Near Kyle, TX 78640
Jacob
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for unit not starting any cycles. Plugged in the unit. Found that the drain motor will not stop running. Ordered parts. Office to reschedule.; ordrng 1 W10775446 (pump-water) and 1 W11101101 (cntrl-elec)
Near Austin, TX 78747
Leonardo
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged cooktop. Replaced cooktop test unit and unit test good job complete.
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to test unit for error code f1e1(ACU error). Was not able to complete diagnostic tests without error code issue on different component activations. Verified ACU was receiving proper voltage. Verified power filter was good on input and output sides. Replaced ACU per tech line, tested unit, unit works good. No leaks detected.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/30/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to test unit for tripping breaker. Found drain pump struggling to drain and would trip breaker. Replaced drain pump, tested unit, unit works good. No leaks detected. Was no able to replicate issue once new drain pump was installed. Noticed unit is connected to a GFCI breaker. Per tech line issue can be from GFCI breaker. Sr7729164849"
Near Austin, TX 78735
Luis
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker with updated icemaker kit,powered unit on icemaker ran through a cycle and filled with water"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/30/2020
COOKTOP WHIRLPOOL CVGX2423W Arrived on site for burners not igniting and constant clicking. I removed all the caps and there was caked on grease and soot that had been there for years. After cleaning all plates and igniters the clicking went away and the flames were all lighting. Job completed.
Near New Braunfels, TX 78133
Andrew
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to replace icemaker from previous diagnosis. Replaced icemaker, tested unit, unit works good. Verified fill tube was not frozen and heater wires were intact. No leaks detected. Job complete."
Near Canyon Lake, TX 78132
Noah D
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to inspect dishwasher for not operating correctly
Near New Braunfels, TX 78130
Noah D
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH32519HB4 "Arrived on site to inspect microwave for a broken lightbulb, upon inspection found the cracked bulb in the socket, replaced bulb and tested. All functions returned. Complete"
Near Austin, TX 78749
Kevin
Job Details: 10/29/2020
WASHER MAYTAG MAH6700AWW "Arrived on site and inspected washer and found customer is experiencing ND error code. Disassembled washer and inspected drain pump and didn’t find any debris my dream pump is not running.
Near Liberty Hill, TX 78642
Chase
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG540H0ES1
Near Austin, TX 78701
Leonardo
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for unit giving f4 erro. Found water at bottom turned unit on and found drain gray hose coming of connection. Secured connection test unit and no leaks present job complete.
Near Kyle, TX 78640
Robert
Job Details: 10/29/2020
REFRIGERATOR KENMORE 106.556064 Arrived on job for complaints of not cooling. Found freezer working properly but refrigerator warm. Return air vent blocked air not flowing properly. Refrigerator return vent not a serviceable item. No repair available to remedy issue.
Near Kyle, TX 78640
Robert
Job Details: 10/29/2020
RANGE FRIGIDAIRE BGGF3042KFG Arrived on job for complaints of center burner not working. Found the burner vent blocked not allowing gas to flow properly. Will need to replace burner. Parts not shipped on first visit. ; saved tckt
Near Austin, TX 78749
Kevin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site and inspected refrigerator and found left door isn’t closing properly, adjusted lower feet until it is acceptably level and is operating properly. No water leaks detected at time of service, job complete"
Near Whitney, TX 76692
Jonathan M
Job Details: 10/29/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site for a microwave that was not heating. Inspected unit into work area. Customer advised that the unit does heat but that intermittently she has an issue with the microwave making a clicking sound and then turning itself off. Tested the microwave several times using a coffee cup filled with water and unit ran as designed. Customer advised that she had noticed these two plastic covers on the top of her microwave that advised to remove them prior to use and did not know if that would be causing her issue. Found to vent covers sitting over the top of the vet and causing the door not to close fully. I advised her that that very well could’ve been the issue. I called Techline and spoke to Leon SR# 7729159202. He advised that because the issue was happening only 20% of the time, it would indicate that there was a restriction with the doorlock causing the microwave relay to flicker on and off. He advised for me to not make any further repair and t
Near Austin, TX 78724
Matthew
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for items freezing in the fresh food compartment. Upon inspection found food packages blocking proper air flow ventilation. Instructed customer on proper placement of food items and not allowing plastic packaging to fall behind drawers and block vents. RC and FC tested good evaporator was good. Damper door is functioning correctly and evaporator fan is functioning correctly. No other issues at this time. Job complete
Near Kyle, TX 78640
Richard
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer not working. During inspection found that the washer is not hooked up to water or electric.
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site for customer complaint of error code and UI not responding, found failed console, ordering console.
Near Georgetown, TX 78633
Tyler
Job Details: 10/29/2020
WASHER MAYTAG PAV2300AWW "Arrived on site for a washer that was not allowing water temperature selection to work properly and long the proper water filter with a customer would activate cold or hot. Upon arrival customer also stated that she noticed that the unit was no longer spinning the clothes there in the last cycle as well as ahead before. After disassembling the unit and accessing the water valve I found that the timer was receiving and sending 120 V to and from the timer to the valve. I ran few fill tests while switching between cold,hot,warm temps and never once found a portion of the valve not working as it was designed. Each silonoid functioned in accordance with its selected water temp. I did however find that the transmission and transmission assembly over all was no longer grabbing and spinning the tub correctly during its end cycle. I was able to fully stop and hold the inner tub and then activating spin and the tub wouldn’t budge unless it was released by hand to be ab
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/29/2020
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for oven Oven locked up after self clean-SAYS HEAT SENSOR NEEDS REPLACED. Upon arrival found control dead after customer did a self clean. Ordering thermal fuse, TOD, and blower just in case ; ordrng 1 W11245567 (blower) and 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)"
Near Austin, TX 78738
Robert
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived on job for complaints of not dispensing water. Found switch trigger fine but control not sensing it. Will need control to complete. ; ordrng 1 WPW10151236 (cntrl-elec)
Near Austin, TX 78731
Luis
Job Details: 10/29/2020
ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site for thin ice. Diagnosed water leaking from reservoir to pump connection,adjusted reservoir to pump connection ran diagnostics test passed,changed setting to no delay and changed ice thickness"
Near Pflugerville, TX 78660
Scott
Job Details: 10/29/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for yellow flame . Found small yellow tips on a few of flames due to food partials on and underneath burner caps and head . Cleaned up caps and heads . Flames are normal . Instructed customer to clean periodically. No gas leaks detected at time of service. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to diagnose a washing machine that is not completing cycles. Homeowner has already had electrician resolve breaker issue. Unit still giving water level error. Tested unit and found suds present in diagnostic cycle with no soap added to machine. Advised homeowner on due diligence using cleaning cycles and lessening soap amounts until previous soap residue is washed out of machine. Overtime this issue will stop happening, but will continue until preview residue is gone.. Water level system is functioning properly and no leaks were found at time of service."
Near Fort Hood, TX 76544
Al
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and inspected washer making loud noises during filling.Confirmed the complaint and found the pipes were the cause of the noises.Also discovered the cold water supply was almost non existent filling slower than required pressure.Customer will contact housing to get the issues corrected.
Near Austin, TX 78724
Matthew
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE770H0FZ2 Arrived onsite for range display not on and no oven function. Tested unit for incoming voltage and unit tested good. Followed voltage to control board but could not trace voltage compared to wiring diagram. Call tech line for assistance SR#7729154492. Turn out to be miswired from factory. Made adjustments and function was restored to control and bake. Job complete.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site for OVEN CLICKING - NOT HEATING stated he didnt know what was causing this issues. He did change some parts on the back of the range.Miss stated that the unit seemed to fail more at a higher temps. Tested the oven at 425 degrees and found the oven lit instantly when cold, but after reaching preheated temp it would spark sometimes and wouldn’t light. Changed the setting on the air shutter to get the right gas air mixture. Now unit lights on first click and is working as designed. Call complete."
Near Crawford, TX 76638
Jonathan M
Job Details: 10/29/2020
COOKTOP KITCHENAID KICU509XSS00 Arrived on site to install a display and module for a customer. Customer had received parts through KitchenAid and had a fire company that came out to diagnose the problem. Found one of the fuses blown on the module causing no power. Replaced module and display at customers request and program the unit tested unit and unit is working as designed. Call complete.
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site for customer complaint of knocking noise, found noise coming from water line and power cord hitting against back of cabinet, I taped lines to secure to cabinet, unit tested good."
Near Dripping Springs, TX 78620
Richard
Job Details: 10/29/2020
DISHWASHER KITCHENAID KUDE70FXPA5 "Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that the sump and pump is not working properly and the drain pump is struggling to drain. Found error codes for the sensor. But also found that the sump is super dirty and has a lot of build up which is causing a lot of the issues. Will need to replace sump and pump, drain pump, filter, sensor.Customer accepted service. Ordering parts and office to schedule. ; ordrng 1 W10872845 (filter) and 1 WPW10705575 (sensor)"
Near Austin, TX 78704
Jacob
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSCS25INSS01 Arrived onsite for unit not making ice. looked at ice maker. Noticed that the ice maker was stuck and had old ice cubes in the maker. Replaced ice maker. Told customer to give unit a few hrs till new ice is being made. No issues at this time. Job complete
Near New Braunfels, TX 78130
Andrew
Job Details: 10/29/2020
DRYER AMANA NED4655EW1 Arrived on site to test unit for not drying. Found unit is heating properly. Unit is not getting proper ventilation. Informed customer venting leading to exterior needs to be cleared for unit to operate as designed. Thermal and cutoff tested good. Element tested good. Removed vent duct from unit and showed customer it was venting properly. Connected vent and showed her how it is not venting properly. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KBFS25ETSS00 "Arrived on site to inspect Fridge for broken railing , Upon inspection found the upper piece of rail broken, replaced railing and found no issue with new railing, replaced bulb
Near Austin, TX 78729
Wesley
Job Details: 10/29/2020
REFRIGERATOR FRIGIDAIRE LGHS2665KF1 Arrived onsite and found slow ice accumulation in just the fan space. Removed ice. Unit is now operating quietly. Advised customer on repair. All checks good.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer for pulling clothes, upon inspection found the control not allowing enough water in unit. Replaced control but during repair lid lock cracked due to lid falling, ordering lid lock, please place on route ASAP. ; ordrng 1 WH44X10288 (LID LOCK )"
Near Leander, TX 78641
Kayman
Job Details: 10/29/2020
DISHWASHER FRIGIDAIRE FFBD2406NW9B Arrived onsite for dishwasher not advancing through cycles or filling. Upon putting the unit into diagnostics I found the unit filling washing and working as designed. I could not recreate a failure so I accessed the control board behind the out door panel and I noticed a slight discoloration on the door latch connection. After looking closer I found the connector had a bad burn on it and had melted to the metal probe on the latch it’s self. This would cause the intermittent issue with the unit not advancing through cycles. I trimmed back the wires and replaced the insulated connectors. I installed a new latch with the new connectors and retested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete
Near Marble Falls, TX 78654
James
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site and tested operation. Found evaporator completely frosted over. Tested defrost in diagnostics and found to function. Tested thermistor and found to be in range at room temperature and harness tests good. Unit will need both controls and thermistor to repair. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WPW10384183 (thermistor)
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge and install icemaker, upon inspection found the icemaker given was not the correct icemaker, ordering correct icemaker. Office to reschedule ; ordrng 1 W11232541 (ICE MAKER )"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/29/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to inspect dryer for loud noises during operation, upon inspection found the wheels squeaking and pulley making a weird noise, replaced all wheels and pulleys, no problems found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to inspect dishwasher for not draining, Upon inspection found the drain pump Clogged and hose low in sink, replaced drain pump and positioned hose and all functions returned. Complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/29/2020
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to test unit for error code F47. Found fuse blown and a burnt/broken connection. Replaced module, tested unit, unit works good. Customer did install the 3/16 vent gap recommended on last visit. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
ICE MACHINE JENN-AIR JIM158XYCX1 "Arrived on site To inspect icemaker for not making ice, upon inspection found the valve Not opening when calling for water, replaced valve after quoting customer and all functions returned, Complete"
Near Temple, TX 76502
Tyler
Job Details: 10/29/2020
WASHER SAMSUNG WF45K6500AV/A2 Arrived on site for washer leaking during the final rinse and spin cycle according to customer. But arrival I ran a few different test cycles both in the Phil agitation and rinse and spin Sections of the cycle and initially could not find any indication that there is any kind of leak I didn’t disassemble the unit and looked within the interior of the front back and top as well as bottom of the unit but there are no water trails or indications of hard water or sediment debris left over from previously leaking areas. I did however see that there was a lot of dog hair and debris around the door seal of the washer door and I did clear away the debris and instruct customer just to keep an eye on the next little laundry and see if it does continue leaking after this I ran a few more test cycles but still cannot get the washer to leak at any given point. I instructed the customer on a set of clothing cycle she can run the unit on that wood optimize the chances of
Near Austin, TX 78732
David Z
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW95HEDC0 "Arrived on site to diagnose washer leaking water during the affresh cleaning cycle towards end of cycle. Customer says they will see a small amount of water under the unit after it’s been running that cycle for a while. Source of the leak is likely moisture or suds coming out the vent after it’s been churning. Unit is stacked in the master closet, with 3/4 inch recess in the floor. For full diagnosis will need 2 techs to unstack and move the unit out, tech(s) will need to be strong and have floor skids and shoe covers ready. Unit will require some effort to move out of the recess. Since this only happens during cleaning cycle, it’s likely just water and sud buildup in the vent hose from, the long cycle. Ordering a deflector, fan, and trap in addition to today’s supplied parts. SR finding part # for deflector. Need AUTHO and 2 man to continue. Customer request DZ be one of the techs, but 2 stronger techs may be ideal. Office informed of the situation. ; ordr
Near Morgan, TX 76671
Jonathan M
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "I called Whirlpool Techline and spoke to Ed SR# 7729162695. He had me do a video chat wi5 him and decided the issue was with the ice box and issues with the seals. He had me order the icebox, insulation, facia, and cover for full repair. Ordering parts in office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11242954 (box-ice) and 1 WPW10280983 (insulation) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10553630 (escutcheon) and 1 WPW10598013 (cover)"
Near Austin, TX 78737
Leonardo
Job Details: 10/29/2020
VENTHOOD KITCHENAID KVUC600JSS0 Arrived on site to test unit for unit making loud noise. Test unit and found noise coming from blower. Ordering new blower office o reschedule. ; ordrng 1 WPW10293966 (BLOWER )
Near Horseshoe Bay, TX 78657
James
Job Details: 10/29/2020
RANGE WHIRLPOOL RF374PXDQ1 Arrived on site and tested operation. Found temperature display on control no longer working and only time display works. Also found inner door glass has broken. Control shows not available and office will need to submit to warranty for availability. ; ordrng 1 3195183 (CONTROL WHT) and 1 WP3169203 (glass-door)
Near Cedar Park, TX 78613
David S
Job Details: 10/29/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer not heating. I inspected the unit and work area. I found fault code F4E3 restricted air flow. I put the unit through the service test and found nothing being reported. I replaced the control and tested the unit again. The unit is tumbling heating and blowing. I spoke to the customer about having the vent cleaned out, as a clogged vent can cause the sensor drying to take longer to work due to bad air flow. I recommended having vent wizard come out and clean the vent. Job complete."
Near San Marcos, TX 78666
Andrew
Job Details: 10/29/2020
WASHER MAYTAG MVW6230HW0 Arrived on site to test unit for leaking water. Put unit into diagnostics and ran diagnostic cycle. When unit went to drain water was pouring from drain pipe in wall. Unit is working as designed. Customer was able to see issue was with drain pipe and not the unit. Job complete.
Near Jarrell, TX 76537
Tyler
Job Details: 10/29/2020
DRYER MAYTAG MED5630HW1 Arrived on site for a dryer that was making a grinding noise whenever customers run a dry cycle. Upon arrival I ran a diagnostics check but found no errors indicating hardware/software failures. I disassembled unit and found that the front of the drum was damaged and bent causing it to rub against the front bulk head and grind the felt protection away. Front Bulk and and drum both need replacement in order to prevent issue from getting worse. Office to reach due to parts being out of stock ; ordrng 1 W10508188 (DRUM FULL ASSEMBLY ) and 1 W10673493 (FRONT BULKHEAD)
Near Pflugerville, TX 78660
Scott
Job Details: 10/29/2020
COOKTOP JENN-AIR JEC3430HS00 Arrived on site for switch light not working . Found light harness failed . Ordering harnes . Call to set return.; ordrng 1 W11129322 (harns-wire)
Near Austin, TX 78738
Luis
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC48QVS06 Arrived on site for not dispensing ice. Diagnosed auger motor seized due to moisture in motor unit will need a new aug motor. ; ordrng 1 W10271509 (MOTOR. )
Near Austin, TX 78746
Kevin
Job Details: 10/29/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site and inspected ice machine and found it is quiet, no excessive noise at this time. Removed lower panel and cleaned dust buildup from condenser. Sent customers video of noise to CS and video of it running now quietly.
Near Mustang Ridge, TX 78610
Richard
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for the refrigerator making a noise. During testing found that the noise is coming from the compressor which is normal. So no issues found at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2020
REFRIGERATOR FRIGIDAIRE LFHT1817LB4 "Arrived on site for customer complaint of unit not working.
Near Bastrop, TX 78602
Andy
Job Details: 10/29/2020
RANGE FRIGIDAIRE LFEF3017LMB Arrived on site for range burners staying on high. Tested and inspected unit and found failed burner switches. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near , TX 78738
Robert
Job Details: 10/29/2020
RANGE WHIRLPOOL WCG55US0HS00 Arrived on job to replace previously diagnosed parts. Replaced grates.
Near , TX 78738
Robert
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived on job to replace hot water valve. After replacement test operation. No leaks detected at time of service.
Near Luling, TX 78648
Luis
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KBFS20EVMS13 "Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,installed a new water filter and icemaker powered unit on icemaker ran through a cycle and filled with water. used 1 W10884390 (ICEMAKER) from stock"
Near Dripping Springs, TX 78620
Richard
Job Details: 10/29/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not working properly. During testing found that the console is not responding correctly will need to replace console. Ordering parts and office to schedule ; ordrng 1 W11296171 (console)
Near Austin, TX 78734
David Z
Job Details: 10/29/2020
RANGE JENN-AIR JDRP548WP02 "Arrived on site to diagnose range that had an error and had created a strong electrical / chemical odor. Performed diagnostic and found F2E1 error for stuck key on keypad. Resolution to error is to replace keypad and likely control as well. If the odor was from wiring it will be in the control. Found the liner of the oven scraped and can also cause odor due to damaged coating and food burning off foil. Recommended customer contact extended warranty to open a service ticket for a new keypad and new control, part numbers WPW10145531, WPW10464534. Contacted safety and reported findings. If we go back out to service ext warranty call, 2 man is recommended to make installation of control and keypad easier due to size of front panel. Call complete."
Near Cedar Park, TX 78613
David S
Job Details: 10/29/2020
DRYER AMANA NED4655EW "Arrived on site for dryer not tumbling. I inspected the unit and work area. I found the unit heating and the motor running. I gained access to the interior cabinet and found the belt has broken. I used the repair kit to replace the belt, guide wheels, and tensioner pulley. I reassembled the unit and tested. It is not working as designed. Job complete."
Near Leander, TX 78641
Kayman
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator not producing ice. Upon inspection I found the fill tube to the ice maker frozen after I ran the ice maker harvest and fill tests and the unit would not fill. I spoke with Steve at techline SR#7729159042 and we traced voltage coming from the UI Looking for 14VDC coming from the UI to the heater but there was no voltage present from UI to heater. Techline recommended replacing the UI I am ordering the UI (W11239666). ; ordrng 1 W11239666 (cntrl-elec)
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
DRYER MAYTAG MEDB766FW0 "Arrived on site to replace damaged drum, after replacing unit tested good,
Near Austin, TX 78703
Matthew
Job Details: 10/29/2020
WASHER WHIRLPOOL wtw5300vw3 "Arrived onsite for washer overfilling. Tested unit and found that pressure switch is not accurately measuring water level. After multiple test found that unit does shut off water supply on extra small cycle but the water level is still more that average. All other components are working. Pressure switch will need to be replaced. Office to reschedule.; ordrng 1 WPW10231400 (switch-wl)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator not cooling. Customer stated that he had unit recently serviced and compressor was replaced. Inspected unit and work area. Found RC drain pan cracked (see SD-pic). Gained access to compressor and found running. Performed diagnostics mode and and ran test 4 . Found no frost pattern on evaporator and compressor was running. Looked with UV light and found possible leak in RC evaporator. Will need to replace complete sealed system. Please allow 2 hours for repair. ; ordrng 1 W10525237 (pan-drip) and 1 W10832994 (COMPRESSOR) and 1 W11116006 (RC EVAP) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (FC EVAP)
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found failed compressor.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for washer to replace previously diagnosed part. Replaced part and washer is still making a squeak noise. Ordered a new belt for squeaking and gearcase if belt does not resolve the squeak and error code. ; ordrng 1 W11239857 (belt) and 1 W11423758 (GEARCASE)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/29/2020
DISHWASHER FRIGIDAIRE LGID2475QF5A "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode and checked fault codes , none found. Performed test operation. Tested inlet valve, activated heater and measured amp draw and found 7.98 amps. Ran cup with it right side on both racks and found filling. Called Frigidaire tech support and spoke with Ray. Went over prior testing and checked turbidity sensor. Ran calibration cycle. Found no mechanical failures. (Frigidaire confirmation # 84029307). Informed customer on calibration cycle and will run for about 20 minutes. No water leaks detected during service."
Near Austin, TX 78758
Scott
Job Details: 10/29/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site ,replaced control . All burners and oven preheated normal. No error codes . Job complete"
Near Buda, TX 78610
Andrew
Job Details: 10/29/2020
MICROWAVE WHIRLPOOL WMH32519HT1 "Arrived on site to test unit for not heating. Found bad mag and cap. Replaced mag and cap, tested unit, unit works good. Job complete."
Near Austin, TX 78746
Kevin
Job Details: 10/29/2020
DRYER MAYTAG MDG508DAWW "Arrived on site and inspected dryer and found motor pulley is stripped and spinning freely on motor. Sent video to KB/AHS. Would need all parts from motor assemble to fan and shroud, due to age of unit all plastic parts are very brittle and are likely to break while attempting to repair. ; ordrng 1 37001119 (seal,blower) and 1 500078 (cover,blower) and 1 56000 (blower wheel) and 1 56020 (blower hsg) and 1 WP2200376 (motor-drve) and 2 WP660658 (clamp)s"
Near Leander, TX 78641
Kayman
Job Details: 10/29/2020
DISHWASHER AMANA ADB1400AGW0 Arrived onsite for dishwasher not advancing through cycles. It will fill then drain but not wash. Upon inspection I found a stored error code of F4E3 indicating a failed motor. I inspected the main control but could not find any shorts or misconnections. The sump and motor will need to be replaced.
Near Pflugerville, TX 78660
Scott
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no cooling . Found fresh room temp and fresh about 35-40 . Found small weak frost on evap. Fans working . Ran compressor test ,replay would snap and compressor would shudder and not run . Amp draw was 1.055. Replaced cap and relay . Retested compressor. Unit started right up . Did advise customer to wait about 24 hrs to make sure temps stay consistent. No water leaks detected at time of service. Job complete ."
Near Austin, TX 78728
Wesley
Job Details: 10/29/2020
DRYER WHIRLPOOL WED5100VQ1 Arrived onsite and replaced pulley and belt.Unit is now operating as designed.
Near Austin, TX 78728
Wesley
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF520PADB3 Arrived onsite and found drain hoses clogged with coffee grinds and sludge as well as the disposal. Hoses will need to be cleared to restore function. The unit is otherwise operating properly. Advising management that clog is cleared.
Near Round Rock, TX 78665
Tommy
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived onsite for for grinding noise in ice maker. Upon arrival found unit ice maker motor, was failing. Replaced ice maker. Unit tested good no signs of leaks during service."
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KBFC42FTS07 "Arrived on site to install previous diagnosed parts. Gained access to door hinge assembly. Removed door spring and installed spacer, screw, hinge bushing and hinge assembly. Reinstalled door spring and tested unit. All tested good, no water leaks detected. Customer stated since last service ice maker has been working fine.
Near Del Valle, TX 78617
Jacob
Job Details: 10/29/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for unit not heating. Tested unit. Found no heat present during use. Upon inspection, found that the element was burned out. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/29/2020
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for Oven scratch in the glass on the lower. Removed scratched outer door glass from lower door. Installed new glass to outer lower door. Installed nameplate. Job completed.
Near Leander, TX 78641
Tommy
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for intermittent light failure. Upon arrival could not get unit to repeat failure, customer showed video, found intermittent failure in LED control. Replaced LED control and tested unit. Unit is operating as designed Job Completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/29/2020
REFRIGERATOR KENMORE 253.537133 Arrived on site and tested operation. Found unit a complete no cool. Accessed compressor and found compressor just makes high pitched sound and cuts off. Checked compressor winding and found start winding read open. Unit has a failed compressor. ; ordrng 1 5304475102 (comperssor frz) and 1 CNOTE (2HR SS) and 1 WPW10143759 (dryer)
Near Round Rock, TX 78665
Tommy
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived onsite for refrigerator not filling properly for dispenser. Upon arrival found reservoir worked with bypass but not filter. Replaced reservoir to test as filter was replaced less then 2 months ago, new reservoir worked with bypass again but not filter. Customer had new filter on hand. Tested unit with new filter. Unit running as designed. Job Completed."
Near Austin, TX 78731
Kevin
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 "Arrived on site and replaced left-hand rear track. Found broken on previous visit. job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL MQU2057BEW0 Arrived on site to diagnose a refrigerator that is making unusual noise. Found evaporator fan blade broken causing abnormal vibration. Fan blade will need to be replaced to complete repairs. ; ordrng 1 WPW10445742 (blade-fan)
Near Lakeway, TX 78738
Robert
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on job to replace previously diagnosed parts. After replacement customer inspected panel. No leaks detected at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site for customer complaint of unit not cooling properly, found fresh food section to be 41 degrees and freezer to be 1 degree. Found condenser coil clogged with dust and pet hair, I cleaned condenser and adjusted freezer track due to door not sealing properly on the top left side. Unit tested good.
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/29/2020
REFRIGERATOR AMANA AFF2534FES "Arrived on site for refrigerator RC lights not working. Inspected unit and work. Found terminal on light sockets good. Removed control housing and measured resistance on both door switches. Connected control and measured voltage to lights with switched on/off and both good. Put in new light bulb and it turned on. Advised customer the burn marks on plastic was most likely due to improper bulb. Informed them to use 40 Watt incandescent bulb as the proper one to install. Installed new build and unit was functioning as designed. Call complete."
Near Round Rock, TX 78681
Kayman
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite to install previously diagnosed parts. I installed the RC evap motor the FC evap motor the control UI and the HV control. When I powered on the unit I found the lights wouldn’t turn off in the interior and the door Adam kept chiming. The unit was cooling but the door switches would no longer engage the lights and the door open alarm keeps chiming.
Near Leander, TX 78641
Jonathan S
Job Details: 10/29/2020
VENTHOOD KITCHENAID UVL6036JSS0 (JO) Arrived on site for rattling vent hood to install previously diagnosed part. Removed exhaust fan motor and installed new one. Walked customer through fan modes and on/off indicating no more rattling. Works as designed. Call complete.
Near Johnson City, TX 78636
Brandon
Job Details: 10/29/2020
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site for customer complaint of UI not responding, found failed console, I replaced console, unit tested good."
Near Austin, TX 78734
Robert
Job Details: 10/29/2020
DISHWASHER UNKNOWN KUDS02FRSS2 Arrived on job for complaints of leaks. Found the inlet valve not shutting off. Will need to replace valve. Tried to shut off water underneath sink that valve won’t move. Will need plumbing to replace that valve first. ; ordrng 1 WPW10158389 (valve-inlt)
Near Austin, TX 78753
Matthew
Job Details: 10/29/2020
RANGE WHIRLPOOL AER6603SFS2 Arrived onsite to replace previously diagnosed parts. Replaced wiring harness. Job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV04 "Arrived on site to diagnose a refrigerator that is dripping water from the dispenser. Tested unit and found dispenser operation work properly. Advised homeowner due to construction in the area and crushed ice usage, ice may melt from ISA guide and air may be introduced to system from construction causing water line or ice dispenser to drip. No further repairs are needed and no leaks were found after services were performed."
Near Wimberley, TX 78676
Richard
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer leaking water. Replaced outer tub and basket and gear case. Washer tested fine and no leaks detected complete
Near Austin, TX 78703
Jacob
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite for unit not unlocking. Tested unit. Found that the lock was not responding. Replaced lock. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Smithville, TX 78957
Andy
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW1 Arrived on site to install previously diagnosed lid strike. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Andrew
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to test unit for not producing ice in refrigerator and noise coming from refrigerator. Found bad ice maker. Replaced ice maker, tested unit, unit works good. No leaks detected. Found frost build up causing evap fan to rub. Steamed frost completely off. Ran service test 1, 2, 3,4,5 and 6 all tested good. No leaks detected. Put unit into 8 hour basic defrost mode. Job complete."
Near Austin, TX 78703
Jacob
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL KDFE104DSS0 Arrived onsite to replace the left and right top tracks. Replaced tracks. Tested unit. Unit test good. Also put unit in diagnostics to reset the heat element. Tested heating element. Element tested good. No leaks at this time. Job complete