Near Leander, TX 78641
Lou
Job Details: 01/15/2020
MICROWAVE IKEA IBMS1455DS00 "arrived on site to install previously diagnosed and ordered parts. Due to the rings all breaking, I removed and replaced all four rings and buttons and the two large knob rings and tested. Unit is operating as designed. Job completed."
Near Spicewood, TX 78669
Luis
Job Details: 01/15/2020
ICE MACHINE WHIRLPOOL KUIC15PHZS0 "Arrived on site for no ice. Ran diagnostics pumps and water passed,weak frost pattern on evaporator. Ran unit through a normal cycle. After 45 min run time small thin slab of ice only formed in U shape where refrigerant line runs,due to timing unit ran through a harvest. Called tech support to verify leak in system,unit will need a new compressor,drier and evaporator.
Near New Braunfels, TX 78132
Robert
Job Details: 01/15/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for the gas stove not lighting consistently. Upon inspection found the stove is working to manufacture specs. Advised customer on the proper way to ignite the stove. Complete.
Near Spicewood, TX 78669
Brandon
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of door handles being damaged, I replaced handle, unit tested good."
Near Burnet, TX 78611
Jonathan S
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW4815EW1 "Arrived on site for washer continues to drain and will not start cycle. Inspected unit and work area. Found unit unplugged. Powered unit on and found drain pump running and not responding at control. Checked analog pressure hose and found clear. Found control at fault. Removed failed control and installed new. Performed diagnostics mode and ran automatic test cycle, monitored operation. All tested good, no water leaks detected.
Near Wimberley, TX 78676
Kevin
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL GSC308PRS "Arrived on site and found microwave is healing very slowly, a half a cup of water is barely lukewarm after 30 seconds and after 90 seconds is still able to be touched without scalding. Replaced magnetron, capacitor, and diode as testers from non-inventory truckstop and this had no positive affect on the microwave.
Near Austin, TX 78759
David Z
Job Details: 01/15/2020
WASHER WHIRLPOOL MHW5630HC Arrived on site to install previously diagnosed parts. Installed new door latch and retested. Unit is still not locking. Double checked harness and found brown wire in latch connector broken off in the connector. Attempted to resecure but was not successful. Ordering harnesses W11314680 and w11316253 to resolve. Also adding 2MAN since unit will need to be unstacked and disassembled. ; ordrng 1 2MAN (2MAN) and 1 W11314680 (harns-wire) and 1 W11316253 (harns-wire)
Near Austin, TX 78756
David Z
Job Details: 01/15/2020
WASHER WHIRLPOOL CAE2765FQ0 "Arrived on site to diagnose several washers not spinning out water. Units were draining, but clothes remained wet. Found various error codes, usually either F7E1 for basket speed error. Lock tested good, and unit is completing diagnostic cycle. Found unit was vibrating heavily and sounded clunky. Spoke with tech line and rep advised that the F7E1 can be thrown by slipping belt on overloaded units, and also if gearcase is wearing causing additional resistance. ; ordrng 1 W10721967 (drive pulley) and 1 W11159068 (gearcase) and 1 W11213879 (belt)"
Near New Braunfels, TX 78132
Robert
Job Details: 01/15/2020
WASHER MAYTAG MVWB855DC3 Arrived onsite to replace washer control console previously ordered. Replaced console and tested unit. Everything working properly.
Near Austin, TX 78746
Kevin
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found customer is experiencing washer UI being unresponsive, had to attempt entering diagnostic cycle on three different button combinations before user interface would respond. Replace user interface and recommended that if it is unresponsive again warming up ones hands by rubbing them together Improve the touch feedback. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Richard
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL KRMF606ESS01 Arrived onsite for the refrigerator door ajar light on. Installed all controls that was previously ordered and issue was not resolved. Upon inspection found that the drawer liners needed to be put back in to activate the door switches in the back of the refrigerator. Put in liners and door ajar issue has been resolved.
Near Bee Cave, TX 78738
Brandon
Job Details: 01/15/2020
OVEN WHIRLPOOL WOD51EC0AB03 "Arrived on site for customer complaint of oven not turning on at all, found open thermal fuse, I replaced thermal fuse, after replacing I tested unit and found faulty cooling fan motor, ordering cooling fan motor. ; ordrng 1 CNOTE (COOLING FAN) and 1 CNOTE (PARTS RESEARCH ) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near San Marcos, TX 78666
Richard
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite for the washer not spinning properly and wobbly. Upon inspection found that the washer is a double stack unit . Upon inspection of the washer it seems that the damper shocks are broken. But could not continue with repair because it’s a 2 man job. Office will need to reschedule with a 2man and 2HR needed for repair. ; saved tckt
Near Austin, TX 78734
Paul
Job Details: 01/15/2020
DRYER MAYTAG MGD8200FW1 Arrived onsite for the dryer that is not starting. I found no response from the control panel. I found 5VDC at the molex connector on the control panel. The control panel needs to be replaced. Ordering W10916689 PANEL-CNTL..; ordrng 1 W10916689 (PANEL-CNTL)
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/15/2020
DRYER SAMSUNG DV56H9000EP/A2 Arrived on site to install previous diagnosed part. Disassembled unit to gain access to motor. Removed failed motor and installed new. Assembled unit and found making odd sound. Disassembled unit and checked operation. Reassembled unit and tested operation. All tested good.
Near Round Rock, TX 78681
Arthur B.
Job Details: 01/15/2020
DISHWASHER SAMSUNG DW80K5050US "Arrived onsite for customer complaint of dishwasher leaking from bottom and not completing cycle. Upon inspection and review, found water leaking from sump seal causing water to pool on bottom base cover. This is also throwing LC error and not complete cycle. . Unit unplugged at this time."
Near Austin, TX 78702
Wesley
Job Details: 01/15/2020
DRYER WHIRLPOOL WED5620HW0 Arrived onnsite and found unit somewhat noisy from likely dust in blower wheel. Returning with 2 man as washer also needs service and units are stacked in tight closet. Office to reschedule. Unit 325; ordrng 1 SOUNDPAD (UNKNOWN)
Near Austin, TX 78704
Wesley
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51ES4ES01 "Arrived onnsite and tested unit for bake at 350f. Worked perfectly reaching a correct preheat in under 15 minutes.Adjusted settings and calibration to address customer concerns, all checks good, advised on status."
Near Driftwood, TX 78619
Brandon
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW95HEDC0 "Arrived on site for customer complaint of unit leaking, found leak coming from in between outer tubs.
Near Austin, TX 78701
David Z
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to diagnose drawer not operating properly. Tested drawer and sliders and found all is working normally. Advised customer on use and care, and possibly using a food safe lubricant if sliders get stiff. All is working as designed. Call complete."
Near Driftwood, TX 78619
Brandon
Job Details: 01/15/2020
COOKTOP KITCHENAID KGCU463VSS01 Arrived on site for customer complaint of unit not lighting and continues to spark on some burners. I found front left ignitor needed replacing and spark module needed replacing.Unit tested good. ; ordrng 1 CNOTE (RETURNING 3 IGNITORS)
Near Wimberley, TX 78676
Kevin
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site And found customer is experiencing dispenser not giving water intermittently, spoke with tech line and they recommended adding a water pressure regulator described in service pointer W11394954A. No water leaks from connections at time of service SR7726900906; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/15/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for washer leaving white residue on clothes. Inspected unit and work area. Found drain line not zip tied in. Corrected drain line. Performed diagnostics mode and checked fault codes. Performed inlet valve test and found all functions working. Performed automatic test cycle and monitored. Found all operations working. Found customer in water softener. Customer stated that they use small amount of soap and have already had a washer and dryer in home that did not leave soap residue on clothes. Called tech support and spoke Scott, went over prior test and ran normal cycle to check water level (SR#7726894616). All tested good, no water leaks detected."
Near Killeen, TX 76543
Al
Job Details: 01/15/2020
DRYER WHIRLPOOL MLG26PRBWW1 "Arrived to inspect stacked dryer with no power.Called Whirlpool commercial and was told the unit needed to be reprogrammed.Checked continuity at all available points.After reprogramming the unit, the unit began operating properly.EXCESSIVE LINT BUILDUP IN THE DRYER
Near Austin, TX 78746
Kevin
Job Details: 01/15/2020
REFRIGERATOR JENN-AIR JS42PPDUDB20 arrived on site and inspected refrigerator and found frost buildup inside of ice bucket causing it not to dispense. Lifted ice bucket off of shaft and inspected it and shaft is in good condition. Recommended that ice bucket be inspected every 10 to 14 days to keep frost buildup from sticking in place.
Near Austin, TX 78754
Scott
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for no cool in both sections . Unit is room temp both compartments .
Near Paige, TX 78659
Cliff
Job Details: 01/15/2020
RANGE GE JBS160DM1WW
Near Austin, TX 78754
Scott
Job Details: 01/15/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for leaking dishwasher . Found small hair line crack on right front allowing water to drip down trim channel. Ordering tub and new side plugs . No other leaks detected at time of service . Please call to set return visit .; ordrng 2 W10795980 (cap)s and 1 WPW10681507 (tub-dishwr)
Near Hutto, TX 78634
Andy
Job Details: 01/15/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for freezer not cooling. Performed temperature test and found at 40° removed evaporator cover and found poor frost pattern. Removed backing and found amp draw at 1.4 and found compressor EXTREMELY hot, did Sealed system pre check unit will need SS repair. Ordering needed parts. Office to schedule return trip. 2 hour job. No water leaks present at time of service.; ordrng 1 SEENOTE (SS REPAIR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/15/2020
COOKTOP GE JGP975SEK2SS "Arrived on site for cooktop back burners not light. Inspected unit and work area. Cleaned burner orifices and burners. Tested unit and found on LP. Checked regulator with LP instruction. Found when back burner lights flame was abnormal. Called GE tech support and spoke with Charles. He stated regulator causing failure.Removed valve and installed new. Tested unit and found left rear burner working. Found rear middle and right rear not working. Found burners and cap switched on burners. Made correction and tested unit. All tested good.
Near Cottonwood Shores, TX 78657
James
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived on site and found wash plate seized to drive shaft. Unit will also need new wash plate to repair.; ordrng 1 W10752283 (washplate)
Near Georgetown, TX 78628
Dylan T.
Job Details: 01/15/2020
OVEN KITCHENAID KEBS207SSS02 Arrived on site customer complaint was oven wasn’t baking very well found it needed a bake element and broil element gave customer a quote she said yes replace both parts ran the unit everything worked as designed
Near Georgetown, TX 78626
Arthur B.
Job Details: 01/15/2020
VENTHOOD WHIRLPOOL UXT5536AAS Arrived onsite for builder complaint of ventahood not exhausting air. Tested unit and found unit works as designed. Used piece of paper on various speeds to verify suction. No other issues found.
Near Hutto, TX 78634
Dylan T.
Job Details: 01/15/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site customer complaint was oven was a pre-heating properly ran the unit everything is working as designed rather diagnostic can I find anything wrong at this time
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher dispenser issues. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed except the dispenser never opened and no rinse aid is dispensing. I removed and replaced the dispenser and main control and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Al
Job Details: 01/15/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived to inspect ice machine not making ice.Powered unit on and water circulated through the unit twice.On second fill the unit never completed an ice slab.Felt the inside and unit was warm on the inside of the unit.
Near Pflugerville, TX 78660
Andy
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer not draining. Upon arrival customer informed that unit will not drain only on colors cycle. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and found all operations are normal. Also spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Georgetown, TX 78633
James
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRFC400ESS00 Arrived on site and found freezer door frozen shut due to ice in the rails. I was able to open the door approximately 6 inches and found ice covering bins and rails. Unit will need new rails to repair. ordrng 2 WPW10235368 (glide)s
Near Austin, TX 78738
Luis
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for cooling issues. Per service diagnosed leak at fresh food evaporator,unit will need the updated fresh food evaporator,compressor and a uv drier. Checked for leaks found a crack on the reservoir knuckle entering filter housing. Customer decided to wait on repair for reservoir. Sealed system repair covered under AUTHO S71233. Job will need 2HRS ; ordrng 1 2HRSFORREPAIRS and 1 W10276644 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 W10917531 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect wall oven getting the cabinets too hot. Upon further inspection, the customer advised that the drawer handle at the bottom of the unit was getting hot while the unit is in use. Turned the unit on and found the airflow and temp to be normal. I advised the customer that due to the unit vent being just above the drawer/handle, it will get hot during use. Advised the customer to set up the WiFi on the unit to receive and software updates. Provided the number to the Connect team- 866-333-4591 and advised the customer to contact them and let them walk through the WiFi connections. Job completed."
Near Meadowlakes, TX 78654
James
Job Details: 01/15/2020
OVEN AMANA ACR4503SFW1 Arrived on site and tested operation. Found unit averaging 355 when set to 350. Unit tests good. Job complete
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/15/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to replace left rear burner and right front burner. Found wrong part ordered for left rear burner. Will order new valve W11256503 x2 and W10597156. Office to reschedule ; ordrng 1 W10597156 (RR VALVE ) and 2 W11256503 (LR/CENTER VALVE)s
Near Holland, TX 76534
Dylan T.
Job Details: 01/15/2020
WASHER GE GFW450SPM1DG Arrived on site customer complaint was washer wouldn’t wash or do anything down stock the unit replace the main control board and the UI washer still wouldn’t work properly call tech-support they told me to replace the soap dispenser motor200114-002768 case number ; ordrng 1 WH43X10059 (diverter)
Near Austin, TX 78729
Paul
Job Details: 01/15/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite for the range that has a gas smell. I tested all connections and valves for leaks with a leak detector. There are no gas leaks present at this time. I explained to the customer how the regulator vent works and explained they could get small amounts to come from the vent at times. Call complete.
Near Austin, TX 78752
Luis
Job Details: 01/15/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site for cooling issue. Found evaporator incased in ice,ran diagnostics heater powered on,replaced defrost thermistor,ran defrost cycle. ; used 1 WPW10383615 (THERMISTOR) from stock"
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
RANGE WHIRLPOOL WEE510S0FS2 "arrived on site to inspect cooktop. Upon further inspection, I found the cooktop badly damaged at the front left burner. Customer advised that they boiling water in a pot the same size as the burner when they heard a pop and saw the glass was broken. The break begins in the center of the burner area and spreads throughout the cooktop. I removed and replaced the cooktop and tested the burners and the unit operated as designed. Job completed."
Near Smithville, TX 78957
Cliff
Job Details: 01/15/2020
RANGE GE ZGP366LR5SS Arrived on site to replace encoder assembly for range. Replaced control and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
OVEN KITCHENAID KEBS107SSS04 "arrived on site to install previously diagnosed and orders part. Per the previous techs findings, I removed and replaced the Bake element, which was badly warped, and tested the unit. Unit operated as designed. completed."
Near Austin, TX 78746
Luis
Job Details: 01/15/2020
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for cooling issue. Found evaporator incased in ice. Ran diagnostics unit will run through a forced defrost,let unit continue defrost,replaced main control and defrost thermistor,ran new control through a defrost.
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site for unit with f1e1. Found per tech sheet to replace main control. Removed and replaced the control and tested goodControl
Near Cedar Park, TX 78613
Cliff
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher with an upper rack that will not stay in position. Tested unit and found rack stops have come off of rails. Reinstalled stops and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Cliff
Job Details: 01/13/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to replace latch for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 01/13/2020
RANGE WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect range display time changing and chips on interior walls. Upon further inspection, customer advised that the time is changing up to 2 hours behind and there are paint chips on the walls of the oven. I placed the unit in diagnostics showing no error codes. I found a paint chip on the left wall under the 4th rack space that is approximately the size of a quarter. Also found a smaller chip on the left wall. There is a chip on the right side wall at the 2nd rack space approximately the size of a dime or penny and another small chip further down on the right side wall. I contacted Techline and spoke to Mike and advised of my findings. Mike advised that the file would be sent in for review and someone from Whirlpool would contact the customer within 5 business days to discuss proceedings. Mike provided File #7726871104. I advised the customer of my discussion with Techline. No repairs to be made. Job comp"
Near Sun City, TX 78628
Jonathan S
Job Details: 01/13/2020
UNKNOWN UNKNOWN NISSAN
Near Round Rock, TX 78665
Andy
Job Details: 01/13/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Cedar Park, TX 78613
David Z
Job Details: 01/13/2020
DRYER WHIRLPOOL MGD6630HC Arrived on site for dryer making intermittent rattling sound. Performed diagnostics and heard faint rattling in cabinet. Removed front panel and insulated all contact points on the blower housing and motor. Insulated rear exhaust pipe with sound pads from truck stock. Retested unit and no rattling is present. All is working as designed. Call complete.
Near Austin, TX 78733
Wesley
Job Details: 01/13/2020
DRYER MAYTAG MED5630HW0 Arrived on site for general drying concerns. Advised customer on use and care and yearly duct maintenance. All checks good during testing.
Near Marble Falls, TX 78654
James
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and found outer wrapper damaged. Installed new. Unit in show room and not installed. Job complete
Near Florence, TX 76527
Arthur B.
Job Details: 01/13/2020
WASHER GE GUD27ESS0MWW Arrived onsite to contact GE Techline. Spoke with Greg #200110-001061 and he walked me through the wiring. Found open overload switch at the motor when checking red wire at start switch and brown wire at door switch. Ordering motor.; ordrng 5 WE2M302 (screw)s and 1 WE49X27320 (kit motor drive and)
Near Manor, TX 78653
Scott
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDF320PADB1 ; ordrng 1 WP8580309 (strike)
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived to inspect water leaking from filter.Confirmed the complaint and realized the customer didn’t use the water from the refrigerator, but uses the ice function.Customer requested the bypass be inserted.After installing the bypass, the unit didn’t leak.All water lines were dry at the time of service.Job complete"
Near Taylor, TX 76574
Andy
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator still freezing food in RC. Preformed temperature test and found failed controls and Thermistor as well needing sealer around ice box. Ordering needed parts no water leaks present at time of service.; ordrng 3 212643 (sealer-gum)s and 1 W10884720 (harns-wire) and 1 W11043763 (cntrl-elec) and 1 W11284720 (panel-ui)
Near Canyon Lake, TX 78132
Leonardo
Job Details: 01/13/2020
OVEN KITCHENAID KODE300ESS04 Arrived on site to test unit for oven being dirty between glass. Test unit and advised customer that will not be covered under warranty. Checked upper oven for temp not being correct. Test unit and unit test good job complete
Near Killeen, TX 76549
Arthur B.
Job Details: 01/13/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for customer complaint of front load washer panel not responding. Attempted to unlock panel. Still no response. Was able to enter diagnostics and perform button UI test. All check ok. Unit now came on as designed. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78633
Al
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect left rail stop had fallen off.Reinstalled it and verified it works properly before I left the residence.Job complete
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2020
DISHWASHER JENN-AIR JDB8700AWP3 Arrived onsite for the dishwasher continually washing and never stopping. Ran diagnostics and found that the control board was faulty. Every error code on the tech sheet was being displayed. We installed new control and user interface. Everything working properly. Complete
Near The Hills, TX 78738
Robert
Job Details: 01/13/2020
WASHER LG WM2487HWM Arrived on job for the first not completing cycle. Found drain motor not working correctly.. Replaced drain pump and retested. No leaks detected. Complete
Near Kyle, TX 78640
Luis
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site for cooling issue. Found ice in return vent,freezer section with excessive frost. Found large gaps between liner and cabinet,found corner of gaskets not sealing. Added adhesive to gaps between liner and cabinet, remolded door seal,checked air flow to fresh food,checked door seal good."
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2020
DRYER MAYTAG MEDX655DW1 "arrived on site to inspect dryer timer not advancing. Upon further inspection, customer advised that the unit timer does not advance while drying and the clothes are getting very hot. I turned the unit on and watched the timer and it did not advance and was making a loud ticking noise. I opened the door and held the door switch closed then turned the unit and and could see that the element was illuminating at the back left vent. While the unit was running, it was making a loud thumping noise. I disassembled the unit to find the rollers, pulley and belt all needed to be replaced. I removed and replaced the timer, both rollers, pulley and belt (dryer repair kit) and retested and the unit is operating as designed. No lint observed during service, job completed."
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not dispensing soap. Performed diagnostics mode and found unit not filling with water. Inspected water valve to unit and found off. Turned water on to unit and continued with test mode. Monitored test operation and tested amp draw to heater, found 6.5 amps to heater. All operations tested good, no water leaks detected durning service."
Near Lockhart, TX 78644
Leonardo
Job Details: 01/13/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to test unit for large burner not getting all the way red. Test unit and unit test good advised customer that these new burners do not get completely red due to new burners job complete.
Near San Marcos, TX 78666
Richard
Job Details: 01/13/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for the washer not draining. Ran diagnostics and found that pump was not working. Replaced drain pump and tested washer. Everything working properly and water is draining. No leaks detected. Complete
Near Buda, TX 78610
Leonardo
Job Details: 01/13/2020
OVEN JENN-AIR JJW2430DP01 Arrived on site to test unit for shorted keypad error. Cleaned console and reset the unit and all buttons are working and no more error code job complete.
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived onsite for the ice machine not making ice. Upon arrival the ice machine was was off. Turned ice machine back on ran diagnostics and found no error codes and all functions tested good. Upon further inspection I found that the door was not opening or closing properly. Adjusted the hinge and the door is now closing properly. Advised customer to monitor ice machine and if problem returns to call us back. Ice machine is currently producing ice.
Near Austin, TX 78726
Cliff
Job Details: 01/13/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose an oven that is giving fan speed errors. Tested unit and found parts are mechanically operating but controls not communicating properly with blowers. Wiring harnesses, controls, and blowers will need to be replaced to complete repair. Office will need to set return date due to part availability.; ordrng 1 W10562910 (harns-wire) and 1 W11225364 (HARNESS) and 1 W11225365 (HARNESS) and 1 W11233570 (HARNESS) and 1 W11261169 (CONTROL)"
Near Austin, TX 78745
Leonardo
Job Details: 01/13/2020
RANGE WHIRLPOOL WEG515S0FS0 Arrived on site to test unit for left rear burner turning off when on low. Adjusted flame test unit and unit test good job complete.
Near Austin, TX 78753
Scott
Job Details: 01/13/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for long dry times , and unit making noise while running . Found unit is heating but poor air flow . Stuff had fallen down behind dryer onto vent hose causing hose to pinch . Also found a bunch of screws pencil and other junk in blower housing as well as screw bits and change in drum felt . Removed all trash . Unit is now heating and down to normal noise while operating . No lint build up at time of service . Job complete ."
Near Pflugerville, TX 78660
James
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and found no operation from unit. Found power not getting past junction box. Inspected connections and found hot line has come loose from wire nut. Cut soldered ends from lines and ensured proper connection. Unit tests good. Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 01/13/2020
DISHWASHER KITCHENAID KUDS30FXSS2 Arrived on site to diagnose a dishwasher where rack is in the wrong position. After previous repair homeowner was not informed on how to use new upper rack adjusters. Informed homeowner of operation and no other failures were found at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/13/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on site for venthood not working. Customer stated that unit was not removing smoke or odors. Performed paper test all all speeds and found paper not falling. Informed customer off CFM ratings. All tested good.
Near Georgetown, TX 78633
Cliff
Job Details: 01/13/2020
DRYER MAYTAG MEDB850YW1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found idler pulley not rotating. Replaced idler pulley and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived to install previously ordered parts.Removed and replaced the control and UI.Reassembled and unit tested as designed Job complete
Near Pflugerville, TX 78660
James
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived on site and tested operation. Found no response from unit. Found interlock has shorted. Unit will need new fuse and interlock kit to repair; ordrng 1 WPW10531156 (filter)
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTM354DSS4 "arrived on site to inspect dishwasher no functions. Upon further inspection, i found the user interface with no response due to the child lock being turned on. I turned the child lock off and placed the unit in diagnostics and tested. Unit operated as designed. I found that the dispenser door gasket was coming off. No water leaks observed during service.; ordrng 1 W10861000 (detergent dispenser)"
Near Austin, TX 78753
Leonardo
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for unit turning turning off and when you hit 30 seconds it gives you 1 minute. Turned unit off at breaker test all connection all checked good turned unit on and test unit and unit working correctly at this time. Job complete
Near Cedar Park, TX 78613
David Z
Job Details: 01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed parts. Replaced main control and UI / console. Retested unit and found no further communication issues present. Advised customer to set up WiFi when able to allow system updates. All is now working as designed. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 01/13/2020
REFRIGERATOR FRIGIDAIRE FPBC2277RF1 CArrived onsite for the refrigerator ice maker only producing crushed ice. Upon inspection found that the solenoid controlling the crushed ice function was loose. Tightened solenoid and tested ice maker. Everything is now working properly switching between ice modes. Complete
Near Marble Falls, TX 78657
James
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTE204EPA4 Arrived on site and tested operation. Found failure for wash motor and diverter. Ran diagnostics and found wash motor not running. Unit will need new sump assembly to repair. Installed new wash motor assembly and tested operation. Unit tests good. Job complete
Near Marble Falls, TX 78657
James
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and tested operation. Found unit operating properly but no rinse aid in unit. Also found upper right rail has come loose but customer stated they will replace. Recommended using rinse aid for optimal drying performance. Job complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/13/2020
WASHER KENMORE 402/49032010 "Arrived on site for washer not draining. Performed diagnostics and tested drain pump. Found slow drain to no drain. Removed water from unit and checked filter, found filter majorly clogged (see SD-QUICKPIC). Cleaned filter and instruct customer how to remove water and filter. Tested operation, all tested good. No water leaks present at time of service.
Near Pflugerville, TX 78660
James
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Arrived on site and found freezer light hanging. Customer stated previous company pulled the light and stated they were ordering light but never returned. Installed new light but will need now housing to complete repair; ordrng 1 W10445802 (housing)
Near Salado, TX 76571
Dylan T.
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on site customer complaint was dripping water and not making ice do to Icemaker door shoot not closing all the way did not have the correct part need to order the correct one; ordrng 1 W11189145 (door-ice)
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDF760SADT1 "arrived on site to inspect dishwasher not cleaning. Upon further inspection, the customer advised that the unit isn’t dissolving the detergent. When I opened the door, I found 2 detergent pods in the bottom of the tub and a fork under the float holding it up. I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. The unit operated as designed. I advised the customer that the fork was holding the float in the up position which is telling the control that the unit is full of water and it’s not filling because of the fork holding the float up.No water leaks observed during service, job completed."
Near Uhland, TX 78640
Leonardo
Job Details: 01/13/2020
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site to replace receptacles and burners. Replaced all parts test unit and unit test good job complete.
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived to inspect refrigerator not cooling. Confirmed the complaint and noticed the evaporator was frozen causing the evaporator fan to reset the UI.Customer advised he’d would defrost the unit to see if this will solve the issues.
Near Austin, TX 78735
Kevin
Job Details: 01/13/2020
WASHER MAYTAG MVWX655DW "Arrived on site and found drain pump is getting power but not removing water, remove the pump and found a small Neil keeping impeller from spinning.
Near Marble Falls, TX 78654
James
Job Details: 01/13/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and tested operation. Found deli section temp at 31 and upper section at 47. Called tech line and spoke to Brian #7726041369. Found air leak in ice maker door gasket. Also recommended replacing front ui control due to software updates. Turned freezer up to recommended and adjust door gasket to attempt better seal until new door arrives. ; ordrng 1 W10887795 (door-ice) and 1 W11330487 (panel-ui)
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
DRYER WHIRLPOOL WED6620HW1 "Arrived to inspect Whirlpool dryer not powering on.Checked voltage at the unit and got 240/120/120.Disassembled and checked the fuse, cutoff and element.Removed and replaced the control.Called Whirlpool Tech line and spoke with JK SR#7726869642No volts DC at UI.Ordering UI W11370450.Needs more work.; ordrng 1 W11370450 (CONSOLE WHITE (UI))"
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer making a noise during spin cycle. Upon inspection found that that the shipping brackets were still installed. Everything else working correctly on washer. Complete
Near Cedar Park, TX 78613
Lou
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "arrived on site to inspect refrigerator lights not working. Upon further inspection, I found that none of the lights were on in the FC & RC sections and the crisper drawer control was not on. I removed the crisper drawer control and found it dry. I checked the wiring harness and it was good. I checked the LED control at the back of the unit. I cycled the power to the unit by unplugging it and plugging it back in and checked the lighting and all lights were on. I checked the door switches in diagnostics and all checked good. Customer advised that they have not had any power outages recently and no prior service done to the unit. I advised the customer that should this happen again and once they cycle the power and the lights don’t come on, the LED control will possibly need to be replaced. No water leaks observed during service, job completed."