"Arrived on site for wall oven, inspected unit and work area. Installed parts ordered and tested. Unit is now operating as designed. Job completed. Collected remaining balance $622.83 CC Auth# 4X93P3"

"Arrived on site for range, inspected unit and work area. Customers complaint was oven not igniting at times. Tested unit and found a bad bake igniter. Replaced parts and tested, unit is now operating as designed. No leaks where observed during service. Job completed. Called safety whirlpool and spoke to Neski SR#7736525576 to report my findings."

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, when I opened the unit door, I found detergent at the bottom for the tub which is a clear indication that the motor is not operating. I placed the unit in diagnostics showing error codes F4E3 & F7E1. I cleared the codes and continued with testing. The unit filled with water but the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I attempted to contact the property manager to discuss the repair and quote and got their voice mail. Advised the office (JA) of the situation and they were able to make contact with the property manager and got the repair approved and received a CC on file for the costs of repairs. I quoted $408.38 ($377.26+tax) for service/labor/part-sump/motor assembly. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to test unit for pump constantly running, tested unit found control is unresponsive, cycled power and ran full diagnostics cycle, all components are activating and running as designed, inspected gear case and found no signs of failure, advised customer to monitor if issues persists than recommend control replacement, collected service fee $162.36 CC Auth# 9YHJ4R, job complete"

"Arrived on site to install coupler, customer stated that there is still frost buildup on the top left corner, replaced coupler and inspected corner, found cabinet plastic corner cover has a slight gap causing a small amount of moisture through, took picture and showed customer the issue, sealed gap with silicone and advised customer to monitor at this time job complete"

Tech was assigned as a helper;

"Arrived on site for door closure issue. Found mullion not entering catch correctly,replaced mullion divider added grease to catch tested left side door operation good closing as designed. Customer complaint of gap between freezer door and and fresh food panel not even to other door,informed customer difference is due to either installation of panels or installation of unit into enclosure"

"Arrived on site for no ice. Ran diagnostics weak water flow from valve,unit passed all other diagnostic test,replaced defective valve ran water test passed good water flow. Part $148.52 labor $194.99 plus tax total $371.85; $371.85 CC Auth# 3V94H3"

Arrived on site for crisper drawer issues. Diagnosed a defective left glide assembly replaced defective glide reinstalled drawer tested drawer operation good.

Arrived on site. Ran diagnostics all test passed replaced dispenser pad tested dispenser operation unit working as designed.

Arrived on site found warped and rusted fresh food door ordering new door. ; ordrng 1 LW11258450 (Ff door ss)

"Arrived on site for no cool. Unit not freezing no lights in freezer and fresh food cool,removed evaporator cover found uv dye on evaporator diagnosed a leak at the evaporator. Unit will need a new compressor,evaporator,drier,3 way valve and leds sealed system parts covered. Estimate Part $56.23 labor $1,664.99 plus tax total $1,863.22 need autho approval collected service call fee of $149.99 plus tax; $162.36 CC Auth# V94FMK"

Arrived on site for filter housing door does not latch. Upon arrival inspected unit and housing has failed. Need to replace housing. Replaced housing WPW10394053. Unit is operating as des. No leaks present at this time. Job complete

"Arrived on site for not cooling in both sections. Upon arrival, inspected unit and customer has unit unplugged. Restored power to unit. Unit powered on. Compressor is operating and pulling .64 amps. There is no frosting to evaporator . Need a sealed system repair This is a r134a sealed system . $1138.95 for parts and $474.99 for labor totaling $1613.94 before tax. Customer declined. Job complete. $162.36 check autho # WMCMFL"

Arrived on site to install previously ordered part. Replaced right front burner head WPW10515455. Test unit and is operating as designed. Job complete

Arrived onsite for LED failure and determined all modules should be replaced. Replaced all modules. Unit is now operating as designed. Advised customer on repair.

Arrived on site for No ice production and low water dispensing from water dispenser. Test unit and there is just a small amount of water flowing from dispenser. Test valve and is good. Customer provided filter and replaced it. Unit is now pouring correctly. Ram icemaker fill test and passed. Unit is operating as des. No leaks present at this time. Job complete. $192.36 c.c autho # 4PRCY4

Arrived onsite and found unit operating with failed freezer light. Replaced freezer light. Unit is now operating as designed.

Arrived on site for door does not unlock and drain pump operates only. Upon arrival inspected unit and door is locked. There is no water in basket. Powered unit on and drain pump operates continuously. Unit does power off. Am unable to get into diagnostics mode due to not being able to open door. Need to replace control and pressure switch. Need to order a 2 man and return with prescreened parts. Office to reschedule ; ordrng 1 2man (2 man)

Arrived on site for loud noise. Found loud noise from water valve during fill ordering a new water valve will also order reservoir in case needed. ; ordrng 1 W11548535 (Valve) and 1 W11346622 (Reservoir)

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 . Collected service call fee of $149.99 plus tax total $162.36; $178.60 CC Auth# EHRW4K"

Arrived onsite and replaced the heating element per previous diagnosis. Unit is now operating as designed. All checks good.

Arrived onsite and replaced the console and the console gasket. Charged balance of $239.68 CK Auth# 39U3EN. Unit is now operating as designed. Advised customer on repair. 527303

Arrived onsite for a microwave making a squeaking sound periodically when in use. I found one of the wheels on the turntable ring dragging and causing the squeaking noise the customer was hearing when the plate was loaded down. I replaced the ring and tested. The unit is not squeaking now. Call complete.

"I have Don site for a dryer that is not powering on. Inspected unit and work area. The customer advise at the unit would not start any cycles but that the door light would come on. Tested the unit and found the unit making a clicking sound, and then completely shutting off before showing a power failure error message. I checked voltage at the terminal block and found proper voltage and polarity when the unit was sitting idle. Checked voltage from Line 1 to neutral when the start button was pressed and activated. Found voltage drop to 0 V. Checked Line 2 to neutral when the unit started and found voltage increased to 240 V. Check voltage at the wall and confirm the same issue. The customer advised that every time the unit would start that it would sit off a different breaker in her breaker box every time. The customer showed me it doing this to three separate breakers three times in a row. Did advise the customer that her issue was an electric supply issue. Filled out the incoming voltage checklist and had the customer sign incoming voltage waiver. The customer will need an electrician to fix her electrical supply issues. The unit is working as designed. Call complete."

Ive gone say for a refrigerator that is not making ice. Inspected unit and work area. Took temperature of the freezer and found the freezer at -1?F. Attempt to jump the icemaker and found that the icemaker motor would not turn. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a wash machine that has a broken lid lock. Inspected unit and work area. Did confirm the customers complaint and found the latch completely detached from the cabinet. Replaced the lid lock assembly and tested the unit. The unit began to work and operate as designed. Call complete.

"JFFCC72EHL04 Arrived to inspect cooling issues. The customer advised the cooling started to fail shortly after the last service and they smelled a gas odor from within the RC. Upon arrival, I could hear the sealed system making a spurting noise, indicative of refrigerant loss and the FC was at 45, RC was 32. I found the RC evaporator he pinhole leak at the low side connection and replaced the evaporator. The system had an acrid odor and after removing the compressor, I had to flush the system several times with N to clear the odor and also looked for particulate matter. Finding none, I removed and replaced the compressor and vacuumed the system to 440 microns. The vacuum holding for 15 minutes, I charged with the MFG prescribed refrigerant charge and tested. The unit started cooling and operated as designed. During diagnosis, the left FC slide had broken at the upper drawer retainer and will require replacement. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W10795844 (LH FC Slide Assy)"

"KRFC704FPS03 Arrived to instal previously diagnosed and ordered part. I used heat to re-form the replacement gasket and then removed and existing failed one and installed the replacement. I verified the new gasket fitment and sealing. The ice maker required adjustment and after, the issue was corrected. Operational test good, no leaks observed during service. From prior service: Part 124.28, labor s/c 284.99. The customer paid the service call of 149.99 +tax, the balance, including tax upon completion will be 280.67. $162.36 CC Auth# 9YTFCR"

Don site for oh dishwasher that has a damaged front door panel. Inspected unit and work area. Found the damage done at the top left-hand corner of the door panel. Replaced the door panel and tested the unit. The unit begin to work and operate as designed. Call complete.

Arrived onsite for a no heat dryer. I verified 243VAC to the dryer. I found the red wire at the operating thermostat dangling in the air and not connected to the thermostat. I connected the wire and tested the dryer finding it working as designed. Call complete.

Arrived onsite for a refrigerator that has a dripping leaking sizzling sound. The customer stated product is freezing in the drawer even after turning the temperature to the 3 setting for the RC. I found that the sound the customer was hearing was when the unit was in a defrost and I explained that this was normal operation and how it works. I tested temps and found them good but the RC slowly gets colder because the dampener is leaking cold air when in the closed position. Need to replace the dampener and seal the edges with permagum to correct this. Ordering WPW10594330 dampener control & 212643 permagum. RS for Fri 6/9.; schdld next appmnt for 6/9 FRI !

Arrived onsite for a range with the left side dented. I found the cooktop dented on the left side and took a photo. Ordering W11454367 cooktop. Office to RS.; ordrng 1 W11454367 (Cooktop)

"MVWC465HW3 Arrived to inspect no operation. I entered service test mode and found F7E6 stored in memory and cleared for testing. In manual mode, I found the unit had no motor operations with ether spin or agitate and the mode shifter could be heard. I found the lower harness and motor harness damaged. Office to order motor and harness and contact the customer to arrange return service. No leaks observed during service.; ordrng 1 W11665968 (Harness, Lower) and 1 W11497303 (Motor)"

Arrived onsite for a microwave with the fan not running. We found a pin not pushed in the molex connector that the motor connects to. We snapped the pin in place and tested the blower motor. The motor is working correctly on all speeds now. Call complete.

"Arrived on site to inspect range warming drawer not aligned. Upon further inspection, I found the warming drawer head come off track on the right side. I removed the drawer and realigned the glides and placed the drawer back in place. I demonstrated to the customer on how to re-install the drawer should it slide all the way out again. Customer advised their inspector told them something is missing. I demonstrated how the glides slide into place on the rails and explained that if the drawer is not pulled out from the middle, it will cause the metal rails to jam into the plastic glides and get stuck, at which time, they would need to pull the drawer back out and alight the glides with the rails and slide the drawer back in. I tested the cooktop burners and oven and all is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect cooktop burner not reducing to simmer. Upon further inspection, I tested the burners and found the middle burner flame going out when turning the valve to simmer. I removed and replaced the valve and retested and unit is operating as designed. Using my liquid gas leak detector, I tested the gas line connections and found no gas leaks. Reassembled the unit and retested and all burners continue to operate as designed. No gas leaks detected during service, job completed."

Arrived onsite and replaced control kit to restore fill tube heater function. Advised customer on repair. Advised that ice production should resume within 3 days. All else checks good.

Arrived onsite and completed repair by installing the main control and testing. Unit is now operating as designed. Advised customer on repair. All checks food. Charged balance of $401.98 plus tax. $500.41 CC Auth# 9UKF34 526847

Arrived onsite for unit not draining and stopping mid cycle. Upon arrival inspected unit. Found no standing water in unit. Ran test and found wash motor not energizing. Unit did fill and drain properly. Ran diagnostics and confirmed wash motor failure. Replaced wash motor. Tested and unit is now functioning properly. No leaks present at this time. Job complete

"Arrived onsite for unit tripping breaker. Upon arrival inspected unit. Customer stated tripping is intermittent. Once a week to every other use. Preheated until to 350 degrees and unit heated and cycle properly. Customer stated that this was an issue prior however the builder sent and electrician out did something unit worked for about 3-4 months then started again. Unit cycling through entire visit. Notified customer that if it were a component of the unit, it should have failed. Verified voltage and connection at terminal block . Unit did not trip breaker during visit. Unit is running on GFCI breaker. Notified customer of Nuisance tripping filled voltage checklist and sent customer square D contact info. Job complete"

"Arrived onsite for double wall oven, upper oven, shutting off. Customer stated he cannot use the upper oven, only the lower. On arrival put unit in diagnostics. Found stored error code 6/4 communication error. Power cycled unit due to intermittency. Tested temperature at 350 degrees and reached target temperature and maintained. Customer stated usually cooks at higher temperatures. Set unit to 425 degrees . Also tried convection bake. After power cycle could not duplicate any issues. Unit heated and was cycling properly. Customer will monitor. Job complete"

Arrived onsite for unit not heating. Upon arrival inspected unit. Found unit does power on and tumble. Verified supply voltage and has 242vac. Disassembled and inspected. Found cutoff failed. Replaced cutoff and tested. Unit is now heating and cycling properly. Notified customer that they may want to inspect the external ventilation if over a years time. Job complete ; O-emld tckt

"Arrived onsite for fridge section freezing food. Upon arrival learned that doors had not been opened in several days. Used thermal coupling to monitor temperature. Found unit cycling and temperature run from a Low of 33- high of 40 degrees. Thermistors test fine. Took pics of current condition and called tech line for assistance. Customer home is rental, little to no food product and food that is freezing are a couple items on the highest level top shelf, under the air duct. Tech line stated without product and with normal use, the unit will have drastic swings in temperature. No product to maintain internal temperature and could cause extended run time. According to tech line Unit is functioning as designed. SR#7736263616. Job complete"

"Arrived on site for unit not operating. Upon arrival. Control panel is not responding. Replaced control W11305308, and housing W1168911. Test unit and unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to install previously ordered part. Replaced water line fitting. Test unit and is operating as designed. No leaks present at this time. Job complete. Collected remaining balance. $160.97 c.c autho # 4AURHK

Arrived on site to replace both control boards. Replaced board turned both ovens on and no error codes job complete.

Arrived on site to test unit for unit giving run away temp error test unit and found unit reading 147? at room temperature. Replaced sensor and control board test unit and unit test good job complete.

Arrived on site to test unit for fan making loud noise. Test unit and found fan blade had come loose from motor. Secure fan blade test unit and unit test good job complete.

Arrived on site to test unit for broken cookto. Test ui it and found thermal break. Replaced cooktop glass test unit and unit test good job complete.

Arrived on site to diagnose washer with lid issues. Found lid was cracked and split by the left hinge. Replaced lid and verified unit locks and starts cycles. Repair completed.

Arrived on site to test unit for right front burner not working. Found thermal crack on glass above right front burner. Will order new glass cooktop did not replace any parts due to crack not wanting glass to break when removed to work on burner. Will replace burner and switch in return visit. Office to reschedule ; ordrng 1 W11223306 (Cooktop)

Arrived on site to test unit for control board not showing display. Found and control board replaced board test unit and unit test good job complete.

"Refer callback to Whirlpool, Arrived on site and inspected refrigerator and found ice production is good but ice in bin is frozen/stuck together. Cleared bin and ice will now dispense properly. Customer says vegetables spoil quickly, inspected evaporator and frost pattern looks good , Evap fan is running, sent a short video to KB/service management. Air can be felt exiting damper and return air is clear. There are several items on top shelf that may be restricting airflow but no other issues. Recommended allowing this area to be clearer, reported customer experience to techline, fruits and vegetables should not be loose in bins, job complete. 7736574863"

"Arrived on site to test unit for not completing wash cycles. Found bad capacitor preventing motor from engaging. Also found belt slipping on cam. Replaced motor run capacitor, belt and cam assembly. Unit now working as designed. Collected $338.64 for parts and labor. No leaks detected. Job complete. $338.64 CC Auth# 939WR3"

Arrived on site for washer starting and then ending cycle .ran diagnostics and got wash motor error . Replaced sump and motor .ran diagnostics all checked normal. No water leaks detected at this time . Job complete

"Arrived on site to follow up on washer that is experiencing issues starting / dim lights. Found voltage at 124vac, proper polarity. Replaced ACU and Control both and tested. Verified that unit powers on with no dim lights and no excessive silicon. Verified cycles start and fill. Repair completed."

"Arrived on site and inspected refrigerator and found waterline to icemaker is frozen, Water sprays out of waterline on the top of the fridge when icemaker runs. Used steamer to thaw it and icemaker is now cycling properly and filling properly, job complete"

Arrived onsite for washer leaking from front left. On inspection the washer had the tub ring . Installed the new tub ring to stop the leaking. Ran unit diagnostics cycle and no water leak detected during service.

"DIFFERENT ISSUE FROM PREV REPAIR. Arrived on site ran test diagnosed a heater,replaced defective heater tested unit unit working as designed."

Arrived on site for no ice. Found broken grid cutter wire replaced defective grid cutterPart $188.34 plus tax; $203.88 CC Auth# 4UKL39; used 1 W10919199 (Grid cutter) from stock

Arrived on site. Retrieved data logger will return logger to office to have manager review data ; O-emld tckt

Arrived on site to test unit for locked clothes in unit. Door wash locked on arrival and unplugged. No water in tub but when unit was plugged back in it automatically went into drain. Powered unit down and removed load of locked towels. Ran diagnostics and unit is continuously thinking drum is full of water even with pressure sensor hose disconnected. Recommend replacing ACU and pressure sensor. Customer stated she would like to consider options and would contact us if wishing to proceed with control and pressure switch replacement. Collected service fee of $162.36. Attaching quote to pics. $186.71 CC Auth# 3JVEN9

"Arrived on site to test unit for thumping noise. Found an 8d nail caught on bottom of felt pad on front panel of dryer. Removed nail, unit now working as designed. Collected service fee of $162.36. Job complete. $162.36 CK Auth# 43T34E"

Arrived on site to test unit for oven not heating properly. Found customer was using a hanging oven thermometer. Also found temp was offset +20 degrees. Advised customer against using oven thermometer as stated in owners manual as thermometers cannot keep up with temp fluctuations. Reset calibration to 0 and tested to 350. Unit was cycling between 375 and 320. Elements cycling properly. Reset calibration back to +20 per customer request. Unit is currently working as designed. Job complete.

"Arrived on site to test unit for no/little ice production. Found reservoir drain pump was receiving proper voltage(14vac) but not engaging. Found bin thermistor was reading open and water level sensor was not sensing an empty reservoir. Recommend replacing bin thermistor, recirculating pump with built in level sensor, bin thermistor and pump harness. Customer approved of repair. Office to collect service fee from CC on file. Attaching quote to pics. Office to reschedule. ; ordrng 1 W11542868 (Drain pump) and 1 WPW10511923 (Bin thermistor)"

Arrived on site to replace burner heads. Replaced burner heads test unit and unit test good job complete.

Arrived on site to test unit for unit not washing correctly. Test unit and found and sump and motor. Replaced sump and motor at $195.42 and labor at $214.99. Test unit and unit test good job complete. $488.70 CC Auth# 94394J

"Arrived on site to test unit for grinding noise coming from turntable. Found bad turntable motor, replaced motor at $102.99 and labor at $234.99. Test unit and unit test good job complete. $365.86 CC Auth# 3M4XP9"

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. Did confirm the customers complaint and replaced the strike. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived on site to inspect dishwasher handle being loose and the toeplate loose. Upon further inspection, I tightened the door handle and found the toeplate missing a screw. Installed a screw and adjusted the toeplate. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for blank screen. Found bad console, console turning on and off. Will order new console office to reschedule ; ordrng 1 W11296171 (Console)"

"Arrived on site to inspect refrigerator ice maker bin with large clumps of ice inside. Upon further inspection, I found where the ice maker is leaking water at the back right corner and the water is going into the ice bin and creating large chunks of ice and keeping the dispenser from operating properly. I quoted the customer $336.18 ($310.56+tax) for service/labor/part-ice maker and customer paid in full with CC ($386.61 CC Auth# A33L93). I removed and replaced the ice maker and tested and cleaned the ice bin out for the customer. Unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived on site to install damper. Installed damper WPW10291572. Test unit and is operating as designed. Job complete

"Arrived on site to test unit for no power, tested unit found wet clothes still in tub and lid closed, tested pump and found it shorted reading 1.3 ohms, will need to replace control, drain pump and potentially lid lock, pump provided is not correct, ordering correct pump and lid lock, reschedule for 6/12; ordrng 1 W11399437 (Pump) and 1 W11394572 (Lid lock)"

Arrived on site to install previously ordered parts. Replaced motor pulley and nut. Also lowered all leveling feet. Test unit by running a drain and spin cycle. Unit is operating as designed. No leaks present at this time. Job complete. $135.80 c.c auth# 4993AJ

Arrived on site to test unit for left valve broken. Test unit and found broken valve. Replaced manifold test unit and unit test good no leaks present at this time. Also found flames are way to high and yellow. Advised customer to convert unit to LP. She is on propane and unit still on natural gas. Job complete.

"Arrived on site to inspect refrigerator water dispenser not dispensing water with a new filter. Upon further inspection, I tested the water dispenser without the filter installed and it dispensed water properly. I placed the filter back into the housing and retested and the water began to dispense properly, but shortly began to go to a trickle then stopped. I quoted the customer $365.02 ($337.20+tax) for service/labor/part-filter housing and the customer agreed to the repair and paid the service fee of $162.26 ($149.99+tax) with CC ($162.36 CC Auth# R443KK) leaving a balance of $202.66. I am ordering the filter housing and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 06/07/23 (KC). No water leaks observed during service.; ordrng 1 WPW10394053 (Filter housing) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I pressed the cancel button and nothing happened. I verified voltage at the junction box. Removed the outer door panel and inspected the control panel. Tested voltage to the fuse and got 122V. Ohmed out the fuse and found it open. I quoted the customer $296.90 ($274.27+tax) for service/labor/part-fuse and they paid in full with CC ($296.90 CC Auth# 43FWJ4). I removed and replaced the fuse and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced of the compressor, dryer, and access valve. Ran nitrogen in through the system and ran it up to 130 psi for 20 minutes with no drops in pressure. Vacuumed down the unit to -30 psi for another 10 minutes charge the unit up with 56 g of R600 and tested the unit. The unit began to cool and operate as designed. Call complete."

"Arrived on site to diagnose range with bake element issue. On arrival found the element had arced and blew a 1 inch hole in the hidden pan. Advised customer we need to replace the element and pan to resolve. Provided estimate of $72.80 Parts, $274.99 for removal and replacement of bake pan and element. Customer approved. Ordered pan and element. Office to schedule when part strives. Collected service fee of $162.36 CK Auth# NNLE9V. ; ordrng 1 W11379357 (Hidden Bake Pan)"

"Arrived on site for a standup freezer. That is not closing properly and is popping open. Inspected unit and work area. Found the bottom hinge not flush with the cabinet. Did not find any abnormality with the hinge itself but the cabinet was popping out, causing the door to be able to close, but then would pop back open within five seconds. Attempted to fix the positioning of the bottom hinge by tightening down the screws and found that the strip screws were turned but were completely stripped. I called whirlpool techline and spoke to Nate SR# 7736557174. He had me take several photos of the damage done to the cabinet and advise that based on the current information about the unit would be sent to review for non repairable designation. He asked to have the customer contact customer service for further assistance. Call complete."

Arrived on site to test unit for no ice production. Found when powered on on/off button would continuously flash indicating a open/shorted bin thermistor. Thermistor resistance at molex was 600ohms. Also found water level sensor was not reading water levels properly. Recommend replacing bin thermistor and and recirculating pump. Spoke with KC and forced scheduled for 06/07. Attached quote to pics. Collected service fee of $162.36. $162.36 CC Auth# 9PYELV; ordrng 1 WPW10511923 (Bin therm)

"Arrived on site and installed previously diagnosed left RC door switch, RC module, and FC switch assembly. Also removed excessive frost build up off evap. Unit now working as designed. Advised customer to ensure FC door is being closed properly to prevent and further frost build up. Rails are working as designed, gaskets are all sealing properly. No leaks detected. Job complete."

Arrived on site to test unit for temps not correct. Preheated unit to 350 with no issues. Found temps were correct and within range. Contractor stated inspector found temps to be incorrect. Showed how it states in owners manual not to use hanging thermometers as they cannot keep up with temp fluctuations. Unit is working as designed and cycling elements properly. Job complete.

"Put on site for a wall oven that is still flashing the F6 E6 (appliance manager lost communication) error code. Inspected unit and work area. Attempted to remove the wall oven from the wall and after removing the four side screws into the cabinet, found a pair wall oven would not come out. Checked underneath the kickplate and did not find any issue with the cabinet. the customer called Fergusons to figure out if there was any kind of installation issue. Fergusons had advised that they installed a rear mounted anchor to the backside of the appliance, and then they would need to come out to remove that for us to be able to work. Did advise the customer to have Fergusons remove that prior to any further service and the office will need to contact the customer about a return date due to need for Ferguson to uninstall the wall oven. ; O-emld tckt"

"Arrived on site for dryer needing previously diagnosed panel, hinges, and holders. Upon arrival reconfirmed issue and installed parts. Found dryer working as designed without triggering door alarm. Call complete"

Arrived on site for cooktop not allowing front right burner to turn on. Upon arrival confirmed issue. Found power frost infinite switch was 244v and receptacle block was in good condition. Found front right burner failing. Replaced burner and found unit working as designed. Call complete

Arrived on site to diagnose icemaker that is making no ice. Examined unit and found no water entering. Found good supply. Replaced inlet valve and tested. Verified proper flow from unit with new valve. No water leaks found. Repair completed.

"Arrived on site to diagnose washer that is not finishing cycles. Customer said it never seems to agitate and finish. Just drains out. I tested the unit in diagnostic and found error F7E6, which is a motor circuit open code. Unit passed all diagnostic tests and also ran in drain and spin / clean washer cycle. Based on symptoms and error the issue is likely originating from failure on the control or a weak connection in the harness. Ordering wiring harness / motor / control to resolve. Return visit set for 6/7. ; ordrng 1 W11026785 (Motor)"

"Arrived on site to follow up on washer clicking when agitating. Drilled out rotor and replaced gearcase, rotor, slider and clutch. I tested the unit loaded on fast agitate and confirmed clanking sounds are gone. Unit is working as designed at this time. Repair completed."

"Arrived on site for washer making a loud noise at start of cycle then showing complete. Upon arrival found no errors in diagnostics but found noise occuring in all spin/sense settings. Found cam loose and shredding under unit and capacitor bad. Replaced cam, belt, and cap. Reassembled and tested unit. Found no leaks and washer working as designed. Call compel"

"Arrived on site to inspect refrigerator leaking water from ice dispenser. Upon further inspection, I found droplets of water on the dispenser tray coming from the ice dispenser. When I opened the FC door, I found condensation in the ice chute. I tested the separator and found it closing properly and appearing to seal. I poured a small amount of water into the ice chute and after approximately 4-5 seconds, the water began to leak out. I removed the separator and found a small amount of mold building up on the ice door gasket and the gasket was mis-shaped (photo). I replaced the separator and tested. Its operating and closing properly and sealing as well. I found some caulking around the gapping in between the chassis and liner that was bad. I r,does the old caulking and re-sealed the gap and cleaned up all left over residue. Unit is operating as designed. Customer does not have the unit connected to water. No further water leaks observed at the end of service, job completed."

Arrived onsite for a refrigerator to replace possible SS components. I tapped the system with the unit equalized and found the pressures at 52 psi and the system fully charged. I replaced the compressor and filter drier adding an access valve on the compressor. I vacuumed the system and added 5.5 ozs of R134A refrigerant. I tested the unit and was at 2 psi on the low side and 125 psi on the high side. The unit is working as designed. Call complete.

"Arrived on site for Double wall oven, inspected unit and work area. Customers complaint was lower oven gets hotter. I used my thermal coupler and tested the temps set @ 350? I took 3 temps and the average temperature my thermometer was 354?. I. Calibrated the unit down 35? per customers request. I also showed customer on how to calibrate if they need to change it. Unit is operating as designed. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Installed parts previous tech ordered and applied the silicone. Tested unit and found that the icemaker was leaking and will need to be replaced. Spoke to SC and said P&L where under the callback warranty. Im ordering the icemaker and reschedule for 06/08/23. Leaks from icemaker where present. ; ordrng 1 WPW10300024 (Icemaker)"

Arrived on site to install parts diagnosed. Installed new blower and tested. Unit is now operating as designed. Job completed.

Arrived on site for unit not washing. Upon arrival ran diagnostics and got error code F4-E3 wash motor not running. Inspected unit and found pod sitting at bottom of unit. Need to replace sump and motor. Ordering sump and motor.office to reschedule ; schdld next appmnt for 6/7 WED !

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was touch screen not being responsive. Entered diagnostics and retrieved multiple codes of F6E4. Im ordering the panel and returning with control board. Returning tech to replaced both on the following visit. ; ordrng 1 W11293216 (UI PANEL)"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit making noises and burnt smell. Tested unit and found no smells or noises. I advised the customer and explained that somethings the belt can get stuck on the tensioner and have burnt smells. I inspected the terminal block and everything looked good. I quoted the customer for the repair kit $45.21 and $214.99 labor/svc. Customer accepted and I replaced parts and tested. Unit is now operating as designed. Job completed. $281.67 CC Auth# N49R3J"