"Arrived on site for oven not operating but cooktop is ok. Upon Test bake, broil and convect. None of the igniters are responding. Ran diagnostics and there are no saved error codes. Control is calling for heat correctly . Found spark module is the issue. Ordering module. Office to reschedule ; ordrng 1 W10860916 (Spark module)"

"Rrived onsite for unit not cooling. Inspected and found evaporator encased in ice. Ran diagnostics and found defrost sensor showing Ol/shorted. Unit has Defrost cycle failure. Unit will need to manually defrost 48 hrs prior to next visit. Ordering Control, Defrost sensor, heater. ; ordrng 1 W11650659 (Heater assembly) and 1 W10316760 (Defrost thermistor)"

"Arrived on site for continued issues of going out of balance and splashing water. Upon arrival, tenant states that the splashing issue has not been happening. Ran diagnostics and there are no saved error codes. Ran a spin cycle without clothes and is good. Ran a spin cycle with a couple of towels. Found a little more shaking than normal. Test suspension and is slightly bouncier than normal. Replaced suspension W11217817. Test unit and is operating as designed. No leaks present . Job complete"

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Vacant unit. No one available to sign."

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed."

"Arrived on site for SAFETY tripping breaker. Upon arrival, test unit and found breaker tripping during preheat . Replaced broil element W10856603, bake element WP9755870 and control W11548749. Contacted SAFTEY and spoke with Reese. Notes were documented. Job complete MfrRef # 7741795381"

Arrived onsite for unit not making ice. Inspected and found ice maker not cycling. Tried forcing harvest test and unit not responding. Replaced ice maker. Tested and unit is now functioning properly. Job complete.

"Arrived on-site for washer getting f7e1 code. Verified the issue. Motor tested good. I replaced the actuator and splutch but still got error code. Capacitor tested bad so I replaced it and ran factory diagnostics. No more codes. Everything is working as designed. Used w11239857, w11395618, w10721967 and w11481722"

"Installed the safety key WP4155141. This allowed observation of what seems to be a limit switch, directional switch issue. It changes direction up and down corresponding with directional switch without completing a full press downward. Ordering the top limit directional switch to repair. Scheduled for july 8th. ; ordrng 1 WP777811 (Directional switch)"

"Arrived on site for a washing machine that is going off balance and vibrating. Inspected unit and work area. Upon arrival, I found that the feet were not level and that the machine was rocking from the backleft corner to the front right corner. I adjusted the feet on the washer to level out of the machine. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran as designed. I checked the suspension and found the suspension was good. The customer advised that he recently had another technician out to replace something through Whirlpool and that after he left is when they ran into this issue. He advised that he was not sure how to adjust the feet on the machine. I showed the customer how to level out the machine if this ever happened again but did advise the customer that everything appears to be working and operating as designed. Call complete. No parts were installed."

Arrived onsite for unit drain pump intermittently kicking on. Inspected and found control board and pressure system failure. Replaced control. Tested and unit is now functioning properly. Job complete.

"Arrived onsite for concerns about streaking on clothes. Found the issue to be consistent with residue from dander, oils and detergent. Advised customer on use and care principles and on data around this exact issue regarding real solutions such as decreasing detergent and increasing water volume per wash to a sufficient level. And to wash certain loads with vinegar to help break down the residue for cleaning. Advised that this will eliminate the streaking residue. Further advised them on balance and and spinning design. Verified alignment and structure are in spec using diagnostics testing. Unit is operating within spec. No parts. No signer available."

Arrived on site for a refrigerator that is frosting up in the freezer section. Inspected unit and worked area. The customer advised that she's getting frost in her ice chute and water is dripping from her ice dispenser. I did confirm the customer's complaint and found the ice door not sealing properly. I also found several gaps in her liner around the edges. I used silicone to fill in the gaps and replaced the ice door. I tested the unit and found the unit begin to work and operate as designed. Call complete. W11678832.

Arrived on-site for dryer taking too long to dry. Found unit is heating and has good airflow. Advised customer about load limits for this dryer. Unit is operating as designed. No parts used.

"Arrived on site for Special Project S153EB. Confirmed pump just starts running. Found F1e1, f3e1, f8e1, which all involve board. Verified pressure hose was clear. Per Service Pointer - W11766193. I replaced main control. Recalibrated and ran automatic test cycle. All components working. Call complete ...W11607637"

Arrived on-site for lights on the control. Found ui not responding. I accessed the control panel and found live pest around both controls. Advised customer to call whirlpool after this is resolved. No parts used.

Arrived on-site for washer getting over suds error. I verified the issue. I removed the pump and found large amounts of lent. I replaced the pump and cycled the unit. Not getting any errors or leaks. Used w11458345

"WFES3030RS0 Arrived on site for a range tripping breaker again. On arrival client stated that the range tripped the breaker when preheating the oven. The gfci breaker wasn't replaced and client will need to notify home builder. I removed ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, voltage, and amp draw all readings are correct product is working as its designed no parts replaced. Calling whirlpool safety Sr # 7741803047"

"Arrived on site for not heating and making a noise. Upon arrival, test unit several times. Unit heats correctly and is not making any odd noises. Cannot duplicate issue at this time. Job complete"

"Arrived on site for range tripping breaker . Both elemnts have been replaced with updated elemnts . Both l1 & l2 on broil are pulling 14.4 amps . Let run 25 mins . Ran bake and l1 @10.7, L2 @ 10.4. . Called tech line and documented past work and current readings . Sr # 7741866399. Let range run another 15-20 mins with ground back on . No tripping . Tech recommends replacing breaker . Range is functioning properly . No property or personal damage occurred. Unablemto reach safety. After hours . Job complete"

"MHW5500FW1 Arrived on site for washer stopping mid cycle and lid locked. On arrival I ran diagnostic and found error code F5E2 a failed latch . I was able to get door unlocked. After replacing and testing I found water would not stop pouring in, failed water valves I turned water off ordering valves and rescheduling returning parts just in case needed reschedule client for 7/7/25 . Client would love a sooner date if possible. ; ordrng 1 W10599356 (Water valves)"

"Arrived on site for a washing machine that has a special project to replace the control. Inspected unit and work area. I ran the unit through diagnostics and found F1 E1 (main control failure), F8 E1 (long drain), F3 E1 (pressure system fault) and F2 E1 (UI stuck key) error codes indicating an issue with the control. I verified that the customer was within the model and serial ranges for the special project. I replaced the control and calibrated the unit. I ran the internet through an auto test and the unit is working and operating as designed. Call complete. W11608056."

"#0414Arrived on site. Evaporator incased in ice,removed ui found prev tech installed a bigger screw on top right side to hold housing,removed all screws,attempted to defrost evaporator to remove housing,found prev tech screwed back portion of housing to liner wall,due to this the insulation broke,diagnosed a defective evap thermistor. Defrosted evaporator, replaced harness assembly that includes thermistor and new insulation reassembled unit."

"KRFC704FPS06 Arrived on site for a refrigerator not cooling. On arrival I tested temperature in FC that was 13 degrees the RC was 63 no frost pattern in the RC evaporator the FC was half way frosted I tested all fans,thermistors ,and fans all passed. Then I tested amp draw on the compressor it was 7.8 and it was very hot to the touch . Ordering parts for a sealed system repair. Two hours for a sealed system repair returning parts just in case needed. Office to reschedule for client ASAP if possible no water leaks visible from main water supply. ; ordrng 1 W11567406 (RC evaporator) and 1 W11565768 (FC evaporator) and 1 W11578205 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Sealedsystemrepair (Two hours)"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, found no issues with pressure hose, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608056"

"Arrived on site for moisture on top of freezer gasket. Called tech support er tech support foam gaskets will not work on this type of refrigerator and type of freezer door and gasket,per tech support added adhesive to liner gaps,raised freezer door. SR#7741865372"

Arrived on site to diagnose refrigerator not making any ice. Examined door harness for FC door and found several broken wires causing the failure. Ordering freezer door to resolve. Office to schedule when door arrives. ; ordrng 1 LW11202405 (Freezer Door)

"Arrived on site for refrigerator icemaker and water dispenser not working. Found water not getting to door, solenoid activate so voltage is good, removed back panel. Main valve has water coming out properly. Not getting back to dual valve. Replaced filter housing. Verified operarion. Call complete."

"Arrived on site for refrigerator not making any ice. Found ice maker is working but very slow, ice in bucket looks clear. Temp in freezer is about 5. 0f coming out of vent. Removed evaporator cover. Found full normal frost pattern. This points to air flow not getting to properly. Performed water test and it passed. Performed optics test and it passed with solid light for 5 sec. Compressor was loud on start up. Noise went away. Ordering new fan motor and icemaker. W11737192.. Office will call to schedule ; ordrng 1 W11631626 (Evaporator fan) and 1 W11737192 (Icemaker)"

Arrived on site with parts ordered. Removed door panel. Replaced console and vent assembly. Ran diagnostics and verified operarion. Call complete.

"Arrived on site to diagnose ice machine not producing any ice. Examined unit and found noise coming from recirc pump, and unit filling ultra slow. Removed filter and flow returned to normal. Recirc pump is keeping the water level low in the reservoir and needs to be replaced. Replaced recirc pump and verified unit working as designed. Repair completed. Parts used - W11542867."

"Arrived on site. Diagnosed a broken condenser fan blade,replaced fan blade powered unit on compressor and condenser fan powered on. W11193484"

"Unit 1205. Arrived on site for unit now starting intermittently. Upon arrival, unit was working as normal. Proceeded to perform vent test and found poor airflow when vent is attached. Pictures attached. Advised front office to have building contractor to check venting for the dryer. Front office agreed. Unit is functioning as designed. No parts needed"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, found no issues with pressure hose, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608056"

"6/25/25 21:04: GC rspndd 6/25 WED, MVW5430MW2 Arrived on site to check washer for leaking and lights flashing. Found lid lock strike broken not allowing the lid to latch and drain hose leaking from factory clamp area on the hose. Replaced latch and drain hose. Tested washer and all functions check good. Job complete"

"Arrived on site for not drying. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test cycle and confirmed no heat. Found that there is no wire connection to left side of heater. Found the wire is cut and taped off at front of dishwasher. Need to replace harness. Ordering harness. ; ordrng 1 W11697034 (Harness)"

"Arrived onsite for unit not spinning. When running spin i found the gears in gearcase chattering. I inspected underneath and found a lot of oil along the sides of the cabinet. Spoke with PR and a new gearcase is needed. Door latch tests good. Ordering W10820043 BASKT DRIVE, 285785 CLUTCH, AND 3360629 GCASE. Office to RS as i thought the parts would need to be found but we stock these parts still. ; ordrng 1 W10820043 (BASKT DRIVE) and 1 285785 (Clutch) and 1 3360629 (GCASE)"

Aspen on site to test unit for stopping at about 6 mins of connection bake in microwave portion. Found no stored error codes. Needing 2man to pull unit out. Office to reschedule. ; O-emld tckt

"Arrived on site to test unit for drain pump not disengaging, replaced control per service pointer and tested unit is now running as designed no leaks detected job complete installed W11607637"

"Arrived on site to test unit for pump running. Upon arrival applied power, drain pump immediately engaged indicating a pressure system fault. Serial number does not fall within the rework but customer has a P&L coverage from WPL authorization A1EBXL0APL1. Inspected pressure hose, found no kinks, punctures or restrictions. Entered diagnostics and found F3E1 pressure system fault error code stored. Could not reset control. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603811) and applied power, drain pump is no longer immediately engaging. Ran a test cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for burn marks beneath the turntable shaft. Found visible signs of something having burned around the turntable shaft area. Removed the bottom cover to access the turntable motor wiring. Removed the turntable motor and found no evidence of melted wires or electrical burn marks. Findings indicate that a food was likely caught beneath the turntable shaft, which caused the burning. The interior cavity is visibly damaged. For safety, I left the unit unplugged and advised the customer not to use it. Additionally, I contacted the safety department to report my findings. Job complete. SR#7741800309"

Arrived on site for no ice. Diagnosed a defective icemaker replaced icemaker ran harvest test passed icemaker filled with water. W11700250

"Arrived on site to inspect range not turning on. Upon further inspection, I found the display blank and the unit not responding. I tested voltage at the terminal block and had no voltage. The customer advised they were using the front two burners and the oven at the same time when everything just shut off. I checked the breaker and found it tripped (Square D GFCI). Cycled power and placed the unit in diagnostics, and found F6E0-user interface failure. I cleared the code and tested the unit by turning on the oven on Bake at 350 degrees and turning on all cooktop burners. The unit operated as designed. I gained access to the UI board and found where some liquid had gotten on the board, possibly causing an interference in the circuit, causing the breaker to trip. I am ordering the control panel with UI AND CNOTE-SCHEDULE AS 1ST CALL and scheduled return service for 06-28-25. ; ordrng 1 W11335274 (Control panel w/UI) and 1 CNOTE (SCHEDULE AS 1ST CALL)"

"Arrived on site to inspect range tripping the breaker. Upon further inspection, I found the breaker to be a Square D GFCI 40amp breaker. I found the unit with power as the display was on. Per service pointer W11490386, I inspected the seals at the terminals on both the bake and broil elements and found the seals on the bake element were a soft rubbery type seal and it should be a hard rubber type seal. Per the pointer, I removed and replaced both elements and performed a burnout on Bake at 500 degrees. The unit reached preheat temps and continued to heat approximately 30 minutes after preheat. I contacted techline and spoke to Andrew and advised of the history, the complaint, my findings, and repairs. Andrew provided SR#7741851875 and then transferred me to Safety, where I spoke to Zen and advised the same info I provided to techline. Zen provided their SR#7741582169. Unit is currently operating as designed, job completed. No one available to sign for receipt. W11182108, W10856603"

"WFW560CHW4 Arrived on site for a washer with error code F3E1 . On arrival, I verified the error code, also client stated before the error code, the washer was shaking excessively. I tried running diagnostic, but the washer didn't let me run any test. I removed top cover inspected wire harness to the pressure sensor and I found harness was lose due to the shaking. I plugged in and powered back on . I was able to run a test under customer mode washer worked fine I looked at the pedestal to see if the nuts were tightened and they were not tightened i tightened and leveled tested again product is working as its designed no parts used no water leaks visible from the main water supply."

Arrived on site to test unit for damaged front microwave door. Found damaged door replaced door test unit and unit test good job complete.

"Arrived on site for SAFETY Range flames shooting from knob. Disassembled unit and inspected. Found right rear valve, switch harness and manifold all burnt up at manifold . Contacted SAFTEY team and spoke with Sheril. Explained issues and emailed requested picture. MfrRef # 7741762216. Also burner screws are rusted . Ordering Manifold, switch harness, left rear valve, Office to reschedule ; ordrng 1 W11509769 (Right rear valve)"

Arrived on site for washer leaking . Ran diagnostics and found drain pump has failed and source of leaking . Installed new pump W11578225. Reran diagnostics all checked normal. No water leaks detected at time of service. Job complete

Arrived on site unit not working . Upon arrival customer informed me unit would just fill but do nothing else. Ran diagnostics checked for error codes f0 e9 off balance pause. Called PR for assistance in trouble shooting. Determined unit lid lock not working cause unit lid lock would not work during diagnostics cycle. Also recommend replacing control. Replaced both control and lid lock assembly and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to inspect dryer noises. Upon further inspection, I found the unit to be stacked in a closet. I tested the unit, and immediately after it started, I could hear the blower wheel rattling loudly. I disassembled the unit to gain access to the motor and blower wheel, and I found a large piece brocken off of the wheel (photo). I removed and replaced the blower wheel and also found the exhaust pipe loose. Using the sealer pads that were prescreened for today, I adjusted the pipe and secured it with the sealing pads and reassembled the unit. I retested, and the unit is operating as designed. No lint observed during service, job completed. W11327190, W11113654-2?"

"Arrived on site to replace previously diagnosed part. Upon arrival replaced transformer (W11545871), blower (W11441128) and interlocks (W11551761), (W11551558). Used a dummy fuse to test unit, fuse still blows 3 seconds after cycle is started. Reset fuse and noticed unit is not powering on. Found cavity thermistor reading open. Will be ordering thermistor, main harness and turntable motor. Harness may have melted and is causing a dead short. Ordering parts, rescheduled for 07/03.; ordrng 1 W11224856 (Cavity thermostat) and 1 W10642989 (turntable motor) and 1 W11690869 (Harness)"

Arrived on site for bake and broil not working. Inspected unit found top burners working however bake and broil are nit igniting. Checked voltage at control to igniter got nothing control is not sending voltage to control. Unit will need a new control. Office to reschedule ; ordrng 1 Partsresearch6610151 (Control)

Arrived onsite for unit not dispensing water. I found the valve to hum but not dispensing. I replaced the valve and same issue occurring. I inspected the reservoir and found it frozen up. Customer had fridge set to 33 degrees and frozen the reservoir. I didn't have my heat gun at time of service so I set the temp to 37 and advised a defrost to go through so the reservoir can thaw. No leaks. Call complete. Installed W11524655 Valve. Customer not insite for signature.

Arrived onsite for previously diagnosed parts. I replaced the faulty control and tested the unit. Unit is now operating as designed and start button will work. Call complete. No leaks during time of service. Installed W11603810 Control.

Arrived onsite for unit locking out. I found when testing the unit that sids would run out of the piping. I advised the customer that the piping is not good and you shouldn't see suds run over the top of the drain. I explained to the customer that the suds can cause a lockout as they can make a bubble in the pressure line and causing a flood state to occur. I tested the unit and all operated as designed. Door lock tests good. Call complete. No parts installed. Updated warranty via POP.

Arrived onsite for freezer and rc freezing or thawing food. I found the issue to be the damper not shutting. I replaced the damper and unit now circulates air as designed. No leaks call complete. Installed WPW10594329 DAMPER.

"Arrived on site to test unit for not heating properly, tested unit found no loose connections u it is getting proper voltage but still tripping during preheat, replaced both elements and control per service pointer and preheat ovent to 500 and advised customer to keep unit at 500 for 2 hours, if after this process the breaker is still tripping it will need tobe replaced, at this time job complete installed W11182108, W10856603, W11707168"

"Arrived on site to inspect washer shutting down during a cycle. Upon further inspection, I placed the unit in diagnostics showing error code F7E5-shifter fault. Cleared the code and continued with testing and the unit failed to spin properly. I tilted the unit back and removed the rotor to find rust dust on the underside of the rotor. I removed the stator and clutch to find the slider ring broken and the clutch was badly worn. I removed and replaced the clutch and slider and calibrated and the unit is operating as designed. While I had the top panel lifted, I found the suspension rods are badly rusted and making a creaking noise when the unit agitates. Due to the rust issue, I am ordering the suspension rods and scheduled return service for 07/03/25. No water leaks observed during service and customer is able to use the washer until we return. W10754448, W10734521; ordrng 1 W11130356 (Suspension rods)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and service pointer W11766193, I removed and replaced the main control and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11607637"

"Arrived on site to inspect refrigerator drain tube clogged. Upon further inspection, I found the freezer (FC) section packed with food items, and there was no proper airflow. Also found a thick slab of ice at the bottom of the FC section. I removed the items from the FC and removed the ice andngained access to the evaporator by removing the ice maker and evap cover. I found the drain clogged with ice. Using my steamer, I removed the ice and then forced the hot water from the steamer down the drain to clear it. I poured hot water down the drain to verify it was no longer clogged. The unit is operating as designed now. No parts were replaced, and no water leaks were observed during service, job completed. I advised the front office staff of my findings with the FC section being packed."

Arrived onsite for controls locked on Microwave oven combo. I found the unit never set on wifi. I performed a power reset and issue still persists. I replaced the panel as the memory has been corrupted due to no updates being received. Unit now functions as designed and i gave the customer the wifi team number to get the unit set up. Call complete. Installed W11600321 PANEL.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the right RC door; however, the door ordered/sent today was the FC door. I re-diagnosed the unit and found the unit not leveled properly, and the unit doors are not closing properly. I placed my flashlight inside the RC section at the bottom of the doors and closed both doors. I opened the FC drawer and checked the gaskets at the bottom of the RC doors/mullion area, and found an air gap (photo). Also, I found the right RC door gasket is torn (photo). I re-leveled the unit, and using my heat gun, I reshaped the bottom tab on the right RC door gasket and tested door operations and the doors are closing as designed, and the gap has been closed. Also found the FC drawer slightly difficult to close even after leveling the unit. Using some grease from my van stock (WP542638), I placed a small amount on the rails of the FC upper basket and on the sides where the basket slides on the FC bin. Tested operations and had the customer test, and the FC drawer opens/closes as designed. I am ordering the right RC door and gasket and office to schedule return service. WP542638; ordrng 1 W11435343 (Right RC door) and 1 W10830055 (Right RC door gasket) and 1 W11223753 (Nameplate)"

Arrived on site for washer making weird noise . Found weird noise is unit is stuck in drain mode . Ran diagnostics for pressure sensor and control error code . Replaced contro l W11608056. Ran calibration and diagnostics test wash. All checked normal. Nomwater leaks detected at time of service . Job complete

"Arrived on site to test unit for drain running constantly. Upon arrival customer stated drain pump does not shut off. She had bought a replacement control board but it was not the correct part number. Per service thread (TSP W11787221), updated rework includes all serial numbers, model number matches rework. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a test cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for glass moving around. Upon arrival customer presented issue, glass has popped out of the bottom left bracket causing it to slightly move during use. Removed bracket, readjusted glass, secured bracket and tested. Unit is now functioning as designed, no gas leak detected, no parts installed, job complete."

"Arrived on site to follow up on refrigerator not producing much ice, and not dispensing any ice. I tested the dispenser and can hear the motor rotating, but the shaft is not catching. I removed the auger shaft and moved the collar down 1/4' to allow the shaft to make good contact with the ice bucket. This resolved the dispensing issue. Customer said the ice maker is producing far slower than it used to, but it is producing. I checked temps and found ths top of the RC is around 35 or so, and the bottom section near the thermistor is at 50 degrees. I found several items blocking the RC vent, which is limiting airflow to the lower section of the compartment. This does not allow the harvest temp to be satisfied, and delays ice production. I advised the customer to relocate items away from the vent and to make sure nothing is protruding past the shelves to allow airflow to properly circulate. This should resolve ice production as temps should be satisfied and allow for harvesting. Call completed."

"Arrived on site for refrigerator barely making ice and intermittently showing door open light on display after previously being repaired. On arrival confirmed issue and inspected previous wiring fix and switchs, during tests I found ice maker stop half way through harvest and power supply dropped. I reset power to fridge and retested unit and found ice maker working as designed as well as intermittent door signal issue went away as well. Call complete"

"Arrived on site for inner gasket melting. Upon arrival, found lower part of inner door gasket is warping. Customer and I agreed we were not sure if new inner door that was replaced previously had the warp already. Upon inspecting new door, same warp was present. Customer requested us to order new door. Ordering new inner door. Advise next technician to replace inner door. If new door has warped gasket, call techline and confirm if this will be a functional issue later on. Customer also agrees if the warp will not cause a functional failure, they will accept replacing new inner door. Office to reschedule ; ordrng 1 W11684570 (Inner door)"

Arrived on site to test unit for sealed system issue. Found nice Friday pattern on entire evap. Customer stated she had never had an issue with unit getting warm just over cooling. Found defrost bimetal is shorted causing over frosting on top right hand side. Also found condenser completely clogged. Cleared clog and removed ball off ice. Don't see a need to tap into sealed system and potentially create an issue that is currently not present. Recommend evap harness assembly and control. Office to reschedule. ; ordrng 1 W11524469 (Control) and 1 W11524653 (Evap harness)

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival I verified issue I replaced the control board, bake, and broil element. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity ,voltage and amp draw all readings are correct product works as it's designed. Calling whirlpool safety Sr # 7741788692"

"Arrived on site to replace previously diagnosed gear case, slider, clutch, rotor, stator, harness and agitator, agitator was ceased on and had to be broken out, replaced all parts and tested unit is now running as designed no leaks detected job complete installed W11666463, W10754161, W10754448, W10734421, W10754158, W11550891, W11393685"

Arrived on site for washer making weird noise . Found weird noise is unit is stuck in drain mode . Ran diagnostics for pressure sensor and control error code . Replaced contro l W11607637. Ran calibration and diagnostics test wash. All checked normal. Nomwater leaks detected at time of service . Job complete

"Arrived on site to test unit for noise, tested unit found loud noise coming from the motor, replaced motor and noticed that unit does not have a seal on the blower housing, installed seal and tested unit is now running as designed job complete installed W11401018, W11234001"

"Arrived on site for dead microwave. Found 20A fuse blown . Checked and found upper interlocks lock had failed . Replaced both upper and lower interlocks , replaced fuse . Ran heating test . U it is heating to wp specs. Parts installed W11551761 , W11551558, W11707984. Job complete"

Arrived on site to test unit for not heating. Found blue igniter receiving proper voltage but not glowing. Replaced igniter(W11176454) unit is now working as designed. Job complete.

"Arrived on site to test unit for drain pump not disengaging, replaced control per service pointer and tested unit is now running as designed no leaks detected job complete installed W11607637"

Arrived on site to test unit for no ice. Found ice maker mold was hanging. Replaced ice maker and unit is now working as designed. Job complete.

"Arrived on site for water leaking from icemaker. Found a defective icemaker,water leaking from housing,replaced icemaker,ran optics diagnostic passed,power cycled unit icemaker ran through a cycle and filled with water no leaks. Wpw10277449"

Arrived on site for washer stopping during about large cycle. It will just make a strange noise then start blinking. Found f8e6. Cleared codes and ran diagnostics. All components pass. Customer says all other cycles except big ones work. Inspected washer and found drain line is about mid to upper tub level. When it reaches that level it just starts draining out the water. Used new zip ties to have drain line up higher. Advised customer of findings and that something may need to be added to better route drain is it hits wall. Unit is working as designed. Call complete. 162.36 Auth code: T94V4W

Arrived on site for icemaker not working and lights not working properly. Temp in freezer is 1f. Found led in freezer is out. Cycled icemaker and it did complete cycle. Found some small cubes. Went to check filter and filter filter housing broken. Will need new housing and new led parts. Also found the control panel has holes through it. Ordering and Reset for Mon 7th; ordrng 1 WPW10515057 (Led) and 1 W10862456 (Filter housing) and 1 WPW10397956 (Control)

"Arrived on site to diagnose range with 2 burners not lighting. Found 2 switches on the switch harness not making proper contact. Found wrong model info present, so switch harness provided is incorrect. Ordering correct harness. Set return for 7/7. ; ordrng 1 W11241684 (Switch Harness)"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W10541657 drum and W11315726 right side panel. Tested unit and now unit is functioning as designed."

"Arrived on site for unit making loud noise when spinning. Upon arrival, ran diagnostics and found gears on the cam rubbing. Upon closer inspection, found Gearcase shaft bouncing causing came not to disengage properly. In addition, found M/S to be incorrect. Corrected on SD. Ordering W11449840 Gearcase, W10752187 screw, W10721967 splutch kit, W11481722 actuator, W11395618 capacitor and W11239857 belt. No water leaks detected at this time. Customer agreed to reschedule July 9th. Please advise customer to cancellation list ; ordrng 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W10721967 (Splutch kit) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11239857 (Belt)"

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit typically will trip the breaker before the final spin. Has happened multiple times in the last couple weeks. Reset breaker and entered diagnostics, found no error codes stored. Started a test cycle, during the fill unit tripped the breaker. Reset breaker once more and applied power to the unit. While searching for tech sheet with the unit in standby mode, breaker tripped. Suspecting a breaker issue. Used an extension cord and used a different circuit to test unit, ran a test cycle with no issues. Breaker did not trip and all components properly engaged. Advised customer to have builder replace the breaker due to nuisance tripping. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site. Unit not powering on due to a defective drain pump,replaced drain pump ran water through unit water entered drain pump,pump drain water checked all connections no leaks. Ran diagnostic pump shutting off water fill early replaced recirculating pump and bin thermistor. Wpw10511923,w11542867,w11539855"

"Arrived on site to test unit for tripping breaker, tested unit found unit tripping during preheat, customer stated since last repair unit continues to trip every use, inspected found no issues with voltage or wiring, inspected elements and found that the bake still has the silicone swedges, replaced both elements and control, and preheated unit to 500 advised customer to keep it there for 2 hours to complete burn off, called safety to document SR#7741694716, if unit is still tripping after this process then the breaker will need to be replaced and documentation provided to safety, at this time unit is running as designed job complete installed W11182108, W10856603, W11707168"

"Arrived on site to test unit for loud rattling, tested unit found condenser fan blade hitting the condenser tubing, adjusted and tested unit is now running as designed job complete no parts installed"

"Arrived on site to test unit for constant draining. Found error f3e1 present. Replaced control and unit completed diagnostics with no issues, unit is now working as designed. Job complete."

"Arrived on site to test unit for no water dispensing and no ice, tested unit found filter housing filter and all components frozen over causing water to leak from one if the lines, recommend replacing the filter box assembly and control, ordering parts office to reschedule ; ordrng 1 W11727944 (Water box assembly) and 1 W11734928 (Water line) and 1 W11734926 (Water line) and 1 W11732307 (Inlet water valve) and 1 EDR2RXD1 (Filter) and 1 W11728163 (Control)"

Arrived onsite for brand new install. unit not operating at all. Discovered reason was cold water valve not on at wall. Turned cold water on. Unit is now operating as designed. No parts.

"Arrived on site ro inspect dryer not drying properly. Upon further inspection I tested the airflow of the dryer and found that it had good airflow. I monitored the cycling temperatures and the dryer is cycling at the proper temperature. Thermostats and thermistors check good. Moisture sensor is operating as designed. I instructed maintenance that the dryer is operating as designed and that there are variables that the customer will need to take into account while using sensor dry such as load size and type. The dryer will reduce dry time based on the moisture sensor feedback and if too small or too large a load is placed in the dryer, this can affect the dryer`s sensing. The dryer is operating as designed"

"Arrived on site to diagnose refrigerator not cooling and throwing over temp alarm. Talked with builder who says RC struggled to get and maintain temp, and FC is not getting cold enough to freeze items. This has been the case since installation. Unit has been off, and was room temp when I got there today. I turned on the unit and ran diagnostic tests. I found compressor is coming on, and I am getting some cooling. No thermistor errors present, and all fans are working. Based on description, unit sounds like it has a failure somewhere in the sealed system. I left the unit running due to needing to catch it in failure state to further confirm a diagnosis. I am ordering SS parts, and suspect there may be a possible undercharge, or oil in the system. Office to schedule return visit and weight for 3 hours. ; ordrng 1 W11649687 (RC Evap) and 1 W11557671 (Compressor) and 1 W11649689 (FC Evap) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier)"

Arrivec on site to install w11613479 motor. On arrival i stalled parts and tested unit. Found dishwasher working as d3signed with no leaks. Call complete

"Arrived onsite and installed the control to repair the venting issue. Unit is now operating as designed all checks good. W11662700, no signer available"

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete

Arrived on site to install previously ordered part. Replace tub W11409866. Test unit by running a normal cycle. Unit is operating as designed. No leaks present. Job complete

"Arrived on site to inspect unit displaying F6E4 error code.Ran diagnostics and confirmed F6E4 communication failure between the appliance manager and the user interface. Attempted to remove the unit to access and replace the control board and console but was unable to do so. The unit would not slide out of the cabinet. The customer attempted to assist, but the unit remained stuck. Removed the door and vent cover to further inspect and found the door catching on a cabinet lip, and the left leveling foot making contact with the cabinet wall, preventing removal. Documented the obstruction with photos and advised the customer that the unit will need to be made fully accessible before repairs can proceed. Customer will call back once the unit has been pulled out.awaiting customer to make unit accessible.; O-emld tckt"

"Arrived on site to install w10876365 led strip. On arrival confirmed issue, and installed part and found refrigerator working as designed call complete"

"Arrived onsite for not produc8ng ice and found leaking reservoir cap. Had been bumped loose during regular use, customer advised they are not on at cleaning schedule. Replaced the reservoir cap. Advised that filtering and cleaning is recommended per manufacturing guidelines. W11023835"

"Arrived on site for cooktop, giving off orange flames. On arrival found that the cooktop was working is designed And had already been converted properly, and that the flames were blue. But due to the home being vacant and a lot of chemicals in the air being rpushed around by airflow, It's possible the cooktop previously just needed to burn off the chemicals in order to turn back to a blue flame. Unit works as design, no parts installed. Call complete"