Service History 866

Near Round Rock, TX 78681
Jonathan S
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Noticed compressor turning and than off. Performed diagnostics and measured amp draw to compressor, found out of range. Tested compressor electrical windings and found correct. Removed starting device and tested. Found failed starting device. Installed new starting device and measured amp, found compressor drawing 1 amp. Checked frost pattern on evaporator and found starting to frost. Tested all other operations. All tested good, no water leaks present."
Near Austin, TX 78730
Scott
Job Details: 07/31/2019
REFRIGERATOR JENN-AIR JF42NXFXDE00 Arrived on site for mullion not secured to door . Found top mount broken . Replaced mullion . Door is now closing properly . No water leaks detected at time of service . Job complete .
Near Georgetown, TX 78628
James
Job Details: 07/31/2019
REFRIGERATOR GE DFE29JSDDSS Arrived on site and installed new fresh food fan. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
James
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and tested operation. I found ice maker stuck with bail arm in the down position. Attempted harvest test and ice maker would not function. Installed new ice maker and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
James
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRS975SIDM00 Arrived on site and installed new freezer door. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 07/31/2019
DISHWASHER KITCHENAID KUDE70FXSS5 "arrived on site to inspect dishwasher shutting off after a few cycle. I placed the unit in diagnostics and it showed error codes F8E4, F6E4, & F10E3. Cleared the codes and continued with testing. Unit began to run and shut off and the control panel lights were switching more than usual and the fan did not come on. I removed and replaced the main control, OWI sensor, wiring harness and the fan. Also, due to the element being badly corroded, I removed and replaced it. Retested, and the unit operated as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Kevin
Job Details: 07/31/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site and inspected refrigerator and found ice build up on fresh food evaporator, customer will be out of town and can’t defrost refrigerator at this time. When the customer returns they will defrost the refrigerator and contact the office to schedule a return trip. Customer has read and signed defrost instructions and waiver. No water leaks from connections at time of service.; ordrng 1 CNOTES (DON’T RESCHEDULE )"
Near Austin, TX 78729
Andy
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRS975SIDM00 Arrived on site for refrigerator not dispensing water. Tested and inspected unit and found all operations to be normal. Spoke with customer and customer stated that issue is intermittent. Called tech line and spoke with Andrew (SR# 7725485786) Informed what the issue was and what was done. Was instructed that unit appears to be operating as designed as of now and that no repairs could be done at this time and to speak with customer on unit. Instructed customer on use and care of unit and practice for best performance. No water leaks present at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 07/31/2019
DRYER WHIRLPOOL WED7000DW1 "arrived on site to inspect dryer not heating. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. I did not see the element illuminate through the vent in the left rear of the unit. I removed the rear panel and tested ohms to the element and it showed to be open. I removed and replaced the element and retested and the unit operated as designed. No lint observed during service, job completed."
Near Austin, TX 78748
Leonardo
Job Details: 07/31/2019
MICROWAVE WHIRLPOOL WMH31017HW2 Arrived on site to test unit for light not working. Test unit and found board not sending power to socket. Replaced board test unit and unit test good job complete.
Near Pflugerville, TX 78660
Andy
Job Details: 07/31/2019
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site for washer with dispenser issues. Tested and inspected unit and found issues with dispenser drawer. Ordering part and part to be shipped to customer. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 WPW10250742 (DISP DRAWER)
Near Waco, TX 76712
Al
Job Details: 07/31/2019
DRYER MAYTAG MEDC465HW0 Arrived to inspect dryer with extended drying time. Confirmed the complaint and did an airflow test and unit did not pass the vent test with the exhaust on the unit.Customer has issues in the vent systemUnit tested as designed.Job complete.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 07/31/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for “breaker, for unit keeps tripping” complaint. Inspected unit and found all wiring to be correct and undamaged. Tested unit on separate circuit and on designated circuit. Could not duplicate fault. Recommend changing D/W breaker, if problem persists. No leaks detected, at time of service."
Near Manor, TX 78653
Steve C.
Job Details: 07/31/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for the unit will not turn on. Test of the units and found the terminal block wires have sorted and also the power cord is defective. The unit will need a new power cord and it’s going to be provided by the customer on the next visit. Unit will need a new terminal block and terminal harness kit. Will use the other parts if needed in case. ; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)
Near Austin, TX 78732
Scott
Job Details: 07/31/2019
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for no cool in both section . Compressor not coming on . Checked and getting correct voltage into inverter . All fans working . Test inverter was giving four blinks . Ordering evap , compressor , heat exchanger , uv drier ,service port , ordrng 1 8201818HEATEXCHANGER and 1 SERVICEPORT and 1 UVDRIER and 1 W10841139 (compressor) and 1 WEIGH3HRS and 1 WP2306094 (evaporator)"
Near Pflugerville, TX 78660
Joseph C.
Job Details: 07/31/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for “unit is tripping breakers” complaint. Inspected unit and found nick in power wire, at junction box. Repaired wire. Plugged unit in, to test, and tripped breaker. Tried another outlet, on another circuit. Unit performed, as designed. Recommend replacing breaker. No leaks detected, at time of service."
Near Austin, TX 78731
Scott
Job Details: 07/31/2019
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived on site for no ice . In talking to customer found the had had the freezer section frost over due to door being ajar about same time . Found a puddle of water at bottom of fresh food section . Ran diagnostics all checked good . Unit is making ice now . Did get a e5 Im error . Couldn’t duplicate error . No water leaks detected at time of service . Job complete .
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/31/2019
OVEN WHIRLPOOL WFE515S0ES1 Remove and replaced failed control. While testing harness found broken thermal fuse.; ordrng 1 WP3196548 (fuse-thrml)
Near Austin, TX 78758
Wesley
Job Details: 07/31/2019
WASHER MAYTAG MHWE201YW0 Arrived on site and advised on general maintenance and also found hole in bellow.All checks good. Unit is now operating as designed. Replaced bellow.
Near Austin, TX 78748
Leonardo
Job Details: 07/31/2019
DISHWASHER LG LDF7774ST Arrived on site to test unit for unit giving le error code. Le means bad motor. Will need to replaced sump Assy will need 2 hours ; ordrng 1 2HOURS (2 HOURS )
Near Austin, TX 78703
Wesley
Job Details: 07/31/2019
OVEN AMANA AOCS3040SS Advised customer on needed repair and received autho. Ordering spark Ignitor to repair. All else checks good. WP Only due to drilling and technical plan requiring special tool/skill set; ordrng 1 WPY0316773 (igntr-surf) and 1 WpONLY
Near Austin, TX 78704
Wesley
Job Details: 07/31/2019
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site and replaced right side bracket. Advised customer on function.
Near Seguin, TX 78155
Brandon
Job Details: 07/31/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site to replace gearcase, cam, hub, and washplate, unit tested good with no leaks after replacing parts."
Near Austin, TX 78737
Luis
Job Details: 07/31/2019
REFRIGERATOR GE PGS25KSEAFSS "Arrived on site for no ice. Found half ice and water in icemaker,temp not freezing in icemaker housing found air on,y entering from bottom vent on liner,called tech support strong air flow should be from top vent and not bottom. Per tech support need to replace blower fan and possibly main control. Need AUTHO ; ordrng 1 WR55X11098 (MAIN CONTROL) and 1 WR60X10330 (BLOWER FAN), states that autho needed"
Near Georgetown, TX 78626
Thomas L.
Job Details: 07/31/2019
VENTHOOD UNKNOWN KXW9736YSS0 Arrived on site to inspect unit with lights that aren’t working. Found that these sockets are not allowing a good connection to the bulbs. Will order sockets and bulbs. Office will reschedule due to availability of parts; ordrng 2 W10351924 (bezel)s and 2 WPW10291579 (bulb-light)s and 2 WPW10370558 (socket)s
Near Georgetown, TX 78628
Joel G.
Job Details: 07/31/2019
REFRIGERATOR FRIGIDAIRE FGSS2635TF1 Arrived on site to diagnose fridge freezing in crispers. Found top of ff side at 41 degs and 44 in crispers. Temps are fine right now but did see damper not closing all the way that may be why temps get cold only in frz and sensor out of range. No leaks detected.
Near San Marcos, TX 78666
Kevin
Job Details: 07/31/2019
WASHER WHIRLPOOL WTW4950HW1 "Arrived on site and inspected washer and found tub is not attached to cabinet, control panel is also not attached to top, or real console panel cover. Also found tub is leaning to the left (not centered) took pictures. After leveling tub and reattaching panels washer will now run through all cycle without noise or going unbalanced. Showed homeowner correct way to load washer and correct amount of detergent to use. No water leaks detected at time of service, job complete"
Near Georgetown, TX 78633
Joel G.
Job Details: 07/31/2019
COOKTOP KITCHENAID KCGS956ESS02
Near Austin, TX 78744
Ron
Job Details: 07/31/2019
WASHER MAYTAG MVWC425BW1 "Arrived onsite for washer vibrating and top coming off / inspected top found hole for 1/4 screw are wallowed and fit the 1/4 screws securely. Unit also had a f8e5 error code as well found water line reversed, also determine hot water was letting little to no water into the machine. Need a replace water valve / discussed rear screws with CS and he research more screws attempted to install screw test were ordered they did not fit. Office will reschedule ; ordrng 1 SCREWUNKNOWN (CS WILL RESEARCH ) and 1 WPW10683603 (water inlet valve)"
Near Austin, TX 78733
Scott
Job Details: 07/31/2019
WASHER WHIRLPOOL MVWB880BW0 Arrived on site for unit not spinning properly . Found tub ring was stuck under back brace on cabinet . Repositioned basket . Ran diagnostics all checked normal . Nonwater leaks detected at time of service . If happens again recommended tub ring and suspension . Job complete .
Near Buda, TX 78610
Kevin
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site and found very little ice production, found ice tray is full in icemaker. Replaced icemaker and it began to cycle immediately. If issue continues may need to bring back ice assembly damper. No water leaks detected at time of service, job complete"
Near Spicewood, TX 78669
Paul
Job Details: 07/31/2019
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived onsite for the refrigerator with doors not sealing correctly. I found the FC door working as designed and sealing properly. I found the right side RC door when first closed getting sucked shut tighter from the vacuum and then slowly releasing and opening up enough to leak air on the left side. I found the upper hinge binding causing the issue. Ordering C-notes, W11218690 HINGE-DOOR, W10752868 BRACKET, & WP2307857 EXTENSION..; ordrng 1 C-NOTES (THE OFFICE NEEDS TO SCHEDULE THE RETURN VISIT. ) and 1 W10752868 (BRACKET) and 1 W11218690 (HINGE-DOOR) and 1 WP2307857 (EXTENSION)"
Near Georgetown, TX 78626
Thomas L.
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site to inspect unit for noisy operation. Listened to unit for approximately 30 minutes. All operations were normal in sound levels. All water connections were dry. Notified builder via phone.
Near Austin, TX 78729
Andy
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator not making ice at FC ice maker. Tested and inspected unit and found fill tube frozen due to failed control, also found issues with tube heater. Will need to replace both to complete repairs. Ordering control no water leaks present at time of service.; ordrng 1 W11036562 (UI)"
Near Pflugerville, TX 78660
Joel G.
Job Details: 07/31/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose fridge not dispensing water and clicking noise in the back. Found three way valve clicking constantly due to failed main control board. Dispenser water not dispensing either. Ran diags and there was a blank screen on test 56. Replaced main board to verify failure of it. After replacing main board all works fine now. No more clicking noise and dispenses fine. No leaks detected.
Near Austin, TX 78729
Lou
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 arrived on site to install previously diagnosed and ordered part. I removed and replaced the ice dispenser motor and tested. The motor never came on. I checked the wiring harness at the bottom left hinge and found the wires broken. Wires were not broken at last service call. I advised the customer of my findings. I am ordering the left FC door in Black SS. No water leaks observed during service.; ordrng 1 LW11038917 (DOR-FIP BLACK SS)
Near Jonestown, TX 78645
James
Job Details: 07/31/2019
VENTHOOD KITCHENAID UXL6036YSS0 Arrived on site and tested for proper voltage to blower. I found voltage to be good but unit will only run low speed and will not operate on high. Based on the model provided the unit has a 1200 cfm internal blower assembly installed as an in line system in the attic. The proper inline blower system is model UXI1200D. Instructed customer of finding and due to having an in-line blower unit will require 3rd party repair. Job complete
Near Lakeway, TX 78734
Paul
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived onsite for the refrigerator not closing and sealing properly. Ms stated there had been condensation on the door shelves bus it has gone away. I found all the doors sealing properly and closing as designed. The mullion heater is working. I found no frost or condensation anywhere. I explained to ms that the doors will start closing more flush when the corner of the gaskets flatten down and this will come with use and time. The unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 07/31/2019
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect oven temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake @ 350 degrees. My Preheat temp was 415 degrees. My next five readings were 430, 293, 372, 331, 352 for an average of 355 degrees. Unit is within the ten boa exit and ten below testing temp. I advised the builder of my findings. Job completed."
Near Austin, TX 78741
Leonardo
Job Details: 07/31/2019
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for unit not heating correctly. Test unit and found melted board and over lay after self cleaning. Called safety team. Replaced board test unit and unit test good job complete.
Near Lago Vista, TX 78645
James
Job Details: 07/31/2019
REFRIGERATOR KITCHENAID WRX735SDBM04 Arrived on site and tested operation. I found ice jamming in bin due to ice maker leaking. Installed new ice maker and tested. Unit tests good. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 07/31/2019
DRYER LG DLEX7700VE "arrived on site to inspect dryer not turning on. Upon further inspection, I found that the unit was plugged in and when I pressed the power button, the unit came on. When I pressed start, the unit would shut off. Customer advised that the Unit operated the morning it was placed on the moving truck to transport to its current place. I removed the front panel and drum and tested the cutoffs, element, fuse, thermistors and belt switch and all tested good. I advised the customer that the unit will need a control and possibly the UI control. No lint observed during service, job completed."
Near McQueeney, TX 78123
Brandon
Job Details: 07/31/2019
WASHER MAYTAG MVWC565FW0 "Arrived on site for customer complaint of unit leaking, found leak coming from tub and gearcase. Ordering parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10006481 (gearcase) and 1 W10512161 (tub asm)"
Near Leander, TX 78641
James
Job Details: 07/31/2019
DRYER MAYTAG MEDX655DW Arrived on site and tested operation. I found unit heats properly but holds temp and only drops slowly. Used vent tested and found evidence of a restricted vent. Inspected vent at wall and found lint building up in vent. Instructed customer of findings. Recommended having vent in wall cleaned before returning unit to normal use due to fire hazard. Job complete
Near Spicewood, TX 78669
Paul
Job Details: 07/31/2019
WASHER MAYTAG MVWB880BW0 Arrived onsite for the washer that is leaking. I didn’t find any leaks in the diagnostics cycle but I did find the fill valve almost over filling the bleach and the fabric softener cups. Ms stated they used fabric softener and I advised diluting it with hot water before putting it in the dispenser cup. The fill valve needs to be replaced.; ordrng 1 C-NOTES
Near Austin, TX 78732
Scott
Job Details: 07/31/2019
ICE MACHINE WHIRLPOOL KUIC15PRXS3 "Ran diagnostics , all checked normal . Unit is not cooling . Ordering compressor ,evap, condenser , drier ,service port . ordrng 1 3HRS and 1 DRIER and 1 SERVICEPORT and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor) and 1 WPW10605286 (compressor)"
Near Cedar Park, TX 78613
Lou
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "arrived on site to inspect refrigerator frosting/condensation. Upon further inspection, I found that the RC door gasket is bad,y gapped and warped on the left side. I attempted to shape the gasket but due to it being pushed in so far near the bottom, I was unable to shape it. I am ordering the door as the gasket is molded into the door.No water leaks observed during service.; ordrng 1 LW10672972 (dor-fip SS)"
Near Austin, TX 78745
Leonardo
Job Details: 07/31/2019
MICROWAVE GE JVM1740SP1SS Arrived on site to test unit for unit not working. Test unit by heating water for 2 minutes 5 times and unit working as designed at this time. Could not duplicate problem at this time.
Near Seguin, TX 78155
Brandon
Job Details: 07/31/2019
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site to replace belt, unit is stacked and I could not replace belt be myself.; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Spicewood, TX 78669
Paul
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for the refrigerator with a damaged RH door. I found the door with an outer ding. I took pics. I found that I was sent with a LH door. Ordering W10919619 DOR-FIP.; ordrng 1 W10919619 (DOR-FIP)
Near Cedar Creek, TX 78612
Steve C.
Job Details: 07/31/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for the unit is not working properly. The tenant advised that the unit is leaking water. Tested the unit and found the water leak is coming from the sump and motor. Replace the sump and motor and tested the unit. Also advise the customer to use dishwasher detergent. Unit works properly and all water connections were dry at the time of service.
Near New Braunfels, TX 78130
Kevin
Job Details: 07/30/2019
DISHWASHER WHIRLPOOL WDF130PAHS0
Near Austin, TX 78738
Paul
Job Details: 07/30/2019
DRYER WHIRLPOOL WED6620HC0 "Arrived onsite for the dryer making loud noise. I was able to stop a lot of the noise using dryer pads but there is still a vibration coming from the motor and blower wheel. Both need to be changed to complete service. Ordering c-notes.; ordrng 1 C-NOTES (SCHEDULE BACK TO BACK WITH 228236. CUSTOMER REQUEST PRO.)"
Near Austin, TX 78746
Robert
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on job for complaints of door not closing. Found shim missing not allowing door to close properly; ordrng 1 WP2183852 (shim) and 1 WP2201567 (shim)
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived onsite for customer complaint of SxS refrigerator not cooling properly both section. When arrived, unit has been cooling properly for about 6 days. Customer advised that prior service company has been out and replaced HV control UI and thermistor. Called WPL techline J.K. SR#7725470607 and advised of all pass in diagnostics to replaced UI assembly. Removed and replaced UI assembly. Reassembled. Customer will monitor unit for next few days and see if issue arises. All water connections were dry at time of service."
Near Round Rock, TX 78665
Andy
Job Details: 07/30/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site dishwasher not drying dishes properly. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/30/2019
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on site for Improper temperatures. Found temps were 7 degrees warmer per section than settings. Will order new shelf temperature control; ordrng 1 W10807582 (cntrl-elec)
Near Austin, TX 78748
Robert
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job to replace control. Replaced control same results need light and housing for filter leaks.; ordrng 1 W11194438 (HOUSING ) and 1 W11205083 (LIGHT) and 1 W11228131 (LIGHT)
Near Austin, TX 78750
Scott
Job Details: 07/30/2019
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for surface light not responding to commands . And exhaust fan making a loud racket when on . Replaced control due to stuck light relay . Fixed light issue . Will need to order exhaust fan . Also got an air flow temp error code ,ordering exhaust sensor .need autho. ; ordrng 1 AUTHO and 1 W10163422 (thermistor) and 1 W10892388 (EXHAUST MOTOR)"
Near The Hills, TX 78738
Paul
Job Details: 07/30/2019
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived onsite for the ice machine that started making a loud noise again after we left on the previous visit and then turned completely off and will not power on. I found the control panel non-responsive. I found the external drain pump not passing neutral. The external drain pump needs to be replaced. Ordering c-notes & W10825875 PUMP.; and 1 W10825875 (PUMP)
Near Manor, TX 78653
Steve C.
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for the unit will not dispense ice. Tested the unit and found the auger motor impeller will rotate But the nut is stripped. Found the unit will need a new divider, impeller, space, and the auger motor. All water connections were dry at the time of service.; ordrng 1 W11378860 (SPACER) and 1 WPW10309864 (divider)"
Near Leander, TX 78641
James
Job Details: 07/30/2019
WASHER MAYTAG MVWX655DW0 Arrived on site and tested operation. I found that the drain pump would not run properly and the control is not sending voltage. Unit also has long fill fault codes and the pressure switch is not recognizing water in tub. Unit has a failed control.; ordrng 1 W10625696 (cntrl-elec)
Near Austin, TX 78752
Joseph C.
Job Details: 07/30/2019
DISHWASHER GE GSD3800G00BB "Arrived on site for “unit will not power on” complaint. Inspected unit and found burned out power wire, inside door panel. Shut off power to unit, for safety. Wire harness is not listed in parts break downs from all sites checked. Service fee applies
Near Austin, TX 78754
Wesley
Job Details: 07/30/2019
MICROWAVE WHIRLPOOL NA UNKNOWN
Near Wimberley, TX 78676
Brandon
Job Details: 07/30/2019
WASHER MAYTAG MVWB835DW3 "Arrived on site for customer complaint of noise issue, found faulty gearcase.
Near Georgetown, TX 78633
Joel G.
Job Details: 07/30/2019
WASHER MAYTAG MHW5630HW0 "Arrived on site to diagnose washer not filling with water. Customer says it’s only the very first load this happens to and subsequent loads fill fine and work fine. No error codes. Customer hadn’t used washer for a while so I ran the first load and verified washer works just fine. When it failed there wasn’t any error codes. Ran unit again and still worked fine, informed customer of how the washer operates and what cycles to use. No leaks detected. Drain is secure."
Near Buda, TX 78610
Luis
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for ice build up in freezer. Opened freezer door found ice build in freezer,placed a flash light in freezer pointing towards door,found light at both corner hinge covers,found cabinet warped on right hand side under hinge causing cabinet to stick out further.
Near Spicewood, TX 78669
Paul
Job Details: 07/30/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for the refrigerator not functioning. Mr. stated the unit is working but it has multiple small issues. Mr. stated there is a water leak at the top on the inside of the unit, and the freezer LED light is not working. I found the icemaker part of the dual valve dripping. Need to replace the valve and fill tube. I found the LED’s in the RC a little dim and the FC LED out with the switch working. Ordering C-notes, WPW10341329 VALVE, W10815476 TUBE-WATER, W10790783 CNTRL-ELEC, & W11205083 MODULE. .; and 1 W10790783 (CNTRL-ELEC) and 1 W10815476 (TUBE-WATER) and 1 W11205083 (MODULE) and 1 WPW10341329 (VALVE)"
Near Georgetown, TX 78633
Lou
Job Details: 07/30/2019
DISHWASHER KITCHENAID KUDC10FXSS5
Near Kingsland, TX 78639
Cliff
Job Details: 07/30/2019
REFRIGERATOR KITCHENAID KSCS25INBL00 Arrived on site to diagnose a refrigerator that is not making ice. Found failed icemaker assembly. Icemaker will need to be replaced to complete repairs.ordrng 1 2198597 (icemaker assy)
Near Georgetown, TX 78633
James
Job Details: 07/30/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and tested operation. I found ice maker has water in tray but it is not freezing. I also found frost in freezer and inspected for air leaks. I was unable to locate any air leaks. Placed unit into diagnostics and found the ice box fan motor is not functioning. Accessed fan and found motor had locked up. Called tech line and spoke to Robert #7725477603 to document findings. Unit will need ice box fan motor repacked tomrepair; ordrng 1 W10865318 (fan)
Near Austin, TX 78717
Lou
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "arrived on site to inspect refrigerator icing up in the freezer section. Upon further inspection, the customer advised that the freezer has ice on the side ad he opened the door and showed me. There was a small patch of frost/ice on the right side of the cabinet and on the shelf of the door. I found that the gasket is resting on the bottom hinge of the freezer door and is creating a small gap which is allowing warm air into the FC section. Also, the bottom portion of the FC door gasket it sagging. I advised the customer of my findings. I am ordering the FC door in white and (6) six washers. Office to schedule return service. No water connections to the unit. ; ordrng 1 LW10599407 (dor-fip WHITE) and 6 WP489467 (washer)s"
Near Manor, TX 78653
Steve C.
Job Details: 07/30/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on site for the unit has a burning smell. Tested unit and found the power cord l1 side shorted. It also affected the terminal block. Replace the terminal block and the terminal block hardware. Advise the customer that the power cord will not be covered under warranty. The vent checks good.
Near Austin, TX 78732
Paul
Job Details: 07/30/2019
DRYER GE GTD42EASJ0WW Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the drum bulb and tested it. The unit is working as designed. Call complete.
Near Austin, TX 78759
Wesley
Job Details: 07/30/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onnsite and found unit unable to enter diagnostics. Ordering control panel to repair. Returning with blower in case of failure. All else checks good. ; ordrng 1 W11105004 (CONTROL PANEL)
Near Marble Falls, TX 78654
Cliff
Job Details: 07/30/2019
RANGE GE JBS60DKWW Arrived on site to diagnose a range that is overheating. Found internal contacts and left front infinite switch permanently closed. Freed contacts inside switch and tested unit. Found all is functioning properly at this time and no further repairs are needed.
Near Paige, TX 78659
Steve C.
Job Details: 07/30/2019
RANGE GE JB750FJ5DS Arrived on site for the unit left front burner will not turn on. Tested the unit and found the left front element has shorted and no continuity. Replace the element and tested the unit. Unit worked properly and job complete.
Near Lakeway, TX 78734
Brandon
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to replace door, found wrong part inside box, ordering door again. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW10651576 (dor-fip)"
Near Austin, TX 78737
Brandon
Job Details: 07/30/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to replace tub and basket with Ron, after we replaced parts, unit tested good, no leaks at time of service."
Near Wimberley, TX 78676
Brandon
Job Details: 07/30/2019
DRYER MAYTAG MEDC400VW0 "Arrived on site for customer complaint of unit not starting found faulty door switch, I replaced switch unit tested good.
Near Austin, TX 78737
Ron
Job Details: 07/30/2019
WASHER WHIRLPOOL WFW75HEFW0 "Installed new tub assembly along with the stator and rotor with assistance from Brandon, washer tested good. Confirmed no water leaks all connections are dry."
Near Bertram, TX 78605
Cliff
Job Details: 07/30/2019
DRYER WHIRLPOOL WED6620HC0 Arrived on site today goes a dryer that is not completing cycles. Found communication issue between main control and user interface. Both parts will need to be replaced to complete repairs. Office will need to set return date due to part availability.; ordrng 1 W11350214 (CONTROL) and 1 W11351728 (CONSOLE)
Near Georgetown, TX 78628
Joel G.
Job Details: 07/30/2019
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Arrived on site to install parts I previously ordered. Replaced controls but also noticed doors not closing now. Found mullion and top cabinet not flush causing an air leak and freezer door faulty also which could’ve been from water leaking leaking into door, thawing out fridge and causing water to migrate and cause door to not close properly anymore.
Near Buda, TX 78610
Luis
Job Details: 07/30/2019
FREEZER WHIRLPOOL WRF555SDFZ08 "Arrived on site for ice build up in freezer. Found frost formation on left side of freezer. Checked door seal good,added adhesive between liner and cabinet gaps."
Near Austin, TX 78704
Wesley
Job Details: 07/30/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and found frozen Evap in fridge. Found torn right door gasket. Ordering gasket and returning with control and Evap cover. Customer is defrosting unit. ; ordrng 1 W10917313 (gasket-dor)
Near Leander, TX 78641
James
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Arrived on site and tested temperatures. I found freezer at 5 degrees and fresh food at 37. I found the crisper drawers at 30 degrees. Thermistors and damper test good. Inspected unit for air flow issues and found foam obstructing both return air vents. I also found a container against the diffuser for the damper. Cleared vents and instructed customer on air flow of unit. Job complete
Near Leander, TX 78641
James
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and tested operation. I found that the ice auger is skipping off of drive motor coupler. Inspected bun and found auger shaft has stripped and has a lot of play in it. Installed new bin and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78665
Andy
Job Details: 07/30/2019
COOKTOP WHIRLPOOL WFC150M0EB3
Near Round Rock, TX 78681
Andy
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRF532SMBM00 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal, no water leaks present at time of service.
Near Round Rock, TX 78665
Andy
Job Details: 07/30/2019
COOKTOP WHIRLPOOL WFC150M0EB3
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/30/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for no ice condition. Found Noisey pumps not operating properly. Replaced . Observed new slab completed. All water connections were dry.
Near Austin, TX 78759
Wesley
Job Details: 07/30/2019
OVEN GE JGB860SEJSS Arrived on site and found unit operating with failed light relay on control. Replaced control. All checks good. Unit is now operating as designed.
Near Dripping Springs, TX 78620
Ron
Job Details: 07/30/2019
DISHWASHER MAYTAG MDB8959SFZ4 Arrived onsite for f2e2 error code dishwasher was non- responsive / performed rest still received f2e2 / confirmed control board activated drain pump with console disconnected after a power cycle with door open and closing after several seconds. Installed console resolved issue completely / dishwasher passed test mode with no problems / confirmed no leaks
Near Cedar Park, TX 78613
Lou
Job Details: 07/30/2019
FREEZER KITCHENAID KRFF507ESS01 "arrived on site to inspect refrigerator ice build up. Upon further inspection, I tested temps in the FC=10 degrees & RC=39 degrees on a setting of 33 degrees. I found that the RC doors were not level badly rubbing at the top inner corners. I adjusted the hinges and separated the doors so they no longer rub. I found that the crisper drawer was not pushed in all the way as it wouldn’t go any further. I removed the drawer and found a large amount of ice built up on the RC evaporator cover. I advised the customer that I would have to reschedule and come back and they would need to unplug the unit at least 48 hours before I returned to allow the ice to defrost. I also found that the unit was not leveled at the time it was installed. I had the customer read/sign the Waiver of damages from defrosting the refrigerator and advised them to place towels around the unit to absorb any water that may leak from the drain pan. I will return with the RC Evap harness, d
Near Bastrop, TX 78602
Steve C.
Job Details: 07/30/2019
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site for the unit is not making ice. Tested the unit and found the condenser motor and grid cutter are defective. Replaced the parts and tested unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78727
Scott
Job Details: 07/30/2019
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer not draining . Found drain was humming . But not draining . Tool pump off and found piece of metal sucking blades . Removed obstruction and ran diagnostics . All checked normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78735
Leonardo
Job Details: 07/30/2019
DISHWASHER GE GSD3360KSS Arrived on site to replace parts. Replaced parts test unit and unit test good job complete.
Near Bastrop, TX 78602
Steve C.
Job Details: 07/30/2019
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site for the unit is creating frost buildup inside the unit. Tested the unit and found a small gap between the gasket and the liner on the top left corner. Use a heat gun to expand the gasket. Unit works properly and no water connections to the unit.
Near Elgin, TX 78621
Steve C.
Job Details: 07/30/2019
COOKTOP WHIRLPOOL WFE320M0ES2 Arrived on site for the unit left front burner will not turn on. Found the element has no continuity. And also the switch is defective. Replace both parts and tested unit. Unit works properly and job complete.
Near Georgetown, TX 78628
Lou
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "arrived on site to inspect rust on the RC & FC doors. Upon further inspection, I did find some rust on both doors. As I removed the RC door from its packing, I found a large dent on the right side of the door. I removed the FC door from its packing and it was good. I removed and replaced the FC door and gasket ad tested ad it is operating as designed and sealing good. I advised the customer that I would have to order another door and it will take approximately 6-8 weeks for it to come in. I am ordering the RC door SS as office to schedule return service. No water leaks observed during service.; ordrng 1 13107554SQ (dor-fip ss)"