Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
DRYER MAYTAG MEDB755DW2 "Arrived on site. Check for display issues. Found start button not working correctly. Found error code F2e1 for stuck key issues. Replaced touchpad assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
DRYER MAYTAG MEDB755DW2 "Arrived on site. Check for display issues. Found start button not working correctly. Found error code F2e1 for stuck key issues. Replaced touchpad assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/11/2018
DRYER MAYTAG MEDB755DW2 "Arrived on site. Check for display issues. Found start button not working correctly. Found error code F2e1 for stuck key issues. Replaced touchpad assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE104DWH0 "Arrived on site. Check for no draining issues. Found loose connection at pump. Repositioned connector and cycle, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE104DWH0 "Arrived on site. Check for no draining issues. Found loose connection at pump. Repositioned connector and cycle, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE104DWH0 "Arrived on site. Check for no draining issues. Found loose connection at pump. Repositioned connector and cycle, all functions tested OK. No leaks present. Job complete"
Near Del Valle, TX 78617
Joseph C.
Job Details: 12/11/2018
DRYER WHIRLPOOL WED4616FW0 "Arrived on site for “unit will not power on” complaint. Found unit sitting in middle of garage with no power outlets, to test from. Advised customer to have unit installed as if it were in use, so that tech may perform proper repairs. Customer to notify office, when dryer is testable.; O-emld tckt"
Near Austin, TX 78725
Joseph C.
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for “frost buildup and making noise” complaint. Inspected unit and found frost built up in freezer, all over freezer. Not able to make determination, due to amount of frost. Requested customer shut off unit and pull freezer drawer, to thaw unit for twelve hours or until thawed. Will return in one week to diagnose unit. No leaks detected, at time of service. Return for repairs on 12/17.; schdld next appmnt for 12/17 MON !"
Near Buda, TX 78610
Diego G.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL MRT118FFFH00 "Arrived on site. Check for gasket issues. Found freezer door gasket not sealing to cabinet. Heated gasket and tested freezer door, all functions tested OK. No leaks present. Job complete"
Near Buda, TX 78610
Diego G.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL MRT118FFFH00 "Arrived on site. Check for gasket issues. Found freezer door gasket not sealing to cabinet. Heated gasket and tested freezer door, all functions tested OK. No leaks present. Job complete"
Near Buda, TX 78610
Diego G.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL MRT118FFFH00 "Arrived on site. Check for gasket issues. Found freezer door gasket not sealing to cabinet. Heated gasket and tested freezer door, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78751
Scott
Job Details: 12/11/2018
DISHWASHER IKEA IUD8555DX1 Arrived on site for leaking dishwasher . Found water is leaking from diverter motor . Ordering sump and motor . Please call to set return visit . No other leaks detected at time of service .; ordrng 1 W10902326 (SUMP AND MOTOR )
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/11/2018
DRYER AMANA NED4655EW1 "Arrived on site for dryer not heating. Performed diagnostics and tested for heat and found none. Tested voltage at wall and found within range. Gained access to fuse and heater and tested resistance, all tested within range. Tested voltage at timer and found failed timer. Removed timer and installed new. Tested unit and found when unit is calling for amperage that voltage is dropping on L2. Reset breaker and tested and found same results . Customer will need to contact electrician. Unit test good."
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/11/2018
VENTHOOD WHIRLPOOL UXT4236ADS "Arrived on site for vent hood light flickering, tested and inspected unit and found no dim LED bulb in unit, (See SD-QUICKPIC) recommend correct replacement bulb. All other operations tested good."
Near Austin, TX 78747
Kevin
Job Details: 12/11/2018
WASHER MAYTAG MHW4200BW0 "Arrived on site and found smell is coming from stand pipe, recommended customer use a cleaning agent on it to correct issue. Ran a diagnostic cycle and found all functions are operating properly. No water leaks from connections at time of service, job complete"
Near Temple, TX 76502
Arthur B.
Job Details: 12/11/2018
DRYER MAYTAG MEDB835DW3 Arrived onsite for customer complaint of dryer with no heat. Ran diagnostics and found error code F4E4 (L2 Low Voltage). Checked incoming voltage and found 240V. Removed front panel and check TOD. Found TOD with no continuity. Removed and replaced T.O.D. and control. Reassembled and tested unit. Unit now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78717
Lou
Job Details: 12/11/2018
COOKTOP KITCHENAID KCGS556ESS02 "arrived on site to install previously diagnosed and ordered parts. I removed the unit from the countertop and then removed the cooktop to expose the orifices. I turned the gas off and unplugged the unit. I removed and replaced the front right orifice due to one of the screws shearing the head off and leaving the threaded part inside the orifice mount. Once I had the orifice replaced and the gas line connected, I turned the gas back on and using my liquid gas detector I verified that there were no gas leaks on all of the gas connections. I put the unit back together as when I was putting the back right orifice back, one of the screw heads sheared off. I advised the customer of the issue and am ordering the back right orifice and ten screws. I am replacing all of the screws due to some of them being stripped. No gas leaks detected during service. Office to schedule return service a the orifice is a PSP or of stock part.; ordrng 10 UNKNOWN (COOKTOP SCREW)s
Near Harker Heights, TX 76548
Arthur B.
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL DU915PWPS0 Arrived onsite to install new wash arm and mount on upper dishrack from prior tech’s diagnosis. Removed and replace all parts. Reassembled and tested unit. Unit now washes as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78730
Luis
Job Details: 12/11/2018
FREEZER WHIRLPOOL MFI2570FEZ06 "Arrived on site for frost in freezer. Found freezer door shaft gears not aligned causing freezer door not to fully seal against cabinet. Removed door and drawers,aligned gears and shaft reassembled freezer door checked door seal good unit working as designed."
Near Austin, TX 78730
Luis
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JUD24FCERS00 Arrived on site for no ice. Ran icemaker through a cycle no water entering icemaker. Diagnosed frozen fill tube. Removed fill tube defrost fill tube. Reinstalled filter tube ran icemaker through a cycle water filled icemaker unit working as designed. Repair covered under AUTHO JHRYI00EPL1
Near Austin, TX 78703
Luis
Job Details: 12/11/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for no ice. Ran diagnostics good water flow,recirculating pump working compressor powered on good frost pattern condenser fan motor not running diagnosed failed condenser fan motor. Replaced failed fan motor assembly powered unit on ran diagnostics all test passed unit working as designed.
Near Austin, TX 78705
Luis
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for hollow ice cubes. Found damaged water line,installed new water line ran icemaker through a cycle water filled icemaker correctly unit working as designed."
Near Lakeway, TX 78734
Brandon
Job Details: 12/11/2018
RANGE KITCHENAID KSEB900ESS1 "Arrived on site for customer complaint of F8E0 error code, I tested fan motor at control board, fan motor tested bad. I went to replace motor and found the wire harness was broken, ordering wire harness. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10580306 (harns-wire)"
Near Manor, TX 78653
Joseph C.
Job Details: 12/11/2018
DRYER MAYTAG MEDC215EW1 "Arrived on site for “not drying clothes/taking too long to dry” complaint. Inspected unit and found vent line to be clogged, in wall. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near , TX 78653
Joseph C.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for “frost buildup in freezer and mold on top of freezer door” complaint. Inspected unit and found mullion(vertical)plug loose. Reconnected mullion connection. Unit is performing as designed. No leaks detected, at time of service."
Near Manor, TX 78653
Joseph C.
Job Details: 12/11/2018
DRYER MAYTAG MEDC215EW1 Arrived on site for “no heat on high setting” complaint. Inspected unit and found temp switch faulty. Removed and replaced temp switch. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Manor, TX 78653
Joseph C.
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL WMH31017HS1 Arrived on site for “lower light will not shut off” complaint. Inspected unit and found relay stuck on control. Removed and replaced control. Tested unit. Unit is performing as designed.
Near Burnet, TX 78611
Thomas L.
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE204EPA4 Arrived on site for poor wash performance. Inspected unit and found that the washer motor was not running. Removed and replaced wash motor. Tested unit. All operations are normal. All water connections were dry.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL KDTE334GPS0 What on site. Check for no operation issues. Found multiple issues. Found control not send power out to sump and motor. Will need sump and motor and control to repair unit. Rescheduled for 12/12/18; ordrng 1 W11120155 (CONTROL )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL KDTE334GPS0 What on site. Check for no operation issues. Found multiple issues. Found control not send power out to sump and motor. Will need sump and motor and control to repair unit. Rescheduled for 12/12/18; ordrng 1 W11120155 (CONTROL )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL KDTE334GPS0 What on site. Check for no operation issues. Found multiple issues. Found control not send power out to sump and motor. Will need sump and motor and control to repair unit. Rescheduled for 12/12/18; ordrng 1 W11120155 (CONTROL )
Near Burnet, TX 78611
Thomas L.
Job Details: 12/11/2018
OVEN KITCHENAID KOSE500ESS02 arrived on site as customer could not program 150° bake cycle. Use and care guide says she can. I could only get it to program as low as 170°. Contacted manufacturer technical assistance line and spoke with David. We discussed the situation and the situation is normal. Explained to the customer that some of the information in the use and care guide is generic.David SR# Lost phone connection before I was given the SR number.
Near Wimberley, TX 78676
Diego G.
Job Details: 12/11/2018
WASHER GE GTWN4250DWS Arrived on site. Made an attempt to replace transmission And tried to remove nut and found that spanner wrench that I have is not correct for removing nut for transmission. Will need GE spanner wrench to repair unit. Allow two hours. Office to reschedule ; ordrng 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 GETOOL (GE TOOL)
Near Wimberley, TX 78676
Diego G.
Job Details: 12/11/2018
WASHER GE GTWN4250DWS Arrived on site. Made an attempt to replace transmission And tried to remove nut and found that spanner wrench that I have is not correct for removing nut for transmission. Will need GE spanner wrench to repair unit. Allow two hours. Office to reschedule ; ordrng 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 GETOOL (GE TOOL)
Near Wimberley, TX 78676
Diego G.
Job Details: 12/11/2018
WASHER GE GTWN4250DWS Arrived on site. Made an attempt to replace transmission And tried to remove nut and found that spanner wrench that I have is not correct for removing nut for transmission. Will need GE spanner wrench to repair unit. Allow two hours. Office to reschedule ; ordrng 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 GETOOL (GE TOOL)
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 12/11/2018
OVEN WHIRLPOOL WOC95EC0AS04 Arrived on site for undertaking conditions. Found sensor out of range and control not sensing sensor properly. Replaced both an tested.
Near , TX 78610
Diego G.
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site. Checked for scratch issues. Found scratch on Console assembly. When the console assy to repair unit. Rescheduled for 12/12/18.; ordrng 1 W11095590 (CONSOLE )
Near , TX 78610
Diego G.
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site. Checked for scratch issues. Found scratch on Console assembly. When the console assy to repair unit. Rescheduled for 12/12/18.; ordrng 1 W11095590 (CONSOLE )
Near , TX 78610
Diego G.
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site. Checked for scratch issues. Found scratch on Console assembly. When the console assy to repair unit. Rescheduled for 12/12/18.; ordrng 1 W11095590 (CONSOLE )
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 12/11/2018
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for no ice conditions. Found that the X ternal drain pump outlet failed therefore allowing no power to power up ice machine. Replaced pump. Unit tested properly with no leaks.
Near Belton, TX 76513
Al
Job Details: 12/11/2018
OVEN WHIRLPOOL WOC75EC7HS00 Arrived to install previously ordered parts. AB and I removed and replaced the UI and Blower. We reassembled the unit and tested. Unit tested as designed.JOB COMPLETE
Near Round Rock, TX 78665
Wesley
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL AMV2307PFS Arrived on site and replaced interlocks/switches for flickering and replaced control for intermittent no response and fan on.
Near Austin, TX 78745
Kevin
Job Details: 12/11/2018
RANGE JENN-AIR JGR8885RDP "Arrived on site and control panel/board is unresponsive, no cycles can be selected. Will need to bring back a new control board in order to correct issue and confirm it will enter a bake cycle on the next visit; ordrng 1 WP8507P351-60 (cntrl-elec)"
Near Temple, TX 76504
Al
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTM404ESS3 Arrived to install previously ordered panel SS door. Removed and replaced the door. Job Complete
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/11/2018
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not heating. Performed diagnostics and tested voltage to dryer and found not getting 120 volts from L2. Tested all other components and no issues found. Customer will need to contact electrician. All else checks good.
Near Austin, TX 78749
Leonardo
Job Details: 12/11/2018
RANGE KITCHENAID KSIB900ESS2 Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good no damaged found on new cooktop job complete
Near Leander, TX 78641
James
Job Details: 12/11/2018
DRYER WHIRLPOOL WED8000BW0 Arrived on site and tested operation. Found rollers are worn and causing the thumping noise. Installed new roller kit and vacuumed all lint from unit. Tested operation and found unit working properly.
Near Leander, TX 78641
James
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and tested unit. Found blower running and venting properly. Instructed customer that the blower in unit is a 300 cfm blower and will remove the steam and smoke that flow into it but will not pull it to the intake. Unit working as designed. Job complete
Near Leander, TX 78641
James
Job Details: 12/11/2018
COOKTOP WHIRLPOOL G7CE3635XS01 Arrived on site and found no operation from all burners. Checked for voltage and found none. Found the breaker to cooktop off. Turned breaker on and tested operation. Unit tests good job complete
Near Round Rock, TX 78665
Wesley
Job Details: 12/11/2018
RANGE AMANA AGR5330BAB3 Arrived on site and tested flame and adjusted low setting for better simmer on 3 burners. Also verified oven function and temp to be accurate. All checks good.
Near Cedar Park, TX 78613
Lou
Job Details: 12/11/2018
COOKTOP WHIRLPOOL WCG97US6HS00 "arrived on site to inspect stains on a cooktop. Upon further inspection, I found that the cooktop around the middle burner was discolored due to possible spillage. When I tested the burner, the burner did not ignite immediately as it should. I attempted to clean the burner head and tried turning it on again and it did the same thing. I tested the other burners and all worked except for the right rear. The Ignitor was arching and there was gas coming out of the unit but it would not ignite. I turned the burner cap several times and adjusted it and still no ignition. I checked the burner head as it is clean. The customer advised that she has not used that burner because it doesn’t ignite. I am ordering the middle burner head and burner caps. I scheduled return service for 12/17/18 per request. No gas leaks detected during service.; ordrng 1 W10811599 (burnr-head) and 1 W10819916 (cap-burner)"
Near Round Rock, TX 78664
Wesley
Job Details: 12/11/2018
OVEN IKEA YIEL730CS0 Arrived on site and replaced blower to repair from failed sensor. Unit now operating as designed.
Near Austin, TX 78741
Kevin
Job Details: 12/11/2018
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and found door will pop open when closed, replaced catch and it did not correct issue. Will need to bring back panels and hinges to correct issue; ordrng 1 279443 (panel) and 1 WP695737 (door) and 1 WP8066056 (hinge-door) and 1 WP8066057 (hinge-door)"
Near Round Rock, TX 78664
Wesley
Job Details: 12/11/2018
OVEN JENN-AIR JJW2427DS00 Arrived onsite and installed new panel. Unit is now operating as designed. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and found slow fill. Replaced valve. Unchanged symptom. Tested water pressure and found %10 flow. Advised plumber will be needed to fix pressure problem.
Near Austin, TX 78734
Brandon
Job Details: 12/11/2018
DISHWASHER KITCHENAID KUDS30FXSS9 "Arrived on site for customer complaint of unit not washing properly, found debris in upper spinner/spray arm as well as the impeller. Ordering spinner and impeller. Returning tech to replace impeller and spray arm first before the sump. ; ordrng 1 8193951A (impeller) and 1 8193983 (spinner 3rd level) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78749
Leonardo
Job Details: 12/11/2018
MICROWAVE KITCHENAID KEMS309BSS00 "Arrived on site to test unit for oven not getting passed 380 when set at 400. Test unit and found bulletin about replacing board. Replaced board , test unit and unit getting to 400 then set unit to 425 and unit getting to 425. Unit test good job complete
Near Austin, TX 78730
Paul
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDF330PAHB0 Arrived onsite for the dishwasher not working. I found an F5E2 stored error code. The latch checked good. I found the unit filling but the pump not running. I found 118VAC from the control to the pump. I found the molex connector at the pump loose and not snapped in. I corrected the connector and tested the unit in diagnostics. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78726
Paul
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS315SNHM00 Arrived onsite for the refrigerator not cooling in either compartment. I found the FC at 27 degrees when I arrived. The unit cycled on as soon as I opened the door. I found the control set on the warmest setting. I changed the control to the recommended setting and watched the temp in the FC get to 5 degrees and the sealed system components were still running when I closed the ticket. I explained to mr how to adjust the dampener and advised leaving the unit set on the recommended setting. The unit is working as designed. The unit is not connected to a water supply. Call complete.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for poor wash results. Tested unit and found that the main wash motor has power to it but it will not run. We will order and replace main wash pump motor. ordrng 1 WPW10605057 (pump and motor assy)
Near Austin, TX 78704
Scott
Job Details: 12/11/2018
DRYER WHIRLPOOL MED3500FW1 Arrived on site for dryer turning but not heating . Found highlimit thermostat blown . Replaced thermostat . Did recomend having maintenance take a look at venting and outlet . No lint build up at time of service job complete .
Near New Braunfels, TX 78132
Robert
Job Details: 12/11/2018
DRYER MAYTAG MEDB765FW0 Arrived on job to replace thermistor. After replacement of part ran test cycle. Operation normal
Near Canyon Lake, TX 78133
Robert
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRFC302ESS Arrived on job for complaints of ice maker leaks. Confirmed mold not holding water. Replaced icemaker and it filled with no leaks.
Near Canyon Lake, TX 78133
Robert
Job Details: 12/11/2018
OVEN WHIRLPOOL WOS97ES0ES02 Arrived on job to replace convection fan . After replacement test noise level normal.
Near Canyon Lake, TX 78132
Robert
Job Details: 12/11/2018
RANGE WHIRLPOOL WFE525S0HS1 Arrived on job for to replace outer door. After replacement test operation.
Near Austin, TX 78757
Scott
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site , replaced dispenser. Ran test cycle ,no water leaks detected at time of service . Job complete ."
Near Belton, TX 76513
Al
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived to install panel. Customer informed me the outer door had a dent and needed to be replaced, not the control panel. I ordered W11157407 SS outer door for customer. Needs more work; ordrng 1 W11157407 (SS PANEL )"
Near Austin, TX 78731
Scott
Job Details: 12/11/2018
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site , replaced micro switches and control panel UI. Tested unit and all checked good . Job complete ."
Near Austin, TX 78731
Scott
Job Details: 12/11/2018
DRYER MAYTAG MGDB765FW0 "Arrived on site for lint building up around unit . Found cover over blower wheel was missing screws , allowing big gaps . Replaced missing screws . Cleaned out lint , no lint build up at time of service . Job complete"
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL KRSF505ESS01 Arrived on site to install previous diagnosed parts. Gained access to ice door and installed new. Gained access to bracket and found part is not replaceable. Found insulation stick out between ice door and chute and not allowing ice door to seal. Will need to replace door to complete repair. Please allow 6 to 8 weeks for door to arrive. Office to schedule appointment when ETA is available. Advised cu to keep ice maker turned off until repair is made. ; ordrng 1 LW10755680 (FC DOOR STAINLESS DOOR ) and 1 SEENOTE (SEE NOTE)
Near New Braunfels, TX 78130
Robert
Job Details: 12/11/2018
WASHER AMANA NFW7600XW00 Arrived on job to replace motor control. After replacement test washer cycle.
Near Austin, TX 78759
Scott
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTM354EBS3 "arrived on site for failed wash motor again. Went thru all checks with tech line Sr 7723654193 , tech line is passing it over to engineering, customer resolution section. No water leaks detected time of service. Job complete"
Near Leander, TX 78641
James
Job Details: 12/11/2018
RANGE WHIRLPOOL WCG51US0DS00 Arrived on site and tested operation. Found both front burners have irregular flames. Found cause to be the burner head. Installed new burner heads and tested. Unit working properly. Job complete
Near Round Rock, TX 78665
Wesley
Job Details: 12/11/2018
RANGE WHIRLPOOL WFG745H0FS1 Arrived on site and found customer concerned bout marking on knobs peeling off. Ordering 5 knobs and shipping d2c. ; ordrng 1 D2C and 5 W11122880 (knob)s
Near Round Rock, TX 78664
Jonathan
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator making intermittently noises. Performed diagnostics mode and tested every moving components. Gained access to compressor and condenser fan. Inspected fan and tested in high speed. Inspected drain tube. Ice maker cycled while serving. Lowered leveling feet and leveled unit. All operations tested good, no water leaks present."
Near Georgetown, TX 78628
James
Job Details: 12/11/2018
DRYER WHIRLPOOL MGD8200FC0 "Arrived on site and installed new base, motor, housing and blower wheel. Tested for proper operation and found unit working properly. Job complete"
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Arrived on site for the unit is not freezing or cooling. Tested the unit and found the compressor will turn off and on. Found the start device is defective due to short. Use a start device from personal stock and tested the unit. Unit works properly and all water connections were dry at the time of service.; used 1 WPW10197428 (START DEVICE ) from stock
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/11/2018
COOKTOP KITCHENAID KECC560BBL1 Arrived on site for the left rear burner is not turning on for the dual element. Found the outer element is shorted. Replaced the left rear burner and tested the unit. Unit works properly and job complete.
Near Killeen, TX 76542
Steve C.
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to replace the spin basket, gear case, wash plate, and all for leveling legs due to unit going out of balance. Replaced all parts and tested the unit. Calibrated the unit and unit is working properly. All water connections were dry at the time of service."
Near Round Rock, TX 78681
Paul
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived onsite for the refrigerator not dispensing ice. Found the motor with 108VDC to it and it not running. I found 108VDC out of P3-7 BU and P3-8 GY at the control. Voltage should be 130-140VDC per the tech sheet and I suspect the low voltage is taking the motor out. I found the ice door not closing correctly on the separator because of the way it’s molded. Need to replace the main control, ice door, and auger motor to complete service. Ordering WPW10675033 CNTRL-ELEC & returning with the ice door and motor. RS for Thu 12/13.; ordrng 1 WPW10675033 (CNTRL-ELEC)"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL MH1170XSS2 Arrived onsite to install AHS provided control to OTR microwave from prior visit’s rediagnosis. Removed and replaced control board. Reassembled. Tested unit. Unit’s CANCEL and START buttons now work as intended. No other issues found.
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/11/2018
MICROWAVE KITCHENAID KMBS104ESS02 KMBS104ESS02 Arrived to instal previously diagnosed and ordered part. I removed and replaced the door assembly and tested. The unit had a more predictable and solid door closing feel after the replacement. Operational test good.
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/11/2018
OVEN KITCHENAID KODE300ESS02 KODE300ESS02 Arrived to inspect error. I found the unit had F5E1 stored within memory. I verified conductivity through the latch and then that there was no voltage being sent to it. I removed and replaced the control and tested. Operational test good.
Near Killeen, TX 76549
Al
Job Details: 12/11/2018
WASHER WHIRLPOOL WFW70HEBW Arrived to inspect F9E1 LONG DRAIN. I confirmed the complaint and disassembled the unit and checked the drain access door and found the several items in the door access. I removed the debris and reassembled the unit. I tested the washer and it tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Near Liberty Hill, TX 78642
Jerry C.
Job Details: 12/11/2018
OVEN WHIRLPOOL WOD51EC0AS05 "WOD51EC0AS05 Arrived to inspect foil burnt. I discussed the issue with the customer and recommended no longer using foil to catch spills, directly on the floor of the oven chamber. I advised the customer they could use foil on a rack at the lowest level. The upper door seal required replacement. Operational test good."
Near , TX 78628
Jerry C.
Job Details: 12/11/2018
OVEN WHIRLPOOL WCG55US0HS00 WCG55US0HS00 Arrived to instal parts. I found no actuation when the left rear burner control was depressed. Manually pressing the switch yielded sporadic ignition. I removed and replaced the switch harness and the unit resumed normal operation. No gas leaks detected during service.
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/11/2018
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site for back burner not igniting. R&R head and didn't work right module and tests good. No gas leaks on site
Near Killeen, TX 76542
Arthur B.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for customer complaint of no ice production. Ran diagnostics test 057 and found error code E2 (Lost Home Position). Removed and replaced icemaker. Reassembled and tested unit. Unit called for water immediately. All water connections were dry at time of service.
Near Kempner, TX 76539
Arthur B.
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW8600YW0 "Arrived onsite to install new outer tub assembly to top load washer from prior tech’s diagnosis. Removed and replaced outer tub. Installed also rotor,stator, and tub ring. Reassembled and tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDF540PADB0 Arrived on site for console and vent replacement for leaking. R&R console vent and gasket and tested good. No leaks on site
Near Austin, TX 78704
Luis
Job Details: 12/11/2018
REFRIGERATOR AMANA ART104TFDW00 "Arrived on site for cooling issue. Unit working at time of visit. Tenant showed video of issue, lights and unit powering off and on. Checked all harness’ on unit all harness connected good and tight. Advised tenant if issue continues to plug refrigerator to differ t outlet to see if same issue occurs."
Near Leander, TX 78641
James
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and inspected doors for rust. I found spots of rust on all 5 doors and the freezer door is the worst. Unit will need all 5 doors to repair as the rust is not coming off with the stainless steel brightener that customer received from Whirlpool. Instructed customer that the doors will take 6-8 weeks to arrive. Also found the mullion is not closing properly again and will need to be replaced; ordrng 1 W10815674 (dor-fip ss SNACK LEFT) and 1 W10815676 (dor-fip ss SNACK RIGHT) and 1 W10815685 (dor-fip ss RIGHT) and 1 W10815692 (dor-fip ss LEFT) and 1 W10815698 (dor-fip ss FREEZER) and 1 W11122876 (rail-mulln) and 1 W11205081 (CHUTE)
Near Pflugerville, TX 78660
Wesley
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site for a failed pump. Replaced sump and motor. Unit now operating properly.
Near Cedar Park, TX 78613
James
Job Details: 12/11/2018
WASHER MAYTAG MVWB950YW1 Arrived on site and tested unit. Found that the suspension has failed and the tub drops all the way down in diagnostics mode causing rotor to make contact with the tile floor. Unit will need new suspension to repair; ordrng 1 W10440786 (suspension)
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL WMH32519FB1 "Arrived on site microwave sparking on the inside. Inspected unit and found several burnt marks on the inside. Tested unit, all else tested good. Advised customer not to use until repair is completed. Schedule return for Friday the 14th. ; ordrng 1 W10134625 (tuchup/GRAY) and 1 WP4396174 (GRAY ) and 1 WP4396174 (DARK GRAY )"
Near Taylor, TX 76574
Wesley
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and found unit with water off. Turning on water did not yield any leaks. Found ice container empty and water leaking evidence from melting ice, Advised on findings. Customer has elected to leave water turned off until final repair. All else checks good."
Near Cedar Park, TX 78613
Lou
Job Details: 12/11/2018
OVEN WHIRLPOOL WFE515S0ES0 "arrived on site to inspect oven error code. Upon further inspection, I found the unit unplugged with the back cover sitting on top of the range cooktop. The customer advised that the builder looked at the unit and said the wiring was good. I pulled the unit from its space and found that the red wire was badly burnt at the terminal block and the red wire to the power cord was badly burnt also. I removed and replaced the main wiring harness ad will have to order the power cord in order to be able to further inspect the unit. I am ordering the 4 prong power cord ad will return with the main control. I scheduled return service for 12/12/18. The unit was left unplugged.; ordrng 1 TJ614 (RANGE POWER CORD)"
Near Austin, TX 78748
Leonardo
Job Details: 12/11/2018
RANGE WHIRLPOOL WFG515S0ES Arrived on site knocked on door and no answer called customer and customer rescheduled for Wednesday afternoon if possible 12-3 ; schdld next appmnt for 12/12 WED 12-3
Near Georgetown, TX 78628
Steve C.
Job Details: 12/11/2018
COOKTOP JENN-AIR JGCP536WP01 Arrived on site to replace the right front burner gas valve. Removed the control panel and found the new valve has a dual gas connections and old valve is one connection for gas. Need to put part in research and reschedule customer. Called CS and advise to order all valves and to verify. Advise customer to that the office will call them to verify.; ordrng 1 CNOTE (TECH2VERIFY ) and 1 RESEARCH (RIGHT FRONT BURNER) and 1 WPW10371235 (valve-brnr RF) and 1 WPW10385582 (valve-brnr LF) and 1 WPW10385583 (valve-brnr SIMMER)
Near Killeen, TX 76542
Al
Job Details: 12/11/2018
MICROWAVE GE JNM1541DM5BB "Arrived to install previously ordered parts. I removed the microwave and installed the turntable motor, Magnetron, capacitor and diode. I tested the unit and unit still did not heat the cup of water nor did the turntable turn when the water was inside. Ordered WB27X10931 control.NEEDS MORE WORK; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 WB27X10931 (CONTROL )"