Service History 869

Near Georgetown, TX 78633
Thomas L.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for unit not drying silverware. Tested all functions of the unit and all functions are working as designed. Water temperatures are 128. All water connections were dry.
Near Lakeway, TX 78734
Leonardo
Job Details: 03/10/2019
COOKTOP GE PHP9030SJ2SS Arrived on site to replace MAINTOP and installed MAINTOP and after installing MAINTOP found a small crack on MAINTOP. Will need to order new MAINTOP WB62X26850 office to reschedule. ; ordrng 1 WB62X26850 (MAINTOP ASSEMBLY)
Near Georgetown, TX 78633
Thomas L.
Job Details: 03/10/2019
REFRIGERATOR FRIGIDAIRE FGHC2331PFCA Arrived on site for unit that would not dispense ice through the door. Tested unit and found that there was a bent chopper blade in the front of the dispenser. Straighten blade and dispenser is now working properly. All water connections were dry.
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 03/10/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site for “clothes not spinning out” complaint. Inspected unit and found metal washers and other bits of metal in drain pump. Found F0E3, F0E5 and F9E2 error codes. Unit does not look out of balance. Instructed customer on proper loading and detergent usage. Assume metal pieces generated drain pump code. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service. Ordering new suspensions, due to canted position of basket and will install drain pump, due to slow drain. Return fo repairs on 03/12.; ordrng 1 W11130356 (suspension)"
Near Round Rock, TX 78681
Jonathan
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL KDTE204DSS0 "Arrived on site for dishwasher continues to run. Performed diagnostics mode, error code F6-E4 float switch opened, F9-E1 diverter can not found home position and F6-E6 opened fuse to fill valve. Monitored test cycle and checked amp draw to heater, found heater drawing 7.3 amps . Gained access to control and found circuit burnt. Found control had part warranty only. Removed failed control and installed new. Cleaned heater connector. Performed diagnostics mode and monitor for water leaks. All tested good, no water leaks present.
Near Lacy Lakeview, TX 76705
Al
Job Details: 03/10/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived to inspect microwave not heating and an open door error. Confirmed the complaint and removed and replaced all switches and interlocks.Reassembled the unit and the unit tested as designed with the 2 minute water test.JOB COMPLETE.
Near Austin, TX 78738
Brandon
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for customer complaint of unit not cleaning dishes on top rack, found plastic clip was hanging down preventing spray arm from spinning, I removed and reattached the clip, unit tested good."
Near Buda, TX 78610
Leonardo
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site to test unit for unit leaking. Test unit and found water coming from right side. Checked gasket and found gasket was coming off and damaged. Replaced gasket test unit and unit test good no leaks present at this time.
Near Bee Cave, TX 78738
Brandon
Job Details: 03/10/2019
FREEZER KITCHENAID KRFC704FPS00 "Arrived on site for customer complaint of unit making noise, not cooling, and frost in freezer section. Found evap cover in fresh food section needs replacing, also found cabinet needs to be sealed and right side refrigerator door gasket needs replacing. ; ordrng 1 CNOTE (2 HR JOB) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11284394 (EVAP COVER) and 1 WP482338 (adhesive)"
Near Austin, TX 78717
Lou
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW7300DW0 "arrived on site to inspect washer noise. Upon further inspection, the customer advised that the unit makes a loud “metal” noise during spin cycle. I placed the unit in diagnostics with no error codes showing. During testing, when the unit began to spin, it sounded like a loud metal on metal noise. I tilted the unit back and found idle on the rotor. I advised the customer of my findings and got authorization from the office (SC). I removed and replaced the gearcase and clutch and tested. The unit operated as designed. No water leaks observed during service, job completed."
Near Waco, TX 76712
Al
Job Details: 03/10/2019
WASHER MAYTAG MVWX655DW0 Arrived to inspect washer grinding noise. Service tested the unit and noticed the wash plate was not engaging properly. I removed and replaced the wash plate and hub. Reassembled the unit and the unit tested as designed. All water lines were dry at the time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher dispenser issues. Upon further inspection, the customer advised that when they poured rinse aid into the dispenser that the rinse aid leaked out of the bottom of the dispenser, but they adjusted the dial and it stopped. I ran the unit in diagnostics and it operated as designed with no error codes and no rinse aid leaks. I inspected the dispenser and found no evidence of the rinse aid leaking. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Wimberley, TX 78676
Robert
Job Details: 03/10/2019
ICE MACHINE KITCHENAID KUIC15PRXS2 Arrived on job for complaints of no ice found pump not working and wiring harness damaged. ; ordrng 1 WPW10340992 (harns-pump)
Near Austin, TX 78703
Leonardo
Job Details: 03/10/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to replace trim and found wrong trim. Will need to order trim top WPW10310922. Rescheduled for friday; ordrng 1 WPW10310922 (TRIM TOP)
Near Georgetown, TX 78633
Jonathan
Job Details: 03/10/2019
DRYER WHIRLPOOL WED9200SQ0 "Arrived on site for dryer getting F1 error code and not operating. Per diagnostics mode and verified error code. Tested voltage to main control. Tested voltage out of control, found no voltage output. Removed failed control and installed new. Tested operation, all tested good. Recommend to have dryer venting cleaned. Paid in full on credit card."
Near Seguin, TX 78155
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWC425BW1 "Arrived on site. Replaced transmission, cam,motor and hub. Ran diagnostics test all functions tested ok. No leaks present. Job complete."
Near Seguin, TX 78155
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWC425BW1 "Arrived on site. Replaced transmission, cam,motor and hub. Ran diagnostics test all functions tested ok. No leaks present. Job complete."
Near Seguin, TX 78155
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWC425BW1 "Arrived on site. Replaced transmission, cam,motor and hub. Ran diagnostics test all functions tested ok. No leaks present. Job complete."
Near Canyon Lake, TX 78133
Robert
Job Details: 03/10/2019
MICROWAVE KITCHENAID KMHS120ESS2 Arrived on job for complaints of not heating. Found the switches for door not working. Replaced interlock and switches.
Near Austin, TX 78731
Paul
Job Details: 03/10/2019
COOKTOP KITCHENAID KCGD506GSS00 Arrived onsite for the cooktop that has a burner not setting correctly because of a screw. I found the LR burner not setting correctly because one of the orifice holder screws was cross threaded and not run all the way in. The prescreened orifice holder was the LF and the screws prescreened were correct by IPL but are the wrong screws. Ordering c-notes & W10826751 HOLDER-ORF. ; ordrng 1 C-NOTES (NEED PARTS RESEARCH FOR THE ORIFICE HOLDER SCREWS. THE SCREW HAVE MACHINE THREADS AND A BUILT ON WASHER. SEE PICS IN SDQP. THE OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 W10826751 (HOLDER-ORF)
Near Austin, TX 78726
Paul
Job Details: 03/10/2019
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer that stays in the wash cycle but never agitates. I checked stored error codes and found an F3E1 & F8E1. I checked the pressure hose to the tub and found it clear. I ran the auto diagnostics test and it worked as designed. I ran the normal wash and found the unit continuing to fill. I replaced the control and ran a calibration cycle. I ran the auto diagnostics cycle again and the unit worked as designed. I ran the normal wash cycle and the unit filled to the correct level and started agitating. There were no water leaks present at the time of service. Call complete.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator leaking water and nit cooling properly. Removed evaporator cover and tested heater. Found no continuity. Unit will need new heater. OF to R/S once authorization is given by AHS. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO ) and 1 WP2323198 (heater)
Near Round Rock, TX 78681
Cliff
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose a refrigerator that is not true so nice. Tested unit and found E2 motor error code saved in computer through diagnostics. Icemaker will need to be replaced to complete repairs. Return date is set for 3/5/19. ordrng 1 W11294907 (ICEMAKER)
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site for microwave not heating properly. Performed temperature test. Ran 8 ounces of water at 71° on high for 1 minute . Measured temperature at 135°. Tested within range for 1000 watts. All tested good. Spoke with customer on operations and user care guide.
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
COOKTOP WHIRLPOOL W5CE3024XB00 Arrived on site. Check for element issues. Found left rear and right front burner not adjusting correctly. Will need left rear and right front infinite switches. Rescheduled for 3/6/19; ordrng 1 W10244639 (infinite switch RF) and 1 W10861720 (INFINITE SWITCH LR)
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
COOKTOP WHIRLPOOL W5CE3024XB00 Arrived on site. Check for element issues. Found left rear and right front burner not adjusting correctly. Will need left rear and right front infinite switches. Rescheduled for 3/6/19; ordrng 1 W10244639 (infinite switch RF) and 1 W10861720 (INFINITE SWITCH LR)
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
COOKTOP WHIRLPOOL W5CE3024XB00 Arrived on site. Check for element issues. Found left rear and right front burner not adjusting correctly. Will need left rear and right front infinite switches. Rescheduled for 3/6/19; ordrng 1 W10244639 (infinite switch RF) and 1 W10861720 (INFINITE SWITCH LR)
Near Austin, TX 78757
Steve C.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for the unit is not washing dishes properly. Tested the unit and found the upper spray arm was hitting the dishwasher. Adjusted the upper rack and test the unit. Unit works properly and all water connections were dry at the time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/10/2019
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for customer complaint of top panel falling off, found the brackets needed to be adjusted, after adjusting, unit tested good."
Near Jarrell, TX 76537
James
Job Details: 03/10/2019
COMPACTOR KITCHENAID KUCS02FRSS0 Arrived on site and installed new switch kit. Tested operation and found unit working properly. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "arrived on site to inspect refrigerator ice maker issues. Customer advised that the ice is coming out clumped up. When I opened the left RC door I found condensation on the ice bin door and on the inner lining of the left RC door. I found that the ice bin door gasket was worn and gapped ad the ice bin was cracked from a clump of ice getting jammed in between the auger and down spout of the bin. The vents on the side of the left door were good as were the gaskets; no condensation. I tested the ice maker and it operated as designed. Looking at the ice, the cubes are forming but there’s approximately 1/2 inch of extra ice on the tops of the cubes. Customer advised that they had a regulator placed on their water line due to the pressure being too high. I replaced the ice maker in hopes of adjusting the water dispensing into the tray. I am ordering an ice bin door and ice bin. Due to the door being Expart, the office will reschedule return service. No
Near Austin, TX 78745
Kevin
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW4816FW "Arrived on site and set washer into a diagnostic cycle did not find any error codes. Set washer into manual cycle and found capacitor has failed. After replacing capacitor ran a calibration cycle and all function has returned. No water leaks from connections at time of service, job complete."
Near Killeen, TX 76549
Arthur B.
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW4616FW2 Arrived onsite for builder complaint of cold water water valve broken. Confirmed issue. Removed and replaced water inlet valve assembly and reassessed. Turned water on. Found no leaks found on new valve. All water connections were dry at time of service.
Near Austin, TX 78739
Robert
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of top drawer in freezer not opening. Fo bracket damaged. ; ordrng 1 W11131390 (bracket) and 1 W11161915 (SUPPORT )
Near Austin, TX 78728
Steve C.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on site for the dispenser is not opening. Tested the unit and found the spring in the dispenser is broken. Replaced the dispenser and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Waco, TX 76704
Al
Job Details: 03/10/2019
WASHER ROPER RTW4516FW2 Arrived to inspect washer not filling up. Confirmed complaint and removed and replaced the latch. Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE.
Near Austin, TX 78738
Luis
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for loud noise. Diagnosed loud vibration noise from compressor compartment. Removed compressor cover found compressor vibrating agains bracket support,adjusted bracket support against tubing reassembled unit unit working as designed no odd noises from unit."
Near Austin, TX 78729
Cliff
Job Details: 03/10/2019
RANGE WHIRLPOOL WEG515S0FS0 arrived on site to diagnose an oven that is not cooking properly. Tested unit and found unit 20° to low. Change calibration settings to account for offset. Tested unit and found all is working properly at this time and no further repairs are needed.
Near Austin, TX 78749
Leonardo
Job Details: 03/10/2019
COOKTOP KITCHENAID KCED600GBL00 Arrived on site to test unit for unit not blowing on high. Found no difference between high and medium. Will order new fan switch W10866567 rescheduled for Monday after 10 am if possible will need 2 hours ; ordrng 1 2HOURSJOB (2 HOUR JOB ) and 1 W10866567 (FAN SWITCH )
Near Round Rock, TX 78664
Steve C.
Job Details: 03/10/2019
DRYER WHIRLPOOL WED7500GW0 Arrived on site for the unit will not turn on. Tested the unit and found there is no voltage from l1 to neutral. And there is only 120 V from l1 to l2. Advise the customer that she will need to contact the electrician to fix the wall plug.
Near Austin, TX 78744
Kevin
Job Details: 03/10/2019
WASHER MAYTAG MVWC425BW1 "Arrived on site for complaints of noise. Ran diagnostics and gear case had failed. Replaced gear case. Pre screened hub and washplate did not arrive, will need to replace in order to complete.; ordrng 1 W10528947 (drive hub kit) and 1 WPW10553968 (washplate)"
Near Austin, TX 78717
Lou
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "arrived on site to install previously diagnosed and ordered parts. Per service pointer #W11329116, I removed and replaced the Evap cover and control. I secured the thermistor with a zip tie and foil tape on the straight section of the suction line at the connection to the evaporator. Using manufacturers approved clear silicone, I sealed the gapping in between the RC cabinet and chassis and the gapping on the drain tube. Tested the unit and it began to cool immediately. Advised customer to allow the unit to get to temp at least 12-24 hours. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Thomas L.
Job Details: 03/10/2019
OVEN WHIRLPOOL RBD275PDB6 arrived on site for no operation of oven. Found that the thermal fuse in the control panel had failed. Removed and replaced that fuse. The unit now he is in both cabins.
Near Manor, TX 78653
Steve C.
Job Details: 03/10/2019
RANGE WHIRLPOOL WFG540H0ES0 "Arrived on site for the unit has a gas leak. Tested the unit and use the sniffer tool And unable to detect any gas. Used bubble solution and did not find a gas leak. Per the gas company the gas leak is coming from the left front burner only. Also found all the knobs are cracking and breaking due to thermal heat and the customer would not be able to turn on or off the burners. will need to order five knobs, left front burner, left front gas valve, and orfice holder. ; ordrng 5 W10766544 (knob)s and 1 W11197500 (ORFICE HOLDER LF) and 1 WPW10279615 (valve-brnr LF) and 1 WPW10515455 (burnr-head LF)"
Near Georgetown, TX 78626
Lou
Job Details: 03/10/2019
MICROWAVE WHIRLPOOL WMH31017HB2 "arrived on site to inspect microwave damage. Upon further inspection, I found that the front of the unit door was badly scratched at the bottom of the door trim on the front. The customer advised that it was like that when they moved in and they notified the builder of the issue. With the customer moving in within the time frame for replacing cosmetic issues, I am ordering a door and a CNOTE-LSO per customer request. I advised the customer that the office would schedule return service once the door arrives. ; ordrng 1 CNOTE (LSO) and 1 W11247223 (DOOR/MW)"
Near Austin, TX 78729
Lou
Job Details: 03/10/2019
DRYER GE GTD75ECSL0WS "arrived on site to inspect dryer not drying clothes. Customer advised that the unit would start and after a few minutes it would turn off. Customer advised that she tried all settings and the only setting that would work was timed dry. The unit showed no error codes in diagnostics. I contacted GE Techline and spoke to Jeff who advised that there have been several calls on this issue and that if the unit is being used in an automatic setting with less than 5 clothing items in it, it will not dry more than four minutes. He advised to use the timed dry for small loads. He also advised the make sure the unit is tilting forward so the clothing would rub against the sensors. I advised the customer of the info I received from the Techline. No lint observed during service, job completed."
Near Seguin, TX 78155
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWC425BW1 "Arrived on site. Checked for no spin issues. Found transmission and motor locked up not allowing unit to spin. Will need transmission, motor and hub to repair unit. Also will bring prescreen parts for back up. Reschedule with customer for 3/7/19; ordrng 1 W10528947 (hub) and 1 W10832724 (MOTOR )"
Near Seguin, TX 78155
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWC425BW1 "Arrived on site. Checked for no spin issues. Found transmission and motor locked up not allowing unit to spin. Will need transmission, motor and hub to repair unit. Also will bring prescreen parts for back up. Reschedule with customer for 3/7/19; ordrng 1 W10528947 (hub) and 1 W10832724 (MOTOR )"
Near Seguin, TX 78155
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWC425BW1 "Arrived on site. Checked for no spin issues. Found transmission and motor locked up not allowing unit to spin. Will need transmission, motor and hub to repair unit. Also will bring prescreen parts for back up. Reschedule with customer for 3/7/19; ordrng 1 W10528947 (hub) and 1 W10832724 (MOTOR )"
Near Temple, TX 76502
Al
Job Details: 03/10/2019
WASHER WHIRLPOOL WFW8540FW1 Arrived to inspect washer leaking from the front. Confirmed the complaint and removed and replaced the valve.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
Near Cedar Park, TX 78613
Lou
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "arrived on site to inspect refrigerator doors not sealing. Upon further inspection, I found that the left RC door mullion was off track and the unit was not leveled. I adjusted the mullion and leveled the unit and the left RC door closes properly and seals now. Also found that the right RC door gasket was damaged at the left top corner flap. I am ordering the gasket and scheduled return service for 03/08/19. Using manufacturers approved silicone, I sealed the gapping in between the RC cabinet and chassis. No water leaks observed during service.; ordrng 1 W10830162 (gasket-fip)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived on site and replaced gear case due to oil leak. Tested unit after repairs and all water connections are dry.
Near Cedar Park, TX 78613
Lou
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "arrived on site to install previously diagnosed and ordered part. Using a hair dryer, I shaped the new right RC door gasket and when I went to install it, I found that it was too big. Contacted office to advise of issue. Ordered new gasket and scheduled return service for 03/11/19. No water leaks observed during service.; ordrng 1 W10830162 (gasket-fip)"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
OVEN WHIRLPOOL WOD51EC0AS01 Arrived on site for double oven temperature off 35°. Home was a model home and verified closing date( Spoke with SP and closing document is on file. Performed temperature test on bake mode at 350° measured first 3 cycles. Found upper temperature at 364° and lower at 360°. Calibrated upper -15° and lower. All tested good.
Near Dale, TX 78616
Robert
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived on job to replace control and dispenser. After replacement of parts test operation. No leaks detected at time of service
Near Canyon Lake, TX 78130
Robert
Job Details: 03/10/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on job for complaints of no display. Reset power and then reset factory settings. Operation normal.
Near Austin, TX 78705
Joseph C.
Job Details: 03/10/2019
WASHER WHIRLPOOL WFW9250WW00 "Arrived on site for “LF error code” complaint. Inspected unit and found unit errors out about five minutes into wash. Suspect pressure switch, hose or acu. Customer will help unstack unit. When disassembled, contact techline , for more thorough diagnosis. Ordering acu, pressure switch and hose. Will need two hours for call, as it is in a hard to reach area. Office to set return schedule, due to request for two hours. No leaks detected, at time of service. Part cost will be determined, at diagnosis. Labor to be collected, at time of repair.; ordrng 1 TWOHOURCALL (TWO HOUR CALL) and 1 W11252474 (PRESSURE HOSE) and 1 WPW10163980 (switch-wl) and 1 WPW10525362 (cntrl-elec)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Arrived on site for unit that would dispense ice when I am asking for it to dispense water. It should not dispense ice unless I depress the ice paddle. The user interface, bank control, and left fresh food door have all been replaced. The unit is still doing the same thing dispensing ice when I’m not asking you to. The dealer has committed to the customer that if this door did not resolve the problem they would replace her unit. She will contact the dealer about her unit. All water connections are dry."
Near Georgetown, TX 78626
Jonathan
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not washing well and not drying dishes. Performed diagnostics mode, no error codes. Mounted test cycle and measured amp resistance to element and found within range. Checked for hot temperatures at end of cycle. All tested good, no water leaks present. Renters not on site to go over with user care guide."
Near Jarrell, TX 76537
Arthur B.
Job Details: 03/10/2019
COMPACTOR KITCHENAID KUCS02FRSS0 Arrived onsite for customer complaint of trash compactor not stopping when retracted. Found drive hear teeth warn. Removed and replaced drive gear. Reassembled. Tested unit and found unit still does not stop when retracting. Tested multiple time and found motor overheated. Advised customer of the issues and wanted another technician to take another look. Advised OF to R/S with another tech. ; ordrng 1 CNOTE (ASSIGN ANOTHER TECH PER CUST)
Near San Marcos, TX 78666
Robert
Job Details: 03/10/2019
WASHER MAYTAG MVWX655DW1 Arrived on job to replace control. After replacement ran calibration and diagnostics. No leaks detected at time of service
Near Spicewood, TX 78669
Brandon
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT750SAHZO "Arrived on site for customer complaint of dishwasher leaking, found loose connection at drain hose on sump, tightened connection, unit tested good."
Near Austin, TX 78745
Kevin
Job Details: 03/10/2019
WASHER WHIRLPOOL WET4027EW1 "Arrived on site and found standing water inside of washer, attempted to run motor to drain washer and it is energizing but not draining. Removed motor from gear case and it is now able to turn drain pump and remove water. Found gear case has seized. Replaced gearcase, no water leaks detected at time of service, job complete"
Near Austin, TX 78749
Luis
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for no ice. Ran diagnostics E2 error on new icemaker ran harvest test failed. Called tech support per tech support replaced icemaker ran new icemaker through a cycle unit passed ran fill test passed.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 03/10/2019
REFRIGERATOR MAYTAG MRT118FFFE01 "Arrived onsite for customer complaint of top mount refrigerator not cooling. Evacuated system and found no Freon present. Removed dye drier and evaporator and installed new replacements using braising methods. Vacuumed unit down to -25psi. Charged unit with 3.75oz of R134a refrigerant. Observed frost pattern forming on evaporator. Advised customer to wait 24-48hrs. If cooling stops again, possible floating restriction and will Techline. No water connected to unit at time of service."
Near Austin, TX 78717
Lou
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "arrived on site to inspect refrigerator temps. Upon further inspection, I found that the RC Evap cover was frosted up. Temps were RC=51 degrees ad FC=9 degrees. Per Service pointer #W11329116, I will replace the RC Evap cover and main control and Whirlpool is covering the cost per this service pointer. Also, returning tech needs to seal the drain tube in the back of the unit and around the gaps between the cabinets and chassis and level the unit. I am ordering the main control and CNOTE-LSO per customer request. I will return with the Evap cover. No water leaks observed during service. I had the customer sign a waiver of damages when defrosting the refrigerator and advised the customer to pull the unit out from the wall and unplug it 24-48 hours prior to my return to allow the unit to defrost ad to place towels around the unit to soak up any water residue. ; ordrng 1 W11333076 (CONTROL)"
Near Bertram, TX 78605
Thomas L.
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW8500BC0 Arrived on site for unit continually beeping. Tested unit and failure code for failed doorlatch appeared in control panel. Replaced door latch and all functions are now good. All water connections are dry. Customer had to return to work before work was completed.
Near Austin, TX 78703
Kevin
Job Details: 03/10/2019
REFRIGERATOR ELECTROLUX E32AR85PQSB Arrived on site to replaced thermistor and control diagnosed and recommended by tech assist to previous technician call mom after replacement user interface overlay surface is damaged. Spoke with office and part is not covered due to being cosmetic. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
WASHER MAYTAG MVWC360AW0 "Arrived on site for washer running by itself. Performed diagnostics mode and checked fault codes. Found F7-E5 shifter fault. Ran automatic cycle and found inlet valve not closing all the way also found failed bearing. Will need to replace gear case and belt valve. Called whirlpool safety team and they stated will cover repair.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived on site for refrigerator having low water pressure. Performed diagnostics and tested water pressure to filter housing. Removed water filter and tested. Found failed filter housing. Paid on credit card. ; ordrng 1 WPW10121138 (FILTER HOUSING )
Near Austin, TX 78759
Paul
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDTM354DSS3 Arrived onsite for the the dishwasher with a leak. I found the diverter leaking. The sump and motor will need to be replaced. I replaced the pump and motor. I tested the unit in the auto diagnostics cycle and the unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Burnet, TX 78611
Thomas L.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL KICU569XSS00 Unit needs diffuser. Part was supposed to be sent to the home. Part has not arrived. Notified parts department.; saved tckt
Near Lakeway, TX 78734
Paul
Job Details: 03/10/2019
COOKTOP JENN-AIR JED4536GS00 Arrived onsite for the cooktop with the glass top broken. I found a crack running from the front of the unit on the right side to the rear of the unit thru the middle of both right side burners. I also found the glass cracked in the middle at the down draft. The unit needs foam strips installed under it because the cooktop is in the middle of a granite seam and the seam is slightly lower than the edges. Ordering c-notes.; ordrng 1 C-NOTES (NEED PARTS RESEARCH FOR FOAM TAPE FOR THIS MODEL. OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.)
Near Austin, TX 78749
Kevin
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site for complaints of lights not working. Found most of cabinet lights not working. Will need led control to complete. ordrng 1 WPW10306786 (invrtr-box)"
Near Spicewood, TX 78669
Brandon
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for customer complaint of unit leaking out of dispenser, found air getting into water line at connection at top of refrigerator door, I used silicone to seal water line connection, unit tested good."
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived on site. Checked for no cool issues. Found leak in refrigerator evaporator. Will need updated evaporator to repair unit. Charge parts and labor for the Sealed System repair to Special Project S71233.Ordered evaporator and allow two hrs for repair. Office to reschedule; ordrng 1 2HR (2 HR) and 1 CNOTES (CNOTES ) and 1 W10687098 (evaporator)
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived on site. Checked for no cool issues. Found leak in refrigerator evaporator. Will need updated evaporator to repair unit. Charge parts and labor for the Sealed System repair to Special Project S71233.Ordered evaporator and allow two hrs for repair. Office to reschedule; ordrng 1 2HR (2 HR) and 1 CNOTES (CNOTES ) and 1 W10687098 (evaporator)
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived on site. Checked for no cool issues. Found leak in refrigerator evaporator. Will need updated evaporator to repair unit. Charge parts and labor for the Sealed System repair to Special Project S71233.Ordered evaporator and allow two hrs for repair. Office to reschedule; ordrng 1 2HR (2 HR) and 1 CNOTES (CNOTES ) and 1 W10687098 (evaporator)
Near Belton, TX 76513
Arthur B.
Job Details: 03/10/2019
WASHER MAYTAG MVWB835DW3 "Arrived onsite to install new gearcase,inner basket,rotor and stator to top load washer from prior tech’s diagnosis. Removed and parts and installed new replacements. Reassembled. Calibrated unit. Unit completed successfully. No sound coming from inner basket. All water connections were dry at time of service."
Near Leander, TX 78641
James
Job Details: 03/10/2019
RANGE WHIRLPOOL WFG515S0ES0 Arrived on site and tested operation. I found the front left burner not igniting properly. I found build up still in burner head and I cleaned it out. Reassembled and tested and found the issue followed the burner base.Installed new burner base and tested. Unit now working properly. Job complete
Near Marble Falls, TX 78654
Thomas L.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Arrived on site for unit that would dispense ice when I am asking for it to dispense water. It should not dispense ice unless I depress the ice paddle. The user interface, bank control, and left fresh food door have all been replaced. The unit is still doing the same thing dispensing ice when I’m not asking you to. The dealer has committed to the customer that if this door did not resolve the problem they would replace her unit. She will contact the dealer about her unit. All water connections are dry."
Near Austin, TX 78735
Brandon
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site for customer complaint of unit not draining, found broken glass in sump, I removed glass, unit tested good."
Near Austin, TX 78745
Robert
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW4816FW0 Arrived on job to replace control. After replacement test washer operation and ran calibration and diagnostics. No leaks detected at time of service
Near Austin, TX 78732
Paul
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I installed a control kit and tested the unit. The unit is working as designed.
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for unit not making ice , found ice bucket stuck, was able to break free, found ice maker stuck down, replaced and tested good, found ice door not sealing found inner bin was not installed all the way during door assembly . Unit will need new door for complete repair and for ice box to seal fully . No leaks on site ; ordrng 1 CNOTE (OFFICE RS) and 1 W10872957 (LEFT DOOR SS)"
Near Johnson City, TX 78636
Brandon
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for customer complaint of vent fan staying on after cycle was completed. Called tech line, they informed me that the fan can stay on for 2 hours after cycle completes, no error codes in diagnostic mode. SR#7724325623"
Near Austin, TX 78750
Cliff
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer stated unit is working and they do not need service today. Customer canceled appointment.
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/10/2019
COOKTOP WHIRLPOOL KCGS356ESS00 "Arrived on site for harness replacement, replaced harness and Tested good. No gas leaks on site"
Near Austin, TX 78758
Paul
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for the washer won’t go from sensing to the wash cycle. Ms stated that this is not the issue now. Ms stated the issue now is on large loads the unit is not spinning out the clothes well. I ran the auto cycle and the unit worked as designed. I didn’t see in TB’s notes that he ran a calibration after replacing the actuator. I ran a calibration on the control. I ran a manual high speed spin and made sure the leveling feet were good. The unit is working as designed. I went over detergent use with ms. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78664
Steve C.
Job Details: 03/10/2019
REFRIGERATOR MAYTAG WRT318FMDW00 Arrived on site to replace the compressor and access valve due unit not working properly. Replaced both parts and and added 4.16 oz of refrigerant. Tested the unit and unit works properly. All water connections were dry at the time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 03/10/2019
REFRIGERATOR MAYTAG MRT118FFFE01 Arrived onsite for customer complaint of top mount refrigerator not cooling recurring issue. Removed evaporator cover and found small frost pattern on capillary tube. Also found compressor barely humming and hot to touch. Called Whirlpool Techline JK SR#7724331849 and advised possible high side restriction. Reordering compressor and attempt to isolate restriction. Customer leaving out of town and wants to R/S for Thursday 3/14. ; ordrng 1 CNOTE (2HR JOB) and 1 W11092625 (compressor)
Near Pflugerville, TX 78660
Steve C.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to replace the fresh food evaporator due to the thermistor is shorted. Replace the parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher upper rack. Upon further inspection, I found that the upper rack right stop was missing and the adjuster wheel had fallen off track. I placed the rack back on track and installed a stop from my van stock (WPW10508950). Tested the unit and it operated as designed. I provided some use and care tips. No water leaks observed during service, job completed."
Near Jonestown, TX 78645
James
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WSZ57L18DM00 Arrived on site and tested operation. Customer stated the u it was giving over temp alarm after door did not close properly. Customer attempted to reset alarm but the button did not function. They also attempted to turn off and the unit would not turn off. After turning breaker off and back on the power button would not allow them to. I tested the function of the power button and found it to not function correctly. Unit will need new control to repair.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
OVEN WHIRLPOOL WOD97EC0HZ00 "Arrived on site for double oven having fault code when attempting to use. Performed diagnostics mode and checked error codes and found F6-E0 UI lost communication. Tested on regular bake mode and received error F8-E1 low fan speed. Removed unit and inspected harness found orange wire going to convection fan broken. Repaired wire and inspected all other wires. Tested unit, no error code. Installed unit and tested both ovens. Found error F8-E1. Performed diagnostics mode and checked fault codes. Found fault code F6-E4 UI mismatch fault. Tested all cooling fan and convection fan in diagnostics mode. Found fans running. Called tech support and spoke with Dustin. He stated to replace UI/ console (SR#7724278893). Found part has no ETA, office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (NO ETA ON PART) and 1 W11299113 (UI/CONSOLE )"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
OVEN KITCHENAID KEBC107KSS03 "Arrived on site to install previous diagnosed part. Gained access to thermal fuse, removed failed fuse and installed new. Tested for heat and installed unit. Set clock and tested on bake mode at 350°. All tested good.
Near Austin, TX 78754
Luis
Job Details: 03/10/2019
REFRIGERATOR GE PSS26MSWASS "Arrived on site for no water. Tested water dispenser no water form dispenser removed line from coupling at bottom of door tested dispenser water at connection diagnosed frozen water line in door. Diagnosed insulation has pulled from liner in door allowing water line to freeze unit will need new freezer door. Need AUTHO for freezer door; ordrng 1 WR78X11977 (FZR DOOR), states that autho needed"
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWB855DC3 "Arrived on site. Check for No operation issues. Customer states washer shuts down completely during cycle randomly. Also found basket worn now allowing unit to spin correctly. Will need to replace main board, console and basket. Office to reschedule; ordrng 1 W10811960 (BASKET ) and 1 W11112662 (CONSOLE ) and 1 W11171748 (CONTROL )"
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWB855DC3 "Arrived on site. Check for No operation issues. Customer states washer shuts down completely during cycle randomly. Also found basket worn now allowing unit to spin correctly. Will need to replace main board, console and basket. Office to reschedule; ordrng 1 W10811960 (BASKET ) and 1 W11112662 (CONSOLE ) and 1 W11171748 (CONTROL )"
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWB855DC3 "Arrived on site. Check for No operation issues. Customer states washer shuts down completely during cycle randomly. Also found basket worn now allowing unit to spin correctly. Will need to replace main board, console and basket. Office to reschedule; ordrng 1 W10811960 (BASKET ) and 1 W11112662 (CONSOLE ) and 1 W11171748 (CONTROL )"