We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Jonestown, TX 78645
Maurice R
Job Details: 11/13/2023
Arrived onsite for cooktop burner not igniting. On inspection the 2 dual burners were having a hard time igniting. I pulled the burners and adjusted them and reinstalled them. Now the burners are operating as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDB10
Near Killeen, TX 76541
Tyler
Job Details: 11/10/2023
Arrived on site for refrigerator needing previously diagnosed door switch. Upon arrival reconfirmed issue and installed part. Tested and found functionality restored to unit. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78721
Matthew
Job Details: 11/10/2023
Arrived on site for unit not functioning properly. Upon arrival customer stated that the unit tries to work but then towards the end of the cycle the lid will not unlock unless they reset the unit. Ran diagnostics and found shift or failure. Tested and confirmed issue. Replace shifter and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Luis
Job Details: 11/10/2023
"Arrived on site. Talked to office,office informed customer of service needed,knocked on door customer claimed they didnt know of any service and unable to enter for over an hr per tenant will need to reschedule ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, TX 78130
Andrew
Job Details: 11/10/2023
"Arrived on site to inspect unit for not cooling properly. Exposed evaporator frost pattern did not continue past first 2 coils. Believe there is a restriction on the evaporator. Will need to order the evaporator and return. Need sealed system tech , and 2 hours on return visit. Office to reschedule. ; ordrng 1 W11598434 (Evaporator) and 1 W11574734 (Compressor) and 1 Wpw10143759 (Uv) and 1 W11506635 (Access valve)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Pflugerville, TX 78660
Gerald
Job Details: 11/10/2023
MVW7230HW1 arrived on site to inspect washer not running a cycle. Placed the unit into service diagnostic mode and received the F7E4 error code. Verified operation of the shifter. Tested the agitation and spin modes and found that in spin mode the agitator would spin independently of the basket. Inspected and found a damaged slider. Replaced the slider and tested the unit again and found all components operating as designed. Tested the unit in a consumer cycle and the unit started the cycle as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78132
Andrew
Job Details: 11/10/2023
Arrived on site to inspect unit for not drying properly. Upon closer inspection ran unit through diagnostics heating unit was operating as intended. Informed customer the differences of heating elements between plastic tubs and metal tubs like he had previously. Also informed customer using rinse aid would help with the drying of the dishes. Unit is running as intended job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Buda, TX 78610
Joe Z
Job Details: 11/10/2023
Arrived on site for making noise. Upon arrival unit is operating and there are no abnormal sounds. Customer stated that noise has not been happening for several days. Ran diagnostics to force all components. All components are operating correctly and not noisy. Customer will monitor unit and take a recording next time it happens. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Marble Falls, TX 78654
Maurice R
Job Details: 11/10/2023
Arrived onsite for dishwasher with error codes. On inspection the error codes were F8E1 & F8E2. I put the unit in to diagnostics cycle and no water was not entering the unit. Pulled the plate off and found that the water valve power was disconnected. Plugged it back in and reran the diagnostic cycle. It completed the cycle with out any issues and no water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Killeen, TX 76543
Tyler
Job Details: 11/10/2023
Arrived on site for range not finishing preheat cycle. Upon arrival confirmed failure and inspection oven. Found bake element broken. Found oven sensor working as designed. Replaced bake element and found range could be heat to 350. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Gerald
Job Details: 11/10/2023
WMH31017HS09 arrived on site to inspect a microwave not powering on. Tested the outlet and found good voltage. Removed the unit and tested all high voltage components and found all to be within operating range. The customer stated that the unit would power up after pressing the buttons a few times. Replaced the control panel and tested the unit and it powered up with every test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25QFXHB00
Near Kyle, TX 78640
Joe Z
Job Details: 11/10/2023
"Arrived on site for temperature issues. Upon arrival did temperature checks and got Fc 4.3, rc 39.60 but with control on coldest setting. Contacted SW for assistance. Recommend replacement of thermostat. Replaced thermostat and returned temperature settings to recommend settings. Customer will monitor unit. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Kimo
Job Details: 11/10/2023
Arrived onsite for a dryer that has long dry times. Upon arrival I performed an airflow test and found that the unit had 0 airflow with the vent tube connected and with it disconnected the unit had good airflow. The unit is heating and tumbling. I advised the customer to have a vent cleaning company com out and clean the vent and duct out.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78757
Paul
Job Details: 11/10/2023
Arrived onsite for a refrigerator that is still not making ice. I ran all test and everything passed but the icemaker had an E5 error. I changed the icemaker then ran a harvest and fill test. The icemaker is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Georgetown, TX 78626
Sterling
Job Details: 11/10/2023
On arrival verified complaint of no ice. Upon inspection fill tube is not in correct position. Cleared of ice and positioned the ice tube in the correct position. Operational test good job complete. No leaks detected during service.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Austin, TX 78729
Kimo
Job Details: 11/10/2023
Arrived onsite for a wall oven the is showing F2E1 ERROR CODE. Upon arrival the code was present on the screen. I power cycled the unit and found no change I replaced the ui and tested the unit and found unit operating as designed. Upon further inspection I found that the door seal was flattened which can cause hot/steam to escape and flowing to the ui causing this issue. I fluffed the seal back up to creat a better seal and I also advised the customer to do this every so often to help with the issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78633
David Z
Job Details: 11/10/2023
"Arrived on site to diagnose dishwasher leaking from front left corner when running. Customer showed me trail coming down front of door from the vent. I examined the vent and found it is the type without a solenoid, so it's open for steam to escape. Based on the size of the trails it's also possible that the upper spray arm cracked and is spraying directly into the vent. I replaced the upper spray arm and advised customer on how the unit functions. Repair completed."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78732
Paul
Job Details: 11/10/2023
Arrived onsite for a cooktop that makes a puff noise when the burners are turned on. The customer stated that it was just the center burner doing this and only when it was turned to the low setting. I found the low flame setting not correct allowing a little gas to escape out of the center notch on the burner head. I adjusted the low flame setting and the burner is working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, TX 76513
Jonathan M
Job Details: 11/10/2023
Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer advised the unit does make an ice lab but that theyve had several services at this point with the same failure. She advised that the cutting grid is broken again. I did confirm the customers complain and replace the cutting grade. Tested the unit in the unit is working an operating as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Uhland, TX 78640
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for damage, tested unit found damaged cook top and scratched console, replaced cooktop and console removed protective wrap and customer noticed 2 small dents and wants a new one, also customer stated that when using oven a constant gas odor is present, inspected and found gas mixture valve is open allowing to much air in and does not burn gas effectively, adjusted gas valve and tested, oven is now running as designed, ordering a new console, office to reschedule ; ordrng 1 W11620706 (Console panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Marble Falls, TX 78654
Maurice R
Job Details: 11/10/2023
Arrived onsite for previously diagnosed parts. Installed the switch and the lights are now working. No water leaks detected during service.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Pflugerville, TX 78660
Wesley
Job Details: 11/10/2023
Arrived onsite and found dryer operating as designed but not moving air due to %100 moisture block in the dryer duct. Advised having the duct cleaned professionally before continued use. All else checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78724
Matthew
Job Details: 11/10/2023
Arrived on site for unit not cooling. Upon arrival inspected unit and found evaporator encased in ice. Thawed out and disassembled. Found loose connection at heater wire and a piece of Styrofoam jammed in the evaporator fan not allowing Fanta term. Secured harness and remove debris. Tested and unit is now operating properly. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2427LL02
Near Austin, TX 78752
Leonardo
Job Details: 11/10/2023
Arrived on site to test unit for microwave not heating. Test unit by heating water 4 times for a minute and half. All 4 times water heated correctly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Austin, TX 78721
Luis
Job Details: 11/10/2023
"Arrived on site for door seal issues. Found gasket falling out of door liner channel,removed gaskets added sealer in channel on both doors,reinstalled gaskets checked door operation good."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Georgetown, TX 78628
David Z
Job Details: 11/10/2023
"Arrived on site to follow up on dishwasher that was taking an extended time to run cycle. Customer had stopped during reg cycle, so we were unsure if it was going to finish. Advised on OWI calibration times, and also pro wash (soil sense) cycles running longer if suds are detected. Called tech line and confirmed normal function, SR7737764309. No issues present at time of service, customer will call back if unit doesn't complete cycles. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/10/2023
"Arrived on site to inspect unit for not draining. Upon closer inspection found cords from pump to harness were severed. Replaced bad harness batter replaced bad harness confirmed drain pump was bad. Replaced bad drain pump, but was still not operational. Replaced control board. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near San Marcos, TX 78666
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for water leak, tested unit found water dripping form cold water line, tightened and tested, unit is now running as designed, job completed"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Georgetown, TX 78633
Gerry C
Job Details: 11/10/2023
"MVW5430MW1 Arrived to inspect noise. I found the cover had came loose and was then damaged by the splutch assembly and belt. I replaced the splutch assembly and the belt, cover and screws will need to be replaced. No leaks observed during service.; ordrng 1 W11239857 (Belt) and 1 W11409708 (Cover) and 2 W11573574 (Scews)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Canyon Lake, TX 78132
Andrew
Job Details: 11/10/2023
"Arrived on site to replace doors that were ordered previously. Replaced door and drip tray, tested unit, unit is running as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Dripping Springs, TX 78620
Joe Z
Job Details: 11/10/2023
"Arrived on site to install previously ordered parts. Replaced gearcase,basket, agitator,nut, and block. Calibrated unit. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Manor, TX 78653
Wesley
Job Details: 11/10/2023
Arrived onsite for and replaced tub. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76502
Jonathan M
Job Details: 11/10/2023
Site to install previously diagnosed part. Inspected unit and work area. I replaced the defrost heater and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Lou
Job Details: 11/10/2023
"Arrived on site to inspect dishwasher insulation coming out at the bottom of the unit. Upon further inspection, I found the toeplate not installed correctly and falling off and the insulation coming out from under the unit. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I re-installed the toeplate correctly and added some screws to hold it in place. Made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78681
Lou
Job Details: 11/10/2023
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the heating element had shorted and broken on the left side. I placed the unit in diagnostics showing error code F7E1 and cleared the code and tested. I found the element is the only component not operating properly. I removed and replaced the element and retested and the unit is operating as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Andice, TX 78628
Miguel
Job Details: 11/10/2023
"Arrived on site for refrigerator loosing cooling. Not making ice. Unit cooling properly at this time. 0f and 36f are the temps. Went into test mode. All fans working. Icemaker has e0. Cycled but was loud. Not getting water from valve. Recommend new icemaker and valve. Found door gasket was broken. Customer says when it thaws the lights turn off and he must reset power for it to come back on. says when it goes out the icemaker leaked onto control. Will need display, deli control and harness. Also recommend main control, led board, and power supply board, and both evap motors. Suspect internal wire issue with moisture that cannot be repaired be can only confirm by replacing all other necessary parts. Will submit for authorization. ; ordrng 1 W10846057 (Gasket) and 1 W11658802 (Icemaker) and 1 W11482383 (Valve) and 1 Authorization (Authorization) and 1 Extratime (Extra time)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Killeen, TX 76542
Tyler
Job Details: 11/10/2023
"Arrived on site for dishwasher not cleaning dishes. Upon arrival confirmed failure and found f7e1 in diagnostics. Found wash motor failed. Replaced sump asm and tested unit, found no leaks and dishwasher working as designed. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the UI and tested. The unit now operates as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78725
Matthew
Job Details: 11/10/2023
"Arrived onsite for unit have same issues. Customer replaced latch again. Inspected unit and found discrepancies between Factory part and ordered part. Wrong latch may have been sent. Unit will fill and agitate but will not proceed to spin cycle, just blinks. Latch is still giving issue and unit seems to have secondary issues considering actuator and possible control board. Customer will contact manufacturer as unit is about a yr and a half old and having multiple issues. Customer will notify us with next steps depending on outcome. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC200XW2
Near Killeen, TX 76549
Tyler
Job Details: 11/10/2023
"Arrived on site for washer making a loud noise when used. Upon arrival confirmed failure. Found suspension rods no longer had any tension and tub bounced sporadically. Also found gearcase leaking some oil and belt and cam needing to be replaced. Found unit will need W10780048 suspension, WP21366 spanner, W11454741 gearcase, Wpw10006384 belt, W10721967 cam. Office to reschedule with tenant due to fluctuating availability. 818-814-3385; ordrng 1 WP21366 (Spanner) and 1 W10780048 (Suspension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the toe kick and the cabinet seal. I tested and found the unit working. After further testing the door was not shutting fully once again. I removed and replaced the latch and strike and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS20
Near Kempner, TX 76539
Tyler
Job Details: 11/10/2023
Arrived on site for wall oven needing previously diagnosed ui. Upon arrival confirmed failure and installed ui. Was able to connect unit to WiFi and insured it was updated. Unit works as designed call complete
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Lockhart, TX 78644
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for not spinning, tested unit found belt has slipped off, installed belt and tested unit is now running as designed. No leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model Mvw7230hw1
Near New Braunfels, TX 78132
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for not operating properly, tested unit found latch locked and tub is full of water, leaned washer back and drain pump activated, drain all water out, replaced harness and latch and advised customer to monitor at this time unit is running as designed, no leaks detected job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78749
Luis
Job Details: 11/10/2023
"Arrived on site for loud noise while making ice. Diagnosed a defective water valve replaced valve,spigot and tube,ran icemaker fill test passed noise no longer present"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to inspect gas cooktop middle burner not igniting. I found no spark from the ignitor. The rest of the cooktop ignites properly. I disassembled the unit and removed and replaced the middle ignitor and spark module. I tested and found no change. I adjusted the switch harness and still found no spark. I am ordering the switch harness to resolve. No gas leaks detected during service. Office to order parts and schedule service. ; ordrng 1 W11561446 (Switch harness) and 1 W10837359 (Burner head kit)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the UI and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBT5511KSS01
Near Austin, TX 78732
Paul
Job Details: 11/10/2023
Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the main control and tested the microwave. All is working as designed. Call complete. Use Authorization # K194120APL1.
We serviced a
MAYTAG MICROWAVE
Model MMMF6030PZ00
Near Hutto, TX 78634
Sterling
Job Details: 11/10/2023
On arrival verified complaint of broken plastic. The plastic panel above the keypad is broken. Will need to be replaced as it protects customer from the electrical components. Ordering W11593035 panel cover. Office to reschedule due to part availability. ; ordrng 1 W11593035 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manor, TX 78653
Wesley
Job Details: 11/10/2023
Arrived onsite for vegetation freezing. and provided an instruct on design and settings and use and care including loading. Adjusted fridge setting the warmest setting to minimize cold blast exposure. Large volume of fresh vegetation in diet requiring consideration loading and temp setting.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78751
Luis
Job Details: 11/10/2023
"Arrived on site. Replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec checked low side pressure good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Jarrell, TX 76537
David Z
Job Details: 11/10/2023
"Arrived on site to diagnose refrigerator that had some icing in the freezer compartment. Customer showed me that the left side around the door / center of gasket had buildup on it almost immediately after installing, but hasn't gotten worse. I removed the ice build up and advised this was due to gasket likely expanding ane had not formed a good seal yet. At the time of service I verified gasket had a perfect seal with no air infiltration. Unit working as designed. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Wesley
Job Details: 11/10/2023
Arrived onsite and found unit vibrating and walking. Determined cause to be spin basket perforation failure. Ordering basket to repair. All checks good. ; ordrng 1 W11172199 (Spin basket)
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS0
Near Austin, TX 78749
Leonardo
Job Details: 11/10/2023
Arrived on site to test unit for no power. Found open fuse replaced fuse and no display test board and found and board. Will order new board office to reschedule ; ordrng 1 W10678766 (Control board)
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Austin, TX 78735
Luis
Job Details: 11/10/2023
Arrived on site for too much ice. Replaced defective ice bin thermistor
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, TX 78641
Miguel
Job Details: 11/10/2023
"Arrived on site with new parts, cabinet delivered to customer. Removed old cabinet. Found new part was damaged. Pics taken. Replaced back panel and suspension. Also found a leveling leg was broken and needs to be replaced. Cabinet does not fit in van. Advised office will call to schedule. ; ordrng 1 W10596395 (Cabinet) and 1 W11213957 (Legs)"
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS05
Near Round Rock, TX 78681
Lou
Job Details: 11/10/2023
"Arrived on site to inspect oven not reaching temp. Upon further inspection, using my multimeter and thermal couple, I placed the thermal couple in the middle of the center rack and tested temps on Bake at 350 degrees. Using my 2nd multimeter, I tested the lower oven the same way. Before I started testing, I found the customer had a cover over the bottom panel in both ovens and the bottom panel was warped. I advised the customer that the bottom panel cannot be covered as it restricts the heat rising and temps will be off. I continued with testing and for the top oven, my preheat temps was e80 degrees. My next five readings were 389, 312, 391, 321, 383 for an average temp of 359.2 degrees. For the lower oven, my preheat temp was 379. Next five readings were 383, 309, 387, 317, 388 for an average temp of 356.8 degrees. I advised the customer of my findings and made recommendations for use and care. No repairs needed at this time. Job completed."
We serviced a
AMANA REFRIGERATOR
Model ABB2224DEQ
Near Lockhart, TX 78644
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for rattling noise, tested unit found ground wire loose and hitting the condenser fan blade, zip tied all loose wires, the noise is now gone, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Temple, TX 76502
Jonathan M
Job Details: 11/10/2023
"Arrived on site for dishwasher. That is still leaking. Inspected unit and work area. The customer showed me a video of the unit. Leaking from both sides. Inspected the door gasket and found the door gasket was warped causing the leak. I did advise the customer that they would need to replace the door gasket, but did tell him that it is possible that the lower spray arm may be causing their failure as well. When I had him just replace the door gasket for now, but advise the customer that if they call back, we would order the lower spray arm. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78702
Luis
Job Details: 11/10/2023
Arrived on site for leveling concerns. Adjusted front bottom legs stands tested door operation good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Manor, TX 78653
Wesley
Job Details: 11/10/2023
Arrived onsite and found icemaker leaking. Replaced icemaker with cracked mold. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Round Rock, TX 78664
Gerald
Job Details: 11/10/2023
"KOCE507ESS22 carrived on site to inspect a broken support in a microwave. Inspected and verified customer concerns. Removed power from the unit. Removed the wall oven/microwave combo from the cabinet. Disassembled the unit and installed the new support. Reassembled, reinstalled and returned power to the unit."
We serviced a
WHIRLPOOL OVEN
Model koce500ess20
Near Austin, TX 78759
Kimo
Job Details: 11/10/2023
"Arrived onsite for a MW oven combo that is not baking evenly. Upon arrival I performed and temp test as I was doing so the customer advised me that the items at the back of the oven will bake faster the the ones at the frost, I connected the techline and spoke to Derick about the oven and the issue it is having and was advised to advise the customer to turning the food that they are back half way though and use lighter/thinner baking dishes/pans. This should yield better baking results. sr#7737767633."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Austin, TX 78759
Kimo
Job Details: 11/10/2023
Arrived onsite to install previously ordered parts. Upon arrival I installed the new burner coils and tested and found change I replaced the igniter and tested and found that the unit is now operating as designed good airflow as well I connected tech line and got this document with Austin Sr#7737766972.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Marcos, TX 78666
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for long cook time, tested unit found oven sensor is good, set unit to 400 and it preheated within 10 minutes to 430 degrees and recovered to 400, monitored for 10 minutes unit is keeping proper temp and cycling as designed, stated to customer that if unit is ran for a long periods of time, it does get hot and it is within whirlpool specifications, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 11/10/2023
Arrived onsite for ice machine not producing ice. On inspection found the recirculating pump was chattering w hen it tried to pump water across the ice plate. Pulled the old one and in the new pump. Tested unit and the water is now being pumped across the ice plate. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Marble Falls, TX 78654
Maurice R
Job Details: 11/10/2023
Arrived onsite for oven not heating. On inspection found the ignitor burned out. Replaced the ignitor and tested the oven. The oven is operating as designed and no gas leaks due during service. Customer CC on file was charged.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dripping Springs, TX 78620
Joe Z
Job Details: 11/10/2023
Arrived on site for leaking upon arrival found evidence of water leaking onto floor. Raised unit to inspect lower components. Hoses and pump are good. And there are no signs of cracked tub. Test unit and found water leaking from drawer assembly. Lift top of unit and confirmed. Uploaded picture to add. During disassembly found part sent is incorrect. Found Last digit on model was a 1 and should be a 0. Changed model number on service call. Ordering correct drawer assembly . Office to reschedule ; ordrng 1 W11400157 (Valve drawer assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Round Rock, TX 78681
Lou
Job Details: 11/10/2023
"Arrived on site to inspect dishwasher with no power. Upon further inspection, I found the unit non-responsive and was plugged in and the breaker turned on. I tested the outlet and it was good.I inspected the junction box and found the harness not wired properly. I removed the outer door panel and found the control with 120V. I found the control panel fascia beginning to bubble up around the selections/start keys. I removed and replaced the control panel and tested and found the unit responding. I placed it in diagnostics showing no error codes and tested. Unit is operating as designed. I re-wired the junction box harness. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Leander, TX 78641
Miguel
Job Details: 11/10/2023
"Arrived on site for dishwasher damaged. Found front right side scratch along the front., replaced door panel. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Joe Z
Job Details: 11/10/2023
"Arrived on site for not cooling correctly, upon arrival inspected unit. Freezer items are frozen except ice cream, rc section is warm. Found unit is operating, but evaporator fan is not. Went to diagnostics to force fan and will not operate. Need to replace evaporator fan. Replaced fan and test unit. Evaporator fan is now operating. Unit is operas designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78738
Scott
Job Details: 11/10/2023
Arrived on site replaced lower harness and control. Ran calibration and test wash . All checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/10/2023
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Austin, TX 78741
Matthew
Job Details: 11/10/2023
Arrived onsite to replace faulty parts. Replaced wire harness and control. Tested and unit is now functioning properly. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 11/10/2023
Arrived onsite for ice machine drain hose leaking. On inspection the drain hose had a leak by the pump. Replaced the hose and tested unit. No more water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78748
Scott
Job Details: 11/10/2023
Arrived on site for fridge not making ice . Ran diagnostics and bail arm would only come down about half inch .icemaker telling control bin is full when its not . Replaced ice maker . Arm is fully extending . Valve is working properly . No water leaks detected at this time. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76542
Tyler
Job Details: 11/10/2023
Arrived on site for dryer not rotating when turned on. Upon arrival confirmed failure. Found belt broken but motor still intact. Replaced belt and found dryer working as designed. Call complete ; ordrng 1 341241 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/10/2023
"Arrived onsite for previously diagnosed parts. On inspection the fan was working, I installed the new control board in the unit. Tested the temperature, Rc was 36?& fc 0? . Customer had a digital thermometer taking temperatures. It said the rc was 43? I put the thermometer into the freezer for 25 minutes in it read 22? my meter read 0?. Customer had a mercury thermometer I but it in for 5 minutes and it read 7?. Told the customer if they are using the information of the digital thermometer then they were getting incorrect information. The unit is operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Kyle, TX 78640
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for long dry times, tested unit found unit is heating, ran vent test and found vent completely restricted and moisture developing inside vent hose, advised customer to get restrictions removed before running unit again job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 11/10/2023
"Arrived on site to inspect unit for making loud grinding jack hammer noise coming from unit, per customer. Upon closer inspection found noise customer was talking about, is the dampener making the noise. The dampener is operating as intended and well within the normal decibel rating. Informed customer the noise is normal for the operation of this style of fridge. Job complete."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Lockhart, TX 78644
Andrey
Job Details: 11/10/2023
"Arrived on site to test unit for not going up to temp, tested unit found DSI board 3 burn spots on resistor R1, R2 and R37, called office and tech line for assistance, do to DSI board schematics not available. Tech line could not determine what the issue is, was advised to replace the DSI board again and monitor SR#7737766937, replaced board and tested, igniters are now working properly and unit is heating, if this issue returns customer to call us back, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near Marble Falls, TX 78654
Maurice R
Job Details: 11/10/2023
"Arrived onsite for lights not working in rc. On inspection found the switch was broken, installed new switch and the lights are back on. No water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78130
Andrew
Job Details: 11/10/2023
"Arrived on site to inspect unit for broken spray arm. Upon closer inspection found upper spray arms locking mechanism had warped and become damaged. Not allowing the spray arm to lock in the upright position. No error codes present during diagnostics. Replaced bad spray arm, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model Mvw6230hw2
Near Austin, TX 78748
Scott
Job Details: 11/10/2023
Arrived on site for washer not going into wash cycle and going to complete . Ran diagnostics got 7-1 error . Ran test wash and motor would just hum. Replaced capacitor. Unit passed wash test . Job complete no water leaks detected at this time .
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Manor, TX 78653
Wesley
Job Details: 11/10/2023
Arrived onsite for repeat failure to spin out clothes at end of cycle. The vast majority of cycles will be bedding. Being used in a commercial application assisted living. Called and reported findings to Joe with techline. Unit is currently operating without error codes and passing service cycle and base function testing. Unit will be experiencing accelerated ware due to needs of household. Sr#7737074397 no repair recommendations at this time.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Leander, TX 78641
Miguel
Job Details: 11/10/2023
Arrived on site for icemachine turning off. On arrival unit was on and working but out of cabinet. Found unit working as designed. Removed external fan mounted on back. Confirmed all components working. Pushed back into place and after 15 min it was still working. Unable to verify call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHT01
Near Georgetown, TX 78633
Gerry C
Job Details: 11/10/2023
"WRS315SDHT01 Arrived to install previously diagnosed and ordered parts. I recovered the refrigerant and then replaced the compressor, pre-cooler, service port and dye drier. I charged with the MFG prescribed refrigerant charge and tested. The unit resumed normal operations. No leaks observed during service."
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ01
Near Leander, TX 78641
Miguel
Job Details: 11/10/2023
"Arrived on site for damper knob fallen, removed and replaced damper. Found door gasket fridge was not sealing l used heat gun to form gaskets into place. Call complete. ."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Gerald
Job Details: 11/10/2023
WCG97US6HS00 arrived on site to inspect a cooktop with abnormal flame color. Upon arrival I tested the unit but was unable to recreate the issue. Inspected all burners and found them clean and in good condition. Informed the customer of my findings and advised on use and care. No gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Round Rock, TX 78681
Lou
Job Details: 11/10/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the valve and dispenser failures, I removed and replaced the dispenser and both valves and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS3
Near Jarrell, TX 76537
David Z
Job Details: 11/10/2023
"Arrived on site to diagnose range that popped breaker several times when using the oven. Tested unit and measured Amp draw. Didn't see draw exceed 14.8 amps on L1 or L2. Unit preheated to 500 for a broil with no issues. Elements were already replaced prior. Advised that this is likely due to a failing GFCI breaker, since unit is not grounding and not pulling excessive amperage. Unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC0
Near Austin, TX 78748
Scott
Job Details: 11/10/2023
Arrived on site for washer making a lot of noise in agitating mode . Found slider collar had shifted out of position causing slipping . Replaced slider . Test unit and all checked normal. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78746
Luis
Job Details: 11/10/2023
"Arrived on site for no ice. Ran diagnostics compressor powered on,frost forming only on tubing,when entering evaporator plate frost stops and is cool,diagnosed a possible restriction on evaporator plate unit will need a new evaporator plate. ; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 WP2313624 (Condenser) and 1 W11506635 (Access valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near West Lake Hills, TX 78746
Leonardo
Job Details: 11/10/2023
"Arrived on site to test unit for unit not washing correctly. Test unit and found no error codes, turned unit on to normal cycle and unit filling with correct water level and motor working. Both spray arms are rotating water was bellow 100?. Advised customer to run water at the sink to get it hot. That the unit needs 120?-140? water to work correctly."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Austin, TX 78725
Matthew
Job Details: 11/10/2023
Arrived onsite for unit not running a cycle. Upon arrival inspected unit. Customer stated on multiple occasions unit will not run back to back cycles. In one instance the unit cut off mid cycle. Ran unit and could not duplicate the issue. Customer stated he tried pressing start but unit would only click. All components are currently functioning properly. Customer will monitor. Depending on feedback if symptoms persist at minimum have motor and door switch on hand. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Pflugerville, TX 78660
Gerald
Job Details: 11/10/2023
WTW4816FW3 arrived on site to inspect a washing machine not working properly. Upon arrival I noticed the drain tube was run from the bottom of the unit to the baseboard adjacent to the unit. The customer stated that they have not been able to use the machine since installation. Checked for error codes and found a F8E1 (long fill) code. Rand manual test and automatic test cycles and found that all components are operating as designed. Ordering a new drain tube for R/S. No water leaks observed during service.; ordrng 1 W11244231 (Drain hose)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hutto, TX 78634
Blake
Job Details: 11/10/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the cooktop and installed new grate holders. I reassembled the unit and tested. The unit now operates as designed. No gas leaks detected drying service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78732
Paul
Job Details: 11/10/2023
Arrived onsite for a refrigerator freezing items in the RC. I found the control not adjusting correctly. I replaced the control and set it up. The refrigerator is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Leander, TX 78641
Lou
Job Details: 11/10/2023
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing error codes F6E1 and F3E0 all relating to the sensor. I pulled the unit out and tested the sensor from the control and got an open reading. I tested the sensor at the sensor connector and found it within range. I inspected the sensor harness to the control and found the left side terminal damaged. I removed and replaced the main harness and sensor and tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/10/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found static psi at 25(h/L). Recovered refrigerant and pulled vac. Checked for uv dye but found none around evap coil, compressor or dryer. Recharged system with 5.3oz of r134a. Found static pressure at 50 and run time pressures after 15 minutes at 2/145(low/high). Informed customer to give 7nit 24 hrs to stabilize temps. Call complete"