Near Austin, TX 78746
Kevin
Job Details: 09/11/2020
OVEN KITCHENAID KEMS307GBL0 "Arrived on site to test unit for temperature dropping and noise complaints, could not duplicate issues during service call. Sent video to KB/AHS. Homeowner is using foil and covering racks completely blocking all heat movement and airflow throughout oven. Took pictures sent to KB/AHS, oven is very old and plastic surfaces are brittle, any attempt at repair will likely break them while moving control panel and mounting points
Near Granger, TX 76530
Cliff
Job Details: 09/11/2020
DISHWASHER MAYTAG MDB4949SDM0 Arrived on site to diagnose a dishwasher that is not turning on. Tested unit and found power to control but no response. Replace control and found no change indicating failed panel.
Near Georgetown, TX 78628
Lou
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KSCS25FVMS03 "Arrived on site to inspect refrigerator ice dispenser door not closing. Upon further inspection, customer advised the ice door doesn’t close all the way and ice melts and drips water. I tested the ice dispenser and the ice door never opened. I removed and replaced the ice door motor and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 09/11/2020
VENTHOOD KITCHENAID KVUB606DSS1 Arrived on site and tested operation. Found no operation from display. Tested voltage and found proper voltage to display. When installing new display I found the ribbon cable has wrong connectors for board and original cable could not be used. Part will have to be researched to find correct part number. Picture attached to file with connector differences.
Near Austin, TX 78724
Luis
Job Details: 09/11/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Arrived on site for no ice. Diagnosed broken fill cup on icemaker,installed a new icemaker,ran harvest test passed. Customer will need to thaw ice bucket and reinstall ice bucket."
Near Austin, TX 78746
Kevin
Job Details: 09/11/2020
DRYER MAYTAG MEDC215EW1 Arrived on site to test unit for no power. Unit is receiving proper voltage. Found bad cutoff and thermal fuse. Replaced cutoff and thermal fuse. Heating element tested good. Unit is working good. Informed customer unit is not receiving proper ventilation. Ventilation leading to exterior is clogged. Ventilation will need to be corrected before using unit to prevent damage. Took one picture of air flow tester. Job complete.
Near Del Valle, TX 78617
Jacob
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived for unit not cleaning clothes. Tested unit in diagnostic. Got F8E1 long fill, F2E1 UI stuck button. Erased codes. Tested unit. Unit test good. No error codes came back. Also tried to tell customer about drain pipe not being placed properly can cause water to drain from the unit. Called Techline to report findings. Techline agreed with the findings. Got SR#7728780010. No issues at this time. Job complete"
Near Georgetown, TX 78626
Tyler
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator that would not dispense ice properly. Upon arrival I spoke with the customer to get further details on the issue with the refrigerator and customer stated that the fridge would cause the dispenser side door to pop open every time you try to get ice. I found this is because the mounting bracket that locks the ice bin in place is broken inside the fresh food compartment.i called whirlpool tech line and spoke with TJ sr#: 7728775229.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet fill tube leaking, I removed and replaced the fill tube and tested. Unit is operating as designed with no leaks. No leaks at the end of service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
WASHER WHIRLPOOL MVWB765FW0 "Arrived on site to diagnose a washing machine that as unusual odors. Inspected unit and found no unusual issues or clothes trapped between basket and tub. Informed homeowner on findings and advised possible ways to correct odor issue, including frequency of use and bleach. No leaks were found at time of service."
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed and ordered parts. Due to the failure of the console and techline recommendations I removed and replaced the console and tested the unit on Bake at 400 degrees per recommendations of techline. Unit tested good and showed an average of 401 degrees. Job completed.
Near Austin, TX 78703
Robert
Job Details: 09/11/2020
MICROWAVE KITCHENAID KEMS378SSS00 Arrived on job for complaints of food stuck between door. Separate door so glass can be cleaned and then put back together.
Near Austin, TX 78759
David Z
Job Details: 09/11/2020
REFRIGERATOR JENN-AIR JFX2597AEM2 "Arrived on site to diagnose refrigerator with no ice production after water main break. Ran unit and attempted to jump icemaker to test. Icemaker is not responding and is frozen mid cycle. Recommend new icemaker. ; ordrng 1 W10882923 (icemaker) and 1 W11029433 (harns-wire)"
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived on site to diagnose a refrigerator with a door that is swinging open when released. Tested unit and found unit is working as designed and explained door closer function to homeowner. No further repairs are needed and no leaks were found at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/11/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the unit not heating in Bake mode and the oven light not working, I removed and replaced the main control and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78731
Kevin
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDTM354ESS1 Arrived on site and attempted to uninstall dishwasher to replace tub. Dishwasher will only move forward 6 inches and stops. Unattached water line and drain hose and it still will not move forward.Flooring in kitchen is old soft linoleum and will tear very easily under force. Dishwasher cannot be removed to complete repair.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for broken support and no ice or water, found filter cracked and broken, support was broken as well, ordering frame and filter. Autho required. Office to reschedule ; ordrng 1 240350702 (SUPPORT) and 1 AUTHO (AUTHO) and 1 WF3CB (FILTER )"
Near Austin, TX 78745
Leonardo
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for unit leaking. Test unit and found water coming from vent. Replaced vent test unit and unit test good job complete no leaks present at this time
Near Austin, TX 78759
David Z
Job Details: 09/11/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived on site to diagnose dryer throwing F1 error. Performed diagnostic and troubleshooting per tech sheet. Tried reset and it did not make a difference. Replaced ACU and retested. Error is now gone and unit is working as designed. Call complete.
Near Austin, TX 78717
Jimmy J.
Job Details: 09/11/2020
OVEN WHIRLPOOL WOC54EC0AS04 Arrived on site for a oven to replace a door being supplied by the customer. I found the inner microwave door shattered. The customer had already removed the door but broke the linkage assembly on the right side. Will need to replace the door linkage parts to complete the job. ; ordrng 1 461967750494 (support) and 1 W11214480 (arm) and 1 WPW10128850 (arm)
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the gasket and found that the control I was sent with was packaged wrong and is not correct in the parts layout either. I spoke with SR and got the right part figured out. Ordering control (W11261167) . ; ordrng 1 W11261167 (cntrl-elec)
Near Austin, TX 78744
Leonardo
Job Details: 09/11/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for right front burner not igniting test unit and found ignitor weak. Replaced burner head test unit and unit test good job complete.
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace door for refrigerator. Installed new door and found lower hinge receiver formed over from factory. Re-ordering door and ordering lower hinge in case needed. ; ordrng 1 LW11026425 (DOOR) and 1 W11093938 (HINGE)
Near Waco, TX 76708
Jonathan M
Job Details: 09/11/2020
DRYER MAYTAG MED8630HC1 "Arrived on site for a dryer that’s making a knocking sound. Inspected unit and work area. Please turn it in a normal cycle and unit ran as designed with no abnormal sounds. Customer advised that the unit was making a door knocking sound up until a few days ago and even still, there is some rattling going on that they want to make sure is not abnormal. Found cabinet rattling during use which appeared to be due to the unit being on tile that sits on concrete. I advise the customer that with such a hard floor, the unit rattling would be amplified. Placed sound pads on inside cabinet walls to help with rattling sound and unit is working as designed. Call complete."
Near Robinson, TX 76706
Jonathan M
Job Details: 09/11/2020
DRYER MAYTAG PYE2300AYW Arrived on site for a dryer that was rattling as it was drying. Inspected unit and work area. Spun basket by hand and found the rattling sound immediately. Removed front cover and tested unit. Found blower wheel completely stripped inside causing the unit to rattle. Replaced blower wheel and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78723
Luis
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for no cool. Found evaporator incased in ice,ran diagnostics thermistor and bimetal passed,ran defrost cycle heater powered on and started defrosting. Replaced the main control,changed defrost setting to basic"
Near Austin, TX 78750
Luis
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no cool. Checked fresh food compartment no traces of dye,removed compressor cover found dye at weld joint on filter drier,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Near Salado, TX 76571
Tyler
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator making a clicking noise. Upon arrival away ran a diagnostic test to verify whether or not the sound was coming from the condenser fan evaporator fan or compressor and all the test came back negative indicating that they were no issues with those three components. I also visually inspected all three parts to see if anything was obstructing are blocking the path of the fans are compressor and there was nothing in the way such as ice or debris. I did notice however that the flooring underneath the entire unit that protects the compressor from the floor of the house was rubbing up against the condenser coil’s underneath the unit causing a vibration of clicking noise to occur anytime the compressor kicked on. I was able to re-level the refrigerator by adjusting the fee to take the weight of the compressor and condenser coil’s off of that bottom plate and the unit is no longer making any sort of clicking or a vibrational no
Near Driftwood, TX 78619
Brandon
Job Details: 09/11/2020
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for customer complaint of dishwasher smoking and power loss, found control failed, I replaced control, unit tested good.
Near Austin, TX 78723
Luis
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice,diagnosed a defective defrost thermistor,will need to order harness assembly.; ordrng 1 W10837236 (HARNESS)"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/11/2020
WASHER MAYTAG MVWB835DW0 Arrived on site for washplate spinning on its own as opposed to spinning all together as designed. Found wash plate stripped and loose. Installed new wash plate and tested in diagnosis. All tested good. Washer operating as designed. No leaks were present at the time of service. All complete.
Near Austin, TX 78734
Brandon
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL JFC2089HEP "Arrived on site to replace failed filter head, after replacing, unit tested good.
Near Bastrop, TX 78602
Andy
Job Details: 09/11/2020
WASHER MAYTAG MHW3505FW1 Arrived on site to install previously diagnosed drain pump and latch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 09/11/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for customer complaint of unit taking long time to dry and top hot to the touch, found error codes F6e3 f4e3 f4e4 f2e1 in diagnostic mode, I tested unit without vent hooked up, tested good, cleared error codes, I could not duplicate issue.
Near Spring Branch, TX 78070
Richard
Job Details: 09/11/2020
FREEZER FRIGIDAIRE FFFH20F2QWC Arrived onsite for the freezer door not closing properly. Replaced outer panel and freezer gasket. And door is closing properly. Complete
Near China Spring, TX 76633
Jonathan M
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for a washer that’s not loading soap into the washer from the logo. Inspected unit and work area. Testing unit in a normal cycle and found soap inside the unit when it was running. Soaps in very light and customer advised that she hadn’t replaced the detergent in the unit in over six months. I called Techline and spoke to Andrew SR# 7728777380. He had me run through test number 10 for the detergent pump and we found a pump not coming on. Remove the front panel and found a connector from the control to the pump not connected due to a loose terminal. Adjusted terminal to form a better fitting And reconnected connectors together and tested unit. Unit is running as designed. Call complete.
Near Austin, TX 78704
Jacob
Job Details: 09/11/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to replace parts. Replaced latch to unit. Tested unit. Unit test good. No leaks at this time. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 09/11/2020
WASHER MAYTAG MVWX655DW1 Arrived on site and inspected washer not spinning clothes out properly.Customer was running a load of towels when I arrived and advised the unit makes a jumping noise when in spin mode.I confirmed the unit will need a gearcase and washplate.Will return with previously ordered parts.Gearcase is a psp delayed part.Office to reschedule the appointment when part is available.Needs more work ; ordrng 1 W10902814 (WASH PLATE) and 1 W11035751 (GEARCASE )
Near Waco, TX 76710
Jonathan M
Job Details: 09/11/2020
DRYER WHIRLPOOL WED7990XG0 "Arrived on site for a dryer that will not close properly. Inspected unit and work area. Found door hinge assembly completely broken and cracked not allowing the door to close properly. I called tech line and spoke to Sterling SR# 7728779384. Office will need to contact extended warranty for further steps. ; ordrng 1 W10285801 (DOOR HINGE ASSEMBLY )"
Near Canyon Lake, TX 78133
Richard
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not keeping time. Replaced console and oven tested good. Complete
Near Moody, TX 76557
Jonathan M
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for a washing machine that’s flashing an F 24 code. Inspected unit and work area. Unit is installed in an RV in a very tight closet. Door was locked and was trying to drain once and it was turned on.
Near Waco, TX 76708
Jonathan M
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for a washing machine that had no power and the lid was locked shut. Inspected unit and work area. Tested voltage going to the control and found proper voltage but control light not coming on. Tested voltage going to the consul and found no voltage. Advise customer that he would definitely need a new control but I was unaware of whether the consul was working properly or not until we put a new control in it. ; ordrng 1 W11095624 (console) and 1 W11209420 (cntrl-elec)
Near Horseshoe Bay, TX 78657
James
Job Details: 09/11/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and tested operation. Found right side of door not closing evenly to unit. Attempted to adjust inner and outer door but the door is still out of square. Unit will need inner door and hinges replaced. ;
Near Georgetown, TX 78626
Tyler
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived on site for fridge that would not dispense ice or water. Upon further inspection of the unit I found that the door just need a realignment and it was not activating the door switch to regular letting the fridge door no that was shut so the water dispenser could be activated. I also found a D dispenser flap door inside the freezer door was not ceiling all the way allowing hot air to get up in the freezer and melt the ice we will need to order a new dispenser assembly and office to reschedule due to parts being out of stock; ordrng 1 W11423782 (DISPENSER )
Near Austin, TX 78701
Leonardo
Job Details: 09/10/2020
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site to test unit for low flames on range, tested unit, unit works correctly, job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site today no say refrigerator that is building moisture on the upper portion of the freezer gasket. Found condensation moisture forming between door and gasket and not on magnetic side of gasket. Found insulation hollow and freezer door. Freezer door will need to be replaced to correct issue. Office will need to set return appointment due to part availability.; ordrng 1 LW10547320 (dor-fip ss)
Near Horseshoe Bay, TX 78657
James
Job Details: 09/10/2020
OVEN KITCHENAID KDRS483VSS00 Arrived on site and tested operation. Found right oven cutting off and on when heating. Tested switches and found door not depressing switch properly. Fully opened door and found hinges have failed as the door opens past 90 degrees. Unit will need new hinges to repair. . ; ordrng 1 W10782123 (hinge-door LFT ) and 1 WPW10269201 (hinge-door RT )
Near Austin, TX 78724
Jacob
Job Details: 09/10/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived onsite for unit not igniting. Tested unit. 4 out of 5 burners were not sparking, also customer had broken knob. Ordered new knob. Rescheduled with customer. ; ordrng 1 WPW10339442 (knob)"
Near Austin, TX 78701
Jacob
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit dripping water from soap dispenser. Customer insisted unit is dripping from soap dispenser. Ordered part. Office to reschedule. ; ordrng 1 W11465532 (DISPENSER )
Near Austin, TX 78751
Matthew
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived onsite for dishwasher not cleaning dishes. Put unit in diagnostics and and found 4-3 error, pump and motor. Tested unit and pump motor would not respond. Replaced pump and motor, tested unit and unit is functioning properly . No leaks present at this time. Job complete"
Near Austin, TX 78741
Kevin
Job Details: 09/10/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to test unit for not drying. Unit is heating, tumbling, and air is circulating. Dryer is working as intended. Spoke with maintenance and they are aware ventilation leading to the exterior is hindering the unit of proper ventilation. Informed resident that the unit is working as intended.
Near Austin, TX 78705
Jacob
Job Details: 09/10/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for unit not turning to start drying. Tested unit. Found that drum will not turn at the start of the cycle. Upon inspection. Found that motor needs to be replaced. Ordered parts. Office to reschedule.; ordrng 1 W11234001 (motor-drve) and 1 W11327190 (wheel) and 3 WP693995 (screw)s and 1 WPW10211911 (housing)
Near Cedar Park, TX 78613
Tommy
Job Details: 09/10/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived onsite for for oven not heating. Upon arrival got the keys from the office, found tenant not home tested oven found neither bake nor broil work. Tested range top all operating as designed, checked voltage at the block all tested good, check wire harness continuity all tested good. Ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11122560 (CONTROL)"
Near Georgetown, TX 78633
Cliff
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to diagnose a dishwasher that is leaking. Found pump and motor assembly leaking under unit, upper rack rails not going into full closed position, and door gasket misshaped and coated in calcium.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/10/2020
RANGE WHIRLPOOL WFE525S0HV1 Arrived onsite for safety burning smell on electric range. Upon inspection I found the main harness at the terminal block had come loose on 2 connectors and I found a wire slightly burned. I advised the customer on my findings and will need to order the main harness for the repair as it did not make it on my van from parts pick. Ordering harness (W11449104).; ordrng 1 W11449104 (HARNESS )
Near Cedar Park, TX 78613
David S
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for fridge no cool. I inspected the unit and work area. I found the compressor on and not hot to the touch. I found the evaporator with no frost pattern. I started a sealed system repair. I punctured the dryer and found the system low on refrigerant, and the compressor working as designed. I removed the dryer and installed a new UV Dryer WPW10143759 from truck stock. I also installed an access valve on the compressor. I pulled a 30 inch vacuum and monitored the gauges for leaks. No leaks found. I put a sweep charge into the system and found nothing leaking. I evacuated the system , and put in a measured charge of 3.7 oz of r134a. I monitored the gauges and found them equalizing properly. I powered the unit on and watch the low side reach zero psi. I also found a good frost pattern on the evaporator. The unit is operating as designed. Job complete.; ordrng 1 WPW10143759 (dryer)"
Near Cedar Park, TX 78613
Tommy
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for previously diagnosed parts. Uninstalled door installed new fridge door. Tested unit all tested good Jon completed.
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site to diagnose a refrigerator with pantry control not operating. Found pantry control board shorted out. Replaced pantry control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kingsland, TX 78639
James
Job Details: 09/10/2020
FREEZER WHIRLPOOL JFC2290REP02 Arrived on site and tested operation. Found start device tripping. Tested compressor and found run wiring have shorted. Unit will need new compressor to repair. Office to schedule return services for 2HR SS repair; ordrng 1 CNOTE (2 HR SS) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Austin, TX 78751
Jacob
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFC2089WEM7 Arrived onsite to replace drain pipe. Replaced drain pipe. Parts covered by Jenn-air. No leaks at this time. Job complete
Near Austin, TX 78705
Jacob
Job Details: 09/10/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for unit being unbalanced. looked at feet to unit. Found that feet were not correctly leveled. Re leveled unit. Unit test good. No issues at this time. Job complete
Near Jarrell, TX 76537
Tyler
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator that was no longer make your eyes upon further inspection I found that the fridge was set and reading zero and 38° in the freezer and the fresh food sections and that the icemaker itself is being supplied 120 V as it should but the icemaker Motor quit running. After replacing the icemaker a retest of the unit and everything kicked on right away unit is now functioning as designed it will take at least 24 to 48 hours to make a full bucket of ice. Call complete
Near Pflugerville, TX 78660
David S
Job Details: 09/10/2020
VENTHOOD UNKNOWN WVU17UC0JS0
Near Killeen, TX 76542
Al
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected refrigerator making loud unusual noises.Customer had unit unplugged upon arrival.I powered on the unit and unit tested as designed.
Near Leander, TX 78641
Lou
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, I tested the water dispenser and, at first, no water came out, but it gradually began to flow at a very slow rate. I removed the water filter and retested and got the same results. I removed and replaced the filter housing and retested and the dispense got better. I removed and replaced the dual valve and got the same results. Removed and replaced the inlet valve at the back of the unit and water is dispensing as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Luis
Job Details: 09/10/2020
REFRIGERATOR GE ZFSB23DXCSS "Arrived on site for defective fresh food evaporator sensor,defrosted evaporator replaced fresh food sensor."
Near Austin, TX 78737
Kevin
Job Details: 09/10/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and inspected dryer and found rattling during operation, added sound pad between motor mount and dryer base. Noise has stopped dryer is operating properly. Job complete."
Near Austin, TX 78701
Jacob
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit having dent in right side door. looked at unit. Saw dent in right side door. Replaced door and nameplate. No issues at this time. Job complete
Near Austin, TX 78701
Luis
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "arrived on site for damaged handle,removed damaged handle installed a new handle tested door operation good."
Near Salado, TX 76571
Tyler
Job Details: 09/10/2020
REFRIGERATOR BOSCH B26FT80SNS/01 I was on site for refrigerator that need a new air stack as well as water tank assembly. After installing all necessary parts I was able to reset the unit for leaks they were no issues before during or after repairs unit is now functioning as designed call complete
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2020
WASHER LG WM8100HWA Arrived on site to diagnose a washing machine that is not draining. Tested unit and found drain pump broken.
Near Lorena, TX 76655
Jonathan M
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for a washing machine that still tripping the breaker. Inspected unit and work area. I called Techline and spoke to Andrew SR# 7728550568. He had me go over all pertinent information regarding the GFI breaker with the homebuilder. He advised that with all the testing and the fact that the customer can run an extension cord to a different outlet and have it not trip the breaker is evident that the unit itself is not the issue. He stated that the unit would trip the breaker every time it went into the rinse or spin. He advised the builder that the unit needs to be on a standard outlet breaker and the unit should run as designed. Call complete.
Near New Braunfels, TX 78132
Richard
Job Details: 09/10/2020
RANGE KITCHENAID KDRS467VSS04 Arrived onsite for the range RF burner not working properly. During installation of manifold and switch found the parts to be defective. But during testing found that the orifice on the burner is causing the issue tried cleaning the orifice but was unsuccessful. Ordering LP conversion kit and we will drop off to customer they stated that they will install the orifice themselves. ; ordrng 1 W10810387 (cnvrsn-kit)
Near Austin, TX 78705
Jacob
Job Details: 09/10/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite to replace part ordered by previous tech. Replaced belt. Tested unit. Unit test good. No issues at this time. Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/10/2020
COOKTOP KITCHENAID KCGD500GSS00 Arrived onsite for safety call cooktop with Burner valve stuck open. Upon inspection I found the RF burner knob stem twisted and mangled. I removed the stem and found the valve was stuck open I was not able to close. Unit will need a new manifold (W10907218) and possibly a switch harness (W10859820 ) for repair. office to R/S once safety is notified of diagnosis. ; ordrng 1 W10859820 (harns-wire)
Near Bastrop, TX 78602
Andy
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for refrigerator making noise. Tested and inspected unit and found no abnormal noise while on site. Customer also pointed out top hinge bent. Straighten hinge. Customer then texted sound later in day and found there is loud noise. Ordering needed parts as well as hinge in case there is any remaining issue with hinge. No water leaks present at time of service. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10574469 (fan-scroll) and 1 W11103760 (harness) and 1 WP2169142 (evaporator fan blade) and 1 WP2261963 (hinge-door) and 1 WP505587 (sealer) and 1 WPW10359880 (motor-evap) and 1 WPW10383615 (thermistor)
Near Austin, TX 78717
Kayman
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Arrived onsite for refrigerator not freezing in the FC well. Upon inspection and speaking with the customer I found that food takes about a week to get completely frozen. I accessed the evaporator and found only a partial frost pattern. I tested amp draw on the compressor and it tested good but the compressor was extremely hot to the touch. I waited about 30 mins and the compressor never turned off. The unit will need a sealed system repair and new compressor. Ordering compressor (WPW10507886) drier (W10843121) coupler (W10913906) evaporator (W10836706) requesting SS tech and 2 to 3 hours for repair office to R/S ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10507886 (compressor)
Near Horseshoe Bay, TX 78657
James
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and installed new control and evaporator motor with harness. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78665
Tommy
Job Details: 09/10/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived onsite for oven staying on. Upon arrival found UI and control bad, replaced. All tested good. Job Completed."
Near Austin, TX 78738
Leonardo
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDT790SAYM2 "Arrived on site to test unit for leaking during cycle, tested unit, found unit leaking from diverter motor, advised customer not to use unit, sump and motor ordered WPW10605057, office to reschedule.; ordrng 1 WPW10605057 (SUMP AND MOTOR )"
Near Waco, TX 76705
Jonathan M
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced icemaker and tested unit. Unit spun all the way around and filled with water. Unit appears to be working as designed.
Near New Braunfels, TX 78130
Robert
Job Details: 09/10/2020
RANGE WHIRLPOOL WFC150M0EW4 Arrived on job for complaints of burners not working properly. Found burners working properly some of the pans not flat so the center trigger of burners not recognizing pan.
Near Niederwald, TX 78640
Richard
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator damper control making a noise. Replaced damper control and noise is gone. Damper control tested good. Complete
Near Hutto, TX 78634
David S
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for fridge intermittently not cooling and no ice production. I inspected the unit and work area. I tested the evap fan, defrost heater, damper control , and ice box fan, all worked as designed. I found the freezer at temp and the fresh food section at temp with the compressor off.the compressor turned on, and the. Turned off 20 minuets later. I gained access to the compressor and did an amp draw on the start device, I found 8 amps and the compressor off. I unplugged the unit and let the pressure equalize and plugged the unit back in, I found the compressor not coming on. I replaced the old capacitor and start device with a set from truck stock. I plugged the unit in and the compressor started right up. I unplugged the unit and let the pressures equalize"
Near San Marcos, TX 78666
Richard
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher tripping the breaker. Ran diagnostics and found no issues with the dishwasher. Found that the dishwasher is has gfci breaker which could be weak causing the issue. Customer stated that they have an electrician coming out to check the electrical. Dishwasher tested good and no leaks detected. Complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/10/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not operating. Found the drum light working but the Door switch actuator was broken off. Replaced door switch and tested unit. Operating as designed. Call complete.
Near , TX 78654
James
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site and tested operation. Found motor fault and heater fault. Ran diagnostics and found unit fills with water but does not run wash motor. Diverter and dispenser operating properly as well as heater. Unit will need new wash motor to repair. Office to schedule return services due to part is out of stock; ordrng 1 W11085683 (pump&motor)
Near Rogers, TX 76569
Jonathan M
Job Details: 09/10/2020
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 "Arrived on site for a refrigerator that is still frosting up in the freezer section. Inspected unit and work area. Found door gasket not completely aligned on the door and causing more frost buildup on the side of the freezer. Reformed gasket and used silicone to seal up Heather holes along the liner. Advise customer to wait 24 to 48 hours to see if Rossville dad continues and if further issues persist, will need a new gasket. Unit is working as designed. Call complete."
Near Elgin, TX 78621
Andy
Job Details: 09/10/2020
FREEZER WHIRLPOOL WRX735SDBM00
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to repair a previously diagnosed defrost issue in the fresh food compartment. After installing the UI panel as well as the main harness motor evap assembly I was able to retest the unit and everything is functioning as designed. Call complete
Near Austin, TX 78746
Kevin
Job Details: 09/10/2020
DRYER MAYTAG MED5500FC0 "Arrived on site to replace heating element from previous diagnosis. Replaced element, thermal fuse and cutoff tested good. Unit is heating and operating as intended. Job complete."
Near Killeen, TX 76549
Al
Job Details: 09/10/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site and inspected dryer not starting.Confirmed and checked voltage at the outlet and got 0/0/0Tripped the breaker and pressed the start button and the breaker tripped and the lights flickered.Advised customer to contact an electrician to correct the issue.Parts listed as use on return after customer gets the outlet repaired.Job complete Repair kit wheel used on call
Near Austin, TX 78735
Luis
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site for door issues. Replaced defective freezer door checked door seal good,ran diagnostics icemaker passed ran fill test passed.
Near Lorena, TX 76655
Jonathan M
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW0 Arrived on site for a washing machine that won’t except a new wash plate into the unit. Inspected unit and work area. Found old wash plate had completely rusted out and rusted onto the gear case not allowing the new wash plate onto the gear shaft. Attempted to remove rust buildup but was unable to.
Near Austin, TX 78729
Kayman
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for refrigerator compressor making rattling noise. Upon inspection I found the compressor makes a rattling sound on initial start up. I added some pads between the compressor and bottom of the frame of the unit. The unit sounds and is working as designed at this time. No more rattle. Job complete.
Near Leander, TX 78641
Kayman
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived onsite for refrigerator loosing cool in both sections. Upon inspection I found a large mass of ice build up on the RC evaporator cover indicating a defrost issue. Since the frost was too much for me to steam this visit I tested the resistance of the RC evap thermistor as well as the cavity thermistor the RC evap = 6.9k or about 20 degrees and the RC cavity read at 14.5k or about 40 degrees. I advised the resident would need to defrost the unit for 48hours for us to properly diagnose and repair. Evap cover (WPW10501260) drip pan (W11457241) RC harness with thermistor) (WPW10277799) control (WPW10589837). Office to RS due to the availability of some parts. Job complete. ; ordrng 1 W11457241 (DRIP PAN ) and 1 WPW10277799 (harns-wire) and 1 WPW10501260 (cover-evap) and 1 WPW10589837 (cntrl-elec)"
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for dishwasher that had a broken soap dispenser door. Upon arrival found that the sliding door to the soap dispenser publication was broken off due to brackets breaking internally. Installed a new soap dispenser end of the unit and re-tested for functionality unit is now working as designed call complete
Near New Braunfels, TX 78132
Richard
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 Arrived onsite for the refrigerator ice maker with ice build up. Upon arrival found that the ice container was empty and ice maker was turned off. Turned ice maker back on and ran diagnostics and found no issues with the ice maker it passed test 120. Ran test 97 ice maker fill test and it passed and no leaks detected.
Near New Braunfels, TX 78130
Robert
Job Details: 09/10/2020
WASHER WHIRLPOOL MVWC565FW1 Arrived on job for complaints of not advancing. Ran diagnostics and found code for long fill. Ran diagnostics cycle and drain line too far in drain pulling water out of tub. Corrected drain hose and test. No leaks detected at time of service.
Near Leander, TX 78641
Lou
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WMH53521HB5 "Arrived on site to inspect microwave missing the turntable drive. Upon further inspection, I removed the turntable and found the drive missing. I installed a new drive and tested. Unit is operating as designed. Job completed."