Service History 864

Near Austin, TX 78757
Joseph C.
Job Details: 02/14/2019
RANGE KITCHENAID KFGD500ESS04 "Arrived on site for “intermittent operation in upper oven” complaint. Inspected unit and found control not energizing ignitors consistently. Ordering new control and gas valve. Return for repairs on 02/18. No leaks detected, at time of service.; ordrng 1 W10877013 (cntrl-elec) and 1 WPW10546238 (valve-gas)"
Near Austin, TX 78722
Scott
Job Details: 02/14/2019
WASHER MAYTAG MVWC565FW1 Arrived on site for washer leaking . Found unit is draining very slow or stops draining due to stand pipe .unit is going into spin with water still in tub causing it to splash out . No other water leaks detected at time of service . Recommended customer have a plumber to look at drain stand . Job complete .
Near , TX 78155
Diego G.
Job Details: 02/14/2019
WASHER MAYTAG MHW8200FC0 "Arrived on site. Check for draining issues. Found error code F9E1 for long drain. Removed drain screen and found debris causing long drain times. Removed debris and cycled, all functions tested OK. No leaks present. Job complete"
Near , TX 78155
Diego G.
Job Details: 02/14/2019
WASHER MAYTAG MHW8200FC0 "Arrived on site. Check for draining issues. Found error code F9E1 for long drain. Removed drain screen and found debris causing long drain times. Removed debris and cycled, all functions tested OK. No leaks present. Job complete"
Near , TX 78155
Diego G.
Job Details: 02/14/2019
WASHER MAYTAG MHW8200FC0 "Arrived on site. Check for draining issues. Found error code F9E1 for long drain. Removed drain screen and found debris causing long drain times. Removed debris and cycled, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78732
Paul
Job Details: 02/14/2019
COOKTOP JENN-AIR JGD3430BS00 Arrived onsite to replace the previous diagnosed parts. When trying to remove the regulator the old manifold twisted and the regulator would not break loose. The regulator will have to be cut off the manifold so both can be removed. Will need to replace the regulator also. Ordering c-notes & W11087445 REGULATOR. RS for Thu 2/14 EOD.; ordrng 1 C-NOTES (OFFICE PLEASE ADD TO PR’S ROUTE TOMORROW 2/14 EOD. CS WILL DELIVER REGULATOR TO STORAGE AND PR WILL KEEP THE OTHER PARTS ON THE VAN.) and 1 W11087445 (REGULATOR)
Near Buda, TX 78610
Kevin
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "arrived on site and inspected refrigerator and found items freezing in the fresh food section. There is a carton of almond milk in the right hand door with ice in it. customer is not using the icemaker at this time, Spoke with tech line SR7724155057 They recommended raising of the overall temperature since no cold air is being directed towards the ice maker. If customer in the future begins to use ice maker lowering the temperature back down to the recommended settings maybe necessary. No water leaks from connections at time of service, job complete."
Near Austin, TX 78749
Kevin
Job Details: 02/14/2019
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site and found laundry room has a plastic/rubber fumes aroma when entering. Inside of washer smells like What best can be described as packing materials. The smell is not similar to a detergent or drain smell. Customer finds it nauseating, other than smell washer is operating as intended, spoke with CS will turn over issue to whirlpool customer service"
Near Georgetown, TX 78633
Steve C.
Job Details: 02/14/2019
RANGE MAYTAG MER8775AS0 Arrived on site for the unit is not heating. Tested the unit and found the bake element has shorted. The broil element checks good. The bake element is covered under the manufacture warranty; ordrng 1 W10779716 (elmnt-bake)
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 02/14/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for “after unit fills with water it will not advance any farther” complaint. Inspected unit and found drain pump loaded with brad nails. Cleared out nails and tested unit. Unit tests good. Calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Cliff
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL ED5LDEXWB00 "Arrived on site for refrigerator not cooling. Checked refrigerator and compressor was clicking on for 15 seconds and then clicking off. Found start relay shorted out. Replaced relay from personal stock, and tested refrigerator. Found everything is working properly at this time. No leaks were found at time of service.; used 1 W10814742 (RELAY) from stock"
Near Canyon Lake, TX 78132
Robert
Job Details: 02/14/2019
WASHER WHIRLPOOL WFC7500VW1 Arrived on job for complaints of not spinning properly. Found Control board to be damaged. Control sent detected will order new. No voltage being supplied to display; ordrng 1 WPW10192966 (cntrl-elec)
Near Lago Vista, TX 78645
James
Job Details: 02/14/2019
OVEN KITCHENAID KEBC177KSS03 Arrived on site and tested operation. I found no lights in interior and elements not heating. I found that the thermal fuse has failed causing no heat. Inspected bulbs and found both to be good but the harness to the housings is damaged. Unit will need both housings to repair light issue; ordrng 1 4449748 (screw) and 2 WP4448972 (light-oven)s
Near Liberty Hill, TX 78642
James
Job Details: 02/14/2019
WASHER FRIGIDAIRE FFTW4120SW Arrived on site and tested operation. Customer complaint of basket banging around in spin cycle. Inspected suspension and drive system and found to be in proper working order. Ran test cycle and found no errors and unit operating properly. Instructed customer on proper loading techniques and that the newer units do have a free floating tub assembly that will move around and has sensors to detect off balanced loads and will correct load position if needed. Job complete
Near Austin, TX 78745
Kevin
Job Details: 02/14/2019
WASHER MAYTAG MVWB835DW4 "Arrived on site and set washer into diagnostic cycle and did not find any saved error codes. Found no hot water entering machine connector on valve and harness is not attached and after correcting it is now working properly. Discussed possibilities for white residue being too much soap or lint on clothing. Customer will make adjustments and see if this corrects issue. No water leaks from connections at time of service, John complete"
Near Austin, TX 78729
Cliff
Job Details: 02/14/2019
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived on site for a refrigerator not dispensing water. Found that the damper is failing and not opening and closing properly. This is causing the RC to freeze the water reservoir. Ordering air damper and set return date for 2/14. Air damper will need to be replaced and water reservoir will need to be thawed on return visit.; ordrng 1 WPW10594329 (control)
Near Austin, TX 78730
Paul
Job Details: 02/14/2019
DRYER WHIRLPOOL WED7500GW0 Arrived on site for the dryer not starting. I tested the unit and found the dryer starting and running as designed. Mr. stated that the drum will just stop after a little bit. I heard the motor start whistling and the drum started turning slower and slower. I could stop the drum by hand and the belt did not slip. I had proper voltage from the control to the motor. Need to replace motor to complete service. Ordering 279787 MOTOR-DRVE. RS for Fri 2/15.; ordrng 1 279787 (MOTOR-DRVE)
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/14/2019
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site. Check for no wash issues. Found motor locked up not allowing it to wash. Replaced sump and motor and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/14/2019
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site. Check for no wash issues. Found motor locked up not allowing it to wash. Replaced sump and motor and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/14/2019
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site. Check for no wash issues. Found motor locked up not allowing it to wash. Replaced sump and motor and cycled, all functions tested OK. No leaks present. Job complete"
Near Taylor, TX 76574
Tyler B.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL ASD2575BRB01 "Arrived on ste for no ice or water, found water valve faulty replaced valve and tested good, filled ice maker. No leaks on site"
Near Austin, TX 78702
Leonardo
Job Details: 02/14/2019
OVEN IKEA IBS300DS01 Arrived on site to test unit for nompower. Test unit and found bad fuse. Replaced fuse test unit and found broiler working but bake is not working. Test board and found bad board. Will order new control board W10850498 and new bake element WPW10546517. Rescheduled for Monday 2/18/19; ordrng 1 W10850498 (MAIN POWER CONTROL BOARD ) and 1 WPW10546517 (BAKE ELEMENT)
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Checked for no heat issues. Found no heat coming from heater. Found loose connection underneath dishwasher. Repositioned and reconnect the connector to heater, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Checked for no heat issues. Found no heat coming from heater. Found loose connection underneath dishwasher. Repositioned and reconnect the connector to heater, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Checked for no heat issues. Found no heat coming from heater. Found loose connection underneath dishwasher. Repositioned and reconnect the connector to heater, all functions tested OK. No leaks present. Job complete"
Near Kyle, TX 78640
Kevin
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and found the heart is incorrect, needed an LED board and got a water filter housing. Part will need to be re-ordered.; ordrng 1 W11205083 (LED MODULE)"
Near Austin, TX 78734
Paul
Job Details: 02/14/2019
COOKTOP JENN-AIR JGC1530BS00 "Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the manifold and installed the correct 112 orifice. I tested the unit and the flame still yellowed in the low setting. I installed the 12,000 BTU orifice and tested the unit. The unit burned correctly with minimum yellowing of the flame. I found out that when other burners were in use the middle burner would start yellowing on the side the burner was turned on. I showed this to ms and explained this was due to a lack of air. I showed ms that with the vent hood turned on the burner would work correctly. There were no gas leaks present at the time of service. Call complete."
Near Austin, TX 78735
Kevin
Job Details: 02/14/2019
WASHER AMANA WTW4616FW2 "Arrived on site and found no power showing on washing machine, inspected incoming power and found it to be correct. Replaced control board and all function has returned to washing machine. No water leaks from connections at time of service, job complete."
Near Austin, TX 78704
Scott
Job Details: 02/14/2019
WASHER AMANA NTW4650YQ0 "Arrived on site for unit not shutting off when cycle is done . Or just starting bye itself . Found unit start button is sticking and unit is thinking lid latch is locked when not . Ordering lid lock , control . Will need autho. Nonwater leaks detected at time of service . ; ordrng 1 AUTHO and 1 W10404050 (lid lock) and 1 W10484678 (cntrl-elec)"
Near Canyon Lake, TX 78133
Robert
Job Details: 02/14/2019
WASHER ROPER RTW4516FW2 Arrived on job for complaints of noise. Found bad gearcase. And cam. Replaced cam and gearcase. After replacement of parts ran calibration. Noise went away no leaks detected at time of service.
Near Austin, TX 78732
Paul
Job Details: 02/14/2019
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not turning on. I found the circuit breaker tripped. I reset the breaker and tested the unit. The unit is working as designed. I found no reason for the breaker to trip. The unit is installed outside in an enclosed lean-to on the side of the home and I suspect the outlet could have possibly gotten wet from a blowing rain causing water to go down the wall and get to it. I explained this to the customer. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2019
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived on site and noticed wobble in blade. Replaced fan blade. All else checks good.
Near Austin, TX 78746
Scott
Job Details: 02/14/2019
OVEN JENN-AIR JJW2430WS00 Arrived on site for rack falling out . Unit will pass scale test but when pulling the rack out the whole rack will slide out . Base of rack will not stay in place . Called tech line recommended replacing the rolling rack . Marcone has rack as NLA. Job complete . Sr 7724167180 .
Near Spicewood, TX 78669
Brandon
Job Details: 02/14/2019
DISHWASHER GE ZDT870SPF5SS "Arrived on site to install upper rack of dishwasher, after installed, tested good. Collected payment on cc"
Near Georgetown, TX 78628
Steve C.
Job Details: 02/14/2019
WASHER MAYTAG MVWB765FW2 Arrived on site for the unit continuously will drip inside the tub. Tested the unit in diagnostics and receive error code F5e3 valve thermistor shorted. Replace the valve housing and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 02/14/2019
WASHER WHIRLPOOL MVWC565FW1 "Arrived on job for complaints of not finishing spin cycle. Attempted to run diagnostics but would not enter diagnostics. Replaced control board, calibrated. Received no error codes,ran test cycle passed no leaks detected at time of service."
Near New Braunfels, TX 78130
Robert
Job Details: 02/14/2019
WASHER MAYTAG MVWC425BW0 "Previous appliance company left cover for gearcase off and capacitor fell off gearcase and became unplugged. Re attached cover and comparator then ran diagnostics,passed no leaks detected at time of service."
Near Austin, TX 78759
Joseph C.
Job Details: 02/14/2019
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for “F09E01 error code” complaint. Inspected unit and found debris in drain pump strainer. Cleared out strainer and checked drain bellow. Reassembled and tested unit. Unit is performing as designed. No leaks detected, at time of service. Labor is $209.99."
Near Austin, TX 78728
Lou
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to inspect microwave not functioning. I tested the unit and once I pressed start, it immediately showed an error code, F6E8-appliance Manager not communicating. I found that the interior light would not come on when the door is open. I tested the fuse and it was open. I removed and replaced the fuse and control and cleared the error code and tested. The unit began to operate, but after approximately 15 seconds, the unit stopped and showed error code F6E8 again. I am ordering the Appliance Manager, UI and another fuse and scheduled return service for 02/15/19. I will return with prescreened parts. The oven is operating as designed. ; ordrng 1 W10864178 (panl-cntrl) and 2 WPM0805101 (fuse 20 a)s and 1 WPW10412514 (cntrl-elec)"
Near Wimberley, TX 78676
Robert
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on job for complaints of freezing food run diagnostics and evap fan not working. Replaced fan motor and re test. Still no operation exit diagnostics and fan startup about 2 minutes after compressor. Need control board to complete job.; ordrng 1 W11043763 (cntrl-elec)
Near Killeen, TX 76549
Arthur B.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite for customer complaint of french door refrigerator leaking water on bottom right corner. Removed FC door and found ice build up in front. Removed ice build up and adjust door seal using heat gun. Reinstalled door. Found door seats well to cabinet. Drain tube all checks ok. No other issues found. All water connections were dry at time of service.
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site. Checked for noise issues. Found vibration coming from copper lines by compressor. Will need sound pads to minimize noise. Office to reschedule; ordrng 5 4318168 (sealer-thrm)s
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site. Checked for noise issues. Found vibration coming from copper lines by compressor. Will need sound pads to minimize noise. Office to reschedule; ordrng 5 4318168 (sealer-thrm)s
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site. Checked for noise issues. Found vibration coming from copper lines by compressor. Will need sound pads to minimize noise. Office to reschedule; ordrng 5 4318168 (sealer-thrm)s
Near Round Rock, TX 78681
Thomas L.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for noisy operation and no cool condition.Found that the first route evaporator was not being defrosted. Removed and replaced failed defrost components. All water connections are dried.
Near Austin, TX 78739
Leonardo
Job Details: 02/14/2019
OVEN WHIRLPOOL WOS92EC0AS04 Arrived on site to replaced glass. Removed old glass replaced glass test unit and unit test good job complete.
Near Austin, TX 78738
Brandon
Job Details: 02/14/2019
OVEN JENN-AIR JJW2430DS01 "Arrived on site to replace control panel, UIB, after replacing, unit tested good"
Near Temple, TX 76501
Steve C.
Job Details: 02/14/2019
MICROWAVE KITCHENAID KMHC319ESS3 "Arrived on site for the unit is not heating. Tested the unit and found 120 V to the transformer and also found the diode it’s slightly burnt. Replace the magnetron, capacitor, and the diode and tested the unit. Unit heat and works properly."
Near Austin, TX 78753
Wesley
Job Details: 02/14/2019
DRYER MAYTAG MEDB835DW4 Arrived on site and found unit operating with af error. Advised customer to have unit ventilation cleaned. Also found f4 e4 and corrected electrical connection problem. All checks good.
Near Rogers, TX 76569
Al
Job Details: 02/14/2019
REFRIGERATOR FRIGIDAIRE LFSS2612TD Arrived to inspect refrigerator with excessive frost buildup in freezer section. Confirmed the complaint and removed and replaced the defrost thermostat. Reassembled unit and unit tested as designed.ALL WATER LINES WERE DRY AT THE TIME OF SERVICE.JOB COMPLETE.
Near Georgetown, TX 78628
Steve C.
Job Details: 02/14/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for the unit is not making ice. Tested the unit temperatures10 degrees freezer, Ice box 18 degrees and 35 degrees ff section. Call the whirlpool Sr#7724164554 Joel And advise to replace the icebox fan. Also the unit will need a new compressor due to being extremely hot, access valve, uv drier and three way valve. Will need two hours to complete the repair. Office will need to reschedule the customer.; ordrng 1 CNOTE (2 HRS ) and 1 RESEARCH (COMPRESSOR ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10846539 (ICE BOX FAN) and 1 WPW10143759 (dryer UV)"
Near Austin, TX 78705
Leonardo
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site to test unit for broken heater. Found heater broken and heater melted a whole on tub. Will need to order new tub W10804026 office to reschedule will need 2 hours due to parking and hauling tub. ; ordrng 1 W10804026 (TUB )
Near Blanco, TX 78606
Brandon
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL GH7208XRS1 "Arrived on site for customer complaint of microwave not working and starting on its own. Found UIB on door was faulty, part is discontinued."
Near Austin, TX 78745
Luis
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for frost in freezer and cooling issue in fresh food. Found ice build up round freezer door and liner,checked door seal good no gaps found large gaps between liner and cabinet,removed air tower found ice in return vent. Diagnosed unit will need fan blade kit. Called Mrs hussey got approval for repairs. Removed ice build up,installed new fan blade and added gasket to air tower. Added adhesive to large gaps between liner and cabinet in freezer and fresh food. Powered unit on checked air flow to fresh food good; used 1 W10916494 (BLADE FAN KIT) from stock"
Near Austin, TX 78717
Cliff
Job Details: 02/14/2019
WASHER MAYTAG MHW5100DW0 Arrived on site to diagnose a washing machine that is leaking. Tested unit and found door seal slipped from mounting causing water to bypass seal. Remounted door seal and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site. Replaced main control kit and cycled, all components kick Dan. Verified icemaker function all checked OK at this time. Collected remaining balance of 393.11. Instructed customer to allow 24 hours for unit to cool down completely and to make ice. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site. Replaced main control kit and cycled, all components kick Dan. Verified icemaker function all checked OK at this time. Collected remaining balance of 393.11. Instructed customer to allow 24 hours for unit to cool down completely and to make ice. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site. Replaced main control kit and cycled, all components kick Dan. Verified icemaker function all checked OK at this time. Collected remaining balance of 393.11. Instructed customer to allow 24 hours for unit to cool down completely and to make ice. No leaks present. Job complete"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/14/2019
RANGE WHIRLPOOL WFE320M0ES1 Arrived on site for not light. Found socket burned replaced light ASSY and tested good
Near Meadowlakes, TX 78654
Thomas L.
Job Details: 02/14/2019
MICROWAVE KITCHENAID KOCE500EBS05 Arrived on site for no heat conditions. Customer fell convection bake on Markway was working in properly however I found it to be working properly. The lower oven is not heating and will need a TOD and a control.; ordrng 1 W10861504 (blower) and 1 W11179310 (LOWER OVEN CONTROL) and 1 WP4449751 (thrmst-fix)
Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2019
WASHER MAYTAG MVWB835DC F6 e2 error. No ms tag. Advised customer will need ms tag for service.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for unit leaking water. Found that the fresh food evaporator drain pan has failed and is leaking will need to replace panel. Customer will have the unit empty in the fresh food section for me to do about a two hour job. ; ordrng 1 2HOURJOB and 1 W10836964 (pan-drip)
Near Austin, TX 78731
Cliff
Job Details: 02/14/2019
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site to diagnose the washing machine that is not dispensing soap. Tested unit and found wiring for load and go sensor not fully connected causing unit to misregister. Rewired unit and tested washer. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Cliff
Job Details: 02/14/2019
WASHER FRIGIDAIRE FFLE1011MW1 "Arrived on site for a washer not running. Checked for voltage at the outlet and only had 120 V. Unit needs to have 240 V as it shares the power supply with the dryer. Check the breaker outside found Appearance of shorted breaker due to burnt spot on the breaker. Advised customer that she needs to get a electrician to fix the breaker to complete the repair. No further repairs are needed by Appliance Express At this time,and there are no leaks found at time of service. Office will need to collect service fee for diagnostics only."
Near Georgetown, TX 78628
Lou
Job Details: 02/14/2019
REFRIGERATOR GE DSHF9NGYBCBB "arrived on site to install previously diagnosed and ordered part. I removed and replaced the evaporator fan and tested. The unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78749
Leonardo
Job Details: 02/14/2019
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site to test unit for unit not starting. Test unit and can hear water going in to unit but unit not washing. Test unit and found bad wash motor, replaced sump and motor. Test unit after replacing sump and motor and unit washing correctly no leaks at this time job complete.
Near Hutto, TX 78634
Tyler B.
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for dispenser not opening. Replaced dispenser and tested , unit was not pumping. Replaced pump and motor and tested good. No leaks on site"
Near Austin, TX 78704
Leonardo
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for upper and lower rack broken. Found broken wheels on left top rack and broken wheel on lower left rack. Installed new wheels test unit and unit test good job complete.
Near Round Rock, TX 78681
Thomas L.
Job Details: 02/14/2019
DRYER WHIRLPOOL WED9500TW2 Arrived on site for unit leaking water. Inspected unit and found that the steam valve was not shutting off and was leaking water into the tub. Unit will need new water valve. Gave customer estimate per pricing guide and informed him we could return this Friday. Customer will let us know when he’s ready to have the repairs done. At that point we can order part.All water connections are dry.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/14/2019
WASHER WHIRLPOOL WFW75HEFW0 "arrived on site for customer complaint of unit not finishing cycle, found F3E1 F9E1 F5E2 error codes in diagnostic mode. I found pet hair in drain filter causing unit not to drain, I removed clog, unit tested good."
Near Leander, TX 78641
James
Job Details: 02/14/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site and tested operation. I found the average temp to be 361 when set to 350. Calibrated oven down 10 degrees and tested. Unit now averages 350. Unit working properly and all functions test good. Job complete
Near Austin, TX 78738
Brandon
Job Details: 02/14/2019
OVEN WHIRLPOOL KODE500ESS02 "Arrived on site for customer complaint of upper oven not heating, found faulty TOD, I replaced TOD unit tested good.
Near Tow, TX 78672
Thomas L.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04 Arrived on site for no cool condition. Found compressor locked up. Replaced compressor. Customer will need to allow ample time for unit to reach normal operating temperatures. All water connections are dry. Please see pictures of torn floor that were there behind the fridge before repairs were started.
Near Lockhart, TX 78644
Diego G.
Job Details: 02/14/2019
DRYER WHIRLPOOL MEDX655DW1 "arrived on site. Check for no heat issues. Found blower wheel damaged not allowing air to go outside. Replaced blower wheel and cycled, all functions tested OK. Also instructed customer that they will need to clean out exhaust so dryer can perform correctly. No leaks present. Job complete"
Near Lockhart, TX 78644
Diego G.
Job Details: 02/14/2019
DRYER WHIRLPOOL MEDX655DW1 "arrived on site. Check for no heat issues. Found blower wheel damaged not allowing air to go outside. Replaced blower wheel and cycled, all functions tested OK. Also instructed customer that they will need to clean out exhaust so dryer can perform correctly. No leaks present. Job complete"
Near Lockhart, TX 78644
Diego G.
Job Details: 02/14/2019
DRYER WHIRLPOOL MEDX655DW1 "arrived on site. Check for no heat issues. Found blower wheel damaged not allowing air to go outside. Replaced blower wheel and cycled, all functions tested OK. Also instructed customer that they will need to clean out exhaust so dryer can perform correctly. No leaks present. Job complete"
Near Round Rock, TX 78665
Steve C.
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL WMH32519FS1 "I’ve on site for the unit display will turn off. Customer has a video of the units will power off and on constantly. Tested the unit and found the unit will need a new control board, ui control, and the control panel Due to the relay on the control board is defective.; ordrng 1 W11123955 (cntrl-elec UI) and 1 W11221051 (CONTROL)"
Near Kyle, TX 78640
Kevin
Job Details: 02/14/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "You have never done this repair before speak with KB about how to replace waterline assembly properly. Arrived on site found no ice production, tested icemaker through diagnostic cycle and it passed. Inspected failed to and found blue wire for heater is broken, took one picture. Will need to replace fill tube assembly to correct issue. No water leaks at time of service.; ordrng 1 W11230096 (FILL TUBE ASSEMBLY)"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Arrived on site for no ice, found ice maker stuck and not responding, replaced ice maker and tested good no leaks on site"
Near Cedar Park, TX 78613
Lou
Job Details: 02/14/2019
MICROWAVE KITCHENAID KMBS104ESS02 "arrived on site to inspect microwave. Upon further inspection, I found that the wave guide was burnt and melted. I contacted whirlpool safety and made a report of my findings. Spoke to Brion who provided File #7724122536. Advised the customer that someone from whirlpool would call them with a resolution. Took photos of damage. Job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL GU2455XTSS3 "arrived on site to inspect dishwasher element. Upon arrival, I found that the float assembly had come off and melted onto the element. I verified that the switch was good. I am ordering the standpipe ad float assembly and CNOTE LSO and scheduled return service for 02/18/19. No water leaks observed during service.; ordrng 1 CNOTE (LSO) and 1 WP8268895 (float-asm) and 1 WPW10175383 (standpipe)"
Near Austin, TX 78736
Luis
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site for damaged fresh food door,found large dent on door,removed damaged fresh food door. Installed new fresh food door checked door seal good installed nameplate"
Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ Arrived onnsite and found motor and impeller stripped and inseparable. Secured existing parts. In event of repeat failure order entire motor housing assembly as motor and impeller cannot be separated
Near Leander, TX 78641
James
Job Details: 02/14/2019
RANGE WHIRLPOOL WCG97US6DS00 Arrived on site and tested operation. I found all burners light with proper flame. Customer concern with burners taking up to 30 minutes to boil a pot of water except for the center burner. Instructed customer that the center burner will have the best result for boiling larger pots of water and that small pots would boil on the other burners but may take longer due to the difference in btu output of each burner. Unit working as designed. Job complete
Near Smithville, TX 78957
Joseph C.
Job Details: 02/14/2019
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA "Arrived on site for “condensation buildup on back wall” complaint. Inspected unit and found vertical mullion too low to engage latch. Raised mullion to fit latch. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78754
Luis
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Arrived on site for no cool. Removed compressor cover no traces of uv dye. Removed evaporator cover found dye on evaporator and ice ball on inlet,diagnosed refrigerant leak at evaporator. Removed faulty evaporator installed new evaporator, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/14/2019
REFRIGERATOR MAYTAG MSB26C6MDH00 "Arrived on site for tube replacement. Supplied tub e was incorrect, upon removing tube and seeing incorrect part, tube did not want to go back in door, unit will need door to complete and AUTHO. Spoke with CS ; ordrng 1 LW10646623 (dor-fip)"
Near Austin, TX 78705
Leonardo
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site to test unit for not draining. Test unit and found drain motor not coming on. Removed drain motor and found glass stuck. Removed glass test unit and unit draining correctly no leaks present at this time. Job complete.
Near Austin, TX 78746
Leonardo
Job Details: 02/14/2019
DISHWASHER KITCHENAID KDTE254ESS3 "Arrived on site to test unit for unit leaking. Test unit and found damaged gasket, replaced gasket test unit and no leaks present at this time. Job complete"
Near Georgetown, TX 78633
Arthur B.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL KRSC503EBS01 Arrived onsite for customer complaint of slow ice production coming from SxS refrigerator. Tested water dispenser and found very slow flow. Removed water filter and found good flow. Advised customer that ice is slow due to slow water and to change filter. No other issues found. All water connections were dry at time of service.
Near Liberty Hill, TX 78642
James
Job Details: 02/14/2019
DISHWASHER AMANA ADB1400AGS1 Arrived on site and tested operation. I found the door not closing properly due to door strike is not bent at the correct angle and is not engaging the door switch properly. Installed new strike and door is now closing properly. Unit working properly. Job complete
Near Austin, TX 78736
Luis
Job Details: 02/14/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for cooling issue. At time of visit temps warm in fresh food and freezer lowered settings compressor not powering on. Ran diagnostics all test passed power cycled unit compressor powered on. Checked evaporator good frost pattern,diagnosed control not exiting defrost correctly,installed new main control, powered unit on compressor and fans running unit working as designed."
Near Austin, TX 78749
Leonardo
Job Details: 02/14/2019
RANGE JENN-AIR JGS8750BDS Arrived on site to test unit for front burner not igniting. Test unit and found bad ignitor sparking down not up. Removed burner head and found ignitor screw was rusted and stripped. Will need to order new burner head 74007736 and new screw for ignitor WP8273062 ; ordrng 1 74007736 (BURNER ASSEMBLY XL) and 1 WP8273062 (IGNITOR SCREW )
Near Killeen, TX 76549
Arthur B.
Job Details: 02/14/2019
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of dryer not heat properly and taking too long to dry clothes. Tested unit. Found dryer vent goes to roof. Went into attic and found dryer venting is clogged at the roof. Advised to have dryer house venting inspected. No other issues found. Dryer vent clean of lint at time of service.
Near Temple, TX 76504
Al
Job Details: 02/14/2019
RANGE WHIRLPOOL WFE505W0HB1 Arrived to inspect range not heating properly. I checked the unit with my temperature probe and discovered the unit was in fact operating as designed. The customer was not instructed on proper use of the unit. Customer now understands the operational functions of the unit.JOB COMPLETE
Near Temple, TX 76502
Steve C.
Job Details: 02/14/2019
WASHER GE GEWS1700H0WW Arrived on site for the unit is leaking water. Tested the unit and found the door bellow is torn. Replaced the bellow and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Kempner, TX 76539
Arthur B.
Job Details: 02/14/2019
WASHER WHIRLPOOL WFW9150WW00 Arrived onsite for customer complaint of front load washer not completing cycle and light blinking. Removed access panel. Found capacitors on MCU swollen. Unit will need new MCU to complete repair. Returning with control as well. OF to R/S once AHS approves parts. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WPW10384843 (cntrl-elec (MCU))
Near Temple, TX 76502
Steve C.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for the unit is not freezing properly. Tested unit and found the unit will not going into defrost. Replaced the user interface and advise customer to turn the unit off for eight hours. The unit is working properly and all water connection for dry at the time of service.
Near Kyle, TX 78640
Kevin
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 "Arrived on site and inspected refrigerator and found condensation drops from ice door, took one picture. Daylight is visible from the ice chute looking down to the ice door, Took one picture. Replaced ice door, hey situation continues to happen a new freezer door will be needed to correct the issue, no water leaks from connections at time of service, job complete."
Near , TX 78633
Thomas L.
Job Details: 02/14/2019
OVEN KITCHENAID KODE300ESS02 Arrived on site for him proper faking results. Had customer preheat oven before my arrival. Tested upper and lower oven’s. Temps were off by -20°. Visited with customer about pre-times and repeat times after opening and closing doors.