Arrived on site for dishwasher with broken upper rack rollers assembly. Upon arrival I confirmed the rack mount/roller assembly kit was busted on both side of unit. I also versed nits model matched the following S-CODE S23010 to cover parts and labor and informed customer we would be in contact to reschedule once availability of parts is known. Will need to return with W10712394 roller adjustment kit.; ordrng 1 W10712394 (Adjuster kit)

"Arrived on site for refrigerator needing previously diagnosed thermostat in rc compartment. Upon arrival I installed needed part and found upon restoring power that the unit overall was fully functioning as designed. Informed customer due to current semi cool temps on arrival, it should be fully back to normal stabilize temps between 12 and 24 hrs. Call complete"

"Onsite for dryer giving PF error code. C/S unit would display PF after plugging it in. I informed customer that everytime he unplugs the unit and plugs it back in, it will display PF indicating a power failure has occurred, this is normal operation procedure when unit is disconnected from power source. Unit functioning as designed. Call complete."

Arrived on site for a washing machine that is not washing clothes properly. Inspected unit and work area. The customer advised that her unit it?s not really washing the clothes and is not always completing a cycle. Inspected unit and worked area. Ran the unit through an auto test and found the unit not agitating properly through the agitation cycle. Looked underneath the unit and found the actuator separated from the cam causing the issue. Replace the actuator with the truck stock updated actuator and tested the unit. The unit is now working as designed. Call complete.; used 1 W11481722 (ACTUATOR ) from stock

"Arrived on site for range needing techline documentation and continuing diagnostics of left side oven door. Upon arrival I inspected continued issue with left side of door not sealing correctly. I called techline and spoke/vidchat with Andrew. After visually documenting issue with techline I was advised to make adjustments to the door, hinges, receivers, liner, etc since the initial repair of hinges had improved gap in sealing significantly. After readjusting the door fram and receivers, I was able to successfully run left side oven while customer and I inspected door for any lose of heat. Found no issue at this time with door sealing and oven retained heat. Unit is functioning as designed call complete."

"Arrived on site for dryer running for a few minutes then shutting off. Inspected unit and work area. Measured incoming voltage and polarity, found correct. Tested operation and verified failure. Measured voltage at timer and found voltage at L1 dropped when unit powered off. Measured at terminal block and plug and found same results. Called Whirlpool tech support and spoke with Bryan. He confirmed that failure is voltage going to unit on L1. SR#7731483033. Unit tested good at time of service. Job completed."

"Arrived on site for washer not spinning cloths. Upon arrival found no errors in diagnostics. I did however find during testing that gearcase and hub teeth had stripped out causing inner basket to not be grabbed and spun when motor was activated. I was leaving able to safely remove washplate. I was able to verify all other components including but not limited to cam, actuator, motor etc were all still fully intact and functioning as designed. :W10902814 (washplate) W10528947 (hub drive kit) W11454734 (gearcase)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface console and tested the unit. The unit is now working as designed. Call complete.

Arrived on site for washer needing previously diagnosed tub. After installing needed part I reassembled and tested unit. Found no leaks during repairs. Call complete

"Arrived on site for a wall oven that was not heating. Upon arrival the customer stated the unit was intermittently not heating or stopping during cook. During the time of service the unit was working. I put the unit into diagnostics mode and found the F6E4 error code for UI/Control state status mis match, and had been thrown several times. This indicates either a faulty user interface or control. Per tech sheet I will be ordering both parts and will return to install both. I advised the customer if the error occurs they can reset it at the breaker. Office to reschedule. ; ordrng 1 W11261167 (Control) and 1 W11296171 (UI)"

"Arrived on site to stall previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the element and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previous diagnosed part. Removed water filter and installed new. Performed diagnostics mode and tested all components. Ran fill cycle 7 times and no leak. All tested good, no water leaks detected during service. Spoke with customer on service performed.

Arrived onsite for dishwasher not operating. Upon inspection found failed connections at junction box. Secured connections and tested. Found knockout still intact. Removed and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived on site and inspected F6E3 UI communication error. Confirmed, removed and replaced the console and calibrated the unit and unit tested as designed. Customers console had no tones when buttons were pressed. Job complete"

"Arrived on site for no lights. Diagnosed two defective led modules,replaced freezer and upper back left led module in fresh food section all leds working as designed."

Arrived onsite to install previously diagnosed parts. I installed the extra glass packs into the doors and tested. He doors will now stay open. Job complete.

"Arrived onsite for unit not cooling. Unit was not plugged in and fully thawed out. When plugging in the unit, the compressor wouldn?t turn on but give off a high pitched wine. Used the inverter watt kit. The watt plug showed unit only stayed around 10watts and would still give high pitched wine. Need sealed system to be replaced ; ordrng 1 W10805035 (drier-tube) and 1 W11393142 (COMPRESSOR ASSEMBLY )"

"Arrived on site to diagnose range broil working intermittently, upon arrival the customer informed me that she hadnt realized her warranty had ended, I gained access to the broil and the control, I found proper voltage coming from the broil but when set to broil the broil element is not heating at all. I found multiple points of bad voltage on the control, the unit requires a new control to resolve the issue and complete the repair. .; ordrng 1 W11546077 (Control)"

Arrived on site to test unit for RR burner not igniting. Test unit and found broken igniter. Replaced burner head test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, l removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace the drip pan for the dispenser, I removed the old drip pan and replaced it. Job complete."

"Arrived on site for filter making a rattling noise. I inspected the unit and work area. I found the filter not staying in place. I found the mold for one of the clips damaged causing it o spin freely. I secured the clip back in place for now, so the customer can use the unit. I am ordering a new filter to complete the repair. ; ordrng 1 W10828351 (Filter)"

Arrived onsite for dishwasher not operating correctly. Upon arrival found unit wash motor bound due to customer sticking dish ware in with tags and tape. Replaced wash motor unit is now operating as designed. Job Completed.

"Arrived on site to replace pre-ordered right hand fresh food door.

Arrived on site to diagnose range that was not able to run any burners or the oven. Ran unit and found no gas being produced. Checked cutoff and found the gas shut off. Turned on gas supply and retested. Verified all burners and oven working as designed. Call complete.

"Arrived on site and replaced ice door motor diagnosed on previous visit. After replacement the stove is now operating normally.

Arrived on job for complaints of rear burner making hissing noise. Changed out burner head.

"Arrived on site to diagnose dishwasher with no heat coming from it. Ran diagnostic and found F7E1 error for no heat. Tested element at control and found control good, element showing open. ; ordrng 1 W10518394 (Heating Element)"

Arrived onsite to install previously diagnosed parts. I installed the drive motor and tested the unit. I could not recreate any abnormal noises at this time and no leaks were detected.

Arrived on job for install of previously diagnosed parts. Installed new gearcase. Ran diagnostics and unit passed.

"Arrived on site and replaced control board and control panel diagnosed on previous visit after replacement Audible chimes are now working again, job complete."

"Arrived on site and inspected washer and found it is slowly being filled by one of the valves. Replaced both valves and ran test 12 to confirm operation. No water leaks from connections at a time of service, job complete"

Arrived on site for no cool in fresh food compartment. Ice on evaporator cover ran diagnostics evaporator thermistor reading +48 while covered in ice diagnosed a defective thermistor. Removed cover defrosted evaporator replaced cover that includes defrost thermistor secured thermistor to correct location on suction line. Autho KY99500PPL1

Arrived on site to install previously diagnosed parts. Removed mullion and installed new hinge. Installed new mullion. Tested by opening and closing right side RC door. Opens and closes as designed. Had customer test the door as well.

"Arrived on site to diagnose refrigerator that was building ice on the back side. Removed fridge from cabinet and found a massive ice chunk on the back, along one of the SS lines. I melted down the ice and found some worn out permagum that was likely leaking from the FC. I advised the customer that I can attempt to seal the hole with permagum, and possibly crush the air leak, but it may also be due to failing insulation on the unit.

"Arrived on site for customer complaint of center rear burner not working, found unit needed lp kit, I replaced orifice, unit tested good."

"Arrived on site to replace failed compressor, after replacing compressor, filter drier, and coupler, unit tested good."

"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the rc evaporator covered in ice. I out the unit into diagnostics and ran a forced defrost. I found the control sending good voltage to the defrost heater, and the heater coming on. I checked resistance to the rc evaporator thermistor and found it reading at 60 degrees while Incase in ice. I found the drip pan also bowed up wards and not draining properly.

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC lights operating. The FC lights were dim and the top right module was burnt out. I removed and replaced the module and all lights are functioning in the FC & RC sections. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. Removed element and installed new element. Installed pads on left and right hinges. Door no longer swings open. Ran through diagnostics and dishwasher completed all cycles and element heated up and water sizzled as it dropped onto element. No leaks detected. Job completed.

Arrived on site to replace actuator and potentially other parts to complete the repair. I replaced the actuator and tested the unit in service diagnostics. I found no faults and the unit is now operating properly as designed. Job complete.

Arrived on site to diagnose a washer that is filling when not in use. Found watervalve not closing and replaced valve assembly. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

Arrived onsite for cooktop right front not igniting properly. Upon arrival found unit was operating as designed for all top except front right not making proper contact with igniter ordering cap and head. Office to reschedule upon arrival of parts.; ordrng 1 W11344539 (Burner head right front)

"Arrived on site to install previous diagnosed part. Removed failed sump motor and installed new. Performed diagnostics mode, monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected.

Arrived onsite to install previously diagnosed parts . I installed the 2 burners in questions and caps. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete

"Arrived on site to replace leaking filter head, after replacing unit tested good. I did find house shutoff valve leaking slightly, I informed customer of issue, unit tested good."

Arrived onsite for dryer making squeaking noise. Replaced unit roller and unit belt as belt was fraying and roller wasnt turning as designed. Proceeded to test unit. Unit is now operating as designed. Job Completed.

Arrived onsite for wall oven combo with power cord issues. Upon inspection I found the whip cord pulled out too far and wires exposed. I pushed the cord back into place and secured it with the bracket. The unit was not connected to power at the time of service so I was not able to test. Job complete.

Arrived on site to diagnose a dryer with long dry times. Found high limit t-stat damaged due to previous airflow issue and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.

Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.

Arrived on site to install sump and motor to resolve dishwasher not spraying. Replaced sump and motor and retested. Verified unit working as designed.

"Arrived on site to inspect washer not agitating and having a burning smell. Upon further inspection, I tilted the unit back and found the actuator not engaging with the cam. I returned with the actuator and removed and replaced it and calibrated the unit. Test3d in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a washer that has a damaged lid. Found left side of lid broken preventing unit from locking. Replaced lid and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for oven. Inspected unit prior to installing parts and found only half power to unit from wall. Homeowner will need an electrician to correct voltage issue to fix problem.

Arrived on site to install previous diagnose part. I gained access to the control and replaced it with new. I tested the oven and found it working as designed. Job complete

Arrived onsite to install previously diagnosed parts. I installed the console and tested the unit. The unit is working as designed at this time. Job complete.

Arrived on site for washer being locked. I inspected the unit and work area. I found the unit in control lock mode. I tried holding extra rinse down for three seconds to remove the lock but the console would not recognize the input. I gained access to the wiring harness and unplugged the console. I waited 5 minuets and replugged the unit back in. I was able to remove the control lock and put the unit into diagnostics. I found no fault codes in diagnostics. I ran an HMI key test and found all keys working. I put the Unit through a diagnostics cycle and found it working as designed. I told the customer if the console locks itself again I recommended replacing the console. Job complete.

"Arrived on site for refrigerator it producing ice. Inspected unit and work area. Measured temperature in ice housing and found at 6?. Removed ice maker assembly and measured resistance on harness and found good. Removed ice maker and found frozen water in motor housing indicating a leak within ice maker. Removed failed ice maker and installed new. Monitored cycle without advancing. All tested good, no water leaks detected."

"Arrived on site for freezer handle being broken, led lights not working, and the ice maker not producing. I inspected the unit and work area. I found the freezer door handle broken and not attached to the freezer door. I found the mounting holes for the handle and the freezer door screws have been stripped. I found none of the lights working in the fridge, and ice build up on the rc evaporator. I put the unit into diagnostics and test 38 and forced a defrost. I found the freezer going through defrost. I checked the rc evap thermistor and it was showing the temperature at 40 degrees when Incase in ice. I also found the drip pan bowed up wards and needs to be replaced. I am ordering the freezer door, handle screws, handle, all led modules, the led supply board, and returning with the UI and rc evaporator harness. The door and handle will need to be installed new. The rc evaporator harness, drip pan and UI will need to be installed to fix the defrost issue in the rc compartment. ; ordrng 1 W11499276 (Handle) and 2 WPW10661886 (Handle screws)s and 1 W10821330 (Freezer door) and 1 W11457241 (Drip pan) and 7 W11462342 (Led modules)s and 3 W11205082 (Led modules)s and 1 W10830288 (Led supply board) and 1 AUTHO (Autho)"

"Arrived on site to install icemaker and verify proper temps. Checked temperatures and found RC at 38 and FC at -2 on arrival. Temps are good for unit to produce ice. Replaced icemaker with new.

Arrived on site to diagnose a freezer that is not sealing properly. Found bottom of door bowed preventing contact with freezer cavity. Door will need to be replaced to complete repairs and office to have autho provided and set return appointment.

arrived on site and found lower rack supports are broken. Replaced everything and lower rack is now working properly, job complete"

Arrived on site for no ice. Found no power to icemaker harness and condenser fan not running no power to harness on fan motor. Diagnosed a defective control replaced control power to fan and icemaker harness icemaker stuck in cycle replaced icemaker ran through a harvest passed and filled with water.

"Arrived onsite for washer not turning on. Upon inspection found failed console, non responsive. Received AUTHO to proceed. Replaced console and tested. Calibrated and ran test cycle. Unit is functioning properly. Job complete"

"Arrived on job for complaints of oven not working properly properly. Found open fuse. Installed new fuse, tested unit."

FC=6 RC=40. Upon arrival the customer was removing the items in the RC so that temp may be a little hotter than actual normal temp. I ran the ice maker error codes and found E2 on the ice maker and no function when trying to harvest. I replaced the ice maker and asked the customer to monitor the unit over the next 24 hours or so. No leaks detected during time of service. Job complete.

"Arrived on site for oven broil element caught fire. Inspected unit and work area. Found breaker in broil element. Will need to replace broil element and test for voltage. Removed failed broil element and installed new. Powered unit on and tested operation. All tested good.

Arrived on job for install of previously diagnosed parts. Installed new sensor and resolved issue.

Arrived on site and inspected washer and found customer is experiencing noise described as whistling at the beginning of the cycle. Noise is so intermittent customer cannot make a recording. Ran diagnostic cycle and normal cycle and could not duplicate customers experience. Replaced cam kit and belt nothing else happens at the beginning of the cycle. Job complete

Arrived on site for water leaking into deli drawer. Removed all drawers found water leaking from water reservoir unit will need a new water reservoir ordering parts. ; ordrng 2 WP2300868 (Fitting)s and 1 W11229977 (Reservoir)

"Arrived on site for customer complaint of ice maker broken and freezer not cooling properly, found good frost pattern, but fan motor was weak. Ordering ice maker and fan motor, also ordering defrost components just in case. . ; ordrng 1 WR60X10185 (Evap fan motor) and 1 WR50X10068 (Bi metal) and 1 WR51X10055 (Heater)"

Arrived on site to install previously diagnosed parts. I installed the knob and it was now working as designed. I installed the new burner cap and the flames were now regular. Call complete.

"Arrived onsite for refrigerator making knocking noise. Upon arrival ran compressor test, dampener test and cycled ice maker. Could not duplicate issue. Customer explained is loud. Called tech line for assistance. Cathy recommended - Place on Cap tube on connection to evaporator using p#4318168, put cap tube in S shape, make filter dryer as horizontal as possible. Use ?Tommy tape? on cap tube to filter dryer. Kit#w10266810. Instructions sheet w10266909. Insure mastic is on suction and discharge line of compressor. SR7731324020. This procedure may dampen the noise but will not eliminate the noise.; ordrng 5 4318168 (sealer-thrm)s and 1 W10266810 (repair kit)"

Arrived on site for refrigerator not dispensing cubed ice. Upon arrival found ice bin full of ice. Upon further inspection I found cause of issue was due to auger arm popping out of place. I was able to properly secure and remote arm inside of bucket. Found unit is now fully functioning as designed. Call complete

Arrived on site for range shocking customer when touching the sides. Inspected unit and work area. Removed both back panels and inspected wire harness to ground. Found no breaker or burnt spots from wire harness. Measured voltage at terminal block and found 240 volts from L2 to neutral. Measured ground to L2 and found 240 volts. Found no voltage at L1 to ground or neutral. Customer will need to contact electrician to have voltage to unit corrected. Called Whirlpool tech support and spoke with Robert (SR# 7731478729).

"Arrived on site to diagnose intermittent drain pump, upon arrival I found the error code associated with a drain pump failure, I found that the drain pump is getting too hot and causing it to be intermittent. I removed the drain pump and replaced it, I tested the unit in a diagnostics cycle and observed no leaks. Job complete."

Arrived on site to install new actuator to resolve shift actuator separating from cam ring. Retested with updated actuator and verified unit is working as designed. Call complete.

Arrived onsite for wall oven turning off during cooking and beeping at random times in the night. Upon inspection I found the unit would turn on in preheat bake. I accessed the main control and tested both sensors both showed within range. I checked the cooling fan and it showed good continuity. I followed troubleshooting tests with JC and we determined the main control is failing and breaking down under current flow.

Arrived onsite for unit having ice buildup. Looked at the unit and saw ice buildup at the back of the refrigerator. Unit needs to be unthawed before diagnosing correctly. Ordered another part just incase. Let customer know to allow the unit to un thaw and will need towels to soak up the water when it unthaw also to check the drawers to be sure they are sealing after the ice has unthawed. Rescheduled with customer for return. ; ordrng 1 W10248595 (control)

Arrived on job for install of previously diagnosed parts. Installed new solenoid. Unit working properly.

"Arrived on site to diagnose refrigerator led modules out. Upon arrival the customer informed me that the three led modules in the top of the unit are not on, I gained access to the freezer and found that the led module in the freezer is out causing the three modules at the top to not be fully illuminated. I gained access to the led module in the freezer and found that the connector is completely lodged in insulation

"Arrived on site to diagnose refrigerator still not cooling properly, I contacted tech line and spoke with Leon, he provided sr#7731476957 we found that the connection from the main control p14-3 and 4 are producing a bad communication from the wire on harness to the RC evap fan

"Arrived on site for no cool. Tapped into system no refrigerant in system,replaced compressor,evaporator,drier and updated heat exchanger line,found inverter with burned traces on cover replaced inverter,vacuumed system down unit kept vacuum recharged system to manufacture spec. Powered unit on checked low side pressure good,checked frost pattern good.

Arrived on site to diagnose a dryer that is not always starting. Found tension spring on timer out of alignment and reset spring to proper position. Tested unit and found all is functioning properly at this time. ; O-emld tckt

Arrived on job for complaints of refrigerator temperature not functioning properly. Found no air flow in fridge and freezer. Replaced the damper control and air flow returned normally.

"Arrived onsite for unit not getting past 305 degrees. Put unit in diagnostics and got error code for key fault issue, also noticed the temperature sensor was reading hotter than room temperature when not in use. Tested the unit and it got to 305 and it wouldn?t go any further. Need to return with temperature sensor and order control panel. ; ordrng 1 W10901128 (panl-cntrl)"

"Arrived on site and inspected water and found it is not draining. Drain pump is humming but not removing water. Disassembled drain pump and found a piece of a razor blade wedged keeping impeller from moving. Replaced drain pump and recommended to homeowner that pockets be inspected, job complete"

Arrived on site to install previously diagnosed parts. Removed damaged tabs and installed new bracket and ice door repair kit. Tested chute and ice is dispensing as designed. No leaks detected. Job completed.

"Onsite for dryer having burning smell when started. Found lint stuck inside heating element housing causing burning smell. Removed element housing, cleared out lint.unit functioning as designed. Call complete."

"Arrived onsite for refrigerator not dispensing upon arrival found switches to be responsible. Office to reschedule upon receiving switches.

"Arrived on job for complaints of washer not spinning properly. Found F7E9 error code. Installed new slider and clutch, and it did not fix the issue. Will need stator and rotor.; ordrng 1 AUTHO and 1 W10915700 (stator) and 1 W10915701 (rotor)"

"Arrived on site to install previously diagnosed parts. Removed two damaged shelf mounts and installed two new shelf mounts. Installed drawers back into shelf mounts. Advised customer to redistribute vegetables in drawers to try and keep weight in each drawer to a minimum now that they know their capacity before they snap. The amount of food currently inside the drawers was not irregular or even extremely heavy, but with pulling the drawers out and pushing the drawers in with the food inside it could cause additional stress and make them snap again. No further repairs needed. Job completed."

"Arrived on site to replace main harness due to burn out at the terminal block, customer provided the power cord and I replaced both, the unit is now operating properly as designed. Job complete."

Arrived on site for a cooktop with one of the burners not working correctly. Upon arrival the customer stated the front right burner will intermittently take a while to start. They will have to turn the knob on and off several times before it does. I found that the time this usually occurs is when the unit has been sitting for a while. I could not replicate the failure at the time of service. This indicates a faulty regulator. I swapped the burner head and cap with the front left to make sure it it was not the head. I found no difference. I am ordering the regulator to replace and install. Office to reschedule. ; ordrng 1 W11106948 (Regulator)

Arrived on site to install new lower spray arm basket. Found damaged spray arm will re order new spray arm. Office to reschedule. ; ordrng 1 W11550888 (Bottom spray arm)

Arrived on site to test unit for unit not washing. Test unit and found top rack getting clean correctly. Customer putting high cup on corner of rack and spray arm can not reach core nets job complete.

Arrived onsite for stacked washer repair. I found the UI losing power or not operating intermittently. I accessed controls and DS replaced the main control as well as the UI. I found a tear in the bellow so I replaced it. We tested the unit and it is working as designed at this time. I advised the customer to use it in normal operation to ensure there are no more issues. No leaks detected during time of service. Job complete.

Tech was assigned as a helper;