"Arrived on site for customer complaint of loud pop and then no heat. Found diode popped and fused to capacitor, I replaced magnetron, capacitor, and diode, unit tested good."

Arrived on site to follow up on sump and motor repair. Installed new sump and motor to resolve dripping coming from diverter. Retested and verified unit working as designed.

"Arrived on site to install previously diagnosed parts. I installed the tub ring, suspension, and actuator. I then put the unit into diagnostics mode and ran a test cycle. The unit ran through as designed. The unit is no longer bouncing around either. I found the unit now actuating properly. No leaks observed at the time of service. Call complete."

Arrived onsite for refrigerator making roaring noise from the back. Upon inspection I found the unit to be making a metal on metal vibrating noise. I accessed the compressor area and found the noise to be coming from the middle of the condenser somewhere. I removed the toe kick and adjusted the bolts securing the condenser bracket in place. After adjusting the bolts I found the noise went away. I found the unit to be sitting on tiles with deep grout joints that could cause the noise when the wheels dip down into the joints. The unit is otherwise working as designed at this time. Job complete.

Arrived on site to test unit for unit not mAintaning temp. ; ordrng 1 316418525 (Control board)

Arrived onsite for dryer not turning on and found L1 supply shorted even with breaker not tripped. Cycled breaker. Unit supply is still shorted. Advised customer on findings. Supply will need to be addressed. Dryer otherwise does not appear to have an issue.

"Arrived on site to inspect dishwasher burning smell. Upon further inspection, I found the dispenser rinse aid cap fell off and melted onto the element. I cleared the debris from the element and tested the element and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site for an ice maker that was not working. Upon arrival the customer stated the IM was working now. They also said it has intermittently stopped several times in the past few months and they have to reset the power at the breaker to get it to work again. Upon further inspection I found the ice bucket full of ice. I checked temps and found the FC at 0?F. I then put the unit into diagnostics mode and found the IM running/harvesting as designed. I called techline and spoke to Bryan and received SR# 7731313425. Bryan recommend checking the IM harness and the door switch. I could not get the door switch to fail and the harness looked good. I could not replicate any failure at the time of service. No leaks observed at the time of service. Call complete.

Arrived onsite for the unit not heating. Tested the unit. Unit didn?t heat. Upon further inspection. Found that the heating element was bad. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Did let customer know that the wall vent may need to be cleaned as there was a lot built up lint at the back of the unit.

Arrived onsite and repaired water filter extraction assembly. Unit is now operating as designed.

"Arrived on site to diagnose oven throwing F2E1 error for failed keypad. Verified error, found no other errors present. Replaced console and retested. Verified unit is working as designed.

Arrived on site for a refrigerator that has damage in the FC liner causing the FC to frost up and have a bad seal.

Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11297714 (Ui)

"Arrived on site for broken bracket . Found right side pantry bracket failed , placement of deli tray will impede proper closing of door . Replaced bracket . All checked normal with tray . No water leaks detected at time of service. Job complete ."

"Arrived on site to diagnose trash compactor that had an issue with the pedal. Found he left hinge cracked and broken off the pedal. Ordering new pedal to resolve. 0 stock available, office to schedule when part arrives. ; ordrng 1 W11304291 (Pedal)"

Arrived on site to diagnose a washer that is not cycling properly. Found failed water valve assembly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

Arrived onsite for washer making loud noise then wont operate at all except drain. Upon inspection I found the drive system had leaked oil out onto the floor and the gearcase was seized up.

"Arrived on site and inspected refrigerator and found door switch is broken, replaced door switch and it is now registering as closed properly, job complete"

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.

Arrived onsite for range bake function not functioning. Upon inspection found faulty DSI board and igniter. Replaced board and igniter. Tested unit and unit is functioning properly. Job complete

"Arrived on site for washer making noise not completing cycle poor wash performance. Found actuator had failed and slipped out of cam system. Replaced actuator ran diagnostics calibration and wash tests , all check normal. No water leaks detected at time of service job complete"

Arrived onsite for unit making a grinding noise. Looked under the unit and saw that the cam had failed and cam shaving were all on the bottom of the unit. Ordered parts. Rescheduled with customer.; ordrng 1 W10721967 (CAM) and 1 W10913953 (actuator)

"Arrived on site and found unit with air gap in freezer seal causing frost build up, cooling had already restored. Cleared ice and resealed gasket to remove air gap. Unit is now operating properly. Advised customer on repair and advised to reset the fridge with a clean out and defrost day soon.

"Arrived on site and inspected washer and found customer experience drain running in the middle of the night no wash was being done. Found saved error code for long drain and overflow condition. Replaced control board and ensured pressure hose is clear. Ran a calibration cycle and washer completed it properly, job complete"

Arrived onsite to replace previously diagnosed parts. Replaced dispenser due to leaking and control and UI for electronic issues. Tested unit and unit is functioning properly.

"Arrived on site to replace failed control boards, after replacing, unit tested good."

"Arrived on site for customer complaint of unit having heating issues after inspection was done, found unit is heating properly, informed customer of my findings and more then likely the inspector was using the wrong tools for the job."

"Arrived on site for customer complaint of lights not working in freezer or top of RC, found failed module in freezer, I replaced module, unit tested good."

Arrived on job to replace previously diagnosed parts. After replacement of control and vent test unit. Gasket on vent and pump working properly. Unit in garage not installed only checked that error code not return and fan working. Unable to check for leaks properly.

Arrived on site for long dry times . Ran both temp and air flow . Both tested to air flow restriction. Took vent off and pulled ball of lint out of unit . Recommend highly to get vent to out side cleaned . Job complete

"Arrived to unit 108 found no gaps at gasket to cabinet seal,found a little moisture on liner raised freezer door checked seal good as before. If problem continues will need a freezer door but no ice build up and gasket is sealing correctly"

Arrived on site to test unit for burners turning on and off. Test unit and found unit had the regulated burner elements. Advised customer its normal for element not staying red at all times. Job complete.

"Arrived on site for a refrigerator not producing ice. I checked temps and found the RC at 38?F, the FC at 3?F, and the ice box at 16?F after being opened a while. I then put the unit into diagnostics and found the IB thermistor reading good, the IB fan working, and the ice level sensor good. I put the IM fill test on and tried to jump the IM, but it did not work. I gained access to the IM and found the valve was weeping and froze up the IM with a block of ice. I checked voltage to the IM and found in range. I found a faulty IM and valve. I installed both parts and then jumped the IM. It ran as designed. No leaks observed at the end of service.

"Arrived on site to inspect dishwasher not cleaning dishes/spray arm not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the bottom spray arm is not rotating. I found the diverter is not functioning properly. I removed and replaced the sump/motor assembly and in the process, I found a diverter disk and sump on the floor underneath the unit. Customer advised that another company had been there to repair the unit prior to our service. Once I replaced the sump/motor assembly, I retested the unit and it is operating as designed. Also replaced the bottom spray arm due to debris caught in the ports and I was unable to clean it out. No water leaks observed during service, job completed."

Arrived onsite for range middle burner not igniting. Upon inspection found faulty burner head. Replaced burner head and tested. Unit is functioning properly. Job complete

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and console there were damaged due to lightning storm. Took photos of visible damage on old compared to new. Job Completed.

"Arrived on site for customer complaint of unit giving f6e1 error code and oven turning on when not in use and getting really hot. When I arrived I put unit into diagnostic mode and found f6e1 error code and broil element was glowing bright red, found failed control board. ; ordrng 1 W10894098 (Control) and 1 Cnote (Office to reschedule)"

Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered up oven and microwave. Both heating as designed. UI display working as designed. Job completed.

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and exhaust clip. Upon replacing tested.unit is now operating as designed. Job Completed.

Arrived on site to install previously diagnosed parts. I installed the new sump and motor and then tested the unit. The unit was now running as designed. No leaks observed at the end of the service. Call complete.

"Arrived on site to inspect unit for a bad seal on door, upon inspection found the units door bent at top seal, took pictures, ordering new door. Office to reschedule ; ordrng 1 W10673691 (Door)"

"Arrived on site to diagnose microwave oven combo that has an unresponsive touch screen consistently. Customer has has this issue checked out prior and has replaced the console twice. Called tech line, SR7730620662. Per tech line only action to take is to wait for a software update expected in August to drop to resolve the freezeups. No part replacements recommended since issue is with the software.

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The unit is working as designed at this time and no gas leaks detected during time of service.

"Arrived on site for no ice. Ran diagnostics no water entering reservoir no voltage to valve,compressor powered on no frost pattern diagnosed unit will need a new pump,compressor and evaporator,sealed system parts ; ordrng 1 WPW10605286 (Compressor) and 1 W11542867 (Pump) and 1 WPW10218037 (Evaporator) and 1 W10843121 (Drier) and 1 Accessvalve (Access valve)"

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer advised that there is a new issue with the unit. I found water and ice in the bottom the RC section. Once I got the reservoir covering removed, I found that the water is coming from the cabinet where the fill tube is housed. I inspected the fill tube and found the rubber elbow, at the top of the unit, was cracked and leaking water into the RC section. I turned the ice maker off and advised the customer of my findings. I removed and replaced the reservoir/filter head and tested the water dispenser and it is operating as designed with no leaks. I am ordering the filter base bracket and fill tube and scheduled return service No water leaks observed at the end of service. ; ordrng 1 W11415785 (Fill tube) and 1 67006325 (Filter base bracket)"

Arrived onsite for dishwasher not powering on. Upon arrival found unit GFCI had tripped. Reset and tested unit is now operating as designed. Job Completed.

"Arrived on site for water dripping from dispenser,removed ui found a crack at joint from tube to spout,replaced water tube tested dispenser no leaks. Found damper making loud noise replaced damper"

Arrived on site to diagnose a washer that is leaking. Found tear in door boot and it will need to be replaced to complete repairs. Office to set return appointment. ; O-emld tckt

Arrived on job for complaints of not washing or spinning. Found the lid latch not working. Replaced lid latch and test. No leaks detected at time of service

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced defrost heater and tested the unit. The refrigerator began working as designed. Call complete.

Arrived on site for damaged door. Replaced damaged freezer door remolded gasket checked door seal good.

"Arrived on site for NOT WASHING - WATER IS NOT GETING INTO THE UNIT. Placed in diagnostics and F5E1, F4E3, F7E1 error codes came on. Door switch working as designed. Started diagnostics cycle and water came in as designed, but motor did not come on. With last error code the heating element checked out fine. Ordering sump and motor W11087376 to complete the repair. AE Claims department received authorization from WP for sump and motor to be replaced. Before arrival, reach out to customer to request all items be removed from the interior of the dishwasher. No leaks detected. Please add customer to cancellation list. She is available as soon as we can return. AM or PM. Also ordered element W10703867 JIC. ; ordrng 1 W11087376 (Sump and Motor) and 1 W10703867 (Heating element)"

Arrived on site for dishwasher leaking . Found unit is not draining . Found pump would just humm. Replaced drain motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit turned on and no ice making. Turned the unit off and turned it back on and the valve came on and filled the reservoir. The recirculating pump failed to come on. The reservoir drain pump came on and drained the water and the valve came on and the reservoir filled again. Still no recirculating pump. I removed the cover and found s corrosion on the pump land sensor (photo). I advised the customer that I could replace the pump, but wont know if the unit will actually make ice until I can get the pump replaced. I can hear the condenser fan come on and the compressor is on. I am ordering the recirculating pump, screws and CNOTE-LSO PER CUSTOMER REQUEST/TRAINING and office to schedule return service. Unit left turned off for safety. No water leaks observed during service.; ordrng 1 2313702 (Recirculating pump assembly) and 2 WP3400884 (Screws)s and 1 CNOTE (LSO PER CUSTOMER REQUEST /TRAINING)"

"Arrived on site for no ice. Found fill tube frozen,defrosted fill tube,ran icemaker through a cycle icemaker ran through a cycle and filled with water"

Arrived on job for cooling issue in freezer and refrigerator. Evaporator fan not working no power to fan. Found wire in accessible location in cabinet damaged.

"Arrived on site and inspected dishwasher leaking from the left side of the unit. Gained access to the valve and drain hoses and eventually saw the unit leaking from a bowed area on the left side. Opened the door and discovered 2 nails (1-left and 1 right) had been hammered into the unit rather than using the top mounting brackets.

"Arrive onsite for unit not freezing/cooling. Plugged the unit in it would not turn on. Turned the timer defrost and unit turned on. Defrost timer is not working correctly.

"Arrived on site to diagnose refrigerator icing over in freezer. On arrival customer showed me that the evaporator cover had a large ice mass built in the top right corner around the suction line, indicating a sealed system failure. Checked compressor and found compressor is already hot after just being on for 15 minutes. Unit does not have a complete frost pattern. Ordering sealed system parts to resolve. Office to schedule with SS tech. ; ordrng 1 WPW10313899 (Evaporator) and 1 W10507884 (Compressor) and 1 W10913906 (Access Valve) and 1 WPW10143759 (Dryer) and 1 SSTech (Sealed system tech)"

Arrived on site to diagnose a microwave that isn't responding to user input. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site to test unit for start button not working. Found UI button is getting stuck. Recommended replacing UI, damaged start button and light pipe. repair UI, left buttons and light pipe needed. Job complete."

"Arrived on site to inspect unit for not making enough ice, upon inspection found the units control was not allowing ice to be made constantly,

"Arrived on site to inspect unit for issue with freezer section, upon inspection found buildup of condensation causing issues, replaced gasket per last visit and tested, customer will need to watch gasket for expansion the next couple days. Complete"

Arrived onsite for unit not starting. Tested the unit. Unit would not start p. Checked voltage and voltage was 240. Checked all fuses and all checked good. Upon further investigation. Found that the door switch was broken. Used truck stock Door switch wpw10237959. Replaced the part. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived onsite to replace previously diagnosed parts.

"ELW, Arrived on site and inspected icemaker and found no production. Cycled icemaker manually and it cycled properly and filled with water. Replaced Icemaker and cycled power to refrigerator and new icemaker ran immediately and filled with water. Recommend it to homeowner that first batch be discarded, job complete"

Arrived onsite for wall oven showing F6E4 error and the display screen malfunctions. Upon inspection I confirmed the complaint. Office to R/S due to part availability. ; ordrng 1 W11296171 (Console)

"Arrived on site and to install the cooktop that was authorized for repair. Found the customer had a rusted padlock on the outside breaker box that wouldnt allow me to cut the power to the unit. Customer couldnt find the key to the bo, so he advised he would get the padlock cut off. I marked the parts rUSE ON RETURN SERVICES. Office to schedule return services due to the lock issues. ; O-emld tckt"

Arrived on site for sharp brackets poking out past cabinet face. Adjusted brackets for better fit. Unit is now operating as designed. All checks good.

Arrived on job for complaints of freezer door not closing. Found the door had been pulled to one side. Adjusted door for proper closing and test to make sure it works correctly. No leaks detected at time of service

Arrived onsite for dishwasher not cleaning properly. Upon inspection I found no error codes stored in the unit. I found the unit would not fill enough to properly spray through the arms. I found the float switch operating as designed. I accessed and replaced the main control and valve. The issue still remained. I disconnected the fill line and attempted to fill a bucket. I found no water passing through the line. I disconnected the hose from the valve underneath the cabinet and find water passing through the valve. There is a blockage in the water line preventing the dishwasher from filling correctly. I spoke to the customer and the builder and they will have a plumber come service the line. No leaks detected during time of service. Job complete.

Arrived on site to test unit for unit sparking. Test unit and found bad diode. Replaced diode. Test unit and unit test good job complete

"Arrived on site to inspect refrigerator temps. Upon further inspection, customer advised that the temps in the FC=41 & RC=50+ but he recently removed the food items from it so it is warmer. I opened the FC door and found ice/frost on the evap cover. I attempted to remove the cover, but was unable to due to the amount of ice/frost debris on the underside of the cover that has accumulated on the evaporator. Office to schedule return service, no water leaks observed during service.; O-emld tckt"

Arrived on site for NOT HEATING FOOD. Found magnetron making irregular noise while water I tested was not hot. Gained access to magnetron diode and capacitor and removed. Installed new magnetron diode and capacitor. Tested microwave with a cup of water and water was boiling after one and a half minutes. Job completed.

Arrived on site and inspected range with heating issues. Found the bake element was defective. Removed and replaced it and unit heated properly. Customer advised the back left burner stays on high even on the low setting unit will need an infinite switch for the bigger back left element. Ordering part number WB24T10029 infinite switch back left. Needs more work ; ordrng 1 WB24T10029 (Infinite switch Back Left)

"Arrived on site for customer complaint of cooktop and oven not working, found power supply issue, only 120v getting to unit. Instructed customer to have electrician come out.

"Arrived on site and found LED module in freezer is out, after replacing it lighting has also returned to ceiling of fresh food section. No further repair is required at this time, job complete."

"Arrived on site to diagnose washer that had a small leak and did not fully spin out clothes a couple of times. I checked the unit for errors and found no errors present. I ran a diagnostic cycle and found when the bleach dispenser is sprayed with water, it seems to leak over a tiny bit. When I ran the unit in high speed spin. I could see a slight wobble in the basket at higher rpms. I removed the washplate and found the hub was loose on the gearcase shaft, allowing the basket to tilt slightly. The unit did not sound abnormally noisy, but was slightly louder then average. I did not hear any screeching or grinding. Ordering hub, and also a bleach dispenser to correct the leak if its not due to the vibrations. ordrng 1 W10820039 (Hub kit) and 1 WPW10554110 (Bleach dispenser)"

"Arrived on site and inspected washer and found actuator arm is out of cam kit ring. Reset actuator and used a tie to hold it in place. it this happens again a new actuator, pressure hose, and control board will be needed to correct the issue. Job complete"

"Arrived on site ,replaced timer . Ran unit for 10 min , timer was advancing . No lint build up at time of service.

Arrived on site and inspected washer not agitating. Confirmed the complaint and found the actuator per Service Pointer W11531483. Ordering the actuator to complete the repair. Needs more work Office to schedule return services due to part availability.; ordrng 1 W10913953 (ACTUATOR)

Arrived on job to replace previously diagnosed parts. After replacement test operation dishwasher started working properly. No leaks detected at time of service

Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I let the unit heat to preheated temps. The unit is now running as designed. Call complete.

"Arrived on site for ice build up. Found left corner of freezer gasket not sealing,removed ice build up remolded gasket checked door seal good."

"Arrived on site to replace failed ignitor on right rear burner, after replacing, unit tested good."

(CH) Arrived on site to install previously diagnosed parts. Upon arrival disassembled FC evap cover and replaced the FC evap motor. Reassembled FC evap cover then replaced the control UI and the HV control. Upon replacing all needed parts tested unit to find it operating as designed. Call complete.

"Arrived on site to inspect unit for not draining and constant motor sound, upon inspection found water in unit but still draining, replaced drain pump and tested, all water was removed and stopped draining normally. Fins had been broken off of pump. No leaks found. Complete"

"Arrived on site to install previous diagnosed part. Removed failed valve and installed new. Performed diagnostics mode and tested all operations and observed for possible water leaks. All tested good, no water leaks detected."

Arrived onsite for dryer making high pitch squeal upon arrival found unit rollers producing squeal. Office to reschedule upon receiving rollers.

Arrived on site to test unit for unit not draining. Test unit and found blade broken on drain pump. Removed blade test unit and unit test good job complete.

Arrived onsite for range smell/ odor when in use. Upon arrival unplugged for inspection. Checked entire wiring harness and components. Did not find anything visible. Powered unit and tested. After about 25 minutes there was an odor. Tested elements and pulled hidden element from rear. No visible issues and all components are functioning correctly. At this time cannot trace source of odor and all functions are working properly. Unit is functioning as designed. Job complete

"Arrived on site for a washing machine throwing some error codes. Upon arrival the customer stated that when they wash towels it will throw an F9E1 and SUD error codes. However, when she does normal clothes it will run through fine. I put the unit into diagnostics mode and found stored error codes F9E1 for Long Drain, F8E3 for overflow condition, F3E1 for water level sensor error, and F5E2 for door lock error. I cleared the error codes. I then ran a test cycle and it filled as designed, but did have excess suds in the unit. During the drain cycle it ran several minutes to long. I found that the customer uses two additional cleaning agents/fabric softeners that they do not use on regular clothes, but on towels. I gained access to the pressure hose and air trap. I blew threw the hose and found suds. I also found significant gunk build up in the air trap. I cleaned the air trap out and then put it back on the unit. I cleared the suds from the tube. I then ran it through diagnostics and it ran through as designed. I advised the customer to no longer use those soaps, and to run a clean cycle regularly on the unit. I advised her until she runs a clean cycle she may still experience the issue, due to left over suds and soap residue. The unit is working as designed. No leaks observed at the time of service. Call complete."

"Arrived on site to follow up on induction cooktop that does not appear to be heating properly. Prior to arrival I had been informed by the customer that the unit is cycling a lot more often and taking longer periods of time to heat and boil water then it had prior to the recent failure. I called and spoke with tech line again to request guidance on how we can proceed with testing. Customer pointed out that things were taking much longer then before, and that when multiple elements were being used it was much slower. Tech line had me check the bottoms of the pots to see if they were concave, and I found one of the pots was a bit more curved then the others. Tech line advised that this causes the modules to overwork and fail. We tested several burners, and ran items with both lower elements running as well as the center element with a different pot. We were able to get items to heat, but it only moves fast if the unit is set to boost. The pots heated on the left side module appear to heat faster then the right, and that unit will constantly cycle if multiple elements are set to boost. After several conversations with tech line reps, these behaviors are considered normal, and not a sign of failure. The tech line directions are to run one element on boost to boil before moving to others and reducing heat once it does, and when multiple elements are running they will share power. If 2+ elements are running the unit seems to run much slower.

"Arrived on site to inspect refrigerator ice maker overflowing with water and no water being dispensed at water dispenser. Upon further inspection, the customer advised that the water dispenser doesnt work. I removed the recently replaced filter and found it be an after market filter. Placed a filter bypass in the filter head and tested the water dispenser and found the water would dispense then it stopped. Customer advised that the water is turned off at the wall. Turned the water back on and retested and water dispenser is operating as designed. I placed the filter back in the filter head and retested and it continues to operate as designed. I inspected the ice maker and found the fill tube chute full of ice. Removed the ice maker and removed the ice to find a small piece of debris inside the chute that caused the fill tube to collect water and freeze. I placed the ice maker back into place and tested and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site for washer not cleaning clothes. Inspected unit and work area. Per diagnostics mode and checked fault codes. Found error code F7-E6 motor fault. Inspected motor and pulley. Found actuator not connected to cam. Corrected connection and added zip tie to keep in place for temporary repair. Will need to replace actuator. ; ordrng 1 W10721967 (CLUTCH ) and 1 W10913953 (ACTUATOR )

"Arrived on site to inspect unit for a error code on conosle, upon inspection found the error code for a stuck key, removed console and found debris in ribbon wire, cleared debris and tested, all functions returned. Complete"

"Arrived on site for loud noise from inside wine cooler . Found one of fans are failing . Ordering fans if more the one is needed . ; ordrng 2 W10854409 (Fan)s"

"Arrived on site to test unit for burning things. Tested at 350, 400, 450 and temps were in range but when preheating to 450 temp exceeded 520. Replaced oven sensor, tested unit, unit works good. Advised customer read owners manual and informed on temp calibration. Job complete."