Near Troy, TX 76579
Jonathan M
Job Details:
07/13/2020
WASHER WHIRLPOOL MVWB835DW0
"Arrived on site for washer that is not completing a wash cycle. Inspect unit and work area. Customer showed me the unit spinning the agitator but not the basket and no water coming into the unit. Placed in in-service diagnostics and found an F7 E5 (shifter failure) error code. Tested unit in an auto cycle and found unit making a grinding sound during agitation and the basket moving partially with the agitator. Stop the cycle and spun the basket by hand. Found what sounded like an airplane sun indicating the bearings in the drive motor had gone bad. I asked the customer how long is it been like that and he’s had mentioned it had been like that for quite a long time. Advised customer he would need to replace his drive motor and shifter
Near Killeen, TX 76549
Al
Job Details:
07/13/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04
Arrived to inspect side by side refrigerator freezing food on the top shelf of the refrigerator compartment.Checked diffuser and diffuser was fully operational.Adjusted temperature in refrigerator section to the required.Found Lowe’s installers left the shipping skates on the bottom of the refrigerator.Customer will contact Lowe’s for further service
Near Leander, TX 78641
Lou
Job Details:
07/13/2020
OVEN JENN-AIR JJW2830IL00
"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass trim being damaged, I removed and replaced the upper oven door outer door glass and tested. Unit is operating as designed. Job completed."
Near Lakeway, TX 78734
Brandon
Job Details:
07/13/2020
COOKTOP JENN-AIR CVGX2423B
"Arrived on site for customer complaint of top left burner sparking on low, front right burner not very high, and other burners uneven. Found all burner heads needed cleaning and tightening, and orifices needed cleaning out due to debris inside of orifices. Once I cleaned out orifices and burner heads, unit tested good.
Near Austin, TX 78750
David Z
Job Details:
07/13/2020
VENTHOOD KITCHENAID KVIB606DSS1
Arrived on site to install blower assembly to resolve broken wheel in blower.Replaced blower and retested. All is working as designed. Call complete.
Near , TX 78612
Eman J.
Job Details:
07/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78732
Wesley
Job Details:
07/13/2020
REFRIGERATOR KITCHENAID KDPM604KBS0
Arrived onsite and reisnatalled upper rack spinner no parts. Unit is now operating as designed. Advised customer on repair
Near Austin, TX 78738
Robert
Job Details:
07/13/2020
REFRIGERATOR KITCHENAID KRSC703HPS00
Drop off part to customer
Near Cedar Park, TX 78613
David S
Job Details:
07/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00
Arrived on site to install previous diagnosed parts. I removed the failed ice maker and replaced new. I reassembled the unit and turning the cooling back on. As soon as cooling I was turned in the ice maker harvested and filled with water. No water leaks detected. Job complete.
Near Austin, TX 78730
Wesley
Job Details:
07/13/2020
ICE MACHINE KITCHENAID KUIX335HPS00
"Arrived onsite and replaced control and UI together. Replaced wiring harness. Unit is now operating as designed. Advised customer on repair, all checks good."
Near Austin, TX 78746
Luis
Job Details:
07/13/2020
REFRIGERATOR KITCHENAID KRSC500ESS00
"Arrived on site for cooling complaint. Found fresh food evaporator incased in ice diagnosed unit will need a defrost thermistor,wall thermistor and fan assembly. ; ordrng 1 W10316760 (THERMISTOR ) and 1 W11098695 (FAN SCROLL)"
Near Austin, TX 78728
Wesley
Job Details:
07/13/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived onsite and found unit operating as designed. Tested temp and found all operating within range. Calibrated to customer preference. Following behind an inspection flag.
Near Buda, TX 78610
Robert
Job Details:
07/13/2020
REFRIGERATOR WHIRLPOOL GX5FHDXVY09
Arrived on job for complaints of leaking. Found drain blockage. In block drain and test.
Near Leander, TX 78641
Lou
Job Details:
07/13/2020
COOKTOP KITCHENAID WCG97US6DS00
"Arrived on site to inspect cooktop flames. Upon further inspection, customer advised that their inspector advised them that the cooktop flames weren’t at proper heights on high/medium/low. I tested the burners and all but the middle burner needed to be adjusted. I adjusted the flames and retested and demonstrated to the customer. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Lou
Job Details:
07/13/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived on site to inspect dryer door gasket and door hard to close. Upon further inspection, I found the door gasket badly torn in the lower left corner and the door was hard to close, but it was sealing good. I attempted to remove the gasket, but due to it being difficult to remove and leaving old glue residue on the door, I am ordering the inner door and a strike and will return with prescreened parts. Office to schedule return service due to OOS parts. No lint observed during service.; ordrng 1 W11429589 (STRIKE) and 1 WPW10463967 (door)"
Near Austin, TX 78729
Scott
Job Details:
07/13/2020
WASHER MAYTAG MFW9700SQ1
"Arrived on site for low water error code ran diagnostics , found poor water flow and unit kick itself out of diagnostics . Will need water valve . No water leaks detected . Call to set return
Near Austin, TX 78750
David Z
Job Details:
07/13/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
"Arrived on site to diagnose one refrigerator not dispensing water. Customer also informed me they had tried troubleshooting with disconnecting the deli control, and that when this originally happened lights were out in unit too. Performed diagnostics. Tried dispenser with and without deli control plugged in. Got no voltage at valve. Checked control and found no voltage going when dispenser is on. Replaced Hv control and retested. Unit is nice dispensing water and working as designed. Advised they also need a new deli control board since theirs has no lights and isn’t responding. All is now working as designed. Call complete."
Near Kempner, TX 76539
Al
Job Details:
07/13/2020
REFRIGERATOR GE GFE28GMKLES
Arrived to inspect French door refrigerator with door switch lighting issues.Confirmed the complaint and found the WR23X29170 door switches will be needed to complete the repairNeeds more work.; ordrng 1 CNOTE (D2C IF POSSIBLE ) and 2 WR23X29170 (FRESH FOOD DOOR LIGHT SWITCHES PAIR)s
Near Austin, TX 78717
David Z
Job Details:
07/13/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site to diagnose wall oven that had an unresponsive console. On arrival I saw that the center touch screen works, but the outer buttons do not. Per previous conversation with whirlpool tech line, they wanted us to power cycle and connect to WiFi. I was able to power cycle unit from breaker box. Assisted customer in setting up the unit with WiFi to update. Tested unit and everything is working now. Tech line preference was to test this first since the issue is usually software based and not hardware, before replacing console. All is working as designed and connected to WiFi. Call complete."
Near Leander, TX 78641
Lou
Job Details:
07/13/2020
DISHWASHER KITCHENAID KDTE254ESS2
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found that the previous tech installed and drain pump and control. I placed the unit in diagnostics showing error code F8E4. Cleared the code and continued with testing. The unit operated as designed but failed to drain. I tested voltage from the control and got none. Removed and replaced the control and retested and still does not drain. Tested the drain pump and it failed. Removed and replaced the drain pump and retested and it continues to not drain. I tested continuity in the harness and found the P5-4 connection open. I traced the wiring and found the harness inside the door. I spliced the wiring and reconnected and tested and the unit is operating properly. While testing, the drain hose where it connects from check valve hose to 6ft hose blew out and leaked water. Customer advised that a plumber had rerouted the drain hose and must’ve not reconnected correctly. I reco
Near Pflugerville, TX 78660
David S
Job Details:
07/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00
"Arrived on site for ice maker frosting over. I inspected the unit and work area. I gained access to the ice maker and found it frosted over. I put the ic maker through a harvest cycled, and found it operating as designed. I inspected the gasket and door, I found the inner door panel is separating cause it the gasket to no seal properly allowing the freezer to pull in warm area. The customer is moving out of stated before we can receive a new door to repair the unit. They will need a black stainless door LW11038917, and black freezer gasket WPW10249913 to complete the repair. I spoke with the customer about contacting whirlpool to initiate the repair for the new address they are moving to. Job complete. No water leaks detected."
Near Austin, TX 78745
Leonardo
Job Details:
07/13/2020
DISHWASHER FRIGIDAIRE FFCD2413UW3A
"Arrived on site to test unit not working. Tested unit and found bad control board, unit was stuck in drain mode and would not signal to start wash cycle. Replaced control board, tested unit and unit functions correctly. no leaks present at this time. Job complete."
Near Driftwood, TX 78619
Robert
Job Details:
07/13/2020
COOKTOP KITCHENAID KGCU463VSS01
"Arrived to replace burner head. Tested unit, unit operated normal."
Near Austin, TX 78705
Leonardo
Job Details:
07/13/2020
DISHWASHER WHIRLPOOL WDF550SAHS0
Arrived on site to replace damaged panel. Opened parts box and panel was damaged on the right side. Need to reorder panel W11230548. Office to reschedule.; ordrng 1 W11230548 (PANEL)
Near Austin, TX 78702
Luis
Job Details:
07/13/2020
REFRIGERATOR KITCHENAID KRFC300EBS00
"Arrived o site for cooling complaint. Found freezer door not fully closing due to tracks,adjusted tracks as gear shaft tested door operation good,checked door seal good."
Near Lampasas, TX 76550
Al
Job Details:
07/13/2020
REFRIGERATOR GE GSS25LSLLCSS
Arrived to inspect side by side refrigerator not dispensing water or making ice.Confirmed the complaint and found the valve was defective.Removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Job complete.
Near Austin, TX 78705
Luis
Job Details:
07/13/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01
Arrived on site for damaged door installed new door
Near Round Rock, TX 78665
David S
Job Details:
07/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Arrived on site to install previous diagnosed parts. I removed the evap harness with the broken clips and installed new. I secured the thermistor to the evap with foil tape and a zip tie. Job complete now water leaks detected.
Near Lockhart, TX 78644
Richard
Job Details:
07/13/2020
RANGE GE C2S900P4M1W2
Arrived onsite for the oven shutting off during preheating. Replaced fan that was ordered and it tested fine . Complete
Near Austin, TX 78748
Jacob
Job Details:
07/13/2020
DRYER MAYTAG MEDB855DC4
Arrived onsite for unit making noise when drying. Saw that rear seal on drum had ripped apart. Replaced rear seal on drum. Also found that a wheel was broken. Replaced wheel. Tested unit. Unit test good. No issues at this time. Job complete
Near Bastrop, TX 78602
Eman J.
Job Details:
07/13/2020
WASHER MAYTAG MVWB835DC3
"Arrived onsite for not draining. Tested system. Found control faulty. Replaced control. Tested system. Now getting F7E5 error code. Ordering gearcase W10811956, stator W10915700, lower harness W11409746; ordrng 1 W10811956 (GEAR CASE) and 1 W10915700 (stator) and 1 W11409746 (LOWER HARNESS)"
Near Liberty Hill, TX 78642
Lou
Job Details:
07/13/2020
RANGE JENN-AIR JGCP436HL00
"Arrived on site to install previously diagnosed and ordered part(s). Due to the back middle burner failure, I removed and replaced the burner head and tested the ignitor only. The ignitor is arcing correctly, but could not completely test the unit due to the gas being turned off to the home. No gas leaks detected during service, job completed."
Near Lakeway, TX 78738
Brandon
Job Details:
07/13/2020
RANGE WHIRLPOOL KGCU467VSS02
"Arrived on site for customer complaint of some of the burners not simmering, found valves need adjusting, found two techs needed to lift out and builder needs to remove caulking around unit to make accessible. ; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Lakeway, TX 78734
Brandon
Job Details:
07/13/2020
REFRIGERATOR KITCHENAID KBSD606ESS01
"Arrived on site for customer complaint of unit not powering on, found power switch had failed, ordering power switch and bringing back control. ; ordrng 1 WP2266802 (switch)"
Near Florence, TX 76527
Jonathan S
Job Details:
07/13/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Measured temperature in FC at 0° and RC at 51°. Performed diagnostics mode and tested damper control, RC thermistor and defrost circuit. Found S for short in defrost circuit. Inspected evaporator and found ice buildup on complete evap. Removed control and checked defrost circuit at J1 pin 1 & 3, found opened. On return after installing defrost sensor will need to place sensor in ice water and test control voltage to defrost circuit. ; ordrng 1 SEENOTE (REQ 1ST AM) and 1 WPW10290745 (DEFROST HARNESS )"
Near Buda, TX 78610
Kevin
Job Details:
07/13/2020
WASHER MAYTAG MVWB765FC3
"F7E9, locked rotor, F0E2 oversuds, F9E2 water ring detected, F0E4 spin limited by water temperature, F2E1 UI stuck button. Inspected gearcase and found it is beginning to leak oil. Attempted to remove agitator with impact and found it is seized. Agitator will need to be broken off to correct issue, Will need to bring back agitator, hub, stator, and basket to correct problem. ; ordrng 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11161960 (AGITATOR ) and 1 W11195971 (STATOR)"
Near Georgetown, TX 78626
Tyler
Job Details:
07/13/2020
RANGE WHIRLPOOL WGE745C0FS01
Arrived on site for range they had a lower oven not heating properly upon arrival I put the oven at the diagnostics and cannot find any error codes or any shorts or hardware that was stuck open. I’ll check continuity to both baking elements for both ovens as well as both broil element and both convection baking element and found all of them had continuity and working great I checked power coming from the main control to all elements and the control board is giving the full 240 V I retested the lower oven and everything is working as designed. No other issues found with Oven call complete.
Near Georgetown, TX 78633
Jonathan S
Job Details:
07/13/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02
"Arrived on site for refrigerator ice maker having slow production. Measured temperature in ice maker container at 14°. Checked ice maker error codes and found E5, was same error n recent service. Tested Ice box thermistor passed . Advanced ice maker cycle and it dropped ice. Ran fill cycle and it filled . Checked ice maker fan and ice level sensor, all passed. Called Whirlpool tech support and spoke with Justin. Went over previous work and checked water pressure through dispenser. He stated that unit can take 3 to 4 days to fill ice bin without opening doors. Found no issues at time of service. Turned max ice back on for customer. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
David S
Job Details:
07/13/2020
WINE COOLER KITCHENAID KUBR204ESB00
"Arrived on site for wine cooler making a noise. I inspected the unit and work area. I removed the evap cover and inspected the fans, cover and evap. According to the parts breakdown there should be a third piece to the evap cover, that seems to be missing causing an air leak. I am ordering the evap cover, 2 fans, and the base W10802014.; ordrng 1 W10802010 (cover-evap) and 1 W10802014 (base-cabnt)"
Near Lorena, TX 76655
Jonathan M
Job Details:
07/13/2020
OVEN KITCHENAID KOSE500ESS02
"Arrived on site for oven that would not turn on or display. Inspected unit and work area. Remove consul and tested voltage going to the control panel. Found 14 V DC going to the control panel. Tested voltage going to the control and proper voltage.. Replaced control panel and tested unit. Unit is working as designed.
Near Manor, TX 78653
Eman J.
Job Details:
07/13/2020
WASHER GE GTW485ASJ0WS
Near Waco, TX 76710
Jonathan M
Job Details:
07/13/2020
WASHER WHIRLPOOL WTW8500DC0
"Arrived on site for washer with an F5 E3 error code. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E3 ( lid lock will not unlock), F7 E0 (loss of power), F5 E2 (lid lock will not lock or lid lock failure), F2 E1 )0(UI stuck hey), and F6 E2 (UI cannot hear ACU) error codes. Quoted customer for lid lock assembly due to issues with the unit thinking it could not unlock. Customer agreed to repair. Replaced lid lock assembly and tested unit. Unit would lock the lid when in normal use but would not unlock in service diagnostics. Replaced control and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78748
Luis
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on site for ice build up in freezer. Found gaps between liner and cabinet,added adhesive to gaps,checked freezer door seal good."
Near Elgin, TX 78621
Andy
Job Details:
07/09/2020
WASHER WHIRLPOOL WTW4955HW1
Arrived on site for washer knob issues. Tested and inspected unit and found cracked knob. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78752
Scott
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01
Arrived on site for freezer not sealing properly properly. Found some condensation on bottom of gasket . Ordering fez gasket and rtv. No water leaks detected at time of service . Call to set return . ; ordrng 1 RTVWHITE and 1 W11030682 (gasket-dor)
Near Austin, TX 78738
Robert
Job Details:
07/09/2020
REFRIGERATOR KITCHENAID KBFC42FTS02
Arrived to install mullion and slide. Installed mullion but had to order proper slide.; ordrng 1 2309230 (clip) and 1 2309231 (clip)
Near Austin, TX 78739
Leonardo
Job Details:
07/09/2020
OVEN GE JT952SK4SS
Arrived on site to test unit for lower oven unit broiler broken. Will order new broiler WB44T10043 .; ordrng 1 WB44T10043 (BROILER ELEMENT )
Near Lago Vista, TX 78645
Paul
Job Details:
07/09/2020
MICROWAVE WHIRLPOOL MH1150XMB0
Arrived onsite for a microwave making a popping noise when started and there is a crack in the door. I found the outer door trim cracked. I tested the door for RF leakage and found the door sealing correctly. I explained to the customer that the door is cosmetic and it would not be covered under AHS. I could see thru the grill that something on the HV side if the unit is shorting out when the unit is first started. I suspect a cracked diode but I can’t get the unit down. The unit is hanging up on the left side and the wall bracket is floating on the left side. Will need a second man to remove the unit from the wall. Ordering 2nd man and office to RS. I also explained to Ms that a waiver would need to be signed before we would remove the unit from the wall because of how the bracket is floating behind a tile backsplash. Ms agreed to sign it when we return.; saved tckt
Near Lago Vista, TX 78645
Paul
Job Details:
07/09/2020
REFRIGERATOR LG LMXS30746S/01
"Arrived onsite for a refrigerator to possibly replace sealed system components. After talking with the customer I found out the original service call was placed because they were having ice/dispenser issues. Ms stated the company that came out changed the main control and that’s when the unit stopped cooling correctly. Ordering parts autho & EBR84433501 PCB ASSEMBLY,MAIN. .; ordrng 1 EBR84433501 (PCB ASSEMBLY, MAIN)"
Near Austin, TX 78753
Luis
Job Details:
07/09/2020
REFRIGERATOR MAYTAG MRT118FFFH04
"Arrived on site for no cool. Diagnosed refrigerant leak in system,removed evaporator installed a new evaporator found broken cap tube inside of liner
Near Austin, TX 78737
Leonardo
Job Details:
07/09/2020
OVEN KITCHENAID KODE500ESS04
"Arrived on site to test unit for rattling noise. Will need to replace convection fans, cooling fans, and baffle convection. Office to reschedule. 2 hr job.; ordrng 1 2HRJOB (2 HR JOB) and 2 W11234761 (BAFFL CONV)s"
Near Austin, TX 78752
Scott
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
"Arrived on site ,replaced fresh food door . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78729
Scott
Job Details:
07/09/2020
OVEN WHIRLPOOL WFE510S0HS1
Arrived on site for range being dead . Found harness at terminal block had burned .ordering harness . Call to set return .; ordrng 1 W11171889 (harns-wire)
Near Austin, TX 78752
Eman J.
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WMH31017HS4
Arrived onsite for refrigerator and freezer door damage. Tested system. Found freezer and refrigerator door damaged. Replaced freezer and refrigerator doors. Tested system. Everything works as designed. Job complete.
Near Buda, TX 78610
Luis
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00
"Arrived n site for no cool. Pierced low side pressure reading -20 diagnosed leak in the sealed system. Replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good,checked both compartments for traces of dye no dye found."
Near Georgetown, TX 78626
Tyler
Job Details:
07/09/2020
RANGE WHIRLPOOL WFG320M0BB2
Arrived on site for oven door that was not shutting properly and causing too much heat to escape. Upon further inspection I found that the door hinges are both bad as well as the door sealer on the oven ; ordrng 2 W10857234 (hinge-door)s
Near Austin, TX 78725
Eman J.
Job Details:
07/09/2020
MICROWAVE AMANA AMV2307PFB3
Arrived onsite for microwave with error codes. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. Job complete.
Near Round Rock, TX 78681
David S
Job Details:
07/09/2020
REFRIGERATOR GE PYE22PSHJSS
"Arrived on site for fresh food fan making a noise and food freezing in th fresh food section. I inspected the unit and work area. I spoke with the customer about previous repairs for this unit. He stated the previous company had or easy replaced the air duct, evap fan, and control multiple times. Customer also stated that the last time they were out they cut the drain tub drain o prevent any restrictions. I gained access to the drain tube and found the previous company had cut the drain tube check valve complete.y out of the drain tube, allow warm air to be pulled into the fresh food evaporator causing the ice and condensation build up around the evap fan. I am ordering a new drain tube check valve assembly WR02X28554 to complete the repair. ordrng 1 WR02X28554 (drain tube and valve)"
Near Austin, TX 78702
Jacob
Job Details:
07/09/2020
DISHWASHER WHIRLPOOL WDF510PAYB6
Arrived onsite for unit not heating. Customer replaced with a heating element. How ever heating element was not the correct one. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete.
Near Leander, TX 78641
Jonathan S
Job Details:
07/09/2020
REFRIGERATOR KITCHENAID WRV986FDEM01
"Arrived on site for refrigerator having frost buildup in freezer. Inspected unit and work area. Found bottom of door gasket not sealing (see SD-Pic). Found when using child prof door lock it was pushing bottom of door out (see SD-QuickPic). Removed door and heated gasket to reshape. Removed ice from FC and installed door. Found gasket rubbing toe plate. Raised door to correct. Recommend to install child lock on center instead of top. All tested good, no water leaks leaks detected during service."
Near Lago Vista, TX 78645
Paul
Job Details:
07/09/2020
DISHWASHER WHIRLPOOL DU915PWKB0
Arrived onsite for a dishwasher that works intermittently. I questioned ms about the complaint that was dispatched for the dishwasher and she stated that the unit had not filled during a cycle and when she opened the door it was very hot and the detergent pod was not dissolved. Ms also stated the detergent door will not open. I tested the unit and found everything working as designed except the detergent door. I found three pieces of a wine glass down at the filter of the pump. I explained to JS that I suspect a piece of the glass had gotten under the float when the problem first happened. I found the detergent door spring had come loose. I reinstalled the spring and tested the machine. The door worked properly.
Near Taylor, TX 76574
Andy
Job Details:
07/09/2020
DISHWASHER GE GDF620HSJ2SS
Near Belton, TX 76513
Jonathan M
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01
Arrived on site for refrigerator that still not making ice. Inspected unit and work area. Placed unit in service diagnostics and tested the thermistors and ice level sensor. All checked good. Removed icemaker cover and tested voltage going to the icemaker. Found no voltage. Checked icemaker connector in the door and found the icemaker harness pulled out from the connector pins. Reconnected pans and tested it. Unit still had 5-20 V. Removed toe plate and removed ice maker door harness. Tested voltage going to the icemaker from underneath and found 122.6 V going to the icemaker. Connected door harness on two female harness from the control and tested voltage again up on the top connector where the icemaker harness attaches. Tested voltage with the door switch is closed and the ice bin inside the ice door. Found on 32.9 V at the connectors with the door switches engaged. Unit will need new left-hand door including the harness for full repair. Ordering d
Near Austin, TX 78724
Eman J.
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived onsite for refrigerator frosting. Tested system. Found ball of ice behind ice maker. Ordering sealer gum 212643, gasket WPW10280988, gasket WPW10320706, and adapter WPW10635022; ordrng 1 212643 (sealer-gum) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10635022 (adapter)"
Near Killeen, TX 76542
Jonathan M
Job Details:
07/09/2020
DRYER WHIRLPOOL WED7500GC0
"Arrived on site for dryer that is not turning on. Unit and work area. Found unit turning on but would not start a cycle. Tested voltage at the wall and found 120 V going between L1 and neutral and L2 and neutral. However, when going from L1 to L2, only found 200 V. Placed unit in service diagnostics and found an F4 E4 (L2 voltage problem) and F2 E1 (UI stuck key) error codes. I called Techline and spoke to Dustin SR# 7728275905. He had me test several components including the door switch, motor, and thermal fuse. Found thermal fuse bad. Found excessive lint buildup in the blower wheel housing causing this issue. Dustin advised that with the voltage, the unit would not heat the way it should and still could throw an L2 code. He advised to get the unit on a regular 240 V outlet and unit should work as designed. Replaced thermal fuse and tested unit. Unit started and heated. Unit is working as designed. Call complete."
Near Lakeway, TX 78738
Robert
Job Details:
07/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived for leak unable to duplicate leak.
Near Leander, TX 78641
Jonathan S
Job Details:
07/09/2020
DRYER WHIRLPOOL WED4850HW0
Arrived on site for dryer timer not advancing. Performed diagnostics and tested incoming voltage. Found within range. Tested timer and found failed timer. Removed timer and installed new. Tested unit. All tested good.
Near Taylor, TX 76574
Andy
Job Details:
07/09/2020
DRYER WHIRLPOOL NED4655EW1
Arrived on site for dryer not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Noah D
Job Details:
07/09/2020
RANGE WHIRLPOOL WFE550S0HZ1
"Arrived on site to inspect oven for not heating correctly, replaced control after testing element continuity,no problems found after replacing control. Complete"
Near Killeen, TX 76549
Al
Job Details:
07/09/2020
DRYER MAYTAG MED9700SB0
"Arrived to inspect dryer making a loud screeching noise.Confirmed the complaint and found the idler pulley is defective, causing the noises.Found massive lint buildup inside the unit contributing to the issues.Also found approximately $5.00 in coins inside the unit.Ordering authorization and pulley and repair kit; ordrng 1 279640 (PULLEY IDR ) and 1 CNOTE (RESEARCH FOR DRYER REPAIR KIT )"
Near Blanco, TX 78606
Brandon
Job Details:
07/09/2020
COOKTOP JENN-AIR JED3430WB00
"Arrived on site to replace broken cooktop, after replacing, I showed customer everything was working as designed, unit tested good."
Near Lago Vista, TX 78645
Paul
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01
Near Lago Vista, TX 78645
Paul
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01
"Arrived onsite for a refrigerator leaking water and ice forming around the bottom of the ice bucket. I found the ice maker mild completely full of ice. I found the bucket frozen in a sheet of ice. I defrosted the ice and removed the bucket. I ran service test 56 and got a E2 motor lost position error. I ran service test 57 and found the motor stopping prematurely. Ran service test 45 after getting the ice out of the mold and the unit filled correctly, timed out at 7 seconds, and didn’t leak from the ice door. I replaced the ice maker and ran test 57 and 45 again. The ice maker is working as designed. Call complete."
Near Georgetown, TX 78633
Lou
Job Details:
07/09/2020
MICROWAVE WHIRLPOOL WOC54EC0AS
"Arrived on site to install previously diagnosed and ordered part(s). Due to the inverter board failure, I removed and replaced the inverter board and tested. Unit is operating as designed. Placed unit back in its space and retested and unit continues to operate as designed. Job completed."
Near Austin, TX 78704
Leonardo
Job Details:
07/09/2020
DISHWASHER KITCHENAID KDTE234GPS0
Arrived on site to replace panel. Replaced front panel test unit and unit test good job complete.
Near Canyon Lake, TX 78133
Richard
Job Details:
07/09/2020
RANGE KITCHENAID KESH307HBS4
Arrived onsite for the oven range shutting down during baking. During testing found that the main control and blower fan will need to be replaced. Complete
Near Leander, TX 78641
Lou
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03
"Arrived on site to inspect refrigerator ice bin with frozen ice on the outside and ice clumped in the bin. Upon further inspection, I t built up on the outside of the bin in between the ice door and bin. Also found a small amount of frost built up underneath the bin. Once I removed the bin, I found a small amount of ice on the ice chute plate. I removed the ice chute plate and found the chute gasket badly torn. Using a permagum, I placed a head of permagum around the plate chute and put the plate back into place. The plate made a tight seal in the chute. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Hays, TX 78610
Jacob
Job Details:
07/09/2020
RANGE WHIRLPOOL WFG550S0HZ1
Arrived onsite for unit not heating. Checked unit. Found customer had a black mat covering the the very bottom surface of the oven. Causing unit not heat correctly. Took out black mat. Tested unit to 350 degrees. Called Techline to report findings. Got SR#7728282212. No issues at this time. Job complete
Near Round Rock, TX 78681
David S
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on site to install previous diagnosed parts. I gained access to the freezer light module and I replaced new. I reassembled the unit and tested the lights. All lights are working. No water leaks detected. Job complete.
Near Lakeway, TX 78734
David Z
Job Details:
07/09/2020
REFRIGERATOR KITCHENAID KSSS42QTX00
"Arrived on site to diagnose refrigerator with RC above temp. Temped RC at 43, FC and -9. Found items obstructing the air baffle vent causing air to stay in the upper area of RC. Advised customer that with that vent blocked air can’t circulate and freezer is overworking. Instructed to move items forward on shelves and see if airflow improves, if it does not we will likely need thermistors due to readings being off. Ordering thermistors to resolve issue if it doesn’t cool off on its own. ; ordrng 1 WP2188820 (temp sensor) and 1 WP2306010 (thermistor) and 1 WPW10169528 (diffuser)"
Near Austin, TX 78731
Wesley
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WDF520PADM7
Arrived onsite and found bad heater.unit is now operating as designed.
Near San Marcos, TX 78666
Richard
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onsite for the refrigerator ice maker not making ice. During testing found that the shut off arm was stuck in the off position. Adjusted shut off arm and ice maker tested fine and filled with water. Complete
Near Lago Vista, TX 78645
Paul
Job Details:
07/09/2020
WASHER MAYTAG MHW6630HW0
Arrived onsite for a washer to replace previous diagnosed parts. I found the new dispenser broken in the box. I showed the customer and explained the dispenser will need to be reordered. Ordering W11316600 dispenser and sending routing a message to RS. 0 in stock part.; ordrng 1 W11316600 (drawer)
Near Austin, TX 78735
Luis
Job Details:
07/09/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02
Arrived on site for no lights in freezer and and upper portion of fresh food. Diagnosed a defective led module replaced freezer and upper leds powered unit on all leds working as designed.
Near Harker Heights, TX 76548
Jonathan M
Job Details:
07/09/2020
RANGE UNKNOWN RGV2366LN
Arrived onsite for a range that I making “popping noises”. Inspected unit and work area. Customer showed his proof of purchase showing it was in warranty. Turned unit on and ran unit through a bake cycle at 375 degrees. Ran unit for 35 minutes and found only popping noises to be thermal expansion from the liner and the racks. Unit appears to be working as designed and no abnormal sounds have been found while testing. No need to collect due to in warranty status. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details:
07/09/2020
COOKTOP WHIRLPOOL W5CE3024XB00
"Arrived on site to inspect range for not simmering, only high heat, upon inspection found that the right front switch was shorting and causing simmer issues, replaced switch and retested. All problems solved, complete"
Near San Marcos, TX 78666
Richard
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00
Arrived onsite for the refrigerator UI not working properly. Installed new UI and it tested good. Ice maker is making good ice and all functions tested good complete
Near Austin, TX 78744
Jacob
Job Details:
07/09/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Arrived onsite for unit dripping. Looked at unit. Found that red water hose running to the valve is leaking water from the hose it self and not the valve or fitting. Turned off water valve for the customer.
Near Austin, TX 78735
Kevin
Job Details:
07/09/2020
WASHER MAYTAG MVWB835DW4
"Arrived on site and found customer says UI has been unresponsive to power on and start a load, began and canceled a wash 3 times, couldn’t duplicate problem. Requested customer began load and she did not hold start button only tapped it. Requested that she leave finger on start button until it started and it did. Ran test 51 and it completed properly, ran calibration 52 and it completed properly. Replaced lid latch as cycle will not start if it is failing/failed. Request to the customer continue to monitor washer, no water leaks from connections at time of service, job complete"
Near Austin, TX 78731
Wesley
Job Details:
07/09/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived onsite and tested unit for fill issue. No errors. Calibrated to reset tolerances. Found valves flowing properly. All checks good. Advised customer on use and care. Advised on efficiency design.
Near New Braunfels, TX 78132
Richard
Job Details:
07/09/2020
DRYER WHIRLPOOL WED7500GC0
Arrived onsite for the dryer not heating. During testing found that the heating element is heating to manufactures specs. All functions are working to manufacture specs. No parts were needed. Complete
Near Austin, TX 78727
Scott
Job Details:
07/09/2020
REFRIGERATOR KITCHENAID KRMF706EBS00
"Arrived on site for unit shutting down and no ice . Ran diagnostics e2 errror code on IM . No movement on with of IM test . Got no voltage to ice maker . Replaced HV control . Still not getting harvest from IM . Found power supply board and ice maker had failed . Replaced IM , ice maker completed both checks . As well as passed valve test . Checked deli board , in good shape . No water leaks detected at time of service. Job complete ."
Near Round Rock, TX 78681
David S
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"Arrived on site for filter cover being broken. I inspected the unit and work area. I found the filter cover clip broken and the bracket mis-molded. Customer stated that the ice dispenser sometimes dispenses cubes and other times it dispenses crushed ice. I am ordering a new filter bracket 67006325, and UI control W11284720 to fix the unit. ; ordrng 1 67006325 (bracket- f) and 1 W11284720 (panel-ui)"
Near Leander, TX 78641
Jonathan S
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00
"Arrived on site for refrigerator ice maker not producing ice. Inspected unit and work area. Lund ice maker in off position. Turned ice maker on and monitored cycle. Found inlet valve activating. Gained access to valve and tested water to unit. Found house valve not closing completely. Found substance in house water line. Flushed water line out . Removed inlet valve and installed new. Cycled ice maker and monitored fill. All tested good, no water leaks detected."
Near New Braunfels, TX 78130
Noah D
Job Details:
07/09/2020
RANGE WHIRLPOOL WFC150M0EB3
"Arrived on site to inspect and install control board, replaced control board to fix light, light returned and no problems found. Complete"
Near Austin, TX 78745
Kevin
Job Details:
07/09/2020
REFRIGERATOR WHIRLPOOL ED5PVEXWS06
"Arrived on site and inspected refrigerator and found no flow from water dispenser. Removed water filter and dispenser is now operating normally. Reset water filter and it is still operating normally. Took one picture of water dispensing. Cycled icemaker manually and it completed cycle and filled with water. No further repair is required at this time no water leaks from connections at time of service, job complete"
Near Austin, TX 78738
Robert
Job Details:
07/09/2020
WASHER MAYTAG MHW5500FW1
Arrived for error code F3E1. Ran diagnostics and also found error code F6E3. Pulled unit out inspected trap and air hose found no issues. Previous repair already changed WL switch. Because of communication as well recommend replacing control.
Near Austin, TX 78703
Jacob
Job Details:
07/09/2020
WASHER GE GUD27ESSMWW
Arrived onsite for unit not finishing through cycles. Tested unit. Unit was draining. Found that lid lock was gunned up full of hair and oils. Replaced latch. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78759
Eman J.
Job Details:
07/09/2020
WASHER MAYTAG WFW75HEFW0
Arrived onsite for washer motor locked up. Tested system. Everything works as designed job complete.
Near Round Rock, TX 78681
David S
Job Details:
07/09/2020
REFRIGERATOR KITCHENAID KRSC703HPS00
"Arrived on site for ice maker not working. I spoke with the customer and found out the problem it isn’t dispensing ice. I inspected the unit and work area. I found the ice dispenser motor was covered in ice. I removed the ice and ensured all moving pieces are working as designed. I reassembled the unit and tested the ice dispenser it is now working. I tested the evap fans,and thermistors all tested good. I found the unit set to adaptive defrost, I changed the setting to basic defrost and speaking with the customer about the difference between the two. Job complete, no water leaks detected."