Arrived onsite for oven door glass shattered. Customer was baking and outer door was shattered. ; ordrng 1 W10846751 (nameplate)

"Arrived on site for oven starting itself , and timer not counting down . Ran diagnostics for key pad error also found upper wave guide failing . Called tech line. Recommended replacing console and guides . Sr 7730692804 Call to set return; ordrng 1 461967451001 (COVER ,GUIDE )"

Arrived on site and re inspected the unit I just repaired.Cheated the lid lock strike to show customer how unit reacts and responds when clothes and water are added.Diagnostics cycle ran without any errors.Customer now familiar with how the unit works.No parts needed....JOB COMPLETE

"Arrived on site for a dishwasher not sealing correctly and having condensation by control. Upon further inspection I found the latch and catch not making strong enough contact. I found the door seating properly, I removed the gasket and tried to close it, I removed the outer door and tried to push the latch on with the inner door, I found the ho fed on good shape, and none of these closed the door properly. I found a large dent on the door indicating maybe there is some frame issue not allowing door to close properly. I advised the customer of my findings. I found the door gasket needing to be replaced and to be warped and torn. I put the unit into diagnostics mode and found stored error code F9E1 for diverter cannot find position. I ran a test cycle and could see water leaking from the diverter. I advised the customer not to use it due to the leak until repaired.

Arrived onsite for range top burners not coming on. Upon arrival found unit to be operating as designed. Found all burners would come on and heat as designed. Job Completed.

Arrived on job for complaints of not cooling properly. Found the refrigerator defrost timer not working properly too long in defrost cycle. Replaced timer. No leaks detected at time of service

Arrived onsite for the refrigerator freezer section has ice build up. During inspection found that the drain is clogged and causing ice to build up in the freezer. Removed ice build up and unclogged the drain and all functions tested good complete

"Arrived on site for customer complaint of unit not heating, found failed micro switch, I replaced top switch, unit tested good."

"Arrived on site for odd taste to ice. Called tech support informed tech support all tubing and anything that holds or passes water in unit has been replaced. Tech support asked if any onions or garlic is exposed in fresh food section,found both not in sealed containers per tech support odor from onions and garlic are migrating into freezer section and when the water freezes it absorbs the odor. Per tech support customer needs to place garlic or onions in sealed containers and customer will need to clean liner walls with white vinegar then with soapy water."

"Arrived onsite for unit having power issues. Put unit in diagnostics and got F9E1 long drain, F5E3 unlock failure. Upon further inspection. Found that drain pump was blocked near the catch and could not drain properly. Removed blockage. Tested unit. Unit tested good. No issues at this time. Job complete. Spoke with head of maintenance and let them know if same type of clog happens again.

"Arrived onsite for dishwasher not driving correctly. Upon arrival found unit is in warranty, found unit is operating as designed, unit has no error codes, and is heating as designed, unit has plastic tub that is keeping some moisture."

"Arrived on site for customer complaint of damage to washing machine, found unit was severely damaged on all side panels, inner basket, outer basket, and UI console.

"Arrived onsite for LR burner not igniting and error code. Upon inspection found could not duplicate error code, customer will monitor. Did find faulty orifice holder causing irregular flam to occur on left rear burner. Instructed customer not to use until repair was made. Ordering orifice holder and head. Bringing back control and caps. Office to reschedule ; ordrng 1 W10473932 (holder-orf) and 1 WPW10515454 (burnr-head)"

Arrived on site to diagnose a refrigerator that is making unusual noise. Found damper abnormally loud and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to replace failed latch and strike, after replacing, unit tested good."

Arrived on site to replace nameplate. Replaced nameplate to customers satisfaction. Job complete.

"Arrived on site to test unit for not operating. Found bad thermal fuse. Replaced fuse, tested unit, unit works good. Job complete."

Arrived onsite for double oven not functioning. Upon inspection found upper broil and bake are functioning. Lower bake is not . Igniter is glowing but only drawing 2.5 amps. Lower bake igniter will need replacement. While inspecting igniter found screw to igniter stripped. Will need screw replaced. While replacing igniter found incorrect igniter packaged. Will need to reorder and office will reschedule. Ordering Igniter and screws. ; ordrng 2 WP4159193 (screw)s and 1 WP7432P143-60 (igniter- b)

Arrived on site to install previously diagnosed parts to resolve issues baking. Found bake element damaged. Reordering and returning with control. Office to schedule when parts arrive. ; O-emld tckt

The original complaint was the dryer is making a vibrating noise. When we arrived the customer let us know that it is also not working on sensor dry. We tested the unit and found it excessively rattling. We gained access to the moisture sensor and tested it at the harness and found it working properly. We gained access to the motor assembly and the vent pipe. We placed sound pads under both and around the vent leading out of the unit. We reassembled the unit and tested it. It still had a slight vibration noise coming from it. We tested the outlet thermistor and the moisture sensor from the control and found both good. I am ordering the control to fix the sensor dry. I spoke to the customer about the construction of the room and that the hard feet of the dryer against hard tile are making the noise louder than it should be from. I suggested the customer get some kind of felt or rubber pads to put under the feet to absorb the vibration of the machine.; ordrng 1 W10875486 (Control)

Arrived onsite for the dryer making a noise. During testing found that the the idler pulley and belt were causing the issue. Replaced the idler pulley and belt. And dryer tested good. Complete

Arrived onsite to replace console and control. Replaced parts. Put unit in calibration mode. Unit passed and put unit in diagnostics auto test.unit tested good. No issues at this time. Job complete

"Arrived on site to inspect washer not agitating/cleaning clothing. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and continued with testing. I found the unit not agitating. Tilted the unit back and found the actuator jumped out of track. I adjusted the actuator and placed it back in the splutch assembly track and retested. Unit is operating as designed. No water leaks observed during service, job completed. Should the actuator jump off track again, it will need to be replaced."

"Arrived on site for customer complaint of unit not spinning, found failed actuator, I replaced part, unit tested good."

"Arrived on site to diagnose oven that customer says didnt have consistent temperatures when baking, and also had a broken handle. Found handle end caps split, resulting in handle breaking off. Ran temperatures in bake cycle, and found temps getting over 100 degrees hot. Preheat triggered 350 at almost 500 degrees. When cycling you could constantly hear relay chatter, even when temp was just dropping. Advised property manager (Quinn) fix would be 2 new handle end caps, control and temp sensor to resolve.

Arrived on site to diagnose an ice machine that will not turn on. Found external drain pump failed and it will need to be replaced to complete repairs. ; ordrng 1 1901a (Pump)

Arrived on site to test unit for door not closing. Test unit and found door almost hitting floor due to bad hinges. Will order right and left hinge. Office to reschedule. ; ordrng 1 W10919247 (Right hinges)

"Arrived on site to install previous diagnosed part. Removed freezer door and taken picture of current FC condition (see SD-QUICKPIC). Found top drawer missing faceplate. Removed ice buildup around fan and bimetal. Removed failed evaporator assembly and installed new. Tested fan operation. All tested good. Allow 24 to 48 hours for correct freezer temperature and 48 to 72 hours to produce ice. All tested good, no water leaks detected.

Arrived on site for a dishwasher not getting water to it. Upon arrival the customer said he already removed the water line to the dishwasher and found good water pressure. I put the unit into diagnostics mode and found stored error codes F7E1 for no heat and F6E6 for incoming water temp. I advised customer on running water at sink until hot before washing the unit. I then ran a test cycle and found the unit filled but the motor did not run. I monitored amp draw to the heat and found it was working as designed. I gained access to the back of the unit and checked for voltage at the motor while running a test cycle. I found 120V going to the motor indicating a bad sump and motor. I installed the new sump and motor. I then ran a test cycle and monitored the bottom with the toe plate off and watched for leaks. I observed no leaks at the end of the service. The unit is now running as designed.

"Arrived onsite for unit ice maker not working, upon arrival found unit ice maker had frozen in during winter storm but top of fill tube. Cleared and unit is now operating as designed.

"Arrived on site to diagnose noisy dryer. Ran unit and could hear it clunking. Found 3 rollers either seized or close to seized. Replaced rollers and retested. Unit is now running quiet as designed.

"Arrived on site for a refrigerator that?s not dispensing water. Inspected unit out of work area. Confirmed customers complaint and heard the water valve in the rear energizing. The customer advised that the unit is not dispensing ice or water. Replaced housing and tested unit. The unit still would not draw water. I did check the water reservoir and found it empty. Advised customer to buy a new water filter and to call back if there are any further issues. Call complete."

Arrived on site for washing not allowing door to lock. Upon arrival found unit was sending proper voltage through door lock but door strike was broken not allowing for proper lid locking functionality. Confirmed with SR that part is currently available. Office to reschedule once availability of strike is known.; ordrng 1 W11457841 (Strike)

Arrived on site and inspected loud fan noise. I was able to pinpoint the noise to the freezer fan harness. Found the blade and motor was causing the louder than normal noise. I ran ice maker error test and got E0= No errors.I did discover the ice box fan was running at a slow pulsating rate and then gained strength. Ordering the W10833801 ice box fan.Door has yet to be received by parts.Fan needed was marked failed to bring with me.PLEASE SCHEDULE ALL PARTS TO BE INSTALLED ON NEXT VISIT.See notes for additional information.Office staff also notified of issues faced on location.

"Pump sent does not include water level sensor, and sensor is needed to correct the issue. ordrng 1 WPW10485962 (Sensor)"

"Arrived on site for no ice and lights. Found del ui unresponsive removed deli ui found damaged harness and deli ui diagnosed unit will need a new deli door and ui

Arrived onsite and found unit touch panel partially unresponsive. Ordering touch panel to repair. ; ordrng 1 W11206154 (Ms)

"Arrived onsite for unit not spinning. Put unit in diagnostics. Unit working with agitating. Put unit in spin mode and unit would only drain but not spin. Upon further inspection, found that oil has leaked from the gear case. Need to get authorization and rescheduled for a 2 man. Unit is in a small area. Also ordered motor just incase. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W10882141 (belt) and 1 W11176560 (capacitor) and 1 W11189163 (motor-drve)"

Arrived onsite for door having damage. Looked at the door and saw damage. Replaced door. No issues at this time. Job complete

"Arrived on site to diagnose popping or cracking noise, determined that the noise referenced is the defrost heaters and that the unit was set to the global defrost routine in service diagnostic test 126, we changed the default mode to basic timer for defrost every 8 hours. We ran test 40 for compressor cooling and tested fine. Unit is operating as designed. Job complete."

"Arrived on site to replace adjusters and roller wheels on dishwasher, replaced both and now unit is operating as designed. Job complete."

"I arrived on site for a washing machine getting an OE error code. I put the unit into diagnostics mode and manually activated each component and found unit not draining. I then ran a test cycle and it stayed on sensing, for it was not draining the water out of the tub. I manually activated each component and found the unit not draining. I gained access to the drain pump and put my leads into the harness. I then activated the drain and found no voltage. I unplugged the unit and ohmd out the drain pump. It ohmd out at 26ohms which is good. This indicates a faulty control and possibly harness.

Arrived onsite for the washer making a clicking noise. During testing found that the the actuator was causing the issue. This was the new type of actuator. Removed actuator and installed old style actuator and washer tested good. Complete

"Arrived on site to replace drum from previous diagnosis. Replaced drum, tested unit, unit works good. Job complete."

Arrived on site for freezer not cooling. Upon arrival found after exposing evap coil that all cooling components except evap fan were running as designed. Found small blockage of ice around fan but not related to a defrost issue. Also fine drain line had debri in it. Cleared drain line and ice around fan and found unit fully functioning as designed. Informed customer unit will need 24 hrs to fully cool properly. Call complete

Arrived onsite for broil not cooking correctly. Upon arrival found broil flames foo small. Adjusted flames and cleaned office. Also replaced igniter. Unit is now operating as designed. Job Completed.

Arrived on site to diagnose a dryer that was smoking. Found main control shorted out and burnt.

Arrived onsite for the dryer not heating properly. During testing found that the hi limit thermistor was bad. Replaced it and tested. Used vent tester and found that there is a clog in the vent tube in the wall. Advised customer to have it cleaned out. Complete

Arrived onsite and found unit door spring detached from dispenser door. Corrected issue. No parts needed. All checks good. Unit is now operating as designed.

"Arrived on site for customer complaint of unit not cooling, found failed start device, ordering part. ; ordrng 1 WPW10197428 (Start device)"

"Arrived on site for customer complaint of unit lights not working, found multiple failed modules, ordering modules. ; ordrng 6 W11462342 (Modules)s and 1 Cnote (Office to reschedule)"

Arrived onsite and found unit center burner clogged with oil. Cleaned to restore function. All checks good. Advised customer on repair. Unit is now operating as designed.

Arrived on site for a washing machine that?s not filling during heavy duty cycles and is making a lot of sound. Inspected unit and work area. The customer advised that during the heavy duty cycle that the unit is not filling fully with water. Tested the unit and confirm the customers complaint. Went through user care guide and technical documentation and found a service pointer (W11499341) on this issue. The heavy duty cycle starts with the extra power being on during the cycle which starts with a little water and will continue to add water throughout the wash cycle. According to the technical data sheet that is working as designed. Ran through agitation and the unit sounded like it was working as designed.

Arrived onsite for the microwave door handle is broken. Replaced microwave door and all functions tested good complete

Arrived on job for complaints of no starting. Found console not responding. Replaced console and test. No leaks detected at time of service.

"Arrived on site to diagnose no ice being made in ice maker we replaced on last visit, found that the fill tube was frozen over, sealed around the fill tube with silicon and informed the customer with the RO system that they have it might cause the fill tube to continue to ice over inside, customer informed us they are having cullogan come out tomorrow to look at the RO system and their well system. Ice maker is operating as designed job complete."

"Arrived on site and inspected newly purchased dryer not starting.Confirmed the complaint and checked voltage at the outlet and got 242/121/121.Door switch checked out good.Found the thermal fuse and cutoff ( 279973 truck stock) were both defective.Removed and replaced both, reassembled and unit tested as designed.Customer satisfied,JOB COMPLETE"

"Arrived on site dishwasher not draining at the end of the cycle. We entered diagnostics and found fault codes F10e2 vent electrical problem f9e1 not draining. We gained access to the bottom of the unit and inspected all of the wiring harness and found the float switch not seated connector not seated properly. We reconnected the float switch and ran the unit through an express wash. After 30. Insets we canceled out of the quick wash and tried to drain the unit. The drain pump would not come on. We gained access to the vent motor and disconnected the vent motor and found no change. We gained access to the drain pump. We found the drain pump extremely hot to the touch. We inspected the sump assembly and found no blockage. We tested voltage to the drain pump and found good voltage. We ran the drain pump for severally minuets out side of the sump assembly. We found when the drain pump gets to hot it stop functioning. When we let it cool down it works again, indicating there is a mechanical failure in the drain pump causing it to fall at the end of a cycle, after multiple drain and fills. We called techline I advised of the situation. He advised there is a service pointer going out for this issue. And to replace the drain pump. We replaced the drain pump. I retested the drain pump several times and found it working every time. Job complete."

Arrived on site and inspected dishwasher not cleaning dishes on the upper dish rack.Unit was washing found the mash motor was operating properly.Unit will require both wash arms.Ordering the needed parts.Needs more work ; ordrng 1 WP6-917642 (Lower wash arm) and 1 99002624 (Upper wash arm)

Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer advised that the unit is making a clicking sound and is not doing anything and will not illuminate the inside. Plug the unit in and found the clicking coming from the control board. Replace control and tested unit. Unit began to work as designed. Call complete.

"Arrived on site to inspect microwave not working properly. Customer advised the unit was tripping the breaker. Confirmed the complaint and found the monitor switch and the top door switch were both defective showing no continuity. Removed and replaced both, reassembled, and unit worked as designed to customers satisfaction. Job complete"

Arrived onsite for doors being unaligned. Upon arrival found unit level feet not down. Leveled unit. Job Completed.

"Arrived on site and inspected oven, microwave combo which was 14 years old.Found due to the prolonged use, the door separated and will need to be replaced.

"Arrived on site to install previously ordered part.Removed and replaced the timer, reassembled and unit tested as designed.Customer will need to have ventilation system cleaned.JOB COMPLETE"

"Arrived on site for a refrigerator that?s still intermittently making ice. Inspect immunity and work area. The customer advised that the unit ran perfectly for two days and then stopped making ice for four days consecutively. She advised it did come back on for a day or two but is in a very intermittent on when it decides to make ice. I ran harvest test and found water and ice inside the tray indicating that the water had been refilled within the last hour. The unit did recognize that the bin was present and not full. I called Whirlpool Techline and spoke to Austin SR# 7730689072. He requested that I move the wires underneath the door while the harvest test is running and advised that if there was any problem with any of the connections underneath the door or a problem with wiring that the unit would not continue to run through the harvest cycle. Everything ran as designed even with me moving the wires around from side to side. He advised that based on my findings and replacing of the icemaker that he would make no other changes to the unit. He advised that if there was an electrical issue, the icemaker just would not work. I asked him if he were to swap out some thing what he would go for and he advised if we needed to replace something to replace the icemaker. Replaced ice maker and tested harvest and fill functions. Unit ran as designed. Call complete."

"Arrived on site to install previously diagnosed icemaker. Upon arrival confirmed original complaint with customer. Installed new icemaker. Temperatures while on-site were in range and ice bucket was full with ice. No leaks before, during, or after repairs. Call complete."

Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that it?s not that the unit does not have power but that is unit will not go into agitation. Tested unit and confirmed that the unit is attempting to agitate but is jerking the basket instead. Looked underneath the unit and found the actuator not engaged with the cam underneath the unit. Fixed positioning and tested unit five times between agitation and spin cycles and the unit ran as designed. Call complete.

Arrived on site to install previously diagnosed separator. Upon arrival I was able to install the new separator assembly I then reassembled and tested the unit and found that water and ice are dispensing as designed and separator is no longer allowing airflow through the freezer door. Ice bucket still full of ice on 2nd trip. Call complete

Arrived on site for washer making a grinding noise. Upon arrival customer showed me a video indicating the type of noise or hearing both during agitation and spin. Upon further diagnostics checks I found no error codes stored but when I ran a agitation cycle I found a loud knocking noise occurring in the gear case after inspecting underneath the unit I found a lot of oil splattered all over the capacitor splutch motor and actuator as well as on the floor underneath the washer. I was able to remove the agitator and span or not but office will need to reschedule once availability of gear case is known in order for us to complete the repair as well as getting a new capacitor and actuator; ordrng 1 W11423758 (Gearcase) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator)

Arrived on site for dryer needing previously diagnosed blower housing assembly. Upon arrival disassembled unit and removed housing. I ended up not being able to remove blower wheel from housing and also installed new wheel. I reassembled and tested dryer after repair and found units noise no longer present. Unit now functioning as designed call complete

Arrived on site for a refrigerator that?s making a loud buzzing sound when ice is being made and small ice cubes. Inspected unit and work area. The customer advised that this sound usually happens during the fill and that it varies in terms of sound. Tested the unit and did notice the sound a lot louder than normal and water barely coming into the icemaker. Went ahead and replaced dual water valve and tested unit. Unit begin working as designed. Call complete.

"Arrived on site to replace previously ordered parts for oven. Found unit not fully wired in junction box, preventing unit from receiving full voltage. Rewired unit properly and found all is functioning properly at this time and no parts were needed."

Arrived onsite for ice maker not making ice. Upon arrival found unit ice maker would come on water valve pump drain and cutter all operating as designed. Put unit into diagnostics and ran compressor and condenser fan for 20 minutes found unit was a no cool. Ordering sealed system. Office to reschedule upon receiving parts.; ordrng 1 W10843121 (Drier) and 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evap)

"Arrived on job for complaints of not powering on. Checked connector at box , after reconnecting power cord the dishwasher powered on. Ran diagnostics and found everything checked good."

Arrived on site to diagnose a refrigerator that is not cooling. Found inverter for compressor failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for noise complaint and cooling issue in fresh food compartment. Customer defrosted unit diagnosed ice hitting fan blade,removed cover found thermistor in wrong location,secured thermistor to correct location on suction line above copper weld joint,secured with foil tape and a zip tie,ran diagnostics changed defrost setting to basic."

Arrived on job for complaints of not draining. Tub full of water and pump not draining. Removed water and checked for blockage. Replaced pump and ran diagnostics. Washer working properly and no leaks detected at time of service

Arrived on site for a refrigerator that was not making ice. I tested the temps in the FC and found them it at 0?F. Upon further inspection I found the IM turned off. As soon as I turned it on it began to harvest. Unit is working as designed. Call complete.

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit bottom panel. Job Completed.

Arrived onsite for refrigerator not dispensing ice. Upon arrival found unit valve not operating as designed and unit UI not reading doors correctly. Replaced UI and valve and tested unit is now operating as designed. Job Completed.

Arrived onsite for dishwasher not dispensing soap from the dispenser. Upon inspection I found the dispenser was having a hard time closing or the latch is failing. I replaced the dispenser and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

"Arrived on site for ice build up in freezer section. Checked door seal good,gasket is sealing correctly to cabinet,found large gaps between liner and cabinet,added sealer to gaps."

Arrived on site for There is a bad smell coming from the washer. Found drain hose was protruding from the wall drain to far outside of recommended position causing odor to seep into laundry room. Secured drain hose into drain tube and used zip ties to secure it in place as recommended. Removed wash plate to inspect for any debris. Area under wash plate looked fine. Ran through diagnostics and no error codes came on. Washer drained as designed. Washer spun as designed. No leaks detected. Job completed.

"Arrived on site to replace control from previous diagnosis. Verified control was needed. Replaced control, ran calibration, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site for a broken refrigerator door switch. Upon further inspection I found the FC door switch visibly broken. I removed the old door switch and the liner was to tight around it and caused damage to the liner. I now cannot get the new switch properly into the liner. The light switch is now working however. I called techline and spoke to Anthony and received SR# 7730683801. He recommended getting the liner repair kit and fixing the liner. Also to trim some of the liner to better fit the switch and trim off some insulation if necessary. Due to potential of switch falling out and causing functional issues he deemed it a functional issue. Office to reschedule. ; ordrng 1 8201700 (Liner Repair Kit)

Arrived onsite for the washer not shifting. Replaced actuator and washer tested good complete

Arrived onsite for the washer not shifting. Replaced actuator and washer tested good complete

"Arrived on site for customer complaint of unit making a knocking noise, found drain hose was hitting wall during spin, I added some zip ties to hose and pulled washer away from wall, unit tested good."

"Arrived on site to diagnose refrigerator not making ice. On arrival found unit had only made a couple of batches since they got it. Found error E5 for icemaker, indicating failed thermistor on IM. Ordering icemaker to resolve. ; ordrng 1 W11483245 (Icemaker) and 1 W11482383 (Valve)"

Arrived on site to test unit for unit not starting. Test unit ad found unit not draining not allowing water in. Found glass in the drain motor removed glass test unit and unit running but leaking from diverted mortor. Will need new sump and motor

"Arrived on site to diagnose washer that is having issues cleaning well. On arrival ran error codes and found motor error. Ran unit and could hear whining coming from motor and cap, and unit isnt agitating a full cycle. Ordering capacitor and motor. . ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)"

Arrived on site to install previously diagnosed parts. I installed the new ice container and inspected part for any damage. No damage on new part. Call complete.

Arrived onsite for unit making a squeaking noise. Turned drum and heard squeaking. Upon further inspection. Found hat the bracket roller was bad. Replaced roller. Tested unit. Unit tested good. No issues at this time.

"Arrived on site to install previously diagnosed parts to resolve stuck valve. 4 screws had to be broken off due to being rusted in, along with 2 orifice holders. Replaced stuck valve. Found supplied screws were incorrect. Utilized 2 orifice holders, valve, and need 4 screws. ; ordrng 4 WP3368921 (Torx Screw)s"

"Arrived on site to diagnose no cool issue in freezer, upon initial checks found that the pantry UI was not powered, checked the UI and found corrosion on the control, checked the harness and found that every line was cut. Put refrigerator into test 4 to verify that the compressor was functioning as designed. Ordered both harness and UI.; ordrng 1 WPW10769076 (Pantry ui) and 1 W11170612 (Pantry harness)"

"Arrived on site for freezing in fresh food. Ran diagnostics thermistors passed,checked damper operation good,adjusted damper in enclosure changed defrost setting to basic."

Arrived on site for a washing machine with a motor making a hum. Upon arrival the customer stated the issue was the unit would sense and fill and then do nothing else. I put the unit into diagnostics mode and found stored error code F8E1 for no fill or long fill. I then ran a test cycle and after it threw an F8E1 error. It sounded as though it ran as designed. I then manually activated each component and found the cold valve was not initiating. I took the hose off at the wall and checked water pressure and it was good. I then checked the harness to the valve and it was good. I then checked voltage at the harness and found it getting 120V indicating a bad valve. I am ordering the valve and the office will need to reschedule.; ordrng 1 W11222849 (Valve)

"Arrived on site for a defective control. Installed new main control,powered unit on fan powered on ui entered programming mode,reprogrammed new control,power cycled unit,compressor and fans powered on.