Near Pflugerville, TX 78660
Cliff
Job Details: 12/17/2018
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer with a timer that is not advancing. Tested unit and found timer motor shorted out. Homeowner has extended warranty and Kyle was dispatched incorrectly. Homeowner will call extended warranty company to have dispatch corrected. Office to schedule a return appointment with timer when corrected dispatch is received.; ordrng 1 CNOTES (EXT WARRANTY DISPATCH NEEDED)
Near Lago Vista, TX 78645
James
Job Details: 12/17/2018
OVEN KENMORE 911.4948999 Arrived on site and tested unit. Found broil relay has failed and is sending constant power to the element when on. I was unable to locate the parts breakdown to order correct control. Office to research correct part. Pictures of control are attached to call; ordrng 1 CNOTE (OVEN CONTROL)
Near Round Rock, TX 78681
Jonathan
Job Details: 12/17/2018
DISHWASHER WHIRLPOOL MDB7749AWM1 Arrived on site for dishwasher not completing cycle. Performed diagnostics mode and found control not communicating with OWI sensor in test mode. Checked amp draw to heater and found within range. Will need to replace control and OWI. Schedule return for Wednesday the 19th. ; ordrng 1 W11202746 (CONTROL ) and 1 WPW10705575 (OWI SENSOR )
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Arrived on site for “no/low ice production” complaint. Inspected unit and found intermittent operation of icemaker. Removed and replaced icemaker. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Round Rock, TX 78665
Jonathan
Job Details: 12/17/2018
WASHER KENMORE 110.229321 "Arrived on site for washer just continues to fill. Performed diagnostics and tested unit and not advancing past fill cycle. Attempted to clear analog pressure hose and tested. Checked switch resistance and found all closed, failed switch. Will need to replace pressure switch assembly. Found agitator cam worn out. (TL370). Customer approved estimate. Schedule return for Wednesday the 19th. Added zip tie to drain line (see SD-QUICKPIC). ordrng 1 285825 (cam-agit) and 1 W10337780 (switch-wl)"
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "WRF555SDFZ05 Arrived to instal part. I found the replacement fc door was mismolded and I added an image to SD-Mobile. The right rc door gasket was torn and the fc door gasket may require replacement. Office order right rc door gasket, fc gasket and re-order fc door. Tech GC to inspect prior to scheduling service. No leaks observed during service. ; ordrng 1 CNOTES (TECH GC TO INSPECT DOOR PRIOR TO SCHEDULING) and 1 W10830055 (gasket-fip) and 1 W10910837 (dor-fip, SS) and 1 WPW10714545 (gasket-fip)"
Near Georgetown, TX 78633
Lou
Job Details: 12/17/2018
VENTHOOD KITCHENAID KHTU165RSS1 arrived on site to install previously diagnosed and ordered part. I removed and replaced the light fuse and tested. The lights operated as designed. Job completed.
Near Georgetown, TX 78633
Lou
Job Details: 12/17/2018
MICROWAVE WHIRLPOOL WMH31017FB0 "arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer advised that there was an object in between the inner and outer door glasses that fell down inside the door and was no longer visible. I removed and replaced the unit door and tested and it operated as designed. I inspected the door for any damage. I am marking t(e part defective and returning the original door. The outer limits of the door look fine, but I do not know what the object is in between the glass. Job completed."
Near Austin, TX 78751
Joseph C.
Job Details: 12/17/2018
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for “noisy operation” complaint. Inspected unit and found suspension rubbing inner bracket. Adjusted bracket. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Kyle, TX 78640
Leonardo
Job Details: 12/17/2018
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to test unit for oven not working. Test unit and can hear ignitor clicking but no gas coming out. Pulled unit out and found regulator turned off to oven. Turned regulator on test unit and heated oven to 350 job complete no leaks present at this time.
Near Jonestown, TX 78645
James
Job Details: 12/17/2018
DISHWASHER KITCHENAID KUDS03FTSS2 Arrived on site and tested operation. I found some buttons work intermittently and others do not work. Removed key pad ribbon from control to test control and found to be good. Unit will need new key pad. Instructed customer that the key pad shows to be discontinued and we will have to request the part through their home warranty. I would also like to return with the main control Incase it has an issue once diagnostics is able to be ran with new keypad ; ordrng 1 WPW10084136 (panel-cntl)
Near The Hills, TX 78738
Robert
Job Details: 12/17/2018
WASHER MAYTAG MVWB835DW4 Arrived on job for complaints of LF code. Found loose connection at fill valve. Corrected wire issue and test. No leaks detected at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/17/2018
REFRIGERATOR KITCHENAID KRFF507ESS00 Arrived on site to install previously diagnosed part. Gained access to fill tube heater. Removed old and installed new. Performed diagnostics mode and ran fill cycle. Monitor water connections all tested good. No water leaks present.
Near Wimberley, TX 78676
Brandon
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL GAFZ21XXRK02 "Arrived on site for customer complaint of unit having ice build up, was I was here originally I found clog in drain line, instructed customer to defrost unit completely. I could not find an issue with unit."
Near Leander, TX 78641
James
Job Details: 12/17/2018
DISHWASHER WHIRLPOOL WDT730PAHB0 Arrived on site and tested operation. Found fault code for door left open after starting cycle. Cleared error and allowed to run through diagnostics. Customer stated she is not using heated dry but water is still spotty on bottoms of dishwasher. Instructed customer of recommended use and that the new energy efficient models will have some puddling on the bottoms of rinse aid is not used and heated dry not used. Unit working as designed. Job complete
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/17/2018
DRYER WHIRLPOOL GEW9250PW0 Arrived on site for control replacement. Replaced control and tests all functions and test good.
Near Georgetown, TX 78626
Lou
Job Details: 12/17/2018
WASHER WHIRLPOOL CAE2795FQ0 "arrived on site to inspect washer with no power. Upon further inspection, I verified voltage at the outlet and then verified voltage to the control. I attempted to place the unit in diagnostics with no success. Using my multimeter, I verified ohms to the actuator, motor, and capacitor. I verified voltage to all three from the control. I checked voltage to the lid lock assembly and there was no voltage from the control. I removed and replaced the control and had voltage to the lid lock assembly, but the unit would not power on. I checked ohms to the lid lock assembly and found it open. I removed and replaced the lid lock assembly and the unit powered up. I calibrated the unit then placed it in diagnostics and tested. The unit operated as designed with no error codes at the end. I advised the customer of my findings and repairs and quoted them. The parts were covered by whirlpool. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/17/2018
MICROWAVE WHIRLPOOL WMH32519FB1 Arrived on site to repair previous diagnosed issue. Added microwave paint to all burnt spots were metal was showing. Advised customer to wait hours before using. All checks good.
Near Bastrop, TX 78602
Joseph C.
Job Details: 12/17/2018
MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site for “unreadable display” complaint. Inspected unit and found control faulty. Removed and replaced control. Tested unit. Unit is performing as designed.
Near Austin, TX 78731
Cliff
Job Details: 12/17/2018
OVEN WHIRLPOOL MEW9627DS02 Arrived on site to diagnose an oven that is giving error codes. Found F1E1 error on control board when I arrived. Followed tech sheet directions for reset and found unit working properly after hard reset. No further repairs are needed at this time.
Near Waco, TX 76710
Steve C.
Job Details: 12/17/2018
WASHER MAYTAG MFW9700SQ1 Arrived on site for the unit has a error code. Tested the unit and found the error code is FH no water detected. Found the unit will need a new pressure switch and valve per the error code. All water connections were dry at the time of service.; ordrng 1 WPW10514214 (switch-wl)
Near Leander, TX 78641
James
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site and installed new door. Warmed gasket to allow for proper seal. Unit test good. Job complete
Near Salado, TX 76571
Al
Job Details: 12/17/2018
WASHER MAYTAG MVWB835DC3 Arrived to inspect washer no operating properly. Ran diagnostics and noticed the washer valves were not filling up to full potential. I removed and replaced the valve. I reassembled the unit and unit tested as designed. I also Calibrated the unit.All water lines were dry at the time of service.Job Complete
Near Austin, TX 78738
Robert
Job Details: 12/17/2018
COOKTOP WHIRLPOOL KFGS306VSS04 Arrived on job for complaints of center burner not working. Will need to replace burner covered under 60 month warranty confirmed with office.
Near Marble Falls, TX 78654
James
Job Details: 12/17/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. Ran diagnostics and found f8e3 error. I found after the cycle completed the drain pump was hot to the touch. Installed new drain pump and tested. Found unit draining properly. Customer also had concerns about the water spotting in tub and dishes still wet at the end of cycle. Instructed customer on best practices for drying and performance. Unit working properly. Job complete
Near , TX 78616
Diego G.
Job Details: 12/17/2018
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site. Replaced receptacle for right front burner. All functions tested OK. Job complete
Near , TX 78616
Diego G.
Job Details: 12/17/2018
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site. Replaced receptacle for right front burner. All functions tested OK. Job complete
Near , TX 78616
Diego G.
Job Details: 12/17/2018
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site. Replaced receptacle for right front burner. All functions tested OK. Job complete
Near Austin, TX 78732
Paul
Job Details: 12/17/2018
WASHER MAYTAG MVWB765FW0 Arrived onsite for the water making a hammering sound from the fill valve area. I ran service diagnostics and found an F3E2 error. I cleared the error and ran test 51 and found the inlet thermistor test failed. I tested the thermistor and found it showing 242K ohms at 68 degrees which is way out of range causing the valves to hammer back and forth. I replaced the housing and tested the unit again in service diagnostics. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78735
Brandon
Job Details: 12/17/2018
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for customer complaint of unit not washing, found error codes F5E3, F5E2, found faulty door latch, I replaced door latch, unit tested good."
Near Austin, TX 78735
Robert
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived on job to replace control and thermistor. After replacement test cooling and air flow. No leaks detected at time of service
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for the unit freezer light will not turn on. Tested the unit and found the switch had ice and was in the stuck position. Adjusted the door switch and tested unit. Unit light is working properly and unit water connections were dry at the time of service.
Near Buda, TX 78610
Leonardo
Job Details: 12/17/2018
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for no power. Test unit and u it working at this time. Checked junction and all connections test good. Could not duplicate the problem unit washing draining and had power. Job complete.
Near Buda, TX 78610
Kevin
Job Details: 12/17/2018
REFRIGERATOR KITCHENAID KBFA25ERSS01 "Arrived on site and inspected refrigerator and found no water is being dispensed. Found correct voltage to inlet valve and good water flow at source. Recommended replacing inlet valve and after replacement water is now operating properly . no water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/17/2018
WASHER WHIRLPOOL WTW5000DW1 "WTW5000DW1 Arrived to inspect no operation and humming. I found the unit was stuck in flood mode and after resetting the control, the issue resolved. There were no stored error codes and the unit completed calibration. I tested within manual and automatic service test modes and found no faults. I centered the basket assembly within the chassis, as it was touching the inner right side of the cabinet. Operational test good, no leaks observed during service."
Near Austin, TX 78703
Scott
Job Details: 12/17/2018
DISHWASHER JENN-AIR JDB9000CWP1 "Arrived on site for no drain dish washer . Found drain pump completely failed , getting correct voltage . Replaced pump . Ran diagnostics cycle all checked normal . Nonwater leaks detected at time of service . Job complete"
Near Temple, TX 76504
Al
Job Details: 12/17/2018
DRYER AMANA NED4655EW1 Arrived to inspect dryer with a burning smell. I checked the unit and discovered the element needed to be replaced. I removed and replaced the element. I tested the unit and unit tested as designed.JOB COMPLETE FIRST SD PIC IS INCORRECT. 2nd SD PIC IS VALID.
Near Kingsland, TX 78639
Thomas L.
Job Details: 12/17/2018
RANGE WHIRLPOOL KOSE500ESS03 Arrived on site for F9E0 failure code. Arrived on site to test unit. Unit would not accept commands. Entered diagnostics mode to test unit and clear any possible stored failure codes. Exited diagnostics mode and tested unit. Diagnostics procedure corrected failures and unit now operates properly.
Near New Braunfels, TX 78130
Robert
Job Details: 12/17/2018
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on job for complaints of not drying. Ran diagnostics and heater working test water and only 85 degrees. Recommend water turn up .
Near Austin, TX 78749
Kevin
Job Details: 12/17/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site and replaced lid, lid hinges, and mounting screws after replacement set washer into diagnostic cycle and found little lock will not engage. Will need to order lid lock and control board to ensure repair on next visit. No water leaks from connections at time of service.; ordrng 1 W10838613 (lid lock assembly) and 1 W11116592 (cntrl-elec)"
Near Killeen, TX 76549
Al
Job Details: 12/17/2018
DRYER MAYTAG MEDE300VF1 Arrived to inspect dryer not drying. Confirmed the complaint and disassembled the unit and tested the cut off and thermal fuse for continuity. I tested the element and it had no continuity. I removed and replaced the element and reassembled the unit and tested it. Unit tested as designed. No lint observed at the time of service.JOB COMPLETE.
Near Austin, TX 78732
Cliff
Job Details: 12/17/2018
DISHWASHER KITCHENAID KDTM354DSS0 Re-ordering parts from previous diagnosis as well as upper rack pivot tine as it is missing and adjustable tines are not supported; ordrng 1 WPW10082853 (pivot-tine) and 4 WPW10195417 (wheel)s
Near The Hills, TX 78738
Robert
Job Details: 12/17/2018
DISHWASHER KITCHENAID KUDS30FXSS8 Arrived on job to replace adjuster kit and pivot. After replacement of parts test operation of dishwasher. Operation normal
Near Austin, TX 78733
Kevin
Job Details: 12/17/2018
DRYER MAYTAG MDE5500AYW "Spoke with Tibor error is an 8.8 which is not listed on the tech sheet. 8.8 denotes a Voltage communication error and a new control board and door switch would be needed to possibly correct the issue, However if the wiring has failed between them due to age dryer will not be able to be repaired. Control board is no longer available, dryer cannot be repaired due to availability of parts and condition of internal wiring."
Near Georgetown, TX 78628
Thomas L.
Job Details: 12/17/2018
COOKTOP JENN-AIR JGCP536WP01 "Arrived on site to replace right front burner valve. Replacement valve has 2 gas output connections but should only have 1. I contacted manufacturer technical assistance and spoke with Rick. He checked part and manufacturer has no recorded issue with part. He has recommended that we file complaint with distributor and distributor will need to contact manufacturer. These valves have no identifying part numbers on them that can help us get the right part. ipl,says the correct part for the right front burner is WPW10371235RickSr# 7723695426; ordrng 1 PARTSRESEARCHNEEDED"
Near San Marcos, TX 78666
Leonardo
Job Details: 12/17/2018
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for panel not responding. Turned power off to unit for 3 minutes. Turned power back on and found unit working as designed heated oven to 350 and unit test good job complete.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL KSSC42QVS03 "Arrived on site. Replaced freezer door and tested dispenser, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL KSSC42QVS03 "Arrived on site. Replaced freezer door and tested dispenser, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL KSSC42QVS03 "Arrived on site. Replaced freezer door and tested dispenser, all functions tested OK. No leaks present. Job complete"
Near Bertram, TX 78605
Thomas L.
Job Details: 12/17/2018
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for left front burner not igniting. Found that the clip that holds the left front igniter in place had fallen off. Reinstalled clip. All operations are now normal.
Near Austin, TX 78731
Cliff
Job Details: 12/17/2018
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to replace rails and watch sensor for dishwasher. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78734
Cliff
Job Details: 12/17/2018
WASHER KENMORE 110.278416 Arrived on site to replace hoses and pump for washer. Replaced all three parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near San Marcos, TX 78666
Brandon
Job Details: 12/17/2018
OVEN KITCHENAID KGSA906PSS00 "Arrived on site for customer complaint of oven being dead but stove top working. Found customer had run self clean, and I found the door latch to be melted, Wires were melted, the thermostats by the UIB blown. I was unable to test unit without the thermostats, latch and harness.I would like to replace thermostats harness, and door latch but the control boards may need to be replaced. ; ordrng 1 9756919 (harns-wire) and 1 9757807 (thermostat spst) and 1 9759562 (cntrl-elec) and 1 9759944 (thermostat) and 1 9760009 (cntrl-elec) and 1 CNOTE (AUTH) and 1 CNOTE (2 HOUR JOB)"
Near Austin, TX 78759
Paul
Job Details: 12/17/2018
REFRIGERATOR MAYTAG PSD2450GRW Arrived onsite for the refrigerator leaking water. I found the drip pan frozen over and the drain tube restricted. I removed the ice from the bottom of the FC and the drip pan. I cleared the drain line. Call complete.
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/17/2018
DISHWASHER WHIRLPOOL WDF510PAYB6 "Arrived on site for dishwasher not heating. Performed diagnostics mode, error code 7-1 heating circuit interrupted and 6-6 incoming water temperature below 84°. Continued automatic test cycle and checked amp draw to heater. Found no amperage going to heater. Gained access to control and tested heater resistance and found opened. Found failed element. Customer approved estimate. Gained access to element, removed failed and installed new. Performed diagnostics mode and ran automatic test cycle. Tested amperage to element and found 6.5 amps. Monitor cycle and checked for water leaks, none found. All tested good, no water leaks present. Paid in full on credit card."
Near Spicewood, TX 78669
Brandon
Job Details: 12/17/2018
RANGE WHIRLPOOL WCG97US0DS00 "Arrived on site for customer complaint of high flames, found faulty regulator, I replaced regulator, tested good."
Near Austin, TX 78757
Tyler B.
Job Details: 12/17/2018
VENTHOOD KITCHENAID KVWB400DSS2 Arrived on sote for vent not working. Checked all connection all checked good. Replaced control and cap and didn't pass test. Verified control is sending 120v to blower but blower not powering. Unit will need motor that is already on its way. ; schdld next appmnt for 12/18 TUE 8-12
Near Austin, TX 78703
Scott
Job Details: 12/17/2018
REFRIGERATOR KITCHENAID KSSC42QVS05 "Arrived on site couldn’t get filter out . Found filter was wedged in housing , unable to remove . Replaced housing ,cap, and button . Instructed customer on proper removal of filter . Customer had new filter and installed during install instruction .no water leaks detected at time of service job complete ."
Near Buda, TX 78610
Robert
Job Details: 12/17/2018
WASHER WHIRLPOOL MHW5500FC1 Arrived on job for complaints of pump not shutting off and door locked. Unlock door manually and ran diagnostics got water level error code. Removed back plate and check air dome and hose both good. Replaced level switch and retest. Operation normal
Near Waco, TX 76705
Steve C.
Job Details: 12/17/2018
WASHER MAYTAG MVWB835DW1 Arrived on site for the unit is not filling up with water properly. Tested the unit and found very little water is going into the unit due to the valve is defective. Replaced the valve and tested the unit. Unit works properly and all water connections were dry at the time of service. Used the valve W11165546 from 207611.
Near Waco, TX 76705
Steve C.
Job Details: 12/17/2018
WASHER MAYTAG MVWB835DW1 Arrived on site for the unit is not filling up with water properly. Customer advised she has a Home Depot extended warranty. Receive the dispatch number from the home depot extended warranty #111349535. Tested the unit and found the valve is defective. Replace the valve and tested unit. Unit works properly and all water connections were driving at the time of service.
Near Kyle, TX 78640
Kevin
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Arrived on site and found evaporator motor is still working properly, freezer temperature is good but fresh food is above 50°. Removed rear panel in freezer and found there is no airflow to the fresh food section vents are frozen over. Cleared call frost with steamer and used silicone to fill in any possible air gaps between freezer linen and cabinet. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/17/2018
FREEZER WHIRLPOOL WRX735SDBM00 "arrived on site. Check for freezer door issues. Found gasket not sealing on the right side of the freezer door. Found loose screws for door on the right bracket. Tighten screws and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/17/2018
FREEZER WHIRLPOOL WRX735SDBM00 "arrived on site. Check for freezer door issues. Found gasket not sealing on the right side of the freezer door. Found loose screws for door on the right bracket. Tighten screws and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/17/2018
FREEZER WHIRLPOOL WRX735SDBM00 "arrived on site. Check for freezer door issues. Found gasket not sealing on the right side of the freezer door. Found loose screws for door on the right bracket. Tighten screws and tested, all functions tested OK. No leaks present. Job complete"
Near Cedar Park, TX 78613
James
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and tested operation. Found popping noise coming from the heat exchanger where it runs between the fresh food and the freezer sections. Called tech line and spoke to Andrew #7723613363 and he recommended Installing another layer of mastic on cap tube at the evaporator and position drier in a horizontal fashion. Performed recommended repair and found the cap tube was up against the bi-metal and I repositioned the tube to allow clearance. I was unable to reproduce the popping noise after repair. Unit working properly. Job complete.
Near Killeen, TX 76543
Steve C.
Job Details: 12/17/2018
WASHER WHIRLPOOL CAE2745FQ0 Arrived on site for the unit is leaving clothes wet after cycle. Disassembled the unit and found the connection to the acuator is extremely loose. Assembled the unit and unit is working properly. All water connections were dry at the time of service.
Near Austin, TX 78753
Wesley
Job Details: 12/17/2018
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site and found motor failed. Repaired with new sump and motor assembly. All checks good.
Near Waco, TX 76710
Steve C.
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived on site where the unit is not making ice. Cycled the icemaker found the sanko twist tray will not rotate. The icemaker will fill with water and found the icemaker is defective. Replace the icemaker and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78737
Robert
Job Details: 12/17/2018
WASHER WHIRLPOOL WTW5640XW0 Arrived on job for complaints of not locking lid or running cycle. Replaced lid lock and test. No leaks detected.
Near Austin, TX 78759
Scott
Job Details: 12/17/2018
WASHER WHIRLPOOL WFW9400SW02 "Arrived on site for f20 error . Ran diagnostics and water entering unit was at ya trickle . Replaced inlet valve. Unit is now filling as designed . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78746
Luis
Job Details: 12/17/2018
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site for ice bin not able to be removed. Found ice build up under ice bin,removed ice bin,cleared ice from bottom of bin. Tested ice dispenser,dispenser door closing correctly in chute. Installed ice bin checked operation of ice dispenser unit working as designed."
Near Austin, TX 78727
Tyler B.
Job Details: 12/17/2018
DISHWASHER KITCHENAID KDTE704DWH0 Arrived on site for unit not starting. Found unit control panel not responding unit will need panel to complete repair. Panel has been ordered; schdld next appmnt for 12/20 THU 8-12
Near Hutto, TX 78634
Jonathan
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site for refrigerator freezing items in RC, water dispenser not operating and making intermittent rattling sounds. Measured temperature in RC at 36°. Performed diagnostics mode, tested all thermistor, damper door operations and water dispenser. All are working as designed. Performed calibration on fresh food thermistor and found +2.5° off, adjusted thermistor. Found rattling sound coming from condenser. Pulled unit out and made adjustment to condenser. Inspected drain tube and found minor gap, added food grade silicone to correct. Put unit back in place and adjusted feet. Found unit leaning a little to the right due to floor tile. Unit checks good, no water leaks present."
Near Austin, TX 78753
Wesley
Job Details: 12/17/2018
WASHER MAYTAG MVWC415EW2 Arrived on site and found failed capacitor. Installed new capacitor. Unit is now operating as designed. All checks good.
Near Austin, TX 78729
Lou
Job Details: 12/17/2018
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics and tested and it showed error code F9E1 (diverter lost position). I cleared the code and continued with testing. The unit dispensed water into the tub and the motor came on, but it would not advance due to the diverter not operating. I advanced through diagnostics and the drain pump and element operated as designed. I advised the customer of the issue and advised that I would have to order the part. I am ordering the sump/motor assembly and scheduled return service for 12/19/18. No water leaks observed during service.; ordrng 1 W11087376 (pump&motor)"
Near Lakeway, TX 78734
Cliff
Job Details: 12/17/2018
COOKTOP WHIRLPOOL MGC7430DS00 arrived on site to diagnose a cooktop that is leaking gas. Found regulator connection not fully tightened and leaking. Also noted set screw in left front burner valve leaking slowly. Tightened screw and line and tested unit. Found all is functioning properly at this time. No gas leaks were found after services were performed.Valve
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/17/2018
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for oven burning food on top. Performed diagnostics mode and checked fault code history and none found. Measured preheat temp and found within range. Spoke with customer and found using rapid bake mode with both racks in unit. Informed customer on rapid and standard bake mode. All tested good.
Near New Braunfels, TX 78132
Brandon
Job Details: 12/17/2018
REFRIGERATOR MAYTAG MFI2570FEB01 Arrived on site for customer complaint of ice staying on crushed. I replaced solenoid unit tested good.
Near Austin, TX 78703
Scott
Job Details: 12/17/2018
OVEN KITCHENAID KODE307ESS00 "Arrived on site for oven shutting down and going into cool mode ran diagnostics mode keypad issues. Ordering console , control board , sensor . Please call to set return.; ordrng 1 W10588723 (panl-cntrl) and 1 W10801665 (cntrl-elec) and 1 WP74008369 (sensor- ov)"
Near Del Valle, TX 78617
Wesley
Job Details: 12/17/2018
REFRIGERATOR MAYTAG MRT711SMFZ00 Arrived on site and found unit start device shorted. Replaced start device and tested. All else checks good. Unit is now operating as designed.
Near Austin, TX 78702
Scott
Job Details: 12/17/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site , replaced sump and motor . Ran diagnostics test , all checked out . No water leaks detected at time of service . Job complete ."
Near Lakeway, TX 78734
Luis
Job Details: 12/17/2018
REFRIGERATOR KITCHENAID KSCS25FTSS02 Arrived on site for unit shutting off. At time of visit main control shutting on and off diagnosed failed main control need AUTHO for main control; ordrng 1 NEEDAUTHO and 1 W10823803 (MAIN CONTROL)
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/17/2018
OVEN WHIRLPOOL WOC54EC0AS04 "WOC54EC0AS04 Arrived to inspect temperature issues. The customer reported the unit to be too cool and I tested at 350. I corrected a door mounting issue and verified the hinges were then both fully seated, due to suspicion of the door not sealing fully. The unit claimed preheat at 305 and climbed to 325. 300, 402. The unit into test mode at 400 degrees and the unit reported 376. I tested at several other points during the cool down, within service test mode, and found similar results of approximately 20 degrees cooler readings. I induced a 20 degree positive offset and informed the customer."
Near Austin, TX 78747
Leonardo
Job Details: 12/17/2018
OVEN WHIRLPOOL WFE515S0EW1 Arrived on site to test unit for f9e0 error. Found error to be misfired unit. Test power at outlet and at terminal block and everything test good. Replaced board got error cleared but oven not heating. Test bake element and found opened element. Replaced bake element test unit by heating to 350 and unit test good job complete.
Near Kyle, TX 78640
Kevin
Job Details: 12/17/2018
REFRIGERATOR MAYTAG MFI2570FEZ05 "Arrived on site and found no ice production, manually started ice maker cycle and it completed properly and filled with water. Cycle power to refrigerator by leaving it unplugged for one minute, could not find a reason why icemaker is not producing. Requested that customer monitor it for the rest the day. No water leaks from connections at time of service"
Near Austin, TX 78750
Lou
Job Details: 12/17/2018
WASHER WHIRLPOOL WFW8540FW1 "arrived on site to inspect washer not cycling. Upon further inspection, I removed the top panel to expose the inner components of the unit. I found that the control hosing was laying on the inside of the unit as the mounts were broken, as was the top cover of the control housing. I placed the unit diagnostics to test with error code F1E2. I cleared the code and continued with testing. The unit dispensed water into the drum, but the motor never came on. I drained the water from the unit and opened the door and spun the drum and it spun freely. I verified ohms to the motor through the control connection. I checked for voltage from the control to the motor and did not get voltage. I removed and replaced the control and tested again. The unit operated as designed with no error codes at the end. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78727
Tyler B.
Job Details: 12/17/2018
OVEN KITCHENAID KEBS207SSS04 "Arrived on site for bake element replacement. Removed unit form wall. Removed damaged hidden bake element, replaced hidden bake element and tests good.
Near Taylor, TX 76574
Wesley
Job Details: 12/17/2018
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived on site and found door alignment bent. Corrected door alignment and restored normal operation. All checks good.
Near Taylor, TX 76574
Wesley
Job Details: 12/17/2018
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived on site and found door alignment bent. Corrected door alignment and restored normal operation. All checks good.
Near Lakeway, TX 78738
Cliff
Job Details: 12/17/2018
DRYER WHIRLPOOL WED8000DW4 Arrived on site to diagnose a dryer that is making abnormal noises. Tested unit and found abnormal wear on idler pulley. Replaced idler pulley and rear rollers from repair kit. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78723
Luis
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for da,aged shelf found damaged shelf in fresh food compartment. Diagnosed shelf damaged during manufacture processing on glass to plastic joint. Installed new shelf"
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/17/2018
WASHER WHIRLPOOL WFW97HEXL2 WFW97HEXL2 Arrived to inspect code. I found the unit had F6E1 stored and I inspected the MCU and found it had failed components. I removed and replaced the MCU and tested. The unit operated as designed. I added a safety drain strap and no leaks were observed during service.
Near Spicewood, TX 78669
Brandon
Job Details: 12/17/2018
RANGE JENN-AIR JDRP548WP03 "Arrived on site for customer complaint of rear middle burner not having even flame, found burner cap was not in proper place, I put cap on burner head unit tested good."
Near Marble Falls, TX 78654
Thomas L.
Job Details: 12/17/2018
ICE MACHINE KITCHENAID KUID508ESS0 Arrived on site for unit that would not stop producing ice. Found unit over full. Tested been thermistor and found it was outside of the normal resistance range. Replaced bin thermistor.All water connections were dry.
Near Bastrop, TX 78602
Joseph C.
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WRS576FIDW01 "Arrived on site for “no ice production” complaint. Inspected unit and found ice maker performed harvest, perfectly and filled as it should. Reset unit. Unit is performing as designed. No leaks detected, at time of service."
Near Manor, TX 78653
Wesley
Job Details: 12/17/2018
RANGE WHIRLPOOL SF315PEPQ2 "Arrived on site and installed control and found unit with reports of control ha informed gone out. Restored by resetting and checking ribbon cable due to f2e1 error. All checks good. Unit right front burner having trouble igniting. Restored position of Ignitor. Unit still will not light even with outside flame from match. Ordering control. ; ordrng 1 6610442 ( CONTROL) and 1 98003939 (burner,top rt) and 1 AUTHO (DISCONTINUED )"
Near Manor, TX 78653
Joseph C.
Job Details: 12/17/2018
MICROWAVE WHIRLPOOL WMH32519HV3 Arrived on site for “bulge in right side of microwave wrapper” complaint. Inspected unit and found inner side clips not engaged with inner substructure. Removed unit and connected wrapper to substructure. Reinstalled unit and tested. Unit is performing as designed.
Near Leander, TX 78641
Lou
Job Details: 12/17/2018
DISHWASHER IKEA IUD9750WS4 "arrived on site to inspect no power or dishwasher. Upon further inspection, I removed the outer door cover to expose the control and found that the two connections from the element to the control were burnt and melted. Also, the connections on the control were burnt. Using my multimeter, I checked ohms to the bimetal and found it open. I also checked ohms to the element and it was good. However, due to the connections bring burnt, the element will need to be replaced as will the control and bimetal.
Near Leander, TX 78641
James
Job Details: 12/17/2018
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site and tested unit. Found all lights are not coming on. Installed new led inverter and the side lights now work both the freezer and upper fresh food lights not coming on. Customer stated they noticed the freezer light was the first to fail. Installed new led module in freezer and all lights now working. Job complete