"Arrived on site for no ice. Diagnosed broken wires at door hinge,removed sleeve,soldered all broken wores and wrapped heat shrink on each individual wire,secured all wires together reassembled kickplate ran icemaker harvest passed,ran fill test passed."

Arrived onsite for rack obstructing dispenser. I replaced the wheels with original set and tested the unit with a detergent pod. Unit now drops the pod to the bottom and is washing as designed. No water leaks present. Call complete. Installed W10888592 WheelsX4.

"Arrived on site to replace previously diagnosed sump and vent, replaced and tested unit is now running as designed no leaks detected job complete installed W11460945, W11649995"

MVWX655DW2 Arrived on site for a washer not powering on. On arrival found washer unplugged and standing water in tub . Client said it stopped mid cycle and they got out as much water they could. I plugged in washer and it started to work then failed replaced main control ran diagnostic no error codes calibrated and ran customer mode product works as it's designed no water leaks visible from main water supply.

"Arrived on site to replace LED modules per special project S84638. Replaced all LED modules (W11632139) and tested, unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site for oven not heating. Upon arrival, test unit and confirmed bake igniter is not energizing. Pulled unit from cabinet test igniter. Is receiving correct voltage. Need to replace bake igniter. Replaced igniter W11176454. Test unit by preheating oven to 350. Unit preheated correctly. Customer requested to push unit all the way flush to wall . Showed via picture of unit is all the way against gas supply valve and hose and cannot be pushed any further. Uploaded picture to SD. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site and replaced previously diagnosed external pump(W11539855), bin thermistor(WPW10511923) and recirculating pump(W11542867). Unit is now working as designed. No leaks detected. Job complete."

"Arrived on site with parts ordered. Recovered refrigerant. Cleared lines. Replaced compressor, drier, and couplers. Pressure tested with 250 psi. Pressure held. Vacuumed and recharged. Verified operation. Compressor is not starting, used different start device but compressor will not start. Will need to order parts again. Tenant was in a meeting. Was unable to advise. Office will call to schedule. ; ordrng 1 W11504434 (Coupler) and 1 W11504449 (Coupler) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 Lokring (Lokring) and 1 W11582592 (Compressor)"

"Arrived on-site for washer needing new w11675701 u. I. Control. on arrival reconfirmed, issue an installed part and tested washer, and found it working as designed.Call complete"

"Arrived on site to test unit for not working properly, tested unit found wash motor not engaging and broken front manifold, replaced manifold and sump, unit is now running properly but manifold hanger is also broken and needs to be replaced, ordering hanger office to reschedule ; ordrng 1 W11573754 (Hanger)"

"Arrived on site to test unit for tripping breaker. Verified when baking or using broil unit would trip GFCI breaker. Replaced bake(W11182108), broil(W10856603) and control(W11707168). Removed ground from terminal and heated to 500. Reattached ground and reheated to 500. Advised customer to allow to run at 500for a couple hours. Documented with techline and safety. Unit is now working as designed. Job complete. Techline:SR#7740754083Safety:SR#7740722670"

Arrived onsite and found unit operating with long fill no fill error. Explored possible causes with cuetomer and eventually found that the drain did not have an aerated standpipe and would likely be intermittently siphoning which would explain all symptoms. Advised customer on correcting the siphon to eliminate error. Valves are flowing perfectly. All checks good. No parts.

"Arrived on site for doors not flush. Upon arrival, inspected unit and found doors not flush uploaded pictures. Need to contact techline. Office to reschedule. To call tech line during open hours; schdld next appmnt for 1/17 FRI !"

F7E5 MVWX655DW1 Arrived on site for a washer making loud sounds. On arrival found washer unplugged ran diagnostic and found error code F7E5 only cleared error code. I looked under washer and found the splutch free spinning i removed splutch teeth were damaged i inspected the gear case no signs of oil leaks and no movement. I replaced splutch and actuator calibrated and ran customer mode test product works as it's designed no water leaks visible from main water supply.

Arrived on site for a washing machine that is leaking water.When the unit is not in use. Inspected unit and work area. The customer stated that the washer seems to be filling the dispenser drawer when the unit was not in use and they are having to drain out the water and the dispenser in order to start cycles. I did confirm the customers complaint and found the issue coming from the cold water valve. I replaced the cold water valve and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W116898995.

"Arrived on site for washer needing w10734521 slider, w10915701 rotor, w10754448 clutch, w10915700 stator, w11449841 gearcase, and w10902814 impeller. Installed parts and tested unit. Found no leaks and washer working as designed. Call complete"

Arrived on site to install previously ordered part. Replaced ui control W10891907. Test unit by heating cup of water for 30 seconds. Unit is operating as designed. Job complete

"Arrived on site to repair pre diagnosed failed parts. Replaced idler pully,roller drum,belt,knob,motor drive and blower wheel. Reassembled unit and tested unit is now functioning properly and as designed to job completed. Parts usedWpy54414Wp37001042wp40111201Wp27001126wp220037656000"

"Arrived on site to test unit for gasket not sealing, tested unit found FC gasket has a big gap causing warm air to penetrate into freezer and cause frosting, used heat gun to mold gasket into place, gaskets are now sealing properly, unit is running as designed job complete no parts installed"

Arrived onsite for oven not turning on. I found a F3E0 error present. I checked the thermal fuse and found it checked good. I checked from the control for the sensor and found the resistance to read correctly. I tested the unit and found it turning on and after reaching temp would re light with no issues. Unit is operating as designed at time of service and issue could not be replicated. No gas leaks present. Call complete. No parts installed.

"On arrival verified complaint of shaking uninspection found unit is not leveled correctly inspected gear case and rotor found. No oil leakage or slipping of rotor suspensions are good. There's 0 bounce, fixed leveling issue and then ran spin. Test confirmed with customer unit no longer shakes The unit is balanced at high RP m's drop. Complete no parts installed."

Arrived onsite for unit keeping broil on. I found F6E1 over temp error present. I found the control relay to be closed. I replaced the control and tested the unit. Unit is operating as designed and broiler is pulling 14amps as designed. Call complete. Installed W11546066 CNTRL-ELEC.

Arrived on site to test unit for noise and little to no ice production. Found recirculation pump running dry causing noise due to valve not opening and filling. Replaced valve(W10897719) and pump(W11542867). Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site for a washing machine that is not draining, agitating, or filling properly. Inspected unit and work area. The client advised that he's not exactly sure what the issue was, but the unit is not completing cycles. I ran the unit through diagnostics and found an F0 E5 (off balance load) error code. I tested the suspension and found the suspension seemed okay. I checked the basket and found the basket wobbling.On the drive shaft indicating a failed hub assembly. I gained access to the hub and found it stripped. I replaced the hub assembly, and tested the unit. I found the unit working and operating as designed. Call complete. W10528947."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that he wasn't sure if there was actually an issue with the dryer because their customer advised this didn't work and when RAC gave them a loaner dryer, the customer stated that the new dryer wasn't working either. They ended up finding an issue with the customer's electrical supply, but still wanted to have this drier, checked out just in case. I tested the unit and found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a washing machine that is flashing and not advancing. Inspected unit and work area. The customer advised that the unit just stopped working all of a sudden and will not do anything else. I opened the lid of the washing machine and found water inside of the tub. I ran the unit through diagnostics and found an F9 E1 (long drain) error message. I checked underneath and started wiggling the wires to the drain pump. I found the drain pump immediately start kicking on and draining. I advise the customer that they have a wire harness issue and that we will need to replace that for repair. The customer advised that she wanted this documented with Whirlpool because she had been told by the Whirlpool customer service rep that if we call in to talk to their technical experts, they may be able to get the unit replaced due to ongoing issues with the washer. I called whirlpool tech line and spoke to Steve SR# 7740759855. He advised that all the repairs have been different repairs and that there have all been resolved. He advised to go ahead with the wire harness replacement, and that he would get it documented. However, he advised that if the customer is unsatisfied with pursuing repair, they make contact whirlpool, customer service for further resolution. Ordering the wire harness and the office will need to contact the customer about a return date due to an out of stock part. No parts were installed; ordrng 1 W11643701 (Wire harness)"

"Arrived on site for washer still tripping breaker and leaking . Found hole in bellow and looks like it had leaked on to recirculation pump. Replaced bellow and pump assembly W11458345, W11314648. Ran all test and 12 also . No water leaks detected at time e of service . Job complete"

"Arrived on site to test unit for water leaking, tested unit found gasket is sealing good no water leaking under unit, split the door and found insulation sitting in the tub pulling water out and causing a leak, secured insulation properly and tested, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for clothes wet at end of the cycle. Upon arrival customer stated that the unit constantly stops mid cycle and does not spin the clothes out. Tested suspension, found it extremely bouncy. Customer also stated she loads the unit 75% with clothes. Replaced suspension (W11130359) and advised customer to keep load sized at the 40% mark of the basket to prevent premature failure of components. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously ordered parts. Upon arrival, replaced drain pump W11025157 due to not completely drying . Ran diagnostics and there are no saved error codes. Ran automatic test cycle an all components including heater operate correctly. As far as drying issue. Noticed rinse aid is not being used and advised customer that plastic dishes will not dry correctly due to not being able to absorb heat. Explained benefits of using rinse aid. Uploaded pictures to SD. Upon completion there is no one available to sign off repair. Contacted Techline for documentation. Spoke with Brandon. Explained issues and submitted photos via text. SR# 7740753461"

On arrival verified complaint of not heating. Verified voltage and polarity. Ran vent test and it failed. Inspected heater and found it damaged and grounded. Checked hi limit and found open. R3placed heater and thermostat kit. Ran time dry and found unit is now heating correctly. No noise in unit. Job complete installed wp3387134 and 279838

Arrived on site to install microwave cavity light. Removed console and installed bulb. Returned power to unit and verified proper operation. Unit working as designed. Parts used - W10886919.

"WED5010LW1 Arrived on site for unit, not drying properly. Upon arrival, customer mentioned a lot of lint was removed from the vent hose and on the exit on the roof. Customer, just want to be sure that there is nothing wrong with the units. Tested temperatures with vent attached, temp reads 133 - 300F. Anemometer reads over 2000FPM (picture attached). Removed duct assembly in the unit and it was cleared. Unit is functioning as designed. Advise customer to call a duct cleaning company for their opinion. Customer agreed. No parts needed"

"Arrived on site to test unit for leaking. Customer stated it happened when left faucet trickling to prevent water line from freezing. Ran diagnostics and found no signs of water leaks. Found water backfilling into dishwasher from drain hose and could potentially leak especially when leaving faucet trickling. Installed high drain loop and advised customer to monitor. If issue persists recommend door gasket, fill valve, and drain pump. No parts replaced at this time. Job complete"

Arrived on site to test unit for noise. Verified with customer noise coming from RC air damper. Replaced damper control(WPW10594329). Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to inspect cooktop with no power. Upon further inspection, the customer advised that they have not been able to use the cooktop since they moved in 5 days ago. I tested the cooktop and found it non-responsive. When I checked to verify the model/serial numbers, I found the power cord pigtail hanging down from the bottom of the unit (photo). I also found the red and black wires with small cuts and abrasions on them (photo). I advised the customer of my finding. I checked the breaker and found it to be a gfci and it was tripped. I cycled power and retested the unit and it is heating as designed. I had the customer sign the waiver of damages when removing the glass cooktop and raised the cooktop using my supports and removed the glass cooktop to inspect inside the unit. I did not find any issues. I reassembled the unit and retested and it continued to operate as designed. I recommended the customermcontact their builder and have them correct the power cord pigtail. Unit is operating as designed, job completed. No parts installed."

"Arrived on site to install previously diagnosed parts. I removed the basket, hub, stator, and rotor, and when I went to remove the drive shaft and bearings, the drive shaft would not come through the tub. I spoke to SW and PR for assistance, and after several attempts spanning 40 minutes, I was still unable to get the drive shaft and bearings removed. PR advised that we would need to order the outer tub at this point. Ordering the outer tub and the office will need to contact the customer about a return date when parts are available. No parts were installed. Please schedule service for two hours on the return trip.; ordrng 1 W10381077 (Outer tub)"

Arrived onsite for door not opening or closing properly. On arrival found drawer is functioning customer also confirmed drawer is functioning. Customer was questioning the accessory pieces received with unit. As stated in last visit we can not order missing parts. Advised customer to reach out to manufacturer to claim any missing accessories. No parts used job completed

"I write on site for an oven that is not heating. Inspected unit and work area. The customer advised that the unit does heat, but they are having consistent issues with this unit due to the prior damage that was done to it before it was delivered. The customer stated that the oven door does not sit flush, the microwave door has to be pushed in to get the microwave to start, and the unit still is damaged. She advised that she thought that because of the damage done to the unit, the unit would have had to have been dropped and she believes the whole machine may have warped, causing these other string of failures. I confirmed the customer's complaint and did find the oven door and microwave doors sitting unevenly. I checked the hinges and the receivers and found no abnormality with the door, hinges, or recievers. I found the door opening and closing smoothly. I called Whirlpool Techline and spoke to Butch SR# 7740758386. He had me send him several photos and asked if any parts have been replaced. I explained to him that both doors came out of the box broken and shattered and the trim had been bent. Thus, all three components had been replaced. He advised that he believed the customers initial thought of the unit being dropped was probably what happened due to all the damage noted. He advised that when this happens, it will cause the cabinet to warp, not sit evenly, and cause other issues like the ones . He advised to make no repairs at this time and advise that he was giving the unit a damaged designation. He advised the customer service will contact the customer for further resolution. Call complete. No parts were installed."

"Arrived onsitw for dishwasher with no power unresponsive control console. Found open line wiring inside door. Repaired wiring. Unit is now operating as designed, advised customer on repair. Unit is now operating as designed. No parts."

"Arrived on site to replace control box and LED modules, the part in the box labeled control box is not a control but a panel of some kind, reordering part, office to reschedule ; ordrng 1 W10798006 (Control box)"

Arrived on site to replace bake ignitor. Replaced ignitor test unit and unit pre heated to 350? job complete. WP9758079

rrived on site from previous visit due to a defective icemaker. I installed new icemaker tested teeth were moving water dispensed into icemaker client heard it as well product works as it's designed no water leaks visible from main water supply. ; Job Cmpltd,

"Arrived on site to test unit for not cooling properly, tested unit found deli UI full of water causing 12volt circuit to act erratic, noticed that ice in basket is melting from bottom up inspected separator and found door not sealing, will need to replace separator and deli UI to fix issue, ordering parts rescheduled for 1/22; ordrng 1 W11572058 (Separator) and 1 WPW10769076 (Deli UI)"

Arrived on site to replace board. Replaced board test unit and unit test good job complete. W11448962

"Arrived on site for bottom hinge still making noise. Used grease on hinge WP542638. Called tech line documented findings and work done . Tech recommended to replace both hinges at same time and to grease up before installing them . Ordering grease, upper and lower , will need second man. Same Sr number . Call to set return . No water leaks detected at time of service ; ordrng 1 WP542638 (Grease) and 1 Secondman and 1 W11233362 (Upper hinge) and 1 W11233362 (Lower hinge)"

"Arrived on site for range tripping breaker when oven is used. On arrival confirmed failure. Found harness connection to broil elements were not fully seated in place and secured them. Found 244(L1-2) , 122 L1-n & L2-n, and 0 g-n. Replaced control and found br3aker is a 35 amp and unit requires a 40 amp. Reported findings to techline sr#7740746321. Instructed customer they would need a 40 amp breaker(required per owners Manuel for unit). Unit is now working as designed.Call complete"

"Arrived on site to replace previously diagnosed part. Replaced console (W11600321) and connected unit to wifi and the app. Tested unit, unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed parts. After replacing cam and actuator, tested good. No leaks. Parts used w11481722, w10721967"

Arrived on site for a dishwasher that is leaking. Inspected unit and work area. I ran the unit through diagnostics and found an F8 E4 (float switch open) error code. I ran the unit through an auto test and tested the unit. I found the unit fill and start to run without any leaks.Present underneath the dishwasher. I pulled the unit out and found water starting to leak from the third level rack connection on both sides where the lock nuts were attached. Ordering the third level rack and nut parts and rescheduled the customer to 1/21. No parts were installed. ; ordrng 4 W11545286 (Locking nuts)s and 2 W11561204 (Upper slides)s

"Arrived on site to test unit for clicking noise during agitation. Upon arrival customer stated during agitation the unit will make a clicking noise but does not actually move the clothes, spin cycle works fine. Entered diagnostics and started a cycle, when agitating the basket did not disengage. Found actuator not shifting. When inspecting bottom end components, found all the grease has been pushed out of the gear case. Unit will require a full rebuild. Wash plate is seized to gear case shaft. Replaced gear case (W11454734), splutch (W10721967), actuator (W10913953), hub (W10528947), and wash plate (W10902814). Tested unit, noise has been eliminated. Ran a calibration cycle successfully. All components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for door not closing correctly. Test unit and found hinges over extended not allowing door to close correctly. Ordering new hinges and arms office to reschedule ; ordrng 2 W11675306 (Hinge)s and 1 2hourjob (2 hour job) and 1 WPW10128850 (Arm) and 1 WPW10128850 (Slide arm)

Arrived onsite for washer not spinning out clothes. I found the washer to have trouble spinning. I checked underneath the unit and found the rotor teeth chewed up. I also found gearcase oil present indicating a blowout. Unit will need a new gearcase and rotor and return with everything else assigned to call. RS for 01/21/25 PM appt only. Ordering W11393685 Gearcase and W10915701 Rotor.; ordrng 1 W11393685 (Gearcase) and 1 W10915701 (Rotor)

"WRS331SDHM08 Arrived on site for doors not closing properly. Upon arrival, found unit drastically leaning forward. Inspected, all cams and hinges and checks out good. Proceeded to level unit. Opened and closed the doors on multiple occasions and now Unit is functioning as designed. No water leaks detected at this time. No parts needed."

"WRS331SDHM08 Arrived on site for broken waterline. Upon arrival, found inlet tube to be broken ( picture attached). Ordering W11162040 inlet tubing and W11162036 outlet tubing. No water leaks detected at this time. Customer agreed to reschedule Jan 22nd. ; ordrng 1 W11162040 (Inlet tubing) and 1 W10900447 (Outlet tubing) and 1 W11162036 (Outlet tubing)"

Arrived on site to test unit for dryer door hard to close. Adjusted catch and door closing as bit easier. Advised customer with use door will get easier to close and is working as designed. No parts replaced. Job complete.

"I'll wrapped on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer stated that before the unit stopped completing cycles, the machine was barely dribbling in water when using the cold settings. She said her son tried to remove the hoses and they cleaned off the debris on the valve filter. But she has had no more water come into the unit. I ran the unit through diagnostics and found an F8 E1 (long fill) error code. I tested both valves and found the cold water valve being the culprit and not drawing in very much water at all. Ordering the valve and rescheduled the customer to 1/27 due to the customer being unavailable prior to. No parts were installed. ; ordrng 1 W11038689 (Valve)"

Arrived on site and corrected harness using lower harness(w11643701). Completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for dispenser door no opening when running cycle. Test unit and found damaged solenoid on dispenser. Replaced dispenser test unit and unit test good job comete. Replaced part W11412300

Arrived on site to test unit for not heating/ no power. Found thermal fuse was reading open. Replaced fuse(WP3392519). Unit failed ventilation test. Showed customer how exterior vent on roof was clogged with lint. Advised customer to have vent cleared by professional before using unit to prevent further damage. Unit working as designed at this time. Job complete.

"Arrived on site for customer complaint of banging noise during spin. I tested suspension, agitation, spin, water valves, and drain. I ran a calibration, unit tested good. Found supply hoses could be hitting the back of the unit during spin. Instructed customer to make sure the loads are balanced and to get video if it keeps happening."

"Arrived on site to inspect dryer displaying error code F3E1 and not allowimg the dryer to complete a cycle. Upon further inspection, I tested the dryer, and the error code displayed after about 10 seconds. I gained access to the control and measured the resistance of the outlet thermistor. The thermistor measured out of spec. This thermistor is causing the dryer to display the error. I replaced the thermistor and re tested the dryer. The dryer is now operating as designed. No gas leaks were observed during service. WP8577274"

"Arrived on site to inspect dishwasher dispenser not staying closed to secure detergent. Upon further inspection, inspection found that the detergent spring had broken. I replaced the dispenser and tested the unit. The dishwasher is now fixed and operating as designed. No water leaks observed during service. W10861000"

"Arrived on site for customer complaint of unit not completing cycle. I ran diagnostic test cycle, no error codes present, unit passed diagnostic test cycle. Instructed customer to take video of what she is experiencing."

"Arrived on site for customer complaint of mold inside dishwasher. I ran diagnostic test cycle, no error codes. Unit passed diagnostic test cycle. Heater working good. Instructed customer to use heat dry and use rinse aid."

"WDF332PAMS0 Arrived on site on site for unit leaking. Upon arrival, found leak coming from front tub lip (picture attached) and found suds present. Also found Unit not leveled. Leveled unit and replaced W11705151 dispenser. Tested unit and now Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to replace previously diagnosed part. Replaced control (W11513246) and applied power to unit, drain pump did not immediately engage. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for water leaking, tested unit found no leaks running it with out detergent, put a pod into unit and found unit creating excessive amount of suds in only 2-3 minutes of running time, explained to customer that unit is leaking because suds are being pushed out from the door, advised customer to run a few empty cycles and switch to liquid detergent so the amount can be adjusted, at this time job complete no parts installed"

"Arrived on site to test unit for not working properly ,tested unit found dryer is heating but shutting off do to over heating, inspected vent and found vent clogged, advised customer not to use unit until the restrictions have been removed, at this time job complete no parts installed"

Arrived on site to test unit for damaged inner door. Found damaged door will need to replace inner door and will need to replace arm attached to door. Ordering new arm reschedule ; ordrng 1 W11607070 (Arm)

"Arrived on site to inpsect dishwasher middle rack not able to pull out or push in. Upon further inspection, I found that the right side adjuster wheel was slipped out of the track and then became blocked by the rear stop. I reseated the rack aduster in the track and tested it. The issue is now fixed, and no parts are needed for the repair. I advised the customer to always pull the rack from the middle to prevent problems with the rack coming out of place.no water leaks observed during service."

"Arrived on site for customer complaint of noise issue in the RC. I found noise coming from diffuser, I replaced diffuser, unit tested good. Part used w11236851"

"Arrived on site to inspect refrigerator noises cool. Upon further inspection, I found the unit unplugged. Plugged it in and immediately it heard the compressor kick on and found it locked up. I evacuated the system and pushed nitrogen through the system to clear it. I removed and replaced compressor, access valve, and UV dye drier and vacuumed the system down to -30/0psi. Installed 56g of R600 refrigerant and allowed the unit to equalize. Plugged the unit in and tested and unit is beginning to cool and operate as designed. Recommended the customer allow the unit to cool for at least 24 hours before placing items inside. No water leaks observed during service, job completed. W11727250, WPW10143759, W11506635"

"Arrived on site for dryer not working properly. Clothes coming out very wet. Ran test on dryer and it is heating properly. Found no draft from vent. Removed vent hose and verified it was clear. Tested and without hose draft was perfect, back to no exhaust draft once hose is connected. Advised customer they vent is blocked in the wall. Will need to have vents cleaned and cleared. Left vent unhooked. Call complete. No parts"

21106 arrived onsite and found unit operating with failed loose belt causing squeal on spin when accelerating. Ordering belt to repair. ; ordrng 1 W11239857 (Belt)

12124 arrived onsite for timer sticking toward end of cycleand not cmpleting cycle just running ongoing. Replaced the timer again to repair. W10854240

"10101 arrived onsite for mechanical latch mount snapped and lwtch no longer usable preventing normal use. Replaced latch assembly, unit is now operating as designed. All checks good. W11176112"

Arrived on site for customer complaint of oven making noise. Found convection fan motor making noise. Ordering fan motor; ordrng 1 W10794022 (Convection fan motor)

On arrival verified complaint of no ice. Unit is currently making ice. Customer declined further service. Job complete no parts installed.

"Arrived on site for oven not heating properly. Vacant house. Tested and found bake burner not spraking, removed back panel. Found wire to igniter was not connected, reconnected and verified operation. Call complete. No parts."

Arrived onsite for dishwasher not draining. Ran normal cycle all unit cycle are operating correctly unit is draining properly. Customer will monitor and contact office if issues continue. No parts used job completed. Office to run cc on file.

Arrived on site to replace failed compressor. Changed out compressor with new one. Pulled vacuum and unit held charged per spec. Ran unit and compressor is now running. System is cooling customer will monitor 48 to 72 hrs job completed. Office to run cc on file. Parts usedW11506635W11209866Wpw10143759

"Arrived on site to test unit for door rubbing. Upon inspection found the FC door bracket is rubbing on the RC door. Found washer is missing and causing the FC door to make contact with RC door. Installed washer (WP4877576) and tested, bracket now has enough clearance. Unit is now functioning as designed, job complete."

"Arrived on site for customer complaint of squealing noise. I found failed idler pulley. I replaced repair kit, unit tested good. Part used 4392065"

Arrived onsite to replace washer hoses. I arrived onsite and customer stated they had lowest out to replace their dryer and they hooked up new waterlines to the unit. Customer has not used it and waited for us to come and check it. I tested the unit and found all operating as designed at time of service. Call complete. No parts installed. Called safety SR 7740673603.

Arrived onsite for not spinning and found unit operating with faiinf hub preventing spinning of the basket. Ordering hub and gearcase just in case. Advised customer on needed repair. No parts; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase)

"Arrived on site to inspect washer not starting a cycle and lid not unlocking. Upon further inspection, I observed error code F9E1 (long drain). I gained access to the control and detected an open line to the drain pump. I attempted to repair the broken wire for a temporary fix, however, it was unsuccessful. I was able to get the washer open so the customer could remove his wet clothes. I am ordering the lower harness W11643701 and scheduling for January 22. No water leaks observed during service. ; schdld next appmnt for 1/22 WED !"

"Arrived on site to follow up on sealed system repair. Tapped system and found pressure present. Evacuated system and replaced drier. Added some nitrogen to make sure no oil was in the lines. Did hear a weak bubbling on the suction line, but nothing was blowing out of the line. Replaced compressor and pressurized to 150psi. Found no leaks present. Vacuumed down and charged to spec. Tested unit and verified cooling began and was present. Unit working as designed. Parts used - W10832994, W11506535, WPW10143759."

"Arrived onsite for microwave not heating. I found the diode to have a crack. I replaced the diode and issue still present. I found the capacitor to be reading OL. I replaced the capacitor and issue is still present. I replaced the magnetron and tested unit. Unit is now operating and heating as designed. Call complete. Installed W10754299 Magnetron, W10850446 Capacitor, and W11256462 Diode."

"Arrived on site to test unit for microwave not heating, found unit sitting outside by the door and customer not home, spoke to customer that unit needs to be installed soit can be tested properly, customer stated she will be available in 10 minutes, waited 15 and had to move on to next job, office will rescheduled her ; O-emld tckt"

Arrived on site to test unit for console turning on and off when heating or opening the door. Test unit and found shorted console. Replaced console test unit and unit test good job complete. Part used W11659261

Arrived onsite for oven with stuck key error code. I found the panel not to respond correctly. I replaced the panel and tested the unit. Unit is now operating as designed. Call complete. Installed W11600651 panel control.

"Arrived on site. Opened new icemaker box found fill cup broken on icemaker,due to icemaker design unable to switch fill cup will need to order a new icemaker. ; ordrng 1 W11744241 (Icemaker)"

Arrived on site to test unit for console not responding. Found unit receiving proper voltage. Console receiving voltage but not responding. Cycle power to unit and was able to get console to respond. Recommend console replacement. Also needing vent outlet for damaged damper door. Scheduled for 1/21.; ordrng 1 W11413566 (Console) and 1 W11129408 (Vent housing)

"MED7230HC3 Arrived on site for unit making rattling noise. Upon arrival, proceeded to disassemble unit and found nails in the blower housing. Cleaned all lint and removed nails and explained to customer. Tested unit and now Unit is functioning as designed."

Arrived on site and replaced previously diagnosed console(W11158455). Unit is now working as designed. Job complete.

"On arrival verified complaint of not heating. Per previous diag replaced motor. Ran timed dry and confirmed no noise, motor turns with drum, and unit heats. Job complete installed 279827."

"Arrived on site to test unit for not latching. Upon arrival customer stated the lid latch mechanism fell through into the tub when he was closing the lid. Inspected and found retaining clips have been broken. Replaced lid latch (W11700916) and tested unit, unit is now latching properly and all other components are properly engaging. Unit is now running as designed, no leaks detected, job complete."

Arrived on site for range not allowing oven section to heat. On a4rival co firmed issu3and found ignitor burnt and not sparking properly. Replaced ignitor ignitor wpw10324262. Tested oven and found it heating g as d3aigned. Call complete

Arrived onsite for dishwasher not draining/backfilling. I found the check valve in the drain hose not to close causing a backfill present which also caused the lines to clog. I replaced both drain hoses. Customer will also need to replace their disposal as they stated their disposal will not function and that could also cause a backfill/drain problem. No water leaks present at time of service. Call complete. Installed 8269144A Hose and WPW10545278 HOSE.