We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Austin, TX 78738
Luis
Job Details: 09/14/2022
"Arrived on site for no cool. Removed cover found dye leaking from manufacture weld joint,called tech support unit will need a new evaporator due to manufacture defect. SR#7734589187; ordrng 1 W11507067 (Evaporator) and 1 Wpw10143759 (Drier)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Austin, TX 78747
Scott
Job Details: 09/14/2022
Arrived on site for detergent tray overflowing . Ran diagnostics. Found valve not shutting off properly . No faults found with balance . Recommended some loading tips . Ordering valve . No water leaks detected at time of service. Job complete ; ordrng 1 W11096268 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hutto, TX 78634
Cliff
Job Details: 09/14/2022
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found pantry control and wiring corroded and ui not cycling defrost. Pantry door, pantry control, and ui needs to be replaced to complete repair ; ordrng 1 W10815669 (Door) and 1 WPW10769076 (Pantry control), states that autho needed"
We serviced a
WHIRLPOOL WINE COOLER
Model WUB50X24HZ01
Near Austin, TX 78704
Scott
Job Details: 09/14/2022
Arrived on site for fridge making loud noises periodically. Found door not sealing properly causing an air gap. Tried adjusting hinges and feet . Still have gap. Ordering hinges Shims . Call to set return ; ordrng 2 4387828RP (Shims)s and 1 W11265573 (Closer) and 1 W11312624 (Hinge) and 1 W11264644 (Washer) and 1 W11312622 (Hinge)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/14/2022
Arrived on site to test unit for stop spinning mid cycle and when attempting to restart motor will not spin. Found unit working as designed currently. Unable to mimic issue. Spoke with Techline and advised replacing drive motor. Office to reschedule. 2man not necessary. Office to reschedule. SR#7734583000; ordrng 1 W11209428 (Drive motor)
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Round Rock, TX 78665
Cliff
Job Details: 09/14/2022
Arrived on site to diagnose a dishwasher with damage to door. Found outer door panel dented and it will need to be replaced to complete repairs. ; ordrng 1 W11505444 (Panel)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
Cliff
Job Details: 09/14/2022
"Arrived on site to diagnose a washer that is not cycling properly. Found unit resetting when motor runs. Replaced capacitor and actuator, and unit spun but reset during agitation. Ordering motor and control to correct issue. ordrng 1 W11170317 (Control) and 1 W10890624 (Motor)"
We serviced a
GE WASHER
Model GCWN4950D0WS
Near Pflugerville, TX 78660
Cliff
Job Details: 09/14/2022
"Arrived on site to diagnose a washer that is leaking. Found tub to pump hose punctured, drain pump damaged, and shock dampers broken. All previously listed parts to be replaced and return date set for 9/20.; ordrng 1 WH41X22935 (Hose) and 1 WH1X2727 (Dampers)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 09/14/2022
Arrived on site to diagnose a dishwasher that is leaking. Found tub dented causing leaking at right rear seam. Tub will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Salado, TX 76571
David Z
Job Details: 09/14/2022
"Arrived on site to diagnose dryer that is stopping when in use. Tested unit, and as soon as it starts you can hear it screech, slam, and stop. Examined internals and found the blower wheel is getting pinched and unscrew, getting stuck and stopping the unit. Attempted to reattach and adjust the blower housing to not rub. Retested several times and wheel keeps coming off. Ordering new housings/wheel to resolve. Office to schedule when we have all parts. ; ordrng 1 W11549461 (Motor) and 1 W11481730 (Motor bracket) and 1 W10888146 (Blower wheel housing) and 1 WP697772 (Blower Wheel) and 1 WPW10128606 (Lint Duct)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Vincent
Job Details: 09/14/2022
"Arrived on site for refrigerator, inspected unit and work area. CX explained refrigerator leak in water from the top of the refrigerator. I inspected unit and found a pin hole on the fill tube, replaced it and as I was replacing it found the tube frozen that leads to a bad water valve, gamed access to replace it and also replaced icemaker. The ice maker wash harvesting and while harvesting its stoped. Checked voltage at the control and there was no voltage to the icemaker. Im ordering a control to finish the job no leaks where observed during service. ordrng 1 W11043763 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/14/2022
"Arrived to inspect error. I found the unit displayed an F8E1 and the cold supply was not connected. After using a connection from a neighboring washer, I tested within service test mode and the unit operated through the test mode as designed. I advised the CX of my findings and they will correct the water issue. The actual issue with the unit was that it would not power on and was completely unresponsive. Per Technical Service Pointer #: W11481344, the ACU should be replaced. I removed and replaced the ACU and the unit operated as Designed. No leaks observed during service. The CX will email the receipt with the purchase date.; ordrng 1 W11322903 (ACU)"
We serviced a
WHIRLPOOL FREEZER
Model MZC5216LW0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/14/2022
BT Arrived on site to inspect freezer. I found freezer door bowed. CX had to put 5gallon bucket on top of door to seal it. Office to order door. No water connections present. ; ordrng 1 W11593693 (Door)
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW02
Near Austin, TX 78702
Wesley
Job Details: 09/14/2022
Arrived onsite and tested washing machine for symptom of not draining. All basic functions pass in diagnostics. But drain is slow. Advised customer who approved cleaning. Cleared drain trap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF04
Near Austin, TX 78759
David S
Job Details: 09/14/2022
"Arrived on site for fridge leaking. I inspected the unit and work area. I found the freezer bottom full of ice. I removed the ice and found the drain tube failed I installed the tube. And ensured the water is flowing properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/14/2022
Arrived on site for dishwasher needing previously diagnosed lower spray arm and filter screen. Upon arrival installed required parts then reassembled and tested unit in normal operation and found no signs of leaks.
We serviced a
KENMORE REFRIGERATOR
Model 10672152111
Near Killeen, TX 76542
Tyler
Job Details: 09/14/2022
Arrived on site for refrigerator leaking water.upon arrival complaint and found cause of failure was due to clogged drain.ice causing back flow of water into both compartments. Found drain seal still fully functioning and intact after inspecting seal. I cleared remaining drain line and verified unit could drain water with no leaks.
We serviced a
MAYTAG WASHER
Model MHW6000XW0
Near Georgetown, TX 78628
Paul
Job Details: 09/14/2022
"Arrived onsite to inspect washer not cycling. I found Error code F6E1. I put the unit in a diagnostic cycle and the basket would not energize. I found that the MCU board had failed and would need to be replaced. I ohm tested the basket motor and it read as good.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDD01DSSS0
Near Austin, TX 78702
Wesley
Job Details: 09/14/2022
"Arrived onsite and found proper drain function but did find clean fresh water slowly filling tub while unit is in standby. Advised customer that valve would be needed to repair unit
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC4
Near Lago Vista, TX 78645
Vincent
Job Details: 09/14/2022
"Arrived on site for washer. Inspected unit and work area. CX complaint was that the lid lock was intermittent. Entered into diagnostics and found errors codes F5E1, F2E1, & F9E2 stored. Ran test cycle and all checked good. Informed CX that the door latch would need to be replaced to work properly.. Replaced latch and tested unit. Unit is working as designed. No leaks were detected during service. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ABB2522FEQ
Near Wimberley, TX 78676
Andrew
Job Details: 09/14/2022
"Arrived on site to test unit for leaking from bottom of FC. Found drain tube was frozen over. Removed ice and frost build up and cleared drain tube, unit working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Andice, TX 78628
Lou
Job Details: 09/14/2022
"Arrived on site to inspect dryer not heating properly. Upon further inspection, the customer advised that they are having to do dry their clothing more than one cycle and sometimes the clothing still doesnt get completely dry. I tested the vent with my vent test kit and the unit passed both tests (photos). I tested the unit on timed dry with high heat and I could see the element illuminating at the back left corner while having the door open and the door switch closed. I pulled the unit out and removed the back panel and tested the element and it only showed 9ohms (tech sheet shows 30-50ohms). I tested the thermostat and it too was out of range 20kohms at 83 degrees (39.5-49.0kohms at 83 degrees). I removed and replaced the element and thermostat and retested and unit is showing 164.4 degrees (15510 degrees). Unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near Leander, TX 78641
Lou
Job Details: 09/14/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I went to test temps in the FC and when I opened the FC door I found frost in the compartment (photo). I found the right side of the FC door wasnt closing all the way and allowing warm air inside the freezer causing the frost build up. I did not find anything in the back of the FC section that is blocking the door form closing. I did find a large amount of frost built up on the right rail. The customer opened the RC doors and I found the interior lights not on and a red light flashing on the control panel. Customer reset the panel before I could see which light was flashing. While I had the FC door open inspecting the door, the open door light came on but the customer wasnt sure which light is always coming on. I recommended that the customer remove all food items and turn t(e unit off to allow it to defrost, at which time, they need to inspect the freezer door to see if it closes completely. If they find that it doesnt, I recommended they contact our office to schedule return service. The unit is cooling properly at this time with no water leaks. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Leander, TX 78641
Lou
Job Details: 09/14/2022
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. 1 year warranty on parts
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Georgetown, TX 78628
Lou
Job Details: 09/14/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker in the middle of a harvest but the tines were unable to move the ice. I removed the ice maker and found where the tray had leaked and the heater had shorted out. I replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KEBC107KSS03
Near Georgetown, TX 78633
Paul
Job Details: 09/14/2022
Arrived to install previously diagnosed and ordered parts. Reinstalled rebuilt control and tested. Operational test good. Call complete.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Driftwood, TX 78619
Leonardo
Job Details: 09/14/2022
Arrived on site to replace switch harness. Replaced harness and fuse test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS00
Near Leander, TX 78641
Kimo
Job Details: 09/14/2022
Arrived onsite for oven that is not heating to set temps. Upon arrival I perform temp tests an found the the upper oven was off by 25* and the bottom off by 27* I the performed a temperature calibration and adjusted temps accordingly and tested again and found that the temps are now closer to set temp
We serviced a
KITCHENAID VENTHOOD
Model KXW4430YSS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/14/2022
"Arrived on site to test unit for loud noise when fan on. Found blower wheel broken off. Replaced blower motor assembly, unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78703
Wesley
Job Details: 09/14/2022
Arrived onsite and found mold stained bellow. Repaired unit. Provided instruct on maintenance to avoid repeat symptoms.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Bastrop, TX 78602
Matthew
Job Details: 09/14/2022
"Arrived onsite for dryer not functioning, turning on. Tested unit and found only wrinkle guard selection works. Tested and found partial failed timer. Timed and sensor not functioning. Replaced timer and tested. Unit is functioning properly. Job complete"
We serviced a
GE COOKTOP
Model CGP9536SL1SS
Near Bee Cave, TX 78738
Leonardo
Job Details: 09/14/2022
Needs new right from and center burner heads and office holders and regulator.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Austin, TX 78738
Justin
Job Details: 09/14/2022
Arrived on site for a washing machine with a damaged hose. On arrival the customer had the back of the unit removed and showed me a crack on the internal drain line. I installed the hose and ran a diagnostics cycle. I found the unit running as designed with no leaks present at the end of service. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near West Lake Hills, TX 78746
Luis
Job Details: 09/14/2022
"Arrived on site for thin ice. Ran diagnostics weak water flow,removed connection from valve turned on water source dirty water came out,tested again no water with source turned on,diagnosed no water to unit customer will need a plumber to check for no water to machine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUDF204EPA00
Near West Lake Hills, TX 78746
Luis
Job Details: 09/14/2022
"Arrived on site. Removed cover ohmed heater and fuse passed replaced main control,defrost and temp sensor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78749
Scott
Job Details: 09/14/2022
Arrived on site for poor washing performance on upper rack . Found upper spray arm on bottom of tub . Reinstalled spray arm ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78746
Scott
Job Details: 09/14/2022
"Arrived on site for ice building up on top of cutter . Found wire broken on grid cutter . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDZ600TW2
Near Round Rock, TX 78664
Cliff
Job Details: 09/14/2022
Arrived on site to diagnose a dryer that is not starting. Found f1 error indicating shorted control and replaced control. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FMS00
Near Austin, TX 78730
Luis
Job Details: 09/14/2022
"Arrived on site for burning smell. Tested all components working no burning smell,found plastic burned on light bulb which caused burning smell.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Vincent
Job Details: 09/14/2022
"Arrived on site dishwasher, inspected unit and work area. CX explained unit would not heat. Inspected the element and found it open. Theres a service pointer for the element . Replaced element and tested, unit is now operating as designed. No water leaks present. Job completed
We serviced a
WHIRLPOOL WASHER
Model WTW8600YW0
Near Jarrell, TX 76537
David Z
Job Details: 09/14/2022
"Arrived on site to replace tub suspension and tub ring due to damage from shipping. Replaced all 4 rods with new, and replaced damaged tub ring. Tested and verified working as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/14/2022
"Arrived to inspect and clean unit. I found the ice production was low and one of the slabs that was supposed to drop, lodged on the evaporator plate and completely melted. I removed debris from the unit and started the cleaning. I advised the CX on the remaining steps to complete. Ice machine cleaning service, No leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS2
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/14/2022
"BT arrived to inspect dishwasher. I ran the unit through diagnostics and found error codes F8E1, F5E1, and F7E1. I also found the circulation pump not coming on. I ohmed the circulation pump and found it out of range. I replaced the sump and motor assembly and ran the unit through diagnostics again. The unit is now working as designed and no error codes present. No leaks found during service.
We serviced a
WHIRLPOOL DRYER
Model WED9400SZ2
Near Cedar Park, TX 78613
Kimo
Job Details: 09/14/2022
Arrived onsite for dryer that has a broken console. Upon arrival I found that the power button was broken.
We serviced a
MAYTAG MICROWAVE
Model MMV5220FZ2
Near Austin, TX 78750
David S
Job Details: 09/14/2022
"Arrived on site to install previous diagnose part. I gained access to the control, and replaced it with new. I reinstalled the unit and tested it with new. The unit is working as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Austin, TX 78745
Joe Z
Job Details: 09/14/2022
"Arrived onsite for DOES NOT HEAT. Upon arrival checked polarity and is good. Test cutoff and thermal fuse and are good. Ran vent test and failed. Found lots of lent blocked in hose and wall. Found element is fractured. Need to replace element. Replaced heater and test unit. Unit now heats correctly. Advised customer to have vent cleaned and recommended cleaning vent at least once a year
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602ESS00
Near Austin, TX 78738
Luis
Job Details: 09/14/2022
Arrived on site for light issue. Diagnosed defective led modules per service pointer installed updated led modules all lights working as designed.Autho S84638
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHW00
Near Waco, TX 76707
Jonathan M
Job Details: 09/14/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed that the unit was not cooling and found the compressor would run but the evaporator fan was not. Check voltage at the evaporator fan and found proper voltage. Replaced the evaporator fan motor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78728
David S
Job Details: 09/14/2022
Arrived on site to install a new heating element. I verified the model and serial number fall in range with service pointer W11540964. I I installed the new heating element according to the service pointer. I tested the unit and found it working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Meridian, TX 76665
Jonathan M
Job Details: 09/14/2022
"Arrived on site for a refrigerator that is still not making ice. Inspected unit and work area. Confirm the customers complaint and checked temperatures in the fridge and freezer sections. Found the refrigerator at 38?F and the freezer at 20?F. Due to sealed system repair done or year and a half ago, took pressures on the Unit and found the high side at 105 psi in the low side at -10 psi. Check for die around the unit and could not find any dye anywhere. Went ahead and charged the unit and tested pressures. Found the refrigerator showing 140 psi on the high side and zero psi on the low side. Advised the customer to keep an eye on the unit and call back if ice production stops again. If customer calls back, customer will need sealed system repair. Call complete."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Killeen, TX 76542
Tyler
Job Details: 09/14/2022
Arrived on site for washer needing replacement of ui panel. Upon arrival installed required part. Reassembled and tested unit and found ui functionality fully restored. Call complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hutto, TX 78634
Cliff
Job Details: 09/14/2022
Arrived on site to diagnose a dryer that is not turning on. Found breaker tripped and reset it. Tested unit and found all is functioning properly at this time. Advised customer on issues between gfci and afci protected circuits and that appliance manufacturers do not recommend connecting units to these type of circuits as ungrounded parts can cause them to trip.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Cliff
Job Details: 09/14/2022
Arrived on site to replace door switch for refrigerator. Replaced switch and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Liberty Hill, TX 78642
Lou
Job Details: 09/14/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switch closed and I did not see the element illuminate at the back right corner. I disassembled the unit and retested and found the element has failed. I removed the element and found it burnt and warped. I replaced the element and retested and found the element continued to fail. I tested voltage at the wall outlet and got 242V. Tested voltage at the element and it is not getting voltage. Following the tech sheet, I tested the control and found it has failed as well. Removed and replaced the main control and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, TX 78633
Paul
Job Details: 09/14/2022
Arrived onsite to inspect cooktop not installed correctly. Cooktop is moving over and exposing the cut out. Cooktop was installed with plumbers straps causing the center of the cabinet to bow and the cooktop was already up against the right side were it was up against the cabinet. Adjusted cooktop into proper position and shimmed the cooktop into the proper position. Cooktop is now installed correctly. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78633
Paul
Job Details: 09/14/2022
Arrived onsite to inspect dishwasher making loud noise and not running cycle. I found error codes F10E2 and F7E1. I pressed the cancel button and found the drain pump very noisy. I replaced the drain pump and ran diagnostics and found the main pump motor locked up. I replaced the sump and motor assembly and tested the unit in diagnostics again. All is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Blanco, TX 78606
Andrew
Job Details: 09/14/2022
"Arrived on site to install previously diagnosed RF burner kit. Installed kit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Austin, TX 78730
David S
Job Details: 09/14/2022
Arrived on site to install previous diagnose parts. I gained access to the gear case and replaced it with new. I calibrated the unit and tested it. It is now working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78732
David S
Job Details: 09/14/2022
Arrived on site for washer leaking. I inspected the unit and work area. I found water dripping out of the fabric softener dispenser. I found the unit unleveled and leaning over causing the dispenser not to fill properly and spill over. I leveled the unit and found it not longer spilling over. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76708
Jonathan M
Job Details: 09/14/2022
"Arrived on site for a dryer that is still not drying clothes. Inspected unit and work area. The customer advised that after they had their vents cleaned, the unit still takes 90 minutes to dry a load of clothes. Ran event test kit on the unit and found poor airflow circulation on all dryers with the vent hose on and good airflow for all dryers with the vent hose off. I called Whirlpool Techline and spoke to Butch SR# 7734587726. He had me check cycling temperatures on the exhaust. Found the exhaust cycling between 161?F and 131?F averaging of an internal temperature of 145?F. He advised that was good and indicated that the dryer is working properly. He advised that the issue was with the airflow going up and out of the home. The customer attempted to check to see what the issue was in the attic and was having me run testing on the dryer with altercations he was making inside the attic with removing the vent hose from the attic going out. He explained that the vent hose makes a sharp turn back down and then a goes upward going out. I did explain to the customer that the issue was probably most likely with the venting in his attic. Advise the customer there is no further repair that we could make to this unit that would change how this dryer works. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Waco, TX 76710
Jonathan M
Job Details: 09/14/2022
Arrived on site work the dryer hose had popped off the dryer. Inspected unit and work area. Did confirm that the vent hose had popped off on the prior visit and fixed the positioning of the dryer vent hose. Tested the unit and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Harker Heights, TX 76548
Tyler
Job Details: 09/14/2022
Arrived on site for dishwasher not cycling through settings after being turned on. Upon arrival confirmed issue. Found unit receiving power supply. Found loose connections on ACU at motor connector as well as drain motor harness not fully locked in place either. After double checking all harness on unit were secure and reseated in proper positions I then reassembled and tested unit. Found dishwasher could run through all settings as design3d with no leaks during tests. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Harker Heights, TX 76548
Tyler
Job Details: 09/14/2022
"Arrived on site for microwave smoking during use. Upon arrival confirmed customer complaint, but customer did state unit had still been heating fine prior to issue occurring. After disassembly of unit I found no signs of burns/damage on an heating hardware or wires/connections. Did find capacitor was to hot to touch physically after running a minute water heating test as well as a 10 minute bowl of ice test back to back. Replaced capacitor and diode and reported findings to techline Scott sr#7734586497. Unit functioning as designed call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near Temple, TX 76501
David Z
Job Details: 09/14/2022
"Arrived on site to follow up on refrigerator not getting cold enough. Took Temps at time of arrival and found FC ar 2, RC at 42. Checked airflow and had minimal airflow coming from diffuser, but a healthy frost pattern at the evaporator. Compressor was at average operating temp, and not excessively hot. I blasted the return vent and diffuser channel with steam to clear out any blockages. Based on some ice i had seen on the panels, unit may have briefly lost cooling one or more times. Checked sealed system again for leaks with black light and did not find any other leaks. If unit loses cooling it has to be due to a leak in the cabinet which we can not repair, since there is no evidence of leaks in other areas. Advised customer there are no further repairs I can do at this time. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Meadowlakes, TX 78654
Vincent
Job Details: 09/14/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint not cooling. Tested temps and FC 30? RC 55? found frost build up in the evaporator cover. Found foods in the freezer obstructing the door to close all the way, see pic attached. Tested defrost and it was operating as designed. Advised CX to make sure doors are closed properly at all times. Advised CX to defrost unit for 48hrs and the turn it back on and let cool for 24hrs, CX signed the waiver. No leaks where observed during service. Job completed"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Wesley
Job Details: 09/14/2022
Arrived onsite for vibration and cleared lint build up off of the blower wheel causing excessive vibration. Replaced blower wheel. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Manor, TX 78653
Matthew
Job Details: 09/13/2022
"Arrived onsite for range console burning customer. Upon arrival inspected unit. Found that areas of the console heat up due to ventilation duct located underneath console. Customer stated temperature is too hot. Notified customer about surface temperature limits on the unit, and how it can get to an uncomfortable temperature, especially if touching for an extended period of time. Customer proceeded to say that this design is made to burn people. Contacted safety team to report findings. Customer not satisfied with result. Safety team invited customer to reach back out. Provided 7734559710. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manor, TX 78653
Matthew
Job Details: 09/13/2022
Arrived onsite for washer with latch issues. Upon arrival inspected unit. Found failed strike used truck stock strike part# w11457841. Replaced strike. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 09/13/2022
Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Found no power to control. Inspected block and found terminal loose connection. Secured connector and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Round Rock, TX 78665
Paul
Job Details: 09/13/2022
"Arrived onsite to inspect washer making loud noise. I found error code F0E2 (oversuds). CX had a video and the unit was louder than normal, sounded like it was sucking suds. I ran a diagnostic cycle and the unit is operating as designed. CX states that the unit has not made the noise since. Discussed detergent use. Operational test good, no leaks observed during service. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WTW8500DC5
Near Round Rock, TX 78664
Paul
Job Details: 09/13/2022
"JM: Arrived to install previously diagnosed and ordered parts. R/R housing assembly and tested. Operational test good, no leaks observed during service. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78759
David S
Job Details: 09/13/2022
Arrived on site to install previous diagnose part. I replaced the led control. The unit lights have all come back on. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78759
David S
Job Details: 09/13/2022
"Arrived on site to install previous diagnose parts. I replaced the gearcase, cam and belt. I leveled and calibrated the unit. I ran a drain and spin and found the unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Dripping Springs, TX 78620
Scott
Job Details: 09/13/2022
"Arrived on site , installed end cap. All checking normal now . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Austin, TX 78737
Scott
Job Details: 09/13/2022
Arrived on site for strong burning smell. Found outlet and power cord burned . Terminal block on dry is wired properly and in good shape . Recommended to customer have an electrician check outlet . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Kimo
Job Details: 09/13/2022
"Arrived onsite to install new doors. Upon arrival I spoke to Front desk and she called resident found the resident was home she sent me over the. On arrival I spoke to her resident fridge raider resident did not have any idea about the damage to the doors And I found no damage either I checked the module & Serial number And found that he did not match, I went back to my office and spoke to the maintenance manager and find that he also did not know where the corrected unit was. I could not contact Frank who is the number provided in the notes."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78701
Kimo
Job Details: 09/13/2022
Arrived onsite for refrigerator with damaged doors. Upon arrival I found that the upper 2 doors were damaged. I replaced doors unit operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Harker Heights, TX 76548
Tyler
Job Details: 09/13/2022
Arrived on site for washer needing previously diagnosed control upon arrival installed part and found no failures in ui time display. Call complete
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ05
Near Austin, TX 78704
Luis
Job Details: 09/13/2022
Arrived on site. Found ice build up in freezer section adjusted freezer door and tracks checked door seal good checked door operation good. Gasket sealing to cabinet correctly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78744
Matthew
Job Details: 09/13/2022
"Arrived onsite for washer not spinning clothes out completely on certain cycles. Upon arrival inspected unit. Put in diagnostics and found stored error codes 7/4, 7/9. Cleared codes and tested. All components passes. Customer stated, unit has spinning issues on Heavy duty and bulky cycle. Checked unit and found spin turned off for those selections. Notified customer and turned spin on high. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near New Braunfels, TX 78130
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for no ice production, tested unit found IM thermistor housing broken off restricting ice maker to complete harvest, replaced ice maker, tested unit unit now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Temple, TX 76502
Jonathan M
Job Details: 09/13/2022
Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that this unit is only two months old and provided a purchase receipt showing that this unit was in fact under warranty. Customer advised that the unit is leaking from the left front corner and does not happen on every cycle. Customer advised some of the cycles at tends to do it on and noticed the fabric softener was being activated on those cycles. I called whirlpool tech line and spoke to Chris SR# 7734572932. He advised there is a known issue with the tub rings and that they are being updated for these unit with the fabric softener dispensers at the front left corner. He advised there is no known ETA for the part in question. He advised to have the customer call back inside n a couple of months to check on the status of the tub ring to see if it is available at that time. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Canyon Lake, TX 78132
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for water not dispensing and no ice production, tested unit found water shut off on back of unit, turned water on cycle ice maker, completed harvest and filled with water, dispenser is also working good, no leaks detected job complete"
We serviced a
JENN-AIR RANGE
Model JGCP436HM00
Near Belton, TX 76513
Jonathan M
Job Details: 09/13/2022
Arrived on site for a range that has scratches all over the control panel. Inspected unit and work area. The customer advised that she had shown the prior technician and that he did not see anything wrong with it. I did confirm that there were scratches all over the panel. Replaced the control panel and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 09/13/2022
"Arrived on site for dishwasher not completing cycles, missing spray arm. Upon arrival confirmed complaint and installed spray arm. Found no errors in diagnostics, no failing hardware or controls or any power supply /polarization issues. Called techline Anthony sr#7734093618 and reported find8ngs of unit randomly shutting down within first 20-30 minutes of cycle. Techline stated that since we couldnt replicate issue on site that they recommended customer call customer service for further assistance. Unit functas designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 09/13/2022
Arrived on site for dishwasher not allowing upper rack to stay in place. Upon arrival confirmed issue and fp7nd adjusters broken. Replaced adjustable kit and found rack now functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Pflugerville, TX 78660
Paul
Job Details: 09/13/2022
Arrived onsite for a refrigerator that is not level and the door slams open and close. I found the front of the unit too high. I leveled the refrigerator and the door is opening and closing correctly. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78726
Paul
Job Details: 09/13/2022
"Arrived onsite for a refrigerator not cooling to possibly replace previous diagnosed parts. I found the unit with power and everything running but both compartments were at room temp. I tested the compressor with a test inverter. I found it only putting out 28 watts and dropping to 14 watts almost immediately. I put the 3way valve in the home position and tested pressures. I found the system flat and no refrigerant in the system. I exposed both evaporators and filled the system with 127psi of nitrogen. I put bubble solution on both evaporators and all solder joints finding no leaks. I called techline after 30 minutes and the gauges still showed 127psi. I spoke with JR SR# 7734573815 at the 45 minute mark of the call and the gauges still showed 127psi. I explained to JR what I had found and what happened on the previous visit. He stated the compressor and drier needed to be replaced. He also wanted the 3way valve replaced because of the possibility that no nitrogen entering the FC. I removed the compressor, drier, and 3way valve. I hooked nitrogen to the FC capillary and made sure it was clear. I found the FC side of the 3way valve partially restricted when I blew through it. I replaced all 3 parts and put the new 3way valve in the home position and filled the system with 130psi of nitrogen. After 30 minutes the gauges were still showing 130psi. I vacuumed the system and charged it with 4.65 ozs of R134A. I tested the unit and both evaporators were building frost. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78717
Vincent
Job Details: 09/13/2022
"Arrived on site for refrigerator door gaskets not sealing. Inspected unit and work area. Spoke with CX and observed torn door gaskets on both RC doors from mullion. Replaced both RC door gaskets, used heat gun to form both gaskets, leveled feet, and instructed CX to leave RC doors closed for at least 6 hours to form shape. No leaks were observed during service. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2022
Arrived onsite and repaired microwave by replacing interlocks and switches. Replaced blown fuse. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2022
Arrived onsite and replaced console due to cosmetic damage of original replacement. Unit is now cosmetically correct and operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0LZ0
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a range with a broiler element not staying mounted. Found screws for mounting element stripped and installed new screws from personal supply. All is working properly at this time and no further repairs needed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a range with a bulb base stuck in socket. Removed bulb base and ho.eowner to replace bulb. No further repairs needed and job is complete.
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78756
Leonardo
Job Details: 09/13/2022
Arrived on site to install noise kit and fix front burners. Installed noise kit advised customer to use the unit to see once it heats up. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78757
Leonardo
Job Details: 09/13/2022
Arrived on site to replace ui and board. Replaced both parts test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Canyon Lake, TX 78132
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for no cool, tested unit found bottom frame damage 5 rivets have popped out causing 1/4 inch gap creating air leak, called tech line and reported my findings, per tech line unit is non repairable SR# 7734571536, customer to call customer service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Pflugerville, TX 78660
Kimo
Job Details: 09/13/2022
"Arrived onsite for refrigerator has a malfunctioning ice maker ,it will not harvest upon inspection I found that there was no power going to the ice maker. I also found the shut off arm missing. Through conversation with the customers I found out that the house was stuck by lightning. ordrng 1 W11043763 (Control) and 1 W11542754 (Ui) and 1 W11226459 (ARM-SHUT) and 1 W10830274 (Right door gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBS1
Near Austin, TX 78702
Joe Z
Job Details: 09/13/2022
Arrived onsite for Leaking water on both sides.. upon arrival inspected unit and found missing seal. ordrng 1 W10864081 (Seal)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Cedar Park, TX 78613
Gerry C
Job Details: 09/13/2022
"Arrived to inspect heating issue. I found the unit would still not heat, according to CX description and there were codes for heating within service test mode. Within service test mode, the unit did heat and I inspected the inner door area. I found the control had signs of excessive heating and the dispenser wax motor, while still working somewhat, had overheated and ruptured at the top of the housing. No leaks observed during service. ; ordrng 1 W11032769 (Dispenser)"