Near Leander, TX 78645
Jerry C.
Job Details: 12/21/2018
COOKTOP JENN-AIR JGCP548WP02 "JGCP548WP02 Arrived to instal pre-shipped part. I inspected the part and it had a ding in the top right side, about one inch back from the front face. The customer elected to not have it installed and they will be contacting the MFG directly. The center front and all three back burners required low flame height adjustment. No gas leaks detected during service."
Near Kempner, TX 76539
Al
Job Details: 12/21/2018
MICROWAVE MAYTAG MMV6190DS1 "Arrived to install previously ordered parts. I removed and replaced the control boards. I tested the unit and the unit continued to count for 2 seconds and then turned off. I will order the following:W10269460- switch, W10269458 switch, W10727360 switch, WPW10156813 interlock, WP8206419 interlock, W10847192 transformerI called TECHLINE & spoke with JOEL 7723724286. switch kit Check voltage at control brown to blue. CheckW11244490 if needed; ordrng 1 10269460 (SWITCH) and 1 W10269458 (SWITCH) and 1 W10727360 (SWITCH) and 1 W10847192 (TRANSFORMER) and 1 WP8206419 (INTERLOCK)"
Near Austin, TX 78739
Luis
Job Details: 12/21/2018
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace defective parts. Installed new compressor,valve and condenser fan motor. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics unit passed all diagnostics. Unit working as designed."
Near Cedar Park, TX 78613
Jerry C.
Job Details: 12/21/2018
WASHER WHIRLPOOL MVWB765FW1 "MVWB765FW1 Arrived to inspect noise. The unit had F2E1 and no other codes stored. I tested within manual test mode and could not recreate the noise the customer had recorded on a device in agitate, but a loud squeal developed during the spin portion. I removed the gear case and found the seals were in failure. I replaced the failed gear case and calibrated. I tested the unit and it operated as designed. No leaks observed during service."
Near Round Rock, TX 78681
Jerry C.
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL MDB7749AWM1 "MDB7749AWM1 Arrived to instal parts. I found the issue with the unit was that it was surging and intermittently failing. I removed the sump cover and found the OWI coated with debris and the intake was 90% blocked. I removed the debris from the intake and OWI and inspected the chopper. I reassembled the unit and tested after allowing a control reset. The unit performed as designed and displayed the correct indicators, showing the OWI reading correctly during service test mode. No leaks observed during service."
Near Austin, TX 78754
Joseph C.
Job Details: 12/21/2018
REFRIGERATOR GE PSS26MSWASS "Arrived on site for “no cooling and no water” complaint. Per previous diagnosis, removed and replaced bypass, refer assy cover, and control. Unit checks good. No leaks detected, at time of service. Blew out debris, from water line. Water flowing fine, now."
Near Round Rock, TX 78665
Jonathan
Job Details: 12/21/2018
WASHER KENMORE 110.229321 Arrived on site for washer just making humming noises after customer installed pressure switch. Tested unit and found noise coming from motor. Checked basket and found not turning causing motor to lock up. Was able to get basket to turn and tested. Drain water from unit in spin mode. Found dirt buildup between tub and basket. Will need to remove basket and clean tub. Found agitator bolt head broken and not to remove wash basket. Unit is on uneconomical to repair.
Near Austin, TX 78745
Leonardo
Job Details: 12/21/2018
RANGE JENN-AIR JGR8885RDP Arrived on site to replaced control. Replaced board test unit and heated oven to 350. Unit heated to 350 and broiler working as well. Job complete no leaks present at this time.
Near Bastrop, TX 78602
Joseph C.
Job Details: 12/21/2018
WASHER MAYTAG MVWB855DC2 "Arrived on site for “no power/not coming on” complaint. Inspected unit and found console faulty. Removed and replaced console. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Killeen, TX 76543
Al
Job Details: 12/21/2018
RANGE WHIRLPOOL WFC150M0EW3 Arrived to inspect FR burner not changing temperature. I confirmed the complaint. Removed and replaced the switch. Tested the unit and unit tested as designed.JOB COMPLETE.ADDRESS IS 1508 BENTTREE B
Near Round Rock, TX 78681
Lou
Job Details: 12/21/2018
WASHER WHIRLPOOL MVWX655DW1 "arrived on site to inspect washer agitator not agitating. Upon further inspection, I placed the unit in diagnostics and tested with error code F0E5 showing. I cleared the code and continued with testing. The unit dispensed water into the tub, but when it was trying to agitate, the washplate was not moving. Once the unit was done with diagnostics, I placed it manual test mode and tested low agitation and the unit did not agitate and was making a very loud grinding noise. I stopped the unit and got out of diagnostics. I unplugged the unit and removed the washplate and found the washplate spindle teeth stripped. I tilted the unit back and found the pulley cover covered in oil residue. I removed the cover and found the belt, pulled, splotch kit, capacitor, motor, and actuator covered in oil. I contacted the office and spoke to CS and explained the situation and he advised to SCODE the gearcase. I removed the gearcase, splotch, motor, capacitor, and actuator an
Near Spicewood, TX 78669
Cliff
Job Details: 12/21/2018
RANGE GE CT9050SH1SS Arrived on site to replace fan motor for oven. Replaced part and tested unit. Found all is working properly at this time.
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Arrived on site for refrigerator door uneven and ice maker intermittent failure. Inspected ice maker and found bell arm not attached to ice maker, inspected ice maker and installed bell arm. After installing bell arm ice maker starting cycling without forced cycling. Also adjusted leveling wheels. All tested good and no water leaks present."
Near Georgetown, TX 78628
Jonathan
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived on site for refrigerator not producing ice. Performed diagnostics mode and found ice maker getting caught on fingers. Removed ice maker and installed new. Cycled ice maker and monitor cycle. Tested all operation, all tested good at time of service. No water leaks present."
Near Round Rock, TX 78665
Tyler B.
Job Details: 12/21/2018
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for clock slowing down, found all connections good and tight, and found proper voltage coming in. Unit will need new panel and controls to complete repair ; ordrng 1 W11261167 (CONTROL) and 1 W11293216 (CONTROL)"
Near Kyle, TX 78640
Kevin
Job Details: 12/21/2018
WASHER MAYTAG MHWE201YW00 "Arrived on site and inspected washer and found bellow as a whole and is leaking. Replaced Bellow and leak has been corrected. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 12/21/2018
REFRIGERATOR MAYTAG MFI2569VEM4 Arrived on site for refrigerator not cooling. Performed diagnostics and found display on UI going in and out. Tested voltage at UI and found present. Tested main control and found relay sticking. Will need to return with UI and main control. Office to schedule appointment when ETA is available on parts.; ordrng 1 12939601 (cntrl-elec/UI) and 1 WPW10312695 (CONTROL)
Near Pflugerville, TX 78660
Jonathan
Job Details: 12/21/2018
DRYER WHIRLPOOL WED5000DW2 Arrived on site to install previous diagnosed part. Removed failed timer and installed new. Tested unit and checked for timer advancing. Checked heating operation. All tested good.
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/21/2018
RANGE WHIRLPOOL WFG540H0ES0 WFG540H0ES0 Arrived to inspect flame issue. I found the front two large burners were incorrectly adjusted and flame height at low was too high. I adjusted and tested. The customer attempted Aqua clean several times and the unit would not boil out any of the water. A temperature offset was set to +20 and may be causing issues with self clean. The right rear stem was bent to the left and will require replacement. No gas leaks detected. ; ordrng 1 CNOTES (AM IF POSSIBLE PLEASE ) and 1 W10732139 (holder-orf) and 1 W10833885 (sensor) and 1 WPW10247744 (valve-brnr)
Near Georgetown, TX 78633
Jonathan
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site for microwave not heating as it did before and oven not maintaining correct temperature. Inspected unit and found liner damaged from foil being place on it. Performed diagnostics mode and found error code F1-E0, reset unit by powering off and on. Cleared fault code and failure did not reappear. Performed temperature test on bake mode at 350°, found average temperature at 352°. Tested microwave with 8 ounce of water at 66° ran at 100% for 63 seconds and found at 134°. All tested good."
Near Austin, TX 78758
Cliff
Job Details: 12/21/2018
DRYER WHIRLPOOL LEB6200PQ0 Arrived on site to diagnose a dryer that will not start. Tested unit and found door switch broken and shorted out. Failure is caused by normal wear and tear. Replaced door switch and tested unit. Found all is functioning properly at this time.
Near Belton, TX 76513
Arthur B.
Job Details: 12/21/2018
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived onsite for customer complaint of ice machine makes “POP” sound after draining. Observed ice machine making ice. Confirmed “POP” sound. Found when ice is harvested, a pop sound is heard. That sound is the hot gas valve sending heat to to evaporator to break ice off the plate. Advised customer of the findings. Also noise will sound louder due to the acoustics of the area. Unit works as intended. All water connections were dry at time of service."
Near New Braunfels, TX 78130
Robert
Job Details: 12/21/2018
WASHER AMANA NTW4516FW2 Arrived on job for complaints of not completing cycle. Ran diagnostics and control wouldn’t allow me to complete diagnostics selection. Replaced control and re try operation normal and ran calibration.
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL MH2175XSS4 "Arrived on site for customer complaint of microwave not working and giving open door error code. I replaced top and bottom interlocks as well as all 3 door switches as instructed by manufacturer, unit tested good.
Near Austin, TX 78723
Joseph C.
Job Details: 12/21/2018
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for “intermittent no power/controls unresponsive” complaint. Inspected unit and found board not responding to diagnostic inputs. Would run through normal cycle, however. Removed and replaced board. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Round Rock, TX 78665
Tyler B.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Arrived on site for damaged door ,hinge and feet and door switch replacement. Replaced all listed. Took pics of door, leveled unit and door and tests good. No leaks on site"
Near San Marcos, TX 78666
Robert
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on job for complaints of not draining. Found drain pump stopped with food. Instructed customer on use and care collected service fee
Near New Braunfels, TX 78130
Robert
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Arrived on job for complaints of ice in refrigerator. Found evaporator cover covered in ice will need to defrost before repairs. ; schdld next appmnt for 12/21 FRI !
Near Lago Vista, TX 78645
Jerry C.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM12 WRF736SDAM12 Arrived to inspect no cool. I found the fc evaporator idled with a light frost and completely blocking above the fan. I removed the frost and the fan worked as designed. The unit could not be tested for defrost due to high fc temps (30.4) but appeared that the defrost was working and there was no frost at the intake area. I advised the customer to leave the unit off and the doors ajar for at least 24 hours prior to restarting. No leaks observed during service.
Near New Braunfels, TX 78130
Robert
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on job for complaints of no ice. Checked plug in icemaker compartments and found not connected. Corrected wires and test icemaker. Completed harvest and filled with water. No leaks detected at time of service.
Near Austin, TX 78751
Scott
Job Details: 12/21/2018
OVEN AMANA AGR6603SFB2 Arrived on site for door not closing properly . Replaced both hinges . Door is now closing normally . No gas leaks detected at time of service . Job complete.
Near Austin, TX 78749
Brandon
Job Details: 12/21/2018
DRYER MAYTAG MGDB765FW0 "Arrived on site for customer complaint of unit not starting. I instructed customer on how to use this type of control panel, not to press to hard and to hold start for 3 seconds. Unit tested good."
Near Austin, TX 78745
Kevin
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW4955HW0 "Arrived on site and found power to control board is correct control board is not functioning. After replacing the control ran a calibration cycle in the washer is operating properly, no water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2018
WASHER UNKNOWN WFW9250WW00 "arrived on site to inspect washer error code FL. Upon further inspection, I placed the unit in diagnostics and tested and it showed error code FL. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of testing. I followed the testing procedures in Service Matters for the error code FL. I checked the hoses, water pressure from the home, drain pump, inlet valve connectors, and pressure switch. When I checked the pressure switch at the PR6 connector, I found that at pins 21-22 there was no continuity. I removed and replaced the water level sensor switch and tested the unit and it operated as designed. I verified continuity to the PR6 connector pins 21-22. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan
Job Details: 12/21/2018
RANGE WHIRLPOOL KGCU462VSS02 Arrived on site for cooktop right front burner not lighting. Performed diagnostics mode and found spark igniter grounded to frame. Adjusted igniter and tested. All tested good.
Near Kingsland, TX 78639
Thomas L.
Job Details: 12/21/2018
MICROWAVE GE JVM6175EF1ES Arrived on site for unit operating on its own. Replaced control that had a stuck relay. Unit also has a closed thermostat that is causing cooling fan to run continuously. ; ordrng 1 WB27X709 (thermostat switch)
Near Austin, TX 78745
Leonardo
Job Details: 12/21/2018
RANGE WHIRLPOOL WEG515S0FS0 Arrived on site to test unit for damaged panel. Found scratched panel will need to order new panel control W10893960. Office to reschedule. ; ordrng 1 W10893960 (PANEL CONTROL STAINLESS )
Near Austin, TX 78741
Kevin
Job Details: 12/21/2018
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site and replaced handle and dispenser drawer diagnosed on previous visit, found that this made no change to amount of effort needed to open dispenser drawer, washer is operating normally. No water leaks from connections at time of service, job complete"
Near Buda, TX 78610
Brandon
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for customer complaint of low water levels, I put unit into diagnostic mode and calibrated control and sensors. I then ran automatic test cycle, unit passed and tested good. I informed customer of washing expectations, and load levels."
Near Austin, TX 78738
Cliff
Job Details: 12/21/2018
DISHWASHER KITCHENAID KUDI02IRBS1 Arrived on site to diagnose a dishwasher that is not responding to controls. Tested unit and found unit in the child lock mode. Reset child lock as a courtesy for homeowner and found all is now functioning properly. No repairs were needed at this time. No leaks were found at time of service.
Near Kyle, TX 78640
Kevin
Job Details: 12/21/2018
WASHER WHIRLPOOL WFW8540FW1 "Arrived on site and found error code for water level system error, also found drain pump catch is clear. Pressure hose has no visible damage and ensured it was clear. Reset connections on pressure switch and washer will now complete a diagnostic cycle. No water leaks from connections at time of service, job complete."
Near Austin, TX 78745
Leonardo
Job Details: 12/21/2018
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to test unit for broken tracks. Replaced both upper tracks test unit and unit test good job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/21/2018
COOKTOP WHIRLPOOL WCE97US0HS00 "Arrived on site to replace cooktop and UIB, I replaced both parts, unit tested good."
Near Leander, TX 78641
James
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site and tested operation. Customer stated that the freezer section was warming up and making a loud humming noise. I found that the evap cover had evidence of an air leak. Found the upper left plastic rail has broken and would need to be replaced. Customer would prefer to hold off on replacement of bracket at this time. Job complete
Near Austin, TX 78738
Luis
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site for cooling issue. Unit makes ice,ice melts and food thawing. Checked temp reading at 30 in freezer checked evaporator not a full frost patter. Called tech support,per tech support leak in system and recommend installing a dye drier. Ordering compressor,fresh food evaporator and a uv drier. Repair covered under manufacture system system warranty. File #7723709050; ordrng 1 2HOURREPAIR and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10276644 (COMPRESSOR) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Near Paleface Ranch, TX 78669
Cliff
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site to replace pump assembly for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Hutto, TX 78634
Wesley
Job Details: 12/21/2018
WASHER MAYTAG MVWB765FW2 Arrived on site and found slow leak from crack in male side of valve. Replaced housing. Unit is now operating leak free. All checks good.
Near Killeen, TX 76549
Steve C.
Job Details: 12/21/2018
REFRIGERATOR MAYTAG MSD2756GEB Arrived on site for the unit is not cooling or freezing properly. Found all the fans are working properly. Manually activated the defrost control and unit will not go into defrost. Found the defrost control is shorted and will need to be replaced. The control is discontinued and office will need to contact AHS.; ordrng 1 12002104 (defrost asy) and 1 CNOTE (DISCONTINUED )
Near Leander, TX 78641
James
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8040DW4 Arrived on site and tested unit for not starting cycle. Ran diagnostics and found fault for lid not opened between cycles. Cleared fault and tested all functions in diagnostics under test 51. Found all functions test good and asked customer if it were a specific cycle that the issue occurred and there was not. Instructed customer on operation of unit and that the sounds heard are normal sounds. Unit working properly. Job complete
Near Austin, TX 78759
Scott
Job Details: 12/21/2018
WASHER MAYTAG MVWB765FW2 Arrived on site for leaking . Found valve leaking. Replaced valve . Ran diagnostics all checked good . No water leaks detected at time of service . Job complete.
Near Belton, TX 76513
Arthur B.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to install new LED module to RF section. Removed LED module and installed new replacement. Reassembled. Light came on. All other lights on as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78730
Cliff
Job Details: 12/21/2018
WARMING DRAWER KITCHENAID KEWS145SSS04 Arrived on site to diagnose a warming drawer that will not turn on. Tested unit and found knob broken. Replaced knob and tested unit. Found all is functioning properly at this time.
Near San Marcos, TX 78666
Robert
Job Details: 12/21/2018
DRYER MAYTAG MED3500FW1 "Arrived on job for complaints of not heating. Test fuse,hearer,thermostat and motor all good relay on control would click on and off too soon. Replaced control and test. If symptoms come back order motor."
Near Austin, TX 78725
Joseph C.
Job Details: 12/21/2018
REFRIGERATOR AMANA ASI2575FRS00 "Arrived on site for “noisy operation” complaint. Inspected unit and found condenser rattling against frame. Insulated bottom, between frame and condenser. Noise has abated. No leaks detected, at time of service."
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2018
RANGE WHIRLPOOL WFG550S0HZ0 "arrived on site to inspect range oven temps. Upon further inspection, I removed the bottom panel to inspect the burner and Ignitor and I turned the unit on. I found the bake igniter spark was too far from the burner causing the spark to go back towards the ignter and not light the burner. I removed the igniter and remounted it in the proper position and tightened the mounting screws to properly ground it. I also crimped the terminal connector to the igniter. Tested the unit after adjustments and the burner is lighting immediately and the igniter is now sparking properly. I put the bottom panel back on and using my multimeter, I placed my thermal lead in the middle of the center rack and tested the unit on Bake at 350 degrees. At the 350 preheat, my temp reading was 395. My next five temp readings were 358, 363, 352, 348, 365 for an average temp reading of 357 degrees. I advised the customer of my findings and advised that the unit is operating as designed.
Near Round Mountain, TX 78663
Jerry C.
Job Details: 12/21/2018
WASHER GE GUD27ESSJ1WW GUD27ESSJ1WW Arrived to inspect no agitation. I found the belt had failed and will require replacement. Further inspection revealed the gear case may have been leaking oil and caused the failure and should be ordered as well. Office to order belt and gear case and motor to be reverse flowed. Please allow two hours for service. No leaks observed during service. ; ordrng 1 CNOTES (2 HOURS SERVICE) and 1 CNOTES (PARTS AUTHORIZATION ) and 1 WH01X20436 (drive 3l) and 1 WH16X22784 (supports assembly) and 1 WH38X10018 (transmission pulley)
Near Cedar Park, TX 78613
James
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW5800BW0 Arrived on site and installed new suspension. Ran calibration mode and auto diagnostics. Unit tests good. Job complete
Near Austin, TX 78732
Cliff
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTM354DSS0 "Arrived on site to install rack wheels and pivot clip for a dishwasher. Per homeowners request, as she was not home, I dropped the parts off at front door. Homeowner will install parts herself as she is familiar with how to do so."
Near Temple, TX 76502
Steve C.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Arrived on site for the unit is not freezing or cooling. Gain access to the evaporator and found there is only frost on the bottom section of the evaporator. Also found small oil leak from the compressor. Unit will need a new compressor, evaporator, uv drier and access valve. Will need three hours to complete the repair. Office will need to reschedule customer.; ordrng 1 CNOTE (3 HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"
Near Harker Heights, TX 76548
Al
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived to inspect washer still not spinning water out of closets. I tested the motor at the windings and got 4.3 4/2 and 4.4 4/3I checked the J2 connections at the board and got no reading. I removed and replaced the harness and service tested the unit and unit tested as designed. I also Calibrated the washer. All water lines were dry at the time of service.Labor was deducted from previous calls for this unit.CS approved cost and parts charges. Spoke to Tech line MARK SR#7723707240 Diagnosis was a wiring issue needs harness
Near Austin, TX 78749
Kevin
Job Details: 12/21/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid not locking, replaced control and lid lock and it would still not engage. Will need to bring back strike to correct issue. No water leaks at connections at time of service. Customer will not be Home until Jan 14; ordrng 1 CNOTES and 2 W11252738 (STRIKE)s"
Near , TX 78728
Paul
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for the washer not filling with water. Mr stated that it fills but with not enough. I tested the washer and found it filling properly and working as designed. I went over loading, selections, and detergent use with mr and explained how the high efficiency washer works compared to an older agitator style washer that use water to wash the clothes. There were no water leaks present at the time of service. Call complete."
Near Johnson City, TX 78636
Brandon
Job Details: 12/21/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for customer complaint of unit over filling with ice, found faulty bin thermistor, I replaced thermistor, unit tested good."
Near Austin, TX 78745
Kevin
Job Details: 12/21/2018
WASHER AMANA NTW4516FW2 "Arrived on site for washer leaking and found valve is leaking at connection, reseated connection and leaking has stopped, no further repair is required at this time, job complete"
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL GS5SHAXTL01 GS5SHAXTL01 Arrived to inspect ice issue. I found a large mass of ice within the ice chute in the door and I inspected the ice chute door. I found the kit was installed incorrectly and required removal and replacement. I replaced the kit and tested and the fitment issue resolved. No leaks observed during service. Warranty applied to service.
Near Austin, TX 78737
Brandon
Job Details: 12/21/2018
WASHER WHIRLPOOL wtw8900bc0 "Arrived on site for customer complaint of unit leaking, found leak coming from bleach dispenser and fabric softener dispenser as well as tub ring in he manual diagnostic mode. Also found incoming water pressure to be a little high causing splashing to occur during fill and recirculation. Ordering dispensers and tub ring. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10550152 (tub ring) and 1 W10553370 (dispenser asm) and 1 WPW10554110 (dispener)"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 12/21/2018
WASHER MAYTAG MHW5500FW0 Arrived on site for excessive vibration during the spin cycle. The Mrs. and I loaded the machine have a Lee with wet towels and observed the spin cycle. We found no problems. Suspect a out of balance load. All water connections were dry.
Near Nolanville, TX 76559
Arthur B.
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL RMC305PVS01 Arrived onsite to install rebuilt control board from prior visit’s diagnosis. Installed new control. Reassembled and powered up. All functions and features now work as intended. Heated 1 cup of water @2mins. Water was boiling. No other issues found.
Near Killeen, TX 76549
Al
Job Details: 12/21/2018
WASHER MAYTAG MVWX655DW1 "Arrived to inspect unit not spinning. I tested the unit and confirmed the complaint. While disassembling the unit I noticed the hub and retainer clip were broken off in the machine. I ordered the HuB W10528947, WP8533953 screw, WPW10402178 retainer. Customer scheduled for return service on Monday 12/24/18.Please call 30 minutes prior to service.; ordrng 1 W10528947 (HUB) and 1 WP8533953 (SCREW) and 1 WPW10402178 (RETAINER)"
Near Austin, TX 78759
Paul
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for the refrigerator that still makes a loud humming noise. I ran test 3 & test 4 with ms listening for the noise. In test 4 when the compressor came on ms stated that’s the noise she was hearing. I explained to ms that this was the normal sound from the compressor and the noise is louder because the refrigerator is located in a tight spot between the cabinets and walls causing it to echo. I did find the stub out on the compressor touching the back cover and I bent it out of the way. The cover was the cardboard style so I didn’t think this would cause the noise to make a higher pitch sound. The unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/21/2018
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and found thermal fuse blown. Replaced thermal fuse.now unit operates as designed.
Near Austin, TX 78746
Kevin
Job Details: 12/21/2018
WASHER WHIRLPOOL WFW9200SQ02 "Arrived on site and set washer into diagnostic cycle and found no saved error codes. Ran automatic test and washer spun correctly, ran a drain and spin cycle and it reached spin speed properly. Could not duplicate customers experience, washer is operating properly at this time. No water leaks detected at time of service."
Near Round Rock, TX 78664
Jonathan
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDPE234GPS "Arrived on site for dishwasher door not shutting. Inspected unit and found standing water in unit. Inspected door and hinges and found door not setting correctly in right hinge. Corrected door and attempted to drain water from unit. Found drain pump not activating. Tested voltage to drain pump and found 120 volts. Removed water from unit with shop vac. Performed diagnostics mode, 6-4 float switch opened and 8-2 drain failure. Monitor test cycle and water connection. All tested good, no water leaks present."
Near Manor, TX 78653
Joseph C.
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for “will not wash” complaint. Inspected unit and found inlet valve solenoids failing. Removed and replaced inlet valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78737
Leonardo
Job Details: 12/21/2018
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit making weird noise. Test unit and found noise coming from speaker on console. Will need to order new console stainless W11296171. Office to reschedule ; ordrng 1 W11296171 (CONSOLE STAINLESS )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Replaced rotor and bearing. Ran cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Replaced rotor and bearing. Ran cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8800YC "Arrived on site. Replaced rotor and bearing. Ran cycle, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78737
Kevin
Job Details: 12/21/2018
DRYER WHIRLPOOL WED8900BC0 "Arrived on site and disassembled dryer and found all functions are operating properly, although replacing belt, blower fan, may make a slight improvement they are all operating. Customer will inspect house vent exhaust to trying to Termine if it is still an airflow issue."
Near Austin, TX 78737
Kevin
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site for bad aroma during the wash cycle, Attempted to disassemble washing machine but found basket will not separate from the tub. Washer has residue buildup but since he will not separate advised customer to run cleaner. Found stand pipe is installed correctly, other than completely rebuilding tub and basket assembly no correction can be made to remove the smell.
Near Austin, TX 78731
Paul
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived onsite for the washer that just turns off in the middle of a cycle or when the drying cycle tries to start. I checked stored error codes and found an F6E3, F9E2, & F9E1. I erased the codes and ran the diagnostics cycle. I could hear the diverter switching between the upper and lower wash arms. The unit completed the cycle and the F9E2 came back. I replaced the control and ran the diagnostics cycle again. The unit completed the cycle and is working as designed. Call complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL WDF775SAYM0 "Arrived on site for customer complaint of unit leaking, found lots of hard water build up on and around door gasket, I replaced door gasket and instructed customer to clean dishwasher with clr and dishwasher magic. Collected payment on check.
Near Austin, TX 78733
Kevin
Job Details: 12/21/2018
WASHER ROPER RTW4516FW2 Arrived on site and sound customer is experiencing washer filling up to the top regardless of how large the load size is. Customer is also experiencing washer is not spinning clothes out. Replaced control board to address the water level but will also need cam kit and actuator to correct issue.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator)
Near Austin, TX 78735
Luis
Job Details: 12/21/2018
ICE MACHINE KITCHENAID KUID308ESS1 "Arrived on site for no ice. Ran diagnostics no water entering reservoir good voltage to valve reading 120vac unit passed all other diagnostics. Diagnosed unit will need water valve. Installed new valve ran diagnostics water entering reservoir,during fill found water leaking from a crack on reservoir above drain pump. Added sealer to crack advised customer to let sealer dry 24hrs if water continues to leak from reservoir part will need to be replaced and will be responsible for part price."
Near Lampasas, TX 76550
Steve C.
Job Details: 12/21/2018
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site on the unit flames are not correct. Test of the units and down it is a new home and it’s not converted to LP. Found the unit will need a new LP conversion kit. And advise the customer not to use the middle burner due to flame is extremely high.; ordrng 1 W10853432 (LP KIT)
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to replace the power supply and the icebox fan due to unit powers on and off. Replaced both parts and tested unit. Unit works properly and all water connections were dry at time of service.
Near Austin, TX 78724
Joseph C.
Job Details: 12/21/2018
DISHWASHER MAYTAG PDB1600AWE "Arrived on site for “water coming into unit, from sink” complaint. Per my previous diagnosis, removed and replaced drain hose and seal kit/plunger. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site for the unit will continuously turn on and off and will display PO. Called Whirlpool sr#7723704778 and found the ice box fan will barely blows any air. Whirlpool advise to replace the power supply board and ice box fan. Will need AUTHO and reschedule customer.; ordrng 1 CNOTE (AUTHO ) and 1 W10624574 (cntrl-elec SUPPLY)
Near Round Rock, TX 78665
Jonathan
Job Details: 12/21/2018
COOKTOP WHIRLPOOL WCG97US0DS00 Arrived on site for cooktop flame too low. Performed diagnostics and tested burners. Made minor adjustment to left burner. Spoke with customer on the design of the grates and user care guide. All tested good.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
COOKTOP KITCHENAID KICU569XSS Arrived on site. Check for no operation issues. Found error code F 29 and C81 flashing on all elements. Will need both modules and display to repair unit. Office to reschedule; ordrng 1 W10885135 (MODULE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
COOKTOP KITCHENAID KICU569XSS Arrived on site. Check for no operation issues. Found error code F 29 and C81 flashing on all elements. Will need both modules and display to repair unit. Office to reschedule; ordrng 1 W10885135 (MODULE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/21/2018
COOKTOP KITCHENAID KICU569XSS Arrived on site. Check for no operation issues. Found error code F 29 and C81 flashing on all elements. Will need both modules and display to repair unit. Office to reschedule; ordrng 1 W10885135 (MODULE )
Near Dale, TX 78616
Robert
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on job to replace freezer door. After replacement of door check seal and operation. No leaks detected at time of service
Near Round Rock, TX 78665
Jonathan
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for refrigerator having loose door handle and to of the RC shelves damaged. Inspected shelves and found small shelf stainless bent at end, found drawer shelf stainless had dents and bigger shelf, stainless was not wrapped around edge and because of this shelf had sharp edge. Removed door handle and found screw threads worn and not allowing screw to tighten. Added screw to handle and installed. Tested door. Removed shelves and installed new. Found big shelf off square and not aligned with other shelf. Called parts department (SR), will leave new shelf in unit and taking the one with sharp edge, due to safety concerns. All other operations check good. Will need to reorder DOA shelf and replace drawer shelf and drawer shelf. Office to schedule appointment when ETA is available.; ordrng 1 W11213107 (SHELF ) and 2 W11226546 (DRAWER RAILS.)s and 1 W11243759 (SHELF )"
Near Killeen, TX 76542
Al
Job Details: 12/21/2018
DISHWASHER MAYTAG MDB6769AWS2 Arrived to inspect dishwasher ( LIGHT SHOWS AS CLEAN BUT DISHES ARE STILL DIRTY AND NOT WET- NOT WASHING AT ALL- NO WATER AT ALL). I confirmed the complaint and attempted to diagnose the unit. The dishwasher would not advance to test mode. I removed and replaced the control. I reassembled the unit and tested the unit. Unit now operates as designed. All water lines were dry at the time of service.JOB COMPLETE.
Near Austin, TX 78759
Paul
Job Details: 12/21/2018
OVEN WHIRLPOOL WEG760H0DS0 Arrived onsite for the range giving a cooling fan error message. I found an F8E0 error. I cleared the error and tested the unit. At 170 degrees the fan came on but was dragging and running slow. The error popped back up. I changed the cooling fan and tested the oven. The unit is working as designed.
Near Wimberley, TX 78676
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 "Arrived on site. Replaced pad for ice. Ran dispenser, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 "Arrived on site. Replaced pad for ice. Ran dispenser, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 "Arrived on site. Replaced pad for ice. Ran dispenser, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78744
Leonardo
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL DU1055XTPS0 Arrived on site to test unit for blinking light. Test unit and found unit washing and heating correctly. Checked filter and filter was cleaned. Advised customer to run hot water at sink to allow hot water at unit to clean better. Job complete.