We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Austin, TX 78738
Brandon
Job Details: 05/11/2022
"Arrived on site to inspect unit for not responding to bake cycles, I flipped breaker, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Lakeway, TX 78734
Brandon
Job Details: 05/11/2022
"Arrived on site to inspect unit for leaking, I ran diagnostic tests, hot/cold valve and filled basket 3/4 full, ran drain and spin, couldnt see any leaks, I repeated the cycle, unit tested good at time of service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Vincent
Job Details: 05/11/2022
"Arrived on site for microwave, inspected unit and works area. Tested voltage at the wall and had 120v. Removed unit from wall and tested fuse and found it open. I used my jumper relay to test unit and was working fine. I then replaced fuse and remounted unit. Tested and its operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Buda, TX 78610
Kevin
Job Details: 05/11/2022
Arrived on site and inspected refrigerator and found frost at the interior of the liner and return air is blocked by frost due to air gap. Cleared return airs and added silicon around perimeter to close any air gaps between liner and cabinet exterior. If issue continues may need a new door. Job complete
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Austin, TX 78747
Kevin
Job Details: 05/11/2022
"Arrived on site and set washer into a diagnostic cycle and did not find any saved error codes. Ran all functions in manual diagnostic and everything passed. Also ran a calibration cycle and it also passed. Also ran a automatic test cycle and it also passed. Could not find any issues with washer. Discussed correct loading procedure at this time water is operating as intended. only, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78744
Kevin
Job Details: 05/11/2022
"Arrived on site and inspected washer and found no saved error codes, washer is in a garage on the apartment complex and does not have access to water connections, only power. Found connection to actuator is loose and after resetting it Ran all functions in manual diagnostic cycle and did not see any further issues, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78744
Kevin
Job Details: 05/11/2022
"Dryer has already been repaired on a previous visit, added foil tape beneath motor mount. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Austin, TX 78744
Kevin
Job Details: 05/11/2022
"Arrived on site and inspected dryer and found it is squealing while running. Disassembled dryer and found idler pulley is failing. After replacement dryer is now quiet while running, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78744
Kevin
Job Details: 05/11/2022
"Arrived on site and replaced broken adjusters on dishwasher upper rack, dishwasher is now working properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78745
Kevin
Job Details: 05/11/2022
"3413 arrived on site and found dryer is rattling while running. Disassembled dryer and added several layers of foil tape under motor mount per service pointer W11378591. After reassembling dryer is much quieter, job complete"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Del Valle, TX 78617
Kevin
Job Details: 05/11/2022
"Arrived on site at and inspected range and found no power at terminal block. Found breaker outside is tripped after resetting it turned on range cooktop elements and breaker did not trip. Turned on top oven and it started preheating, turned on the bottom oven and it also start preheating after a minute breaker will trip. Sent customer a copy of service pointer W11525530 discussing nuisance tripping. Builder should be contacted to correct power, reported issue to tech line, 7733637490"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Austin, TX 78734
Brandon
Job Details: 05/11/2022
"Arrived on site to inspect unit for grommets falling off, I found multiple grommets loose, I replaced grommets, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Austin, TX 78732
Brandon
Job Details: 05/11/2022
"Arrived on site to inspect unit for not cooling, found unit was not going into a defrost and evaporator was coved in ice preventing air flow to the RC. I found bi metal and heater to be good, I found failed control board. I replaced control and defrosted evaporator, unit tested good. Part 1683 service 2125 payment on cc."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Leander, TX 78641
Vincent
Job Details: 05/11/2022
Arrived on site for dryer not drying properly. Inspected unit and work area. Tested venting 3 times with vent tester and it checked good every time. I then tested temps and they where cutting off to soon replaced cut off switch and thermistor. Tested and its operating as designed with better temps. Also recommended to get vents cleaned out possibly clogged. Job completed
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Leander, TX 78641
Vincent
Job Details: 05/11/2022
"Arrived on site for built in oven, inspected unit and work area. Two man where required to remove oven. Pulled unit out on my oven dolly and removed old console and installed new one and programmed to the correct model. Tested unit and is now operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS06
Near Round Rock, TX 78665
Wesley
Job Details: 05/11/2022
Arrived onsite and found shorted membrane. 2 and 0 not responsive . Unit is now operating as designed. Replaced the membrane. All checks good.
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US6DS00
Near Cedar Park, TX 78613
Justin
Job Details: 05/11/2022
Arrived on site to install previously diagnosed parts. I installed the harness and spark module. I then tested the unit and found all burners ignited as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2022
Arrived on site to install previously diagnosed parts. I installed the new door and fitting. I then tested the fill at dispenser and IM. Both worked as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78748
Luis
Job Details: 05/11/2022
"Arrived on site for no ice. Found ice container not aligned,removed container reinstalled container fully tested ice dispenser unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Austin, TX 78748
Luis
Job Details: 05/11/2022
"Arrived on site for door seal and water leaking. Adjusted gasket checked door seal good. Checked for water leaking,found no traces in freezer or fresh food section,removed unit found water leaking from shut off valve at house wall,customer will need a to replace shut off valve."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78733
Luis
Job Details: 05/11/2022
"Arrived on site. Diagnosed a defective freezer led module,replaced module all leds working as designed. Repair covered by autho S191AQ; used 1 W11601310 (Led module) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2022
"Arrived on site for a washing machine making a loud noise. Upon arrival the customer stated the unit sounds like a jet engine. I put the unit into diagnostics mode and found no stored error codes. I then ran a high spin and was able to replicate the noise indicating a bad gearcase. I gained access to the bottom of the unit and found the belt and cam wearing down. In order to repair the unit it will need a new gearcase, belt, and cam.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2022
"Arrived on site to install previously diagnosed parts. I installed the new gearcase, slider, and control. I then ran a calibration cycle followed by a diagnostics cycle. I also ran a high spin. I found the unit running as designed. Call complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2022
Arrived on site for a dishwasher not cleaning properly nor getting hot. Upon arrival the customer stated that the heater actually broke in half and now the unit does not work the same. Upon further inspection I found the heater physically split. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found everything besides the heater ran as designed. I installed the new heater and then tested the unit. The unit is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/11/2022
"Arrived on site to replace heater under SP11540964. Replaced heater and noticed overflow switch connection was not connected. Secured connection and tested unit, unit is working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Round Rock, TX 78665
Wesley
Job Details: 05/11/2022
Arrived onsite for door falling and broken wheel. Replaced pads and upper rack wheels. Completed repair. Charged . All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/11/2022
Arrived on site to test unit for leak. Ran diagnostics and found drain is clogged causing leak. Advised customer needs to correct issue. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Berlin, TX 78155
Andrew
Job Details: 05/11/2022
"Arrived on site to test unit for slight leak at end of wash cycle from left side of door. Took door apart and found water marks leading to vent, found vent gasket was pinched and twisted preventing proper seal. Replaced vent, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR OVEN
Model JJW2830DP03
Near Martindale, TX 78655
Andrey
Job Details: 05/11/2022
"Arrived on site to replace previously diagnosed console, replaced console, now there is functionality for lower oven, turned On both ovens elements are engaging and is functioning as designed, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Marcos, TX 78666
Andrey
Job Details: 05/11/2022
"Arrived on site to test unit for scrapping noise, tested unit found belt has slip off the pulley wheel and scrapped on the melting housing, replaced pulley and belt, unit is now running as designed, job complete"
We serviced a
GE DISHWASHER
Model GDT645SSN0SS
Near Kyle, TX 78640
Andrey
Job Details: 05/11/2022
"Arrived on site to test unit for no drain no heat, tested unit found drain pump not engaging, replaced control water drained out with no restrictions in hose, ran diagnostics and all components are checked out good, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5VHAXWY00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/11/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker arm caught in ice stripper preventing icemaker drop running. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEE01
Near China Spring, TX 76633
Jonathan M
Job Details: 05/11/2022
"Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Ran through all testing of the refrigerator and found the ice level sensor and thermistor is working properly. When running the unit through icemaker error codes found an E2 indicating that the motor had lost position. Ran a harvest test on the unit and found the motor would not turn when being called to harvest. . The customer agreed to the repair. Replace the icemaker and round the unit through harvest test. The unit harvested and completed as designed. Filled the icemaker manually and the unit is working as designed. JOB complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Clifton, TX 76634
Jonathan M
Job Details: 05/11/2022
"Arrived on site for a washing machine that has no power. Inspected unit and work area. Confirmed the customers complaint and attempted to remove the user interface panel. Found all connections good and when I went to plug the unit back in. The unit turned on. Ran the unit through diagnostics and found an F6 E3 (ACU cannot hear UI) and F0 E5 (off balance load) error codes. I did advise the customer that while the unit is working right now that I could not guarantee whether or not they would have problems again in the future
We serviced a
KITCHENAID RANGE
Model KFDD500ESS05
Near Waco, TX 76708
Jonathan M
Job Details: 05/11/2022
"Arrived on site for a range that is not igniting the cooktop burners. Inspected unit and work area. The customer advised that they have not been able to use the cooktop since they purchased the unit. They just had their propane tank refilled and serviced. Confirmed the customers complaint and remove the regulator. Tested gas pressure and found gas pressure initially start off fairly strong but then drop in pressure to a point where I could not register very much pressure at all. The customer try to make a couple switches to the gas supply and advised that he tested it without me in the room and found good pressure. I did go ahead and replace the regulator to ensure there wasnt an issue with the regulator. I still had the same issue with his gas line. The customer advised that he believed it had to be something within the machine. Went ahead and called Techline and spoke to Travis SR# 7733634905. He advised based on current information, he issue is with the gas supply and that the customer would need documentation from their gas company showing that they have proper gas supply to the unit before any further repair. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waco, TX 76711
Jonathan M
Job Details: 05/11/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Ran through diagnostics and found all components working except when getting to the icemaker error codes. Found the unit flashing an E2 indicating that the motor had lost position. Attempted to harvest the icemaker and found that the motor would not turn. Replaced the icemaker and ran the test for harvest again. Found the new icemaker harvesting and filling as designed. Advise the customer to give the unit 24 hours to start making ice. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/11/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced evap fan motor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near New Berlin, TX 78155
Andrew
Job Details: 05/11/2022
"Arrived on site to test unit for loose handle. Secured screw and handle is no longer loose. Tested unit, unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/11/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced pantry control and icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG OVEN
Model WOD51EC0HS02
Near Woodway, TX 76712
Jonathan M
Job Details: 05/11/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the harness and light socket and tested the unit. The unit began to illuminate and work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78633
Lou
Job Details: 05/11/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the motor and tested. I found the basket was moving with the washplate during agitation. I tilted the unit back and found the actuator arm broken. Removed and replaced the actuator and calibrated. Retested and demonstrated for the customer. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model ZFGB21HZCSS
Near Georgetown, TX 78628
Lou
Job Details: 05/11/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to,the main control and FC fan failures, I removed and replaced the parts and tested. Unit is operating as designed and cooling. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Jonestown, TX 78645
Justin
Job Details: 05/11/2022
Arrived on site to install previously diagnosed parts. I installed the new UI and control. I then tested the unit and found it working as designed. I did find significant frost build up on the RC evap and advised the customer to put towels down and let the unit thaw for 48 hours. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Leander, TX 78645
Justin
Job Details: 05/11/2022
Arrived on site to install previously diagnosed parts. I installed the new fan scroll and then tested the unit. I found it working as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Jonestown, TX 78645
Justin
Job Details: 05/11/2022
Arrived on site for a wall oven with the handle loose and the heat shield coming off. Upon arrival the customer stated that the handle was loose so they removed the front panel to tighten it. Once they did this they could not secure the front panel properly. I put the door back together. When doing so I found the top two screw holes slightly stripped and informed the customer. The door was now functioning as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Kimo
Job Details: 05/11/2022
"Arrived onsite for MW not heating food evenly upon arrival I called techline and spoke to JR about this and was advised to perform a temp test with about 2cups of water, taking a temp and room temp after it has been in the MW warming up. Room temp 74* after MW 123* this is with the specs JR gave me. Unit is operating as designed.sr#7733631244. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78703
Matthew
Job Details: 05/11/2022
Arrived onsite to replace previously diagnosed parts. Replaced freezer evaporator fan motor assembly. Tested unit and unit is functioning properly properly. Customer must allow 24 hrs for temperature to stabilize. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Georgetown, TX 78633
Kimo
Job Details: 05/11/2022
Arrived onsite for double wall oven upper oven not responding to touch. Upon inspection I found that the unit had f2e1 key shorted. I found inspection detailed in tech sheet for this code and replaced the console and tested unit and found unit operating as designed. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manor, TX 78653
Joe Z
Job Details: 05/11/2022
Arrived onsite to install previously diagnosed parts. Replaced capacitor and motor not operates as designed. Test the unit and unit now agitates and spins. No leaks present at this time. Job complete
We serviced a
KENMORE WASHER
Model 110.3163361
Near Manor, TX 78653
Joe Z
Job Details: 05/11/2022
"Arrived onsite for continued issues for WASHER IS MAKING THE SOUNDS AGAIN , found latch Just clicks. Need to replace latch. Replaced latch and test unit. Unit operates as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC500ESS00
Near Austin, TX 78750
Luis
Job Details: 05/11/2022
"Arrived on site for door handle issues. Removed handles,installed set screws to doors,reinstalled handles tested handle operation good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78759
Luis
Job Details: 05/11/2022
"Arrived on site for loud noise. Diagnosed loud noise from diffuser motor,replaced defective diffuser assembly."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78731
Luis
Job Details: 05/11/2022
"Arrived on site for no ice. Removed ice bin,found shut off arm not fully inserted to icemaker,installed arm ran icemaker through a harvest passed,icemaker filled with water."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78741
Luis
Job Details: 05/11/2022
"Arrived on site for not dispensing ice. Tested dispenser motor powering on,removed bucket found a defective ice container end cap,replaced ice container added ice reinstalled tested ice dispenser unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78721
Luis
Job Details: 05/11/2022
"Arrived on site for no cool. Pierced low side pressure reading -25,checked connections found traces of oil on heat exchanger tubing,adjusted tubing to find trace of oil found cap tube broken while trying to find location of oil. Called tech support per tech support un whirlpool will contact customer. Sr#7733631101"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Driftwood, TX 78619
Andrey
Job Details: 05/11/2022
"Arrived on site to test unit for leaking water, tested unit found no error codes, ran multiple diagnostics cycles with no issues, called tech line to get further guidance, tech line suggested to proceed with repair per service pointer W11457481, removed deflector and replaced stator per service pointer, per tech line advised customer to run a cleaning cycle with afresh and they run a full load of towels with no detergent and after the clean unit once a month with afresh, Sr#7733526843, at this time no leaks detected job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Dripping Springs, TX 78620
Andrey
Job Details: 05/11/2022
"Arrived on site to test unit for loose handle and ice bin not latching, tested unit found ice bin latches on refrigerator liner are broken off, when ice dispenser is activated it pushes ice bin out causing air leak and ice melting, latches connected to liner and no part available to repair this issue making unit non-, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDI02IRBL2
Near Austin, TX 78737
Andrey
Job Details: 05/11/2022
"Arrived on site to replace previously diagnosed handle and handle spring, replaced parts, tested unit,unit now running as designed, no leaks detected job complete"
We serviced a
GE WASHER
Model GTWP1800D0WW
Near Buda, TX 78610
Andrey
Job Details: 05/11/2022
"Arrived on site to test unit for agitator falling off, tested unit found coupler bolt stripped, replaced bolt and coupler, tested unit unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Leander, TX 78641
Kimo
Job Details: 05/11/2022
"Arrived onsite for MW oven combo with no power. Upon inspection/ speaking with the cx I found out that the power had when tested out at the house and ever since then the unit had been acting up. I tested unit and found that the MW would heat. But the turn table glass was broken. I tested the oven and as I was doing so the unit wouldnt turn off when I attempted to the back cycle. I got it to turn off. I am ordering 1x console, turntable glass and returning with the cntl-elec and control micro just in case. Office to reschedule ; ordrng 1 W11297728 (Console) and 1 W11460385 (TRAY-COOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78633
Kimo
Job Details: 05/11/2022
"Arrived onsite for refrigerator not dispensing ice. Upon inspection I found that the impeller had stripped out and was stuck on the motor shaft. Im ordering the motor, impeller,divider and spacer. I rescheduled for 05/17/22.; ordrng 1 W11310391 (Motor) and 1 WP63052 (IMPELLER) and 1 W11378860 (SPACER) and 1 WPW10309864 (DIVIDER)"
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near West Lake Hills, TX 78746
Scott
Job Details: 05/11/2022
"Arrived on site for washer not filling properly. Ran diagnostics and found valve failed . Will need to order valve and also found one of the supply lines rusting out . Will need supply lines to attempt repair ; ordrng 2 TJ75SSFFB ss washer hose)s"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Austin, TX 78733
Scott
Job Details: 05/11/2022
Arrived on site for broiler not working . Found connector broken off igniter . Will need broiler igniter . Bakes are working . No gas leaks detected at time of service. Call to set return.; ordrng 1 W11355920 (Broil igniter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78750
Scott
Job Details: 05/11/2022
Arrived on site to install pressure valve . Customer mentioned dripping from lights from last visit . Found water tank is not sitting correctly in filter head causing it to drip . Ordering tank . Will return with pressure valve . Call to set return ; ordrng 1 W10711460 (Water res) and 3 8567668 (Zip tie)s and 1 W10238156 (Filter head)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS00
Near Round Rock, TX 78681
Gerry C
Job Details: 05/11/2022
"Arrived to inspect door not opening. I found the issue was the ui would not respond to any inputs. I verified 4 VDC to the UI touch sense board, but it would not react. Office to order listed parts and contact the CX to arrange return service. ; ordrng 1 W11199895 (Harness) and 1 W11486764 (UI Control) and 1 W11486769 (UI Touchpad) and 1 W11445128 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78626
Gerry C
Job Details: 05/11/2022
Arrived to inspect code. I entered service test mode and found FA E2 stored in memory. I found the housing on the wax motor was cracked and likely allowing it to loose connection when heated. The unit has the copper washers on the heater and will need to be replaced per mfg. office to order vent assy. The unit has builders ELW program and is within the additional year of warranty. No leaks observed during service. ; ordrng 1 W11416460 (Vent Assy) and 1 W11568785 (Screen assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS00
Near Georgetown, TX 78626
Gerry C
Job Details: 05/11/2022
"Arrived to inspect ice in FC. I found the FC filled with a large amount of ice and I removed it. I could not find a direct cause of the initial icing and defrost components passed all continuity tests and there was no ice within the evaporator area. I could not test for voltage due to power out at the residence during the entire service. I found the lower gasket retention channel in the FC door allowing the gasket to move excessively and I used silicone to bond the gasket in place. The right FC door gasket was torn at the top and I could see into the chamber and there was moisture present near the control. Office to order gasket and schedule for return service to instal gasket. No leaks observed during service. ordrng 1 W10830162 (RH RC Door Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76542
Tyler
Job Details: 05/11/2022
"Arrived on site for refrigerator not cooling. Upon arrival confirmed the complaint Found both compartments at room temp, Both fans running, compressor running but drawing-3 amps. Found compressor extremely hot and drier cold. Found evap coil dry with no evidence of cooling. Found unit had sealed system failure. Will nefice to reschedule once availability is known and AHS is notifi findings for authorization. ; ordrng 1 W10570565 (Evap coil) and 1 W10575980 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen) and 1 Cnote (Needs AhS autho) and 1 Cnote (Needs 2 hr ss repair)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM7
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/11/2022
Arrived on site for refrigerator not sealing freezer door correctly and causing ice buildup. Upon arrival confirm complaint and after further inspection found that the cause of the door gasket not sealing right and causing the door to lean and warp when closed was due to failing slider rails. The slider rails had failed due to hot air escaping up into the freezer from the drain line and create a clogged drain line which then poured water into the freezer warping the door rails. ; ordrng 1 W10619951 (Drain tube kit)
We serviced a
KENMORE REFRIGERATOR
Model 596.7238341
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/11/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint but found unit unplugged with doors open on arrival. Inspected thermistor values from both compartments and found all readings between 3.01k-3k (room and compartment temp was 74 during diagnostics). Found amp drawer to inverter and compressor starting at 2 and climbing to 3 amps after 3minutes of runtime. Found drier and sealed system components all over heating within first 3 minutes causing compressor t9 shut down after 20-30 minutes found unit had a sealed system failure possible restriction. Informed customer of findings. Customer stated they dont want to continue with repairs and wants to go out and by new fridge. Will need findings reported to ahs. Call complete ; ordrng 1 Cnote (Needs findings reported to ahs)
We serviced a
GE DISHWASHER
Model GLD2850T05CS
Near Killeen, TX 76549
Tyler
Job Details: 05/11/2022
"Arrived on site for dishwasher not cleaning. Upon arrival confirmed issue and customer pointed out that rust spots on dishs and inner tub/door were getting worse. (Same symptoms as before from job# ending in 512)After further inspection I found the dishwasher racks were rusting worse then before and causing rust debri to fall into circulation pump and ge5 redistributed around unit. At time of diagnosis it would be recommended to replace main wash motor and both racks. Office will need to reach out to ahs for further autho on replacement of racks and main wash motor. If approved the following parts will need to be ordered for repairs. WD35X10381 (upper rack), WD28X10385 (lower rack), WD26X10053 (wash motor); ordrng 1 Cnote (Needs ahs reporting and autho for repairs.) and 1 Cnote (Please read att note to office from tg)"
We serviced a
GE DISHWASHER
Model GSD3425F00BB
Near Killeen, TX 76549
Tyler
Job Details: 05/11/2022
Arrived on site for dishwasher not working. Upon arrival found stable power supply and unit would power on. Found heated dry option turnf. When it was switch on unit would heat as designed. Found u it could fill and circulate water properly. Found tub bowing causing water to leak from sides when door was shut. Found leak from motor/pump asm. Also found door gasket warped and wouldnt mount into inner door. Also found inner door warping. Also found unit had signs of being previously worked on and the incorrect screws had been put on the kickplate and poked holes into tub. Found both racks rusting out causing rust debri to make motor leak worse. Found inner tub and most parts due to age of unit and safe repairs cant be done without causing more failures in unit. Will need ahs notifi issues. ; ordrng 1 Cnotes (Needs ahs updated on no status)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near San Marcos, TX 78666
Andrey
Job Details: 05/11/2022
"Arrived on site to test unit not being secured, tested unit found missing mounting brackets, only was provided 1 bracket, ordering 2 brackets and 2 screws office to reschedule ; ordrng 2 Wp7101p062-60 (Screw)s and 2 Wp3801F935-51 (Mounting brackets)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78633
Lou
Job Details: 05/11/2022
"Arrived on site to inspect condensation build up in refrigerator. Upon further inspection, I found condensation in the upper right corner of the RC section near the filter housing. When I went to remove the filter, the filter housing door came off. Once I got the filter removed, I found where the filter/housing had been leaking. I am ordering the filter housing and scheduled return service for 05/14/22. No filter installed until I return with parts. ; ordrng 1 WPW10394053 (Filter housing) and 1 EDR1RXD1 (Filter)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Austin, TX 78758
Wesley
Job Details: 05/11/2022
Arrived onsite and found leaking diverter on the sump and motor. D
We serviced a
GE REFRIGERATOR
Model TFX30PPDBBB
Near Bastrop, TX 78602
Joe Z
Job Details: 05/11/2022
Arrived onsite for ICEMAKER NOT PRODUCING-ALL OF THE PIECES OF THE ICEMAKER ARE ON THE FLOOR BEHIND THE FRIDGE. Upon arrival found water valve laying behind the unit on the floor. Could not find a spoke to secure it on the unit. Also the ice maker fill hose is completely pulled out of the back of unit. Also RC and FC temps are rising after a sealed system repair was just made. Spoke to CS and he will be taking over this call.; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Leander, TX 78641
Vincent
Job Details: 05/11/2022
"Arrived on site for microwave, inspected unit and work area. Light under microwave would not turn off and button to light would not respond replaced panel but light would still not turn off will have to order main control and replace it. Office to order parts and reschedule. ; ordrng 1 W11545876 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Bastrop, TX 78602
Joe Z
Job Details: 05/11/2022
"Arrived onsite to install previously diagnosed parts. Replaced both thermistor harnesses, UI, shims, and control. Tested unit and cooling began in the RC section. Told customer will take some time for both FC and RC to reach temperatures. Upon completion the water dispenser did not dispense water. This was unrelated to the repair that was made. Spoke with CS. CS will be ordering parts for a return visit..CS will have office reschedule. ; O-emld tckt"
We serviced a
GE MICROWAVE
Model CEB1599SJ2SS
Near The Hills, TX 78738
Brandon
Job Details: 05/11/2022
"Arrived on site to inspect unit for not powering on, I found failed thermostat. I jumped thermostat to test unit further and found high voltage transformer failed and caused capacitor, magnetron and diode to fail. Ordering all parts.; ordrng 1 WB24X27107 (Thermostat) and 1 WB24X25617 (Transformer) and 1 WB27X27078 (Capacitor) and 1 WB26X28935 (Diode) and 1 WB26X23320 (Magnetron) and 1 Cnote (Auth/office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Vincent
Job Details: 05/11/2022
"Arrived on site for refrigerator not dispensing ice, at arrival I inspected unit and work area. Found Doris suctioning causing it not dispense ice because the doors are not making a correct contact with door switches. Also customer explained to me that water had stopped dispensing at the water dispenser. I replaced the valve and the filter Head with reservoir and nothing changed. The water line that runs through the chassis has frozen up. Will need to be replaced along with the door gaskets. Office to order parts and reschedule for return visit. No water leaks detected during service.; ordrng 1 W11367364 (Water tube) and 2 W10830274 (Door gaskets)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QJX00
Near Austin, TX 78759
Wesley
Job Details: 05/11/2022
Arrived onsite and found unit operating with failed sealed system. Not cooling but fans and compressor running. Advised customer that the evap was out of stock and an eta was not available. Full rebuild required; ordrng 1 212643 (Sealer gum) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Coupler) and 1 WP2004545 (Heater pan) and 1 4388574 (Evaporator) and 1 2003002 (Heat exchanger) and 1 W10309994 (Compressor)
We serviced a
JENN-AIR ICE MACHINE
Model JIM159XYRS0
Near Austin, TX 78733
Luis
Job Details: 05/11/2022
"Arrived on site. Per customer they ran a clean cycle,led indicator staying lit to run clean cycle,ran diagnostics weak water flow from valve,water filling in bin drain pump not draining water. Unit will need a new water valve,recirculating pump and external drain pump. ; ordrng 1 W10897719 (Valve) and 1 W11542867 (Recirculating pump) and 1 W10825875 (External drain pump)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/11/2022
Arrived On site to test unit for no ice production. Found all functions operating. Found pressures were 50psi low side and 100psi high side. Compressor extremely hot and pulling constant 2amps. Recommend replacing compressor. Ordering sealed system components. Needing approval from warranty and 2hrs on return visit. Office to reschedule. ; ordrng 1 WPW10218037 (Evap) and 1 WPW10605286 (Compressor) and 1 W10843121 (Non-UV) and 1 TJ90SF8404 (Access)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA
Near San Marcos, TX 78666
Andrey
Job Details: 05/11/2022
"Arrived on site to test unit for scrapping noise, tested unit found RC evap fan is not running, customer stated that it ran yesterday but scrapping very loud and then just stopped, evaporator is frozen over with frost coming out from vents, need cover, part was run without, will need to return with pre screened parts ,office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPHS0
Near Leander, TX 78645
Justin
Job Details: 05/11/2022
Arrived on site to install previously diagnosed parts. I installed the new switch and the unit still did not work as designed. I removed the switch. I then gained access to the motor and found blue to brown closed. This indicates a circuit stuck closed in the motor. Due to this the unit continues to move up and thump against the top. In order to repair the unit it will need a new motor. Call complete.;
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78703
Matthew
Job Details: 05/11/2022
"Arrived onsite for dishwasher still not completing a cycle. Upon arrival put unit in diagnostics and found stored error codes F3E1- thermistor OWI open/short, F9E1 not draining , F8E2 inlet fill valve electrical problem. Cleared codes and ran auto test. Test completed but error F3E1 resurfaced. Cleared code and ran normal cycle. after 15 minutes and unit did not want to drain. Call tech line for assistance. Tech ohmed OWI and drain pump. OWI was fine but drain pump was not. Tech recommended replacing Control and drain pump. Before scheduling check for concession. Ordering parts if customer wants to proceed with repair depending on outcome with Kitchenaid. Office to reschedule ; ordrng 1 W11410464 (Sensor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Austin, TX 78753
Joe Z
Job Details: 05/11/2022
"Arrived onsite for 50 DEG IN FRIDGE AND 25 DEG IN FREEZER, CAN HEAR SLIGHT LOW BUZZING OFF AND ON FROM BACK . Upon arrival fund start device would just click and there is no amps to compressor. Need to replace start device to be able to operate compressor. ; ordrng 1 W10613606 (Start device)"
We serviced a
WHIRLPOOL WASHER
Model LSB6200KQ0
Near Austin, TX 78739
Andrey
Job Details: 05/11/2022
"Arrived on site to replace previously diagnosed gear case and clutch, replaced parts tested unit, found also the timer is buzzing loud and not advancing properly, dog agitator clutch is stripped will need new agitator and balancing ring has separated from basket, will need a basket to complete this job, office to get authorization and reschedule ; ordrng 1 WP3951702 (Timer) and 1 WP3951744 (Agitator) and 1 285868 (Plugs) and 1 W10389329 (Basket)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 05/10/2022
Arrived onsite and found unit not heating. Tested outlet and unit does not have proper voltage under load missing a leg of power. Advised customer and maintenance on issue. Unit is otherwise operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522AS1
Near Austin, TX 78738
James
Job Details: 05/10/2022
Performed streem diagnosis. Found door release not opening door every time and customer is having to mess with the release to get the door to open. Cause of failure is in the release latch behind the control but no parts can be ordered for this unit. Unit comes with replacement only warranty and manufacturer does not supply part numbers to replace any parts.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/10/2022
Arrived on site to diagnose a range that is not baking. Found lower drawer over full. Advised customer that items that slide over the back of the drawer can contact ignitor wiring and prevent oven from baking. No further repairs needed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76549
Gerry C
Job Details: 05/10/2022
"Arrived to instal previously diagnosed and ordered part. I installed the replacement outer clamp and tested the unit within service test mode. It operated as designed and there were no detectable leaks form the door. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Briggs, TX 78608
Cliff
Job Details: 05/10/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Belton, TX 76513
Gerry C
Job Details: 05/10/2022
Arrived to instal previously diagnosed and ordered part. I removed the temporary repaired section and installed the adapter fitting. I tested the unit and there were no leaks. Operational test good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Jarrell, TX 76537
Gerry C
Job Details: 05/10/2022
"Arrived to instal previously diagnosed and ordered part. I removed the faulty spin basket and installed the replacement. I recalibrated through service mode and tested. The chassis required adjustment to center the basket and after complete, the unit operated as designed. No leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78745
Leonardo
Job Details: 05/10/2022
Arrived on site to test unit for unit not draining. Test unit and found plug on disposal still on not allowing unit to drain. Removed plug test unit and unit test good job complete
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78745
Leonardo
Job Details: 05/10/2022
Arrived on site to replace harness. Replaced harness unit is in maintenance garage cant test unit job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78745
Leonardo
Job Details: 05/10/2022
Arrived on site to test unit for oven turning on by it self. As soon as you plugg the unit in the oven comes on with out anyone turning it on. Found ation that damaged control board and ui and module advised customer it wont be covered due to ation job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Round Rock, TX 78681
Vincent
Job Details: 05/10/2022
Arrived on site for softener still not dispensing. CX for new valve Unit should operate as designed. No water leaks detected during service. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FB1
Near Taylor, TX 76574
Kimo
Job Details: 05/10/2022
"Arrived onsite for MW not heating when using any of its sensing modes. Upon inspection I found f4e4 code stored. I fouled tech sheets and power cycled unit and tested unit in it sensing mode (popcorn, freezing food etc.) and found unit operating as designed. Job complete"