Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for panel button I’ll not turn off light. Inspected light and noticed it was an LED. Removed bottom panel to ensure the lamp holder wiring was properly connected. All looked good. Informed customer that she would need to buy a normal filament bulb and not an LED in order for the light to turn off from the panel.
Near Round Rock, TX 78665
Cliff
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site today Conoce refrigerator that is making abnormal noise and not cooling properly. Tested unit and found air damper not operating properly causing cooling issue. Replaced damper and tested unit. Found all is functioning properly at this time. No leaks were found at time of service..
Near Kyle, TX 78640
Leonardo
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL MDB4949SDH3 Arrived on site to test unit for unit not filling with water. Test unit and found wires had been chewed up to float and fill valve. Advised custome rthey will need new wire harness
Near Round Rock, TX 78665
Cliff
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to diagnose a dishwasher that is sparking when plugged in. Found power wire not connected properly in junction box. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH32519HB3 "Arrived on site for, customer advised the microwave is not venting properly and Vent Not Removing Odor or Vapor - . . .Homeowner and I went outside to see the exterior vent flap connected to the microwave vent was pushing air through. The vent flapper was fully extended out while the microwave vent fan was blowing on high. Operating as designed. Job complete."
Near Austin, TX 78735
Leonardo
Job Details: 10/13/2020
MICROWAVE MAYTAG MMV6190FZ3 Arrived on site to test unit for not heating. Test unit and found bad high voltage will need new diode cap and magnetron. Ordering new magnetron office to reschedule. ; ordrng 1 W11230995 (MAGNETRON )
Near Dripping Springs, TX 78620
Robert
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite to test unit for unit not making ice, test unit found wire harness corrosionjob complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/13/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for cooktop grates uneven. Inspected grates and found they were just a bit uneven on the right grate, but not uneven enough to effect heating pattern and cooking over grate. Job complete."
Near Cranfills Gap, TX 76637
Jonathan M
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site for arrange that would not power up the control but the burners would still work. Inspected unit and work area. Tested voltage at the terminal block and found 2.47 V going from L1 to neutral, 244 V going from L2 to neutral, and 244 V going from L1 to L2. Checked voltage at the wall and confirmed similar voltage. Spoke to SW and was advised that this was in fact a logical issue. Advise customer to have an electrician come fix his outlet or breaker. Call complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site for dishwasher for making loud mechanical noise. Inspected unit and work area. Found floor damaged on left side of dishwasher. Customer stated that he was aware and believes it’s from the steam vent. Performed diagnostics mode, found fault code 3-3 failed OWI calibration and 8-1 slow drain. Monitored test operation. Found drain pump at fault. Removed failed drain pump and installed new. Tested unit. All tested good, no water leaks detected. Paid in full on credit card."
Near Belton, TX 76513
Jonathan M
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW Arrived on site for a refrigerator that’s not dispensing ice or water and is filling up too much ice in the ice bin. Inspected unit and work area. Customer advised that there is no issue with her dispenser but that her icemaker does not stop making ice. Found ice bin at normal level and ask customer how she is turning off her icemaker. She advised that she was raising the bar and letting it drop because that’s what it looks like it was doing on her icemaker plate. I advise that she needs to make sure that it goes into her clicked off position. I asked if she ever made sure that it was clicked and left in the upright position. She advised that she doesn’t believe that it has ever clicked when she did it. Attempted to jump her icemaker with it being in an awful position and found the unit not turning. Advise customer to check on ice production over the next few days and to leave the bar up to ensure that she is able to turn off her icemaker. Unit is work
Near Belton, TX 76513
Jonathan M
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to take off agitator and found agitator completely seized onto the gear case shaft. Unit is going to need agitator, inner basket, outer tub, filter, gear case, and hub kit for repair. Please schedule for two men and two hours. Due to out of stock and PSP parts, office will need to contact customer about reschedule date when part deliveries are made available.; ordrng 1 TWOMEN+2HOURS (TWO MEN +2 HOURS) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11089264 (filter) and 1 W11219115 (OUTER TUB) and 1 WP8533928 (screw)"
Near Killeen, TX 76549
Al
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Near Georgetown, TX 78626
Tyler
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Right on site for dishwasher that would not drain. Upon arrival I found that the unit was filling and cycling over to the agitation cycle indicating that the motor water valve and float switch Rall functioning as designed but the problem was if you try to hit the cancel cycle or if you let the unit go into its own drain cycle The main control within have a Internet glitch causing the water valve to start filling instead of activating the drain we will need to return with a new UI interface as well as a main control office to reschedule once availability of parts is known; ordrng 1 W10849486 (console) and 1 W10906428 (cntrl-elec)
Near Georgetown, TX 78626
Tyler
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for oven that was giving an F10 Error code. After running a diagnostic I found that the board itself had a malfunction internally which is causing the F1E0 error code at this point we will need to return with a new main control in order to resolve the issue.
Near Austin, TX 78738
Luis
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for no ice. Ran diagnostics found recirculating pump not pushing water over evaporator plate,replaced defective pump,ran diagnostics all test passed.
Near Georgetown, TX 78626
Cliff
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found compressor not running at proper speed. Compressor, inverter box, and main control will all need to be replaced to complete repairs. Office to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11305045 (COMPRESSOR ) and 1 WPW10233421 (invrtr-box)"
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not working properly. During testing found that the control panel is not responding properly. Also found that the customer had foil on the bottom of the oven causing the heating issue. Advised customer to remove the cover and will need to order the console and office to schedule.; ordrng 1 W11296171 (console)
Near New Braunfels, TX 78132
Noah D
Job Details: 10/13/2020
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on site to inspect Icemaker for not producing, customer complained of a bad smell, found the back water hookup was not connected. Instructed customer to have builder connect due to size of fridge. Complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/13/2020
MICROWAVE JENN-AIR JMW2430DP02 "Arrived on site to test unit for f2e1 error. Connection j4, j5, j6 and j7 are all properly secured. Control panel is receiving proper voltage. Needing control panel to correct issue.; ordrng 1 W10887855 (panl-cntrl)"
Near New Braunfels, TX 78132
Andrew
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to test unit for kick plate coming off. Found kick plate was not properly secured. Secured kick plate, tested unit, unit works good. No leaks detected. Job complete."
Near New Braunfels, TX 78130
Richard
Job Details: 10/13/2020
WASHER MAYTAG MVW7230HC0 Arrived onsite for the washer not spinning properly. During testing found that the load that the customer is putting in the washer is causing the issue. Called tech line and advised customer on use and care of the washer. Complete Sr # 7728989493.
Near Austin, TX 78728
Scott
Job Details: 10/13/2020
RANGE KITCHENAID KFGG500ESS2 Arrived on site for door not sitting right and right front burner hard to ignite . Replaced burner head . Burner is lighting correctly . Replaced hinges . Door still not sitting right . Ordering hinge receivers . No gas leaks detected at time of service. Call to set return; ordrng 1 W10647259 (hinge-recv)
Near Round Rock, TX 78664
Kayman
Job Details: 10/12/2020
VAN NISSAN n/a
Near Austin, TX 78733
Wesley
Job Details: 10/12/2020
REFRIGERATOR FRIGIDAIRE FRS6HR5JSB1 Arrived onsite and found unit door hose for dispenser is frozen or other wise blocked causing no water dispenser function. All other components are working properly. Advised customer on defrosting to reset function and test for frozen issue.
Near San Marcos, TX 78666
Andrew
Job Details: 10/12/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to replace ACU from previous diagnosis. Replaced ACU. Ran test cycle, everything checked good. Ran diagnostics test, all cycle functions operated as designed. No current error codes. Unit is working good. No leaks detected. Job complete."
Near Austin, TX 78704
Jacob
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL URB551WNGZ0 Arrived onsite to replace gasket. Replaced gasket. No issues at this time. Job complete
Near Austin, TX 78756
Luis
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no cool. Powered unit on main control shutting on and off diagnosed a defective email control ordering control and Orion Incase need ; ordrng 1 W11164517 (ORION) and 1 W11389713 (CONTROL), states that autho needed"
Near Del Valle, TX 78617
Matthew
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM03 "Arrived onsite for refrigerator not cooling, after clearing with maintenance, not the correct complaint. Unit was cooling. Complaint was Unit was leaking. Tube insert for ice maker not long enough. Leaking from ice maker cup. Replaced tubings. Also found water leaking from valve. After inspection found water tube line from valve to ice machine was cut extremely short putting pressure on valve connector and leaking. Replaced tube line. Tested unit and no leaks present at this time. Job complete"
Near Waco, TX 76705
Jonathan M
Job Details: 10/12/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for a washer that’s leaking out of the bottom. Inspected unit and work area. Customer advised that the leak that she’s getting is forming on the front and inside her dispenser load and go drawer. Customer stated that she’s having to clean up small puddles here and there depending on the load. Inspected Bello for holes or rips in the seams. Found Bella to be good but did find calcium deposits inside and outside the unit indicating leaking coming from the dispenser drawer. Checked dispenser drawer and found unit leaning forward. Due to tech line advisement in the past, raised feet on the unit to allow water to dispense properly into the machine. Call complete."
Near Killeen, TX 76541
Tyler
Job Details: 10/12/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to install a new Genaire dishwasher and remove the old unit for recycling. After disassembling and then re-installing a new dishwasher, we Ran a normal cycle test to verify that the unit would fill agitate and drain as designed. They were no leaks before during or after the repair and the unit was functioning as needed but during the cleanup process we found the dishwasher started turning on by itself the exact same way that the old unit one and would have random buttons activatedand would not let you activate the buttons manually once it started, indicating that the symptoms were exactly the same prior to the new installation. I notified the customer of the issue and that at this point She will need an electrician to come out and check polarity voltage as well as making sure there are no cross wires within the wiring system between Breaker & outlet and that there is no damage to electrical system before we can attempt to diagnoses new d
Near Georgetown, TX 78628
Kayman
Job Details: 10/12/2020
DRYER WHIRLPOOL WED5100HW1 Arrived onsite for dryer not operating and showing error codes. Upon inspection I found the unit would not power on. Via service pointer (W11498806) I cycled the power 5x and the unit came on and I was able to get it to dry. The service pointer also recommends replacing the UI and ACU in a certain order to prevent the controls from losing communication with each other. I followed the service pointer but I could not get the unit to operated after replacing the ACU. I reinstalled the original ACU and the unit powered on and began drying as designed. When I was replacing the UI I found moisture build up on the inner panel around the UI control. The resident told me they found the dryer vent leaking water and was full of water. I advised they get their vents cleaned to prevent any more errors due to moisture build up on this unit. I left the vent unattached in attempt to preserve the new part installed today. That way the resident can use their dryer until the ve
Near Austin, TX 78759
Scott
Job Details: 10/12/2020
VENTHOOD JENN-AIR JXW8530DS1 Arrived on site for auto feature not working . Ordering control . Please call to set return; ordrng 1 W11293971 (cntrl-elec) and 1 WPW10716813 (cntrl-elec)
Near Georgetown, TX 78633
Lou
Job Details: 10/12/2020
REFRIGERATOR GE PFE22KSEAFSS "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found ice on the bottom of the FC section and ice on the FC evap cover. Disassembled the FC section and removed the evap cover to find the evaporator engulfed in ice/frost due to no defrost. I pulled the unit out and got access to the main control. Using my jumper wire, I jumped the defrost with Line 1 and the defrost heater came on and began to defrost the evaporator. Also found where the main control had a burn spot on the back of the main board. I removed and replaced the main control and tested the unit and it began to cool as designed. I removed the remaining ice off o father evaporator and reassembled the FC section. No water leaks observed during service, job completed."
Near Austin, TX 78741
Jacob
Job Details: 10/12/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not powering on correctly. Put unit in diagnostics. Found F0E2 over suds. Erased code and flipped breaker for 20sec. Tested unit in a full quick cycle wash. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78736
Kevin
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT720PADM2 site and inspected dishwasher and found Bosch motor has started leaking. Took a picture of water underneath wash motor. While inspecting wash motor also found dishwasher does not have a lower spray arm, dishwasher has two upper spray arm’s instead. Call motor said spray arms will be placed directly by American Home Shield through the mail. The lower one was not ordered properly. Both wash motor and spray arm will need to be replaced.; ordrng 1 WPW10491331 (spray arm) and 1 WPW10671941 (pump&motor)"
Near New Braunfels, TX 78132
Richard
Job Details: 10/12/2020
ICE MACHINE KITCHENAID KUIS15NNZB0 Arrived onsite for the ice machine leaking water. During testing found that the drain pump assembly next to compressor is not working causing water to leak out of reservoir. Will need to order parts but can not fine the part on service matters or Marcone’s. Will need a parts research. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTSRESEARCH (DRAIN PUMP MOTOR ASSEMBLY NEXT TO COMPRESSOR )
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/12/2020
OVEN GE ZGP486LDR2SS
Near New Braunfels, TX 78130
Andrew
Job Details: 10/12/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived on site for bowed gasket. Found gasket is good. Issue is with a trim piece above the gasket looking bowed. Found door itself is slightly bowed in center. Issue is simply cosmetic and does not affect the operation of the unit. Took pics.
Near Austin, TX 78717
Kayman
Job Details: 10/12/2020
REFRIGERATOR GE ZFGP21HZJSS
Near Austin, TX 78730
Luis
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL KSSV42FMS01 "Arrived on site for cooling compliant. Powered unit on compressor will power on for 2-3 min then shut off,diagnosed a defective compressor found burn marks on inverter. Replaced compressor,filter drier and inverter,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Near Cedar Park, TX 78613
David S
Job Details: 10/12/2020
VENTHOOD WHIRLPOOL WVU17UC0JS Arrived on site for vent hood light not working. I inspected the unit and work area. I found the bulb not screwed in all the way. I screwed in the bulb and found the unit working as designed.
Near Waco, TX 76710
Jonathan M
Job Details: 10/12/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Arrived on site for refrigerator that’s leaking out of the bottom. Inspected unit and work area. Unit is not hooked up to water but is leaking. Removed back cover and found the drip tube cap clogged causing water to spray out of the back. Removed debris from the drip tube and unit is working as designed. Call complete.
Near Austin, TX 78753
Scott
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no cool fridge . Found both sections close to room temp . No frost build up on evap walls . All fans are working . Compressor is running but exreamly hot and making very loud buzzing noise . Will need sealed system . Ordering both evaps ,compressor , UI drier ,service port . Weigh for 3HRS no water leaks detected at time of service. Call to set return . ; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10832994 (compressor) and 1 W11116006 (evaporator ) and 1 WEIGH3HRS and 1 WPW10608485 (evaporator)"
Near The Hills, TX 78738
Robert
Job Details: 10/12/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on job for complaints of door not closing. Found the striker out of place . Adjusted striker to alow door to close
Near Austin, TX 78704
Wesley
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 arrived onsite to test refrigerator with cooling problem. Found absolute no cool but compressor is running. No frost pattern Evap fan is running . Unit has an open air condenser and no condenser fan. Ordering sealed system repair due to brand new no cool, with running components. Office to reschedule. Tested in diagnostics to verify diagnosis. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11370574 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
Near Kempner, TX 76539
Al
Job Details: 10/12/2020
OVEN WHIRLPOOL WOS51EC0HS01
Near Georgetown, TX 78626
Lou
Job Details: 10/12/2020
RANGE KITCHENAID KGRS303BSS1 "Arrived on site to inspect range oven temps. Upon further inspection, I found the lower rack with foil on it restricting airflow. I removed the rack and removed the bottom panel to test the ignitor. The ignitor operated as designed. I put the bottom panel back in place and placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. The unit temps are within range as I demonstrated to the customer the temperature fluctuations and the average temps. I recommended that they not use the foil on the lower rack due to airflow restrictions."
Near Austin, TX 78738
Leonardo
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL JDB9800CWX2 Arrived on site to test unit for control panel lights staying on. Test unit and found shorted control panel. Ordering new control panel W11398783 office to reschedule and will replace panel and control board at the same time. ; ordrng 1 W11398783 (CONTROL PANEL )
Near Austin, TX 78717
David S
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not working. I inspected the unit and work area. I tested power at the outlet and found none. I found the breaker tripped, it is an arch breaker. I reset the breaker and put the unit through a diagnostics cycle. The unit operated as designed, the breaker did not trip. I spoke to the customer about the unit, and if the breaker trips again, most likely the arch breaker needs to be replaced.
Near Austin, TX 78737
Kevin
Job Details: 10/12/2020
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site and found customer is experiencing small intermittent leaking. Removed top of washer and found water stains underneath dispenser, and underneath vent hose. Took pictures. Service pointer W11481731, and service pointer W11457481, SR7729008482; ordrng 1 W11437244 (DISPENSER)"
Near Manor, TX 78653
Matthew
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived onsite for microwave not heating. And intermittently working. Replaced magnetron,capacitor and diode. Tested unit twice and heated cup of water. Reinstalled unit and would only start for one second and stop. Cook time stays put. Called tech line. Explained situations and recommended replacing control and potentially door switches. Had control on hand,replaced control but did not correct issue. Need to order door switches. SR#7729008412. Office to reschedule ; ordrng 1 W11433682 (UPPER INTERLOCK ASSEMBLY) and 1 W11433683 (LOWER INTERLOCK ASSEMBLY )"
Near Lockhart, TX 78644
Andrew
Job Details: 10/12/2020
WASHER MAYTAG MVWC415EW0 "Arrived on site to test unit for making screeching noise. Found unit making noise in high/low spin and high/low agitation. Noticed actuator was not fully shifting. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."
Near Leander, TX 78641
David Z
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to inspect microwave with damaged door. Found the door panel has scuffs and damage to it from shipping / delivery. Replaced door. Retested and all is working as designed. Call complete.
Near Austin, TX 78747
Jacob
Job Details: 10/12/2020
WASHER WHIRLPOOL MVWC360AW0 Arrived onsite for unit continuing to spin when cycle should be finished. Tested unit. Unit test good. looked under the unit. Found that gear case fluid had all leaked out.
Near Red Rock, TX 78662
Andrew
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVB07 "Arrived on site to test unit for ice build up in freezer. Found ice build up in freezer(took pic). Ice maker fill cup had a chunk of ice blocking water and spilling into freezer causing ice. Removed ice from fill cup. Tested ice maker, ice maker works good. Job complete."
Near , TX 78642
Jonathan S
Job Details: 10/12/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for cooktop left grate broken, not able to remove right grate and uneven flames on 3 burners. Inspected unit and work area. Found when attempting to remove right grate it would he cabinet above. Adjusted unit to the left to clear cabinet when removing grate. Found 3 of the burners needed valve adjustment. Corrected valves and installed grates. Tested all operations. All tested good."
Near Austin, TX 78757
Wesley
Job Details: 10/12/2020
OVEN WHIRLPOOL WOS51EC7AB04 Arrived onsite and found unit fuse blown after hi heat use. Replaced fuse but new fuse was also shorted instantly. I believe the fuse was bad from the package. Ordering another fuse to repair. ; ordrng 2 WPW10545255 (fuse-thrml)s
Near San Marcos, TX 78666
Andrew
Job Details: 10/12/2020
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site to replace water valve from previous diagnosis. Tested unit, unit works good, no leaks detected. Job complete."
Near Austin, TX 78748
Robert
Job Details: 10/12/2020
WASHER WHIRLPOOL WFW70HEBW0 Arrived on job for complaints of error codes. Code for water level too low. Ran test cycle and found the cold water not entering tub. Will need dispenser to correct error. ; ordrng 1 W10575334 (disp.drawer assy)
Near Georgetown, TX 78633
Lou
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDTA50SAKB0 "Arrived on site to inspect dishwasher still wet after drying. Upon further inspection, I found the door and tub with water droplets/puddles after a washing cycle. The dishes inside the unit were dry. I advised the customer that it was normal to see the water which is basically “sweating”. Customer is using rinse aid, but I recommended switching to a different brand due to them having a water softener. Made recommendations for detergent/rinse aid use and use & care. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/12/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived on call to replace previously diagnosed parts. After replacement test operation and no change checked fuse, door switch and belt switch all good. Called tech line Sr#7729011186 test control and found the control board faulty. ; ordrng 1 W11413569 (CONTROL )"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/12/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to inspect oven for burnt terminals, upon inspection found the red terminal had been burnt and needed to be rewired, rewired and replaced terminal and power cord. Tested all functions, no problems found. Complete"
Near Austin, TX 78704
Jacob
Job Details: 10/12/2020
WASHER WHIRLPOOL WFW8300SW03 Arrived onsite for unit giving a Smokey smell. Tested unit. Control had exploded. Upon further inspection saw that the front shock had broken off.
Near New Braunfels, TX 78132
Richard
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived onsite for the refrigerator making a noise. During testing found that the compressor was a little noisy but working properly. Used pads to muffle the noise a little. All functions tested good complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/12/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site for burning smell. Ran diagnostics and no error codes came up. Opened door after diagnostics finished and didn’t smell a burning smell. Removed door to inspect components / boards inside and everything looked good. Recommended using a rinse aid and running a Normal wash with high temp and heated dry every time a large load is ran. Filled up rinse aid dispenser with FINISH. No leaks detected. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave fan not working. Upon further inspection, I tested the blower fan and it only operated in low speed. I checked voltage to the fan from the control and only got 125V on the low setting. I removed the unit from the cabinets and removed the fan cover to find the connection plugged in backwards. I corrected the connection and retested and the unit is operating as designed. Job completed."
Near Austin, TX 78705
Wesley
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite and repaired leak by properly inserting the icemaker fill spout into the fill cup. All checks good.
Near New Braunfels, TX 78132
Richard
Job Details: 10/12/2020
RANGE JENN-AIR JDRP548HL00 Arrived onsite for the range doors not leveled. Replaced hinges on 18 in door and the door tested fine and it is still not completely leveled. All doors tested fine and oven is working good. Used a level on both oven doors and both oven doors are level. Called tech line to document my findings Sr # 7729009548.
Near Austin, TX 78705
Wesley
Job Details: 10/12/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and found control failure causing the oven elements to not heat. Ordering control to repair. ; ordrng 1 W11316353 (CONTROL)
Near Austin, TX 78705
Wesley
Job Details: 10/12/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and replaced the wheel and also secured wiring that was pushed against the blower exhaust. Unit is now operating as designed.
Near Georgetown, TX 78628
James
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site and tested operation. Found compressor would run once step 3 started in test 40. Found ui has failed and is not starting unit. Installed new control,and tested operation. Unit tests good. Job complete"
Near Killeen, TX 76542
Al
Job Details: 10/12/2020
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site and inspected washer not completing cycles.Ran diagnostic test mode and found the control was defective.Removed and replaced it.Reassembled, calibrated and tested the unit and unit tested as designed.Job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 10/12/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 Arrived onsite for the refrigerator making a noise. During testing found that the compressor was causing the noise. This is a ant compressor. Will need the compressor replaced. Sealed system repair needed. Ordering parts and office to schedule ; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 OILLESSGAUGES (OIL LESS GAUGES) and 1 W11109499 (drier-tube) and 1 W11336586 (ORION BOARD ) and 1 W11393142 (COMPRESSOR )
Near Georgetown, TX 78628
Kayman
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for refrigerator with frost build up around freezer door gasket upon inspection I found frost forming on the right side of the FC door bracket. I found a service pointer that talks about the bottom freezer bin not being set correctly. I confirmed that the lower bin was slightly out of line and not seated correctly on the slots. I corrected and the door made a good seal. I ran an ice maker test and the ice maker tests all passed. Customer stated that it has been acting up intermittently. I advised the customer to monitor the ice production and if still gives issues we would have to come back out and re assess. please send Ice maker (W11294907) fill tube heater (W11087201) ice box fan (W10846539) . Job complete.
Near Buda, TX 78610
Jacob
Job Details: 10/12/2020
WASHER MAYTAG MVWX655DW0 Arrived onsite to replace parts. Replaced gear case and spin tub. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to inspect fridge for leaning, upon inspection of wheels found the right side axel was missing, ordering axel and wheel. Office to reschedule ; ordrng 1 2262072 (AXEL) and 1 W10304659 (WHEEL )"
Near New Braunfels, TX 78132
Richard
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the refrigerator not making ice and frost build up in freezer section. Replaced bin thermistor and freezer evaporator fan motor and thermistors. Refrigerator tested fine. Complete
Near Austin, TX 78724
Matthew
Job Details: 10/12/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived onsite for range not coming to temperature. Test fuse and elements, all tested good. Replaced control. Tested unit and unit is functioning properly. Job complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to install previous diagnosed parts. Removed damaged panel and cover, installed new. Tested all operations. Spoke with customer on user care guide."
Near , TX 78660
Matthew
Job Details: 10/12/2020
OVEN WHIRLPOOL WFG505M0BS3 "Arrived onsite for range F3 code. After inspection found harness to sensor was cut. Replaced sensor, tested unit and unit is functioning properly. Job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/12/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for burner not igniting immediately always, need to check for possible leak. Tested all four burners. Left front hesitated a bit. Removed cap and found inside of burner head heavily soiled. Replaced left front burner cap and flame ignited immediately. Operating as designed. No leaks detected. Job complete."
Near Leander, TX 78641
David Z
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to diagnose refrigerator that was intermittently not dispensing ice. Tested unit and could hear weak noise coming from auger motor. Replaced auger motor. Retested and unit is now dispensing Customer is ok with operation. All is working as designed. Call complete."
Near Georgetown, TX 78626
Lou
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer shutting off mid cycle. Upon further , I found the unit unplugged. Plugged it back in and the drain pump came on. Held the start button for approximately 10 secs and the pump finally shut off. Placed the unit in diagnostics showing error code F9E1, F1E1 & F0E2. Cleared the codes and continued with testing. Unit operated as designed and I found suds in the water while testing. I contacted techline and spoke to Bruce and advised of my findings and that the customer has a water softener. Bruce advised to use no more than one tablespoon of detergent and due to the F1E1 error code, replace the main control. Provided file #7729014739. I remove and replaced the main control and calibrated. Retested in diagnostics and it operated as designed. Advised the customer of whirlpools recommendations on emergent use. No water leaks observed during service, job completed."
Near Austin, TX 78756
Paul
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived onsite for a refrigerator with a no ice condition. I found the RC coil that was the issue on the previous visits clear of frost and ice. I started to check the temp in the FC and the unit went into a defrost. I waited for the defrost cycle to finish and found the FC temp dropping low enough for ice production. I ran service test 56 and found an E2 error. I ran service test 57 and when the unit went into step 2 I had 12VDC to the IM motor but it wouldn’t run. The icemaker needs to be replaced. .; ordrng 1 WPW10764668 (ice maker)
Near Andice, TX 78628
Jonathan S
Job Details: 10/12/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for cooktop grate warped. Customer stated that I was just supposed to deliver parts and they were getting ready to leave home. Inspected new grates and knob for damage. No found. Set parts in customer garage as requested.
Near Georgetown, TX 78626
Kayman
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher rack not closing and falling. Upon inspection I found one of the stoppers had fallen out and the wheel came off the track. I corrected the wheel and replaced the stopper for that side. Customer also mentioned it doesn’t get hot or doesn’t seem like it’s heating. I noticed the heater element is very caked with calcium build up. And there is a spot that looks like a short. I am ordering a Heater (W10518394) for repair. Office to RS. ; ordrng 1 W10518394 (heater)
Near Austin, TX 78723
Matthew
Job Details: 10/12/2020
RANGE MAYTAG MER6600FW2 Arrived onsite to replace previously diagnosed parts. Replaced RF burner and infinity switch. Tested unit and unit is functioning properly. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/12/2020
WASHER WHIRLPOOL MVWC415EW1 "Arrived on site to washer for not draining, upon inspection found the washer full with water, all functions checked out except drain pump. Ordering pump. ; ordrng 1 W10614033 (PUMP )"
Near Georgetown, TX 78633
Lou
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect refrigerator doors not leveled. Upon further inspection, I found the right RC door sitting higher than the left FC door and both doors swing outward when opened. I leveled the unit and adjusted the right RC door and tested. Doors are functioning/opening properly. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Jacob
Job Details: 10/12/2020
REFRIGERATOR GE GFE26JSMAFSS Arrived onsite for unit making a noise. Looked at unit. Could not replicate noise. looked at the compressor area to see if anything was rubbing or touching to cause the noise. Could not find the issue. No leaks at this time. Job complete.
Near Austin, TX 78734
Robert
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived on job for complaints of not drying or cleaning. Found water temperature too low also adjusted setting for hard water.
Near Driftwood, TX 78619
Robert
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KBLC36FTS02 Arrived on job for complaints of not cooling. Found inverter give it code three blinks for failure of inverter. Will need to replace inverter ; ordrng 1 W10629033 (inverter box)
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG540H0AS1 "Arrived on site to install previous diagnosed. Removed failed door hinges, knobs and seal. Installed new and tested operation. All tested good.
Near Austin, TX 78731
David Z
Job Details: 10/12/2020
WASHER MAYTAG WFW5620HW "Arrived on site to diagnose washer that is not draining or sprinting out after quick wash. Found error codes F0E2 oversuds, F0E5 off balance, F5E3 doormlock error, F7E2 MCU over temp. Customer did describe using quick wash as it was intended with small loads. Ordering a control and pressure switch to resolve the control over temp error, and pressure switch to assist. Office to reschedule when we have AUTHO and control / pressure switch.; ordrng 1 AUTHO (AUTHORIZATION NEEDED) and 1 W11322903 (cntrl-elec)"
Near Cedar Park, TX 78613
David S
Job Details: 10/12/2020
OVEN WHIRLPOOL WFE320M0ES2 "I arrived on site for oven bake and display not working. I inspected the unit and work area. I found good voltage to the unit. The thermal fuse, bake and broil elements are all intact. I replaced the control. I tested the unit and the display was working, and the bake and broil element are coming on. Job complete."
Near Lockhart, TX 78644
Leonardo
Job Details: 10/12/2020
OVEN WHIRLPOOL WFE320M0EW Arrived on site to replace control board. Replaced board test unit and light turning on and off job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/12/2020
REFRIGERATOR FRIGIDAIRE PLRU1778ES4 "Arrived on site for burning smell and unit not leveled since prior service. Inspected unit and work area. Found bottom shelf bracket broken. Gained access to evaporator and temperature control. Inspected for possible burnt wires. Tested operation of evaporator fan motor. Checked condenser fan and found running. Did not find any signs of failure. Leveled unit in attempt to line up with freezer. Found unit did not have mounting brackets connected between freezer and refrigerator. All operations tested good, no water leaks detected while serving unit.
Near Austin, TX 78749
Leonardo
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for notwashing. Test unit and found bad wash motor. Will need new sump and motor W11087376 office to reschedule ; ordrng 1 W11087376 (SUMP AND MOTOR )
Near Austin, TX 78722
Jacob
Job Details: 10/12/2020
DRYER WHIRLPOOL MED8630HW0 "Arrived onsite to add noise kit to unit. Used noise kite. Unit sounds quite after fix. Did let customer know of wooden built risers are not recommended for units to sit on as it could contribute to more noise from the units, and vent duct needs to be checked for condensation issues. No issues at this time. Job complete"