Service History 870

Near Austin, TX 78738
Brandon
Job Details: 02/08/2019
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to replace control board, after replacing unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 02/08/2019
MICROWAVE MAYTAG GT4175SPS2 "arrived on site to inspect microwave not heating. I placed a cup of water in the unit and tested for 30 seconds. When the unit turned on, it was very loud and at the end of testing, the water was still cold. I contacted the office for authorization for parts and SC advised that the warranty service denied repair due to the cost of the parts exceeds the cost of the unit. I advised the customer of the decision ad that his warranty provider would be in contact with him. Job completed."
Near Bartlett, TX 76511
Steve C.
Job Details: 02/08/2019
DRYER AMANA NGD4655EW2 "Arrived on site for the unit is making a loud noise when the unit is on. Test at the unit and found the noise was coming from the blower wheel. Also found the belt is tearing into the motor not turning. Replaced the motor, blower wheel, and the repair kit due to the noise. Replaced all parts and tested the unit. Unit works properly and advise customer to clean air vents every six months."
Near Austin, TX 78717
Lou
Job Details: 02/08/2019
WASHER KENMORE 665.13923K010 "arrived on site to inspect dishwasher not operating. I found the unit had no voltage to it. Checked the breaker and it was tripped. Placed the unit in diagnostics and tested with error codes F8E1, F8E2, F6E4. Cleared the codes and continued with testing. Unit dispensed water into tub and just before it began to wash, the unit shut down. I removed the filter and found a large amount of detergent debris in the filter reservoir. The debris was so thick it covered the OWI sensor and was not allowing it to sense. I removed the sensor and cleaned it and tested the sensor and it was good and removed some of the detergent debris and tested three more times and the unit operated as designed with no error codes. I recommended that they clean the unit a few times before using again to get rid of the detergent debris. I provided some use & care tips with detergents and rinse aids. Job completed."
Near Waco, TX 76710
Arthur B.
Job Details: 02/08/2019
DRYER AMANA NED4655EW1 Arrived onsite to install handle. Customer was not available. MS @ OF okayed to drop parts off on doorstep. No further worked performed.
Near Georgetown, TX 78633
Steve C.
Job Details: 02/08/2019
OVEN WHIRLPOOL WFG515S0EB1 Arrived on site for the unit has a strong gas smell when the unit bake is on. Tested the unit and found there is a strong burning smell. Called Whirlpool Sr#7724122412 Ed and advise to replace the bake burner and valve regulator. Will also need to order the oven bottom due to also having strong gas smell. ; ordrng 1 WP3195097 (bottm-oven) and 1 WP9758078 (burnr-oven)
Near Austin, TX 78727
Cliff
Job Details: 02/08/2019
WASHER WHIRLPOOL MVWB765FW0 Arrived on site for washer not turning on. Tested washer found water valves turned off at wall. Turn the valves back on and tested unit. Found unit is functioning properly and no repairs are needed. No leaks were found at time of service.
Near Austin, TX 78733
Luis
Job Details: 02/08/2019
REFRIGERATOR JENN-AIR JS48PPFXDA "Arrived on site for noise issue and temps fluctuating. Per customer temps will raise to about 7 then drop back down advised customer temp fluctuating due to defrost,also loud noise in freezer and customer will hit top portion and noise will stop. Removed ligh cover found defrost heater harness touching fan blade. Removed cover rerouted wires and harness away from fan blade. Advised customer to monitor freezer if ice forms on wall or loud noise will need to replace drip pan"
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for “frosting in freezer” complaint. Per my previous diagnosis, removed and replaced brackets and slides and applied adhesive to cabinet/liner area. Unit is performing as designed. No leaks detected, at time of service."
Near Salado, TX 76571
Steve C.
Job Details: 02/08/2019
WASHER MAYTAG MVWC6ESWW1 Arrived on site for the unit will not agitate. Tested the unit and found the coupling and agitator dogs checks good. Found the unit is spinning properly but when agitating it will not move.Found the unit has a defective transmission. Customer advised he’ll be getting a new unit and the customer only paid for the service fee. All water connection or dry at the time of service.
Near Austin, TX 78759
Luis
Job Details: 02/08/2019
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site for no cool. Found no refrigerant in system diagnosed leak in system,failed compressor,failed inverter and damaged gasket. Replaced compressor, evaporator, heat exchanger and a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec,installed new inverter powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Found damaged fresh food door gasket installed new fresh food door gasket checked door seal good. Installed new water filter customer provided good water flow from dispenserCompressor,heat exchanger and evaporator covered under sealed system warranty from manufacture."
Near Leander, TX 78641
Cliff
Job Details: 02/08/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that is not drying. Tested dishwasher and found all components working properly and no error codes were found in diagnostics. Advised homeowner on Best cycles and options for drying performance. No repairs are needed at this time and no leaks were found at time of service.
Near Kyle, TX 78640
Robert
Job Details: 02/08/2019
WASHER MAYTAG MHWE201YW00 Arrived on job for complaints of leaks. No leaks detected.
Near Leander, TX 78645
James
Job Details: 02/08/2019
RANGE WHIRLPOOL WGE745C0FS00 Arrived on site and inspected lower door. I found rust spotting on lower door. Replaced outer door panel and inspected for proper fit. Door tests good. Job complete
Near Manor, TX 78653
Tyler B.
Job Details: 02/08/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for unit turning off and water damage. Found no heavy damage on site. Customer claims had company in to clean tile floor and will be receiving an invoice. Also found freezer door stained from ice melting. Tried to clean with hot water and did not succeed. Customer refused to use products on unit. Took all pics. Unit was not running when arrived. Unplugged unit, replaced control, inverter and UI for safety. Unit than powered on and ran as designed. No leaks on. Site . Advised cust on door needs to be approved and will take up to 6 weeks"
Near Georgetown, TX 78628
Jonathan
Job Details: 02/08/2019
REFRIGERATOR MAYTAG MSS26C6MFW01 "Arrived on site for refrigerator making abnormal noise when ice maker cycling. Performed diagnostics mode and ran ice maker. Found abnormal noise from ice maker. Removed ice maker and tested cycle. Advanced ice maker and ran fill test. All operations tested good, no water leaks present."
Near Austin, TX 78739
Kevin
Job Details: 02/08/2019
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site and inspected oven and did not hear any excessive unexpected noise during preheat and cool down. When each selection is made on the control panel a one second buzzing noise follows Normal button beep. Sent a video to DW, Will need to order a new control panel to correct issue.; ordrng 1 W11296171 (CONTROL PANEL)"
Near Austin, TX 78744
Leonardo
Job Details: 02/08/2019
OVEN WHIRLPOOL WFG525S0HS0 Arrived on site to test unit for bake not coming on. Test unit and can hear the ignitor clicking 3 times. Replaced ignitor test unit and bake coming on. Job complete no leaks present at this time.
Near Austin, TX 78739
Kevin
Job Details: 02/08/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and found out door panel is not straight and nameplate is peeling, corrected door and reattached nameplate. Ran a diagnostic cycle and found all functions are operating properly. No water leaks detected at time of service, job complete."
Near Leander, TX 78641
Cliff
Job Details: 02/08/2019
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site to diagnose a dishwasher with a damaged control panel. Found control panel scratched through button writing, making buttons unlegible. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
Near Buda, TX 78610
Robert
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on job to drop off part. Part dropped off.
Near , TX 78628
Steve C.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site for the unit is making a buzzing noise. Tested the unit And found the unit is working properly. Advise the customer unit does make humming noise when the fan is on. Unit is working properly and all water connections were dry at the time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 02/08/2019
DISHWASHER GE GDT695SGJ5WW Arrived onsite to install new wash arms to dishwasher from prior visit’s diagnosis. Installed new washarms. Entered diagnostics and found heater error. Was able to clear error code and test heating element. Element heats as intended. Completed wash test. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78704
Leonardo
Job Details: 02/08/2019
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site to test unit for unit not filling with water. Test unit and found float stuck in the full position not allowing water to go in. Secured float test unit and unit filling with water and washing and draining correctly job complete.
Near Robinson, TX 76706
Arthur B.
Job Details: 02/08/2019
WASHER MAYTAG MVWB835DW3 Arrived onsite for customer complaint of top load washer leaving white residue on clothing when cycle completes. Confirmed issues on clothing. Removed and replaced control per SP W11042572. Reassembled and calibrated unit. Unit completed successfully. Advised customer on soap and loading tips. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78747
Kevin
Job Details: 02/08/2019
MICROWAVE JENN-AIR JMC1150WB00 "Arrived on site and found wave cover is sparking against interior surface, sent 1 video to DW. Removing cover stops sparking and customer opted to replace cover. After replacing cover sparking has stopped. Job complete."
Near Austin, TX 78748
Kevin
Job Details: 02/08/2019
RANGE WHIRLPOOL WFC150M0EB1 "Arrived on site and inspected range and found element has failed, replaced element and it is now operating properly. Job complete"
Near Austin, TX 78717
Lou
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04 arrived on site to install previously diagnosed and ordered part. I removed and replaced the ice maker fill tube and tested. The unit operated as designed. The customer advised that the right rc door gasket had torn. I found that it was torn in the upper right corner near the flap. I am ordering a door gasket and scheduled return service for 02/12/19. No water leaks observed during service.; ordrng 1 W10830274 (gasket-fip)
Near New Braunfels, TX 78130
Robert
Job Details: 02/08/2019
WASHER WHIRLPOOL WFW90HEFC1 Arrived on job for complaints of no power. Found 120v from filter to control no led light. Replaced control still no operation but led Control light on. Replaced panel and test operations now have code for sensor error water level. Check wire connection all good and remove hose to sensor. Still getting code. ; ordrng 1 W11034761 (harness (upper)) and 1 W11201288 (CONTROL) and 1 WPW10448876 (switch-wl)
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/08/2019
MICROWAVE AMANA AMV2307PFS2 Arrived on site for unit not always spinning or heating. Ran unit and found unit spinning but trans was buzzing. Unit will need upper and lower inter locks and trans and return with supplied parts to complete ; ordrng 1 CNOTE (OFFICE RS ) and 1 W10836753 (transformr) and 1 W11252186 (INT ) and 1 W11252187 (INT )
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 02/08/2019
DRYER MAYTAG MEDC300BW0 "Arrived on site for “torn door gasket” complaint. Per my previous diagnosis, removed and replaced inner door and gasket. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Georgetown, TX 78628
Steve C.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WUR50X24EM "Arrived on site to replace a compressor, process stub, sound pads, and the uv dryer. Replaced all parts and added 3.5 ounces of refrigerant to the units. No refrigerant leak present. Unit works properly and no water connections to the unit."
Near Lakeway, TX 78734
Paul
Job Details: 02/08/2019
WASHER MAYTAG MHWZ600WR00 Arrived onsite for the washer that will not drain or spin. I ran diagnostics and the unit would fail as soon as the drain pump turned on. I tested the drain pump resistance from the control and had 12.3 ohms. I checked the impeller in the pump and it spun freely. I found the the pump driver on the control defective. The control needs to be replaced.
Near Georgetown, TX 78633
Thomas L.
Job Details: 02/08/2019
REFRIGERATOR FRIGIDAIRE LFHB2741PF3 Arrived on site for no ice and no water dispensing. Found water reservoir was frozen. Turned down the fresh food section to thaw out reservoir. Will check back with customer on Monday to get results. ; saved tckt
Near Round Rock, TX 78664
Tyler B.
Job Details: 02/08/2019
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to replace prior ordered parts. Replaced wire harness and drain pump. Tested wash and drain functions and tested good. No leaks on site
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer not available for service. Customer stated he would send pictures for screw that are needed for slides. Reschedule call for 2/11/19 to make an attempt to get pictures from customer. ; schdld next appmnt for 2/11 MON !
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer not available for service. Customer stated he would send pictures for screw that are needed for slides. Reschedule call for 2/11/19 to make an attempt to get pictures from customer. ; schdld next appmnt for 2/11 MON !
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer not available for service. Customer stated he would send pictures for screw that are needed for slides. Reschedule call for 2/11/19 to make an attempt to get pictures from customer. ; schdld next appmnt for 2/11 MON !
Near Cedar Park, TX 78613
Lou
Job Details: 02/08/2019
DISHWASHER KITCHENAID KDTE304GPS0 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the upper rack adjuster assemblies and tested the rack. It operated as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Cliff
Job Details: 02/08/2019
DISHWASHER KITCHENAID KDTE304GPS0 Customer stated unit has already been serviced and did not need us to come to the home today no repairs are needed at this time. Job is complete.
Near Belton, TX 76513
Al
Job Details: 02/08/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived to inspect ice maker not dispensing ice. Confirmed the complaint and noticed the blade inside the ice bin assembly was not turning to dispense ice as designed. Office to order W10859381 and will use previously ordered parts on return if needed.NEEDS MORE WORK ; ordrng 1 W10859381 (ICE BIN ASSEMBLY )
Near San Marcos, TX 78666
Robert
Job Details: 02/08/2019
RANGE WHIRLPOOL WFG515S0ES1 Arrived on job to drop off parts. Called customer to inform them of delivery
Near Austin, TX 78757
Cliff
Job Details: 02/08/2019
WASHER WHIRLPOOL WFW7590FW0 Arrived on site to replace pump for washer. Pull the pump and found debris in drain pump that damaged the pump. Replaced pump and tested unit. Found that everything is functioning properly at this time and there are no leaks found after service.
Near Austin, TX 78748
Kevin
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site and inspected refrigerator and found ice bin is stuck, used steamer two free it. Replaced ice maker prevent situation from happening again. New icemaker cycle properly. No further repair is required at this time, but no water leaks from connections at time of service, job complete."
Near Georgetown, TX 78626
Steve C.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM Arrived on site to replace the freezer led module. Replaced the LED module and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78733
Leonardo
Job Details: 02/08/2019
COOKTOP KITCHENAID KDRP487MSS03 Arrived on site to test unit for burner not working. Test unit and found loose connection on same burner as we fixed last time. Secured connection test unit and unit test good no gas leaks at this time.
Near Lago Vista, TX 78645
James
Job Details: 02/08/2019
REFRIGERATOR FRIGIDAIRE DFHS2313MFKA Arrived on site and installed new solenoid assembly. Tested for proper operation and found unit working properly. Job complete
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 02/08/2019
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site as right front burner would not ignite. Tested unit and found that the igniter wire was disconnected on the right front burner. Replaced wire and burner now operates properly. This was an open and occupied home.
Near Austin, TX 78704
Leonardo
Job Details: 02/08/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not washing. Test unit and found unit filling with water but not spraying. Replaced sump and motor test unit for leaks no leaks present at this time. Unit washing and draining correctly job complete
Near Leander, TX 78641
James
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived on site and installed new ice maker. Tested for proper operation and found ice maker now only calls for water when cycling. Unit working properly. Job complete
Near Lakeway, TX 78738
Paul
Job Details: 02/08/2019
MICROWAVE KITCHENAID KMHS120ESS1 "Arrived onsite for the microwave to replace the previous diagnosed parts. I questioned mr if the unit had errored anymore since the last time I was here. Mr stated the open close door message had appeared once. I changed the door switches, interlocks, grille, and installed new screws in the grill. I tested the unit and it is working as designed. Call complete."
Near Leander, TX 78641
James
Job Details: 02/08/2019
WASHER KENMORE 796.41582.411 Arrived on site and installed new hose. Tested unit for proper operation and leaks. I found no leaks after repair and unit working properly. Job complete
Near Fort Hood, TX 76544
Al
Job Details: 02/08/2019
WASHER MAYTAG MVWB850YW1 Arrived to inspect washer still giving a OL code after repair of lid switch. Disassembled the washer and found the bearing possibly seized up. Informed the customer of my diagnosis and customer opted not to go ahead with any additional repair service and to go buy a new unit.JOB COMPLETE NO CHARGE TO CUSTOMER
Near Killeen, TX 76549
Al
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect refrigerator leveling concerns. I checked all temperatures inside the unit. There was ice on the damper in the ff section. Customer was concerned about the presence of ice. She was also concerned about the excessive frost build up in the freezer cabinet. Customer was instructed on the above issues.JOB COMPLETE
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/08/2019
WASHER WHIRLPOOL WETLV27FW0 "Arrived on site. Replaced pump assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/08/2019
WASHER WHIRLPOOL WETLV27FW0 "Arrived on site. Replaced pump assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/08/2019
WASHER WHIRLPOOL WETLV27FW0 "Arrived on site. Replaced pump assembly and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78758
Cliff
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Arrived on site to diagnose the refrigerator not working. Found the main control board was shorted out. Replaced main control board and tested unit. Found all is working properly at this time. The unit is not hooked up to water at time of service.
Near Manor, TX 78653
Tyler B.
Job Details: 02/08/2019
VENTHOOD WHIRLPOOL WVW53UC0FS1 Arrived on site for vent chimneys . Unit was not installed yet so inspected and left parts with customer
Near Robinson, TX 76706
Arthur B.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Arrived onsite to install new RF door to french door refrigerator from prior visit’s diagnosis. Removed and replaced door. Installed new door gasket as well. Reassembled. Door now sits well to cabinet. No other issues found. All water connections were dry at time of service.
Near Manor, TX 78653
Tyler B.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for damaged door, replaced damaged door and name plate and tested good, no leaks on site"
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/08/2019
DRYER MAYTAG MEDB855DC4 Arrived on site for unit making thumping noise. Found roller seized replaced repair kit and tested good
Near Austin, TX 78738
Brandon
Job Details: 02/08/2019
DISHWASHER MAYTAG MDB4949SDH0 "Arrived on site for customer complaint of unit not coming on at all, found electric issue, I did not find any obvious loose connection at terminal block, but when I wiggled the incoming power supply cord the dishwasher would loose power, it’s hard wired. Unit tested good once power was supplied."
Near Austin, TX 78704
Leonardo
Job Details: 02/08/2019
DISHWASHER WHIRLPOOL KUDC10FXSS5 Arrived on site to test unit for panel not taking command. Test unit and found connection to control board from panel was loose. Secured connection test unit and unit starting cycles. Job complete.
Near Manchaca, TX 78652
Kevin
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site and found icemaker arm receiver is not holding arm securely, it is easily popped out by the drawer closing. Replaced icemaker and a cycle properly and is now operating correctly. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
Thomas L.
Job Details: 02/08/2019
WASHER MAYTAG MVWX655DW1 Arrived on site for unit that will not agitate or spin properly. Tested unit and found it would shift into agitation but only made very short moves. Found unit to have a failed shift actuator. The actuator arm was broken. Removed and replaced actuator. All operations are now normal all water connections are now dry. Customer will re-install washer and dryer into the utility room as they had them out to help me with my service.
Near Austin, TX 78701
Leonardo
Job Details: 02/08/2019
MICROWAVE JENN-AIR JMW2327WS02 Arrived on site to to replace bulb. Replaced bulb test unit and light working job complete.
Near Georgetown, TX 78626
Jonathan
Job Details: 02/08/2019
DRYER HOTPOINT HTDX100ED4WW "Arrived on site for dryer not starting. Per diagnostics and tested voltage to unit and found correct volts. Removed timer control knob and found broken. Turned timer to on position and found all else is working. Will need to replace dryer knob. Contacted service manger for approval to ship part direct to customer. Will ship part direct to customer. All other operations tested good.; ordrng 1 SEENOTE (PLEASE PROCESS CREDIT CARD ON FILE ) and 1 WE1M652/DTC (timer knob)"
Near Austin, TX 78757
Cliff
Job Details: 02/08/2019
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found extremely large mass of ice on RC evaporator. Homeowner will need to thawed unit so parts can be changed. Failure is due to communication issue between controls and thermistors. Main control, UI, and RC thermistor harness will need to be replaced to complete repairs. Return date is set for 2/12/19.Homeowner signed defrost waiver.; ordrng 1 CNOTES (DEFROST NEEDED.)"
Near Austin, TX 78730
Luis
Job Details: 02/08/2019
REFRIGERATOR KITCHENAID KBRC36FTS04 "Arrived on site for water leaking. Diagnosed ice in drain,defrosted drain and freezer floor,checked water flow through drain good. Labor"
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 02/08/2019
REFRIGERATOR WHIRLPOOL WRT519SZDW02 "Arrived on site for “not cooling issues” complaint. Inspected unit and found evaporator with no frost. Compressor is running and has no issues. Will need new compressor, evaporator, drier and access valve.
Near Hutto, TX 78634
Wesley
Job Details: 02/07/2019
WASHER MAYTAG MVWC425BW Arrived on site and found unit gearcase and cam and cap and actuator damaged from seal leak. Ordering gearcase and returning with other parts to repair. Unit is job is half performed and unit gearcase is resting under unit. ; ordrng 1 W11035747 (gearcase)
Near Temple, TX 76504
Arthur B.
Job Details: 02/07/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite for customer complaint of grinding noises coming from front load washer. Hand spun unit and found bearing making grinding noises. Advised that unit will need new tub assembly. OF to R/S once part is available. No water connected to unit at time of service.; ordrng 1 W10901030 (tub-outer)
Near Austin, TX 78702
Luis
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for noise issue. Customer complaint of noise is from evaporator fan motor. Ran diagnostics on fan,fan running no vibration noise. Compressor powered on no odd noise from compressor or condenser fan. U it running as designed"
Near Killeen, TX 76549
Al
Job Details: 02/07/2019
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer not starting. Verified complaint and looked underneath and saw there was an item stuck between the outer and inner tub. Disassembled and removed. Reassembled and tested the unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE.
Near Austin, TX 78729
Cliff
Job Details: 02/07/2019
DISHWASHER WHIRLPOOL WDT910SAYM3 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found failed pump and motor assembly. Replaced pump and motor assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78664
Wesley
Job Details: 02/07/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and found unit cold water valve was clogged. Removed debris and inspected unit for any other problems. All checks good. Unit is now operating as designed. Advised customer on repair and on use and care.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/07/2019
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site for hinge replacement, replaced and tested good."
Near Temple, TX 76501
Arthur B.
Job Details: 02/07/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for customer complaint of top load washer not coming on. Removed control panel and found power cable loose. Tighten power supply cord and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78664
Cliff
Job Details: 02/07/2019
WASHER WHIRLPOOL 110.272726 Arrived on site to replace agitator for washer. Found unit completely rusted out causing agitator bolt not to come off of transmission assembly due to age and condition of unit customer wants to replace washer but paid in advance for repair. Office will need to refund all collected except service fee for diagnostics. Refund owed per CS.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 02/07/2019
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for “microwave door not closing” complaint. Inspected unit and found top interlock sprung. Reassembled interlock and installed. Tested unit. Unit is performing as designed.
Near Austin, TX 78660
Joseph C.
Job Details: 02/07/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for “not heating” complaint. Inspected unit and found transformer faulty. Removed and replaced faulty transformer. Tested unit. Unit tests good.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/07/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site and found unit door latch error. Found loose. Secured and advised customer on repair and advised on use and cafe and optimization of performance
Near Buda, TX 78610
Leonardo
Job Details: 02/07/2019
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site to test unit for unit over cooking. Test unit and found oven gettin to 425 when set at 350. Replaced sensor test unit and unit test good at 350. Job complete no leaks present at this time.
Near Austin, TX 78745
Kevin
Job Details: 02/07/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site and set washer into diagnostic cycle and manually filled it 8 inches deep in the basket. Found a couple of water drips from hot water hose connection onto valve and tightened connection. Remove control panel and inspected valve and did not find any leaking or water residue. Drained all the water in the tub, standpipe did not overfill. Did not observe any water collecting on the floor or outside of washer. Next used manual cycle to fill hot and cold water at the same time while draining, still did not observe any leaking and standpipe did not overfill. Could not duplicate customers experience during service call, requested the customer leave the washer 2 feet away from the wall for the next several loads to see if this helps in determining where water originates from. No water leaks from connections at time of service, job complete."
Near New Braunfels, TX 78132
Leonardo
Job Details: 02/07/2019
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site to test unit for RF burner not igniting all the time. Test unit and found bad ignitor. Replaced ignitor test unit and unit working correctly job complete no leaks present at this time.
Near San Marcos, TX 78666
Diego G.
Job Details: 02/07/2019
DRYER WHIRLPOOL WED8500BW0 Arrived on site. Checked for burning smell issues. Ran diagnostic test and found error code for restricted airflow. Verified temperatures on dryer all checked OK. Instructed customer they will need to clean out exhaust in order for moisture and lint can go outside. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 02/07/2019
DRYER WHIRLPOOL WED8500BW0 Arrived on site. Checked for burning smell issues. Ran diagnostic test and found error code for restricted airflow. Verified temperatures on dryer all checked OK. Instructed customer they will need to clean out exhaust in order for moisture and lint can go outside. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 02/07/2019
DRYER WHIRLPOOL WED8500BW0 Arrived on site. Checked for burning smell issues. Ran diagnostic test and found error code for restricted airflow. Verified temperatures on dryer all checked OK. Instructed customer they will need to clean out exhaust in order for moisture and lint can go outside. No leaks present. Job complete
Near Austin, TX 78745
Luis
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL WRT134TFDW00 Arrived on site for ice build up on roof of freezer. Customer defrosted unit found excessive moisture on roof in freezer. Found large gaps between liner and cabinet also found corner of gaskets not sealing to cabinet. Added adhesive to liner gaps remolded freezer door gaskets. Checked door seal good.
Near Austin, TX 78748
Luis
Job Details: 02/07/2019
REFRIGERATOR WHIRLPOOL ED5VHEXTL01 "Arrived on site for no water tested dispenser no water found dispenser set on locked,unlocked dispenser tested water good water flow ran icemaker through a cycle ice dumped and filled with water"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 02/07/2019
MICROWAVE WHIRLPOOL CAE2795FQ0 Arrived on site for unit that would not operate. Found unit would not operate. Entered technician diagnostic modes and re-calibrated control. Unit operating properly and customer needs to address hot water issue.
Near Seguin, TX 78155
Diego G.
Job Details: 02/07/2019
DRYER MAYTAG MEDX655DW1 "arrived on site. Replaced drum assembly and cycled, all functions tested OK. Instructed customer to run a cycle by it self to eliminate any oil’s on drum. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 02/07/2019
DRYER MAYTAG MEDX655DW1 "arrived on site. Replaced drum assembly and cycled, all functions tested OK. Instructed customer to run a cycle by it self to eliminate any oil’s on drum. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 02/07/2019
DRYER MAYTAG MEDX655DW1 "arrived on site. Replaced drum assembly and cycled, all functions tested OK. Instructed customer to run a cycle by it self to eliminate any oil’s on drum. No leaks present. Job complete"
Near Waco, TX 76705
Steve C.
Job Details: 02/07/2019
WASHER WHIRLPOOL NTW4516FW2 Arrived on site for the unit is not working properly. Found the unit is unplugged and customer advised is not working. Plug the unit in and found the drain pump will constantly be on. Re-adjusted the pressure hose on the control board and the unit is working properly. Also calibrated the unit and all water connections were dry at the time of service.
Near Elgin, TX 78621
Wesley
Job Details: 02/07/2019
MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site and found unit operating as designed. Advised customer on findings. All checks good. Instructed on use and care.