Arrived onsite for using the microwave button causing the oven to come on. Gained access and cleaned the connection wiring harness to the console and reset unit to repair. Unit is now operating as designed. No error codes or evidence of ongoing failures. Advised customer on repair. All checks good.

"Arrived on site to inspect unit for drain hose issue. Upon closer inspection found home inspection stated high loop wasnt pronounced enough. Readjusted drain loop to have proper high loop and secured with zip ties. Ran test on unit found drain not engaging fully and sounded like it had a significant load during normal operation. Replaced drain pump, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10876537"

Arrived onsite for unit not making ice. Upon arrival inspected unit. Ran test and found line side to valve on ice maker shorted also causing valve side on valve to fail. Replaced both ice maker and valve. Tested and unit is now functioning properly. Job complete. Used w10884390 and wpw10420083

Arrived on site for fridge not making ice . Found unit is making ice but not dispensing it . Ice door is not opening completely and cubes getting stuck in door chute . Will need to shim left rear side to make sure of good door closure. Ordering dispenser and shims . Return set 8/9. No water leaks detected ; ordrng 1 W11678832 (Dispenser) and 2 4387828A (Shim)s

"Arrived on site for refrigerator not cooling, no lights working, door agar light on. I can hear the condenser fan running but nothing else. Unable to get into diagnostics as screen is off. Removed back panel to inspect why condenser fan is going. Found harness from plug was not properly inserted. Secured rear harnesses. Verified operation. Call complete. No parts."

"Arrived on site to inspect range oven door damaged glass. Upon further inspection, I found the oven door inner glass broken (photo). I disassembled the door and cleaned the broken glass out of the frame and installed a new inner glass and reassembled. Tested operations and unit is operating as designed. Job completed. W11399628"

"Arrived on site to install unit for freezing food in RC. Found damper failed as well as control, replaced damper and control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10854027 WPW10479155"

"Arrived on site to diagnose washer that is not draining. I tested the unit and found unit would not drain at all. I checked the control and found it was putting out 120 to the drain pump, with 1.8 ohms resistance. Drain pump will not spin. I removed the pump and found no debris logged in it. Unit needs new drain pump to resolve. Model engineering digit was incorrect so parts issued will not work. Ordering parts for engineering digit. Return visit set for 8/9. I drained the unit on site so pump can be easily swapped. ; ordrng 1 W11399437 (Drain Pump) and 1 W11591637 (Lower Harness) and 1 W11543997 (Control)"

"Arrived on site for lights flashing and not operating. Upon arrival, held cancel button for several seconds and restarted unit. Test unit by running a normal cycle and an express cycle. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to diagnose refrigerator building some moisture in the top right corner of the freezer compartment / side. Customer also pointed out door was not square either. I found the door is off center and tilted to the top left. When the door is closed the panel is rubbing in cabinets and keeping that corner from closing fully. Customer informed me Tri Supply is already handling the door panel replacement since the door has some discolored stainless. I advised the customer to have the door situation resolved before we make any adjustments since the door is coming off. Called tech line and informed them doors / panels have been replaced 3x already. SR7739648416. Customer will follow up if assistance is needed once doors are replaced again. No work performed.

"Arrived on site to test unit for not drying dishes, tested unit found all components activating and heater is getting hot, noticed that customer is not using rinse aid, explained to customer that unit is designed to work with rinse aid, stated to customer that do to plastic tub heater does not get hot enough to completely dry dishes and propping door open at the end of cycle will help to air dry, at this time job complete no parts installed"

Arrived onsite for a refrigerator that is making some ice but not much. The customer showed me what the new icemaker that was just replaced had made since yesterday and there were only 16 cubes in the bucket. I tested temps and the FC was at 3 degrees. I tested the icemaker and the arm was catching on the mold and it was reacting like the bin was full. I installed another icemaker. I ran a harvest test and the mold filled properly. I found the right RC door gasket tearing and it will need to be replaced. Ordering W11456682 gasket. Office to RS. Installed W11455232 ICEMAKER.; O-emld tckt

Arrived onsite for washer pausing mid cycle. I found a F5E1 door latch error code present. Found the lid not showing closed correctly. I replaced the latch and ran diagnostics. All functions now pass and the unit is operating as designed. No water leaks present at time of service. Call complete. INSTALLED W10861642 LATCH.

"Arrived on site for a refrigerator that is still not cooling properly. Inspected unit and work area. The customer advised the unit is still not making ice and theyve had to throw away multiple items in the refrigerator. I took temperature of the freezer and found it at 21?F and dropped to 19?F before completely turning off. I also took temperature of the refrigerator and found it at 46?F. I gained access to the compressor and did not find it hot at all. I open the refrigerator and freezer doors and found the compressor kick back on immediately and start cooling after three minutes. I found that once temperature hit 19?F again, the unit powered itself off from cooling. I called Whirlpool Techline and spoke to Travis SR# 7739650107. He had me check resistance through the thermistor and we found the unit at 50?F after leaving the door open for two minutes. He asked me if there was anything in the refrigerator itself and I advise that the unit was cleared out. He stated that this unit is a load dependent refrigerator, meaning that the unit would not regulate temperature, unless if items were stored in it. He advised that the temperature fluctuations would cause the unit to short cycle and not drop down to proper temperatures because his unit did not track the freezer temperatures. He advised to make no repair at this time. I spoke to SW and we went through a variety of checks. I did find that the refrigerator thermistor that was supposed to be clipped into. The damper, was stuck in the air channel between the freezer and refrigerator section potentially causing this issue. I explain to the customer what I did and advise them of what tech line was requesting. Techline requested that they placed at least 5 gallons worth of water in the freezer to allow heat inside of the freezer section and allow the unit to cool for longer. He advised to call back if any other issues persist. Call complete. No parts were installed."

"Arrived on site to test unit for water leak, tested unit found leak is in the freezer do to ice maker fill tube extension is missing, ordering part reschedule for 8/13; ordrng 2 WP217455 (Fill tube extension)s"

"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker(W11455232), unit is now working as designed. No leaks detected. Job complete."

WCE55US0HS01 Arrived to install parts. I installed all of the knobs and tested. Operational test good.

Arrived on site for washer not working. On inspection went into diagnostic cycle started it up and it never ran. I pulled power for 45 seconds. Power it back up and the it the same thing. Need control board and Ui. Office to reschedule when control board arrives. ; ordrng 1 W11626077 (Ui control board.)

Arrived on site to test unit for no light in RC. Recommend LED replacement. Office to reschedule. ; ordrng 1 W11470191 (LED assembly)

"Arrived on site to test unit for not igniting. Upon arrival customer showed that the rear left burner does not ignite, no spark being produced but gas is being dispersed. Unit would need a new spark module and surface igniter as precautionary. Tried to pull the unit out but due to unit sitting on 2X6 blocks customer would have to make the unit accessible to do the repair. Customer will call the installers to have them onsite to uninstall and reinstall the unit after repair is complete. If a timeframe cannot be coordinated with the installers, a 2-man would be required to complete this repair. No parts installed, rescheduled for 08/09 AM.; schdld next appmnt for 8/9 FRI AM"

"Arrived on site to test unit for not igniting. Upon arrival customer showed that the rear left burner does not ignite, no spark being produced but gas is being dispersed. Unit would need a new spark module and surface igniter as precautionary. Tried to pull the unit out but due to unit sitting on 2X6 blocks customer would have to make the unit accessible to do the repair. Customer will call the installers to have them onsite to uninstall and reinstall the unit after repair is complete. If a timeframe cannot be coordinated with the installers, a 2-man would be required to complete this repair. No parts installed, rescheduled for 08/09 AM.; schdld next appmnt for 8/9 FRI AM"

"WFE320M0JS4 Arrived on site for unit not powering on. Upon arrival, the breaker was in the tripped position. Turned breaker back on and proceeded to run Broil to 500 degrees. Ran for 30 minutes and followed up with running Bake for 30 minutes. Unit is now functioning as designed. No parts replaced"

"Arrived on site to follow up on washer with no power. Found power going out of filter, but replaced to be sure of no I intermittent short. Following wiring I found control status light was out, but had 120v. Replaced control. I verified light came on, and I had power to console connector. Console still would not power on. Replaced console since verified good voltage going to it. Tested unit and verified all functions working as designed. Unit completed diagnostic cycle and quick wash. Parts used - W11316771, W11325569, W11550649."

Arrived on site to drop off the lint trap. The customer met me at the door and advised that she would install it herself. The unit is working and operating as designed. Call complete. W11603116.

"WRF990SLAM02 Arrived on site for unit not entirely cooling. Upon arrival, customer states there is no issue with cooling however the ice maker is still not making ice. Proceeded to inspect fill tube heater and its clear. Visually checked all wires and connectors and all checks good. Proceeded to enter diagnostics to test 57 and ice harvest test passed. Continued to run fill tube test and water is entering into the ice maker. Ice box fan is running cold air as well. Found no errors pertaining to ice maker issue. Power cycled unit and advised customer to monitor unit. If issue persists again, advised to call back warranty company. No water leaks detected at this time. No parts replaced."

"Arrived on site to test unit for burn smell and loud noise, tested unit found a loud vibration noise coming from blower wheel, exposed and found chunks of lint and sand accumulated on the blades removed cleared out all lint and tested, noise is now gone, could not detect any burn smell and it is possible that some pet hair got on the heater and burned up, unit is running as designed do to excessive amount of sand in the unit advised customer to shake out the clothes before loading into washer , at this time job complete no parts installed"

WTW4816FW3 Arrived to install part. I was able to shut off the flood stage and found the control had F1E1 and F3E1 and cleared for testing. I verified the pressure transducer error and replaced the control and calibrated. Testing within service test mode revealed all functions returned to normal. No leaks observed during service.

"Arrived on site for oven, not heating. On inspection, I found that the oven was heating now. The customer said that has been intermittent when it would work and not work. I gained access to the burner and saw that the ignitor was not glowing at full potential. I installed a new ignitor and the new IA alot brighter then the old ignitor. The oven is operating as designed during service and no gas leaks detected during service."

"WDT730PAHZ0 Arrived on site for unit not draining and spray arm compromised. Upon arrival, customers mentioned their contractor forgot to remove knockout plug from disposal. To make sure unit is running within specs, ran over diagnostics and passed. Proceeded to replace spray arms prior to running diagnostics. Unit is functioning as designed. No water leaks detected at this time. WPW10491331 spray arm and WPW10448645 spray arm."

"Arrived on site to inspect cooktop arcing. Upon initial inspection, removed the glass top and have found that the two front elements have broken clips allowing them to slide move around from the frame. The left front element lead made contact with the left rear element base causing arcing. The left front element will need to be replaced on the return visit along with the clips to hold the elements in place. I am ordering the element clips. Office to schedule return visit. ; ordrng 6 WPW10225448 (Element srings (clips))s"

"Arrived on site to replace previously diagnosed console, replaced console and tested, unit is now running as designed, advised customer to get unit connected to Wi-Fi job completed installed W11600355"

WRS311SDHM08 Arrived on site for ice dispenser cracked. Upon arrival found ice maker tray and container had a crack. Replaced W11700250 ice maker and WPW10558424 ice container. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis on the F1E1 error code, I removed and replaced the main control and calibrated the unit. Tested in diagnostics and unit is operating as designed. Made recommendations for use and care, as well as, detergent and softener use. No water leaks observed using service, job completed. W11603810"

Arrived on site for upper rack falling down and loose handle . Tightened set screws on handle . Replaced adjusters with adjuster kit W10712395. No other issues with dishwasher . No water leaks detected at time of service . Job complete.

"Arrived on site to test unit for gasket falling off, tested unit found the installers attached a piece of plastic on double sided tape to close the gaps around the dishwasher and that part is not related to the unit, advised customer to remove it since it doesnt effect the functionality of the unit, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site for not cooling. Upon arrival inspected unit and unit is powered on with all fan operating,but is hot in both boxes. Power cycled unit to run diagnostics. Get a click at compressor but compressor does not operate. Unit does this continuously. Need to order sealed system repair. Ordering compressor, access valve, Uv drier, nitrogen, and R600 kit. Office to reschedule.; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site to inspect dryer stopping mid cycle. Upon initial inspection I placed unit into diagnostics showing no error codes. I gained access to to all components and tested all thermostats, sensor and switches. All test good. I checked the all the connections and all connections look good. I found a good amount of lint buildup inside machine (photo) and around lint compartment. I cleaned all the lint and hair from the unit and lint filter. I will have the customer monitor the issue going forward. No parts installed."

Arrived on site to inspect dishwasher not drying. Upon further inspection ran diagnostics and observed error code F7E1 (no heat). I then ran a test cycle to check that all components function properly. Heater is working and no issues with heater circuit. Heater was in lockout but now it is cleared. The customer has been using detergent pods with a rinse aid in conjunction with liquid rinse aid which can contribute to over suds and lead to problems with heater as well. I advised the customer to make sure their incoming water is hot enough and using correct detergent going forward. Unit is operating as designed. No water leaks observed during service. No parts installed.

"UNIT 427. Arrived on site to inspect unit for not heating. Upon closer inspection found diode and capacitor failed. Replaced diode and capacitor, tested unit, unit is now heating. Job complete. USED W11256462 WPW10574736"

"Arrived on site to install unit for lid not locking. Upon closer inspection placed unit into diagnostic cycle unit ran with no issue, however drain is backed up and water spilled over while home owner was present. Checked unit in customer mode unit operated as designed. Informed home owner to have plumbing issue addressed. Job complete. NO PARTS USED"

"MHW6630HW2 Arrived to inspect draining issue. I found service test mode had F5E2, F5E4, F0E1, F8E1 and F0E2 stored in memory and I cleared for testing. The unit was operable, but due to the error codes, I inspected the drain pump assembly. I found and removed a buoyant piece of foam that had been moving around within the strainer assembly and retested. The unit resumed all normal functions and operated as designed. I advised the customer on detergent type and amounts. Drain safety strap added. No leaks observed during service."

"Arrived on site to replace previously diagnosed compressor, flushed out system with nitrogen, replaced compressor, dye drier and access valve, vacuumed system Dow for 20 minutes, vacuum held good, charged system with 51g of R600, evaporator started to develop a frost pattern, advised customer to monitor for the next 24 hour before loading no leaks detected job complete installed W11506635, WPW10143759, W11686820"

TGP305TQ1 Arrived on site to replace ordered parts. Proceeded to replace WP98006102 knob and WPW10641988 thermostat. Tested unit and now unit is functioning as designed.

"MVW7232HW2 Arrived to install previously diagnosed and ordered parts. I removed and replaced the gear case, basket and wash plate and recalibrated the control. Testing revealed all functions returned to the unit. No leaks observed during service."

"Arrived on site to install unit for possible gas leak due to customer smelling gas. Upon closer arrival customer stated that smell is noticed when using bake cycle. Inspected bake element found all orifices ignited, used gas leak detector to check for unburnt gasses or leaks. Found no signs of leaks or unburnt gas. Job complete. NO PARTS USED."

"Arrived on site to replace previously diagnosed control, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11603810"

Arrived on site to install sump and motor assembly to resolve INOP wash motor. Replaced sump and tested. Verified motor kicked on and was washing as designed. No water leaks found. Parts used - W11613479.

Arrived onsite for a wall oven that seems like its gonna fall out after the last service. I found the oven had jumped the wall screw heads due to the correct trim never being installed on the oven. I removed the factory screws and replaced them with a screw that has a washer flange that the customer had. The oven is secure now and it cannot come off the new screws. Call complete.

"Arrived on site to diagnose washer with low fill levels when in use. Customer was unhappy with how low the water is filling, and clothes are even sometimes partially dry. I tested the unit and did find a slow fill, which I traced to the hot valve being turned OFF. I turned on the hot valve and showed customer cycle and fill settings to get an acceptable level of water. I also assisted them in setting up the Maytag app to get software updates on their phone. Tested and confirmed proper levels and unit working as designed. Repair completed. No parts needed."

"Arrived on site. Found a defective door,replaced defective door checked door operation good. Used w11631031"

Arrived on site for cooktop burners sounding loud like blow torch. Found his is a range. Checked broil and bake and those were normal. Changed 1 orifice and switched manifold to Lp. No flame at all. Switched back. Adjusted valve with inside set screw. Still loud on high. Customer says he thinks its natural gas and I agree. Ordering burners and caps. Reset for fri am; ordrng 1 W11605759 (Caps) and 1 W11575584 (Burner heada)

"Arrived on site or a washing machine that has a broken agitator. Inspected unit and work area. The customer showed me that the top the agitator had broken again, but the bottom part of the agitator was still secured. I found the agitator bolt still in its place, but the agitator top broken off of the lower portion of the agitator. I called Whirlpool Techline and spoke to Rich SR# 7739654601. He advised that because the agitator top keeps breaking, the issue would have to be with the customer overloading it for yanking out the clothes that are tangled, causing the agitator to break. I did advise him that the customer has been trying to keep their load sizes to a minimum. He advised at this point, the only thing to do would be to replace the agitator and agitator bolt due to this ongoing issue. He advised to make no further repair to the machine. I replaced the agitator and agitator bolt and tested the unit. I found the unit working and operating as designed. Call complete. WP3951744 and W10772621."

AER6303MFB5 Attempted arrival. The customer had an emergency and had to leave before I could complete the service. The customer had me set service at a later date. ; schdld next appmnt for 8/20 TUE !

"Arrived on site for continued vibration sounds. Upon arrival, inspected unit and unit has not been installed correctly per previous visit. Talked to builder and he is insisting that I reinstall unit. I do not have capabilities to do installs. Contacted techline for assistance. Spoke with Jeremey. Explained the issues. Notes were documented and was asked to call trade care team. SR# 7739652175. Contacted l trade care team spoke to Nancy. Sr# 7739610884. Am told that installation is not a warranted repair. Notes have been added. Job complete"

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water. Used w11700250"

"Arrived on site to test unit for not staying running after pushing start. Replaced faulty PTS switch(W11625516), unit is now working as designed. Job complete."

"Arrived on site to test unit for condensation inside the unit. Upon arrival customer stated unit will have condensation buildup on the door, when they pulled the unit out they found water inside the vent hose and up into the vent tube itself. Inspected unit, steam valve is not leaking. Customer has AC set at 72?, outside cabinet temps read 68?. Condensation buildup is due to warm moist air traveling through the vent tube and entering a much colder environment. Unit also shows poor ventilation. Advised customer to close the AC register right above the unit to keep the temperature warmer inside the laundry room, get vent thoroughly cleaned out by a professional, and to contact a contractor to see if there is a solution to stop the air from entering from the outside. Unit is running as designed, no parts installed, job complete."

Arrived onsite for oven not keeping time. Customer is already hooked up on WiFi. The console is not keeping time and will need to be replaced. Ordering W11670543 console. OFFICE TO RS. No parts installed.; ordrng 1 W11670543 (Console)

"Arrived on site to inspect refrigerator leaking from the top. Upon further inspection, the customer advised the ice maker is not working and water is leaking from the front of the ice maker fascia. I placed the unit in diagnostics and tested the ice maker. I checked for error codes in test 56 and found E5-timed out. I tested the ice maker in test 57 and it harvested as designed. I found water in the tray and did not test the fill tube. I tested the ice fan in test 36 and the fan failed to turn on. I retested in test 59 and the fan continued to fail. I contacted techline to get my findings documented as this is the 2nd ice maker fan to fail. I spoke to Leon and advised of the history, the complaint and my findings. Leon recommended testing voltage at the hv control and if none, replace the fan and hv control. Provided SR#7739637602. I am ordering the hv control and ice maker fan and scheduled return service for 08/12/24. Ice maker left turned off and no water leaks observed during service. returning tech to replace the hv control, ice maker fan and ice maker. No parts installed. ; ordrng 1 WPW10675033 (HV control) and 1 W10846539 (Ice fan)"

"Arrived onsite for unit making noise during spin and agitation. Inspected and found cam grinding. And actuator arm broken. Inspected further and found gear case lower shaft sagging and able to shift up and down by hand 1/4 of in. Took pics. Gearcase failed internally causing cam and actuator to fail. Receded to replace gearcase cam and actuator. Replaced and tested. Unit is now functioning properly. Job complete. Used w11454372,w11481722 and w10721967"

Arrived on site for dishwasher randomly turning on. On arrival found no control damage externally but found control intermittently turning on and off. Replaced Part# w11637583 and Tested product. Found no water leaks or errors and unit working as designed. Reported findings to safety team sr#7739620729. Call complete

Arrived on site for a washing machine is not drying in cold water and has a torn bellow. Inspected unit and work area. The customer showed me what was happening when he was drawing in Coldwater and I found very little water flow coming from the cold inlet valve. I tested the hot water valve and found proper water pressure. I want to head and replaced the cold water valve and the bellow and tested the unit. I found the unit working and operating as designed with no leaks observed during operation. Call complete. W11788995 and W11314648.

"Arrived on site to inspect washer panel issues. Upon further inspection, the customer provided a video of the unit control panel and it showed 0:01 but was done with the cycle. Customer also advised the unit is making a banging or loud thumping noise. I placed the unit is diagnostics showing no error codes and tested. Unit is operating as designed. I advised the customer that the banging noise was more than likely due to it being off balance which is the reason it didnt spin out the clothing and there was time left on the display. I checked the detergent dispensing setting and changed it to 6 due to the customer having a water softener system. I made recommendations for use and care, as well as, detergent use. Also recommended the customer monitor the unit and if it continues to fail to contact our office. Unit is an operating as designed, no water leaks observed during service, job completed. No parts installed."

"Arrived on site for makes small slick ice. Upon arrival, inspected unit. Found unit is currently making ice and confirmed issue. Ran test on unit and found fill is too slow. Replaced valve W10897719. And test unit. Unit is now filling correctly. Also customer states that when was operating correctly,unit would overfill with ice. Replace thermistor WPW10511923. Observed unit is making complete sheet of ice. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for unit leaking water on the inside. Inspection and found fill tube too short and not reaching fill cup causing leaking. Used truck stock tube to correct. Left power off at breaker to allow to thaw and have maintenance follow up in 48hrs. Unit is functioning properly. Job complete. Used Truck stock extension tube.

Arrived onsite to replace previously diagnosed parts. I replaced the fill tube heater. The cover was not needed for the repair. I tested the icemaker in a harvest and a fill finding all working as designed. No water leaks were present at the time of service. Call complete.

"Arrived on site to diagnose dishwasher that is not running / not powering on. Examined unit and found you can power it on, but if you start the unit it will beep, start the drain pump for a half second and then flash off and reset itself over and over. I checked for error codes and found none. Unit allowed me to run it through diagnostic mode without an issue. Ordering a control and drain pump to resolve, since it's cycling when the pump kicks on. Return visit set for 8/8.; ordrng 1 W11629912 (Main Control) and 1 W11412291 (Drain Pump) and 1 W11410464 (OWI) and 1 W11416362 (Sump assembly)"

Arrived on site to install unit for lights flickering. Upon closer inspection found lights flickering replaced both freezer light and vegetable drawer light. Unit is now running as intended. No leaks present at this time. Job complete. USED 2 WPW10515057

"Arrived on site to inspect unit for leaking. Upon closer inspection found water line not tightened. As soon as water was turned on area got soaked. Tightened waterline tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"

Arrived on site for IM not producing ice. Gain access to the IM and put the unit in test mode. Nothing happen in test mode. I could hear the motor energized but the dial never turned. Installed a new IM reran the test and it completed the test with no issues and filles the tray with water. IM is operating as designed and no water leaks detected during service. WPW10300024

"Arrived on site to diagnose dishwasher that was starting on its own, and start button stopped working. I tested the unit and couldn't get start to respond. Put unit in diagnostic mode and found F5E1, F5E2, F2E1. The F5 errors reference a door latch issue, and the F2E1 is a stuck key. Ordering control to fix stuck key, and also replacing the latch due to 2x errors. Return visit set for 8/7. Ordering control and latch. ; schdld next appmnt for 8/7 WED !"

"Arrived on site to test unit for not heating. Found ventilation is restricted on roof. Found heating element is burnt out. Replaced element(WP3387747), unit now working as designed. Advised customer to ventilation cleared of restriction before using unit to prevent any further damage. Job complete."

Arrived on site to test unit for error f7e2(motor not engaging). Replaced sump assembly(W11460946). Unit now working as designed. Job complete.

"Arrived on site to inspect washer not not starting/advancing. Upon further inspection, I placed the unit in diagnostics showing error codes F7E5-shifter failure, F7E9-locked rotor, F0E3-overload. I cleared the codes and continued with testing. The unit filled with water and drained, but failed to agitate or spin. I tilted the unit back and found a large amount of gearcase oil on the rotor, drain pump hosing and all four panels (photo). I advised the customer of my findings and am ordering the gearcase, slider, clutch and stator. Returning tech to replace all ordered parts. Scheduled return service for 08/07/24 at customer request. No water leaks observed during service. No parts installed. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754158 (Stator)"

"WRT311FZDZ02 Arrived to inspect temperature. The customer advised they are still having similar temperature swings as reported on all prior services. I found the FC at -2 and the RC at 27. The sealed system, control, thermistor, door, vacuum breaker and rear cover have been replaced and adjusted. There are minimal signs of gapping and it has been additionally sealed. As prior, I discussed with the customer that temperature swings are normal, but these that have been experienced by the customer are from todays readings up into the mid-50s in the RC. They have had multiple instances of produce freezing and dairy goods expiring much too quickly. I contacted the manufacturer to report, tech Glenn. The MFG tech advised all other items have been replaced and to attempt to change the FC baffle. The tech advised the unit may need more of a load of food to balance the internal temperature. SR# 7739411347. The tech referred the customer to the customer assistance line if they have additional concerns. No water connections to unit."

"WTW5057LW0 Arrived on site to replace ordered parts. Proceeded to replace W11643701 lower harness. Tested unit and unit displayed F9E1 long drain again. Ordering W11395618 capacitor, W11513246 control and W11399437 drain pump. No water leaks detected at this time. Customer agreed to reschedule Aug 7th. ; ordrng 1 W11513246 (Control) and 1 W11399437 (Drain pump) and 1 W11395618 (Capacitor)"

Arrived on site for a washing machine has a broken wire. Inspected unit and work area. The customer advised that another company had come out to look at the unit. I advised her that there was an issue with one of her wires Bing broken. Around the unit three diagnostics and found an F9 E1 (long drain) error code. I tested the drain feature and found the drain pump would not turn on. I gained access underneath and found the line voltage wire had split underneath on the wire harness. Ordering the wire harness and will return with the control just in case. I rescheduled the customer to 8/7. No parts were installed.; ordrng 1 W11643701 (Lower harness) and 1 W11626074 (Control)

Arrived on site to inspect refrigerator leaking from water inlet for ice maker. Upon further inspection found a gap in the water tube allowing water to spill onto the evaporator fan. I removed the ice and installed a fill extender and used a sealer to unsure water will not spill from the ice maker fill tube. Ran a test and the unit is operating as designed. No water leaks observed during service. Job complete 212643

Arrived on site to inspect refrigerator not producing ice. Upon further inspection found ran a test on the ice maker and found that it did not respond to the test. I verified that that the ice maker was receiving the proper voltage which led me to conclude that the ice maker had failed internally. I replaced the ice maker and retested. Unit is now operating as designed. No water leaks observed during service. W11700250

Arrived on site for no ice. Removed icemaker assembly found extension and bail shut off arm not installed correctly to icemaker preventing unit from making ice after first batch of ice made. Installed parts correctly to icemaker ran test icemaker working as designed.

"Arrived on site for noise complaint. Ran diagnostic,ran compressor ramp up test noise complaint is when compressor is running at high speed,normal operating sound"

Unit 486 arrived onsite for not cooling complaints and found unit had been condensating from unit ice chute gasket out of place. Repaired by correcting the ice chute gasket position for proper sealing. All checks good.

"Arrived on site to inspect unit for door not shutting. Found latch was to wide not allowing door to catch. Tightened latch, tested unit, door still needed to be forcefully shut, replaced catch, tested unit, unit is shutting proper. . Job complete. USED W11429587"

Arrived on site to install unit for cooktop center burner gas odor. Upon closer inspection used gas detector to check for leaks or unburnt gas. Found no signs of leaks or unburnt gas. Informed customer to start vent hood prior to igniting burners to alleviate residual gas smell. Job complete. NO PARTS USED.

KOCE500ESS22 Arrived to inspect seal issue. I found excess sealant around the door opening at the lower left corner. I was able to removed the excess sealant and the issue was resolved. Operational test good.

"Arrived on site to inspect dryer not tumbling. Upon further inspection I did a test on the dryer dryer is running and heating properly. I checked to see if the connections were all secure. All connections look good. I also reset the dryer by cycling power. Retested, and the unit is working as designed. No parts installed."

"Arrived onsite for unit needing compressor per previous tech company. Unit not cooling in FC and not making ice. On site found compressor running, no signs of broken line. RC temperature has maintained throughout. Freezer temperature about 40 degrees. Per customer, FC evaporator fan has been replaced due to fan not working and hitting ice from evaporator. Spoke to SW as model has been problematic. Ran test and found Ice box fan not running. Unit having voltage issues and possibly still a compressor issue. Recommendations are to replace all electronic boards, evaporator harness assemblies and possibly the compressor . Ordering Ui, main board, led, power supply, deli, (5boards total), both fan harness, compressor . Set 3 hr. Needs AUTHO No parts replaced ; ordrng 1 WPW10624574 (Power supply board) and 1 W10804160 (LED control) and 1 WPW10675033 (Man board) and 1 WPW10769076 (Deli Ui) and 1 W11330971 (UI) and 1 W11087438 (RC evaporator harness) and 1 W11249952 (Freezer evaporator fan harness) and 1 NeedsAUTHO (Needs AUTHO)"

Arrived on site to inspect refrigerator with condensation in fridge and on side of fridge door. Upon further inspection found gaps in in molding allowing air migration and causing condensation. I applied silicon to fill all the gaps and to ensure the gaskets are sealing properly. No water leaks observed after service

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the chute for leaking warm air causing frost to build up around the ice bucket and plate. I replaced all the other parts to keep the shaft engaged properly when dispensing and keeping the ice bucket from jumping up. I tested the ice dispenser functions and all are working as designed. Call complete. INSTALLED WPW10258544 SHAFT, W10852956 SPRING, WP2220458 COUPLING, W11244434 ICE-CONTR, WPW10293212 CHUTE, AND WP2305382 BOOT."

"Called customer with eta customer informed tech unit should be in warranty,informed customer unit was dispatched as out of warranty customer is going to call office back."

"Arrived on site for a refrigerator that is not cooling properly and has an issue with the user interface. Inspected unit and work area. Customer advised that when they had food in the refrigerator, they found frost buildup in the freezer section near the door, and their ice was melting. We advised they remove everything from the freezer and everything seems to have come back down. However, there are unsure if there is still an issue with the unit. They also stated that the user interface temperature buttons are having a hard time activating. I did confirm the customer complaint with the user interface. I took temperature of the refrigerator and freezer sections and found the freezer at 4?F in the refrigerator at 37?F. I found no evidence of a defrost issue of any kind. I did explain to the customer that it would appear that door may have not been fully shut, causing their issue. I went ahead and replaced the user interface. I did tell the customer that because the unit is cooling and operating, I could find no failure with the refrigerator itself. I tested the unit and found the unit working and operating as designed. Call complete. W11518204."

Arrived on site to install previously ordered part. Replaced control W11603810 and test unit. Ran calibration then automatic test and passed. Started normal wash cycle and operating correctly. Unit is now operating as designed. No leaks present at this time. Job complete

Arrived on site with separator. Removed user interface. Replaced separator. Verified operation. Call complete.

Arrived on site with new foam gaskets. Installed foam gasket under the actual gasket to secure door closure. Verified operation. Call complete. Sr #7739624265. Call complete. W11159728

"Arrived on site for microwave not turning on. Nothing on screen. Attempted to removed but it was too heavy and too high. Also found screws threaded so small extractor needed and new screws needed, will mark all parts to send them back. Customer had mother here. Customer Will call to schedule. ; ordrng 2 Screws (Screws for securing cabinet to wood)s"

"Arrived on site to diagnose noisy refrigerator with unlevel doors. I examined the unit and found the freezer door was very off level, and damper was making a ton of abnormal noise, almost grinding. I replaced the diffuser to alleviate the noise. I tried making adjustments to the level and the cabinet, and almost NO change was made. I checked the level of the floor and found the floor is slopijg to the left, and even with almost maxing out the freezer leveling foot, unit was still not leveling. Floor appears to be significantly off level and will need some form of shims installed in the front and rear in order to square the cabinet, since I was not able to do so with just the feet. Added pictures of level. Unit is now working as designed, but needs the cabinet adjusted via shims. Parts used - W11164593."

"Arrived on site for a refrigerator that has a gap in the freezer section causing frost buildup. Inspected unit and work area. I did confirm the customers complaint and found a gap at the upper right hand corner of the freezer door. I removed the door assembly and attempted to check the brackets. The brackets seem to be in good working condition. I went ahead and adjusted the door upward to see if the door would get a better connection. I found that with the adjustments, the fitting was better, but was still leaving a gap on the top edge of the freezer door. The issue did not appear to be a gasket issue but instead a bowed door or bracket issue. I am ordering the freezer door and brackets just in case for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW10341279 (Freezer door) and 1 W11668671 (Brackets)"

"Arrived on site for no ice. No ice in bin or in icemaker housing,ran diagnostics,optics passed ran error test no errors reading E0,ran harvest passed,ran fill test passed. Advised customer to let icemaker run for 24hrs if no ice do a power reset let unit run of no ice after reset to contact office"

Arrived on site to test unit for not washing properly. Found harness to pump was broken. Fixed harness by installing butt connections. Also replaced shift actuator(W11481722) and run cap(W11395618) as a precautionary. Found pump still not engaging. Removed rear access panel and was unable to locate any further breaks in harness. Recommend lower harness replacement. Scheduled for 08/12. ; ordrng 1 W11643701 (Harness)

"Arrived on site to test unit for no power, unit does not have a M/S tag spoke to contractor and he will try to figure it out with whirlpool job complete"