Near San Marcos, TX 78666
Kevin
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on site and inspected refrigerator and found ice production is good but cubes are small and are all fused together. Took one picture. Spoke with tech line and they said this is usually due to low water pressure. Found water from the dispenser pressure is also low. Water from source and leaving valve on the rear of the fridge has good pressure. Customer is not using filters due to an RO system. Tech line recommended replacing the filter housing and possibly the valve pressure is being lost somewhere inside the refrigerator SR7726224574; ordrng 1 W11024083 (housing) and 1 W11189600 (FILTER BRACKET) and 1 W11194380 (DUAL VALVE)
Near Georgetown, TX 78626
Al
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG505M0BS3 "Arrived to inspect glass door issues.Confirmed the door is looser than usual.Will need new glass door, handle and name plate to complete repair.Doo was damaged in box.Needs more work ; ordrng 1 W10894054 (HANDLE ) and 1 W11176456 (GLASS DOOR )"
Near Austin, TX 78739
Leonardo
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit not cleaning dishes correctly. Test unit and found unit over sudsing and bottom and top spray arms clogged. Cleaned spray arms test and removed suds test unit and unit test good job complete no leaks present at this time. Advised customer to clean unit with vinegar to remove calcium build up.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/28/2019
WASHER MAYTAG MVWB835DW0 Arrived onsite for customer complaint of top load washer making loud grinding noises. Spin wash basket and found gearcase grinding. Removed and replaced gearcase. Reassembled and calibrated unit. Unit completed successfully. All water connections were dry at time of service.
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator door light staying on. At time of service light was off. Inspected unit and work area. Found deli control not working. Gained access to control and found corrosion and broken wire inside door (see SD-QUICKPIC). Will need to replace deli drawer, deli control and returning with harness. ; ordrng 1 SEENOTE (OFF TO SCH) and 1 W10815669/STAINLESS (LEFT DELI DRAWER FRONT) and 1 W11170612 (DELI DRAWER HARNESS )"
Near Round Rock, TX 78681
David Z
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose a dishwasher that was not drying efficiently. Examined dishes and found most to be relatively dry, with condensation noted on the roof of the tub, and also around the vent. Called tech like and spoke to David SR7726212874. With no error codes present and Heater working fine, there is no further action to be taken. Checked water at the tap and it did not feel very hot, warm at best. Advised customer to wipe the walls down with rinse aid on a paper towel, and to increase the houses hot water temp. Per tech line the unit is working as designed."
Near Austin, TX 78705
Wesley
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite and found hair caught in between bellow and door liner. Advised that this can cause water Channels. Advised on preventative maintenance.
Near Austin, TX 78750
Andy
Job Details: 10/28/2019
REFRIGERATOR FRIGIDAIRE FFHS2313LS4 Arrived on site for refrigerator not cooling and beeping. Customer was not home but allowed approved access. Tested and inspected unit and found failed start relay No water leaks present at time of service.; ordrng 1 241707718 (START RELAY) and 1 SEENOTE (COLLECT SERVICE FEE ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for unit with no ice, found ice maker motor stuck, removed and replaced ice maker, upon bucket removal, bucket was jammed and will need replacement to complete repair ; ordrng 1 W11185686 (ice-contnr)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived onsite for unit door not closing, found door jamming and end of throw, found unit installed correctly, only way door would shut would have to remove gasket, tub mount were pushed forward causing issue, u it will need new tub to complete repair ; ordrng 1 CNOTE (OFFICE RS) and 1 WPW10681506 (TUB)"
Near Austin, TX 78759
Cliff
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to install door for refrigerator. Installed FC door and found top right corner dented. Door will need to be re-ordered and office will need to set a return date once shipping is known.; ordrng 1 LW10728959 (dor-fip)
Near Lockhart, TX 78644
Robert
Job Details: 10/28/2019
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven light not working. Replaced socket and bulb to unit. Tested unit and found that the UI control board was not sending power to turn on light bulb ordered part #W11126814 office to reschedule ; ordrng 1 W11126814 (CONTROL )
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/28/2019
OVEN WHIRLPOOL WFG320M0BB2 Arrived on site for light bulb exploded when using oven. Customer stated that light had never workedPerformed diagnostics and gained access to light socket and found broken knob. Tested voltage to socket and found correct. Removed broken light bulb and installed new. Tested operation and all tested good. Called Whirlpool safety team and spoke with Breion. Received authorization for lightbulb and burner knob. ; ordrng 1 WPW10339442 (BURNER KNOB)
Near Austin, TX 78739
Kevin
Job Details: 10/28/2019
DRYER WHIRLPOOL MGDC215EW2 "Arrived on site and found motor pulley has failed and shredded belt. Motor is covered under 10 year warranty after replacement dryer is now operating normally, removed all lint from interior, job complete."
Near Liberty Hill, TX 78642
James
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested unit for leaks. I found reservoir has not been filled and water had not yet made it to the dispenser. I found water residue on dispenser paddle coming from ice chute. Cycled ice maker and found no water leaks from ice maker. Tested temps and found freezer at 1 degree and fresh food at 37. Unit tests good and no water leaks observed during testing. Unit is new construction and it’s possible that the unit was turned off and the ice produced had melted. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 10/28/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and tested operation. I found only top half of display working and not response from feature button or power buttons. Installed new console and tested. Unit tests good. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for unit that will not complete cycles. Tested unit find multiple failures. There is power from the control to the wash motor however the wash motor has failed. There is a 71 failure code. The heating element is an open element. Will return to replace motor, element, and control. Water connections are dry.; ordrng 1 W10518394 (heater)"
Near Harker Heights, TX 76548
Al
Job Details: 10/28/2019
DRYER MAYTAG MEDB835DC4 "Arrived to install previously ordered parts.Removed and replaced the rollers, housing and wheel.Unit now operates as designed.Job complete"
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
WASHER LG WT5070CW
Near Austin, TX 78759
David Z
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDF130PAHS0 Arrived on site to install previously diagnosed parts. Checked in with leasing office and was informed this unit is not having any issues and there is no service request. Resident says unit is working fine. No work performed. Call complete.
Near Georgetown, TX 78628
David Z
Job Details: 10/28/2019
WASHER LG WM3670HVA "Arrived on site to diagnose a noisy Washer. Performed diagnostics and heard very loud rumbling coming from unit when spinning. Removed back access panel and found what looked like rust / mud around the stater. Removed rotor and found bearing has been leaking and caused the stater to be covered in rust, and noise is a bad bearing.; ordrng 1 CNOTE (OFFICE NEEDS TO CONFIRM PARTS COVERAGE WTH LG WARRANTY. IF APPROVED NEED TO ORDER OUTER TUB, STATER AND ROTOR)"
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/28/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to inspect unit for sparking. The customer informed me that they put a paper plate with frozen vegetables in the microwave for approximately 20 seconds. Each time within 10 seconds to plate would flame up. The customer and I tried many many things and it would not duplicate the issue. I reported the issue to the safety team and spoke with Eric to document the file.
Near Austin, TX 78741
Luis
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Brand unit complex all units vacant. Arrived to unit for water leaking found fill tube extension not sitting inside icemaker fill cup to the side causing water to leak on freezer compartment floor during fill. Removed icemaker installed extension correctly to fill cup ran icemaker through a cycle water filled icemaker with no leaks.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for door replacement, removed and replaced door, upon testing found dispenser light wouldn’t turn off, replaced panel and tested good"
Near Round Rock, TX 78665
David Z
Job Details: 10/28/2019
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site to diagnose a microwave that was blowing grease on the cabinets above it. Performed diagnostics and found there is a tiny bit of backpressure coming out the front top vents. Checked the vent above the unit and found it is open and properly venting. Removed unit from the cabinet and removed the outer skin and checked the blower housing. Blower housing looks good. At this time,e all parts appear to be working as designed, but there does appear to be an abnormal grease buildup. Customer is dissatisfied with the fact there is this much grease and there is any back pressure at all. Advised that this isn’t a perfectly sealed unit, and there will be grease buildups. Customer wants the unit replaced.
Near Austin, TX 78739
Luis
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerant leak at thermistor clip,found thermistor cracked. Removed evaporator installed a new evaporator and filter drier,replaced harness secured thermistor to correct location on suction line using foil tape and a zip,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on found cap tube plugging on inlet to evaporator due to moisture in system. Flushed system,replaced filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site for unit getting too cold and fresh food section. Removed and replaced sticking damper door. All water connections are dry.
Near Kyle, TX 78640
Leonardo
Job Details: 10/28/2019
OVEN MAYTAG MGS8800FZ0 Arrived on site to test unit for door not sitting correctly. Test unit and found broken hinges. Replaced both hinges test unit and unit test good job complete.
Near Hutto, TX 78665
Thomas L.
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to inspect unit that will not drain. Found unit to be totally inoperable. Removed power from unit and reconnected power to unit. Unit now tests correctly. No water leaks at this time.
Near Austin, TX 78721
Joseph C.
Job Details: 10/28/2019
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for “won’t finish wash” complaint. Inspected unit and found latch faulty(F5E2 error). Removed and replaced latch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Georgetown, TX 78626
Paul
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived onsite for the refrigerator that is not cooling correctly in either compartment. The unit was working when we arrived. Ms stated the unit does get cold enough but it will warm up at times and the food product in the freezer will thaw. From everything the customer was describing it sounded like the unit was staying in defrost to long. I replaced the control and the evaporator thermistor. The unit is working as designed at this time. Call complete.
Near Lakeway, TX 78734
Andy
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL KSCS25INSS00 "Arrived on site for refrigerator possible water leak. Noted there is some floor damage from water and unit being moved by friends of customer. Customer signed waivers. Customer feels that unit might be leaking or that her cleaner is letting water under unit when mopping. Customer also stated that unit was moved out for 6 hours and put back in place to see if water would be under unit and there was none. Tested and inspected unit and found no signs of water leakage. Checked all water connections and were dry, checked inside of refrigerator and freezer for signs of water and found none checked water connection at wall with no leaks. Checked water and ice dispenser with no signs of leaking. Unit is operating properly with no signs of water leaks.
Near Austin, TX 78729
Cliff
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found gapping in cabinet causing condensation around evaporator fan and noise issue. Gapping will need to be sealed with food grade silicone to complete repairs.; ordrng 1 WP482338 (adhesive)
Near Liberty Hill, TX 78642
James
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived on site and installed new fan motor with harness. Ran diagnostics and found unit is working properly. Instructed customer that the unit may take up 24 hours to cool to temp and 48 hours for ice production
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTM354EBS2 "arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics and tested. When the motor came on, it began to make a loud humming noise. I finished testing and the unit operated as designed other than the loud noise from the motor. I advised the customer that the sump/motor assembly would need to be replaced. No water leaks observed during service.; ordrng 1 W10805015 (pump&motor)"
Near Austin, TX 78746
Scott
Job Details: 10/28/2019
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice . Found recerc pump had failed . Replaced pump tested unit . All checked normal ,no water leaks detected at time of service .
Near Austin, TX 78757
David Z
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL KBFS25ECMS00 "Arrived on site to diagnose a refrigerator that was not cooling in either compartment. Performed sealed system checks, and found evaporator had no frost pattern. Only found ice in top right corner of Evap area around the lines. Checked amp draw and only saw .04a. When unit was unplugged compressor kicked immediately back on when plugged in. Unit requires sealed system repair. Performed checklist and submitted. Ordering WPW10143759 dryer, SF8404 access valve, W10507884 compressor, WPW10346415 condenser for sealed system. Office to reschedule with sealed system tech. ; ordrng 1 CNOTE (OFFICE TO RESHEDULE SEALED SYSTEM TECH) and 1 SF8404 (STUB) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10346415 (condenser)"
Near Leander, TX 78641
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for unit leaking from dispenser, found plate not sealing with water under, replaced plate, also found upper back sweating and frost in freezer found unit to need adapter update , replaced ice maker in case of double filling.; ordrng 1 CNOTE (OFFICE RS ) and 1 W10864519 (adapter)"
Near Manor, TX 78653
Joseph C.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site for “oven not heating” complaint. Inspected unit and found control to be faulty. Removed and replaced control. Tested unit. Unit is performing as designed.
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
COOKTOP WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop burners not igniting. Upon further inspection, the customer advised that the front right burner was not igniting properly. I found that the burner cap was not sitting on the burner correctly. I adjusted the cap and tested and it ignited as designed. I found that the back left burner flame needed to be adjusted as it was too high in the low selection. When I attempted to adjust the flame, the flame would not adjust correctly. I advised the customer of my findings and am ordering the the back left burner valve(s No gas leaks detected during service.; ordrng 1 W10594392 (valve-gas) and 1 W11256503 (VALVE-GAS)"
Near Georgetown, TX 78633
Lou
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "arrived on site to inspect refrigerator noises. Upon further inspection, I found that when the compressor comes on, the condenser coils vibrate loudly. Using the sealant prescreened for the call, I folded some of the sealant and placed it in between the coils and the bracket underneath the coils to provide a padding so the coil doesn’t vibrate on the bracket. Leveled the unit and then tested the unit and it operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78721
Joseph C.
Job Details: 10/28/2019
REFRIGERATOR MAYTAG MRT118FFFZ05 "Arrived on site for “sharp edges on doors” complaint. Inspected unit and found sharp edge on fresh foods door. Smoothed edge for customer and recommended soft rubber edging, from hardware supplier. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/28/2019
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for hot surface light staying on. Inspected unit and work area. Found at time of service indicator light was off. Performed diagnostics mode and checked operation. Tested light and found indicator light turning off when unit cools down. All tested good.
Near Round Rock, TX 78665
Thomas L.
Job Details: 10/28/2019
ICE MACHINE KITCHENAID KUIC15NRXS0 Arrived on site to inspect unit per safety team. Reported findings to them. See pictures. Unit will need a power cord before anything can be diagnosed. Manufacturer is sending power cord to customer. Rescheduling 3 to 5 days due to manufacturers request.3912; ordrng 1 WPW10193296 (harness)
Near Austin, TX 78737
Luis
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling issue in fresh food found evaporator incased in ice diagnosed faulty evaporator thermistor. Defrosted evaporator replaced fan assembly that includes both thermistors,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws. Changed defrost setting to basic.
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
WASHER LG WT5070CW "arrived on site to inspect washer error code. Upon further inspection, I turned the power on to the unit and it showed no error codes. I placed the unit in diagnostics and tested and when the unit began to sense to agitate, it would make a loud grinding noise. When the washplate began to turn so when the grinding noise began. I stopped testing and tilted the unit back and found the rotor bolt was loose. I removed the bolt and removed the rotor and then placed the rotor back on and placed the bolt back on and tightened it. Retested the unit with customer present and the unit operated as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
David Z
Job Details: 10/28/2019
WASHER LG WT7300CV "Arrived on site to diagnose a washer that was not powering on. Performed diagnostics and checked voltage at wall, and found proper voltage. Traced it through cable and found voltage to control. No power going to UI. Ordering 1 CONTROL AND CONTROL Panel with unknown part numbers. Office to reschedule once parts info is attained. ; ordrng 1 UNKNOWN (CONTROL) and 1 UNKNOWN (CONTROL PANEL)"
Near Austin, TX 78750
Scott
Job Details: 10/28/2019
OVEN WHIRLPOOL KOCE507ESS06
Near Canyon Lake, TX 78132
Richard
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to install new parts ordered. Installed new ice door and mullion. Refrigerator tested good. Ice maker making good ice and no leaks detected. Complete
Near Round Rock, TX 78681
Paul
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for the dishwasher with the rails breaking and rusted. I found the rails defective. I replaced the rails.
Near New Braunfels, TX 78132
Richard
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW8500DW0 Arrived onsite for the washer making a loud noise while spinning at high speed. Ran diagnostics and heard the noise. I spun the basket by hand and saw a wobble. Looked like a out of round basket or bent gear case shaft. Called tech line and they stated to replace basket and gear case again. Ordering parts.; ordrng 1 W10811956 (drum assy) and 1 W10811960 (spin
Near Round Rock, TX 78664
Tyler B.
Job Details: 10/28/2019
MICROWAVE WHIRLPOOL WMH32519HV3 "Arrived on site for unit not venting, found motor bad. Replaced motor and tested good"
Near Austin, TX 78729
Cliff
Job Details: 10/28/2019
DRYER WHIRLPOOL NED4655EW1 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found failed door switch. Replaced switch and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for unit not making ice. Ran diagnostics and found motor lost position, attempted to fill and failed due to frozen tube, activated heater via test and got no voltage. Unit will need control to complete repair ; ordrng 1 CNOTE (PART AUTHO ) and 1 W10843055 (cntrl-elec)"
Near Austin, TX 78746
Brandon
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of unit leaking and sputtering when calling for water. Found filter was not sealing properly, advised customer to get new filter, and if problem continues will need reservoir and valve."
Near Austin, TX 78738
Kevin
Job Details: 10/28/2019
DRYER MAYTAG MEDB855DC4 "Arrived on site and found dryer is making a noise during operation, disassembled it and found clothing items causing fan to drag. Cleared clothing and noise has stopped. Took one picture no lint found in dryer at time of service, job complete"
Near Austin, TX 78728
Scott
Job Details: 10/28/2019
DRYER MAYTAG WGD4815EW1 "Arrived on site for no heat dryer . Found thermal fuse had blown . All other fuses, and thermostats checked good . Igniter element checked normal as well . Replaced fuse . Tested unit , unit is heating as designed . Did clean out some lint and change from unit . Job complete."
Near Liberty Hill, TX 78642
James
Job Details: 10/28/2019
REFRIGERATOR LG LFXS30726S02 "Arrived on site and tested operation. I found compressor making a buzzing sound and gurgling. Temp in freezer at 21 degrees and fresh food at 46 degrees. I found fresh food evaporator sweating and freezer has partial frost pattern. Cycled unit with test button and found same result. Unit has failing compressor. Recovered refrigerant from system and installed new compressor, drier and stub. Updated software with jig. Vacuumed system to clear and test for leaks. Charged with 4.76oz 134a and tested operation. Unit tests good. Job complete"
Near Georgetown, TX 78626
David Z
Job Details: 10/28/2019
MICROWAVE AMANA AMV2307PFS "Arrived on site to diagnose a microwave throwing an F1E4 error code. Performed diagnostics on unit and ,ensured voltages at the control relay and terminal. Voltages off brown wire should be 120v, and it was showing 0 at times. Replaced main control to correct issue at relay. Retested and after a couple tries issue presented itself again. Interlocks are showing good, but will return with them. Ordering harness as wire appears to be dropping voltage. Ordering W11300385 harness. ; ordrng 1 W11300385 (HARNESS)"
Near Austin, TX 78759
Scott
Job Details: 10/28/2019
DISHWASHER KITCHENAID KUDS03FTSS0 "Arrived on site for upper rack washing poorly . Customer stated unit was cleaning again but still wanted it looked at . Ran diagnostics cycle , all checked normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78703
Leonardo
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE204EBL1 Arrived on site to test unit for unit leaking. Found leak coming from diverter motor. Will need to order new sump and motor WPW10605058 Will also need to order new retainers WPW10503548 x4. ; ordrng 4 WPW10503548 (RETAINERS )s and 1 WPW10605058 (SUMP AND MOTOR )
Near Pflugerville, TX 78660
Scott
Job Details: 10/28/2019
WASHER MAYTAG MHW5100DW0 "Please send hard copy for both bills bye mail.Arrived on site ,replaced drain pump . Ran diagnostics all checked normal . No water leaks detected at time of service .
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived onsite for unit not drying . Ran diagnostics and found dispenser not working, removed and replaced dispenser and tested good."
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/28/2019
REFRIGERATOR LG LFXC24726S/00 "Arrived on site for refrigerator not cooling. Performed diagnostics and checked temperature and found at ambient temperatures. Gained access to compressor and control. Tested voltage to compressor and found 115 volts, compressor should be running at between 150 to 180 volts with unit at ambient temperature. Will need to replace compressor, filter drier and add a access valve. ordrng 1 ADH73150210 (FILTER DRYER ) and 1 ADL73341415 (EVAPORATOR ) and 1 COMPRESSORKIT (COMPRESSOR KIT) and 1 TJ90SF8404 (ACCESS VALVE )"
Near Georgetown, TX 78628
Lou
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTM354ESS1 "arrived on site to inspect dishwasher dispenser not operating. Upon further inspection, I placed the unit in diagnostics showing no error codes. The dispensed water into the tub and when the motor was supposed to come on, it failed. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and checked for leaks. Retested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Seguin, TX 78155
Robert
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW6620HW0 "arrived on job to test unit for not tumbling or spinning. Replaced ACU. Found that wire harness connection was broken. Ordering part #W11318751 and part #W10919932. Office to reschedule, request a 2 man job and 2hr ; ordrng 1 CNOTE (2 HR JOB) and 1 CNOTEINDESCRIPTION (2MAN) and 1 W10919932 (WIRE HARNESS ) and 1 W11318751 (WIRE HARNESS )"
Near Harker Heights, TX 76548
Al
Job Details: 10/28/2019
WASHER MAYTAG MVWB835DW4 "Arrived to inspect unit issues, removed and replaced the latch.Calibrated and service tested the unit and unit began operating as designed.All water lines were dry at the time of service.Job complete"
Near Kyle, TX 78640
Richard
Job Details: 10/28/2019
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for the dryer not turning on at all. Found that the dryer is not turning on at all. Checked for voltage and found that there is only 125VAC being supplied to the dryer. Advised customer to call an electrician to come out and look at the outlet. Complete
Near Pflugerville, TX 78660
Scott
Job Details: 10/28/2019
DRYER WHIRLPOOL WED70HEBW0 "Arrived on site ,replaced control and thermal fuse per previous diagnoses . Unit is still not coming on . Found belt switch to be broken . Ordering switch and AUTHO . .please call to set return .; ordrng 1 AUTHO and 1 W10847984 (switch)"
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to insect refrigerator noises and fan not turning off. Upon further inspection, I test3d temps in the FC=11 degrees and RC=57 degrees. I removed the bottom crisper drawer and found a large amount of ice built up on the RC evaporator and cover. I placed the unit in diagnostics and ran tests 1, 2, and 3 and the unit passed except in test #3, the damper never opened. I ran test 56 and the ice maker showed no error code. Also, I found that the RC lights and FC light are not working. Due to this issue occurring for the 3rd time, I contacted Techline and spoke to Kathy and advised of my findings. Kathy advised that test #4 needed to be run so have the customer defrost the unit and when I return run the test and contact Techline with my results. I advised the customer of my discussion with Techline and had the customer er sign the waiver of damages from defrosting refrigerator. I am ordering the LED control, damper control, RC Evap harness
Near Belton, TX 76513
Arthur B.
Job Details: 10/28/2019
OVEN GE CT9050SH1SS "Arrived onsite to correct sensor to wall oven . Removed and replaced wall oven temperature sensor. Reassembled,powered up unit and observed preheat. Unit now works as designed. No issues found.
Near Del Valle, TX 78617
Joseph C.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for “ice clumping and sitting behind dispenser door/lower fresh foods bin not sliding easily” complaint. Inspected unit and found no issues with dispenser. Recommend customer remove cup/glass from dispenser slightly slower than before. This will allow last ice to drop and not get stuck behind dispenser door. Dropped ice holds door open and warm moist air intrudes to melt ice. This is why only ice in front of hopper gets melted. Found lower fresh foods drawer guide not mounted correctly. Reinstalled guide. Drawer slides as designed, now. No leaks detected, at time of service."
Near Killeen, TX 76549
Al
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW8040DW1 "Arrived to inspect washer not spinning issues.Tested unit and got he following error codes.F0E3 OVERLOADF0E5 OFF BALANCE LOADF2E1 UI STUCK BUTTON F6E2 COMMUNICATION ERRORCustomer advised he fils the washer up with clothes and starts the unit.I free spun the washer tub and confirmed in service test mode the unit works as designed.Spoke about loading, care and maintenance practices.All water lines were dry at the time of service.Job complete"
Near Temple, TX 76502
Dylan T.
Job Details: 10/28/2019
COOKTOP FRIGIDAIRE FFGC3626SS Arrived on site customer complaint was cooktop had scratches in it when it was installed by the installers install the new one when I was more than halfway installing the new top we saw scratches under the vent hood lights need to order a new one and get it back on the schedule; ordrng 1 809218331 (main top)
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived on site for food prematurely spoiling and no water dispensing operation. Found fresh food section not holding because the diverter continues to open and close. Also found that the filter head is not allowing water to flow. Currently water connections are dry.; ordrng 1 W11194438 (FILTER HEAD)
Near Cedar Park, TX 78613
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR FRIGIDAIRE LFFH2067DW2 "Arrived onsite for unit not cooling, found compressor not on, found u it had no power, found braker tripped,
Near Austin, TX 78703
Wesley
Job Details: 10/28/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 arrived onnsite and found unit had wiring issue after replacing modules and verifying 16 v dc at power board. Advised customer that further assistance could be found with customer service.
Near Austin, TX 78759
Scott
Job Details: 10/28/2019
DISHWASHER KITCHENAID KUDS03FTSS0 "Arrived on site for for no drain dishwasher . Found nothing wrong with drain pump motor, no foreign objects found in pump. Did find drain hose was clogged . Flushed out hose . Unit is now draining . No water leaks detected at time of service . Job complete .
Near Austin, TX 78730
Scott
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Arrived on site for not dispensing ice . Dispenser motor does not rotate auger shaft just humms. Ordering motor ,shaft and food grade grease . Will need autho . No water leaks detected at time of service . Please also resend copy of notes from last visit . ; ordrng 1 AUTHO and 1 WP2323603 (motor) and 1 WP542638 (grease) and 1 WPW10258544 (shaft)"
Near New Braunfels, TX 78130
Robert
Job Details: 10/28/2019
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived on job to replace microwave door. .; ordrng 1 W11247223 (DOOR)
Near Point Venture, TX 78645
Paul
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 Arrived onsite for the refrigerator that the customer can’t get the filter installed on. I showed the customer how to put petroleum jelly on the filter housing o’rings and I installed the filter.
Near Buda, TX 78610
Leonardo
Job Details: 10/28/2019
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for right front burner not coming on. Replaced burner head and cap kit test unit and unit test good job complete.
Near Hutto, TX 78634
Tyler B.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for unit not drying, ran diagnostics and found dispenser not dispensing. Removed and replaced dispenser and tested good."
Near San Marcos, TX 78666
Richard
Job Details: 10/28/2019
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for the dryer not heating properly. Ran diagnostics and all functions tested good. Inspected terminal block and cord and it all checked good. Found no issues dryer is heating to manufacture specs. Complete
Near , TX 78610
Leonardo
Job Details: 10/28/2019
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test uni for drawer not sitting correctly. Found glide had fallen from drawer. Secured glide test unit and unit test good job complete
Near Austin, TX 78746
Brandon
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for customer complaint of fresh food evaporator covered in ice, found evap fan motor with harness was faulty, I replaced fan motor, unit tested good.
Near San Marcos, TX 78666
Richard
Job Details: 10/28/2019
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for the dryer not powering on. Upon inspection found that the power cord was burned and caused an arc with the power wires on the dryer. Replaced terminal block and L1 wire on the dryer harness. Could not test because power cord is no good. Advised customer to purchase new cord. Complete
Near Austin, TX 78733
Brandon
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site for customer complaint of freezer door not opening, found door was not closing, and frozen shut, I advised customer to defrost unit
Near Del Valle, TX 78617
Joseph C.
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW8500DC4 "On site for “buzzing noise and will not complete cycle” complaint. Inspected unit and found sock in drain pump and damage to drain pump. Removed and replaced drain pump. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service. Recommend customer use garment bags for smaller items."
Near Austin, TX 78738
Kevin
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW95HEDC0 "Arrived on site and inspected washer and found error code F3E1. Air trap, hose, and pressure switch have already been replaced my previous companies and previous visit. Removed harness from control board to pressure switch and ohmed it out and it checked out, Reset connections on pressure switch to control board. Found that there is two type of outlets behind washer and it is currently plugged into the one with the GFCI. Switched it to the other outlet and customer confirmed that there is a breaker specifically for the washer on the electrical panel. Washer will now complete a diagnostic cycle and requested that customer attempt to complete laundry cycles. If there is still an issue customer will report back to office"
Near Austin, TX 78704
Wesley
Job Details: 10/28/2019
WINE COOLER KITCHENAID KBCS24RSBS04 Arrived on site and found unit operating with loos wire preventing switch from turning light off. Corrected switch. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78628
Tyler B.
Job Details: 10/28/2019
OVEN GE JT3000SF3SS "Arrived onsite for unit not heating, removed unit and found wire connection burnt due the loose installation. Re did connections and tested good
Near Austin, TX 78739
Luis
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for no cool in fresh food. Removed deli drawer found evaporator incased in ice,diagnosed failed evaporator thermistor. Defrosted evaporator,replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws. Ran diagnostics checked air flow good,changed defrost setting to basic.
Near Austin, TX 78757
Wesley
Job Details: 10/28/2019
DISHWASHER MAYTAG MDB7809AWM2 called Robert with techline . All checks good. U it is now operating as designed.
Near Buda, TX 78610
Brandon
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for customer complaint of door not level, lights not working, and UI not working, found pinched wire on left side door, found door hinge bent, found deli control not working, ordering deli control, UI control, main control, door, and hinge. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10248706 (hinge-door) and 1 W10505294 (cam-door) and 1 W10645656 (cntrl-elec) and 1 W10811364 (cntrl-elec) and 1 W10847618 (dor-fip) and 1 W11124259 (UI CONTROL)"
Near Round Rock, TX 78681
Cliff
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site to replace compressor and filter dryer for refrigerator. Replaced both parts and pulled unit into deep vacuum to verify no leaks. Charged unit with manufacturers recommended amount of refrigerant. All is working properly at this time and no leaks were found at time of service.
Near Austin, TX 78744
Brandon
Job Details: 10/28/2019
WASHER GE GTW680BSJ6WS "Arrived on site to replace basket, after replacing, unit tested good."
Near Austin, TX 78759
Cliff
Job Details: 10/28/2019
OVEN KITCHENAID KOSC504ESS01 Arrived on site to diagnose an oven that is not turning on. Tested unit and found bad thermal fuse and high limit thermostat in unit. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Scott
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer still making noise after previous repairs . Found gearcase failure . Replaced gearcase . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete"
Near Burnet, TX 78611
James
Job Details: 10/28/2019
REFRIGERATOR FRIGIDAIRE FFTR2021TS1 Arrived on site and tested operation. I found freezer cooling but fresh food is not. I found evaporator fan motor locked up. Unit will need new motor to repair ; ordrng 1 242077705 (EVAP FAN)