Service History 870 - Appliance Express

Near Temple, TX 76501

Jonathan M

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator that had a burning smell and made a pop sound after electricity came back after a power outage. Inspected unit and work area. Remove the cover and found no evidence of burning anywhere at the control or main wire harness to the unit.

Near San Marcos, TX 78666

Noah D

Job Details: 09/11/2020

MICROWAVE AMANA AMV2307PFS3 Arrived on site to inspect microwave for not starting fan. Upon inspection found the wires cut to the microwave fan will need to order harness. Need 2 hours. Office to reschedule ; ordrng 1 W11300385 (HARNESS)

Near Georgetown, TX 78633

Tyler

Job Details: 09/11/2020

FREEZER AMANA AUF200KW Arrived on site for freezer I had a gasket not sealing properly. Upon arrival and further inspection of the unit I found that the reason the bottom left side of the door gasket was not sealing was not because the gasket was bad because the door soap was bent really bad do to old age. I was able to just simply bent the door back in please send readjust door seal to ensure that it was shutting properly

Near Austin, TX 78705

Robert

Job Details: 09/11/2020

WASHER WHIRLPOOL WFW560CHW0 Arrived on job for complaints of leaking. Found loose connection at valve. Tighten hose and leaking stopped. No additional leaks detected.

Near Austin, TX 78721

Jacob

Job Details: 09/11/2020

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for unit giving an F2E2 error code. Tested unit. Got F2E2 no UI communication. Need to replace UI panel to unit. s ; O-emld tckt

Near Spicewood, TX 78669

Brandon

Job Details: 09/11/2020

RANGE GE ZGP484LGR3SS "Arrived on site to replace ignitor in small oven, after replacing, unit tested good.

Near Austin, TX 78754

Matthew

Job Details: 09/11/2020

DRYER WHIRLPOOL WED8000DW4 "Arrived onsite for dryer not drying. Tested unit, no heat does tumble. Took unit apart, tested fuse and cut off, passed. Removed element and found broken coil. Replaced heating element, tested unit and unit functioning properly. Job complete."

Near Manchaca, TX 78652

Leonardo

Job Details: 09/11/2020

RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for left front burner and center burner not igniting. Test unit and found bad ignitor on left front burner and burner cap on center burner. Replaced ignitor and burner cap. Test unit and unit test good job complete no leaks present at this time

Near Georgetown, TX 78626

Cliff

Job Details: 09/11/2020

WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that did not complete cycle. Tested unit and found no mechanical failures with dryer at this time. Did note out of balance error saved in control. Advised customer on best loading procedures to prevent issue from reoccurring. No leaks were found at time of service.

Near New Braunfels, TX 78130

Noah D

Job Details: 09/11/2020

WASHER MAYTAG MVWB835DW3 "Arrived on site to inspect washer for leaking out of back, upon inspection found the water housing cracked along seams, ordering housing. Complete ; ordrng 1 W11172234 (HOUSING)"

Near Austin, TX 78724

Luis

Job Details: 09/11/2020

REFRIGERATOR FRIGIDAIRE FFHT1425VV "Arrived on site for no cool. Unit not powering on no lights or other components,diagnosed a defective control,installed a new control,powered unit on compressor and fans powered on."

Near Round Rock, TX 78665

Tommy

Job Details: 09/11/2020

OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. Turned unit off at breaker. Removed unit from wall. Replaced both controls and console. Tested unit all tested Job Completed.

Near Cedar Creek, TX 78612

Andy

Job Details: 09/11/2020

WASHER WHIRLPOOL CET9000GQ1 Arrived on site to install previously diagnosed parts removed failed parts and replaced with new. Tested unit and still found issues. Removed failed transformer and replaced with new and unit is not operating. Found failed UI control and lock kit. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11228118 (cntrl-elec) and 1 W11228120 (cntrl-elec) and 1 W11416034 (BOX LOCK KIT) and 1 WPW10198199 (switch)

Near Leander, TX 78641

Kayman

Job Details: 09/11/2020

REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for display UI not working. Upon arrival I found the display working as designed. After speaking with the resident I found the display had died and they had to cycle the power multiple times to get it to work again. I replaced the control UI and unit is working as designed at this time. Job complete.

Near Cedar Creek, TX 78612

Scott

Job Details: 09/11/2020

WASHER WHIRLPOOL WTW4950HW1 Arrived on site for unit not spinning .ran diagnostics for long drain errror code . Found drain pump hardly pumping water . Replaced pump motor . Unit is drawing better but still not normal flow . Removed tub and removed debris from under plate . Still pumping slow . Found drain tubes full of junk . Ordering both tubes . No leaks detected . . Call to set return .; ordrng 1 W10899966 (tub to pump hose) and 1 W11244231 (hose)

Near Round Rock, TX 78665

Jimmy J.

Job Details: 09/11/2020

FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for freezer not cooling per customer. Freezer is cooling but not cooling enough to keep items frozen. Ran temps in the freezer and temp was 16 degrees. Checked resistance at thermistor and found loose and out of range . Replaced thermistor using foil tape and zip tie then ran temps again.

Near San Marcos, TX 78666

Noah D

Job Details: 09/11/2020

MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not starting fan and heating, upon inspection found breaker popped and fan wires cut, replaced harness and found no issues. Complete"

Near Killeen, TX 76542

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRT318FZDW Arrived on site and inspected refrigerator cooling intermittently.Confirmed the complaint and found the a massive ice buildup on the right side of the evaporator surrounding the thermistor.Used my steamer to defrost the unit and replaced the thermistor.Reassembled the unit and advised the customer to wait approximately 24 hours for unit to reach optimal temperatures.No leaks detected at time of service.Job complete

Near Austin, TX 78744

Leonardo

Job Details: 09/11/2020

DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit not washing correctly. Test unit and found unit working as designed at this time. Job complete.

Near Bee Cave, TX 78738

Brandon

Job Details: 09/11/2020

MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of error code when using vent fan, found loose connection of thermistor at control board, I plugged in thermistor, unit tested good."

Near New Braunfels, TX 78132

Noah D

Job Details: 09/11/2020

WASHER WHIRLPOOL WFW8620HC2 "Arrived on site to inspect washer for not starting, upon inspection found the washer UI non responsive to selections or start buttons, ordering UI panel, customer was aware it is a expert. Office to reschedule ; ordrng 1 W11327395 (UI PANEL )"

Near Austin, TX 78728

David Z

Job Details: 09/11/2020

WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose washer that was consistently tripping breaker. Ran unit and checked for error codes. Found none present. Unit completed a diagnostic cycle with no issues, and also ran in drain and spin. Found that unit is plugged into a GFCI outlet / circuit and is likely being tripped due to gfci sensitivity. Recommended customer run unit with an extension cord to a non gfci outlet to confirm unit will run fine since issue isnt immediate. If his resolves the issue customer advised to consult the homeowner to resolve outlet issue. All is working as designed at this time. Call complete."

Near Austin, TX 78704

Luis

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for cooling complaint. Found evaporator incased in ice not running through a defrost cycle, attempted to run diagnostics control exiting diagnostic test. Replaced main and ui control,customer will defrost unit."

Near Austin, TX 78728

Tommy

Job Details: 09/11/2020

COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived onsite for for scratched cooktop. Removed unit from counter, replaced cooktop, reinstalled unit. All tested good."

Near Austin, TX 78745

Leonardo

Job Details: 09/11/2020

COOKTOP WHIRLPOOL WFG505M0BS3 Arrived on site to replace panel. Opened box and found damaged panel on stainless.

Near Austin, TX 78732

Brandon

Job Details: 09/11/2020

RANGE JENN-AIR JDRP436HL00 "Arrived on site for customer complaint of unit turning off by itself and not connecting to WiFi, I replaced UI control, WiFi module and both convection fan motors for noise. Unit tested good."

Near Jarrell, TX 76537

Tyler

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator door that would not seal properly. Upon arrival I found the ff door was not leveled on the hinge correctlY and I added a washer (spacer) to raise door. The spacer issue had caused door gasket to form crooked on the door when it sealed so I reshaped the bottom right corner of the door gasket and unit is now sealing and functioning as designed call complete.

Near Austin, TX 78723

Jacob

Job Details: 09/11/2020

MICROWAVE WHIRLPOOL WMH31017FB "Arrived onsite for unit sparking while in use. Tested unit. Unit sparked. Shut unit off. Unplugged unit. Looked at unit. Found that diode, capacitor and filter board were all not working. Let customer know of findings.

Near Spicewood, TX 78669

Brandon

Job Details: 09/11/2020

REFRIGERATOR KITCHENAID KSSS42FKX00 "Arrived on site to replace ice maker, after replacing, unit tested good.

Near Manchaca, TX 78652

Leonardo

Job Details: 09/11/2020

OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven been off 20 degrees. Found oven had been calibrated already. Replaced sensor test unit and unit test good job complete.

Near Seguin, TX 78155

Noah D

Job Details: 09/11/2020

RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect oven for dented panel, upon inspection found top of oven dented. Replaced panel and found no issues. Complete"

Near Seguin, TX 78155

Noah D

Job Details: 09/11/2020

REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect fridge for not dispensing in water after certain amount of time, added regulator per CS, installed all tubing and filter door, no leaks or issues found. Complete"

Near New Braunfels, TX 78132

Noah D

Job Details: 09/11/2020

VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site to inspect vent hood for not starting, upon inspection found the electrical tie ins disconnected, reconnected tie ins and lights turned on and fan worked. Complete"

Near Austin, TX 78741

Robert

Job Details: 09/11/2020

WASHER WHIRLPOOL MHW3505FW1 Arrived on job for complaints of leaks from rear hose. Filled and drain 3 times no leak. Found the bellow torn. Replaced bellow. No leaks detected.

Near Austin, TX 78717

Kayman

Job Details: 09/11/2020

RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite to install previously diagnosed parts. I installed the console UI. Unit is working as designed at this time. Job complete.

Near Meadowlakes, TX 78654

James

Job Details: 09/11/2020

REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and installed new compressor kit and 3 way valve. Vacuumed system to clear and test for leaks. Unit held vacuum and charged with 4.65oz 134a. Tested operation and found unit working properly. Job complete

Near Buda, TX 78610

Robert

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job to replace handle on freezer door. ; ordrng 1 W11450223 (HANDLE )

Near Austin, TX 78757

Matthew

Job Details: 09/11/2020

RANGE KITCHENAID KSGG700ESS0 Arrived onsite for range display not functioning. Fond short between control and display panel. Replaced parts tested unit and unit functioning properly. Job complete.

Near , TX 78676

Richard

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Arrived onsite for the refrigerator freezing food. During testing found that the damper control is working properly. Found that the issue is intermittent. Replaced UI, control board. Refrigerator tested good. Complete"

Near Woodway, TX 76712

Jonathan M

Job Details: 09/11/2020

DISHWASHER WHIRLPOOL KDTE334GPS0 "I called tech line and spoke to Dave SR# 7728660155. He had me running several checks through the wire harness in to the diverter and 0WI sensor. All checked good. He advised that the only thing he can think of is that the control was knocked out by the bad fill valve prior and now that we have a good fill valve in the unit, the only thing left would be the new control. He advised if this doesnt work, he would advise engineering to review the item due to ongoing issues and no other issues present. Ordering parts and rescheduled customer; ordrng 1 W11120155 (control-elect)"

Near Austin, TX 78745

Leonardo

Job Details: 09/11/2020

DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived on site to test unit for unit still leaking. Found lower spray has a crack making water come out of 5he side making unit leak from liner. Also found liner bend not sealing correctly. Will order new liner and new gasket and new bottom spray arm office to reschedule will need autho ; ordrng 1 5304500204 (GASKET) and 1 5304502917 (LINER) and 1 5304517203 (BOTTOM SPRAY ARM ) and 1 WILLNEEDAUTHO (WILL NEED AUTHO )

Near Hutto, TX 78634

David S

Job Details: 09/11/2020

WASHER WHIRLPOOL WTW8500DW "Arrived on site for washer not filling with water. I inspected the unit and work area. I put the unit into diagnostics and found fault codes, F3E2 water temperature inlet fault, F8e1 long fill. I gained access to the inlet valve and replaced it with new. I ran the unit through a diagnostics cycle, and the unit operated as designed. The customer complained about a smell from the washer. The only thing I smelled was stagnant water. I fill the tube and drained it several times to remove the stagnant water. I advise that when the unit is not in use to leave the lid open to allow air flow so the sprayer doesnt stagnate. Job complete, no water leaks detected."

Near Cedar Park, TX 78613

Kayman

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator no cool in RC. Upon inspection and speaking with customer I found that the unit has begun cooling as designed since they called. I found some frost build up on the evaporator cover so I attempted to put the unit into forced defrost through the troubleshooting guide. I could not hear the heater turn on to defrost. I also found the control UI was not responding to temperature up and down increments. I accessed and replaced the UI control. The buttons are now working as designed but when I attempted to put the unit into defrost I still could not hear the heater turn on and start melting ice. I am ordering Heater (WP12729123) harness (W11131391) and returning with thermistors. ; ordrng 1 WP12729123 (heater)

Near Austin, TX 78734

Brandon

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit not producing ice, found ice maker would not find home position in diagnostic mode, I replaced ice maker, still did not find home position, found both switches to be good, found no power getting to ice maker, found broken wire in door. Ordering door. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11202405 (DOOR)"

Near Round Rock, TX 78681

Jimmy J.

Job Details: 09/11/2020

COOKTOP WHIRLPOOL KCGS550ESS01 Arrived for on site for cooktop for gas leak. Found that the leak was occurring at the wall valve. Cooktop and all burners have no leaks. Advised customer to contact a plumber. Job complete.

Near Sunset Valley, TX 78745

Leonardo

Job Details: 09/11/2020

RANGE JENN-AIR JGRP436HL00 Arrived on site to test unit for all 3 racks falling back when opened. Test unit and found unit is leveled correctly found service pointer ordering 3 racks office to reschedule. ; ordrng 3 W11111356 (RACKS)s

Near Austin, TX 78757

Matthew

Job Details: 09/11/2020

DRYER AMANA NGD4655EW2 "Arrived onsite for gas dryer not heating. Tested fuse and cut off, passed. Tested igniter and was negative for continuity. Replaced igniter, tested unit and unit is functioning properly. Job complete."

Near Round Rock, TX 78664

Tommy

Job Details: 09/11/2020

DISHWASHER KITCHENAID MDB7749AWB2 Arrived onsite for dishwasher washer not cleaning dishes. Upon arrival put unit in diagnostics found no error codes. Tested unit all tested good check upper and lower arms found some clogging in there cleaned it out with hook. Tested unit all tested good no signs of leaks during service. Job Completed

Near Leander, TX 78641

Lou

Job Details: 09/11/2020

OVEN WHIRLPOOL WOS51EC0HS01 "Arriv3d on site to install previously diagnosed and ordered parts. Due to a reoccurrence of the console failing, I contacted techline and spoke to Scott. I advised of the history of repairs and current complaint and Scott advised to have the customer reconnect the unit to WiFi and run an update through their app on their phone and if they have any issues to contact the Whirlpool WiFi connect team. Scott advised to not replace any parts at this time. I advised the customer of my conversation with techline and their recommendations. Job completed."

Near Austin, TX 78758

Matthew

Job Details: 09/11/2020

DRYER WHIRLPOOL WED560LHW0 Arrived onsite for dryer with exhaust issues. Tested unit and unit is functioning properly. Air flow has external blockage. Recommended maintenance clear blockage to correct issue. Job complete.

Near Round Rock, TX 78665

Cliff

Job Details: 09/11/2020

DISHWASHER AMANA ADB1500ADB3 "Arrived on site to replace pump for dishwasher. Prior to replacing pump noted slow fill from water valve as well as upper rack wheel assembly is broken and upper rack stops missing. All four upper rack wheel assemblies, both upper rack stops, valve, and pump will all need to be replaced at the same time to complete repair.; ordrng 1 W11175771 (VALVE) and 4 WP8268655 (wheel)s and 1 WPW10082861 (stop)"

Near Austin, TX 78705

Robert

Job Details: 09/11/2020

DRYER WHIRLPOOL WED560LHW1 "Arrived on job for complaints of noise. Found the blower wheel damaged unable to remove fan will need housing, motor and wheel to complete. ; saved tckt"

Near Wimberley, TX 78676

Richard

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived onsite for the refrigerator ice maker not working properly. During testing found that the ice maker is leaking water. Replaced ice maker and new tested good. Complete

Near Austin, TX 78746

Kevin

Job Details: 09/11/2020

MICROWAVE GE PVM9215SK2SS Arrived on site and replaced control board and steam sensor recommended on previous visit. After replacement heated a cup of water on tea setting and it still gives a service needed error code.

Near Austin, TX 78731

Kevin

Job Details: 09/11/2020

DRYER ELECTROLUX EWMED65HTS0 "Arrived on site to test unit for error code e64(heating element failure). Found bad element. Replaced element. Tested unit, unit works good. Cutoff and thermal fuse tested good. Job complete.

Near Leander, TX 78641

Lou

Job Details: 09/11/2020

MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site it to inspect microwave light burning out and unit not heating. Upon further inspection, customer advised that they had been replacing the venthood light several times and it continues to burn out. I found that the light bulb was the incorrect bulb. Customer ordered the correct bulb online. Also, they advised that the unit heats intermittently. I removed the unit from the wall and found that the damper was restricted by the vent sealing tape and the switches were bad. I removed and replaced both interlocks and when re-installing the vent cover, I made sure the damper was able to open and close. Once I had the unit back in its place, I retested the unit and it operated as designed. Job completed."

Near New Braunfels, TX 78130

Noah D

Job Details: 09/11/2020

REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for not cooling in fridge section, upon inspection found the defrost error in fridge evap, the fan and thermistor are new, replaced UI panel and forced defrost through diagnostic.

Near Georgetown, TX 78628

Job Details: 09/11/2020

RANGE WHIRLPOOL WEE750H0HZ1 Arrived on site and inspected range touchscreen issues.Customer advised the unit will respond some days and wont on other days.I accessed diagnostics and found F6E0 User Interface errors approximately 8 times.Ordering UI console and main control (psp).Office to reschedule the customer ; ordrng 1 W10854344 (CONSOLE STAINLESS) and 1 W10868153 (CONTROL ELECTRIC POWERMAX )

Near Meadowlakes, TX 78654

James

Job Details: 09/11/2020

REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site and tested operation. Found ice maker leaking from ice mold.Installed new ice maker and tested operation. Ice maker no longer leaking.

Near Bastrop, TX 78602

Scott

Job Details: 09/11/2020

OVEN WHIRLPOOL WFG320M0BS2 "Arrived on site for oven not heating . Igniter is getting correct voltage and proper amps . Gas valve has failed . , ordering igniter just Incase . No gas leaks detected . Please call to set return ; ordrng 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)"

Near Austin, TX 78727

David S

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for water dripping in the fridge. I inspected the unit and work area. I gained access to the evaporator and found the drain tube clogged. I put the unit into diagnostics and tested the heater, the heater came on. I replaced the heat probe, and steamed out the drain tube. I poured water down the drain tube to ensure proper water flow. Job complete no water leaks detected."

Near Hutto, TX 78634

Cliff

Job Details: 09/11/2020

WASHER WHIRLPOOL WTW8500DC2 Arrived on site to diagnose a washing machine that is constantly dripping water into tub. Found water valve seeping. Replaced water valve assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Near Austin, TX 78727

David S

Job Details: 09/11/2020

WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer leaking oil. I inspected the unit and work area. I found the gear case leaking oil. I gained access to the gear case and replaced new. I ran the unit through a calibration cycle, and a diagnostics cycle. Unit operated as designed. No water leaks detected"

Near Georgetown, TX 78633

Tyler

Job Details: 09/11/2020

COOKTOP JENN-AIR JGD8348CDP17 Arrived on site for cooktop that would not spark two different burners. Upon further inspection I found that the cooktop had a short in the back right burner sparker and it was causing a misfire on both the front and back sparklers on the right side. I made the necessary repairs and retest the unit all the burners are not lighting as designed unit is working wonderfully call complete.

Near Austin, TX 78727

David S

Job Details: 09/11/2020

RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range not working. I inspected the unit and work area. They had moved the range into a vacant apartment. I tested the units operation and found everything working as designed. I gained access to the junction and control to ensure all connections area seated properly. I found L2 at the junction lose and not seated properly. I seared the connection properly. Unit is operating as designed. Job complete.

Near Leander, TX 78641

Lou

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed.No water leaks observed during service, job completed."

Near Wimberley, TX 78676

Richard

Job Details: 09/11/2020

WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer leaking water during operation. During testing found that the washer starts to leak during the rinse and spin cycle. Found the leak coming from the upper part of the tub. Will need to replace tub and basket assembly. Ordering parts and office to schedule. Will need 2hrs 2man for repair. ; ordrng 1 W10371566 (tub) and 1 W11035747 (gearcase) and 1 W11043544 (ring-tub) and 1 W11172199 (basket) and 1 W11385424 (RETAINER)

Near Austin, TX 78721

Jacob

Job Details: 09/11/2020

MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for light inside not turning off. Tested unit. Found that door switches are bad.; ordrng 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch)

Near Round Rock, TX 78681

David S

Job Details: 09/11/2020

WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid cracked on the left. I inspected the unit and work area. I found both the left and right side lid cracked. I called techline and spoke to Adrian. I advised Adrian of the situation, I got sr#7728774724, he advised replacing the door lid and speaking to the customer about not letting the lid slam back on its own power as that will cause the lid to crack. I replaced the lid, and tested the units operation. All tested good. No water leaks detected."

Near Austin, TX 78731

Kevin

Job Details: 09/11/2020

DISHWASHER KITCHENAID KUDS30FXSS1 Arrived on site to test unit for no power. Unit is receiving proper voltage. Took one picture of control board.

Near Spicewood, TX 78669

Brandon

Job Details: 09/11/2020

ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to replace reservoir drain pump, after replacing pump, unit tested good."

Near Bertram, TX 78605

James

Job Details: 09/11/2020

COOKTOP WHIRLPOOL KCGS956ESS02 Arrived on site and tested operation. Found right front burner has very large flame. Inspected orifices and found outer orifice is a 105 and should be an 80. Also found center power burner had 97 and is supposed to have 105. Installed correct orifices into correct locations and tested operation. Unit tests good. Job complete

Near Georgetown, TX 78633

Job Details: 09/11/2020

DRYER KENMORE 110.686227

Near Austin, TX 78717

Tommy

Job Details: 09/11/2020

RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for damaged control panel. Upon arrival got keys at office. Removed unit from wall unplugged. Replaced control panel. Tested unit tested good. Returned keys to office. Job Completed

Near Granite Shoals, TX 78654

James

Job Details: 09/11/2020

OVEN JENN-AIR JJW2830DP01 Arrived on site and tested operation. Found power button on ui not responding. Ran diagnostics and found f2e1 error and unit will not allow cycle selection due to power failure. Parts covered by manufacturer.

Near Pflugerville, TX 78660

David S

Job Details: 09/11/2020

DISHWASHER WHIRLPOOL KUDS30FXSS5 "Arrived on site for dishwasher sparking. When I arrived the customer had already purchased a new unit. The only unit was in the back yard. I found the control, wiring harness, outer door panel and insulation all burnt. It looks like the pilot relay shorted out and tried to ground it self to the out panel.

Near Georgetown, TX 78633

Tyler

Job Details: 09/11/2020

DISHWASHER KITCHENAID KDTM704ESS3 "Arrived on site for dishwasher pausing half way through cycle. Upon arrival I found that during diagnostics there were no error codes or indicators of hardware or software failures. After checking the door latch I found it was latching fine but that the door its self was warped and bent

Near Austin, TX 78722

Jacob

Job Details: 09/11/2020

DRYER WHIRLPOOL MED8630HW0 Arrived onsite for unit making noise. Replaced feet to unit. Tested unit. Unit test good. No issues at this time. Job complete

Near Austin, TX 78703

Luis

Job Details: 09/11/2020

REFRIGERATOR KITCHENAID KUIX505ESS1 "Arrived on site for ice issue. Ran diagnostics sensor in pump not sending power to valve,ran normal cycle,no water flow with filter installed,removed filter slow water flow. Diagnosed unit will need pump,water valve,filter and cleaner. Replaced pump,valve and filter,cleaned ice bin,ran diagnostics all test passed,added cleaner ran unit through a clean cycle.

Near Leander, TX 78641

Lou

Job Details: 09/11/2020

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed parts. Due to the control/console failures and per techline recommendations, I removed and replaced he main ACU and the console and tested. Unit is operating as designed. I provided the customer with SAID# to be able to connect to WiFi. Job completed."

Near Pflugerville, TX 78660

David S

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrive on site for ice maker not making ice. I inspected the unit and work area. I found the freezer temp at 0 degrees. I checked the ice level sensor and it passed. I checked the thermistor sensor and it passed. The unit harvested dropped ice, and filled with water, when I ran those cycles. I found the unit on an extension cord shared with a cold water dispenser. I inspected the coils and found them clear. I replaced the ice maker. I spoke to the customer about plugging the water dispenser into its own outlet. I removed the water dispenser and extension cord, and plugged the fridge directly into the outlet. Unit is operating as designed. No water leaks detected."

Near Liberty Hill, TX 78642

Kayman

Job Details: 09/11/2020

DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived onsite for dishwasher making clicking or grinding noise and not washing. Upon inspection I found a stored error code of F6E4 indicating a failed motor or sump. I let the diagnostics test advance to the wash cycle and I could hear the sump humming but not pushing water. The unit will need a new sump and motor assembly for repair. I quoted the customer 500.97+ tax for svc fee parts and labor. Ordering sump and motor assembly (W10805015). ; ordrng 1 W10805015 (pump&motor)

Near Austin, TX 78727

David Z

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install new thermistor and Ui to resolve RC temp issues. Installed new parts and left temps at default. Unit kicked on and is cooling as designed. Call complete.

Near Paige, TX 78659

Andy

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site for refrigerator door gasket issues. Tested and inspected unit and found failed door and gasket. Will need to replace RC door. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW10912374 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )

Near Austin, TX 78717

David Z

Job Details: 09/11/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site To diagnose a dishwasher with a door falling down. On arrival customer informed me the door had lost some tension and sometimes dropped down. I found the friction pad on the ride side had broken off and there was no pad. Replaced right side friction pad. Customer retested and door is working as designed. Call complete.

Near Georgetown, TX 78628

Job Details: 09/11/2020

DISHWASHER WHIRLPOOL WDF760SADB0 Arrived on site and inspected dishwasher not draining.Disassembled and found the hose to the drain pump was defective.Removed and replaced it.All water lines were dry at the time of service.Job complete

Near Taylor, TX 76574

Andy

Job Details: 09/11/2020

DRYER SAMSUNG DVE52M7750V/A3 Arrived on site for dryer not heating. Tested and inspected unit and found failed heater assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Dripping Springs, TX 78620

Brandon

Job Details: 09/11/2020

DISHWASHER KITCHENAID KUDS01DLSS2 "Arrived on site for customer complaint of door falling down, found rope link broken, replaced link, unit tested good"

Near Wimberley, TX 78676

Richard

Job Details: 09/11/2020

MICROWAVE KITCHENAID KMBD104GSS00 Arrived onsite for the to repair build in microwave. Found that I am missing one of switches to complete the repair. I have the package but its empty no switch inside. Reordered switch and office to schedule ; ordrng 1 W10278024 (switch)

Near West Lake Hills, TX 78746

Kevin

Job Details: 09/11/2020

DISHWASHER KITCHENAID KDFE454CSS0 Arrived on site to test unit for control panel issues. Attempted to replace but did not have any positive effect. Control board will be needed and possible drain pump.

Near Round Rock, TX 78665

Cliff

Job Details: 09/11/2020

RANGE WHIRLPOOL SF315PEPB2 Arrived on site to diagnose a range that is reducing gas odor and has a burner that is not igniting. Found pans blocking gas flow through oven burner and igniter mounting collar missing. Made new collar for igniter and advised homeowner on findings in broiler drawer compartment. Tested unit and found all is functioning properly at this time. No gas leaks were found at time of service.

Near Austin, TX 78759

David Z

Job Details: 09/11/2020

WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose washer that wont let you change any settings after lightning strike. Unit powers on, but we cant get any further. Was able to get into diag mode after a power cycle and found F2E1 error for stuck key. Unit needs a new console to start, and possibly control.Ordered console and set return visit

Near Austin, TX 78728

Matthew

Job Details: 09/11/2020

WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer lid locked. Upon inspection found clothing caught in lid lock and jammed. Manually disengaged lid lock pulled out clothing and freed lock. Instructed customer to make sure clothing is not obstructing lid or lock prior or closing lid. Tested lid lock again, locked and unlocked as designed. Job complete."

Near Wimberley, TX 78676

Richard

Job Details: 09/11/2020

REFRIGERATOR KITCHENAID KRFF305ESS00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the ice maker is good and that the fill tube is frozen solid not allowing water to enter the ice maker. Had to climb on top of refrigerator and hop to the back because there was no room to pull refrigerator out. Took ice maker water line out and de thawed fill tube and reinstalled fill tube and ice maker tested good and filled with water. C

Near Georgetown, TX 78628

Job Details: 09/11/2020

OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site and inspected wall oven not able to select feature F1E0 error code.Found the customers in the residence were renters and contacted the landlord/ owner who lives in California.Unit error is determined to be a control function error which will require the main control to be replaced.Part was ordered and is still on the way.Needs more workWill require W10741603 to complete the repair ; O-emld tckt

Near Manor, TX 78653

Matthew

Job Details: 09/11/2020

REFRIGERATOR WHIRLPOOL WRF535SWHB02 Arrived onsite for freezer frosting over. Freezer door was left open due to obstruction. Ice and frost has been removed from liner and rails.job complete.

Near Austin, TX 78723

Jacob

Job Details: 09/11/2020

RANGE JENN-AIR JDRP536HL00 Arrived onsite to replace parts ordered by previous tech. Upon trying to service unit. Found that frame was bent near the hinges and frame had gaps near the hinges. Called Techline to report findings. No issues at this time. Job complete

Near Coupland, TX 78615

Andy

Job Details: 09/11/2020

OVEN GE JB755SJ4SS Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Austin, TX 78746

Kevin

Job Details: 09/11/2020

ICE MACHINE KITCHENAID KUIC15NRXS0 arrived on site to test unit for no power. Unit is receiving proper voltage. Found tranformer is hot to the touch. Will bring all parts along with transformer and water level sensor on return visit for precautionary measures. Left all connections disconnected. ; ordrng 1 WP2310139 (transformr) and 1 WPW10548509 (sensor)

Near Austin, TX 78736

Leonardo

Job Details: 09/11/2020

DISHWASHER KITCHENAID KDFM404KBS0 Arrived on site to test unit for damaged inner door. Found inner door cracked. Replaced inner door test unit and unit test good job complete.