Near Leander, TX 78641
James
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site and tested operation. Found sump not pushing enough water for upper spray arm to function properly. Installed new sump and motor and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Austin, TX 78745
Kevin
Job Details: 11/16/2018
WASHER MAYTAG MVWC565FW1 "Arrived on site found customer is experiencing washer is filling up two random levels, did not find any saved error codes. Replace control board to replace pressure sensor, ran a calibration cycle and all functions in manual and everything is working properly. Insured tub in basket are leveled and centered, No water leaks from connections at time of service, job complete"
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/16/2018
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site and ran a diagnostic cycle and did not find any leaking, started washer on a cleaning cycle and 10 minutes and they’re still no leaking. With customers permission left rear and top panel off of the machine so customer can get a better idea where water is coming from. Customer will call back into office and they have more information, job complete"
Near Wimberley, TX 78676
Brandon
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for customer complaint of freezer light and top fresh food lights not working. Found bad freezer light module, I replaced module, unit tested good. Collected payment on check. Module 80.34Service 149.99"
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/16/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for complaints of gap in between panel and drum. Found bottom roller locks fell off, R&R repair kit and tested good"
Near Leander, TX 78641
James
Job Details: 11/16/2018
DRYER MAYTAG MEDX655DW "Arrived on site and tested operation. Found dryer would not start due to a failed exhaust thermal fuse. Installed new fuse and tested. Found that element heating even when temp,switch set to air. Also found that the rollers have worn and drum is not sitting properly in unit. Due to the excessive heating of the element it will require replacement as well. ; ordrng 1 279838 (element,heater) and 1 4392065 (dryer repair kit) and 1 W11230567 (TEMP SWITCH ) and 1 WP3392519 (fuse-thrml)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for no drying, found element and fuse good, found control not sending voltage to heater, R&R control and tested good no leaks on site Control
Near Leander, TX 78641
James
Job Details: 11/16/2018
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and found glass of bulb has broken free from base. Attempted to replace holder and found that the harness has soldered itself to the holder. Upon further inspection I found the wrapper and base dented badly on the right side and I would have to drill out the screw head to remove the wrapper to replace the harness that is needed for repair. Unit will need new base, wrapper, main harness, holder and lamp to repair.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10245196 (base) and 1 W10845689 (wraper-cab) and 1 W10872453 (harns-wire)"
Near Blanco, TX 78606
Brandon
Job Details: 11/16/2018
WASHER WHIRLPOOL MAH4000AWW "Arrived on site to replace drain pump that customer had, I replaced pump unit tested good.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/16/2018
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site to replace control panel on dryer, I replaced control panel, unit tested good.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 11/16/2018
OVEN MAYTAG MEW6630DDB "Arrived onsite for customer complaint of wall oven broil not coming on. Tested unit and found control would come on and then go blank. Also could hear blower making loud squealing noises. Unit will need new control, fan blower and sensor to complete repair. R/S customer for Monday 11/19. ; ordrng 1 12001656 (sensor,ovn) and 1 WP8507P323-60 (cntrl-elec)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for poor drying conditions. Tested unit in diagnostics and dispenser has failed. Customer selected the return date and has paid in fall. Water connections were all dry.; ordrng 1 W10861000 (detergent dispenser)
Near Austin, TX 78735
Leonardo
Job Details: 11/16/2018
DISPOSAL WHIRLPOOL GC1000PE4 Arrived on site to test unit for disposal leaking. Test unit and found unit leaking from bottom. Replaced disposal test for leaks no leaks present at this time job complete.
Near Austin, TX 78735
Leonardo
Job Details: 11/16/2018
COOKTOP WHIRLPOOL UXB1200DYS Arrived on site to test unit for fan not shutting off. Test unit and found bad switch. Base on the model no parts are available.
Near Austin, TX 78737
Leonardo
Job Details: 11/16/2018
OVEN WHIRLPOOL WOS92EC0AS04 Arrived on site to replaced board. Replaced board test unit and bake working but unit losing power. Test unit and found unit losing power to the whole unit. This is the second unit in the house. Whirlpool replaced the oven with this one because old oven was doing the same thing. Advised customer to call electrician to check the wire in the wall. Job complete
Near Austin, TX 78730
Cliff
Job Details: 11/16/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to replace harness and defrost evaporator for refrigerator. Defrosted evaporator and replaced harness and tested unit. Found I was functioning properly at this time. Added $30 to original quote for time to defrost excess of ice on evaporator. No leaks were found after services were performed.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 11/16/2018
REFRIGERATOR GE GSH25JSXLSS Arrived onsite for customer complaint of SxS refrigerator not dispensing water in front. Removed water line to door to check water valve. Found water is flowing. Blew into water line in door and found no flow. Used steamer to remove blockage and could not clear clog. Advised that clog is within water line in door. Door would have to be replaced since no part is available for replacement. AHS will be in contact with customer. All water connections were dry at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 11/16/2018
DRYER WHIRLPOOL WED9550WW1 "Arrived onsite for customer complaint of dryer shutting off and getting error code F70. Ran service diagnostics and found error code F70 (Communication Error). Found control board faulty. Removed top and removed defective control. Installed new replacement. Reassembled. Tested unit. Unit comes on, heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service."
Near Killeen, TX 76543
Arthur B.
Job Details: 11/16/2018
RANGE WHIRLPOOL WFE715H0ES0 Arrived onsite for customer complaint of freestanding range RF/LR elements not cycling. Removed back panel and found both switches with burn spots. Removed and replaced both switches and reassembled. Tested all elements. All now work as intended. No other issues found.
Near The Hills, TX 78738
Brandon
Job Details: 11/16/2018
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of water leak, I could not find a leak externally, found leak coming from water filter housing. ; ordrng 1 W10555394 (housing) and 1 W10678299 (tube) and 1 W10678300 (tube) and 1 W10776033 (tube-water)"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/16/2018
COOKTOP GE JP356SM3SS Arrived onsite for customer complaint of cooktop glass cracked. Inspected crack and found crack is not affecting use of unit. This is considered a cosmetic damage and AHS will not cover. No other issues found. If customer has question to call AHS.
Near Killeen, TX 76549
Arthur B.
Job Details: 11/16/2018
RANGE GE JB850SP2SS Arrived onsite for customer complaint of freestanding range LF element not coming on. Lifted cooktop and found LF element coil has shorted. Removed and replaced LF element and installed new replacement. Reassembled and tested. LF element comes on as intended. No other issues found.
Near Austin, TX 78703
Luis
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for faulty diffuser. Removed failed diffuser installed new diffuser assembly ran diagnostics all test passed unit working as designed.
Near Austin, TX 78703
Luis
Job Details: 11/16/2018
ICE MACHINE KITCHENAID KUID308ESS0 "Arrived on site for cover falling off, found cover constantly falling off. Installed cover secured cover with screws tested operation of door cover no longer falling off"
Near Leander, TX 78641
James
Job Details: 11/16/2018
COOKTOP WHIRLPOOL G7CE3635XS01 Arrived on site and installed new knobs. Unit working properly. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 11/16/2018
DRYER WHIRLPOOL WED75HEFW1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the drum and bulkhead due to the front drum seal damaged and the drum was rubbing metal on metal with the bulkhead which cause the drum to burn itself in two under the seal. I tested the unit and it operated as designed. No lint observed during service, job completed."
Near Nolanville, TX 76559
Arthur B.
Job Details: 11/16/2018
MICROWAVE WHIRLPOOL RMC305PVS01 Arrived onsite for customer complaint of wall microwave not heating recurring issue. Tested unit with microwave safe test light and found no lights illuminated. Unit’s magnetron is defective. Ordering magnetron and R/S for Saturday 11/17 per KC approval. No other issues found.; ordrng 1 W10245183 (magnetron) and 1 WPW10687786 (diode)
Near Austin, TX 78717
Lou
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRS537SIAB00 "arrived on site to inspect refrigerator ice dispenser not dispensing ice. Upon further inspection, using an empty cup I attempted to get ice from the dispenser. The dispenser motor came on but I could not hear the the ice being moved around to be dispensed. I looked up inside the dispenser and could see that the ice bin auger was turning intermittently. I removed the ice bin ad found ice built up on the motor coupling. I removed the ice and removed ice from the ice bin coupler and put the ice bin back. I tested the ice dispenser ad it operated as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE254ESS2 "arrived on site to inspect dishwasher filling with water and not draining while not turned on and leaking. Upon further inspection, the customer advised that while the unit is not turned on, it will fill with water and sometimes leak. The first thing I checked for was to see if the customer had a reverse osmosis system under the kitchen sink and there is one. I found that the osmosis system is connected to the disposal along with the dishwasher drain hose. I advised the customer that Whirlpool does not approve of osmosis systems being connected at the disposal along with the drain tube due to back flow from the osmosis system into the dishwasher. I drained the water from the dishwasher by turning the drain pump on. Once t(e water was out of the unit, I placed it in diagnostics to test and error code F6E4–float switch open. I cleared the code ad continued with testing. The unit operated as designed with no error codes at the end of testing. I advised
Near Austin, TX 78739
Leonardo
Job Details: 11/16/2018
OVEN GE JKP27WOT1WW Arrived on site to test unit for bake not working. Test unit and found board not responding. You put it on bake and it turns off the cycle. Will need to order new board part is NLA WB27K5190. ; saved tckt
Near , TX 78641
Lou
Job Details: 11/16/2018
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to inspect range trim coming off oven door. Upon further inspection, I found that the left side door trim was broken. I removed and replaced the trim and tested the unit and it operated as designed. No gas leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 11/16/2018
WASHER WHIRLPOOL WTW4816FW2 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the spin basket due to the top of the basket separating from the bottom portion and during wash/spin, the top of the basket was banging against the sides of the cabinet. I tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Wesley
Job Details: 11/16/2018
OVEN WHIRLPOOL SF368LEPQ2 "Arrived on site and replaced valve. Now unit is operating as designed. All checks good,"
Near Round Rock, TX 78665
Wesley
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and found sump and motor assembly dead. Replaced. Nit is now operating as designed.
Near Round Rock, TX 78665
Wesley
Job Details: 11/16/2018
MICROWAVE GE JVM1740DP1WW Arrived onsite and replaced coupler. Unit checks good.
Near Austin, TX 78717
Lou
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher rubber pieces damaged. Upon further inspection, I found that the cabinet seal is damaged on both the left and right side where the side mounts are screwed in to the cabinet. I am ordering the cabinet seal and due to this hose being vacant, office to schedule return service. No water leaks observed during service. No one available to sign for receipt.; ordrng 1 W10864081 (seal)"
Near Lakeway, TX 78734
Cliff
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL DU1055XTSS2 Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found plug for dishwasher drain not removed from garbage disposal. Removedthe plug and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78732
Cliff
Job Details: 11/16/2018
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to diagnose a dishwasher that is not starting. Tested unit and found failed pump and motor assembly. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78732
Cliff
Job Details: 11/16/2018
OVEN JENN-AIR JJW2430DP01 Arrived on site to diagnose and oven that has a light that is turning on by itself. Tested unit and found user interface malfunctioning. Replaced user interface and verified version 14 on UI through diagnostics. No further repairs are needed at this time and all is working properly.
Near Austin, TX 78734
Cliff
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL KSSC48QMS00 "Arrived on site to replace compressor and evaporator for refrigerator. Upon trying to raise leveling legs on unit to remove unit for service found a left front leveling leg stripped out and will not turn. Homeowner will need to find a way to makes the unit removable prior to return trip. Left side support assembly will need to be replaced as well as previously diagnosed components. Second technician will be needed to assist in replacing left side support. Office will need to contact American home shield and have them provide additional authorization for second man and support assembly, and sent return date for three hour job at two technicians.; ordrng 1 CNOTES (3 HOUR/2MAN JOB) and 1 W10860229 (support)"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/16/2018
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site. Replace dispenser assembly and water valve. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/16/2018
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site. Replace dispenser assembly and water valve. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/16/2018
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site. Replace dispenser assembly and water valve. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/16/2018
REFRIGERATOR GE PSB42YSXASS "Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up completely. No leaks present. Job complete"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/16/2018
REFRIGERATOR GE PSB42YSXASS "Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up completely. No leaks present. Job complete"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/16/2018
REFRIGERATOR GE PSB42YSXASS "Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced ice maker and cycle, all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up completely. No leaks present. Job complete"
Near Austin, TX 78731
Scott
Job Details: 11/16/2018
WASHER MAYTAG MVWX655DW1 "arrived on site for washer over filling on soak cycle . No error codes ,checked pressure hose and note connections . Called tech line . Sr7723440735 . Replaced control . Ran calibration , and diagnostics test . All checked normal . No water leaks detected at time of service . Job complete ."
Near West Lake Hills, TX 78746
Scott
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDPE234GBS0 Arrived on site for not enough water and lower spray arm hitting rack . Found sump and motor were not sealing properly due to the front mounting arm was broken off so sump was raised up allowing water coming in to leak out on floor underneath . Replaced sump and motor . Upper rack was just needing a minor adjustment . Ran diagnostics test and all checks good . No water leaks detected at time of service . Job complete .
Near Lakeway, TX 78734
Cliff
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site to diagnose a dishwasher for a broken door cable. Tested the notes and found left side door cable broken due to misaligned/bent frame. Replaced cable and try to align frame but found cable come off every time door is opened. Frame for dishwasher will need to be replaced to complete repairs. Do the part availability office will need to set return appointment.; ordrng 1 WPW10681507 (tub-dishwr)
Near Austin, TX 78733
Scott
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for leaking dishwasher. Found unit was leaking from diverter motor . Replaced sump &motor . Ran diagnostics cycle all checked normal and no water leaks detected at time of service . Job complete ."
Near Austin, TX 78741
Kevin
Job Details: 11/16/2018
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and I found the little latch has failed, also found water temperature switch has fallen back into control panel the plastic lock that holds it in place is broken off and switch will need to be replaced. Control panel itself has cosmetic damage and took a picture, ran all functions in manual diagnostic cycle after the latch has replaced. Replacing water temperature switch will complete repair.; ordrng 1 WPW10285511 (cycle select switch) and 1 WPW10285518 (cycle select switch)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/16/2018
WASHER WHIRLPOOL WGW5090GW Arrived on site as the clothes washer will not start. Observed that the doorlatch screws were not secure andthe doorlatch was not latching properly. Corrected that situation and the unit now operate properly and all water connections or dry.
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/16/2018
COOKTOP GE JP3530SJ1SS "Arrived on site. Checked for hot surface light. Found bad element allowing hot surface light to stay on. Replaced element and switch and cycle, all functions tested OK. Job complete"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/16/2018
COOKTOP GE JP3530SJ1SS "Arrived on site. Checked for hot surface light. Found bad element allowing hot surface light to stay on. Replaced element and switch and cycle, all functions tested OK. Job complete"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/16/2018
COOKTOP GE JP3530SJ1SS "Arrived on site. Checked for hot surface light. Found bad element allowing hot surface light to stay on. Replaced element and switch and cycle, all functions tested OK. Job complete"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/16/2018
RANGE AMANA AKT3040E Arrived on site to replace left rear burner. New part is broken inbox. Office will need to locate new part and reschedule with customer.; ordrng 1 WP32082801 (elmnt-surf)
Near Austin, TX 78737
Brandon
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL DU915PWPB2 "Arrived on site for customer complaint of dishwasher not latching, found unit to be working fine. Collected service fee on check"
Near Georgetown, TX 78626
James
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived on site and installed new control, ui and bushings. Tested u it for proper operation and found unit working properly. Job complete"
Near Austin, TX 78747
Kevin
Job Details: 11/16/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washing machine and found no cold water entering machine, hot water pressure is good. Ran all other functions and cleared cold water inlet screen. Recommended to customer correct water valve and replace incoming water lines. All other functions are operating properly, no water leaks from connections at time of service, job complete"
Near West Lake Hills, TX 78746
Scott
Job Details: 11/16/2018
WASHER UNKNOWN AWN432SP113TW04 "Arrived on site to replace water valve, did not complete repair had run water valve. had parts department help me locate correct water valve . Will return 11/20 no water leaks detected at time of service . Customer really wants sooner visit . No money collected . Nonwater leaks detected .; ordrng 1 202395P (VALVE WATER) and 1 CNOTES"
Near Temple, TX 76502
Al
Job Details: 11/16/2018
WASHER WHIRLPOOL Wtw8000BW0 "Arrived to replace bearings. I ran the unit through service test mode and go the OL code agin. While disassembling the unit I found a small metal rod ( photo in quick pics) and some loose change that was stopping the units wash plate from engaging properly. I reassembled the unit, tested it and the unit passed the service mode tests without giving the OL code. The unit does not need a bearing kit at this time. All water lines were dry at the time of service. Job complete."
Near Temple, TX 76504
Al
Job Details: 11/16/2018
REFRIGERATOR GE GSS25IFRFWE "Arrived to inspect water not filing at the dispenser.. I verified the complaint with the customer and changed out the filter housing. After reassembling the unit, the water came in from the wall at the cutoff and also through the water filter itself, but did not dispense at the door."
Near Austin, TX 78759
Scott
Job Details: 11/16/2018
RANGE KITCHENAID KERK807PSS02 "Arrived on site for not properly heating .omed our sensor got inconsistent readings . Ran temp check much lower then normal . Ordering sensors and bake element . Return 11/22.; ordrng 1 4451175 (element kit,bake) and 1 WP8274149 (sensor) and 1 WPW10131825 (sensor)"
Near , TX 78611
Thomas L.
Job Details: 11/16/2018
OVEN WHIRLPOOL WFC150M0EB1 Arrived on site or F3 error code. Replaced sensor but code would not clear. Replaced control with the sensor and the code has cleared. All operations are now working properly.
Near Georgetown, TX 78626
James
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site and tested operation. Found fault for failed sump and sump not running. Installed new sump and motor and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Temple, TX 76502
Al
Job Details: 11/16/2018
DISHWASHER GE GSD3230F00WW Arrived to inspect No water filing the dishwasher. From previous visit I recognized this particular residence has an unusual water valve underneath the kitchen sink. I pulled the valve open and the water free flowed back into the dishwasher. All water lines were dry at the time of service.Job complete.
Near Austin, TX 78748
Brandon
Job Details: 11/16/2018
DRYER WHIRLPOOL WED9151YW0 "Arrived on site for customer complaint of unit not heating, found heating element had failed ordering heating element ; ordrng 1 WP8544771 (element)"
Near Austin, TX 78727
Paul
Job Details: 11/16/2018
DRYER WHIRLPOOL MEDX655DW1 Arrived onsite for the dryer to replace the previous diagnosed defective thermostat. I replaced the thermostat and tested the unit. The temp is cycling between 123-168 degrees and is working as designed. The customer stated he picked up the rigid duct I had advised getting on the previous visit and will be installing it over the weekend. Call complete.
Near Salado, TX 76571
Steve C.
Job Details: 11/16/2018
MICROWAVE GE JVM1750DM1WW "Arrived on site to replace the control panel, turn table motor, and coupler tt due to unit not working properly. Replaced all parts and tested the unit. Unit works properly and job complete."
Near Salado, TX 76571
Steve C.
Job Details: 11/16/2018
ICE MACHINE MAYTAG MIM1554XRS2 "Arrived on site to replace the control, overlay and UI. Replaced all three parts and tested the unit. Unit works properly and all water connections were dry at the time of service."
Near Salado, TX 76571
Steve C.
Job Details: 11/16/2018
WASHER MAYTAG MHW6000XR2 Arrived on site for the unit has a error code. Tested the unit in diagnostics and received error code f8e2 dispenser motor error. Replaced the dispenser motor per the error code and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for “rust spots on fresh foods door” complaint. Inspected unit and found rust spots on fresh foods door. Tried to remove spots, but was unsuccessful in endeavor. Removed and replaced fresh foods door and name tag . Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78759
Scott
Job Details: 11/16/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for door error messages . Replaced interlocks w/switches . Still not engaging upper switches properly . Checke and found door is also wrapped . Ordering new door . Return 11/21.; ordrng 1 W11173823 (DOOR MW SS)
Near Pflugerville, TX 78660
Wesley
Job Details: 11/16/2018
WASHER ROPER RTW4516FW2 Arrived on site and found hard water clogging had filled cold valve. Replaced valve assembly. All checks good. Unit now operating as designed.
Near Salado, TX 76571
Steve C.
Job Details: 11/16/2018
DRYER MAYTAG MED6000XR0 Arrived on site for the unit is making a vibrating noise. Tested the unit and found the vent pipe where its connected to the vent hose it’s making the noise. Adjusted the vent pipe and unit works properly. Advise customer to clean air vents every six months.
Near Austin, TX 78757
Paul
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL GB2FHDXWQ07 Arrived onsite for the refrigerator with ice build up in the back of the FC. When I arrived there was no ice build up on the evaporator cover or anywhere in the FC. Ms stated that she had unplugged the unit for 48 hours to defrost the unit a few days prior to my arrival. I found both compartments at temp when I arrived. I checked the defrost circuit and all checked good. I checked the drain pan and there was no water in it. I removed the drain tube and found it restricted with debris. Ms stated there was ice build up in the bottom of the FC and this explains why. All other functions are working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78727
Paul
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher to replace the previous diagnosed defective parts. I replaced the pump and motor. I cleared the fault codes and ran the diagnostics cycle. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/16/2018
WASHER MAYTAG MVWB835DC2 "Arrived on site for “noisy operation” complaint. Inspected unit and found worn out gearcase. Removed and replaced gearcase and clutch. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/16/2018
DRYER AMANA NED4655EW1 "Arrived on site for “no power” complaint. Inspected unit and found faulty timer, with burned post. Also, one leg of wall socket is only producing 37.4 VAC. Customer will need licensed electrician to repair wall socket. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78702
Joseph C.
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for “ice buildup, on fresh foods evaporator” complaint. Per previous diagnosis, removed and replaced evap harness and reset thermistor, per specifications. No leaks detected, at time of service."
Near Austin, TX 78702
Joseph C.
Job Details: 11/16/2018
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for “gas smells” complaint. Customer smells gas, when oven is on. Checked unit and made sure shutters were adjusted. Ran to preheat, with no issues. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78702
Joseph C.
Job Details: 11/16/2018
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for “door will not unlock” complaint. Inspected unit and found door lock latched. Removed dryer, to unlatch door. Found low water was entering unit when latch occurred. Water pressure is better, now. Tested unit. Unit is performing as designed. No leaks detected, at time of service. L100/REPEAT CUSTOMER)."
Near Austin, TX 78756
Joseph C.
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site for “dishwasher leaking from bottom, causing damages to cabinets” complaint. Inspected unit and found gasket, between supply hose and inlet to be fractured. Removed and replaced gasket. Inlet hose was damaged during repair. Removed and replaced inlet hose. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Leak was severe and produced damages, at least, to wall that runs along back of unit. As well, wall sockets were shorted on same wall. Mold and rot were observe on said wall."
Near Georgetown, TX 78633
Jonathan
Job Details: 11/16/2018
WASHER MAYTAG PAV2300AWW "Arrived on site to install previous diagnosed part on washer. Turned water off and removed hoses. Gained access to inlet valve and installed new. Connected hoses and turned water. Monitor hose continues for leaks. Tested unit and checked water temperatures. All tested good, no water leaks present. Recommend to replace water supply hoses to unit."
Near Austin, TX 78727
Paul
Job Details: 11/16/2018
DISHWASHER KITCHENAID KUDS02FRSS1 Arrived onsite for the dishwasher that has no power or lights coming on. I found the unit installed on a wall light switch and the switch was turned off. I turned the switch on and tested the unit. The unit powered on and is working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site for plastic handle on knife had melted to element. Removed knife and ran unit though a rinse cycle. Inspected heater. Performed diagnostics mode, no error codes. Checked amp draw to heater and found within range. Checked for hot temperatures from element at end of cycle.
Near Austin, TX 78704
Joseph C.
Job Details: 11/16/2018
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for “no ice production” complaint. Inspected unit and found side ui has no power. Not able to perform any diagnostics. Ordering new ui. Left hinge cover broken. Ordering new hinge cover. All sent parts will be brought back for repair visit. No leaks detected, at time of service. Return for repairs on 11/27.; ordrng 1 W11039890 (cntrl-elec) and 1 W11225850 (COVER)"
Near Austin, TX 78702
Luis
Job Details: 11/16/2018
REFRIGERATOR GE GSE25GSHECSS "Arrived on site for failed compressor. Removed failed compressor and filter drier,installed new compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78744
Luis
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for fresh food door not leveled with freezer door. Adjusted level screw removed kick plate adjusted front wheel checked doors both level
Near Austin, TX 78717
Jerry C.
Job Details: 11/16/2018
DISHWASHER KITCHENAID KDTE104ESS1 KDTE104ESS1 Arrived to inspect wash issues. I found the spray arms were completely plugged with debris and I removed it from all three arms and tested. The unit resumed normal operation and I advised the customer to try a different type of dishwasher detergent. Warranty service applied due to recent prior service. No leaks observed during service.
Near Austin, TX 78729
Paul
Job Details: 11/16/2018
RANGE WHIRLPOOL WFG525S0HS0 Arrived onsite for the range to replace the previous diagnosed defective parts. I replaced the control panel faceplate. The new faceplate has no dents and looks good. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/16/2018
MICROWAVE WHIRLPOOL MMV4205DS0 "Arrived on site and found no answer on door. Called customer, no voicemail available. Contact office (SC). Tag door at 5:47."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/16/2018
OVEN KITCHENAID KEBC107KSS0 KEBC107KSS0 Arrived to inspect broken glass. I found the inner Glas panel cracked and required replacement. I removed and replaced the panel and tested. Operational test we good.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL ED5FHEXVS04 Arrived on site for frost in freezer. Customer stated that when dispensing ice that it will get stuck and not stop dispensing. Performed diagnostics and gained access to dispenser. Inspected dispenser assembly and found ice guide broken and casing ice lever to get stuck in on position. Will need to replace ice guide to complete repair. Schedule return for Tuesday the 20th.; ordrng 1 WP2180224 (ICE GUIDE)
Near Austin, TX 78758
Wesley
Job Details: 11/16/2018
COOKTOP WHIRLPOOL ACR4303MFW2 Arrived on site and found unit operating as designed. Advised customer on standards.
Near San Marcos, TX 78666
Robert
Job Details: 11/16/2018
WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of washer not starting. Found lid lock not working. Washer will not start until lid is locked need lid lock to repair washer ; ordrng 1 W10838613 (lid lock assembly)
Near Round Rock, TX 78681
Jerry C.
Job Details: 11/16/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 WDT750SAHZ0 Arrived to inspect unknown failure. I found the issue was with the dispenser. The lid had broken and would not open or close correctly. Office to order dispenser. No leaks observed during service. ; ordrng 1 W10861000 (detergent dispenser)
Near Austin, TX 78739
Luis
Job Details: 11/16/2018
REFRIGERATOR KITCHENAID KFIV29PCMS02 Customer has an extended warranty with Lowe’s gave customer the #
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/16/2018
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for heat complaints, found sensor out of spec, R&R sensor and calibrated unit and tested good, no gas leaks on site"
Near Austin, TX 78739
Luis
Job Details: 11/16/2018
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for broken heater on fill tube. Removed door and ui,installed new fresh food door transferred all components to new door installed ui powered unit on tested ui operation good"