"Arrived on site for refrigerator that?s making a loud sound as it defrosts. Inspected unit and work area. The customer advised that when they called in, the unit had made the sound twice and was extremely loud. He advised that since they had called in the service repair on it, it is self corrected and has not made the noise since in the last two weeks. Checked both freezer and refrigerator for any defrost issues and found none present. Went through several components from the evaporator fan, damper Control, and compressor. The unit ran as designed. I did advise the customer to call back if any further issues persisted but the unit is working as designed. Call complete."

"Arrived on site for a washing machine that?s making loud sounds during the rent cycle. Inspected unit and work area. Placed unit in service diagnostics ad found an 7 E7 (motor unable to reach target rpm) and F0 E5 (off balance load) error codes. Ran the unit through a high-speed spin and found the unit making a grinding sound as it spun. Looked underneath the unit and found the belt had been stripped and oil has been leaking from the transmission. Unit will need a new transmission gearcase, cam, and belt for repair. Ordering gearcase and office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule for two hours on return visit.; ordrng 1 CNOTE (2 HOURS) and 1 W11423758 (GEARCASE)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees and ice box=6 degrees. I placed the unit in diagnostics and tested the ice maker in test 56 and it showed the E5 error code. I tested the thermistor in test 58 and it showed to be open. Tested the ice maker harvest in test 57 and it harvested and tested the fill tube in test 45 and it failed to fill , but I could hear the valve opening. I advised the customer of my findings and am ordering the ice maker, fill tube heater, dual valve and will return with the prescreened parts. The water dispenser is operating as designed. The ice maker and hv control will need to be replaced and then test the ice maker fill tube in test 45. If it continues to fail, replace the fill tube heater. No water leaks observed during service. ; ordrng 1 W11087201 (Fill tube heater) and 1 W11483245 (Ice maker) and 1 W11482383 (Dual valve)"

(CH) Arrived on site for fc not sealing gasket properly. Upon arrival found FC gasket hanging off on the bottom of the door. Tried to reinsert it with the same outcome. Also found rc gasket not sitting correctly. Ordering both a new FC gasket and rc gasket to replace upon return. Office to reschedule when eta on parts is available.; ordrng 1 W10838574 (Rc gasket white) and 1 W10861499 (FC door gasket)

"Arrived on site and inspected ice maker leaking extra water into the ice container. Confirmed the complaint and found the container has a massive ice block stuck to both the ice maker and inside the ice container. Due to this issue, the ice container is ruined and will need to be replaced. Ordering the complete container and will return with the ice maker. ; ordrng 1 WRS325FDAB01 (Complete ice container)"

Arrived on job for complaints of not washing. Found actuator not in proper location. Will need actuator to complete repairs. ; ordrng 1 W10913953 (actuator)

"Arrived on site to test unit for FC door slide getting caught on left side. Found mounting screw was loose causing issue. Secured screw, tested unit, unit works good. Advised customer to open and close door from center of handle to prevent hang ups and air leak. No leaks detected. Job complete."

"Arrived on site to inspect range ovens not heating. Upon further inspection, I tested the range upper oven and found the ignitor doesnt come on. Tested the lower oven and found the ignitor taking too long to ignite the burner.I removed and replaced the upper & lower bake ignitors and retested and both ovens are operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect unit for a broken adjuster, upon inspection found the adjuster bracket broken. Replaced both sides and tested. Complete"

"Arrived on site for When we are using washer, it will trip the circuit breaker. Ran diagnostics and found error F1E1. This was the only error code. Cleared error code. Getting 120 at the wall and control. Checked main control at connector J12. Main control not getting proper DC voltage. Removed control and installed new control. Ran calibration. Ran auto cycle and washer is running as designed. No leaks detected. Job completed."

"Arrived on site to test unit for not cooling. Verified damper is opening and fan in RC engaging. FC evap fan is engaging. Thermistors are in range. Found unit was undercharged. Charged system properly. No signs of any leaks, use UV light and bubbles on all solder joints and potential leak areas. System pressures holding good and stable after proper charge. Evap pattern developing nicely and verified with customer instant changing in temp. No leaks detected. Job complete."

Arrived on site to test unit for oven not coming on. Test unit and found weak igniter not opening gas valve. Went to remove igniter and screws are stuck will need new bake burner and screws and igniter. Office to reschedule. ; ordrng 1 W10918546 (Igniter) and 1 W11220387 (Bake burner) and 2 98005659 (Screws)s

"Arrived on site to follow up on dryer that is not wanting to start. On arrival customer informed me that they have noticed the drum is hard to turn, and previous tech also mentioned the same. She also said moisture is getting in there and its noticeable. When I went to spin the drum I did briefly feel resistance, and also felt water drip on my hand. I checked the outside vent and found the vent flap is stuck wide open, so moisture and wetness from the exterior is working its way into the dryer. Unit is hard to turn because the roller guides and possibly motor are developing surface rust from being exposed to constant moisture. In order to repair we would need to replace the motor, rollers, pins, and idler arm and wheel, anything that moves. Heating element seems fine. Ordering authorization to contact extended warranty company to see if they will approve repair due to rust from an open vent. If approved, no work to be performed until the exterior vent flap is either cleaned and free moving, or replaced. ; ordrng 1 279787 (Motor) and 1 279640 (Idler Pulley) and 1 W10837240 (Bracket) and 2 WPW10359271 (Roller Pin Front)s and 2 WPW10359272 (Roller Pin Rear)s and 4 WPW10314173 (Rollers)s and 1 Autho (Autho)"

Arrived on site to test unit for not washing. Test unit and found bad sump and motor. Replaced sump and motor Test unit and unit test good no leaks present at this time.

"Arrived on site to inspect washer with water dripping into the tub. Upon further inspection, the customer advised that they can hear water dripping into the tub when the unit in not on. When i inspected the basket, I didnt find any water at the bottom or on the sides. I placed the unit in diagnostics and tested the valve and it is operating as designed. Once I finished with diagnostics, I found that water is collecting in the detergent tray and dripping down into the basket and its normal accumulation at the end of the wash cycle. I recommended that the customer pull the detergent tray out after each wash and allow it to air dry and that the water drip is normal. I advised the customer that if the amount of water increased and they had a constant drip to notify our office and schedule service. No water leaks observed during service, job completed."

on site and inspected dryer and found airflow is showing restricted. Dryer is Heating normally, Inspected exterior vents and found that it is blocked with lint buildup. That to the exterior will need to be cleared/cleaned before dryer is used again, removed vent hose and confirmed airflow is good when it is not connected, job complete"

Arrived on site for refrigerator left door not staying opened. Inspected unit and work area. Removed items from door and found staying opened. Attempted to adjust leveling of unit and door continues to close. Removed door closer and installed new. Tested door operation and found partially staying open. Spoke with customer on service performed and difference of door. Job completed. No water leaks detected during service.

"Arrived on site to replace dispenser and console from pr ious diagnosis. Verified parts were needed. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to test replace latch from previous diagnosis. Found error code f5e3(unlock issues). Replaced latch, tested unit, unit works good. Customer stated unit wouldnt work and same error code would prompt. F5e3 was only stored error code I found. Was not able to find any other issues with unit. All components tested good and operating as designed. No leaks detected.

"Arrived on site for a dryer stopping during cotton or regular heat. Upon arrival the customer stated the dryer when on cotton will stop after a few minutes of running, but on all other cycles will finish through. They stated sometimes though they will be damp at the end, and that on permanent dry the unit gets way to hot. I tested the airflow to the unit and found it poor for electric dryers. I removed the vent and tested airflow with it on and off. I then removed the vent to have good airflow and ran it on cotton. I found it now running longer and as designed. I monitored the temps and found them within range with the vent off. The unit is working as designed. I found the customer had the unit venting around 11ft from the laundry room to his garage. The vent went down under the foundation and back out through the wall. I advised the customer that this issue is most likely due to exterior venting and informed them about their lack of airflow. Call complete."

Arrived on site to test unit for oven not getting to temp. Checked unit and unit checked good. Advised customer to cook something and see how the oven cooks. Showed customer how to calibrate unit job complete.

"Arrived on site to inspect unit for not closing correctly and ice build up, upon inspection found the drain clogged and gasket cracked, Office to reschedule ; ordrng 1 W10571961 (gasket-fip) and 1 W10622099 (tube-drain)"

"Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to test unit for dishwasher not turning on. Test unit and found light switch off. Turned light switch on to the unit test unit and unit test good job complete.

"Arrived on site to inspect unit for not filling with water, upon inspection found the valve not opening, checked float and found no issues, replaced valve and tested. All functions returned. Complete"

"Arrived on site to inspect unit for not spinning, upon inspection found a 3 wire cord causing issues, replaced cord with correct part. Tested with no issues. Complete"

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit to be a double oven and the lower oven is controlled with dials/timers and the upper oven is operated by the main control. When I attempted to test the upper oven, I found the control would not allow me to set the correct temp and once a temp was selected, after a minute or so, the unit would shut off.

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found a slab of ice on the evaporator. Shortly after, I found the hot gas valve turned on for maybe 2 seconds and shut off and the ice never slid onto the grid cutter. I placed the unit in diagnostics and tested voltage to the hot gas valve solenoid and got 116V. Tested resistance to the solenoid and got 414ohms. Advised the customer that the unit needs the hot gas valve, solenoid valve body, non-UV drier and access valve Unit left turned off. No water leaks observed during service, job completed."

Arrived on site to test unit for unit not being able to connect to Wi-Fi. Found unit did not have the MAC address will need to order new console office to reschedule. ; ordrng 1 W11296171 (Console)

Arrived on site to replace control board and console. Replaced both parts test unit and unit still giving error code. Will order new blower office to reschedule. ; ordrng 1 W11248652 (Blower)

Arrived on site to test unit forLight not working. Test unit and found bad control board not sending power to socket. Ordering new control board office to reschedule. ; ordrng 1 W10892389 (Control board)

"Arrived on site to inspect range oven door damage. Upon further inspection, I found the lower oven door dented at the bottom of the trim on the right center area. No gas leaks detected during service. ; ordrng 1 W10777616 (Lower outer door glass) and 1 CNOTE (RETURNING TECH TO INSPECT.) and 1 W10839793 (Nameplate)"

Arrived on site to replace control board and display board. Replaced both parts test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. Unit failed to one on and I found the fuse was bad. Removed and replaced the fuse and retested and unit is operating as designed.No lint observed during service, job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=28 degrees and I noticed frost built up on the FC evap cover. Removed the frost and cover to find the evaporator engulfed in ice and frost. Tested ohms to the element and found it open. Unit was actually in defrost mode when I tested temps. I am ordering the element and bi-metal and office to schedule return service. I advised the customer to unplug the unit approximately 48 hours before I return to allow the unit to defrost and to place towels around the unit to catch any water spillage from the evap,pan under the unit. No water leaks observed during service.; ordrng 1 WR50X10065 (Defrost bimetal) and 1 WR51X10055 (Defrost element)"

"Arrived on site to inspect washer for unbalanced washing and not advancing cycles, upon inspection found the unit did was normally and advanced to final spin, customer had loaded jeans with towels causing a extremely unbalanced load. I balanced the load and all functions returned with no crashing. Instructed customer on use and checked drain hose.

"Arrived on site to inspect unit for squeaking. Upon inspection found the units drum separating in top right corner while spinning, took pictures and will need to call Techline. Replaced rollers and idler with no change. Office to reschedule ; ordrng 1 TECHLINECALL (TECHLINE CALL )"

Arrived on site to test unit for no power. Test unit and found plugg was behind unit and power cord is damaged due to that. Advised customer to get new power cord a flat one job complete.

"Arrived on site to inspect unit for not starting, upon inspection found the units control board was shorted causing a drain cycle at all times, replaced control and functions returned. Complete"

"Arrived on site to inspect dryer lid damaged. Upon further inspection, I found a dent in the panel at the front left/center.I removed and replaced the top panel and tested the unit and it is operating as designed. No lint observed during service, job completed."

"(CH) Arrived on site for buttons on UI not responding. Upon arrival confirmed issue with customer. Could not enter diagnostics and many of the buttons would not respond. Found proper voltage reaching the UI. Installed new UI, reassembled and tested it to find all functions operating as designed. Call complete."

"Arrived on site to inspect dishwasher not washing dishes. Upon further, I placed the unit in diagnostics showing error code F7E1 & F4E3. Cleared the codes and continued with testing. The unit dispensed water into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed

Arrived on site and inspected side by side refrigerator not cooling. Customer pointed out the COOLING OFF was lit on the UI. Confirmed the complaint and turned the cooling back on and all functions of the unit began operating.

(CH) arrived on site to install previously diagnosed main control motor and harness. Upon arrival installed a new main control to verify if we could get stable power to the rest of the unit after making repair we were able to verify and find that the motor is still functioning as designed as well as the whole harness assembly unit now heats. inform customer of job completion call complete

"Arrived on site for a Range that is tripping the breaker. Inspected unit and work area. The customer advised that when they called in, the range tripped the breaker whenever they use both oven and cooktop together. He advised that happen twice in a row after flipping back on the breaker. He did advise that in the last few days it has not done that and I tested the unit using the big function at 375?F and ran all four burners on high. Could not replicate the issue I did not find a stored error codes on the unit. I did advise the customer that intermittent issues like that would most likely be attributed to the power supply. Unit is working as designed. Call complete."

Arrived on site for a dishwasher that has an upper rack that won?t slide board. Inspected unit and work area. Confirmed customers complaint and found the rack wedged around the spray hose in the back causing the issue. Fixed the connection and was able to get the rack to slide forward and backward. The unit is now working as designed. Call complete.

Arrived on site for an oven that won?t heat out of the bake element. Inspected unit and work area. Customer advised that the igniter does not glow to heat the oven. Replaced igniter and tested the unit. The unit is now working as designed. Call complete.

Arrived on site for a washing machine that?s not spinning out clothes. Inspected unit and work area. The customer advised that the unit is making a clicking sound and does not finish out the cycle especially on bulky loads. Tested the unit and confirmed the customers complaint. Found the unit not shifting in to agitation. Lifted up unit and found the actuator not attached to the cam. Replaced the shifter actuator and tested the unit. The unit is now working as designed. Call complete.

(Ch) Arrived on site for drain hose slipping off. Upon arrival found drain hose clip misaligned. Reattached clip in its proper position then ran the unit through a diagnostics cycle. Unit fills and drains as designs with no visible leaks. Call complete.

"Arrived on site for dishwasher panel replacement. I inspected the unit and work area. I found the panel dented, see so quick pics. I replaced the door panel. The home owner inspected the panel and approved. Job complete."

Arrived onsite to replace previously diagnosed parts. Replaced actuator. Tested unit and unit is functioning properly. Completed all test without fail. Job complete

"Arrived on site to diagnose an ice machine that is not producing ice. Float in drain pump sticking and unit not registering water level in reservoir. Circ pump, external drain pump, and control to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11542867 (Pump) and 1 W10825875 (Pump)"

"Arrived on site to inspect microwave error codes. Upon further inspection, the customer turned the vent fan on and immediately F8E5 showed on the control display. I tested the unit with a cup of water and after 30 seconds, the water was warm. I placed the unit in diagnostics and attempted to test the sensor and could not advance through diagnostics. I retested the fan and found that I could not hear the damper opening or closing. I removed the unit from the wall and found the vent tape was restricting the damper from opening. I adjusted the vent and reinstalled the unit and retested. The damper is opening & closing as designed. I tested the unit with a cup of water and after 30 seconds, the water was hot as expected. I attempted to place the unit in diagnostics again and it continued to fail. After resetting the time, after a few minutes, the display went blank. I am ordering the main control and the humidity sensor and office to schedule return service. ; ordrng 1 W11342846 (Control) and 1 W11381423 (Humidity sensor)"

Arrived on site to test unit for door not latching. Test striker make sure striker was sitting correctly test unit and unit test good job complete.

Arrived onsite for cooktop with abnormal flames. Upon inspection I found the center burner and RF burner caps were swapped causing the burners to not light or light with very abnormal flames. I corrected the caps and advised the customer on proper care for the unit and advised them on what spillovers can do to the components. I found evidence of spillovers and grease within the unit but it is now working as designed. No gas leaks detected during time of service. Job complete.

Arrived on site to install previously diagnosed parts. I installed the fan and found it still not running. I installed the control and then tested the unit. The cooling fan was now turning on. I preheat the oven and let it run for roughly 15 minutes. The unit no longer threw the error code and ran as designed.

Arrived on job for complaints of not dispensing ice. Found the ice container damaged. Will need to replace container. ; ordrng 1 W11185686 (ice-contnr)

"Arrived on site to replace previously diagnosed control and oven sensor. Replaced parts, tested unit to 400, unit works good. Job complete."

"Arrived on site for a dishwasher that was not draining. Upon arrival the tub was full of water. I pressed the cancel/drain and found the unit would not drain at all. The customer stated it has been like this since moving in a week ago. I put the unit into diagnostics mode and found stored error code F6E4 for float switch open. The float switch is open due to the amount of water in the tub. I could hear the drain pump running and found voltage going to it. I vacuumed out all of the water and then removed the line at the disposal. I found the hole at the disposal for the DW drain line has not been punched out. This is causing the unit to not drain. I found the DW itself as designed. No leaks observed at the time of service. I advised the customer on what a customer instruct entails. I informed them they have used theirs today,

Arrived onsite for microwave making noise when in use. Upon arrival tested unit. Inspected and found debris in blower fan not allowing fan to operate properly. Removed debris and tested heating water. Unit is heating and functioning properly. No noise at this time. Job complete

"Arrived on site and inspected water and found drain pump is not running. Inspected drain pump and removed debris and it will now run properly. Washer completed a automatic test cycle and a calibration cycle after repair, job complete."

"Arrived on site for washer making noise . Ran diagnostics no error code and washer passed all tests . Ran quick wash with load of towels . Wash started jumping around . Ordering shocks , also returning with stator and control if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 W11322903 (Control) and 4 W11316766 (Shock)s"

"Arrived on site to test unit for long dry times. Customer stated she had husband switch from being on right side of dryer to being on left side and it has been working better since. Used air flow tester and got bad reading. Found vent hose was smashed on rear of unit preventing proper air flow. Adjusted vent hose and tested, unit is now working good. Advised customer to monitor and be careful not to push unit back smashing vent hose. Job complete."

"Arrived onsite for unit having some over frosting in the freezer. Looked at the unit to see if the freezer was sealing correctly. Door was sealing properly. Didn?t see much frost buildup inside the unit. Customer said they cleared a lot of it up and said they haven?t seen much of the frost back. Let customer know of the sealing with the door to the cabinet, recommend that to get rid of the left over frost buildup is to allow the unplug the and have the freezer door open to the unit about 12 hrs to unthaw wats left over of the frost and to have towels handy to help with soaking up the left over water. No issues at this time. Job complete"

"Arrived on site to diagnose a dryer with long dry times. Found timer advancing and no failures to unit itself. Did note clogged external venting causing longer than normal dry times, and informed customer on findings. Venting issue will need to be resolved prior to using unit."

"Arrived on site to inspect refrigerator water dispenser dripping, ice dispensing as crushed when not selected and water dispensing is not cold. Upon further inspection, I tested the water dispenser and once I stopped dispensing, water dripped. I demonstrated to the customer how to get the water from the dispenser without it dripping down the door. I explained about how the water is cooled and that theyll only get approximately one cup of cold water and then itll get room temp due to the reservoir that is in the unit. I showed the customer the reservoir as well. I explained why the customer is getting crushed ice every time and its due to the auger teeth in the dispenser bin. Ice will get caught inside and itll get broken by the teeth causing the slivers of ice to come out. Customer also advised that the ice maker is very loud. I tested the IM and when it was harvesting, it was making a very loud noise. I advised the customer that I would order an ice maker and see if it changes anything. Also attempted to level the unit and due to the floors being un-level, Ill need shims. I am ordering the ice maker and shims and office to schedule return service due to the availability of parts. No water leaks observed at the end of service.; ordrng 1 W11284458 (Ice maker) and 2 4387828A (Shims)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for fridge leaking intermittently. I inspected the unit and work area. I out the unit into diagnostics. I checked the minimum and maximum temperatures for the last six hours and found them with in range and no huge swings. I inspected the bottom of the fridge and freezer. I found no ice build up and the evaporators free of ice. I gained access to the controls and tested all thermistors. I showed them reading properly and within range. I removed the drain tube and filled the drip pan with 2 cups of water. I found the drain pan not leaking. I inspected the drain tube and found it clogged, see so quick pic. I found water marks on the top of the chassis from were water was leaking out from the drain tube. I cleared the drain tube. And use a wire brush to clean it out. I spoke to PR about what I found. Job complete."

Arrived on site to test unit for leaving white film. Test unit and found unit not getting water and soap not dissolving correctly. Found float stuck in the full position. Secured float test unit and unit test good job complete.

Arrived onsite for RF burner not igniting and LR knob not functioning. Tested RF burner and was working properly. Customer explained it started working on its own. Possible over spill while boiling water. Did replace failed knob and tested. All burners are functioning properly . Job complete

"Arrived on site and inspected refrigerator and found test 120 icemaker passed, test 97 dispenser ran, test 98 icemaker filled. Ice dispenser motor will not run will need to bring back dispenser motor and hv control board; ordrng 1 W10822606 (Dispenser motor) and 1 W11450890 (Control)"

Arrived on site to install previously diagnosed parts. I installed the new hose and clamps. I then ran a test cycle and verified no more leaks were present. No leaks present at the end of service. The unit is working as designed. Call complete.

"Arrived on site and inspected washer and found it is stacked, UI has failed but will still run a wash cycle. Display is just not working. Will need to bring back control panel and a second technician to remove dryer; O-emld tckt"

"Arrived on site and replaced gearcase and slider diagnosed on previous visit, after replacement ran a diagnostic cycle and washer is operating properly. No water leaks detected at time of service

"Arrived on site to follow up on refrigerator that had ice melting or freezing on the bottom of the ice bucket. I checked the unit on arrival and found an icicle drip from the front of the icemaker. Found icemaker leaking from the front. Replaced icemaker and verified no leaking on fill. Unit working as designed.

Arrived onsite and replaced the freezer module to repair the unit which had partial led failure. Unit is now operating as designed. All checks good.

"Arrived on site to repair refrigerator for sealed system leak, found leak coming from evaporator, I replaced evaporator, filter drier, and coupler. Compressor tested good and is not needed at this time. I charged unit with proper level of refrigerant, unit tested good."

Arrived onsite to install previously diagnosed parts. I installed the FC door and tested dispenser functions. The unit is working as designed at this time and the door is sealing as designed. No leaks detected during time of service. Job complete.

"Arrived on site for no cool. Diagnosed a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site to test unit for intermittently shutting off/rebooting while operating. Recommended replacing control and console. Customer also complained of paint chipping. Found 3 big obvious areas of exposed metal. Took pics with tape measure.

"Arrived on site to install control to resolve unit losing time. Installed new control and unit would not power back on, just tripped the breaker constantly. Put old board back in and had no issues restarting unit. Customer says they havent had an issue since my last visit and does not want to replace the control again, and wants to live unit as it is.

Arrived onsite for refrigerator not cooling in FF section. Upon inspection found return air vents completely frozen over. Fan is working and drain pan is clear. Unit had air flow restriction. Also called tech line per notes. Tech line recommended Sealing cabinet completely and clearing air vents warm air is migrating into cabinet and causing excess condensation then it?s freezing . SR#7731263021. Followed instruction. Unit is cooling. Customer will monitor. Job complete

Arrived on site to install previously diagnosed sump and motor to resolve dishwasher not washing. Replaced sump and motor and ran through diag cycle. Verified all is working as designed. Started normal cycle and verified unit is progressing past where it was hanging up before. Unit working properly.

Arrived on site for NOT KEEPING COOL-FREEZER SEEMS TO BE OKAY-FRIDGE HAS PERIODS WHERE IT'S NOT COOL AT ALL AND THEN TIMES WHERE IT WILL BE SOMEWHAT COOL/IF YOU LEAVE THE DOOR OPEN THE DOOR ALARM ISN'T WORKING. Took temps and fridge was cooling at 41 degrees Fahrenheit and freezer was cooling at 7 degrees Fahrenheit. Found no frost build up on RC evap cover. Customer explained they has defrosted the fridge approximately one day ago. Showed me picture of frost so I took a picture of the picture and saved it in SD. Removed evaporator cover and frost pattern looked good. All fans were spinning and dampener was opening and closing. Ohmed RC thermistor and it was faulty. Removed harness fan and installed new harness fan. Relocated new thermistor to correct location and wrapped with foil tape and a zip tie. Found user interface control leds were not legible and starting to fade. Removed UI board and installed new UI board. Now all LEDs are legible and getting the right voltage. Job completed.

Arrived onsite for the unit not making ice. Looked at the ice maker and noticed that the fill tube was stuck with a block of ice. Removed blockage. Tried to get into diagnostics to force the unit to fill. Could not get into diagnostics. Ordered controls. Spoke with PR to help diagnose. Order parts. Office to reschedule ; ordrng 1 W11023172 (cntrl-elec) and 1 W11169239 (cntrl-elec)

"Arrived back on site to install the glass door to the unit. After inspecting, installing, the customer approved the new door. JOB COMPLETE"

Arrived onsite for upper oven door not operating correctly. Upon inspection found failed hinges. Replaced hinges. Tested unit and unit is functioning properly. Job complete

"Arrived on job to replace damaged panel, after replacement customer inspected repairs."

"Arrived onsite for lights not working inside the refrigerator. Looked at the refrigerator and checked switches, all switches checked good. Upon further inspection. Found that the light bulbs were never inserted into the sockets in the refrigerator. Installed bulbs. Lights were working. No issues at this time. Job complete"

"Arrived on site to diagnose dishwasher that is leaking out the bottom. Ran unit and checked for leaks and found the unit has a large leak from the diverter.

"Arrived on site for no lights found all leds dims one led in freezer and one in fresh food off,diagnosed a defective led module. Replaced middle right side led in fresh food and middle right side led in freezer,after replacement all leds working as designed. ; used 2 W11462342 (Led module) from stock"

"Arrived on site and inspected washer and there are no saved error codes, ran diagnostic cycle and it completed properly. Cannot find any current issues with washer, recommend it to homeowner that laundry be ran and if any new error codes are generated report them back to the office, job complete"

Arrived on job for complaints of not heating properly. Found the bake element open. Replaced element and test oven heating properly.

"Arrived on site to inspect washer not cleaning clothing. Upon further inspection, I placed the unit in diagnostics and manually tested the agitation mode and found that the basket moves when the unit agitates. I tilted the unit back and found the unit has the new design actuator and the arm was not hooked to the cam and shifting the cam from agitate to spin. Using an actuator from my van stock (W10913953), I removed and replaced the actuator and calibrated the unit. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed. I made recommendations for use and care."

"Arrived on site to install previously diagnosed and ordered parts. Due to the front left burner switch and both right burner switches failing, I removed and replaced the switches and tested. Unit is operating as designed. Job completed."

Arrived onsite for unit not washing past a certain point in the cycle. Put unit in diagnostics and got F0E4 high water temperature in rinse cycle. Upon further inspection. Found that the cold side was filled with calcium buildup. Causing the water to not fill with the correct amount of cold water when calling for it. Replaced housing. Tested unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site to diagnose washer that was not powering in or running sometimes. Checked error codes and found F6E3 UI cant hear acu, F0E3overload, F6E2 acu cant hear Ui, F2E1 stuck key. Customer described console not starting or responding to touch often. Replaced console and retested unit. Found it powered on and ran perfectly. Unit working as designed.

Arrived onsite for dishwasher leaking from underneath. Upon arrival the customer informed me that she turned on the dishwasher before bed one night and when she woke up there was dried water on the floor in-front of the unit. I ran diagnostics 2 times and did not see any leaks and no error codes stored. I did notice some evidence of a rodent nest under the unit. I also noticed the base board under the kitchen sink was warping. The customer advised me that they had a leak under the sink previously and has been repaired. I removed the outer door panel to inspect for signs of leakage. I did not see any moisture or water trails within the inner door. No leaks were detected during time of service. Job complete.

Arrived on site for range having a gas smell during bake. I inspected the unit and work area. I put the unit into a bake at 350. The oven lite at the second spark. I let the unit cycle and found it averaging at 363. I calibrated the oven Down 15 degrees.and let the unit cycle it is now averaging at 348 degrees. Every time the oven cycle it would light on the frost spark. I spoke to the customer about how the unit operates and how itll go through cycles and maintain an average temperature. I found no traces of gas with the leak detector. Job complete.

"Arrived on site for a washing machine with only the hot water working. Upon arrival the customer stated that every time she takes her clothes out of the washer they are warm. Even if running on cold water. I put the unit into diagnostics mode and found stored error code F0E4 for spin limited by water temp. I then activated the valves and found both hot and cold valves actuating. I found no mechanical failure on the unit. I called techline and spoke to Steve, but we lost connection. Upon further inspection I found the hoses swapped and installed incorrectly at the wall. The hot line was on the cold tap and the hot was on the cold. I informed the customer of my findings. No leaks observed at the time of service.