Service History 86 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Driftwood, TX 78619

Leonardo

Job Details: 01/23/2023

Arrived on site to test unit for unit not heating correctly. Test unit and calibrated unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Austin, TX 78747

Kevin

Job Details: 01/23/2023

"Arrived on site and replaced tub ring recommended by service pointer, after replacing ran fabric softener valve in diagnostic cycle and it is no longer overfilling. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Austin, TX 78759

Vincent

Job Details: 01/20/2023

"Arrived on site for range, inspected unit and work area. Customer complaint was the light on the control stating that the burner is on was still on. Im ordering all infinite switches and main control because there was burn mark on all infinite switches. Office to contact customer when parts are all available. ; ordrng 1 WPW10434452 (Dual infinite switch) and 3 WP3149404 (Left front and left & Right rear)s and 1 WP3149400 (Infinte switch) and 1 W11567368 (Control)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Leander, TX 78641

Maurice R

Job Details: 01/20/2023

Arrived onsite for washer making noise. On inspection found that when the unit goes into spin mode at start there is a squealing noise that goes away as the unit pickup speed. Changed out the gearcase and retested unit. The noise is gone and there was no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/20/2023

Arrived on site for refrigerator not making ice. Upon arrival issue but found ice jammed in harvest tray due to missing extension cut off. After further testing I replaced extension arm and ice maker. Found unit working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM00

Near Georgetown, TX 78626

Gerry C

Job Details: 01/20/2023

"Arrived to inspect cooling issue. I found the unit would not cool at all and the compressor would run, but was not moving enough refrigerant to effectively cool and I verified with thermography. No leaks observed during service. Please allow two hours for sealed system service. Tech GCO please.; ordrng 1 WPW10463858 (Compressor) and 1 WPW10143759 (Dye Drier) and 1 TJ90SF8404 (Service Port) and 1 SealedSystem2Hour (Two Hours) and 1 GCO (GCO)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78733

David S

Job Details: 01/20/2023

"Arrived on site for dryer not heating. I inspected the unit and work area. I found the dryer would turn on but not heat. I gained access to the terminal block and tested voltage for both line 1 and line 2. Line 1 to neutral is showing 125 vac, line 2 to neutral is showing 125 vac. Line 1 to line 2 is supposed to show 240 vac but is only showing 1.7 vac. Indicating that line a power supply issue. I advised the customer to check the outlet. The customer has already had an out and claimed the supply is good. I advised they have them come back out and check voltage across line 1 and line 2. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near New Braunfels, TX 78132

Andrew

Job Details: 01/20/2023

Arrived on site to test unit for randomly loosing power and UI not responding. Replaced UI and control as a precautionary. No leaks detected. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Austin, TX 78735

Scott

Job Details: 01/20/2023

"Arrived on site for dishwasher tripping breaker . Ran diagnostics and got diverter error codes , also heating element is warped. Found diverter having a small leak . Replaced sump and motor and element . Ran diagnostics,all checked normal. No water leaks detected. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near San Marcos, TX 78666

Leonardo

Job Details: 01/20/2023

Arrived on site to replace control board. Replaced board and light test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near New Braunfels, TX 78132

Leonardo

Job Details: 01/20/2023

Arrived on site to replace tub. Found tub damaged and hope rack hitting not allowing door to close ordering tub again office to reschedule ; ordrng 1 W11409866 (Tub) and 1 2hours (2 hours)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Georgetown, TX 78628

Gerry C

Job Details: 01/20/2023

"WDT970SAHZ0 I entered service mode and found F9E1 stored and I cleared for testing. I found the diverter would not find position during service test mode and inspected. The position sensor switch for the diverter assembly was not seated and below the plug retainer, causing the unit to not read diverter position. I corrected the plug position and tested. The unit did not generate any further errors and I was able to verify it sensed diverter position as designed. No leaks observed during service

We serviced a

KITCHENAID RANGE

Model KSGB900ESS3

Near Austin, TX 78729

Vincent

Job Details: 01/20/2023

"Arrived on site for range with F8E0, INSPECTED UNIT AND WORK AREA. Gained access to blower and replaced. Unit is now operating as designed and no leaks where observed during service. Job completed."

We serviced a

MAYTAG DRYER

Model MED7230HC0

Near Hutto, TX 78634

Kimo

Job Details: 01/20/2023

"Arrived onsite for a dryer that ins not heating. Upon inspection I found that the unit would tumble but not heat i checked that the unit ha good power, it did. I noticed that the vent tube was squished a bit causing a small restriction of air flow. I then checked the thermal fuse and all of the thermistors and found them good. I checked the heating element and found that it showed open. I replace it and tested the unit and found that the unit is now operating as designed. Customer is aware that poor airflow can cause this issue to happen again. Job complete."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Georgetown, TX 78633

Lou

Job Details: 01/20/2023

"Arrived on site to inspect range gas leak. Upon further inspection, the customer advised that they had accidentally left one the burner valves in the on position overnight and had the gas company check the gas supply and it was reported that the back right burner was leaking gas. I turned the gas supply on and tested the cooktop burners and the bake and broil burners and all are operating as designed. Using my gas leak detector on High sensitivity, I checked the cooktop burners and valves and found no leaks. I tested the oven and found no leaks. Checked the regulator and found no leaks. I demonstrated for the customer and showed them there are no leaks on the unit. I advised that due to the amount of time the valve was left open, it would take a while for the excess gas to dissipate. I advised the customer that there no issues with the unit as it tested good and no leaks have been found.No leaks detected during service, job completed."

We serviced a

GE WASHER

Model GTW68OBSJOWS

Near Lakeway, TX 78734

Vincent

Job Details: 01/20/2023

"Arrived on site for washer, inspected unit work area. Customers complaint was it would leak from the front of machine. I inspected all hoses and did not find any signs from leaking. I ran a cycle and found that the recirculating pump hose was kinda clogged. I removed the top to washer and gained access and removed the tub ring and found build up around causing it to leak out. I advised customer to run about 8 cleaning cycles 4 with afresh and 4 with out and to skip one in between. Unit should be working fine after.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Manchaca, TX 78652

Kevin

Job Details: 01/20/2023

"Arrival on site and replaced coupler, iceman, and iStore diagnosed by previous technician. Customer states that icemaker has not made any ice since previous visit removed icemaker cover and found frost and ice buildup which has caught ice tray and broken it, took one picture. Now will need icemaker to complete repair.; ordrng 1 W10873791 (Icemaker)"

We serviced a

JENN-AIR COOKTOP

Model JED8430ADB

Near Georgetown, TX 78628

Paul

Job Details: 01/20/2023

Arrived onsite for a cooktop and replaced the fan switch knob.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near New Braunfels, TX 78130

Joe Z

Job Details: 01/20/2023

Arrived onsite for making weird noise and not spinning. Upon arrival test unit by selecting spin cycle and only agitator spins. Inspected motor and belt and are good. Noticed actuator not retracting from agitation to spin. Contacted SW for assistance. Ran diagnostics and test all components. During shifter test the actuator only makes a Small clicking sound and cable does not pull lever. Need to replace actuator. ordrng 1 W11614637 (Actuator)

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Temple, TX 76502

Jonathan M

Job Details: 01/20/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and the customer did not have a lightbulb on hand so she requested that we sell her the lightbulb to the microwave. Replace the lightbulb and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

GE RANGE

Model JGBS66REKU4SS

Near Lampasas, TX 76550

Tyler

Job Details: 01/20/2023

Arrived on site for range with improperly lite flames. Upon arrival confirmed issue and found unit had grease build up and debri. Was able to remove debri and clean orfices. Found unit igniting all burners and oven as designed with no gas leaks.

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near Hutto, TX 78634

Cliff

Job Details: 01/20/2023

Arrived on site to diagnose a range with a burner shaft not aligning properly. Found rf valve shaft twisted and reset it to proper position. All is working properly at this time and job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAC0

Near Austin, TX 78750

Vincent

Job Details: 01/20/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking and smelling bad. Entered diagnostics and found error codes F0E1 F5E2. I then ran a diagnostics cycle and found a pin hole on the dispenser valve. It will need dispenser valve and dispenser housing.

We serviced a

MAYTAG RANGE

Model MGR6600FZ1

Near Round Rock, TX 78665

Cliff

Job Details: 01/20/2023

Arrived on site to diagnose a range that is not baking properly. Found failed bake ignitor and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Killeen, TX 76549

David Z

Job Details: 01/20/2023

"Arrived on site to diagnose refrigerator producing very little ice. Examined ice bucket and found maybe 1 cycle worth of ice. Tried to force the unit to harvest and it would not respond. Replaced icemaker and power cycled unit. Tested again. Verified unit filling and cycling properly. Advised customer they need to clear up the airflow channels in the RC because they are blocked and causing cold pockets. Advised this can also decrease ice production because thermistor isn't getting accurate Temps and trying to overcool. Unit working as designed at this time, and will make consistent ice when airflow channels are resolved. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78748

Scott

Job Details: 01/20/2023

"Arrived on site for oven not lighting . Igniter not pulling any amps , is getting voltage . Replaced igniter . Oven is igniting. Ran preheat , all checked normal. No gas leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MEDB855DC4

Near Hutto, TX 78634

Kimo

Job Details: 01/20/2023

"Arrived on site for a dryer that is tripping the breaker the in plugged in. Up arrival the customer advised me that they had wired the unit in themselves. Upon inspection I found that the power at the wall was good along with the polarity. I plugged the unit in and found that it tripped the bracket. I unplugged it the turned the bracket back one and unplugged P9 - MOTOR/L1 connector and plugged the unit back in and found that the breaker stayed on this time I plugged in the p9 connector and it tripped. I then gained access to the motor and unplugged it and turd the breaker back on and it stayed on this time too. Meaning the the motor has a internal short causing the issue. ordrng 1 W11158453 (CNTRL-ELEC) and 1 W10824899 (Motor) and 1 WP697772 (Wheel) and 1 W10667717 (Housing)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Austin, TX 78704

Wesley

Job Details: 01/20/2023

Arrived onsite for f3e3 error populating intermittently and replaced the inlet thermistor. Unit is now operating as designed. Advised customer on repair. All else checks good.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Belton, TX 76513

David Z

Job Details: 01/20/2023

"Arrived on site to diagnose oven that has an unusable console sometimes when door is opened. Customer will open the doors sometimes and steam will hit the screen and make the screen act inconsistent/change temps/has not been able to cancel cycles sometimes. Checked for errors and found no errors present. Advised customer that per tech line recommendations, steamy items need to be covered in a baking bag, cover etc to reduce the amount of steam that contacts the UI. User interface responds to moisture, which needs to be minimized to make console more consistent. Customer also advised that they need to install the whirlpool app to update the software on the unit. Customer doesn't have a smart phone, but will have their son install and update software. Unit working as designed, steam just needs to be accounted for on this style of touch screen. Call complete."

We serviced a

WHIRLPOOL DRYER

Model n/a

Near Austin, TX 78703

Wesley

Job Details: 01/20/2023

"Arrived onsite for mess in the dryer like a foreign liquid substance had been allowed to dry in the base of the drum. No distinct smell indicating the cause but certain it was foreign and not a dryer byproduct. Cleaned the drum free of foreign contaminant with dawn and borax, unit is now cleaned and operating as designed. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Georgetown, TX 78633

Lou

Job Details: 01/20/2023

"Arrived on site to inspect wall oven not heating and controls not responding. Upon further inspection, I found the display time incorrect along with the incorrect date. I attempted to place the unit in diagnostics and the control panel failed to respond. I cycled power at the breaker and placed the unit in diagnostics. Checked error error codes and found F6E4. Cleared the code and attempted to test and found the bake and broil relays not opening and closing. I removed and replaced the main control and assisted the customer is connecting to WiFi. Tested the unit and it is operating as designed. Job completed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Killeen, TX 76543

David Z

Job Details: 01/20/2023

"Arrived on site to follow up on dryer that is not heating.. Checked voltage at outlet due to issue being the same as when TG came in December. Found 94v at outlet. Unit is not getting proper voltage to run the machine, need to properly resolve the voltage drop. Unit working as designed with adequate power. Call complete."

We serviced a

KENMORE REFRIGERATOR

Model 795.7103301

Near Round Rock, TX 78681

Paul

Job Details: 01/20/2023

"Arrived onsite for a refrigerator leaking water under the icemaker and ice build up in the bottom of the FC. I found the fill tube limed up at the end of it causing water to spray and not all of it going into the icemaker. I found the drain tube bad on the FC and the drip pan froze over. I removed the ice from the FC, replaced the drain tube, and cleaned the fill tube. I tested the drip pan and it drains. I tested the icemaker and the mold fills with water correctly and nothing leaks. All is working as designed. There were no water leaks present at the time of service.

We serviced a

WHIRLPOOL WASHER

Model LSN1000LW0

Near The Hills, TX 78738

Scott

Job Details: 01/20/2023

Arrived on site for washer humming . Found drive motor has failed . No water leaks detected. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PRXS0

Near Austin, TX 78731

Vincent

Job Details: 01/20/2023

"Arrived on site for icemachine, inspected unit and work area. Customers complaint was unit making thin ice. I inspected unit and found low water pressure. I also found its had a sealed system repair done in the past I attached my gauges and pressures looked good. I set unit in diagnostics and no error codes where present. I ran a cycle to make ice and the slab of ice was too thin. The evaporator is not getting cold enough and the problem can be coming from the hot gas valve. Im recommending to replace the hot gas valve and the evaporator and main water line and the water valve.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Round Rock, TX 78681

Paul

Job Details: 01/20/2023

Arrived onsite for a washer that will not stop spinning. I found out from the customer that the drain pump will not stop running. I plugged the unit in and the pump started running. I showed the customer how to hold the start button longer and turn the pump off. I checked errors and none were stored. I ran the auto diagnostics cycle and the cycle completed and the unit worked as designed. I found out the customer was using too much detergent. I went over detergent use with the customer. There were no water leaks present at the time of service.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TF2

Near Temple, TX 76502

Jonathan M

Job Details: 01/20/2023

Arrived on site for a refrigerator that has a damage to. Inspected unit and work area. The customer advised that she wasnt sure if there was an actual issue but there is some stuff in the bottom of her refrigerator liner next to the waterlines and she wasnt sure if there was an issue with water for tubes. Remove the bottom shelf and found the tubes were covered in a orangish silicone attached to th bottom for the refrigerator liner where the lines go out. They explained that this is normal but did offer to remove and re-silicone with a white silicone in her refrigerator liner. The customer advised that she did not want any repair done if that was normal she just didnt know what was going on because she had never seen that before. She advised that she hasnt cleaned out her refrigerator up until recently and did not know if that was normal or not and just wanted to have it checked. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Canyon Lake, TX 78130

Joe Z

Job Details: 01/20/2023

Arrived onsite for unit not drying. Upon arrival. Test unit and vent test showed poor. Removed vent hose and test passed. Test unit on high heat and watched element cycle several times. Recommended that customer have vent cleaned. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Round Rock, TX 78664

Cliff

Job Details: 01/20/2023

Arrived on site to diagnose a range that is not baking properly. Found faulty bake ignitor and replaced ignitor. Tested unit and found all is functioning properly at this time.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Georgetown, TX 78628

Lou

Job Details: 01/20/2023

"Arrived on site to inspect washer lid not closing. Upon further inspection, I found the left side hinge area damaged keeping the lid from closing properly. I removed and replaced the lid and tested the unit. Unit is operating as designed as is the lid operations. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Canyon Lake, TX 78130

Leonardo

Job Details: 01/20/2023

Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/20/2023

Arrived on site to test unit for no light. Test unit and found bad light bulb. Test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Round Rock, TX 78664

Cliff

Job Details: 01/20/2023

"Arrived on site to diagnose a washer that is not cycling properly. Found ui not responding to user input and suspension worn in unit. Both parts will need to be replaced to complete repairs. Office to have autho provided and set return appointment.; ordrng 1 W11120178 (Ui) and 1 Authoneeded (Autho needed) and 1 W11130356 (Suspension), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Buda, TX 78610

Kevin

Job Details: 01/20/2023

"Arrived on site and found no saved error codes ran all functions in manual diagnostic cycle and did not see any issues everything is working as designed. Discussed water level expectation with customer how washer measures each load and correct detergent usage. Documented with tech line, job complete, 7735540119"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78747

Kevin

Job Details: 01/20/2023

"Arrived on site and found refrigerator is unplugged, apartment complex stores units in a garage without water hookups and no specific power hookups for each unit. Plugged in refrigerator and found compressor is getting voltage and vibrating but not running. Will need a seal system repair.; ordrng 1 R600kit and 1 WPW10143759 (Dye drier) and 1 W11580057 (Compressor) and 1 Sf8404 (Process stub)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Kyle, TX 78640

Kevin

Job Details: 01/20/2023

"Arrived on site and inspected washer and found water is turned off in source, inspected valves and found both valves are broken., Once they are replaced explain to customer that this may have been caused by freezing temperatures. Washer is On a covered porch exposed to temperature. Explain that this is likely to happen again if washer is continued to be exposed to temperature; ordrng 1 W11210459 (Valves)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Braunfels, TX 78132

Andrew

Job Details: 01/20/2023

Arrived on site to test unit for no ice production. Found ice mold had cubes made but heater was not engaging causing ice maker to stay stuck. Replaced ice maker and ran diagnostics with no issues. No leaks detected. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78744

Matthew

Job Details: 01/20/2023

Arrived onsite for bake cycle issues. Upon arrival inspected unit. Spoke to customer and found unit is heating and cooking fine. The issue is customer is having trouble canceling a cycle. The current cycle is canceled but will restart. The console is having intermittent issues. Noticed that the unit had not been connected to WiFi. Notified customer that this can cause issues if the unit is not able to update its software. Walked customer through setup. Customer will monitor. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Round Rock, TX 78664

Cliff

Job Details: 01/20/2023

Arrived on site to diagnose a washer that is not spinning. Found slider collar not attached to slider assembly causing no spin issue. Replaced slider and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78746

David S

Job Details: 01/20/2023

"Arrived on site for fridge not dispensing water and not producing ice. I inspected the ice maker and found the fill tube frozen over. I tested the fill tube heater and found it open, indicating the heater is no longer providing heat to the fill tube. I gained access to the fresh food evaporator and add, and corrected the seals so they now block air flow to the reservoir. The office will reschedule when we have an eta on the freezer door. Job complete.; ordrng 1 W11593330 (Freezer door)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78733

David S

Job Details: 01/20/2023

Arrived on site for dishwasher showing error code f9e1 no drain. I inspected the unit and work area. I found the unit full of water and the drain pump just humming. I gained access to the drain pump and found the chopper broken. I replaced the drain pump and tested the unit. I found it working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Round Rock, TX 78665

Vincent

Job Details: 01/20/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit still making noises. Customer provided video. I replaced the slider and gearcase. Calibrated unit and its now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ

Near New Braunfels, TX 78132

Joe Z

Job Details: 01/20/2023

Arrived onsite to diagnose previously frozen RC evaporator. Upon arrival customer also mentioned she has been having icemaker issues prior to current issue. Ran diagnostics and all sensors passed. Did find that ice box fan is not operating. Also found RC drip pan is warped. Temporarily shimmed the drip pan until correct shims are ordered to be able to have customer test unit. Need to order ice box fan and shims; ordrng 1 W10846539 (Ice box fan) and 1 Shims (Shims)

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Austin, TX 78703

Wesley

Job Details: 01/20/2023

Arrived onsite and found unit operating and would lock and then never spin. Ran factory reset sequence and ensure proper connections at the control. Monitored unit through factory diagnostics cycle and determined likely cause of glitch to be sudsing issue due to high volume of detergent product in unit and saved SUd error. Cleared the airtrap to repair. Tested with clothing on a quick wash and unit normal function restored. Advised that no parts needed for repair at this time and infrequent odd operation or failure to operate is like a sequencing error that can be resolved by power cycling the unit for 5 minutes.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3Q

Near Waco, TX 76704

Jonathan M

Job Details: 01/20/2023

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested both valves and found the cold water valve barely pulling in any water. Remove the water hose off the back of the unit and checked for water pressure. Found adequate water pressure coming from the valve at the wall. The unit will need a new valve for repair. Ordering the valve 1 W11210463 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, TX 78132

Andrew

Job Details: 01/20/2023

Arrived on site to test unit for frost building up in evap cover. Exposed evap and didnt see any signs of defrost issue. Found gap between Linear A d cabinet was a bit excessive. Filled gap using silicone. No leaks detected. Job complete.

We serviced a

GE REFRIGERATOR

Model CSB48WP2NCS1

Near Austin, TX 78731

Vincent

Job Details: 01/20/2023

"Arrived on site for GE BUILT IN refrigerator, inspected unit and work area. Customers complaint was not cooling. I took temp in freezer FC41?. I found that the compressor line was freezing up. Inspected the evaporator and it was ceased up in ice. Unit is most likely having a defrost issue. Took pressure from low side and my gauze was reading 2psi. Spoke to CS to diagnose and order parts. Office will contact CX to reschedule. CX also sign the defrost waiver. ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Dripping Springs, TX 78620

Kevin

Job Details: 01/20/2023

"Arrived on site and found actuator arm is not in cam kit ring, took picture, after replacing actuator ran a calibration and automatic test cycle to confirm operation, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near New Braunfels, TX 78132

Andrew

Job Details: 01/20/2023

"Arrived on site and replaced previously diagnosed tub ring, gearcase and slider. When removing wash plate found sock was caught underneath and wrapped around gearcase shaft. Unit completed diagnostic cycle with no issues. No leaks decayed at this time. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Luling, TX 78648

Matthew

Job Details: 01/20/2023

Arrived onsite for refrigerator not producing ice and ice cream not freezing. Upon arrival inspected unit. Found unit internal temperature good. Contents of freezer were frozen and refrigerator items are ideal. Customer stated ice cream was soft. Ran test 56 for ice maker. Found error E5 on ice maker . Need to replace ice maker. Had customer put a bottle of water in freezer to monitor current conditions. Called customer back 6 hrs later. Customer stated the bottle of water was slushy but not solid. Need to return with icemaker and sealed system equipment. Need to check previous charge. Office to reschedule. My potentially need 2 hrs; ordrng 1 W11579560 (Ice maker)

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX335HPS00

Near Lampasas, TX 76550

Tyler

Job Details: 01/20/2023

"Arrived on site for ice machine not making Ice. Upon arrival reconfirmed issue. Found floating restriction occurring in condenser coil. Was able to blast coil out after isolation of multiple components. Reassembled and insured unit could 120vac of nitrogen with no leaks, recharged system with 5.75 oz of refrigerant and watched unit make 3 solid batches of ice. Informed customer to give unit 24 hrs to fill bin call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Austin, TX 78736

Scott

Job Details: 01/20/2023

"Arrived on site for washer tearing clothing and leaving soap stains . Ran diagnostics got 0-3 error code . Found small amount of oil in stator . Ran tach test and unit is it registering any tub movement when tub is turned , . If washer is having trouble determining proper load size it may lead to improper water levels causing tearing and leave soap stains . Ordering gear case , stator and lower harness , meter pump. No water leaks detected at time of service. Call to set return. ; ordrng 1 W11568984 (Lower harness) and 1 W11195971 (Stator) and 1 W11596130 (Pump)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Round Rock, TX 78681

Paul

Job Details: 01/20/2023

Arrived onsite for a washer sometimes not washing correctly and other time it does. The customer had a video and the basket was not engaging correctly when the unit would go into the spin cycle. I found the slider broken. I replaced the slider and tested the washer. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model RF375PXEN0

Near Austin, TX 78733

David S

Job Details: 01/20/2023

Arrived on site for range broil element failing. I inspected the unit and work area. I found element broken and arching. I inspected the bake element and found it in good condition and ohming out with in range. I installed the new broil element. I found the spade connectors broke off during install. I replaced the broken ends with new connectors and insulated them with heat shrink. I reassembled the unit and tested it. I found it working properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Georgetown, TX 78633

Lou

Job Details: 01/20/2023

"Arrived on site to install,previously diagnosed and ordered part. Due to,the right RC door gasket being badly torn, I removed and replaced the gasket. Using my heat gun, I heated the gasket and shaped it before installing it. Tested door operation and checked the gasket for any gaps and it is sealing properly. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78734

Kevin

Job Details: 01/20/2023

"Arrived on site and found customer still experiencing small amount of frost buildup just inside center of freezer door, took picture. will need to bring back silicon, door, brackets and rails. Returning tech will need rivets to install new rails.; ordrng 1 12977880SQ (Door) and 1 W10571967 (Gasket) and 1 W10876598 (Nameplate) and 1 WPW10330994 (Bracket) and 1 WPW10330995 (Bracket) and 1 WP13055901 (Slide) and 2 W10841140 (Silicon)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Hutto, TX 78634

Kimo

Job Details: 01/20/2023

Arrived on form a microwave with a Interior light that would not turn off and t turntable motor the would not turn. Upon arrival I found that this was all true i power cycled the unit and found that nothing changed. I am ordering the control. And the turn table motor. Office to reschedule. ; ordrng 1 W10642989 (MOTOR-TURN) and 1 W11552018 (CNTRL-ELEC) and 1 W11551761 (INTERLOCK) and 1 W11551558 (INTERLOCK) and 1 W11175576 (PANL-CNTRL)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Cliff

Job Details: 01/20/2023

Arrived on site to diagnose a dishwasher that is not closing properly. Tested all parts and components and found no failures to unit at this time. Advised customer on possible causes of issue and job is complete. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near New Braunfels, TX 78132

Andrew

Job Details: 01/20/2023

Arrived on site to repair sealed system based off previous diagnosis. Replaced compressor and vacuumed system down. Charged system to specs and found frost pattern now forming as designed. No signs of refrigerant leak. Advised to place bottle of water in FC and when frozen solid to use unit. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Round Rock, TX 78665

Chase

Job Details: 01/20/2023

Turntable driver W11245707 and turntable ring W11252182. Tested the operation of the microwave and found all functions normal after repair. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, TX 76502

Jonathan M

Job Details: 01/20/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the wire harness and terminal block and test of the unit. The unit began to heat and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Kyle, TX 78640

Joe Z

Job Details: 01/20/2023

Arrived onsite to install door. Replaced door and ran diagnostics to force harvest and call for water to ice maker. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRB08

Near San Marcos, TX 78666

Matthew

Job Details: 01/20/2023

Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Customer stated that has had to power cycle unit and then would start functioning properly. Put unit in diagnostics and components are functioning. Found control has output intermittency. Replaced control. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Georgetown, TX 78626

Gerry C

Job Details: 01/20/2023

"WRF757SDEM01 Arrived to instal previously diagnosed and ordered part. I re-formed the new gasket and removed and replaced the existing failed one on the RH RC door. The seal was greatly improved and the gasket issue resolved. I corrected bowing of the RC evaporator pan and tested. The software had the ADC defeat feature and I set the defrost to conventional eight hour instead of the adaptive. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Georgetown, TX 78633

Lou

Job Details: 01/20/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees. I found the ice maker had failed in the middle of a harvest and the tray never went back to home position. I pressed the reset button on the ice maker and it continued to fail. I removed and replaced the ice maker and tested and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

LG WASHER

Model WT5680HWA

Near Georgetown, TX 78628

Lou

Job Details: 01/20/2023

"Arrived on site to inspect washer leaking water inside the basket. Upon further inspection, customer advised the water is leaking from the dispenser area into the basket. I turned the water on at the wall and found the cold water dripping from the dispenser area. I placed the unit in diagnostics and tested and the unit operated as designed except the water continued to drip. I removed and replaced the valve log and retested and unit is operating as designed with no further leaks. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Pflugerville, TX 78660

Kimo

Job Details: 01/20/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new control and ui and tested unit and found unit operating as designed. Customer to connect unit to the Wi-Fi . Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 01/20/2023

Arrived on site and replaced previously diagnosed console. Replaced console and turned power back on. Unit instantly reading correct temps37in RC and 0 in FC. Used thermal coupler and verified temps were correct. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Hutto, TX 78634

Kimo

Job Details: 01/20/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new turntable motor and the new control and tested unit and found unit operating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Liberty Hill, TX 78642

Maurice R

Job Details: 01/20/2023

Arrived onsite for IM not dispensing ice. On inspection found that the teeth are blocking the ice from come out. It dispense a few pieces of ice then stops. When you pull the ice bin out there is a few pieces of ice-blocking the hole from letting the ice out. ordering the ice bin assembly. The bin that was on the truck was for the door.; ordrng 1 W11185686 (Ice Bin assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Pflugerville, TX 78660

Cliff

Job Details: 01/20/2023

Arrived on site to diagnose a washer that is not cycling properly. Found cam teeth worn to the point its not connecting to main pulley. Replaced cak and belt and advised customer on possible overloading issue. No further repairs needed and no leaks were found at time of service.

We serviced a

LG WASHER

Model WM4270HWA

Near Round Rock, TX 78681

Paul

Job Details: 01/20/2023

"Arrived onsite for a washer that leaks water on the floor and a water stain on the rear of the unit. I tested the unit in diagnostics and found no water leaks from any components. I did confirm a water/detergent trail coming out of the vent at the rear of the unit. I went over detergent use, sudsing, and running the clean washer cycle with the customer. The washer is working as designed at this time and there were no water leaks present at the time of service

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS1

Near Round Rock, TX 78681

Paul

Job Details: 01/20/2023

"Arrived onsite for a microwave that the hood lights and fan are not working correctly on. Mr stated the display touch screen center selections do not function, the door is cracked and the screw tab covers broke off, and the filters are bad and need replacing. I found all the parts that re needed to make the repairsOnly the door screw tab covers and filters were available.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC0

Near West Lake Hills, TX 78746

David S

Job Details: 01/20/2023

"Arrived on site for dryer making a screeching noise. I inspected the unit and work area. I found the pulley and guide wheels are not rotating freely. repair kit, which includes the pulley, guide wheels, and belt. I installed the repair kit. I reassembled the unit and tested it. It is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near West Lake Hills, TX 78746

David S

Job Details: 01/20/2023

"Arrived on site for washing ,aching leaking. I inspected the unit and work area. I fill the tub with water and found no active leaks from any of the water lines. I fill the tub twice and found the drawer would start leaking water out the front in the second fill. ordrng 1 W11524105 (Drawer)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near The Hills, TX 78738

Scott

Job Details: 01/20/2023

Arrived on site . Replaced inner door . Dryer is performing properly. No lint build up detected. Job complete

We serviced a

JENN-AIR OVEN

Model JJW2430DS01

Near Austin, TX 78704

Wesley

Job Details: 01/20/2023

Arrived onsite and found shorted keypad with half of the touch panel unresponsive. Advised that the console and control may both need to be replaced. Customer planning to reach out to Jennair customer care before agreeing to repair. ordrng 1 W11236887 (Console)

We serviced a

LG DRYER

Model DLE7177RM

Near Georgetown, TX 78626

Gerry C

Job Details: 01/20/2023

"DLE7177RM Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed inlet thermistor and tested. The unit heated and cycled as designed.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near West Lake Hills, TX 78746

David S

Job Details: 01/20/2023

"Arrived on site for ice machine not producing ice. I spoke to the customer and found out the original problem is it over produced ice and now wont produce any. I inspected the unit and work area. I found the ice machine empty. I tested the bin the bin thermistor and at room temperature it was reading at 90 degrees. I put the unit through a diagnostics test. I found the water valve slowly suppling water, I removed the water filter and found no change in pressure. I installed the new valve and bin thermistor. I reassembled the unit and tested it. I found it working as designed.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Georgetown, TX 78628

Lou

Job Details: 01/20/2023

"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I updated the model/serial numbers and tested the cooktop burners. I found the front left and right burners take too long to ignite. I cleaned the front right burner cap and retested and it is operating as designed. I cleaned the front left burner cap and retested and it continued to fail. I removed the burner head and cleaned under the burner and cleaned the cooktop and re-installed the burner and retested and it continued to fail. Customer advised the upper oven bake function doesnt work. I tested and found the ignitor is bad; ordrng 1 WPW10406878 (Left front burner head) and 1 WPW10299236 (Burner caps) and 1 W11596211 (Bake ignitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near New Braunfels, TX 78130

Joe Z

Job Details: 01/20/2023

"Arrived onsite for ICE TRAY POPPED OFF.. upon arrival, inspected unit and found tray is detached from icemaker. Need to replace icemaker. Replaced ice maker and test ice maker on diagnostics. Harvest and fill test both passed. Unit is operating as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Waco, TX 76712

Jonathan M

Job Details: 01/20/2023

"Arrived on site for a washing machine that is making a grinding sound. Inspected unit and work area. The customer advised that the sound happens when the unit is draining and spinning. Ran the unit through diagnostics and tested the drain function. Found the grinding noise coming from the drain pump itself. Gained access to the drain pump and remove the drain pump. Found a nail stuck inside the drain pump assembly housing. Removed the obstruction and tested the unit again. The unit began to work and operate as designed. The customer had some questions about the noise level of the unit and so I ran the unit through an auto test. The unit ran as designed with no abnormal sounds present. I did advise them because that they have a die t drive system, the slider may clank when it goes between agitation and spin and they may have noises dur8ng agitation depending on the load size. I did inform them that this is normal operation. The unit is working as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78734

Kevin

Job Details: 01/20/2023

"Arrived on site and replaced all parts diagnosed on previous visit, washer cannot be tested there is no power, or water, or drain hook ups available at this time, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Lockhart, TX 78644

Matthew

Job Details: 01/20/2023

Arrived onsite for washer not proceeding through cycle properly. Upon arrival tested unit. Found unit only humming during spin and agitation cycle. Inspected unit and found Failed capacitor. Replaced capacitor and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HB01

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/20/2023

Arrived on site to test unit for front burner not working. Test unit and found and switches and elements. Will order new switches office to reschedule ; ordrng 2 W10857622 (LF RF switch)s

We serviced a

IKEA DISHWASHER

Model IUD8555DX4

Near Lakeway, TX 78738

Kevin

Job Details: 01/20/2023

"Arrived on site and replaced pump and motor diagnosed by previous technician, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hutto, TX 78634

Kimo

Job Details: 01/20/2023

Arrived onsite for a refrigerator that Continues to drip after your three hours of dispense water. Upon arrival I found that this was caused buy the dispenser water line whats not inserted right. I adjusted it and tested unit several times and found that the unit is now not dripping after use. I did advise the customer that the unit will drip one quick drop into there cup after sue but should not continue after that. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUDF204ESB00

Near Austin, TX 78703

Wesley

Job Details: 01/20/2023

Arrived onsite and replaced the ui and the harness together. Symptom unchanged. Power cycled and still the cool on button is unresponsive. Advised that due to history it is likely the foamed in wire harness is making a poor connection. Customer is going to call kitchenaid customer care. Service management to follow up. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78717

Paul

Job Details: 01/20/2023

Arrived onsite for a refrigerator with the lights going out again. The customer said they stayed on and worked correctly until about a week ago. The customer also stated that before the control was replaced the first time the lights were going out constantly. I replaced the LED control again. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Lockhart, TX 78644

Matthew

Job Details: 01/20/2023

Arrived onsite to replace faulty gearcase. Upon arrival inspected unit. Disassembled and replaced gearcase. After replacement tested. Found when spin is ramping up the whole basket rocks back and forth. As speed picks up then the frame begins to shake. Called tech line for assistance. Spoke to Sterling replace inner basket and hub at the same time. SR#7735542525. Office to reschedule ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub)