Near Austin, TX 78737
Leonardo
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for not heating. Put unit in test mode no error codes found. Turned heating element on and element working. Filled rinse aid dispenser up unit heating at this time could not duplicate issue
Near Round Rock, TX 78665
Lou
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL KDTE104ESS4 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested and error code F4E3 appeared (motor not running). I cleared the code and continued with testing. The unit dispensed water into the tub ad when the motor was to come on, it failed. I advanced through diagnostics and found that the dispenser, drain pump and element all worked properly. I removed and replaced the sump/motor assembly and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL JIM158XYCX2 "arrived on site to install SS cover to ice machine door. Upon further inspection, the customer advised that the cover that is on the door now causes it to stick out too far from the cabinets and doesn’t look right. I attempted to push the unit further back into the cabinets, but the door would not open all the way. I removed the door from the hinges and removed the door cover and before I installed the stainless steel cover I showed the customer how it was going to look with the SS cover. The customer did not like the way it looked and did not want the stainless steel cover on the unit. The customer advised that he was going to contact his builder and request a different type of ice machine; one that has a door that folds down. I advised my service manager of the situation and also advised that there were no screws for the handle, but I no longer needed them anyway. I put the original door cover back on the unit door and placed the door back on its h
Near Killeen, TX 76542
Al
Job Details: 12/31/2018
MICROWAVE GE JVM3160RF4SS "Arrived to inspect microwave with NO power. I confirmed the complaint and removed the fuse from the front and immediately noticed it was blown. I installed a 20 amp fuse and preformed a 1 minute was test and when I opened the door, the newly installed fuse blew. I ordered the following parts:Latch board- WB06X10610Upped door switch WB24X10146Door monitor switch WB24X10205Micro switch WB24X102042 fuses W1327X11138Needs more work; ordrng 1 WB06X10610 (LATCH BOARD ) and 1 WB24X10146 (MICRO SWITCH ) and 1 WB24X10204 (MICRO SWITCH ) and 1 WB24X10205 (MICROWAVE DOOR MONITOR SWITCH ) and 2 WB27X11138 (MICROWAVE FUSE)s and 1 WB27X27171 (MAIN BOARD )"
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Cust cancelled service call
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Cust cancelled service call
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Cust cancelled service call
Near Killeen, TX 76543
Al
Job Details: 12/31/2018
RANGE WHIRLPOOL WFE505W0HS0 Arrived to inspect range not turning on. I checked the voltage at the outlet and got 240. I removed the terminal block cover and saw charred damaged at the black and white wire. I trimmed the wires and added new connectors. The customer was advised to replace the badly damaged range cord. Job Complete.
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
COOKTOP WHIRLPOOL W5CG3024XS01 "arrived on site to inspect cooktop not igniting. Upon further inspection, the customer had the unit unplugged, so when he plugged it back in, immediately, all of the Ignitors began to arc. I unplugged the unit and pulled the unit from the countertop to remove the cooktop. While removing the screws, there was two screws that would not come out none at the right front burner and one at the back left burner. I used liquid wrench to help break them free, but it did not work. The valve that controls the left front burner was stuck and was causing the Ignitors to constantly arc. No gas leaks detected during service, job completed."
Near Georgetown, TX 78628
Cliff
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG525S0HS0 Arrived on site to diagnose a range with an oven that will not light. Tested unit and found failed regulator valve assembly shorted out causing bake and broil not to operate. Replaced valve assembly and tested unit. Found all is functioning properly at this time. No gas leaks were found after services were performed.
Near Austin, TX 78737
Leonardo
Job Details: 12/31/2018
VENTHOOD WHIRLPOOL UXB0600DYS Arrived on site to to install new lights test unit and unit test good. Job complete all lights working at this time.
Near Austin, TX 78733
Cliff
Job Details: 12/31/2018
REFRIGERATOR JENN-AIR JS48PPFXDA Arrived on site to replace compressor and other sealed system parts for refrigerator. Replaced heat exchanger compressor and filter dryer. Put unit into deep vacuum and verified unit held vacuum. Charged unit with 6.75 ounces of Refrigerant. Tested unit and found all is functioning properly at this time and homeowner stated drain pan was just changed my previous company two weeks ago. No water leaks were found at time of service and no further repairs are needed.
Near Spicewood, TX 78669
Cliff
Job Details: 12/31/2018
WASHER GE GTW460ASJ8WW Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found motor mounting bolts loose causing abnormal vibration from motor assembly and machine not to complete spin cycles. Remounted motor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Jerry C.
Job Details: 12/31/2018
WASHER GE GHWS3600F0WW GHWS3600F0WW Arrived to instal part. The customer was direct shipped the console and I removed the existing failed one and installed the replacement. I tested and the prior issue was resolved and all functions were present. No leaks observed during service.
Near Temple, TX 76504
Al
Job Details: 12/31/2018
DRYER ROPER RED4516FW0 Arrived to inspect dryer not drying. I checked continuity and discovered the element was bad. I removed and replaced the element. I reassembled the unit and tested it. Unit tested as designed.JOB COMPLETE.
Near Austin, TX 78749
Kevin
Job Details: 12/31/2018
COOKTOP KITCHENAID KCED600GBL00 "Arrived on site and found cooktop surface is broken, replaced cooktop. Ensured all Elements and fan are working properly after repair, job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE334GPS0 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the inlet hose due to the original leaking. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2018
RANGE KITCHENAID KSGB900ESS2 Arrived on site to test unit for igniter continue to ignite. Test unit and replaced spark modules and unit still igniting. Will need to order new harness ignitor W10432517. Office to reschedule ; ordrng 1 W10432517 (SPARK HARNESS )
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
FREEZER WHIRLPOOL WRB322DMBM00 "Arrived on site. Check for leaking issues. Found clogged drain in freezer. Unclogged drain and tested, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
FREEZER WHIRLPOOL WRB322DMBM00 "Arrived on site. Check for leaking issues. Found clogged drain in freezer. Unclogged drain and tested, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
FREEZER WHIRLPOOL WRB322DMBM00 "Arrived on site. Check for leaking issues. Found clogged drain in freezer. Unclogged drain and tested, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78724
Joseph C.
Job Details: 12/31/2018
WASHER MAYTAG MVWB850YG0 "Arrived on site for “broken door” complaint. Inspected unit and found lid broken, at left hinge. Ordering new door, left hinge, screws and hinge. Office to set return schedule, due to disposition of requested part. No leaks detected, at time of service.; ordrng 1 W10842963 (lid) and 2 WPW10078270 (screw)s and 1 WPW10354271 (hinge) and 1 WPW10544329 (hinge)"
Near Buda, TX 78610
Robert
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8040DW "Arrived on job for complaints of F6E3 code. Code for communication error. Ran diagnostics and control shut down on second attempt code showed on entering diagnostics.
Near Austin, TX 78717
Lou
Job Details: 12/31/2018
MICROWAVE KITCHENAID KBMC140HSS03 "arrived on site to inspect microwave not heating. Upon further inspection, using a cup of water I tested the unit on one minute quick heat. After about 45 seconds, I removed the cup and found the water still cold. I attempted to pull the unit from the wall and found it to be hard wired. I put the unit back in its place and contacted my service manager CS. I explained the issue with CS and advised this job will require a 2nd man to pull the unit and disconnect the wiring just to get it down and work on it. I quoted the customer ; ordrng 1 CNOTE (LSO) and 1 CNOTE (2 HOUR JOB) and 1 WP4375286 (transformr)"
Near Liberty Hill, TX 78642
Lou
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "arrived on site to inspect refrigerator water dispenser making loud noise when dispensing water. Upon further inspection, using an empty cup, the customer dispensed water and I could hear the water line making a loud chatter noise. I removed the waterbox cover to expose the water tube, valve and water lines. Using the same cup, I dispensed water and could hear the valve making the chatter noise, but could also hear the noise coming from the connection under the top left hinge cover. I disconnected the water line connection at the left hinge and then reconnected it and tested the water dispenser again and could still hear the chatter noise. I removed and replaced the dual water valve in the rc section and tested again and could still hear the chattering noise. I pulled the unit from its place and turned the water down at the wall and tested again. The water flow was slow but the chatter stopped. I gradually turned the water up until there was good w
Near Austin, TX 78705
Robert
Job Details: 12/31/2018
DRYER WHIRLPOOL WED85HEFW2 Arrived on job to replace motor and wheel. Replaced wheel and test noise level normal. Seal unable to use order new seal. ; ordrng 1 WED85HEFW2 (SEAL )
Near Buda, TX 78610
Robert
Job Details: 12/31/2018
WASHER MAYTAG MVWB855DC3 Arrived on job to replace gearcase and basket. After replacement of parts ran calibration. No leaks detected at time of service
Near Leander, TX 78641
James
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH75021HZ0 "Arrived on site and tested operation. I found the door is not sitting square causing the lower side to rub against cavity and the top sticks out. If the door is bumped the fan and light comes on. Customer said she heated food in it this morning and it worked. I was not able to get the unit to heat. Unit will need new door, switches and interlocks. I will also bring the mag, cap, and diode to complete repair. Door shows to be factory on,y and office will schedule return visit for repair. ; ordrng 1 W10211974 (switch) and 1 W10269458 (switch) and 1 W10727360 (microswitch) and 1 W11186045 (DOOR-SS) and 1 WP8206419 (interlock-top) and 1 WPW10156813 (interlock-btm)"
Near Austin, TX 78759
Scott
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site , replaced control . Tested unit and wash motor never came on . Replaced sump and motor . . Retested unit all checked good . No water leaks detected at time of service . Job complete ."
Near Martindale, TX 78655
Robert
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived on job for complaints of leaks. Found the leak is into tub from inlet valve. Address for washer is 618. Will need valve to complete repairs. ; ordrng 1 W11210459 (VALVE )
Near Austin, TX 78750
Lou
Job Details: 12/31/2018
REFRIGERATOR GE PTC22MFMALWW "arrived on site to inspect refrigerator not cooling. Upon further inspection, using my multimeter, I placed my thermal lead in the fc section and read temps. The temperature was 28 degrees in the fc section. I did the same for the rc section and my temp reading was 55 degrees. I pulled the unit from its space and removed the back cover and checked amps to the compressor. My Amp reading was .33 amps. I put the cover back on and put the unit back in its place. I removed the Evap cover and found that the Evap fan was not working as it was blocked with ice. I removed the ice with my steamer and the fan came on, but the evaporator did not have a good frost pattern. I advised the customer of my findings ad advised that the unit would need a compressor due to it being weak, which would require a sealed system. The customer advised that due to the units age, they would purchase a new unit
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
WASHER GE GTW330ASK4WW "arrived on site to inspect washer asking loud rubbing noise. Upon further inspection, I placed the unit in diagnostics to test and checked for error codes and there were none. I continued with diagnostics going through all tests....valves, drain pump, level sensor, spin and agitate. During spin mode, I found that the agitator/washplate was loose causing the washplate/agitator to move around and hit the sides of the basket. I tightened the washplate/agitator bolt and tested in spin mode again ad it was fixed.. The unit operated as designed. The customer provided a video of the unit making a loud “thud” noise. When I put the unit in spin mode, the inlet valve came on and when it shut off it made the loud “thud” noise. The unit made the same noise in agitate mode, as well. I advised the customer of my findings and advised that the noises she was hearing was the washplate/agitator and the inlet valve shutting off which is normal noise for the valve. I tilted the un
Near Belton, TX 76513
Steve C.
Job Details: 12/31/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for the unit will not make ice. Tested the unit and found the recirculation pump will turn on and found the condenser fan motor will not turn on and the compressor will make a knocking noise then stop and it is extremely hot. Found the unit will need a new compressor, condenser fan motor, evaporator, non-uv drier. Will need three hours to complete the repair.; ordrng 1 CNOTE (AUTHO) and 1 CNOTE (3HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Austin, TX 78741
Leonardo
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG550S0HZ0 Arrived on site to test unit for oven not igniting. Turned oven on and found igniter clicking 3 times and turning off. Replaced igniter test unit and unit test good unit heated to 350.
Near Austin, TX 78727
Tyler B.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on sote for unit not washing, found pump not running, replaced pump and sump and tests good, no leaks on site"
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "WRF535SMBM00 Arrived to inspect cooling issues. Upon arrival, I found the fc door frozen shut and I was unable to open it without high probability of further damage. Both rc door gaskets were torn and will require replacement. I tested the defrost system and found the element and bi-metal showing correct resistance in circuit from the control, but when I voltage tested, no VAC was measured. The unit will require the control to be installed upon return. I advised the customer to defrost the unit for at least 48 hours prior to our return and I advised with towel placement to catch any overflow of condensate pan water. Office to order door gaskets. No leaks observed during service. ; ordrng 2 W10830162 (gasket-fip)s"
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/31/2018
WASHER MAYTAG MVWC415EW0 Arrived on sote for complaints no spin no drain. Found unbalanced error only stored. R&R suspension and advised customer on loading. No leaks on site
Near Round Rock, TX 78681
Lou
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL GI6SDRXXY02 "arrived on site to inspect refrigerator frosting up. Upon further inspection, I found that the unit is having frost buildup in the fc section at the bottom of the door. I inspected the door gasket and found that it is sealing good, but there is gapping between the fc section cabinet and chassis. Also found that the drawer slides were sticking. Using my steamer, I removed the ice/frost buildup. I used manufacturer approved silicone to seal the gaps. Ad using manufacturers approved grease, I put some of the grease on the slides to allow them to glide better and allow the door to close better. Also, I put some grease on the top of the mullion to allow the left rc door to close better. No water leaks observed during service.
Near Burnet, TX 78611
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "WRX735SDBM04 Arrived to inspect no ice. The issue was actually with ice dispensing and the unit would not dispensed crushed, but the motor could be heard. I found the driver (impeller) spinning on the shaft and it will require replacement. The motor and washer may be needed as well. Office to order parts. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 AUTHO (PARTS AUTHORIZATION) and 1 W10465946 (spacer) and 1 WP63052-2 (impeller) and 1 WPW10309868 (motor)"
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED9200SQ1 Arrived onsite to replace belt on dryer from prior tech’s diagnosis. Removed bulkhead and removed loose belt. Installed new replacement. Reassembled and tested. Dryer now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Florence, TX 76527
Arthur B.
Job Details: 12/31/2018
WASHER AMANA NTW4516FW1 "Arrived onsite for customer complaint of top load washer not starting or draining. When arrived,found tub full of water. Removed all water using shopvac. Removed rain pump and found nail and zip tie lodge inside. Clean all obstructions. Also found latch not engaging. Remove and replaced latch. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Leander, TX 78641
James
Job Details: 12/31/2018
DISHWASHER AMANA ADB1400AGS1 Arrived on site and found door gasket collapsed in upper left corner. Installed new gasket and tested operation. Found unit working properly and no water leaks after repair. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for light not turning off. Test unit and found bad relay on board not opening making light stay on. Customer will think about it and call back if she wants to continue with the job.
Near Austin, TX 78731
Cliff
Job Details: 12/31/2018
RANGE KITCHENAID KDRU767VSS00 Arrived on site to replace blower for range. Replaced blower and tested unit. Found unit is fully functional at this time.
Near Austin, TX 78753
Scott
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW7000DW3 Arrived on site for noisy washer . Ran diagnostics got very loud grinding noise using spin . Ordering gearcase . Please call to set return visit . No water leaks set down at time of service . ; ordrng 1 W10811956 (gearcase )
Near Killeen, TX 76541
Arthur B.
Job Details: 12/31/2018
RANGE FRIGIDAIRE FFGF3023LWE "Arrived onsite for customer complaint of LF burner loose. When arrived,it’s the LF orfice holder assembly that’s loose. Found screw broke into holder causing to be loose. Ordering LF Orfice assembly and screws to complete repair. R/S for 12/28 due to holidays. ; ordrng 2 316240600 (screw)s and 1 316536602 (ignitor assy lf)"
Near McDade, TX 78650
Thomas L.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDE60HXSS4 Arrived on site for unit not cycling properly. Found that the control board was failing and interrupting cycles and beeping. Replaced control tested unit. All operations were now normal. All water connections are dry.
Near Austin, TX 78703
Leonardo
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to test unit for upper rack falling. Test unit and found broken tracks. Replaced both tracks test unit and unit test good no leaks present at this time.
Near Austin, TX 78732
Cliff
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found temperature has increased since initial visit due to Freon leak in fresh food evap. Evaporator, Compressor, filter dryer, and processed I will need to be installed to complete repairs. Office will need to set return appointment for three hour job.; ordrng 1 CNOTES (3 HOUR JOB) and 1 SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT710PAYM0 "Arrived on site for customer complaint of unit not draining, found drain pump motor had failed. I replaced drain pump unit tested good. There is a missing led light on UIB that does not effect functional use of machine."
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to test unit for door not closing correctly. Test unit and found springs broken. Replaced springs test unit and unit test good job complete
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/31/2018
DRYER MAYTAG MEDX655DW1 Arrived on site for the unit will not turn on again. Tested the unit and found the thermal fuse has no continuity. Found the heating element is not grounded and is working properly. Replaced the thermal fuse and tested unit. Unit works properly and check the vent to the outside and it’s located on the roof. Found no airflow to the outside and advise the customer to clean the air vents every six months.
Near Georgetown, TX 78628
James
Job Details: 12/31/2018
REFRIGERATOR MAYTAG MSD2756GEB Arrived on site and tested operation. I found the ice bin door plunger not seated properly and corrected. Due to the plunger being stuck it caused the ice bin auger to bind and get stuck in ice bin. Corrected plunger and auger. Unit working properly. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site and cleared ice from unit ice dispenser bin, and found e2 error tested icemaker and found operating properly in test mode. Found evidence that unit had double filled on occasion causing ice build up and dripping symptoms. Advised that persistent symptoms would result in a need for a new icemaker.
Near Austin, TX 78741
Leonardo
Job Details: 12/31/2018
OVEN WHIRLPOOL WEG515S0FS0 Arrived on site to test unit for oven not heating. Test unit and found igniter not igniting correctly. Replaced igniter test unit and unit test good job complete no leaks present at this time.
Near Belton, TX 76513
Arthur B.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED75HEFW0 Arrived onsite for customer complaint of dryer not heating. Removed bulkhead and found thermal cutoff has no continuity. Removed and replaced TCO and reassembled. Tested unit. Found dryer now heats as intended. Advised customer that house venting needs to be checked due to poor air ventilation. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Georgetown, TX 78633
Cliff
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WOC54EC0AS02 Contacted customer to let them know I was headed their way. They stated that they canceled service on 12/24/18. No repairs are needed at this time as her mother has reset unit edit it is working.
Near Georgetown, TX 78633
Lou
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to inspect oven temps. Upon further inspection, the customer advised that an inspector came and tested the oven temps using a mercury thermometer and advised that the unit was 30 degrees to low and calibrated the unit +30 degrees. I found that the unit has a rapid preheat for single rack and standard multi rack preheat. I explained the difference in the two types of preheat to the customer. Before testing, I recalibrated the unit back to 0 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested on Bake at 350 standard multi rack preheat. My temp readings after Preheat we’re 325, 303, 389, 325, and 391 with an average of 347. I advised the customer of my findings and calibrated the unit +5 degrees. I advised the customer to wait approximately 30 minutes after the Preheat notice to place their food in the unit on the middle rack. Advised the customer that when they press Bake and the temp they w
Near Austin, TX 78758
Scott
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW3090GW "Arrived on site ,replaced control . Tested unit all checked out . Nowater leaks detected at time of service . Job complete ."
Near Austin, TX 78702
Luis
Job Details: 12/31/2018
REFRIGERATOR GE GSE23GSKJCSS "Arrived on site for failed compressor,removed compressor and drier. Installed new compressor and drier found drier blocked by manufacture welds,installed another drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Georgetown, TX 78628
Jonathan
Job Details: 12/31/2018
OVEN JENN-AIR JJW9330DDS "Arrived on site for oven bake not operating. Performed diagnostics mode and performed key encoder test. Found bake not responding. Removed UI and tested continuity test. Found bake key opened. Customer approved repair. Removed failed UI and installed new. Performed key encoder test. All tested good. Paid in full on credit card."
Near Georgetown, TX 78626
Steve C.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH31017HS2 "Find on site for the unit is not heating. Tested the unit and found there is 120 V to the transformer and the magnetron will not turn on. Found the magnetron, diode and capacitor have failed. Replaced all three high voltage components and tested unit. Unit works properly and job complete."
Near Austin, TX 78724
Leonardo
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG320M0BW "Arrived on site to test unit for oven not working. Test unit and found bake or broiler not working. Test unit and found bad board, replaced board test unit and found igniter not getting power. Replaced valve test unit and found igniter gettin power but not coming on. Replaced igniter test unit and unit test good job complete. No leaks present at this time."
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 SR# 7723793064 Robert looked at service history and declared unit non repairable due to 4th time repeat symptom.
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL GI15NDXXB1 "Arrived on site. Check for water valve issues. Found solenoid not shutting off creating a water to go into reservoir constantly. Replaced water valve and cycle, all functions tested OK. Collected total balance of 369.94. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL GI15NDXXB1 "Arrived on site. Check for water valve issues. Found solenoid not shutting off creating a water to go into reservoir constantly. Replaced water valve and cycle, all functions tested OK. Collected total balance of 369.94. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL GI15NDXXB1 "Arrived on site. Check for water valve issues. Found solenoid not shutting off creating a water to go into reservoir constantly. Replaced water valve and cycle, all functions tested OK. Collected total balance of 369.94. No leaks present. Job complete"
Near Austin, TX 78759
Paul
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG505M0BS3 I called the office and spoke with CS before arriving to this call. None of the gaskets that have been replaced came from Plainfield as requested by PR and SM per techlines previous instruction. I called ms and explained this. Ms stated she was good with waiting a few more days for the correct gasket to arrive. Ordering c-notes.; ordrng 1 C-NOTES (PLEASE SEE THE NOTES IN THE CALL AND ONLY ORDER THE GASKET FROM PLAINFIELD PER TECHLINES INSTRUCTION AND REFERENCE THE SR NUMBERS PREVIOUSLY DOCUMENTED.)
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/31/2018
REFRIGERATOR JENN-AIR JF42NXFXDW05 "Arrived on site to replace optics, I replaced optics ice maker tested good. However, no water was entering ice mold. Customer would not sign a damage waiver for me to pull out the built in refrigerator, so I could not check to see if water supply was turned on."
Near Austin, TX 78738
Cliff
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site to diagnose a refrigerator that is louder than normal. Tested unit and found air damper running very loudly and not opening and closing properly. Replaced air damper and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF706EBS01 KRMF706EBS01 Arrived to inspect door issue. I found the doors and cabinet badly out of alignment and I corrected. I verified all four ice maker housing hooks were engaged and I corrected left door height. The dispenser bezel was bent up at the bottom of the trim and will require ordering. No leaks observed during service. ; ordrng 1 W11125932 (trim)
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW7500GW0 "WTW7500GW0 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and UI and calibrated the unit. I tested within service test mode and the operation of the buttons was improved. Operational test good, no leaks observed during service."
Near Kempner, TX 76539
Arthur B.
Job Details: 12/31/2018
MICROWAVE MAYTAG MMV6190DS1 "Arrived onsite to complete repair on OTR microwave from prior visit’s diagnosis. Removed transformer, interlock and switches. Reassembled and tested. Found unit will shut off after 20 seconds. Upon inspection, found magnetron and magnetron TOD was loose and not secure properly. Secured magnetron to cabinet and TOD to magnetron. Reassembled and tested unit. Unit now heats as intended. No other issues found.
Near Austin, TX 78759
Scott
Job Details: 12/31/2018
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site for unit making unusual noise only when clothes are in unit . Replaced rollers , pulley . Checked felts nothing stuck . Drum does look a bit warped and noise seems to come from baffles . Removed and nothing found underneath . Ordering drum . Please call to set return visit .; ordrng 1 W10508188 (drum)"
Near Austin, TX 78734
Cliff
Job Details: 12/31/2018
WASHER WHIRLPOOL GSW9800PW2 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found drive coupling broken. Replaced drive coupling and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.Coupling
Near Hutto, TX 78634
Steve C.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on site for the unit is not washing dishes. Removed the sump and motor and found the connector to the pump was off. Secured the wire connector to the pump and assembled the unit. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Near Austin, TX 78729
Paul
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8040DW4 "I checked stored error codes and found an F9E2, F3E1, & F0E5. I erased the error codes and ran test 51. All test passed. I ran it a 2nd time just to make sure test 5 passed and the unit did not drain. I could hear the drain motor starting and stopping. I found the connector at the drain barely hanging on. I slid the connector on all the way and tested the unit again. All test passed. I explained to the customer to cut back on detergent because I suspect this is the issue causing the F3E1 and I explained the unbalance load error. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78726
Cliff
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that will not turn on. Found wall switch for dishwasher power off. Reset switch to on position and tested unit. Found all is functioning properly at this time. Homeowner was unaware wall switch control dishwasher power. No leaks were found at time of service.
Near Leander, TX 78641
James
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT970SAHZ Arrived on site and tested operation. I ran diagnostics and found no faults. All functions test good and unit functioning as designed. Instructed customer on best practices for best drying results
Near Cedar Park, TX 78613
Jerry C.
Job Details: 12/31/2018
OVEN WHIRLPOOL GBD307PDB7 "GBD307PDB7 Arrived to inspect error code. The unit had an F2E6 stored and after attempting to cancel the code, operation resumed. I tested both upper and lower chambers and they both heated. Per the service manual the issue likely is due to the cancel circuit failing and the keypad should be replaced. I advised the customer if the issue persists after the keypad has been replaced, a control rebuild would be needed 1 WP8300440 (panl-cntrl)"
Near Round Rock, TX 78681
Lou
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWX655DW1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the washplate ad installed a new belt. The motor that was sent with me was damage in the box and wash the same motor that was previously installed. I left the previously installed motor on the unit and tested the unit and it operated as designed with no error codes at the end of testing. No water leaks observed during service, job completed. Customer paid in full at previous service call."
Near Georgetown, TX 78626
Cliff
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to diagnose a refrigerator that is not producing ice. U2 icemaker motor error saved in control. Verified icemaker has no motor function. Icemaker will need to be replaced to complete repairs. Return date is set for 12/27/18 with an a.m. request.svc/Lbr (169.99+tax)Icemaker (158.41+tax); ordrng 1 WPW10764668 (ice maker)
Near Round Rock, TX 78665
Lou
Job Details: 12/31/2018
RANGE WHIRLPOOL WFG745H0FS1 "arrived on site to inspect range cooktop burner. Upon further inspection, the customer advised that the front left burner would not ignite properly. I tested the burner and found that it will not ignite when the gas is turned on. I found that the Ignitor was not arching properly. I attempted to adjust the burner cap and got the same results. I removed and replaced the burner head/ignitor assembly and tested the burner again. The burner ignited as designed. No gas leaks detected during service, job completed."
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site. Check for gasket issues. Found freezer gasket off at the bottom allowing gasket not to seal to cabinet. Re-positioned and installed gasket and heated, all functions tested OK. Instructed customer to leave it closed for at least an hour before opening so gasket can mold itself the cabinet. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site. Check for gasket issues. Found freezer gasket off at the bottom allowing gasket not to seal to cabinet. Re-positioned and installed gasket and heated, all functions tested OK. Instructed customer to leave it closed for at least an hour before opening so gasket can mold itself the cabinet. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site. Check for gasket issues. Found freezer gasket off at the bottom allowing gasket not to seal to cabinet. Re-positioned and installed gasket and heated, all functions tested OK. Instructed customer to leave it closed for at least an hour before opening so gasket can mold itself the cabinet. No leaks present. Job complete"
Near Austin, TX 78731
Cliff
Job Details: 12/31/2018
WASHER WHIRLPOOL WFW85HEFW1 Arrived on site to diagnose a washing machine that is not washing towels properly. Tested unit through diagnostics and found no failure codes or mechanical issues with machine. Noted homeowner was not using fabric softener and using organic soap. Advised homeowner on the soaps and products to use along with best cycles to increase performance and quality of washing. No repairs are needed at this time and no leaks were found at time of service.
Near Harker Heights, TX 76548
Al
Job Details: 12/31/2018
DRYER MAYTAG MEDB835DC4 Arrived to inspect dryer with AF code. I removed and checked the temperature with the dryer vent on and off. On I got 250 degrees and off the highest was 175. I removed and replaced the thermostat. Unit tested as designed.No lint observed at the time of service.JOB COMPLETE
Near Leander, TX 78641
James
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site and tested operation. I found the noise coming from the freezer area only when the freezer evaporator motor is running. I found the fan motor to be the cause of the vibration sound. . Installed new fan motor assembly and tested operation. Unit working properly. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Check for draining issues. Found hose clogged up not allowing unit to drain. Replaced hose and cycle, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Check for draining issues. Found hose clogged up not allowing unit to drain. Replaced hose and cycle, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Check for draining issues. Found hose clogged up not allowing unit to drain. Replaced hose and cycle, all functions tested OK. No leaks present. Job complete"
Near Elgin, TX 78621
Joseph C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for “no ice production” complaint. Inspected unit and could not find leak on valve, from filter head. Icemaker did not seem to be triggering solenoid, so that I could not trace leak. Finally got water coming to icemaker and found leak to be coming from icemaker line. Ordering icemaker line and associated parts. Return for repairs on 01/08. No other leaks detected, at time of service.; ordrng 1 W11120581 (tube-water) and 1 WPA3223101 (insert- pl) and 1 WPM0114003 (clip- spee) and 1 WPW10137519 (tube-water)"
Near Austin, TX 78745
Robert
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer said door already replaced office to follow up
Near Austin, TX 78756
Joseph C.
Job Details: 12/31/2018
RANGE WHIRLPOOL WEG515S0FS0 "Arrived on site for “missing knobs and burner caps” complaint. Inspected unit and found knobs and burner caps missing. Installed new knobs and burner caps. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Georgetown, TX 78628
James
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. I found unit has f2e2 error. Ran checks per tech sheet and found ui at fault. Installed new ui and found that the ui only beeps but no indicators light up. I found the control has also failed. Spoke to CS about ui coverage. Installed control and tested. Unit working properly. Job complete
Near Austin, TX 78734
Cliff
Job Details: 12/31/2018
RANGE KITCHENAID KEBC107KSS0 Arrived on site to diagnose an oven that is not staying functional. Found control board has loose connection causing it to Lose power when can panel is moved. Control will need to be rebuilt and reinstalled to complete repairs. Pulled control today to be sent off for rebuild. Office will need to contact homeowner and set return appointment. ordrng 1 4452894 (SEND FOR REBUILD (EXPEDITE))
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site and found unit console with computer failure. Replaced console. Now unit is operating as designed.
Near Austin, TX 78703
Luis
Job Details: 12/31/2018
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on site for no ice. Ran diagnostics water leaking from under filter unit passed all other diagnostics advised customer to allow unit to run 24hrs with out filter if ice is made issue with filter
Near , TX 78633
Jerry C.
Job Details: 12/31/2018
OVEN KITCHENAID KODE300ESS04 KODE300ESS04 Arrived to inspect no power. The unit had line voltage present and 13.5 VDC was present to the UI/console. Office to order console. Office to contact the customer to arrange return service. The unit was partially disassembled. The customer was not available to sign the receipt. ; ordrng 1 W11087457 (console)