"Arrived to inspect microwave arching and sparking issues. Discovered the unit was just installed, the customer was cooking a burrito and the unit began malfunctioning. Discovered the magnetron damaged the waveguide from the interior of the unit.

"Arrived on site for complaints of unit not completing cycle. Spoke with SW to help diagnose. Found error codes for lid switch and valve. While starting to work on the install, found that access is only gained with security bits. Looked through my its, and did not have the correct size. Will need latch and valve on return. Office to reschedule.; O-emld tckt"

"Arrived on call for complaint of some buttons not working. Customer said that the dispenser is not working and that it has a problem with leaks. Found the vent is the cause of the leak and also the reason that the panel is not working properly. Will need to replace the vent, UI panel and the dispenser. ; ordrng 1 WPW10428211 (Vent) and 1 WPW10195175 (Dispenser) and 1 WP8269259 (Gasket)"

"Arrived onsite for the room that the unit is in will cause condensation on the room. Did notice that the unit is in a room thatll gets no a/c or heating. Let tenant know that since the room may be the coldest during the cold season that the unit may create condensation because its the hottest thing in the room. When looking at the unit, did see the vent on the dryer was not clamped on correctly. Re aligned the vent with the unit. Did let the tenant know that if it continues that the vent may need to be replaced and the landlord will need to take care of the vent issue. No issues at this time. Job complete"

"Arrived on site for unit not making ice and frosting on fresh food evaporator. Found both freezer and r.c were both cooling to set temperature.Upon inspection found the refrigerator evaporator frozen over on the left side blocking air circulation to ice maker. Called tech line for assistance. Tech guided me through the frost pattern and determined the issue being a drain problem. During further diagnoses the tech explained about the service pointer w11092686. After inspecting the drain pan noticed it was bowed and not draining. Tech gave sr#7732457971 .Need to order drain pan, fresh food evaporator fan assembly , and shims. Office to reschedule.; ordrng 1 W11457241 (Drip pan) and 1 W11087438 (FF evaporator fan) and 4 Shims (Shims)s"

Arrived on site to test unit for unit not heating. Found broken element

Arrived onsite and found shorted heater.

"Arrived onsite for the door not holding up as it should. Tested the door, and door would just fall open. Upon further inspection. Found that the left link had ripped apart. Replaced both links. Tested the door. Door tested good.

Arrived onsite for unit making loud noise. Tested unit and found sound was debris caught in the cam and pulley assembly. Removed debris and tested the unit. Test the unit and unit sounds and operates correctly. No leaks present at this . Job complete

Arrived onsite and found failing sump and motor

Arrived on site for COOLING AND FREEZING OK BUT ITS JUST NOT DISPENSING ICE WELL--TAKES A LONG TIME IT DOES MAKE ICE BUT THE MOTOR TO DISPENSE IS NOT WORKING WELL. Found a portion of the auger plastic was broken off causing ice to not dispense as quickly. Gave the customer a quote for a new auger. Customer agreed to repair. Disassembled ice bin to find out the auger is not a part thats easily accessible or removable. Contacted office SR Tech and they explained the entire bin with auger would need to be replaced. Quoted customer for a new ice bin with auger $198.10 with no labor making total with tax $214.44. Customer agreed to part replacement. Ordering ice bin with auger (WR17X23255) to return and install into freezer. . ; ordrng 1 WR17X23255 (Ice bin with Auger)

"Arrived on site to inspect downdraft not venting properly. Upon further inspection, I turned the unit on and found a lot of air blowing out from the vent ducts. I found the foil tape was not staying attached and opening up air holes in the venting. Using some foil tape from my van stock, I adjusted the venting and sealed off the air gaps and retested. Unit is operating as designed. Job completed."

Arrived on site for rc door ice maker not producing. I inspected the unit and work area. I tested the icemaker and found it cycling. I ran a fill test and it would not fill. I blew through the icemaker line in the door and found it frozen again. I found good voltage to the fill tube heater. I am ordering the fill tube heater to complete the repair.; ordrng 1 W11223012 (Fill tube heater)

"arrived onsite for steam escaping from the lid of the unit during washing. called tech line. Said Steam can be normal as the lid is not a fully sealed lid and there is no issues with steam escaping from the unit. Also said that the customer may want to check there water heater because the temperature might be hotter causing the extra steam, got sr#7732461441. No leaks at this time. Job complete"

"Arrived onsite for unit randomly flipping the breaker. Put the unit in diagnostics and saw an error code for ACU water level issue, erased error code. Tested the unit in automatic diagnostics and unit made it through with no issues. Put unit in drain and spin and unit had no issues. No leaks at this time. Job complete"

Arrived on site to install previously diagnosed parts. Removed cam and belt and installed new cam and belt. Removed suspension and installed new suspension. ; ordrng 1 W10780048 (Suspension)

"Arrived on site to inspect unit for not turning on after a short. Upon inspection found the front overlay shorted causing issues

"Arrived on site to replace UI, control and damper, after replacing, unit tested good. ; O-emld tckt"

Arrived on site for no power dishwasher . Found switch under sink was turned off . Powered up DW . All checked normal. No water leaks detected at time of service

Arrived onsite for unit leaking still and water on the dispenser not staying consistent. Replaced the filter housing as previously noted on the 1st visit. Put the new filter in for the customer. Tested the unit. Unit is no longer leaking and the dispenser water was spraying good once again. No leaks at this time. Job complete

Arrived on site to install previous diagnosed parts. I replaced both hinges. The unit is now closing as designed. Job complete.

Arrived on site for icemaker making thin ice. I oam it the unit into diagnostics and found the thermistor showing continuity. I found the reservoir filling up properly. I called techline and spoke to Rich sr #7732461848. He stated to watch how long the unit takes to cycle the ice harvest. If its below 22 to 24 minuets to replace the thermistor and control. If it is above 27 minuets there is a possible sealed system issue. I waited and watched the unit. I found it cycling at 18 minuets. I am ordering the control and evaporator thermistor to complete the repair. Reschedule for Wednesday 12/15/21; ordrng 1 W11126268 (Harness with thermistor) and 1 W11034363 (Control)

"P7 org/bulk,tan, brn.latch assembly.. SR#7732456751. Arrived on site for oven not heating and oven light staying on. Put unit on test mode and all components operated correctly. The baking element, the broiler element and the oven light were not responding during normal baking or broiler mode. Due to issues not functioning on normal mode,replaced the control board. Tested unit after replacement and still had issues.Called tech line for assistance . Tech walked through test.notified him that control board has been replaced. Upon further checks. Found bad oven door latch assembly. Tech recommended replacement of the oven door latch assembly. Need to order latch assembly. Office to reschedule ; ordrng 1 W10883049 (Latch) and 1 W11371420 (Console)"

"Arrived on site for no cool fridge . Found ice ball around evap welds . Unit will need sealed system . Will need compressor , evap,service port . Weigh 2 hrs . No water leaks detected at time of service. Job complete ; ordrng 1 W10836706 (Evap) and 1 W11092625 (Compressor) and 1 Uvdrier and 1 Serviceport"

"Arrived on site for oven showing message feature not available. I inspected the unit and work area. I put the unit into diagnostics and found error code f1e0 internal error. I reset the fault codes and preformed a control reset through diagnostics. I ran bake, and broil on both oven. I also had the lower oven use its warming drawer feature. I found the unit working as designed no issues with any of the features.

Arrived onsite for range with oven door trim pealing off. Upon inspection of unit I found the the door trim had came separated from the glass. I uninstalled outer door and installed new one along with new name plate. Then hung door back on unit and checked that it closed properly. It did. Job complete.

"Arrived on site to test unit for door gasket falling off. Replaced gasket, tested unit, unit working good. Racks clearing properly. No signs of bows or dents on tub. Advised customer to watch for items sticking past racks. No leak detected. Job complete."

"Arrived on site to install previously diagnosed parts. I installed both the evap cover and control. The unit is now running as designed.

"Arrived on site to test unit for loud grinding noise during ice production, tested unit found ice maker completing cycle with heater engaging during cycle, ice maker fill tube has no ice buildup, during fill only a small amount of water enters to ice maker, take 3 fills to achieve desired level, potentially small cubes of ice getting stuck in fins causing grinding sound, recommend replacing ice maker as precautionary and dual valve office to reschedule ; ordrng 1 WPW10179146 (Dual valve)"

"Arrived on site to install previously diagnosed parts. I installed the new heater. I then ran a diagnostics cycle while monitoring amp draw and found the heater now working as designed. Upon further inspection I found the screws ordered were incorrect. I utilized these screws and replaced two others that were rusting. I also found that the friction were sleeves broken off, and allowing the door to drop. I will be ordering new screws, and the friction sleeves to install. Office to reschedule.; ordrng 2 WP8268961 (Friction Sleeve)s and 2 Research (DW inner door screw (longer ones on top of door))s"

"Arrived onsite for unit having heating issues. Looked at the unit and saw that the door seal needs to be replaced. Was sent without part. Let customer know that the seal needs to be replaced first, as the seal is missing a chunk in it allowing heat to escape. to test for better temperatures to stay in the unit. Customer would like a follow up and get put on the schedule as soon as possible to fix the issue.

Arrived on site to test unit for cooktop on and cooktop hot lights staying on. Found right front burner and switch shorted out. Will order burner and switch office to reschedule ; ordrng 1 W11047722 (RF burner) and 1 WP3149400 (RF switch)

"Arrived on site to test unit for RC not cooling, test unit found RC evap completely iced up, advised customer to defrost refrigerator 24 - 48 before our next arrival,

Arrived on site to diagnose dishwasher with a console not responding to sensor option. On arrival customer showed me that they could hit sensor washer over and over and almost never get a response. Replaced console and retested. Found sensor button is now more responsive. Unit working as designed. Call complete.

Arrived on site for washer not allowing ui functionality or response (per customer on arrival) upon arrival confirmed complaint. Found after further Inspection found ui failing diagnostics tests even with proper power supply through harness to ui control replaced ui. Found washer had fully ui display and functionality and allowed unit to cycle through settings.

Arrived onsite for unit not washing Al the soap out of unit and tested. No error codes and perfect valve flow. Calibrated unit. All checks good. Advised customer on findings and operation.

Arrived onsite for dryer not starting and found unit breaker tripped. Reset breaker. Unit is now operating as designed. Advised customer on findings and that all else is in good working order.

Arrived on site for wall oven light turning on and off by itself. I inspected the unit and work area. I entered diagnostics and found fault f6e0 oven user interface lost connection. I found the console connected to WiFi and a whirlpool application. I found it running version 19.0.0. As I was in the home the lights would turn on and off. I am ordering a new console to complete the repair. The office will reschedule when we have eta on the part.; O-emld tckt

"Arrived on site. Diagnosed a defective leds,replaced all leds all leds working as designed after replacement"

Arrived on call for complaint of not draining. Found the pump damaged. Replaced pump and test.

"Arrived on site to test unit for no lights on top of RC, test unit found freezer light not working, used jumper to determine if the LED light is bad, all RC lights came on, replaced FC LED module, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve, and UV dye drier. Vacuumed the system and it held pressure at -30/0. Installed 3.7oz of R134a refrigerant and monitored pressures. Unit held at -2/120. I recommended allowing the unit to cool for 24-48 hours before placing food items inside. No water leaks observed during service, job completed."

Arrived on site for refrigerator needing previously diagnosed ss repair. Upon arrival installed needed parts. Pulled vacuum and then recharged system with 5.5oz of refrigerant per manufacturing specs. Found no leaks when reassembling and testing unit. Psi lvls at 0 & 120 after 15 minute run time. Informed customer to give unit 24hrs to cool. Call complete

"Arrived on site to install previous diagnosed part. Removed failed harness , inverter and magnetron. Installed new and assembled unit. Tested operation. All tested good."

Arrived on site to install previously diagnosed park. Inspected unit and work area. The customer also requested that we swap sides that the door opens. Replaced freezer door and nameplate and tested the unit. The unit is now working as designed. Call complete.

"Arrived on site for a washing machine that is leaking oil and is making a burning smell. Inspected unit and work area. Confirmed customers complaint and found oil underneath the unit and on the motor cover. Found evidence that the belt was flipping causing the burning smell. Unit will need the gear case, belt, and cam for repair.

Arrived on site for refrigerator thats leaking water. Inspected unit and work area. Confirmed the customers complaint and found water leaking from the icemaker due to a crack in the mold. Attempted to use the icemaker on hand and found at the connector was too short and did not have any extensions. Checked my truck for any truck stuck to make it work but was unable to find any parts that would work for this icemaker. Spoke to SR and was advised that we would need to order the correct icemaker and harness for this unit. Ordering parts in the office will need to contact the customer about a reschedule date due to parts availability.; ordrng 1 W10458985 (Harness) and 1 W10884390 (Icemaker)

Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised the unit is freezing some of her items in the refrigerator section. Found the customer had set the refrigerator temperature to seven which is the coldest. Also notice the customer had several items pushed to the back wall on multiple shelves. I did advise the customer that pushing things to the back can cause airflow restrictions and cause freezing of said items and items close to it. Ran through diagnostics and found all tests pass. Advise the customer to lower the setting of her refrigerator and to make sure that air can travel freely around the compartment to give her her best cool went over user care guide and the unit is working as designed. Call complete.

"Arrived on site for washer vibrating. Ins unit and work area. Performed diagnostics mode and checked error codes and found none. Inspected gearcase and pulley. Ran automatic test cycle and monitored operation. Ran unit in manual high spin speed. Found unit operating as designed, no water leaks detected during service.Spoke with customer on user care guide."

Arrived on site for to install previous to install previous diagnosed. Removed control and installed new. Assembled unit and tested operation. Found clip not holding silverware tray and float mechanism bent. Will need to replace parts. Office to schedule return when ETA is available.; ordrng 1 WPW10195037 (Float connector) and 1 WPW10671904 (Clip)

"Arrived to inspect washer not draining or spinning out the clothes. Confirmed the complaint and found the lid switch was old and defective. Removed and replaced it, reassembled and unit tested properly."

Arrived on site to install previously ordered thermostat. After installing the unit began cooling. Customer advised to place a bottle of water inside the freezer compartment and wait for it to freeze. Job complete

Arrived on site to install previous diagnosed part. Inspected unit and work area. Found calcium buildup in unit and lower spray arm burnt (see SD-QuickPic). Had customer sign waiver when working with water. Removed control and installed new. Tested operation and found washing and no water leaks detected durning service.

Arrived on site for microwave needing previously diagnosed parts. Upon arrival installed needed hv hardware. Reassembled and tested unit.found microwave heating. Call complete

Arrived on site for arrange that is 100? off in the oven section when baking and has large front claims coming from her burners. Inspected unit and work area. Confirm the customers complaint on both ends and check for resistance through the temperature thermostat. Found it out of range. Replaced thermostat and attempted to adjust burners through the valves. Could not adjust the flames lower. Checked the orifices and found that the orifices were correct. Checked the gas regulator for conversion and found it still converted for Natural gas. Advised customer of the issue and she advised that she would get her propane guy to convert it. Tested the oven functionality and found the unit still off by 25?. Adjusted the unit and temperature calibration and Tesla Diana and a 375?F bake. The unit was fluctuating between 362?F and 377?F averaging 369?F. Advise customer they can continue to adjust the temperature calibration if theyd like but was happy with the average temperature. Unit is now working as designed. Carpentry.

"Arrived on site to replace inner door. Customer approved on new inner door. Installed inner door and dispenser, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site for complaints of no ice. Spoke to SW to help diagnose. Found failed ice maker and harness. Will bring back valve just in case. Told customer we may not need the valve.Ordering part. Job complete ; ordrng 1 D7824706Q (Ice maker) and 1 Wpw187467 (Harness) and 1 2255820 (Cover)"

"Arrived on site to inspect refrigerator leaking water from the front of the unit. Upon further inspection, I find a blackish/brownish sticky substance at the front right roller area on the roller and on the floor. Pulled the unit out and inspected the compressor area and found it clean with no debris. Tilted the unit to the left and placed a wooden block under to support and inspected the front right roller area. The debris looks like molasses as its dark brown and sticky. I removed the roller mount screws and dropped the roller down and found the substance in between the mount and the unit chassis. Cleaned the debris from the unit and re-installed the roller and after doing such, I found the same substance in the same area on the front left roller. I advised the customer that what appears to me is that something spilled and collected in the roll of the metal at the toeplate and possibly the floor is not level tilting to the right where the substance could travel down the metal and onto the roller then onto the floor. I did not find the substance anywhere else other than the front rollers and in the metal of the chassis at the front behind the toeplate.

"Arrived on site to inspect unit for not dispensing water, upon inspection found the maintenance team had lowered the temp causing the tubing to thaw, all functions returned with no issues. Complete"

"Arrived on site to inspect unit for not allowing water through dispenser. Upon inspection found the tubing frozen causing the issues, lowered temps and customer with monitor. Complete"

Arrived on site for taking too long to dry clothes stops in the middle and doesn't dry clothes. Tested dryer and temps were room temperature. Tested voltage at the wall and was getting 120. Gained access to the element and element tested good. Tested coils and coils had failed which caused the control relay to overheat and solder the connector to the relay leaving relay loose on the board. Asked homeowner to leave the dryer unplugged to avoid shorting anything else out with loose relay connection on control. ; ordrng 1 137070890NH (Control)

"Arrived on site to replace control and sensor, found the new control board was not correct, ordering correct control. ; ordrng 1 W11261167 (Control)"

Arrived on site for keypad error code . Connector is good . Did hard rest . Got keypad error code . Found 6 button hard responding at times . Ordering console with touch pad . No gas leaks detected at time of service. Call to set return ; O-emld tckt

"Arrived on site to test unit for gasket not sealed, tested unit found gasket not damaged but just popped out from housing, used putty knife and pushed gasket back in, both gaskets had multiple areas were the gasket wasnt seeding correctly, customer stated that her FC bottom having ice buildup, ran unit through diagnostics cycle and noticed water coming out from back of maker, fill tube to short, need fill tube extension or a proper part to fix issue office to research and reschedule ; ordrng 1 Filltubeextension (Office to research)"

"A arrived on site to test unit for loud noise. Put unit into diagnostics tests 3, 4, and 36. Did not hear any noise out of the ordinary. When the compressor started, customer stated that is the noise. I inspected the compressor, everything is normal. Advised customer that this is completely normal.

Arrived onsite for F1e0 error on display. I power cycled unit and found that nothing change. I will need control to complete job. Ordering 1x W11567348 control. Office to reschedule.; ordrng 1 W11567348 (Control)

Arrived on site to replace heating element for dishwasher. Replaced element and all is working properly at this time. No leaks were found at time of service.

Arrived on site for a washing machine thats making noises. Inspected unit and work area. The customer advised that the unit is screeching during the spin cycle. Confirmed the customers complaint after running the unit through diagnostics. Found that the belt was screeching due to slipping. Replaced both belt and cam and tested the unit. The unit began to work as designed.

"Arrived on site for light issues. Diagnosed a defective led module,replaced upper right side led module in freezer section.

"Arrived on site for no cool. Diagnosed a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

"Arrived on site for no ice. Ran diagnostics,ice bucket test passed,ran thermistor test passed,ran harvest test passed,ran fill test passed. All diagnostic for icemaker passed,removed kickplate and icemaker cover no damaged wires.

"Arrived onsite for unit not freezing. Upon inspection found units coil was completely covered in ice. Unit will need defrost timer,defrost heater, thermostat.

Arrived on site to diagnose a dishwasher that is not drying properly. Found heating element failed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10518394 (Element)

Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator side sitting at 53?F. Check the freezer and found no evidence of any defrost issue on the evaporator. Ran the unit through diagnostics and found that the air baffle would not open. Replaced the air baffle and tested the unit. Found the unit cooling properly. Waited for the compressor to kick on and could not hear the compressor running so I opened up the compressor department. Found a big wasp nest built inside the condenser fan housing causing the condenser fan motor not be able to run. Remove the dirt dauber nest and the condenser fan began to run as designed. The unit is cooling and is operating as designed. Call complete.

"Arrived on site to inspect unit for not lighting oven when called, upon inspection found the units left oven not igniting, ordering igniter. Office to reschedule ; ordrng 1 W11205400 (Igniter)"

"Arrived on site to inspect washer control panel not responding. Upon further inspection, I found the unit plugged in and attempted to place in diagnostics and the console failed to respond. I cycled power to the unit and placed the unit in diagnostics and it showed error code F6E2-communication error between UI and ACU. I cleared the code and attempted to continue in diagnostics and the unit would not go any further. Following the tech sheet, I tested voltage to the unit (123V) and voltage at the control to the UI at the J18 connection and got 5VDC. I contacted techline and spoke to Bruce and advised of the complaint and my findings. Bruce recommended unplugging the speaker and retesting. I did such and it continued to fail. Bruce recommended testing the hot water to make sure steam is not getting into the control panel and I did and its not the issue. Bruce recommended replacing the UI console again. I removed and replaced the control panel and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site and found thermal fuse has failed after replacement ran a bake cycle and everything is operating properly. Job complete.

Arrived onsite for double wall oven with console not operating properly. Upon inspection I found that the console would not turn the bottom oven off after preheat. Unit is connected to WiFi and whirlpool app. I am ordering 1x w11297707 console. Office to reschedule.; ordrng 1 W11297707 (Console)

"Arrived on site and inspected dryer and found it is hitting well but airflow is showing restricted. Inspected sent exit on home and found builder used a find screen mesh or and this is blocked with lint buildup. Pictures. Recommend it to homeowner that this be corrected and dryer should operate normally, job complete"

"Arrived on site for oven not turning on. Upon inspection found the broiler ignitor operated correctly, the bake ignitor was not energizing. Replaced the bake ignitor. Tested the unit and both broil and bake setting operate correctly.

Arrived on site for dishwasher beeping.

"Arrived on site for a washing machine thats not working properly. Inspected unit and work area. The customer advised that she had an issue with a load and that after that load she hasnt been able to get the washer to start. Ran the unit through diagnostics and found an F0 E3 (overload), F2 E1 (UI stuck key), and F5 E1 (lid switch fault -lid opened when start key pressed) error codes. Around the unit through a normal water cycle and the unit ran as designed by sensing, spinning, feeling, and agitating. I canceled the cycle and ran the unit through diagnostics. Ran the unit through an auto test and the unit ran as designed. Tested the lid lock function of the unit 20 times and could not get the lid lock to fault even with opening and closing the lid. The customer advised that sometime she has issues with getting the unit to start. I had a customer attempt to start the washer and found that she was using her fingertip. I did advise her to use her fingerprint to start it due to the heat sensor on the board needing to be activated. Could not find any issues with the unit so I advise the customer to call back if she has any further issue with the unit. Call complete."

Arrived on site to install new console. Replaced console test unit and unit test good job complete.

"Arrived on site to test unit for doors not aligned, tested unit found front right leveling wheel missing axle, need wheel axle to complete job office to reschedule ; ordrng 1 W11365774 (Axle roller)"

"Arrived on site to inspect dishwasher not getting water and detergent not dissolving. Upon further inspection, I placed the unit in diagnostics showing no error codes and continued with testing. Unit dispensed water into the tub and when the motor came on, it began to make a loud groaning noise and the spray arms would not move. I advanced through testing and the drain pump and heating element are operating as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed.

"Arrived to install previously ordered parts. Removed and replaced the drawer, dispenser, switch, bezel. Unit now functioning properly."

Arrived on call for complaint of not making ice. Found the icemaker failed. After installation test operation.

"Arrived on site to install previously diagnosed parts. Upon arrival the customer stated that the unit will run, in the middle of the cycle it will stop and begin beeping, and it will do this every single cycle. The customer provided a video. In the video the unit stopped and started beeping, and it flashed the F9E1 error code. Upon further inspection I found the unit full of water. I pressed the cancel/drain button and found it working. I then put the unit into diagnostics mode and found stored error codes F9E1 for no drain, F10E1 for dispenser electrical problem, and F8E2 for fill valve electrical problem. I cleared the error codes. I ran the unit through diagnostics and found it ran through as designed. I inspected the drain tube and found it clear and routed correctly. I gained access to the control and found everything in good shape. I found the unit getting good voltage at the junction box. I called techline and spoke to Joel and received SR# 7732440228. Joel recommended replacing the sump and motor. I replaced the sump and then ran a diagnostics cycle on the unit.

Arrived on site for fridge not cooling and freezer icing up again. I inspected the unit and work area. I tested voltage from the control and found good voltage. I found continuity through the bimetal and the defrost element. I found the evaporator fan spinning slowly. I pulled the fan off and found it full of ice. I removed the ice and dried the fan off. I found the fan working as designed now. I found the evaporator pan and the air ducts iced over. I gained access to the drain tube and found it clear. I advised the customer to turn the unit off and let i5 defrost for 48 hours. Job complete.

Arrived on site for range having plastic burning smell. Inspected unit and work area. Disassembled back and inspected wire harness. Found wire burnt at terminal block. Removed failed harness and installed new. Assembled unit and tested operation.

"Arrived on site to test unit for no ice production, tested unit found unit temp in RC @ 39 set to 38 and freezer @ 0 set to 0, no ice in ice bin, put unit into diagnostics ran harvest test 57 got incomplete cycle, ran service ice box fan test 36 and fan did not turn on, thermistors passed, replaced parts tested unit, fan is engaging and full ice maker cycle completed, if issue persists recommend replacing UI control, and control board, no leaks detected job complete"

Performed streem diagnosis. found display led lights failed and unit has same display read out at all time. customer started a cook cycle and the display stayed the same. Unit will need new display control to repair.

Arrived onsite for dryer not operating properly. Tested unit by running time dry and noticed that the timer was not moving. I replaced timer and tested unit and found that the timer moved this time. I also performed a vent test and found good flow. Unit it operating as designed. Job complete.

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit grates and tested. Job Completed.

Arrived on site for unit not washing. Upon inspection found no water coming in unit from the water supply. Advised customer that a plumber would need to be called to resolve issue. Job complete

"Arrived on site and replaced igniter diagnosed on previous visit, collected balance, and shirt range is heating properly take one picture job complete"

Arrived on site to install previously diagnosed part. Found that the control was not bad. Found a polarity issue. Found 120 coming in and not 240. After further diagnostics found that L1 leg on the cord had melted the plastic on the cord there was no continuity from wall to block. Also found the outlet itself was bad and caused arcing to the plug. Adjusted cord placement and restored missing leg of 120 to operate unit. Unit powered on and heated and functioned properly just was not able to secure connection.Advised customer to to have the 240 outlet replaced by an electrician as well as installing new power cord. Job complete

Arrived for - SP W11540964 heater issues.

Arrived on site to diagnose a microwave that isn't turning on constantly. Found outer panel of microwave door out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time.