"Arrived on site to diagnose oven with locked door. On arrival confirmed oven door was locked and would not unlock. Customer said this had happened during a regular bake. I power cycled the unit and checked diagnostics. Found no errors present. After checking relays and exiting diagnostic mode, the latch reset. I ran 2 preheats and it did not latch again. Found nothing wrong with the latch or latch wiring. Customer will follow up if this happens again, and we can replace the control. Call completed."

"Arrived onsite for previously diagnosed parts. Customer stated it was only one burner having the issue and it's due to a broken burner head. Previous tech ordered other parts in case the others needed replacement. I replaced the one broken head and the igniter to it. I also added 5x new screws to the burner head to ensure it wasn't damaged. I tested the unit and it now ignites as designed and flames are as designed. No leaks. Call complete. Installed 1x WP3403M075-10 BURNER HEAD, 1X 74004053 IGNITER, AND 5X WP59002061 SCREWS."

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603810 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed."

Arrived on site to follow up on washer not starting. Retested and heard buzzing on the bottom end coming from weak capacitor. Replaced capacitor and retested. Verified unit working as designed. No water leaks found. Parts used - W11395618.

"Arrived on site to diagnose refrigerator not cooling. Resident described issue as items spoiling and a lack of cooling after a large grocery shopping trip. Maintenance had said the unit was jam packed and likely not circulating air as a result. I inspected the unit with it partially loaded and found 3 degrees in freezer, 36 in the RC and a bin full of ice. Unit itself appears to be working as designed. I told the resident they must allow for airflow or they will not properly cool. No failures found, unit working as designed."

"Arrived on site to diagnose dryer not starting or running. Tested unit and found no response. Checked voltages and found no voltage present. Found breaker had tripped. Customer recently had new breaker box installed with updated breakers (GFCI). Reset breaker and ran unit. Found no issues with voltage, unit working as designed. This means the unit experienced nuisance tripping, since this only happened since GFCI installed. No repair needed. Call completed."

"Arrived on site to diagnose refrigerator with low ice production. On arrival customer pointed out the bigger issue is almost no water flowing. I removed the filter and ran the dispenser and found the flow went back to normal. The ice bin was about half full, but was continuing to make ice. Due to the lack of water flow, cubes are smaller and may have been stuck in the bail arm. Advised to replace filter and production should resume to normal. No parts needed. Repair completed."

"Arrived on site at apartment B2 for not cooling in RC . Upon arrival, unit is running. Items in Fc are frozen, temperatures in RC are warm. Compressor, condenser fan and evaporator fan are all operating. Removed evaporator cover for inspection of evaporator. Only getting a partial frost pattern. Need to order a r600 sealed system repair. During disassembly the styrofoam portion of air tower crumbled and needs replacing. Ordering air tower, compressor, access valve and uv drier. Office to reschedule ; ordrng 1 W11126274 (Air tower) and 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"

"Arrived on site to diagnose washer banging when spinning. Examined unit and found suspension has failed, resulting in an excessively bouncy tub assembly. Customer also mentioned black foam under the unit. I checked under the unit and found the shield had a hole rubbed into it from the cam, and will need to be replaced along with the belt and splutch. Unit is sitting on a leak pan with ridges, which are likely contributing to the shield getting squashed. On return visit we need to replace suspension, splutch, belt and shield, as well as increase the lift. Return visit set for 9/18. Customer not on site to sign ticket when I left. ; ordrng 1 W11409708 (Shield) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"

Arrived onsite for display issues. I found the unit to show the washer in filling cycle when spinning. Checked vdc to the control and found 12vdc. Ui panel has failed. I replaced the ui panel and unit now operates as designed. Call complete. No leaks. Installed W11478525 PANL UI.

Arrived onsite for unit leaking. Customer stated it was around the rear back panel. I pulled the panel off and ran a drain and found the rear internal drain line to have a hole in it causing the water to leak out during drain. Will need to order W11553446 internal drain hose for repair. RS for 09-19-25. Customer is only available on Fridays. No parts installed.; ordrng 1 W11553446 (Internal drain hose)

Arrived onsite for refrigerator not cooling. Customer syayed the bottom of the freezer is working but the top of the freezer and Rc section are not cooling well. I found that when the door switch is closed the fan is not running. I verified correct voltage coming to the fan indicating a failed motor. I replaced the motor and now the fan is running and will circulate cold air. I advised the customer to give the unit a day before buying product to ensure it is now cooling properly. Only issue found was the fan. Call complete. No leaks. Installed WP2315549 EVAP FAN.

Arrived on site for unit not dispensing water. Inspected unit found water at dispenser barely dispensing. Removed folter and tested had good water flow after removing filter. Property will need to replace water filter. No leaks present at this time job completed.

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace WP695737 inner door, WP279368 adhesive and W10906683 door seal. Tested unit and now unit is functioning as designed"

Arrived on site on site for dryer not turning . Found belt had slipped off pulley . Reset belt on motor . Unit is now tumbling and heating . No lint build up. Maintenance not on hand to sign ticket. Job complete

Arrived on site for unit not washing. Inspected unit found f4 e3 and f7 e1 error code stored wash motor failure and no heat. Unit will need new sump and motor. Replaced sump and motor and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for unit not spinning. Ran diagnostics checked for error codes none stored at this time. Spoke with customer machine is new to customer and so are the new ways of loading and using newer model machines. Ran test cycle unit functioning properly and as designed to. Showed customer how to properly load and operate unit. No leaks present at this time job completed

Arrived on site to repair previously diagnosed issue replace high voltage harness. Replaced harness unit is functioning properly and as designed to. Job completed no one on sight for signature

Arrived on site for range tripping breaker. On arrival confirmed issue and verified voltage(photos in sd). Replaced w11182108 w10856603 w11707168 control. Tested unit and found oven working as designed call complete

"Arrived on site for unit flashing F8E4 leak error code. Upon arrival, confirmed water in the drip pan. Removed outer door to inspect for leaks. Ran diagnostics with detergent pod in the machine and found no leaks. Noticed customer is using rinse aid. Ran consumer cycle and found no leaks. Informed customer if using a pod with rinse already in it, that is a double dosage to cause over suds. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived on site for a washing machine that is leaking and wont stop spinning. Inspected unit and work area. The customer advised that the machine would not stop spining and tripped the breaker. He then advised that when he lifted up the washer to check the motor that he found a gray milky liquid underneath the machine. He advised that he thought he figured out the spinning continuous issue and showed me the control board he replaced. He stated he bought it off the Whirlpool website to try and fix it faster than we could get out here but could not figure out the leak issue. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran as designed. I checked underneath the washer and found the leak coming from the capacitor. I called the Whirlpool safety team and spoke to Sherelle SR# 7742350201. She advised that she noted the file and to go ahead and replace the capacitor. I replaced the capacitor and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W11395618.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the cam, and it's empty to test the unit. I still found the switch assembly not engaging properly. I replaced the motor assembly and tested the unit. The unit began to work and operate as designed. Call complete. W11187331 and WPW10681777."

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603810 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site to inspect washer drain pump not turning off. Upon further inspection, I placed the unit in diagnostics showing error code F3E1-pressure sensor fault. Following Service Pointer W11766193, I removed and replaced the main control and calibrated the unit. Tested in diagnostics, and the unit is operating as designed. No water leaks observed during service, job completed. W11607637"

Arrived on site for console in lock mode . Replaced console and went to install door back on when outer glasss shattered. Notified PR and MS of what happened advised me to clean glass and order new door. Ordering new glass door office to reschedule ; ordrng 1 W11654062 (Glass door) and 1 WPLW11178521 (Name plate)

Found upper rack adjuster tab for wheels broken. Removed and replaced rack adjuster. Found vent leaking and inner door corroded. Ordering inner door and vent assembly ; ordrng 1 W11174980 (Inner door) and 1 WPW10469574 (Vent asse)

Verified panel was locked. Tried resetting control and powering off and then back on. Could not get control to unlock. Removed and replaced control console. Tested all functions and oven is working properly

"Arrived on site to inspect dishwasher door, not closing. Upon further inspection, I tested the door functions and found that when closing the door, the upper right corner is rubbing on the tub. I placed the unit in diagnostics, showing no error codes and tested. While testing, I gained access to the leveling feet and adjusted the right foot, and retested the door functions, and the door is now closing more smoothly. The unit completed testing and is operating as designed. The customer provided a clear glass cup that had white stains on it. I found the customer has a water softener system, so I checked the rinse aid settings. I found the setting too high and adjusted it to A1. I demonstrated to the customer how to adjust the settings just in case the lowest setting is too low. Unit is operating as designed, and no water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit shocking them. I tested polarity, polarity tested good, I was unable to duplicate customers complaint. More than likely it was some static electricity. Called safety with my findings. SR# 7742355950 builder not on site to sign"

"Arrived on site to replace previously diagnosed control, replaced control and tested unit is now running as designed no leaks detected job complete installed W11603810"

"Arrived on site to replace previously diagnosed parts. Replaced ice container (W11185686) and installed new valve. When restoring water supply, observed immediate leak at valve connection. Inspection confirmed filter head water line has visible scratches allowing water bypass and continued leakage. Reinstalled original valve for testing and leak condition persisted. Unit will require replacement of filter head water line and valve assembly to restore proper operation. Customer unavailable for signature. Ordering required parts and rescheduled return visit for 9/16.; ordrng 1 W11346622 (Filter head/ reservoir)"

"Arrived on site to replace previously diagnosed parts. Replaced both controls (W11448962) x2, harness (W11216673), lower blower motor (W11248652), and console (W11449303). Restored power and initiated bake cycles in both ovens. Upper oven reached set temperature with no issues. Lower oven failed to energize elements. Voltage checks confirmed 120V to ground on one leg but 0V across both legs, indicating loss of L2. Inspected all harness connections and control terminations, all secured with no visible defects. Tested lower oven TOD and found reading open. Unit requires replacement of TOD to restore lower oven operation. Ordering required part and rescheduled return for 09/16; ordrng 1 WP4449751 (TOD)"

Arrived on site to replace the oven door vent. Removed the damaged vent and installed the new replacement part. Secured the vent properly and ensured all screws and fittings were tightened. Tested the oven to verify proper airflow and functionality. Unit is operating as designed with no issues found. Job complete.; O-emld tckt

"Arrived on site to diagnose unit for intermittent issues with not starting, timer not advancing, and no heat during operation. Performed diagnostic testing and confirmed that the timer was not functioning properly, preventing the unit from starting consistently and engaging the heating cycle. Replaced the faulty timer with a new manufacturer-approved part. Retested the unit, verified that it powers on immediately, timer advances as designed, and heating function is working properly. Unit is operating as intended. Job complete."

"Arrived on site replaced gearcase and agitator. Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Parts used W11550891, W11449840. . Job complete"

"Arrived on site to diagnose dishwasher not drying properly. Ran diagnostics and verified no error codes were stored in the control. Tested the heating element and confirmed it is functioning correctly. Upon inspection, found that the customer was not using rinse aid (Jet Dry), which is required for proper drying performance. Instructed customer on how to fill the rinse aid dispenser and explained that it may take 1015 wash cycles for the rinse aid to fully coat the tub and improve drying results. Advised customer that using rinse aid consistently will significantly enhance drying performance. Unit is operating as designed. Job complete."

"Arrived on site to inspect oven not cooling evenly and burning food always on the right back side. Upon further inspection, the customer informed me that they had consistent over cooking in the right back side. I checked tested the oven at 350 and used a thermocouple to measure temperatures. In the middle of the oven the average cycling temperature was 351 degrees. I then tested the temperature at the exact spot at which the customer was having the issue and measured 357 degrees average. I called techline to document and to report my findings. I informed techline that I could not find a reason why the food keeps burning and why there is a higher temperature at that area. I explained that the customer is getting consistent burning there and maybe there is a possible defect in the lining. I sent the photos of the results that the customer has been getting. I explained that the customer is using the correct bakeware and correct rack and that they are even giving it extra time to preheat. I also explained that they are getting undercooking when using convection. Techline advised the customer to call customer care. SR 7742375486"

"Arrived on site for no power to otr microwave. Outlet is getting power and correct polarity. Installed mini breaker . Unit is now tripping breaker with door open or closed . Found a switch on lower and upper interlocks has failed . Replaced both interlocks and 20 amp fuse .W11707984,W11551558,W11551761. Unit is now powering up and heating per WP specs. Maintenance is not on hand to sign ticket. Job complete"

Arrived onsite for unit tripping breaker. I replaced both elements and ran unit on broil for 2 minutes. No tripping occurred. I ran the unit on bake to 500 and let it get to temp. Unit reached temp and no tripping occurred. I could not leave the unit running as it is vacant and customer not present. Call complete. Installed W10856603 BROIL ELEMENT AND W11182108 ELMNT-BAKE. Customer not onsite for signature.

"Arrived onsite for complaints of not drying well. Went to testing connections and running diagnostics. Connections secure. Heater element ohms at 13ohms room temp. Amp clamped the heater wiring and observed 6-7 amps during diagnostics cycle heater activation. Advised customer on findings and on best use and care principles for performance. No parts. Called techline to document findings. Spoke with Austin, SR#7742375117"

"Arrived on site to inspect the washer, not filling and not spinning. Upon further inspection, I placed the unit in diagnostics showing no error codes and manually tested the agitate and spin modes. I found the unit agitating as designed and spinning in a low spin. When I tested in high-speed spin, the unit failed to gain RPMs. I tilted the unit back and gained access to the clutch and slider, and found a scratch of groove in the clutch and some scratches on the slider. I removed and replaced the clutch and slider and calibrated the unit. Retested in diagnostics and the unit operated as designed. I manually tested the high-speed spin function, and the unit continued to operate as designed. No water leaks observed during service, job completed. W10734521, W10754448"

"Arrived on site to inspect washer continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11603810"

"Arrived on site to inspect refrigerator ice dispenser not dispensing. Upon further inspection, the customer provided a video of them attempting to get ice and only little slivers of ice came out of the dispenser and when they opened the FC door, they found the ice chute full of ice. I opened the FC door and found the ice chute full of ice again (photo). I removed the ice and tested the dispenser, and after several tests, a cube of ice got wedged in between the ice door and its housing (photo). Also found that due to the ice clumping in the chute, the ice is beginning to leak and drip down to the tray and overflow the tray and flow down the front of the FC door causing water streaks to form. I contacted techline and spoke to Jonathan and advised of the history, complaint, and my findings today. Jonathan advised that if I could not duplicate the issue, then no repairs could be made. I expressed my concerns that the customer provided a video. Jonathan believes the ice container needs to be cleaned to keep the ice from forming clumps and dropping down into the ice chute, and clogging it up. Jonathan recommended having the customer contact customer service to discuss replacement of the FC door since the damage is cosmetic. Jonathan advised that all info documented today would go on the previous SR#7742124495. I advised my customer and the property manager of my conversation with techline and provided them with the SR number and recommended they contact customer service to discuss a resolution. Before I left, I removed the ice container and inspected it, and found a small piece of the bin broken. I replaced it with the container that was prescreened for today's service. No water leaks were observed at the end of service, job completed. WPW10558423"

"Arrived on site to inspect washer noises and getting off balanced. Upon further inspection, I placed the unit in diagnostics, showing no error codes and tested. While the valve was testing, I found the unit is not getting enough water, which would explain why the unit is getting off balanced. Once the unit had finished with testing, I tilted the unit back and inspected underneath the unit to find belt shavings in the pulley shield. I removed the belt and pulley to find gearcase oil on the cam assembly and underside of the pulley (photos). When I reassembled the parts and placed the belt back on, I found the belt stretched, which is possibly what is making the screeching noises. I advised the customer of my findings and am ordering the valve and will return with all prescreened parts. RETURNING TECH TO REPLACE THE GEARCASE, CAM, BELT, AND VALVE. No water leaks were observed during service and return service scheduled for 09/16/25.; ordrng 1 W11038689 (Valve)"

"Arrived on site to test unit for not operating properly. Customer stated cycle begins sensing, then after 510 minutes ends and displays done. Verified issue; during sensing only the agitator engaged while basket did not. Entered service mode and found stored F7E5 (shifter failure) error code. Accessed bottom end components and tested voltage at clutch connector, measured 120V present, confirming clutch failure. Replaced clutch (W10754448) and slider (W10734521) as precautionary. Performed calibration cycle in service mode, cycle completed successfully. Initiated normal cycle, unit sensed and filled as designed. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to diagnose microwave that had a control panel that looked melted. On arrival found the right side of the microwave was melted / burned. Customer had said they had some oil cooking that caught fire, and the resulting flame had melted / caught fire on the control panel. Called safety with findings, 7742362057. Microwave is far too badly damaged for repair. Customer advised they would need to replace the unit since its not fixable and not the source of the damage. Call completed."

Arrived on-site for filter light not turning off. I checked the water flow with the filter inn and out. Flow was good. I showed the customer how to reset the light. No parts used.

Verified that ice machine was not turning on. Disconnected drain pump and plugged in power cord and unit came on. Plugged drain pump back in but would not drain. Removed drain hose from sink and found tape plugged drain tee. Removed tape and reinstalled drain hose. Plugged power cord back into drain pump and unit powered up and drained fine. Advised cx not to use tape to make connection tighter. Advised cx to cut the drain hose end back to make connection tighter. Ice maker is working as intended

"WTW4816FW3 Arrived on site for a washer with the pump running. On arrival I verified the issue long drain a failed control board. Under service pointer it is covered i replaced part ,calibrated then tested product is working as its designed no water leaks visible from main water supply."

"Arrived on site for a refrigerator that is leaking water from the dispenser. Inspected unit and work area. The customer advised that she noticed water had poured out in her dispenser area, and she found an ice clump inside of her ice chute. She advised that she removed the ice build up and the issue has since gone away but didn't know of there was a problem with her water dispenser or ice maker. I checked the ice container and found the ice container full of regular sized cubes. I tested the ice dispenser and water dispenser multiple times without a failure. I did explain to the customer that sometimes because of the ice chute, ice will get stuck in the ice chute and cause the ice to clump and thaw in the chute itself. I did explain to the customer that if they hear what sounds like ice dispensing but no ice coming through the door, that they may want to check the ice chute for stuck ice. I did advise the customer that this is normal operation and a fairly easy fix when this happens (just clearing the ice from the chute). I checked the temperature of the the machine and found the freezer at 1?F and the refrigerator at 38?F. The unit is working and operating as designed. No parts were installed."

"Arrived on site for refrigerator where the broken ice maker. On arrival confirmed issue and replace ice maker w11524654, but during testing could not check for leaks due to an improper water connection on the back of the unit. Instructed customer, they would need to get a new fill line to attach to the back of the unit before ice maker can be used. Call complete."

"NTW4516FW4 Arrived on site for a washer that sounds like it's spinning. On arrival I verified the issue was long drain a failed control board. Under the service pointer, it is covered. I replaced the control board, calibrated then tested product is working as its designed no water leaks visible from main water supply."

"Arrived on site for customer complaint of unit getting out of balance. Found issue with suspension as well as hub nut. I replaced suspension and hub nut, calibrated unit, unit tested good. Parts used w11130362 and w10528947"

Arrived on site for refrigerator needing evap fan motor w11396715. On arrival installed part amd found u it working as d3signed and informed customer to allow 24hrs for unit to cool. Call complete

Verified unit only dispensing hot water from valve. Removed and replaced water valve. Tested washer and now cold water comes out on cold setting.

"Arrived on site for a washing machine that is not filling when the cold water is selected. Inspected unit and work area. The customer advised that the unit will fill, with hot water but the cold water is barely drawing in water. He advised he had checked the incoming water supply but that checked fine. I did confirm the customers complaint and replaced the inlet valve. I tested the unit and found the unit began to work.And operate as designed with no leaks present during operation. Call complete. 205613."

"WTW4850HW3 Arrived on site for a washer with the pump running. On arrival I verified the issue long drain. I replaced the control board, calibrated then tested product is working as its designed no water leaks visible from main water supply."

Arrived on-site for units lid not locking. Found a f5e2 code for lid locked error. I couldn't replicate the issue but i replaced the latch for good measure. Used w11307244

"Arrived to unit 3501 for front right panel punctured and scratch on bottom left corner. Upon arrival, took pictures before servicing. Ordering W11752163 front panel (white) and WP3191239 foam. General contractor off premises. No one available to sign Office to reschedule. ; ordrng 1 W11752163 (Front panel (white)) and 1 WP3191239 (Foam)"

Arrived on site for unit drain pump constantly running. Ran diagnostics and found stored error F3 E1 pressure system failure. Replaced control under s code S153EB. Tested and unit is now functioning properly and as designed to. Job completed

"Arrived on site to test unit for not working properly tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608056"

"Arrived to unit 3303 for scratch on front bottom left corner of panel. Upon arrival, took pictures before servicing. Spoke with GC and advised to order white paint. The general contractor will speak with supervisor to paint the unfinished marks on the panel. General contractor off premises. No one available to sign ; O-emld tckt"

Arrived on site for drain pump constantly running. Ran diagnostics and found error code f3 e1 pressure system failure. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived to unit 3201 for scratch on front right and left corner of panel. Upon arrival, took pictures before servicing. Upon closer inspection, found it was not factory paint markings but it was a smudge. Removed with magic eraser and buffed with fiber towel. Took pictures of after results and now no scratches found. Unit is functioning as designed. No parts needed. General contractor off premises. No one available to sign"

"Arrived on site to test unit for not cooling, tested unit found evaporator fan not engaging exposed evaporator found good frost pattern, replaced fan and tested unit is now running as designed no leaks detected job complete installed WP2315539"

"Arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, the customer advised that they recently replaced the water filter, and no water will dispense. I tested the dispenser, and I could hear the valve getting energized, but no water dispensed. I removed the filter and retested, and the unit operated as designed. Based on this testing, I believe the filter is defective. However, I removed and replaced the filter housing and retested, and it continues to operate as designed without the filter. I placed the new filter in the housing and retested, and the dispesner operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed. W11162042"

"Arrived on site to test unit for dispenser drawer piping out during spin cycles, tested unit found dispenser not staying in properly, installed new drawer it is working and fitting better, customer will test and see if it happens again, at this time job complete installed W10861667"

"Arrived on site. Replaced the evaporator, compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good checked frost pattern good. W11578004,w11580057,w11506635,wpw10143759."

Arrived on site to apartment 108 with 2nd man JK to replace tub. Replaced tub W11460604. Test unit by running a normal cycle. Unit is operating as de. No leaks present. Job complete

Arrived on site for washer not starting. Verified 122v to control but it just clicks on and off. Removed all wires ires except power wires and washer still clicks off. Replaced control board. Recalibrated machine. Ran automatic test cycle. All components pass. No leaks. Customer only has cold water going to washer. Advised can only use cold tap option advised customer of drain line location. Call complete. W11603810

"Arrived on site at apartment 220 for customer complaint of unit not heating properly, found unit is working as designed, but unit is on a 208v transformer so the unit is taking longer to heat up than what the customer is used to. Instructed customer to preheat for a minimum of 30 minutes."

"Arrived on site. Removed freezer and all leds installed fresh food compartment, installed updated leds in both sections powered unit on all leds working as designed. W11683244"

"Arrived on site for washer making alot of noise . Ran diagnostics and found loud rattle . Found bolt had come out of rotor . Replaced slider ,teeth on rotor are in good shape , no oil found . Ran. Calibration and diagnostics test wash. All checking normal . No water leaks detected at time of service. Job complete"

"Arrived to unit 1202 for water leaking. Unit powered off,water source still connected and open,powered unit on,ran water dispenser and ice fill no leaks,removed evaporator cover ohmed heater passed,waited frost forming on evaporator. No one available for signature"

WRF560SEHV00 Arrived on site for a refrigerator not making ice. On arrival I checked temperature in the FC it was -2 . The icemaker wire was stuck so we have a failed icemaker. Client also stated that the left side door would swing closed and that a different company had fixed it once. I inspected the hinge it has failed I'm ordering left hinge. Also the water despenser was despenseing water to the right side. I was able to clean the despenser and now it works. Returning parts will be needed office to reschedule client for the soonest availability. No water leaks visible from main water supply. ; ordrng 1 W10546298 (Left hinge) and 1 W11745278 (Bracket) and 1 W10770878 (Hinge)

"Arrived on site for customer complaint of unit stuck in drain mode. I replaced control under S153EB, unit tested good. Part used w11607637"

"Arrived on site to diagnose dishwasher with a reported loose part. Inspected the unit and found the small fan blade for the third (upper) rack had come off. Reinstalled and secured the fan blade properly to ensure correct operation. Ran a full test cycle to verify functionality. Unit is washing and circulating water correctly, no leaks found, and all racks are operating as designed. Job complete."

Arrived on site for poormwash performance. Ran diagnostics got 4-3 &7-1 error codes . Wash motor is not coming on during test . Replaced sumpmand motor W11613479. Reran diagnostics. All checking normal. No water leaks detected at time of service . Job complete

"Arrived on site , replaced belt switch W11247665. Still no change with unit . Called tech line , tested control and finding motor relay is out on control . Recommended replacing control again ,same Sr #7742170533. Ordering control and if needed motor and wheel. Set return 9/17.; ordrng 1 W11234001 (Motor) and 1 W11327190 (Wheel) and 1 W11780156 (Control)"

Arrived on site for washer stuck in drain loop. On arrival confirmed m&s and found f3e1 in diagnostic. Replaced board and found washer working as designed with no leaks. Call complete

"Arrived on site to replace control under S153EB, I replaced control, unit tested good. Part usedw11603810"

WFES3030RS0 Arrived on site for a range tripping breaker. On arrival I verified the issue range tripping breaker. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings are correct. I took amp draw only oven on it was 14.67 and with all burners on high and oven on it was 39.88. Product is working as its designed no parts used. I recommend client to contact home builder to replace the gfci breaker also client should contact the gfci breaker for a breaker less sensitive. Calling whirlpool safety Sr # 7742341090

Arrived on site for drain motor humming really loud . In talking to customer. They hear rattling like a screw in unit when washing . Ran diagnostics got a motor error code . . Unit is humming loudly . Ordering sump and motor . Call to set return . No water leaks detected at time of service. ; ordrng 1 W11794781 (Sumpmand motor)

"Arrived on. Site for water leaking from dispenser after using generic. Found lower dispensing g pressure . Removed filter and got normal flow of water . Customer has never replaced filter. Recommended replacing filter . Also customer mentioned door not closing properly . If soft close hinges on the door are used door will close all the way but bounce open . If door is pushed closed then door seals properly . Ordering hinges top and bottom , 2man due to size of door . Weigh 2 hrs . Call tomset return . No water leaks detected at time of service. Couldn't find mod & ser tag ; ordrng 1 W11233362 (Hinge top) and 1 W11233372 (Bottom hinge) and 1 2man and 1 2hrs"

Arrivec on site for range not turnng on. On arrival conformed issue and installed w11182108 w10856603 &w11707168. Found range working as designed call complete

Arrived on site to install previously ordered parts. I removed and replaced the burner head and 2 screws. I tested the cooktop and it is now operating as designed. No gas leaks observed during service. W11344539 W11643628 W11643628

"Arrived on site for cooling issue. Compressor running no air flow from fan,removed cover good frost formation on evaporator, checked voltage at fan harness good reading 120vac diagnosed a defective fan motor, installed a new fan motor powered unit on fan powered on. Checked air flow to fresh food section good. Wp2315549"

Arrived on site to inspect refrigerator freezing items on second shelf. Upon further inspection I checked temperatures and measures 37 RC and -2FC. I placed the unit into diagnostics and entered test 3 to check the operation of the damper. The damper is operating without issue. I advised the customer of the airflow in the refrigerator and that items can potentially freeze if placed on the rear of the shelf due to the design of the refrigerator. No parts installed. No water leaks observed during service.

"Arrived on site to test unit for frost accumulation. Customer reported condition has been present since moving in, with frost forming at top left and right corners of door.Inspection confirmed minimal frost buildup on liner above door, consistent with air infiltration. Gasket inspection found multiple sections not fully seated in track. Reseated gasket to ensure proper fitment. Further inspection identified frame-to-liner gaps around door perimeter that could allow warm air intrusion. Applied silicone sealant (W10841140) to all gaps. Advised customer to monitor performance. At this time unit is operating as designed, no leaks detected, job complete."

Arrived on site to inspect washer reportedly shaking and going out of balance. Upon further inspection I placed the machine into diagnostics and observed no error codes. I checked the leveling feet and found all to be making good solid contact with the floor and having even weigh distribution. I checked the shock absorbers and springs and found them to be good. I ran test 12 for an automated test. The washer operated as designed showing no issues. The washer is operating as designed. I advised the customer to let the customer know that they should not overload the washer.

WFW560CHW4 Arrived on site for a washer rocking and error code SD. On arrival I ran diagnostic and no error codes showed up. I ran full test product is working working as its designed no parts used no water leaks visible from main water supply.

Arrived on site four a refrigerator that has a freon leak. Inspected unit and work area. Customer advise that another appliance company came out and advised her that she is leaking refrigerant. It took temperature of the freezer section and found it at 20?F. I gained access to the compressor area and from the compressor extremely hot to touch indicating a failed compressor. I did not find any leaks but did advise the customer that she will need her compressor replaced. The office will need to contact the customer about a return date due to limited parts availability and need for a two hour service. No parts were installed. ; O-emld tckt

WRS315SDHM12 Arrived on site for a refrigerator not despenseing ice and leaking water. On arrival I verified the issue. I seen a large amount of ice in the chute. I removed all ice i replaced the ice container then tested product is working as its designed no water leaks visible from main water supply.

"Arrived on site to test unit for error code. Customer reported cycle initiates, then within 10 minutes error code begins flashing. Entered service mode and retrieved stored F8E0 (low fan speed) error code. Activated blower fan and confirmed correct voltage supply present, motor not engaging indicating seized blower motor. Replaced blower motor (W11598119) and retested operation. Fan now engages properly and error condition no longer occurs. Unit operating as designed, job complete."

"Arrived on site to inspect unit for reported smoking from back. Customer stated that during a cycle smoke was observed exiting from the rear panel, followed by the unit shutting off completely and becoming inoperable. Visual inspection of rear, internal cavity, and harness components found no evidence of arcing, thermal damage, or burn marks. No odor of electrical failure was present. Applied power to the unit and found console unresponsive. Observed that the diagnostic LED on the control was not illuminated, indicating control board was not supplying low-voltage DC output to the console. Confirmed console harness continuity intact, but console was receiving no voltage input, verifying control failure. Due to reported smoke condition and non-functionality, both the main control and console were identified as failed or compromised components.Contacted SAFETY to document findings under SR#7742346696. Per SAFETY instruction, repair authorized. Replaced main control (W11621180) and console (W11478525). Restored power, console powered on as designed. Performed calibration cycle, completed successfully. Ran a test cycle, verified proper operation of all load components with no abnormal odors, noises, or smoke observed. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for thumping noise. Customer demonstrated condition by starting a dry cycle, verified repetitive thumping noise during drum rotation. Gained access to internal components and performed full inspection. Blower wheel, drive motor pulley, belt, and roller bearings showed no signs of damage, wear, or abnormal movement. No evidence of imbalance or obstruction in blower housing. Inspected front panel assembly and identified multiple small rocks and debris lodged inside the felt. Foreign objects were interfering with drum rotation and causing the plastic drum bearing to impact the debris, producing the reported thumping sound. No damage was observed to the felt, drum bearing surface, or front panel track. Removed all foreign material from the felt, reassembled cabinet, and retested operation. Unit completed test cycle with no abnormal noise present. Thumping condition has been eliminated. Unit is now running as designed, no parts installed, job complete."

Arrived on site for no ice and cooling concern. Checked freezer temp reading 25 removed evaporator cover found frost only on lower two rolls of the evaporator diagnosed unit will need a new compressor and possibly evaporator ordering a new compressor and evaporator. ; ordrng 1 W11546605 (Evaporator) and 1 W11765020 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600a (R600a)

"Arrived on site for frost on packages. Called tech support for on going issue sent pictures of frost on packages,checked middle divider uneven sent pictures to tech support per tech support sending to product review team. SR#7742099714"

"Arrived onsite for no cool fridge in 7211. Found compreoverloading the start device. Replaced the compressor and added dye drier and access valve. Pulled vacuum, inspected joints and charged system to spec. Observed proper cooling while onsite. W11506635, WPW10143759, W11580057."

Arrived on site to diagnose washer that was making some noise customer had not heard before. Listened to a sound clip and identified the noise as splutch clicking. Disassembled bottom end and found nothing broken or damaged with the splutch. This is a normal operational noise with whiplash on agitation reversal. Unit is working as designed with no evidence of failure. Call completed.