We serviced a
GE DRYER
Model DRSR495EG6WW
Near Temple, Texas 76502
Jonathan M
Job Details:
12/16/2021
Arrived on site for a dryer that is not shutting itself off until you open the door. The customer advised the timer will continue to advance until you open the door. Confirm the customers complaint and replace the timer. Tested the unit in the unit began to cycle as designed and shut itself off when it hit the off position. Call complete.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Belton, Texas 76513
Jonathan M
Job Details:
12/16/2021
Arrived on site for a washing machine that will unlock delayed. Inspected unit and work area. Confirm the customers complaint and ask the customer if they had power cycled their unit. He advised that he had but he unplugged it and plugged it back in and it didnt unlock. Turned off the breaker to the unit for a four minute power back on in the unit unlocked the door. I ran the unit through diagnostics three times with the lid locking and unlocking as designed. Customer advised the unit had gone off balance prior to the door staying in a locked position. I did advise the customer of off-balance loads and how to properly reset his unit when this happens. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Harker Heights, Texas 76548
Tyler
Job Details:
12/16/2021
"Arrived on site for refrigerator needing previously diagnosed control, rc thermistor and res. Tubing upon arrival installed needed parts. Reassembled and tested unit and found no evidence of leaks. Unit now functioning as designed. Call complete"
We serviced a
GE REFRIGERATOR
Model PSC23PSSBSS
Near Killeen, Texas 76543
Tyler
Job Details:
12/16/2021
"Arrived on site for refrigerator cooling. Upon arrival found temps in rc and rc at 0 and 37. Found evap thermistor tested as follows: Rc evap thermistor 12.3 kohms. Fc evap thermistor 47.4 kohms. Found main control not detecting temp readings from rc compartment and rc evap fan/cover as, falling to pieces and not insulating the rc evap coil properly. Will need office to reschedule with customer once autho for repairs and parts is aquired/known. ; ordrng 1 WR17X11915 (Rc evap cover asm) and 2 WR55X10025 (Thermistor rc)s and 1 WR50X10068 (Defrost bimetal stat)"
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Holland, Texas 76534
Tommy
Job Details:
12/16/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Troy, Texas 76579
Tyler
Job Details:
12/16/2021
"Arrived on site for refrigerator not cooling properly upon arrival confirmed complaint. Ran following tests: Fc defrost thermistor (60 kohms), rc evap thermistor (8.04 kohms), rc thermistor (6.8 kohms)fc thermistor (11.5 kohms) fc temp 30 on arrival. Rc temp at 50 on arrival. Found a void in liner behind unit within insulation. Also found collapsed drain line as well as a major defrost issue. Called techline and got issue documented.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Waco, Texas 76711
Jonathan M
Job Details:
12/16/2021
"Arrived on site to install previously diagnosed Pirates. Inspected unit and work area. Replaced gearcase, Kim, and belt and test of the unit. The end and begin to work as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL1
Near Killeen, Texas 76543
Tyler
Job Details:
12/16/2021
Arrived on site for dishwasher that handle had separated from door. Upon arrival I was able to install door handle back onto secure mounts on door. Found door and over all dishwasher working as designed. No leaks found call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harker Heights, Texas 76548
Tyler
Job Details:
12/16/2021
Arrived on site for dishwasher needing previously diagnosed upper rack mount clips. Upon arrival installed needed parts.reassembled and tested unit. Found no signs of leaks informed customer unit is ready for use. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Temple, Texas 76502
Tommy
Job Details:
12/16/2021
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRB04
Near Killeen, Texas 76542
Al
Job Details:
12/16/2021
Arrived to inspect refrigerator intermittently cooling. Confirmed the complaint and found the thermostat was defective causing the malfunction. Got approval from SC in office to install the thermostat. Unit now operating properly without delay. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, Texas 76643
Jonathan M
Job Details:
12/16/2021
Arrived on site for refrigerator that still not making ice. Inspected unit and work area. Confirmed the customers complaint and attempted to place the unit and diagnostics. Checked icemaker error codes and found no codes present. Checked the icemaker fill sensor and found it working properly. Harvested the icemaker and found no ice coming from the icemaker. Checked inside the icemaker and found no evidence of any water inside the icemaker. Went to fill the icemaker and found the valve kicking on but no water flowing. Remove the top cover and found the icemaker fill tube frozen. I checked resistance through the filter heater and fascia heater and found resistance on both. I spoke to CS and was advised to replace the UI and fill tube heater. Replaced both and tested the unit. The unit began to work as designed. Advise the customer to call back if they have any further issues. Call complete.
We serviced a
WHIRLPOOL DRYER
Model LER7648KQ2
Near Copperas Cove, Texas 76522
Al
Job Details:
12/16/2021
Arrived to install previously ordered belt. R&R and unit tested as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Harker Heights, Texas 76548
Al
Job Details:
12/16/2021
Arrived on site to inspect washer noises. Ran diagnostics and found F7E9 Locked rotor. Removed and replaced it and unit tested properly without any issues. Job complete
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWF
Near Harker Heights, Texas 76548
Tyler
Job Details:
12/16/2021
Arrived on site for refrigerator leaking water. Upon arrival confirmed compla. After further inspection I found leak wa caused from a clogged drain line. I cleared drain and removed ice. Found unit functioning as designed after repairs. Call complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Troy, Texas 76579
Tyler
Job Details:
12/16/2021
"Arrived on site for washer not allowing proper ui functionality after previous repairs. Upon arrival confirmed complaint and eventually got ui to enter diagnostics and found the following errors: F5e1, f0e3, f7e8, f6e3, f6e2. After further tests I found drain pump ohming at 19.8ohms (out of range) and causing a load failure on ACU and ui. Called trade care team as well as techline on site and was given parts concession as well as sr# (M10dws0fp1, Leon sr#7332502046) was able to reschedule customer for 12/21/21 to complete repairs. Will need to return with ACU, ui and drain pump. ; ordrng 1 W11112656 (Ui console) and 1 W10876600 (Drain pump)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
12/16/2021
Arrived on site for CENTER BURNER IS NOT WORKING - CLICKS AND EVENTUALLY IGNITE ONLY A PART LIGHTS UP. Found plate and housing caked with sauce from customers pan that overheated and spilled into burner. Used rubbing alcohol and cotton swab to clean orifice and plate. Removed plate. Removed most all of the heavily soiled areas and spots where gas and flame flow. Used jumper to clean orifice. Remounted plate and cap and tested flame. Burner lighting as designed. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near New Braunfels, Texas 78132
Andrew
Job Details:
12/16/2021
"Arrived on site to test unit for little ice production. Found voltage to recirculating pump from control was tuning on and off preventing ice sheets from forming properly and melting most away on grid cutter. Replaced control, tested unit and found water not distributing properly on cooling plate caused by clogged dispenser tube. Recommend replacing dispenser tube. 2hr on return visit please. Office to reschedule. ; ordrng 1 W10863947 (Dispenser tube)"
We serviced a
WHIRLPOOL DISPOSAL
Model KTTS505ESS
Near Burnet, Texas 78611
David S
Job Details:
12/16/2021
Arrived on site for door not closing. I spoke to the customer and found out the door is wobbly. I inspected the unit and work area. I found the container has come detached from the door. The welds broke. I am ordering a new container for the unit. The office will reschedule when we have eta on the part.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, Texas 78132
Andrew
Job Details:
12/16/2021
Arrived on site to test unit for not filling with water. Found error code f6e4(open float switch). Switch and harness good. Recommended replacing control and float switch as control not recognizing switch state and prevent unit from filling. Customer stated he would purchase and replace himself. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, Texas 78749
Tyler L
Job Details:
12/16/2021
"Arrived on site for complaints of e1f1 error code. Found proper voltage to the control board at J8 pins 1 and 2, but the green light not lit on control board. Installed new control board and tested unit. Unit testing good, no error codes. Functioning as designed, no water leaks. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW
Near Austin, Texas 78748
Jacob
Job Details:
12/16/2021
Arrived onsite for unit not heating. Checked the voltage coming from the wall and only had 80v instead of 240v coming from both legs combined. Let customer know that possibly flipping the breaker could fix the issue. Customer flipped the breaker. Checked voltage once again and all power was back. Tested the unit and unit heated once again. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Killeen, Texas 76541
Al
Job Details:
12/15/2021
Arrived to inspect washer not working. Confirmed the complaint and found the latch was defective causing the malfunction. Removed and replaced the latch and unit tested properly without any issues.
We serviced a
WHIRLPOOL OVEN
Model GBS277PDS3
Near Austin, Texas 78746
Justin
Job Details:
12/15/2021
Arrived on site for a wall oven not reaching the correct temperatures. Upon arrival the customer stated that the unit when set at 350?F would stick around 325?F. I preheat the unit and took the average temp. I found it to be 320?F. This indicates a faulty sensor not reading the correct temperature.I am ordering the sensor and returning with the bake element just in case. We will install the sensor first and test it. Office to reschedule.; ordrng 1 WP4451665 (Temperature Sensor)
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Round Rock, Texas 78681
David S
Job Details:
12/15/2021
Arrived on site for dryer lint trap being broken. I inspected the unit and work area. I found the housing panels broken. I quoted the customer for the lint assembly. I replaced the assembly. I tested the unit and it is working as designed.
We serviced a
WHIRLPOOL Range
Model n/a
Near Leander, Texas 78641
Kimo
Job Details:
12/15/2021
Arrived onsite for range with broken knob. Ordering knob.wpw10339442; ordrng 1 WPW10339442 (Knob)
We serviced a
WHIRLPOOL OVEN
Model WGG555S0BS01
Near Austin, Texas 78717
David S
Job Details:
12/15/2021
"Arrived on site for top oven on the range not heating. I inspected the unit and work area. I put the unit into a bake and found the igniter not heating up. I tested voltage to the igniter and found 120 vac. I quoted the customer for the bake igniter. Part $121.45 service and labor $214.75 p,us tax. The customer agreed. I am ordering the bake igniter and reschedule ; ordrng 1 WP7432P143-60 (Bake igniter)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, Texas 78731
Matthew
Job Details:
12/15/2021
Arrived onsite to install previously diagnosed parts. Ran the unit through diagnostics test and test mode to duplicate the issue. Found no error code could not duplicate the issue with the unit not spinning. Found that the customer is using a highly concentrated detergent. Advised the maintenance department that too much detergent could lead to unit failure and not reaching full RPM. 2-3 table spoons of detergent are sufficient. Tested the unit by filling unit with water and running a drain and spin cycle with towel. Unit drained and spun at correct rpm. Ran quick wash to clear out detergent deposits. No leaks present at this time. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHK2336TF0
Near Georgetown, Texas 78628
Jonathan S
Job Details:
12/15/2021
"Arrived on site for refrigerator not dispensing water. Ins unit and work area. Verified failure removed water filter and reinserted. Tested dispenser operation and found no change. Pushed in water filter while dispensing water and found either bad filter or filter manifold. Customer stated that is the 2nd water filter and bought at separate times. Will need to replace filter manifold.Removed failed manifold and installed new assembled unit and tested dispenser operation. Observed inlet valve while customer dispensed water. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Austin, Texas 78746
Luis
Job Details:
12/15/2021
Arrived on site found new door damaged at upper corner ordering another freezer door ; ordrng 1 W11395866 (Freezer door)
We serviced a
FRIGIDAIRE FREEZER
Model FFU20F9GW3
Near Hutto, Texas 78634
Jimmy J.
Job Details:
12/15/2021
"Arrived on site for TEMP/ALARM LIGHT HAS BEEN ON FOR A FEW DAYS AND WILL NOT GO OFF. CHECKED SEAL AND ALL SEEMS FINE>. Took temp and its at 25. Meat inside has barely any frost over it. Gained access to the evaporator and found drain had a sheet of ice formed over the top. Used steamer to remove ice and cleared drain. Found frost pattern only accumulating in the top left corner showing sealed system failure. Freezer will need an exchanger, compressor, evaporator and drier to repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB0
Near Leander, Texas 78641
Tommy
Job Details:
12/15/2021
Arrived onsite for unit microwave top being dented. Upon arrival found unit wrapper top right side dented. Ordering to return with wrapper. ; saved tckt
We serviced a
KITCHENAID RANGE
Model KGRA806PSS02
Near Austin, Texas 78745
Robert
Job Details:
12/15/2021
Arrived on call for complaint of gas leak. The customer has multiple leaks in plumbing that need to be addressed before testing the range. Customer will call back once the gas is restored to the shut off valve of the range. ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Manor, Texas 78653
Matthew
Job Details:
12/15/2021
Arrived onsite for unit not washing dishes properly. Did diagnostics test and found no error codes. Ran unit through test cycle and all components operate correctly. Inspected the filter and spray arms and found blockage in several ports of both upper and lower spray arms. Also found the filter needed to be cleaned. Instructed customer to clean unit with dishwasher cleaner from time to time. Customer will clean filter and remove debris from spray arms and call us back if she wants to proceed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, Texas 78728
David Z
Job Details:
12/15/2021
"Arrived on site to diagnose cooktop with cooktop on light out. Customer also said the front right burner is not centered. Front burner looks centered, but I will adjust it with customer present again. The light out on the cooktop is part of the main harness. Ordering harness to resolve. Office to schedule when we have harness. ; ordrng 1 W11111805 (Main Harness)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Robinson, Texas 76706
Jonathan M
Job Details:
12/15/2021
"Arrived on site for refrigerator that wont turn the light on. Inspected unit and work area. The customer advised that because of the frosting issue inside her freezer prior to the door being put on, the door switch does not seem to work even though theyve tried to flicker it on and off several times. Confirm the customers complaint and unit will need new door switch.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Waco, Texas 76708
Jonathan M
Job Details:
12/15/2021
"Arrived on site for a refrigerator thats not cooling. Inspected unit and work area. The customer advised that the unit had been cooling the freezer section but not the refrigerator section for a while. However, he advised that the unit hasnt stopped cooling the freezer section as well. Found evidence of a defrost issue in his freezer section. Ran the unit through diagnostics and found that the heater would not turn on. Check voltage going to the plug and found proper voltage. Unit will need a new evaporator harness, control, and thermistor. Ordering parts and the office will need to contact the customer to reschedule due to out of stock and PSP items.; ordrng 1 W11546681 (Evap fan Harness) and 1 W11541364 (Control) and 1 W11546610 (Heater)"
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Blanco, Texas 78606
Andrey
Job Details:
12/15/2021
"Arrived on site to test unit for loud sound from dryer, tested unit found dryer vent on the exterior completely block with 0 air flow, removed metal net sealing the exterior vent, exposed blower wheel and discovered large chunks of lint lodged in fins, removed lint, tested unit, unit running as designed job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near San Marcos, Texas 78666
Tyler L
Job Details:
12/15/2021
Arrived on site for install of previously diagnosed part. Installed new blower fan and tested unit. Unit tested good. Fan now operating on both high and low. Tested microwave with cup of water and it heated correctly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, Texas 78130
Noah D
Job Details:
12/15/2021
"Arrived on site to inspect unit for not spinning normally, upon inspection found the unit did spin but the back right leg was low. Leveled unit and spun. Complete"
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB4
Near Austin, Texas 78730
Matthew
Job Details:
12/15/2021
Arrived onsite for unit not turning on. Inspected unit. Had 240 coming in. Found blown fuse. Need to replace the fuse. Replaced fuse and tested unit. Fans and Elements functions as designed. Preheated both top and bottom ovens to 350. Unit operates correctly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near New Braunfels, Texas 78132
Andrew
Job Details:
12/15/2021
Arrived on site to test unit for not cooling. No service provided so no fee collected. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Georgetown, Texas 78626
Jonathan S
Job Details:
12/15/2021
"Arrived on site for range with error code F0-E1. Inspected unit and work area. Performed diagnostics mode and tested operation. Verified failure and found according to,tech sheet control needs to be replaced. Found no eta available on control. Office to schedule return when ETA is available on part. ; ordrng 1 W11256088 (Control) and 1 Officetoschedulereturn (No eta on part)"
We serviced a
WHIRLPOOL MICROWAVE
Model MH1150XMB1
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
12/15/2021
Arrived on site for TAKES A LONG TO HEAT ANYTHING - HANDLE IS BROKEN CANT OPEN IT. Found door handle missing and large crack in the fascia and side. When opening the door by hand the entire door separates. Spoke to Drew with tech line and explained my findings. R 7732499912; ordrng 1 Needs (Reporting)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, Texas 78723
Robert
Job Details:
12/15/2021
Arrived on call for complaint of no power. Found loose connection at power box. Reconnect the power supply and test dishwasher. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dripping Springs, Texas 78620
Kevin
Job Details:
12/15/2021
"Arrived on site and found Icemaker fill tube is frozen took one picture. Cleared it with steamer and ran Icemaker harvest and fill in diagnostic and both work. If issue continues a new freezer door will be needed. job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC0
Near Waco, Texas 76705
Jonathan M
Job Details:
12/15/2021
"Arrived on site for a washing machine that wont start cycles. Inspected unit and work area. Confirm the customers complaint by running a load on a normal wash and found the unit would say that it started but would not spin or fail. Ran into diagnostics and found an F3 E3 (inlet water temperature fault), F7 E4 (basket re-engagement failure), and F0 E3 (overload) error codes. I attempted to run the unit in manual agitation and spin testing through diagnostics. Neither would work. Spoke to CS and was advised to replace the shifter due to the unit potentially not recognizing its in spanner agitation. Replaced the shifter and the unit began to work as designed. Had the customer test the unit with a load and the unit ran as designed twice in two different wash cycles. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Cedar Park, Texas 78613
David S
Job Details:
12/15/2021
Arrived on site for washer shaking. I inspected the unit and work area. I found no fault codes in diagnostics. I put the unit through a spin cycle and found the cabinet shaking. I releveled the cabinet. I gained access to the gear case and found the slide and clutch have been grinding into one another. I am ordering a clutch and returning with a gearcase and slider to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W10754448 (Clutch)
We serviced a
MAYTAG OVEN
Model MMW9730AS01
Near Bastrop, Texas 78602
Scott
Job Details:
12/15/2021
Arrived on site for oven hitting preheat then losing heating after . Ran diagnostics got 4-4 error code sensor error . Cleared error .Ran auto component test . All passed test . Ran preheat . Avg temp 340. Adjusted 10 . Reran preheat . Temp ranges didnt change . Found oven sensor ohm out of range . Ordering sensor . Call to set return ; ordrng 1 7430P043-60 (Temp prob)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, Texas 78641
Kimo
Job Details:
12/15/2021
Arrived onsite for oven with partial display. Performed over the air update and found that the unit is now operating as designed. Job complete.
We serviced a
GE REFRIGERATOR
Model PGSS5PJXBSS
Near Dripping Springs, Texas 78620
Kevin
Job Details:
12/15/2021
"Arrived on site and inspected refrigerator and found ice buildup in rear of refrigerator. Refrigerator has been moved to this location and is not in use. Icemaker is also dumping ice production all over freezer floor because ice bin is not in the freezer. Found the ice bin on the other side of the room. Refrigerator has been stored in this room while home is remodeled. Recommend it to homeowner that refrigerator cooling be turned off for two days and it be allowed to defrost. If issue continues problem should be treated as a defrost problem, job complete"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near San Marcos, Texas 78666
Tyler L
Job Details:
12/15/2021
"Arrived on site for complaints of loud screeching noise. Found geargase leaking oil. Installed new geargase, cam, belt, and actuator. Ran unit in factory diagnostics it passed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, Texas 78645
Lou
Job Details:
12/15/2021
"Arrived on site to inspect cooktop not operating. Upon further inspection, I tested all burners and theyre operating as designed. The builder advised that the unit is not secured and centered to the countertop. I found the mounting brackets/screws missing. I adjusted the flames on each burner. I am ordering the mounting brackets and screws and scheduled return service. Returning tech will need to raise the 2 outer grates and center them in between the cabinets before installing the mounting brackets in order for the unit to be centered correctly (photo in SD-QuickPic). No gas leaks detected during service.; ordrng 2 WP3801F935-51 (Mounting bracket)s and 2 WP7101P062-60 (Mounting screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, Texas 78641
Tommy
Job Details:
12/15/2021
Arrived onsite for door replacement upon arrival found rc door damaged. Replaced and tested unit is now operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Blanco, Texas 78606
Andrey
Job Details:
12/15/2021
"Arrived on site to test unit for noise, tested found for no noise present on arrival, evaporators did not have any frost buildup put unit into diagnostics, ran test 56 and 57, both good but loads sound showed when ice box fan test 59 was activated, removed FC evap cover to expose ice box fan, spilt fan and found ice buildup on bottom of fan compartment, removed ice tested unit unit now running as designed no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near New Braunfels, Texas 78130
Andrew
Job Details:
12/15/2021
"Arrived on site to replace valve from previous diagnosis. Verified valve was needed. Replaced valve, tested unit, unit working as designed. Found water lines corroded, advised customer lines need replaced before using unit to prevent new valves from clogging. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS1
Near New Braunfels, Texas 78130
Andrew
Job Details:
12/15/2021
Arrived on site to test unit for tripping breaker. Found unit plugged into gfci outlet. Ran diagnostics and found no issues. Highest amp draw from total unit was 13amps and did not trip outlet. Found no exposed or broken wiring. Advised customer to use unit and if it trips outlet to run an extension to non gfci outlet and resume wash cycle. If it does not trip have outlet replaced with non gfci. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, Texas 78130
Noah D
Job Details:
12/15/2021
"Arrived on site to inspect unit for not running normally, upon inspection found the unit was running without water, turned on water valve and unit worked normally. Complete"
We serviced a
WHIRLPOOL OVEN
Model KOCE500EWH11
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
12/15/2021
Arrived on site to install previously diagnosed part. Found bushing was missing that secures the sliding arm into the support arm the keep the sliding arm and mount from wobbling. Attempted to locate bushing on the floor but could find it anywhere. Took picture of where it should be for quick pics. Ordering bushing 461967510191 and sliding arm W11214480 to return and complete the repair. All we need is the small washer that slides and secures both arms to mount arms and prevent play. Ordered both to ensure I get the small washer included to complete the repair. ; ordrng 1 461967510191 (Bushing) and 1 W11214480 (Sliding arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Leander, Texas 78641
Kimo
Job Details:
12/15/2021
Arrived onsite for with top rack falling out. Upon inspection I found the wheels on the adjusters missing. Upon inspection of new parts I broke the left adjuster. I am ordering 1x w10712395 adjuster kit. And 2x wp856925 stops.ordrng 2 Stops (Wp8565925)s and 1 W10712395 (Adjuster)
We serviced a
GE DISHWASHER
Model GHDA485N10CS
Near Austin, Texas 78729
David Z
Job Details:
12/15/2021
"Arrived on site to diagnose dishwasher that is not running. No lights or power found on unit. Tried to run and found no response from unit. Found 2 switches above dishwasher. Found both switches are running the disposal, however its also powering the dishwasher. Issue is in the switches and wiring, wiring is connected for dishwasher and disposal. Owner needs to have an electrician resolve. Advised landlord of findings."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, Texas 78681
David S
Job Details:
12/15/2021
"Arrived on site for a fridge door not opening. I spoke to the customer and found out it was the deli drawer not opening. I inspected the unit and work area. The customer had the unit off and defrosted it. I found a puddle of water at the bottom of the fresh food section. I checked the deli UI and harness and found it in good condition. I found the rc drip pan warped. I put the unit through a forced defrost and checked voltage at the control. I found good voltage to the defrost heater and good continuity through the circuit. I tested the rc thermistor and found it reading 45 degrees when it is set to 37. I am ordering the drip pan kit, UI, and the rc evaporator harness to complete the repair. ordrng 1 W11457241 (Drip pan) and 1 W11087438 (Rc evaporator harness) and 1 W11330971 (UI)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Round Rock, Texas 78681
Kimo
Job Details:
12/15/2021
"Arrived onsite for refrigerator with ICE AND WATER NOT WORKING - LIGHTS ARE NOT WORKING, I gained access to the back of unit to access the main control to test voltage. And found that the harness had came loose form its connector I reconnected the harness and tested unit and found that the unit is now operating as designed. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Round Rock, Texas 78664
David Z
Job Details:
12/15/2021
"Arrived on site to follow up on microwave that was cutting off at random. On arrival customer informed me that since previous tech came out to diagnose, the unit has worked with no issues since. Ran unit several times and found no issues present at this time. Called tech line and spoke with Austin. Advised Tech line of verified issue prior, and possible repair should issue repeat. Due to the random nature of the failures and the fact previous repair likely fixed a loose connection, no recommendations are provided at this time. We would need to test the unit and find where voltage is dropping off, however main harness would likely be the best course of action since its the only item tying all the systems together. Call complete."
We serviced a
GE DISHWASHER
Model CDT835SSJ0SS
Near Leander, Texas 78641
Kimo
Job Details:
12/15/2021
"Arrived onsite for dishwasher not draining properly and not draining properly. I attempted to run drain pump and found that it was struggling. I checked drain hose and found it clear. I also found the heating element covered in hard water buildup up causing the unit not to dry properly.Customer agreed I installed part and tested unit and unit is now operating as designed. No leaks at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Round Rock, Texas 78664
Wesley
Job Details:
12/15/2021
Arrived onsite and repaired unit by installing the clamp. Unit is now operating without a leak. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, Texas 78130
Noah D
Job Details:
12/15/2021
"Arrived on site to inspect unit for not dispensing ice, upon inspection found the units yoke was stripped causing issue. Replaced divider and all parts of dispenser motor. tested unit with no issues. Complete"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Manor, Texas 78653
Matthew
Job Details:
12/15/2021
Arrived on site for unit not heating error code F1E4 MW relay. Tested unit and found turntable not turning and unit intermittently operating. Found switches were bad. Need to replace switches. Replaced both upper and lower interlocks. Tested unit by heating a glass of water for 30 seconds. The turntable is operating correctly and the water heated. Unit operates correctly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Leander, Texas 78645
Lou
Job Details:
12/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, both RC door gaskets being badly torn and the defrost bimetal failure, I removed and replaced all parts mentioned including the UV dye drier and access valve. After replacing the compressor, drier, and access valve, I vacuumed the system and pressures held at -30/0. I installed 5.0oz of R134a refrigerant and monitored pressures. Pressures were good at 2/148. Using my heat gun I shaped the gaskets before installing and checked for air gaps. Doors are sealing properly.No water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for approximately 24 hours."
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Austin, Texas 78756
Robert
Job Details:
12/15/2021
Arrived on call for complaint of leaks. Found the bellow damaged and allowing water leak out front. After replacing test washer no leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Jonestown, Texas 78645
Lou
Job Details:
12/15/2021
"Arrived on site to inspect refrigerator door gasket falling off door. Upon further inspection, I found the RC door gasket coming separated from the door at the top left corner when opening the door. I attempted to secure the gasket into the liner, but it continues to separate and will not stay installed. Due to not being able to view a parts breakdown, I am ordering PARTS RESEARCH RC DOOR SS & PARTS RESEARCH RC DOOR GASKET GREY. Office to schedule return service. No water connections to the unit.; ordrng 1 PARTSRESEARCH (RC door SS) and 1 PARTSRESEARCH (RC DOOR GASKET GREY) and 1 CNOTE (RETURNING TECH TO INSPECT DOOR & GASKET)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Leander, Texas 78641
Tommy
Job Details:
12/15/2021
Arrived onsite for refrigerator dripping from dispenser. Upon arrival found unit dispensing correctly. Checked spigot and found it was holding water and was dripping. Ordering spigot. Office to reschedule upon receiving.; ordrng 1 W11227371 (Spigot)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Temple, Texas 76502
Tyler
Job Details:
12/15/2021
Arrived on site for washer leaking water into tub when not in use (per customer on arrival) after running multiple diagnostics and normal operation tests I found cause was due to a failing inlet valve not sealing closed when needed. Replaced valve and found washer no longer leaking. Unit functioning as designed. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51E0HS01
Near Dripping Springs, Texas 78620
Kevin
Job Details:
12/15/2021
"Arrived on site and inspected oven and found no power showing on display. Access control board and found L2 is missing. Found builder had used a plug head instead of hardwiring pigtail to a junction box. Inspected plug head and found L2 is disconnected. Took one picture. Reconnected it for testing and oven is now working and observed it heating properly. Explained to homeowner that this is not the installation recommended in the use and care document for the oven. If issue happens again recommend that they have an electrician hardwire the outlet properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Leander, Texas 78645
Lou
Job Details:
12/15/2021
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker turned off and not ice in the bin. Customer advised that they found water streaks down the inside of the left RC door and water puddles on the top of the FC door. I placed the unit in diagnostics and tested the ice maker and it got to half harvest and stopped. I cycled power to the unit and retested and it is operating as designed and the fill tube is operating properly. I tested temps in the FC=5 degrees. When I tested temps in the cooling ducts, my temp readings were very warm (68 degrees). I disassembled the FC section and tested the ice fan and found it getting 12VDC but when I ohmed it out, it showed 0 ohms. Also, I found the right RC door gasket is badly torn. I pulled the unit out and inspected the drain tube and found it gapped. I sealed the gap with silicone (photo). I am ordering the ice fan and right RC door gasket and scheduled return service . No water leaks observed during service.; ordrng 1 W11407678 (Ice fan) and 1 W10917313 (Right RC door gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01DJSS0
Near Austin, Texas 78746
Justin
Job Details:
12/15/2021
"Arrived on site for a dishwasher not running properly, and being very loud at the beginning of the cycle. I put the unit into diagnostics mode and found that the motor would make a very loud noise as soon as it ramped up. I then gained access to the sump and motor. I found the sump gasket bubbling up and bad. I also found the chopper in the sump bad, which was most likely causing the noise. I then gained access to the bottom of the unit and found that the sump tabs had broken off, and was allowing the sump to leak. Upon further inspection I also found the display on the unit going out, and that the unit was missing the toe plate/insulation. We will need to get authorization for the sump and motor, the sump tabs, the toe plate and insulation, and the display. Office to reschedule.; ordrng 2 WPW10300599 (Sump Tab)s and 1 W10909064 (Toe Plate) and 1 W10831329 (Insulation) and 1 WP8269206 (Display) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HB2
Near Austin, Texas 78754
David Z
Job Details:
12/15/2021
"Arrived on site to diagnose microwave making noise. Ran unit and heard extremely loud buzzing coming from failed magnetron. Ordering HV system parts to resolve. Office to schedule when parts arrive."
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Bee Cave, Texas 78738
Leonardo
Job Details:
12/15/2021
Arrived on site to drop off the burner caps. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Georgetown, Texas 78628
Tommy
Job Details:
12/15/2021
We serviced a
GE MICROWAVE
Model ZE2160SF03
Near Austin, Texas 78737
Leonardo
Job Details:
12/15/2021
Arrived on site to test unit for no power. Found opened fuse test all switches and found bad 3 way switch. Test unit and unit blew fuse from high voltage. Will need new mag cap and diode office to reschedule. ; ordrng 1 WB27X10682 (Magnetron) and 1 WB27X10907 (Capacitor) and 1 WB27X10908 (Diode) and 1 WB27X10741 (Filter board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, Texas 78633
Jonathan S
Job Details:
12/15/2021
"Arrived on site for refrigerator having ice buildup on fresh food evaporator. Inspected unit and work area. Performed diagnostics mode and tested evaporator thermistor and found control reading closed circuit. Gained access to control and measured DC voltage to thermistor and found no voltage. Found failed control and thermistor. Found no ETA available on control. Office to schedule return when ETA is available on parts. ; ordrng 1 W10843055 (Control) and 1 Officetoschedulereturn (Schedule)"
We serviced a
GE REFRIGERATOR
Model GSS25GSHGCSS
Near Cedar Creek, Texas 78612
Scott
Job Details:
12/15/2021
"Arrived on site for not dispensing ice . Found plastic blade broken on auger blade . Replaced bin , tuned IM on . Harvest and water filled . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS02
Near Austin, Texas 78739
Leonardo
Job Details:
12/15/2021
Arrived on site to test unit for oven over heating. Test unit and average temp of the unit is at 354?. Did correct measurements of temp by taking 2 highest temperatures and the 2 lowes temperatures and added them up and dived by 4 to get average temp of the unit. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF7
Near Georgetown, Texas 78628
Jonathan S
Job Details:
12/15/2021
"Arrived on site for refrigerator not dispensing ice. Customer stated that he attempted to replace auger motor but fork was stripped. Inspected unit and work area. Removed ice container, found only screw in ice dispenser solenoid and solenoid lever not in correct position. Removed ice container and spin auger by hand and found turning freely. Tested ice container and found loose ice mechanism. Tightened mechanism and tested operation. Found ice dispensing only crushed due to solenoid. Gained access to solenoid and corrected and replaced missing screw. Assembled unit and tested operation. Found unit dispensing crush and cube ice. Ice dispenser working as designed, no water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Taylor, Texas 76574
Jimmy J.
Job Details:
12/15/2021
Called NEW techline and informed them of my findings. Spoke to David. Based on the information David stated we would need to submit all parts needed for authorization. Currently a large portion of the parts for the repair are at the home. CRM 1645929812; ordrng 6 WP8533953 (Hub screws)s and 1 WPW10215093 (Filter) and 2 WP8533928 (Filter screws)s and 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 Twoman (Two man job)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, Texas 78729
David Z
Job Details:
12/15/2021
"Arrived on site to diagnose refrigerator not making ice. Customer said last time the unit produced did it was a giant sheet it could not break. I ran the icemaker in diagnostic and it did cycle, but didnt fill. Unit is likely not harvesting and caused it to double or triple fill. Ordering new icemaker, and returning with valve and dispenser Ui. Office to schedule when all parts are in hand. I did power cycle the unit, and advised customer to make sure airflow channels get opened up to address any temp related issues. Customer will call and cancel service if this resolves issue. ; ordrng 1 W11533213 (Dispenser Control)"
We serviced a
KENMORE FREEZER
Model 253.448336
Near Austin, Texas 78738
Kevin
Job Details:
12/15/2021
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near Austin, Texas 78746
Justin
Job Details:
12/15/2021
"Arrived on site for a cooktop getting an F25 error code when trying to use the left two burners. Per the tech sheet I gained access to the inside of the unit and found all wiring correct with no damage, therefore I replaced the module. I then powered back on the unit and it was throwing an F47 error code. This indicates a faulty UI. I tried to calibrate the unit, but the UI ended up failing and not coming back on. I gained access to the inside of the unit again and found all wiring correct. We installed a faulty module and it threw out the UI. Due to this I am ordering another module and UI to install. Office to reschedule.; ordrng 1 W10857232 (Module) and 1 WPW10396615 (UI)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Manor, Texas 78653
Matthew
Job Details:
12/15/2021
"Arrived onsite to replace previously diagnosed parts. On arrival pierced dryer (unit unplugged) and recorded 65 psi. Recovered refrigerant. No suspected leak, but potential restriction at dryer. Replaced dryer and inserted access valve. Pulled vacuum and held. Charged unit per spec and did not equalize. Had low side negative 28 and high side 75. Potentially clogged cap tube. Replaced dryer again with truck truck and ran pressure test. Unit still would not equalize. Removed cap tube from evaporator side and charged with refrigerant (nitrogen not available) refrigerant entered system and recorded 75 psi however did not make it through the cap tube. Called tech line for assistance. Cap tube has restriction. Tech line recommended returning with nitrogen and charging to 140 psi and see if it blows threw the cap tube. Provided SR#7732500672. Will need to return with nitrogen. Office to reschedule. ; ordrng 1 W11506635 (Valve) and 1 Wpw10143759 (Uv dryer) and 1 Nitrogen (Nitrogen) and 1 2hrmin (2HR min)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Pflugerville, Texas 78660
Wesley
Job Details:
12/15/2021
Arrived onsite and found faulty bake ignitor. Replaced ignitor and tested unit. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS00
Near Georgetown, Texas 78633
Jonathan S
Job Details:
12/15/2021
"Arrived on site to, install previous diagnosed part. Removed failed filter housing and installed new. Tested water dispenser operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL OVEN
Model KFGD500ESS04
Near Blanco, Texas 78606
Andrey
Job Details:
12/15/2021
"Arrived on site to test unit for not heating properly, tested unit found upper oven reading 77 and lower at 72, per heated both ovens to 350 and used thermal coupling to measure temp and got a steady reading of 350, upper oven took about 10 min to reach 350 and lower about 15 minutes, both oven reignited multiple times to maintain proper temp, unit all running as designed, customer was using after market thermostat, showed customer in owners manual that it is not recommended, also advised customer about calibration option in unit that would help her with items cooking to slow or fast, called tech line to present my findings got Sr#7732500788, no leaks detected job complete"
We serviced a
AMANA RANGE
Model AER6603SFS2
Near Cedar Park, Texas 78613
David S
Job Details:
12/15/2021
Arrived on site for oven being out of range. I inspected the unit and work area. I found the oven light would not turn off. I found the door switch good. I replaced the control. I tested the oven bake at 350 with a thermal couple and found it heating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, Texas 78746
Luis
Job Details:
12/15/2021
"Arrived on site for water leaking. Found water leaking from inside of filter housing diagnosed a defective filter housing. Replaced defective filter housing,tested water dispenser no leaks
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Lago Vista, Texas 78645
Lou
Job Details:
12/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and Whirlpool recommendations, I removed and replaced the gearcase and splutch assembly and calibrated the unit. When I removed the pulley from the splutch assembly, I found gearcase oil on the cam and gearcase spindle. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Paige, Texas 78659
Scott
Job Details:
12/15/2021
"Arrived on site for washer not powering up. Getting correct voltage at outlet . Found control dead . Replaced control . Ran calibration and diagnostics wash. All checked normal. No errors after replacing control. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Buda, Texas 78610
Luis
Job Details:
12/15/2021
"Arrived on site for no ice. Removed bucket found twist tray warped,ran diagnostics tray not advancing unit will need a new icemaker ; ordrng 1 W11557001 (Icemaker)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, Texas 78722
David Z
Job Details:
12/15/2021
"Arrived on site to follow up on washer not spinning out clothes. Examined suspension and gearcase for failures. Found no gearcase oil or evidence of failure in suspension. Found unit teetering a bit on a diagonal axis, resolved by leveling. Calibrated unit and tested a load of wet towels. Ran and verified unit is running and spinning as designed. Advised customer that balance is critical in this unit for proper operation. If unit stops, I recommended to adjust load and run drain and spin. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7230H0
Near Georgetown, Texas 78633
Jonathan S
Job Details:
12/15/2021
"Arrived on site for washer not filling with water. Inspected unit and work area. Performed diagnostics, checked fault codes and found F8-E1 no water. Performed component activation and tested inlet valve and found no cold water. Measured voltage to valve and found 120 volts. Found failed inlet valve. Removed failed inlet valve and installed new. Performed diagnostics mode and tested operation. Found unit working as designed. No water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Georgetown, Texas 78626
Jonathan S
Job Details:
12/15/2021
Arrived on site for refrigerator not freezing items. Inspected unit and work area. Gained access to evaporator and found incomplete frost pattern. Found sealed system issues. Will need to check sealed system pressure. Will return with parts on hand if needed. Attempted to contact tech support and was not able to get through. Office to schedule return when ETA is available. ; ordrng 1 2188823 (Evaporator) and 1 W10879296 (Compressor) and 1 W10771114 (Drier)