We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/05/2021
Arrived onsite for refrigerator not dispensing ice. Upon arrival found unit valve not operating as designed and unit UI not reading doors correctly. Replaced UI and valve and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78728
Kayman
Job Details: 05/05/2021
Arrived onsite for dishwasher not dispensing soap from the dispenser. Upon inspection I found the dispenser was having a hard time closing or the latch is failing. I replaced the dispenser and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78739
Luis
Job Details: 05/05/2021
"Arrived on site for ice build up in freezer section. Checked door seal good,gasket is sealing correctly to cabinet,found large gaps between liner and cabinet,added sealer to gaps."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/05/2021
Arrived on site for There is a bad smell coming from the washer. Found drain hose was protruding from the wall drain to far outside of recommended position causing odor to seep into laundry room. Secured drain hose into drain tube and used zip ties to secure it in place as recommended. Removed wash plate to inspect for any debris. Area under wash plate looked fine. Ran through diagnostics and no error codes came on. Washer drained as designed. Washer spun as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Lockhart, TX 78644
Andrew
Job Details: 05/05/2021
"Arrived on site to replace control from previous diagnosis. Verified control was needed. Replaced control, ran calibration, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM02
Near Leander, TX 78641
Justin
Job Details: 05/05/2021
Arrived on site for a broken refrigerator door switch. Upon further inspection I found the FC door switch visibly broken. I removed the old door switch and the liner was to tight around it and caused damage to the liner. I now cannot get the new switch properly into the liner. The light switch is now working however. I called techline and spoke to Anthony and received SR# 7730683801. He recommended getting the liner repair kit and fixing the liner. Also to trim some of the liner to better fit the switch and trim off some insulation if necessary. Due to potential of switch falling out and causing functional issues he deemed it a functional issue. Office to reschedule. ; ordrng 1 8201700 (Liner Repair Kit)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78744
Richard
Job Details: 05/05/2021
Arrived onsite for the washer not shifting. Replaced actuator and washer tested good complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78744
Richard
Job Details: 05/05/2021
Arrived onsite for the washer not shifting. Replaced actuator and washer tested good complete
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78737
Brandon
Job Details: 05/05/2021
"Arrived on site for customer complaint of unit making a knocking noise, found drain hose was hitting wall during spin, I added some zip ties to hose and pulled washer away from wall, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78731
David Z
Job Details: 05/05/2021
"Arrived on site to diagnose refrigerator not making ice. On arrival found unit had only made a couple of batches since they got it. Found error E5 for icemaker, indicating failed thermistor on IM. Ordering icemaker to resolve. ; ordrng 1 W11483245 (Icemaker) and 1 W11482383 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304DSS0
Near Austin, TX 78704
Leonardo
Job Details: 05/05/2021
Arrived on site to test unit for unit not starting. Test unit ad found unit not draining not allowing water in. Found glass in the drain motor removed glass test unit and unit running but leaking from diverted mortor. Will need new sump and motor
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78727
David Z
Job Details: 05/05/2021
"Arrived on site to diagnose washer that is having issues cleaning well. On arrival ran error codes and found motor error. Ran unit and could hear whining coming from motor and cap, and unit isnt agitating a full cycle. Ordering capacitor and motor. . ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Leander, TX 78641
Justin
Job Details: 05/05/2021
Arrived on site to install previously diagnosed parts. I installed the new ice container and inspected part for any damage. No damage on new part. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WGD9550WM2
Near Austin, TX 78746
Jacob
Job Details: 05/05/2021
Arrived onsite for unit making a squeaking noise. Turned drum and heard squeaking. Upon further inspection. Found hat the bracket roller was bad. Replaced roller. Tested unit. Unit tested good. No issues at this time.
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Austin, TX 78730
David Z
Job Details: 05/05/2021
"Arrived on site to install previously diagnosed parts to resolve stuck valve. 4 screws had to be broken off due to being rusted in, along with 2 orifice holders. Replaced stuck valve. Found supplied screws were incorrect. Utilized 2 orifice holders, valve, and need 4 screws. ; ordrng 4 WP3368921 (Torx Screw)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David S
Job Details: 05/05/2021
"Arrived on site to diagnose no cool issue in freezer, upon initial checks found that the pantry UI was not powered, checked the UI and found corrosion on the control, checked the harness and found that every line was cut. Put refrigerator into test 4 to verify that the compressor was functioning as designed. Ordered both harness and UI.; ordrng 1 WPW10769076 (Pantry ui) and 1 W11170612 (Pantry harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78704
Luis
Job Details: 05/05/2021
"Arrived on site for freezing in fresh food. Ran diagnostics thermistors passed,checked damper operation good,adjusted damper in enclosure changed defrost setting to basic."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78717
Justin
Job Details: 05/05/2021
Arrived on site for a washing machine with a motor making a hum. Upon arrival the customer stated the issue was the unit would sense and fill and then do nothing else. I put the unit into diagnostics mode and found stored error code F8E1 for no fill or long fill. I then ran a test cycle and after it threw an F8E1 error. It sounded as though it ran as designed. I then manually activated each component and found the cold valve was not initiating. I took the hose off at the wall and checked water pressure and it was good. I then checked the harness to the valve and it was good. I then checked voltage at the harness and found it getting 120V indicating a bad valve. I am ordering the valve and the office will need to reschedule.; ordrng 1 W11222849 (Valve)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near Austin, TX 78759
Luis
Job Details: 05/05/2021
"Arrived on site for a defective control. Installed new main control,powered unit on fan powered on ui entered programming mode,reprogrammed new control,power cycled unit,compressor and fans powered on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
David S
Job Details: 05/05/2021
"Arrived on site to diagnose no dispensing while fridge door closed, found that there was small indentation on left door due to insulation collapsing causing the switch to not fully close while the door was closed, replaced switch with new switch that has a longer frame to make a better connection with the door when it closes. Unit is now operating as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model GLS3665RS01
Near Austin, TX 78738
Robert
Job Details: 05/05/2021
Arrived on job for complaints of spark not stopping. Right front and back sparking flame ring good. Module not recognizing flames will need module to complete ; ordrng 2 WP8190929 (module-spk)s
We serviced a
LG WASHER
Model WT5070CW
Near Buda, TX 78610
Richard
Job Details: 05/05/2021
Arrived onsite for the washer not working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78733
Leonardo
Job Details: 05/05/2021
Arrived on site to test unit for unit taking to long to drain. Test unit and found pinched drain hose. Cleared drain hose test unit and unit drain correctly job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/05/2021
"Arrived on site for VERY LOUD/GRINDING NOISE --AT THE END OF THE SPIN CYCLE. Placed in diagnostics and no error codes came on. No noise present when running diagnostics cycles. Fortunately customer took a video of noise. Sounds were gear case bearings. Removed gear case, cam, and actuator. Installed new gear case, cam, and actuator. Ran in diagnostics and actuator was not as loud and present when shifting as it was before. Completed diagnostics cycles as designed. C
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78748
Leonardo
Job Details: 05/05/2021
Arrived on site to test unit for not draining. Test unit and replaced drain motor and vent. Test unit and unit draining correctly job complete at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78645
Lou
Job Details: 05/05/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I was to remove and replace the gearcase, slider, & clutch. I found that the gearcase sent with me today was the wrong part, but in the correct packaging. Contacted the office of the issue and advised my customer of the issue and highly recommended that they not use the unit due to potential water leaks from placing the old gearcase back into the unit. I am ordering the gearcase, slider, CNOTE-TECH TO INSPECT GEARCASE BEFORE SCHEDULING SERVICE. No water leaks observed during service, office to schedule return service.; ordrng 1 W11423759 (Gearcase) and 1 CNOTE (TECH TO INSPECT GEARCASE BEFORE REPAIR) and 1 W10734521 (Slider)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS8
Near Austin, TX 78739
Leonardo
Job Details: 05/05/2021
Arrived on site to test unit for burning smell. Test unit and found burned connectors and control board. Will need to replace wire harness
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78737
Brandon
Job Details: 05/05/2021
"Arrived on site for customer complaint of unit not washing, found failed water valve, I replaced valve unit tested good.
We serviced a
GE DISHWASHER
Model GDF570SSF8SS
Near Pflugerville, TX 78660
Kayman
Job Details: 05/05/2021
Arrived onsite for dishwasher not dissolving pods and dispenser seemingly not opening. Upon inspection I found the upper spray arm had fallen off. I was not able to reattach. I ran diagnostics and found all tests passed including the dispenser solenoid I am ordering the Upper arm(WD22X22501) and spray arm conduit(WD12X22783). I also found the customer on a water softener system. I advised that with the spray arm off and the soft water it will not dissolve pods correctly or distribute soap correctly; ordrng 1 WD22X22501 (Upper spray arm) and 1 WD12X22783 (Spray arm conduit) and 1 WD12X22503 (Hub)
We serviced a
GE REFRIGERATOR
Model PSDW3YGXCFSS
Near Austin, TX 78746
Luis
Job Details: 05/05/2021
"Arrived on site. Found excessive moisture on liner wall in fresh wall diagnosed liner has pulled away from insulation causing moisture on wall,Checked water no water from dispenser,removed connection from under door tested water good water flow diagnosed frozen water line door due to insulation pulling away inside of door would need new door ; ordrng 1 WR78X12203 (Freezer door), states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Austin, TX 78745
Leonardo
Job Details: 05/05/2021
Arrived on site to test unit for upper rack falling. Test unit and found left track broken. ; ordrng 1 W11259785 (Left track)
We serviced a
GE REFRIGERATOR
Model PSC23SGPA SS
Near Leander, TX 78641
Lou
Job Details: 05/05/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I turned the water source on at the wall and tested the water dispenser. Water began to leak at the back of the unit. I removed the back cover and found water coming from the left side from the cabinet where the water lines come out from the reservoir. Inspected the reservoir inside the RC section and found the reservoir cracked and leaking water down the tubing and into the bottom portion of the RC section. The reservoir and tubing will need to be replaced, along with the valve. I am ordering the reservoir assembly, CNOTE-AUTHORIZATION and will return with prescreened parts. Water source turned off for safety. Office to schedule return service. ordrng 1 WR17X11440 (Reservoir) and 1 CNOTE (AUTHORIZATION)"
We serviced a
GE REFRIGERATOR
Model GFE28HMKEES
Near Austin, TX 78759
Luis
Job Details: 05/05/2021
"Arrived on site. Incorrect control,also ordering ui and door control; ordrng 1 WR55X26258 (Ui) and 1 WR55X29507 (Door control) and 1 WR55X37006 (Main control)"
We serviced a
GE WASHER
Model GTWS8455D0MC
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/05/2021
"Arrived on site for washer making a grinding noise durning agitation. Inspected unit and work area. Performed diagnostics mode and tested components operation. Identify noise as rubbing in agitation cycle. Inspected rotor and stator and turned by hand and rubbing noise continued. Called GE tech support and spoke with Jerry. Found sound coming from mode shifter. Will need to replace with case assembly. ; ordrng 1 WH49X24834 (MODE SHIFTER KIT)"
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Georgetown, TX 78628
Lou
Job Details: 05/05/2021
"Arrived on site to inspect wall oven not operating. Upon further inspection, I found the unit with power, but the UI display was blank and the lower oven door was locked. I unlocked the owner door and removed both oven doors and pulled the unit out far enough to remove the console and test the thermal fuse. I found the fuse was open.I removed and replaced the fuse and tested. Both ovens are heating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Kayman
Job Details: 05/05/2021
Arrived onsite for washer with burning smell. Upon inspection I found the unit would not go into spin during manual diagnostics. I lifted the unit and found the pulley shield full of black oil that was dripping into a puddle onto the floor. All the components of the drive system had been sprayed with oil and the belt has slipped off.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS2
Near Lakeway, TX 78734
David Z
Job Details: 05/05/2021
"Arrived on site to diagnose ice machine not producing ice. Ran unit and could hear recirc pump making a lot of noise, almost like it was full of gravel. When unit would fill, it would only fill a little ways and then try and run, not allowing nearly enough water to properly run. Ran through diagnostic and found water level sensor not reading properly. Provided estimate for new recirc pump assy, which has water level sensor. Replaced recirc pump assy and retested. Pump is working properly, but unit still isnt getting enough water. I found excess corrosion in the pump harness on the level sensor plug. Advised we need lower harness for pumps. ; ordrng 1 WP2310092 (Pump harness) and 1 WPW10141364 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
David S
Job Details: 05/05/2021
"Arrived on site to diagnose and replace switch harness due to one of the switches on the harness malfunctioning, found when we pulled the harness the switch that wasnt functioning completely fell apart on the harness, we pulled the existing harness and replaced it, tested each burner and checked burner caps, now unit is functioning as designed. Job complete."
We serviced a
KITCHENAID OVEN
Model KCMS2055SSS
Near Lockhart, TX 78644
Andrew
Job Details: 05/05/2021
"Arrived on site to replace mag, cap and diode from previous diagnosis. Replaced parts tested unit, unit works good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY01
Near Kyle, TX 78640
Jacob
Job Details: 05/05/2021
"Arrived onsite for unit being too cold. Put unit in diagnostics, found that the fresh food thermistor was reading over a 100 degrees and climbing. Replaced thermistor. Unit reading 79 degrees. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW00
Near Lockhart, TX 78644
Andrew
Job Details: 05/05/2021
"Arrived on site to test unit for not cooling in FC. Found door was not closing all the way causing about a 1inch gap. Found left side rear rail mounting screw was loose preventing door from closing properly. Tightened screw, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Johnson City, TX 78636
Brandon
Job Details: 05/05/2021
"Arrived on site for customer complaint of unit leaking when not in use, found leak coming from valve/hose connector, I replaced valve, instructed customer if problem continues, will need to change supply line."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78751
Luis
Job Details: 05/05/2021
"Arrived on site for no ice and not freezing correctly. Removed freezer evaporator cover found evaporator incased in ice,ran diagnostics found heater not powering on,also found thermistor reading off,will need to order harness and cover ; ordrng 1 W11204566 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Georgetown, TX 78628
Lou
Job Details: 05/05/2021
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F6E6. Cleared the code and continued with testing. The unit operated as designed. I removed the drain filter and found the screens of the filter were corroded with old powder detergent. I demonstrated to the customer how to clean the filter screens and explained why the filter needs to be cleaned. Provided recommendations for use and care as well as detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
GE MICROWAVE
Model PEB7226SF2SS
Near The Hills, TX 78738
Robert
Job Details: 05/05/2021
Arrived on job for complaints of not cooking. Found switches for door not closing properly and the microwave not heating. Replaced switches and test.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HB3
Near Hutto, TX 78634
Wesley
Job Details: 05/05/2021
Arrived onsite and was advised that unit sometimes throws error codes when under extreme cooking heat from frying. Found unit is just under the recommended distance above the cooktop. Explained to customer that extreme heat can have adverse effects on the user interface and it is possible to have fluke error codes from overheating conditions. All else checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PHEXMT00
Near Luling, TX 78648
Andrew
Job Details: 05/05/2021
"Arrived on site to test unit for ice maker leak. Found ice maker was cracked causing leak. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78732
David Z
Job Details: 05/05/2021
"Arrived on site to diagnose refrigerator not making ice. On arrival I found the unit had made about 1/3 a bin of ice. Customer said it had not made ice in a couple months. I checked thermistors in diag and found all passing. Checked ice box fan and verified its not pulsating, but sounds a little weak. I found moisture all over the icemaker housing and adapter, and found ice at the back of the liner where the adapter seals. ; ordrng 1 WPW10635022 (Adapter)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, TX 78628
Tommy
Job Details: 05/05/2021
Arrived onsite for previously diagnosed parts. Replaced unit drain pump and tested. Found unit had metal needle stuck in drain pump. Upon replacing unit is operating as designed. Job Completed.
We serviced a
UNKNOWN DRYER
Model NED5800HW0
Near Round Rock, TX 78665
Kayman
Job Details: 05/05/2021
Arrived onsite for dryer not operating and no power. Upon arrival I confirmed the complaint. I found the console would make a gurgling or scratchy noise when the power button was pressed. I replaced the console and the unit restored power. I tested temp inside the drum with the vent hose connected. I found the heat rose past 220 fairly quickly within 2 mins or so. I removed the vent hose and tested temps again. I found the unit would only get up to 165 gradually and drop down to 120 or so then cycle back on never going passed 165. According to the tech sheet at 250 degrees fuses start to short and it is too hot for the internal mechanics of the unit to operate correctly. I advised the customer to get their vents professionally cleaned because there has to be a obstruction in the vent system causing heat and moisture to return to the unit. I left the unit with the vent hose disconnected so the customer can see it will work as designed without any potential blockage from the vent system. Job complete.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Manor, TX 78653
Wesley
Job Details: 05/05/2021
Arrived onsite and found unit burners and switch shorted. Replaced burners and switch. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Manor, TX 78653
Matthew
Job Details: 05/05/2021
Arrived onsite to replace previously diagnosed parts per tech line recommendations. Replaced outer tub and inner basket unit was still making some noise. Replaced gearcase and all noise was corrected. Tested in high spin and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Kyle, TX 78640
Jacob
Job Details: 05/05/2021
Arrived onsite to replace switch. Replaced switch. Tested unit. Unit tested good. Also saw that the customer was storing pans in the oven that had grease in them. Let customer know that it can be a hazard and start a fire and may not be covered by warranty. No issues at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Hutto, TX 78634
Wesley
Job Details: 05/05/2021
Arrived onsite for report of unresponsive console. Reset unit. All checks good. Unit is now operating as designed. Advised customer on findings. No parts needed.
We serviced a
GE DISHWASHER
Model GDT545PGJ6WW
Near Manor, TX 78653
Matthew
Job Details: 05/05/2021
Arrived onsite for dishwasher making loud noise. Upon inspection found faulty drain pump. Replaced pump. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/05/2021
Arrived onsite for dishwasher tripping breaker. Upon arrival found operating as designed. Ohmed unit control out and found all within range. Ran unit in diagnostics. And could not get error to repeat. Found unit plugged into Luxart switch. Spoke with customer on using unit on separate outlet to test unit on its own.
We serviced a
WHIRLPOOL RANGE
Model WOD77EC7HS01
Near Austin, TX 78746
Leonardo
Job Details: 05/05/2021
Arrived on site to test unit for no power. Test unit and found bad tod . Replaced tod and got power but found black wire coming from wall not receiving 120v. Advised customer to get with electrician. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Hutto, TX 78634
Wesley
Job Details: 05/05/2021
Arrived onsite and replaced the left side door and wiring together. Initial startup had the dispenser working. However lights in fridge cabinet immediately flicker to full brightness every time the door is opened. And then every few minutes the dispenser ui would loose power and reset every time a selection was made or water was called for. Ordering main control and dispenser ui as well as door ui. Replacing all controls together. Office to reschedule. ; ordrng 1 W11442053 (Ui panel) and 1 W11093037 (Control)
We serviced a
KITCHENAID FREEZER
Model KBFO42FTX06
Near Buda, TX 78610
Richard
Job Details: 05/05/2021
Arrived onsite for the refrigerator freezer section frosty up and ice maker not working. Upon installation of new ice maker found that the shut off arm was missing. Will need to order the shut off arm in order for the ice maker to work properly. New ice maker did not come with one. Ordered part and office to schedule ; ordrng 1 WP627792 (Shut off arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78748
Luis
Job Details: 05/05/2021
"Arrived on site for no cool. Pierced low side pressure reading-30 found excessive amount of oil on customers floor traced oil to manufacture lockring on discharge tube to condenser,removed lockring brazed new connection,replaced filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 Wpw10143759 (Drier uv) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78736
Leonardo
Job Details: 05/05/2021
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Bastrop, TX 78602
Matthew
Job Details: 05/05/2021
Arrived onsite for washer not completing cycle. Upon inspection found failed drain pump. Error code confirmed long drain. Replaced drain pump. Tested unit and unit is functioning properly. Passed auto test with no issues. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78628
Jimmy J.
Job Details: 05/05/2021
Arrived on site to install previously diagnosed parts. Removed main control and installed new control. Console I was sent with did not have the boards inside. Reached out to AE tech support and confirmed I could move forward with the repair and test with main control only. Support confirmed to move forward. Placed in diagnostics and ran DLMS calibration. Ran through diagnostics cycle and washer completed all cycles without issue. Explained to customer we did not come with the complete console and to run the washer as they normally would and to reach out if it is still operating as it did before the repair today was done. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/05/2021
"Arrived on site for No operation. I am not able to select any options, no lights but if I press delay option, then it display -:? like this, other than that , it doesn?t response to any key. The display is just blank. . I tried power recycle but this didn?t help. Attempted diagnostics and would not allow, screen stayed blank. Tested voltage at junction box and was getting 120. Removed control and installed new control. Placed in diagnostics and OOE displays. The E should be a zero which shows the UI is shorting out. Ordering UI to return and complete the repair. Also ordering a new latch and vent JIC. ; ordrng 1 W11460962 (UI) and 1 W11412299 (Latch) and 1 W11416460 (Vent)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Blanco, TX 78606
Brandon
Job Details: 05/05/2021
"Arrived on site for customer complaint of unit not producing ice, found ice maker harvest failed in diagnostic mode, I replaced ice maker, unit passed ice harvest test, unit tested good."
We serviced a
GE REFRIGERATOR
Model GFE28GSKBSS
Near Pflugerville, TX 78660
Kayman
Job Details: 05/05/2021
Arrived onsite to install previously diagnosed parts. I installed the rear valve and door valve. I tested the unit and it is working as designed. No leaks detected during service and not leaking from ice maker while dispensing water as before. Job complete.
We serviced a
FRIGIDAIRE OVEN
Model FPET3085KFB
Near Clifton, TX 76634
Jonathan M
Job Details: 05/05/2021
"Arrived on site for an oven that is intermittently turning itself off during big cycles. Inspected unit and work area. The customer advised that the unit used to in frequently reset itself during big cycles when both ovens were being used. She advised that it has become more and more common and is now also doing it when one of them is being used at a time. Went through a text sheet and was unable to find any information on a diagnostics mode. Spoke to CS and was advised that the issue was most likely an electrical issue between the control and UI, but could not be pin pointed. Was advised to order the user interface, control, and a blower just in case..; ordrng 1 316443853 (control) and 1 318073028 (blower,motor)"
We serviced a
KITCHENAID DISHWASHER
Model KUIX535HPS00
Near Lockhart, TX 78644
Andrew
Job Details: 05/05/2021
"Arrived on site to test unit for high pitch noise. Found slight vibration on cover. Adjusted cover, sound is better but still present coming from compressor. Advised customer on compressor function. Unit is operating as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Niederwald, TX 78640
Jacob
Job Details: 05/05/2021
Arrived onsite customer had said the water was leaking from the supply line hoses. Checked hoses. Saw water leaking from the supply line hoses. Let customer know that the supply line hoses need to be replaced by a plumber or by customer as it is not an issue with the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78705
Luis
Job Details: 05/05/2021
"Arrived on site for cooling complaint. Ran diagnostics fan running,ran damper test passed,ran bimetal test passed bimetal reading closed heater powered on,in diagnostics changed defrost setting to basic."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Lago Vista, TX 78645
Lou
Job Details: 05/05/2021
"Arrived on site to inspect microwave not heating. Upon further inspection, the customer advised that the unit worked maybe 2 times after the most recent repair and stopped heating since. I tested the unit with a cup of water for 30 seconds and found the unit not heating. I attempted to test the unit in diagnostics and when pressing the #7 digit on the UI, it failed. I also found that the display is not showing the model number while in diagnostics. I contacted techline and spoke to TJ and advised of the complaint and my findings. TJ recommended replacing the door and checking the switches, mag thermostat, and wiring. Provided file #7730686716. I am ordering the door, main control, switches, mag, cap & diode, mag thermostat, cooling fan motor and wheel. Office to schedule return service.; ordrng 1 W11205123 (Door SS) and 1 W11230995 (Magnetron) and 1 W10591803 (Mag thermostat) and 1 W10561770 (Capacitor) and 1 W11256462 (Diode) and 1 W11230994 (Cooling fan motor) and 1 W10533503 (Cooling fan wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Wesley
Job Details: 05/05/2021
Arrived onsite and found unit fill up clogged causing unit to leak during fill. Cleared obstruction Advised customer on repair. All checks good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Lampasas, TX 76550
Al
Job Details: 05/05/2021
"Arrived on site and inspected side by side refrigerator with cooling issues.Unit had previous work done by Lampasas Appliance repair.The previous company told the customers, after the 2nd visit, there was an internal leak inside the cabinet.The unit had to be refilled with refrigerant and after leaking out, Lampasas Appliance told the customer about he leak. He photographed taken looks to be lock ring.Called office and spoke with CS, sent several photos and was advised to order the compressor, uv drier and access valve, sealed system technician and 2 hours.; ordrng 1 WPW10143759 (UV Drier) and 1 TJ90SF8404 (Access fitting) and 1 5304524545 (Compressor) and 1 Sealedsystemtechnician&2Hours"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Austin, TX 78735
Jacob
Job Details: 05/05/2021
Arrived onsite for unit making a noise from time to time. Tested unit. Could not get noise to duplicate. Upon further inspection. Found that the bracket roller was stiff in turning with the belt. Got the go ahead and replaced bracket roller. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
KENMORE DRYER
Model 417.8112231
Near Georgetown, TX 78628
Tommy
Job Details: 05/05/2021
Arrived onsite for previously diagnosed parts. Upon arrival found unit operating as designed and switch opening and closing as designed. However found unit wiring was loosely connected in bottom of unit causing it to have poor connection causing breakdown intermittently. Tightened all connections. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/05/2021
Arrived on site for Not Dispensing Ice or Water - Refrigerator. Found dispenser not turning on valve and ice dispenser not turning motor. When the door is opened and the switch is held down both ice maker and water dispenser works. Found area where switch makes contact with door to be concave not giving proper contact to tell fridge to dispense water or ice. Ordering square block (WP2177331) to mount in area where door is concave to complete the repair. ; ordrng 2 WP2177331 (Plastic square)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Killeen, TX 76549
Al
Job Details: 05/04/2021
Arrived back on site to install previously ordered parts.Removed and replaced the fan scroll and the thermistor.Reassembled and unit began cooling.Customer told to place a bottle of water inside the freezer and wait approximately 24 hours for the freezer to reach optimal temperatures.Job Complete
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Austin, TX 78749
Jacob
Job Details: 05/04/2021
"Arrived onsite for control acting erratically. Put unit in diagnostics and found, F0E1 load in drum during clean washer cycle, F0E2 over suds, F0E5 off balance. Let customer know that the unit only needs so much detergent to allow the unit to wash. Erased codes from the unit. Went through entire quick cycle. Unit made it through with no returning error codes. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Waco, TX 76710
Jonathan M
Job Details: 05/04/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced tub, basket, and belt and tested unit. Unit began to work as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model PSS26SGRBSS
Near Briarcliff, TX 78669
Brandon
Job Details: 05/04/2021
"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
KENMORE REFRIGERATOR
Model 596.7238341
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/04/2021
"Arrived on site for refrigerator complete no cool. Inspected unit and work area. Found nothing running and continued clicking noise. Performed diagnostics mode and attempted to run test 4 and did not pass strep 1. Tested deli control and disconnected. Gained access to FC evaporator and found fan pulsating. Disconnected evaporator fan assembly, no change. Gained access to compressor and 3 way valve. Found valve also pulsating. Found when low voltage to inverter disconnected all started running. Found main control shorting out inverter. Will need to replace main control and inverter.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/04/2021
Arrived on site to diagnose a dryer that is not level. Found unit not leveled at time of installation. Adjusted feet as much as possible to line up venting. All is working properly at this time and no further repairs needed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/04/2021
"Arrived on site to inspect unit for not heating correctly, upon inspection found the unit did heat correctly. The sensor was about 15 degrees off, replaced sensor and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78132
Andrew
Job Details: 05/04/2021
"Arrived on site to test unit for frost build up in FC. Found left and right door brackets were bent and gap in FC door gasket. Replaced brackets and formed gasket, tested unit, unit works good. Air gap is no longer present and door sealing properly. No leaks detected. Job complete."
We serviced a
GE REFRIGERATOR
Model GSS23GMKECES
Near Spicewood, TX 78669
Brandon
Job Details: 05/04/2021
"Arrived on site for customer complaint of unit leaking from ice maker, found failed ice maker, the new ice maker wont fit into the refrigerator, the new design of the ice maker is a little to big to slide into the freezer section. Submitted parts research for old style ice maker. ; ordrng 1 Cnote (Parts research for old style ice maker) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM2
Near Spicewood, TX 78669
Brandon
Job Details: 05/04/2021
"Arrived on site to replace failed wash motor assembly, after replacing unit tested good."
We serviced a
KITCHENAID OVEN
Model KEBS107DSS8
Near Austin, TX 78746
Matthew
Job Details: 05/04/2021
Arrived onsite for oven not powering on. Upon arrival found unit unresponsive. Pulled unit for inspection. Found TOD thermal fuse blown. Replaced fuse and tested. Did not correct issue. After further investigation found that was receiving proper voltage however the control was not responding. Unit would need main control board replaced. .; ordrng 1 4453163 (microcomputer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
David S
Job Details: 05/04/2021
"Arrived at site to diagnose sealed system issue we gained access to the compressor and tested voltage to the start device found good voltage, we ohmed out the compressor windings found them good, installed spare start device and powered the unit on, compressor tried to kick on but shorted the start device. Punctured filter drier and found system full of refrigerant. Evacuated system and installed new compressor and access valve, used refrigerant to clean out excess oil from the system. Installed UV drier and pulled vacuum for 15 minutes and monitored pressures, vacuum held. Put a measured charge into the system and measured pressures found pressures holding, powered the unit on and monitored operating pressures, found operating pressures within range, inspected freezer and found it dropping in temperature, no leaks detected. Job complete."
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Austin, TX 78750
David Z
Job Details: 05/04/2021
Arrived on site to install previously diagnosed parts to resolve missing kick plates. On arrival customer informed me that expressions had come out and installed new panels and brackets and repair is no longer needed on those. The supplied icemaker cover had a broken tab and needs to be reordered. Ordering direct to customer since tech is not needed to snap in cover and customer can install. ; ordrng 1 W11234555d2c (Icemaker cover D2C)
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW1
Near Salado, TX 76571
Tyler
Job Details: 05/04/2021
"Arrived onsite for lid locking functionality. Found F5E4-Lid Not Opened Between Cycles error code. During further testing found proper DC voltage was being sent to lid lock. In diag mode, I could force lid lock to function, but the UI display was not registering the lid locking or unlocking. Customer also made complaint of odd noise of unit during spin cycle. Ran test 12 and 14, but could not confirm noise while unit was empty. Advised customer to send video to office email of unit making noise during normal load and operation. Ordering one latch and bezel. Spoke with SR on part availability. Office to reschedule when parts available. Order W10810403, W11237157. ; ordrng 1 W10810403 (Latch) and 1 W11237157 (Bezel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVQ00
Near Killeen, TX 76542
Tyler
Job Details: 05/04/2021
Arrived on site for refrigerator needing a previously diagnosed sealed system. Upon arrival I found the unit was unplugged upon further inspection was able to verify the unit didnt do you have a bad salt system and need repairing I was in able to install a new compressor UV dryer and access valve. After Running a 15 minute vacuum I was able to verify there are no leaks on either the lower high side Ive been charge the system with 5 ounces of Freon per the manufacturer and then ran the unit for another 15 minutes and verified the prices were stable at 150 on the high side and zero psi on the low side. Informed customer will take 24 hours to properly cooling unit before sticking items back in call complete
We serviced a
WHIRLPOOL RANGE
Model RF362LXTS2
Near Harker Heights, TX 76548
Al
Job Details: 05/04/2021
Arrived on site to install previously ordered part.Removed and replaced the control.Reassembled and unit tested as designed.Job complete
We serviced a
GE REFRIGERATOR
Model GSS20IETEBB
Near Killeen, TX 76543
Al
Job Details: 05/04/2021
Arrived on site and for 2/2 older model side by side refrigerator not dispensing ice.Confirmed the complaint and found the unit will require an auger motor to complete the repair.Ordering auger.Office to schedule return services.Needs more work ; ordrng 1 WR60X10258 (Auger motor)
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near Waco, TX 76706
Jonathan M
Job Details: 05/04/2021
"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Customer advised that they are having to place the unit into a rinse and spin and then a drain and spin at the end of each cycle to finish the load. Found an F8 E1 (low/no water detected) error code. Around the unit through an auto test and found the water pressure low on all water valves. The customer advised that his whole home has very low water pressure. Once the unit went into a drain, I noticed the drain hose connection is a part of a closed drain hose assembly. I did advise the customer that either his low water pressure or the closed drain pipe issue may cause either one of his issues filling or water siphoning back into the unit. I advise the customer to run a small load and drain into an open bucket to figure out if the issue is with his drain or his water pressure. Customer is going to run a cycle to figure that out and will make necessary changes depending on what his issue is. Call complete."
We serviced a
GE REFRIGERATOR
Model PFSS5RKZCSS
Near Belton, TX 76513
Jonathan M
Job Details: 05/04/2021
Arrived on site for a refrigerator that won?t cool and is having lights go on and off inside the refrigerator and I need the user interface. Inspected unit and work area. Found the unit cycling on and off in the refrigerator due to a DC voltage issue. Spoke to SW and went through several dc components by unplugging the from the main control. Found all components we?re not cut the cause of the issue. Found two connectors missing on the control and spoke to SW again. Reordering the control and the office will need to contact the customer to schedule return visit. ; ordrng 1 WR55X11098 (refrigerator main co)
We serviced a
ESTATE WASHER
Model ETW4300TQ0
Near Harker Heights, TX 76548
Al
Job Details: 05/04/2021
Arrived on site and inspected off balance washer.Confirmed the complaint and balanced the unit.JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/04/2021
"Arrived on site for dryer not heating. Upon arrival I found 240v at outlet. Main control was receiving proper power. Upon further testing found dryer making a loud shaking and rumble noise. After disassembly of front of dryer I found heating element was shorted out, high limit cutoff was showing continuity but ohm resistance was sporadic. Also found a 6-7 inch deep mass of lint and other foreign debri in lint chute as well as inner cavity of unit causing major air flow issue with heat as well as leading to dryer heating issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Temple, TX 76501
Al
Job Details: 05/04/2021
Arrived on site to inspect screeching noise from washer. Confirm complaint to diagnostics I am found the Wash Plate tines are worn down from the heavy loads. Also found the gear case is contributing to the malfunction.Ordering the wash plate and will return with previously ordered parts.The hot water valve is broken and the husband will repair before return services.Office to schedule return services.Needs more work ; ordrng 1 W10752283 (WASHPLATE)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Braunfels, TX 78132
Andrew
Job Details: 05/04/2021
"Arrived on site to install insulation kit per techline. Installed kit and replaced gasket, tested unit, unit works good. Job complete."
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Robinson, TX 76706
Jonathan M
Job Details: 05/04/2021
"Arrived on site for arrange that has three User Interface keys that won?t work. Inspected unit and work area. Confirmed customer complaint and found the one, two, and three buttons not working properly. Replaced User Interface and tested unit. Unit begin working as designed. Call complete."