Arrived on site to replace previously ordered parts for microwave. Replaced clock display control and tested unit. Found all is functioning properly at this time.

Arrived onsite to replace previously diagnosed part. Replaced Heater and cover. Power cycled unit. Unit is functioning properly. Job complete

Arrived on site to diagnose washer that is not progressing past sensing. Ran unit in diagnostic mode and found F8E1 error for long fill. Ran unit and found no cold water coming in. Disconnected water line and ran into tub and found good water pressure. Replaced inlet valve and retested. Verified unit is running a designed. No water leaks found. Call complete.

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a bowl of water for 30 seconds and the water was hot when time finished. I removed the unit from the wall and removed the cover. Tested the switches. Mag/cap/diode and all components are operating as designed. I found the cabinet light was burnt out. Checked voltage to the socket and got 120V. I advised the customer that the unit is operating as designed and no repairs are needed at this time other than replacing the bulb. Customer advised that they would purchase a bulb and replace it. Job completed."

"Arrived on site to install previously diagnosed parts. Found top interlock was completely missing along with mounting screw that holds interlock in place. Lower interlock was in place and wired. Went ahead and removed lower interlock and installed new lower interlock, but couldnt install the upper interlock without knowing the wire sequence to the actual switches. I used one of the screws (8169479) that was previously ordered that matches the torque screw, but the new matching screw is a Phillips head screw. The new flat head Phillips screw fits into the interlock just like the flat head torque screw does. Tried calling WP tech line for assistance to wire in upper interlock, but they werent sure how the sequence went either because the interlock kit changes the sequence. They were going back and fourth between manuals to try and assist me. Ive mounted the top interlock (not wired) so when we return we will already have interlocks on site and installed. Again, Ive mounted the new lower interlock so its ready to be wired. Bottom interlock was also replaced today. We will return with all previously ordered parts JIC. ; O-emld tckt"

Arrived on job to replace previously diagnosed part of cover this is a separate issue from the not cleaning.

Arrived on site to test unit for lights small flickering on low setting. Test voltage and getting 120 on high and 67 on low. Advised customer is normal due to LED bulb getting half of volts lower hertz job complete.

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.

"Arrived on site and Inspected Washer and use a screwdriver to ensure plunger on detergent reservoir is operating. Ran diagnostic cycle test 10 an allowed dosing pump to run for the entire five minutes. Detergent can be seen inside drawer funnel. Then added water with test one and there are suds inside washer detergent dispenser seems to be working at this time, showed customer how to change detergent concentration on the user interface if needed

Arrived onsite for refrigerator not cooling in both sections. Upon inspection found compressor would kick on for about 5 seconds then cut off. Checked amps and was pulling 13 amps on startup then drop to 0. Check compressor windings and did not see signs of burnout. Used truck stock start device (WPW10197428)and tested. Unit started with no problem and was holding constant at 1.4 amps and unit was cooling. Contacted customer 5 hrs later and unit was already making ice and froze a bottle of water in the freezer. Unit is functioning properly at this time. Job complete

Arrived on site to test unit for unit not starting. Found door not hitting switch holder. Secured switch holder test unit and unit test good job complete.

Arrived onsite for microwave not heating. I confirmed the complaint and found the diode slightly burned so I replaced the diode and tested the unit. The unit still did not heat. I pulled the unit and installed the magnetron and capacitor and tested the unit again. The unit is working and heating as designed at this time. Failure most likely caused by excessive grease build up within the unit.Job complete.

Arrived onsite for refrigerator making knocking noise. Upon inspection found no identifiable source of noise. Called tech line for assistance. Sealed system has been replaced and tech expressed different sounds are listed in normal operational noises in use and care guide. Unit is cooling properly. No recommended procedure to fix noise complaint. SR#7731324020. Job complete

Arrived on site to test unit for unit not heating. Test unit and found element working as designed advised customer to use rinse aid to help unit dry better job complete.

"Arrived onsite for ice maker clumping. Upon arrival found unit chute not making good connection, removed and adjusted. Unit is now operating as designed. Found meat drawer had damaged harness let customer know it could cause further issue

Arrived onsite and replaced the door to repair. Unit is now operating as designed. All checks good.

"Arrived onsite for unit having error codes. Looked at the unit and it had a lot of error codes. Erased error codes. Unplugged the unit for about 1min. Also noticed that the tub and basket was not sitting leveled causing the tub to hit the back of the unit very easily, as customers floor is on a broken piece of sloped slab within the laundry room. Re leveled the unit. Tested unit in automatic diagnostics and unit passed. Put unit in drain and spin, and unit passed with no error codes. No issues at this time. Let customer know that they may need to get the unit more leveled with someone to take the time to get it accurate because of the flooring. Job complete"

"Arrived on site to inspect unit for not sealing normally, upon inspection found a huge piece of ice and lots of frost in freezer, drain pan had begun to overflow and drain into freezer, cleared all ice and sucked water from evap pan, poured water through drain with no issues. All functions returned. Complete"

Arrived on job for complaints of warm temperature. Found the overload not working. Replaced overload and tested. No leaks detected at time of service

"Arrived onsite for range not functioning. Upon inspection found failed wiring harness and power cord. Harness is covered but power cord is not. Advised customer and customer wants to reach out to builder to replace cord. Unit may also need control. Returning with harness, control and bake element. Return appointment pending customer obtaining four prong power cord. Office to reschedule ; O-emld tckt"

"arrived on site and inspected refrigerator and found an air gap on the top left of the freezer door. Took pictures. Used heat gun to re-ship gasket and it will now close properly, job complete"

"Arrived on site to inspect unit for not allowing water in unit, upon inspection found the units float switch out of place and causing issues, realigned float and water entered unit normally. Complete"

Arrived onsite for refrigerator not dispensing ice or water. Upon inspection I found the water fill tube at the top of the unit had split or busted and sprays water onto the top every time the ice maker is filled. I found no water coming through at the dispenser. I am ordering the water tube duel valve and other prescreen parts for return visit. Office to R/S due to part availability. ; ordrng 1 W11415785 (Water tube) and 1 W11043013 (Valve dual) and 1 WPW10300024 (Ice maker)

Arrived onsite and found lighting circuit failed on control. Replaced control. Unit is now operating as designed. All checks good.

"Arrived on site to replace door liner and gasket, after replacing parts and forming gasket, unit tested good."

"Arrived on site to test unit for error code f2(long drain). Found drain pump was seized by piece of cloth burning pump out. Replaced pump, tested unit, unit works good. No leaks detected.

Arrived on job for complaints of icemaker not working and temperature display wrong. Ordered additional parts and made some adjustments will re-evaluate. ; ordrng 1 WP2188820 (temp sensor) and 1 WPW10277450 (icemaker) and 1 WPW10468946 (contrl-box)

"Arrived on site to inspect unit for not working normally without squeaking, upon inspection found the units pulley seized with bad wheels.

Arrived onsite for ice maker only dispensing normal ice. Upon arrival found unit solenoid arm fell from position. Remove and put unit back together with solenoid arm in position. Tested found unit now operating as designed.

"Arrived on site for customer complaint of handle being loose, found set screw was loose on right side, I tightened set screw, unit tested good."

Arrived onsite for dishwasher not drying. Upon inspection of the unit I found No error codes stored in the system. I ran diagnostics and all functions passed with no issues. The customer states that there is no steam at all when the cycle is done. I called techline and spoke to Bruce 7731327632 he advised me that no repair would be needed at this time. The unit is working as designed and no leaks were detected during time of service. Job complete.

"Arrived on site to Inspect unit for not heating, upon inspection found the unit didnt heat at all, replaced thermistor and cutoffs, all functions returned with no issues. Customer will monitor. Complete"

"Arrived on site for customer complaint of unit not being leveled, found floor not level. Instructed customer on how to level floor."

"Arrived onsite for microwave sparking when in use. Upon inspection found unit had high voltage issues. Would need to replace magnetron, capacitor and diode.

Arrived onsite for intermittent light issues in deli drawer. Upon inspection found liner loose and blocking switch from actuating. Removed base liner and secured trim liner. Tested unit and unit is functioning properly. Job complete

Arrived on site for NOT HEATING/DRYING THE DISHES--SOAKING WET AT THE END OF CYCLE-WATER IS COLD-HEAT DRY NOT WORKING. Ran diagnostics and heating element was not hot in sub test 4 after forty seconds. Checked for 120 at board to heater. No voltage. Check resettable TCO ato see if its tripped. It checked good. Ohmed out harness to test the float switch. Float switch was not in range which will not allow voltage to be sent to heating element. Ordered float switch WD21X10519 to return and complete the repair. No leaks detected. 50m21; ordrng 1 WD21X10519 (Float)

Arrived on site and found we had the incorrect control ordered. Ordering the correct control and the office will need to reschedule. ; ordrng 1 W11528350 (Control)

"Arrived on site for customer complaint of SD error code and unit not finishing cycles, found failed hub and bearing was showing signs of failing. I informed customer of hub and bearings. She wanted to repair the hub and see if that would resolve the issue. I replaced hub, ran diagnostic test cycle, unit tested good. If problem continues, will need bearings.

"Arrived on site to inspect washer not powering on. Upon further inspection, I found the unit turned off but the control panel display was showing some digits when it should be blank. Customer advised that they had the vents cleaned and found the vent tube at the back of the unit was full of water. Unit is operating as designed. No lint observed during service, job completed."

Arrived onsite for the unit for the door not closing properly. Looked at the unit and door would not close easily. Upon further inspection. Found that the tub was damaged and causing a bind in the top rack to not allow the door to close fully. Took pic in quick pics. Ordered tub and requested for 2HR. Office to reschedule.; ordrng 1 WPW10681506 (Tub) and 1 Requested (2hrs)

Arrived onsite and installed caps to improve ignition performance due to unscheduled warping. Unit is now operating as designed. Advised customer On repair.

Arrived onsite for unit top rack not working properly to slide out. When looking at the rack. Saw that the rollers had broken off the adjusters. Replaced adjusters. Tested unit. Unit tested good. No issues at this time. Job complete.

"Arrived on site for customer complaint of unit making clunking noise and not washing, found failed actuator, ordering actuator. ; ordrng 1 Cnote (Office to reschedule)"

(CH) Arrived on site for washer not agitating. Upon arrival confirmed the complaint. I checked the actuator and found that it slipped out of place. I reattached and secured the actuator in place. After repair tested the unit to find all functions operating as designed. Call complete.

"Arrived on site for customer complaint of unit leaking out of dispenser every 3rd load, found unit was leaning forward slightly and customer was using liquid soap but had dispenser set to powder. I adjusted feet"

"Arrived on site to install previously diagnosed and ordered part. Due to the module failing, I removed and replaced the the module and programmed it. Tested the unit and it is operating as designed.

Arrived onsite for dishwasher not drying properly. Upon inspection found dishwasher to be functioning properly. The dispenser was not dispensing rinse aid. Replaced dispenser. Notified customer to refill rinse aid and monitor. Job complete

Arrived on site to replace cooktop. Found all screws rusted and all igniters broken. Will order new orifice holders and burner heads and screws. Office to reschedule ; ordrng 1 74010773 (Rr orifice holder) and 1 74010774 (LF orifice holder) and 1 W11416836 (LR orifice holder) and 1 74010772 (RF orifice holder) and 8 WP8273062 (Screws)s and 1 74007736 (Rf burner head) and 1 74007735 (LR burner head) and 2 WP7505P339-60 (LF-RR burner head)s

Arrived onsite and tested washer for noise. Unit is operating perfectly with no error codes. Ran diagnostic cycle. No issues. Started a normal load with clothes. All operating as designed. Advised customer on findings.

"Arrived on site for a dishwasher not drying dishes properly. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle while monitoring the amp draw to the heater. I found it drawing the proper amperage and running as designed. I informed the customer on the energy usage of current dishwashers and how they do heat differently than older units. I also found the customer not using any rinse aid, and advised her on the importance of using rinse aid. I informed the customer on the use of a customer instruct and that she had used hers today.

"Arrived on site for a washing machine making a loud noise at the beginning of the cycle. Upon arrival the customer stated the noise sounded like it came from the back when water started coming in at the beginning. They also stated the rubbing noise from the prior visit never went away. I manually span the agitator and tub and could hear the cam grinding loudly. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it ran through as designed. I then manually activated each component in diagnostics and found all working as designed with no abnormal noise. I gained access to the bottom of the unit and found that the cam on the gear case had to much play and could separately move up and down. This component should be firm in place. I found it sagging too, which was why it was rubbing against the guard per last service. It is also causing the gears to intermittently not catch properly, which is where the new noise is from. Both of these are from the same failure. Upon further inspection I found the shaft the splutch assembly sits on has actually knocked loose and is able to freely move up and down, but it should be firm with no movement. This indicates a faulty gear case. When trying to remove the wash plate in order to remove the gear case, I found the wash plate bound and unable to be removed. I informed the customer due to this we would have to break open the wash plate to complete the repair.

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found upper and lower sprayer arms cracked and they will need to be replaced to complete repairs.; ordrng 1 WPW10319027 (Sprayer) and 1 WPW10317197 (Sprayer)

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=9 degrees & RC=37 degrees. Customer said the FC evap fan was recently replaced by another company and they told the customer the unit needed the extra cool fan replaced and never returned. I found all fans operating as designed. I removed the RC evap cover and found due to age, the gaskets were worn and not sealing properly and needed to be replaced. Tested the extra cool option and found it is operating as designed. The evaporator had a perfect frost pattern as well. No water leaks observed during service, job completed."

"Arrived onsite for unit not giving errors and sometimes will work with no issues at times. Put unit in diagnostics and got F3E1 water level system, F8E3 overflow condition. Checked the switch level line at the back of the tub and found nothing stuck in the hose. Ordered parts. Rescheduled with customer ; ordrng 1 WPW10365885 (Drawer) and 1 WPW10448876 (Level switch)"

"Arrived on site for poor drying performance. Ran both meter vent and kit sent bye wp ,as well as temp checks . Ran both with and with out vent on . Dryer has a vent restriction. Recommended calling vent cleaning company to have a second look at venting . Job complete"

Arrived on site for fridge making a lot of noise . Found dampener making a loud ratchet noise . Replace dampener . Unit is now performing normally. No water leaks detected at time of service. Job complete .

Arrived on site to diagnose a refrigerator that is not dispensing ice or water. Found water filter not fully installed preventing proper water flow. No further repairs needed and no leaks were found at time of service.

"Arrived onsite for unit still have condensation, called techline and spoke with ED #7731322405, he stated to order control according to service pointer W10772228. Office to reschedule upon receiving.; ordrng 1 W10878992 (Control)"

"Arrived on site for customer complaint of unit leaking in RC, found clog in defrost drain line, I used steamer to unclog drain line, unit tested good."

"Arrived on site for washer off balance . Found customer was washing blankets and got off balanced , found right rear and left front shocks had popped out of position . Reinstalled spring rods . Ran calibration and diagnostics wash, all checked normal. No water leaks detected at time of service. Job complete.

Arrived on site for range flashing control error code . Ran diagnostics same error . Checked all connection , all are secure . Ordering control. Call to set return .; ordrng 1 W11204487 (Control)"

Arrived onsite for washer stuck on sensing mode and not operating. Upon inspection I found the tube had standing water. I tilted the unit and found the previous repair did not hold and the wires had backed out again. I found the cover to the wires was hanging down which likely caused the connectors to break. I found the customer has washed the same heavy fleece blanket both times this issue has occurred. I repaired the wires and tested the unit. I found the unit screeching badly during start of spin. I used van stock part # W11239857 and replaced the drive belt. I tested the unit again and did not get a screeching noise. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived onsite for microwave leaking air from the top vent. Upon inspection I found a small amount of air coming out of the top vent of the unit when the fan is activated. I can hear the damper open and close as designed. I used a piece of paper and confirmed suction at the grease filter. I advised that it is somewhat common for small amounts of air to blow out of the front. while the fan is engaged. No repairs needed at this time. Job complete.

"Arrived on site for no ice . Ran harvest IM would turn for a bit but then stop, could get valve to activate . Ordering icemaker . No water leaks detected at time of service. Call to set return ; ordrng 1 W10884390 (Ice maker)"

"Arrived on site for customer complaint of unit not drying and giving fan motor error code. Called techline, found NTC sensor open, techline also wanted me to order main control just in case of voltage back feed. Ordering control and sensor. ; ordrng 1 W11269200 (NTC sensor) and 1 W11243686 (Main control) and 1 Cnote (Office to reschedule)"

"Arrived on site to inspect washer for always draining, upon inspection found the unit draining, canceled drain and tested, the unit would siphon water out due to stand pipe placement, spoke with tech line and was told to have customer raise standpipe. Complete Sr # 7731323523"

Arrived on site to test unit for cabinets getting hot. Called Techline and let Techline you cant use infer red Testers. Customer using the under red meter. Per Techlinethe cabinet can get put to 190?. Job complete. File#7731327567

"Arrived on site and inspected washer and found no saved error codes, ran a diagnostic cycle and Everything checks good. Removed washer from installation and found it is not rocking. Raised right front foot until the washer is level, inspected all interior components and did not find any damage. Noise customer is experiencing is likely due to washers age and installation spacing.

"Arrived on site to follow up on sealed system failure. Found flat unit on arrival, 0 psi pressure. Removed evaporator in RC and replaced, along with Dryer and Compressor. Verified unit holding vacuum. On charge found restriction in dryer line. Cut out bent section and installed new dryer. Charged to 5.5 oz and verified proper pressures. Let unit sit and verified 54 psi equalized pressure. Ran unit and verified proper frost pattern. Unit working as designed. Call complete."

Placed in diagnostics and ran ice maker harvest. Test went straight to motor failure error. Removed ice maker and installed new ice maker. Ran ice maker harvest and passed. Ran water fill test and it filled as designed. Job completed.

"Arrived onsite for dishwasher not operating. Upon arrival found unit flood switch thermistor damaged unit control wiring damaged and control damaged.

Arrived on site to diagnose oven that home inspector said was too warm and averaging around 380+. Ran unit and calibrated. Found temperature swings were about 20 degrees too high. Calibrated to -20. Retested and found unit averaging 350. Call complete.

Arrived on site to test unit for unit leaving white spot. Test unit and found customer using powder soap and using to much. Advised customer to use pods job complete.

"Arrived on site and inspected refrigerator and found ice behind fresh food evaporator cover., Fan blade for ice boxes are so noisy and likely hitting ice behind freezer evaporator cover. Test 128 shows software version 700. evaporator cover, ice box fan motor, and freezer Thermistor should be replaced freezer evap cover W11394920, ice box fan W11407678, fresh food evap cover W11395558

"Arrived on site to replace switch and housing, after replacing parts, unit tested good.

Arrived on site to replaced clips. Replaced clips test unit and unit test good job complete.

Arrived onsite for unit not cooling. Unit was on but not cooling. Nothing would turn on. Turned the unit to the off position and turned unit to recommend setting. Unit started working with no issues. Wait a while to see if unit started to cool. Felt colder temperatures after 15min. Let customer know to allow the unit the weekend to cool. No other issues at this time. Job complete

Arrived onsite to replace UI control. Customer had one shipped to her house from the factory. Went ahead and and changed out the part with control they had on hand. Replaced part. Turned unit in. UI panel light up. No issues at this time. Job complete.

"Arrived on site to test unit for loose knob. Found far right bezels adhesive was not good. Replaced bezel, tested unit, unit works good. No leaks detected. Job complete."

"Arrived onsite and replaced mag, cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good."

"Arrived on site and replaced fresh food door diagnosed by previous technician, job complete"

"Arrived on site for a refrigerator with some LED lights out. Upon arrival the customer had the top back left light out in the RC. He also stated the FC light will flicker sometimes, and so will some in the RC. I gained access to the control and checked the voltage going to the lights. From P10-1 to P10-2 for the FC lights I found 19VDC (it should be 20VDC). From P10-4 to P10-5 for the RC lights I was getting 11.5VDC (it should be 13VDC). This indicates a faulty control not sending the proper voltage to the LED modules. I installed a new control. I then found all lights working as designed and on.

Arrived on site for soap stains on cloths . Found agitated failed . Replaced actuator. Ran calibration and diagnostics wash all checked normal. No water leaks detected at time of service. Job complete

Arrived on site to diagnose a refrigerator that is not dispensing ice properly. Found refrigerator not leveled causing ice to clump abnormally. Leveled unit properly and all is working properly at this time. No leaks were found at time of service.

"Arrived on site for customer complaint of door not staying closed, found switches were not activating. Ordering switch harness. ; ordrng 1 W11449277 (Interlock harness) and 1 Cnote (Office to reschedule)"

Arrived onsite for unit Tripping the breaker when in use. Tested the unit and the unit shut off tripping the breaker at 170 degrees. Turned breaker back on and tested the unit once again and unit did get up to 350 with no issues. Couldnt not get the unit to trip the breaker again. Spoke with PR to help diagnose. Let customer know that what they be having issues with could be the breaker it self or the plug and a electrician will need to be contacted about fixing the issue.

Arrived onsite for refrigerator icemaker not making ice. Upon inspection found ice maker non responsive. Replaced ice maker but did not correct the issue. Tested voltage and appears to be a short in the harness. Need icemaker kit with harness. Ordering part. Also found ice maker had frozen fill cup. Returning with fill tube and valve just in case. Will determine if needed on revisit if symptoms persist . Office to reschedule ; ordrng 1 W10882923 (icemaker)

Arrived onsite and installed mastic on evaporator hi side to reduce noise during compressor running. All checks good. Advised Customer that noises are normal and all is operating as designed.

"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostics and didnt find any excessive noise, ran automatic test cycle and it didnt make any excessive noise. Examined Gearcase assembly and didnt find any issues. Could not duplicate tenant experience during service requested that they take a video close to the washer if they heard the noise again to assist in diagnosis, job complete"

Arrived onsite for dryer not heating. I inspected the terminal block and confirmed good voltage coming into the unit. I accessed the heater element and it showed open. I removed the element and found a break in the coils. I replaced the element and re assembled the unit. I tested the unit and it is working as designed at this time. I also checked the vent with my vent tester and it showed good air flow. Job complete.

Arrived onsite for microwave fan making loud noise. Upon arrival found unit motor fan extremely loud and damaged. Ordering new motor fan. Customer requested two man.; ordrng 1 W11441128 (Motor fan)

Arrived onsite for oven not broiling . Upon arrival found unit is operating as designed spoke with customer on broil use. Job Completed.

Arrived onsite for previously diagnosed parts. Upon arrival replaced filter head and found filter was also needed.Unit is now operating as designed. Job Completed.

"Arrived on site to test unit for excessive shaking. Found error codes f0e5(off balance) and f0e7(load detected while in clean washer cycle). Found unit was unleveled and leaning to the right side. Leveled unit, tested, unit tested good. No leaks detected. Job complete."

Arrived onsite to replace parts ordered by previous tech. Replaced parts. The new water paddle had an issue and was sticking. Put on original part. Need to re order water paddle. Office to reschedule ; ordrng 2 W10792148 (Water pad)s and 1 W10792148 (Water pad)

Arrived on site to install previously diagnosed parts. Removed inverter and installed new inverter. Tested microwave and error code still came on. Reinstalled original inverter and removed magnetron then installed new magnetron. Tested microwave and it is heating as designed.

"Arrived on site for a wall oven screen not being able to be unlocked. Upon arrival I tested the console and found it not responding properly. This indicates a possible control or console problem. I could not get the unit into diagnostics mode. Resetting and cycling the power at the breaker did not change anything either. ; ordrng 1 W11296171 (Console)"

Arrived onsite and found unit with sharp door edges. Ordering replacement door to prevent safety issue.; ordrng 1 W11176456 (Oven door)

Arrived on job to replace previously diagnosed part. Found the only part need was the slider. Replaced slider and test washer spin cycle working. Returned previously ordered part.

Arrived on job for complaints of microwave turning on by itself. Read test and found the thermostat for fan override working properly.