Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 9362 customer reviews

Lou S.

Lou S.

ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to inspect free standing ice machine not working. Upon further inspection, I pulled the unit out from the cabinet and unplugged the drain pump and plugged the unit in directly and it came on. I advised the customer that the drain pump is going bad. I removed and replaced the drain pump and tested and unit is operating as designed. No water leaks observed during service, job completed."

Near Stagecoach Cove, Lago Vista, TX 78645
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for light issues. Diagnosed defective leds replaced leds powered unit on all leds working as designed.

Near Westwood Terrace, Austin, TX 78746
David  Z.

David Z.

REFRIGERATOR IKEA IX7DDEXGZ000 Arrived on site to diagnose refrigerator not making ice. Performed diagnostic on unit. Found icemaker stuck partially through cycle with ice in the mold. Tried jumping and got no response. Replaced icemaker. Retested unit and it is now running and filling properly. All is working as designed. Call complete.

Near Woodwind Ln, Austin, TX 78758
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for light bulb burnt out, test unit found bulb out and issue with socket, replaced socket and bulb, test unit, unit working correctly, bulb lighting correctly, job complete."

Near Yellowbark St, Hays, TX 78610
Tyler  G.

Tyler G.

REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site to install previously diagnosed main control and UI control. After installing previously diagnose parts I was able to verify after a few minutes of run time that the unit is now going to defrost like it should everything else is functioning as designed and the UI lights are now fully functioning as well. Call complete

Near Bonnet Blvd, Georgetown, TX 78628
Kayman B.

Kayman B.

DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher showing error codes. Upon inspection I found the unit showing an error code for float switch issue. I was not able to put the unit into diagnostics it would just keep beeping and showing that code. I accessed the panel underneath and found the float switch tray full of water engaging the switch. I replaced the main control and emptied the water from the tray. I tested the unit and it would fill but not wash I could hear it humming then it would drain. I am ordering a float switch (W11255994 ) sump and motor(W11416362) harness (W11084863 )and another control (W11410066) office to R/S due to part availability. ; ordrng 1 W11084863 (HARNESS ) and 1 W11255994 (FLOAT SWITCH ) and 1 W11410066 (CONTROL ) and 1 W11416362 (SUMP AND MOTOR )

Near Parke Wind Way, Cedar Park, TX 78613
Tommy O.

Tommy O.

DRYER WHIRLPOOL WED4985EW0 Arrived onsite for dryer top damaged. Upon arrival found top panel damaged replaced dryer top panel. Job Completed.

Near Westinghouse Rd, Georgetown, TX 78626
Jimmy J.

Jimmy J.

REFRIGERATOR AMANA ART318FFDS06 Arrived on site for fridge not cooling. Ran diagnostics and no error codes came up. Tested fridge thermistor and it was faulty, replaced. Tested freezer thermistor and it was good. Ordered W11352623 control to be installed. Will return to install new control. ; ordrng 1 W11352623 (CONTROL )"

Near Pearl Retreat LN, Austin, TX 78753
James C.

James C.

WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and found long fill error, inlet temperature error and communication error. Found control not sending correct voltage to UI and hot water valve has failed. Also found corrosion on thermistor sensor connector. Installed new control and valve housing. Tested operation and found unit working properly. Job complete"

Near Burnet, TX 78611
Tyler  G.

Tyler G.

VENTHOOD UNKNOWN VWU37UC6FS0 Arrived on site for vent hood that was not allowing the fan to turn properly. Upon further inspection I found that the motor was getting 120 V to the fan blade motor but the motor if unmounted and turned on its side to where the fan could loosely hang it would start spinning fine but if you tried to re-mounted the weight of the fan blade would cause the motor not want to spend so I went ahead and replace the motor and retest of the unit and found that everything is functioning as designed motor now spins when activated and mounted call complete

Near Marfa Cove, Georgetown, TX 78633
Kevin B.

Kevin B.

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found customer has used washer twice successfully with no leaking after the leaking occurred .and set washer into a diagnostic cycle and filled it until valve timed out, Bellow is not leaking, removed top of washer and inspected vent hose and all connections and there is no water leaking while filling. Ran all other functions in diagnostic cycle and did not find any leaking drain all the water out and drain hose did not leak and stand pipe did not overfill. Could not find a reason for the customers experience, job complete"

Near Sugar Creek Dr, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KUDS02FRSS0 "Arrived on site to test unit for unit not draining, test unit found faulty control board causing dishwasher to fill during the draining cycle,

Near Raleigh Ave, Austin, TX 78703
Richard P.

Richard P.

OVEN WHIRLPOOL WOS31ES0JS00 Arrived onsite for the oven not heating. Customer ran self clean and the oven stoped heating afterwards. Called tech line and we found that the thermistor was no good and control board was not working properly. Replaced thermistor and control and oven tested good and heating. Complete Sr# 7728312414.

Near Kiras Ct, Austin, TX 78737
Leonardo C.

Leonardo C.

DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site to replace sump and motor and door latch, opened box found sump and motor defective, informed customer, reordered sump and motor, office to reschedule.; ordrng 1 Wpw10591570 (SUMP AND MOTOR )"

Near Blue Hill Dr, Austin, TX 78736
Jonathan  S.

Jonathan S.

REFRIGERATOR GE PFSS5NFZCSS "Arrived on site to install previous diagnosed part. Removed ice maker and installed fill cup. Installed ice maker and advanced ice maker cycle. Monitored operation. All tested good, no water leaks detected."

Near Wildwood Dr, Georgetown, TX 78633
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site for refrigerator freezer not freezing. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested bimetal and found closed. Activated defrost cycle and measured voltage to element and found main control not sending voltage. Measured resistance on defrost circuit and found within range. Found failed main control. Removed failed control and installed new. Performed diagnostics and activated defrost mode and measured amp to heater and found within range. Checked ice maker fault codes and found none. Advanced ice maker cycle. All tested good, no water leaks detected."

Near Village Commons Blvd, Georgetown, TX 78633
Paul R.

Paul R.

REFRIGERATOR ADMIRAL HMG521537 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the defrost heater and timer. On arrival the customer had the unit unplugged and at room temperature. Call complete.

Near Orleans Dr, Cedar Park, TX 78613
Tommy O.

Tommy O.

REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived onsite to install previously diagnosed parts. Removed cover and unit, removed control, Installed parts and tested unit all tested good. Job Completed."

Near Casitas Dr, Austin, TX 78717
Jonathan  S.

Jonathan S.

COOKTOP JENN-AIR JGCP436HL00 "Arrived on to install previous parts. Removed orifice, burner, manifold valve and installed new. Tested operation and found same results. Found when adding pot to burner noise was normal. Called tech support and spoke with JK and he stead issues was caused by Inconsistent gas flow pressure. Spoke with customer on unit. All tested good."

Near Houston Loop, Liberty Hill, TX 78642
Kevin B.

Kevin B.

REFRIGERATOR MAYTAG MFC2062FEZ03 Arrived on site and disassembled freezer and found harness is disconnected to evaporator fan. After reconnecting set refrigerator into diagnostic cycle test 112 and fan is not running. Connected new fan motor diagnosed by previous technician and a new motor is not running either. Checked voltage to motor and found it is only getting 76 V when it should be 120 V. Took pictures. Will need a control board to correct the issue.; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10746274 (cntrl-elec)

Near Mifflin Kenedy Terrace, Austin, TX 78749
Luis M.

Luis M.

ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Ran diagnostics compressor powered on weak frost formation on evaporator plate,found corrosion on suction line leading back to compressor diagnosed leak in system unit will need an evaporator,filter drier and compressor. Need AUTHO for repairs.Customer would like a phone call once office receives AUTHO.; ordrng 1 2HRS and 1 2XLABOR and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR ) and 1 WPW10605286 (COMPRESSOR )"

Near Pratolina Dr, Austin, TX 78739
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for ice maker leaking water into bin. Upon inspection I found the he icemaker fill tube un seated from the ice maker causing the water to dispense directly into the ice bin. I corrected and tested the unit. The unit is now working as designed and no leaks. Job complete.

Near Brighton Bend Ln, Cedar Park, TX 78613
Noah D.

Noah D.

WASHER MAYTAG MVWB865GC0 "Arrived on site to inspect washer for loud noise during operation, upon inspection found the gearcase leaking oil and stator loose, tried to tighten down unsuccessfully, will need to order stator. Office to reschedule ; ordrng 1 W10006483 (STATOR ) and 6 W10644129 (SCREW)s"

Near Meridian Dr, New Braunfels, TX 78132
Scott  M.

Scott M.

RANGE WHIRLPOOL KSIB900ESS2 Arrived on site for convection fan making a banging noise . Found fan blades hitting at bottom of back wall in oven . Tightened nut on fan blade and adjusted mounting screws and back wall . Blade is now spinning freely . Job complete .

Near Tom Miller St, Austin, TX 78722
David S.

David S.

WASHER MAYTAG MVWB765FW0 "Arrived on site for washer not filling with water properly. I inspected the unit and work area. I found no fault codes. I spoke to the customer about what the unit is doing, and he said it isn’t filling with enough water, that the top layer of clothes are dry. I replaced the control, and set the unit to deep fill. No water leaks detected. Job complete."

Near Flashpan Cove, Austin, TX 78729
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for fridge not cooling . Customer stated fridge has been cooling normal past day or so . Customer also has had several brown outs in neighborhood. Also had a Samsung so familiar with frosting up . Customer didn’t find any frost during no cool . Which could have affected electronics . Replaced main control ,inverter ,UI . All checked normal . No water leaks detected at time of service. Job complete ."

Near Haverford Dr, Austin, TX 78753
Matthew  Z.

Matthew Z.

RANGE WHIRLPOOL WFG320M0BB2 "Arrived onsite to replace previously diagnosed parts. Replaced burner cap, tested unit and unit is functioning properly. Job complete"

Near Amber Stream Ln, Manor, TX 78653
Noah D.

Noah D.

REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site to inspect fridge for not keeping temp in upper cabinet, replaced front UI panel and back control per last tech, inspected and found no issues. Instructed customer on proper temps. Complete"

Near Pader, New Braunfels, TX 78130
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for no ice. Found icemaker tray broken from motor,diagnosed defective icemaker. Replaced icemaker under 90 day warranty. Ran diagnostics icemaker passed harvest ran fill test passed. Found broken ground wire at hinge,informed lady at the house on,y ground wire broken icemaker and dispenser wires are good"

Near Stone River Dr, Austin, TX 78737
Al R.

Al R.

OVEN WHIRLPOOL WFE525S0HB1 Arrived on site to install previously ordered part.Removed and replaced the main control.Reassembled and unit now works properly.Job complete

Near Conchillos Dr, Georgetown, TX 78626
David S.

David S.

DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer taking longer to dry clothes. I inspected the unit and work area. I found the unit heating, and tumbling. I found the unit not having proper air flow while the vent is attached. I toke the vent off and tested for air flow again. The unit has proper air flow. I spoke to the customer about how the unit operates, and I recommended having vent wizard come out and clean the vents."

Near Taylor Falls Dr, Pflugerville, TX 78660
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I found the unit low on refrigerant. I found no signs of a leak. I recovered the refrigerant. I did find the compressor extremely hot. I replaced the compressor and installed a low side service tap. I installed a dye drier. I vacuumed the system and it held a 30 psi vacuum for 20 minutes. I charged the system with R134A to the recommended factory charge. I tested the unit and had pressures of 0 on the low side and 140 on the high side. I explained to the customer that the unit did have a leak and it could had been at one of the components that I replaced or it’s possible that it still has a very small leak that I won’t be able to find until the dye shows it. I advised monitoring the unit for a few days with a thermometer before loading the unit up with product. At this time the unit is working as designed. Call complete.

Near Ascot Ln, Cedar Park, TX 78613
Jacob S.

Jacob S.

DISHWASHER KITCHENAID KUDI01FLSS5 Arrived onsite to replace parts. Replaced link and spring. Tested unit. No issues at this time. Job complete

Near Robert Burns Dr, Austin, TX 78749
Kayman B.

Kayman B.

DISHWASHER GE PDW7880J01SS Arrived onsite to install previously diagnosed parts. I installed the roller kit and when I was attempting to install the detergent dispenser. I noticed the new one I had with me was damaged. I also found a hole in the tub on the right side near the gasket. I am recommending replacing the tub and returning with the dispenser module. Office to R/S once the tub is located. Dispenser (WD12X10163); ordrng 1 WD12X10163 (rinse module)

Near Dove Haven Loop, Cedar Park, TX 78613
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDF330PAHW1 "Arrived on site to test unit for unit not drying, test unit, unit working correctly, advised customer to use rinse aid to help with drying process, job complete."

Near Enfield Rd, Austin, TX 78703
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the control kit that was ordered incomplete and it only came with the main control and was missing the UI. I replaced the paddle and the smart valve. The unit has the correct pressure now but the UI still needs to be replaced. Ordering just the UI W10861908 cntrl-elec and parts authorization since it’s a different part number. .; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION) and 1 W10861908 (cntrl-elec)

Near Ronchamps Dr, Round Rock, TX 78681
David S.

David S.

MICROWAVE JENN-AIR JMC2430IL03 Arrived on site for microwave not having power. I inspected the unit and work area. I found the fuse was broken and the unit not wired up at the junction. I replaced the fuse and wired the unit at the junction. I turned the power on and the unit came on. The unit is operating as designed. Job complete.

Near Lakewood Point Cove, Austin, TX 78750
David  Z.

David Z.

DISHWASHER WHIRLPOOL KDTM354DSS3 Arrived on site to install sump and motor + 2 wheels to resolve leaking sump. Installed parts and retested. Unit is now working as designed with no leaks present. Replaced front 2 wheels on power rack.

Near Oak Hollow Dr, Austin, TX 78758
Jimmy J.

Jimmy J.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install new gasket. New gasket went on evenly and flush. Used heat gun to flatten out ripples. No air gaps detected. Job complete.

Near Bradford Ln, Hutto, TX 78634
James C.

James C.

WARMING DRAWER KITCHENAID KOWT100ESS00 Arrived on site and installed new warming drawer. Verified proper seal. Unit tests good. Job complete

Near Driftwood Ln, Kingsland, TX 78639
Lou S.

Lou S.

WASHER WHIRLPOOL WTW5000DW0 "Arrived on site to inspect washer not draining and spinning. Upon further inspection, I found the the washroom outside. I placed the unit in diagnostics showing error codes F2E3, F2E1, F7E1, F7E6. Cleared the codes and continued with testing. The unit failed to agitate and spin. I manually tested the agitate and spin and it agitated, but the spin failed. I checked the control and found it not putting out voltage to the motor. Also found the motor is rusting out and the gearcase has leaked oil. No water leaks observed during service, unit left unplugged. Job completed."

Near Gregg Bluff Rd, Jonestown, TX 78645
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previously diagnosed parts. Removed failed drain pan and replaced with new, removed failed RC fan with harness went to install new and found incorrect part. Ordering needed part as well as controls in case needed. Office to schedule return trip. Customer needs ASAP appointment. Customer stated not to reinstall bins and racks or evaporator cover to make. Did as instructed and left new evaporator cover in unit and left unit unplugged and instructed customer not to plug in and they agreed. No water leaks present at time of service.; ordrng 1 SEENOTE (INSPECT PARTS TO MAKE SURE CORRECT ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP) and 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11033168 (fan with harns-wire) and 1 W11089931 (panel-ui)"

Near Pioneer Passage, Bastrop, TX 78602
David S.

David S.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for fresh food section freezing. I inspected the unit and work area. I spoke to the customer about the unit and he stated the top two shelves are freezing in the back. I found the diffuser working as designed. I found the fresh food section thermistor blocked from air flow. I raised the freezer up by two degrees. I spoke to the customer about the proper way to stock the fridge and to not block the thermistor from air flow. Unit is operating as designed. Job complete.

Near Stokes Ln, Pflugerville, TX 78660
Richard P.

Richard P.

WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found that the shift actuator is not shifting from agitate to spin cycle. Will need to replace shift actuator and control board and drive pulley assembly. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11095106 (harns-wire) and 1 W11116592 (cntrl-elec)

Near W Slaughter Ln, Austin, TX 78749
Jacob S.

Jacob S.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace part ordered by previous tech. Replaced UI console. Tested unit. Unit test good. No issues at this time. Job complete

Near Gulfton St, Briarcliff, TX 78669
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to test unit for unit not shutting off, test unit found issue with control console causing the unit to stay on, replaced console, test unit, unit working correctly, advised customer to connect unit to WiFi also to keep clean of fingerprints using dry microfiber towel, job complete."

Near Call Dr, , TX 78737
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRX735SDBM

Near Hobbs Cove, Austin, TX 78749
Jacob S.

Jacob S.

ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived onsite for unit not consistently making ice. Would turn off for a couple days at a time, then turn on to make ice. Checked voltage from outlet, getting 120v. Tested unit it self and unit was Charles the power to on and off. Replaced pump to unit. Tested unit. Unit test good. No leaks at this time. Job complete"

Near Lakota Pass, Austin, TX 78738
Scott  M.

Scott M.

WASHER WHIRLPOOL MHW8630HW1 "Arrived on site , replaced dispenser . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."

Near Burnet Rd, Austin, TX 78757
Kevin B.

Kevin B.

DRYER WHIRLPOOL WGD72HEDW0 "Arrived on site and replaced both seals recommended by CS on previous visit, collected remaining balance, job complete."

Near Mifflin Kenedy Terrace, Austin, TX 78749
Richard P.

Richard P.

DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer not working properly. Ran diagnostics and found error code F3E3 inlet thermostat. Replaced all thermistors and thermal fuse. Dryer tested good. Found that the right hand lower panel was damaged during moving from one apartment to another. The dryer we serviced was moved from apt 4603 to 4205 by maintenance. Took pictures of damaged panel. Complete

Near Rocky Ridge Trail, Austin, TX 78737
Noah D.

Noah D.

WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to inspect washer for moving while operating, upon inspection found no error codes, tested spinning and found no issues or irregularity. Cleared error codes and instructed customer on use. Complete"

Near River Chase Dr, New Braunfels, TX 78132
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for cooling complaint. At time of visit unit cooling correctly,found broken cover,not allowing door switch to engage correctly,fresh food door gaskets ripped. Ordering new gaskets and cover; ordrng 1 W10819301 (COVER) and 2 W10917312 (GASKET)s, states that autho needed"

Near Squires Dr, Lakeway, TX 78734
Richard P.

Richard P.

COOKTOP GE JGP389BEV3BB Arrived onsite for the cooktop will not stop igniting. During testing found that no issues at this time. Cooktop is working fine.

Near Lago Viento, Austin, TX 78734
Matthew  Z.

Matthew Z.

REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived onsite for refrigerator running with loud noise. No error code present (was a typo). Customer complaint of loud noise coming from rear. Removed condenser cover and looked for signs of worn components, did not find any. Looked behind evaporator cover and no issues were found. The noise that was present was the compressor cycling. Temp in fridge was 39 degrees and 4 degrees in freezer, no complaints of temperature. Called tech line for assistance and reiterated the cycling sounds to report to the customer. SR# 7728882709"

Near Gladstone Dr, Austin, TX 78723
Richard P.

Richard P.

TRASH COMPACTOR KITCHENAID KUCS03FFSS2 Arrived onsite for the trash compactor running continuously. During testing found that the motor is running all the time and will not turn off unless you turn the switch off.

Near Lago Viento, Austin, TX 78734
Richard P.

Richard P.

MICROWAVE KITCHENAID KHMS1850SSS0 Arrived onsite for the microwave with a broken vent grille. During inspection found that the vent is broken. Ordering parts and office to schedule. Will need authorization. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10250593 (grill-vent) and 4 W11380570 (SCREWS)s

Near Lago Viento, Austin, TX 78734
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator that’s freezing items in the refrigerator section. Tested temperatures in the refrigerator and freezer section and found the freezer section at 6°F and the refrigerator section at 32°F. Found the refrigerator temperature set to 42°. Placed unit in service diagnostics and tested damper control and found damper not turning. Removed icemaker assembly and found damper control completely restricted and had gotten caught. Replace damper control and tested unit. Unit is working as designed. Call complete.

Near Brooks Dr, Temple, TX 76502
Leonardo C.

Leonardo C.

COMPACTOR WHIRLPOOL KTTS505ESS "Arrived on site to test unit for unit not compacting properly, test unit found faulty directional switch, replaced directional switch, test unit, unit working correctly, job complete."

Near Barton Creek Blvd, Austin, TX 78735
Paul R.

Paul R.

OVEN WHIRLPOOL WOC54EC0HS03 "Arrived onsite for a microwave/oven combo that the touchpad is not working and the oven turns on by itself, and there is a brown liquid coming out of the bottom of the oven door. MS stated they reset the power and it started working again but she also stated the problem is the oven doesn’t turn on by itself but she can’t turn the oven off when the timer is complete. I tested the UI and the oven selection is not responding to touch properly and it is a fight to get it to respond and turn the oven off. The console will need to be replaced again. It was determined that the brown liquid could have come from when the customer cleaned the oven. I found the door gasket in good condition and stained in a couple of spots at the bottom where the liquid had gotten on it. I called techlne and spoke with Robert SR# 7728880375. Robert documented the call and advised calling the WiFi connect team after the console is replaced again to make sure it has the latest updates.

Near Crazy Arm Rd, Round Rock, TX 78664
Noah D.

Noah D.

OVEN WHIRLPOOL WFE505W0JS0 "Arrived on site to inspect oven for not telling time correctly, found the control board intermittently flashing, replaced control board and clocked returned to normal. Complete"

Near Ridge Berry Rd, New Braunfels, TX 78130
Kayman B.

Kayman B.

OVEN JENN-AIR JJW3430DS00 Arrived onsite for wall oven with unresponsive touch panel I accessed and replaced the console UI and main control. I restored power and the console is working as designed. As I was removing the door I noticed the hinge securing tabs on both sides were both warped and bowed out making a circle instead of being straight. I had a very hard time getting the door to secure on the unit. I am ordering 2 new door hinges (W10725130) x 2. Office to R/S due to part availability. ; ordrng 2 W10725130 (HINGE)s

Near Valorie Ct, Cedar Park, TX 78613
James C.

James C.

REFRIGERATOR WHIRLPOOL WRF560SMYW05 "Arrived on site and found defrost drain has clogged. Found liner has blistered along defrost heater and has split open about 4-6 inches near left side. Took photo of damage, called tech line and spoke to TJ #7728879173. Transferred to safety team and spoke to Michael #7728879688. Whirlpool to contact customer in regards to unit. Job complete"

Near Hi Stirrup, Horseshoe Bay, TX 78657
Al R.

Al R.

DRYER WHIRLPOOL WED49STBW1 "Arrived on site and inspected dryer taking multiple times to dry.Tested the airflow both with and without the vent tube on and determined the issue isn’t with the unit, but with customers ventilation system.Customer did point out the door gasket is defective, which I confirmed.Ordering the door gasket and high temp adhesive Office to reschedule the customer.Original call was TG.; ordrng 1 RESEARCH (HIGH TEMP ADHESIVE FOR DRYER DOOR SEAL) and 1 W10906683 (DOOR SEAL (GASKET))"

Near Parkwood Dr, Killeen, TX 76542
Al R.

Al R.

REFRIGERATOR MAYTAG MSB27C2XAM00 "Arrived on site and inspected side by side refrigerator not cooling.Accessed the compressor and found al components running, but the compressor was burning hot to the touch. The condenser fan was also working.The evaporator had no frost pattern at all. The evaporator fan was also working.Job complete"

Near Flat Slate Drive, Killeen, TX 76542
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB835DW4 "Arrived on site for a washer that won’t fill. Inspected unit and work area. Placed unit in service diagnostics and found an F3 E2 (inlet water temperature fault), F8 E1 (low/no water), and F0 E4 (spin limited by water temperature) error codes. Placed the unit in a manual test and found both hot and cold valves dribbling in water. I checked the waterlines for debris and found the water lines clear. Ordering housing and control and office will need to reschedule customer due to out of stock parts.; ordrng 1 W11170706 (cntrl-elec) and 1 W11172234 (housing)"

Near Alamosa Dr, Hewitt, TX 76643
Al R.

Al R.

MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site and inspected microwave.Found the waveguide had a hole in it and was defective..Job complete

Near Alabaster Dr, Killeen, TX 76542
Jonathan M.

Jonathan M.

DISHWASHER KITCHENAID KDFE204EBL "Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Placed unit and service diagnostics and found an F7E1 (no heat) error code. Ran unit through an auto test on unit ran as designed and eat it at the end of the cycle. Checked drain hose and found drain hose going up hill into the garbage disposal. Customer advised they use that same whenever they do wash dishes. I advised him to create a loop in the hose so the drain hose goes downhill into the garbage disposal. I advised him that with the unit going uphill into the garbage disposal, it was creating a safe and condition where water was coming back into the unit prior to a cycle. Tested unit several times in unit is working as designed. Call complete."

Near Stonewood Dr, Whitney, TX 76692
Al R.

Al R.

DRYER GE DCVH640EJ0WW "Arrived on site and inspected front load dryer. Determined immediately the unit will need the idler pulley and will return with previously ordered parts.Unit will also need belt, and cap nutOffice to reschedule the customer with TG as technician.DW advised of return call ; ordrng 1 WE12M29 (BELT) and 1 WE12X83 (IDLER PULLEY ) and 1 WE2M96 (CAP NUT)"

Near Mallard Ln, Killeen, TX 76542
James C.

James C.

ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site and tested operation. Unit has cleaning needed light illuminated but is making ice. Found evidence of hung slab caused by failing cutting grid. Unit will need new cutting grid to repair. Office to schedule return services due to part availability ; ordrng 1 W10919199 (grid-cuttr)

Near River Park Dr, Kingsland, TX 78639
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for a refrigerator that’s frosting up in the refrigerator section. Inspected unit and work area. Found damper cover not aligned properly causing freezer air to get trapped by the cover and with condensate and freeze causing ice droplets on the cover. Adjusted cover and tighten screws. Customer also asked about the icemaker making too much ice. I advised her of the icemaker functions and how often it makes ice. I did explain that it would stop making ice once the ice bar comes down and makes contact with ice. I advised she does have an on and off button to stop the icemaker from trying to make more ice. I called Techline and spoke to TJ SR# 7728871402. He advised his is normal operation. He asvis3 to make no further repairs. Call complete.

Near S 22nd St, Temple, TX 76501
Scott  M.

Scott M.

REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived on site ,replaced water dispenser . Dispenser is responding normally . No water leaks detected at time of service. Job complete ."

Near Muldoon Dr, Austin, TX 78729
Al R.

Al R.

RANGE WHIRLPOOL ACR4303MFW3 Arrived on site to install previously ordered part.Removed and replaced the defective harness.Reassembled and unit tested as designed.Job complete

Near S Fort Hood St, Killeen, TX 76542
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found connection on capacitor is loose after resetting ran a diagnostic cycle and a calibration cycle, it is now operating properly. No water leaks from connections at time of service, job complete"

Near W Slaughter Ln, Austin, TX 78749
Scott  M.

Scott M.

WASHER WHIRLPOOL MVWX655DW0 "Arrived on site for washer leaving clothes soaking wet after load . Found gearcase & hub failure .

Near McNeil Dr, Austin, TX 78729
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL ED5FHAXSL01 "Arrived onsite to replace thermostat in fridge, replaced thermostat, tested unit, unit working properly, office to mail in receipt, job complete."

Near Twin Creek Rd, Dripping Springs, TX 78620
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system. While replacing evaporator found cap tube broken in liner,called tech support per tech support

Near Camino Vaquero Pkwy, Austin, TX 78748
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED4850HW0 "Arrived on site and found blower wheel is making contact with shroud. Adjusted shroud and noise has stopped, recommended to apartment maintenance that vent to the exterior be clean/cleared to prevent any further damage to dryer, job complete"

Near Camino Vaquero Pkwy, Austin, TX 78748
Tommy O.

Tommy O.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previously diagnosed parts upon arrival found I could not pull the unit out. Also found unit was on two runners. Unit needs to have a full shelf to be installed properly. Informed customer that unit needed full shelf and to call back once unit was pulled so technician would have access to unit.; O-emld tckt

Near Elenora Dr, Leander, TX 78641
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for freezer needing previously diagnosed led bulb. After installing bulb I found unit functioning as designed. Customer stated while on sight they where still having same water leak issue as before. I diagnosed problem and found inlet valve in ceiling of refrigerator was not fully closing all the way and occasionally leaking water into the ice maker and beyond. Will need to return with new inter valve. ordrng 1 WPW10341329 (water valve assy)

Near Fox Home Ln, Georgetown, TX 78633
Andy  B.

Andy B.

RANGE WHIRLPOOL WEGA25H0HZ0 Arrived on site for range screen not working. Tested and inspected unit and found all screen operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.

Near Docking Iron Dr, Hutto, TX 78634
Jacob S.

Jacob S.

REFRIGERATOR JENN-AIR JBZFL18IGX00 Arrived onsite for unit not making ice. looked at unit. Also found that unit was not dispensing water. Let customer know that when the unit was installed the water may not have been turned on or hooked up to water valve by original installers. Let customer know to get original install team back to get water to unit on. No leaks at this time. Job complete

Near Stevenson Ave, Austin, TX 78703
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRB543CMJV00 "Arrived on site for no cool. Compressor and fans running,temp reading 39° in freezer partial frost on evaporator

Near Arroyo Vista Dr, Manchaca, TX 78652
David  Z.

David Z.

MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to install previously diagnosed parts to resolve non functional turntable. Was able to repair harness, and secured with foil tape. Replaced turntable motor and retested. Unit is now running as designed. If issue persists again harness will need to be replaced as well as secured to bottom part of the microwave. Call complete since unit is running fine now."

Near Chestnut Ridge Rd, Austin, TX 78726
Richard P.

Richard P.

REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite for the refrigerator drawer broken. During testing found that the drawer handle is broken. It’s a functional issue. Took pictures. Will need to replace drawer. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 WPW10531023 (trim-pan) and 1 WPW10531081 (pan-crispr) and 1 WPW10542020 (trim-pan) and 1 WPW10542037 (pan-snack)

Near Via Grande Dr, Austin, TX 78739
Al R.

Al R.

WASHER MAYTAG MVWC200XW1 "Arrived on site and inspected washer issues.Discovered after free spinning the basket the gear case was defective.

Near Crestridge Dr, Killeen, TX 76549
David  Z.

David Z.

DRYER WHIRLPOOL WED560LHW0

Near Domain Dr, Austin, TX 78758
Clif L.

Clif L.

FREEZER FRIGIDAIRE LFFU1466GW1 Arrived on site to diagnose a freezer that is not cooling properly. Tested unit and found refrigerant leak in evaporator.

Near Woodway Dr, Round Rock, TX 78681
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KSSS48QMX01 Arrived on site and inspected refrigerator and found water is not dispensing. Inspected valve and found one side of harness connector is not attached. After resetting connector water is dispensing properly.

Near Valburn Dr, Austin, TX 78731
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 "(JM) (Justin Morrison) Arrived on site for refrigerator with refrigerator FC not cooling well enough. Opened up FC and it felt cool, therefore we tested temp with multimeter and it went down very slow down to 12 degrees but no cooler. Was going to change the compressor but found out the mounting kit drain pan was not ordered. Ordering 482801 mount-tray. Let customer know the office will be reaching back out to reschedule.; ordrng 1 482801 (mount-tray)"

Near Spectrum Dr, Austin, TX 78717
Matthew  Z.

Matthew Z.

MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived onsite for F1E4 error on microwave. Stuck relay error on control. Replaced control, tested unit and unit is functioning properly. Job complete"

Near Ross Rd, Del Valle, TX 78617
Matthew  Z.

Matthew Z.

RANGE WHIRLPOOL WFC315S0JS0 "Arrived onsite to replace burned receptacles. Replaced receptacles,tested unit and unit is functioning properly"

Near Ross Rd, Del Valle, TX 78617
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site for right side fresh food door not sitting flush and hard to open and close . Found all the plastic surrounding hinge cup broken off . ( quick pic damage ) . Ordering door ,hinges ,cam thimble closure ass. Called tech to document . Customer is going to reach out to Whirlpool . Collected 140.71 cc service fee. No water leaks detected at time of service. ; ordrng 1 LW10413519 (dor-fip ms) and 1 W10366270 (thimble) and 1 W11417064 (HINGE ) and 4 WP681249 (screw)s and 1 WPW10397055 (bracket) and 1 WPW10470155 (cam-door)"

Near Lake Champlain Ln, Austin, TX 78754
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRT108FZDM02 Arrived on site for top shelf freezing food . Thermistors tested normal . Replaced main control . All checked normal. No water leaks detected at time of service. Job complete

Near Stonelake Blvd, Austin, TX 78759
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRT316SFDM01 Arrived onsite for unit not cooling. Tested unit. Could not hear the start device kick on. Replaced both starters device and capacitor. Did not resolve issue. Submitted sealed system check list. Ordered parts. Rescheduled with customer. ; ordrng 1 WPW10507886 (compressor)

Near W 22nd St, Austin, TX 78705
Kayman B.

Kayman B.

REFRIGERATOR GE PSS25SGNABS "Arrived onsite for refrigerator not dispensing water and not producing ice. Upon inspection I found ice had formed at the water inlet tube to the ice maker blocking water flow. I also found the water at the wall valve was turned OFF I steamed out the tube and turned the water on. The ice maker dispensed as designed and the door dispenser is dispensing water. Since there was some small ice cubes in the bin the ice maker should be okay for normal operation. I was not able to get it to harvest while I was there. In the event of call back for no ice please send ice maker, valve and water lines from valve to ice maker. Job complete."

Near Hangtree Cove, Cedar Park, TX 78613
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not drying dishes. Upon putting unit into diagnostics I found no error codes stored. I let the diagnostics cycle run through all the functions and I found they are all operating properly with the heater element heating as designed. I advised the customer on rinse aid usage and the importance of liquid detergent while the home has a water softener installed. Job complete.

Near Brushy Creek Rd, Cedar Park, TX 78613
Matthew  Z.

Matthew Z.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for freezer door not sealing. Inspected gasket, look good. Noticed that the door had a lot of play up and down. When closing The door the bottom part of the door would rub on the inner liner and in some cases prevent the door from closing properly. Called tech line for support. Tech line recommended ordering part (washer). Stated that should raise the door slightly. If not recommended potentially replacing the freezer door. Call tech line if first fix fails. SR#7728872267. Bring back gasket just in case. Office to reschedule ; ordrng 2 WP489467 (washer)s"

Near W 45th St, Austin, TX 78751
Lou S.

Lou S.

VENTHOOD KITCHENAID KXW9736YSS0 "Arrived on site to inspect venthood lights not working. Upon further inspection, I found both lights burnt out. I removed the bulbs and tested the sockets and got 124V in each. I replaced the lights and tested the unit. Unit is operating as designed. Job completed."

Near Gilded Crest Dr, Leander, TX 78641
Lou S.

Lou S.

COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site to inspect cooktop ignitor constantly arcing. Upon further inspection, I found the back middle burner ignitor would constantly arc. Also found that it was not properly mounted to the orifice holder and was not making contact with the burner cap. I remounted and adjusted the ignitor and tested. I found the front middle burner flame too low on the low setting as well. I adjusted the flame setting and tested all burners. Unit is operating as designed. No gas leaks detected during service, job completed"

Near Gilded Crest Dr, Leander, TX 78641
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL KEBC206KSS05 Arrived on site to test unit for upper fan making loud noise. Turned oven on and can hear bearings hitting. Replaced upper blower and replaced upper door hinges. Job complete

Near Story Dr, Buda, TX 78610
Noah D.

Noah D.

VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on site to inspect venthood. Spoke with builders and found they had gotten it to work after electricians fixed another issue. Job complete

Near Roaring Falls, New Braunfels, TX 78132
Noah D.

Noah D.

WASHER WHIRLPOOL WFW8620HC2 "Arrived on site to inspect washer for not starting. Per last visit. Took down dryer and replaced UI, moved over all hardware, checked for functions and all functions are returned. Complete"

Near Welsch Ln, New Braunfels, TX 78132
Jonathan  S.

Jonathan S.

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer walking when attempting to spin. Inspected unit and work area. Found unit sitting on incorrect pedestal (see SD-Pic). Found drain line all the way down drain. Corrected drain line and added zip tie to hold drain line in place. Performed diagnostics mode and checked error codes. Found error F9-E1 long drain. Ran automatic test cycle and monitored operation. Checked for correct water connection. Gained access to shock and springs and inspected, no issues found. Found customer is on water softener system. Changed load and go settings to 6X. If unit continues to walk will need to remove from incorrect pedestal. All tested good, no water leaks detected."

Near Linsey Cove, Burnet, TX 78611
Jacob S.

Jacob S.

WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for unit leaking water during wash cycles. Tested unit in diagnostics 2 times. Could not duplicate leak issues. Let customer know of possibly loading the unit incorrectly. Called Techline to report findings, also said that customer is more likely not loading the unit correctly. Got Sr#7728867767. No leaks at this time."

Near Indio Cove, Austin, TX 78745
Lou S.

Lou S.

MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site to inspect microwave not working. Upon further inspection, I attempted to test the unit and when pressing keys, it failed to respond. I removed and replaced the main control and it continued to fail. I am ordering the control panel and user interface CNOTE-LSO and will return with the main control. Unit put back in place but left unplugged for safety. Office to schedule return service due to part being OOS.; ordrng 1 W10891907 (cntrl-elec) and 1 W11197501 (panl-cntrl)"

Near Normandy View, Leander, TX 78641
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no ice. Ran diagnostics good air flow from fan,optics passed,E2 error code on icemaker rna harvest test failed,thermistor test passed. Diagnosed a failed icemaker. Installed a new icemaker power cycled unit,ran icemaker through a harvest passed,ran fill test passed.

Near Sheraton Ave, Austin, TX 78745
Clif L.

Clif L.

MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave with a blower not operating. Tested all parts and components and could not find any failures with unit at this time. Advised homeowner without being able to duplicate the issue an accurate diagnosis would be impossible. All is working properly at this time and no further repairs are needed.

Near Centerra Hills Cir, Round Rock, TX 78665
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WTW4955HW1 Arrived on site for a washer meeting previously diagnosed parts. After installing gear case and main control I tested the washer and found a new sound coming from unit. I disassembled and isolated individual components of the unit that were safe to run test spin on and narrowed down that sound is coming from top of inner tub. Sounds like water slushing from inner balance ring. Tech to call whirlpool tech line for repair suggestions before further repair. ; snapped 1 QuickPics

Near Jasmine Ln, Killeen, TX 76549
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is having water filters go bad in under a month. Contacted tech line and spoke with Austin. He advised nothing in the refrigerator could cause the filter to go bad that quickly and issue is with incoming water. No further repairs to be done at this time. Advised homeowner on findings and no leaks were found at time of service.File#7728867144

Near Vasquez Pl, Round Rock, TX 78665
Clif L.

Clif L.

DISHWASHER WHIRLPOOL WDT750SAHB0 Arrived on site to diagnose a dishwasher that is not responding to controls. Found failed control panel in unit. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Clear Lake Pl, Round Rock, TX 78664
Kayman B.

Kayman B.

RANGE WHIRLPOOL WEG750H0HZ Arrived onsite to install previously diagnosed parts. In my attempt to remove the cooktop I stripped 2 of the orifice holder screws due to the rust and grease build up. Advised the customer that since the burner is functioning as designed we won’t be able to replace the orifice at this time due to the screws being stripped. Job complete.

Near Palmito Dr, Austin, TX 78717
Tommy O.

Tommy O.

FREEZER WHIRLPOOL WZF79R20DW03 "Arrived onsite for freezer not cooling. Upon arrival evap was frosted and compressor line was frosted as well. Tested unit heater. Heater tested good found LED 3 blinking for error bad thermistor. Tested thermistor, thermistor tested good, unit has bad control, ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11236854 (CONTROL )"

Near San Marco Trail, Georgetown, TX 78628
Robert J.

Robert J.

ICE MACHINE WHIRLPOOL KRFF507HPS "Arrived onsite to test unit for unit not making ice, test unit found broken thermistor, replaced icemaker, test unit, unit working properly, job complete."

Near Wesley Ridge Dr, Spicewood, TX 78669
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer had used some Vaseline on the door hinge to allow the door to close better. I replace the damper control and customer is still concerned about the door not shutting fully on the left side. When the door is pulled open and let go, the door closes but when the door is left slightly open l it does not shut. I called Techline and spoke to Butch SR# 7728868420. He advised that with this specific model that you do have to push the doors closed it will not pull itself in. He said that he has the same model at his house and that you can’t just let the door shut on its own because it will not shut the door. Customer overheard conversation and is aware this is the design of the refrigerator. Unit is working as designed. Call complete."

Near Ledgestone Trail, Temple, TX 76502
Noah D.

Noah D.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for not making ice, upon inspection found the icemaker teeth is lost position, confirmed with error codes, replaced icemaker and tested for fill and harvest. All functions returned. Complete"

Near Colima St, Seguin, TX 78155
Richard P.

Richard P.

ICE MACHINE WHIRLPOOL KUIX505ESS Arrived onsite for the ice machine not making ice properly. Ran diagnostics and found that the water valve and recirculating pump are not working properly. Also found a ball of ice hanging off the Evaporator. There is a sealed system issue as well. Sealed system parts are covered under 5 yr warranty but the labor is not. Water valve and recirculating pump will need to be replaced and a sealed system repair is needed.

Near Roundup Trail, Austin, TX 78745
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site for refrigerator leaking. Tested and inspected unit and found sheet of ice on bottom of FC due to not draining properly. Also found ice buildup on evaporator wall due to not going into defrost properly. Ordering needed defrost parts and tube. Please inspect tube prior to service. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (INSPECTION/TUBE) and 1 W10482187 (harns-wire) and 1 W10499597 (tube) and 1 W11212356 (motor-evap) and 1 WPW10140162 (heater)

Near Heritage Loop, Hutto, TX 78634
Al R.

Al R.

WASHER MAYTAG MHW5630HC0 Arrived on site to install previously ordered part.Removed and replaced the newly designed dispenser tray.Tested the unit and unit tested as designed.No leaks detected at time of service.Job complete.

Near Cactus Flower Ln, Killeen, TX 76549
Tommy O.

Tommy O.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator freezing food. Upon arrival found damper door working. Removed backplate and tested thermistor at control found thermistor tested good but control did not. Removed and replaced control. All tested good. Job Completed.

Near Serrano St, Georgetown, TX 78628
David S.

David S.

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previous diagnosed part. I gained access to the blower motor and replaced with new. I reassembled the unit. I went to set the clock and found the UI and the main control making a abnormal buzzing sound when pressing the UI buttons, and some of the are being intermittently usable. I am ordering a control and the console UI to complete the repair. The office will reschedule when W11296171e have an eta. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"

Near Condor Stoop Dr, Pflugerville, TX 78660
Leonardo C.

Leonardo C.

DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for unit leaking from the right front and unit making loud noise. Test unit and found leak coming from float due to nut and housing stripped. Found loud noise to be wash motor. Will order new housing and nut and gasket and will need to replace pump and motor on return visit autho needed office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10873429 (HOUSING ) and 1 WP8531743 (GASKET) and 1 WPW10195038 (NUT )

Near Sonoma Cove, Austin, TX 78738
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not making ice and lays of ice at the bottom of the freezer. Looked at ice maker. Found that ice chute was frozen over. Unclogged ice from chute. Tested unit. Unit test good. No leaks at this time. Job complete

Near San Gabriel St, Austin, TX 78705
Jimmy J.

Jimmy J.

DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for no power. Installed UI panel and realized it didn’t have the actual UI. Ordered UI for the panel and will return to install. ; ordrng 1 W11402115 (UI PANEL)

Near O'Rourke Dr, Pflugerville, TX 78660
Jonathan  S.

Jonathan S.

DISHWASHER KITCHENAID KDFE104DSS0 "Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Performed diagnostics mode, found error codes 6-4 float switch activated and 7-1 heating circuit interrupted. Found wash motor not activating. Measured voltage to wash motor and found 120 volts. Measured motor electrical winding and found opened. Found failed motor. Removed failed sump assembly and installed new. Performed diagnostics mode and monitored operation. Checked heating element. All tested good, no water leaks detected."

Near N Rockwood Dr, Burnet, TX 78611
Jacob S.

Jacob S.

DISHWASHER WHIRLPOOL WDF550SAHS Arrived onsite for unit leaking. Tested unit. Did not have power to start with. Flipped breaker. Power came back on. Started unit in soak. Let run for 15min. Could not duplicate issue for any leaks. No leaks at this time. Job complete

Near W 5th St, Austin, TX 78703
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit coming forward and falling. Test unit and found upper rack was off the glides. Secured adjusters to track test unit and unit test good job complete.

Near Beachmont Ct, Austin, TX 78739
James C.

James C.

DISHWASHER WHIRLPOOL GU2455XTSS0 "Arrived on site and tested operation. Customer stated the unit will stop mid cycle and lights will randomly come on when not in use. Inspected control and console. Found water dripping from vent housing and getting into console. Unit will need new vent, vent gasket and console to repair.. ; ordrng 1 WP8269259 (gasket) and 1 WPW10164259 (vent)"

Near Blue Jay Ct, Georgetown, TX 78628
James C.

James C.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site and installed new compressor, drier and stub. Charged with 5oz 134a and tested operation. Unit tests good. Job complete"

Near Fairhaven Gateway, Georgetown, TX 78626
Kevin B.

Kevin B.

COOKTOP KITCHENAID KCGD500GSS00 "Arrived on site and replace burner caps and burner head recommended by techline on previous visit, reset ground screw to cooktop surface. Burner is now operating properly and does not nuisance spark, job complete"

Near Valburn Dr, Austin, TX 78731
Chase S.

Chase S.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to check dishwasher for not drying properly. Ran diagnostics and found error for stuck keypad button. All keypad lights and buttons are funtional. All functions of dishwasher including heater are operating properly through diagnostics. Advised customer on drying expectations. The importance of using rinse agent, leaving the door cracked open after cycle is complete and running hot water through the sink prior to starting the cycle. Regulations on energy consumption have altered the length of time the heater is on and wattage of heaters. All functions of unit check normal at this time and no water leaks are present at the time of service. Job complete"

Near Sunset Vista Dr, Andice, TX 78628
Scott  M.

Scott M.

REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for frost building up in freezer . Found lot of ice/ frost on left hand side of liner in freezer . Door rails would periodically stick and not shut properly, leaving air gap . Ordering door rails for freezer . No water leaks detected at time of service. Call to set return .; ordrng 2 WP13055901 (slide)s"

Near Albata Ave, Austin, TX 78757
Tommy O.

Tommy O.

COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived onsite for cooktop, top having scratches. Upon arrival found cooktop had some scratches around top, unplugged and removed unit from counter. Took cooktop off and replaced cooktop. Put unit back into counter and plugged in. Tested unit all tested good. Job Completed."

Near Faith Dr, Andice, TX 78628
Matthew  Z.

Matthew Z.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for refrigerator not cooling. Both freezer and fridge compartment not cooling. Pulled evaporator cover, fan was on but absolutely no frost pattern. Pulled condenser cover and fan was working. Could not hear compressor kick on. Ohm compressor and got 6.6, 8, and 13 across leads. Replaced start device and capacitor. Did not improve status. Could hear a drip sound coming from compressor compartment. Will need a sealed system repair tech. Need to order compressor, evaporator, dryer and access valve. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"

Near E Lola Dr, Austin, TX 78753
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I isolated the yoder loop and couldn’t blow thru it. I hooked my vacuum pump up and got the restriction to move. I blew thru the yoder loop and removed a bunch of burnt oil. I called techline and spoke with Richard. He stated to proceed with Sterlings plan and replaced the condenser, compressor, drier, and installed a low side service tap. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A. I tested the unit and found it working as designed. I explained to the customer to give it at least 24 hours before loading it. Call complete."

Near Jerusalem Dr, Round Rock, TX 78664
Jimmy J.

Jimmy J.

WASHER WHIRLPOOL WTW8500DC5 Arrived on site for breaker tripping while in spin cycle. Tested voltage at the wall. Test continuity on cord. Tested voltage on the board. All tests checked good. Homeowner will need to have a new non GFCI outlet installed to prevent the dryer from tripping the breaker. Another GFCI can be installed too and it should keep the breaker from tripping. Job complete.

Near Casanova Ave, Pflugerville, TX 78660
Richard P.

Richard P.

MICROWAVE GE PEB7227DL1BB Arrived onsite for the build in microwave door will not open. During testing found that the door latch is broken not allowing the door to open. Was not able to get the door open to service microwave. Could not remove outer trim as well.

Near E Creek Cove, Dripping Springs, TX 78620
David S.

David S.

REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Arrived on site for ice getting stuck in the dispenser. I inspected the unit and work area. I found the ice door working as designed. I found the solenoid and dispenser motor working. I tested the dispenser with the container in and found it not dispensing ice consistently. I replaced the ice container and retested. The ice dispenser is now working as designed. I spoke to the customer about dumping the ice every two weeks , to ensure it doesn’t turn into a block of ice. Job complete."

Near Betty Baker Cove, Pflugerville, TX 78660
James C.

James C.

DISHWASHER KENMORE 665.14529N610 Arrived on site and tested operation. Found console blinking complete light twice constantly and no input working on console. Turned breaker off to access control. Unit will need both to repair. Ordering 2 panels due to color description is not listed with part number. Unit needs the black console; ordrng 1 W10895862 (cntrl-elec) and 1 W10920093 (panel-cntl) and 1 W10920094 (panel-cntl)

Near Ascot St, Georgetown, TX 78626
Luis M.

Luis M.

REFRIGERATOR AMANA ART318FFDS06 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed low amount of refrigerant in system. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"

Near Pearl Retreat LN, Austin, TX 78753
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit non-responsive. I checked the breaker and it is on and found the unit not plugged in. As soon as I plugged the unit in, the breaker tripped. I removed the junction box cover and found the white wires not secured with the wire nut and the nut sitting on the floor. I re-wired the white wires then found the black wires not secured as the wire nut was only placed on the wires and not twisted on. I secured the nut on the wires and tested. Unit is operating as designed. No water leaks observed during service, job completed. I contacted the builder to advise of my findings."

Near Somerville St, Leander, TX 78641
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for the refrigerator ice maker intermittently not working and crushed ice mixed with cube. Replaced ice maker, container, solenoid. Refrigerator tested fine. Ice maker went through a cycle and filled with water. Complete"

Near Barnsley Dr, Austin, TX 78745
Clif L.

Clif L.

DISHWASHER MAYTAG MDB8959SBS0 Arrived on site to diagnose a dishwasher that is not operating properly. Tested unit and found failed control panel not responding to commands.

Near Dulac Dr, Austin, TX 78729
Jacob S.

Jacob S.

WASHER MAYTAG MVWB765FW3 Arrived onsite to replace drawer to unit. Replaced drawer. No issues at this time. Job complete

Near Spring Meadow Rd, Austin, TX 78744
Tyler  G.

Tyler G.

DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site for dishwasher that was leaking water from the drain pump. Upon arrival I was able to confirm pretty quickly that the drain pump was leaking from the seal no matter what cycle the unit was on I ended up replacing the drain cover retesting the unit and was able to repair the leak unit is now functioning as designed with no leaks during or after repair. Call complete

Near Cypress Springs Way, Georgetown, TX 78633
Kayman B.

Kayman B.

REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for refrigerator leaking from the front right side. Upon inspection I couldn’t find the source of the leak from the front and with both sections at correct temps I went to the back of the unit. I found the compressor suction line would sweat then drip and run down to that spot in the front right side. I also found the condenser fan running. I adjusted the foam sleeve on the compressor to favor the back end of the chassis. Hopefully the water will be re directed or just not drip at all. Job complete.

Near Zachary's Run, Cedar Park, TX 78613
Jacob S.

Jacob S.

WASHER WHIRLPOOL WFW70HEBW0 "Arrived onsite for unit giving a F1E8 error code. Put unit in diagnostic, got F8E1 no water detected entering. Erased code. Tested unit. Unit test good. No error codes came back. No leaks at this time. Job complete"

Near Lagerway Cove, Austin, TX 78748
Andy  B.

Andy B.

RANGE JENN-AIR JDRP536HL00 ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11428599 (LP SPUDS)

Near Co Rd 137, Hutto, TX 78634
Andy  B.

Andy B.

OVEN GE JB755SJ4SS Arrived on site for range RF burner staying on high. Tested and inspected unit and found failed switch. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB24X25152 (switch infinite cont)

Near Werchan Ln, Coupland, TX 78615
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found improper food placement. Instructed customer on this and on use and care and practice for best performance. No water leaks present at time of service.

Near Co Rd 454, Taylor, TX 76574
Jimmy J.

Jimmy J.

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for NO POWER TO UNIT - NOT ABLE TO START. CHECKED BREAKER. Checked junction box connections, all correct. Removed control and checked voltage from harness to control. Voltage was good. Replaced control and still no power. Ordered another control because replacement was faulty. Will return with new control. ; ordrng 1 W10906462 (CONTROL)"

Near New Cove, Round Rock, TX 78664
Andy  B.

Andy B.

WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to install previously diagnosed hub. Attempted to remove washplate but wash plate is rusted on and could not remove. Used PB blaster to help loosen but still would not remove. No repairs are to be done at this time. No water leaks present at time of service."

Near Balsam St, Hutto, TX 78634
Richard P.

Richard P.

WASHER WHIRLPOOL WFW97HEDBD0 Arrived onsite for the washer door locked. During testing found that the pressure switch was not working properly. Replaced pressure switch and manually unlocked door and reset control. Washer tested good and no leaks detected. Complete

Near Trophy Pass, Austin, TX 78748
Jonathan  S.

Jonathan S.

ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site to install previous diagnosed part. ; ordrng 1 WP2310092 (HARNESS )"

Near Quarry Park Cove, Liberty Hill, TX 78642
Robert J.

Robert J.

DISHWASHER GE GDF520PSJ2SS "Arrived onsite to replace control board, control board replaced, test unit, unit working properly, job complete."

Near Topacio Dr, Spicewood, TX 78669
David  Z.

David Z.

WASHER WHIRLPOOL WTW4815EW0 "Arrived on site to diagnose washer that gave customer 2 issues. First was 1 or more loads recently did not fully spin out, second was that unit blinked but would not engage. Ran diagnostic on unit. Found 0 error codes present. Ran unit in diagnostic mode and it passed with no issues. Ran extended tests in manual diagnostic mode with no issues. Power cycled and ran calibration. Ran unit in normal, drain and spin, and rinse and spin. No issues found. Unit ran fine in all cycles and I could not find any faults. Advised customer on proper loading and balancing, and to take video if issue persists. Could not verify a failure at this time.

Near Ranch Rd 620 N, Austin, TX 78734
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher with door falling down. Upon inspection I found the hinge pads had broke off the hinges. I replaced the hinge pads and the unit is working as designed. Job complete.

Near Gage Dr, Austin, TX 78717
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "(JBM) (Justin Morrison) Arrived on site for a refrigerator with condensation in RC and ice in the FC. We found from the customer that the ice had been there since they moved in. Upon further inspection we found that the doors were not level, the seal was not sitting right, and the doors were hitting the cabinets. We leveled the wheel levels to get the doors even. We then removed the ice with the steamer. We tested the unit and defrosted, it works as designed. After, we explained to the customers that we found the doors hitting the cabinet and that it cannot sit as far back in the cutout causing the incorrect seal. No water leaks were present at the time of service. Call complete."

Near Circle Bend Dr, Austin, TX 78758
Kevin B.

Kevin B.

FREEZER WHIRLPOOL WRB322DMBM01 Arrived on site and inspected refrigerator and found a long dent on the left-hand side. Took pictures and sent them to DW. Refrigerator was damaged by a ground screw poking through a metal outlet box. Dent is cosmetic and will not affect the operation of the refrigerator. Took pictures of right hand side also and sent these to DW. Could not find any damage or issues with either handle. Sent these pictures to DW also. Reported and documented with tech line 7728869031

Near Jackson Ave, Austin, TX 78731
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for no ice and unit powering off. Diagnosed a defective main control causing unit to power off,ran diagnostics for icemaker,E2 error on icemaker,motor lost position. Ordering a new main control and icemaker. ; ordrng 1 W11294907 (ICEMAKER )"

Near Arbor Downs Rd, Austin, TX 78748
Tommy O.

Tommy O.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for refrigerator not cooling, freezer having frost and light not working. Upon arrival found evap motor not running. And light not receiving voltage. Tested voltage at outlet, voltage tested good. Checked control controls tested bad replaced control. Light turned on but motor evap did not. Replaced motor evap, motor evap tested good. Job Completed."

Near Blue Sage Dr, Leander, TX 78641
Tyler  G.

Tyler G.

DISHWASHER KITCHENAID KDHE404DSS0 Arrived on site for dishwasher leaking water from bottom whenever it was used. Upon arrival I ran a diagnostics on the dishwasher but cannot find any significant error codes or anything that indicated why the dishwasher would’ve been leaking prior so I then decided on a few test cycles to see how the unit filled up agitated and drained. Upon further inspection of the unit I found that they were obvious signs of hard water deposits shells left over from a prior leak but after running numerous test cycles I cannot get the dishwasher to leak in the same way that the customer described.ordrng 1 WPW10705575 (sensor)

Near Starlight Trail, Georgetown, TX 78633
David S.

David S.

REFRIGERATOR WHIRLPOOL WRT1L1TZYB01 "Arrived on sit for sealed system repair. I gained access to the evaporator and found an ice ball on one of the coils, but no frost pattern. I gained access to the dryer and pierced it. I found the system low on refrigerant and the compressor pumping as designed. I removed the old evaporator and installed a new one. I installed a UI dryer and access port. I pulled a 30 inch vacuum and found it holding. I charged the system with 3.7 oz of r134a. I monitored pressures, and found a good frost pattern appearing on the evaporator. Job complete."

Near Knowles Dr, Hutto, TX 78634
Jonathan M.

Jonathan M.

DRYER MAYTAG MED6230HW1 Arrived on site for a dryer that was not drying clothes. Inspected unit and work area. Customer advised that the unit was not heating at all. Tested voltage going to the terminal block and found 25 V going from L2 to neutral and 77.8 V going from L1 to L2. I advise the customer that their issue is an electrical issue and they would need an electrician to fix the outlet or breaker. Call complete.

Near S 36th St, Temple, TX 76501
Scott  M.

Scott M.

RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site ,replaced main harness . All burners working and oven preheated normally . Job complete ."

Near Daffan Ln, Austin, TX 78724
Kevin B.

Kevin B.

WASHER WHIRLPOOL WFW6620HC2 Arrived on site and inspected washer and found load and go is the default setting on every cycle. Washer is sitting in a plastic tub and load and go detergent reservoir is not accessible. Recommended that customer turn off load and go and washer will operate properly. Load and go can be used if a short pedestal or lift is installed underneath the washer. Job complete

Near Freedom Dr, Austin, TX 78703
Jimmy J.

Jimmy J.

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave making a door closing sound. I turned on the fan to high then to off and heard the door shut. The homeowner confirmed that was the noise. Explained to homeowners that this noise is the damper and that this is normal operation. Also explained the purpose of having the damper installed to avoid cold or hot air coming into their home. Job completed.

Near Crissom Ln, Austin, TX 78728
Kevin B.

Kevin B.

DRYER WHIRLPOOL WGD6620HC1 "Arrived on site and found homeowner is having to run several dry cycles in order to get clothing dry. Found dryer is tumbling and heating properly, used airflow meter and found bad airflow to the outside of the home. attached one picture. Dryer is on the third floor and vent cannot be inspected by technician. Builder will need to correct vent to the exterior of the home. Recommended to homeowner that dryer should not be used until this is done properly.

Near Freedom Dr, Austin, TX 78703
Jimmy J.

Jimmy J.

RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for Range drawer out of alignment. Removed bottom left mount and reinstalled to the best angle for the drawer. Opens and closes evenly. Job complete.

Near Austin, TX 78724
Jonathan  S.

Jonathan S.

OVEN KITCHENAID KFDC506JSS00 "Arrived on site for range oven not starting. Inspected unit and work area. Found unit attempting to connect to WiFi. Tested operation in normal mode. Per diagnostics mode and checked for fault codes, none found. Performed temperature test on bake mode at 350°. Tested all cooktop burners. Found unit preheated to proper temperature. All tested good."

Near Co Rd 100, Burnet, TX 78611
David  Z.

David Z.

REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for unit not dispensing ice. Performed diagnostic on unit and found auger shaft broken, and rust in dispenser motor. Ordering new motor and shaft to resolve. ; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft)"

Near Broken Bow Trail, Austin, TX 78734
Noah D.

Noah D.

WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not draining, upon inspection found the harness damaged, replaced harness per last visit, drain immediately started correctly with no leaks. Complete"

Near Signal Hill, Seguin, TX 78155
Richard P.

Richard P.

WASHER MAYTAG MHW5630HC1 Arrived onsite for the washer with an error code. Ran diagnostics and found error code F8E1 long fill. Tested water valves and the warm water did not work properly. Replaced both water valves and pressure switch. Washer tested good and no leaks detected complete

Near Aldford Dr, Austin, TX 78745
Leonardo C.

Leonardo C.

OVEN GE JTP27B0A2BB Arrived on site to test unit for bake button not working. Test unit and found bake button working correctly at this time oven working as designed. Job complete.

Near Anchusa Trail, Austin, TX 78736
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL WEG750H0HZ0

Near Lazy Oaks Dr, Austin, TX 78745
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for the refrigerator making a noise. During testing found that the compressor is causing the noise which is a normal noise. Added pads around the compressor to help muffle the noise. Refrigerator tested fine. Complete

Near Stonewood Ln, Buda, TX 78610
Kayman B.

Kayman B.

DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for dishwasher getting no water. Upon inspection I found the unit getting water but the motor not pushing water up through the spray arms. I noticed the sump didn’t sound right. I accessed the panel underneath and found the sump leaking while trying to wash. Unit needs a new sump and motor. Office to R/S due to part availability. Ordering (W11416363); ordrng 1 W11416363 (PUMP & MOTOR )

Near Spanish Mustang Dr, Cedar Park, TX 78613
Clif L.

Clif L.

RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install burner For range. Installed And was not able to test unit as unit still needs to be installed. Job is complete.

Near Elsinore Ln, Pflugerville, TX 78660
Tyler  G.

Tyler G.

DISHWASHER WHIRLPOOL KDTE104DSS0 Arrived on site for dishwasher not cycling water through unit properly. Upon arrival customer stated 2 weeks prior to visit is when dishwasher started showing problems. I ran a test diagnostics and found unit filled and drained perfectly and the ui and main control were responsive and sending power as needed. The motor/pump assembly of unit has seized up and quit functioning. I installed needed motor/pump and retested the unit. Found nit is now functioning as designed with no leaks before during or after repair. Call complete

Near King Rea, Georgetown, TX 78633
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived on site for door issue. Per customer mullion will slightly stick open preventing door from closing tested left had door multiple times found no issues with mullion advised customer if issue continues or gets worse will need a new mullion

Near Bellvue Ave, Austin, TX 78756
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and ice maker fill tube failures, I removed and replaced the IM and fill tube assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Chicoma Cove, Liberty Hill, TX 78642
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found nit connected to extended drain line and no loop(see SD-pic). Performed diagnostics mode, no error codes. Monitored test operation and measured amperage to heating element. Turned cup right side up to check upper spray arm. Found amp draw at 6.7 amps and all spray arms rotating. Checked for hot temperatures at end of cycle. Found no mechanical failures. Spoke with customer on user care guide and extended drain line."

Near A Rd, Burnet, TX 78611
James C.

James C.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and tested operation. Customer complaint of ice door not closing completely every time or will open half way at times on its own. Inspected for shorts and found none. Found motor is weak and door will push open if ice cube falls onto it. Also found horizontal mullion has condensation build up on it. Tested voltage and found proper voltage. Unit was set to always on but control was not sending power. Placed back into sensor mode and found mullion now heating to remove condensation. Unit will need new separator to repair. ; ordrng 1 WPW10577864 (door-ice)

Near Oak Stone Dr, Jarrell, TX 76537
Andy  B.

Andy B.

DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived on site for dishwasher not spraying water. Tested and inspected unit and found failed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Co Rd 472, Thrall, TX 76578
Clif L.

Clif L.

DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site to diagnose a dishwasher that will not close. Found upper rack not in position causing door not to close properly. Reset rack to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Gibbons Path, Round Rock, TX 78664
David  Z.

David Z.

OVEN KITCHENAID KOCE507ESS09 "Arrived on site to diagnose microwave oven combo with smoking microwave. When customer runs crisp setting a good amount of smoke comes off element. Ran unit on crisp setting and found that smoke is coming off the element from the grease that steams off from normal microwave usage. No mechanical problem found, this is working as designed since it’s grease burning off the exposed element, not a part failure. Called safety and reported findings.

Near Electra, Lakeway, TX 78734
Clif L.

Clif L.

WASHER WHIRLPOOL CAE2745FQ0 Arrived on site to install previously ordered part four washer. Tested unit and found after replacing latch control was not activating lock solenoid. Control will need to be replaced as well to complete repairs. Office will need to set a return appointment due to part availability.

Near S Mays St, Round Rock, TX 78664
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived onsite for the refrigerator not cooling. During testing found that the refrigerator evaporator was frozen over. Customer de thawed evaporator and I replaced evaporator fan and thermistors. Replaced UI, HV control board. Refrigerator tested fine. Complete"

Near Clarence Ct, Buda, TX 78610
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for a refrigerator leaking water from the top of the RC when the water dispenser is in use. I found the dual valve cracked causing the leak. The dual valve needs to be replaced. After talking more with the customer I inspected the RC evaporator and found it frosted over again and I’m suspecting the drain tube is restricted because the customer stated the RC and the FC floors fill up with water and ice. I told the customer she needed to defrost the unit again over the weekend before we return on Monday and at that time I would remove the drain tube

Near Venezia View, Leander, TX 78641
Matthew  Z.

Matthew Z.

DRYER MAYTAG MEDC215EW1 "Arrived onsite for dryer it heating. After inspection found open cutoff. Replaced cutoff, tested unit and unit is functioning properly. Job complete."

Near LaGuardia Ln, Del Valle, TX 78617
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator door ajar sound going off intermittently. Replaced pantry drawer and pantry UI. Refrigerator tested fine complete.

Near Austral Cove, Austin, TX 78739
James C.

James C.

REFRIGERATOR FRIGIDAIRE FRS6HR35KW0 Arrived on site and tested operation. Found ice maker mold over filling and leaking water. Found ice build up has broken the ice container as well. Ejector fingers have broken in auger housing and a hole is in the bottom of the ice container allowing cubes to fall through. Unit will need new ice maker and ice container to repair. Office to schedule return services ; ordrng 1 241860803 (ice container asm)

Near Perkins Pl, Georgetown, TX 78626
David  Z.

David Z.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install sump and motor assembly to resolve failed motor. Installed new sump and motor and retested. Unit is now functioning as designed. No water leaks found. Call complete.

Near Parkfield Dr, Austin, TX 78758
Clif L.

Clif L.

FREEZER WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is making unusual noise. Replaced FC fan motor due to vibration issues. All is working properly at this time. No leaks were found at time of service.

Near Shiraz Loop, Round Rock, TX 78665
Kayman B.

Kayman B.

REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for refrigerator with condensation build up on mullion due to wrinkled gasket. I attempted to re form the gasket using a heat gun but I could not get the wrinkles out. I put the mullion into test mode and it did not heat up. I am ordering a Gasket (W10917313) and returning with the mullion for repair. ; ordrng 1 W10917313 (gasket-dor)

Near Axehandle Trail, Austin, TX 78717
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL KBFS25ETSS00 "Arrived on site and replaced icemaker diagnosed on previous visit. Observed icemaker cycle and fill with water. job complete"

Near Greystone Dr, Austin, TX 78731
Kevin B.

Kevin B.

OVEN WHIRLPOOL KODE507ESS04 "Arrived on site and replaced thermal fuse diagnosed by previous technician, after replacement preheated both ovens and took one picture of them heating, job complete"

Near Riva Ridge Rd, Austin, TX 78746
Noah D.

Noah D.

WASHER WHIRLPOOL WETLV27HW1

Near Thorpe Ln, San Marcos, TX 78666
Jacob S.

Jacob S.

DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for unit not powering on. Tested unit. Found that console to unit not responding. Replaced console. Tested unit. Unit test good. No leaks at this time. Job complete

Near Branchwood Dr, Austin, TX 78744
Tyler  G.

Tyler G.

REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site for refrigerator leaking water and upon arrival customer stated freezer side also wasn’t cooling correctly. Upon further inspection of the unit I found that the compressor had been running pretty hot but the condenser fan as well as both evaporator fans are running fine. I ran a diagnostics and found that both thermistor’s in freezer and fresh food compartment’s are also working just fine. Customer stated that water leak had come from icemaker bucket indicating a half the buck ice in the bucket had melted down and ripped out the door. Upon further inspection of the freezer evaporator coil I found that the defrost thermostat was not in the correct position and it was causing unit to defrost too early causing weird temperature fluctuations in freezer which led to compressor overworking itself and overheating causing a lack of cold air in the freezer that then caused ice to melt after running test one through seven Including step fours

Near Twin Lakes Rd, Salado, TX 76571

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