"Arrived on site ,replaced damaged control panel . No other issues found."

Arrived on site for Not Cleaning Clothes - Electronic Touch Control - Top Load Washer. Placed in diagnostics and lid lock fault came on. No other error codes came on. Cleared error code. Removed lid latch and installed new lid latch. Placed in diagnostics and ran auto cycles. Washer completed all cycles without issue. Job completed.

"Arrived on site to replace freezer door from previous diagnosis. Installed freezer door, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site for wine cooler not cooling. Inspected unit and work area. Found compressor running. Gained access to compressor and measured amp draw. Found Indication of a sealed system leak.

Arrived onsite for the front right burner not turning on. Customer tested the unit. Saw it took a little bit to start. Upon further inspection. Found that the burner caps were not the correct ones for the burner heads. Swapped back the burner caps. Tested unit. Unit tested good. No leaks at this time. Job complete.

"Arrived on site to inspect washer not spinning. Upon further inspection, I turned the unit on to Spain and tested and found the basket is not spinning. I removed the outer shell and inspected the motor and coupler and found both in good condition. With the shell off, I retested spin and found the shaft spinning but the basket not catching.

"Arrived onsite to repair the cooktop which had multiple problems and rusted screws and needed and overhaul. . ; ordrng 1 W10467729 (Valve) and 1 74007736 (Burner head lf) and 2 74007735 (Burner head, large)s and 1 74007734 (Right front burner head) and 1 WP7527P031-60 (Ohold) and 1 WP7527P002-60 (Ohold) and 1 74009553 (Ohold) and 1 WP7527P003-60 (Ohold) and 8 WP90767 (Screw)s"

Arrived onsite for RC freezing food. Upon arrival tested unit in test 2 found unit rc thermistor was open. Replaced unit thermistor. Proceeded to test found unit is now operating as designed. Job Completed.

"Arrived on site to inspect unit for not drying dishes, upon inspection found the unit did work to specs but customer did not find the drying up to her standards, I found a OWI error code through diagnostics, I ran 2 full diagnostics cycles with no problems, all fans and elements worked. Ordering owi. Office to reschedule ; ordrng 1 W10723295 (sensor)"

"Arrived on site to replace compressor and filter drier from previous diagnosis. Replaced compressor, system held vacuum for 20mins. Charged system to specs, evap started forming ideally. No signs of leaks from solder joints. Job complete."

Arrived on site to install previously ordered ice maker.Removed and replaced it and unit was harvesting when I departed.Customer witnessed the repair.JOB COMPLETE

"Arrived on site to diagnose icemaker that is not producing ice. On arrival customer let me know that if they were filling the unit, it would actually harvest and make ice. I removed the icemaker to test, and found what felt like a frozen fill line. I steamed out the small ice in the fill line and the unit filled after. Customer had recently replaced filter to attempt to resolve. Issue was likely due to a clogged filter causing an ice buildup, or excess moisture in the FC. , no water leaks found."

Arrived on site to diagnose a washer that is not cycling. Found loose connection at control for motor wiring. Reset connection to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis for not heating, i test3d the unit in diagnostics and found the main control relay not clicking. I removed and replaced the main control and tested. Found element not functioning. Tested ohms the to the element and found it open. Removed and replaced the element and retested and unit is operating as designed. Element is showing 7-9amps during wash and drying cycles. No water leaks observed during service, job completed."

"Arrived on site to test unit for ice maker over producing. Found previous company replaced ice maker but failed to transfer feeler arm and extension. Replaced arm and extension, tested unit, unit works good. Found valve was vibrating very loudly. Found valve was not properly secured in housing. Secured valve, tested unit, noise is no longer present. Also noticed compressor starter was clicking but compressor was not engaging. Replaced run capacitor(WPW10350564) and start device(W11092533) from truck stock. Tested unit, compressor now engaging as designed. Compressor was pulling consistent .9amps. No leaks detected. Job complete."

"Arrived onsite for unit causing un even temperatures inside the RC side. Looked at the unit. Tested the diffuser and diffuser passed. Checked thermistors and passed as well. Only found 2 cartons of eggs were covering the thermistor Called tech line. Said the coverage of the thermistor can mess with the temperatures, Said that the customer can set the temperature of unit getting too cold. Had me change the temperature to 39 degrees. Spoke with Chris got sr#7731003143. No issues at this time. Job complete"

"Arrived on site to install previous diagnosed part. Removed failed vent and installed new. Assembled unit and per diagnostics mode. Monitored test cycle and observed for leaks. All tested good, no water leaks detected.

"Arrived on site and replaced door, job complete"

Arrived onsite for refrigerator with lights out. Upon inspection I found the top led lights and the FC light were out. I called techline to report but my SR# got deleted. I replaced the FC module all lights restored. The unit is working as designed at this time and no leaks were detected during time of service. In the event of a call back in the future please send damper. Job complete.

Arrived onsite to install previously diagnosed parts. I installed the FC door and tested the unit. The unit is working as designed at this time and has a full ice bin. No leaks detected during time of service. Job complete.

Arrived on job for complaints of not spinning or draining. Found the lid switch damaged. Replaced switch and test. No leaks detected at time of service

Arrived onsite for washer leaking. Upon inspection found torn bellow. Will need to order and replace. Office to reschedule with customer when part arrives.. ; ordrng 1 W11106747 (bellow)

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill cup frozen over causing fill water to go in ice bucket instead of ice maker. Thawed icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to install previous diagnosed parts. Removed door and disassembled. Installed new otter and inner. Assembled door and tested operation. All tested good.

"Arrived on site to diagnose refrigerator with small water drip coming from ice door area. On arrival customer informed me that a good chunk of ice had built inside the unit on the left door by the ice bucket. I checked the dispenser flap and found it is sealing fine. Tested by putting water in the dispenser chute, and verified it is not leaking. I found several areas where the ice chute wasnt sealed to the door liner, which can also create an air leak. I sealed the ice chute and dispenser motor area with silicon. I also molded the door gasket to the outside edge where air could have also leaked. Advised customer to leave door closed to let gasket seat. Customer will follow up if drip continues, but unit is sealing and should be working as designed. Call complete."

"Arrived onsite for ice maker not making ice. Upon further inspection. Found that the arm was not sitting correctly in the switch of the ice maker. Re attached arm, also found that the water valve from the wall was off. Turned water on tested unit. Unit tested good. No leaks at this time. Job complete"

"(M.M) Arrived on site for dishwasher making load whirling/ grinding noise. Upon arrival I spoke with the owner and learned the unit still cleaned the dishes but made a loud noise during the cycle. I placed the unit into diagnostics and ran diagnostics cycle, gained access to the bottom of the unit and observed the drain cycle making abnormal noise. I removed the drain pump and observed debris in the drain channel running from filter housing to the drain pump. After removing the debris I ran the unit through a drain cycle and observed no noises and no leaks. Advised customer of if they have similar issues from the unit that their small metal filter or other debris may have gotten stuck in drain pump.

Arrived on site to diagnose washer that was leaking into the pedestal. Ran unit and found water pouring out of the bellow. Found tear in bellow causing the leak. Replaced with new bellow and retested. Leak is gone and unit is working as designed. Call complete.

Arrrived on site to test unit for unit not drying. Test unit and found unit heating correctly but customer not using jet dry. Advised to use jet dry to help unit dry better job complete.

Arrived on job to replace console per Whirlpool. After replacement test operation.

Arrived on site to test unit for no power. Found burned out fuse and control board. Replaced both parts test unit and unit test good job complete.

"Onsite for washer showing error code. Entered diagnostics, found error 26 out of balance. Washer unbalanced due to large blanket in washer. Emptied washer, ran drain and spin. Unit was able to reach final high spin. Loaded washer, started normal cycle, display showed the word sensing. Informed customer that its not an error code, its actually the word sensing being displayed two letters at a time on the screen and informed her about proper loading to avoid unbalancing. Unit functioning as designed. Call complete"

Arrived onsite for unit making screeching noise. Put unit in drain and spin. Heard screeching noise. Found that the belt was loose. Replaced belt. Put unit back into drain and spin. Unit did not screech anymore. No leaks at this time. Job complete

Arrived onsite and found dishwasher heater out. Replaced heater. Tested. Unit is now operating as designed. Advised customer on repair and use and care.

"Arrived on site for cooling complaint in fresh food compartment. Good air flow entering fresh food,ran diagnostics damper opening and closing correctly,thermistor passed,changed defrost setting to basic. If problem reoccurs will need main control and fresh food thermistor.

"Arrived on site to diagnose dishwasher that was shutting off and restarting at times during cycle. On arrival customer explained the lights would shut off, motor would run, and it would repeat. I first tried the unit in a regular cycle and found no problems. Ran in diag mode and also found no issues. I did see an error code F9E1 for diverter losing position. Unit would start and run normally, indicating a good diverter. When trying the unit in 1 hour wash mode, i verified the unit would just shut down, restart, and start cycling like that. It was fairly early in the cycle, when only wash motor is running. I talked to SW about further diagnosis. I checked and found good power, and ran the unit from a completely different room outlet via extension cord. Unit would still recycle power. Advised customer that Id likely recommend starting with a control, and then possibly a sump and motor, but dialing in to 1 component was going to be hard with unit running. Customer declined further repair since its highly likely we would have to replace 1 or more parts, and there is no definite sign of what is causing the failure.

Arrived on site to replace mag cap and diode. Replaced all parts test unit and unit test good job complete.

Arrived onsite for dishwasher leaking. Upon arrival found unit was not hooked up as it was removed and dryer out floor was badly damaged took photos to document. Found unit element and connections was stripped allowing water to leave unit and travel straight down. Ordering unit element and connection point. Office to reschedule upon receiving.; ordrng 2 W11538351 (Element nut connection)s and 1 W11537778 (Element)

"Arrived on site for microwave tripping breaker. Upon arrival I found the 20amp noise filter fuse had blown. Fuse blew due to a high voltage issue between transformer & magnetron. Capacitor had also failed. After further inspection I found two previously installed door switchs had been broken again and shorting out. After receiving autho for reapirs, I found during final tests that unit main control is also failing causing certain components in microwave to operate when not selected/activated.

"Arrived onsite for unit having and error code and doesn?t finish a cycle. Put unit in diagnostics and found F9E1 long drain. Put unit in rapid wash. Stopped unit at a certain point water did drain but the drain motor did run for a while longer than normal.

"Onsite for oven still not igniting after initial light up. No error codes present. Set to 350 degrees, unit would light and get to temp, after temp went down valve would open and unit would spark, but flame would not ignite. Tested with flame spreader removed and unit would re-ignite. Found flame spreader was flat and not v-shaped as it should be. Tried reshaping, but was unsuccessful. Oven not cycling due to flame spreader not allowing proper ventilation. Ordering new flame spreader. Documented with techline onsite sr# 7730889209 Bruce. ; ordrng 1 W10184491 (Flame spreader (bake))"

Arrived on site to test unit for unit leaking. Found small water on right side. Replaced gasket ran unit not leaks present at this time. Job complete

"Arrived on site and replace console, control board, and user interface, after replacement all digits are showing properly Washer is operating normally, job complete"

Arrived on site to install previously diagnosed blower motor to resolve no fan running. Replaced blower and retested. Verified unit is working as designed at this time.Call complete.

Arrived onsite for dryer making noise when in use. Upon inspection found failed bearings and bulkhead. Drum also failing. Ordering drum and bulkhead (covered) bringing back bearings repair kit..; ordrng 1 W10828905 (bulkhead) and 1 W10899578 (drum)

Arrived on job for complaints of gasket needing service. Found the gasket fine showed customer some tips.

"Arrived onsite and replaced door seal, unit is now operating as designed.

"Arrived on site for washer not filling with enough water. Performed diagnostics mode and checked fault codes. Found none stored. Performed automatic test cycle and manual test cycle. Found all components working as designed. Spoke with customer on water efficiency and user care guide. All tested good, no water leaks detected."

"Arrived on site to install previously diagnosed and ordered parts. Per the recommendation of tech support (techline), I removed and replaced the main control, drive belt and drive motor and calibrated the unit. Placed unit in diagnostics and tested and it operated as designed. I tested the unit in manual test mode; high speed spin and the unit operated as designed. No water leaks observed during service, job completed."

"Arrived onsite for dishwasher not drying dishes. Upon inspection found customer not using rinse agent. Ran diagnostics and found no stored error codes. Ran test and all passed, including heater. Instructed customer on using rinse aid and proper loading. Unit is functioning properly. Job complete"

Arrived on job for complaints of noise. Found the motor cause of noise. Replaced motor and test.

"Arrived on site for freezing in fresh food. Found air leaking around damper and damper,replaced damper assembly"

Arrived on site for a refrigerator with no cool. Upon arrival the customer stated it will frost up and then no longer work. Upon further inspection I found the defrost timer button broken and stuck. Once I manually reset it everything kicked on and began running as designed. Ordering the defrost timer to complete repair. Office to reschedule. ; ordrng 1 WR9X502 (Defrost Timer)

Drives onsite and found control failed. Ordering troll to repair. All else checks good. Advised customer on needed repair. ; O-emld tckt

"Arrived on site to find source of leak. Pulled unit out found calcium build up around drain tube which is,causing a small drip. Powered unit off to prevent further leaking"

"Arrived on site for no ice. Water running over evaporator plate no ice formed compressor not running,condenser fan running,powered unit off ran diagnostics compressor not powering on. Replaced overload,ran diagnostics compressor powered on. Advised customer to let compressor cool down then power unit back on."

"Arrived on site and replaced start device and refrigerator is now running. job complete"

"Arrived onsite for ice maker not working. Check wires at the bottom of the door, all checked good. Looked at the ice maker and saw ice blockage from tube. Removed ice from the fill tube. Tried unit in harvest. Ice maker would do the first twist and and stop and stay stuck giving the 23 code. Called tech line. Had me test it again and unit made it with no issues. Said that the white and yellow wire may be the issue in the door. Said that if it is the issue then a whole new door needs to be ordered. Spoke with Cathy got sr#7730997291. No issues at this time. Job complete"

Arrived on site to install previously diagnosed parts for ice box not producing ice. After arrival I took the temperatures at FC 7?F. RC 40?F and the IB was above 20?F. Installed the fill tube heater and ice maker. Also observed that the freezer LED was out. Replaced the LED light as well. I tested the ice maker and it went through fill and harvest. Unit is now working as designed. Call complete.

"Arrived on site to install previous diagnosed parts. Removed damaged side panels and base and installed new. Added seal kit with sound pad. Installed guide wheels, blower wheel. Assembled unit and tested operation. All tested good."

Arrived on site to test unit for unit not heating. Test unit and found f7e1 error code. Reset code test unit and unit test good

"Arrived on site for torn and moldy bellow . Replaced bellow , ran diagnostics wash all checked normal . No water leaks detected at time of service.

"Arrived on site to replace previously diagnosed drain pump. Installed pump, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site and inspected refrigerator and found water filter housing is broken, also found no cooling in fresh food section found evaporator fan is not running, it will spin for a couple of seconds but its not moving properly. Will need to bring back evaporator motor and all other prescreen parts. Already replaced water filter housing, there is not a new water filter on site, requested that customer purchase a new one.; ordrng 1 W11396715 (Evap motor) and 1 WP2169142 (Evap fan blade) and 1 W11035839 (Evap control)"

"Arrived on site for upper burners not working . Found wire harness burned at terminal block . Ordering harness , did inform customer they will need to purchase 4 prong range power cord .call to set return ; O-emld tckt"

"Arrived on site to diagnose refrigerator reportedly leaking from the icemaker. On arrival the house sitter had informed me a plumber had been out and said that he icemaker was leaking under the unit, due to the evap tray being almost full of water. I checked the unit for any leaks, and I did not see any kind of evidence of any kind of leak, and the unit may have just gone through defrost when he examined it. Icemaker leaks are usually characterized by ice building in the freezer compartment, or small ice production. There is no verifiable sign of any kind of leak. Supply line was disconnected under sink as well. No additional work performed as unit is working as designed.

Arrived on site for dryer not starting . Unit is receiving correct voltage . Found door not set correct readjusted door to strike start switch . Unit is now starting and heating properly .

Arrived onsite for unit giving error code. Was able to get unit powered up and got F6E2 communication issue from ACU to hmi. Went ahead and replaced the control in the back of the unit. Tested unit. Unit tested good. No issues at this time. Job complete.

"Arrived on site for a refrigerator not dispensing ice. Upon arrival I found the ice bin overflowing. I tried to dispense ice but nothing came out, and I could hear it struggling. I emptied some of the ice out and broke up ice chunks. I then retested the unit and found it dispensing as designed. I informed the customer per user care guide on dumping ice every so often to avoid this. I also informed customer on the use of a customer instruct.

"Arrived onsite to replace previously diagnosed parts. Replaced magnetron, capacitor and diode. Tested unit heating water and unit is functioning properly. Job complete"

"Arrived on site for refrigerant leak. Replaced fresh food evaporator,compressor,drier,housing,drip pan and cover. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

Arrived onsite for range tripping breaker. Upon inspection I found a black spot on the wall. I removed the panel to the terminal block and I found a burn out on the power cord. I found the neutral wire loose and broken. I am ordering a main harness. I also found the control panel dented. I will inquire about the panel and order if possible. Office to R/S due to part availability. ; ordrng 1 W11501975 (Harness) and 1 W11180283 (Panel)

Arrived onsite for dryer only running when the start button is held down. Upon arrival I confirmed the complaint. I accessed the timer and PTS. I found the connector at the PTS was burnt. I replaced the switch and tested the unit. The unit is working as designed at this time. Job complete.

"Arrived on site to follow up on sealed system repair on wine cooler. Accessed rear of unit and pierced drier to check pressures. Found 3 psi of pressure in the sealed system, virtually no refrigerant remains. Found evaporator leaking on unit

"Onsite for dishwasher not powering on. Inspected unit, found dishwasher is powered by switch on the wall. Customer recently moved in, informed customer of switch. Ran a diagnostics cycle, unit fills, washes, heats. Unit functioning as designed. No leaks during service. Call complete.

Arrived on site for NONE OF THE LIGHTS COME ON- WILL NOT START. CHECKED OUTLET/BREAKER. Found UI would not respond when trying to place in diagnostics. Main control getting good voltage. Checked terminal block and all wiring was done correctly. Inspected control for loose connections and all looked good. Ordering a new console to return and complete the repair. Also returning with all previously ordered parts and harness JIC. ; ordrng 1 W11378949 (Console) and 1 W11310055 (Harness)

"Arrived on site for refrigerator after installing ice maker unit has not made ice. Inspected ice maker and found terminal disconnected from ice maker. Plugged in terminal and cycled ice maker. Monitored cycle and fill. All tested good, no water leaks detected."

"Arrived on site for a wall oven not heating. Upon arrival the customer stated the real issue was that the unit would make a pop sound after preheating over 300?F and then not work. Although the MW would still function. They reset the breaker and the same thing happened a few times. Upon arrival we tested the unit and found no heat. We turned the breaker off and gained access to the back. We ohmd out all three elements, the fuse, thermostat, the fans, and sensor. All ohmd out good. I gained access to the control and found correct voltage at the block and going to elements. I then tested the unit again and it began working as designed. I preheated the oven and it never popped again. This indicates a possible intermittently faulty control. I am ordering the control and office will need to schedule return visit. ; ordrng 1 WPW10317343 (Control)"

"Arrived on site to install previously diagnosed part. Removed UI control and installed new UI control and fridge was still doing the same thing. Removed main control and installed new control and fridge was doing the same thing. Removed new UI control and reinstalled original UI control and fridge powered up as designed. UI control I was sent with was faulty, but new main control had the fridge running and cooling again. Checked temps before leaving and had dropped five degrees since confirming code on UI. Job completed."

Arrived on site replaced console . Ran diagnostics all checked normal. Ran preheat checks . All checked normal.

"Arrived on site and inspected refrigerator and found evaporator drain is clogged and frozen over. Used steamer to clear drain and it is now operating normally,

"Arrived on site and inspected dishwasher and spray arm is loose, reinstalled spray arm and confirmed dishwasher is operating properly. Discussed correct loading and detergent usage, job complete"

"Arrived on site and found spinner plate and connector are not sitting properly, reset everything and microwave is no longer making any excessive noise, job complete"

Arrived on site and found some frost buildup on the rear of the freezer section. Took pictures. Cleared it with a steamer and reassembled refrigerator if issue happens again pre-order drain hose.

Arrived onsite and found circuit board and ui blown from storm surge.

"Arrived on site and replaced valves diagnosed by previous technician, job complete"

"Arrived on site to inspect washer leaking water. Upon further inspection, customer advised that the washer is leaking from the door gasket. I found dry water markings under the door. Also found where the gasket is not sealing at the bottom the door. No water leaks observed during service.; ordrng 1 MDS47123608 (Bellow/door gasket)"

Arrived on site to diagnose a dryer that is making unusual noise. Found debris caught in front of drum bearing area. Removed debris from unit and all is working properly at this time.

Arrived onsite for wall oven with un even cooking results. Upon inspection I found the broil relay on the control not cycling when called for in preheat only the bake element was cycling. As I waited for techline I replaced the main control and tested voltage at the relays again. I found the broil element now cycling as designed in preheat. I checked the sensor and it checked good. Both elements showed correct resistance. Techline gave me SR#7731000989 and asked me to confirm 120 Vac on L2 which I did. I advised the customer on usage and rotating food for a even cook. The oven is working as designed at this time. Job complete.

"Arrived on site for a wall oven with a temp getting to high. Upon arrival the customer stated that the unit has been working fine, but his yearly inspector advised calling us out. I advised the customer on the use of a customer instruct and how he is out of the date range in case of finding unit temps good.

"Onsite for SS repair. Tested 12vdc ice maker harvest, functioning. Installed new compressor, uv drier, access valve. Gained access to RC evap, found evap cover and housing broken, not sealing properly. Spoke to customer about cover and housing needing to be replaced. ; ordrng 1 WPW10469927 (Evaporator housing) and 1 WPW10501260 (Evaporator cover) and 1 WPW10389152 (Fan support)"

Arrived on site to test unit for unit not draining. Test unit and found glass stuck inside drain motor. Removed glass test unit and unit test good job complete.

"Arrived on site and inspected front load washer with issues.Attempted to run diagnostics mode and the UI didnt respond correctly.Finally got it to accept commands for diagnostics mode.Unit tested, but will require a UI for the intermittent issues.Ordering the UI.Office to schedule return services.Needs more work ; ordrng 1 W11319991 (CONSOLE, WHITE)"

"Arrived on site to finish previous repairs. Due to customer having their floors redone and leveled, I returned to level the unit. Leveled the unit and made sure doors were square. Placed some manufacturers approved grease on the mullion and pivot plate to allow the left RC door to close easier. Tested door closure and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for no ice. Ran diagnostics diagnosed a refrigerant leak on the evaporator tubing. Replaced compressor,drier and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec,ran diagnostics good frost formation on evaporator plate. Reassembled u it checked water line and drainage good no leaks"

"Arrived on job for complaints of not turning drum. Found the motor not working properly. Replaced motor, belt and wheel. After replacement test operation."

"Arrived onsite and replaced control. Oven is working as designed, however there is a power supply issue I diagnosed and advised customer to engage an electrician to repair the supply problem."

Arrived onsite for microwave light stuck on. Upon arrival found unit control triage burnt out keeping light on. Ordering unit control housing and bulb all to be replaced at once. Office to reschedule upon having all parts.; ordrng 1 8206232A (Bulb) and 1 W10210871 (Housing)

"Arrived on site for Visibly Failed, Broken or Missing Parts - Gas and Dual Fuel Range - PRE-ID Door Glass. Found outer glass door shattered. Removed door and installed new outer glass door. Opened and closed door to ensure hinges werent bent. Door opens and closes as designed. Job completed."

"Arrived on site for no cool fridge . Found start relay just clicking . Replaced start relay . Unit compressor started right up. Checked amps , checked normal. No water leaks detected at time of service"