Near Austin, TX 78722
Matthew
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite for refrigerator leaking. Upon inspection found frozen fill line to icemaker. When calling for water the line would spray water throughout the freezer section. Removed ice buildup and cleared fill line. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
UNKNOWN UNKNOWN NAGJFDHJ/
Near Killeen, TX 76549
Al
Job Details: 02/24/2021
UNKNOWN UNKNOWN W1234567
Near Waco, TX 76705
Jonathan M
Job Details: 02/24/2021
DRYER ROPER RED4516FW0 Arrived on site for a dryer that burned and no has no power. Inspected unit and work area. The customer had the unit unplugged and I noticed a burn mark on the power cord connector at the L1 terminal.The power outlet was completely singed on the L1 side. This would indicate a power supply issue as noted last time. Spoke to the office and was advised to contact tech line to document findings. I called tech line and spoke to Rich SR# 7729965083.
Near Lakeway, TX 78734
Robert
Job Details: 02/24/2021
DRYER WHIRLPOOL WED70HEBW0 Arrived on job for complaints of no heat. Found breaker tripped.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW6120HC0 Arrived on site for washer having long fill cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F8-E1 long fill. Ran automatic test cycle and automatic test cycle. Found failed inlet valve.Office to schedule appointment when ETA is available. ; O-emld tckt
Near Seguin, TX 78155
Noah D
Job Details: 02/24/2021
WASHER ROPER RTW4516FW2 Arrived on site to inspect washer for pulling strings. Pulled agitator and found no issues. Instructed customer on proper use. Complete
Near Belton, TX 76513
Tyler
Job Details: 02/24/2021
DISHWASHER FRIGIDAIRE FBD2400KW12B Arrived on site for dishwasher leaking water after previous repair. After running multiple test cycles and disassembling the unit was bare minimum I eventually found that the cause of the leak was because the door gasket that was previously installed was sometimes slipping up under the door baffle seal below the door causing a gap along water pass-through I was able to trim down the door seal to keep this from happening and unit is no longer leaking and is fully functional as designed. Call complete
Near Pflugerville, TX 78660
Scott
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW560CHW2 "Arrived on site for missing latch . Found latch pushed into unit , screw holes broken . Replaced latch and ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete ."
Near Round Rock, TX 78681
David S
Job Details: 02/24/2021
OVEN JENN-AIR JJW2830DS00 "Arrived on site for console showing error code f2e1 stuck key. I inspected the unit and work area. I found out the customer already power cycled the unit several times. I removed the console and cleaned the glass portion, and cleaned the controls. I reassembled the unit. I found the console working as designed now. And all buttons are working. I spoke to the customer about the repair, and advised if the error code comes back they will need a new console(W11236888).
Near Austin, TX 78750
David Z
Job Details: 02/24/2021
DISHWASHER IKEA IUD9750WS4
Near Austin, TX 78748
Robert
Job Details: 02/24/2021
WASHER MAYTAG LAT2914AAM Arrived on job to replace lid switches. After replacement test operation. No motor operation. Checked voltage to motor and found 120v but no movement. Will need motor to complete ; ordrng 1 12002351 (motor-drve)
Near Austin, TX 78744
Kevin
Job Details: 02/24/2021
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and inspected dryer and found connector to element is loose, after resetting it dryer is heating properly. No further repair is needed at this time, job complete"
Near Austin, TX 78737
Luis
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for cooling complaint in fresh food section. Temps reading in mid 40s ran diagnostics found evaporator fan running weak and pulsating,removed cover,while Moving harness fan would power off or run at full speed,disconnected harness found corrosion in harness and broken pin stuck inside of harness contacted tech support sent picture of harness Sr#7730089966"
Near Bruceville, TX 76630
Jonathan M
Job Details: 02/24/2021
DISHWASHER GE GSD2100V50BB "Arrived on site for a dishwasher that’s not draining. Inspected unit and work area. The customer advised that she was cleaning out her filter and found several straws, pieces of plastic and a bowl. She was unsure whether that ball was necessary but kept it just in case. I advised her that that ball needs to be inside the dishwasher and is what helps the unit drain out fully. Inserted the ball into the top of the recirculating pump and drained out the unit. Unit is not working as designed. Call complete."
Near Jarrell, TX 76537
Wesley
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite and found right door hinge Broken. Ordering right hinge to repair. ; ordrng 1 W11409290 (Right hinge)
Near Austin, TX 78737
Richard
Job Details: 02/24/2021
DISHWASHER KITCHENAID KDTM354ESS2 "Arrived onsite for the dishwasher not draining. During testing found that there was water inside dishwasher. Tested drain pump and its turning on but not working. Replaced drain pump and it tested good. While testing wash cycle found that the control panel is discolored and the wash motor intermittently washes , will need to replace control panel and sump and pump assembly. Ordering control panel and office to schedule. ; ordrng 1 W10913521 (Panel control)"
Near Austin, TX 78753
Matthew
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived onsite for microwave not functioning. Upon inspection found no voltage to the display , 120 VAC at the outlet , in line fuse checked good. Found cavity thermostat open, jumpered across cavity thermostat, Display is now powered up and responsive. Ran heat cycle for 1 minute, monitored amp draw, 13 amps. Cup of water heated. Unit shows no signs of overheating at this time. Ordering cavity thermostat. Office to reschedule.; ordrng 1 W10269232 (thermostat)"
Near Taylor, TX 76574
Jimmy J.
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer hot water connection is cracked and leaking water. Found inlet valve on the hot side had a hairline crack. No other damage found. Ordered a new inlet valve to return and complete the repair. ; ordrng 1 W11210459 (Inlet valve)
Near Waco, TX 76705
Jonathan M
Job Details: 02/24/2021
WASHER MAYTAG MVWX655DW2 Arrived on site for a washing machine that’s not draining. Inspected unit and work area. Found unit full of water and not draining. Customer is not draining out properly so adjust drain hose to drain properly. Tested unit and found the control sending voltage to the drain pump for the drain pump not pushing water out. Replaced drain pump with truck stock drain pump. Tested unit in unit is now working as designed. Call complete.
Near Killeen, TX 76549
Tyler
Job Details: 02/24/2021
WASHER MAYTAG WTW5000DW1 Arrived on site for washer not functioning correctly at all according to customer leak in water. Upon arrival I found that the unit had an F 75 error indicating a shifter fault I also was able to verify very quickly when opening live that the inner tub is coming disconnected from the gear case causing the unit to wobble and spin.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave timer key not functioning. Inspected unit and work area. Tested key pad operation. Removed control assembly and removed control ribbon and reinstalled. Found ribbon loose at connector. Tested timer function and all other. All tested good.
Near Killeen, TX 76542
Al
Job Details: 02/24/2021
DISHWASHER GE GSD3900L00WW Arrived on site and inspected dishwasher not draining.The solenoid worked but the unit never drained.Oder the pump and motor assembly.Also ordering AUTHORIZATION for pump and motor.Office to schedule return services due to part availability.Needs more work; ordrng 1 WD26X10013 (Motor and pump assembly)
Near Austin, TX 78724
Chase
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site. Removed existing refrigerator and installed new unit. Checked for water leaks, none. Job complete"
Near Austin, TX 78738
Luis
Job Details: 02/24/2021
REFRIGERATOR FRIGIDAIRE FGSC2335TF0 "Arrived on site for dispenser issues. Replaced both housing,bar and motor tested ice dispenser unit working as designed."
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2021
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for long drain times, upon inspection found the drain pump making a crunching sound, will need new pump. Office to reschedule ; ordrng 1 W11319789 (PUMP)"
Near Austin, TX 78725
Matthew
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for malfunctioning hood light. Upon inspection found harness connector to housing unsecured. Checked for voltage and was receiving sufficient reading. Secured connector and retested. Found light bulb failed as well. Replaced bulb. Unit is functioning properly. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/24/2021
WASHER KENMORE 110.296228 "Arrived on site for washer leaking water. Inspected unit and work area. Removed casing and bypassed lid switch. Ran unit with hot and cold water on large cycle. Let unit fill to agitation level and monitored for leaks. Ran drain and spin, no leaks found. Ran again on extra large load size and monitored fill and agitation. Ran unit a 3rd time and found no leaks visible. All tested good, no water leaks detected.
Near Del Valle, TX 78617
Jacob
Job Details: 02/24/2021
WASHER MAYTAG MVWC565FW2 Arrived onsite for unit leaking water when the hot water gets turned on. Turned on water. Heard water leaking immediately. Checked water valve. Saw that the hot water side had broke off. Ordered new water valve. Office to reschedule.; ordrng 1 W11038689 (valve)
Near Austin, TX 78739
Kevin
Job Details: 02/24/2021
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found thermal fuse has failed, cut off has failed, element has shorted to its housing. Replaced all three pieces and found airflow is still showing restricted, took one picture. Removed vent hose from rear of dryer and airflow meter now shows good. Vent to the exterior is still showing restricted airflow explained to customer the situation and left vent hose unattached from dryer. reported to techline 7729676645"
Near Driftwood, TX 78619
Andrew
Job Details: 02/24/2021
WASHER MAYTAG MVW7230HC0 Arrived on site to test unit for no power. Found unit was receiving proper voltage. Control is sending proper voltage to UI but UI not responding. Needing UI to fix issue. Office to reschedule.; ordrng 1 W11478526 (UI)
Near Austin, TX 78725
Jacob
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017AB3 "Arrived onsite for unit not having power. Checked voltage, was getting 124v. Upon further inspection there is a possibility that the transformer is no good or the control needs to be replaced. No issues at this time. Job complete"
Near Belton, TX 76513
Wesley
Job Details: 02/24/2021
OVEN WHIRLPOOL KOCE500ESS Arrived onsite and found unit would need control to repair flickering light issue. Leveled refrigerator doors as courtesy.
Near Austin, TX 78737
Richard
Job Details: 02/24/2021
OVEN WHIRLPOOL WOS51EC0AS01 Arrived onsite for the oven not working. During testing found that the thermal fuse is no good . Customer stated that they were part of the rolling black outs during the winter storm.
Near Austin, TX 78744
Luis
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Found no issues with freezer door,per tenant vibrating floor to bedroom,tested unit found floor not vibrating near unit,adjusted unit"
Near Austin, TX 78744
Leonardo
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMHA9019HZ2 Arrived on site to test unit for unit turning on and off in its own. Test unit and found unit behind on software. Connected unit to Wi-Fi and update was made job complete.
Near Killeen, TX 76543
Tyler
Job Details: 02/24/2021
DRYER ROPER REX4634KQ1 Arrived on site for dryer not working correctly. Upon a rival I found that the dryer when turned on with sometimes make a sound and sometimes would night I was able to pinpoint that the dryer was not fully being able to activate because the white thermal fuse on the back was shorting out but sometimes allowed current to pass. I was also able to verify outside the house that there is a dryer vent cleaning issue that the customers would need to address before repairs are made I also was able to verify that the motor is starting to get weak.
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/24/2021
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site for DOUBLE OVEN--THE SPRINGS MIGHT BE TOO TIGHT--WHEN THE DOOR IS DOWN THEY JUST START TO LIFT BACK. Removed door and took apart. Found glass pack only had one pane. Called tech line and they gave me the part number for the correct hinge. Ordered 2 hinges, one for upper door and one for lower door. Will return to install correct hinges. Techline stated it didnt matter which side you replaced the hinge whether it be left or right. The new hinge will correct the issue whichever side its placed. Spoke to Butch at WP TECHLINE. SR #7730090477; ordrng 2 W11411963 (Hinge)s"
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5005KW0 Arrived onsite for washer not agitating or spinning. Upon inspection I found the units basket and agitator would spin together when trying to agitate. I lifted the unit and found the actuator had come disconnected from the cam assembly and would not allow the unit to shift between agitate and spin. I re connected the shift arm and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I contacted tech line to report. SR#7730090977. Job complete.
Near Lakeway, TX 78738
Robert
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived on job for complaints of washer shutting off. Ran diagnostics and found code for fan error. Unplugged fan and ordered replacement. ; ordrng 1 WPW10469574 (vent asm)
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
DRYER MAYTAG MEDB855DC4 Arrived on site to diagnose a dryer that will not shut. Found catch assembly broken. Replaced catch and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78746
Luis
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KSSC42FJS00 "Arrived on site for no cool. Powered unit on compressor and evaporator fan powered on,removed evaporator cover found no frost forming on evaporator,corrosion on heat exchanger,removed kickplate found corrosion on heater pan,found condenser fan running very weak with no air flow.informed customer that a defective fan motor would cause issue with cooling
Near Austin, TX 78744
Kevin
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and inspected washer and found tub is leaking from the right rear corner, a new tub and 2 technicians will be needed to replace it. Washer is in a plastic tray on the 2nd floor of a home.; ordrng 1 W11219115 (Tub)"
Near Georgetown, TX 78628
Tommy
Job Details: 02/24/2021
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite for no power going to oven. Upon arrival found unit fuse was blown. Checked control saw no signs of damage or console damage.
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to inspect dishwasher not working and lights blinking. Upon further inspection, the customer had the power turned off to the unit. Once power was restored, I placed the unit in diagnostics and checked error codes and found F8E4. Cleared the code and continued with testing. I removed the toeplate and found water in the drip pan underneath. Disconnected the float switch and cleaned the drip pan and reinstalled it and continued with testing. Unit operated as designed. I made recommendations for use & care. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL GI5FSAXVY04 "Arrived on site to install previous diagnosed part. Removed failed control and installed new. Programed control and control excepted. All tested good, no water leaks detected."
Near Austin, TX 78748
Kevin
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site and sound microwave is giving open/close door error cover replaced monitor switch from truck stock this did not have any positive affect. Per service pointer W11245251 Will need to bring back switch assembly kit in order to correct issue.; ordrng 1 W11244494 (Interlock kit)
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/24/2021
ICE MACHINE KITCHENAID KUIC15PLXS3 "Arrived on site for ice machine not powering on. Inspected unit and work area. Checked voltage from external drain pump and found 120 volts. Attempted diagnostics mode, no response. Gained access to control and tested incoming and outgoing voltage. Found failed control. Removed failed control and installed new. Found unit powering on. Performed diagnostics mode and tested operation. All tested good, no water leaks detected.
Near Andice, TX 78628
Tommy
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not operating. Upon arrival found unit had no voltage coming from outlet. Used extension cord and tested unit on different outlet. Found it operating as designed. Customer will need an electrician to inspect outlet. Job Completed.
Near Austin, TX 78758
David Z
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site to diagnose refrigerator not cooling. On arrival found the unit was set to cooling off. Turned cooling back on. Allowed unit some time to run and verified cold air was being blown out properly. Found cold air filling freezer. Unit is working as designed, cooling was just set off. Unit needs time to run and make sure cooling stays. Call complete."
Near Bee Cave, TX 78738
Richard
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave intermittently making a noise. During testing found that the vent flapper was causing a noises during operation. Removed silver tape and adjusted the flapper on the microwave vent and secured vent assembly with new silver tape and microwave tested good and heating. Noise is gone. Customer stated that they were hearing a different noise as well but could not duplicate. Advised customer to take a video recording of the noise if it returns. Complete.
Near Spicewood, TX 78669
Robert
Job Details: 02/24/2021
OVEN KITCHENAID KEMS308SSS00 Arrived on job to replace broiler element. After replacement test operation.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/24/2021
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site to inspect dishwasher for not starting, upon inspection found the control board support had snapped. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/24/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for not filling, upon inspection found the customer was confused on the water level options, instructed customer on proper use. Complete"
Near China Spring, TX 76633
Jonathan M
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator that still intermittently powering itself off. Inspected unit and work area. I called tech line and spoke to Austin SR# 77299693084.
Near Harker Heights, TX 76548
Al
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and inspected washer making an awful noise.Confirmed the complaint and found the gear-case is causing the screeching noises.R&R the gear case.Reassembled and calibrated the unit.Customer satisfied Job complete
Near Austin, TX 78705
Jacob
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived onsite for unit not dispensing water. Tested unit. No water came out. Upon further inspection. Found that the bracket that holds the switches in place was broken, causing the switch to not sit correctly. Job complete"
Near Georgetown, TX 78628
Tommy
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for refrigerator leaking. Upon arrival found unit water was off. Turned water on and found unit was leaking and spraying water from filter housing which seems to have leak in rear left side. Check water connections. Housing connections are good. Housing appears damaged and will need to be replaced. Office to reschedule as housing arrives.; O-emld tckt
Near Austin, TX 78717
Justin
Job Details: 02/24/2021
OVEN WHIRLPOOL WOC54EC0HS01 "Arrived on site for wall oven with UI intermittently freezing. I put unit into diagnostics ,ode and found stored error code F6E4 for UI and ACU state status mismatch. We will need to replace Copernicus ACU and possibly the UI. Ordering both parts and office will need to reschedule return. ; ordrng 1 W11261167 (Control) and 1 W11297728 (UI) and 1 W11110951 (MW Control)"
Near Austin, TX 78717
Justin
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher with visibly broken parts. Upon further inspection I found adjusters broken on upper rack. Ordering adjusters ; ordrng 1 W10712395 (Adjuster Assembly)
Near New Braunfels, TX 78130
Andrew
Job Details: 02/24/2021
WASHER MAYTAG MVW7232HW0 "Arrived on site to test unit for wet clothes. Found unit will not spin or agitate. Verified proper voltage. Replace rotor, stator and clutch, tested unit, unit works good. No leaks detected. Job complete."
Near Killeen, TX 76542
Al
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site and inspected French door refrigerator not cooling.Checked temperatures and got 68 in both sections.Accessed the freezer evaporator cover and unit had NO frost pattern.Unit will require a compressor, access valve, dye drier SS technician, 2 hours and AUTHO.Office to schedule return services due to part availability.Needs more work ; ordrng 1 W10507884 (Compressor) and 1 876764 (Valve) and 1 Authorization (SS tech, 2 hours AUTHO)"
Near Austin, TX 78750
David Z
Job Details: 02/24/2021
WASHER WHIRLPOOL MVWB835DW5 "Arrived on site to diagnose washer that is not powering on. Attempted to start unit and unit did not come on. Found good voltage at wall. Was able to get into diagnostic mode, which gave error code F6E2 for Ui ring from ACU. Was able to verify all good button checks, but when you try and run diag cycle unit will not go. Harness is good. Need to replace control to resolve issue. Office to schedule when we can get a control.; ordrng 1 W11400681 (Control)"
Near Austin, TX 78723
Matthew
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for dishwasher soap not dissolving and spray arms not turning. Ran test and found pump and motor not energizing. Unit did fill and drain. Pump and motor will need to be replaced.Office to reschedule. ; ordrng 1 WPW10671941 (pump&motor)
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
DRYER MAYTAG MED7230HW0 Arrived on site to diagnose a dryer that will not cycle. Tested unit and found heating element shorted to ground causing open thermal fuse. Replaced heater and thermal fuse and tested unit. Found all is functioning properly at this time.
Near Seguin, TX 78155
Noah D
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Arrived on site to inspect fridge for a broken roller, upon inspection found the drawer wheel broken. Replaced drawer and tested. No problems found. Complete"
Near Austin, TX 78705
Jacob
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for ice maker over filling. Tested unit. Saw some water coming from the hose when not called for it. Replaced water valve. Tested unit. Unit tested good. No leaks at this time. Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for microwave combo with timer that wont count down. Upon inspection I found multiple stored errors for control to UI state status mis match. The unit would also reboot every time they tried to preheat. I am ordering the console, microwave control and main control for repair. Returning tech make sure the unit gets connected to WiFi before closing out. Ordering console (W11297728) micro control (W11325603) ; ordrng 1 W11297728 (Console) and 1 W11325603 (Micro control)"
Near Austin, TX 78723
Matthew
Job Details: 02/24/2021
WASHER MAYTAG MVWB765FW4 "Arrived onsite for malfunctioning agitator. Upon inspection found agitator had come loose allowing it to rise and lodged items underneath. Removed for inspection, re-mounted agitator and tightened bolt. Tested unit and unit is functioning properly. Job complete"
Near Round Rock, TX 78665
Kayman
Job Details: 02/24/2021
WASHER MAYTAG MVWB855DC Arrived onsite for washer leaking water while not in operation. Upon inspection I found stored error codes of F3E2 F0E4 F8E6. I cleared the codes and found that the hot side of the valve was allowing water to seep by and leak into the tub while not in use. I found deposits built up inside the valve and the hose beginning to corrode. I advised the customer that they would need to replace the hose soon. I replaced the valve and tested the unit in diagnostics. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with no water entering the unit. Upon inspection I found the hot water for the house turned off. I found the valve very hot from trying to be run dry. I also found the UI adhesive had failed and was separating from the console. The valve will need to be replaced and the console. Ordering Console (W11116422). And returning with the valve. Office to R/S due to part availability. ; ordrng 1 W11116422 (W11116422)
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/24/2021
DRYER AMANA NED4655EW1 Arrived on site for dryer not heating. Inspected unit and work area. Verified failure. Measured incoming voltage and found 240 volts. Measured voltage at timer and found timer not sending voltage to heater. Will need to replace timer. Checked fuses and element and all tested good. Found no ETA available on timer. Office to schedule appointment for return.; saved tckt
Near West Lake Hills, TX 78746
Leonardo
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL KDTE254ESS Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverter motor. Will need to order new sump and motor office to reschedule. ; ordrng 1 W10902372 (Sump and motor)
Near Austin, TX 78744
Kevin
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and inspected washer and found power to control board is good but there is no power showing from control board. Recommended replacing control board. After replacement washer will complete a calibration cycle and a diagnostic cycle. No further repair is required at this time, job complete"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for Fridge doesn't work. Had someone out here before, thought it was the compressor or the computer board. Fridge was turned off prior to my arrival and completely defrosted. No evidence of water on the floor. Placed in diagnostics to test compressor. Compressor is good. Ran through all diagnostics that may effect cooling and tested good. Ran through ice harvest and ice maker is working s designed. Tested ice box fan and fan was blowing weak. Thermistors all checked out good. Tested main board and tested faulty. Removed board and installed new board. Ran diagnostics to test ice box fan again and air was blowing as designed with new board. Customer knows to allow 24 hours to pass prior to putting food back in fridge."
Near Cedar Park, TX 78613
Lou
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer no water fill. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I manually tested the water fill and the unit continued to operate as designed as it shut off once it reached level. I calibrated the unit and retested to demonstrate to the customer and again the unit operated as designed. I recommended that the customer wash a load and if the unit fails again to contact our office for service. Made recommendations for use and care. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
David S
Job Details: 02/24/2021
WASHER KENMORE 796.4154921 Arrived on site for washer leaking. I inspected the unit and work area. I ran a diagnostics cycle and found the washer leaking from the bellow hose. .; ordrng 1 4738ER1004B (Bellow hose)
Near Austin, TX 78717
Justin
Job Details: 02/24/2021
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site for washing machine continuously filling to the point of almost overflowing. I put unit into diagnostics mode and found stored error codes F0E3 for overload and F0E5 off balance load. The customer stated that the error codes have continuously flashed since last service. I cleared the error codes. I activated the individual components and found valves, shifter, and pump working fine. I ran a unbalance detection and it did not function. After backing out of the unbalanced detection activation the lid remained lock and I could not manually unlock it. It then threw an F6E3 error code for ACU communication error. The diagnostics cycle will also no longer run or work, it instantly backs out of it. I found control to be faulty. I replaced the control and then ran a calibration cycle. I then ran a diagnostics cycle to verify repair and it worked as designed. Unit is now functioning as designed. No leaks observed at time of service. Call complete."
Near Leander, TX 78641
David S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
MICROWAVE MAYTAG MMV1175JZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78748
Kevin
Job Details: 02/24/2021
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site and inspected dishwasher and found saved error codes F8E2, F8E5. Found valve harness is disconnected and after resetting it Ran diagnostic cycle and it is operating properly now. No water leaks detected at time of service, job complete"
Near Georgetown, TX 78626
Wesley
Job Details: 02/24/2021
DRYER MAYTAG MED6200KW0 spoke with Andy at techline and determined door switch installed on unit is incorrect. Factory door switch is a 2 wire and does not send voltage to the light. Ordering correct door switch that is a 3 wire. Replaced socket per prior tech diagnosis. Office to re; ordrng 1 WPW10569603 (Door switch)
Near Cedar Creek, TX 78612
Scott
Job Details: 02/24/2021
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site ,replaced harness double checked elements and burners all checked normal . Job complete ."
Near Dripping Springs, TX 78620
Richard
Job Details: 02/24/2021
VENTHOOD KITCHENAID KVWB606DSS0 Arrived onsite for the vent hood rattling during operation. During testing found that the blower motor is causing the issue. Will need to replace blower motor. Office to schedule ; O-emld tckt
Near Driftwood, TX 78619
Andrew
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KBLC36FKS00 "Arrived on site to test unit for not cooling. Found bad inverter box. Replaced inverter box, tested unit, unit works good. Job complete."
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site to inspect dishwasher no power. Upon further inspection, I checked the outlet and breaker and both were good. I removed the junction box cover and found the black wires not connected at the wire nut. Re-wired the unit and tested and unit is operating as designed. No water leaks observed during service, job completed. Home vacant/new build."
Near Georgetown, TX 78628
Tommy
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KBFA20ERSS00 Found unit ice maker plug wasnt connected all the way. Connected and tested. Unit is now operating as designed.
Near Georgetown, TX 78628
Lou
Job Details: 02/24/2021
DISHWASHER GE GDT655SSJ2SS "Arrived on site to inspect dishwasher with no power. Upon further inspection, I tested the outlet and it showed 120V. Plugged unit in and checked the control and found the service light blinking 7 times. Following the tech sheet, I placed unit in diagnostics and tested the unit to reset the control. Unit operated as designed and control reset.No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/24/2021
REFRIGERATOR GE GSE26GGEBCBB "Arrived on site to install previous diagnosed part.powered unit off at circuit breaker. Gained access to solenoid. Found top screw rusted out and but not able to get a hold off. Removed screw with extractor kit. Installed new solenoid and added stainless screw to keep from rusting. Assembled dispenser and powered on. Tested dispenser operation, all tested good. No water leaks detected durning service.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2021
DRYER WHIRLPOOL WED5620HW "Arrived on site to inspect washer for not starting, upon inspection found the front UI was not operating, UI was not provided, ordering UI. Office to reschedule ; ordrng 1 W11388040 (UI)"
Near Austin, TX 78734
Robert
Job Details: 02/24/2021
OVEN KITCHENAID KEBS107SBL02 Arrived on job to replace appliance manager board. After replacement test operation.
Near Austin, TX 78731
David Z
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to diagnose washer that was not powering on. On arrival I could not get the unit to power on. Power cycled unit from breaker and unit did not respond to power button press. Tried putting unit in diag, and was able to power on and go into diagnostic. Found no error codes other then off balance. Powered off and retried. Unit came on and is now working as designed. Call complete."
Near Leander, TX 78641
Justin
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW8800YC0 Arrived on site for washing machine making screeching noise when spinning. Upon further inspection I found SIGNIFICANT rust under unit. I manually turned the tub and found the bearings grinding. I advised customer the bearings need to be replaced and possibly the tub and gear case with the amount of rust he had they might of bound together. Call complete.
Near Elgin, TX 78621
Chase
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site. Uninstalled refrigerator from elevated surface with 2nd tech. Replaced HV control, UI control, thermistor and harness. Reinstalled and tested all functions. Water is turned off to home."
Near Cedar Park, TX 78613
Lou
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the compressor and condenser fan operating and the FC evap fan motor humming and both compartments cool but not cold. I found the FC evap fan motor blades not turning and when I moved the blades they began to turn. Once I got authorization to repair, I removed and replaced the FC evap fan motor and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave that wont turn off and keeps running after its done. Upon inspection I found the unit I stand by. I could not recreate the issue but the resident showed me a video. I will need to order upper interlock(W11433682) lower (W11433683) and the main control (W10892389) for the repair. Office to R/S due to part availability. ; ordrng 1 W11433682 (Upper interlock) and 1 W11433683 (Lower interlock) and 1 W10892389 (Control)
Near Austin, TX 78758
David Z
Job Details: 02/24/2021
COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to diagnose cooktop that had 2 burners out. Errors present. Found module was blown and fuses were good. Replaced module and retested after programming. All is working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to install previous diagnosed parts. Gained access to inlet valve. Removed failed valve and installed new. Tested water dispenser and observed for water leaks. Gained access to incoming water line and installed pressure reducer. Calibrated water dispenser. All tested good, no water leaks detected."
Near Buchanan Dam, TX 78609
Cliff
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that will not turn on. Found connection in junction box not wired properly. Rewired unit and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Near Cedar Park, TX 78613
Justin
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for a refrigerator with intermittent failure and loss of cooling/power. Upon further inspection the unit is currently working. I checked temps and found 0°F in FC and 29°F in RC. I activated diagnostics and found all parts functioning as well. The customer did have a video of that loud sound coming from unit when it is struggling. I was able to replicate the sound in test 4 and found it was the dual evap valve rattling loudly. However the test 4 completed with no issue. I found proper voltage going to both HV control and power supply. I found correct voltage from control to 3 way valve. I gained access to evaps. I found no issues with loads at either evap fan harness. Indicating intermittently bad controls. I replace controls and unit is currently operating as designed. I waited until fans and compressor turned back on properly. Call complete.