Service History 880 - Appliance Express

Near San Marcos, TX 78666

Noah D

Job Details: 10/22/2020

MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not operating after a minute, upon inspection found the mic wires cut and plastic shavings in cab, TOD wires had been cut. Took pictures. Instructed customer to replaced. Complete"

Near San Marcos, TX 78666

Richard

Job Details: 10/22/2020

MICROWAVE WHIRLPOOL AMV2307PFS3 Arrived onsite for the microwave not working properly. Replaced fan harness and microwave tested good. Complete

Near Belton, TX 76513

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and inspected a newly purchased side by side refrigerator making loud noises.Customer advised the noise stopped approximately 15 minutes before I arrived.I taped the door switches and opened the doors and examined the unit and couldnt duplicate the complaintJob complete

Near Liberty Hill, TX 78642

Lou

Job Details: 10/22/2020

DRYER WHIRLPOOL MED6230HW1 "Arrived on site to inspect dryer drum not turning. Upon further inspection, I tested the unit and the drum failed to turn, but I could hear the motor humming. I turned the drum by hand and the unit began to tumble. I checked the unit for error codes and found none. I removed and replaced the motor due to its failure and retested and the unit is operating as designed. No lint observed during service, job completed."

Near Cedar Creek, TX 78612

Andy

Job Details: 10/22/2020

WASHER WHIRLPOOL CET9000GQ1 Arrived on site to install previously diagnosed lock and to show customer how to set pricing for unit. Arrived on site and attempted to install lock and lock is incorrect. Showed customer how to set pricing on unit. Talked to techline (See sticky note) Ordering parts research. (See SD-QuickPic) Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH/LOCK)

Near Dripping Springs, TX 78620

Robert

Job Details: 10/22/2020

WASHER MAYTAG MVWX655DW2 Arrived on job for complaints of shaking. Found the front feet too low allowing washer to tilt forward. Raised front feet to allow tub to center better. Ran test cycle and performed properly.

Near Harker Heights, TX 76548

Job Details: 10/22/2020

REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to install previously ordered part.Removed and replaced the ice container.Unit now dispenses as designed.Job complete

Near Austin, TX 78738

Jacob

Job Details: 10/22/2020

DISHWASHER WHIRLPOOL KDTM404ESS0 "Arrived onsite for unit leaking. Looked under unit. Found that the sump and motor was leaking. Let customer know that they may call kitchenaid to get part through them, and once customer has part onsite, we would come back to replace the sump and motor.

Near San Marcos, TX 78666

Richard

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator freezing drinks. Previous issue for not cooling has been resolved. New issue is that the refrigerator is freezing the drinks . During testing found that the control box was causing the issue. Replaced control box and refrigerator tested fine.

Near San Marcos, TX 78666

Richard

Job Details: 10/22/2020

MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for the microwave not working properly. Replaced fan harness and microwave tested good complete

Near Elgin, TX 78621

Andy

Job Details: 10/22/2020

DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher kick plate issues. Removed and reinstalled properly. Tested unit and all operations are normal. No water leaks present at time of service.

Near Leander, TX 78645

James

Job Details: 10/22/2020

ICE MACHINE KITCHENAID KUIP15PRXX0 Arrived on site and tested operation. Found cutting grid has failed. Installed new and tested. Unit tests good. Job complete

Near McGregor, TX 76657

Jonathan M

Job Details: 10/22/2020

DRYER WHIRLPOOL WED4850HW0 Arrived on site for a dryer that had the gasket fraying off. Inspected unit and work area. Confirmed door gasket was starting to separate and tear. Replaced gasket and use and he sieve to hold the gasket in place. Advise customer to give the unit at least an hour to two hours to dry properly. Unit is working as designed. Call complete.

Near Horseshoe Bay, TX 78657

James

Job Details: 10/22/2020

REFRIGERATOR JENN-AIR JUD24FCERS00 Arrived on site and installed new tube. Tested operation and found no water leaking after repair. Unit tests good. Job complete

Near Leander, TX 78641

Lou

Job Details: 10/22/2020

FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, the customer advised that the ice dispenser has been leaking water onto the floor. Also, water has been collecting under the ice bin and running down the ice bin door. I found where water is leaking from the ice maker at the bottom left corner of the fascia and spilling onto the ice bin door and into the tray below and onto the inside of the bin door and puddling under the ice bin and freezing over. Customer advised that the ice maker in the freezer is possibly leaking water too and causing the ice to block up in the back left corner of the ice pan. I tested the water pressure to the house and it is within range. From previous experience with these issues, I am ordering the UI, RC ice maker, dual valve, FC ice maker, CNOTE-AUTHORIZATION and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to parts being OOS. No water leaks observed during servic

Near Seguin, TX 78155

Noah D

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to inspect fridge for defrosting freezer, upon inspection found no defrost issues, customer explained about a intermittent fan sound. Replaced main control board and tested. All functions worked correctly. Complete"

Near Marble Falls, TX 78654

James

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site and found ice in bottom of freezer and water dripping constantly through rear valve. Found new ice maker damaged from over flow. Installed new ice maker and valve from kit. Tested operation and found unit working properly. Job complete

Near , TX 78620

Jacob

Job Details: 10/22/2020

OVEN WHIRLPOOL WOS51EC0HS02 "Arrived onsite for unit not responding to touch. Looked at unit. Saw that the unplugged symbol was in the screen. Tried to reset from the outside panel, did not work. Checked voltage from the wall, was getting 240v. Tried replacing the control board. Did. It fix the issue. Ordered part. Office to reschedule. ; ordrng 1 W11296171 (console)"

Near Johnson City, TX 78636

Brandon

Job Details: 10/22/2020

WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of unit leaking out of dispenser, found hard water build up, customer had cleaned dispenser and unit has stopped leaking, tested good at time of service.

Near Georgetown, TX 78626

Tommy

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite customer let me know unit was set at 32 when they purchased and after changing it to be 38 unit was no longer freezing food. Unit tested good. Job Completed.

Near Johnson City, TX 78636

Brandon

Job Details: 10/22/2020

DRYER WHIRLPOOL WED8600YW0 Arrived on site for customer complaint of unit not turning on found u it working as designed after rotating drum by hand.

Near New Braunfels, TX 78132

Richard

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRS321SDHB04 Arrived onsite for the refrigerator not dispensing water. During testing found that no issues with the water valve and dispenser. There is good ice production and water dispenser is working fine. Water valve was not needed. Saw that the water reservoir may have been frozen. No issue found. Complete

Near Austin, TX 78759

David Z

Job Details: 10/22/2020

REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site to diagnose refrigerator wit water in RC. On arrival customer showed me there was water building under the fridge shelf section. Pulled section forward and found evap was not draining properly and had ice built. Steamed out and cleared drain from front and rear of unit. Once cleared started getting drainage from RC. If this does not resolve issue a new drain tray will be needed. All is now working as designed with no water leaks found. Call complete

Near Austin, TX 78705

Wesley

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite and reset fridge and unit began running properly. Evidently compressor had not run for 2 days. In event of call back return with controls and inverter.

Near Leander, TX 78641

Lou

Job Details: 10/22/2020

COOKTOP KITCHENAID KICU509XBL00 "Arrived on site to inspect cooktop error codes. Upon further inspection, I found error code F47 flashing on the cooktop. I disassembled the cooktop and found where 2 diodes had burnt. Customer advised that they were using the large burner when the unit made a loud popping noise. I contacted techline and spoke to JK and advised of my findings and previous repairs. JK recommended that due to the error code and it showing on the right side as before, to replace the module and both right side heating plates. Provided file #7729102088. I am ordering all four heating plates and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10396547 (hotplate-RT FRONT) and 2 WPW10396548 (hotplate)s and 1 WPW10396549 (hotplate-RT REAR)"

Near Austin, TX 78733

Kevin

Job Details: 10/22/2020

DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site and inspected dishwasher and found F8E1, F7E1, washer will power up at this time. Customer experience is it not showing power at times. Neutral at terminal block although connected could be improved. After doing this reported findings to tech line. Set washer into a diagnostic cycle and it will complete cycle, job complete 7729104673"

Near Leander, TX 78641

Jonathan S

Job Details: 10/22/2020

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven combo unit, microwave light not working. Inspected unit and work area. Verified failure. Powered unit off and gained access to transformer. Measured incoming to transformer and found 120 volts. Found blown light bulb. Removed light and installed new (TS). Powered tested light operation and door. All tested good."

Near Leander, TX 78641

Jonathan S

Job Details: 10/22/2020

RANGE WHIRLPOOL WEG745H0FS0 Arrived n site for range having gas leak. Inspected unit and work area. Tested cooktop operation. Pulled unit out and was able to smell gas. Used gas leak detection and found leaking at connection to home gas line (see SD-Pic). Tighten connection and tested for leaks. Informed customer that was only a temporary repair and gas line to unit needs to be replaced. All operations on unit tested good.

Near Dripping Springs, TX 78620

Jacob

Job Details: 10/22/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for unit not heating and drying properly. Tested unit. Got F7E1 not heating. Tested heater for continuity. Did not get a signal. Replaced heater. Tested unit. Unit test good. No issues at this time. Job complete

Near Austin, TX 78724

Matthew

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived onsite for no cool in freezer or refrigerator. Tested unit and found no frost pattern on evaporator. Turned cooling off, then back on again. Could hear a click sound near compressor. Compressor was warm to the touch but did not seem to be running . Replaced start device, compressor seemed to come on (was humming) but still no cool. Compressor was drawing.039 amps. Unit has sealed system issue. Need to schedule SS technician for two hours. Need to order compressor, evaporator, dryer valve and lokring. Office to reschedule.; ordrng 1 LOKRING (LOKRING ) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"

Near Jonestown, TX 78645

Jonathan S

Job Details: 10/22/2020

MICROWAVE JENN-AIR JMC8130DDS "Arrived on site for microwave coming by its self and not able to use longer than 1 minute if so controls will not respond. Performed diagnostics and tested heating operation. Found cooling fan running. Removed unit and inspected and test door switch circuit. Measured amp draw to magnetron when heating, found amps within range. Called Whirlpool tech support and spoke with Andy. Went over prior testing. He stated issue would be within panel control.

Near Lakeway, TX 78738

Robert

Job Details: 10/22/2020

DISHWASHER KITCHENAID KDTE234GPS0 Arrived on job to replace panel. . Ordered new panel. ; ordrng 1 W11165143 (PANEL )

Near Austin, TX 78704

Wesley

Job Details: 10/22/2020

REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite and called techline for repeat symptoms. Was advised to check thermistor position and change defrost to 8 hour cycle. Ordering scroll and hv control and sr#7729102668 customer is trying to get a concession before service on Friday. Defrost taking place now. ;

Near Austin, TX 78727

David Z

Job Details: 10/22/2020

REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to diagnose refrigerator that was overproducing ice. Customer showed me that the bail arm was not being properly recognized as full and does not stay locked up. Unit just keeps making and dumping ice. Verified bail arm is seated properly. Replaced icemaker. Retested unit and verified arm is locking. Call complete.

Near Leander, TX 78641

Jonathan S

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for refrigerator having frost buildup on ice maker and leaking water out dispenser. Inspected unit and work area. Gained access to ice maker and bypassed on and off switch. Performed diagnostics mode and cycled ice maker. At time of service water was in ice maker mold, unit is freezer and producing ice. Ran ice maker harvest cycle and monitored operation. Ran fill cycle and found no splattering in fill line. Found possible signs of door not sealing, due to minor frost on frozen food. Inspected door seal and found intermittent not closing completely. Checked to see if possible food interfering with door. Added grease to door cam and tested door. Found closing. Found seal that holds auger motor broken and would need to replace complete door chute to repair. Found possibility of ice maker cycles not dropping all the ice and causing to over fill. ; ordrng 1 W10873791 (ICE MAKER) and 1 WPW10293212 (CHUTE)"

Near Smithville, TX 78957

Andy

Job Details: 10/22/2020

WASHER MAYTAG MVWC565FW1 Arrived on site for washer locking issues. Tested and inspected unit and found failed lid strike. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10837741 (lid strike)

Near Morgan, TX 76671

Jonathan M

Job Details: 10/22/2020

DISHWASHER FRIGIDAIRE FDB1050REB2 "Arrived on site for a dishwasher that would not drain or spray out of other spray arm. Inspected unit and work area. Tested unit through a rinse only cycle and found unit spraying out of the wash arms. However, found drain pump not pumping out water. Unit sounded like the impeller had gotten loose and was not able to drain out the water. Replaced drain pump and tested unit. Unit is working as designed. Call complete."

Near Liberty Hill, TX 78642

Lou

Job Details: 10/22/2020

RANGE AMANA AER6303MFS2 "Arrived on site to inspect range oven not working. Upon further inspection, customer advised that the oven does not work, but the cooktop works fine. I tested the unit on Bake at 350 degrees and I could hear the bake relay click but the element never heated. I pulled the unit out and removed the ack panel to fine the red wire on the terminal block shorted and burnt. I repaired the issue until I can return to replace the main harness. I am ordering the main harness, terminal block, CNOTE-LSO PER CUSTOMER REQUEST, CNOTE-SCHEDULE AS LAST CALL and office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (SCHEDULE LAST CALL) and 1 W11458879 (MAIN HARNESS) and 1 WPW10245259 (block-term)"

Near Austin, TX 78723

Matthew

Job Details: 10/22/2020

RANGE WHIRLPOOL WCG55US6HS "Arrived onsite for for potential gas leak. Customer noticed a gas smell after be away from home, coming from the lower cabinet where the gas valve is housed. Upon arrival turned gas on to check for leaks. Using digital sniffer, could not detect any leaks from valves or orfices. Tested cooktop burners and all were working properly with no indication of distortion of flames. No leaks present at this time. Job complete."

Near Liberty Hill, TX 78642

Lou

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure and ice maker blower motor failure, I removed and replaced both and tested. The ice maker is operating as designed, as is the blower. I found that the right RC door gasket is badly torn (photo) in the upper corner nearest the mullion. I am ordering the gasket No water leaks observed during service.; ordrng 1 W10830274 (gasket-fip)"

Near New Braunfels, TX 78132

Richard

Job Details: 10/22/2020

REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived onsite for the refrigerator not cooling properly in the refrigerator section. Replaced ff evaporator cover and hv board , UI. Refrigerator is cooling off complete"

Near Uhland, TX 78640

Andrew

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to test unit for ice and water dispenser not working. Found PO and hit confirm. Customer said they have constant power outages. Explained to customer how to confirm. Found left door switch was not working properly. Replaced switch, tested unit, unit works good.confirmed with customer both water and ice were dispensing good. Customer did not like that the switches didnt match so I changed the right door switch to match. Tested unit, unit works good. Confirmed again with customer water and ice are dispensing as designed. No leaks detected. Job complete."

Near Jonestown, TX 78645

Jonathan S

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived n site for refrigerator not cooling. Inspected unit and work area. Found temperature in FC at 40°. Inspected evaporator with UV light and found refrigerant leak in evaporator (see SD-pic). Found sealed system failure. Will need to replace evaporator, compressor, filter drier and heat exchanger. Please allow up to 4 hours for repair. Office to schedule appointment when ETA is available. ; ordrng 1 W10508992 (HEAT EXCHANGER ) and 1 W10841139 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE ) and 1 WPW10143759 (FILTER DRIER) and 1 WPW10205102 (EVAPORATOR )"

Near Dripping Springs, TX 78620

Jacob

Job Details: 10/22/2020

COOKTOP WHIRLPOOL WCG97US0HS00 Arrived onsite for middle burner making noise after a few minutes of use. Customer showed me video of going from summer to medical and the burner would sound like a mini jet engine and said that the sound is not consistent. Called Techline on the issue and suggested to change out the oraface on the middle burner. Got sr#7729101529. Ordered parts.Office to reschedule ; ordrng 1 W11209817 (spud-orfce) and 1 WPW10151362 (spud-orfce)

Near Liberty Hill, TX 78642

Lou

Job Details: 10/22/2020

WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer had the unit pulled out and water disconnected. Put water into the tub and inspected around the drain pump area and found that where the drain pump mount to the outer tub its cracked and leaking (photo). I am ordering the outer tub and gearcase and will return with the drain pump. Office to schedule return service. Unit left unplugged and no water connected.; ordrng 1 W10371566 (tub) and 1 W11159068 (gearcase)"

Near Manor, TX 78653

Matthew

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for dispenser door not closing and UI lights coming on. Upon inspection when I removed the IU found loose connector. Disconnected and reconnected all connections to insure secure connection. Tested unit andUI, ice dispenser door and water dispenser are all functioning. Job complete"

Near Lago Vista, TX 78645

Jonathan S

Job Details: 10/22/2020

WASHER WHIRLPOOL WFW94HEXL2 "Arrived on site for washer bellow front spring had came durning wash cycle. Inspected unit and work area. Found no tears on bellow. Found minor calcium buildup on unit. Reinstalled bellow spring. Performed diagnostics mode and checked fault codes, none found. Ran automatic test cycle and monitored operation. All tested good, no water leaks detected.

Near Austin, TX 78757

Wesley

Job Details: 10/22/2020

DRYER WHIRLPOOL WGD4815EW2 Arrived onsite and found unit operating with coil valves beginner to fail. Replaced coils. Tested. Unit is heating properly. Advised customer on repair.

Near Round Rock, TX 78681

Tommy

Job Details: 10/22/2020

RANGE WHIRLPOOL WGG555S0BS06 "Arrived onsite for upper oven not igniting, found unit had good voltage. But igniter wasnt receiving proper amps. ordrng 1 WPW10324738 (IGNITER )"

Near Austin, TX 78738

Luis

Job Details: 10/22/2020

REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for leak at evaporator. Found ice dye on fresh food evaporator,replaced fresh food evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec. Reassembled unit,powered unit on watched frost pattern good,checked for dye on weld joints,no traces of dye found,also found defective led in freezer section,replaced led module unit working as designed.; used 1 W11462342 (MODULE) from stock"

Near Austin, TX 78721

Matthew

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived onsite for refrigerator making noise. Put unit in diagnostics and when testing diffuser open/close, the motion was choppy and vibrated loudly. The customer verified the sound. Diffuser will need replacement. Off to reschedule.; saved tckt"

Near Georgetown, TX 78633

Cliff

Job Details: 10/22/2020

WASHER WHIRLPOOL WFW6620HW0 Arrived on site to diagnose a washer that is not responding to user input. Found failed control panel. Contacted tech line and spoke with Jk and Documented findings. Replaced control panel and found all is not working properly. No leaks were found at time of service.File#7729101396

Near Leander, TX 78641

Kayman

Job Details: 10/22/2020

REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived onsite for refrigerator that wont dispense water or ice. Upon inspection I found the reservoir frozen again. I found the drawers in the RC at 20 degrees. I found the dampener open and no air flow. I found air entering the RC thru the air return. Upon further inspection I found the evaporator fan blowing air down across the evaporator instead of up to the dampener control. The fan blade will need to be replaced and or possibly the motor will need to be replaced again. Ordering 5308000010 blade-evap fan and 241509402 motor. ; ordrng 1 241509402 (motor) and 1 5308000010 (blade-evap fan)

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/22/2020

RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for: Range right back burner not work/gasket on oven tornTested back right igniter and no spark came on at all. All other burner igniters worked as designed. Ordered new igniter to be installed next Monday. Gasket was torn. Replaced with new gasket. ; ordrng 1 WPW10515459 (igntr-surf)

Near Austin, TX 78733

Kevin

Job Details: 10/22/2020

WASHER WHIRLPOOL MVW6230HW0 Arrived on site and inspected washer and found saved error code F0E9 for off balance load. Ran all functions in automatic diagnostic cycle and everything passed. Discussed correct loading procedure and correct detergent usage to ensure customer does not experience unbalance loads again. Call complete

Near , TX 78606

Brandon

Job Details: 10/22/2020

REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site for customer complaint of little ice production, found ice fan was not running when I arrived and 24 degrees in ice box, I entered diagnostics mode and ran test 36, 37, 15, 56, and 58, all tested good. Called tech line, they want me to replace ice maker and fan. SR# 7729098919 after replacing ice maker and fan I ran test 56, no errors, test 57, ice maker completed harvest, 45, ice maker filled, unit tested good."

Near Austin, TX 78759

David Z

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to diagnose refrigerator not making ice. Customer informed me it would go up to weeks not making ice. Sometimes a couple days, but 2 weeks at one point. Ran diagnostic and found no error present and unit passed all thermistor and icemaker tests. Talked with PR who recommended control and icebox fan due to intermittent fissure usually being those items. Office to reschedule when we have shipping date. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11224256 (cntrl-elec)"

Near Austin, TX 78731

David Z

Job Details: 10/22/2020

WASHER MAYTAG MVWX655DW2 "Arrived on site to diagnose washer that would only wash in delicates mode and nothing else. Checked errors and found F7E5 shifter fault, F8E1 long fill. Tested valves and found cold worked, but hot did not. Found the hot water tap closed. Opened up hot water tap and unit filled as it was supposed to. Had customer try a load on normal, and cycle advanced properly. Issue was due to installers not turning water on. All is working as designed at this time. Call complete."

Near Austin, TX 78731

David Z

Job Details: 10/22/2020

COOKTOP WHIRLPOOL KCES556HSS00 "Arrived on site to diagnose cooktop with power light off. Customer said on first uses they powered it on, heard a pop and indicator has not worked since. Unit will need a new power indicator light, which appears to be part of the harness. Submitted info to SR for parts research to verify what part is needed. SR will follow up and order right part. Office to reschedule. ; saved tckt"

Near Liberty Hill, TX 78642

Lou

Job Details: 10/22/2020

DRYER SAMSUNG DV42H5200EF/A3 "Arrived on site to inspect dryer not heating. Upon further inspection, I found the top panel and the console disassembled and the screws in a cup and unit unplugged. I plugged the unit in, opened the door and pressed the door switch closed and started the unit. I found the element was not illuminating at the back right vent area. I disassembled the remainder of the unit and retested and found the element is bad. I removed and replaced the element assembly and cleaned the lint from the unit and reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed."

Near Jarrell, TX 76537

Tyler

Job Details: 10/22/2020

WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer needing a previously diagnosed you are a panel. After installing the UI and re-setting I tested the UI in diagnostics and could not find any issues with stuck error codes coming up or anything. Unit is now functioning as designed call complete.

Near Andice, TX 78628

Lou

Job Details: 10/22/2020

COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop needing calibration. Upon further inspection, I tested all burners and found all flames extremely high. Customer advised they have propane gas. I checked the regulator and it had been converted correctly. I checked all orifices and they were correct. I adjusted the flames for each burner and retested. Unit is operating as designed. No gas leaks detected during service, job completed. Customer provided a copy of their closing docs for warranty verification."

Near Austin, TX 78750

Wesley

Job Details: 10/22/2020

REFRIGERATOR KITCHENAID KFCS22EVMS0 Arrived onsite and jumped icemaker to test and all functioned as designed.

Near Austin, TX 78734

Robert

Job Details: 10/22/2020

WASHER WHIRLPOOL WFW6620HW0 Arrived on job for complaints of not working. Found most of the buttons not working will need to replace console. Will need two tech to complete. ; saved tckt

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for: 1. Rattling or Vibrating Noise - Side by Side Refrigerator 2. Refrig scraping loud noisePlaced fridge in diagnostics and no error codes appeared. I could hear the noise the customer referred to. This noise is the refrigerant moving through the system. Noise will continue until pressure equalizes. Job completed.

Near Austin, TX 78726

David Z

Job Details: 10/22/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose refrigerator with difficulties closing the freezer door. Found the left slide for the freezer door sticking and separating. Replaced left slide and bracket and retested. Unit is now working as designed. Call complete.

Near Austin, TX 78731

Kevin

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site and replaced freezer door, job complete"

Near Buda, TX 78610

Andrew

Job Details: 10/22/2020

WASHER WHIRLPOOL WFW560CHW0 "Arrived on site to replace tub from previous diagnosis. Tested unit and confirmed leak was coming from the bottom front side tub/bellow area. In the process of removing tub we noticed a hole in bellow(took pic). Replaced bellow tested unit, unit worked good with no leaks. Cold line was connected on a splitter to heater. When removed cold water line we noticed the threads on the valve were chewed up. Attempted to hook up cold line but was unsuccessful. Will need new valve to fix issue. Customer stated washer shakes violently but was unable to replicate issue. Spoke with tech line and no issues were found with machine, they recommended customer use a more balanced load and went over load procedures with customer. SR#7729100564; ordrng 1 W11316256 (valve)"

Near San Marcos, TX 78666

Noah D

Job Details: 10/22/2020

DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the water in dishwasher, undid drain hose from disposal and drain worked correctly, tubing for drain was run along bottom of cabinet with no trap, will need to reroute tubing to drain correctly. Complete"

Near Austin, TX 78734

Robert

Job Details: 10/22/2020

RANGE WHIRLPOOL JGRP436WP01 Arrived on job for complaints of not holding temperature. Found the igniter when relighting not sensing flame causing temperature to drop. Will need bake electrode. ; ordrng 1 BAKEELECTRODE

Near San Marcos, TX 78666

Noah D

Job Details: 10/22/2020

WASHER MAYTAG MVWP576KW0 "Arrived on site to inspect washer for not operating , upon inspection found the washer not operating, diagnostic light on CPU on, replaced ACU and latch, all functions returned. Complete"

Near Austin, TX 78756

Luis

Job Details: 10/22/2020

REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for no cool. Removed evaporator cover ran test 4 weak frost pattern on fresh food evaporator,found traces of oil in evaporator compartment,replaced evaporator assembly,while installing evaporator cap tube broke in liner

Near Manor, TX 78653

Matthew

Job Details: 10/22/2020

OVEN WHIRLPOOL WFE510S0HS1 Arrived onsite for oven range not working. Customer complained about a burning smell before loosing range functionality. Upon inspection found harness and power cord burned at terminal block. Will need to order main wire harness and power cord. Harness covered under safety. Office to reschedule.; ordrng 1 PT400 (cord-power) and 1 W11501975 (WIRE HARNESS-MAIN)

Near Cedar Park, TX 78613

Kayman

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL ED5RHEXNL00 Arrived onsite for refrigerator not producing ice or dispensing water. Upon inspection found the valve humming when I would push the water pad. I went to the back of the unit and found the water valve in the wall was in the off position. I turned the water on and tested the unit. The dispenser is now working I saw the ice maker harvest and dispense water into the mold. Unit is working as designed at this time and no leaks were detected during time of service.

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/22/2020

RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for: Range/ heating 49 degrees hotter than temp readingTook three sets of temps that averaged out to 369. Went into calibration and it had already been adjusted to -20. Calibrated down to -30 to get an average of 359. No error codes present. Oven heating as designed. Job completed.

Near Austin, TX 78727

David Z

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install icemaker to resolve low / no ice. Installed new icemaker. As soon as it plugged in unit filled. All is working as designed. Call complete.

Near Round Rock, TX 78681

Tommy

Job Details: 10/22/2020

ICE MACHINE KITCHENAID KUIS18PNZB1 Arrived onsite for previously diagnosed parts. Found unit housing damaged but also unit not receiving enough water from valve and waterline ordering water line and returning with all three parts. Could not pull unit due to offset back tiling. Let customer know they needed the unit pulled in order to make further repairs. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10678300 (WATERLINE )

Near Lakeway, TX 78734

Robert

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job for complaints of no ice found the icemaker sensor not working. In test mode icemaker will harvest and fill. Replaced icemaker. No leaks detected at time of service.

Near Austin, TX 78753

Matthew

Job Details: 10/22/2020

RANGE WHIRLPOOL WRX986SIHZ00 Arrived onsite to replace previously diagnosed parts. Defrosted unit evaporator cover and evaporator. Replaced damper control fresh food motor harness and support. Reassembled and tested unit. Unit is functioning properly.

Near Georgetown, TX 78633

Cliff

Job Details: 10/22/2020

WASHER MAYTAG MVWB835DW1 Arrived on site to diagnose a washing machine that is leaking. Found water valve assembly leaking through thermistor port. Valve will need to be replaced to complete repairs.; ordrng 1 W11165546 (VALVE)

Near Paige, TX 78659

Andy

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator making noise. Tested and inspected unit and found loose condenser rattling. Made adjustments and added padding as needed. Tested unit and all operations are normal. No water leaks present at time of service.

Near San Marcos, TX 78666

Noah D

Job Details: 10/22/2020

MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not operating fan, upon inspection found the wires cut and plastic shavings in cab, will need to replaced

Near Cedar Creek, TX 78612

Andy

Job Details: 10/22/2020

OVEN WHIRLPOOL WFE540H0ES0 Arrived on site for range oven not heating. Tested and inspected unit and found fuse and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Lago Vista, TX 78645

Jonathan S

Job Details: 10/22/2020

DISHWASHER GE GLD5604V00BB Arrived on site to install previous diagnosed part. Found part received was a interlock switch for a microwave. Will need to reorder TOD. Office to schedule appointment for return when ETA is available.; ordrng 1 WD01X10567 (thermostat)

Near Leander, TX 78645

Jonathan S

Job Details: 10/22/2020

ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to install previous diagnosed part. Removed failed pump and installed new. Powered unit and monitored operation. Found pump working. Drain water from reservoir after rinse to inspect evaporator tray. All tested good, no water leaks detected."

Near Buda, TX 78610

Leonardo

Job Details: 10/22/2020

OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for unit not reaching temp. Test unit and found bad control board and sensor and bake igniter. Replaced all 3 parts test unit and unit test good job complete.

Near Buda, TX 78610

Leonardo

Job Details: 10/22/2020

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking water in front of the unit. Test unit and found water coming from vent. Replaced vent gasket test unit and unit test good job complete.

Near Austin, TX 78717

Kayman

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found both compartments at complete no cool I ran diagnostics tests for the evap motors and baffles and all passed but the compressor would not cycle on. There was no low voltage power going to the inverter. I replaced the main control and plugged the unit back in. The unit is working as designed at this time. The compressor came on and began to cool. Job complete.

Near Austin, TX 78731

Kevin

Job Details: 10/22/2020

OVEN JENN-AIR JJW2430DS01 "Arrived on site and inspected oven and found F2E1 error code, attempted to reset console but this had no effect. Attempted to enter diagnostic cycle and it wouldnt. Oven will need a new user interface

Near Austin, TX 78739

Leonardo

Job Details: 10/22/2020

OVEN WHIRLPOOL WOS97EC0HZ01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Near Buda, TX 78610

Andrew

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to replace parts diagnosed from previous tech. Replaced upper and lower hinge on left door, cam and closer as well. Same issue was present after installing parts. Noticed machine was not level. Leveled machine and door lined up perfect and mullion was operating as designed. Seal was sealing properly. Customer liked adjustment. Job complete"

Near Cedar Creek, TX 78612

Andy

Job Details: 10/22/2020

DISHWASHER GE GLD4466R00SS "Arrived on site to install previously diagnosed drain tube, removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."

Near Smithville, TX 78957

Andy

Job Details: 10/22/2020

REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and found ice maker not cycling. Removed failed ice maker as well and tested unit. All operations are normal. No water leaks present at time of service.

Near Austin, TX 78737

Luis

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for defective door. Installed a new freezer door tested water dispenser good,checked door seals good.

Near Georgetown, TX 78633

Cliff

Job Details: 10/22/2020

DISHWASHER KITCHENAID KDFE304DBL1 "Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found OWI leaking, Wiring harness corroded, tub resting, pump gasket has absorbed rest as well.

Near San Marcos, TX 78666

Noah D

Job Details: 10/22/2020

DRYER WHIRLPOOL WED5000DW2 "Arrived on site to inspect dryer for not drying clothes properly, upon inspection found the vent blocked past the vent tube, confirmed no air from exterior vent, instructed customer to speak with property manager. Complete"

Near Austin, TX 78731

David Z

Job Details: 10/22/2020

DRYER MAYTAG MED7230HW0 "Arrived on site to install new bulkhead and shafts to resolve banging issue. Replaced bulkhead nut and shaft, as well as 2 new rollers. Rested unit and volume is back to normal. Found the reused shaft felt a bit stiff and may also need to be replaced if noise returns. All is now working as designed. Call complete."

Near Austin, TX 78741

Luis

Job Details: 10/22/2020

REFRIGERATOR WHIRLPOOL WRT348FMEZ00 "Arrived on site for no cool. Installed a new starter compressor not powering on,found traces of oil in compressor compartment,diagnosed a defective compressor,new compressor that was ordered was packaged wrong. variable speed compressor packaged instead of correct compressor,ordering another compressor. ; ordrng 1 2HRS and 1 W10841139 (COMPRESSOR )"

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/22/2020

WASHER MAYTAG MHW4300DW0 "Arrived on site for: HIT START AND IT WILL START TO FILL UP THEN JUST STOPS AND DRAINSPlaced in diagnostics and draining error codes came up. Cleared error codes. Removed drain pump cap and found coins, socks, and trash debris inside. Removed all debris and placed in diagnostics again. Ran test cycle and received error code that temps were not achieved. Inspected and found thermistor had been removed. Found thermistor nearby in garage. Reinstalled thermistor and ran diagnostics again. No error codes present. Ran normal cycle and performing as designed. Job completed.

Near Dripping Springs, TX 78620

Robert

Job Details: 10/22/2020

DISHWASHER WHIRLPOOL MDB8959SKZ0 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.