Arrived on site for something staining cloths blue . Removed tub from basket . Could not find a source of what could be staining closets . Recommended afresh cleaner .No water leaks detected at time of service. Job complete

Arrived onsite for washer unresponsive. Upon arrival I confirmed the complaint. I was able to invoke diagnostics and the unit restored function. I ran a diagnostics cycle and all tests passed. According to a svc pointer for this unit I will need to replace the main control and console due to updated software in the main control board. Office to R/S requesting 2 man job and timeframe weighed accordingly. ; O-emld tckt

Arrived on site to test unit for element not turning on.

Arrived on site to test unit for left front burner not working. Test unit and found burner not receiving any power. Replaced switch test unit and found burner getting power but not coming on. Will need to order new burner. Office to reschedule ; ordrng 1 W11517959 (Left front burner)

"Arrived on site for water leaking. Found inlet fill tube damaged entering valve,removed damaged end of fill tube,reinstalled fill tube fully to valve tested icemaker fill no leaks"

"Arrived on site for not dispensing ice. Diagnosed coupling on shaft slipped causing shaft not to engage with auger motor,replaced shaft assembly,tested ice dispenser unit working as designed"

"Arrived on site to replace dispenser, after replacing, unit tested good."

"Arrived on site for a refrigerator getting ice in the back of the unit. Upon arrival you could hear a loud buzz possibly coming from the evap fan. I checked the temps and found the FC at 11? and the RC at 37?F. I put the unit into diagnostics mode and found the evap fan working as designed, the FC and RC thermistors read good as well in diagnostics. I gained access to the RC evap and found significant ice build up. I thawed out the ice and found the evap fan coming loose. I then gained access to the control and checked the VDC at the evap thermistor from P5-1 to P5-2 and the RC thermistor from P8-1 to P8-2. The RC thermistor only had 2.8VDC and the RC evap thermistor had no VDC. I then unplugged the unit and found the RC thermistor ohm good, but the RC evap thermistor ohmd out at .6K ohms. This indicates a bad control and evap thermistor. I installed the new RC evap thermistor and then ohmd it back out at the control. It now ohmd out correctly. I then replaced the control and checked VDC and it is now good. I also found the drain tube getting water all over the floor after defrosting evap, and upon further inspection I found the drain tube not sealing well at the back. I used sealer from van parts and it is now going straight into the drip pan. No more leaks observed at end of service. The unit is working as designed.

Arrived on site and to install previously ordered part.Removed and replaced the kit and reassembled.Customer advised to wait approximately 24 hours for the unit to reach optimal temperatures.Job complete

The Customer complaint is the unit is over cooling. -20 in the freezer and freezing in the fridge. We gained access to the freezer evap and found a full frost pattern. I hooked my gauges up and found 35 psi. We tested the evaporator thermistor and found 5vdc and proper resistance. We tested the fresh food evap and found it reading proper resistance and receiving 5vdc as well. While the unit is on I'm getting pressures of 0psi low side and 110 psi on the high side. I tested voltage to the compressor and found it fluctuating. I removed the start device and found the capacitor installed upside down. I corrected the capacitor. I reinstalled the start device and tested voltage at the control. I found 120vac at the control. I retested the voltage at the compressor and found 120 vac. I tested the winding on the compressor and found the windings checking good. I spoke to PR and ran through it with him. I am ordering the control to complete the repair..; ordrng 1 W11353815 (Control)

"Arrived on site for a dryer that would not heat. Inspected unit and work area. Tested unit and confirm customers complaint. Tested voltage at the terminal block and found proper voltage. Removed front panel and found the heater had grounded inside the housing. Replace the heater and tested the unit. Unit would not start the first two times I tried to start the machine. Make sure all my connections were good and tested unit again. The unit did turn on, turn, and heat but shut off within seven seconds with the control panel is showing the unit was still running. Tested the unit several other times and was able to get the unit to run one other time with the same results. Spoke to SW and was advised that the issue would have to be either with the motor, belt switch, or control do to intermittent working abilities. Ordering parts in office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 279787 (motor) and 1 W10847984 (belt switch) and 1 W11526004 (CONTROL)"

"Arrived on site to test unit for not heating. Found spark igniter position was off. Set position properly, tested unit, unit works good. Temps are correct. Advised customer to download the app and connect unit to WiFi. Also explained on cooking cycle of unit. Job complete."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm and the compressor not on. Removed the FC evap cover and found moisture on the coils. Pulled the unit out and inspected the compressor/start device. Unplugged the unit and plugged back in and the compressor came on for a brief moment then turned off. I removed and replaced the overload and retested and unit is operating as designed. Unit is cooling and had a good frost pattern on the evaporator. Advised customer to give the unit approximately 24 hours to cool completely. No water leaks observed during service, job completed."

"Arrived on site to inspect unit for not dispensing soap correctly, upon inspection found the units dispenser door was off track and the gasket was ripped, replaced dispenser and tested. Complete"

"Arrived on site to inspect washer leaking water. Upon further inspection, customer advised that the unit is leaking from the bleach dispenser and softener dispenser. I placed the unit in diagnostics and tested the dispensers and found the bleach and softener dispensers were overflowing. I inspected the dispensers and found mildew and softener build up inside. Removed and replaced the dispensers and retested and turned the water valves down at the wall. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to diagnose low pressure water going to dispenser and ice maker, found that the braided hose in the back was slightly kinked. Removed the kink in the hose now the unit is functioning as designed. Job complete."

Arrived on site for a range not heating. Upon arrival customer stated the oven was not getting any higher than 110-120?F. I tested the voltage at the wall and found correct voltage. I unplugged the unit. I then gained access to the back of the unit and found both elements ohmd out to 20 ohms which is good. The sensor ohmd out at 1k which is good. The fuse was closed and good. I plugged the unit back in and checked voltage to the elements and found no voltage going to either. This indicates an bad control. I installed a new control and then tested the unit and checked for voltage. The elements were now getting your 240V and the oven preheated. Unit is working as designed. Call complete.

"Arrived on site for customer complaint of vent motor not pulling air, unit tested good, customer was unaware of unit being out of warranty and had builder set up appointment, job complete.

Arrived onsite for the washer not agitating. During testing found that the actuator was not working properly. Replaced actuator with new one and washer tested good . Complete

Arrived on job for complaints of code and not finishing cycle. Ran diagnostics and found code for door lock and at the end of test cycle the door lock didn?t open properly.After replacement test operation.

"Arrived on site to install previously diagnosed and ordered parts. Per the row four techs diagnosis and whirlpools recommendations, I removed and replaced the drain pump and main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed part. Removed DSI board and installed new DSI board. Powered range back on and tested broil and bake. Both broil and bake are igniting flame on first click as designed. Job completed.

"Arrived on site for refrigerator having water and mildew mildew buildup in drain pan, causing oder. Inspected unit and work area. Checked drain pan and found to be normal. Inspected air filter and found filter has not been changed ( see SD-QUICKPIC). Informed customer of air filter and user care guide states to replace every 6 months, left part # for filter with customer. All other operations tested good. No water leaks detected during service."

"Arrived on site for Not Cooling - Top Freezer Refrigerator. Tested start device and was not getting good amperage. Replaced start device and compressor was still not getting the right amperage. Found bad frost pattern on evaporator indicating the Sealed System needs replacement. Ordering Compressor, evaporator, UV drier, coupler, and service tap to return and complete the repair. ; ordrng 1 W11209866 (Compressor) and 1 2174739 (Service tap) and 1 W11407409 (Evaporator) and 1 W10913906 (Coupler)"

"Arrived on site to install previous diagnosed part. Uninstalled unit to,gain access to sump assembly. Removed failed sump assembly and installed new. Tested operation and monitored for possible water leaks. Found bottom spray arm now turning and no water leaks. Found suds buildup in unit. Recommend to run on hot cycle to remove suds buildup. All tested good, no water leaks detected."

"Arrived on site to inspect refrigerator ice build up. Upon further inspection, I found the RC evaporator/cover with a large block of ice built up on it. Advised customer that the unit would need to be unplugged and allow to defrost before repairs can be made. Checked the drain tube and found a small gap. I sealed the drain tube with white silicone. Customer signed waiver of damages from defrosting refrigerator. Per the Service Pointer #W11092686, I am ordering the RC evap drip pan, clamps, evap motor harness, evap cover, CNOTE-SHIMS, CNOTE-LSO FOR TRAINING and office to schedule return service. Advised customer to unplug the unit 48 hours before return service and to place towels around then unit to protect the baseboards from water leakage. No water leaks observed during service.; ordrng 1 W11457241 (RC drip pan) and 2 W11456069 (Clamps)s and 4 CNOTE (SHIMS)s and 1 W11033168 (RC evap motor harness) and 1 WPW10389152 (Gasket) and 1 CNOTE (LSO FOR TRAINING) and 1 WPW10501260 (RC evap cover)"

"Arrived on site to inspect unit for a scratched handle, upon inspection found the handle was scratched in the middle. Replaced handle and tested. No problems found. Complete"

"Arrived on site and inspected side by side refrigerator cooling issues.Confirmed the complaint and found the compressor would run for approximately 10-18 seconds and kick off.All fans were found to be good, but the compressor wont stay on to cool the unit.Ordering the start device and adding additional notes for H&S.; ordrng 1 WPW10189190 (START-DEV)"

Arrived on site to test unit for unit not starting. Test unit and unit giving error code f1e4. Found bad control board. Ordering new board office to reschedule. ; ordrng 1 W10892389 (Control board)

Arrived onsite for unit missing the small burner cap on the front right burner. Did not have cap with me. Ordered part. Rescheduled with customer. ; ordrng 1 W11245289 (burnr-head)

Arrived onsite for the oven range not working properly. Needed the control display. Ordering correct part and office to schedule ; ordrng 1 W11122852 (Control display)

Arrived onsite for washer buzzing sound. Ran diagnostics and found stored error code for valve failure. Will need valves replaced. Also bringing back drain pump due to additional sounds. Unit is quad-stacked will require 2 man. S.; ordrng 1 W11316255 (valve)

"Arrived on site for a no heat microwave. Upon arrival the MW was already uninstalled. I put a cup of water into the MW and tested unit. I found no heat at all. I gained access to the inside of the unit and found the diode, fuse, cap, and mag good. I found the transformer ohmd out open however. We will need to replace the transformer. Ordering the part and returning with the others. but they moved it to a vacant room so the tenant would have a working unit. Lease reflects first tenant move in for that apt. Office to reschedule.; ordrng 1 W10836753 (Transformer)"

Arrived onsite and found shorted wire at switch for front left burner. Repaired wiring. Unit is now operating as designed. All checks good.

Arrived onsite to replace previously diagnosed parts. Replaced motor. Tested unit and unit is functioning properly. Job complete

"Arrived on site for customer complaint of lights not shutting off, found failed control, 49001044.

Arrived on site to install lid on dryer due to transport damage. Replaced lid. Found new lid was also dented. Reordering lid. Office to schedule when new lid arrives.; ordrng 1 Wpw10208383 (Lid)

"Arrived on site to diagnose washer that was locked during cycle. On arrival customer had informed me that they changed cycles and the door unlocked. Checked error codes and found no errors present. I tested the lock, ran several cycles, stopped and started etc. lock was responsive 100% of the time. Could not find any issues present. Call complete."

"Arrived on site to test unit for door not staying shut. Found hinges were damaged. Replaced hinges, tested unit, unit works good. Job complete."

"Arrived on site to inspect refrigerator freezer section frosting up. Upon further inspection, customer advised that they found frost build up on the side rails, door switch and evap cover. I found the unit not level and the FC & RC doors not closing properly. Found the left leveling leg down and the right side up. Leveled the unit and retested the doors and they are operating as designed and closing as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed"

Arrived on site for washer wide lid lock broken. Upon arrival I found the strike on the door was broken. I entered diagnostics and found no error codes stored. I then replaced the strike and reassembled and tested washer. Found unit was functioning though cycles as designed call complete.

Arrived back on site to install previously ordered part.R&R the dispenser.Reassembled and unit tested as designed.JOB COMPLETE

Arrived on site for a refrigerator that has condensation on the inner part of the door. Inspected unit and work area. T

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Customer advised that the unit is seemingly going off balance more than it used to. She did advise that it does not happen every cycle but advised that she is a single woman living in the home and she runs about one load a week. I ran the unit through diagnostic mode and found an F0 E5 (off balance load detected) error code. I ran the unit through an auto test as well as a manual high speed spin test and all tests ran as designed. I asked her to grab a load of laundry and found the customer loaded a mixed load with shirts, a sweater, and a pair of jeans. I did inform her that her unit may run off balance due to mixed clothing types due to the amount of water each of those clothes will soak up. Ran the unit through a normal wash cycle until it began to agitate. Drained the unit and put it in a drain and spin cycle. The unit spun out with no abnormalities and did not go off balance. I called tech line and Techline was down due to update training. Waited until update training was over and called back. I spoke to Bruce SR # 7730666814. He advised that based on my findings, there is nothing further we can do with the unit and that the unit is working as designed. Call complete."

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F5E2-door latch. Cleared the code and ran the quick diagnostics test. Unit operated as designed. Tested the spin mode manually and the door locked then began spinning. Found customer is using too much detergent on a warm/hot cycle. Made recommendations for use and care as well as detergent use (water softener system in home). No water leaks observed during service, job completed."

Arrived on site for washer not draining or leaving wet load . Found latch error code . Replaced latch. Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete

"Arrived on site for Freezer failed to cool (light in freezer was on). It got up to 45 deg F in the freezer, then it came on and started cooling. Working now, but not sure if it will quit working again. Placed in diagnostics and went through diagnostics test Compressor came on and turned off as designed in test 1&2. After compressor step was completed next test turned on heater. Test 3&4 completed. I could hear the water sizzle. No error codes came on. Freezer cooling as designed. Exited diagnostics and compressor came on a few minutes later. Frost looks good inside on food. Customer keeps a thermometer inside. Temp was at 18 when I arrived. Temp rose to 50 while in diagnostics. Dropped down to 22 fairly quick once door was closed and went back into normal mode. Set temp back to recommended upon completion of testing freezer. Freezer was plugged into an outlet with a multi plug connector. Explained its best to keep fridge plugged into its own power source and avoid having multiple items plugged into same outlet. Asked customer to just keep an eye on it and let us know if same failure happens again."

"Arrived on site to inspect unit for not making ice correctly with new filter, upon inspection found the unit making ice correctly with old filter, instructed customer to return defective filter. Complete"

"Arrived on site to test unit for bake not heating. Found harness to bake element was burnt and broken. Replaced damaged wire, tested unit, unit works good.

"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit was clicking at splutch. Replaced splutch and tested the unit for issues. No issues found. Complete"

Arrived onsite for refrigerator making loud vibrating or grinding noise. I was not able to pull up schematics to run diagnostics but the customer is positive the noise is coming from the diffuser so I replaced the diffuser and asked them to monitor the unit. Job complete.

Arrived on site for a washing machine that stuck in the drain and will not allowed to make any selections. Inspected unit and work area. Plugged in and get it began to start training after about two minutes. Could not get any of the user air face lights to illuminate. Removed console and removed the pressure hose. The unit continue to try to drain. Replaced control and tested unit. Unit stopped draining but I still could not get the user interface to turn on. Tested voltage going to the user interface and found proper voltage. Will need a new user interface Console for repair. Ordering part and office will need to contact the customer to reschedule service due to parts availability. ; ordrng 1 W11120178 (console)

"Arrived on site to inspect fog on the inside of the oven door. Upon further inspection, I found a film/fog on the inside of the range oven door inner glass. I disassembled the door and cleaned the glass to find it was some sort of a dust or film from the manufacturer as it was grey in color. Reassembled the unit and tested. Unit is operating as designed. Job completed"

"Arrived on site to inspect unit for clothes getting stuck underneath. Upon inspection found the unit with no clothes in it, checked agitator and found no issues. Instructed customer on proper use and that we need to bag clothes that are very thin.

"Arrived on site for customer complaint of lights not turning on in freezer or refrigerator, found failed modules. ; ordrng 4 W11462342 (Modules)s and 1 Cnote (Office to reschedule)"

"Arrived on site for freezing in fresh food section. Tested damper operation good damper door closing correctly,replaced gasket added sealer between gasket and liner to prevent cold air from migrating into fresh food section with damper door closed."

"Arrived onsite with SM, for unit staying locking and will not turn on. Unit would not turn on. Upon further inspection found that the washer gets plugged into the dryer to share a plug for 240v. Also checked the drain catch, nothing was abnormal stuck in the drain. Took washer plug out of the dryer and plugged it in to a dedicated plug behind the unit. Unit turned on immediately. Tested unit in different diagnostics. Unit was testing good. Put unit in a. Quick wash and unit was washing with no issues. No leaks at this time. Job complete.

"Arrived on site for ice maker leaking water. Inspected unit and work area. Removed ice container and found ice frozen under ice container. Found ice maker on right side pushed out and 3 cubes stuck between ice maker and back wall (see SD-QUICKPIC). Removed ice container, ice buildup and ice maker. Checked vents to ice maker, found air out and in. Inspected vent gasket and ice door gasket. Reinstalled ice maker and container. Performed diagnostics mode and harvest ice maker cycle. Ran fill cycle. Removed frozen chicken that was stuck between FC door and storage container at customer request. Also removed 2nd RC shelve per customer request. All tested good, no water leaks detected."

"Arrived on site for microwave not heating. Tested operation while measuring amp draw to unit. Found light not coming on when opening door. Found unit not drawing correct amps and not heating. Tested all 3 door switches resistance and found correct. Reassembled unit and tested voltage to transformer, found getting voltage and unit is now heating. Could hear relay clicking when not heating and when heating was not able to hear relay. Found possible failed control, with unit now working not able to confirm failure.

Arrived onsite for washer having clothes soaked through. Upon arrival found unit spins as designed and valves and rain work correctly however actuator was installed incorrectly. Adjusted and tested unit is now operating as designed. Job Completed.

"Arrived onsite for unit silt having intermittent miscommunication. Upon arrival found unit had error code F6 E4. Ordering console, and harnessing JIC, and returning with control. Office to reschedule upon part availability.; ordrng 1 W11297728 (Console) and 1 WPW10017410 (Bus fuse) and 1 W11316032 (Main harness) and 1 W11356990 (Communication harness)"

Arrived onsite for leaking washer from the dispenser housing. Leveled the unit to prevent ongoing leaking. All checks good.

"Arrived on site to inspect unit for humming sounds, upon inspection found the unit clicking when mag engages, ordering mag and Tod. Office to reschedule ; ordrng 1 4375079 (TOD ) and 1 W10776925 (MAG )"

Arrived on site for wet clothes at end of cycle . Found actuator hanging up when switching from agitate to spin . Replaced actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site for microwave venthood not working. Inspected unit and work area. Tested vent operation. Checked CFMs with paper test. Found air escaping from damper to vent. Added foil tape from microwave to cabinet. Tested venting operation. All tested good.

"Arrived on site for dishwasher having a stain in tub and not draining. Inspected unit and work area, found white stain on inside of tub (see SD-QUICKPIC). Performed diagnostics mode and found drain pump not activating. Measured voltage to pump and found correct. Found failed drain pump. Removed failed pump and installed new. Tested drain operation. Informed customer to use a dishwasher machine cleaner to remove stain. All tested good, no water leaks detected."

Arrived on site and installed new upper blower to resolve overheat issues. Replaced upper blower motor and retested. Unit is now working as designed and both fans are running correctly. Call complete.

Arrived onsite for microwave with door switch issues. Intermittently not heating. Upon inspection I found the unit would intermittently not heat and not spin when this would happen. According to the tech-sheet the secondary switch on the lower interlock corresponds with the HV components as well as the TT motor. I replaced the lower interlock with new switches and tested the unit. I got F1E4 error. I disconnected all wires and reconnected. The unit worked as designed on 2nd try after reconnecting wires. Job complete.

"Arrived on site to diagnose previously installed ice maker failing, found the ice maker would not dump ice during cycle and was building up in the tray, replaced the ice maker and now it is functioning as designed, informed customer to dump the first batch. Job complete."

Arrived on site for Not Heating - Electric Dryer. Found heating element was burnt out. Removed heating element and installed new heating element. Dryer heating as designed. Job completed.

"Arrived on site for water leaking. Found water leaking from fill tube at valve connection,water fill tube damaged at valve,repaired fill tube,reinstalled fill tube fully to valve,ran icemaker no water leaks during fill"

Arrived on site to test unit for lid not locking. Found lid strike was broken. Needing lid strike to fix issue. Office to reschedule. ; ordrng 1 W11252738 (strike)

"Arrived on site for refrigerator slowing producing ice. Inspected unit and work area. Measured temperature in ice maker housing at 20? and FC at 2?. Checked ice maker and found dry. Performed diagnostics mode and tested ice fan and FC evaporator fan. Tested harvest and fill cycle. Checked ice maker thermistor. Disassembled FC to gain access to evaporator, found good frost pattern. Removed ice container and checked return vent and found correct. Inspected RC evaporator and found black evaporator. Found no mechanical failures at time of service."

Arrived on site to test unit for gas smell. Test unit and found bad regulator. Will need to replace regulator

Arrived onsite for oven bake not functioning. Upon arrival oven would not heat in bake cycle. Pulled oven for inspection. Removed back panel to access element. Tested and found element open. Replaced element. Tested unit at 350 degrees and oven is functioning properly. Job complete

Arrived on site to diagnose a refrigerator that is not sealing properly. Found right rc door gasket torn causing air leak. Gasket will need to be replaced to complete repair. ordrng 1 W10830162 (Gasket)

"Arrived onsite for the refrigerator having condensation on freezer door. During inspection found condensation on top of freezer door. All door sealed are sealing properly. Found that the crisper drawer mullion heater was not working properly. Need to replace UI, HV control. Ordering parts and office to schedule ; ordrng 1 W10843055 (Control board) and 1 W10848301 (UI)"

Arrived on job for complaints of leaks. Found the hose connector at disposal leaks. Replaced house and test. No additional leaks detected at time of service

Arrived on job for complaints of display changes temperature without touching. The console will activate randomly without touching need to connect to WiFi W11525545.

Arrived on site to diagnose an ice machine that is not turning on. Found failed external drain pump and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to diagnose dishwasher that was not properly washing and had an issue with the upper rack. Customer told me they heard a noise when starting it as well. Found the noise was a pulsating inlet Valve that needs to be replaced. Found error codes F6E1 inlet valve error, F2E1 stuck key. Found the upper rack right adjuster was cracked. Also found unit is not completely filling with water, resulting in upper spray arm not having enough pressure to run. Provided estimate for new valve and adjustor, also bringing manifold. ; ordrng 1 WPW10571946 (Manifold) and 1 WPW10327249 (Fill Valve)"

"Arrived on site for water leaking. Diagnosed a frozen fresh food drain and drain pan warped,flushed drain checked water flow good,installed shims to level drain pan. used 1 Shims (Shims) from stock"

"Arrived on site ,replaced upper hinge and freezer door . Unit now sealing properly . No water leaks detected at time of service. Job complete"

"Arrived on site for water dispenser issues. Diagnosed high water pressure per service pointer W11394954A replaced tubing and installed regulator valve. Checked water connections no leaks tested water dispenser unit working as designed. ; used 1 W10267701RP (Tubing), and 1 W10786952 (Valve) from stock"

"Arrived on site for a dryer with no heat. I ran the dryer and found no heat in the unit. I checked voltage at the wall and found 120V. I then gained access to the back of the unit and ohmd out the fuse, thermostats, and element. I found the element open and removed it. It was visibly broken. I replaced the element and then tested the unit. I used my thermocouple with the vent on and off and measured at the vent. The heat was now working. However, with the vent on the fluctuation was very slow. I advised the customer of my findings and let him know he may want to get the airflow checked. The heat fluctuated fine with the vent off. The unit is working as designed. Call complete."

"Arrived onsite to find Cooktop not sparking, we inspected cooktop found none of the burners sparking on any of the switches, gained access to spark module replaced spark module, found no change in unit, tested wire harness continuity found good continuity,we tested voltage to the switch harness, found none found good voltage from the power cord, found power line 1 into spark module has been shorted out, we repaired wire and secured the wire with electrical tape away from exposed sheet metal. Unit is now operating as designed and all burners ignite as designed. Job complete."

"Arrived onsite with SM. Replaced parts ordered by previous tech, dispenser and console UI and raised front feet to the unit. Tested unit. No issues at this time. Job complete"

Arrived on site for a range with an F2E0 error code for console disconnected. I gained access to control and UI. I found no breaks in harness or visible issues with control. Per tech sheet instructions I installed a new console. I then tested the unit and it is now working as designed. The customer also stated the front left burner was not running properly. Upon further inspection I found that the LP conversion was done incorrectly and causing the flickering flame. I advised the customer of my findings. Call complete.

Arrived onsite for unit clock jumping and UI not responding. Upon arrival found unit relays on UI getting stuck and unit not responding well to touch. Ordering new console. Took photos of closing documents and found unit was In warranty. Office to reschedule upon receiving.; ordrng 1 W11297725 (Stainless console)

"Arrived onsite for washer not turning on. Upon arrival found unit control had voltage but not sending it elsewhere, replaced control, found unit control, now sending voltage, but UI not turning on. Replaced unit UI. Unit is now operating as designed. Job Completed."

Arrived on site for STOPPED COOLING- MAKING A LOUD NOISE. WORKED FOR A FEW DAYS AFTER REPAIR. Tested windings on compressor and compressor tested good. Quoted for new cap and starter. Customer agreed to repair. Removed started and cap and installed new starter and cap. Freezer still not kicking on compressor. Sent video of sounds compressor was making to senior tech and they confirmed the compressor was locked up.

Arrived on job for complaints of no spin and noise. Found coupling broken. Replaced coupling and test. No leaks detected at time of service

Arrived on site for Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. Placed in diagnostics and got F0E5. Suspension was good. All four legs were level. Customer had placed a blanket by itself in their washer which caused the off balance load error code to come up. Otherwise customer stated it was working s designed when washing clothes. Recommended they refer to their owners manual to ensure they are loading their washer properly to prevent off balanced loads in the future when washing large items like blankets. No leaks detected. Job completed.

"Arrived on site to diagnose Dishwasher not cleaning. Ran unit and found error code F4E3 for wash motor not running. Found wash motor dead. Talked to office and received approval to perform repair under warranty, Replaced sump and motor and retested. Verified unit is now working as designed. No water leaks found. Call complete."

Arrived on site for cooling complaint. Freezer temp reading 18? fan powering on,gained access to compressor compartment,found compartment extremely hot,cleaned condenser coil,advised customer to leave top panel open to allow tubing and compressor to cool"

Arrived on site to test unit for unit tripping breaker. Test unit and found all switches test good. Replaced control board and unit still tripping breaker. Will need to replace fuse and magnetron and diode and capacitor on return visit. Office to reschedule. ; ordrng 2 W10138793 (Fuse)s

"Arrived on site for ui issues. Removed panel found no power to ui diagnosed unit will need control

"Arrived on site for customer complaint of unit catching fire, found burnt wires, burnt control, failed heating element, burnt belt and idler as well as burnt rubber on drum.