"Arrived onsite for unit leaking water. Looked at the unit and found that the unit was not leaking water but the leaks was coming from the hoses them selves. When taking off the hoses, the water valve at the wall were in the off position but the water would still be trickling through and not stopping. Let customer know that a plumber would have to get the issue corrected. No issues at this time. Job complete"

"Arrived on site to diagnose refrigerator that customer says has had 2 occurrences of temperatures increasing in the freezer. On arrival I checked temperatures and found the RC at 38, and the FC at 2 and dropping. I asked the customer if they had power outages often, and they do have some surges and outages at times with the neighborhood being under construction. Advised to get a surge protector for unit to protect the electronics. I checked the contents of fridge and FC and advised customer to clear the airflow channels in the RC to make sure air can circulate, as most shelves were blocked. This would result in the unit working harder to cool the RC. Clearing airflow channels and reducing the number of times in the FC should resolve any temperature concerns. Unit is working as designed. Call complete."

"Arrived on site to repair unit for error codes, I replaced heater w/NTC sensor and control board, unit tested good."

Arrived on site for Oven isn?t heating. Placed in diagnostics and no error codes came on. Set oven to bake and igniter wasnt coming on. Set oven to broil and it also would not turn on. Removed igniter and tested resistance. Igniter has failed. Installed new igniter and oven will now bake and broil as designed. Job completed.

Arrived onsite for washer not dispensing detergent. Upon arrival put unit in diagnostics and found no stored error codes. Ran individual test and passed. Called tech line for assistance. Ran detergent pump test and did activate and dispense detergent into tub. All components seem to be functioning. Customer did have the dilution dialed up so put to recommend 2X. Tech recommended that if symptoms persist the control will need to be replaced.

Arrived on site for fridge not cooling in fridge section. I inspected the unit and work area. I found the freezer evaporator Incase in ice. I tested the defrost bimetal and found it open. I put the unit into diagnostics and test 38 I found voltage at the control for the defrost heater. I spoke to the customer about needing the defrost metal harness. The office will reschedule when we have an eta part. ; ordrng 1 W11551372 (Fc evap harness)

"Arrived on site to diagnose washer that is beeping and not starting at times. Checked error codes and found F5E1 lid open when cycle started, F2E1 stuck key error. I tested the lock several times and found no problems with the lock, likely stuck key error causing problems starting. Ordering new console to resolve stuck key. ordrng 1 W10607414 (Console) and 1 Autho (Autho)"

"Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site siliconed liner . Was on site for other appliances , after about hour and half , no sign of any moisture.No water leaks detected at time of service. Job complete ."

Arrived onsite and found actuator had slipped causing poor washing. Replaced actuator. Unit is now operating as designed.

"Arrived on site to inspect unit for a sudden leak, upon inspection found the valve had cracked due to pressure causing a big leak. Replaced valve and all functions returned with no leaks. Complete"

Arrived onsite and found unit condenser in side wall of unit getting hot and concerning customer. Advised customer that condenser heating in side wall is a normal function of the cooling cycle. Advised customer on use and care and design. All checks good.

"Arrived on site for customer complaint of unit making loud noise, doors not level, and water dripping out of dispenser. I leveled the doors, found failed damper motor, I added silicone to water tube and fitting, but unit still dripping out of dispenser, ordering connector for water dispenser, dispenser tube, and valve. ; ordrng 1 W10869522 (Damper) and 1 WPW10386778 (Water tube) and 1 WPW10341320 (Valve) and 1 WPW10277958 (Water tube connector)"

Arrived onsite for refrigerator not cooling properly in RC. Freezer temperature at 3 degrees . Tested dampener and is functioning. Checked ventilation and was clear. Unit has miscommunication between thermistor and control board. Ordering thermistor with harness attachment and board. Needs AUTHO. Office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10267346 (harns-wire) and 1 W10267646 (control board)

Arrived onsite for washer not advancing through cycle. Upon arrival customer informed me that unit had standing water. Put unit in diagnostics and found drain pump not functioning properly. Replaced drain pump. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.

Arrived onsite for unit making really loud noise due spin cycle. Put unit in drain and spin. The unit got really loud during spin.

Arrived on site for a microwave no venting properly. Upon arrival I tested the airflow and found it not holding up a piece of paper. I gained access to the damper and found it stuck partially closed. I adjust this and the unit was now working as designed. Call complete.

Arrived on site to diagnose an ice machine that is not producing. Found water level sensor failed and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site for a washing machine not filling. Upon arrival the customer stated it is not working properly and they cannot even run it. It will turn on and do nothing except lock. They will then need to cycle the power several times to unlock it. I put the unit into diagnostics mode and found stored error code F6E1 for communication error between CCU and MCU. I gained access to the door switch and ohmd it out. I found it working as designed. I then tried to run a test cycle and found nothing activating. It took me several power cycles to finally get the test cycle to start. During the cycle I found the control sending voltage to each load for a split second and then shutting off. I found the control to be bad and needing to be replaced.Call complete.

Arrived onsite and replaced loose belt: unit is operating properly. Advised customer on repair.

"Arrived on site to inspect unit for not cooling, upon inspection found the unit was not defrosting due to multiple issues with control and thermistor values, fridge has a avg temp of 50 and Freezer had a minimum temp of -25 and avg of

Arrived on site for dishwasher not powering on. I inspected the unit and work area. I found the unit is on a light switch. I gained access to the junction box and found the wiring shorted out. I powered the unit off. I cut back the shorted wiring. And reinstalled the wiring using wire nuts with metal inserts. I powered the unit back on and ran it through the diagnostics cycle. I found no error codes and the unit working as designed. Job complete

Arrived on site to test unit for no power. Test unit and found black wire at junction box disconnected. Secured connection test unit and unit test good job complete.

"Arrived on site to test unit for slow ice production. Found ice bin was about half full and ice sheet was forming. Noticed abnormal heat radiating from unit. Compressor was extremely hot and pulling a steady 3.4 amps. Spoke with PR to verify sealed system needed. Customer stated he is reaching out to contractor to get unit replaced rather than repaired. Ordering parts incase decision to repair is made. Customer stated he will call to cancel if unit is getting replaced. If agree to repair needing compressor, NONUV drier(x2), evap and access valve. Also requesting 3hrs on return visit. ; ordrng 1 WPW10605286 (Compressor) and 2 WPW10200037 (Drier)s and 1 Accessvalve (Access valve) and 1 WPW10218037 (Evaporator)"

"Arrived on site to replace FC evap thermistor , control and UI from previous diagnosis. Replaced parts, tested unit, unit works good. Heater is now engaging as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for a issue with ice build up in upper freezer cab, found no defrost issue and found the gasket showing signs of wear. The doors are even, fan is on. Ordering gasket to fix condensation. Office to reschedule ; ordrng 1 W10911504 (gasket-fip)"

"Arrived on site to inspect unit for not turning off light, upon inspection I found the control board shorted and causing the issues, ordering control, office to reschedule ; ordrng 1 W11369662 (CONTROL )"

"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit was spinning with a low growl. Replaced actuator, motor and belt. I found that just the agitator was spinning, checked hub and found the spindle spinning freely. Ordering thrust hub and hardware. Office to reschedule ; ordrng 1 8533953 (screw) and 1 W10396887 (hub) and 1 W10402178 (retainer)"

Arrived onsite and found unit operating with no cool in the freezer and struggling to keep temp in the fridge. No frost pattern on freezer evap. Ordering compressor and non due dryer to repair. Office to reschedule. .; ordrng 1 W11393142 (Compressor) and 1 W10843121 (Non dye drier) and 1 W10913906 (Access valve)

Arrived onsite for dishwasher leaking from left corner and dispenser not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran normal cycle and did not detect any leaks on visit. Replaced dispenser for issues . No leaks present at this time. Job complete

"Arrived on site for no ice and sharp panel. At time of visit ice bin full per customer ice will stop found bail arm not fully seated into icemaker housing,installed bail arm fully to housing tested bail arm operation good. ; ordrng 1 W10799262 (Door panel fzr)"

"Arrived on site to diagnose oven that customer says is not working within normal temperature range. Customer informed me the inspector came out and measure temp with an IR thermometer and said temp was off. Provided estimate to customer of $189.99 + tax for calibration, estimate was approved. Utilized a thermalcouple and measure temperature swings in oven. Verified proper preheat time and temp, reaching 350 preheat. Measured cycle temps and found an average of 350. Upper temps reached 405, with lower reaching 295 at the lowest. These units have fairly long cycle times, and when temp is measured via an IR thermometer, it may be at a low point during the heating cycles. Unit is averaging 350 when set to 350 and working as designed per manufacturer. Call complete."

Arrived onsite to install previously diagnosed parts. I installed the gear case and slider. I tested the unit and it is working as designed at this time with no leaks detected during time of service. Job complete.

"Arrived on site and sound left fresh food door is dented inward not allowing door switch to close properly. Added spacer from truckstop and/or is now registering properly and water and ice will dispense, job complete wpw10221048"

Arrived onsite for washer stuck in sensing and not washing. Upon inspection I found a error code for long fill or no fill stored in the units control. I tested the valve and found the cold side not engaging. I found 120VAC going to the cold side when activated. All functions passed and the unit is working designed at this time. No leaks were detected during time of service. Job complete.

Arrived onsite and reset interlock cam to repair issue of sticking switch. All checks good. Unit is now operating as designed.

Arrived on job to replace previously diagnosed parts after replacement test operation still not spinning correctly. Spoke with SW and ordered slider. ; ordrng 1 W10734521 (slider)

"Arrived on site for a refrigerator not dispensing water well. Upon arrival the customer stated the IM was no longer making ice and the water dispenser barely trickled out. I tested the unit and found the same results. I removed and bypassed the filter and found both now working as designed. This indicates a faulty filter head. The customer had also pointed out a leak at the top of the refrigerator. Upon further inspection I found a pin hole in the water tube. I am ordering the tube and the filter head for the repair. I advised the customer for the time being not to use the water, for it is causing the water to leak from the tube. Office to reschedule. ; ordrng 1 W11415785 (Water Tube) and 1 W11346622 (Reservoir and Filter Head Assembly)"

"Arrived on site to replace broken dispenser, after replacing, unit tested good."

Arrived on site for 2nd attempted ice maker is not producing ice No ice production. water dispenser works fine. Placed in diagnostics and no error codes came on for ice maker. Ran ice harvest and ice maker harvested without issue. Ice maker thermistor also passed. Tested ice box fan and it was barely blowing. Removed DV board and installed new DV board. Powered on and ice maker box fan is blowing strong as designed. Temps were already set to recommended. Took temps upon arrival and temp is correct for ice production. There were small ice cubes in the ice bin but nowhere near the proper size. New DV board will provide the proper voltage for ice maker to begin producing ice. Job completed.

"Arrived on site to inspect unit for not cleaning upper dishes. Upon inspection found the unit worked normally but had some build up, cleared build up. I instructed customer on proper cleaning. Complete"

Arrived on site to diagnose a refrigerator that is not producing ice. Homeowner has already corrected issue but wanted unit inspected. Found all is functioning properly at this time and no leaks were found at time of service. No repairs needed at this time.

"Arrived on site to replace right door fresh food switch . Found switch pretty much insulated in . Called tech line , was advise to remove it with out damage to liner . Managed to remove switch , but molex connection is buried in insulation. Unable to get any slack in harness to plug in new switch .Job complete , no leaks detected at time of service.

"Arrived on site to follow up on microwave oven combo that has MW not counting down on timer. Ran unit and verified timer is staying static and not moving. Unit only shuts off if door is open or cancelled cycle. Called tech line and spoke with Cathy, SR7731250690. Unit has no errors present. Recommended we replace console with new console ordered from Plainfield warehouse to resolve, issue appears to be related to software. Office to schedule when we can get console. ; ordrng 1 W11297728 (Console)"

Arrived on site to diagnose a dishwasher that will not turn on. Found no failures to unit at this time and advised customer on operation of unit. No further repairs needed and no leaks were found at time of service.

Arrived on job for complaints of freezer door hard to open. Frost on rails stopping door form opening properly. Adjusted top of rail so door has better seal.

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested at 200 degrees on bake and the unit operated as designed. Retested at 300 degrees and it continued to operate as designed.

Arrived on site to diagnose dishwasher with dispenser issue. Customer showed me the latch for the lid on the dispenser came out. Replaced dispenser with new and verified latch is tight. Customer is using liquid detergent and shows no indication of misuse or abuse. Unit working as designed. Call complete.

Arrived onsite and found blower switch burnt and dropped out of mount. Ordering switch to repair. . ; ordrng 1 WP4456836 (Switch)

"Arrived on site for customer complaint of unit not dispensing ice, found ice shaft was frozen at auger motor, I removed and cleaned ice shaft and all ice, unit tested good.

Arrived onsite to replace previously diagnosed parts. Used tray mounting kit to secure pan to compressor. Unit is functioning properly. Job complete

Arrived back on site to install previously ordered door and nameplate. Unit now works properly to customers satisfaction. JOB COMPLETE

"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head leaking water and the FC light not functioning, I removed and replaced the filter head and FC light switch and tested. Unit is operating as designed. Also found that the FC door is not sealing properly and ice is building up at the bottom the door. Removed the door and found that the door liner is badly warped. Also found that after leveling the unit, the right crisper door continues to pop out and wont stay closed. I am ordering the FC door & gasket, the crisper frame and right crisper drawer. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11435329 (FC door) and 1 W10571967 (FC door gasket) and 1 WPW10329866 (Crisper frame) and 1 WP67004515 (Drawer) and 1 WP67005923 (Drawer front)"

"Arrived on site to test unit for not producing ice. Found evap thermistor was hanging and not attached to evap. Secured thermistor, tested unit, unit works good. System Pressures were good. No signs of refrigerant leak. Job complete."

"Arrived on site to test unit for not washing, found wash motor receiving proper voltage but not engaging. Replaced sump and motor, tested unit, unit works good. No leaks detected.

"Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found F2E1 stored in the unit. I let the unit run through diagnostics and all tests passed with no issues. The customer advised me the unit will stop mid cycle sometimes and will be full of water. Other times it will stop mid cycle and be emptied. I called techline and spoke to Robert SR#7730932777 he advised me to check the OWI and possibly replace the UI due to the error code present. I replaced the owi and I will order the UI, main control, for return visit. I asked the customer to monitor the unit to see if the new owi shows any positive outcome while we wait for the UI. No leaks detected during time of service. Office to R/S due to part availability and please place customer on CANCELLATION LIST. ; ordrng 1 W11302460 (Console)"

"Arrived on site to replace in door water line from previous diagnosis. Replaced line, tested unit, unit works good. Advised customer old line some how froze over and bursted inside door. Advised that if it happened once it can happen again. No leaks detected. Job complete."

"Arrived on site to inspect unit for not allowing all selections on UI. Upon inspection found the control panel was shorted and causing issues, replaced UI and tested. All functions returned. Complete"

"Arrived on site for freezer leaking . Found drain tube clogged . Removed old duck bill and replaced with updated p-trap drain after steaming out evap tray and drain hole . No water leaks detected at time of service . No water leaks detected at time of service. Job complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Placed in a vacuum and found leak. Replaced multiple lokring fittings and placed a unit under vacuum again. The unit held a vacuum for 25 minutes. Charge the unit and the unit pressures got two -4 psi on the low side and 98 psi on the high side. Spoke to PR and was advised that was correct. Unit began to cool and is working as designed. Call complete.

Arrived onsite and replaced tracks and stops and wheels. Advised customer on repair. All checks good. Unit is now operating as designed

"Arrived on site to test unit for leak. Found inlet valve was leaking. Also found recirculating pump was not engaging. Verified proper voltage. Replaced valve and recirculating pump, tested unit, unit works good. Attempted to level unit but was unsuccessful as flooring was not added on rear 6inches. Advised customer to have flooring added to rear so machine can be properly leveled and not wobble. Advised customer to run cleaning cycle with Afresh. No leaks detected. Job complete."

"Arrived on site to inspect ice maker not working in refrigerator. Upon further inspection, I tested temps in the FC=7 degrees. I placed the unit in diagnostics and tested the ice maker in test 47 and it passed. Checked test 44 and the ice maker did not harvest due to the ice level arm failed to go all the way down and indicated a full bin. Checked the fill tube in test 45 and no water splashed. I found ice built up on the ice maker housing and under the ice bin which would indicate the ice maker fill tube is splashing water when dispensing. I removed and replaced the ice maker and retested and it is operating as designed and no water splashed while filling. I cleaned all of the ice build up off of the housing and chute plate and placed a bead of sealer around the chute gasket to seal off any air leaks in the gasket. No water leaks observed during service, job completed."

"Arrived on site and inspected dishwasher and found builder did not turn water on to the dishwasher when the house was turned over. After correcting it ran a diagnostic cycle and confirmed all operations are correct. Recommended to homeowner that rinse aid be used, discussed detergent usage and drying expectations, no water leaks from connections at time of service, job complete"

Arrived on site for a cooktop that was leaking gas on the middle back burner. I tested the unit and found a small flame sporadically coming from the base of the burner head. Upon further inspection I found the burner head screw broken off of and allowing the burner head to have a bad seal with the cooktop. I removed the broken screw and installed a new one from van stock (part W11323309). I tested the unit again and found the head now sealing properly. The flame was no longer coming from the bottom. I found no actual gas leak on the unit. The unit is now working as designed

"Arrived on site ,replaced sump and motor . Ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for a dryer that won?t start. Inspected unit and work area. Checked voltage at the terminal block and found in proper voltage. Found voltage at the wall was correct. Checked voltage at the control and voltage was correct. Spoke to PR and we ran through several tests checking voltage through the system. Found the thermal fuse, push to start switch, door switch, and timer good indicating the issue was with the motor. Ordering the motor and rescheduled the customer; ordrng 1 279827 (motor!dryer)"

Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I found inverter was receiving 120acv but not the 3-5 dcv through secondary harness to inverter from main control.

"Arrived on site for a dishwasher that?s leaking. Inspected unit and work area. The customer advised that the first time she ran the dishwasher water was all over the place. However, after running several other cycles the leaking seems to be sporadic and varying levels of water leakage. I cycled the door gasket and found parts of the gasket not fully engaged. Tightened the gasket and ran the unit through a normal wash cycle without the bottom rack which was filled with pots, pans, and Pyrex bowls. I ran the unit for 25 minutes going through two pre-washes and the main wash cycle. The unit ran as designed without any leaks. I did notice moisture build up (sweating) around the outer edges of the top of the door that seemed to be due to the cabinet not having any airflow around it when the unit got hot. I did advise the customer that due to the installation, they may have a couple drips here there. The customer stated that normally there is more than a few drips. Spoke to PR and was advised that by now, if there was an issue with the unit it would?ve presented itself. He advised that based on my information about the lower rack that the most likely cause of the leak was misdirection of spray due to the pots, pans, and bigger bowls shooting the water towards the door. I also did notice the customer had some white spots in her dishwasher due to soap residue. The customer did explain that she has been seeing white film on her dishes recently. Went over user care guide and advised the customer to run a couple different loads without the bottom rack and minimizing their soap usage to see if they have any further issues.Call complete."

Arrived on site to install previously ordered parts. Removed and replaced the valve and ice maker and unit filled and cycled. Ice maker was harvesting when I departed. Job complete

Arrived on site for Not heating. Placed in diagnostics and no error codes came on. Tested outlet at the wall and getting 120. Tested control and not getting good voltage from the control to start the magnetron. Ordering control board and interlocks and will be returning with all previously ordered parts to complete the repair. ; ordrng 1 W11383756 (Control board) and 2 W11197766 (Interlocks)s

"Arrived on site and inspected ice maker not working. Customer advised it began working soon after he placed the service call to Whirlpool, but he needed it checked , so I checked all functions of the unit and found the freezer was set to 4 degrees, which was too warm for the ice maker to drop after harvesting. I turned the temperature to 0 degrees which is recommended for proper operation. Unit works as designed. Customer satisfied. Job complete"

Arrived on site and inspected a side by side refrigerator not cooling. Confirmed the complaint and found the start device was clicking the compressor on for approximately 10 seconds and then the compressor stopped. Removed and replaced the start device and the unit began cooling. Placed a bottle of water inside the freezer and advised the customer when it freezes it at optimal temperatures. Customer satisfied. Job complete AHS

Arrived on site for dishwasher continuously running. Upon arrival found f8e2 error but after further inspection found no shorts or electrical or hardware failures with drain pump. After further testing I called whirlpool techline and spoke with Drew sr#7731255598. After running resistance tests on owi I found it had shorted causing continues run time. Per techline we replaced main control as well as owi sensor. Unit now functioning as designed no leaks during repairs call complete.

Arrived back on site to install previously ordered lid lock. Removed and replaced it and unit tested as designed. JOB COMPLETE

"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Attempted to place the unit and service diagnostics and did not find any stored error codes. Attempted to run the unit through an auto test and found the door locked in unwilling to unlock or re-lock. Power cycled the unit several times

Arrived on site for washer giving F8e1 error code. Upon arrival confirmed error and ran diagnostics test. Found valve Receiving 120v but not allowing water in to fabric softener. Replaced valve assembly kit and reassembled and tested unit. No leaks during repairs. Call complete.

Arrived on site for refrigerator needing previously diagnosed system repair. Upon arrival I was able to recover 5 1/2 ounces of refrigerant high then installed new compressor UV dryer and access valve and pull the vacuum on the unit for 15 minutes after work found no signs of leaks after recharging the system I found that the unit was not equalizing correctly I will double check my connections and install another new UV dryer I got the same results. Spoke with whirlpool tech line regarding PSI levels and symptoms found with fridge they instruct me at this time we will need to add nitrogen to the unit and isolate the cap Tube next to the evaporator to ensure that there is no restriction somewhere in the insulation of the cap tube. Office to reschedule once next availability in parts are known (Robert sr# 7731254161) also need to return with evap coil; ordrng 1 WPW10143759 (Uv dryer) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen)

Arrived on site for a refrigerator that still not dispensing water or ice. Inspected unit and work area. The customer did not have any of the hoses attached to the unit from the water valve at the wall. She requested that we replace her waterline for her. The customer was probably aware of a service charge if they were no further issues with the unit and just needed the waterline installed. Installed the waterline and tested the water dispenser. The water began flowing from the water dispenser. Ran the unit through an ice making harvest in the unit cycled and filled as designed. I called Whirlpool Techline per the request of whirlpool and spoke to Brian SR# 7731255149.He advised that the hoses with flood switches do not work on these units and the normal water hoses are recommended for use on the unit. Unit is working as designed.

Arrived on site to diagnose a range that is not locking. Found latch motor for left oven failed and replaced latch. Tested unit and found all is functioning properly at this time.

Arrived onsite and found freezer module failed. Replaced module. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site and inspected the washer and found rotor bolt is broken. A new wash tub assembly will be needed to correct issue.; ordrng 1 W10901175 (Tub) and 1 W10870751 (Stator) and 1 WPW10544980 (Rotor) and 1 W10576399 (Heater)

Arrived on site for Soap is not dispensing. Found push button to open dispenser (not rinse aid door) was broken off. Same issue I found on first visit. Ran diagnostics and got F5E1 door stuck open (non related to dispenser). This was the only error code. Cleared error code. Removed dispenser with broken open button and installed new dispenser with working button. Customer and I inspected the new dispenser together and verified it opened and closed with a touch of the button to open. Dispenser tested good and dishwasher is operating as designed. No leaks detected. Job completed.

Arrived on job handle falling off. Replaced handle and test.

Arrived on site for a washing machine making a loud hiss when the water was coming into the unit. I put the unit into diagnostics mode and found no stored error codes. I manually activated both valves and could not recreate the noise. I then ran a high spin speed and heard a very loud screech. This sounded like a bad gear case. In order to isolate the gear case I removed the belt from the unit and ran another high spin just with the motor running. The sound was no longer present. This indicates a failed gear case.. ; ordrng 1 W11035747 (Gear Case)

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase, cam, actuator, belt, pulley shield. I was able to get the motor cleaned. Calibrated the unit and tested and unit is operating as designed. Cleaned the oil debris off the floor.No water leaks observed during service, job completed."

Arrived on site for dryer not starting at all. I inspected the unit and work area. I found the unit has a drum light. The light does not come on when the door is opened. I verified power to the unit. I replaced the door switch. I tested the unit and found it working as designed. Job complete.

Arrived on site for off balance load. Found tub bouncing more then normal. Replaced suspension. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on job to replace previously diagnosed part. After replacement test operation. Washer working properly.

Arrived on site and inspected refrigerator and found one blue wire on fill tube is broken. After replacing Phil to insured Icemaker will run on test 120 and will fill properly on test 97. Job complete

Arrived on job to replace previously diagnosed part. After replacement test operation.

Arrived on site to inspect a newly purchased washer leaking. Found the customer was washing a comforter when the unit began leaking. I ran diagnostics and found no leaks. I even lifted the unit up and verified there were no leaks. No parts needed. Customer satisfied. Job complete

"Arrived on site for frost build up near damper. Gasket sealing correctly called tech support,raised freezer door to allow better seal on gasket added adhesive to liner gaps. SR#7731251446"

"Arrived on site to replace failed capacitor, magnetron, diode and fuse, once replaced all parts, unit tested good."

"Arrived on site for customer complaint of unit not completing cycles, found failed water valve and error codes F0e4 f3e2 f8e1 f8e6 f2e1 in diagnostic mode. I cleared error codes, replaced valve, and ran diagnostic tests, unit tested good.

Arrived on site for freezer having ice build up. I inspected the unit and work area. I found the freezer building frost on the edges of the gasket. I tested the door tracks and they are closing properly. I used my steemer to reshape the gasket. The freezer door is now closing properly. Job complete.

"Arrived on site for an ice machine not producing ice. I put the unit into diagnostics mode and found the drain and recirculating pump running as designed. I found all thermistors reading good and the evap getting a good frost pattern. Although when running the valve test I found the valve not energizing, and per tech sheet the test indicated the reservoir was full (even though it was empty). Upon further inspection I found the harness and grid were in good shape. This indicates a faulty water level sensor or control. I unplugged the water level sensor/recirculating pump in order to bypass the sensor, but the valve still did not energize. This means either the control or water level sensor are failing. I am ordering the parts and will return to install. Office to reschedule."

Arrived onsite for unit not heating and customer would like new dish racks because of some rusting. Tested the unit for unit not heating. When getting to the end of the diagram for the element to turn on. The element did not turn on. Ordered new element and got pics of dish rack rusting. Ordered parts. Needs authorization before returning.; ordrng 1 W10518394 (heater) and 1 W10909088 (dishrack upper) and 1 W11129404 (dishrack)