Arrived on site to test unit for unit tripping breaker. Pulled unit out and found metal ground still attached to terminal block. Removed green ground wire and metal ground. Relaxed bake element and broiler and board. Pre heated unit to 500? with ground off and unit pre heated correctly. No one was home to let the know to allow the 2 hour burn out. Connects green ground back on and advised maintenance guy to allow a 2 hour burn out.

"WRF535SWHZ12 Arrived on site for unit scratch on left door. Upon arrival, confirmed model/serial number and symptom is correct but wrong part in the box was sent. Ordering W11661563 left door (stainless). No water leaks detected at this time. Office to reschedule ; ordrng 1 W11661563 (Left door (stainless))"

"Arrived on site to inspect dryer not drying clothes properly and taking multiple cycles to dry. Upon further inspection I ran an airflow test with the whirlpool vent tester. The test did not pass indicating that the vents are restricted causing the dryer not to dry properly. I measured the cycling temperature of the dryer and the heating is working properly. I informed the customer of my findings and that that will need to have the vents cleaned or checked. No parts used, Job complete"

"Arrived on site to inspect dishwasher touchpad not responding or turning on. Upon further inspection, found that the ui had some water that made its way under the console and caused water damage and was shorting out the ui. I replaced the UI and tested the unit. The unit is operating as designed. No water leaks observed during service. W11579550"

"Arrived on site to install previously diagnosed and ordered parts per previous tech. I installed the clutch and slider. After installing the parts the unit would still fail to start a cycle and was failing to engage the spin. I found that the retainer to hold the wires in place was broken. I installed the control due to a possible software issue however the control did not allow the motor to even rotate. I am ordering a wiring harness, stator and control W11419171 W11130936 W10006483. No water leaks observed during service. Office to schedule return service. ; ordrng 1 W10006483 (Stator) and 1 W11130936 (Harness) and 1 W11419171 (Control)"

"WRS315SDHZ18 Arrived on site for unit making thumping noise. Upon arrival, customer mentioned unit make a loud whirring noise. Noise does not go away when opening doors. Proceeded to open FC door and fan motor was still running. Customer mentioned its the same exact noise but louder. Proceeded to inspect ice maker fill tube and found no leaks on the liner and checked compressor to inspect and lines touching each other. All lines and CFM blade is clear from obstruction. Ordering WP2315549 FC fan motor. Customer agreed to reschedule Oct 9th. Customer request first appointment. No water leaks present at this time. ; ordrng 1 WP2315549 (FC fan motor)"

Arrived on site to install previously diagnosed and ordered parts. I installed the upper and lower dish racks and made sure they are functioning properly. The unit is operating as designed. No water leaks observed during service W11169039 W10781857

"Arrived on site for a wash machine that wont drain. Inspected unit and work area. Customer advised that they had to manually drain the unit because the unit kept flashing an F9 E1 (long drain) error code. They advised that after they saw that code, they looked it up and realized it had something to do with the drain pump. I checked underneath the washer and found the wire harness broken where it sits in the drain pump clip. I replaced the wire harness and tested the unit. I found the unit working and operating as designed. Call complete. W11591637."

"Arrived on site for a dishwasher that has problems with the touch panel. Inspected unit and work area. The customer advised that the unit has a light that wont turn off and several buttons do not work. I did confirm the customers complaint and found most of the touch buttons working properly, but not all and the delay start light on. I went ahead and replace the console and tested the unit. The unit is working and operating as designed. Call complete. W11622500."

"Arrived on site for a washing machine that is making abnormal sounds when filling and is going off balance intermittently. Inspected unit and work area. The customer advised that the water valve makes noise when it draws in water, goes off-balance from time to time, and has a weird odor that its putting into the clothes. I did explain to the customer that the foul smells would not be coming from any portion of the machine because it does not add anything to the water or the clothes when its washing. I did advise him that it would either be a water supply issue or build up inside of his tub. I recommended that they run a clean washer cycle through it and if that does not work to try to run vinegar on a cycle by itself. I asked the customer about the off balance issues and he advised that it generally happens when the I checked the suspension and found the suspension was good. I did find the unit severely unlevel, leaning against the back wall. I tried to move the basket to ensure that the spinner net had not come loose. I found the basket fully intact. I adjusted the feet on the washer and ran the unit through an auto test. I found all parts of the machine working and operating as designed except for the inlet valve. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed. Call complete. W11614515."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the freezer door assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11577825.

"Arrived on site for a washing machine that has a broken lid lock. Inspected unit and work area. The customer advised they were running a king size comforter inside the washer and the unit went so far off balance that it broke the latch assembly. He also advised that the strike appear to be broken as well. I found the latch assembly, completely dangling on the inside of the unit. When ahead and replace the latch assembly, bezel, and strike. I tested the unit and found the unit working and operating as designed. Call complete. W11700916, W11545554, and W11457841."

Arrived on site to install previously diagnosed and ordered part. Upon arrival I found that I will need a different part and informed the customer of that. I am ordering the harness W11578578 and fuse W11188752 scheduling for October 9th. ; ordrng 1 W11188752 (Fuse) and 1 W11578578 (Harness with switches)

"MVW7230HW1 Arrived to inspect noise. The customer presented a video that I could hear a clicking during agitation operation. The clicking was at the end of each rotation and slightly louder, one direction and less in the other. I advised the customer this design does have endplay and coupled with the helical gears in the gear case, the tapping can occur and cannot be remedied. The customer will contact if further issues persists. No leaks observed during service."

Arrived on site for refrigerator dispensing water after ice is dispense. Customer suspects it activates water valve when ice maker calls for water. Ran test and Icemaker passes. Activated ice water fill and confirmed water dispenser does get activated. Ordering diode. Called tech line. Advised of findings and repairs. All known parts have been replaced. Will submit for review. Created new file # 7740051752. Marked as complete.

Arrived on site to test unit for unit tripping breaker. Pulled unit out and found metal ground still attached to terminal block. Removed green ground wire and metal ground. Relaxed bake element and broiler and board. Pre heated unit to 500? with ground off and unit pre heated correctly. No one was home to let the know to allow the 2 hour burn out. Connects green ground back on and advised maintenance guy to allow a 2 hour burn out.

"Arrived on site for refrigerator making noise, found evaporator was making noise. Removed cover. Replaced fan motor assembly. Verified operation. Strange noise occurring again but different noise. Checked all parts and unable to find location. Suspect icemaker making noise. Reset for wed pm. ; ordrng 1 W11578780 (Icemaker) and 1 W11113654 (Pad)"

MEDX655DW1 Arrived on site for a dryer with a gap inside drum per client. Upon arrival found the bearing ring had a huge gap. Removed front cover and tried to reline the bearing rings it didn't make a difference ordering part #w10899578 and returning parts back just in case needed Office to schedule. ; ordrng 1 W10899578 (Drum)

"Arrived on site for oven not heating properly. Found no errors stored in control. Components all responding properly. Unable to pull from wall as power cord is not long enough. Pic taken. Tested temperature. At 350 stops at 378f, 320, 376, 232. Unit is working as designed. Call complete.n"

"WTW5000DW1 Arrived on site for a washer with power issues per client. Upon arrival found error code F7E5 further inspection found gearcase had failed oil all over shield need part#s W10006481,WPW10402178,W11454734,W10721967,WPW10006384,W11481722 and , W10637932 returning parts just in case. No water leaks visible from watersupply. ; ordrng 1 W10006481 (Hub) and 1 WPW10402178 (Retainer) and 1 W11454734 (Gearcase) and 1 W10721967 (Splutch) and 1 WPW10006384 (Actuator) and 1 W11481722 (Shield)"

"Arrived on site to meet with builder. Says he was unable to hear noise with customer, ran fan in low speed and it had a flutter sound. Says he and customer ok with noise. Does not want to pull unit out if he dont have to. Call complete."

Arrived on site for front left knob being loose. Found knob broken. Replaced all 4 knobs as precaution. Verified operation. Call complete. W11517331

KRSC703HPS01 Arrived on site to install parts from last tech. Upon arrival removed old door and installed new door . After connecting all plugs and water connections found the water connections were different from the old door . Water was leaking out the water line when deepening water . Uploaded photos of new and old door hoses. Ordering part#W11465903 shut off water from watersupply returning parts just in case needed. Office to schedule when part arrives ; ordrng 1 W11465903 (Freezer door)

"Arrived on site for a range tripping breaker. Upon arrival client was using the cooktop she explained when preheating to bake that's when breaker would flip. Replaced part#s w11696067 ,w10856603 and, w11182108 removed ground wire and preheated to bake at 500 degrees. Temperature reached 500 then rewired ground wire and tested polarity L1 to L2 (238.1) L1 to N (119.6) L2 to N (119.4) N to G ( 000.0) Preheated to 500 with ground back on temperature reached 500 without tripping breaker product works as it's designed."

"Arrived on site to inspect unit for freezing food in fridge compartment. Fc at 4 degrees and RC at 38 found thermistors relaying correct temperature found compressor running non stop. Replaced control and panel ui due to failure to allow compressor to stop running. When getting ready to leave compressor started making weird noise. Inspected compressor to see if adjusting it would make noise go away. Unit was extremely hot to the touch, noise is due to failure as well as heat. Ordering sealed system job. Office to reschedule. USED W11664342W11574766; ordrng 1 W11578205 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 R600 (R600)"

"Arrived on site to install unit for error code f8e0. Upon closer inspection found lower fan not activating. Replaced lower fan tested unit, unit is running as intended. Job complete. USED W11598119"

"Arrived on site to inspect unit for door falling down. Upon closer inspection found left hinge broke replaced hinge, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11712995"

"Arrived on site to inspect unit for getting stuck on spin cycle. Upon closer inspection found unit was continuing to drain not to spin. Found slight kinks in wire right at plug attachment for pump, to short to splice. Ordering harness control and pump. Rescheduled for 10/9 NO PARTS USED. ; ordrng 1 W11665968 (Harness) and 1 W11608056 (Control) and 1 W10919003 (Pump)"

"Arrived on site to inspect refrigerator gasket torn and frost in the FC section. Upon further inspection, I found that the right RC door gasket is torn and will need to be replaced. The cause of the frost in the freezer is due to some bags of vegetables falling below he shelving and preventing the door from closing all the way. The customer also expressed concerned about the ice maker production. According to the manufacturer the ice bucket takes 2-3 days to fill completely. I am returning with prescreened parts to replace the right door gasket. No water leaks observed at the end of service. Office to schedule return service.; saved tckt"

"Arrived on site to replace previously diagnosed part. Replaced control (WPW10727063) and tested unit, LED lights still dont illuminate. Took leading up to the control, reading 120V. Took voltage at the LED lights, reading 0V. New control is defective and will need to order a new control. Also will need to return with goo gone to remove residue. Ordering parts, rescheduled for 10/11. ; ordrng 1 WPW10727063 (Control) and 2 W11493395 (LED lights)s"

"Arrived on site to replace previously diagnosed parts. Replaced shocks (W11316766) X4 and tested unit, basket is now spinning uniformly through the test cycle and is now balanced. Advised customer to not load unit more than 75% of the basket. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for a refrigerator that is not cooling the refrigerator section or making ice. Inspected unit and work area. I found the refrigerator section at room temperature and found the freezer freezing items. I ran the unit through diagnostics and check the evaporator fan and air by full. I was finding the air baffle opening and closing, but did not find the evaporator fan running. I cant access to the evaporator fan and found proper voltage going to the fan. I replaced the evaporator fan and tested the unit. I found the unit working as designed. Call complete. W11578030."

Arrived on site for a wall oven. That is flashing an F8 E0 (cooling fan under speed) error code. Inspected unit and work area. I ran the unit through diagnostics and confirmed the customers complaint and went ahead and replaced both the cooling fan and the main control and tested the unit. I found the unit working and operating as designed. Call complete. W11598119 and W11649136.

Arrived on site to test unit for flames not being set correctly when on high or low. Adjusted all burners beside the center one and flames are correct on high medium and low job complete.

Arrived on site to replace sump and motor. Opened new box for sump and motor and wrong motor was received. Ordering new sump and motor spoke with chase and are rescheduling for Monday. ; ordrng 1 W11460946 (Sump and motor)

Arrived on site to resolve front panel. Relaxed panel no damaged found on new panel job complete.

Arrived onsite for unit having defrosted. And leaked onto the floor. Found unit with power to it but not running. Reset power to unit and cycle resumed. Slow temp drop began occurring. A sealed system rebuild will likely be required to repair. Service team to evaluate viability based on parts availability and service history. It is also possible that the control is failing and stops running cooling cycles. Customer will monitor before proceeding to repair. No ongoing leaking or water damage apparent.

"Arrived onsite and found unit operating with failed magnetron. Replaced inverter and magnetron together. Unit is now operating as designed. All checks good. W11325604, W11346197"

Arrived onsite for low ice production and tested icemaker function in diagnostics. All base functions are correct and the temps are good. Reset icemaker in diagnostics and advised customer to observe for proper function. In the event of ongoing production failure icemaker should be replaced.

On arrival verified complaint if not making ice. Visual inspection of the unit shows broken grid cutter. Replaced grid cutter and re ran diagnostics. Unit is now working correctly. Ran cycle and confirmed operation. Job complete installed w10919199

On arrival verified complaint of vent fan light on by itself. Per previous diag replaced the door assy. Advised customer to connect unit to WiFi. If problem persistS to remove unit from WiFi and report to WPL. Job complete installed w11670170

"Arrived on site to test unit for power cord not secured properly, tested unit found that the cord was not popped in properly causing it to fall out, secured cord and added additional wire clamp to keep power whip in place, unit is now functioning as designed, job complete no parts installed"

"Arrived on site to test unit for F6E1, tested unit found control panel lagging and popping up the code, cycled power with no change, could not find any loose connections, unit is venting properly, replaced control panel and provided customer with Wi-Fi team number so customer can get the unit connected properly, unit is now running as designed job complete installed W11413567"

"Arrived on site to replace previously diagnosed timer, replaced and tested, unit is now running as designed, job complete W10857612"

"Arrived on site to test unit for constantly draining, tested unit found drain pump engaged and control unresponsive, replaced control and tested, unit is now running as designed, no leaks detected job complete installed W11607637"

"Arrived on site to test unit for excessive shaking, tested unit found failed suspension causing and excessive shaking during spin, replaced suspension and tested, unit is now running as designed, no leaks detected job complete installed W11130359"

"Arrived on site to test unit for constant fill and drain, tested unit it found unit is not installed properly drain hose it to low to the ground and does not have a siphon break, explained to customer whats going on and advised him to correct issue before using unit, at this time job complete, no parts installed"

"Arrived onsite and found unit unit operating with failed control and drain function. During diagnostics replaced control and latch together. Also discovered a broken drain wire. Replaced lower harness. Unit is now operating as designed. Advised customer on repair. W11643701, W11627413, W11670519"

"Arrived on site to inspect moisture build up in refrigerator. Upon further inspection, the customer advised that the gasket on the freezer (FC) door is not sealing properly. I found the top of the FC gasket is badly formed and not sealing (photo). After further inspection, I found the FC door is warped as well. Using my heat gun, I heated the gasket to form it as a temporary fix until I can return with the FC door. I am ordering the FC door w/gasket and office to schedule return service. No water leaks observed during service. No parts installed today.; ordrng 1 W11681455 (FC door w/gasket)"

"Arrived on site to inspect refrigerator with frost on evap cover. Upon further inspection, I spoke with maintenance and they advised that the FC evaporator cover was engulfed in ice/frost and were told the evaporator fan needed to be replaced. I found the unit unplugged and plugged it in and placed it in diagnostics. I tested the thermistors and found the defrost thermistor was open. I tested the evaporator fan, demonstrating for the maintenance crew and it is operating as designed. I tested defrost and found the defrost element heating properly. I removed the defrost thermistor and tested and its showing 1.93kohms (approx. 90 degrees inside the FC section). I tested voltage at the hv control and did not get proper voltage to the thermistor. I removed and replaced the defrost thermistor and hv control and retested the unit and its getting/providing proper voltage and the thermistor is reading properly at the thermistor and in diagnostics. I found a small gap in the upper left corner of the FC door gasket at the mullion and corrected/adjusted and sealed with manufacturer approved silicone. No water leaks observed at the end of service, job completed. WPW10384183, W11742389"

Arrived on site to test unit for gas leaking. Found burner tube was only burning on one side causing excessive gas being released from other side of burner tube. Adjusted air shutter and unit now working as designed. Advised customer of residual gas being released periodically. Unit now working as designed. Job complete.

Arrived on site to test unit for low/no ice production and noise. Found permagum around fill tube extension/chute no longer sealing preventing ice maker from filling properly and accumulating around evap fan causing noise. Sealed extension/chute with silicone and replaced ice maker. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for control continuously clicking. Found bad cavity Tod on microwave side. Also found oven broil element is burnt out. Recommend TOD and broil element replacement. Rescheduled for 10/09. ; ordrng 1 W11568584 (Thrmst-fix) and 1 W11325603 (Control)

Arrived on site to test unit for not tumbling. Found belt was broken. Ordering belt and additional parts. Rescheduled for 10/09. ; ordrng 1 WP8066184 (Motor pulley) and 1 341241 (Belt) and 1 WP691366 (Idler)

"Arrived on site to test unit for not washing, tested unit found failed wash motor, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11613480"

"Arrived on site to replace previously diagnosed parts. Found float switch is faulty and disrupting wash cycles. F7e1(wash motor) and f8e4(float switch) were present on arrival. No signs of over sudsing. Completed diagnostics with no issues but found with slight vibration switch would engage pump. Recommending sump assembly, control and float switch. Rescheduled for 10-11. ; ordrng 1 W11545764 (Float switch)"

Arrived on site to test unit for gaskets not sealing. Replaced both RC door gaskets(W10830046) and mullion(W11177238). Formed gaskets with heatgun and advised customer to leave doors closed for about 1hr to allow to cool to form. Unit now working as designed. Job complete.

Arrived on site to test unit for not starting wash cycles and constantly filling and draining. Found error f8e1(no/long flow). Also found drain hose about 3 into drain pipe and was stuck in P-trap creating siphon. Was able to remove drain hose and corrected with only 6into drain pipe. Cold and hot valves opening as designed. Replaced control(W11608056) for faulty water level sensor. Ran quick wash and now advancing as designed. No leaks detected. Job complete.

"Arrived on site to test unit for tapping/thumping noises. Completely disassembled unit and found no loose harness, signs of any metal rubbing. Replaced motor(WP697772) and noise is still present. Took video and provided to Techline. Recommending drum at this point. Ordering drum and office to reschedule. SR#7740048914; ordrng 1 W10508188 (Drum)"

"Arrived on site for refrigerator needing ui and hv control and evap fan motor. On arrival installed w11642011, w11556912, and w11661931. Tested unit and found it work8ng as designed. Call complete"

"Arrived on site for washer not staying balanced. On arrival found suspension rods worn out and sagg8ng tub down to low. Also found hub drive and retainer clip were broken and tried replacing it but found it had caused tub to wear down the gearcase as well after retesting unit. Ordering (didnt have these parts with me to complete repairs) w11130362 suspension rods, 211454734 gearcase, and rescheduled customer for 10/11/24; schdld next appmnt for 10/11 FRI !"

Arrived on site for dishwasher or cleaning or starting correctly. On arrival confirmed issue and found f4e3 in diagnostics and the motor failing to operate. Replaced motor and tested unit. Found no leaks and unit works as designed call complete

Arrived onsite for unit making noise intermittently. On arrival unit was not making noise. Customer had audio recording for 15 minutes. Noise sounds like condenser vibration. Noticed that unit was not leveled. Leveled unit to give clearance for condenser in hopes that noise would be alleviated. Called tech line for assistance. Spoke to Joe SR#7740053417. Tech stated that If noise doesnt affect the operation that is not a failure. Unit would be considered operating as designed. Job complete

Arrived onsite for unit tripping breaker. Found unit tripping breaker immediately on plug-in. Disassembled and inspected. Found wire to spark module pinched between metal panels. Secured wire away from panel. Tested and unit is functioning as designed. Job complete

Arrived onsite for unit not heating. Verified voltage. Disassembled unit and found heater broken coil. Replaced heater element. Tested and unit is now functioning properly. Job complete

Arrived on site for unit not starting a cycle. Upon arrival I inspected unit ran diagnostics and found no error codes or no component failures. Ran a load of clothes for customer and unit is functioning as designed. Could not duplicate any issues. Appears that potentially the start button may not have been held down long enough. Advise customer on correct start and that if in the future there seems to be any glitches try power cycle in the unit. Unit is functioning as designed. Job complete.

Arrived onsite for unit not heating. Inspected and found ceramic on igniter fractured. Replaced igniter. Tested and unit is now functioning properly. Job complete

Arrived onsite for unit needing sealed system repair. On arrival found warranty coverage incorrect. Notified customer of out of pocket cost. Customer wanted to be sure no other issues were present. Evaluated unit and found issues with slow fill and reservoir tank overflowing showing signs of needing a valve and water level sensor. Due to unforeseen circumstances customer declined moving forward. Job complete

"Arrived on site for leaking from ice maker. Upon arrival, inspected unit and found filltube extension is not installed correctly. Adjusted tube. Test unit and is now filling correctly. Job complete no parts needed"

Arrived on site for not cooling. Upon arrival unit is running. All fans and motors are running except compressor. Ran diagnostics and forced compressor and still not operating. Found harness from control to inverter is disconnected. Secured connection and test unit. Unit is operating as designed. Job complete. No parts needed ; ordrng 1 W11557671 (Compressor)

"WFW5605MW1 Arrivrd to inspect tearing and staining of garments. I inspected all parts of the spin basket and addles and found no areas that could catch garments, and the bellow showed no signs either. I discussed the issue further with the customer and they will obtain a few extra white towels and attempt to wash them as well, without any other use to see if the issues persist. No leaks observed during service."

"Arrived on site to test unit for F02 error code. Upon arrival customer stated after the previous tech left and they ran a cycle, unit still did not drain and flashed a F02 error code. Found error code stored. Activated drain pump, drain pump is trying to engage but does not fully power on. Only engages for about half a second. Diagnosed a defective drain pump. Removed standing water and replaced pump (280187). Tested unit, unit is now draining properly and is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not getting to temp. Upon arrival customer stated unit will not reach the set temp intermittently. She had it set for 350? and it only reached 280? on the control. She ran a 450? cycle yesterday and it worked fine. Gained access to burner tube, started a bake cycle, verified proper gas flow and proper ignition. Reassembled unit and ran a 350? bake cycle with a thermocouple, unit preheated to 460?, after 15-20 minutes temps dropped to 360? before burner tube reignited. Cycled between 360?-390?. Temps are not being read correctly. Replaced the oven sensor (W10833885) and control (W11620569) as precautionary. Tested unit, unit is now running as designed, job complete."

"Arrived on site to test unit for not dispensing ice. Upon arrival tested unit found ice container not seated properly. Seated ice container in the proper position and tested unit, unit is now dispensing ice and is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for right front and right rear burner not igniting. Tested unit and could not duplicate the issue. Allowed customer to try and again the unit was functioning as designed. Noticed that cooktop was very clean. Asked customer how often she uses the cooktop and she uses it every day. Found the cooktop is cleaned daily and possibly the igniter or burner cap has residual moisture That is stopping the ignition process. Notify the customer to be mindful when cleaning. Unit is functioning properly. Job complete.

Arrived on site for unit. Not cleaning dishes. Upon arrival inspected unit. Ran diagnostics and found F for E3. Wash motor failure. Ran a test cycle and confirm. Wash motor is not energizing. Replaced pump and motor assembly. Tested and unit is now functioning properly. Job complete

"Arrived on site for refrigerator with stuck filter, freezing items randomly in fc and forming snowy ice between ice door separator and ice bucket. Found ice door separator seal letting in hot air. Was able to readjust filter to proper position and its now able to be removed and replaced easily. Also I instructed customer on how to play Tetris with the items in the rc to help prevent freezing, also showed customer how to touch the option button, then touch filter reset option and to hit the confirmed button on the 3rd step to reset filter when it gets replaced in the further. Ordering W11098702 ice door seperator and rescheduled customer for 10/9/24; ordrng 1 W11098702 (Seperator)"

"Arrived on site to replace previously diagnosed parts. Replaced basket (W10554251), drive block (WP389140) and spaner nut (WP21366). Tested unit, grinding noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

Arrived on site for microwave making a loud noise when fan was on and unit not allowing proper airflow. On arrival confirmed issue and found airflow restriction was due to improperly installed vent kit externally on microwave. Adjusted kit and tested microwave with water boiling underneath on cooktop and found airflow issue resolved. Unit works as designed and no longer makes weird fan noise. Call complete

"WMH31017HS10 Arrived for a otr microwave, making a whining sound per client. Upon arrival, I didn't hear anything until client showed me a video of the issue. The whining sounds was coming from the motor fan. Replaced part# w11441128 tested product works as it's designed."

"Arrived on site for dishwasher not drying dishes. Water still being left in tub. Insulation sticking out. Removed and fixed insulation, Ran diagnostics and found no errors. All components tested properly. No leaks. Heater pulling 7 amps. Lots of suds after cleaning. Advised customer on soap usage. Call complete. No parts."

"Arrived on site for not operating correctly. Upon arrival, ran diagnostics and there are no saved error codes. Ran a time dry and unit operates correctly. Ran a sensor dry with wet towels and unit is operating as designed. Cannot duplicate issue at this time. Job complete no parts needed"

"WED4850HW0 Arrived on sit r to replace previously orders part. Upon arrival, proceeded to replace WP8541818 heater box. Tested unit and now unit is functioning as designed."

"Arrived on site to replace console. Customer stated that Jen air would be covering all cost, but there is only a parts concession.customer gave me old console for the core. Customer has chosen to install themselves. Job complete"

"Arrived on site for leaking water upon arrival, ran diagnostics and got error code F10-E3 drying fan error, F9-E1 diverter cannot find position. Ran a normal cycle and found water leaking from under sump at diverter. Also during inspection found OWI sensor is completely covered in build up, kick plate insulation is totally saturated with water and damaged with strong odor. Need to replace sump and motor, harness, OWI sensor, feeder tube, kick plate, and drain hose. Ordering all parts and requesting 2 hour weigh. Office to reschedule ; ordrng 1 WPW10705575 (OWI sensor) and 1 WPW10545278 (Drain hose) and 1 W10871196 (Toe plate) and 1 W10861608 (Harness) and 1 W10861745 (Feeder tube) and 1 2hourweigh (2 hour weigh)"

"WTW4955HW3 Arrived on site for unit making grinding noise. Upon arrival, customer present video recording sounding like the splutch assy has separated and its rubbing. Checked errors and found no stored codes. Proceeded to test in diagnostics and could not replicate issue. Inspected underneath washer and found belt slightly slipped off the slider. Re positioned and corrected belt and re tested. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to diagnose a unit not washing. Tested the unit and confirmed it was receiving water, but the water wasnt circulating. Checked the motor, which was receiving the correct voltage but not turning on. Replaced the sump and motor, tested the unit, and found it functioning properly with no leaks. Job complete. WPW10671941"

"Arrived on-site to inspect the unit for a drainage issue. Upon testing, I found that the knockout on the garbage disposal had not been removed, preventing the dishwasher from draining. I removed the knockout and retested the unit, which is now draining correctly. Advised the customer to run the unit empty to clear out old soap. Job complete. MO PARTS USED."

"Arrived on-site to test the unit due to reports of it not washing dishes. Upon testing, I found the unit filling with water, but the water was not circulating. I tested the sump and motor and confirmed it was receiving the correct voltage, but neither was responding. Replaced the sump and motor, then retested the unit. The water is now circulating, and no leaks are present. Job complete. W11613570"

Arrived onsite and found poor washing complaint. Found lower wash arm obstructed by improperly installed filter. Corrected. Unit is now operating as designed. Recommended best use and care practices. All else checks good.

Arrived onsite and found unit operating with failed icemaker and e2 lost position. Ran 57 harvest and no motor function. Replaced icemaker. Unit is now operating as designed. W11658802

WVU37UC0FS1 Arrived to install previously diagnosed and ordered part. I removed and replaced the blower and tested. The noise was corrected at all three speeds and the machine operated as designed.

"Arrived on site to install previously diagnose to park. Inspected unit and work area. I installed the fill tube extension and test of the unit. I found the unit, dispense ice and fill the ice maker without any leaks present during operation. Call complete. WPW10496649."

WFES3030RS0 Arrived on site for a range tripping breaker. Upon arrival found breaker was tripped went outside and flipped back on. Preheated to 350 with ground on breaker flipped. Removed ground and flipped breaker back on preheated to 500 degrees. Temperature reached 500 degrees without ground did not trip breaker. Rewired ground back on and checked polarity L1 to L2 (247.) L1 to N (123.7) L2 to N (123.6) N to G (000.0) Preheated to 500 degrees with ground temperature reached 500 degrees without tripping breaker. Last tech replaced bake and broil elements . Notified client to let range heat for one hour and a half.

WRX735SDHZ09 Arrived on site for a refrigerator not cooling. Upon arrival found fridge unplugged I plugged back in and heard compressor try to come on but it was was locked . Left plugged in for a bit compressor never came on . Temperature on compressor was cool no heat at all. Product will need a sealed system repair. ; ordrng 1 W11686820 (Compressor) and 1 WPW10143759 (UV DRIER) and 1 W11506635 (ACCESS VALVE) and 1 2HOURS (SEALED SYSTEM REPAIR)

WFE525S0JZ4 Arrived on site for a range tripping breaker . Upon arrival found breaker was flipped I went outside to flip back on. Pulled range out checked polarity L1 to L2 (246). L1 to n (131.) L2 to N (130) G to N (000.) Removed ground wire and preheated stove to 500 degrees. Temperature reached 500 degrees then rewired ground back on and preheated to 500 degrees. Again Temperature reached 500 degrees without tripping breaker product works as it's designed.

"Arrived on site for range tripping breaker . Checked wiring at bock ,harness checked out normal as well . Replaced both elements and control WPW10583047, W11447783, W11594271. Followed management instructions on bake off . While running bake. Took amp draws . No unusual amperage. Set timer and instructed tenent to turn off range when time goes off . Job complete"

"WFG550S0LZ4 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace WPW10299227 passive hinge and WPW10299224 spring hinge. Installed door and issue still persists. Inspected door switch and found connector to have separated from the housing retainer. Re secured and re tested. Unit is now functioning as designed."

Arrived on site for range not heating . Found igniter glowing but it pulling enough amps to activate valves . Replaced igniter W11176454. Ran preheat cycle . All checked normal. No gas leaks detected at time of service . Job complete

"Arrived on site for poor wash performance . Found standing water in tub , dishwasher is not draining . Found drain tubes clogged . Ordering both drain hoses . No water leaks detected at time of service .set return 10/8 . ; ordrng 1 WPW10545278 (Drain tube) and 1 8269144A (Drain hose) and 1 WPW10531320 (Drain pump)"