Arrived on site to diagnose microwave with no power. Was originally buzzing and popping breaker. Found high voltage system failed as well as filter board. Ordering high voltage system parts and filter board. Customer will contact us to schedule when available. ; ordrng 1 WPW10531156 (Filter Board)

Arrived onsite for PEX microwave. I replaced the microwave and had to drill new holes for the screws because I could not get it aligned with the old holes. I tested the unit and it is working as designed at this time. Job complete.

"Arrived on site to inspect dishwasher not operating. Upon further inspection, I found the unit non responsive. Tested voltage at the junction box and got 125V. Removed the outer door panel and tested voltage at the control and got 125V. Unplugged the UI from the control and closed the door and the drain pump came on so I know the control is good. I plugged the UI back in and the UI began to operate but would not let me start up diagnostics. I unplugged the UI again and plugged it back in and was able to get the unit into diagnostics. Found error code F2E1-stuck key. I removed and replaced the UI console and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to install previously diagnosed parts. I installed the sump and motor. I tested the unit and it is working as designed. No leaks were detected during time of service. Job complete.

"Arrived on site for a washer not spinning. Upon arrival the customer stated the real issue was the unit will intermittently just stop on wash and not continue. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle on the unit and it ran as designed and threw no error codes. I manually activated each component and each component ran as designed. I called techline and spoke to Leon and received SR# 7730397915. Leon recommended no part replacement and that it appears the unit is running as designed. He advised to make the customer aware of proper load size, soap usage, and loading the unit. I advised the customer of this. The unit at the time of service is working as designed. Call complete."

"Arrived on site for ice machine intermittently not working. The customer stated that the unit will start after a few days and stop after a few. The prior time I was here I found a small drip from the drain tube in the back and water was getting on the grounding wire. This time I could not replicate the leak, however there was still a small amount of water back there. It appears to be condensation dripping from the drain tube. I called techline and spoke to Andrew and kept same SR# 7730322473. Andrew advised replacing g the external drain pump and this can cause the intermittent issue. I replaced the pump and tested the unit. The unit is working as designed. Call complete."

"Arrived on site to diagnose refrigerator with slow water dispensing. Ran unit and saw a dribble coming out of the dispenser. Checked and also found a drip coming from filter head. Replaced filter head and ceiling valve to resolve. Retested and the drip was gone, but pressure is still very low. Ordering rear valve and line from valve to filter head. . ; ordrng 1 W10865826 (Valve - Rear)"

Arrived onsite for unit not cooling. Heard the click from the start device but the the compressor was really loud for less than 5 seconds then shutoff. Called Techline. Had me check continuity to the compressor. Found that the on compressor continuity was jumping every where. Said to the compressor was bad and a new sealed system is needed. Spoke with CS. Could not submit a sealed system check list because of no internet in the building. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)

Arrived on site for THE UNIT IS NOT COOLING/FREEZING AT ALL IN EITHER COMPARTMENT AGAIN. Found RC evaporator cover frozen solid with frost. Attempted to remove the evaporator cover but due to the amount of frost build up it could be damaged. Also found the drain tube had a small gap that will need to have silicone applied to prevent air leaks. Explained to customer the fridge would need to defrost for 48 hours with the doors open and towels down around fridge to prevent water damage to their floors. The evaporator thermistor may need to be relocated and the drip pan was clearly bowed causing the frost build up. We will need to return with shims to shim drip pan. Im placing all the parts I came with today to return with on next visit JIC. ; O-emld tckt

"Arrived on site for ice complaint. Ice dropping on one side of bin,found no obstruction or issues with icemaker or slide,removed ice maker cover.

"Arrived on site to inspect washer not draining. Upon further inspection, I found the unit unplugged. Plugged unit in and the drain pump came on making a lid humming noise. Removed the remaining water from the tub and removed and replaced the drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for not enough vent tube on wall to connect vent tube to. Advised customer to get with contractor with issue.Job complete.

"Arrived on site to test unit for center burner constantly sparking. Found harness clip not seated correctly on valve causing unit to continually spark when lit. Set harness and clip correctly. Tested unit, unit works good. No leaks detected. Job complete."

Arrived on job for complaints of door opening mid cycle. Found the dishwasher not level adjusted level so door closing properly. Still not holding properly checked hinge and left hinge damaged. ; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)

"Arrived on site for no cool. Found no lights in fresh food,unit not powering on and ui with no power,diagnosed a defective main control,replaced main control powered unit on all lights working unit powered on and started cooling down."

"Arrived on site for customer complaint of lights not illuminated on control, I replaced control, unit tested good. I calibrated unit."

"Arrived on site and inspected refrigerator and found fresh food temperature in the center of the refrigerator is 42?, took one picture. Freezer temperature is 2? fresh food is set at 37? for fresh food on user interface and 0? for freezer. spoke with techline and they requested checking thermistors at control board again Found readings for both are Fresh food 7.2 freezer 24.2. This is correct per techline. Techline recommended replacing fresh food thermistor anyway to see if this would make a difference. If this does not make a difference techline recommended that a data logger beer attached the the refrigerator, Techline attached the service call to the previous SR number 7729896103.

Arrived on site for Water continues to flow well after the water storage is full. Placed in diagnostics and found recirculating pump was faulty. Removed pump and I installed new pump. Powered on ice machine. Water in now draining from recirc pump as designed. No leaks detected. Job completed.

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit tub full of water. Inspected the disposal knockout plug and found that it was still intact. Knocked the plug out and drained the dishwasher and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for refrigerator drain being clogged. Upon arrival found unit drain was clogged by plastic. Removed plastic used pick and warm water to clean and test drain. Drain is now operating as designed. Job Completed.

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, customer had the unit pulled out from the wall and I found a small puddle of water at the back left corner. Tested the water dispenser and found water leaking from the valve at the ice maker water line connection to the valve. I found the tube badly cut up/damaged, but no breaks in the line. I pushed the line further into the valve finding that the tube wasnt fully inserted into the valve. When I did this, I found the valve was leaking at the water dispenser tube connection as well. I am ordering the inlet valve and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Water turned off the unit at the valve at the back of the unit. ; ordrng 1 242252702 (Valve)"

"Arrived on site to inspect oven for a loose handle, upon inspection found the handle set screw had loosened, retightened the screw and found no issues. Complete"

Arrived on site for washer not operating properly. Tested and inspected unit and found failed control and lid latch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

"Arrived on site to inspect fridge for not cooling correctly, upon inspecting found the fridge not allowing airflow through channels due to ice buildup, took pictures of evap and checked thermistor. Thermistor was out of range replaced rc evap cover which included fan and thermistor.Complete"

Arrived on site for washer making a noise. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I ran a diagnostics cycle and found it working as designed. I filled the tube with water above the agitator and tested in on low and high agitation. It worked as designed. I removed the rotor and stator and inspected them and the gear case. I found everything in good condition. I found th pe unit working as designed. Job complete no water leaks detected at this time.

"Arrived on site for cooling complaint. Found unit not defrosting,replaced defrost thermistor and control,powered unit on u it started defrost cleared ice form evaporator"

"Arrived on site to inspect dishwasher not operating properly. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit motor failed to come on after water dispensed into the tub. I advanced through testing and all other components are operating as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for unit not spinning or agitating. Looked at unit. No other issues at this time. Job complete

Arrived on site to test unit for damaged warming drawer. Replaced panel test unit and unit test good job complete.

Arrived on site to replace burner element. Replaced all element test unit and unit test good job complete.

Arrived onsite for the oven control panel not working properly. Replaced control panel and set it up and all functions tested properly and oven is heating. Complete

Arrived on site to install parts previously diagnosed. Installed new deli drawer and deli control replaced motor and shaft power cycled unit tested deli control working tested auger motor unit dispensing ice correctly

Arrived on site for a refrigerator not getting to proper temps. Upon arrival the customers it was only the RC not getting to temp. I tested the temps and found the RC at 49?F and the RC at 8?F. I put the unit into diagnostics mode and found the damper stuck in the close position and not opening. I installed a new damper and retested the damper. The damper is now opening and closing properly. Unit is working as designed. Call complete.

"Arrived onsite for unit not draining. Upon arrival found unit full of water, put unit into diagnostics found drain pump to be bad receiving voltage but not operating. Customer approved. Drained unit with shop vac. Unplugged unit. Removed and replaced drain pump. Job Completed."

"Arrived on site for washing machine not spinning. Upon arrival the customer stated that the unit would sometimes es stop the cycle and leave the clothes wet, and that sometimes it would drain to long and when they unplug it it will continue the drain for some time. She also mentioned it is intermittently loud. It was very difficult to get unit into diagnostics but once I got the unit into diagnostics mode I found stored error codes F3E2 for inlet water temp fault, F8E1 for long fill, F0E5 for off balance load, and F8E6 for water hazard. As it was in diagnostics it threw and F2E1 error code and then the UI became unresponsive. I had to unplug the unit and even after unplugging the unit the UI stayed flashing for around 1 minute. I had trouble getting it back into diagnostics again. Once I got it in I was able to manually test each component. I found the hot water valve not flowing. I took the hose off and found good flow from the wall. I found all other components working as designed. I found a faulty valve and UI needing to be replaced. I replaced the valve and UI and then retested the unit. The unit is now getting hot water and is no longer having issues getting into diagnostics. I cleared the old error codes and the F2E1 was no longer being thrown. The unit is now working as designed. No leaks observed by end of service. Call complete."

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Arrived onsite for unit not ringing the clothes out enough. Put unit in diagnostics. Let customer know that the spin tub may need to be replaced if the control doesn?t fix the issue.

Arrived on site to install previously diagnosed part. Removed main harness and installed new harness. Turned on all elements and all four are heating as designed. No further repairs needed. Job completed.

"Arrived on site to replace drawer from previous diagnosis. Installed drawer, tested unit, unit works good. Job complete."

"Arrived on site for customer complaint of unit not washing properly, found actuator was not inserted into cam and unit would,not agitate, I adjusted actuator, unit tested good. Unit is on a peer and beam floor so it does vibrate more then it would if on a concrete foundation. Customer is aware of this."

Arrived on job for complaints of one burner not working. Tried burner and got code f12. Code is for failing burner.

Arrived onsite to replace previously diagnosed parts. Replaced solenoid and UI. Tested unit to insure solenoid was triggered and lifting arm to allow for cubed ice. Job complete

Arrived on site for poor cooking . Ran diagnostics got 5-2 error code . Followed tech sheet recommendations. All checked normal. Ran temp checks all checked normal. Avg temp was 347. No other issues found . Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the hv control and FC evap motor harness failure, I removed and replaced both and tested. Unit is cooling as designed. No water leaks observed during service, job completed."

"Arrived on site for water leaking. Ran drain pump found no water draining to sink,removed unit form custom enclosure found factory drain tube disconnected from drain that has been customized for outdoor patio enclosure. Customer will need builder,installer to reconnect drain tube to custom drainage system. Attn note"

Arrived on site to test unit for not starting. Found water in unit tried to drain unit and motor not coming on. Test unit and found control board would not let me get in to diagnostic. Replaced drain motor and unit not drawing due to board not responding. Ordering. New board office to reschedule. ; O-emld tckt

"Arrived onsite to replace broken parts. Glide and felt. Tested unit. Motor would still not turn. Attempting to replace motor, the blower wheel was seized on the motor. Ordered part. Need authorization before returning. Office to reschedule ; ordrng 1 131775600 (blwr housing w/wheel)"

Arrived on site to diagnose a refrigerator that is leaking. Found icemaker fill line frozen over and cracked. Valve and line would need to be replaced to complete repair.

Arrived on job for complaints of shaking. Found the shipping bolts still in place. Removed bolts and test.

Arrived onsite for the washer leaking water into the tub. Found that the valve was not closing properly. Installed new water valve and washer tested good.. no leaks detected complete

"Arrived on site for cooling complaint. Removed evaporator cover found ice ball on inlet of evaporator diagnosed a leak in the system,replaced the compressor,heat exchanger,evaporator and filter drier used perpagum to seal exchanger. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.

Arrived onsite for washer lid latch not functioning. Upon inspection found unit had been moved and damaged in the process. Lack is broken and tub is partially suspended due to missing suspension rods.

Arrived on site to test unit for upper rack not washing. Test unit and found unit not getting enough water. Replaced fill valve test unit and unit test good job complete. No leaks present at this time job complete.

"Arrived on site to inspect fridge for not opening, upon inspecting found the door flap misaligned causing issue with gasket. Replaced gasket. Complete"

F9e1 f0e3 f8e6 f9e2

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button on the console and the drain pump came on, but it was making a humming sound and not draining the water from the tub. I removed the drain pump and found a piece of metal from a dish inside the drain area that was wedged in the empellars keeping the pump from turning. Removed the debris and reinstalled the drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and found microwave is not heating, uninstalled microwave and replaced magnetron, capacitor, and diode. After reinstalling microwave is heating properly again, job complete"

"Arrived on site ,replaced filter housing and water valve . Unit is now dispensing correct measurements on dispenser . No water leaks detected at time of service. Job complete ."

"arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise the unit is making and it sounds like a metal on metal screeching noise. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed except in spin mode the unit made then noise but not as loud. I tilted the unit back and found a small amount of gearcase oil on the cam pulley. I removed and replaced the gearcase and cam and calibrated. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for the oven cooktop is damaged. During inspection found that the cooktop is scratched up and chipping. Took pictures. Replaced cooktop and all functions tested good. Complete

Arrived on site to install new microwave. I removed the failed microwave and installed new. I tested the microwave and reset the clock. Job complete.

"Arrived on site ,replaced front panel glass on door Job complete"

Arrived on site for washer not filling with cold water. Tested and inspected unit and found failed inlet valve. Valve was ordered but has not arrived yet. Will return with valve. No water leaks present at time of service.le.; ordrng 1 Seenote (Office to schedule) and 1 Seenote (ASAP appointment)

Arrived onsite for washer making loud noise in spin. Upon inspection I found the unit would make a metal on metal scratching noise during agitation in the diagnostics cycle. I inspected the drive system but did not see any oil leaking out from the drive shaft. I found that when the unit is low spin I found the washplate slipping. I also found the unit is starting to sound like a jet engine while in full RPM high spin. I recommended replacing the bearing and possibly the root stator assembly depending on if they are damaged or worn.No leaks detected during time of service. Job complete.

Arrived onsite for fridge door and fridge cabinet not aligning well enough to use after market child latch. Advised customer on status and better suited child safety latches. All checks good.

"Arrived on site for lights out in a refrigerator. I found the FC light bad. I replaced the FC light and all of the lights are now on. Unit is working as designedCall complete. (Only installed one light, returning the rest)"

"Arrived on site to inspect washer for not closing, upon inspection found the strike broken on unit, replaced strike and tested unit. Complete"

Arrived on site to install previously diagnosed parts. The stated that the burners after sitting for a while take a very long time to start. This seems like a regulator issue and I am ordering that part to install. The burner heads are also in bad shape and causing the flames to be wonky so I am ordering those. The igniters will also continue to spark after the flame is lit. Therefore I will install a spark module when I come back. I am ordering the front left and right igniters due to them being visibly broken. It is under a PL concession. Office to reschedule.; ordrng 2 W11344539 (Front Left/Right Burner Heads)s and 3 W11344742 (Burner Head)s and 1 W11344746 (Burner Head) and 2 W11238758 (Left/Right Front Igniter)s and 4 W11323261 (Left/Right Front Burner Head Screws)s and 8 W11323309 (Burner Head Screws)s and 1 W11106948 (Regulator)

"Arrived on site for not dispensing water , is making ice . Temps are normal. Found valve had failed . Replaced valve . Tested unit all checks normal . No water leaks detected at time of service. Job complete."

"Arrived on site to diagnose wall oven not running lower oven. Found upper oven good. Found error code F6E0 for UI unresponsive. Tried replacing secondary control for lower oven and retested. Relays clicking, but unit still not heating. UI is also blinking and resetting time. Ordering TOD for rear, console and copernicus control. Office to schedule with AUTHO. ; ordrng 1 W11107244 (Console) and 1 W11261165 (Control) and 1 Autho (Autho)"

Arrived on job for complaints of not draining. Found pump blocked. Removed blockage and test operation. No leaks detected at time of service

Arrived onsite to correct water flow issue. Upon inspection I found the ice maker is making ice but the cubes are small and deformed. I replaced the valve and tested the flow at the bottom of the FC door. The flow is now good and as designed. I attempted to steam out the water line on the FC door but could not get the ice to come loose. I installed the dispenser heater and advised the customer that they would need to manually defrost the u it if they wanted the ice to break free from the dispenser. No leaks detected during time of service. Job complete.

Arrived on site to test unit for burners moving. Found burners not sitting correctly secured burner heads and cooktop test unit and unit test good job complete.

Arrived on site to diagnose a refrigerator that is not producing ice. Found ice stripper broken preventing bail arm from coming fully down. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to diagnose refrigerator that was not cooling in FC. Checked evap and found 3 inch thick ice on cover and behind it. Steamed out freezer evap and cover. Once ice was melted I saw the unit was not draining either. I tested the circuit and found the heater circuit good. Put in diagnostic and found defrost heater not coming on. Pulled unit out and replaced control. Found debris in the drain duckbill and cleared, verified unit is draining. Retested unit and verified the defrost heater is now coming on. No water leaks found. Call complete."

"Arrived on site for UI and control error codes .

Arrived on site for fresh food section freezing food and unit leaking from the freezer. I found ice build up in the freezer floor and the drip pan full of ice. I removed and cleared the ice. I steamed the drain out unit it was free flowing. I inspected the thermistor and found it out of range. I am ordering the control and returning with the thermistor to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11212392 (Control)

Arrived onsite for dishwasher not responding. Upon inspection found failed power cord. Failed continuity test. Will need to order and replace. office to reschedule ; ordrng 1 4317824 (cord-power)

Arrived on site for ice maker not working. Found ice maker is making ice but the ice dispenser is not allowing ice to fall. Ice cubes looked good and I didnt see any clumping. Ice container auger seems to be loose in container even though it spins as designed on crushed and cubed setting. Ordering a new ice container to return and complete the repair. I will also return with parts JIC. ; ordrng 1 W11244434 (Ice container)

Arrived on site for I microwave that?s not heating. Inspected unit and work area. Removed Markway from wall and tested several components. Could not find anything wrong with the unit. Replaced diode and tested unit. Unit began working as designed and heating properly. Call complete.

"Arrived on site to diagnose washer making noise. Ran unit and couldnt hear any noise coming from it, but saw basket wobbling. Removed washplate and found the hub worn and had some play in it. Replaced hub and retested. Unit is no longer wobbling. Checked under unit and found gearcase oil all over the motor cage, splutch and soaked into belt. Unit needs a new gearcase, splutch, belt to complete repair. Ordering splutch and belt, and returning with gearcase. Office to schedule when all parts avail ; ordrng 1 W10721967 (Splutch kit) and 1 WPW10006384 (Belt)"

"Arrived onsite to replace part to the unit according to tech line. Replaced parts. Tested unit. Parts still did not remedy the issue. Called tech line. Had me check the board to be sure it was getting 120v. Checked the board, and it was getting the 120v. Said to replace power board once again. Got Sr#7730350260. Ordered part. Office to reschedule. ; ordrng 1 W11196485 (cntrl-elec)"

"Arrived on site for customer complaint of loud noise, found idler pulley was broken, ordering idler pulley. ; ordrng 1 8547174V (Idler pulley)"

"Arrived on site to inspect Icemaker for not making ice, upon inspection found the unit filling and draining constantly, water level sensor in pump was shorted, replaced pump and tested. No problems found. Complete"

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley failed and replaced it. All is working properly at this time.

Arrived on site to diagnose a range that won't bake and burner stays on high. Found rf infinite switch and main control failed. Lowes didn't approve repair and will contact homeowner to resolve claim.

Arrived on site to replace element for range. Replaced part and tested unit. Found all is functioning properly at this time.

Arrived onsite for range door disassembled. Reassembled door for customer. When mounting door to range could see signs of ware on the hinges. Let customer know that in time, the hinges may need to be replaced. Left contact info. Job complete"

"Arrived on site for customer complaint of compressor noise and unit seems to be running all the time, found out that UI temperature display was set at 5 degrees in freezer, but actual temperature was -19 to -10 in freezer. Ordering controls, evap cover, and thermistors. ; ordrng 1 W11450890 (Control) and 1 W11262313 (UI control) and 1 W11394920 (Evap cover freezer) and 2 W10316760 (Thermistor)s and 1 Cnote (Office to reschedule)"

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill tube frozen over. Thawed line and found no indication of valve failure. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for customer complaint of coil burners not heating properly and cooling down, found unit is working as designed. I informed customer of how the new style burners work, they are working properly."

Arrived onsite for the dishwasher not working properly. Ran diagnostics and found error codes for inlet water temperature to cold and a suds error code. Ran diagnostics test cycle and all functions tested properly. Could not find any issues with dishwasher. Advised customer to to turn hot water on first before starting the dishwasher and to use less soap. Called tech line to document my findings. Sr # 7730399360.

Arrived onsite to replace previously diagnosed parts. Replaced wash plate. Tested unit and unit is functioning properly. No noise. Job complete

Arrived onsite for upper oven not heating up properly and verified upper bake element has shorted. Repaired by replacing the bake element. All checks good. Unit is now operating as designed.

Arrived on site to diagnose refrigerator that was making noise when in use. Ran though diagnostics and found loud noise coming from damper when its in use. Replaced damper and retested. Noise is now gone. Retested all fans and unit is working as designed. Call complete.

"Arrived onsite for the washer coin slot stealing money and not working properly, also door hinge is broken and dispenser drawer broken. Called commercial tech line I told them that I can not get into the coin box due to no keys. Discussed with them the issues and they told me to that the UI could be causing the issue and the coin switch and coin chute.

Arrived onsite for refrigerator tripping breaker. Upon inspection I found the unit unplugged and at room temp. I made sure the main harness was secured into the chassis by pushing up on it. I confirmed voltage at the outlet. I plugged in the unit and monitored amp draw at the compressor. After 10 mins or so the amps did not go past 1.4a I accessed the evaporator and tested amp draw at the heater. I found it drawing 5 amps which is within range. After about 20 mins or more I could not get the unit to trip the breaker and it is cooling as designed with all fans running. The customer showed me a diagram of his house wiring and it looks like the outlet is a gfci outlet. I also found the breaker is a test button arc fault breaker switch. I advised that with me not being able to trip the breaker at this time there could be something going on with the outlet or breaker itself. Job complete.

Arrived on site for range oven not heating. Tested and inspected unit and found failed terminal block and harness. Will also need new power cord. Ordering needed parts. Instructed customer that power cord is not covered and disconnected cord from unit and left unit unplugged. And left power cord with customer as they will get new one for us to install on return visit. Office to schedule return trip..; ordrng 1 W11344556 (Harness) and 1 PT500 (Power cord) and 1 Seenote (Office to schedule) and 1 Seenote (ASAP if possible)

Arrived on site for hinge squeaking. Found the noise was front right roller wheel rubbing on evap tray . Tightened down bolt to wheel housing . And refit evap tray so both have spacing to not rub on each other . No water leaks detected at time of service. Job complete .