Arrived onsite for leaking out of the dispenser. Dispenser design needs update to correct propensity to leak. All else checks good. Ordering new dispenser and valves to repair. No parts used.; ordrng 1 W11524105 (Dispenser) and 1 W11688994 (Valve) and 1 W11688995 (Valve)

Arrived onsite and found unit operating with failed fill spout to upper icemaker. Cleared blockage and replaced triple valve. All checks good. Advised customer on repair. Unit is now operating as designed. W11579561

Arrived onsite for a refrigerator with water puddling on the upper shelf in the RC and its coming from the air vents. I found multiple issues. There is a gap between the liner and chassis around the FC door. I had to defrost the evaporator cover and styrofoam to remove it. I found the drip tray frozen over because the drain was plugged. I cleared the drain and removed all the ice. I tested components in diagnostics and all passed except the evaporator fan. I had voltage to it and the blade would just shake back and forth. The fan motor will need to be replaced and the liner/chassis sealed around the FC. Ordering WP2315539 evaporator motor & WP482338 adhesive. RS for Fri 8/2/2024. NO PARTS INSTALLED.; ordrng 1 WP2315539 (Evaporator motor) and 1 WP482338 (Adhesive)

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I tapped the system and found it full of refrigerant. I replaced the compressor and dryer. I added an access valve on the new compressor. I attached the aluminum capillary tube to the dryer with a Lokring fitting. I vacuumed the system and charged it with 47 grams of R600A. I tested the unit and all is working as designed. I found the evaporator fan noisy and the customer showed me the FC had frozen water droplets on the ceiling and ice build up around the door. I found the liner not sealed to the chassis and gaps all around it. The gaps will need to be filled with sealant and the fan might need to be replaced. Ordering WP482338 adhesive, WP2315539 evaporator motor, and WP2163777 fan blade. RS for Tuesday 8/6/2024. INSTALLED W11582592 COMPRESSOR, W11504434 COUPLER, WPW10143759 DRIER, & W11506635 COUPLER.; ordrng 1 WP482338 (Adhesive) and 1 WP2315539 (Evaporator Motor) and 1 WP2163777 (Fan blade)"

"Arrived onsite for a washer not agitating, not filling, and not going thru a cycle. I checked stored error codes and found an F7E5 & F8E1. I found 123VAC to the cold valve and it was not opening. I found the actuator sticking and that caused the cam teeth to get chewed up. I replaced the valve, cam, and shift actuator. I tested the machine and found it working as designed. No water leaks were present at the time of service. Call complete. INSTALLED W11210459 VALVE, W10721967 CAM, AND W10913953 SHIFT ACTUATOR."

"Arrived on site for refrigerator with bad tasting water. On arrival found no failures in ice maker or valve. Tasted water from wall and found same bad taster as ice cubes in bucket. Instructed customer to look into getting an in-line filter of some kind to help combat the taste, unit works as designed call complete"

"Arrived on site for Asher not cleaning dishes(per customer on arrival) found no errors in diagnostics but I did find unit could fill and drain as designed. Found main wash motor had failed and needs to be replaced. Ordering W11613570 motor, and rescheduled customer for 08/02/24.; ordrng 1 W11613570 (Wash motor)"

"Arrived on site for washer/dryer not turning on. On arrival confirmed failure and found water falling from top outside panel and inside top flannel all over unit. Found dryer had over heated from a clogged vent and the mini Split ac uni5 above dryer cooled the heat down and caused water to flood both washer and dryer, all electrical components and control are burnt out as a result. Reported findings to commercial techline(they dont give sr#s). Techline advised cup er to call trade care team to discuss next steps. Spoke with service management on site as well. Call complete"

Arrived on site for a dishwasher having power issues. Further inspection install was the issue found that the unit was not leveled. It was leaning forward causing unit to fill on the front side causing our flow water leaking under cabin. This caused drain pump to fail over working part. Replaced part#w11611440 drain pump tested product works as its designed call complete.

"WED5620HW2 Arrived to install parts. I tested every thermal device and sensor within the machine and found no issues. Further discussion with the customer reveled the unit would shut off with an audible chime, in both timed and automatic loads and there was even steam visible on the glass. Heating and airflow were satisfactory and I elected to install the UI. I found the replacement faulty with a malfunctioning display, but still able to be started and modifiers set. Office to reorder the UI and the customer will use the machine until we return and provide further information at that time. ; ordrng 1 W11378949 (UI)"

"WVU37UC0FS1 Arrived to install blower and housing assemblies. The blower was severely damaged in the box and will need to be reordered. The BOM shows the blower cover included with the blower, but it is not and has been ordered. Office to contact the customer to arrange return service.; ordrng 1 W11100651 (Blower Assy) and 1 W11099743 (Blower Cover)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like a vibration noise or the evaporator fan hitting ice. I found the unit in defrost mode. I cycled power to the unit and placed it in diagnostics and tested the FC evap fan/motor. I removed the evap cover and while the fan was on, the unit was quiet. I placed the evap cover back in place and tightened the mounting screws and the unit continued to operate quietly. I advised the customer that some of the mounting screws were not tight and it was causing the cover to vibrate on the evaporator housing. Completed testing and once I took the unit out of diagnostics, the unit turned on and continued to be quiet. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to replace rusting doors, verified that the doors are needed, replaced FC, RC doors and name plate, unit is now functioning as designed, job complete installed LW10912075, LW10904379, W11223753"

Arrived on site to test unit for unit leaking. Test unit it and found inlet water on site leaking and also unit over filling. Will order new inlet and new inlet nut and new fill switch and new control board. Office to reschedule ; ordrng 1 WPW10195536 (Inlet water) and 1 WPW10508676 (Inlet nut) and 1 WPW10195039 (Switch over fill) and 1 W11683481 (Control board)

Arrived on site to test unit for door not closing correctly. Test unit and found spring had come off door key. Secured spring back on to door key test unit and door opening and closing correctly job complete. NO PARTS USED.

"Arrived on site ,used silicone WP482338 on gaps in liner , used pemagum 212643 under gasket right hand gasket on fz door . Replaced filter housing W11162042. Dripping has stopped when water is dispensed . Did advise a single drop every once in awhile is normal . Advised customer reach out to customer service about shelving. No water leaks detected at time of service . Job complete"

Arrived on site for washer not agitating or finishing loads . Ran diagnostic got off balance load error . Found oil leaking from gearcase . Unable to remove basket of gearcase shaft . Will need to replace outer tub and basket along with gearcase and slider . Will need additional 2men .will need autho . Ordering outer tub and basket . No water leaks detected. Call to set return ; ordrng 1 2ndman and 1 Autho and 1 W11178227 (Basket) and 1 W11219115 (Tub)

"Arrived on site for both icemaker or producing ice . Ran diagnostics on upper IM and got e5 code. Checked temp at 8degress ,thermistor and ohmed correct . Ran harvest and fill all checked normal. Did power rest . Ran harvest on fz IM and started to cycle but got hung up. Replaced ice maker W11578780. Ran harvest . IM harvested and filled . All fan checked good . No water leaks detected at time of service. Job complete"

"Arrived on site to inspect dishwasher with draining error. The customer was able to remove the unit. Upon further inspection I found the drain pump impeller to be damaged resulting in no draining. Failure was cause by foreign debris. I replaced the drain pump and tested the unit, the unit is now operating as designed. The customer will have an installer to help get the dishwasher back under the counter. No water leaks observed during service. W11412291"

"Arrived on site for no cool fridge . Found both sections room temp and compressor buzzing loudly . Compressor pulling 4-5 amps , replaced start device . Now pulling 3-5 amps . Ordering compressor,evap, service port ,uv drier ,nitrogen ,r600 kit , weigh 2hrs . No parts installed . Call to set return ; ordrng 1 Serviceport and 1 Uvdrier and 1 Nitrogen and 1 R600kit and 1 Weigh2hrs and 1 W11546692 (Evaporator) and 1 W11635510 (Compressor)"

"Arrived on site to test unit for not starting a cycle. Verified issue, when starting a cycle during the sensing phase unit would make a noise a few times with no movement of the basket, then it would switch to done and drain. Replaced capacitor (W11395618), still no movement from the basket. Found F7E1 error code, replaced actuator (W11481722) and main harness (W11643701). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for dishwasher showing f8e4. Customer had unit unplugged. Confirmed water in drain panel. Cleaned and cleared. No leaks found. Opened door. No evidence of leak. Replaced door gasket. While testing I found water coming from side. Removed from counter. Confirmed unit is leaking from tub. Also found insulation and panel missing, office will call to schedule. ; ordrng 1 W11409866 (Tub) and 1 W11579564 (Sheild) and 1 W11573704 (Toe sheild) and 1 W11579528 (Panel)"

Arrived on site for a wash machine that will not start a cycle. Inspected unit and work area. The customer advised of the unit just seems to drain consistently and will not advance through any portion of the cycle. The customer had the unit unplugged and I plugged in the unit. I did find the drain pump kick on immediately as I ran through diagnostics. I cleared away the drain and immediately found the unit start to drain again within 15 seconds. I ran into into diagnostics and found an F3 E1 (pressure system fault) error code. I checked the pressure hose off the back of the unit and did not find it pinched or damaged in anyway. I blew through the pressure hose and found no obstructions in the pressure dome or pressure hose. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11603810.

"Arrived on site for unit not cooling, customer says it was clicking before it went out. Confirmed start device is short cycling. Used known good start device and compressor will still,not kick on. Copper cap tube. Will need compressor. Office will call to schedule. ; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Uv drier)"

"Arrived on site to replace previously diagnosed inner hose and clamp, replaced parts unit does not have any connections, could not test unit fully, job complete installed WP285655, W10899966"

"Arrived on site to replace previously diagnosed strike and lower harness, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11591637, W11457841"

"Arrived on site to test unit for long fill, tested unit found temperature error and multiple long fill error codes, inspected valve and found it clogged with calcium, replaced and tested but cold hot valve would not activate, replaced control and tested, unit is now running properly, lid is cracked around left hinge and glass is falling out, will need to replace lid aswell on return visit, rescheduled for 8/9 installed W11611438, W11172234; ordrng 1 W11259006 (Lid)"

"Arrived on site to test unit for not agitating, tested unit found defective slider causing it not to disengage properly, replaced part, calibrated unit, ran diagnostics test, all components are activating properly, unit is now running as designed, no leaks detected job complete installed W10734521"

Arrived onsite for unit accumulating condensation on the roof of the RC cabinet. Found gasket warped not making a good seal and gaps in between liner and cabinet. Heated gasket to form and filled gaps per manufacture. Customer will monitor. Job complete. No parts used

Arrived onsite for air leak. Inspected and found upper vent panel (seen in picture) was not air tight and allowing air to pass and seep oil when venting. Called tech line as part was not replaceable. Spoke to Rob. SR#7739608144. Tech approved sealing panel with silicone. Did as instructed and air leak stopped. Job complete. Used truck stock silicone

Arrived on site to replace faulty door. Replace door and inspected to make sure a gasket was making a good seal. Unit is functioning properly. Job complete. Used W11178521 and W10746789.

"Arrived on site for no ice and cooling issue in fresh food section. Found weak air flow to fresh food compartment,removed evaporator cover found some ice on evaporator blocking air flow,ran heater test passed. Replaced main control and ui,ran icemaker test 57,icemaker failed test 57 not completing harvest,replaced icemaker ran harvest test passed ran fill test passed. Used w11658802,w11224256,w11636543"

"Arrived on site to install previously diagnosed and ordered part. Due to the blower being loud, I removed and replaced the blower assembly and found the old blower wheel was broken/missing pieces. Tested the unit and it is operating as designed. Job completed. No one available to sign for receipt. W11106377"

"Arrived on site for control panel not responding. Upon arrival,test unit and confirmed issue. Test polarity and is correct. Checked DC voltage at panel and is correct. Replaced panel W11677714 and panel now responds. Tried running a cycle and start button just blinks. Ran diagnostics and once in diagnostics all LEDs only blink. Contacted techline for assistance. Spoke with Rob. Explained issues and what has been done. Since unit has never been operated, recommend replacing control due to may be having program issues . Replaced control W11524806and having same issue. Tech determined that door switch is faulty. Found harness to door switch is not secure. Connected harness to switch and test unit. Unit is now operating as designed. No leaks present at this time. Job complete. SR# 7739608086"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found no ice in the bin, but a piece of a slab was on the grid cutter. The unit was in the process of making a new slab and while doing so, I tested voltage to the cutter and found it within range at 10.71V and 4.9ohms. Tested the thermistor and it is within range as well. Once the slab had completed formation, the gas valve came on and the slab never left the evaporator and the new cycle started and pushed the remaining ice off the evaporator. I found the evaporator is dirty and customer advised that its been a while since they cleaned it last. I removed the cutter to gain access to the evaporator and dry sanded it and cleaned it with a microfiber cloth and reassembled the unit. Retested and the new slab slid further than before but still not onto the cutter. I recommended the customer performs cleaning cycle on the unit and monitor the unit. I advised that if the cleaning cycle did not correct the issue, the evaporator might have to be replaced. All of the components are operating as designed except the evaporator needs cleaning. No water leaks observe during service, job completed. No parts installed."

"Arrived on site to test unit for water leak, tested unit found top right corner the gasket is not sealing causing water to leak, replaced gasket and tested, unit is now running as designed, no leaks detected job complete installed W11483553"

"Arrived onsite for unit not cooling. Upon arrival inspected and found compressor rattling and pulling high amperage upon startup. Unit will need sealed system repair. Set for 2 hrs. Ordering compressor, evaporator, access valve, and drier. Sealed systems copper cap R600a. Office to reschedule ; ordrng 1 W11740253 (Compressor) and 1 W11611030 (Evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Uv drier) and 1 2hr (2hr) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a)"

"Arrived onsite for unit needing sealed system repair. Confirmed compressor was locked and pulling 11 amps. Tapped system and was still pressurized. Replaced compressor, drier and access valve. Charged with nitrogen and found no leaks. Pulled vacuum and held. Charged per spec and tested. Compressor is running and functioning. Notified customer to give 24-48 hrs to stabilize. Job complete"

"Arrived on site to inspect unit for lid locked and wont open. Upon closer inspection lid was unlocked and open upon arrival. Customer stated unit doesnt always agitate when it is supposed to. Found error f3e1 for pressure system fault. Placed unit into diagnostic cycle unit ran diagnostic cycle with no issue, however after completion drain kicked on on its own. Inspected harness and pressure hose found no signs of cuts or tears. Found pressure system fault originates within control, replaced control, tested unit unit ran and no longer kicks drain on randomly. No leaks present at this time. Job complete. USED W11603810"

"Arrived on site for no ice. Ran diagnostic found no air flow from condenser fan,found blade disconnected from fan motor,reconnected blade to fan ran diagnostics all test passed. No parts used."

"Arrived onsite for a dishwasher that will not power on. I found the inline fuse in L1 at the control open. I called techline and spoke with Steve SR# 7739607936 about any possible pointers on the fuse and to find out the amp rating or if it was a thermal fuse. I found out it was amp rated but he couldnt tell me the actual rating for the fuse. I tested loads and found the drain pump showing 621 mega ohms and the pump motor at 3022 ohms so both are way out of range. The fan was at 244.8K ohms and way out of range. Will need to replace both pumps, the vent fan, and the harness. Ordering W11708398 harness, W11460946 Sump and motor, W11462456 Drain pump, W11414073 Vent, and W11545539 Gasket. NO PARTS INSTALLED. ; ordrng 1 W11708398 (Harness) and 1 W11460946 (Sump and motor) and 1 W11462456 (Drain pump) and 1 W11414073 (Vent) and 1 W11545539 (Gasket)"

Arrived onsite for a dryer not heating. I tested the unit and found the dryer to have no issue heating. The dryer is operating as designed at this time. Call complete. No parts installed.Apt 2622

Arrived onsite for a dryer not heating. I tested the unit and found the dryer to have no issue heating. The dryer is operating as designed at this time. Call complete. No parts installed.Apt 2315

"Arrived onsite for a washer to replaced the previous diagnosed parts. I replaced the split tub and bellow. I tested the machine getting an F6E3 error and the basket was not spinning. I tested motor windings and had 13 ohms across all three. I replaced the ACU for not communicating with the motor. I tested the washer and all is working as designed. No water leaks were present at the time of service. Call complete. INSTALLED W11578223 BELLOW, W11460604 TUB, & W11549931 CONTROL."

Arrived on site for a dryer not heating. On arrival found thermal cutoff and thermal fuse both broken. Also found large clog in venting of home as well as water in exhaust pipe of home. Replaced both parts 279816 and wp3392519 and found dryer would heat as designed when not connected to vent. Instructed customer they would need a dryer vent cleaning asap before using dryer again. Call complete

Arrived on site for washer stuck in drain mode. On arrival found drain pump had over heated. Ordering W10846320 drain motor and will need office to reschedule once availability of part is known. ; ordrng 1 W10846320 (Drain motor)

"Arrived on site for refrigerator not cooling, lights flashing sporadically fast and weird noises and display issues. On arrival found hv control was fried and no longer sending any power to unit correctly. Replaced control w11224256 and found entire fridge turn on but after two minutes over run time I found fc evap motor failing and causing a huge voltage drop from hv control but drop was no longer present when fan was unplugged. Left fridge and evap motor both fully unplugged and rescheduled customer for 08/01/24. Ordering W11578030 fan motor. ; ordrng 1 W11578030 (Evap fan motor)"

"Arrived on site for a washer not draining all water out clothes per client. Further inspection found error code F7E6 when running a diagnostics. Wire harness had stretched wiring causing other parts to fail during running cycles. Replaced part#s w11448788 wire harns ,w10913953 actuator, 10721967 splutch , w11428524 capacitor. Replaced parts then ran diagnostics cycle and found drain pump no longer working. Also replaced pump w10919003. Tested unit found no leaks. Unit works as designed. Call complete"

Arrived onsite and found unit operating with failed heating function. Determined and demonstrated to the customer that one of the legs of power had dropped and only 120vac was supplied at the 240vac outlet. Customer will restore function by solving the power supply issue. No parts.

"Arrived onsite for failed heating and found the diode burnt through. Verified and replaced the diode. Unit is now operating as designed, all checks good. W11256462"

"MVW4505MW1 Arrived to inspect non-operation. I found no stored error codes and proceeded to test mode. The unit would not engage rotation and inspection revealed the shifter could not move the splutch assembly. I removed and replaced the shifter and splutch/cam assemblies and tested. The unit would lock the lid within service test mode, but not customer mode. I replaced the latch and strike and there was no change. After significant research, I was able to find the factory calibration mode and after performing, the unit regained all normal functions and operated as designed. No leaks observed during service."

On arrival verified complaint of unit leaking. Replaced dual valve for leaking from input side. Ran unit ice maker and disper and verified no leaks. Job complete installed wpw10258562.

On arrival verified complaint of no power on unit. Verified mod Ser. Verified voltage and polarity are correct. Traced power and found filter is not allowing voltage through. May still need to replace main board. Requesting 2 call count for work area to replace main. Unable to locate filter that was ordered. Reordering W11316771 reschedule for 8/6; ordrng 1 W11316771 (Filter)

On arrival verified complaint of not washing. Ran diag mode and found drain and fill valve work but wash motor is not running. It is getting 120 vac. Ordering 1x sump assy W11613479. Rescheduled for 8/6; ordrng 1 W11613479 (Sump)

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Bake and broil elements are good. Verified voltage and polarity are correct. Amp draw is under 15amps. Ran bake and broil elements in diag test then ran bake cycle at 400. Observed for 10 minutes. Advised customer to run for remaining 35 minutes and turn off cycle, unit is working as designed job complete no parts installed"

On arrival verified complaint of dripping from door after opening it at end of cycle. No water was noted on floor before opening door. Advised customer of proper use and care as noted no rinse aid used and customer wasnt heating water before cycle. This allowed water to stick to the door and when door opened run out and onto the floor. Ran diag cycle to confirm proper function. Unit is working as designed. Job complete no parts installed.

"Arrived on site for not heating. Upon arrival, test polar and is incorrect. Found L1 and L2 are both reading 120 when connected to neutral. However L1-L2 has no voltage. Therefore L1 and L2 are on same phase. L1 and L2 must be connected from 2 different phase to get 240v to energize heater. Inspected all heat cycle components and found fracture in element. All other components tested correctly. Need to replace element. Replaced element 279827. Job complete"

Arrived on site for start button not operating. Upon arrival test unit and found push to start switch has failed. When pushing switch switch is not allowing current to pass continuously. Need to replace pts switch. Replaced pts switch WPW10446920. Test unit and is operating as designed. Job complete

"Arrived onsite for blown thermal fuse symptom. Replaced fuse. Also found motor pulley broken off and motor, blower and belt will all be needed. To complete repair. WP3392519; ordrng 1 279827 (Motor) and 1 WP694089 (Blower) and 1 4392065 (Repair kit)"

"Arrived on site for leaked water during clean cycle. Upon arrival, inspected unit with maintenance team. Ran normal cycle and can not duplicate a leak. Maintenance team said they also test and could not duplicate. I believe too much or incorrect cleaner was used during clean washer cycle. Unit is operating as designed. No leaks present. Job complete. No parts used"

"Arrived on site for some buttons do not work. Upon arrival, test unit and several buttons are not responding. Disassembled unit to inspect control and panel. Found control and panel are shorted. Need to replace both. Replaced control W11552018 and panel W11175576. Test unit by heating cup of water. Unit is operating as designed. Job complete"

Arrived onsite and found unit microwave duct baffle not installed . Installed a duct baffle but determined the the ousting duct was offset and would impede normal function. Advised customer that the duct would need to be squared and even for normal venting operation. W10843943

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the ice container and tested the unit. I found the unit working and operating as designed. Call complete. WPW10558424

"KMBS104ESS03 Arrived to inspect no power. I found there was no power to the unit, but the breaker was not tripped. The customer inspected the outlet and found both hot and neutral wires had not had the insulation properly striped, causing intermittent power. The customer corrected the issue and I reinstalled the unit and it resumed normal operation."

"KUIX535HPA01 Arrived to inspect power loss. Discussion with the customer revealed that tapping on the machine would cause it to power back up, a few moments after they could hear the external drain pump engage. I found the drain line had been kinked and was restricting flow, requiring replacement. Office to order part and schedule for GCO. No leaks observed during service. ; ordrng 1 W11572053 (Tube)"

"JMC2430LL00 Arrived to inspect no power on UI. The unit did have internal lighting that reacted to the door position and I removed the UI for inspection. All incoming voltage was steady as expected, due to the internal light operation and I found the by moving the UI connector, the unit powered up. Inspection of the UI connector reveled the power section of the plug had a bent pin. I was able to adjust and fully correct the pin position and adjusted the other two, as well. The unit resumed all normal operation."

Arrived on site to inspect refrigerator with door dent. Upon further inspection found the RC door to have a dent. Installed new door. Unit is operating as designed and no water leaks observed during service. LW10638684

Arrived on site for dryer with damaged inner tub. On arrival found paint coating on tub noe even distributed from factory and rust was forming. Replaced drum w10899578 and found dryer working as designed. Call complete

"KDTM604KPS2 Arrived on site for unit displaying F8E4. Upon arrival, ran diagnostics and found F8E4 water leak and F9E2 draining motor. Cleared code. Proceeded to inspect drip pan and found water present. Proceeded to check rinse aid container and found rinse aid solution filled above max. Ran diagnostics 3 times and found unit is slightly sudsing after every test. Instructed customer to prevent pre rinse with soap and follow manual on detergent/rinse aid use. Unit is functioning as designed. No water leaks detected at this time. No parts replaced."

"WFG320M0MS0 Arrived on site for unit not powering on. Upon arrival, checked power to designated outlet and no power present. Checked breaker box and the breaker was tripped. Flipped breaker back on and tested unit. Unit is now functioning as designed. No parts replaced."

"WVU37UC0FS1 Arrived on site for unit venting incorrectly. Upon arrival, performed paper towel test and venting resulted to be sucking on the left hand side and not the right. The location of the blower is on the left, therefore unit will not vent on the right. Called WP and stated this is how the unit is engineered and no adjustments are available. Confirmed supply vents is not clogged and motor is running fine on both speeds. Unit is functioning as designed. No parts replaced"

"Arrived on site to diagnose range throwing F3E0 error. Put unit test mode and found a - - - reading for temp, indicating bad control. Replaced control and verified temperature reading accurately. Retested and verified unit working as designed. No further errors. Parts used - W11567368. Call completed."

Arrived on site and replaced door(W11173823). Unit now working as designed. Job complete.

"Arrived on site to diagnose microwave sparking / popping when in use. I examined the HV system and found a large amount of oil, and resulted in the diode arcing / popping. I replaced the diode and advised on proper use and care to prevent any other HV system issues. Received a Concession - W1BURW1APL1 to cover repair. Unit verified to be heating and working as designed. Parts used - W11256462."

Arrived on site for previous diagnosis parts. Installed the divider on the unit I left the unit 6 inches from the wall to see if it helps keep the refrigerator cool. No water leaks detected during service. W11449545

"Arrived on site for range knob not working. On inspection found the far left know was bent. Adjusted the stem on the manifold and now the knob is operating as designed. Found that the burners were taking to long to ignite, Adjusted the burners to get them to ignite on the 2nd or 3rd spark. They are operating as designed and no gas leak detected during service. No parts installed."

"Arrived on site for refrigerator with no water. On inspection there wad very little I e in the ice bin. The water would dispen for 2 to 3 seconds and stop. Tested the temperature in the rc and it was 42?. I then pulled the filter and found that it was clogged. The water will dispens with out the filter in, I Installed the old filter and the water stopped. The refrigerator Is operating as designed without the filter. No water leaks detected during service and no parts installed."

"Arrived on site for unit not making ice, found fill tube heater not on right and found sensor out of range. Removed evaporator cover. Removed refrigerator roof. Replaced icemaker, fill tube heater, harness and ui. Verified operation. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the console and control and tested the unit. I found the unit working and operating as designed. Call complete. W11082269 and W10915661.

Arrived on site to test unit for burners turning on and off when on high. Test unit and all burners for inside turning on and off and the outside of the burners turning on and off when in high. Found normal operation of the unit per new regulation on electric coil burners. Showed customer how unit is working as designed and that the unit is regulated to do that. Job complete NO PARTS USED.

"Arrived on site to replace upper and lower rack diagnosed on previous trip. Replaced racks and added wheels to complete racks. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10781857 W10909088 4- WP8268645 4- W10888592"

"Arrived on site for a dishwasher that is not turning off by itself and is leaking. Inspected unit and work area. The customer advised that she did not state that the unit was leaking, but that she ran a load of dishes and that was taking over three hours to complete and advised that that had never happened to her before. I asked the customer which cycle selection that she had been using, and the customer advised that she was not aware of how the cycles worked or what type of cycles she was using. She stated that she thought that she just needed to press the mode selection and to start the cycle. I turned the unit on and found the unit defaulting back to the extended soak cycle. The customer explained that she did not know what that meant. I pulled up these cycle guide in ServiceMatters and showed her the run times of each and every cycle selection. She advised that she did not have that as a part of her owners manual so she was unaware of how long the cycles should take. I ran the unit through diagnostics and did not find any store error codes. I ran the unit through an auto test and found the unit working and operating as designed. I did advise the customer that the issue appeared to be her cycle selections and to use that guide to undefrost and the time frames to expect. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to inspect unit for not turning on. Upon closer inspection found breaker tripped, flipped breaker unit tripped immediately. Got breaker to stay on started unit unit tripped immediately found all sensors reading correctly however found heating element reading open and significant signs of wear. Informed customer of issues with gfci breakers and ongoing issue with them, will need to return with heating element to rule unit out for cause of nuisance tripping. Rescheduled for 8/2; schdld next appmnt for 8/2 FRI !"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the stater motor and tested the unit. I still found the basket would not turn. I called whirlpool tech line and spoke to Nate SR# 7739604347. He had me run several checks on the low-voltage components and low-voltage being sent from the control and re-found all the low-voltage components were good. He advised after several checks to replace the user interface and latch assembly. I replaced both parts and tested the unit again. I still could not get the washer to turn the basket or start a cycle. I called back into whirlpool techline and spoke to Jeremy (same SR#). He had me run through several other checks, and advised that he believe the issue to be with a neutral wire, being pinched, causing it to open up and not allow the machine to work properly. He advised to order the harnesses, and returned with the pressure switch just in case. Ordering parts in the office will need to contact the customer about a return date due to limited parts availability and need for a two hour service. W11633357, W11565030, and W11354541. ; ordrng 1 W11557918 (Lower harness) and 1 W11316252 (Upper harness) and 1 NTCharness and 1 W11316246 (Pressure switch)"

On site to install previously diagnosed part. Inspected unit and work area. I replaced the control box and plug the unit in. I found the icemaker immediately start going through a harvest and fill at the end. I advise the customer to keep an eye on the unit and a call back if any other issues persist. Call complete.

WSR57R18DM06 Arrived to inspect door closing issue. I found the door would contact the other unit and stop closure from occurring. Installing the leveler legs corrected the position of the unit and the door worked as designed. No water connections to unit.

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. Used 212643"

"Arrived on site to install new basket and any other damaged parts found along the way. Removed basket and replaced, and rechecked suspension. Found no bounce or bends in the suspension, all is good there. Replaced basket and tub ring. Calibrated and adjusted level. Ran unit in high speed spin and showed property manager video of unit with NO abnormal vibrations. Advised to make sure resident is properly loading the machine. Unit working as designed. Repair completed. Parts used - WPW10531289, W10554251."

"Arrived on site to follow up on refrigerator that had been throwing P0 error, and also making a humming noise. I examined the unit and didn't see the P0 pop, but I traced the humming noise back to the freezer evaporator fan. When fan is running it's surging hard and won't stay on / stay constant. This could be due to DC voltage load issues, and may resolve the PO error as well. Ordering evap fan, control, ice box fan. Called tech line, SR7739602081. No other parts recommended. Return visit set for 8/1.; ordrng 1 W11578030 (Evap Fan) and 1 W10846539 (Icebox fan)"

Arrived on site for a refrigerator with ice build up above freezer cabinet. Further inspection showed ice forming in top of fc liner. Found door gasket had obstruction preventing proper seal but gaskets on both doors were intact. Also found compressor had a 3n1(rco410 hard start) installed on compressor that was drawing 2.45 amps and very hot. Unit is working as designed and instructed customer to keep an eye on temps due to units age and hard start being installed. No parts installed Call complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the inverter failing and compressor being locked up, I removed and replaced the inverter board, compressor, access valve, and UV dye drier. Before installing, I evacuated the system and blew the system out with Nitrogen. Installed the mentioned parts and tested the system with a push/pull test. Vacuumed the system down to -30/0psi. Installed 56g of R600 refrigerant and allowed the system to equalize. Tested the unit and it is beginning to cool as designed. Tested all sealed system connections at the back of the unit with liquid leak detector and found no leaks in the work completed. Recommended the customer allow the unit to cool for at least 24 hours before placing food items inside. No water leaks observed during service, job completed. W11506635, WPW10143759, W11578205, W11578028."

"Arrived on site to inspect unit for loud thumping and screeching noise coming from unit during normal operation. Upon closer inspection found blower wheel has broken off motor, replaced blower wheel, tested unit, unit is now running as intended. JOB COMPLETE. USED WP694089"

Arrived on site for no cool. Compressor attempting to power on making loud noise then shuts off diagnosed a defective compressor ordering a new compressor. ; ordrng 1 W11557425 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

Arrived on site for not draining. Upon arrival test unit. Unit tries to drain but not draining into disposer. Remove drain hose from disposer for inspection. Water drains into bucket correctly. Found that there is a newer disposal installed and plug was not removed. Removed plug and test unit. Unit is now operating as designed. No leaks present at this time. Job complete

Arrived on site with 2nd man JK . Removed dryer from top of dryer to gain access to disassemble washer. Test washer. Drain energizes just does not drain. Opened door manually. Drained all water with vacuum. Inspected drain pump and found filter is completely clogged. Cleared debris from filter. Inspected drain pump and is good. Filled tub with water and test drain. Water now drains correctly. Reassembled unit and test running a normal cycle. Unit is operating as designed. Error codes no longer returned. Job complete. No leaving present at this time.

"WRT511SZDM02 Arrived on site for unit not cooling well. Upon arrival, RC was warm and FC had excessive amount of frost (picture attached). Inspected gaskets and cabinet and all checks out good. Continued to disassemble evap cover and found supply and return vent to RC blocked with ice. Steamed ice build up and cleared. The bimetal was also in the wrong position. Corrected position to the suction line on the copper. No ice buildup present on the evaporator coil itself. Attempted to enter diagnostics however, the heater will not engage. Replaced W11616408 control. Voltage is now present on the components. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for F8E1 no water error code. Found error code stored, managed to enter diagnostics and run a cycle, all components are properly engaging. Console cap has started to unglue causing issues with the electronics and not being able to select cycles, recommend replacing console cap, UI, and control. After replacement if error code is still appearing recommend also replacing the inlet valve. Ordering parts, no parts installed, rescheduled for 08/02.; ordrng 1 W11460908 (Console cap) and 1 W11460962 (UI)"

"Arrived on site to replace previously diagnosed parts. Replaced suspension (W11419051), control (W11419051) and rotor (W11260238) as precautionary. Tested unit, all components are properly engaging. When arriving found a load from last night, customer is still overloading the unit. Stated to customer that unit can not be loaded more than 40% of the basket or issues will continue to persist. Basket was at 75% when wet. Customer also has concerns over water damage and rust on the cabinet. Advised customer to contact WP or home warranty to see what they can do for them. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Replaced regulator (W11346659) and tested unit, burners dont sound like a blow torch anymore and burner tube has an even flame. Unit is now running as designed. Office to collect fee from CC on file. Job complete."

On arrival verified complaint of unit not dispensing and freezing up. Visual inspection found shafts cant connect as they as separated by ice. Cleared the ice and found ice container keeps breaking the ice cubes even on cubed. Ice door is shutting correctly but is getting stuck open with ice shards causing freezing in FC and ice melting in container. Ordering 1x container W11109888 reschedule for 8/2 no parts installed ; ordrng 1 W11109888 (Ice container)