: 11/09/2020
OVEN KITCHENAID KOSE500ESS00 Arrived on site to replace board. Replaced board test unit and unit test good job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher tripping circuit breaker intermittently. Customer stated that sometimes it will be after a cycle has completed and when noticed when starting next cycle. Inspected unit and work area. Performed diagnostics mode, no error codes. No test operation and measured amp draw on L1 coming out of junction box. Found amp draw normal range. Performed diagnostics again. Found draw pump at 1 tenth of amp more but it also on extended drain line so this would be normal. Inspected junction box for lose connection, none found. Informed customer on operation and user care guide
Near Austin, TX 78737
Leonardo
Job Details: 11/09/2020
RANGE GE JGP336BED1BB Arrived on site to test unit for unit sparking even when not being used. Plugged unit in and no spark turned all burner on and turn the off and no continuous spark. Advised customer if igniter switches get wet the could continue to spark from the water. Once the water dries the sparking will stop. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator mullion very hot and making weird noises. Upon inspection I found the center mullion almost too hot to touch. I accessed the condenser and compressor and found the fan blade had detached from the motor and was sitting on the ground. I reattached the blade and the unit is working as designed at this time. In the event of a call back please send condenser fan motor and blade. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 11/09/2020
WASHER MAYTAG MHWE900VJ00 "Arrived onsite for washer that won’t respond to commands. Upon inspection I found the unit dead with standing water and would not power on. I unplugged the unit and plugged back into a different outlet on the wall. I was able the power on the unit and enter diagnostics. I found a stored error code for a pressure sensor failure. The pressure sensor had been replaced 2 years prior so it may be stored from that time period. I ran a diagnostics test and all tests completed with no errors. I inspected all connectors and harness for shorts or misconnections but found everything was seated as designed. I could not recreate a failure today but advised the customer to monitor the unit and let us know if it dies again being plugged into the different outlet. I tested the original outlet and the voltage bounced around I advised that if the other outlet works they will need to have the original one serviced by a licensed electrician.
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
DRYER WHIRLPOOL MED3500FW0 "Arrived on site to inspect dryer not heating. Upon further inspection, I tested t(e unit and found it not heating/element not illuminating. I disassembled the unit and found the element metal plate badly warped and not continuity to the element. I tested the fuse and cutoffs and they were good. Also found the rollers and tension pulley roller were badly gunked up and needed to be replaced. The belt was good. I removed and replaced the element and all four rollers and tension pulley roller and tested. Unit is operating as designed. Cleaned the lint from the unit. Rollers and tension pulley roller come from my van stock. (4392067). Job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL KMHS120ESS09 "Arrived on site to inspect microwave not heating. Upon further inspection, I placed a cup,of water inside the unit and tested for 30 seconds. When the unit came on, it made a loud humming noise and failed to heat. I removed the unit from the wall and removed and replaced the magnetron, capacitor and diode and retested. Unit is operating as designed. After placing the unit back in its space, I retested again and it continues to operate as designed. Job completed."
Near Austin, TX 78732
David Z
Job Details: 11/09/2020
OVEN WHIRLPOOL GBD307PRS01 "Arrived on site to diagnose wall oven throwing an error, found error is F2E6. Error is a stuck key error for the cancel circuit. Powered cycled unit. Error dropped after unit was cycled. Customer says they can also cancel the error, but it comes back shortly after. Repair needed is a switch membrane and possibly a control.Office to schedule with AHs approval.; ordrng 1 8303883 (CONTROL) and 1 AUTHO (AUTHO) and 1 WPW10161676 (swtch-memb)"
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and techlines recommendations, I removed and replaced the UI console and tested the unit. Unit is operating as designed. Provided the new SAID# for the customer. Job completed."
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fridge lights flickering. I inspected the unit and work area. I replaced the four side light. The stopped flickering, but the lights are dim. I found the drawer light is out. I am ordering two more led modules W11130208 and I am ordering the led power supply W10637153. The office will reschedule when we have an eta on the parts. ; ordrng 2 W11130208 (module)s and 1 WPW10306786 (invrtr-box)"
Near Austin, TX 78703
Scott
Job Details: 11/09/2020
RANGE KITCHENAID KSDB900ESS0 Arrived on site for no response from then3 button all connection good . Did a hard restart . All buttons are responding after reset . No other issues found with range .
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for refrigerator not making and ice and items thawing out in freezer. Inspected unit and work area. Gained access to freezer evaporator and found ice buildup up on cap tube and no frost pattern(pic SD Mobile). Will need sealed system repair. 1st time out customer had part coverage through Whirlpool. . ; ordrng 1 ACCESSVALVE and 1 BOTHEVAPS and 1 COMPRESSOR and 1 FILTERDRYER
Near Austin, TX 78734
Brandon
Job Details: 11/09/2020
ICE MACHINE KITCHENAID KUIC15NRTS3 "Arrived on site for customer complaint of unit not making ice, found failed water valve, I was unable to shut off water supply due. Instructed customer to have unit accessible in order for us to perform repair.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2020
WASHER LG WM3470HWA "Arrived on site for washing machine making high pitched sound and leaking from the front. Ran diagnostics and test cycle, found high pitch sound coming from back of unit when water being pumped in. Adjusted the water level on valve on wall and noise began to stop. High pitch noise due to high water pressure coming in and advised customer on situation. Found bellow misshaped and water collecting in front. Recommended customer to replace.
Near Austin, TX 78744
Kevin
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site and found water will not dispense, removed water filter and dispenser is now operating properly. Reconnected water filter and it is still working correctly. Installers did not engage water filter properly on delivery. It is now operating normally, if issue happens again and in-line pressure regulator will be needed, job complete"
Near Austin, TX 78702
Wesley
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite and found ice build up into fan space. Removed ice and replaced motor. Unit is now operating as designed. Advised customer on repair.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for refrigerator not producing ice. Measured temperature in ice maker housing at 27°. Inspected ice maker and found ice maker mold chipping and no water in ice maker. Performed diagnostics mode and tested RC and FC thermistor. Checked ice maker fault codes and E0 for no errors. Tested ice maker thermistor, ran water fill and cycled ice maker. Checked ice level sensor. Called tech support and spoke with Ed. Measured temperature in FC at 20° with thermal couple between 2 items. Gained access to evaporator. Ran test 4 and on step 5 found no frost pattern developing. Will need to replace sealed system. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT/ 2 HOUR JOB/SEALED SYSTEM ) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (FILTER DRYER ) and 1 WPW10608485 (FC EVAPORATOR ) and 1 w10276644 (compressor) and 1 w10732525 (evaporator)"
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Arrived on site for icemaker not working. I inspected the unit and work area. I found a motor fault when I ran a ice maker harvest test. I found the water valve opening but no water being dispensed when I ran a fill test. I replaced the ice maker, and steamed the ice build up in the fill tube. I ran the unit through a harvest cycle and a fill test and it worked as designed. Job complete."
Near Austin, TX 78750
David Z
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 "Arrived on site to diagnose dishwasher not washing dishes. Found errors F6E1 low fill, F9E4 lower spray arm error. Tried to run diag cycle but wash motor just groaned and did not spray. Provided estimate for a new sump and motor assembly,Replaced sump and motor assembly and retested. Unit is functioning as designed and no water leaks found.
Near Lakeway, TX 78734
Leonardo
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site to test unit for unit losing power. Test unit and found bad console and board. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78735
Kevin
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and inspected refrigerator and found all interior lighting is off, water and ice dispenser in door are not operating. Pantry user interface is not showing any power, Door alarm on left hand fresh food door is lit and beeping. Icemaker in freezer is operating properly, refrigerator is cooling properly. Disconnected pantry user interface and lighting has returned, and door alarm has stopped. But water will not dispense and ice motor doesn’t run, found no voltage to dual valve in fresh food ceiling. Spoke with CS Will need control, UI, valve and harness to correct issue.; ordrng 1 W10865826 (valve) and 1 W11129435 (valve) and 1 W11387384 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)"
Near Austin, TX 78747
Robert
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78745
Kevin
Job Details: 11/09/2020
DRYER WHIRLPOOL WGD4950HW0 "Arrived on site and inspected dryer and found it is squeaking, disassemble the dryer and found left hand support wheel is deteriorating. Replaced all wheels and belt tensioner. Dryer is now quiet, job complete"
Near Austin, TX 78756
Scott
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Did find fridge set too low ( fc -4, fresh 36) rest temps to recommended . Cleaned up water and ice out of fresh food bottom . Job complete .; (created new UIS, deleted prior attachment to UisID 178867)"