Near , TX 78644
Jacob
Job Details: 04/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for unit not cooling and freezing. Tested unit. Compressor is getting power. Called Techline. Getting 60 degree temperatures in both sides. Suggested Sealed systems issue. Got SR#7727668562. Submitted sealed system check list. Ordered parts. Office to reschedule. ; ordrng 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP978025 (valve)
Near Austin, TX 78749
Brandon
Job Details: 04/27/2020
WASHER MAYTAG MAH9700AWM "Arrived on site for customer complaint of unit leaking, found leak coming from hose from dispenser drawer. Ordering hose; ordrng 1 34001304 (hose-drawe) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Georgetown, TX 78633
Tyler B.
Job Details: 04/27/2020
REFRIGERATOR WHIRLPOOL ED25DQXDW02 "Arrived to inspect unit not cooling after repair. Found that thermostat was failed and not turning compressor on. After talking with customer on prior issue, found thermostat was part needed to begin with, was able to get part covered. And replaced thermostat and tested properly"
Near Austin, TX 78731
David Z
Job Details: 04/27/2020
WASHER WHIRLPOOL LSC8245AN0 "Arrived on site to diagnose washer that customer said was not finishing cycles. Performed diagnostic and ran unit. Found that timer was stopping in certain points and would not advance any further. Verified this on the delicates cycle,and permanent press both. Unit needs a new timer in order to complete repair. Part 3359512 is for timer Office will follow up when we hear back from AHS. ; ordrng 1 3359512 (timer) and 1 AUTHO (AUTHO FOR UP DISCONTINUED PART)"
Near Killeen, TX 76549
Al
Job Details: 04/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect lighting issues.Confirmed the complaint and removed and replaced the modules.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78731
David Z
Job Details: 04/27/2020
DISHWASHER WHIRLPOOL DU850SWLQ0 "Arrived on site to diagnose one dishwasher with rack issues on top and bottom. Customer showed me that several of the vertical pins had broken off on both top and bottom rack. Both racks are still usable, but missing some tines.
Near Killeen, TX 76542
Al
Job Details: 04/27/2020
DISHWASHER ROPER RUD4000MQ0 Arrived to inspect dishwasher motor failure.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78746
Luis
Job Details: 04/27/2020
REFRIGERATOR KITCHENAID KSSS42FKX00 Arrived on site for no cool in fresh food. Found no air flow entering fresh food,removed evaporator cover found ice in return vent. Defrosted ice,installed a 60° defrost bimetal,reassembled unit checked air flow to fresh food good. ; used 1 WP2182381 (BIMETAL) from stock"
Near Austin, TX 78737
Luis
Job Details: 04/27/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install parts previously diagnosed. Replaced deli door and control tested control unit working as designed
Near Cedar Park, TX 78613
Lou
Job Details: 04/27/2020
DISHWASHER GE GLD5660R00SS "Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found that the upper and lower racks are badly rusted. The upper rack, where the roller attaches, is rusted and the the roller doesn’t attach
Near Austin, TX 78741
Leonardo
Job Details: 04/27/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for unit leaking ran unit and found water coming from between the door. Will order new deflector W11112070 new gasket WP8269259 and new vent WPW10428211 and new soap dispenser WPW10671905 office to reschedule ; ordrng 1 W11112070 (DEFLECTOR ) and 1 WP8269259 (GASKET) and 1 WPW10428211 (VENT) and 1 WPW10671905 (SOAP DISPENSER )
Near New Braunfels, TX 78132
Noah D
Job Details: 04/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for tumbling noise while dispensing water, upon inspection found the connector making a whistling like noise meaning there is a buildup, and valve is shutting and opening very hard. Ordering all parts to replaced and fix loud noise during dispensing, office to reschedule ; ordrng 1 8003RP (INLET KIT) and 1 W10394076 (VALVE) and 1 W10499015 (TUBE) and 1 WATERTUBECONNECTORS (WATER TUBE CONNECTORS )"
Near Georgetown, TX 78633
Cliff
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to diagnose a refrigerator that is not freezing properly. Tested unit and found freezer not defrosting due to wiring connection at main control not making contact. Rewired unit properly and tested unit. Found all is functioning properly at this time and refrigerator is registering properly. No leaks were found at time of service.
Near Austin, TX 78745
Jacob
Job Details: 04/24/2020
WASHER WHIRLPOOL MVWB765FW4 "Arrived onsite for unit not finishing cycle. Unit was running and as unit was getting to the end of cycle, the unit stayed at 1 sec. and did not give finished tone. Stayed on one. Ran diagnostics. Got F0E4, F2E1. Cleared codes. Ran test mode 2 times. No error codes have come back. No leaks at this time. Job complete"
Near Austin, TX 78725
Luis
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived on site for cooling complaint and no suction on freezer door. Checked door seal good no frost formation around liner,added adhesive to gaps between liner and cabinet in freezer compartment. Checked temperature with meter freezer temperature reading 5° normal temp with control set below recommended setting. Adjusted temp setting on control and evaporator fan housing ; used 1 WP482338 (ADHESIVE ) from stock"
Near Manor, TX 78653
Andy
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator not making ice. Upon arrival customer informed that is not issue. Issue is that refrigerator is leaking and that they have shot the water off at wall. Tested and inspected unit and found failed valve and water reservoir. Ordering needed part shut off water at water to prevent water damage risk. No leaks present at time of service.; ordrng 1 W11346622 (WATER RESERVOIR )
Near Holland, TX 76534
Cliff
Job Details: 04/24/2020
WASHER ROPER RTW4641BQ1 Arrived on site to diagnose a washing machine that is consistently draining and not turning off. Found control board and water level switch not communicating. Main control and switch will both need to be replaced to complete repairs. Model number revision number was not correct. Corrected model and ordering correct parts..; ordrng 1 W10671334 (cntrl-elec) and 1 WPW10414397 (switch-cyc)
Near Horseshoe Bay, TX 78657
James
Job Details: 04/24/2020
DISHWASHER GE GSD6660G00SS Arrived on site and tested operation. Found valve not getting voltage. Inspected float switch and found to have failed. Installed new and tested operation. Found no voltage to valve after repair. Inspected control and found to have visibly failed. Found control not available. Office to contact extended warranty for possible solution. Job complete
Near Harker Heights, TX 76548
Cliff
Job Details: 04/24/2020
DRYER WHIRLPOOL WGD6620HC0 Arrived on site to replace rollers and idler bracket for dryer. Replaced all parts and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Lou
Job Details: 04/24/2020
RANGE WHIRLPOOL WFG535S0JV0 "Arrived on site to inspect range oven not igniting. Upon further inspection, the customer advised that the unit will ignite and light and the only way they can get it to relight is to open the oven door. I tested the oven on Bake at 350 degrees and it ignited and once it reached preheat, I opened the door and allowed it to cool and after closing the door, the unit re-lit. Due to the main control, spark module ad Ignitor being replaced recently, I contacted Techline and spoke to Scott and advised him of the history on this unit. Scott ad me test voltage at the wall outlet and it showed 124V. Scott recommended to replace the burner assembly and provided file #7727667233. I am ordering the burner assembly and will return with all prescreened parts. No gas leaks detected during service.; ordrng 1 WP9758078 (burnr-oven)"
Near Austin, TX 78705
Kevin
Job Details: 04/24/2020
RANGE WHIRLPOOL WFE515S0JS "Arrived on site and replace damaged panel, job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 04/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to diagnose an oven that is not responding to controls. Found malfunctioning control panel in unit. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Hays, TX 78610
Jacob
Job Details: 04/24/2020
WASHER MAYTAG MVWX655DW2 Arrived onsite for unit being out of balance. Looked at unit. Found that the tub was stuck under a portion of the back panel of the unit. Pulled tub out. Tested unit. Got off balance load error and stuck key. Ordered part. Got a picture of damage to wall from unit. Rescheduled with customer.and 1 W11419215 (CONTROL )
Near Bastrop, TX 78602
Andy
Job Details: 04/24/2020
WASHER WHIRLPOOL MVWB835DW1 Arrived on site for washer not operating. Tested and inspected unit and found failed control and UI.Ordering parts. Authorization needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10861510 (console) and 1 W11024149 (cntrl-elec)
Near Waco, TX 76710
Jonathan M
Job Details: 04/24/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer that is not filling properly. Inspected unit and work area. Placed in service diagnostics and found an F0E3 (overload), F8 E1 (long/no fill), and F3 E2 (inlet water temperature fault) error codes. Ran unit through a manual fell on the hot and cold valves and did not get any water coming into the unit. Tested valves and found solenoid open. Replaced valves and tested unit. Unit is working as designed. Customer has an issue with their drain hose not having air flow into it. It is a sealed drain. Advised them to fix this issue to avoid further problems with the unit. Call complete."
Near Bertram, TX 78605
James
Job Details: 04/24/2020
MICROWAVE GE CEB515P2N1SS Arrived on site and tested operation found unit not responding. Accessed the thermostat and tested it found that it had failed. Upon further inspection I found that the fan blade was hitting duct to the magnetron. Positioned fan on motor correctly. Installed new thermostat. And tested operation. Found unit working properly. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 04/24/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site for oven combo showing f6e8 fault code. I inspected unit and work area. Checked all thermostats, fuses. All tested good. Checked voltage going to and from the main control. Main control was not sending voltage properly. Will have to replace the main control. Replaced the main control and tested the unit. Unit operated as designed both microwave and oven. Reinstalled unit into the cabinet.
Near Austin, TX 78738
Leonardo
Job Details: 04/24/2020
RANGE JENN-AIR JDRP548WP02 Arrived on site to test unit for left oven not turning on. Test unit and reset board by turning power off for 10 minutes. Turned unit back on and oven working as designed unit heated to 350 job complete.
Near Leander, TX 78641
Wesley
Job Details: 04/24/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found wiring disconnected at power block. Corrected wiring and restored function. Unit is now operating as designed.
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/24/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Arrived on site to install previously diagnosed parts. Replaced dryer and tested unit through a vacuum. Unit kept the vacuum. Added refrigerant and pressures stabilized at -2 psi on the low side and 165 psi on the high side. Call complete.
Near Round Rock, TX 78664
David S
Job Details: 04/24/2020
WASHER WHIRLPOOL LSB6400KQ1 "Arrived on site to install previous diagnosed parts. Installed new water level switch, water level tube and timer control. Tested the unit and still would not advance to the next cycle. Checked the wiring harness for any broken wires or connectors, all tested door. Rerouted the water level tube and still wouldn’t advance. Pulled the basket and inspected the tub, found debris in the tube, cleaned out the debris and tested the unit. Still would not stop filling and advance to the next ste. Used my shop vacuum to pull a vacuum on the after level tube, after came up the tube with no problem. Used the vacuum to blow through the tube, and could hear the water gargling in the tub. Unit still won’t advance. I am ordering a tub 63849 to complete the repair, and a CNOTE for authorization. Office to schedule.; ordrng 1 63849 (TUB) and 1 CNOTEAUTHORIZATION (CNOTE AUTHORIZATION )"
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/24/2020
WINE COOLER KITCHENAID KUWL204ESB00 "Arrived on site for customer complaint of rattling noise, found noise coming from condenser fan motor, I replaced motor, unit tested good."
Near Waco, TX 76705
Jonathan M
Job Details: 04/24/2020
WASHER MAYTAG MVWB835DW2 "Arrived on site for washer that’s leaking water. Inspected unit and work area. Placed and in Service diagnostics and found an F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), F7 E3 (motor drive motor over current), and F7 E9 (locked rotor) error codes. Placed Jena in and autho test and found unit sounding like an airplane when going into the spin. Removed rotor and found oil and rust in rotor and rust on the stator.
Near Salado, TX 76571
Cliff
Job Details: 04/24/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to diagnose a refrigerator that is leaking. Found two lines underneath the unit pinched causing leaking through pinholes in lines. Repaired both lines and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Killeen, TX 76549
Cliff
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Arrived on site to replace freezer door rails for refrigerator. Replaced both rails and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78724
Scott
Job Details: 04/24/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for control panel issues . Found issue with having to reset time . Instructed customer that wall oven has to be set up on WiFi. Did a power shut down , checked and found no error codes . Both ovens are preheating normal. Let WiFi team number if any issues on connecting . Job complete ."
Near Leander, TX 78641
Wesley
Job Details: 04/24/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite and found unit operating with clogged airtrap. Cleared airtrap and calibrated. Advised customer on findings and repair. Offered use and care advice.
Near Austin, TX 78732
Leonardo
Job Details: 04/24/2020
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on site to test unit for left light not working. Test unit and found black wire to left light not connected correctly. Secured connection test unit and unit test good job completed
Near Marion, TX 78124
Robert
Job Details: 04/24/2020
DRYER WHIRLPOOL WED6620HW1 Arrived on job for complaints of not powering on. Found no light on control so replaced control but no change. Ordered the console. ; ordrng 1 W11370450 (CONSOLE )
Near Wimberley, TX 78676
Noah D
Job Details: 04/24/2020
REFRIGERATOR FRIGIDAIRE FPRU19F8RFC "Arrived on site to inspect fridge for no cooling upon inspection found the start device stripped from unit, replaced start device and retested. No functions returned, due to size of fridge and irregular fix. Ordering SS tech. Office to reschedule ; ordrng 1 8201786 (START) and 1 SSTECH (SS TECH)"
Near Kyle, TX 78640
Jacob
Job Details: 04/24/2020
DRYER WHIRLPOOL WGD4810EW1 Arrived onsite for unit not getting the clothes dry. Tested unit. Upon investigation. Found that blower fan had fallen off. Tightened fan back to motor. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Waco, TX 76710
Jonathan M
Job Details: 04/24/2020
REFRIGERATOR GE GYE22HSKBSS "Arrived on site for a refrigerator that leaked 30 to 40 gallons of water on the floor. Inspected unit and work area. Customer advised that the water had been leaking from the icemaker section at the top and was leaking all onto the floor until he turned off the water valve. Turn the water back on and was unable to replicate the issue.Ordering parts and office will need to research ice maker If parts are found, office will need to get authorization from extended warranty and contact customer for reschedule date.; ordrng 1 WR30X10160 (fd refrigerator ice) and 1 WR57X25917 (refrigerator double)"
Near Georgetown, TX 78633
Paul
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for a refrigerator with the FC not cooling correctly but the RC seems fine. I tested the temp in the FC and found it bouncing between 4-5 degrees when set at the factory recommended temp. I found the RC at 40 degrees. I ran the diagnostics cycle and found no failed components. I advised the customer to set it to the colder setting if they wanted the temps colder. Call complete.
Near Lakeway, TX 78738
Leonardo
Job Details: 04/24/2020
DISHWASHER KITCHENAID KUDP02CRBL1 Arrived on site to test unit for unit not draining correctly. Found glass in sump removed glass test unit and unit test good no leaks present at this time.
Near Austin, TX 78752
Kevin
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and inspected refrigerator and found ceiling lights in the fresh food are out and freezer light is out. Replaced freezer LED module and all lighting is now working properly. Job complete
Near Austin, TX 78746
Kevin
Job Details: 04/24/2020
WASHER WHIRLPOOL MHW8630HC arrived on site and found standing water inside of washer, washer is stacked, is in a metal pan and metal pan is attached to the wall by PVC. Two technicians will be needed to remove dryer, remove water from washer, lift washer out of metal pan and diagnose why washer will not drain. ;
Near Leander, TX 78641
Wesley
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for all of fridge food freezing all the time. and replaced diffuser. Unit is now operating as designed. Advised customer on repair.
Near Cedar Park, TX 78613
Wesley
Job Details: 04/24/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived onsite and found unit operating with an overheating magnetron and cutting off heat during the cycle after 2 minutes. ; ordrng 1 W10754299 (magnetron)
Near Austin, TX 78749
Jacob
Job Details: 04/24/2020
WASHER WHIRLPOOL MVWB850YW1 Arrived onsite for unit leaking water. Tested unit 2 times in diagnostics. Could not find leaks or errors at this time. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 04/24/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived on site to install previously diagnosed fill tube with heater. Removed failed part and replaced with new. Ran test 120 and got “PA” “All Steps Successfully Passed” all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78681
David S
Job Details: 04/24/2020
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site for washer showing error SD. Inspected unit and work area. Ran unit through a diagnostics cycle, unit operated as designed. Manually tested the spin, agitate and drain functions, all operated as designed. Visually inspected the water level tube, and cleared the line, found no kinks or restrictions in the line. Visual inspected the rotor stator, found a sock stuck in the stator, removed the sock. Everything else looks good, and function. Unit is operating as designed.
Near Temple, TX 76501
Jonathan M
Job Details: 04/24/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for water that’s making a clanking sound intermittently during a spin cycle. Inspected unit and work area. Customer had clothes in the unit and was trying to replicate the sound in a drain and spin. Unit ran as designed. Placed Jena in Service diagnostics and found no stored error codes. Placed unit in an auto test and unit ran as designed. Ran unit through manual spin and unit ran as designed. Tried to replicate the sound through the latch test and the customer said it might have been that sound. He said it seems to happen a lot during that spin. He asked if we could replace that because he thought that’s what it was and he was able to lift the lid several times during that spin when it happened. Replaced latch and tested unit. Unit is working as designed. Call complete.
Near San Marcos, TX 78666
Robert
Job Details: 04/24/2020
WASHER WHIRLPOOL WTW8500DW5 Arrived on job for complaints of error code. Confirmed code for communication f6e2. Replaced control and tested washer. No leaks detected at time of service.
Near Kyle, TX 78640
Kevin
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and inspected refrigerator and found ice buildup in between adapter and ice box. Freezer temperature is 8-11 degrees, took 1 picture. Ice box ice box temp is 30 degrees, Found on test 56 E2 for motor lost position, ran test 57 and icemaker cycled properly. Replaced icebox fan, Spoke with techline and they recommended adding adapter kit with extra fan.; ordrng 2 W10688359 (sealer-gum)s and 5 W10841140 (adhesive)s and 1 W10864518 (adapter) and 5 WP482338 (adhesive)s"
Near Leander, TX 78641
Wesley
Job Details: 04/24/2020
OVEN WHIRLPOOL WFE525S0JS0 Arrived onsite and replaced cooktop due to missing seal on right side edge. All checks good.
Near Cedar Park, TX 78613
Wesley
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Arrived onsite and used hose from truck stock to replace leaking Evap drain tube. All checks good at this time advised customer on repair. Unit was leaking due to drain tube clog.
Near Austin, TX 78726
Tyler B.
Job Details: 04/24/2020
MICROWAVE GE PEB1590SM2SS Arrived to install previously ordered parts. Replaced all parts and tested properly
Near Burnet, TX 78611
James
Job Details: 04/24/2020
FREEZER WHIRLPOOL WZF79R20DW00 Arrived on site and tested operation found control not turning on. Unplugged unit and plugged it back in lights came on control but unit would not turn back on. Unit will need control to repair and complete. ; ordrng 1 W11382526 (CONTROL)
Near Hutto, TX 78634
David S
Job Details: 04/24/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site for dryer door not staying close. Inspected unit and work area, found door not holding tightly against the unit. I replaced the inner door panel and tested the unit. The door stayed closed and it hard to open now. Unit is operating as designed."
Near Austin, TX 78731
Tyler B.
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived to install shims, install Ed shim and leveled unit"
Near Killeen, TX 76542
Al
Job Details: 04/24/2020
WASHER WHIRLPOOL MVWB855DC4 Arrived to inspect washer not spinning.Ran diagnostics test mode and only error was F0E5 off balance load.Customer advised the error happened when he washed a comforter and other items.Unit tested as designed all water lines were dry at the end of service.Cleared error code.Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of fresh food section not cooling, found diffuser not opening which caused return air to get blocked as well. I defrosted return air duct and replaced diffuser, unit tested good."
Near Pflugerville, TX 78660
Scott
Job Details: 04/24/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for poor washing performance . Ran diagnostics got 4-2 error . Pump motor not working at all. Replaced sump and motor . Test unit all checked normal . No water leaks detected at time of service . Job complete.
Near Round Rock, TX 78681
David Z
Job Details: 04/24/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to diagnose a refrigerator that was intermittently not making ice. Performed temp checks and called tech line. Found freeze at -10, ice bucket at 4, and RC at 40. Customer had set to -4 and +39. Called tech line, SR7727665096. Performed checked on icemaker and all door switches and dispenser, with no icemaker errors. Recommendation is to order triton control, which is the UI dispenser control. Ordering W11330487.; ordrng 1 W11330487 (panel-ui)"
Near Killeen, TX 76542
Al
Job Details: 04/24/2020
WASHER GE GTW330ASK0WW Cleared the blockage and tested the unit and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78745
Leonardo
Job Details: 04/24/2020
COOKTOP WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for damaged cooktop and panel and warming drawer. Found scratches on cooktop and panel and found dent on warming drawer. Ordering new panel W11097777 and warming drawer W10482110. Office to reschedule ; ordrng 1 W10482110 (PANEL DRAWER ) and 1 W11097777 (PANEL )
Near Briarcliff, TX 78669
Leonardo
Job Details: 04/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not heating. Test unit and found broken element. Replaced element test unit for leaks no leaks present elements heating up job complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 04/24/2020
REFRIGERATOR LG LFXS30796S/00 "Arrived on site to install previously diagnosed and ordered part. Once I had the FF section emptied and the Evap cover off, I found that the part listed in the parts breakdown diagram was the wrong part. I was able to find a part number on the old Evap fan motor and am ordering the part and a CNOTE-TECH TO INSPECT. Office to schedule return service. No water leaks observed during service.; ordrng 1 EAU63503709 (FF FAN ASSEMBLY)"
Near , TX 78633
Paul
Job Details: 04/24/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PS4 "Arrived on site for a refrigerator to replace the previous diagnosed parts. Replaced the fan and dampener. I tested the unit and both were working as designed. I entered the diagnostics cycle and found another problem in the ice box causing the controls to crash. The customer had moved the refrigerator to the garage and stated they would not be connecting the unit to water, they would only be using the RC and FC for extra storage because they purchased a new refrigerator. I disconnected the harness to the ice box and the remaining functions of the refrigerator are working as designed.
Near Canyon Lake, TX 78130
Robert
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Arrived on job for complaints of noise. Found compressor line pressed up next to frame causing noise. Adjusted line and noise stopped. No leaks detected at time of service
Near Pflugerville, TX 78660
Scott
Job Details: 04/24/2020
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site for freezer fan making loud noise ,found fan retainer broken . Will need bracket as well as fan blade due to rubbing on housing . May need motor . Please call to set return . No water leaks detected ; ordrng 1 W10188846 (retainer) and 1 WP2169142 (blade-fan)"
Near Cedar Park, TX 78613
David Z
Job Details: 04/24/2020
WASHER MAYTAG MHW5630HC Arrived on site to diagnose washer that was not draining. Performed diagnostic and found drain was running but moving very little water. Removed front panel and accessed trap. Removed trap and found underwear wadded iN trap causing the no drain. Removed obstruction and retested. All is now working as designed. Call complete.
Near Georgetown, TX 78626
Paul
Job Details: 04/24/2020
RANGE AMANA AER6303MFS2 "Arrived onsite for a range with none of the cooktop burners working. NPP. I found L1 to the cooktop burned up at the terminal block. The main harness and terminal block need to be replaced. The customer will also need to get a new cord and I explained this to ms. Ordering WPW10245259 BLOCK-TERM, 6EA. WP7103P027-60 NUT, & W11134840 HARNS-WIRE.; ordrng 1 W11134840 (HARNS-WIRE) and 6 WP7103P027-60 (NUT)s and 1 WPW10245259 (BLOCK-TERM)"
Near Bastrop, TX 78602
Andy
Job Details: 04/24/2020
REFRIGERATOR GE ZICS360NXALH "Arrived on site for refrigerator FC still not cooling properly. Tested and inspected unit and found FC evaporator ice buildup. Ordering defrost heater, evaporator cover and evaporator motor. Office to schedule return trip. Instructed customer to defrost unit 48 hours prior to service and how to do so safely. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 WR51X10015 (defrost heater) and 1 WR74X10293 (cover evap)"
Near Austin, TX 78739
Jacob
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for unit not lighting in freezer and partially lighting inside refrigerator portion of the unit. Replaced module in freezer. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78738
Brandon
Job Details: 04/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of loud noise, found noise coming from freezer fan motor. Found unit was not defrosting properly, also found broken right side bracket, I could not gain access to evaporator without damaging the evap cover. Ordering evap cover for freezer, hv control, heater, and fan motor to ensure repair is done properly the next visit. This repair is covered under warranty. ; ordrng 1 W10736933 (cover-evap) and 1 CNOTE (CUSTOMER REQUESTED BC ONLY) and 1 W10625070 (bracket) and 1 WP12729128 (heater) and 1 WPW10675033 (cntrl-elec)"
Near Waco, TX 76708
Jonathan M
Job Details: 04/24/2020
DRYER WHIRLPOOL WED4815EW1 site for dryer that won’t spin the basket. Inspected unit and work area. Tested voltage and found proper voltage at the terminal block customer advised that the unit sounded like it was running by the basket was not turning. Removed front panel and found dryer belt snapped. Replaced belt and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Paul
Job Details: 04/24/2020
REFRIGERATOR KENMORE 795.71052.011 Arrived onsite for a refrigerator making a loud noise like the fan is hitting something. I found the unit quiet when I arrived and the FC temp was at -2 degrees when set at 0 degrees. I found some remaining ice around the fan shroud of the evaporator fan motor and it appeared this had been the issue. I found the coil in normal condition and not frozen over. I cleaned all of the ice from the evaporator cover and from the compartment. I tested the unit and it is working as designed. Call complete.
Near Georgetown, TX 78628
Lou
Job Details: 04/24/2020
MICROWAVE GE CEB1590SS2SS "Arrived on site to inspect microwave functioning while the door is open. Upon further inspection, I tested the unit and when I opened the door, the unit continued to operate. I tested the switches and found them bad. I removed and replaced all 3 switches and tested the unit and it is operating as designed. Once I had the unit reinstalled I tested again and it continues to operate as designed. Job completed."
Near Austin, TX 78728
Scott
Job Details: 04/24/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site for concerned that cooktop is getting too hot while oven is on. Ran temp check on oven, temps are good. To tempt readings. Highest temp reached were well with in tolerances . Quick pic of temps at location . Temps taken @400 after 40 min of heating . Called tech line to confirm and document .Sr 7727664491. Job complete"
Near Austin, TX 78758
Scott
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site ,replaced freezer door . Ran diagnostics ,all checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78758
Scott
Job Details: 04/24/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for unit display not lighting up. Tenderer states unit will work for a day or two then key pad is not responsive for a day or two regardless of breaker reset . Will need two man, and to call tech line to document . Will need console ,control . No water leaks detected at time of service . .; ordrng 1 2MAN and 1 CALLTECHLINE"
Near Wimberley, TX 78676
Noah D
Job Details: 04/24/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to inspect dishwasher for non responsive UI, upon inspection found a f2e1 error for UI error. Replaced console and tested, no problems found.
Near Austin, TX 78750
Tyler B.
Job Details: 04/24/2020
DRYER WHIRLPOOL WED7000DW2 "Arrived to inspect unit with noise.found noise from motor, replaced and tested properly"
Near Austin, TX 78703
Luis
Job Details: 04/24/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for cooling complaint. Customer provided video ice hitting evaporator fan motor,found middle and corner section of freezer door gasket not meeting cabinet large gaps causing warm air to enter freezer. Remolded freezer door gasket,checked door seal good.1If gasket pulls away unit will need a new freezer door."
Near Austin, TX 78723
Kevin
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site and found actual customer complaint is refrigerator has a noise intermittently which often coincides with water dispensing but not always. Ran compressor, all fans, damper, and icemaker and no excessive noise is heard. Dispensed several pitchers of water and couldn’t duplicate noise, noise couldn’t be duplicated during service call. Customer reports low water pressure often in home but not high which would denote chatter. Requested that customer video noise and documented with techline 7727666032"
Near Harker Heights, TX 76548
Al
Job Details: 04/24/2020
DRYER MAYTAG MEDX655DW1 N
Near Wimberley, TX 78676
Noah D
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Arrived on site to inspect fridge for noises, upon inspection I found the ice maker making noise during harvest, solenoid was failing to change from crushed and cubed. ; ordrng 1 W10309866 (SOLONOID)"
Near Georgetown, TX 78628
Wesley
Job Details: 04/24/2020
MICROWAVE GE JVM6175SK2SS Arrived onsite for no power to control and no lights or function. Found power stopped at filter board. Ordering filter board to repair. Returning with other parts just in case. Line fuse is good. ; ordrng 1 WB02X11200 (noise filter asm) and 1 WB27X709 (thermostat switch)
Near Leander, TX 78641
David Z
Job Details: 04/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "arrived on site to diagnose icemaker not making any ice. Performed diagnostic and cycle test. Tested harvest cycle and ice maker did perform a full cycle. Tested fill valve and heard it kick on, but did not fill. Checked fill tube and fill tube guide, and found a chunk of ice in the fill tube guide. Removed the ice and could see an imperfection / small lump that was collecting a couple drops after a fill. Removed the imperfection with a small flat screwdriver and retested. Found good flow and no drops or water remaining after a fill. All is now working as designed. Call complete."
Near Burnet, TX 78611
James
Job Details: 04/24/2020
DISHWASHER MAYTAG MDB8969SDM0 Arrived on site and found unit with f2 e2 error code. Found wire harness from control panel to control has corrosion. As well as connection on control.Job complete
Near Salado, TX 76571
Cliff
Job Details: 04/24/2020
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site to diagnose an oven that is not cooking at proper temperatures. Tested both ovens and found temperatures correct. Advised homeowner on findings and best procedures for best cooking results in the unit.
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/24/2020
DISHWASHER MAYTAG MDB8979SFZ2 Arrived on site for dishwasher that had a broken rack. Inspected unit and work area. Found right side track broken. Replaced track and reassembled unit. Unit is working as designed. Call complete.
Near Austin, TX 78751
Kevin
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site and inspected refrigerator and found fresh food section is 56°, exposed fresh food evaporator and there is no frost pattern. Three days prior refrigerator measured 37° in fresh food section. Freezer has always cooled properly. Ran test 4 and three way valve makes the correct noise as if it is switching.
Near Canyon Lake, TX 78133
Noah D
Job Details: 04/24/2020
OVEN KITCHENAID KEBS207SSS04 "Arrived on site to inspect oven for uneven heating upon inspection found the elements heated correctly and evenly on all settings, check connection fan and parts, replaced thermal fuse. No issues found. Job complete"
Near Austin, TX 78704
Kevin
Job Details: 04/24/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived on site and found panel is scratched, knobs are missing, and door has been damaged by installation and will not close.
Near Austin, TX 78745
Luis
Job Details: 04/24/2020
REFRIGERATOR KITCHENAID KRFF302EWH02 "Arrived on site for light issues. Found right side switch in fresh food section sticking,found insulation stuck inside of switch and pressure of liner preventing switch to retract. Removed insulation from inside switch adjusted switch tested light switch operation unit working as designed."
Near Austin, TX 78704
Kevin
Job Details: 04/24/2020
RANGE KITCHENAID KCGS356ESS00 "Arrived on site and replace cooktop surface, job complete"
Near Buda, TX 78610
Brandon
Job Details: 04/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint loud knocking noise, found diffuser was knocking, I replaced diffuser, unit tested good."
Near Austin, TX 78703
Luis
Job Details: 04/24/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site for no ice. Ran diagnostic loud odd noise from water valve with no water exiting valve,replaced water valve,noise no longer present unit passed all other diagnostics advised customer to replace external water filter before running ice machine; used 1 W10897719 (WATER VALVE) from stock"