Near Leander, TX 78641
David Z
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JFC2290REP00 Arrived on site to install freezer door. Found new door is good to go. Installed FC door and transplanted handle and gasket. All is working as designed. Call complete.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to test unit for no water. Took kick plate off and noticed inlet valve not connected. Connected intake valve, tested unit, unit is working as designed. No leaks detected. Job complete."
Near Temple, TX 76501
Tyler
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator leaking water. Upon arrival customer pointed out that there was water pooling around the ice maker. Customer also mentioned that they had noticed temps in freezer not staying consistent. The dairy products in fc with all melted upon arrival as well. I inspected inverter board, compressor, and condenser fan area and found no dirty coils or over heated components. The evap coil in the freezer had a thick ball of ice build up around the ffc had little frost but was also much thicker then it should have been on high side entry line. Customer stated they had noticed the temp differences for more then a few weeks and have had a hard time keeping food cool. I ran service test 4 but saw no difference in the frost pattern of either evaporators. The valve was rotated to each compartment during the test as designed. Unit is loosing Freon through the evap coil in ffc. We will need to return with ss repair. Office to reschedule
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for lid lock not locking and tripping breaker. Ran diagnostics and lid lock was faulty. Replaced lid lock and locked when going into drain and spin. Ran in diagnostics manual test mode and lid lock locked and unlocked as designed. Job complete.
Near Waco, TX 76708
Jonathan M
Job Details: 10/15/2020
DRYER ROPER RED4516FW0 Arrived on site for a dryer that’s making a scraping sound. Inspected unit and work area. Tested unit in a normal time dry cycle and found unit making a scraping sound coming from the bearing ring. Removed front cover and found a screw in between the felt liner and the tub ring. Removed the screw and tested unit. Customer still complained about how loud the dryer vibrates so I added sound pads to help dull the sound. Unit is working as designed. Call complete.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMH31017HZ4 "Arrived on site for: We have got a new microwave from Lowes and installed last week but when we turn on the microwave to heat anything it's making an unusual noise. Turned on microwave and could hear a vibration at the top of the microwave cover. Customer also pointed out the cover was bowed just a tad on the right side. Took down microwave and tested from a wall outlet to identify noise. No noise detected. The mounting bolt was not tightened down enough and was the cause of noise. Removed cover to align the cover better to remove any bowing on the right side. Clip was in place, but didn’t make a difference in the bowing due to the cavity being a little off center from minor damage to metal brace inside where cover mounts. Reassembled and mounted back on wall. Noise is gone and operating as designed."
Near Belton, TX 76513
Tyler
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 Arrived on site for refrigerator needing a new freezer door as well as the left side dispenser fresh food door. After installing and verifying that the new freezer door was corrected intact and sealing properly and then opened the left side fresh food dispenser door Office to reschedule due to being out of stock/psp; ordrng 1 W11254959 (LEFT SIDE DISPENSER DOOR)
Near Belton, TX 76513
Tyler
Job Details: 10/15/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived on site for icemaker needing previously diagnosed water level sensor as well as grid cutter. Soli necessary parts I was able to watch and verify that a fall harvest was completed and in a much faster time then before repair. Unit now functioning as designed with no leaks before during or after repair
Near Leander, TX 78641
David Z
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to diagnose dishwasher not spraying. Performed diagnostic and found only code is F7E1 for no heat. Ran diag cycle and wash motor never turned on. You can hear control relays clicking, but no motor action. Provided estimate for sump and motor, Replaced sump and motor and retested. Unit is working as designed with no water leaks at time of service.Call complete."
Near Copperas Cove, TX 76522
Al
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived on site and inspected french door refrigerator only making 10 cubes a day.I verified and inspected the unit and ice maker is working and valves are providing water to both the dispenser and ice maker.Customer advised the filter would need to be replacedCustomer needs filter and ice maker will make the needed ice.Job complete
Near Belton, TX 76513
Jonathan M
Job Details: 10/15/2020
WASHER MAYTAG MVWC565FW2 Arrived on site for a washer that was unlevel. Inspected unit and work area. Customer showed me that her legs were not level on the unit since she has uneven ground. Adjusted the feet and found back legs were the problem causing the tub to rest up against the left side of the frame. Adjusted feet in the front and back and leveled out the unit. Tested unit and unit is working as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 10/15/2020
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site and inspected french door refrigerator ice maker issues.Found the actual issues are with the UI because when customer turns off the ice maker it stays on.I attempted to reset the unit by pressing the cooling off for 3 seconds and unit UI didn’t respond when trying to turn it back on.Ordering the UI, main control and authorization.Office to reschedule the customer.Ice maker fills and dispenses.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11035752 (MAIN CONTROL ) and 1 WPW10337912 (UI)"
Near Killeen, TX 76549
Tyler
Job Details: 10/15/2020
REFRIGERATOR GE GSH25JSXNSS Arrived on site to install a new sealed system for side-by-side ge. After installing a compressor dryer and access valve is able to retest the unit and verify that is now cooling as needed. The customer did state that prior to our first diagnosis trip they were having some defrost issues as well as icemaker related issues but due The previously diagnose issue it was hard to determine after running multiple test if the icemaker water valve dispenser having any kind of Hardware failure at this moment everything is functioning as designed. I did inform the customers to keep thermostats in the fresh food in freezer section and ensure that they are at 0° and 37°. Canton does that they would call us a week to verify if the fridge is back to normal or if there any continuing issues. Call complete
Near McGregor, TX 76657
Jonathan M
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for a dryer that was not drying clothes. Inspected unit and work area. Tested voltage to the unit and found proper voltage. Ran unit through a normal time dry cycle and found unit heating properly and tumbling. Remove vent hose and found a lint ball stuck in the blower wheel housing. Removed obstruction and tested unit. Unit seem to ventilate properly. Used vent test kit and that test kits showed that the unit was running properly. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 10/15/2020
OVEN WHIRLPOOL WFE550S0HV1 Arrived on site and inspected range not heating.Removed the access to the outlet and found the black wires as well as the cord burned.Ordering the harness and customer will get a new cord.Needs more work ; ordrng 1 W11458883 (MAIN HARNESS )
Near Salado, TX 76571
Tyler
Job Details: 10/15/2020
DRYER WHIRLPOOL WED9550WW2 Arrived on site for dryer that was not getting any heat at all. Upon further inspection I found a D thermal fuse as well as thermal cut off’s are all functioning as designed but the heating element itself had Overheated just due to its age. install the new element and retest dryer and found that everything was working as designed customer was able to verify results of dryer repaired and is happy that the dryer is now working. Call complete
Near Waco, TX 76708
Jonathan M
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMHA9019HZ3 Arrived on site for a microwave that was turning itself off and tripping the breaker after five seconds of being turned on. Inspected unit and work area. Tested outlet polarity and found proper polarity. Removed microwave from wall and found the unit partially damaged on the install and had a metal piece touching the black connector at the filter board. I called Techline and spoke to Butch SR# 7729045655. He had me remove that metal piece and fix it. We tested the unit again and unit powered on and went through a heating cycle. Advised that the unit should be god to go and call complete.
Near Killeen, TX 76542
Tyler
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator they had LEDs that were dimming and eventually not turning on at allwhen the door was wide open. I found that the LEDs in the fridge had bad bulbs in them as well as in the freezer and I ended up replacing the LED bulbs and I was able to retest the unit and found that everything is now turning on as designed. Customers did also stay well and say that the water dispenser was having an issue and I was able to narrow down that the filter head assembly as well as the water valve were not functioning in conjunction with one another and we will need to order the filter head assembly as well as a new water valve. ; ordrng 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)
Near Killeen, TX 76542
Al
Job Details: 10/15/2020
REFRIGERATOR GE GSH25JSBBSS Arrived on site and installed previously ordered parts.Installed the connectors and manifold.Unit now dispensing water properly.Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 10/15/2020
DRYER GE GFDS140ED1WW Arrived on site to diagnose a dryer that is taking too long to complete cycles. Tested unit and found external venting clogged. Homeowner will need to have Vinton clean to complete repair.
Near Harker Heights, TX 76548
Al
Job Details: 10/15/2020
WASHER MAYTAG MVWB835DW0 Arrived on site and inspected washer dripping water from the valve.Customer had video of the leak.Confirmed the complaint and removed and replaced the valve.Reassembled
Near Georgetown, TX 78626
Tommy
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator ice maker not working. Upon arrival found that ice maker was operating as designed but that dispenser wasn’t dispersing. Found that unit water valve was bent in not allowing water adjusted valve tested unit tested good. no signs of leaks during service. Job Completed.
Near Austin, TX 78747
Leonardo
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damage panel. Ordering new panel office to reschedule
Near New Braunfels, TX 78132
Andrew
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to replace door hinges and covers from previous diagnosis. Found right side hinge was grey. Showed customer and she would like to have both black as the original hinges are. Will need to order hinge in black. ; ordrng 1 W10691674 (hinge-door)
Near Copperas Cove, TX 76522
Al
Job Details: 10/15/2020
RANGE MAYTAG MER6600FZ2 Arrived on site and inspected range not heating.Confirmed the complaint and found the harness was defective causing the issue.Removed and replaced the harness.Reassembled and unit tested as designed.Job complete Customer satisfied
Near New Braunfels, TX 78132
Richard
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not working. During testing found that there is no voltage going to the dryer causing the issue.
Near Killeen, TX 76549
Al
Job Details: 10/15/2020
DRYER WHIRLPOOL LER8648PG0 Arrived on site and inspected dryer.Multiple failures were detected and corrected.Unit now heating and operating properly.Job complete
Near Bastrop, TX 78602
Robert
Job Details: 10/15/2020
REFRIGERATOR GE PSB48YSXASS "Arrived onsite to fix breaks in the water dispenser hose, used connectors to new water tube to dispenser hose, test unit, water working properly, unit working properly, no leaks detected at this time, job complete."
Near Lago Vista, TX 78645
Lou
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the intermittent issues of the unit not cooling, lights shutting off, ice not making, I removed and replaced the ice door separator, hv control, UI & power board. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Jacob
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for unit having a missing screw for the light cover and not working lightbulb to the unit. Looked at unit. Found that light bulb was burned out. Let customer know that bulb was not covered and they are responsible for a new bulb, was able to replace screw for light cover. No other issues at this time. Job complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL S148CA01 Arrived on site to test unit for bent roller brackets. Brackets were bent just enough for roller pin to pop out and cause roller to fall out. Informed customer that brackets are no longer available but advised on how to fix issue. Let customer know I would not be able to bend anything. Job complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JS48NXFXDW05 Arrived on site and tested operation. Ran diagnostics and found damper motor for deli drawer intermittently working. Removed damper and found loose wire in molex of damper. Locked wire into molex connector and reinstalled. Damper now working properly.
Near Bastrop, TX 78602
Robert
Job Details: 10/15/2020
DRYER WHIRLPOOL MEDB835DW4
Near San Marcos, TX 78666
Jacob
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived onsite for unit not drying dishes properly customer says that the unit is getting steamy after washing has stopped . looked at unit. Found that unit is working as designed. Let customer know that the u it will not dry as good as a metal tub. Let customer know to use the pods and using rinse aid for better drying results. No issues at this time. Job complete
Near Austin, TX 78717
Kayman
Job Details: 10/15/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for cooktop with 1 or more burners with long ignite time or slow to light. Found RF burner not igniting when knob turned. Found igniter spark going downwards not lighting burner. Found igniter was tilted causing orifice holder to steal the spark. Removed and reinstalled igniter. Tighted burner screws to improve grounding. Tested burner and it is sparking correctly and lighting after repairs. Job complete.
Near New Braunfels, TX 78132
Richard
Job Details: 10/15/2020
DRYER WHIRLPOOL WED8620HW0 Arrived onsite for the dryer not working properly. Replaced console and dryer tested good. Complete
Near Blanco, TX 78606
Brandon
Job Details: 10/15/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site for customer complaint of unit not powering g on, found failed console, I replaced console, unit tested good."
Near New Braunfels, TX 78130
Andrew
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT705PAKZ Arrived on site to test unit for not drying. Found no stored error codes. Ran diagnostics on unit and confirmed heater is good. Informed customer to use rinse aid and purge cold water from sink before operating unit. Also recommended to customer to open door slightly when wash cycle is done for better ventilation. No leaks detected. Job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for refrigerator not dispensing ice properly. Inspected unit and work. Tested dispenser operation and found auger motor working. Found ice container broken. Removed failed ice container and installed new. Tested dispenser operations, tested good. No water leaks detected during service."
Near Georgetown, TX 78628
James
Job Details: 10/14/2020
VENTHOOD WHIRLPOOL KVWB406DSS2 Arrived on site and found vent cover latch has broken off on left side and remaining piece is stuck in cover. Unit will need new cover to repair. Office to schedule return service for part availability ; ordrng 1 W10735373 (cover-base)
Near Austin, TX 78757
Scott
Job Details: 10/14/2020
BUILT IN COFFEE GAGGENAU HI-MEL
Near Austin, TX 78753
Luis
Job Details: 10/14/2020
DISPOSAL GAGGENAU MY NAME IS BOB
Near Waco, TX 76710
Jonathan M
Job Details: 10/14/2020
WASHER AMANA NTW4516FW2
Near Waco, TX 76710
Jonathan M
Job Details: 10/14/2020
DRYER WHIRLPOOL MEDC215EW1 dryer that’s not heating. Inspected unit and work area. Plugging it in and tested unit. Unit is heating and operating as designed. I asked the store manager if they had tested the unit once they got back to the store. He advised that he had not and that he wondered if there would be an electrical issue at the home because he said that he tested it while on the customers home and the unit did not heat. Call complete.
Near Taylor, TX 76574
Jimmy J.
Job Details: 10/14/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for return visit moisture build up on back of fridge. Called Whirlpool technical support and spoke to Adrian. Video chat was done with Adrian. Review board will go over their findings and contact the customer in regards of what the next step will be.
Near Burnet, TX 78611
Jonathan S
Job Details: 10/14/2020
FREEZER WHIRLPOOL EV201NZTQ01 "Arrived on site to,install previous diagnosed part. Removed failed bimetal and installed new. Powered unit on and tested operation. All tested good, no water leaks detected."
Near Seguin, TX 78155
Jacob
Job Details: 10/14/2020
OVEN WHIRLPOOL WFE535S0JZ0 Arrived onsite for unit not powering on in the oven. Looked at unit. Upon inspection. Found that the black wire on the terminal block was burned up. Ordered part. Office to reschedule ; ordrng 1 W11134843 (harns-wire)
Near Seguin, TX 78155
Jacob
Job Details: 10/14/2020
WASHER WHIRLPOOL WFW9450WR00 Arrived onsite for unit making noise during spin cycle. Tested unit. Heard loud noises coming from the spin basket. G
Near Spicewood, TX 78669
Brandon
Job Details: 10/14/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to replace damaged panel, when removing the handle, the screw broke off, ordering screws and studs. ; ordrng 2 W10826179 (screw)s and 2 W11157086 (stud)s"
Near Cedar Park, TX 78613
Kayman
Job Details: 10/14/2020
DISHWASHER MAYTAG MDB8969SDM3 Arrived onsite to install previously diagnosed parts. I installed the detergent dispenser and tested the unit. The unit is working as designed at this time and no leaks detected during time of service.
Near Georgetown, TX 78633
Tyler
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW02 Arrived on site to repair previously diagnosed ice bucket damper motor as well as damper seal. Athens selling a necessary part I was able to find that the motor is now functioning as designed and only allowing the proper amount of airflow into the fridge from the freezer and at the ice bucket areas fully sealed up. Perfect lines advice on the prior trip I gave the customer the SR number that she would need in the event that this problem comes back she will need to call customer service and see how they can help her to resolve the issue.
Near Killeen, TX 76549
Al
Job Details: 10/14/2020
DISHWASHER FRIGIDAIRE FFCD2413US0A Arrived on site and inspected dishwasher.Ran cycles and unit tested as designed.No issues found.
Near Killeen, TX 76549
Al
Job Details: 10/14/2020
DISHWASHER GE GDF510PSJ4SS Arrived on site and inspected dishwasher not filling with water.Confirmed the complaint and determined the valve assembly is needed.Ordering the water inlet.Office to reschedule the customer.Needs more work Will bring previously ordered parts to return visit.; ordrng 1 WD15X26140 (WATER VALVE ASSEMBLY )
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for unit not cleaning dishes and seems like it’s normally louder and now quite. Placed in diagnostics and got error F7E1. Sump and motor heater failure.
Near Austin, TX 78703
Wesley
Job Details: 10/14/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite and installed burner head to repair ignition problem. All checks good.
Near Burnet, TX 78611
Jonathan S
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher tripping breaker. Customer stated that sometimes breaker will trip immediately. Inspected circuit breaker and found red light flashing 5 times, indicating ground fault. Gained access to junction box and found nurtural wire loose at wire nut. Tightened wire nut and turned breaker back on. Performed diagnostics mode, no stored error codes. Tested amp draw to element. Found amp draw at 7 amps. Ran through another test mode and monitored amp draw on L1. Found amp draw at .5 when in normal wash mode. Circuit breaker did not trip. Informed customer issue may have been caused by loose nurtural but if failure reoccurs to have circuit breaker replaced. Dishwasher tested good, no water leaks detected.
Near San Marcos, TX 78666
Richard
Job Details: 10/14/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer not working properly. Ran diagnostics and found error code for the lid latch. Lid latch tested bad. Ordering parts and office to schedule ; ordrng 1 W11176112 (latch)
Near Leander, TX 78641
Lou
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to inspect ice maker not making ice. Upon further inspection, the customer advised that the unit is leaking water from the back. I found dry water spots on the back panel under the fill tube area. I tested the ice maker and it harvested and when it called for water, I found the fill tube leaking water. Also found the fill tube inside was full of ice. I re-installed the fill tube line and tightened the clamp, cleared the ice from the fill tube and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Austin, TX 78725
Matthew
Job Details: 10/14/2020
RANGE AMANA AGR5330BAB3 Arrived onsite for broiler door damaged. See pic in SD pics.Replaced door. Tested unit and unit is functioning properly
Near Killeen, TX 76549
Al
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site and inspected refrigerator not dispensing ice.Confirmed the complaint and removed and replaced the defective ice container.Unit now works properly.No leaksJob complete
Near Austin, TX 78748
Kevin
Job Details: 10/14/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site and found a clothing item stuck underneath agitator. Remove clothing items and found agitator has been lifted/warped on one side.
Near Temple, TX 76502
Jonathan M
Job Details: 10/14/2020
WASHER WHIRLPOOL RTW4516FW2 "Arrived on site for a washing machine that would not drain, Spain, or start a new cycle. Inspected unit and work area. Customer advised she had been washing a rug and the unit would not work after that. Unit still had water in the unit and attempted to drain. Unit would not drain out water. Removed drain pump and found debris inside the tub. Tested resistance through my drain pump and found it open. Replaced drain pump and tested unit. Found unit still would not drain. Removed drain hose and found debris clogging up the drain hose. Removed debris and tested unit. Unit is working as designed. Call complete."
Near Leander, TX 78641
Lou
Job Details: 10/14/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser leaking from the front, I removed and replaced the dispenser assembly and tested. Unit is operating as designed. No leaks observed during service, job completed."
Near Cedar Park, TX 78613
Tommy
Job Details: 10/14/2020
WASHER MAYTAG MVWB855DC "Arrived onsite for washer making strange noise. Upon arrival found unit uI error code and couldn’t get it to run diagnostics properly ordering UI. Inspected gear case, clutch and spin found all operating as designed but found loose change under and in basket causing occasional noise. Ordering UI, Office to Reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (NEEDS AUTHORIZATION ) and 1 W11112662 (CONSOLE UI )"
Near Georgetown, TX 78633
Tyler
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Rived on site for refrigerator making ice it was too thick as well as causing a lot of freezer ice buildup down in the freezer compartment around in the door gasket and shelving. After running test 66 6797 and 120 I was able to verify that the thermistors as well as icemaker and fill valve are all functioning as designed with in the left door of the fresh food compartment. I was able to fill the icemaker up and then show the customer visually that the icemaker was feeling exactly to the fill line within the train and was not overfilling but the reason that the icemaker was making to take advice is because the freezer door is not ceiling all the way causing too much hot air to get inside which is then working its way up to the fresh food door icemaker and causing the icemaker to think that it’s not cold enough which is that resets it in causes it to refill adding more water to the unit than is needed. We will need to return with a new freezer door gas
Near Austin, TX 78757
Wesley
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and replaced harness including bimetal. Unit is now operating as designed. All ice defrosted. Advised customer on repair.
Near Leander, TX 78641
Lou
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, customer advised that the unit has not dried since they’ve had the unit. I placed the unit in diagnostics showing F7E1 error code. Cleared the code and continued with testing. I placed my multimeter on the black wire s the junction box to test amp draw to the components. The unit tested good until the element was to come on and I got a 0amp draw reading. I stopped testing and inspected the element and it looked good. I found the harness not fully connected on the left side. Reconnected the harness and retested. Unit operated as designed and the element showed 7-9amps during the wash cycle and drying cycle of testing. Made recommendations for detergent and rinse aid use as well as use and care for the unit. No water leaks observed during service, job completed."
Near Austin, TX 78731
David Z
Job Details: 10/14/2020
DRYER WHIRLPOOL WED8620HW0 "Arrived on site to diagnose dryer that is not powering on. Performed diagnostic on unit. Checked voltages at terminal block and found only 120v, L1 voltage 0. Double checked at the wall and found missing L1 voltage. Advised customer to have an electrician come and check the breaker / socket / wiring to verify why voltage is dropping. This should resolve issue. Call complete."
Near San Marcos, TX 78666
Richard
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL GS6SHAXLB03 Arrived onsite for the refrigerator water valve not working. Replaced water valve and ice maker filled with water and water is being dispensed. No leaks detected. Complete
Near Round Rock, TX 78665
Kayman
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ Arrived onsite for refrigerator leaking after door install. I found the I’ve maker line was leaking at the connector when the IM fill was engaged. I turned off the water at the wall and I cut out a piece of the tube to try and make a better fit but it still leaked after. I applied some silicone to the connection to get them by until the new door comes in. I advised to let the silicone dry before turning the water back on but it the leak returns to give us a call back. Job complete.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/14/2020
OVEN WHIRLPOOL WGE745C0FS01
Near Leander, TX 78641
Lou
Job Details: 10/14/2020
DISHWASHER JENN-AIR JDB9000CWS1 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit filled with water and I could hear the motor come on, but the pump wasn’t pumping the water. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Hutto, TX 78634
Andy
Job Details: 10/14/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range oven not operating. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122560 (cntrl-elec)
Near Lakeway, TX 78734
Robert
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived onsite to test unit for unit giving error codes
Near Killeen, TX 76542
Al
Job Details: 10/14/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and inspected washer leaking.Confirmed the complaint and found the drain hose from the drain pump was not installed properly from the factory causing leaks.Corrected the issue and unit tested as designed.Job complete
Near Austin, TX 78704
Luis
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00
Near Dripping Springs, TX 78620
Robert
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite to test unit for frost in the freezer, test unit, found blocked drain pan, cleared blockage, test unit, unit working properly, no leaks detected at this time, job complete."
Near Leander, TX 78641
David S
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL ED5FHEXNB01 Arrived on site to install previous diagnosed part. I gained access to the condenser fan and replaced new. I found the fan coming on and the compressor pumping. The freezer has started to cool. Job complete.
Near Austin, TX 78704
Wesley
Job Details: 10/14/2020
WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite and replaced gasket due to mold. Unit is now operating as designed. And mold free. Advised customer on maintenance measures to avoid microbes.
Near New Braunfels, TX 78132
Richard
Job Details: 10/14/2020
OVEN WHIRLPOOL KOSE500ESS04 Arrived onsite for the oven not working properly. During testing found that the console and control board are causing the issue. Replaced control panel and control board and oven tested good. Complete
Near Austin, TX 78744
Leonardo
Job Details: 10/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for cracked inner cavity.
Near Leander, TX 78641
David S
Job Details: 10/14/2020
OVEN WHIRLPOOL WOC54EC0HS04 Arrived on site for oven being over temp. I inspected the unit and work area. I preformed a temp test on the unit and found the unit temperature to be 20 degrees higher on average than should be. I adjusted the oven temperature down by 20 degrees. The unit is operating as designed. Job complete.
Near Georgetown, TX 78633
Tyler
Job Details: 10/14/2020
DRYER WHIRLPOOL WED6120HC0 Arrived on site for dryer making a squealing noise. Call further inspection of the unit I found that there are no error codes and diagnostic mode and after disassembling the unit verified that the rollers and idler pulley were all functioning smoothly. I then found that the blower wheel was cracked within the housing that it sits in and I was not able to remove the blower wheel from the motor without breaking it further so I ended up replacing the motor and blower wheel together and reassembled the unit and tested everything out and found that the unit is not functioning as designed and I also show the progress to the customers who verified that the dryer sound a lot quieter than it did when we arrived. Unit functioning as designed call complete
Near Round Rock, TX 78665
Cliff
Job Details: 10/14/2020
FREEZER WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose a refrigerator with an air duct that will not stay in place. Found upper air duct in freezer warped. Duct will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11040868 (duct-air)
Near New Braunfels, TX 78130
Andrew
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to replace gaskets from previous diagnosis. replaced gaskets, tested unit, unit works good. Customer said freezer bin was already replaced. Job complete."
Near Cedar Park, TX 78613
Tommy
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived onsite for dishwasher not cleaning. Found error code F7E1 no heat. Ran diagnostic found sump and motor not operating correctly, found heating element and drain running as designed. Quoted for sump and motor and control as control was not reading correctly.
Near Canyon Lake, TX 78130
Andrew
Job Details: 10/14/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to replace mag cap and diode from previous diagnosis. Verified clicking sound was from magnetron. Replaced mag, cap and diode. Tested unit, unit works good. Customer also complained about hood light not working. Found bad control board. Replaced control board, tested unit, unit works good. Job complete."
Near Seguin, TX 78155
Jacob
Job Details: 10/14/2020
WASHER WHIRLPOOL WTW7500GC0 "Arrived onsite for unit working when it wants too. Put unit in diagnostics. Got F0E3 overload, F7E0 loss of power, F9E2 water ring detected, F9E1 drain pump problem, F2E1 UI stuck button, erased codes. Put unit in test mode 2 times. Did not get errors back. Unit is working as designed. No leaks at this time. Job complete.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to test unit for not making ice. Put ice maker into harvest and ice maker was not responding. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."
Near Leander, TX 78641
David S
Job Details: 10/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previous diagnosed part. I inspected the unit and work area. I removed the unit from the cabinet and found the cabinet not built properly for a wall oven. The bottom of the wall cabinet is open with two metal runners on either side. See so quick pic. The cabinet is supposed to be built with a solid shelf that is flush with exterior trim piece. According to whirlpools installation guide. I gained access to the blower motor and replaced new. I tested the blower motor in diagnostics, and I ran the unit through a preheat. The fault code didn’t appear. The unit is operating as designed. Job complete."
Near Leander, TX 78641
David S
Job Details: 10/14/2020
DISHWASHER AMANA ADB1400AGS1 Arrived on site for washer falling forward when the racks are pulled out. I inspected the unit and work area. I adjusted the height of the dishwasher and installed new mounting tab on the top of the unit. I tested the unit and found it holding in place. Job complete. No water leaks detected.
Near Austin, TX 78728
David Z
Job Details: 10/14/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for unit intermittently popping breaker during load. Ran codes and found 0 error codes present. Checked repair made by previous technician and found no errors in repair. Found the customer is on a GFCI outlet, which is known to have compatibility issues with washer motors. Could not find a fault with the machine, advised homeowner to swap out breaker to a regular non GFI breaker, since all breakers in the house are GFI. All is working as designed, issue would need to be resolved by an electrician. Call complete."
Near Leander, TX 78641
David S
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice clumping and not dispensing properly. I inspected the unit and work area. I found the basket not closed all the way, causing an air leak. I also found the separator not closing all the way. I pushed the ice bucket in fully and tested its operation. It is operating as designed. I replaced the separator. The unit is operating as designed."
Near Austin, TX 78738
Brandon
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for customer complaint of bin broken, ordering bin. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10224961 (bin-cntlvr)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL GS5SHAXSQ00 "Arrived on site for refrigerator not dispensing ice. Performed diagnostics and tested operation. Gained access to ice door and tested switch. Found working. Gained access to auger motor and tested voltage when dispensing water and found 120 volts going to auger motor. Found failed motor.
Near Leander, TX 78641
Lou
Job Details: 10/14/2020
DISHWASHER GE GLD4560R00SS "Arrived on site to install previously diagnosed and ordered parts. Due the upper spray arm and nearing missing, I installed a new bearing, spray arm and screw and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Tyler
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to install previously diagnosed aurora board gaskets and Led lights. After installing the gasket and verifying it’s functionality I ended up having to call Whirlpool tech line after installing mirrors board as well as LED lights the light situation is still not fixed and after speaking with whirlpool tech line and running through all the steps that we could to find the issue we were able to narrow down that there’s a short somewhere in the cavity of the unit and whirlpool has deemed the LED lights
Near Jarrell, TX 76537
James
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site and tested operation. Found ice maker over filling and running down into ice bin and door. Removed assembly and inspected. Found unit will need new ice maker to repair. Installed ice maker and tested operation. Found ice maker fills properly. Unit tests good. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 10/14/2020
WASHER MAYTAG MHW5100DC0 "Arrived on site for customer complaint of error code and unit not finishing cycle. Found error code F3e1, found power to switch tested good, I replaced switch under warranty, unit tested good."
Near Austin, TX 78758
Scott
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for poor washing performance. Ran diagnostics and got 5-3,7-1,4-3. Wash motor never came on in test . Getting correct voltage . Replaced sump and motor . Re ran diagnostics, all checked normal . No water leaks detected at time of service. Job complete ."