Near Georgetown, TX 78626
Cliff
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site to replace previously ordered parts. Found parts ordered will not correct issue as fan motor does not include thermistors in wiring harness. Did not miss communication failure with controls and thermistors. Control kit and RC evaporator wiring harness will need to be replaced to complete repairs.; ordrng 1 W10861900 (cntrl-elec) and 1 WPW10277799 (harns-wire)
Near Temple, TX 76504
Al
Job Details: 01/30/2020
REFRIGERATOR GE PYE22PSKHSS Arrived to inspect fan noises.Confirmed the complaint and checked the temperatures in both sections and got 38 and 0 degrees.Customer was concerned about the condenser fan running.I explained the sounds and functionality of the unit and advised all sounds heard this date was all natural.Customer satisfied and is now clear on the unit.
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 01/30/2020
WASHER MAYTAG MHW3505FW1 "Arrived on site for to install previous diagnosed parts. Removed failed door latch and installed new. Performed diagnostics mode and tested operation. Found drain line all the way down drain line, causing to to be air lock and creating abnormal noise. Corrected drain line and added zip tie. Ran test mode. All tested good, no water leaks detected."
Near Austin, TX 78704
Jacob
Job Details: 01/30/2020
WASHER WHIRLPOOL WFW3090JW
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 01/30/2020
COOKTOP WHIRLPOOL JGD3536BS00 "Arrived onsite for cooktop back middle burner not igniting. Inspected unit and work area. Tested operation, noticed sparking and no gas getting to igniter. Found food build up between igniter and burner., cleaned burner with brush and re-tested the operations, burner ignited. Informed customer that food build up can block the flow of gas to the igniter and burner causing it to not ignite.
Near Austin, TX 78759
Luis
Job Details: 01/30/2020
REFRIGERATOR MAYTAG MFI2665XEW7 "Arrived on site for water leaking. Diagnosed frozen drain and needing updated drain tube kit,installed updated drain tube kit,defrosted drain checked water flow through drain,water draining correctly.
Near Buda, TX 78610
Kevin
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and inspected washer and found low water flow through valves. After replacing valves water flow is now correct. No water leaks from connections at time of service, job complete"
Near Austin, TX 78724
Wesley
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onnsite and found unit operating as designed. Leveled unit with building materials onsite as uneven floor was causing doors to not align. All checks good. Brand new unit house not sold. No contact on site but door unlocked.
Near Austin, TX 78723
Scott
Job Details: 01/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven not responding to commands . Ran diagnostics ( UI not responding well to commands ) . Same UI error codes mulitaple times . Replaced UI console . Tested unit ,better response to touch . All checked normal. Job complete ."
Near Austin, TX 78724
Wesley
Job Details: 01/30/2020
DRYER WHIRLPOOL WHD3090GW0 Arrived onnsite and see front panel is dented. Ordering front panel to repair. Unit in new home not yet sold. ; ordrng 1 W11089032 (panel)
Near Killeen, TX 76549
Jonathan M
Job Details: 01/30/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer that was flashing a low flow error code. Inspected unit and work area. Placed in service diagnostics mode and found an F8 E1 (long/fill) error code. Placed unit in a auto service cycle test and found the cold water valve buzzing but not drawing in water. Replaced cold water valve and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78730
Paul
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for the refrigerator that is not cooling, no lights working, but the door UI lights up. I found no DC voltage out of the power supply. The power supply would need to be replaced to further troubleshoot or repair. Ordering power supply. Also ordering the other controls JIC. . ; ordrng 1 W10804160 (CNTRL-ELEC) and 1 W11249952 (MOTOR-EVAP) and 1 WPW10624574 (CNTRL-ELEC) and 1 WPW10675033 (CNTRL-ELEC)"
Near Georgetown, TX 78633
Cliff
Job Details: 01/30/2020
WASHER MAYTAG MVWB850YW0 Arrived on site to diagnose a washing machine that is squeaking after last repair. Found nut on bottom of drive shaft assembly has loose and causing driveshaft to turn in properly. Insured that was fully tightened and tested unit. Found all is fully functional at this time and no further noises are occurring. No leaks were found at time of service.
Near Austin, TX 78749
Kevin
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site and found customer is experiencing food items freezing in the fresh food section, spoke with tech line and they recommended replacing diffuser assembly. No water leaks from connections at time of service. 7727008517"
Near Round Rock, TX 78664
Cliff
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW7040DW0 Arrived on site to diagnose a washer that will not start cycles. Tested unit and found latch assembly not registering that it’s locked. Replaced latch assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 01/30/2020
DRYER WHIRLPOOL WED4850HW0 "arrived on site to inspect dryer not drying. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on and the element never came on. Remove=d the back panel and tested all of the components ad all checked good. Found that the timer wasn’t operating properly. Tested voltage at the terminal block and found that the unit is not getting 240V. Tested the outlet and found the same, but when I turned my leads towards the inside of the outlet I got 250V. I found that the contacts inside the outlet were not making good connection with the prongs on the plug. I advised the customer of my findings and recommended that they have a licensed electrician heck the outlet. No lint observed during service, job completed."
Near Austin, TX 78749
Richard
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for the dishwasher dispenser not working properly. Ran diagnostics and found error code F6E4 float switch. During testing the dispenser did not open replaced dispenser and control . Ran diagnostics and found that the dispenser door still did not open. Ordering harness and float switch. Office to reschedule ; ordrng 1 W10734532 (float switch) and 1 W10899401 (harns-wire)
Near Austin, TX 78738
Kevin
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8800YC0 "Arrived on site and inspected washer and found bearing is failing, attempted to remove basket and found it is seized. Basket may still be able to be removed using the car check method.
Near New Braunfels, TX 78130
Robert
Job Details: 01/30/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite to replace parts previously ordered. Installed new blower wheel. And tested functionality. Everything is working properly. Complete
Near Georgetown, TX 78626
Lou
Job Details: 01/30/2020
WASHER KENMORE 110.2002201 "arrived on site to inspect washer basket banging. Upon further inspection, I pushed down on the basket and when it popped back up, it was moving all around and not straight back up. I placed the unit in diagnostics showing no error codes and continued with testing. Unit operates as designed except in spin cycle, the basket was moving side to side too much I removed and replaced the suspension rod kit and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Belton, TX 76513
Jonathan M
Job Details: 01/30/2020
OVEN WHIRLPOOL WFE525S0JZ Arrived onsite for oven where the drawer was falling out. Inspected unit and work area. Found glides not in correct position and drawer was sitting on top of the glide but not able to make connection with the base rail assembly. Adjusted the glide and tested the drawer. Drawer works as designed. Call complete.
Near Austin, TX 78753
Scott
Job Details: 01/30/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site for us timer smelling gas . Used sniffer on all connections . Also used liquid leak detector . Couldn’t find any leaks with either leak detectors at time of service .. Job complete .
Near Georgetown, TX 78633
Al
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived to install previously ordered part.Found the unit works properly.Customer advised the unit is intermittent and is afraid to load unit up with food. The unit may need a HV main board and UI to complete repair.ORDERING AUTHORIZATION FOR HV BOARD AND UIIF AUTHORIZATION IS GRANTED OFFICE TO ORDER PARTS AND CALL CUSTOMER TO RESCHEDULE SERVICE WITH CUSTOMER.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 RESEARCH (HV CONTROL) and 1 W10822647 (CONTROL - UI)
Near Austin, TX 78732
Paul
Job Details: 01/30/2020
OVEN KITCHENAID KEBS207SSS04 Arrived onsite for a wall oven with the upper oven taking forever to preheat and never reaches set point temperature. I found the bake and inner broil elements open. Both elements need to be replaced to complete service. I replaced both elements and tested the unit. The unit is working as designed. Call complete.
Near Manor, TX 78653
Andy
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to install previously diagnosed part. Tested unit and found grinding noise is when drain pump is running before unit starts to spin, when unit starts spinning there is a light squeaking when starting to spin. Will need to replace drain pump and belt to complete repairs. Ordering needed part. Spoke to customer No water leaks present at time of service.; ordrng 1 W10919003 (pump-water)"
Near Meadowlakes, TX 78654
Jonathan S
Job Details: 01/30/2020
DRYER ELECTROLUX EFME617SIW0 "Arrived on site for dryer not completing cycle. Performed diagnostics mode and checked fault codes. Found error E-41, door opened up during cycle. Tested dryer operation. Called tech support spoke to Mike, sr#83334191. tested air flow, temperature, moisture sensor everything tested with in range of normal operation. Informed customer for sensor drying to operate properly unit must be filled 1/3 to 1/2, for the sensor to get a proper reading otherwise unit will turn off after 15 minuets.
Near Austin, TX 78747
Richard
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher leaking. Ran diagnostics and found that all functions are working properly. Upon inspection found that there is water stain under the vent. Inspected vent and found that the gaskets were not sealing properly. Replaced vent and deflector. Advised customer to monitor. Complete
Near Lago Vista, TX 78645
Jonathan S
Job Details: 01/30/2020
MICROWAVE FRIGIDAIRE FGMV176NTF "Arrived on site for for microwave tripping circuit breaker. Performed diagnostics and gained access to door switches. Tested all 3 switches and found primary switch stuck in open position. Quoted customer on primary switch and customer approved repair. Assembled unit and tested and found same failure occurring. Called tech support and spoke with Frank. He stated that the switch will need to be replaced with door latch, latch hook and spring. Will need to add RTV grease to latch hook to keep failure reoccurring. ; ordrng 1 5304509457 (LATCH HOOK) and 1 5304509459 (SWITCH) and 1 5304521952 (DOOR LATCH) and 1 5304521953 (SPRING)"
Near Georgetown, TX 78633
James
Job Details: 01/30/2020
DISHWASHER GE PDT750SSF2SS Arrived on site and tested operation. Ran diagnostics and found drain pump running but water just trickles out of drain line. Attempted to vacuum water through drain line and water would not run through. Removed drain line and found 3/8” rubber foot blocking drain line opening at the check valve. Removed obstruction from drain line and tested. Dishwasher is now draining properly and verified no water leaks after repair. Job complete
Near Austin, TX 78759
Tyler B.
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL KDTM354DSS3 "Arrived to inspect unit with burning smell. Ran diagnostics tested and seemed fine. Did a cycle and unit had barley filled with water, valve was screeching, water is rarely getting in to unit causing our p to run dry and overheat. Unit will need valve replaced and pump replaced due to no water conditions and 1 WPW10327249 (water intake valve)"
Near Austin, TX 78757
David Z
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to install previously diagnosed parts. Installed new scroll fan and retested. Unit is now working as designed with fan blowing properly. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 01/30/2020
COOKTOP WHIRLPOOL WCG51US6DS00 Arrived onsite for stove not igniting. Ran diagnostics and found no issues. Stove is igniting as intended. Adjusted burners to their maximum output. Called tech line 7727010628. And they had no additional recommendations. Color and shape of flame is correct. Complete
Near San Marcos, TX 78666
Robert
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived onsite to replace parts previously ordered. Changed ice door and tested functionality. Everything is working properly. Refrigerator temperature lowered to 37 from 43. Complete.
Near Elgin, TX 78621
Andy
Job Details: 01/30/2020
DRYER WHIRLPOOL WED4915EW1 Arrived on site for dryer not heating. Tested and inspected unit and found failed cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time
Near Austin, TX 78732
Paul
Job Details: 01/30/2020
ICE MACHINE KITCHENAID KUIC15PRXS0 Arrived onsite for an Ice machine with the service light on and not working. I turned the unit on and serviced the customers trash compactor and upper wall oven. The ice maker worked as designed the entire time and never failed. I advised the customer to leave the unit turned on if it fails again. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/30/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site and replaced control. Advised customer on repair, all checks good. Unit passes checks in diagnostics."
Near San Marcos, TX 78666
Robert
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for icemaker not working properly. Upon inspection we found that the icemaker was not resetting to home position and the water inlet tube was halfway clogged. Changed icemaker and removed blockage. Tested functionality. Everything working properly. Complete.
Near Buda, TX 78610
Richard
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the freezer Evaporator is frozen solid. Causing the ice maker issue. Advised customer to unplug refrigerator and let it defrost. . ; ordrng 1 W11032800 (motor-evap) and 1 WP12729128 (heater)"
Near Austin, TX 78745
Richard
Job Details: 01/30/2020
WASHER MAYTAG MVWC565FW2 Arrived onsite for the washer not working properly. Ran diagnostics and found error code for long fill no fill. Upon inspection found that the water had been turned off. Turn water on and water valve is working good. Also found that the wall outlet prongs are really loose causing the washer plug to fall out during the spin cycle. Advise customer to change the outlet. All functions worked good and no leaks detected. Complete
Near Kingsland, TX 78639
Jonathan S
Job Details: 01/30/2020
MICROWAVE KITCHENAID KOCE500EBS07 "Arrived on site for oven making intermittent noise. Customer had noise on video, and noises seemed to be the convection fan, as unit heated up due to thermal expansion the fan would cause a rattling sound. Replaced fan, ran a convection cycle to test fan, no sound heard, Watched fan and saw no sign of rattling with the fan. Tested all other operations all test good."
Near Marble Falls, TX 78654
Jonathan S
Job Details: 01/30/2020
DRYER WHIRLPOOL MED5630HW0 Arrived on to install previous diagnosed parts. Removed motor assembly and installed new. Powered unit and tested. Found same failure occurring. Tested voltage at terminal block and found 240 volts. Powered unit on and started cycle. Tested voltage at terminal block with unit drawing amperage and found from neutral to L1 was getting 200 volts and at L2 to neutral was getting 36 volts. Called tech support and spoke with Adrian. He stated customer will need to contact electrician. (SR# 7726998609).
Near Andice, TX 78628
Al
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived to inspect freezer drawer issues.The slide in shelf wasn’t inside the unit.I removed the door, and installed the rolling shelf.Customer satisfied.Job complete.All water lines were dry at the time of service."
Near Austin, TX 78731
David Z
Job Details: 01/30/2020
MICROWAVE KITCHENAID KBMS1454SSS0 "Arrived on site to diagnose microwave with loud noise coming from turntable. Diagnosed noise and found turntable motor making excessively loud noise and needs to be replaced.
Near Austin, TX 78746
Luis
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Arrived on site for cooling issue. Diagnosed defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Georgetown, TX 78626
James
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on site and tested operation. Found water turned off to unit. Turned on water and tested. Unit tests good. Job complete
Near Georgetown, TX 78628
James
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and installed new fresh food fan assembly. Found when opening freezer fan motor box that the rear bearing is laying in the box and would not snap into place. I will need to return with fan and install ui on return service; ordrng 1 W11109595 (motor-evap FC)
Near Manor, TX 78653
Andy
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB01 Arrived on site for refrigerator making loud noise. Tested and inspected unit and found rattling condenser coil. Made adjustments and tested unit. All operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Al
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS975SIDM00 "Arrived to inspect condensation in refrigerator.Noticed the unit refrigerator temperature was set at 33 degrees instead of recommended 37 degrees, which was creating frost and condensation to build up.I adjusted the temperature and informed the customer the temperature issues will take approximately 24 hours to adjust.All water lines were dry at the time of service.Customer satisfied.Job complete"
Near Austin, TX 78731
Paul
Job Details: 01/30/2020
WASHER MAYTAG MVWB835DW1 Arrived onsite for a washer that won’t advance after it fills in the rinse cycle in a bedding or deep water wash cycle. I tried getting the unit in a diagnostics cycle and it would not respond. I did a power reset and had the same results. I checked the suspension and found it good. I explained to the customer that I could not find any error codes because I can’t get in the diagnostics cycle and this means the main control needs to be replaced. I checked under the machine to make sure the rotor hadn’t been rubbing the floor and it hadn’t.
Near Austin, TX 78737
Richard
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite for the refrigerator has ice build up on freezer shelves. Upon inspection found no ice build up. Ran a test cycle on ice maker and no leaks. Freezer door is sealing good and dispenser door is closing properly. Found no issues at this time complete
Near Georgetown, TX 78628
James
Job Details: 01/30/2020
REFRIGERATOR JENN-AIR JS42NXFXDW10 Arrived on site and tested operation. Found deli damper not opening and closing. Inspected connector and found connector coming out of line full of foam and the damper cannot plug into it. Instructed customer of findings
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer complaint of unit not spinning out towels, found error codes F3e2 f8e1 F0e3 f2e1 in diagnostic mode, I cleared error codes and ran diagnostic checks, unit tested good and passed all tests. I ran calibration cycle, unit tested good. Instructed customer to make sure loads were not getting out of balance. Being he tub is so big on this model, customer needs to fill unit 50-75% full."
Near Austin, TX 78723
Scott
Job Details: 01/30/2020
DRYER WHIRLPOOL CED9160GW1 "Arrived on site for unit not starting and all of display is lit up . Changed main control . Unit sill not changing display . Ordering UI control , switch membrane . No lint build up at time of service . Please call to set return .; ordrng 1 W10133282 (harns-wire) and 1 W10135255 (switch) and 1 W10166307 (harns-wire) and 1 W11083806 (UI CONTROL)"
Near Austin, TX 78754
Wesley
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL DU935QWDB1 Arrived on site and found unit is 23 years old. Unit is obstructed and will not drain and used water pressure to clear drain hose. Simple repair performed.
Near Austin, TX 78745
Richard
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived onsite for the refrigerator Icemaker leaking. Installed new icemaker ordered by previous technician and adjusted fill tube and ice maker tested good no leaks. Did not need any other parts.
Near Austin, TX 78731
Paul
Job Details: 01/30/2020
OVEN KITCHENAID KEBS109BSS01 Arrived onsite for a oven that is completely dead. I found the thermal fuse open. I replaced the thermal fuse and tested the oven. The unit is working as designed. I did explain to the customer about shaping the door gasket to keep it in good condition and sealing properly. Call complete.
Near Round Mountain, TX 78663
Brandon
Job Details: 01/30/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site for customer complaint of unit not washing dishes properly, found faulty sump assembly, we had the wrong model and serial on file, ordering sump assembly.ordrng 1 W11162733 (SUMP ASSEMBLY )"
Near Temple, TX 76502
Al
Job Details: 01/30/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived to install previously ordered part.Removed and replaced the harness.Reassembled and unit tested as designed.Job complete
Near Buda, TX 78610
Kevin
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8000DW2 "Arrived on site and inspected washer and found it is bottoming out because there is a plastic drain pan underneath it. Drain pan has already been damaged beyond repair and will need to be replaced. Raised up washer to add more clearance using feet adjustment so it does not damage another drain pan.
Near Round Mountain, TX 78663
Brandon
Job Details: 01/30/2020
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site to replace tube ordered by previous tech, after replacing, unit tested good."
Near Austin, TX 78731
David Z
Job Details: 01/30/2020
RANGE WHIRLPOOL WOS31ES7JS Arrived on site to diagnose issue with control panel being unseated. Examined unit and found that one corner of the trim ring had become unclipped on install. I was able to reseat it without damaging the unit and did not need a new UI. Unit now looks and functions as designed. Call complete.
Near Georgetown, TX 78628
Al
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived to inspect washer leaking into unit when unit is off.Confirmed the complaint and removed and replaced the housing.Reassembled, calibrated and tested the unit and unit tested as designed.All water lines were dry at the time of service.Zip tied the drain hose.Job complete"
Near Georgetown, TX 78628
Al
Job Details: 01/30/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived to inspect washer leaking into unit when unit is off.Confirmed the complaint and removed and replaced the housing.Reassembled, calibrated and tested the unit and unit tested as designed.All water lines were dry at the time of service.Zip tied the drain hose.Job complete"
Near Belton, TX 76513
Jonathan M
Job Details: 01/30/2020
REFRIGERATOR THERMADOR KBUDT4850A02 "Arrived on site for refrigerator with no call. Inspected unit and work area. Customer had unplug the refrigerator for the past few days. Customer turned unit on and found no frost pattern on the evaporator coil‘s. Checked high and low pressures on the compressor and dryer due to prior service. Customer stated that the last technician had mentioned that they had a leak and he had put in something into the sealed system to seal off the leak. Pressures say at 45psi on the high side and 40 psi on the low side. Explained to the customer about what would need to be done (replacing the compressor, evaporator, dye dryer,and service taps
Near Austin, TX 78723
Scott
Job Details: 01/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site for IM flooding freezer section .found feeder tube not there . Replaced tube with truck stock . Ran harvest test . All checked normal . No water leaks detected at time of service . Job complete Did remove ice build up at freezer floor .
Near Kyle, TX 78640
Brandon
Job Details: 01/30/2020
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for customer complaint of unit not heating properly, found bake ignitor would need replacing
Near Round Rock, TX 78665
Cliff
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found fresh food evaporator not defrosting due to miscommunication between controls and thermistor. User interface, main control, and fresh food evaporator thermistor will all need to be replaced to complete repairs. Homeowner will follow unit 24 hours prior to service..; ordrng 1 W11172798 (CONTROL) and 1 W11340158 (UI)"
Near Austin, TX 78746
Kevin
Job Details: 01/30/2020
FREEZER FRIGIDAIRE FFFH20F2QWC "Arrived on site and found freezer has started cooling again since service call was created. It originally has stopped cooling but the interior lights were still on. This was likely due to a failing defrost controller that is intermittent. Recommend a new one to correct the issue.defrost control
Near Austin, TX 78726
Luis
Job Details: 01/30/2020
REFRIGERATOR KITCHENAID KSC24C8EYY01 "Arrived on site for no cool. Unit completely warm in both sections,removed fresh food cover,found small trace of dye on insulation in cabinet,touched cap tube and can hear crack in line. Called tech support
Near Austin, TX 78741
Richard
Job Details: 01/30/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer not turning on. During testing could not turn washer on. Console was not responding. Also found that the door latch was not allowing the door to stay shut. Ordering main control and console. Office to reschedule. This is a stacked unit but maintenance stated that they will have the washer accessible. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Near Austin, TX 78726
Lou
Job Details: 01/30/2020
RANGE WHIRLPOOL WFG525S0JZ0 "arrived on site to inspect range door handle. Upon further inspection, I found the door handle trim broken. When I went to replace the trim piece, I found that the part prescreened was the handle. When looking up the parts breakdown, the handle and trim are an assembly, assuming, as they have the same part number. I contacted the office SR and was advised to reorder the part and a CNOTE-INSPECT PART. I advised the customer of the issue and that the office would schedule return service when the part arrives. The door outer glass was left on the cooktop and both side trims and the handle screw were left inside the unit. ; ordrng 1 CNOTE (INSPECT PART FOR HANDLE/TRIM ) and 1 W11242950 (HANDLE/TRIM)"
Near Woodway, TX 76712
Jonathan M
Job Details: 01/30/2020
WASHER MAYTAG MVWB865GW0 "Arrived onsite for washer with plastic pieces broken into the unit. Inspected unit and work area. Customer showed me the spaced where there are 3 pieces missing from the basket inner ring (see photos). She said they were found in her washer after running through several loads after the prior repair and assumed it was from the last job. I called Techline and spoke to Scott SR# 7727016528. I advised her that in order to do this repair, we would need another agitator to replace the current. Ordering agitator and will be back on; ordrng 1 W11161960 (agitator)"
Near Killeen, TX 76549
Jonathan M
Job Details: 01/30/2020
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site for range with broken handle. Inspected unit and work area. Found glassdoor plastic piece hold onto the handle broken. See pictures. Ordering glass door and will return .; ordrng 1 W10677228 (glass-door)
Near Kyle, TX 78640
Brandon
Job Details: 01/29/2020
UNKNOWN ADMIRAL HUGGING
Near Round Rock, TX 78664
Andy
Job Details: 01/29/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave sparking and fire when using with metal rack. Tested and inspected unit and found failed supports and rack. Removed failed supports and replaced with new. Ordering new rack. Also instructed customer on use and care and practice for best performance and on rack use. And to keep close eye on unit to be safe. Rack ship to customer.; ordrng 1 W10803366 (rack DTC)
Near Georgetown, TX 78628
Paul
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator that is making a noise. I found the evaporator cover vibrating because the clips are not tight and the gaskets are not staying on correctly. The evaporator cover clips and evaporator cover gaskets need to be replaced. Call complete.
Near Round Rock, TX 78664
Andy
Job Details: 01/29/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for oven door coming apart. Inspected unit and found outer door coming apart. Ordering needed part. Office to schedule return trip for customer availability. ; ordrng 1 W11178521 (nameplate) and 1 W11219379 (glass-door)
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit having a dent and scratch marks. Saw that top had a dent and scratches. Replaced top to unit. No leaks at this time. Job complete
Near Georgetown, TX 78626
Paul
Job Details: 01/29/2020
DRYER WHIRLPOOL WED87HEDW1 Arrived onsite for a dryer with noisy operation. Ms stated it’s making a loud buzzing sound. I found the control making most of the rattling noise. I secured the control. I set the leveling feet on the unit and got the unit level. The unit is working as designed. Call complete.
Near Austin, TX 78730
David Z
Job Details: 01/29/2020
OVEN WHIRLPOOL WOD93EC0AS03
Near Pflugerville, TX 78660
Wesley
Job Details: 01/29/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and was advised of noise concerns like rattling. Will need 2nd man to uninstall due to low installation. Advised customer on procedure. Returning with blower. Office to reschedule at same time as cooktop gas leak repair. ; ordrng 1 BLOWER (MODEL UNCLEAR)
Near Seguin, TX 78155
Robert
Job Details: 01/29/2020
REFRIGERATOR AMANA ART104TFDB00 "Arrived on job for complaints of not cooling. Found temperature in both freezer and refrigerator at 70 degrees, Amp reading 0.25, took pictures of evaporator with no frost fan working, compressor running, sealed system technician required. Office to reschedule. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Austin, TX 78758
David Z
Job Details: 01/29/2020
WASHER WHIRLPOOL WFW560CHW0
Near Georgetown, TX 78628
Lou
Job Details: 01/29/2020
VENTHOOD KITCHENAID KHVU761RSS1 "arrived on site to inspect venthood lights. Upon further inspection, I turned the lights on and after approximately 2-3 mins, they turned off on their own while the switch was in the on position. After approximately 2 mins, they came back on. I contacted Techline and spoke to David and advised of my findings and he recommended replacing the switch, but didn’t have anything on file of this issue occurring. Provided File #7727004498. I advised the customer of the recommendations ; ordrng 1 CNOTE (LSO) and 1 W10252121 (switch)"
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite to replace dryer top. Could not use part. Wrong part packaged. Ordered new part. Office to reschedule. ; ordrng 1 wpw10208383 (top)
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit making noises. Tested unit. Found that rattling shaking noise was coming from vent hose, due to vent hose not being secured. Unit is working as designed. No issues at this time. Job complete"
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for damage to top and control panel. replaced top and control panel to unit. Tested unit. Unit test good. Job complete
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for handles to unit being scratched. Saw scratches to handles. Replaced handles. Tested unit. Unit test good. Job complete
Near Austin, TX 78701
Jacob
Job Details: 01/29/2020
RANGE WHIRLPOOL WEG515S0FS2 Arrived onsite for customer saying control panel was miss aligned. Saw the miss aligned panel. When ahead and re-aligned. Tested unit. Unit test good. Job complete
Near Austin, TX 78746
Kevin
Job Details: 01/29/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site and found microwave is not heating. replaced Magnetron , capacitor and diode and heating function has returned. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 01/29/2020
WASHER MAYTAG MVWB835DC5 "Arrived on site and set washer into a diagnostic cycle and found error code for unbalanced load, ran spin tests 10,11,12 and agitation tests 13, 14 and no excessive noise. Ran test 51 and no excessive noise, could not duplicate customer experience, discussed correct loading procedure, no leaks detected at time of service, job complete."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/29/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived to inspect washer with no chime, replaced console and still did not chime, installed speaker and tested good"
Near Round Rock, TX 78664
Andy
Job Details: 01/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for convection fan not coming on. Tested and inspected unit and found fan cover pushing against fan not allowing it to move. Attempted to make adjustments to fan cover with little improvement. Will need to replace fan cover. Ordering needed part. Office to schedule return trip as cover is expart. No gas leaks present at time of service.; ordrng 1 WPW10134124 (cover-fan)
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/29/2020
DRYER MAYTAG MED5630HW1 "Arrived on site to replace parts ordered by previous tech, found part ordered was not the correct part. Ordering White console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11384511 (CONSOLE)"
Near Smithville, TX 78957
Cliff
Job Details: 01/29/2020
WASHER WHIRLPOOL LSR8300EQ1 Arrived on site to diagnose a washing machine that is not cycling. Found lid switch failed in unit.
Near Austin, TX 78703
Leonardo
Job Details: 01/29/2020
DISHWASHER IKEA IUD9500WX3 Arrived on site to test unit for unit not having power. Test unit and found no power to unit. Found light switch turned off to unit. Turned switch on and unit getting power job complete.
Near Georgetown, TX 78633
Paul
Job Details: 01/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for a range with the convection fan not working. Mr stated the fan has never worked. I found no voltage out of the control to the convection fan. The control needs to be replaced. Ordering W11258611 CNTRL-ELEC.; ordrng 1 W11258611 (CNTRL-ELEC)
Near Austin, TX 78734
Luis
Job Details: 01/29/2020
REFRIGERATOR MAYTAG MSD2756GEB Arrived on site for tripping breaker issue. Checked unit ohmed compressor windings,found compressor windings reading high,installed recall kit for starter,powered unit on compressor making odd noise diagnosed possible compressor failure causing breaker to trip. Compressor running and cooling after installing kit.AUTHO R22553; used 1 W10247581 (OVERLOAD KIT) from stock"
Near Georgetown, TX 78633
Paul
Job Details: 01/29/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher that’s not drying. I found the rinse aid dispenser empty. I checked stored error codes and found none. I ran auto diagnostics and the unit completed the cycle and worked as designed. I explained to the customer that it takes about 90 cycles with rinse aid to cure the tub and racks. I went over use and care with the customer. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/29/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "arrived on site to install previously diagnosed and ordered parts. Due to the diffuser/air baffle being noisy, I removed and replaced the baffle and tested. Unit is operating as designed and quiet. No water leaks observed during service, job completed."