Near Austin, TX 78702
Robert
Job Details: 02/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher continuous draining. Ran diagnostics and found the float switch was not working correctly. Changed switch and tested unit. Everything is working properly and no leaks detected. Complete.
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 02/18/2020
RANGE WHIRLPOOL KDRS483VSS04 "(DM) Arrived on site for range having an error code F2E1(Stuck key). Performed diagnostics and tested unit operation. Found control UI to be bad. Gained access to the control UI and replaced new. Tested all unit operations, all tested good. Adjusted range knob baffles, so the knobs won’t rub when being used."
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with a door that will not open and close properly. Found right side hinge failed. Replaced hinge and tested unit. Found all is functioning properly at this time.
Near Lampasas, TX 76550
Al
Job Details: 02/17/2020
REFRIGERATOR MAYTAG MFF2558FEZ01 Arrived to inspect excessive frost buildup in freezer compartment.Confirmed the complaint and noticed all signs of frost led to the door being left opened.I removed the door and basket and cleaned them off. Reassembled door and made sure there was no warm air entering the cabinet when door shuts.All water lines were dry at the time of service.All functions of the unit work properlyJob complete
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/17/2020
DRYER WHIRLPOOL MEDX655DW1 "Arrived to inspect unit it powering on, check voltage and only found 120, checked Braker and found breakers are from the 70’s and need replacement"
Near Temple, TX 76501
Al
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator cooling issues.Ran diagnostics test mode and discovered the unit works as designed All water lines were dry at the time of service.Job complete
Near Holland, TX 76534
Jonathan M
Job Details: 02/17/2020
DISHWASHER BOSCH SHX68T55UC/02 "Arrived on site for dishwasher with door that was falling to the ground. Inspected unit work area. Found spring missing and pulley broken. Replaced spring and pulley and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78757
Cliff
Job Details: 02/17/2020
DISHWASHER WHIRLPOOL KDTE404DSP0 Arrived on site to diagnose a dishwasher that is not cycling properly. Found failed vent assembly. Replaced vent and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Granite Shoals, TX 78654
Jonathan S
Job Details: 02/17/2020
RANGE KITCHENAID KSEG700ESS3 "(DM) Arrived on site to install previous diagnosed part. Inspected unit and work area. Removed unit from cabinet area and gained access to the suppressor board behind the unit. Removed failed part and installed new. Performed diagnostics mode and tested unit operation, all tested good. Placed unit back in original location in the cabinets. Leveled unit to the countertops and set clock to correct time."
Near Austin, TX 78737
Luis
Job Details: 02/17/2020
FREEZER WHIRLPOOL EV188NYWS02 "Arrived on site for water leaking,diagnosed obstruction in drain removed cover found putty around exchanger crumbled and got into drain,removed existing putty added adhesive around,exchanger cleared drain line"
Near Round Rock, TX 78664
Andy
Job Details: 02/17/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer start button not working. Tested and inspected unit and found failed UI. removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78738
Luis
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for ice build up on fresh food evaporator. Per service pointer W11329116C removed cover,defrosted evaporator,installed new cover,secured thermistor to correct location on suction line using a zip tie,installed the updated control,ran diagnostics all fans working,changed defrost setting to basic.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KFCS22EVMS4 "(DM) Arrived on site for ice maker continually making ice, won’t shut off. Inspected unit and work area. Found ice maker funnel broken off the unit. Will need to replace the ice maker.Gained access to the failed unit, replaced new. Performed diagnostics mode and tested unit operation, all tested good, ice maker cycled. Cleaned out excess ice from the ice tray and bottom of the freezer.
Near Austin, TX 78746
Kevin
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site and found fresh food section on user interface is showing 48° and blinking, found actual temperature is 41°, took one picture. Spoke with tech line and ran tests on fresh food thermistor and showing it is reading 39° in the diagnostic cycle. Also confirmed dampener is opening normally, and checked different speed levels of evaporator fan. Also they recommended checking connections at Gemini board. Did not see anything wrong with connections, also check continuity on wiring from fresh food thermistor up through cabinet and it checks good. Replaced Gemini board and thermistor. 7727150151"
Near Georgetown, TX 78633
Cliff
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to replace previously ordered parts for refrigerator. Replaced both controls and cover and found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78746
Kevin
Job Details: 02/17/2020
DISHWASHER KITCHENAID KDTE204EPA1 "Arrived on site and inspected dishwasher And found it is sitting too far back inside the cabinet, dishwasher has a cabinet façade on the front end door is not able to close. Uninstalled dishwasher moving it forward 1/4 of an inch and reinstalling end door latch will not engage. No water leaks from connections at time of service job complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "(DM) Arrived on site for microwave making a noise when in use. Inspected unit and work area. Preformed diagnostics and tested unit operation. Found noise coming from the exhaust fan. Gained access to the exhaust fan and found debris in the fan causing the noise. Removed debris from the fan. Tested unit operation, all tested good and noise is no longer present."
Near Austin, TX 78732
David Z
Job Details: 02/17/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for dishwasher not turning on or starting. Performed diagnostic and voltage checks. Checked voltage at unit and found good power, and found good power at control. Control not responding to UI / not powering UI. Replaced control. Retested unit and all functions are working as designed. Call complete."
Near Austin, TX 78738
Brandon
Job Details: 02/17/2020
WARMING DRAWER KITCHENAID KEWD105HSS06 "Arrived on site for customer complaint of warming drawer not turning on, found failed thermostat, I replaced thermostat, unit tested good.
Near Austin, TX 78732
Luis
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site for ice build up in freezer. Checked door seal good no gaps between liner and gasket added sealer around large gaps between liner and cabinet
Near Austin, TX 78730
David Z
Job Details: 02/17/2020
ICE MACHINE WHIRLPOOL GI15NDXZS2 "Arrived on site to diagnose one ice machine that was making Low ice / small cubes. Ran through diagnostic test and could not get unit to fill, was acting like reservoir was full. Replaced recirc pump due to failed internal sensor. Reran unit with new pump in and unit did immediately begin to fill, but flow was restricted. Replaced filter with customer supplied filter and retested, and flow was where it should be. All is working as designed. Call complete. No water leaks found at time of service."
Near Austin, TX 78727
Luis
Job Details: 02/17/2020
UNKNOWN ADMIRAL n/a
Near Austin, TX 78730
David Z
Job Details: 02/17/2020
OVEN WHIRLPOOL KEBS207BSS00 "Arrived on site to diagnose an oven that customer says is running about 20 degrees cold. Customer said they have had a thermometer in there that’s consistently showed 20 degree cool, and also things taking longer to cook. Performed diagnostics and temp checks and found both the upper and lower ovens are about 20 degrees too cool. Calibrated both ovens +20 degrees and retested. Temps are staying within range now. If issue persists I’d recommended both probes and control. All is working as designed at this time. Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY07 "arrived on site to inspect refrigerator water dispenser. Upon further inspection, I tested the dispenser and found the water barely coming out. I removed the filter and installed the bypass and retested. The water dispensed as designed. I tried a different filter and got the same slow flow results. I removed and replaced the filter head/reservoir and retested and the water dispensed as designed. The filter I used was defective as well after attempting to dispense water and the water did not flow. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker motor failed. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78704
Richard
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW85HEFW1 Arrived onsite for the washer not draining properly. Ran diagnostics and found error code F9E1 long drain. Moved washer out of its home and took back panel off and took drain pump filter out and found 4 nursing pads stuck in the filter housing. Removed nursing pads and put filter back on and tested washer and drain is working good. Put washer back and ran diagnostics test and washer worked fine and no leaks detected.
Near Volente, TX 78641
Lou
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "arrived on site to inspect refrigerator ice dispenser and door mullion. Upon further inspection, I found the million had jumped off the top mount ad the ice in the ice bin had melted and clumped together. I removed the ice from the ice bin and found the ice chute gasket was not seated correctly. I corrected the gasket and advised the customer of the finding and what to look for. I removed the million and reinstalled it and placed some grease on the top of the mullion and on the pivot plate. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/17/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite and repaired no heat symptom by replacing mag cap and diode.
Near San Marcos, TX 78666
Noah D
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site to replace evaporator fan and thermistors, upon inspection found the fan did not turn on when needed , replaced both evaporator fan and all thermistor. Tested for air flow, air flow returned. Job complete"
Near Austin, TX 78723
Richard
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the ice maker did not go through a cycle and it was leaking water into ice bin. Replaced ice maker and tested good and no leaks detected. Complete
Near Pflugerville, TX 78660
Scott
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer walking around and off balanced . Found shipping were never removed ,unit came with home . Extensive floor and some wall damage ( quick pics ) removed bolts and ran diagnostics test . All checked normal . Did recomend to watch unit first time cloths are washed . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78701
Jacob
Job Details: 02/17/2020
REFRIGERATOR GE PFE29PSDCSS Arrived onsite for paddle cover sticking more than usual. Tested unit. Found that paddle was sticking. Replaced part. Tested u it. Unit test good. No leaks at this time.Job complete
Near Lakeway, TX 78734
Luis
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site for no ice. Removed ice bin found ice clumped in chute,removed ice build up,tested ice door,door sealing correctly no gaps,reinstalled ice bin tested ice dispenser unit working as designed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave intermittently tripping circuit breaker. Inspected unit and work area. Customer stated that there has been no pattern as when it will trip breaker. Checked door switches and opened and closed door several times in attempt to recreate failure. Tested sensor and normal cooking operations. Was not able to repeat failure. Replaced door switches due to most common failure that would possible trip circuit breaker. Powered unit and tested all operations. All tested good.
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived to inspect washer no power. Faulty control replaced and tested found excessive vibrations in spin, found spindle to be bent, and will need gearcase to complete ; ordrng 1 W11255272 (gearcase)"
Near Del Valle, TX 78617
Richard
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice not dispensing . During testing found that the dispenser door is intermittently sticking and not opening causing ice to build up inside the chute. Ordering dispenser assembly. Office to reschedule ; ordrng 1 WPW10353552 (separator)
Near Killeen, TX 76542
Al
Job Details: 02/17/2020
RANGE WHIRLPOOL WFE515S0ES Arrived to inspect right burner staying on height when set on 4.Confirmed the complaint and removed and replaced the switch.Reassembled and unit tested as designed.Job complete
Near San Marcos, TX 78666
Robert
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB04 Arrived onsite for refrigerator door not level. Upon inspection we found that the door is level. Customer complaint is actually about the door opening too far and hitting the pantry door. Door was tested and it is working to manufacture specifications. Location of the refrigerator makes it impossible to open the door all the way with out touching pantry door handle and risking damage to the fridge. Advised customer. Complete.
Near Austin, TX 78748
Noah D
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 "Arrived on site to inspect fridge for no cool, upon inspection found compressor running cold(usually warm) the back evaporator had no frost pattern and compressor was running and getting the full 120v to start device. Ordering sealed system tech. Office to reschedule ; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM )"
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/17/2020
WASHER MAYTAG MVWC565FW2 "Arrived to inspect washer that would keep filling over night, found valves were stickin open and also check tube barb on tub per service bulletin, and found some left over flashing was able to clear and arepacsd valves and all checked good."
Near Killeen, TX 76542
Al
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived to inspect freezer not cooling.No work performed.
Near Austin, TX 78748
Noah D
Job Details: 02/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not cleaning or dissolving pods, upon inspection found sump and pump not working correctly. Replaced sump and pump and retested, water pressure returned and spray achieved. Job complete"
Near Killeen, TX 76541
Al
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived to inspect refrigerator with unusual temperatures.Used my temperature sensor and freezer was 6 degrees and refrigerator section was 37.Customer advised his temperature gauge is reading outrageous freezing temperatures.Called Whirlpool Tech line and spoke with MIKEAdvised tech line of issues and findings.SR#7727153553Mike provided me with the consumer hotline number for customer to call.All functions of the unit work as designed.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 02/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is making selections on its own. Found malfunctioning control panel. Replaced panel and tested unit. Found all is functioning properly at this time.
Near San Marcos, TX 78666
Robert
Job Details: 02/17/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for dryer making a noise. Upon inspection we found that a roller wheel was not turning. Replaced wheel using a repair kit. Tested unit and sound is no longer present. Complete
Near Waco, TX 76710
Jonathan M
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator with an icemaker problem. Inspected unit and work area. Customer advised they were unable to remove the ice bin. Removed I spent an ice was at the bottom they explained that they had a problem with dispensing ran the unit through a dispense Eichel and unit worked as designed went over user care guide and answered all questions they had. Call complete.
Near Lakeway, TX 78734
Luis
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site for damaged doors. Found large dents on freezer door and left hand door. Replaced both doors checked door operation good,checked door seal good."
Near Marble Falls, TX 78654
Jonathan S
Job Details: 02/17/2020
DRYER WHIRLPOOL WED4815EW1 "(DM) Arrived on site for dryer making a noise. Inspected unit and work area. Found a dent on the left side front top, and control panel minor separation (see SD quick pic). Tested unit operation noticed and whining noise during operation. gained access to the guide wheels, found both wheels failed. Replaced both guide wheels and idler pulley. Reassembled unit and tested operation. All tested good, no whining present."
Near Austin, TX 78729
Scott
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for door not closing . Found unit is not draining . Ran diagnostics got 9-1,5-2,0-1,3-1 error codes . During diagnostics unit timed out in drain cycle .ordering drain . No water leaks detected at time of service . Please call to set return .; ordrng 1 WPW10605427 (pump-water)"
Near Leander, TX 78641
Lou
Job Details: 02/17/2020
WASHER WHIRLPOOL WFW92HEFW0 "arrived on site to inspect washer drain pump not shutting off and unit door locked. Upon further inspection, I forgot und the unit unplugged. Plugged it back in and the drain pump kicked on briefly. I removed the top panel and unlocked the door to remove the articles from the unit. Placed in diagnostics showing error code F3E1 & F8E3. Cleared the codes and continued with testing. I removed the detergent cartridge and during testing, found a large amount of suds in the basket. Unit operated as designed. I checked the sensor and it is good as was the sensor tubing. I advised the customer of my findings of the unit detecting too many suds and shutting itself down as the sensor was sensing an overflow due to the amount of suds and they mentioned that they have a water softener. I recommended that they not use the cartridge as it might be dispensing too much detergent as seen from evidence in testing. Made recommendations for detergent use and use & care. No wa
Near Lakeway, TX 78734
Brandon
Job Details: 02/17/2020
OVEN JENN-AIR JJW2430DS03 "Arrived on site for customer complaint of clock being fast. Called techline, Joel from tech support informed me this is a power supply issue, this unit is not WiFi, and the clock goes off of a 60htz cycle, unit working properly SR# 7727149784"
Near Austin, TX 78717
Paul
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW8000DW5 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the failing control panel. I tested the unit running the UI test and all selections are working as designed. Call complete.
Near Round Rock, TX 78681
Cliff
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to replace freezer door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78746
Luis
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for freezing in fresh food. Replaced diffuser assembly,y and replaced side wall temperature thermistor,powered unit on ran diagnostics all test passed."
Near Austin, TX 78744
Noah D
Job Details: 02/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for not turning off, upon inspection I found the control had malfunctioned. Replaced control and retested with no problem. Job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "arrived on site to inspect refrigerator ice maker not making ice and no water from the dispenser. Upon further inspection, I tested the water dispenser and none dispensed. I checked the lines at the left door bottom hinge and when I disconnected the lines, water came out. I pulled the unit from the wall and found the water turned off at the wall. Turned the water on and tested the ice maker and dispenser and both are operating. Customer advised that they believe the water line froze and since the water has been turned off and they used a blow dryer to the water lines at the bottom hinge, the water is now flowing. I advised the customer to be careful using a blow dryer on the lines as they can melt from the heat. Put the unit back into its place and leveled. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
James
Job Details: 02/17/2020
REFRIGERATOR JENN-AIR JFI2589AEP Arrived on site and tested operation. Found fresh food section at 15 degrees on lower shelves. Inspected for air leaks and found ice chute seal leaking air into fresh food compartment. Also found water slow to dispense. Inspected filter head and found valves not sealing properly causing obstruction to water flow.; ordrng 1 WP12656023 (endcap) and 1 WPW10287601 (seal)
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived to inspect unit that is stopping in cycle. Ran diagnostics and foudnf1e1 and f1e2, replaced control and tested good, but spin was very loud, found gearcase leaked. Replaced and tested good"
Near Briarcliff, TX 78669
Brandon
Job Details: 02/17/2020
OVEN KITCHENAID KODE300ESS04 "Arrived on site for customer complaint of timer not working, found faulty control, I replaced control, unit tested good."
Near Cedar Park, TX 78613
Paul
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the drip pan and found the door working as designed after adding dielectric grease to the cam.\ Call complete.
Near Georgetown, TX 78628
James
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site and tested operation. Found all water lines frozen in unit including reservoir. Found vent obstructed causing air to push into reservoir area. Moved obstruction to different shelf and instructed customer of findings. Instructed that it could take up to 24 hours for all lines to thaw. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 02/17/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for a oven that the screen went blank. I found the unit working as designed when I arrived because the customer had reset the power. I found the oven and the customers phone not connected to each other or to WiFi. I helped the customer to get the oven connected. The oven is working as designed. Call complete.
Near Salado, TX 76571
Jonathan M
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to install previously ordered parts. Replaced shaft, ice door, and cover. Tested unit and unit is working as designed. Call complete."
Near Austin, TX 78758
David Z
Job Details: 02/17/2020
WASHER ELECTROLUX EFLS627UIW0 "Arrived on site to diagnose washer that sounded like it was making excessive noise, and had failed to spin out and drain clothes several times. Ran diagnostics and found codes E41 (door lock), EF5 Off Balance load. Tested unit in diagnostic mode and listened for noise. Unit did sound a little loud, but not abnormal and could not hear a failed bearing. Tested a quick wash cycle with a blanket. Unit spun properly with minimal vibration. No mechanical errors found on unit. Educated customer on use and care, as all exhibited conditions can be results of overload. No repair performed as none needed.
Near Austin, TX 78759
Scott
Job Details: 02/17/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site , replaced UI . Ran calibration and test wash . All checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78723
Richard
Job Details: 02/17/2020
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite for the dishwasher not working properly. Installed new sump and pump motor that was ordered. Tested dishwasher and it tested good and no leaks detected. Complete
Near Austin, TX 78754
Richard
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator not cooling. Upon inspection found that none of the fans were running and compressor was not running. Ran diagnostics and all functions tested fine except for compressor. Heard a clicking noise in main control compartment discovered that the compressor relay was clicking on and off. Replaced control and UI . Plug refrigerator back on and all fans came on and condenser fan came on but the compressor did not come on. Call tech line and we tested power to start device and we are getting 120VAC. Unplug refrigerator and took start device off and tested compressor. Compressor tested bad. Possible burn which caused the control to fault out. Ordering compressor and drier. Sealed system repair needed. Sr 7727154471 ; ordrng 1 876765 (mtg kit) and 1 978026 (valve) and 1 W10873801 (start-dev) and 1 WP978025 (valve) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor)
Near Austin, TX 78732
Luis
Job Details: 02/17/2020
ICE MACHINE KITCHENAID KUIC15PRXS0 Arrived on site for no ice. Service light blinking 3 pulses,ran diagnostics 2 blinks for Evap thermistor reading opened. Called tech support to verify if faulty Evap thermistor would prevent ice making. Removed thermistor found thermistor broken in half,replaced evaporator thermistor ran diagnostics all test passed.
Near Round Rock, TX 78665
Andy
Job Details: 02/17/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for oven too hot and bottom of oven damaged. Performed temperature test and found within range. Called tech line and made aware of findings was instructed that bottom damage is cosmetic and there is nothing to be done for it. And that temperature is within range but might try to replace control to be safe but is within range. Spoke with CS. And spoke with customer on what was stated by tech line and that we could replace control to be safe, but unit is operating as designed and is within range. Customer stated that if this is the case there is no need to replace control. No repairs are needed at this time."
Near Hutto, TX 78634
Andy
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer not locking. Tested and inspected unit and found unit is locking but cold side of valve is not opening.
Near Hays, TX 78610
Noah D
Job Details: 02/17/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for non dry, upon inspection I found The back vent clogged, cleared blockages and retested. Air flow returned, instructed customer on clearing vents, complete"
Near Austin, TX 78736
Kevin
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site and replaced freezer door diagnosed on previous visit, job complete."
Near Cedar Park, TX 78613
Paul
Job Details: 02/17/2020
REFRIGERATOR LG LSXS26366S/02 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I recovered the refrigerant. I replaced the compressor and drier. I installed a low side service tap on the compressor. I installed the Jig upgraded software for the universal compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 6.17 oz’s of R134A refrigerant. I tested the unit and found it working as designed. Call complete.
Near Lakeway, TX 78734
Brandon
Job Details: 02/17/2020
WASHER ROPER RAX4232KQ1 "Arrived on site for customer complaint of metal scraping sounds when washing a load of rugs. I wasn’t able to duplicate sound, I did notice the frame was not sitting on the base, I also found oil from gearcase and signs of brake going out. I instructed customer to keep using as is after I put frame on base correctly and if problem continues we can replace gearcase and brake
Near Pflugerville, TX 78660
Wesley
Job Details: 02/17/2020
DRYER MAYTAG MEDB835DW4 Arrived on site and repaired noise issues using*motor and pads and foot. Unit is now operating as designed. Advised on repair. All checks good.
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/17/2020
DRYER MAYTAG MEDC215EW1 "Arrived to inspect unit with timer not stopping, timer faulty, contacted safety and got approval to replace time #7727105490, Jen"
Near , TX 78653
Cliff
Job Details: 02/17/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site to diagnose a dryer that is still making unusual noise. Found blower wheel and motor out of balance. Replaced both parts and added sound pads under motor and under blower housing. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78731
David Z
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to diagnose refrigerator that was not able to eject water filters from housing. Examined unit and found cover would open but not eject the filters. Found the ejection arm locking piece broken off and allowing Arm to slide over filter, and filter locked in. Replaced housing and replaced filter since old one was locked in. Retested unit and found all is working as designed. No water leaks found at time of service. Call complete."
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Arrived on site for refrigerator leaking water at filter. Inspected unit unit and work area. Found ice buildup at bottom of RC. Performed diagnostics and tested water dispenser and found no water leaks. Inspected ice maker and found fill tube frozen. Found ice has caused fill tube to fail. Will have to return with fill tube to finish repair. Removed ice from bottom of unit and found return vent frozen. Thawed out return vent and cleaned water up. ordrng 1 W11232485 (FILL TUBE) and 1 W11415785 (FILL TUBE)
Near Salado, TX 76571
Jonathan M
Job Details: 02/17/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Right on site for knob that was burned. Inspected unit and work area. Replace knob and tested unit. Adjusted down flame a little and unit is working as designed. Call complete.
Near The Hills, TX 78738
Brandon
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KSSC36QTS04 "Arrived on site for customer complaint of UI panel not working, and ice and water not working. I reset unit by powering off for 2 minutes, unit tested good after that. If problem continues, will need UI control panel.
Near Austin, TX 78759
Cliff
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site to perform sealed system repair for refrigerator. Replaced compressor and filter dryer and added process port. Pulled unit into deep vacuum and verified unit held vacuum. Charge compressor with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 02/17/2020
VENTHOOD KITCHENAID KXW8748YSS0 Arrived onsite for ventahood auto on concerns. called tech line verified that this unit does have an auto on function but will not turn on until unit thermostat reaches over 165 degrees. Due to the location of the thermostat. There no safe way to test function without risking damage to unit. Sr 7727153487 complete.
Near The Hills, TX 78738
Luis
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for no ice. Ran diagnostics ice box fan not running called tech support per tech support need to replace fan again. SR#7727151250; ordrng 1 W11407678 (ICE BOX FAN)
Near Austin, TX 78723
Richard
Job Details: 02/17/2020
WASHER MAYTAG MVWB835DW1 Arrived onsite for the washer not working. During testing found that the console is not working. Washer will not turn on. Tested control board and the green led is flashing which means control board is good per tech sheet. Replaced console and washer tested good. No leaks present.Complete
Near Austin, TX 78741
Jacob
Job Details: 02/17/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for unit making loud noises. Tested unit. Found that vent hose was rubbing making loud noises. Moved vent hose. Tested unit. Unit test good. No issues at this time. Job complete
Near Salado, TX 76571
Jonathan M
Job Details: 02/17/2020
OVEN KITCHENAID KOCE500ESS05 Arrived on site for microwave where that won’t turn off the fan after using the microwave. Inspected unit and work area. Customer showed me what was going on and the fan ran for five minutes without turning off. Customer states that this can run forever until you shut off the breaker to the unit. Placed an in-service diagnostics and found F6 E6 (appliance manager lost communication) and F6 E8 (lost communications with the microwave oven appliance manager) error codes. Ordering control\ ordrng 1 W11179310 (cntrl-elec)
Near Austin, TX 78757
Andy
Job Details: 02/17/2020
OVEN WHIRLPOOL WOS72EC7HS01 Arrived on site for wall oven not keeping time. Upon arrival customer informed that it has not kept time since new UI was installed. Inspected unit and found unit is not hooked up to WiFi. Called tech line (SR# 7727148176) made aware of issue and what was found. Was instructed that that we will need to replace UI and that UI needs to come from Plainfield (or plainville?) was turned over to trade care and was instructed that she could order part but can not get it from that location. Will need to order parts research to get that part. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (AUTHORIZATION NEEDED )
Near New Braunfels, TX 78132
Robert
Job Details: 02/17/2020
VENTHOOD KITCHENAID KVWB600HBS0 Arrived onsite for ventahood light not shutting off. Upon inspection we found that the UI Control was not working properly. Replaced control and tested light. Everything is working now. Complete.
Near Georgetown, TX 78628
James
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and found ice bin frozen into housing. Using steamer I warmed the cavity to remove the ice bin. Cleared all ice and found bin damaged and ice maker has failed causing water to over flow and freezer ice maker housing. ; ordrng 1 W11185686 (ice-contnr) and 1 WPW10300024 (icemaker)
Near Austin, TX 78759
Andy
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site to install previously diagnosed parts. Tested and inspected unit and found all slide and switch operations to be normal and bin full of ice. Called tech line and spoke with TJ and was instructed that operations are normal but to improve to lift FC door. Did as instructed. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near , TX 78620
Brandon
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to replace broken ice maker fill tube, after replacing, unit tested good"
Near Harker Heights, TX 76548
Al
Job Details: 02/17/2020
OVEN WHIRLPOOL WFE505W0HW1 Arrived to inspect range not heating.Discovered and photographed the damaged hardwired range cord.Customer will contact rental company to request the owner purchase a new cord and have it installed in the residence properly.When customer has this done she will call to reschedule service.
Near Austin, TX 78733
Jacob
Job Details: 02/17/2020
DRYER WHIRLPOOL WGD8620HC0 Arrived onsite for unit giving e3f3 error code. Replaced parts that previous tech ordered. Tested unit. Unit test good. No issues at this time.
Near Jarrell, TX 76537
James
Job Details: 02/17/2020
REFRIGERATOR LG LMX28987ST "Arrived on site and tested operation. Found unit is not cooling. Fans running and compressor hot. Unit has failed compressor and will need new compressor, drier and control to repair.
Near Austin, TX 78727
Scott
Job Details: 02/17/2020
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site for door issues.Found handle broken off and glass ground dented . Replaced door front glass and handle . Job complete ."
Near Austin, TX 78753
Wesley
Job Details: 02/17/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onnsite and found symptom of failed run capacitor. Ordering capacitor to repair. Pop documented. ; ordrng 1 W11283592 (CAPACITOR )
Near Leander, TX 78641
Lou
Job Details: 02/17/2020
WASHER MAYTAG MVWC415EW1 "arrived on site to inspect washer not draining. Upon further inspection, I forgot und the unit with some water in the basket/tub. Placed the unit in diagnostics showing error code F9E1. Cleared the code and manually attempted to drain the water, but the pump failed. Using my wet vac, I removed the water from the unit and removed and replaced the drain pump and retested. Unit is operating as designed. I found that the impellers in the drain pump were broken. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Robert
Job Details: 02/17/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for refrigerator icemaker leaking. Upon inspection we found that the evaporator drain was clogged and the overflow was spilling into the fridge. Cleared the blockage and tested drain. Everything working properly and no leaks detected.
Near Austin, TX 78738
Brandon
Job Details: 02/17/2020
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for customer complaint of unit not making ice, found optics are faulty, I tried to jump ice maker and ice maker would not rotate. ordrng 1 2266836 (icemaker assy) and 1 W10757851 (cntrl-elec)"