We serviced a
WHIRLPOOL VENTHOOD
Model KVUC606KSS0
Near Leander, Texas 78641
Justin
Job Details:
12/03/2021
Arrived on site for a vent hood not turning on. I tested the unit and found no buttons responding. I checked voltage at the wall and terminal block. Both were good. I gained access to the control and found it had fallen off of its plastic clips. Due to this it was hanging down and grounding out on the chassis. This caused the control to burn out. I am ordering the control to return and replace. Office to reschedule.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, Texas 78729
Scott
Job Details:
12/03/2021
Arrived on site for dryer making noise . Found one of the front bearings failing . Ordering bearing ring . Call to set return ; ordrng 2 279441 (Bearing ring)s
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Belton, Texas 76513
Tali W
Job Details:
12/03/2021
"On site for washer leaving clothes wet at the end of cycle. Ran diagnostics cycle. No error codes present. Unit completed cycle, drain pump functioning and unit went into high speed spin. Checked operation of valves, all working properly. Found drain hose inserted too far into drain. I adjusted it and zip tied to inlet hose. Tested unit with towels, got them wet and performed drain and spin cycle. The towels werent dripping wet. No excessive shaking or unbalance detected. Informed customer of making proper cycle selections. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, Texas 78744
Robert
Job Details:
12/03/2021
Arrived on call for complaint of washer only filling with hot water. Found the supply hose for both hot and cold supply hot water. Plumber needed to correct issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, Texas 78744
Robert
Job Details:
12/03/2021
Arrived on call for complaint of leaks in freezer section. Found faulty icemaker cause of leak. Replaced icemaker and test.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Lampasas, Texas 76550
Tyler
Job Details:
12/03/2021
Arrived on site for washer with lid locked. Upon arrival for Ed complaint and found unit fully of water door locked. Upon further testing found drain pump motor had failed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ2
Near Georgetown, Texas 78633
Lou
Job Details:
12/03/2021
"Arrived on site to inspect microwave display not working. Upon further inspection, I found the display showing 3 dashes. I pressed the cancel button and the display began to flash several different digits including DEMO. Following the tech sheet, I cycled power for approximately 1 minute to reset the control and when I plugged it back in, the display was back to normal readings. I went into the options menu and verified the unit was not in demo mode.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Austin, Texas 78737
Luis
Job Details:
12/03/2021
"Arrived on site. Ran diagnostics during freezer fan test unit powered itself off,removed evaporator cover found ice build up around fan blade and good frost on rest of evaporator. Ran defrost test,heater powered on,removed ice build up,relocated bimetal further away from evaporator,ran fan test passed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Austin, Texas 78732
Luis
Job Details:
12/03/2021
"Arrived on site for no ice. Found frozen fill tube,diagnosed valve not fully closing causing water to drip into icemaker and freeze,replaced defective valve cleared ice ran icemaker through a cycle water filled,tested dispenser no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Liberty Hill, Texas 78642
Cliff
Job Details:
12/03/2021
Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS2
Near Austin, Texas 78746
Kevin
Job Details:
12/03/2021
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Round Rock, Texas 78664
Wesley
Job Details:
12/03/2021
Arrived onsite and found failed lower bake ignitor. Replaced the bake ignitor. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURL304ESS00
Near Austin, Texas 78731
Matthew
Job Details:
12/03/2021
"Arrived on site for led light strip not lighting. Customer explained that at one point lighting was intermittent, he noticed some of the diodes were out, then all would not light. Need to order led strip.Ordering led. Office to reschedule"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, Texas 78732
Luis
Job Details:
12/03/2021
"Arrived on site for unit shutting itself off and no lights. Replaced defective main control,diagnosed no freezer and side wall leds on,upper leds work,replaced freezer led module same issue. Replaced side wall leds same issue,replaced freezer led again due to per schematic power runs through freezer led first,noticed wiggling harness led will power on unable to remove access wired from insulationSR#7732395316"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, Texas 78731
Matthew
Job Details:
12/03/2021
"Arrived onsite for washer not agitating or spinning clothes out. Upon arrival put unit in diagnostics and found F7e5 shifter fault and f7e6 motor fault. Cleared codes and calibrated. Ran auto test and all passed. Ran normal load and unit is functioning properly. Called tech line for assistance. Tech explained,since unit is not currently failing, issues may be intermittent.Tech Recommended if issue persist replace Lower harness and shifter at the same time . Provided SR#7732393757. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Georgetown, Texas 78633
Lou
Job Details:
12/03/2021
"Arrived on site to inspect refrigerator freezing food items in the RC section. Upon further inspection, I tested temps in the FC=8 degrees and RC=35 on the 2nd shelf, 38 on 1st shelf and 39 on 3rd shelf. I found the unit in defrost mode upon arrival. Also, I found the damper set at the cold/minimal opening and the control was set on the coldest setting. I advised the customer of my findings. I turned the control down and waited for approximately 30 seconds and then turned it back up and the compressor came on. I made recommendations for use and care, as well as, food item placement in both compartments. I set the unit control at 2nd setting of 4 settings (warmer) and recommended that the customer place a thermometer inside the RC section and monitor temps then turn the control up to the ideal (#3) setting. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model KGRS505XWH02
Near Pflugerville, Texas 78660
Wesley
Job Details:
12/03/2021
Arrived onsite and found unit valve stem bent. Repaired stem unit is now operating as designed. Advised customer
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV0
Near Lockhart, Texas 78644
Noah D
Job Details:
12/03/2021
"Arrived on site to inspect unit for not heating when the unit was used for a long time, upon inspection found the unit did exactly what the customer stated.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Austin, Texas 78703
Jacob
Job Details:
12/03/2021
"Arrived onsite for unit not drying clothes all the way. Tested the unit in normal settings for drying. The count down did well when on and did turn off as fast. Let customer know that if the loads are some what small for the unit or the clothes just are not touching the sensor bar when the clothes are still wet inside, the unit then will do a flash dry and chimes done when thinking its finished drying. Let customer know that they may get better results from using the timed dry instead. Called tech line and reported findings, and tech line agreed with findings. Said at this point the unit working as designed, also said that the customer may need to adjust load sizes or pick a different setting depending on the load it self. spoke with butch got sr#7732397650. No issues at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, Texas 78739
Kevin
Job Details:
12/03/2021
"Arrived on site and ice production is good icemaker replaced on previous visit is working well. uninstall ice dispenser motor, also found shaft was seized. After replacing them ice will now dispense, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hutto, Texas 78634
Jimmy J.
Job Details:
12/03/2021
Arrived on site to install previously diagnosed part. Found console was not the correct part needed. Ordering Fascia W11478526 to return and complete the repair. Returning with all previous parts. Called Whirlpool tech line and spoke to Anthony. Anthony stated we would need to try installing the fascia to see if the model and serial transferred over with the new control installed last visit. We cant determine this until the new fascia is installed. Once fascia is installed we need to go into diagnostics to check system information to see if engineering model and serial digits transferred over.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, Texas 78739
Leonardo
Job Details:
12/03/2021
Arrived on site to test unit for lower oven not igniting. Found bad glow igniter. Replaced igniter Test unit and preheated to 350 job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, Texas 76542
Al
Job Details:
12/03/2021
Arrived on site for a dishwasher not powering on. Confirmed the complaint and found the plug underneath the sink was defective and not powering the unit on. I used my extension cord and plugged it into another outlet and the unit worked as designed. Customer will contact the builder to get an electrician to fix the issue.
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Briggs, Texas 78608
Jonathan S
Job Details:
12/03/2021
Arrived on site for oven not cooking correctly on left side of oven. Per temperature test on both ovens at 350? on bake mode. Found upper average temperature at 334? and lower at 348?. Calibrated upper oven +20?. All tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Granger, Texas 76530
Jonathan S
Job Details:
12/03/2021
Arrived on site for dishwasher not washing dishes. Inspected unit and work area. Performed diagnostics mode and checked error code. Found error F7-E1 wash motor fault. Per automatic test cycle and found wash motor not activating. Measured incoming voltage and checked for correct polarity. Measured voltage back to wash motor and found failed wash motor. Found no ETA available on part. Office to schedule return when ETA is available.; ordrng 1 W11416362 (Sump assembly)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Leander, Texas 78641
Kimo
Job Details:
12/03/2021
Arrived onsite for oven temps lower than what is displayed. Performed temp test and found that the unit need to be calibrated. I performed a calibration and performed another temp test and found temps averaging 351. Unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, Texas 76550
Tyler
Job Details:
12/03/2021
Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival installed all needed parts (new vent had seal preinstalled) reassembled and tested unit. Found dishwasher functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Buda, Texas 78610
Jacob
Job Details:
12/03/2021
Arrived onsite for unit not cleaning or washing properly and having a mildew smell. Put unit in diagnostics and and unit had no error codes in the unit. Explained to the customer how these new units work and explained the use and care of the machine to get rid of any smells that may linger in the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hutto, Texas 78634
Jimmy J.
Job Details:
12/03/2021
Arrived on site for Pilot not working. Found back left burner wouldnt light. When turning knob to light you could see igniter only sparking once or twice. Used a cotton swap and rubbing alcohol and cleaned the igniter and cap. Swapped back left cap with back right cap. Igniter is sparking consistently and lighting as designed. Advised customer to avoid wiping down cooktop with a heavily saturated towel especially around igniters to prevent the igniter from shorting out. Job completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PF2
Near Cedar Park, Texas 78613
Justin
Job Details:
12/03/2021
"Arrived on site for a refrigerator not producing ice and freezing up. Upon arrival the customer stated the unit will make small ice, the unit would intermittently leak on the bottom right, and once the unit had a frozen block of ice in the IM. I checked temps and found the FC at 6?F, the RC at 33?F, and the ice box at 11?F. I harvested the IM and found it ran through as designed. During the fill however, it barely filled the IM at all. I also found the I. Fan running. Upon further inspection I also found the FC with a thick layer of ice over the bottom. I gained access to the back of the unit for the drain tube. While doing so, I found the unit had a two inch thick foam sheet covering the back of the unit. I found the foam very wet.
We serviced a
JENN-AIR OVEN
Model W215
Near Luling, Texas 78648
James
Job Details:
12/03/2021
"Performed streem diagnosis. Found upper door hinges have sprung and not allowing door to close. also found lower light not working and clock is running slow. Did find valid model number of W215. Parts needed are 2 of 12200038 hinge, 1 of 701633 clock, and 1 of 8009 bulb"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, Texas 78739
Luis
Job Details:
12/03/2021
"Arrived on site. Per customer unit tripped breaker,customer reset breaker unit has been running good for 5 days,ran diagnostics fan motor powered on,damper working,ran defrost cycle passed,unit passed all diagnostic test"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI1500PHW6
Near Lampasas, Texas 76550
Tyler
Job Details:
12/03/2021
"Arrived on site from ice machine not producing ice. Upon arrival confirmed complaint. Found all water functions in unit working as designed. No res tank leaks, pumps all working. Found compressor and fan as well as main controls working. Found unit losing refrigerant at 110/-10 psi. (H/L sides) found bottom of evap coil rusting,. Traced rust issue to a portion of liner rust that has now reach sealed system lines with ice bin.
We serviced a
GE OVEN
Model JGBS66REK2SS
Near Manor, Texas 78653
Matthew
Job Details:
12/03/2021
"Arrived onsite for burner not securing to cook top and for oven gasket being worn. After inspection found that the front left burner cap and burner were not able to be secured. Also found that the center burner has failed. As far as the oven gasket, it is fine and does not need to be replaced at this time . Ordering front left burner and cap, and center burner. Need autho. Office to reschedule ; ordrng 1 WB16K10076 (Center burner) and 1 WB28K10222 (Burner cap) and 1 WB16X24722 (Burner)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Leander, Texas 78641
Kimo
Job Details:
12/03/2021
Arrived onsite for a stacked dryer making noise while in uses. We tested unit and found that it was making a scrapping noise when in uses. We the gained access to the top of the unit and removed the lid where we found the control unsecured from its mount causing the noise by rubbing up against the drum. We mounted the control back in its place and secured it with a zip tie. Tested unit and found the the noise is now gone. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Leander, Texas 78641
Justin
Job Details:
12/03/2021
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS07
Near Austin, Texas 78733
Kevin
Job Details:
12/03/2021
"Arrived on site, customer is experiencing nuisance igniting while using cooktop. Cooktop operates normally other than nuisance igniting.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSSA
Near Georgetown, Texas 78628
Cliff
Job Details:
12/03/2021
Arrived on site to diagnose a dishwasher that was leaking. Found no leaks at time of service and no suds present in unit. Advised customer on findings.
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BS00
Near Austin, Texas 78738
Leonardo
Job Details:
12/03/2021
Arrived on site to test unit for oven not getting to temp. Test unit and found both ovens at range of average temp job complete.
We serviced a
WHIRLPOOL WASHER
Model PAV2300AWW
Near Austin, Texas 78726
David Z
Job Details:
12/03/2021
"Arrived on site to diagnose washer with water leak coming from unit. On arrival customer informed me the unit had flooded over due to not ceasing to fill and kept running. After they retried recently the unit leaked on fill. I ran the unit and found it filling, but no leak. Ordering hoses and pressure sensor, and pressure sensor is needed to resolve. .; ordrng 1 WP21001554 (Pressure switch) and 1 WP21001748 (Pressure Hose)"
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ1
Near Austin, Texas 78749
Leonardo
Job Details:
12/03/2021
Arrived on site to test unit for unit not working. Found and switch holder. Replaced switch holder test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Round Rock, Texas 78681
David S
Job Details:
12/03/2021
Arrived on site for dishwasher not washing. I inspected the unit and work area. I found fault code f7e2 variable speed motor failure in diagnostics.I tested the unit and found the wash motor not coming on. I found good voltage at the motor. I replaced the sump assembly. I retested the unit and it is now working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Round Rock, Texas 78681
David S
Job Details:
12/03/2021
Arrived on site for dishwasher not washing. The cust stated the wall oven is not powering on. I inspected the unit and work area. I found the thermal fuse in good condition. I found good voltage to the main control. I found no voltage being sent to the UI. I am ordering the main control..; ordrng 1 W11179310 (Control) and 1 W11093241 (Ui)
We serviced a
KENMORE WASHER
Model 110.284227
Near Georgetown, Texas 78626
Lou
Job Details:
12/03/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that water had leaked onto the floor and into the hallway carpet and they havent used it since. I tested the unit in the settings it was last used which was a small load, cold water and normal wash. The unit did not leak. I retested with warm water to engage both valves and this time I found where water is backfilling from the drain pipe. I demonstrated to the customer of the issue and recommended that they have a plumber check the drain pipe. I found the drain hose is in the drain pipe at the recommended 4 inches. No water leaks observed during service with the unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, Texas 78744
Robert
Job Details:
12/03/2021
Arrived on call for complaint of no cooling. Found compressor cycles on and off. Replaced start device and now operation is normal.
We serviced a
WHIRLPOOL COOKTOP
Model WFC150M0JS0
Near Liberty Hill, Texas 78642
Cliff
Job Details:
12/03/2021
Arrived on site to diagnose a range with burner on indicator not turning off. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Manor, Texas 78653
Matthew
Job Details:
12/03/2021
Arrived on site for unit making noise. During inspection found noise was from exhaust blower. Found exhaust blower was not secure. Secured exhaust blower and tested unit. Unit operates with normal operating sounds. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB4
Near Manor, Texas 78653
Matthew
Job Details:
12/03/2021
"Arrived on site for unit with paint chipping off of door. Found the bottom right corner of unit had paint chipping off.
We serviced a
KITCHENAID RANGE
Model KFGC558JBK02
Near Round Rock, Texas 78681
David S
Job Details:
12/03/2021
Arrived on site for small oven door not soft closing. I spoke to the customer and he stated it used to wobble close at first but now the soft close doesnt even work. I removed the door and inspected the door and hinge receivers. I found no damage to the door or receivers. I found the hinges not soft closing. I am ordering the left and right hinge. The office will reschedule when we have the parts.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, Texas 78681
Jimmy J.
Job Details:
12/03/2021
Gate code #1103. Arrived on site for Neither Spray Arm is Working - Dishwasher. Placed in diagnostics and F4E3 came on. No other error codes came on. Removed sump and motor and installed new sump and motor. Ran through diagnostics cycle and all cycles completed without issue. Drain pump drained and heating element sizzled water as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, Texas 78724
Robert
Job Details:
12/03/2021
Arrived on call to replace previous diagnosed part. After replacing sensor test oven. Operation of oven good.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Liberty Hill, Texas 78642
Cliff
Job Details:
12/03/2021
Arrived on site to diagnose a washer that is not dispensing soap properly. Found detergent type tab not in dispenser. Reinstalled tab and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Cedar Park, Texas 78613
David S
Job Details:
12/03/2021
Arrived on site for oven lights being out. I inspected both sockets and found the bulbs out. I replaced one bulb and I am ordering a second bulb to complete the repair. ordrng 1 WPW10412711 (Bulb)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
12/03/2021
Arrived on site to install previously diagnosed parts. Installed all four nuts and ran diagnostics. No leaks detected. Reinstalled sound barrier blanket and mounted dishwasher into cabinet. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Pflugerville, Texas 78660
Jimmy J.
Job Details:
12/03/2021
"Arrived on site for Humming Noise - Refrigerator. Customer stated the noise comes on when the ice maker starts. Removed ice bin and bin was full of healthy ice cubes. Gained access to ice maker and used jumper to harvest and call for water. I could hear the valve call for water and customer confirmed this was the noise. The valve sounded louder than Im use to, but the kitchen and living room are one open area along with the wood floors so this makes it louder than it would normally sound. Explained to customer since the ice cubes were healthy and it was producing ice the valve would not need replacement. Customer understood. No leaks detected. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, Texas 78626
Lou
Job Details:
12/03/2021
"Arrived on site to inspect water in the bottom of the unit tub. Upon further inspection, I found water at the drain area and just above the sump at the bottom of the unit. I found that the customer has an RO system and the RO system drain hose is connected to the dishwasher drain hose which is not approved by the manufacturer. I drained the water from the tub and placed the unit in diagnostics showing error code F6E4-Float Switch open. Cleared the code and continued with testing. Unit is operating as designed. I explained to my customer how the RO system drains and since the RO drain hose is connected with the dishwasher drain hose, the water from the RO system is backfilling into the dishwasher. Using my Borescope, I demonstrated the water inlet inside the tub. With the water valve turned off under the sink and the dishwasher turned on and DW inlet valve engaged, there was no water coming in. With the valve under the sink turned on, we could see the water coming into the tub. I explained that the water is coming in from the drain area and not the water inlet. I contacted techline and spoke to Ed and advised of the complaint and my findings and Ed advised thstthe RO system drain hose needs to be relocated to the lower P trap. Ed provided SR#7732397532. I drained the unit and monitored the check valve and it is closing/sealing properly. I turned the water valve off under the sink and before I left, there was water in the drain/sump area again.No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Belton, Texas 76513
Tali W
Job Details:
12/03/2021
On site for range hot surface light constantly lit and front right burner not turning on. Found terminal on front right element broken and burnt. Ordering right front element and switch. ; ordrng 1 W11517959 (Right front element) and 1 WPW10312185 (Inf switch)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, Texas 78727
David Z
Job Details:
12/03/2021
"Arrived on site to diagnose dryer screeching when running. Checked unit and found one wheel barely moving, debris in the felt and evidence of slipping belt. Customer approved. Replaced belt and rollers / tensioner and cleared debris. Retested unit and found noise is gone. I advised the customer to make sure they are not leaving anything in pockets as its getting caught in the felt.
We serviced a
WHIRLPOOL RANGE
Model G7CG3665XS00
Near Spicewood, Texas 78669
Leonardo
Job Details:
12/03/2021
Arrived on site to replace right rear burner head. Replaced burner head test unit and unit test good job complete.
We serviced a
GE DRYER
Model GUD24GSSM1WW
Near Austin, Texas 78723
Robert
Job Details:
12/03/2021
Arrived on call to replace previous diagnosed parts. After installation test operation. Dryer working and heating properly.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Austin, Texas 78722
Robert
Job Details:
12/03/2021
Arrived on call for complaint of fan motor not working in small oven. Confirm 120v to fan no operation. Replace fan motor and test.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, Texas 78746
Kevin
Job Details:
12/03/2021
"Arrived on site and inspected dishwasher and found customer is experiencing white residue on dishes and interior of dishwasher surfaces. Wiping the residue with a wet glove cleans it off I showed customer this is detergent buildup/excessive soap. Recommended running machine cleaner like dishwasher magic to remove all buildup. Set washer into a diagnostic cycle and wash motor is working properly. Also recommend it running water as hot as possible at kitchen sink before starting dishwasher. Also found there is no high drain loop installed and corrected this. Dishwasher is working as intended, job complete collected service fee only."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Lorena, Texas 76655
Jonathan M
Job Details:
12/03/2021
Arrived on site for an oven thats not heating properly. Inspected unit and work area. The customer advised the unit does heat but that the unit does not seemingly reach the target temperature as food that they cook takes longer to cook in the oven. Around the unit through diagnostics and found no stored error codes. Tested both bake and broil elements. Both heated and worked as designed. Ran the unit on a 375?F bake cycle and found that the unit was off 25?. Use the oven temperature calibration setting to adjust the temperature of the oven. Re-tested the unit and the unit began working as designed fluctuating between 389?F and 365?F. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Jarrell, Texas 76537
Jonathan S
Job Details:
12/03/2021
Arrived on site for microwave fan intermittently running. Customer stated that failure will occur in middle of night when not cooking on range or using unit and when attempting to turn off the UI will not respond until unit is powered on and off. Performed diagnostics mode and test fan in test mode. Tested in normal operation. Found fan working at time of service. Tested door operation and found interlocks working as switches responding. Will need to replace control and UI. Office to schedule return when ETA is available on parts.; ordrng 1 W11175576 (Ui) and 1 W11552018 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV05
Near Temple, Texas 76554
Tali W
Job Details:
12/03/2021
"On site for fridge leaking from dispenser. Found water line at dispenser slowly dripping water. Unit requires valve WPW10179146, connector WP2198677. No repairs made at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, Texas 78628
Cliff
Job Details:
12/03/2021
Arrived on site to diagnose an oven that is turning off and on randomly. Found unit not fully plugged in to wall outlet. Reset plug to proper position and all is working properly at this time. Issue was mis diagnosed on previous trip and no charge to homeowner at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, Texas 78738
Luis
Job Details:
12/03/2021
"Arrived on site for no lights. Diagnosed a defective led module,replaced lower right side led module in fresh food section."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ0
Near Austin, Texas 78754
Wesley
Job Details:
12/03/2021
Arrived onsite for the oven door alignment not being correct. reseated and adjusted door for better alignment. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Liberty Hill, Texas 78642
Cliff
Job Details:
12/03/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly in rc. Found ui not controlling fan speed properly, and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, Texas 78633
Lou
Job Details:
12/03/2021
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4. I checked the float switch and found a small amount of water in the pan. Continued with testing and the unit operated as designed. Removed the pan and float switch and cleaned water out. Replaced the float switch and retested. Unit is operating as designed. No water leaks observed at the end of,service, job completed"
We serviced a
GE MICROWAVE
Model PEB9159SF1SS
Near Austin, Texas 78738
Leonardo
Job Details:
12/03/2021
Arrived on site to test unit for unit not starting. Found loose connection at top switch. Secured connection test unit and unit test good job complete. Advised current we will need to replace harness to make unit work correctly. Job complete.
We serviced a
UNKNOWN DISPOSAL
Model n/a
Near Austin, Texas 78738
Leonardo
Job Details:
12/03/2021
Arrived on site to test unit for disposal no working. Found motor locked up will need to replace disposal job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS05
Near Cedar Park, Texas 78613
David S
Job Details:
12/03/2021
Arrived on site to install previous diagnose part. I replaced the tracks for the freezer drawer.I reassembled the unit and found it working and closing as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waco, Texas 76707
Jonathan M
Job Details:
12/03/2021
Arrived on site for a washing machine thats not going past the sensing portion of the cycle. Inspected unit and work area. The customer advised the unit makes a buzzing sound and that the unit will fill with a little bit of water but does not seem to fill enough or agitate. Confirmed the customers complaint and around the unit through diagnostics. Found an F8 E1 (low/no water detected) error code. Tested the unit and manual diagnostics and found the cold water valve not pulling in water. Remove the hose from the wall and checked water pressure. Found the cold water valve at the wall was not pushing enough water into the unit and was barely trickling any water when the water valve was completely turned on at the wall. I advised the customer that they will need a plumber to fix their water supply issue. Call complete.; schdld next appmnt for 12/9 THU !
We serviced a
KENMORE REFRIGERATOR
Model 596.735022
Near Waco, Texas 76712
Jonathan M
Job Details:
12/03/2021
Arrived on site for a refrigerator that is icing up in the freezer section and is losing temperature. Inspected unit and work area. Confirmed the customers complaint and found a defrost issue in the freezer section. Disassembled unit and checked resistance through the bimetal. Found proper resistance and continuity. Checked resistance to the heater and found 28.7 ohms. I spoke to SW and was advised to replace the adaptive defrost control. Defrosted the entire freezer evaporator. The customer had an adapter defrost control on hand that was new in the box.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Waco, Texas 76705
Jonathan M
Job Details:
12/03/2021
Arrived on site for a refrigerator thats not dispensing water or filling the ice tray enough. The customer advised that they had moved the unit to make it more square in the cabinet and since then it is not dispensed water correctly. Tested the unit and confirmed the customers complaint. Removed the water filter with the same result. Pulled the unit away from the wall a little bit in case if there was a kink line and water began to flow properly. Looked behind the unit and found the plastic line that she has going from her wall to the refrigerator had kinked. The customer taped the waterline to the back of the fridge to avoid any further issue.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Waco, Texas 76712
Jonathan M
Job Details:
12/03/2021
Oh arrived on site for an ice machine thats making thin ice again. Inspected unit and work area. Confirmed the customers complaint and ran the unit through a diagnostic test. Found the valve working properly but the recirculating pump sing the water level for when it was not where it should be. Replaced recirculating pump and tested the unit again. The unit began operating as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Kempner, Texas 76539
Al
Job Details:
12/03/2021
Arrived to inspect dishwasher not washing at all. Put the unit in diagnostics test mode and discovered a motor error. Removed and replaced the sump and motor and the owi sensor. Reassembled and unit tested properly without any issues. Job complete
We serviced a
AMANA REFRIGERATOR
Model SZD25NW
Near Briggs, Texas 78608
Jonathan S
Job Details:
12/03/2021
Arrived on site for refrigerator not cooling. Ins unit and work area. Found no components running. Mead incoming voltage to temperature control and found correct. Found failed temperature control due to normal wear and tear. .; ordrng 1 R0161092 (Temperature control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, Texas 76643
Jonathan M
Job Details:
12/03/2021
Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced dual water valve and tested the unit. The unit filled the icemaker with water and is working as designed. Advise customer to keep an eye on her ice to ensure that the unit he is working properly. Call complete.
We serviced a
WHIRLPOOL RANGE
Model RFE3300N
Near Killeen, Texas 76541
Tali W
Job Details:
12/03/2021
"On site for range oven not heating to set temp and both left side cooktop elements barely heating. Found both left side elements ohmed higher than spec. Bake element 22 ohms, but not heating properly. Found temp sensor wire grounded and corroded. Ordering bake element, 2 knobs due to being missing/cracked over time, temp sensor, 6 and 8in cooktop elements, 2 additional receptacles, and switch that controls oven temp. Research on parts ordered. Office to reschedule.; ordrng 1 Researchonallparts (Research) and 1 Bake (Bake element) and 1 Tempsensor (Temp sensor) and 1 8incooktopelement (8in element) and 1 Oventempswitch (Oven temp switch) and 2 Knobs (Knobs)s and 2 Receptacles (Receptacles)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Kempner, Texas 76539
Tyler
Job Details:
12/03/2021
Arrived on site for refrigerator not cooling correctly or making ice. Upon arrival confirmed complaint and found temps at 27/46 degrees (FC/RC). Upon further inspection found major defrost issue in FC due to failing evap fan/bimetal asm. Instructed customer that unit would need a full 24-48 hr defrost before repairs could be completed and instructed customer on defrost process. Also docd issue with n.e.w. Techline (Crm# 1646302562) techline recommendation was to replaced all defrost related parts. Will need office to reschedule once availability of parts is known.; ordrng 1 W10843055 (Hv control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, Texas 76502
Tali W
Job Details:
12/03/2021
"On site to install previously diagnosed parts. Installed pads, adjusted leveling, and calibrated. Ran diagnostics cycle. No errors found. Ran high speed spin. No unusual sounds heard. Informed customer of normal operating noises on unit. Unit functioning as designed. Call complete."
We serviced a
FRIGIDAIRE WASHER
Model FFLE2022MW2
Near Copperas Cove, Texas 76522
Al
Job Details:
12/03/2021
Arrived to inspect washer not completing cycles. Confirmed and found the tub full of aged water. Discovered the lid switch was defective causing the malfunction. Removed and replaced it and the unit tested properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, Texas 76548
Al
Job Details:
12/03/2021
Arrived on site for right ff door with a torn defective gasket. Confirmed the complaint and during the replacement of the gasket I found the gasket wasnt coming off as designed. The insulation was coming off with the door. Called office and spoke with CS to advise my findings and limitations with pulling the gasket off. Was advised to simply order the right hand ff door and return with the gasket. Ordering W10919619. Office to schedule return services ; ordrng 1 W10919619 (DOOR RH SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, Texas 78681
David S
Job Details:
12/03/2021
Arrived on site for filter housing leaking. I found the unit with the water off. I turned the water back on and found the housing leaking. I replaced the filter housing and tested the unit. It is working as designed. Job complete no leaks detected.
We serviced a
WHIRLPOOL OVEN
Model JJW2427DS01
Near Austin, Texas 78746
Kevin
Job Details:
12/03/2021
"Arrived on site and inspected oven and did not see any error codes, ran all functions through manual diagnostic cycle and everything checks good. Customer says broil function turns off by itself, and shows overheating on the display, she says she sees oven smoking. Customer says this happens after a few minutes. Set oven to broil at 550 degrees and observed it for 10 minutes. Oven is operating properly and heated correctly. Sent multiple videos to PR of correct operation. Spoke with techline oven doesnt display have the ability to display overheating documented customer experience 7732398879"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, Texas 78641
Justin
Job Details:
12/03/2021
"Arrived on site for a dishwasher with soap not dissolving. Upon arrival the customer stated that some of the soap would be stuck to the dispenser still after a cycle would finish. I found the customer using a powdered pod, and on soft water. I informed the customer on the importance of using a liquid soap when you have soft water. Also, I advised her on proper soap usage via the user care guide. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. No leaks detected at the time of service. I informed the customer that the issue is occurring most likely due to the type of soap they are using, and to switch it to a liquid. The unit itself is running as designed. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Austin, Texas 78757
Scott
Job Details:
12/03/2021
"Arrived on site for gas leak . Used leak on all connections on manifold and burners . No leaks detected. No smell of gas . Pulled oven out from underneath. Test all connection with liquid detector. No gas leaks detected, no smell of gas . Recommended if customer smells gas to replace manifold."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Canyon Lake, Texas 78132
Andrew
Job Details:
12/03/2021
"Arrived on site to test unit for not drying properly. Found error code f7e1(no heat). Cleared error, tested unit, unit working as designed. Advised customer to purge cold water from sink prior to using unit. Also advised customer on use of rinse aid. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near New Braunfels, Texas 78130
Andrew
Job Details:
12/03/2021
Arrived on site to test unit for rattling noise. Found noise present once unit got hot. Found blower wheel has a crack causing it to expand and rub once heated. Blower wheel was a run without. Needing blower wheel to fix issue. Office to reschedule.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near Manor, Texas 78653
Matthew
Job Details:
12/02/2021
Arrived onsite for freezer door getting stuck. Found the left and right rails were falling and bearings on both sides were seizing. Need to replace both rails. Replaced both rails. Tested door. Door opens and closes as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, Texas 78717
David Z
Job Details:
12/02/2021
Arrived on site to diagnose microwave that customer was informed had no light bulb socket. Removed cover and verified socket is present and to acquire a new bulb. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, Texas 78717
David Z
Job Details:
12/02/2021
Arrived on site to diagnose range that the front right burner is not heating on. Ran element and found no heat coming. Found element open. Replaced element with new and retested. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bastrop, Texas 78602
Matthew
Job Details:
12/02/2021
"Arrived on site to replace lid,hinges and hinge pins. Replaced lid hinges and hinge pins. Unit is functioning correctly job complete"
We serviced a
MAYTAG WASHER
Model WTW5105HW1
Near Bastrop, Texas 78602
Matthew
Job Details:
12/02/2021
Arrived onsite to replace lid and both right and left hinges. Replaced lid and both right and left hinges. Unit operates correctly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near New Braunfels, Texas 78130
Noah D
Job Details:
12/02/2021
"Arrived on site to inspect unit for not allowing panel to close due to a missing slide. Upon inspection found the left slide broken causing issue, replaced both slides and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Austin, Texas 78754
Scott
Job Details:
12/02/2021
Arrived on site for leaking fridge . Found valve leaking at quick connector. Replaced valve . Ran fill and harvest . All connections are good and dry . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8620HC0
Near Seguin, Texas 78155
Noah D
Job Details:
12/02/2021
"Arrived on site to inspect unit for not turning on due to a bad console. Upon inspection found the units console shorted causing issues, replaced console and the unit worked normally, vents still needed to be cleared, gave customer number of vent wizard. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS
Near Taylor, Texas 76574
Jimmy J.
Job Details:
12/02/2021
"Arrived on site for Occasional (sometimes months apart) the microwave will not work, we will get a message that says ?open and close the door and press start?. Sometimes doing so will clear the malfunction and sometimes it will. Found interlocks failed. Removed interlocks and installed new interlocks. Tested microwave and it is running as designed. Job completed."

