Service History 872 - Appliance Express

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near Cedar Park, TX 78613

Justin

Job Details: 05/12/2021

"Arrived on site to install previously diagnosed parts. I installed the new mag, cap, diode, and transformer. I then tested the unit and it was now working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model GU2475XTVY1

Near Georgetown, TX 78628

Tommy

Job Details: 05/12/2021

Arrived onsite for broken heating element. Upon arrival replaced unit element and tested. Unit is now operating as designed. Job Completed. No signs of leaks during service. Job Completed.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814QW1

Near Austin, TX 78701

Jacob

Job Details: 05/12/2021

Arrived onsite for unit not freezing/cooling. Nothing evaporator and compressor fans were running. Looked at the frost pattern in the freezer and noticed the frost pattern was not completing through the evaporator. Submitted sealed system check list. Ordered parts. Office to get authorization before returning. ; ordrng 1 5303918274 (evaporator kit) and 1 5303918659 (compressor)

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Leander, TX 78641

Tommy

Job Details: 05/12/2021

Arrived onsite for washer Valve being broken. Upon arrival found unit valve cracked. Replaced valve and tested. Unit is now operating as designed. Job Completed. No signs of leaks during service. Job Completed.

We serviced a

WHIRLPOOL DRYER

Model WED9400SW0

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/12/2021

"Arrived on site for dryer having a F1 error code. Inspected unit and work area. Powered unit off at circuit breaker. Gained access to control. Disassembled control housing and found burnt relay on control. Will need to replace control to complete repair. Installed new control and assembled unit. Powered unit on and tested operation. Adjusted the door strike to sit better on door catch. All tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model KMHC319ESS-5

Near Round Rock, TX 78681

Tommy

Job Details: 05/12/2021

"Arrived onsite for unit not heating correctly. Upon arrival found unit not mounted correctly rear mount was incorrect installed. Notified customer it will need to be fixed to put unit back into place. Also found by speaking with Cathy SR 7730745575 unit is warming but not quite heating. Tested unit and found voltage would go from 123, to 110 infer a load. Cathy started an electrician would be needed. Job Completed"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Temple, TX 76502

Tyler

Job Details: 05/12/2021

Arrived on site for wall oven not allowing the upper oven to shut off after a cooking cycle had been completed. Upon arrival customer stated that the UI had become unresponsive when trying to turn the oven off upon further diagnostics I found no error codes stored in the system. Customer also didnt have WiFi connection set up to oven. I then went ahead and replace the main control And reassembled and connected the unit to the customers Wi-Fi network. After completing a 15 minute pre-test of 350? in the upper oven I was able to find that the unit is now fully functioning as designed and the UI is responsive with all input inform customer to and let us know if the issue were to come back at any point if it does the tech recommends that we get the UI control panel. At this time unit is functioning as designed call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, TX 78728

David S

Job Details: 05/12/2021

We called techline and spoke to Adrian. We advised Adrian if the situation. He said it is happening either due to a lack of insulation or the line channel being to close to the ice box causing it to freeze.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW01

Near Johnson City, TX 78636

Brandon

Job Details: 05/12/2021

"Arrived on site to replace failed start device, after replacing, unit tested good."

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWS2

Near Kingsland, TX 78639

Cliff

Job Details: 05/12/2021

Arrived on site to diagnose a dishwasher that is not cycling. Found vent motor failed and replaced it. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Cedar Park, TX 78613

Kayman

Job Details: 05/12/2021

Arrived onsite for refrigerator losing cool in the RC and shutting off intermittently. Upon inspection I found the FC=7 RC=34. I could see some frost build up on the top of the evaporator cover. I tested the bimetal and heater and they both turned on in diagnostics. I accessed the evaporator and found a good block of ice formed over the top half of the evaporator there was frost on all runs. I found the thermistor is out of range and the bi metal had fallen down on the evaporator loop.The unit is performing as designed. I advised the customer to monitor the unit to make sure it reaches desired temps. In vacuumed out the drain pan. No leaks detected during time of service.Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FTMS00

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 05/12/2021

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor out of position and reset it. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM03

Near San Marcos, TX 78666

Andrew

Job Details: 05/12/2021

"Arrived on site to test unit for compressor being loud. Found compressor mounting brackets bolts on front of unit were loose causing loud vibration. Tightened bolts, tested unit, unit works good. Unit was not connected to water. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Leander, TX 78641

Tommy

Job Details: 05/12/2021

Arrived onsite for microwave sparking. Upon arrival found unit diode had blown. Replaced unit mag cap and diode. Tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL DRYER

Model WED9400SW1

Near Killeen, TX 76549

Tyler

Job Details: 05/12/2021

Arrived on site for dryer giving f01 error (main control failure) upon arrival I found and confirmed main control not responding to ui input and would give error when started. I then replaced main control and found unit would accept input and allowed dryer to heat and cycle. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Temple, TX 76504

Jonathan M

Job Details: 05/12/2021

Arrived on site for a dishwasher that?s giving off a burning smell. Inspected unit and work area. Removed front panel and toe plate and checked unit for any burn marks or smoke residue. Found no burn or smoke residue anywhere inside the unit. Tested the unit and could not replicate the issue. Unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Cedar Park, TX 78613

Justin

Job Details: 05/12/2021

Arrived on site for a washing machine that keeps getting thrown off balance.upon arrival the customer stated every load it will give stop mid wash and she will have to manually drain and spin it. She said no off balance error code is thrown though. I put the unit into diagnostics mode and found stored error code F8E1 for long fill. I cleared the error code. I ran a diagnostics cycle and found the unit ran through as designed. Upon further inspection I found the units drain line more than two feet into the drain hole on the wall. I advised the customer that this is what was causing their long fill error codes. I ran a high spin and fast agitate on the unit and found the suspension bushings on the faulty and needing replacement. I replaced the bushing and the unit was now more stable. I called techline and talked to Andrew and received SR# 7730737543. Unit is working as designed. I also advised the customer on proper loading via user care guide and proper installation. I

We serviced a

GE DRYER

Model DCVH680EJ1WW

Near Killeen, TX 76542

Job Details: 05/12/2021

"Arrived on site and inspected dryer closing and starting issues.Confirmed the complaint and found the door latch was def, not allowing the door to stay closed.Removed and replaced the latch and unit now works properly.Job complete"

We serviced a

MAYTAG DRYER

Model MEDB766FW0

Near Woodway, TX 76712

Jonathan M

Job Details: 05/12/2021

"Arrived on site for a dryer that is overheating and not drying clothes. Inspected unit and work area. The customer had the unit pulled apart and had advise that he had checked continuity and voltage to the unit and was thinking that the unit was just overheating due to a burning smell that he was getting intermittently. Checked unit and tested it on a normal high time dry cycle. Unit began working as designed and cycled properly with the heater. Found good airflow coming from the dryer. The customer had a vent hose removed from the dryer that was still attached to the wall that was completely kinked up in several different areas. I did advise the customer that it appeared that the unit was working properly but that he had a ventilation issue. The customer did state that he was initially thinking it was a ventilation issue but with the burning smell, he just wanted to have it checked out. Had the customer run I cycle with clothes and found the unit creating steam inside the room and drying the clothes. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Killeen, TX 76549

Tyler

Job Details: 05/12/2021

Arrived on site to diagnose dishwasher that did not seem to be getting enough water per the customer complain when I arrived. Upon arrival I ran a diagnostics and found an F4 E3 error code indicating a fault in the motor I then checked for proper voltage to the motor and found it was functioning but the motor was not turning on when it needed to. Upon further inspection in diagnostics I also found at the fill valve is not filling the dishwasher up enough which is more than likely what caused the motor to burn itself out not getting enough water in the first place after getting authorization I replace the motor and some assembly as well as the water inlet valve I was in able to reassembled unit and ran a normal and heavy cycle and was able to verify that the sump assembly is now agitating as designed and the unit is filling with water more than it was before allowing the motor to run properly and distribute the water also found that there were no leaks before during or after repair call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near Iredell, TX 76649

Jonathan M

Job Details: 05/12/2021

"Arrived on site for a dishwasher that won?t spray Adam either spray arm. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and found the wash motor not running. Replaced wash pump motor assembly and tested unit. Unit began working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Temple, TX 76502

Jonathan M

Job Details: 05/12/2021

Arrived on site for refrigerator that?s leaking. Inspected unit and work area. The customer advised that the unit stopped leaking after they initially called in but just wanted to have a checked out anyway. There are no waterlines going to the unit and found no cracks in the drip pan underneath the unit. Advise the customer the unit most likely went through a defrost in overfilled the drip tray underneath the unit. Went over user guide and unit is working as designed. Call complete.

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS2

Near Lago Vista, TX 78645

Lou

Job Details: 05/12/2021

"Arrived on site to inspect venthood noises. Upon further inspection, customer advised that after a few minutes of the venthood being turned on in the low speed, the unit will make a grinding noise. I tested the unit in low speed for approximately 5 mins and could not duplicate the noise. I tested in medium and high speeds and still could not duplicate the noise. I inspected the blower and did not see any damage. Removed the mounting screws and re-installed them and tightened and retested on low speed for approximately 10 mins and the unit operated as designed. I recommended that then customer take a video of the noise if it reoccurs. Job completed."

We serviced a

JENN-AIR RANGE

Model JGRP548WP02

Near Kingsland, TX 78639

Cliff

Job Details: 05/12/2021

Arrived on site to diagnose a range that is giving latch error. Tested unit and found malfunctioning appliance manager. Office to set return date.; ordrng 1 W10888661 (Am) and 1 WPW10464534 (Ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 05/12/2021

"Arrived on site to replace ice maker and ice fan. Upon arrival customer stated ice maker has been working flawlessly since last visit. All functions tested good in diagnostics. RC, FC and pantry temps were correct. Thermistors are reading correct. Checked continuity through door harness and all wires tested good. No visible breaks or tears in wiring. Emitters working good. Compressor and condenser fan working evap motors working. Spoke with techline and found no current issues. Advised customer to monitor and if issue persists to give us a call. No leaks detected. Job complete.??????SR#7730739947"

We serviced a

FRIGIDAIRE RANGE

Model FFEF3018LSD

Near Killeen, TX 76549

Job Details: 05/12/2021

"Arrived on site to install previously ordered part.Removed and replaced the front right infinite switch, reassembled and unit working as designed.Job complete"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Austin, TX 78735

Robert

Job Details: 05/12/2021

Arrived on job for complaints of not lighting. Found orifice blockage. Removed blockage and test.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near San Marcos, TX 78666

Andrew

Job Details: 05/12/2021

"Arrived on site to test unit for gas leak. Found leak on flex hose connection to valve was loose. Verified leak with home owner. Tightened connection, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Kyle, TX 78640

Leonardo

Job Details: 05/12/2021

Arrived on site to test unit for no burners working. Test power and power is good. Plugged unit back in and all burners working at this time job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Leander, TX 78641

Tommy

Job Details: 05/12/2021

"Arrived onsite for range seal falling apart, being dented and legs being bent. Upon arrival found top panel dented, found unit seal damaged and beginning to tear, found both legs bent not allowing unit to level correctly. Ordering two legs as well as gasket. .; ordrng 1 WPW10535778 (Gasket) and 2 W10819918 (Feet)s"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS

Near Austin, TX 78744

Leonardo

Job Details: 05/12/2021

Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Lakeway, TX 78734

Luis

Job Details: 05/12/2021

"Arrived on site for no cool in fresh food compartment. Unit not defrosting,ran diagnostics bimetal reading open,bypassed bimetal unit still reading open,diagnosed a defective main control,replaced main control powered unit on ran diagnostics heater energized with bimetal reading closed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78753

Scott

Job Details: 05/12/2021

Arrived on site for not spinning out in rinse . Ran diagnostics when unit went into spin , it was making loud screeching and banging noise . Ordering gear case , splutch , actuator , motor , cap, cover and belt . No water leaks detected at time of service. Call to set return .; ordrng 1 W10721967 (CAM) and 1 W10890624 (MOTOR) and 1 W11239857 (BELT ) and 1 W11428524 (CAP) and 1 W11454741 (GEARCASE ) and 1 WPW10427633 (COVER )"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78753

Scott

Job Details: 05/12/2021

"Arrived on site for washer making a lot of noise during spin . Ran diagnostics, loud scraping and knocking around when in high spin. Replaced gearcase and cam. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDS06

Near Austin, TX 78753

Luis

Job Details: 05/12/2021

"Arrived on site for no cool. Powered unit on no frost formation on evaporator,pierced system low side reading -20 diagnosed a leak in the system,replaced evaporator,valve and filter drier. Unit not keeping vacuum,unable to trace of location losing pressure added refrigerant to add dye to system to locate leak found uv dye leaking from exchanger in compressor compartment called tech support documented and sent pictures of leak. ; ordrng 1 W11401413 (Coupling), used 1 W10896689 (Coupling), 1 W10896677 (Coupling), and 1 W11401417 (Coupling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5YHAXTL02

Near Round Rock, TX 78681

David S

Job Details: 05/12/2021

"Arrived on site to diagnose fresh food section not cooling, customer informed of ice building up in certain areas of the fridge, found that the baffle had ice build up blocking the air flow from the freezer completely. Found that the customer had an additional drawer not found in the parts breakdown and seemingly not from the unit whatsoever causing a potential bad seal causing moisture to get in and cause ice build up, steamed out the ice using the steamer and informed customer of the part that was in the fridge causing the issue. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Kyle, TX 78640

Kevin

Job Details: 05/12/2021

"Arrived on site and inspected washer and found it squeals at the beginning of the spin cycle. Disassembled all parts under washer and found gear case its beginning to leak oil. Replaced it and belt and cam kit. There is no other parts on the washer that could be causing this situation. No water leaks from connections at time of service, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB4

Near Leander, TX 78641

Tommy

Job Details: 05/12/2021

Arrived onsite for previously diagnosed parts. Upon arrival found wiring harness wasnt burnt out replaced unit control and bulb and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Round Rock, TX 78664

Wesley

Job Details: 05/12/2021

Arrived onsite and tested switches per tip from SW. found only issue to be right front switch. Replaced switch. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS27CXWH0

Near Austin, TX 78731

David Z

Job Details: 05/12/2021

"Arrived on site to diagnose refrigerator that is warming Im the refrigerator section, while freezer is cooling properly. Ran diagnostic menu tests and found no failures per diagnostic. Checked fans and damper. Found fans working well and damper is opening and closing as designed. Checked resistance of thermistor and found thermistor reading properly. All components are testing good, frost pattern is normal and full. Found ice building at the pantry vent only. Sealed pantry vent seal with silicon. Only other possible cause can be the Ui (brain) control. Since ice in bucket was melting, customer found it dripping it from the dispenser door. Ordering dispenser door assembly to resolve,Ordering parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI15NDXZQ1

Near Austin, TX 78702

Jacob

Job Details: 05/12/2021

"Arrived onsite for no making ice. Tested unit. Found that the unit was trickling in water. Tested the water pressure from the wall. Water pressure good, but it had some lime scale buildup. Re attached water line. Tested unit, water still trickling in. Need to order new water valve. Rescheduled with customer ; ordrng 1 W10881366 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Cedar Park, TX 78613

Kayman

Job Details: 05/12/2021

Arrived onsite for washer wobbling or shaking. Upon inspection I found the unit looked un level. I confirmed the unit was not level I checked the floor and found it was not level either. I ran a diagnostics cycle and found the unit working as designed. No excessive shaking in diagnostics. The unit is working as designed at this time. I will speak to the front office about the situation. Job complete.

We serviced a

JENN-AIR RANGE

Model JES9800AAS

Near Seguin, TX 78155

Andrew

Job Details: 05/12/2021

"Arrived on site to test unit for oven acting erratically. Was able to locate ?missing? tag. , (main control, T-bracket for elements).

We serviced a

KENMORE RANGE

Model 790.755032

Near Austin, TX 78759

David Z

Job Details: 05/12/2021

Arrived on site to install rebuild control. Installed control. Powered on unit and found display bright and unit working as designed.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS2

Near Leander, TX 78641

Kayman

Job Details: 05/12/2021

Arrived onsite to install previously diagnosed parts. I installed the recirculation pump and tested the unit. The unit is operating as designed I advised the customer that the unit would start making ice within a couple of hours. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78681

David S

Job Details: 05/12/2021

"Arrived on site to replace pantry UI and UI harness, replaced both and now unit is working as designed. Informed customer to give it a good 24 hours before unit is cooling fully. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS

Near Lampasas, TX 76550

Job Details: 05/12/2021

Arrived on site to install previously ordered part.Replaced the faulty ice maker and unit began operating properly.Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Round Rock, TX 78681

David S

Job Details: 05/12/2021

"Arrived on site to diagnose fridge freezing food in the fresh food section, customer informed us he isnt blocking any vents on the unit, from there we tested the units thermistors and all tested fine, tested the baffle and it tested good as well. Replaced units UI and utilized test #7 to put the unit into basic defrost rather than global, unit is operating as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78731

David Z

Job Details: 05/12/2021

Arrived on site to install previously diagnosed valve to resolve leaking washer. On inspection of valve found it damaged in box. .; ordrng 1 W11175771 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model RSW24E0DAM

Near Buda, TX 78610

Robert

Job Details: 05/12/2021

Arrived on job to replace previously diagnosed part. After replacement test operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Marble Falls, TX 78654

Cliff

Job Details: 05/12/2021

Arrived on site to replace previously ordered parts for refrigerator. Installed new gasket and all is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Braunfels, TX 78130

Andrew

Job Details: 05/12/2021

"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker, tested unit, unit works good. Job complete."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Hutto, TX 78634

Wesley

Job Details: 05/12/2021

Arrived onsite and found unit leaking from crack in the internal drain hose. Ordering internal drain hose to repair. Office to reschedule.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Round Rock, TX 78665

Jimmy J.

Job Details: 05/12/2021

Arrived on site for Noise occurs when the door is open and then again when door is shut. Also randomly. Noise is like a. Opened door and customer identified the noise as dampener opening and closing. Ran temps in fridge and freezer. Fridge is cooling as designed. Explained to customer how dampener works along with the noises it makes. Job completed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Del Valle, TX 78617

Matthew

Job Details: 05/12/2021

Arrived onsite for dryer not heating. Upon inspection found faulty cutoff. Replaced cutoff and tested. Unit was functioning properly. When moving unit back into place tested again and unit was not heating again. Checked unit again and also found issues at socket. Unit is now functioning properly but customer will also need to have electrician inspect wall socket.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Harker Heights, TX 76548

Tyler

Job Details: 05/12/2021

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I was able to confirm unit was running but compressor wasnt pumping refrigerant through system. After recovering refrigerant I was able to install and replace compressor, access valve and uv dryer. After repair I pulled vacuum for 20 minutes I recharged system with 3.7oz of refrigerant as designed by manufacturer. Found after reassembling and restoring power that unit had high/low side psi of 153/0. I formed customer it should take 24 hrs to cool. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Leander, TX 78641

Kayman

Job Details: 05/12/2021

"Arrived onsite for ,microwave making noise once fan Is engaged and when it turns off. I found the noise in question is the damper flap opening to vent air out while turned on and closing when turned off. I advised that this is a normal sign. And most likely a sign of good installation. Job complete."

We serviced a

JENN-AIR RANGE

Model JDRP648HL00

Near Lago Vista, TX 78645

Lou

Job Details: 05/12/2021

"Arrived on site to inspect cooktop flames. Upon further inspection, I found that all of the burners flames are too high which can potentially be a safety issue. I checked all orifices and found them to be incorrect or not with the correct orifice holder. I corrected all orifices and used 4 from extras in my van stock (W11428599) then retested all burners. All burners are operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Austin, TX 78741

Kevin

Job Details: 05/12/2021

Arrived on site and inspected washer and found diagnostic cycle will not progress any function. Spoke with techline and they recommended replacing control panel first and then replacing control board. This did not fix anything. Spoke with techline again and due to customers experience they recommended replacing lid latch. Washer will now begin to cycle and complete all diagnostic functions. Job complete 7730741179

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Hutto, TX 78634

Wesley

Job Details: 05/12/2021

Arrived onsite and found unit operating with obstruction in evap drain tube causing leaking from freezer evap. Cleared obstruction and advised customer on defrosting unit to eliminate the symptom. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78734

Robert

Job Details: 05/12/2021

Arrived on job for complaints of control not working. Found the compressor working but no fans or lights. Found the control has no 12vdc flowing out. Will need control to complete. ; ordrng 1 W11330486 (CONTROL ) and 1 W11336586 (CONTROL )

We serviced a

KITCHENAID OVEN

Model KEBS109BSS00

Near Bastrop, TX 78602

Matthew

Job Details: 05/12/2021

Arrived onsite for oven light not functioning. Upon inspection found left side light not functioning. Replaced light and unit is functioning properly. Job complete

We serviced a

GE REFRIGERATOR

Model CYE22TP4MBW2

Near Austin, TX 78726

David Z

Job Details: 05/12/2021

Arrived on site to diagnose refrigerator that is building ice in freezer. On arrival customer opened freezer and showed me the ice building on the drawer and liner in the upper left corner. Found the door gasket is not sealing and has a gap in the top left corner. Heated door gasket and formed to allow sealing against liner. If unit doesnt stay sealed we will need to replace the door gasket for the FC. Melted remaining ice. Call complete.

We serviced a

KITCHENAID RANGE

Model KGSS907SSS03

Near Austin, TX 78723

Matthew

Job Details: 05/12/2021

Arrived onsite for range intermittently heating. Tested sensor and ohmed good. Igniters are working but unit will try and heat then shut off before reaching target temp. Pre heat at 350 and reached 340 before cycling down. Unit has main control issue. Replaced control. Tested unit at 350 and reach 400 degrees on preheat. Unit cycling correctly. Job complete

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near San Marcos, TX 78666

Andrew

Job Details: 05/12/2021

Arrived on site to test unit for shutting of in middle of cycle.

We serviced a

GE REFRIGERATOR

Model PSC23SGPA SS

Near Leander, TX 78641

Lou

Job Details: 05/12/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the reservoir cracking and the filter head being damaged, I removed and replaced the reservoir and filter head and tested. Reservoir filled with water but the dispenser would not dispense water. I disconnected the water line at the bottom left hinge and dispensed water and water came out of the hose. I attempted to blow through the tube that runs inside the FC door and found it to be clogged. Using my steamer, I attempted to blow the water tube out and it failed. It appears that the tube is clogged or collapsed. ; ordrng 1 WR78X10845 (Left FC door) and 1 CNOTE (Door discontinued)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFD2561HES

Near Cedar Park, TX 78613

Kayman

Job Details: 05/12/2021

Arrived onsite for refrigerator taking long time to cool after having doors open. Upon inspection I found the RC=38 and the FC =5 I could hear the damper has failed and making a loud grinding noise. I checked the thermistors in diagnostics and found them showing good and displaying correct temps. The customer agreed so I replaced the damper. I tested the unit and it is working as designed and no longer making abnormal noises. I could also feel air flowing through the damper. Job complete.

We serviced a

GE REFRIGERATOR

Model GFE28HMKEES

Near Austin, TX 78759

Luis

Job Details: 05/12/2021

Arrived on site. Replaced defective ui control powered unit on ui working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78717

Justin

Job Details: 05/12/2021

Arrived on site to install previously diagnosed parts. I unplugged the unit and installed the new UI. I then tested the unit in diagnostics mode and found no more stored error codes. I ran a test cycle and it ran through as designed. No leaks observed at the time of service. Call complete.

We serviced a

GE WASHER

Model GTWS8455D0MC

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/12/2021

"Arrived on site for to install previous diagnosed parts. Gained access to top of gear case and found nut that holds gear case to basket has corroded and will need to break off (see SD-QUICKPIC). Removed mode shifter kit and turned tub to see if noise was still present and it was. Informed customer of issue, requested to install parts on hand and return with with nut. Customer stated that they would need to use unit this week. ; ordrng 1 WH02X10363 (NUT HUB)"

We serviced a

SAMSUNG DRYER

Model DV5471AEP/XAA-01

Near Leander, TX 78641

Justin

Job Details: 05/12/2021

"Arrived on site for a dryer not heating. I turned on the unit and there was no heat what so ever. I gained access to the heating element and found it ohmd out open. The two thermostats ohmd out good. I uninstalled the old heating element and vacuumed out all of the excess dust in the bottom of the unit. I then installed the new heating element and tested the unit. The unit is now heating. I used my thermocouple to check for temp fluctuations at the vent with it off and it was good. I put the vent on and tested it and found it a little slower. I advised the customer of this and let the know the may want to get the vents checked out, for it could affect drying. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Manor, TX 78653

Matthew

Job Details: 05/12/2021

"Arrived onsite for dishwasher having odor. Upon inspection found unit passed all cycles. No error codes at this time. Inspected filter, sump, and drain line. Unit is performing as designed. Recommended customer increase frequency of clean cycle. Instructed customer on routine maintenance and care."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, TX 78702

Jacob

Job Details: 05/12/2021

"Arrived onsite for unit not filling with enough water to wash the clothes. Put unit in diagnostics and got no error codes. Tested unit in automatic diagnostics p. Unit tested good. No leaks at this time. Customer did show as to how much clothes were being loaded all at once and clothes seemed to be loaded to the top of the drum. Instructed customer on proper loading of the unit and soap usage to allow the unit to run smoothly, and the amount of water is at a smaller amount due to energy efficiency. No leaks at this time. Job complete"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Kyle, TX 78640

Kevin

Job Details: 05/12/2021

"Arrived on site and inspected dryer and found at this time it is working properly. Customer experienced dryer not starting and interior light would not turn on when door is opened. Confirmed voltage at terminal block is good and connections are good could not duplicate experience. Requested that customer continue to monitor Dryer any further information would be helpful in diagnosing experience, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Leander, TX 78641

Tommy

Job Details: 05/12/2021

"Arrived onsite for refrigerator leaking upon arrival found unit bottom left rc water was loosely connected leaking into drain pan over loading it. Tightened snd tested, unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Round Rock, TX 78664

Jimmy J.

Job Details: 05/12/2021

Arrived on site for ref left door not closing. Found left door inner section that makes contact with door switch concave causing it to not make proper contact with the door switch making dispensing ice and water not possible. Used truck stock part WP2177331 (square block) to close the small gap that the door had to ensure the door switch made contact with the inner door once closed. Installed square block and tested ice and water. Both dispensing as designed. No leaks detected. Job completed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Dripping Springs, TX 78620

Brandon

Job Details: 05/12/2021

"Arrived on site for customer complaint of loud noise, found blower wheel stripped at motor shaft, I had to cut off motor shaft and replace blower wheel and motor, after replacing, unit tested good."

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNTS2

Near Lakeway, TX 78734

Luis

Job Details: 05/12/2021

"Arrived on site for no ice. Ran diagnostics diagnosed weak water flow from valve,removed valve installed new valve due to water entering control on valve water filled with good pressure and shutting off,advised customer to let valve sit powered off to dry control and turn unit back on later today. ; used 1 WPW10217917 (Water valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Round Rock, TX 78665

David S

Job Details: 05/12/2021

"Arrived on site to diagnose fridge with missing or broken parts, found the fridge to be very unleveled upon initial inspection. Upon further investigation we found that the units front left wheel was completely out of position, we removed it completely and replaced a new rivot pin into place. Unit is operating as designed and is leveled. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Austin, TX 78745

Kevin

Job Details: 05/12/2021

arrived on site and inspected refrigerator and found no frost pattern,took one picture, will need to schedule for a sealed system repair.; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 W10143759 (Dye drier) and 1 8201786 (Starter kit) and 1 WPSAV-4 (Stub)"

We serviced a

WHIRLPOOL RANGE

Model WMH31017HS6

Near Austin, TX 78747

Leonardo

Job Details: 05/12/2021

Arrived on site to test unit for light not turning off. Test unit and found bad control board. Replaced board test unit and unit test good job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM00

Near Austin, TX 78732

Robert

Job Details: 05/12/2021

Arrived on job for complaints of leaks. Found the door to the freezer frozen shut will need the defrost before processing. ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW3

Near Austin, TX 78744

Kevin

Job Details: 05/12/2021

"Arrived on site and sound hot water and cold water are swapped. Also found cold water valve is not running. Hot water valve is the blue one and it will not turn off at the wall. Recommended replacing valve assembly to homeowner. After replacement washer will now complete automatic cycle test 51.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Blanco, TX 78606

Brandon

Job Details: 05/12/2021

"Arrived on site for customer complaint of unit leaking, found defrost drain line was clogged, I removed drain line behind unit, it was clear, she has multiple refrigerators and freezers, she said she would just unplug unit for a couple of days.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Austin, TX 78704

Kevin

Job Details: 05/12/2021

Arrived on site and set washer to run on a quick cycle and found water is slowly building up on the floor after the first drain. Removed rear panel and found internal drain hose that connects the drain pump to the drain hose connection on the rear of the washer has a small leak. A new one will be needed to correct the issue.; ordrng 1 W11316671 (Inside Drain hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Austin, TX 78732

Robert

Job Details: 05/12/2021

Arrived on job to replace previously diagnosed parts. Found the fascia dripping water. Checked and found 120v and open heater. Also fan working good. Ran diagnostics and found the icemaker had no ice or water in and no codes. The harvest was good and water filled when during testing. Ordered fascia.; ordrng 1 WPW10553630 (escutcheon)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Leander, TX 78641

Kayman

Job Details: 05/12/2021

Arrived onsite for refrigerator making abnormal noise. Upon inspection I found the unit popping at the left side door when closing. I found the left side lower hinge cam slipping out of place. I lifted the door and adjusted the cam to ensure it was in correct position. The unit is no longer making any abnormal noises at this time.

We serviced a

JENN-AIR OVEN

Model W30400P

Near Wimberley, TX 78676

Andrew

Job Details: 05/11/2021

"Arrived on site to test unit for door not unlocking and fan not turning off after self clean mode. Found oven temp sensor was open causing unit to lock door and turn fan on. Open sensor causing unit to not know what temp is and as a safety measure locks door and turns fan on. Needing oven sensor to fix issue. Office to reschedule.; ordrng 1 12001656 (sensor,ovn)"

We serviced a

WHIRLPOOL COMPACTOR

Model KTTS505ESS0

Near Austin, TX 78730

Kevin

Job Details: 05/11/2021

"Arrived on site and inspected compactor and found one of the welds holding the bin and facade bracket together has failed. Replaced the bin and compactor is now correct, job complete"

We serviced a

UNKNOWN VENTHOOD

Model UXT5236BDS1

Near Austin, TX 78746

Leonardo

Job Details: 05/11/2021

Arrived on site to test unit for blade making noise when unit starting. Test unit and found blade not secure correctly making blade hit metal. Secured blade test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Smithville, TX 78957

Matthew

Job Details: 05/11/2021

Arrived onsite to replace previously diagnosed parts. Replaced HV control. Tested unit and unit is functioning properly. Job complete

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ1

Near Austin, TX 78758

Scott

Job Details: 05/11/2021

Arrived on site for front of microwave door cracked and unit will not start periodically or heat . Found crack in fram of door itself causing door not to properly hit micro switches . Will also need micro switches and inter locks . Will need AUTHO . ; ordrng 1 AUTHO and 1 W10269458 (BOTTOM SWITCH ) and 1 W10269460 (UPPER SWITCH ) and 1 W10727360 (BOTTOM SWITCH ) and 1 W11031967 (DOOR SS ) and 1 WP8206419 (TOP INTERLOCK ) and 1 WPW10156813 (BOTTOM INTERLOCK )

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0AS02

Near Pflugerville, TX 78660

Wesley

Job Details: 05/11/2021

Arrived onsite and replaced shorted sensor. Unit is now operating as designed. Advised customer on repair All checks good.

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Leander, TX 78645

Justin

Job Details: 05/11/2021

Arrived on site for a wall oven with a dented door. Customer could not provide closing documents and I advised the customer that we will need those to go through with the repair. Customer will have to reach out when those are obtained and office will need to reschedule. Ordering the name tag for the door as well. ; ordrng 1 W10839793 (Name Plate) and 1 ClosingDocuments (Closing Documents)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Leander, TX 78641

Tommy

Job Details: 05/11/2021

"Arrived onsite for microwave making loud noise from fan. Upon arrival found unit fan still not seated correctly, adjusted. Job Completed."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Leander, TX 78641

Tommy

Job Details: 05/11/2021

Arrived onsite for oven making loud noise. Upon arrival found igniter out of position. Replaced and reseeded. Tested unit is now operating as designed. Spoke with customer on unit and thats it will make a click and slight sound during ignition. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY01

Near Kyle, TX 78640

Andrew

Job Details: 05/11/2021

"Arrived on site to test unit for no ice production. Found ice maker did not respond to diagnostics. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Pflugerville, TX 78660

Kayman

Job Details: 05/11/2021

Arrived onsite for dryer not spinning. After arriving I confirmed the unit is not spinning but it is heating and blowing. After confirming correct wall and terminal block voltage. I accessed the bulk head and found the belt had split and come off of the motor mount. I replaced the belt and pulley idler. I tested the unit and it is working as designed at this time. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Taylor, TX 76574

Wesley

Job Details: 05/11/2021

"Arrived onsite and tested unit and found locked rotor error. Found basket spun freely in standby, but when spin was engaged in diagnostics the stator seemed to present a charge to spin and brake at the same time. Ordering stator to repair. ; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W11170706 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Austin, TX 78728

David S

Job Details: 05/11/2021

"Complaint is the top ice maker isnt producing. I found fault code e5 in step 56, I put the unit through a harvest and it cycle. I put the unit through a full test and the valve opened but no water dispensed. I tested voltage and resistance at the ice make fascia and it is good. I did a temp check in the freezer and found it at zero. I did a temp check in the ice box and found it at 03. I tested the ice box fan and found it working. I changed the unit from adaptive defrost to basic defrost. Im going to order an icemaker to complete the repair, and the fill tube heater just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W11483245 (Ice maker) and 1 W11087201 (Fill tube heater)"