Near Kyle, TX 78640
Noah D
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site to inspect fridge for not working correctly. Pushed glide and drawer in correct position. Complete
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2020
COOKTOP WHIRLPOOL WCG97US6HS Arrived onsite and found unit will need right rear burner orface. Return tech to come with thin flat head to make adjustments to valves. ; ordrng 1 ORIFICEKIT
Near Lago Vista, TX 78645
Lou
Job Details: 11/05/2020
REFRIGERATOR GE CYE22USHMSS "Arrived on site to install previously diagnosed and ordered parts. Due to the keurig water line failure and spraying water onto the UI; the bin door gasket not sealing and the FC door gasket not staying attached, I removed and replaced the keurig water hose, UI, ic shin door, and FC door gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUIC15PLTS0 "Arrived on site to test unit for no power and terrible noise. Found bad drain pump, replaced pump. Tested unit, unit works good. No leaks detected. Job complete."
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
OVEN JENN-AIR W105 "Arrived on site for customer complaint of seal not sealing, and latch not latching, found failed seal and broken latch,
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
REFRIGERATOR GE GNE25JSKCFSS "Arrived on site to replace control board from previous diagnosis. Replaced board, tested unit, unit works good. Job complete"
Near Austin, TX 78757
Scott
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for poor water flow . Filter head seems fine .replaced inside valve still poor water flow . Will need filter head . Ordering filter head . No water leaks detected at time of service. Call to set return ; ordrng 1 W11346622
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previous diagnosed part. I gained access to the drawer and I replaced the slide that is missing the wheel. I tested the drawer and found it operating as designed. Job complete.
Near Georgetown, TX 78628
Tommy
Job Details: 11/05/2020
DISHWASHER GE GDT635HSJ2SS
Near Leander, TX 78641
Tommy
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Arrived onsite for previously diagnosed parts. Turned unit off at breaker. Replaced ice maker and UI side panel. Found front UI panel had loose connections made sure to tighten connections. Turned unit back on and tested. Unit tested good job completed.
Near Pflugerville, TX 78664
Jonathan S
Job Details: 11/05/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to install previously diagnosed parts. Installed four screws on on four different burner heads. Unit working as designed. Call complete.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/05/2020
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived onsite and found warping In the front right burner caps causing irregular flow and sparking when good flame did not close spark circuit. Ordering front right burner head and cap and orifices. Foam also seems to be expeptionally hi on bad burner possible incorrect orifice installed. Office to reschedule. ; ordrng 1 FRONTRIGHTSPREADERBURNER (SEE PIC) and 1 ORIFICES (UINOWN)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/05/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for Visibly Failed, Broken or Missing Parts - Customer Request Service - Interior Light, Lamp or BulbInspected dryer for lightbulb not working. Researched dryer through service matters and found this dryer did not come with a lightbulb. Other models of this dryer DO come with a lightbulb, but this is the model without a lightbulb. Placed in diagnostics to check for any error codes while I was there. No error codes came up. Dryer is operating as designed."
Near Buda, TX 78610
Noah D
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site to inspect icemaker for not operating, upon inspection found the motor in icemaker seized,replaced Icemaker. Ordering covered seals. Office to reschedule ; ordrng 1 W10612142 (SEALS) and 1 W10648043 (SEALS )"
Near Leander, TX 78641
Tommy
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher leaking. Upon arrival found found inlet valve was loose. Tightened valve and put through diagnostics test. Unit tested good no error codes or leaks. Job completed. Ran through all tests 2.
Near Austin, TX 78731
Kevin
Job Details: 11/05/2020
DISHWASHER KITCHENAID KUDS02FRSS4 on site and inspected dishwasher and found very little water entering machine at the start of a cycle. Removed valve and disconnected incoming water supply and found that water pressure is good. Will need to bring back a new valve Valve ordrng 1 WPW10158389 (valve-inlt)"
Near Dripping Springs, TX 78620
Robert
Job Details: 11/05/2020
COOKTOP WHIRLPOOL SCS3014LS02 Arrived on job to replace previously diagnosed parts. Found the screws and heads too badly damaged to replace.
Near Georgetown, TX 78633
Cliff
Job Details: 11/05/2020
WASHER MAYTAG MVWX655DW0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found Cam and actuator assembly not moving properly. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Tommy
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUIX535HBS00 Arrived onsite for ice maker leaking. Upon arrival found that unit was no properly installed drain hose was not clamped in and was leaking. Clamped drain hose and tested. Left unit pulled out as unit may need a smaller drain hose for small amount of space to be pushed in without kinks. Job Completed.
Near Lakeway, TX 78734
David Z
Job Details: 11/05/2020
DRYER WHIRLPOOL WED95HEDC0 "Arrived on site for second appliance, dryer that is not allowing certain setting changes. Customer showed me that several different cycles were not allowing them to adjust things like heat temperature. Advised customer that various cycles will only allow certain settings to be changed, and some are locked in. Showed them different cycles and settings that can be adjusted. Customer asked why the unit would keep running after it was finished. Advised on the wrinkle shield setting, and that it will auto tumble for up to several hours after a cycles Is done, and that it needs to be disabled if they do not want the feature. Unit is working as designed,
Near Austin, TX 78738
Robert
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on job for complaints of soap not washing out of cup. Found the spray arm not rotating. Will need to replace sump and motor.
Near Killeen, TX 76549
Al
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site and inspected refrigerator leaking from the rear.Confirmed the complaint and found the connector that connects the wall valve to the unit wasn’t correctly installed causing the water leaks.Corrected the issue and unit tested as designed.Customer satisfied.Job complete
Near Leander, TX 78645
Lou
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit compressor failing, I removed and replaced the compressor, drier, access valve, and evaporator and vacuumed the system a it held 30psi vacuum. Placed 6.50oz of R134a refrigerant in system and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Andy
Job Details: 11/05/2020
OVEN WHIRLPOOL WFE540H0ES0 Arrived on site to install previously diagnosed bake element and temperature sensor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78724
Matthew
Job Details: 11/05/2020
OVEN WHIRLPOOL WFE505W0JS0 Arrived onsite for range bake and broil not functioning. Upon inspection found wires harness burnt and melted near terminal block. Power cord also partially melted. Main wire harness will need to be replaced. Maintenance will need to provide new power cord to complete service. Left unit unplugged for safety. Office to reschedule ; ordrng 1 W11416047 (WIRE HARNESS MAIN)
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/05/2020
DRYER MAYTAG MDE6200AYW Arrived on site to install previously diagnosed parts. Gained access to front drum and installed new seal with high temp glue. Waited several minutes for glue to harden to reinstall drum. Advised customer to wait 24 hours to use machine in order to allow glue to fully seal. Call complete. Customer paid in full prior visit.
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer not filling with water. Ran diagnostics and found no error codes and all functions tested good. Ran a regular wash cycle and washer filled with water. Found no issues with washer at this time. Complete
Near Round Rock, TX 78681
Cliff
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL GX5FHTXVY06 Arrived on site to diagnose a refrigerator that is not closing properly. Found the lower freezer been not set in Boulder properly. Reset lower freezer burn and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived onsite for the oven cooktop on light stays on. During testing found that that RF,RR burner switches were the cause of the light not turning off. Replaced both burner switches and oven tested good. Complete"
Near Manor, TX 78653
Scott
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW8500DC3 "Arrived on site for loads not spinning out . Ran diagnostics got long fill error code . During agitate and spin unit is making a lot of noise . Found stator and rotor covered in oil . Ordering gearcase and slider , AUTHO. No water leaks detected at time of service. Call to set return .; ordrng 1 AUTO and 1 W10734521 (slider) and 1 W11455453 (GEARCASE )"
Near Liberty Hill, TX 78642
Paul
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite for a microwave that is smoking. Ms stated the smoke came from around the cavity light. I visually inspected the cavity lamp and socket finding all ok. I tested the unit with my microwave tester finding the unit working as designed and putting out 1000 watts. I saw a lot of splatter in the cavity and explained to me that I suspected something had splattered on the bulb. I went over keeping the cavity clean with Ms. Call complete.
Near Austin, TX 78731
Kevin
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived on site and attempted to replace fill tube and could not get the old one separated from the door. A new freezer door will be needed to correct the issue. ; ordrng 1 W10410951 (dor-fip ms)
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for Ice maker is dripping water into refrigerator. Same problem as last time.Replaced ice maker and evap fan due to water still coming out of the front tray after water fills ice cube mold. Also turned down water valve at the customers wall due to high pressure. Ran ice harvest then water fill test. No leaks from evap cover or spilling over ice cube mold this time. Job completed n
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for sealed system repair. I gained access to the evaporator and melted the ice ball. I found uv dye on the cap tube. I evacuated the system. I removed the leaking evaporator and installed a new one. I installed a new UI dryer as well. I put a measured charge into the system and found pressures equalizing properly. When I turned the unit on I found a good frost pattern forming on the evaporator. Job complete.
Near Austin, TX 78758
Scott
Job Details: 11/05/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for dryer no response and powering up on it’s own. Unable to put into diagnostics. Console unresponsive . Connections are good . Will defiantly need console , may need main control. Call to set return .; O-emld tckt"
Near Manor, TX 78653
Scott
Job Details: 11/05/2020
DISHWASHER AMANA ADB1400AGB3 Arrived on site for for washer not starting . Found float switch misaligned. Straightened out float switch cage . Ran diagnostics . All checked normal . No water leaks detected at time of service. Job complete .
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
WASHER MAYTAG MHW6000XW2 Arrived on site for washer leaking during a clean cycle. I inspected the unit and work area. I ran the unit through a clean cycle and I found suds coming out of the vent in the back. I spoke to the customer about the usage of soap. And I recommend this inning the washer several times through a clean cycle to clear out all the soap residue.
Near Bastrop, TX 78602
Andy
Job Details: 11/05/2020
DRYER MAYTAG MEDB855DC3 Arrived on site for dryer making noise. Tested and inspected unit and found sock stuck in blower wheel. Removed sock and made needed adjustments. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to install previously diagnosed parts. Removed water line where section was pierced. Installed connector fitting to open lines where pierced piece was removed. Tested water line with water dispenser and no leaks detected. Job completed.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher leaking from steam vent when door is opened and leaving water drops in tub. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element. Found heater drawing 7.5 amps. Called Whirlpool tech support and spoke with Andrew SR# 7729149448 he addressed making sure hot water is going to unit, make sure customer is running hot water before starting unit, advise customer of using to much soap with soft water causing over sudsing and can affect water distribution and cause heat distribution issues as well. Found no mechanical failures. Call complete."
Near Leander, TX 78645
Lou
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to inspect refrigerator doors with rust on them. Upon further inspection, I found both the RC door and FC door had bad rust spots on them. I attempted to clean the doors and the rust failed to come off. I removed and replaced the both doors. I am ordering two (2) door handle plugs due to the plug heads breaking off while attempting to install them. No water leaks observed during service, job completed. I attempted to contact the builder and had to leave a vm. ; ordrng 2 WP12246610D2C (plug-hndle)s"
Near Georgetown, TX 78633
Cliff
Job Details: 11/05/2020
REFRIGERATOR KENMORE 795.74025.411 Arrived on site to diagnose a refrigerator that was not cooling properly in the freezer compartment. Tested unit and found all is working properly at this time and temperatures are correct. Did find items behind lower freezer pan preventing the door from closing properly. Removed items and inform homeowner of financing. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78717
Tommy
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WOC75EC0HS01 Arrived onsite for console on built in microwave and oven combo not working. Upon arrival found error code F6E0. Unit working for now. Ordering appliance manager and console office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11428561 (CONSOLE )
Near Austin, TX 78754
Scott
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site ,replaced evap cover and shined evap cover . No water leaks detected at time of service. Job complete ."
Near Liberty Hill, TX 78642
Paul
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived onsite for an ice machine not making ice. I found the overload tripping after the compressor would start and run for a few seconds. The overload and start relay need to be replaced. Ordering W10783194 overload & WP2217224 relay-strt. ; ordrng 1 W10783194 (overload) and 1 WP2217224 (relay-strt)"
Near Austin, TX 78756
Matthew
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL KDTM354DSS5 "Arrived onsite for dishwasher leaking. Tested unit and let complete cycle run. Checked for leaking at inlet, sump, drain pump and hoses. Could not detect leak. No leaks present at this time. Job complete"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/05/2020
COOKTOP KITCHENAID KCGS550ESS01 "Arrived on site for Rear right small burner not igniting. Can smell gas and hear clicks for ignition.Ignited back rear burner and flame came on, but flame was not normal. Removed burner cap and cleaned off areas that were soiled that may cause igniter to not make proper contact for ignition. Cleaned igniter surface to ensure proper spark. Also noticed the cap was not centered. Replaced cap and burner ignited on the second click. Job completed."
Near Austin, TX 78738
Robert
Job Details: 11/05/2020
MICROWAVE KITCHENAID KHMS2056SSS3 Arrived on job for complaints of no power. Found fuse open. Test unit with fuse bypass and working properly. Replaced fuse and test unit.
Near Leander, TX 78641
Lou
Job Details: 11/05/2020
DRYER MAYTAG MED8200FC0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the temps inside the unit with the temp selection on high. My temp,reading never got above 119 degrees. I disassembled the unit and found the metal plate in the element badly warped and cracked. I removed and replaced the element and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Bastrop, TX 78602
Andy
Job Details: 11/05/2020
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site for dishwasher error code. Tested and inspected unit and found failed drain pump. Removed failed part and found pump coming apart took pictures and attach to SD-QuickPic for warranty as instructed by service pointer. Cleaned out any parts and installed new drain pump. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previous diagnosed part. I gained access to the drawer and I replaced the slide that is missing the wheel. I tested the drawer and found it operating as designed. Job complete.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and found unit to be operating as designed no leak except possible vent condensation. Advised on design. Al checks good.
Near Austin, TX 78701
Matthew
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for dishwasher not draining. Removed drain pump and inspected. Found impeller jammed. Freed impeller, reconnected and tested. Units drain cycle is completing successfully. No leaks present at this time. Job complete."
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to test unit for broken adjusters. Found customer had purchased new adjusters from whirlpool himself. Installed new adjusters for customer, tested unit, unit works good. No leaks detected at time of service. Job complete.
Near Austin, TX 78731
Kevin
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KDDC24RVS00 "Arrived on site and inspected refrigerator and found it is 53°, took one picture of evaporator and sent it to CS, evaporator shows a refrigerant leak and would need to be replaced along with compressor.
Near Austin, TX 78731
Kevin
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KSSC48QVS03 "Arrived on site and inspected refrigerator and found control board is clicking and cycling power to refrigerator every 45 seconds to a minute. So found ice maker shaft has slipped down white plastic ring. Was able to adjust it but it needs to be replaced otherwise it will happen again. ordrng 1 W10789107 (cntrl-elec) and 1 WP2318082 (shaft)"
Near Cedar Park, TX 78613
Wesley
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTM354DSS4 Arrived onsite and replaced failing vent and control due to rust and 10 3 error.
Near San Marcos, TX 78666
Andrew
Job Details: 11/05/2020
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site to test unit for latch/magnet missing. Replaced latch/magnet. Tested unit, unit works good. No leaks present. Job complete."
Near Jarrell, TX 76537
Tyler
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave meeting previously diagnosed high-voltage components as well as other electrical hardware. After installing necessary parts I was able to reassemble the unit and verify that the microwave now heats properly and is no longer blowing any fuses or chipping the breakers or shutting off prematurely. Call complete
Near , TX 78606
Brandon
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for customer complaint of unit not dispensing ice, found ice was not clumping together and the auger motor and coupling tested good. Replaced ice bin, unit tested good."
Near Austin, TX 78728
David Z
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to diagnose refrigerator with an issue with a cap going in on the top of the door. Found that the issue isn’t a cap, it’s the door hinge pin on the RC door has come detached from the hinge plate. Ordering new hinge to resolve. Office to schedule due to item being out of stock. ; ordrng 1 W10901054 (hinge-door) and 1 W11409290 (HINGE)"
Near Temple, TX 76504
Tyler
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher draining. Upon arrival I ran a diagnostics check but found no error codes indicating a problem. I then found 5e disposal drain blocker wasn’t removed when unit was installed and it was preventing the unit from draining water properly. I removed the blocker and retested unit. I found unit not fills, agitates, and drains as designed. Call complete"
Near Austin, TX 78750
Wesley
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW8040DW Arrived onsite and found unit operating with leak from valve. Ordering valve to repair. ;
Near Austin, TX 78737
Leonardo
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTM704KPS0 Arrived on site to replace wash motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
Near Austin, TX 78746
Kevin
Job Details: 11/05/2020
DRYER MAYTAG WED5620HW "Arrived on site and inspected dryer and found black wire on connection to control board is loose, also customer is experiencing moisture inside the control panel display. Used airflow meter and found airflow is restricted vent to the exterior of the home will need to be cleaned/cleared A service to correct issue. If moisture persists a new control panel can be ordered, Took pictures, job complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/05/2020
MICROWAVE KENMORE 790.4960331 "Arrived on site for microwave touchpad not responding. Verified failure and found left side of key pad not responding. Disassembled nit to gain access to key pad. Inspected ribbon and reinstalled. Tested key pad operation and found will need to replace key pad control assembly. Service and labor $249.99, parts $118.20 plus tax. Customer approved estimate and paid in full. Contacted parts department (SR) and found part is on order and able to return on Friday the 6th."
Near Leander, TX 78641
Lou
Job Details: 11/05/2020
WASHER MAYTAG MHW8200FC0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F9E1. Cleared the code and removed the back cover to expose the drain pump. Removed the drain pump/filter and found no debris inside other than a few coins. Re-installed the drain pump and tests the unit and when the drain pump came on, it made a loud rattling sound. I removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Whitney, TX 76692
Jonathan M
Job Details: 11/05/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for a washing machine that was not completing a cycle. Inspected unit and work area. Please do an in-service diagnostics and found an F8 E1 (low/no fill) error code. Tested the unit in a manual test on both fill valves and found the cold water valve barely trickling in water. Replaced water valve and tested unit. Unit is working as designed. Complete.
Near Killeen, TX 76542
Tyler
Job Details: 11/05/2020
DISHWASHER GE GSD2100V50BB "Arrived on site for dishwasher needing previously diagnosed motor,timer,timer cam. After installing he needed parts I was able to reassemble and test the unit. I verified that unit is now filling agitating and drains exactly as designed. No leaks before during or after repairs. Call complete"
Near Cedar Creek, TX 78612
Andy
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for refrigerator not cooling in RC and FC tested and inspected unit and found compressor not running and clicking. Removed failed start device and replaced with new. Tested unit with little to no improvement. Tested capacitor and capacitor tested good. Performed amp draw and found when trying to click on compressor pulling 11.4 amps. SS repair needed. 2 hour job. Lock ring. Ordering needed parts. Ordering to schedule return trip. Left unit unplugged for safety. No water leaks present at time of service.; ordrng 1 LOCKRING (LOCK RING ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 W11490399 (DRIER )
Near Copperas Cove, TX 76522
Al
Job Details: 11/05/2020
DRYER MAYTAG MEDX700XW0 "Arrived on site and inspected dryer not heating.Confirmed the complaint and found a massive buildup of lint both inside and outside the dryer.Disassembled, removed and replaced the defective element.Reassembled and unit tested as designed.Customer satisfied.Job complete"
Near Austin, TX 78731
Kevin
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site and inspected refrigerator and found evaporator fan motor is barely moving. Sent one video to CS. Voltage to evaporator motor is 118 V, installed pre-screened cart and new motor does not move at all. New evaporator motor is different from the original but confirmed with the tech line said it is the correct replacement. On return will need to replace evaporator motor and control at the same time. SR7729214315; ordrng 1 W11024089 (motor-evap)"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for Unit not cooling again. mmireles 11/02/20 2ND ATTEMPT ASSET NOT FIXED NO COOL vlanum10-5-20 . . .Refrig Kitchenaid KRFF507ESS-no cool refrigerator; icemaker not working; water is warm from dispenserTook temps and got 45 in fridge and 10 in freezer. Found frost behind crisper drawer. No frost in freezer. Recommended settings were correctly selected. Getting good air flow from Vents. Ran diagnostics and all thermistors passed. Tested thermistors from control board and evap thermistor failed. Ordering new evap thermistor harness and keeping control board for return visit in the case it will need replacement if new evap thermistor still reads faulty. If the control board is needed, it will need authorization. Requested the customer unplug the fridge when we call to schedule appointment to come back out the next day. ; ordrng 1 W11033168 (harns-wire)"
Near Belton, TX 76513
Tyler
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site for ice machine not making ice properly. Upon arrival I ran a diagnostic check and found that the water inlet valve as well as circulation pump were not working properly the water in the valve was only letting in a quarter of the water it should’ve been even though it was receiving 120 V and due to the lack of water the circulation pump it been running continuously trying to pump water and burnt itself out not allowing for proper water circulation. After getting approval for the circulation pump and water inlet valve I replaced both parts and was able to retest the unit and verify that everything is not working as designed with no leaks before during or after call. Call complete
Near Hillsboro, TX 76645
Jonathan M
Job Details: 11/05/2020
WASHER WHIRLPOOL WED5500XL0 Arrived on site for a dryer that is squealing as it turns. Inspected unit and work area. Confirmed customers complaint and found basket squealing when turning the basket by hand. Removed front cover and found several rollers seized as well as the belt completely worn. Replaced belt and rollers and tested unit. Unit is now working as designed. Call complete.
Near McGregor, TX 76657
Jonathan M
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KBFN506EBS01 Arrived on site for a refrigerator that has numerous lights out in the refrigerator and freezer sections. Inspected unit and work area. Found several lights missing in the unit including one in the freezer section and one in the refrigerator section. I advise the customer that I would need to replace those missing modules in order to diagnose their issue. Customer agreed to repair. Replaced two modules and found two other modules bad. I replaced a total of four modules in the unit. Unit is now illuminating through both freezer and refrigerator sections. Unit is working as designed.Call complete.
Near Austin, TX 78730
Kevin
Job Details: 11/05/2020
TRASH COMPACTOR KITCHENAID KUCC151JBS0 "Arrived on site and Found the drive chain and gears damaged which has damaged the drive screw and due to the unit getting stuck frequently it has damaged the frame and the motor.
Near Austin, TX 78741
Leonardo
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to replace control board. Replaced board test unit and found no light bulb. Advised maintenance to install new light bulb job complete.
Near Salado, TX 76571
Tyler
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for icemaker not properly making ice. Upon arrival I ran every test between test 66 to 120 that involved the icemaker and its functionality and every test I ran came back with a passing result on multiple attempts. At this point I called whirlpool tech line and spoke with Steve Sr# 7729213888. He informed me that it is possible that the icemaker previously replaced could be the culprit but the water inlet valve for the icemaker as well as the water pressure to the fridge could also be a problem they recommended that we go ahead to tip the icemaker first since the symptoms are very similar to the issue they were having on the first original diagnosis. If customer has not found a proper amount of ice being made after at least four days then we will need to return with at least a new water inlet valve as well as a UI front panel. Unit now functioning as designed
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site to test unit for control panel acting weird. Found certain times UI would not respond. Cycled power to UI and it is functioning good now. Customer does not have unit connected to WiFi. Recommended customer connect unit to WiFi so it can update itself. Relayed message to contractor as well. A
Near Round Rock, TX 78664
Kayman
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for dishwasher with upper left side rack adjuster that had fallen down or lost a wheel. Upon inspection I found the left side adjuster wheel had broken off but was re glued. Unit will need left side adjuster (W11268105) for repair. The customer states that the wheel fell off after 1 cycle and they did not glue or try to repair the unit. I called techline to report my findings. Techline gave me SR#7729208648. Ordering left adjuster. . ; ordrng 1 W11268105 (LEFT ADJUSTER )
Near Jonestown, TX 78645
Paul
Job Details: 11/05/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for a oven with the light button not functioning correctly. I found the light button erratic and not functioning correctly. Mr also stated the oven wouldn’t power off one time and he had to turn the oven off with the breaker but that hasn’t happened again. The control panel will need to be replaced. The control panel was already on order in the call but hadn’t arrived yet and it was the incorrect part number. I explained to the customer that the office would call and RS when the panel arrives.W11297709 console.; ordrng 1 AUTHORIZATION (1 year builder warranty confirmation) and 1 W11297709 (console)
Near Austin, TX 78721
Matthew
Job Details: 11/05/2020
DRYER WHIRLPOOL WED5530SQ0 "Arrived onsite for dryer not starting all of the time. Check voltage and was good. Check door switch, was good. Check fuse and cutoff, all passed. Plugged unit in and started. Could hear loud thumps from drum. Upon inspection found drum seal completely worn out. Will need seals replaced, bearings, start switch and timer. Office to reschedule. Needs AUTHO ; ordrng 1 279441 (bearing ring) and 1 4392065 (dryer repair kit) and 1 W10612022 (rear drum seal)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site for ice maker not making ice. Upon arrival customer stated neither company installed a refurbished ice maker into the unit. Upon further inspection found engineering code incorrect and changed it in system. Tested voltage at ice maker and found none, removed ice maker and tested voltage going to ice maker and found 120V. Plugged ice maker back in and ice maker started immediately and had 120V, found that the ice maker had intermittent failure. No leaks detected during service. ; ordrng 1 WPW10300024 (ICE MAKER)"
Near Briarcliff, TX 78738
Robert
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of smell. Found no unusual smell in dishwasher.
Near Buda, TX 78610
Leonardo
Job Details: 11/05/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for left burner not igniting and door not closing correctly. Test unit and found broken hinge. Ordering new hinge office to reschedule. ; ordrng 1 WPW10299224 (HINGE RIGHT )
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site for customer complaint of unit not powering on, found loose connection at wire harness, I reconnected, unit tested good."
Near Horseshoe Bay, TX 78657
James
Job Details: 11/05/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and tested operation. Found door had to be closed just right to engage interlocks. Inspected interlocks and found the right interlock has pushed back slightly. Corrected and aligned properly. Tested operation and found unit working properly. Job complete
Near The Hills, TX 78738
Robert
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on job for complaints of refrigerator turning off randomly. Called tech line 7729209599. Tech line said the issue is in the 14v side but deli drawer good and harness looks good
Near Killeen, TX 76549
Al
Job Details: 11/05/2020
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site and inspected refrigerator not making ice.Preformed test 36 and impeccable box fan was functional.Jumped the ice maker and it cycled, but never filled.Unit dispenses water,but doesn’t send water to the ice maker.Ordering the dual valve WPW10312696for return service visit.Office to reschedule the customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10312696 (DUAL VALVE )"
Near Killeen, TX 76542
Al
Job Details: 11/05/2020
DRYER GE DCVH640EJ0WW "Arrived on site and inspected dryer with extended drying times.Found the unit heats and tumbles but the exhaust ventilation system is clogged, which is causing the extra drying cycles needed to completely dry customers loads.Customer will contact a ventilation cleaning service to correct the issue.Job complete"
Near Temple, TX 76502
Tyler
Job Details: 11/05/2020
DRYER MAYTAG MEDC300XW0 Arrived on site for dryer that would not rotate the drum whenever it was turned on and upon arrival customer also stated that whenever it was cycled off the buzzer would never turn off like you needed to. I was able to verify the integrity of all the heating hardware inside the unit and verify that the timer was getting 240 V but I found that the motor was stuck and not able to always rotate even though timer supplied proper power. I also found the timer would get stuck near end of cycle and not allow for the cycle to end correctly. At first I did try to install a new timer to see if it would fix the motor issue and although I fix the timer getting stuck the motor is still having a problem not wanting to rotate on its own when the power is given to it. I remove the timer and we will need to get approval from American home shield for the replacement of the timer motor and blower wheel assembly in order to fully resolve the issue. I was able to reschedule the cust
Near Austin, TX 78748
Leonardo
Job Details: 11/05/2020
DISHWASHER GE GDF620HSJ5SS Arrived on site to test unit for unit leaking. Test unit and found unit leaking from sump ordering new sump and clamps and manifold. Office to reschedule ; ordrng 3 WD01X10571 (CLAMP)s and 3 WD01X10573 (CLAMP)s and 1 WD01X10632 (LATCH CAM ) and 1 WD18X21680 (MANIFOLD)
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
REFRIGERATOR MAYTAG MFI2569YEM0 Arrived on site for customer complaint of unit not cooling display not working properly. Found faulty control board. Ordering control ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10312695 (electronic control)
Near Waco, TX 76706
Jonathan M
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Arrived on site for a refrigerator making a rattling noise. Inspected unit and work area. Customer advised that the unit seems to be making more noise than the other fridge in his home does and that the compressor just seemed louder. Verified noise but the noise did not seem anything out of the usual. Unit is sitting on tile that sits on concrete. I advised that part of his issue was that the vibration noise coming from the compressor is being amplified by the tile it sits on.
Near Austin, TX 78729
David Z
Job Details: 11/05/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site for washer making noise. Found the unit is making a squeak, that sounds like a car belt slipping when torque is being applied to adjust the spin speed. If unit is spinning, the initial charge up and each speed increase creates an almost plastic squeak. Checked the belt and found black marks on the cam looking like the belt is slipping and making a noise. Ordering a new belt, and returning with the motor and can to replace the bottom pieces. Noise definitely comes from bottom of unit. Ordering a gearcase in the event it’s a bad bearing to have on hand. Office to schedule return. Also removed a quarter from the wash plate. ; ordrng 1 W11239857 (belt) and 1 W11423758 (GEARCASE)"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to test unit for no power. Found customer had unit pulled out and top cover was off. Found the thermal fuse(WPW10545255) was blown.
Near Austin, TX 78702
Leonardo
Job Details: 11/05/2020
OVEN WHIRLPOOL WFG710H0AS1 Arrived on site to test unit for oven not working. Test unit and found bad ignitor.
Near Leander, TX 78641
Wesley
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMC50522AS1 Arrived onsite and found unit microwave control shorted
Near Austin, TX 78723
Scott
Job Details: 11/04/2020
DRYER AMANA NED4655EW1 "Arrived on site for thumping noise . Found light thump, rear felt stitching was running over rollers . Informed customer noise is normal and should subside after some usage . No lint build up at time of service . Job complete"