Arrived onsite for failing door handles. Upon inspection found freezer door handle failed. Replaced handle. Fridge door need adjustment. Tested unit and unit is functioning properly. Job complete

Arrived on site and inspected washer not responding to touch commands. Found the customer had several f2e1- stuck key errors stored in diagnostics error codes. Preformed the encoder test to unstick the stuck key. Unit now operating properly without any delays. Job completed

Arrived on site to diagnose an oven that is not responding to user input. Found no errors saved in diagnostics and all functioning properly at this time. Advised homeowner on findings and adjusted calibration setting for accuracy.

Arrived on site to diagnose a microwave that isn't heating. Found failed diode and replaced it. Tested unit and found all is functioning properly at this time.

Arrived onsite for unit not staying on. Unit was running but was not at temperature set. Showed 44 in the freezer and 56 in the refrigerator. Suggested that the control may be bad and causing the unit to shut off after a certain amount of time running. Looks at the control and found that something from the control had burned up and had scorch marks on the inside. Replaced control. Unit turned on with no issues. No issues at this time. Job complete

Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer advised that the prior repaired and fixed the freezer portion of the unit but the refrigerator portion remains a problem. Tested the unit and found the damper control not opening and closing properly.Was advised we would need to submit the unit to research for parts. Office will need to order a damper control and main control for repair. Please contact the customer when parts are made available. ; ordrng 1 RESEARCH (DAMPER CONTROL AND MAIN CONTROL)

"Arrived on site for washer not filling with enough water. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no fault codes stored. Ran automatic test mode and found water connection backwards. Corrected water to unit and tested operation. Found water level correct and components operating as designed. No water leaks detected."

"Arrived on site for fridge not cooling. I inspected the unit and work area. The unit was moved to an electrical closet that has ac. I found the unit off. I plugged the unit in and tested amperage at the compressor and found .3 amps. I let the unit run for 15 minuets and found it not cooling or forming a frost pattern. I am ordering a sealed system. Evaporator, compressor, uv dryer and access valve. The office will reschedule when we have an eta on parts.; ordrng 1 Sealedsystem (Sealed system) and 1 W11126760 (Compressor) and 1 W10843121 (Uv dryer) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Access valve)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the defrost element and bimetal failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for refrigerator not cooling in FC. RC was cooling but was a little warmer than set point. Did not see signs of defrost issue. No ice buildup and fan is operating. Drain line was clear. Was receiving good air flow from dampener. Noticed that thermostat for freezer was turned down. Customer stated due to not cooling they turned it down. Turned thermostat up and unit began cooling. Frost pattern was building. Customer will need to monitor at current setting for 48 hrs. Could be potential issues with thermistor or control board. Unable to determine at this time, unit is cooling"

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site , replaced main control and boiler assembly. Ran diagnostics and regular steam cook cycle . All checked normal. No error codes .

Arrived on site for boiler not working. Upon arrival I found that the unit was plugged in and receiving 240 V to the main control but deer and bake and broil the unit would not turn on the oven after further inspection I found that the main control was sending 240 V down but the thermal fuse had blown on the back causing the cut off in power to the element I was able to reschedule the customer. ordrng 1 WP3196548 (Thermal fuse)

"Arrived on site to test unit for console acting erratic. Recommend replacing console. Returnin*with control as a precautionary to ensure completion on return visit. Office to reschedule, ; ordrng 1 W11296171 (Console)"

Arrived on site for refrigerator that?s making a high-pitched noise. Inspected unit and work area. Found the unit running and the customer advised that the noise appeared to be coming from the back of the unit. I asked the customer if he was talking about the noise coming from the compressor and he advised that that was it. I did advise the customer that the sound he was hearing was normal. The unit was not making abnormal sounds or loud sounds. The customer advised that his apartment is extremely quiet and he only hears it when it?s dead silent in the home. The customer had several other questions about the unit which I went over with him. The unit is working as designed. Call complete.

"Arrived on site to inspect unit for not not allowing selection due to a stuck key error code, upon inspection found the unit working but with stuck codes error Complete"

Arrived on site to diagnose a washer not filling with water properly. Found extra power on causing unit not to operate as homeowner wants. Explained extra power operation per service pointer. All is working properly at this time and no leaks were found at time of service.

"Arrived on site and inspected dishwasher and found customer was experiencing water dripping from water source connection under sink specifically Dripping from water hammer arrester. This is not part of the dishwasher and would need to be corrected or replaced by the builders plumber. It is not leaking at this time, ran a diagnostic cycle and confirmed that dishwasher is operating normally, no leaking from dishwasher, job complete"

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on site for bottom oven not heating past 300 degrees. I inspected the unit and work area. I gained access to the back of the unit. I tested all elements and found them in good condition. I found the connections to the elements loose and slipping off. I tightened the connectors and reseated all connections. I tested th low oven temperature sensor and found it out of range. I replaced the temperature sensor. I reassembled the unit and tested both top and bottom Ive. I found the bottom averaging 351 and the top oven averaging 353. The unit is working as designed. Job complete.

Arrived on site to install previous diagnosed part that customer had on hand sent from manufacturer. Removed failed UI and installed new. Assembled unit and tested operation. All tested good. Spoke with customer on user care guide and service performed.

Arrived onsite for previously diagnosed parts. Upon arrival replaced sump and console and tested unit. Found unit is now operating as designed. No signs of leaks during service. Job Completed.

"Arrived on site for washer having error code F9-E1. Inspected unit and work area. Per diagnostics mode and checked error codes. Found error F9-E1 long drain and F8-E1 slow water. Ran test cycle and monitored operation. Found unit not draining. Gave customer quote for clogged drain and failed drain pump. Customer approved estimate. Gained access to drain pump and found a color guard sheet in pump filter and not allowing to drain. . Assembled unit and performed diagnostics mode. Ran automatic test cycle and found cycle completed. All tested good, no water leaks detected. Spoke with customer on user care guide and service performed.

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, Customer advised that the unit began to operate properly after I had left from previous service call, but they wanted to move forward with the repair. Due to the switch harness failing, I removed and replaced the harness and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for refrigerator ice maker mold hanging from mechanism. Inspected unit and work area. Gained access to ice maker assembly and removed. Inspected ice maker and found no broken parts. Informed customer on pricing calculator and will attempt to repair instead of replacing. Disassembled ice maker and reassembled. Installed ice maker and taped door switch and jumped power switch. Performed diagnostics mode and cycled ice maker while monitoring operation. Ran fill cycle. All tested good, no water leaks detected.

"Arrived on site to diagnose dishwasher throwing F2E2 error. Checked for errors and found F2E2 present for Ui. Replaced console / Ui to resolve. Ran unit and verified proper function. Advised customer to follow up with us if issue return further into a regular cycle, and we would need a control to resolve. Call complete."

Arrived onsite for washer making noise. Upon arrival replaced unit belt as or was hand tight and tested. Job Completed.

"Arrived onsite for dishwasher not operating and F6E1 error code. Upon arrival found unit had voltage was wired in correctly and fuse had continuity, but found UI completely none responsive. Ordering control and UI office to reschedule upon receiving.; ordrng 1 W11414079 (UI) and 1 W11410063 (Control)"

"Arrived on site and inspected refrigerator and found there is no water source connection behind refrigerator, there is a stainless steel water line through the kitchen cabinets approximately 15 ft distance. Spoke with techline and they said water line is breaking down and causing water to taste bad, service pointer W10535152. They recommended that a copper waterline be installed and then a standard 6 foot per waterline be connected to that. left waterline with customer to be installed by plumber who adds copper waterline. 7731337404"

Arrived onsite for refrigerator freezing eggs in the RC. Upon arrival I found FC=5 set to 0 RC=36 set to 40. I found the customer experienced eggs freezing when they were placed and resting near the damper vent in the RC. The customer has since placed the eggs in a different location and they have not froze again. I checked all thermistors as well as fan and damper function through diagnostics. I found all functioning as designed. I noticed the RC and FC dont have many items in them at the moment. I found the ice bin full of ice. I advised the customer to add some more food in both compartments to ensure a more equalized cool. No leaks detected during time of service. Job complete.

Arrived onsite for wind friction causing vibration. Adjusted unit to repair the sound. Advised customer of causeS unit is now operating as designed. All checks good.

Arrived onsite and installed the new freezer door. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for drain tube being clogged. Cleared drain tube I replaced drain tube after clearing. Job Completed.

"Arrived on site to diagnose cooktop that had an electrical fire from the middle switch. Examined unit and found infinite switch melted. Recommended repair is switch, main harness, element. Customer pointed out that we had worked on the unit prior

"Arrived on site to install previously diagnosed and ordered parts. Per coils techs diagnosis, I removed and replaced the compressor, access valve, UV drier and vacuumed the system and pressures held. Installed 3.7oz of R134a refrigerant and monitored pressures. I found frost building up on the evaporator at the cap tube and pressures were not within range. I flushed the system and removed and replaced the evaporator and UV drier and vacuumed again and pressures held. Installed 3.7oz of R134a refrigerant and monitored pressures and got the same results. I notified the office CS that I would have to reschedule and come back. Im ordering Nitrogen, compressor kit, UV drier, access valve and evaporator and office to schedule return service. Unit left unplugged. ; ordrng 1 CNOTE (NITROGEN) and 1 W10836706 (Evaporator) and 1 W11092625 (Compressor kit) and 1 W11506635 (access valve) and 1 WPW10143759 (UV drier)"

Ran diagnostics for valve thermistor and off balance load . Ran diagnostics unit didnt show any signs of off balanced and getting proper water flow . Thirmsitorm oh Ed out of range. Ordering .Control and valve . No water leaks detected at time of service. Call to set return ; saved tckt

Arrived onsite for range not operating. Upon inspection I found the display dead but the cooktop would turn on. I accessed the terminal block and found black wire at the terminal block had burned in half. I will need to order a Marin harness for the repair. I advised the apartment management that the power cord is also damaged and would need to be replaced but is not covered under warranty. They will provide a power cord on next visit. Ordering Main harness(W11416047) terminal block (WPW10245259) thermal fuse(WP3196548) office to R/S due to part availability. ; ordrng 1 W11416047 (Harness) and 1 WPW10245259 (Terminal block) and 1 WP3196548 (Thermal fuse)

Arrived on site for n site for refrigerator not cooling. Inspected unit and work area. Found door harness broken (see SD-Pic). Found compressor starting and stopping. Would need to replace door and continue to diagnose.

Arrived onsite for washer rattling and shaking upon arrival found unit suspension was very weak and unit tub was damaged.

"Arrived on site and inspected dishwasher and found mounting points for sump and motor are broken. Replaced it and ran a diagnostic cycle and dishwasher is no longer leaking. Sent one video to CS of dishwasher running and not leaking, job complete"

"Arrived on site to test unit for flames too high when set to low. Adjusted flames, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for dishwasher not working. I inspected the unit and work area. I found the water line turned off to the unit. I turned the water on and found the unit not filling with water. I replaced the water inlet valve, and retested the unit. I found it working as designed. This unit has a plastic tub and does not retain heat well. The tenant should run hot water at the kitchen sink before turning the dishwasher on, so that it pulls in hot water immediately, so the heating element doesnt have to heat the water and tub. Job complete."

"Arrived on sit for freezer alarm going off. I inspected the unit and work area. I gained access to the evaporator and found it had a full frost pattern. I tested voltage to the thermistor and found 5vdc. I tested the thermistor its self and it showed around 5k ohms, which is 50 degrees, the thermistor was attract to a frosted over evaporator. The thermistor is bad. I tested the thermal fuse for the defrost heater and the defrost heater its self I found both good. I zip tied and foils taped the new thermistor in place.

"Arrived on site for a wall over with a close oven door error code. Upon arrival the UI was flashing the 900 error code for door latch error. I cycled the power off at the breaker and gained access to the door latch assembly. I then ohmd out the door switch and found it working as designed. Upon further inspection I found the latch harness actually pinched under the latch assembly. I removed the assembly and freed the wire. The oven immediately began running as designed. I took a pic of the harness in SD quick pic. I preheated the oven and found it now working as designed.

Arrived onsite for unit not started bake process. Tested the unit. Igniter was sparking but smelled no gas. Upon further inspection. Found that the valve needs to be replaced. Ordered part. Office to reschedule ; ordrng 1 W10898290 (valve-gas)

"Arrived on site to inspect unit for not allowing selection due to always draining, upon inspection found the drain hose too far in standpipe. Removed hose and tested with no problems. Complete"

Arrived on site to diagnose a microwave that was smoking. Found burnt wiring and shorted control.

Arrived on site for dishwasher not dispensing any rinse aid. I inspected the unit and work area. I found the bottom kick plate off and the clips broken. I put the unit through diagnostics and found the dispenser and actuating the rinse aid. I found good voltage to the dispenser. I am ordering a new dispenser and retainers for the kick plate. ; ordrng 1 W10861000 (Dispenser) and 2 WPW10503548 (Retainers)s

Arrived on site for not turning on has power but fan doesn't turn on. Removed motor blower cover and found all components getting proper voltage. Faulty switches arent registering the hood has raised to turn on fan. Upon removing the two filters I found the four #10 torque screws missing from the removable front cover making the vent hood restricted from lowering and raising without making contact on the cooktop. A few times I had to assist the vent hood by lightly pulling up on it to raise all the way. I did not attempt to remove the front cover because the one incorrect screw that was fastened to hold in the front cover was not coming out. With this I could not access the control. Ordering switches and (4) #10 torque screws to return and complete the repair. Will also return with all previously ordered parts just in case. I took pictures where the #10 torque screws were missing from the front cover for reference. I couldnt find the screws in the parts breakdown so these will need to be ordered separately or we will need to return with the compatible four screws to properly secure the front cover to ensure the hood raises and lowers as designed. ; ordrng 1 WPW10398341 (Switch) and 1 W11098806 (Switch)

"Arrived onsite for unit not spinning the water. Tested the unit and found that the switch was broke but found that the wires were cut to the switch on the har wire side and was tied together to bypass the switch. Upon further inspection. Found that the spanner nut was stripped on to the basket. Need to do a complete rebuild of the unit. Ordered all parts. Saw that the tub is NLA, warranty company to research. Needs authorization before returning. ; ordrng 1 3360629 (gear case) and 1 383727 (gasket,centerpost) and 1 389140 (drive block) and 1 63849 (tub-outer) and 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W10389329 (basket) and 1 W10820043 (brake & drive tube) and 1 WP21366 (nut-spaner)"

Arrived onsite to replace previously diagnosed parts. Dryer was having issues and when trying to establish connections dryer was plugged. Will need to reorder up dryer. Office to reschedule SS technician for 2 hrs. ; ordrng 1 WPW10143759 (dryer)

"Arrived on site to test unit for erratic ice production. Customer stated Sears has been out numerous times for defrost issues. Customer had defrost thermostat(5303918214). Verified thermostat was needed also found ice maker needed replaced as it didnt call for water twice. Replaced thermostat and ice maker, tested unit, unit works good. No leaks detected. Job complete."

Arrived on job for complaints of not heating. Found the element open. Replaced element and test.

"Arrived on site for THE LIGHTBULB IN THE FREEZER HAS GONE OUT AND DO NOT SEE HOW TO REPLACE THE BULB. Found led connected as designed. Removed freezer door switch and installed new switch. Once installed the LED module light did not illuminate. Ordered LED module light to return and complete the repair. ; ordrng 1 W11520324 (Bulb, LED)"

"Arrived on site to test unit for door alarm chiming when doors being closed. Found left side RC door was not making contact correctly with switch. Replaced switch, tested unit, unit works good. Customer also complained of ice production and slow water dispenser. Ice maker tested good. Found water pressure was correct. Needing valve and filter head to fix issue. Office to reschedule. ; ordrng 1 W11043013 (Valve) and 1 W11346622 (Filter head)"

"Arrived on site to inspect unit for not washing quietly and squeaking, upon inspection found the belt was worn due to bad control, replaced control previously, replaced belt and tested. Complete"

Arrived on site to diagnose an ice machine that is not producing. Found circ pump sensor failed causing thin ice production. Pump will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11542867 (Pump)

"Arrived on site to inspect unit for not making ice, upon inspection found the unit was not being provided water, opened valve and all functions started. Complete"

Arrived on site for rollers not working/stop of top r. Found plastic rollers separated from plastic housing. Removed both top rack adjusters and installed adjuster kit. Rack rolls in and out as designed. Job completed.

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found circ pump locked up and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to replace console from previous diagnosis. Replaced console and programmed to proper model. Tested unit to 350, unit is operating as designed.

"Arrived on site for a dryer that?s overheating again and not completing cycles. Inspected unit and work area. The customer advised that the unit will finish a time dry cycle for 40 minutes but if she puts another cycle on right away, the unit overheats and does not finish that cycle. She also advised that her auto dry cycle is shutting off prematurely. I checked voltage going to the unit both on the unit was idle and when the unit was running and found proper voltage without any variance of voltage. I checked the unit for proper airflow and found the unit venting properly. I called Whirlpool Techline and spoke to Chris SR# 7731332439. He had me check resistance through the exhaust thermistor and run through a couple other tests. He advised that based on all the information from the prior visit in this visit, he could not point anything wrong with the dryer and suggested the customer buy an aluminum vent hose as well as try to lower their front end of their dryer. I advise the customer of taglines findings and told him to call back if they have further issues after they install the vent hose. Call complete."

Arrived on site to install previously ordered part. Disassembled the unit and retested the unit and found the thermal fuse was contributing directly to malfunction causing the unit not to start. Checked the cutoff and it showed it had continuity. Reassembled and unit tested as designed. Job completed.

Arrived on site for range needing trim for the handle on the door. Upon arrival found that the previously installed door handle is now cracked and broken. I withheld from making any repairs to the unit at this time customer is requesting that we replace the door handle again spoke with the office and will need office to reschedule once availability of parts is known; ordrng 1 W10300490 (Door handle (black))

Arrived on site and inspected washer with communication error issues. Customer advised the unit was malfunctioning and after she put in the service call the unit didnt malfunction afterwards. I tested the unit and unit allowed me to make any selections at will. I advised the customer to purchase a single outlet surge protector to prevent any additional issues. Unit working properly. Job completed.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Took the compressor cover off and found the condenser full of lint. Spoke to PRN was advised that that could be causing an issue with the no cool situation.He advised to clean off the condenser coil?s and then check to see if I had a better frost pattern develop. I did find the frost pattern was better. However, the evaporator never completely frosted all the coils within 20 minutes. Was advised at that point to replace the filter dryer and the coupler due to known issues with those dryers. Replaced dryer and coupler and vacuumed the unit down to -30 psi. The unit help a vacuum for 15 minutes. Charged the unit and the unit pressures got to 145 psi on the high side and one psi on the low side. Unit began to frost the entire evaporator and is working as designed. Call complete."

"Arrived back on site to install previously ordered parts. Removed and replaced the the latch, console, smaller control on console, screw and wire harness. Reassembled and unit power button STILL didnt respond.I Whirlpool Tech Line and spoke with ADRIAN SR# 7731337441 , after replacing all the above listed parts it was discovered issue is within the main control. The main control is an expart and will take some time to arrive. .; ordrng 1 W11481108 (CONTROL)"

"Arrived on site to install previous diagnosed parts. Removed broken outer door panel and installed new. Pulled unit out. Found unit on smooth high gloss concrete surface, recommended friction pads for leveling feet. Found no zip tie attached to drain line. Removed failed front left tub shock and installed new. Assembled unit and added zip tie to drain line. Performed diagnostics mode and checked error codes. Found error F8-E1 long fill. Performed manual test mode and tested inlet valve operation several times and found inlet functioning with good pressure. Ran automatic test cycle, monitored operation and observed for possible water leaks. All tested good, no water leaks detected."

Arrived back on site to install previously ordered parts. R&R the drain hoses and unit tested properly. Job complete

refrigerator needing a previously diagnosed system repair. Upon arrival I was able to recover 4.65 ounces of refrigerant I also re-inspected evaporator coils were found no ice buildup of any kind yet the low side line had about an inch thick layer of ice around the entire low side line near the compressor area and on this visit I also found a bullet valve connected to the low side line indicating a previous sealed system repair has been done before. Found a third been a restriction inside the unit after putting the unit in the home position and installing the new system equipment I pulled a vacuum and after 25 minutes I found no signs of any leaking I then recharge the system with 4.65 ounces of refrigerant and let the unit run for another 30 minutes and found the high side low side pressure is at zero and 150. Also found both compartments cooling very quickly upon completion of repairs. inform customer that it will take 24 hours to cool the unit down and then another 96 hours to fill the bucket up with ice call complete

Arrived on site for a washing machine that does not work. Inspected unit and work area. Rent-A-Center did not know what the actual problem was but advised that the customer had used American home shield for a repair and the Dems the unit non-repairable. Around the unit through diagnostics and found an F8 E6 (water hazard) and and F2 E1 (UI stuck key) error codes. We?re in the unit through an auto test and found the unit working as designed until it got to the lid lock portion. The unit would not agitator spend due to the unit not locking the lid. I did find excess soap buildup inside the washer in replaced the latch. Tested the unit again and the unit is now working as designed. Advised the customer to minimize the amount of soap usage to avoid further issues. Call complete.

"Arrived on site for load wet at end of cycle . Found Gear case leaking oil. , ordering clutch gearcase slider , . No water leaks detected at time of service. Call to set return ; ordrng 1 W10006483 (Clutch) and 1 Gearcase and 1 W10447975 (Slider) and 1 Autho"

Arrived on job for complaints of not washing. Found the motor not plugged in. After correcting wire error test dishwasher and no leaks detected at time of service.

"Arrived on site to inspect dishwasher leaking water from the bottom the door. Upon further inspection, I placed the unit in diagnostics showing error code F10E1. Cleared the code and continued with testing. Unit operated as designed and I could not duplicate the leak. I removed the outer door panel and found where the vent has been leaking and the outer square gasket is badly torn. I removed the circular gasket and cleaned it and the vent opening and reinstalled it. I am ordering the vent see not and scheduled return service. Recommended that the unit not be used until the repair is completed. ; ordrng 1 WPW10428211 (Vent)"

Arrived onsite to replace UI panel. Replaced UI panel. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for Oven Too Cold - Calibrated - Wall Oven. Placed in diagnostics and F6E4 UI error came on. Removed UI and installed new UI. New UI came with new thermostat for replacement. Removed thermostat and installed new thermostat. Ran three sets of temps at 350 and oven is heating as designed and within 12 degrees of preheat set temp. Job completed.

"Arrived on site for a washing machine that?s making noises during the spin cycle. Inspected unit and work area. Confirmed the customers complaint and diagnostics and found the transmission going out.

Arrived on site for a dishwasher leaking. Upon arrival the customer stated the builder had a plumber come out and found the unit had a hole it was leaking from. I put the unit into diagnostics mode and found stored error code FcE2 for a vent wax motor error. I then ran a test cycle on the unit and found it leaking from the back bottom of the tub. I found the tub with a small gap and allowing water to drip from the back. I did not observe any other leak at the time of service. I called techline and spoke to Austin and received SR# 7731337605. He recommended going ahead to replace the tub and vent motor. Ordering both parts. Office to reschedule. ; ordrng 1 W11228135 (Vent) and 1 W10681513 (Dishwasher Tub) and 1 CNOTE (2 HOUR)

Arrived on site for a washing machine that?s not spitting out clothes. Inspected unit and work area. Placed Anna in Service diagnostics and found an F0 E2 (oversuds condition detected) and F9 E1 (long drain) error codes. I ran the unit through an auto test and found the unit functioning properly until the drain portion. Found the unit draining extremely slowly. Lift it up washer and found instead of underwear stuck on the bottom of the tub restricting water flow into the drain pump. Removed obstruction and tested the unit again. The unit is now working as designed. Call complete.

"Arrived on site to inspect washer for customer. Upon further inspection, I attempted to place the unit in diagnostics and the control panel would not respond. I tested voltage at the outlet and got 120V. Tested the voltage at the unit and got 120V. Tested voltage at the control and got 120V. Could not see the diagnostic light on the control. I advised the customer that the control would need to be replaced before I could test the unit. I am ordering the main control and control panel and office to schedule return service. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 W11201285 (Main control) and 1 W10911044 (Control panel)"

Arrived on site for ice machine making abnormal sound and not producing clear ice. Inspected unit and work area. Performed diagnostics mode and tested operation. Found inlet valve having little to water pressure. Removed water filter and found same results. Checked water flow to ice machine and found failed inlet valve. ; ordrng 1 W10897719 (INLET VALVE)

"Arrived onsite for unit not washing correctly. Tested the unit and unit was working and not working intermittently, found that the connector for the OWI sensor was not connected fully. Connected the OWI sensor. Tested unit. Unit tested good.

Arrived on site to replace sump and motor and fill valve. Replaced both parts test unit and unit test good job complete.

Arrived on site for water dispenser not working. I inspected the unit and work area. I tested the water dispenser. I could hear the reservoir filling. I let the reservoir fill and the dispenser started working. I checked the unit for any leaks and found none. Job complete.

Arrived onsite for broken bottom spinner arm.All else checks good. Unit is now operating as designed.

"Arrived on site for Leaking blue fluid from back of fridge, sensor at top that shows cold level- keeps shorting out and flickering on and off. Fridge control was not flickering upon arrival. Customer was able to show me a video of the LED temp number flickering as described. Removed control and installed new control. Set program code to 12 as serial tag displayed. Fridge cooling as designed. Job completed."

"Arrived n site to test unit for excessive noise. Found motor housing was rubbing/vibrating on cabinet base. Installed noise dampers on all points of contact underneath motor housing. Installed two self drilling screws on on left side on motor housing to secured motor and housing. Tested unit, verified with customer noise is no longer present. Job complete."

Arrived onsite to replace previously diagnosed parts. Replaced hinges and lid. Tested unit and unit is functioning properly. Job complete

Arrived onsite for dishwasher leaking when in use. Upon inspection I found no error codes stored in the unit. I found the drain hose cracked and leaking slightly in the back. I replaced the hose and tested the unit. There are no leaks detected during time of service. Job complete.

"Arrived on site to inspect refrigerator leaking water inside the RC section. Upon further inspection, I found reservoir was leaking at the seam. I removed and replaced reservoir and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site for NOT CLEANING - DOES NOT THINK THE ARMS ARE MOVING. Customer explained they couldnt hear water coming into dishwasher when the started up a cycle. Placed in diagnostics and got F6E4. No other codes came on. Inspected float switch and found a piece of plastic lodged underneath the float. Once plastic piece was removed, the diagnostics cycle began calling for water and filling the dishwasher as designed. Ran through full diagnostics cycle and heated as designed at the end. Showed customer the piece of plastic and how to check the float switch in the case that this happens in the future. Cleared error code. Collected service fee. No leaks detected. Job completed."

"Arrived onsite for unit not draining or starting. Tested the unit. Unit tested good, it sprayed water and draining. Customer said they would hear beeping from the unit. Let them know that the start button has to be pushed 2 times to start and if the door gets opened at any time, that the start button needs to be pushed again before closing the door. No leaks at this time. Job complete"

Arrived onsite for refrigerator making vibrating noise or hum. Upon arrival I confirmed the complaint to be coming from under the unit is the middle somewhere in the condenser area. I adjusted the 2 bolts at the front that secure the condenser bracket in place. After adjusting the noise went away and did not return. ob complete.

"Arrived on site and inspected dryer and found it was already repaired on a previous visit, apartment complex did not update their list. Found airflow through dryer is still restricted, took one picture. Show the apartment maintenance that it will need to be cleared before dryer can run again properly, job complete."

"Arrived on site to install previously diagnosed fill tube / heater to resolve failed heater. Removed door and removed old heater. Installed new fill tube heater and retested. Unit working as designed. Call complete."

Arrived on site to diagnose a dishwasher that is not completing cycles. Found control and owi not communicating properly and both parts will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 WPW10705575 (Owi) and 1 W10866118 (Control)

Arrived onsite for unit not making ice. When testing the unit. Could not hear the valve activation when calling for the water. Ice maker was working. Ordered valve and the control just incase. Rescheduled with customer ; ordrng 1 WPW10224961 (bin-cntlvr) and 1 WPW10226427 (cntrl-elec) and 1 WPW10349187 (valve)

Arrived onsite and found mullion will be needed to repair fridge. Ordering mullion to repair.. ; ordrng 1 242036301 (Mullion)