Service History 88

We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Andice, TX 78628
Lou
Job Details: 10/16/2021
"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested all of the burners and found the back left burner ignitor does not arc when pressing the valve knob, but will arc when pressing other valve knobs. I removed the cooktop and found the back left burner valve ignitor harness was not fully seated. Reseated and confirmed the others were good and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2021
"Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E1. Cleared the code and continued with testing. I manually tested the hot/cold valves and found the cold valve not opening fully. I removed and replaced the inlet valve assembly and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Georgetown, TX 78626
Lou
Job Details: 10/16/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=6 degrees. Customer advised that the ice maker wasnt working and not getting water. I tested the water dispenser and found no water coming out but I could hear the valve opening and humming. I pulled the unit out and found the water source at the wall was turned off. Also, I found the unit was not leveled properly. Once I placed the unit back in its space, I leveled the unit and provided recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Andice, TX 78628
Lou
Job Details: 10/16/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud screeching noise. I disassembled the unit and found the tension pulley wheel badly gunked up as were the four rollers. Also found the belt beginning to fray.I vacuumed the lint from the unit and cleaned all axles. Reassembled the unit with the old belt and tested and unit is operating as designed. I am ordering the belt and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service ; ordrng 1 WP8547157 (Drive belt) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
GE REFRIGERATOR
Model GSL25JGCBLS
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=17 degrees and RC=51 degrees. I found frost on the evap cover. Removed the cover and found the evaporator engulfed in frost/ice. Inspected the defrost element and found it shorted as was the thermistor. I removed and replaced the defrost element and thermistor and removed the frost/ice from the evaporator. Tested the unit and it is operating as designed. The evaporator began to make a good frost pattern. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM0
Near Pflugerville, TX 78660
Matthew
Job Details: 10/15/2021
Arrived onsite for dishwasher not functioning properly. Upon arrival put unit in diagnostics and found wash motor not energizing. Unit does fill and drain. Customer stated dishwasher would partially function if on normal mode and no other selections were made. Customer tried and again wash motor would not energize. Wash motor has total failure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF25D4MDM01
Near Austin, TX 78748
Luis
Job Details: 10/15/2021
"Arrived on site for no water or ice. Tested dispenser no water,removed filter tested water dispenser water is dispensing,ran icemaker through a cycle water filled icemaker. Advised customer to replace water filter,if issue continues with new filter will need housing.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF
Near San Marcos, TX 78666
Noah D
Job Details: 10/15/2021
"Arrived on site to inspect unit for freezing items in fridge area, upon inspection found the unit at 47 in frudge and 0 in freezer, thermometer in unit was around 34-35, fixed the temps on ui and found the thermistors worked normally. 39 in fridge and 3 in freezer, customer will monitor. Complete"
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Austin, TX 78721
Scott
Job Details: 10/15/2021
"Arrived on site for range throwing error code for fan . Customer did a power reset at breaker before visit . Has used unit several times , no reoccurring error . Ran diagnostics,for fan code . Cleared code and did a control reset . Ran preheat to 350, and then 400. No error codes . All checking normal. Did mention if it happens again range would need new blower . No gas leaks detected at time of service.Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78681
Jonathan S
Job Details: 10/15/2021
"Arrived n site for dishwasher not cleaning dishes. Performed diagnostics mode, no error codes. Monitored test cycle operation. Found all components operating as designed. Found customer on home water softener system and using to much soap. Spoke with on soap usage and to run cleaner through unit once a month. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78757
Scott
Job Details: 10/15/2021
Arrived on site for unit not draining and flashing drain error code . Found blue wire on drain connection pulled out of molex . Repinned wire . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW0
Near Austin, TX 78731
Kevin
Job Details: 10/15/2021
"Arrived on site and inspected dryer and found and 120 V on one leg but only 22 V on the other, took pictures. An electrician will be needed to correct the issue.
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2021
"Arrived on site for WILL NOT START WHEN BUTTON PUSHED--JUST THE LIGHT COMES ON WHEN YOU PRESS THE BUTTON--NO NOISE. Removed stackable dryers away from the wall and found too much lint and debris behind dryers. Explained to office staff that until all dryers have all been pulled away from the wall and debris and lint has been removed we wont be able to service the dryer. If fire hazard is not removed, most likely the issue will come back and cause the same failure. Returning with all parts and will start with thermal fuse. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS0
Near Austin, TX 78701
Leonardo
Job Details: 10/15/2021
"Arrived on site test unit for F8E0 error code, tested unit found blower fan not working replaced fan, tested unit, unit working as designed no leaks detected job complete"
We serviced a
GE FREEZER
Model GYS22GMNCES
Near Lampasas, TX 76550
Al
Job Details: 10/15/2021
Arrived on site and to install previously ordered parts. After installing above parts I advised the customer to place a bottle of water inside the freezer compartment and when it freezes its ok to add food to the unit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Florence, TX 76527
Lou
Job Details: 10/15/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics a showing no error codes. Continued with testing and found the unit makes a loud screeching noise during spin cycle. I removed and replaced the gearcase, cam assembly, drive belt and actuator and calibrated. Retested unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model DU8000XB0
Near Lampasas, TX 76550
Al
Job Details: 10/15/2021
"Arrived on site to inspect dishwasher not starting. Checked junction box and found the unit was receiving 120 volts. The unit door switch was operating, but the timer wasnt registering correctly, not allowing the unit to turn on. Ordering the timer to complete the repair. Needs more work; ordrng 1 3373590 (Timer)"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI1500PHW6
Near Lampasas, TX 76550
Al
Job Details: 10/15/2021
"Arrived on site and inspected ice machine not producing ice. After consulting with the customer, it was discovered a previous company was due to replace both the compressor and evaporator, but Covid protocol canceled the sealed system repair. Ordering the compressor, evaporator for the sealed system repair. Authorization . Unit doesnt produce any ice. All previously ordered parts marked for use on return services. ; ordrng 1 WPW10605286 (Compressor) and 1 W10843121 (Drier tube) and 1 Authorization (Sealed system tech 2 hours), states that autho needed"
We serviced a
MAYTAG MICROWAVE
Model UMC5200BAS
Near Georgetown, TX 78628
Lou
Job Details: 10/15/2021
"Arrived on site to inspect microwave damage. Upon further inspection, I found the paint peeling off on the bottom panel underneath the turntable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Taylor M
Job Details: 10/15/2021
"Arrived on site to replace previously diagnosed yoke and auger motor on refrigerator freezer compartment, I gained access and replaced both, the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2021
"Arrived on site for There is a grease stain inside the washing machine tub. Customer showed me brown areas inside washer. The stains were on the three baffles. Didnt look like gear grease, but placed in diagnostics and no error codes came on. Ran through full diagnostics cycle and when washer went into spin it sounded good. Bearings are not damaged and washer is running as designed. No repairs needed. Recommended affresh cycle with affresh tablets. Eraser should be rubbed gently onto stain to avoid damaging the baffle color. May need to rub hard to completely remove stains and warned customer it may discolor the gray on the baffle but at least the stain would be gone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78757
Taylor M
Job Details: 10/15/2021
"Arrived on site to diagnose refrigerator dispenser not dispensing water properly, upon arrival the customer informed me that the unit is now operating properly as designed after she had changed the filter and ran the water for a few gallons, I verified functionality and checked for any issues at the inlet valve, filter and dispenser, all checked good. Job complete."
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near Round Rock, TX 78681
Jonathan S
Job Details: 10/15/2021
Arrived on site for dryer making noises. Inspected unit and work area. Tested operation to verify failure. Disassembled unit and tested each component individually. Found guide wheels at fault. Office to schedule appointment when ETA is available on parts.; ordrng 4 WPW10314173 (support)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Lockhart, TX 78644
Noah D
Job Details: 10/15/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit was having a restriction or leak in top left corner of Evap, spoke with AH and was told to order a full SS. Office to reschedule ; ordrng 1 WPW10143759 (Uv) and 1 W10769822 (Compressor) and 1 W10858281 (Evap) and 1 2hrs (2 hrs) and 1 Sealedsystemtech (Sealed system tech) and 1 W11506635 (Access)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Kempner, TX 76539
Tyler
Job Details: 10/15/2021
Arrived on site for ice machine making thin ice still. Upon arrival I found unit full of ice and confirmed that unit was set to thickest lvl but was producing very thin ice. After further testing I found cause of problem was the recirc. Pumps internall float sensor timing out to quickly when res. Tank filled. After replacing pump I reassembled and tested unit. Found ice machine made a full thick layer of ice as designed. Instructed customer to give unit 24hrs to replenish large ice in bin. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2021
Arrived on site for Washing machine recently started making a ratcheting noise while agitating. Found agitator was loose and wobbled when it was jiggled by hand. Removed agitator to inspect teeth at bottom where it mounts to the gearcase stem. Teeth looked good. Reassembled the agitator and made sure the mounting bolt was tight. The agitator no longer wobbles or seems loose. Asked the customer if we could run a load of towels to test agitator. Once washer went to agitate the noise was gone. If it starts making the loud noise again they will know the agitator teeth are worn and it needs replacement. Customer was loading items by wrapping them around agitator instead of loose heaps. Showed them owners manual section where it covers loading items. This may have caused the agitator bolt to come loose and cause it to wobble and grind teeth.
We serviced a
GE DRYER
Model GTD75ECSL0WS
Near Georgetown, TX 78626
Jimmy J.
Job Details: 10/15/2021
Arrived on site for powers on but not starting. Captured picture of missing model and serial tag for quick pics. Tested dryer in diagnostics and no errors came on. Tested drum and could hear motor click but drum wouldnt spin. Gained access to the drum and found a large tear in the belt and belt was very loose. Removed drum and found belt was only attached to the idler pulley. Removed belt and installed new belt. Inspected rollers and glides. All moving parts that assist drum functioning as designed. Powered up dryer and drum is turning as designed. Heat is on. Explained to customer to keep the dryer where I left it to avoid crushing the air vent. Air vent venting properly but it is very long and gets tangled if pushed too far against wall. Gave customer a leave behind pamphlet for future reference. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78703
Luis
Job Details: 10/15/2021
"Arrived on site for no ice. Ice in bin,removed housing adjusted wiring and housing,reassembled ice compartment,ran diagnostics icemaker passed water filled in ice tray and bucket switch passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Austin, TX 78728
David Z
Job Details: 10/15/2021
Arrived on site to follow up on refrigerator not cooling. Found no cooling in either compartment and compressor sounded weak. Checked pressure and found 30 psi. Evacuated system and replaced compressor and dryer. Vacuumed unit and verified vacuum held for 10 minutes. Checked beads in dryer and found them white and clean. Charged 5oz R134. Verified good pressures and unit cooling. Call complete.
We serviced a
MAYTAG OVEN
Model CWG3100AAE
Near Austin, TX 78731
Kevin
Job Details: 10/15/2021
"Arrived on site and replaced igniter, oven is now working properly, took one picture. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78728
David Z
Job Details: 10/15/2021
"Arrived on site to diagnose refrigerator that was not dispensing water or ice, or making ice. On arrival customer advised me on the history of the unit, and that door was replaced in 2018. Unit isnt making or dispensing ice, and sometimes water. Found harness had severed wires due to rubbing on the eyelet.
We serviced a
KENMORE ICE MACHINE
Model 106.895837
Near Georgetown, TX 78628
Lou
Job Details: 10/15/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested and all components came on. I turned the unit on and monitored a cycle and the evaporator never formed a sheet of ice. While testing, the reservoir drain pump stopped operating. I found where the grid cutter connector had shorted. Tested the cutter and found it out of range on ohms reading. Tested voltage at the control and it is good. I found the compressor very hot and a large amount of corrosion on the copper lines. No water leaks observed during service, job completed. Unit left turned off for safety."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/15/2021
Arrived on site to test unit for water constantly filling. Found cold valve was clogged with debris. Advised customer to have plumber clear lines prior to installing valve. Advised this would be the last valve covered for recurring issue. Office to reschedule. ; ordrng 1 W11210459 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78754
Matthew
Job Details: 10/15/2021
Arrived onsite for refrigerator rocking back-and-forth. Found leveling legs already extended completely. Upon further inspection found right rear corner damaged. Frame is damaged and caved-in. Unit can?t be leveled. Called tech line for assistance. Provided SR#7732002801. Builder will need to contact supplier. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/15/2021
"Arrived on site for refrigerator with water buildup at bottom of RC. Inspected unit and work area. Gained access to inlet valve and RC drain. Found water evaporator drain pan missed aligned and drain frozen over. Cleared drain line with steamer. Tested drain operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WFE525C0BS0
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/15/2021
Arrived on site to diagnose a range that is giving error code. Found main control shorted
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 10/15/2021
Arrived on call for complaint of gas smell. No gas smell detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Jarrell, TX 76537
Lou
Job Details: 10/15/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I tested the ice maker and it failed to harvest. I removed and replaced the ice maker and retested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Buda, TX 78610
Leonardo
Job Details: 10/15/2021
"Arrived on site to replace front left igniter, replaced igniter, tested unit, unit working as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model KSEB900ESS2
Near Austin, TX 78731
Kevin
Job Details: 10/15/2021
"Arrived on site and inspected range and found consul is unresponsive. Replaced it, Console Its still covered under five year parts warranty. After replacement took one picture of range operating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Pflugerville, TX 78660
Matthew
Job Details: 10/15/2021
Arrived onsite for washer leaking. Upon arrival put unit in diagnostics and found stored error code for over suds. Ran auto test and could not find any leaks. Customer stated it?s intermittent. Ran normal load and watched. Found unit has small leak coming from dispenser housing. Will need to order and replace dispenser assembly. Office to reschedule.; ordrng 1 W11465532 (DISPENSER )
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78746
Luis
Job Details: 10/15/2021
"Arrived on site for water leaking. Tested dispenser water leaking from housing diagnosed a defective filter housing,replaced filter housing tested water dispenser no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Matthew
Job Details: 10/15/2021
Arrived onsite for refrigerator freezer door gasket coming off. Upon arrival found gasket set correctly but not secured. Gasket easily falls off. Replaced gasket for faulty insert. Replaced gasket and molded with heat gun. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
Taylor M
Job Details: 10/15/2021
"I arrived on site to diagnose a previously installed cooktop that had burned out and tripped the breaker and is no longer showing power, I gained access to the unit and turned on the breaker and verified proper voltage and polarity at the terminal block. I gained access to the module and called tech line and spoke with Anthony to ask why the repeated burn out of the module, he informed me that the unit is not compatible with certain ovens if there is a unit underneath, I gained access and verified the unit is compatible, he informed me that the unit has to have enough room for the fans to ventilate properly which requires 5 3/8 of clearance between the cooktop counter and the oven, I found that there isnt proper clearance sr#7732003902. The correction for this unit would be to either have the cooktop raised or the oven lowered to the point where there is 5 3/8 of clearance between the counter and the top of the oven, otherwise the cooktop will continue to fail. The cooktop is working as designed now after replacing the module, I informed the customer to not use the unit until the clearance issue is corrected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78705
Luis
Job Details: 10/15/2021
"arrived on site for door handle issues. Diagnosed set screw misaligned,reinstalled set screw correctly checked door and handle operation good."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Austin, TX 78754
Matthew
Job Details: 10/15/2021
Arrived onsite for poor wash performance. Upon arrival put unit in diagnostics and found stored error code F7E6 open motor circuit. Ran auto test and all passed. Isolated agitation and spin per troubleshooting and all passed. Put unit back in diagnostics and same error code appears again. Called tech line for assistance. Recommendations:Replace lower harness. Giving error in motor circuit. Provided SR#7731997608. Need to order lower wire harness. Office to reschedule.; ordrng 1 W11376227 (LOWER HARNESS )
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Manor, TX 78653
Matthew
Job Details: 10/15/2021
Arrived onsite for dryer not heating. Checked incoming voltage and was good. Unit would start but not heat. Upon inspection found failed heater and thermal cutoff. Replaced cutoff and heater. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Dale, TX 78616
Scott
Job Details: 10/15/2021
"Arrived on site for blower motor not working . Unit has been uninstalled. Found drywall stuck un blades causing motor to burn out . Removed debris from unit , replaced blower motor . Will need mounting nuts, install kit, dampener and motor cover . Ordering said parts . Call to set return ; ordrng 1 W11122643 (Mounting nut) and 1 W10821385 (Mounting kit) and 1 W10843943 (Damner) and 1 W10625423 (Motor cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lakeway, TX 78734
Robert
Job Details: 10/15/2021
Arrived on call for complaint of noise. Found bad gearcase will also need agitator. ordrng 1 W11161960 (Agitator)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC1
Near Round Rock, TX 78681
Jonathan S
Job Details: 10/15/2021
"Arrived on site washer not dispensing fabric softener. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F8-E1 long fill, F0-E2 oversuds and F0-E5 off balance load. Ran manual test and tested inlet valve functions and found working as designed. Found control not activating cold and hot at same time to dispense softener. Will need to replace control. All other components are operating as designed, no water leaks detected during service.
We serviced a
GE REFRIGERATOR
Model PSE29KSEBCSS
Near Round Rock, TX 78681
Jonathan S
Job Details: 10/15/2021
"Arrived on site for refrigerator making loud noise when attempting to dispense ice. Inspected unit and work area. Tested ice dispenser operation and found solenoid causing noise. Removed ice container and tested dispenser operation without. Found noise did not occur. Found shaft on ice container at faucet and will need to replace. Installed new ice container and tested operation. All tested good."
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 10/15/2021
"Arrived on site , found front seal has been pulled of front of drum . Ordering drum . Call to set return ; ordrng 1 WP279368 (High temp adhesive) and 1 W10518375 (Drum)"
We serviced a
WHIRLPOOL RANGE
Model GS445LEMS2
Near Austin, TX 78702
Leonardo
Job Details: 10/15/2021
"Arrived on site to test unit for gas smell, tested unit found bake igniter taking 3 trys to ignite releasing excessive gas in progress, need new bake igniter to fix issue, office to reschedule ; ordrng 1 WP9758079 (Bake igniter)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ2
Near Blanco, TX 78606
Jacob
Job Details: 10/15/2021
Handed light bulbs to maintenance. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Blanco, TX 78606
Jacob
Job Details: 10/15/2021
Looked at the unit for having some frost in the freezer. Looked at the evaporator and saw some ice buildup near the bottom of the evaporator. Upon further inspection. Found that the nipple to the drain hose was clogged. Removed the clog and left over ice in the freezer to help the unit drain better when it goes into defrost. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Blanco, TX 78606
Jacob
Job Details: 10/15/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2021
Arrived on site for Ice make not working/leaking. Found mold hanging from motor. Customer was removing ice and accidentally broke mold off motor housing causing the mold to no longer twist and find home position. Removed ice maker and installed new ice maker. Ran test 44 then 45. Ice maker harvested and filled as designed. Ran another harvest to empty water from mold to allow ice maker to start making ice. Inspected wire harness beneath freezer door. Harness looked good. Informed customer to dump any ice it makes today into tonight and tomorrow morning they can start using the ice it produces.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78753
Taylor M
Job Details: 10/15/2021
"Arrived on site to diagnose washer with penny stuck in it, I gained access to the unit and removed the wash plate and was able to remove the penny successfully, unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78130
Brandon
Job Details: 10/15/2021
"Arrived on site for customer complaint of right side door falling off, found hinge broken, ordering hinge. No damage to floor or anything else. ; ordrng 1 W11409290 (Hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Jarrell, TX 76537
Lou
Job Details: 10/15/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the unit not having a water hose for the ice maker, I installed a new hose and tested the ice maker and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78721
Scott
Job Details: 10/15/2021
Arrived on site replaced ice maker and fan . Ran fan and harvest test all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Cliff
Job Details: 10/15/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice bucket not locked in position and reset bucket. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near New Braunfels, TX 78132
Brandon
Job Details: 10/15/2021
"Arrived on site to replace previously diagnosed parts, found the fan motor was not the correct part, ordering the fan motor. ; ordrng 1 W11087438 (Fan motor) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78757
Taylor M
Job Details: 10/15/2021
"Arrived on site to diagnose dishwasher with no power, upon arriving the customer said that the unit has not had power for two weeks, I gained access to the outlet where the unit is plugged in to check polarity and voltage at the outlet and found that the unit was not fully plugged in, I found the voltage and polarity to be good. I ran the unit in a diagnostics service cycle to verify functionality, the unit is operating properly as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Austin, TX 78726
David Z
Job Details: 10/15/2021
"Arrived on site to diagnose refrigerator with door gasket issues. Found right RC compartment door gasket torn open with magnet protruding. Part has not arrived yet, will schedule when we receive RC compartment gaskets. ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Robert
Job Details: 10/15/2021
Arrived on call to replace previous diagnosed part. After installation test operation now the washer runs quite but after about 4 minutes the breaker tripped. Ordered harness. ; ordrng 1 W11344507 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/15/2021
"Arrived onsite for dishes having a dirty white film on dishes, and that the top rack is not cleaning. Tested the unit to be sure that the unit is working properly. Unit is working as designed and saw that the top of the unit on the inside is wet. The top spray arm is working. Called tech line let them know of findings. Said to be sure that they are not using more than one pod. When doing a pre rinse to not totally clean the dishes as the soap needs something to cling to as it?s washing. Also if the water coming in is at least 120 degrees also the water maybe hard water coming from the water supply can be the issue as well. No issues at this time.job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PLYB7
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/15/2021
Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/15/2021
"Arrived on site to install previously diagnosed parts. Removed lid latch and installed new lid latch. Removed belt and installed new belt. Customer had a small load to wash so we ran a quick cycle ensuring to load in loose heaps. Washer filled, agitated and spun as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JZ0
Near Pflugerville, TX 78660
Matthew
Job Details: 10/15/2021
Arrived onsite for potential cooktop issues. Upon inspection found no issues with cooktop. Found that what the customer was noticing was the outline of the insulation on the burners thinking debris got into the glass cooktop. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Austin, TX 78745
Kevin
Job Details: 10/15/2021
"Arrived on site and inspected washer and found no water flowing from cold water valve in diagnostic. Replaced valve assembly and confirmed operation by running a calibration cycle, job complete"
We serviced a
GE MICROWAVE
Model JTP86BF2BB
Near Kempner, TX 76539
Tyler
Job Details: 10/15/2021
Arrived on site for a while oven microwave combo not allowing microwave to heat correctly upon rival I confirmed the complaint after disassembling the unit I found the capacitor in diode as well as magnetron at all three failed. Made repairs reassembled and tested unit. Found microwave heating as designed. Call complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Marble Falls, TX 78654
Cliff
Job Details: 10/15/2021
Arrived on site to diagnose a dryer that is not starting. Found motor struggling to run and it will need to be replaced to complete repairs. Issue may also be related to home electric.
We serviced a
IKEA RANGE
Model IGS426AS1
Near Austin, TX 78745
Leonardo
Job Details: 10/15/2021
"Arrived on site to replace bake igniter, replaced igniter, tested unit to 350, unit working properly, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/15/2021
"Arrived on site to install previously diagnosed parts. Installed new sump and motor. Tested unit and unit tested good. No leaks detected, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near New Braunfels, TX 78132
Noah D
Job Details: 10/15/2021
"Arrived on site to inspect unit for making too much ice, upon inspection found the unit full of ice but the arm was in the on position still, customer thought the pileup of ice would turn off the arm but it was not. Customer will need to monitor, instructed customer to turn off icemaker when the bin is full and turn it back on when its low if not behind used often.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Blanco, TX 78606
Jacob
Job Details: 10/15/2021
Arrived onsite to replace ice maker as ordering by previous tech. Replaced ice maker. Tested the ice maker. Ice maker tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78752
Taylor M
Job Details: 10/15/2021
"Arrived on site to diagnose a washer having drain issues, I gained access to service diagnostics and found no fault codes, I put the unit through a service diagnostics cycle and found that the unit is not actuating properly and making a strange noise during spin, I gained access beneath the unit and found the actuator was out of place, I replaced it. I removed the belt and put the unit into a manual high spin, I found the noise is coming directly from the motor, I am ordering a new motor to complete the repair,; ordrng 1 W10890624 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite and found unit operating with loose connection from the main power supply. It caused an arc. No extensive damaged. Secured connection. Unit is now operating operating safely and as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
"Arrived onsite and found warped caps causing intermittent lighting. Advised customer that caps were needed to repair. Ordering caps to repair, office to reschedule. ; ordrng 2 WPW10183368 (Burner cap)s and 2 WPW10183369 (Cap)s and 1 WPW10183370 (Cap)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite and found control glitch preventing operation of unit. Reset control. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78132
Andrew
Job Details: 10/15/2021
Arrived on site to test unit for frost build up on ice maker and ice bin. Found ice door not closing properly. Recommend replacing ice door. Office to reschedule. ; ordrng 1 W11204892 (Ice door) and 1 W10752689 (Dispenser heater) and 1 W11189145 (Motor bracket)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMS02
Near Austin, TX 78703
Luis
Job Details: 10/15/2021
"Arrived on site for dispenser issues. Unit dispensing crushed ice when switched to cubed motor doesnt power on,tested with new motor same issue diagnosed a defective control
We serviced a
WHIRLPOOL REFRIGERATOR
Model EC3JHAXRL13
Near Meadowlakes, TX 78654
Cliff
Job Details: 10/15/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice bucket frozen over and thawed bucket. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite and cleared ice and removed ice container to reset. Also replaced control to correct icebox fan issue. Unit is now operating as designed. All checks good.
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite for not heating and was advised that unit had stopped heating a few days after prior repair. Tested voltage and found good voltage at wall. Advised customer heater assembly would be reordered and LS would be assigned call to address the previous wiring repair in event of wiring failure. ; ordrng 1 DC97-14486A (Heater)
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/15/2021
"Arrived on site to install previous diagnosed parts. Removed control without power and installed new. Tested operation and found operating. Installed unit and found same fault occurred. Per diagnostics mode and tested lights and door latches. Found both operating in diagnostics mode. Found both door latches read open when putting in self clean mode. Tested door latches and found closing and opening as designed. Found failed harness. Will need to 2 techs, unit sets to low for oven dolly. ; ordrng 1 OFFICETOSCHEDULE (2 HOUR JOB) and 1 WIREHARNESSMAIN (WIRE HARNESS MAIN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kyle, TX 78640
Brandon
Job Details: 10/15/2021
"Arrived on site for customer complaint of unit not keeping proper temperature in RC, I found failed UI control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Wesley
Job Details: 10/15/2021
Arrived onsite and provided customer instruct on fan operation for cooling magnetron during heating cycle and for heat sensitive thermostat that can override the fan control to cool the unit while oven is in use. Advised customer on design and experience. All checks good.
We serviced a
GE COOKTOP
Model JGP932SEC2SS
Near Round Rock, TX 78681
Jonathan S
Job Details: 10/15/2021
Arrived on site for cooktop back left burner not igniting. Inspected unit and work area. Found igniter not sparking. Found all other igniters sparking. Found igniter not grounding. Found not grounded.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Kyle, TX 78640
Kevin
Job Details: 10/15/2021
"Arrived on site and inspected the washer and found no excessive noise during diagnostic cycle, also ran drain and spin with a load of clothes and also did not hear any excessive noise.
We serviced a
KITCHENAID MICROWAVE
Model KEMC378KSS01
Near West Lake Hills, TX 78746
Leonardo
Job Details: 10/15/2021
"Arrived on site to replace light bulb and door switch, replaced switches and light bulb, tested unit, unit now working as designed
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/15/2021
Arrived on site to diagnose a washer that was shaking during spin. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78758
Taylor M
Job Details: 10/15/2021
"Arrived on site to replace previously diagnosed washer dispenser, i gained access and replaced the dispenser tray and the handle, the unit is now operating properly as designed. Job complete."
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Killeen, TX 76549
Tyler
Job Details: 10/15/2021
"Arrived on site for washer not always completing a cycle. Upon arrival I found no errors in diagnostics. customer stating unit still wont always spin out and cloths still coming on wet. Ran multiple diagnostics and user mode tests. During each spin test found tub would inconsistently spin/not spin. Spoke with Austin sr#7731481769 with techline. Ran tests recommended by techline. After multiple attempts I couldnt only replicate symptoms but couldnt locate cause of issue. Was recommended to replace, ACU, rotor/stator, ui control. Office to reschedule once availability of parts is known. ; ordrng 1 W11325578 (Ui console) and 1 W11316252 (Upper harness) and 1 W11449075 (NTC harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West, TX 76691
Tali W
Job Details: 10/15/2021
"On site for dishwasher not drying dishes. In diagnostics, found F9E2 drain motor electrical problem, F8E4 overfill/float switch open. Ran diag cycle. Didnt find any issues with drain pump or the float switch. No water present in float switch tray and switch is functioning properly. From control, measured voltage of heater during diag cycle. Found 120VAC to heater (from control) during wash portion in diag. From control, heater 31 ohms. Replaced control, no change with element. Ordering heating element and thermostat. Office to reschedule. ; ordrng 1 W11537778 (Heater) and 1 W11193089 (Thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78752
Taylor M
Job Details: 10/15/2021
"Arrived on site to diagnose washer not operating properly during cycles, I gained access to service diagnostics and found that the unit has fault codes pertaining to suds, unlock failure and a water inlet valve problem. The customer informed me that the unit leaves clothes too wet by the end of the cycle, I ran the unit through a diagnostics cycle and found that the unit is operating properly as designed. I instructed the customer on proper detergent amounts and proper load amounts for the best cycles and balanced loads so that clothes dont end up wet by the end of the cycle. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Austin, TX 78731
Kevin
Job Details: 10/15/2021
"Arrived on site and replaced flipper diagnosed by previous technician, job complete"
We serviced a
GE COOKTOP
Model JGP930SEA1SS
Near Georgetown, TX 78633
Lou
Job Details: 10/15/2021
"Arrived on site to inspect cooktop leaking gas. Upon further inspection, I found the unit with the gas turned off and the unit unplugged. Plugged unit in and turned gas on and tested the burners. I found all burners are operating as designed. I had the customer sign the waiver of damages from lifting glass cooktop. I removed the cooktop and using my liquid gas leak detector, I checked all gas connections and found no leaks. I tested the gas line connections under the unit and found no leaks. I tested each burner and tested the connections with the burners turned on and still no leaks. Customer advised that one of the ignitors was arcing by the unit was not turned on. I inspected and tested the ignitor switches and found no damages or shortages. I advised the customer of my findings and advised there are no leaks or damages to the unit.No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Georgetown, TX 78628
Wesley
Job Details: 10/15/2021
Arrived onsite and found trickle leak from the pump and motor. Advised customer that part was not readily available and the office would reschedule when the part becomes available. All checks good. ; ordrng 1 W11416362 (Pump and motor)