Service History 876

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Dripping Springs, Texas 78620

Kevin

Job Details: 08/25/2022

"Arrived. On site and found saved error codes F3E1, F6E3. Cleared errors and washer will complete a diagnostic cycle. Ensured pressure hose and air trap are clear. Started washer on a rapid wash cycle and it is progressing correctly, observed it until completion and no new error codes generated. Air trap, pressure hose, pressure switch

We serviced a

WHIRLPOOL COOKTOP

Model KCGS556ESS02

Near Austin, Texas 78737

Kevin

Job Details: 08/25/2022

"Arrived outside and inspected cooktop and found middle burner does not have propane exiting small orifice. Removed orifice and found it is clogged. Used a small wire to clean out orifice and after reinstalling burner will ignite properly, job complete"

We serviced a

UNKNOWN DISHWASHER

Model KUDI02FRSS1

Near Leander, Texas 78641

Lou

Job Details: 08/25/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve being stuck open and the water line being copper, I removed and replaced the valve and water line with a braided line and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Georgetown, Texas 78633

Lou

Job Details: 08/25/2022

"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-no fill. I cleared the code and manually tested the valve and found it not filling properly. I removed the water hoses and checked the valve screens and found debris in the screens of both tent cold and hot valves. I removed and replaced the valve housing assembly and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78739

Luis

Job Details: 08/25/2022

"Arrived on site. Replaced defective icemaker and heater,power cycled unit ran diagnostics icemaker passed harvest ran fill test passed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, Texas 78737

Luis

Job Details: 08/25/2022

"Arrived on site. Replaced defective icemaker,ran icemaker test,passed harvest ran fill test passed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS1

Near Austin, Texas 78738

Matthew

Job Details: 08/25/2022

Arrived onsite for unit with failed gasket. Replaced gasket and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Austin, Texas 78738

Matthew

Job Details: 08/25/2022

Arrived onsite for washer not powering on. Upon arrival inspected unit. Found power to unit but UI not responding. Found in test mode display would illuminate but not responsive. Replaced console and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW10

Near Austin, Texas 78733

Matthew

Job Details: 08/25/2022

Arrived onsite for washer with F21 code. Upon arrival inspected unit. Found unit not draining properly. Disassembled unit and inspected drain pump. Found debris clogging filter and not allowing unit to drain properly. Cleared line and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8900BC0

Near Leander, Texas 78641

Kimo

Job Details: 08/25/2022

Arrived onsite to install previously diagnosed part. Upon arrival I installed new hub. And tested unit and found unit operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW97HEXL2

Near Austin, Texas 78701

Wesley

Job Details: 08/25/2022

Arrived onsite for washer not starting cycle after locking door. Found f6e1 error code saved. Possible MCU failure. Replaced the MCU found burned component on the MCU that was causing the loss of function.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Austin, Texas 78745

Scott

Job Details: 08/25/2022

Arrived on site for dryer shutting off to early . Ran diagnostics got moisture sensor short . Ran resistance checks . Found sensor shorted and both electrodes . Ordering sensor . Call to set return . ; ordrng 1 W10298258 (Harnes moisture) and 2 3387223 (Electrode)s

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Austin, Texas 78745

Scott

Job Details: 08/25/2022

"Arrived on site for washer not filling properly . Ran diagnostics got off balance load error code . Valves are actuating and filling properly . Found actuator hanging up occasionally . Ran resistance checks , found actuator out of range . Ordering actuator. No water leaks detected at time of service. Call to set return . ; ordrng 1 W11398781 (Actuator)"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Liberty Hill, Texas 78642

Kimo

Job Details: 08/25/2022

Arrived onsite to install previously diagnosed part. Upon arrival I installed new drawer and tested it and found it operating as designed. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Liberty Hill, Texas 78642

Kimo

Job Details: 08/25/2022

"Arrived onsite for a rang that has orange flames, sounds like a blowtorch and smells like gas when in use. Upon arrival I checked for gas leaks and found none. I check t flams on the cooktop and the oven back burner and found them orange. I check for contamination in the gas feed line and found that there was Excess pipe Sealant in it I clean it out was best I could and reinstalled it and Double checked for leaks and found none. Tested unit again and found less orange in the flame cut the was still a Blowtorch like sound. I check that if the regulator was sent to the correct Fuel as the unit is using NG after setting it to NG the torch sound was gonna but the flam still had some orange at the tips Possibly due to some residual contamination in the gas lines. I explained all this to the cx. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Killeen, Texas 76542

Paul

Job Details: 08/24/2022

"JM: Arrived to inspect no cool for refrigerator. I found that the brown wire that goes to the defrost heater has the pin in the molex connector broken and hanging out. I tried to make it snap in, but it will not stay in. Harness needs to be replaced. Ordering harness (W11314839). Office to schedule return.; ordrng 1 W11314839 (Harness)"

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6LS0

Near Georgetown, Texas 78633

Lou

Job Details: 08/24/2022

"Arrived on site to inspect venthood not operating. Upon further inspection, I turned the unit on to test and could hear the motor humming, but the blower wheel was not turning. I turned it by hand and found it rubbing against an object. As I was removing the blower from the hood, I found a screw at the top of the blower that was holding the blower to the hood. I removed the junction box cover and found when the unit was installed, a 2 inch screw was used on the ground wire and it was embedded in the blower housing making contact with the blower wheel and keeping it form turning (photo). I removed the screw and installed a green grounding screw and retested the unit. Unit is operating as designed. I notified the builder and provided a photo for them as well. Job completed.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Spicewood, Texas 78669

Luis

Job Details: 08/24/2022

"Arrived on site. Checked door seals good,ran diagnostics all test passed,adjusted settings"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, Texas 78723

Matthew

Job Details: 08/24/2022

"Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Found fill cup and tube frozen. Thawed line and cup and tested. Also found ice maker on switch is reversed. On is off and off is on. Notified customer. After lines were cleared and ice maker was on, tested. Unit is functioning properly. No leaks present at this time. If symptoms persist follow service pointer W11560805. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KFDC558JPA01

Near New Braunfels, Texas 78132

Andrew

Job Details: 08/24/2022

Arrived on site to test unit for RF and LF burners not igniting. Opened gas ports on burner heads to allow more gas flow to igniters. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Austin, Texas 78757

David S

Job Details: 08/24/2022

Arrived on site for washer not powering on. I inspected the unit and work area. I found the unit working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Hutto, Texas 78634

Cliff

Job Details: 08/24/2022

Arrived on site to diagnose a refrigerator that is freezing in the rc. Found diffuser not opening and closing and replaced diffuser. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Copperas Cove, Texas 76522

Paul

Job Details: 08/24/2022

"JM: Arrived onsite to inspect washer. CX reports that unit door lock does not work and that the unit squeals while running. I found error codes F5E1, F2E1. I ran a service diagnostics test. Unit failed door lock test. Manually tested door lock and it failed once every three times there as well. I could here it activating, but it wouldnt lock. Tested spin cycle and I could not reproduce the squeals the CX was reporting. I tested the suspension and it passed the test, it has very little play in it. I talked with the CX that it could be producing the squeal, but that its not worth replacing at this time. Unit needs the door lock assembly replaced. R/R door lock assembly and tested unit. Operational test good, no leaks observed during service. Call complete."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Austin, Texas 78737

Justin

Job Details: 08/24/2022

Arrived on site for a washing machine that had a control blow prior last repair. I ohmd out all components and found the drain pump read 1.3 ohm. This is significantly out of range and is most likely what shorted the control. I replaced h the drain pump and control. I then put the unit into diagnostics mode and test it. I found the unit now running as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Temple, Texas 76501

David Z

Job Details: 08/24/2022

"Arrived on site to diagnose dishwasher not working at all. Tested unit and found it has power, and fills. Unit does not engage wash motor. Replaced sump and motor and retested. Verified unit working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, Texas 78723

Matthew

Job Details: 08/24/2022

"Unit 4043. Arrived onsite for unit not making ice. Upon arrival inspected unit. Found no ice production due to night temperatures. Evaporator cover is completely frozen over. Put unit in diagnostics and forced defrost. Defrost did energize. Due to know issues will need to order control, UI and thermistor. And harness.; ordrng 1 W11546609 (Control) and 1 W11546681 (Harness) and 1 Partsresearch (Thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Leander, Texas 78641

Vincent

Job Details: 08/24/2022

"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found no stored error codes. Ran a diagnostics cycle and tested good. Found middle rack spray arm striped. Replaced arm and tested. Unit is now operating as designed no leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, Texas 78758

Wesley

Job Details: 08/24/2022

Arrived onsite for control malfunction. Repaired by replacing control. Unit is now operating as designed. Advised customer on repair.

We serviced a

AMANA DRYER

Model WED5620HW2

Near Austin, Texas 78758

Wesley

Job Details: 08/24/2022

Arrived onsite and repaired the dryer by replacing the console. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, Texas 78728

David S

Job Details: 08/24/2022

Arrived on site for drawer not coming out. I inspected the unit and work area. I found the third row drawer rail has come off the wheel. I found the rail locking tab loose and not locking. I am ordering the left side rail to complete the service. I reinstalled the tune pivot on the second row. ; ordrng 1 W10913628 (Left side track) and 1 W10914507 (Right side rail)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Hutto, Texas 78634

Cliff

Job Details: 08/24/2022

Arrived on site to diagnose a refrigerator that is dispensing crushed and cubed ice when used. Found no failures to unit at this time and advised customer on units internal dispensing mechanism. No further repairs needed and no leaks were found at time of service.

We serviced a

JENN-AIR RANGE

Model JDRP436HM01

Near Leander, Texas 78645

Vincent

Job Details: 08/24/2022

Arrived on site to install previously diagnosed parts. Installed 3 leveler legs and cooling fan. Tested unit up to 400? and did not hear any loud rattling noises. I leveled unit to counter height. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Pflugerville, Texas 78660

Cliff

Job Details: 08/24/2022

Arrived on site to diagnose a dryer that is not responding to user input. Found led on control and ui blinking indicating both are receiving power. Ui will need to be replaced to complete repairs and am ordering control in case needed. Office to set return appointment. ; ordrng 1 W11413567 (Ui) and 1 W11526004 (Control)

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Austin, Texas 78738

Luis

Job Details: 08/24/2022

"Arrived on site. Diagnosed a defective trim piece,removed defective trim installed new trim"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG00

Near Austin, Texas 78745

Scott

Job Details: 08/24/2022

"Arrived on site for no cool fridge . No frost on evap. Compressor not pulling any amps . Ordering sealed system. Ordering evap, compressor, uv dryer , service port weigh 3 hrs . Call to set return ; ordrng 1 W10570565 (Evap) and 1 W10575980 (Compressor) and 1 Uvdryer and 1 Serviceport and 1 Weight3hrs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Georgetown, Texas 78628

Lou

Job Details: 08/24/2022

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found one module not working on the right side of the RC section. Per service pointer W11606409, I removed and replaced all modules and tested operation. Unit is operating as designed. No water leaks observed during service, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QVS02

Near Austin, Texas 78756

Wesley

Job Details: 08/24/2022

Arrived onsite and completed the shaft and bin and cover to improve and repair Ice quality and dispensing. All else checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Austin, Texas 78758

David S

Job Details: 08/24/2022

Arrived on site for freezer drawer not closing. I found the left slider broken. I replaced the slider and the drawer now closes. Job complete.

We serviced a

MAYTAG DRYER

Model MED7100DW1

Near Austin, Texas 78754

Wesley

Job Details: 08/24/2022

Arrived onsite for airflow issue causing failure in the heating efficiency. Disassembled and vacuumed out the lint to repair. Large amounts of lint chogging the heater intake. All else checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, Texas 78738

Luis

Job Details: 08/24/2022

Arrived on site for temp issues. Adjusted damper assembly adjusted temp settings. Ran diagnostics tested unit unit working as designed. Customer can call whirlpool customer service and request an accessory packet since unit was delivered with out one

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Leander, Texas 78641

Kimo

Job Details: 08/24/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 and found that the cx had already removed the unit. I proem the recall tested unit and found unit operating as designed and left unit out per cx requests fro her husband to reinstall. Job complete.

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS05

Near Georgetown, Texas 78633

Lou

Job Details: 08/24/2022

"Arrived on site to inspect wall not reaching temp. Upon further inspection, the customer advised that the unit wont heat above 100 degrees. I found the thermal fuse was recently replaced. I pulled the unit from the wall and tested the thermostat and found it bad. Also tested the bake and broil elements and both are within ohms range. Removed and replaced the thermostat and tested the unit on Bake at 350 degrees and unit is operating as designed. Made recommendations for use & care, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS00

Near China Spring, Texas 76633

Tyler

Job Details: 08/24/2022

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival confirmed cooling complaint but found unit had large defrost issue in rc evap area. Found controls failing to detect accurate temps. Found following thermistor results From control: P5 Thermistors (fc- 21.5k, rc-5.5k) ohms, p8 evap thermistors (rc-16k, fc 21.6k). Found sealed system operating as designed. Ordering W11333076 hv control, W11167902 rc cover, W11099340 Bella ui.; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Robinson, Texas 76706

Tyler

Job Details: 08/24/2022

Arrived on site for washer needing previously diagnosed UI control and slider. Upon arrival install required parts reassembled and tested unit and found it could cycle through all settings with no Leaks. Call complete

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LM0

Near Austin, Texas 78734

Justin

Job Details: 08/24/2022

"Arrived on site for a dishwasher leaking. On arrival the customer stated that the unit appeared to leak the entire tub of water on the very first cycle they ran it. Upon further inspection I did not see and visible sign of water damage. The customer stated they found and cleaned the leak relatively quick. I put the unit into diagnostics mode and found stored error codes F8E4 for overfill, F9E2 for drain motor electrical problem, F8E1 for no water, F8E2 for inlet water electrical problem, and F9E1 for not draining. I cleared the error codes. I then started a diagnostics cycle and found it aggressively leaking from a crack in the back top left of the tub. I put a picture of it in SD. I found no other leak on the unit. I am ordering the tub and a two hour job; ordrng 1 W11409866 (Tub)"

We serviced a

WHIRLPOOL DRYER

Model MGD7230HW1

Near Austin, Texas 78754

Wesley

Job Details: 08/24/2022

"Arrived onsite and found vibration coming fro, the coils during activation for gas. Replaced coils and sound remained at similar intervals. Ordering the valve assembly to repair. ; ordrng 1 280119 (Burner assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Cedar Park, Texas 78613

Kimo

Job Details: 08/24/2022

Arrived onsite for refrigerator that is not producing ice. Upon arrival I ran the icemaker and found the it filled with water and it harvested like normal. But there was no ice in the bin. Which points to the possibility of there being an issue with that controls in the unit. I replaced both the control and Ui. And tested the IM and found the it operating as designed. Job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ00

Near Marion, Texas 78124

Kevin

Job Details: 08/24/2022

"Arrived on site to replace freezer icemaker and while disassembling found fill tube is blocked by ice buildup. Incoming water has been hitting ice and spraying over and filling lower ice bin. Cleared ice and cycled icemaker running properly. Reset fill tube Into cabinet wall and added a zip tie to the end to provide support. Incoming water now is much less splashy. Requested that customer monitor freezer icemaker to see if it operates properly. If not, fill tube with heater and dual valve should be replaced. Customer then requested that upper icemaker be looked at again. Found E2 on test 56, attempted to cycle icemaker on test 57 and motor did not run. Ran test 45 and it filled properly. Replacing upper icemaker will likely correct production here. Customer is going to monitor the lower icemaker to see if fill tube adjustment will correct experience.; ordrng 1 W11294907 (Rc icemaker) and 1 W11238340 (Fc fill tube w heater) and 1 W11430645 (Dual valve)"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ03

Near Manor, Texas 78653

Matthew

Job Details: 08/24/2022

"Arrived onsite for refrigerator with excess condensation. Upon arrival found gaps in divider/mullion on top and underside. Warm air infiltration causing condensation, and dripping onto freezer door gasket. Per Whirlpool recommendations filled all gaps with silicon. Customer will monitor. If issue is not resolved tech line must be called."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EBS02

Near Georgetown, Texas 78628

Lou

Job Details: 08/24/2022

"Arrived on site and dropped off two water filters to the customer. Had customer sign for receipt. Did not see unit; therefore, did not get photo of model/serial. Job completed"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Round Rock, Texas 78664

Cliff

Job Details: 08/24/2022

Arrived on site to diagnose a washer that is not starting. Found strike had fallen out of lid and reinstalled strike. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, Texas 78724

Joe Z

Job Details: 08/24/2022

Arrived onsite to install previously diagnosed parts. Replaced to install previously diagnosed parts. Replaced spark ignitor and spark module. Test unit and unit operates as designed . Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD8620HC1

Near Jonestown, Texas 78645

Vincent

Job Details: 08/24/2022

"Arrived on site for dryer, inspected unit and work area. Tested unit and was not heating and rattling loud. Installed sound padding around the blower housing to quite it down the rattling. Found a connected lose causing it not to heat. Reassembled unit and tested unit is operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Killeen, Texas 76549

Paul

Job Details: 08/24/2022

"JM: Arrived onsite to install previously diagnosed and ordered parts. R/R impeller, motor, and divider and tested unit. Operational test good, no leaks observed during service. Call complete."

We serviced a

WHIRLPOOL VENTHOOD

Model UVL6036JSS

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 08/24/2022

Arrived onsite for unit will not turn on. Upon arrival inspected unit. Checked polarity and there is zero voltage from supply. Checked breaker and breaker is not tripped. Advised builder to contact electrician. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, Texas 78724

Matthew

Job Details: 08/24/2022

Arrived onsite for microwave not heating. Upon arrival inspected unit. Customer stated that the unit was not heating for a period of 4 days then resumed functioning again. This is the second time this type of instance occurred. Previously happy shortly after purchase . Tested unit multiple times and unit is heating. Called tech line for assistance provided SR#7734429336. Could not come to a conclusion of intermittent heating. Customer will monitor. Left instructions for customer if intermittent issues happen again. Job complete

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near Uhland, Texas 78640

Kevin

Job Details: 08/24/2022

"Arrived on site and Inspected range and found door glass is bouncy/moves when pressed on. Double sided tape is peeling off, removed top trim and found L brackets are in place but they have enough play for glass to be able to move. there is no available correction or adjustment for this. Reported to techline 7734436517"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near The Hills, Texas 78738

Justin

Job Details: 08/24/2022

Arrived on site to install the heater per the special project. I installed the heater and then ran a diagnostics cycle. I found the unit working as designed and observed no leaks at the time of service. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Waco, Texas 76710

Tyler

Job Details: 08/24/2022

Arrived on site for ice machine not making ice. Upon arrival confirmed issue and found no water entering unit. Found stable 120 connection to valve but no water was released. Added water manually and tested unit. Found failure in res. drain pump.; ordrng 1 W10489125 (Reservoir drain motor) and 1 W10886282 (Control) and 1 W11266112 (Filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Seguin, Texas 78155

Kevin

Job Details: 08/24/2022

"Arrived on site and found refrigerator is unplugged, it is mostly defrosted but there is still a little ice on the evaporator. Replaced control box, harness, and thermistor. Requested customer allow refrigerator to cool for 24 hours before loading it with food, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Uhland, Texas 78640

Kevin

Job Details: 08/24/2022

"Arrived on site and found blue plastic in between Glass panes on door. Disassembled door and cleared debris and it is now correct, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Waco, Texas 76707

Tyler

Job Details: 08/24/2022

Arrived on site for refrigerator needing previously diagnosed ice door. Upon arrival confirmed issue and installed part. Spoke with customer about how issue started originally and stated thAt if issue returns customer would need plumber to verify pressure directly at the fridge fill line connector. No leaks found during repairs. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, Texas 78723

Matthew

Job Details: 08/24/2022

Arrived onsite for dishwasher error code. Upon arrival inspected unit. Found F8E4 on display. Hit clear and started a cycle. Cycle started without issue. As cycle ran checked for any potential leaks. Inspected tray and found slightest amount of water that triggered the code. Allowed unit to run and did not find any source of water leaking. Appears unit may have had an over sudsing condition or improperly loading racks causing disruption in spray arms. Customer will monitor. No leaks present at this time. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, Texas 78626

Lou

Job Details: 08/24/2022

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 & F7E1. Cleared the codes and continued with testing. Unit filled with water and the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. I found the handle not properly installed and adjusted the mounting nuts and tightened the handle screws. Handle is secured. No water leaks observed during service, job completed."

We serviced a

JENN-AIR ICE MACHINE

Model JUIFX15HX00

Near New Braunfels, Texas 78130

Kevin

Job Details: 08/24/2022

"Arrived on site at and replaced recirculating pump and water reservoir diagnosed by previous technician, start a cycle and insured recirculating pump is working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Cedar Park, Texas 78613

Kimo

Job Details: 08/24/2022

"Arrived onsite for refrigerator that was making a noise at time when running. Upon inspection I found that the compressor was running normally no abnormal coming from it. I check the evap and the fan found fan operating like normal and there was a great frost pattern. After waiting/ Listening for a few minutes I found that the noise was coming from the cap tube, I adjusted the sound pad to help with the noise but unit is operating as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Austin, Texas 78730

David S

Job Details: 08/24/2022

"Arrived on site for middle drawer not closing properly. I inspected the unit and work area. I found the middle drawer sticking. I replaced the drawer and both rails I found it still sticking. I found the rails not seating all the way in the slots. I removed the evaporator cover and fan scroll, and retested the drawer. I found the rail still not seating properly making the drawer stick. I called techline and spoke to Anthony, I advised him of my findings and sent in pictures of rails. He advised the liner is bowed causing the rails to bend inward pinching the drawer. I received sr# 7734432741. He has submitted the file for review, for replacement."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Leander, Texas 78641

Kimo

Job Details: 08/24/2022

Arrived onsite for a washer that is leaking and would sometimes stop washing. Upon inspection I found that the dispenser would leak when I ran unit in quick wash. I reaped the dispenser and tested unit and found that the was another leak at the door due to pet heir buildup I clean it up and tested and found the the leaks had stopped. I tested unit again using the pods the cx unit in the manner in which she uses them and found that the unit started flashing SD on display and it stopped washing. I then advised cx to switch to the liquid detergent and to use on up to the first line in the Measuring cup No matter the load size and they should help with this issue. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bastrop, Texas 78602

Joe Z

Job Details: 08/24/2022

Arrived onsite to install previously diagnosed part. Replaced console. Test unit and unit operates as designed. No leaks present at this time. Job complete

We serviced a

KENMORE WASHER

Model 796.4157321

Near Marble Falls, Texas 78654

Gerry C

Job Details: 08/24/2022

"Arrived to inspect drain issue. I found debris within the strainer and I removed it. The CX advised me that the bellow would not drain and I found and removed a large amount of debris from the lower bellow drain and during removal, discovered the bellow was wearing through and had two pinholes in it. I removed and replaced the bellow and tested. I discussed detergent type and amounts with the CX and advised to refrain from pre-measured detergent pods. The drain did not have a safety strap and I added one. Operational test good, no leaks of the water supply observed during service

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Austin, Texas 78725

Joe Z

Job Details: 08/24/2022

Arrived onsite for Dryer will no longer power on. Upon arrival test unit and unit would not power on. Unplugged unit to check polarity. Polarity is good. Restored power to unit and unit now operates. Ran diagnostics and there is no saved error codes. uI is responding to all commands. Tested unit several times. Unit powers on and heats as designed. Resetting the control took care of the issue .job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS00

Near Austin, Texas 78731

David S

Job Details: 08/24/2022

"Arrived on site for fridge gaskets being torn. I found both torn and stained. I installed both gaskets, the door seals are in and sealing around the fridge.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Leander, Texas 78641

Vincent

Job Details: 08/24/2022

Arrived on site to install previously diagnosed parts. I installed new door. And made sure it sealed correctly. No leaks observed during service. Job complete.

We serviced a

JENN-AIR VENTHOOD

Model JED3536GS01

Near Marble Falls, Texas 78654

Gerry C

Job Details: 08/24/2022

"Arrived to inspect blower speed issue. I found the unit appeared to only have one speed. Upon further inspection, I could hear the motor straining as the speed was turned up. I removed the venting and tested and the unit operated as designed with clearly different speeds. The outlets used for this installation are not of a type that I have seen before and appear to be a vacuum breaker type of pvc cap. The outlet gap between the cap and riser pipe is only 1/2 and calculating that with an average circumference of 23 yields approximately 3.6 of air space. This is much less than the MFG recommended 6 diameter minimum and also the type of outlet forces the air to make a 180* change in direction, which is also advised against. I recommend replacing the existing stand pipe system with the MFG recommended wall cap with built in damper and pest screen."

We serviced a

WHIRLPOOL RANGE

Model KFDD500ESS02

Near Georgetown, Texas 78628

Lou

Job Details: 08/24/2022

"Arrived on site to inspect range cooktop middle burner not operating and customer needing a knob. Upon further inspection, I found the far left knob stainless peeling off. I tested the cooktop burners and found all burners operating as designed except the middle burner would not ignite. I found the ignitor arcing to the sides instead of straight up. I inspected the burner head and turned it around and retested and the unit is operating as designed. Customer wanted to purchase the burner head and knob for the unit. No gas leaks detected during service, job completed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lakeway, Texas 78734

Justin

Job Details: 08/24/2022

Arrived on site to install the heater per the special project. I installed the heater and then ran a diagnostics cycle. I found the unit working as designed and no leaks were observed at the time of service. Call complete.

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Canyon Lake, Texas 78133

Andrew

Job Details: 08/24/2022

"Arrived on site to test unit for right side large oven not heating properly. Found igniter was not plugged in. Plugged igniter in and found flames were excessively large and yellow. Found ovens were not converted from NG to LP. Converted ovens, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WGD8620HC0

Near Round Rock, Texas 78681

Cliff

Job Details: 08/24/2022

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Austin, Texas 78724

Matthew

Job Details: 08/24/2022

Arrived onsite for washer with error code. Upon arrival inspected unit. Powered unit and immediately started draining. No visible water in tub. Extended drain time. Managed to get into diagnostics and found f24- overflow condition. Called tech line for assistance. Tech discussed Electrical interference being a possibility (baby monitor) none near by. Tech recommended replacing ACU and pressure switch. SR#7734428439. Office to reschedule. ; ordrng 1 W11574590 (Control) and 1 W11367297 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Canyon Lake, Texas 78133

Andrew

Job Details: 08/24/2022

"Arrived on site to test unit for not cooling properly. Customer stated unit has been very erratic and inconsistent. Intermittent power loss, excessive temp fluctuations, ice maker issues, water dispenser issues, etc. Read disclaimer to customer about string of issues with unit and spoke with CS. Recommend replacing HV control, power supply board, LED control, pantry UI and dispenser UI. Need autho for parts. . ; ordrng 1 WPW10624574 (Power supply control) and 1 W10804160 (Low voltage control) and 1 WPW10677119 (Pantry UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, Texas 78634

Cliff

Job Details: 08/24/2022

Arrived on site to diagnose a refrigerator with light not working. Found failed door switch and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11123941 (Switch)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Jonestown, Texas 78645

Vincent

Job Details: 08/24/2022

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found no stored error codes, I then ran a diagnostics cycle and tested good. Called techline and spoke to Leon SR#7734428995 I explained to techline about CX complaint where she was have residue on clothing. Explained to CX not to use excessive detergent. And to run a deep fill on every cycle. No leaks where observed during service. Job completed."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Kyle, Texas 78640

Kevin

Job Details: 08/24/2022

"Arrived on site and inspected dryer and found customer is experiencing a burning smell while dryer is running. Disassembled dryer and checked all components and did not see any issues. Found exterior vent is completely blocked and lint inside of dryer is making contact with element when blown around. Recommend it to homeowner that went to the exterior be cleaned by a service to prevent any further issues, job complete. 7734408702"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Temple, Texas 76501

David Z

Job Details: 08/24/2022

Arrived on site to diagnose refrigerator that isn't making any ice. Tested unit and found no response from icemaker. Customer said door was replaced on the 19th. Found DOA icemaker in door. Replaced icemaker and power cycled unit. Tested and verified proper cycle and fill. Unit now working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW1

Near Canyon Lake, Texas 78133

Andrew

Job Details: 08/24/2022

"Arrived on site to test unit for not completing wash cycles. Found drain pump was seized. Replaced pump, unit working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Georgetown, Texas 78628

Lou

Job Details: 08/24/2022

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Marble Falls, Texas 78654

Gerry C

Job Details: 08/24/2022

MR Arrived to inspect freezing freezer. On inspection notice that the moulin had moisture buildup. The moisture was running down the moulin onto the top of freezer door and icing up. Turn on the moisture control on unit to control the moisture from building up on moulin. Unit working as designed. No leaks observed during service.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Lago Vista, Texas 78645

Vincent

Job Details: 08/24/2022

"On site for dishwasher, inspected unit and work area. Installed new 6ft drain hose. I then remounted unit properly and tested unit is operating as designed. No leaks where observed during service.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near McQueeney, Texas 78123

Kevin

Job Details: 08/24/2022

"Arrived on site and inspected washer and did not find any safe error codes. Customer says they are experiencing unbalanced loads. Confirm shipping bolts were removed properly and sit washer into step 12. step 12 completed properly and washer is spinning normally. Send a short video to KB/service management. Customer Is concerned about overloading washer and sometimes only washes two bath towels and a few hand towels For customers understanding loaded washer with five towels and show them how much space is available once it is spinning. Documented customers experience with techline, washer is operating as intended, job complete 7734432936"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Leander, Texas 78641

Kimo

Job Details: 08/24/2022

"Arrived onsite for refrigerator that is tripping breaker intermittently. Upon arrival I ran diagnostics and Activate an icemaker and found that the breaker did not trip l activated the compressor And found that the breaker did not trip I put the unit into a forced defrost and found that the breaker did not shrimp, I could not find any telltale signs that there was anything wrong with the unit at this time I advised the customer to have their builder/electrician come out to check the breaker to see if it is failing.job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Lakeway, Texas 78738

Luis

Job Details: 08/24/2022

"Arrived on site. Removed unit from enclosure found water stain on floor traced leak to water line from house to unit. Turned water source off,replaced valve,recirculating pump,compressor,drier and evaporator. Vacuumed system down unit kept vacuum recharged system to manufacture spec ran diagnostics good frost formation on evaporator plate,reassembled unit ran diagnostics on unit all test passed. Attempted to tightened water line to unit small leak still customer will replace waterline."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Cedar Park, Texas 78613

Kimo

Job Details: 08/24/2022

Arrived onsite for dishwasher that is it going into wash. Upon arrival I ran diagnostics and found that the unit would flash code for water under unit. I cleared codes and attempted o running diagnostics cycle and the unit flashed the same code again. I checked for leaks/ water under the unit and in the drip tray and found none. I replaced the control and tested unit and found no change. I replaced that Sump&motor and tested unit and found found that the unit began running but just for a minute and the it flashed the same code ; ordrng 1 W11545764 (Switch)

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Leander, Texas 78641

Gerry C

Job Details: 08/24/2022

"MR Arrived on site for noisy dryer. On inspection notice the idler wheel was lose, removed idler assembly and inspected shaft. Installed 4 new wheels ,idler and re assembled the dryer. Tested unit, working as designed.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Austin, Texas 78724

Joe Z

Job Details: 08/24/2022

Arrived onsite for Oven Odor and Smells. Upon arrival inspected unit and found lots of soot in oven cavity. Test unit and bake burner has huge flame with lots of yellow. Cook top burners are good. Inspected conversion and was made correctly for LP. Contacted SW for assistance and recommended replacement of valve. Ordering valve and returning with prescreened parts. ordrng 1 W11346659 (Regulator)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 08/24/2022

Arrived onsite for Surface Burner Too High. Upon arrival inspected unit and conversion had already been made. Found the flame is too high on low setting . Contacted Techline for assistance. Tech asked for pictures of flames via text. Tech recommended lowering gas valve from each knob. Tech gave SR#7734429116. Adjusted valves to the lowest setting. Test unit and unit operates as designed. No leaks present at this time. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Round Rock, Texas 78681

Cliff

Job Details: 08/24/2022

Arrived on site to diagnose a dryer that is turning on after cycle is over. Found no failures to unit and advised customer on wrinkle prevent options and usage.

We serviced a

JENN-AIR DISHWASHER

Model JDB9000CWP3

Near Lakeway, Texas 78738

Justin

Job Details: 08/24/2022

"Arrived on site for a dishwasher not dissolving the soap. On arrival the customer stated it has happened the last four cycles. I put the unit into diagnostics mode and found stored error codes F6E4 for float switch open. I then ran a diagnostics cycle and found the unit ran through as designed. However, at the end of the cycle there were excessive suds. I found the customer had a water softener. I walked the customer through proper soap usage via the user care guide. I advised them to run a clean cycle on the unit to remove some excess soap build up. I also informed them if it continues we may need to replace the dispenser, for it could be dispensing to much rinse aid. I found the unit running as designed at the time of service.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Canyon Lake, Texas 78133

Andrew

Job Details: 08/24/2022

"Arrived on site to test unit for tripping breaker after running a couple minutes. Was able to verify issue. Found no breaks in wiring. Unit is connected properly and no afci/gfci breaker. Replaced control, motor and element. Tested unit, unit working as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Austin, Texas 78749

Luis

Job Details: 08/24/2022

"Arrived on site for dim lights. Diagnosed a defective led module,per service pointer W11606409 replaced led modules with updated led kit. After installing updated led modules all lights working as designed. Autho S84638"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW2

Near Bee Cave, Texas 78738

Justin

Job Details: 08/24/2022

Arrived on site to install previously diagnosed parts. I installed the shocks and console. I then ran a diagnostics cycle and found it ran through as designed. Call complete.