We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Cedar Park, TX 78613
David S
Job Details: 01/11/2022
"Arrived on site for dishwasher not working. I I inspected the unit and work area. I spoke to the customer and he stated the control, harness and dispenser and burned. I found all three shorted and burned. The customer stated he had the control and dispenser all ready.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/11/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and fan and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
Scott
Job Details: 01/11/2022
"Arrived on site for no heat dryer . Getting correct voltage. Found element had failed . Thermostats and fuse tested normal. Replaced element . Unit is now heating as normal. Found exhaust vent clogged full of lint . Removed obstruction as far I could reach . Still clogged . Recommended not to use till vent is properly cleaned to outside .
We serviced a
GE REFRIGERATOR
Model PSC23SSNASS
Near Austin, TX 78759
David Z
Job Details: 01/11/2022
Arrived on site to follow up on refrigerator that is constantly opening the ice door. Removed front panel and found rusted out solenoid and wiring corrosion.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGRU19F6QFD
Near Austin, TX 78749
Luis
Job Details: 01/11/2022
"Arrived on site. Replaced the evaporator,heat exchanger,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL WASHER
Model MAH8700AWW
Near Round Rock, TX 78664
Wesley
Job Details: 01/11/2022
Arrived onsite and determined with customer that cause of leak in washer is from cat hair on the bellow. Was able to remove cause of leak. No parts needed. Advised customer on findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bertram, TX 78605
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found motor coupling broken and it will need to be replaced to complete repairs. ; ordrng 1 WP2220458 (Coupling)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78717
David Z
Job Details: 01/11/2022
Arrived on site to install updated heating element per SP W11540964. Installed new heater. Verified no leaks or water damage. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KGRS807SBL00
Near Austin, TX 78731
Kevin
Job Details: 01/11/2022
"Arrived on site and replaced gas valve, confirmed range is working properly, Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78739
Kevin
Job Details: 01/11/2022
"Arrived on site replaced water line by previous technician, while dispensing water. Refrigerator is not leaking, job complete"
We serviced a
KENMORE DRYER
Model 110.7120201
Near Austin, TX 78758
David Z
Job Details: 01/11/2022
"Arrived on site to diagnose dryer making thumping noises when drum is spinning. Ran unit and confirmed a loud thumping. Checked rollers and found sticky rollers causing the flat lines of the drum to thump as they went over it.Replaced rollers and pulley with new and retested with customer present. Verified noise is gone and normal operating sounds are all that remains. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Andice, TX 78628
Lou
Job Details: 01/11/2022
"Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, I found the it unplugged and the breaker tripped. Reset the breaker and plugged the unit in and the breaker tripped again. I unplugged the unit and reset the breaker and tested the outlet and it is showing 126V. Plugged the unit back in and the breaker tripped. I placed a tester start device on the compressor and plugged unit in and the compressor briefly came on then tripped the breaker again. I tested the windings to the compressor and they were within range. Tested continuity to the power cord and it was good. I tested the power cord by unplugging it from the compressor and the unit and the breaker did not trip. I reconnected the power cord to the compressor and unit and plugged it back in and the unit began to operate as designed. I recommended that the customer have the breaker replaced as it could have gone bad since it tripped several times and to monitor the unit. I recommended that the customer contact our office if the unit continues to trip after replacing the breaker. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Killeen, TX 76543
Al
Job Details: 01/11/2022
"Arrived to inspect standing water inside dishwasher. Confirmed the complaint and found the drain pump was defective causing the unit not to drain. R&R drain pump and unit tested properly. Tenant satisfied, Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, TX 78725
Matthew
Job Details: 01/11/2022
Arrived onsite to replace previously diagnosed parts. Replaced cooling fan motor for not energizing. Replaced fan motor and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Leander, TX 78641
David S
Job Details: 01/11/2022
Arrived on site to install previous diagnose parts. I installed new hinges and the lid. I tested the lid and it is now working properly. Job complete.
We serviced a
FRIGIDAIRE MICROWAVE
Model LFMV1645TF
Near Austin, TX 78725
Tyler L
Job Details: 01/11/2022
"Arrived on site for install of previously diagnosed parts. Installed new latch kit and choke, and new latch hook. The new latch kit came with new switches as well. Tested unit, and tested good. Turned it on and off several times, and let it run for different time intervals. Unit is running and heating correctly, and did not trip the breaker. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78758
David Z
Job Details: 01/11/2022
Arrived on site to diagnose washer that is not agitating. Checked shifter on arrival and found it disconnected from the cam ring. Removed and replaced with updated shifter. Retested and verified unit working as designed. Call complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWY2
Near Austin, TX 78726
Scott
Job Details: 01/11/2022
"Arrived on site ,replaced both lower racks .No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78704
Leonardo
Job Details: 01/11/2022
Arrived on site to test unit for door falling. Found spring came off door link. Secured door hinge test unit and unit test good job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/11/2022
Arrived on site for washer leaking. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load. Ran automatic test cycle and monitored for leaks. Removed console and inspected. Removed top and found tub sitting to the right of unit. Leveled leveling legs. Ran unit in normal operation mode and not able to find signs of leaks or unit leaking. All tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS05
Near Austin, TX 78704
Jacob
Job Details: 01/11/2022
Arrived onsite to service the for the turn table. Before starting the work. Looked at the unit and saw there was a option to turn on or off the turntable. Let customer know that the motor does work and that the option exists for this unit. No issues at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Austin, TX 78701
Jacob
Job Details: 01/11/2022
Arrived onsite for unit giving error code for the fan. Tried to turn on the bake and got error code for cooling fan. Replaced cooling fan. Tested the unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Round Rock, TX 78681
Wesley
Job Details: 01/11/2022
Arrived onsite and installed the console. All checks good. Unit is now operating as designed. Advised customer on repair. All checks food.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78717
David Z
Job Details: 01/11/2022
"Arrived on site to follow up on oven that was not heating past 200. Checked error codes and found F9E0 code for miswire. Customer said oven has never worked right. Uninstalled oven and checked the junction box for the outlet. Found neutral and L2 backwards. Reversed neutral and L2. Reinstalled unit and verified unit working as designed. Advised customer that the builders had lifted the unit in the cavity to cover up a gap but didn't use shims. Advised to have builder resolve that, but unit working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/11/2022
Arrived on site to install previous diagnosed parts. Removed failed control and installed new. Attempted to power unit on to sync with UI and found no response. Removed UI and found incorrect UI on hand. Contacted parts department (SR) to verify correct part number. Found lower wire harness wire showing at control (see SD- pic). Called Whirlpool tech support and spoke with Leon. Ohm at drain pump and found not within range. Will need to replace pump before connecting to control. Will need to reorder control with correct UI and lower harness. Office to schedule return. ; ordrng 1 W11478526 and 1 W11130936 (Lower harness) and 1 W11419171 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVS01
Near Austin, TX 78747
Jacob
Job Details: 01/11/2022
Arrived onsite for unit not cooling. Heard the start device trying to keep the compressor working. Ohm out the compressor and compressor is bad.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW
Near Round Rock, TX 78681
Wesley
Job Details: 01/11/2022
Arrived onsite and unlocked door in diagnostics and found error codes f8e3 and f5e2. Tested cycles and found unit running as designed. Cleared error codes and advised that further action and assume the could be made if the symptom reoccurs. Advised customer on findings.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
Justin
Job Details: 01/11/2022
"Arrived on site for a microwave combo oven that when microwaving, the timer never moves and the unit endlessly runs. Upon arrival the customer stated that the unit will do this intermittently ever couple of days. The customer also provided a video of the issue. In the video the unit would never advance, and you could hear the UI chime as if it were resetting the timer. I tested the unit with a microwaveable cup of water, and could not replicate the issue. I put the unit into diagnostics mode and found stored error code F6E4 for UI to control mismatch. When I went to activate MW relay load in diagnostics mode for the MW it threw an F4E1 error for MW temp sensor. After it was thrown I could no longer activate any load in diagnostics for the MW. I got out of diagnostics and then it began working as designed again. It would do this every time I went to activate the MW relay in diagnostics. I called techline and spoke to JR and received SR# 7732704592. JR recommended checking the harness replacing the UI. He also recommended on return to go into diagnostics mode and change the machine model number. You would then power the unit down, and after you power the unit back on change it back to the correct model number. He stated that this will most likely correct the F4E1 error code. He also recommended stressing the importance of connecting the unit to WiFi in order to get the software updates. Office to reschedule.; ordrng 1 W11297728 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78748
Leonardo
Job Details: 01/11/2022
Arrived on site to test unit for unit not starting. Test unit and found unit un level making water come out the front. Cant level unit due to customers tile not going all the way to the back. Customer will get contractor to put tile job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78731
Kevin
Job Details: 01/11/2022
"Arrived on site and replaced consul diagnosed on previous visit, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78757
Justin
Job Details: 01/11/2022
"Arrived on site for a refrigerator with the ice maker not working. I checked temps in the unit and found the FC at 5?F, the RC at 37?F, and the IB at 17?F. I then put the unit into diagnostics mode and found no stored error codes for the IM. I ran a harvest and found it ran through as designed. I then tried to fill the IM, but no water dispenser. I gained access to the valve and removed the line. I then ran test 45 and found the valve was working as designed. Upon further inspection I found the fill line frozen over. I cleared the line. I then tested the IM fill again, and found it now working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GSD2000J01WW
Near Manor, TX 78653
Matthew
Job Details: 01/11/2022
"Arrived onsite to replace previously diagnosed parts. Attempted to shutoff dishwasher water supply under sink to disconnect line to pull unit out. Turned supply valve off but water did not shut off completely. Caught water with towel. Cant proceed until valve shutoff is corrected, water will continue to run and risk flooding. Reconnected hose and left water off for safety. Customer will need to seek plumber to correct issue, then we can proceed with repair. Need to notify AHS. Office to reschedule.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78734
Justin
Job Details: 01/11/2022
Arrived on site for a range with no heat when baking. I gained access to the back of the unit and checked voltage at the wall and terminal block. I found both good. I then ohmd out the bake element and found it open. I installed the new element and then tested the unit. I preheat the unit to 350?F and found it now working as designed Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model WRF555SDFZ09
Near Austin, TX 78737
Luis
Job Details: 01/11/2022
"Arrived on site for not dispensing ice. Tested dispenser found excessive ice in bin causing ice to jam in bin,removed some ice tested dispenser unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Buda, TX 78610
Tyler L
Job Details: 01/11/2022
"Arrived on site for complaints of loud noise during spin. Was unable to access service mode. When powered on, all buttons work. When in standby mode, the buttons were not responding when attempting to enter diagnostics. Ran the drain no spin cycle. During spin, the unit was producing a loud noise. Found oil in the geargase. Will need new geargase, stater, rotor, and slider to complete repair. Also ordering control panel to ensure completion of job. No water leaks detected, job complete.; ordrng 1 W10734521 (Slider) and 1 W11032711 (Washer) and 1 Autho (Autho) and 1 W11455453 (Gear case)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS02
Near Georgetown, TX 78628
Lou
Job Details: 01/11/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system for approximately 20 mins. Pressures held at -30/0. I installed 6oz of R134a refrigerant and monitored pressures and the evaporator. Pressures were good at 0/150 and the evaporator had a good frost pattern. No,water connections to the unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Buda, TX 78610
Jacob
Job Details: 01/11/2022
"Arrived onsite for the unit still leaking. Went ahead and replaced and replaced both parts. No issues at this time. Did explain that if they switch from crushed to cubes that the crushed ice can fall from whats left over into the door and stay there and leak because of the warm air that can some what get through, so to switch between the 2 modes to keep the same thing from happening as much. Customer said they will monitor if it continues. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
David S
Job Details: 01/11/2022
Arrived on site for the oven tripping the breaker. I inspected the unit and work area. The home builder put the unit into a preheat and it tripped the brake part way through. I pulled the unit and tested the elements and found them in good working order. I opened the 4 prong male side of the outlet and found the neutral loose. I tightened the neutral into place and retested the unit. It is working as designed and not tripping the breaker. I would still have the electrician come out an double check that outlet. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS3
Near Austin, TX 78731
Kevin
Job Details: 01/11/2022
"Arrived on site and inspected dishwasher and found wash motor is failing. After Replacing Wash Motor confirmed operation by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KGCU483VSS02
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/11/2022
"Arrived on site to test unit for right front burner not igniting. Found orifice was clogged. Customer stated it happened after something spilled. Cleared orifice, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Austin, TX 78745
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for erratic UI behavior, tested unit found F6E2 and F6E3 error codes, cleared codes ran unit through diagnostics, all components checked out, tried activating different cycles with customer present, cycle activated just fine but after couple of trys, the UI lights just started blinking erratically and beeping, recommend to customer to replace ACU and UI
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Taylor, TX 76574
Jimmy J.
Job Details: 01/11/2022
Arrived on site for STILL TUMBLING- NOT DRYING/HEATING. Removed lint trap and found a very thick layer of lint over the screen. Removed lint layer from screen. Found temp setting was on low. Set to high. Used thermocouple to test temps. First high temps was 205 and first low temp was 115. These temps remained consistent over four high and low cycles. Removed back panel to inspect and remove lint chute for any clogs and it was clean and clear. Inspected vent at wall and it was a straight shot to the exterior of the home. There was a little bit of build up but otherwise it was clear. Showed customer how to use timed dry and explained using the other automatic dry cycle may turn off the dryer before everything inside is dry if drying a mixed load. Explained that timed dry is best to use on mixed loads. Dryer heating as designed. Job completed.
We serviced a
LG DRYER
Model DLEX5101V
Near Sunset Valley, TX 78745
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for loud A rumbling noise when unit is running, tested unit found blower wheel clogged with lint, removed lint, tested unit, unit now running as designed, advised customer to call a professional vent cleaner to clean vent to prevent lint buildup on blower wheel, unit is running as designed job complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Killeen, TX 76549
Al
Job Details: 01/11/2022
"Arrived for squeaking dryer noises. Confirmed the complaint and removed and replaced the idler, belt and rollers. Reassembled and unit tested as designed to customers satisfaction. Job Complete."
We serviced a
GE REFRIGERATOR
Model GZS22IYNBHFS
Near Georgetown, TX 78633
Lou
Job Details: 01/11/2022
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, the customer advised that they just moved in and the water was connected to the unit and the filter was replaced, but theres no water coming from the unit. I tested temps in the FC=5 degrees and RC=39 degrees. Pulled unit out and found the water source at the wall not turned on. Turned the water on and tested the dispenser and it is operating as designed. Tested the ice maker and it too is operating as designed. Fifties temp settings on UI. No repairs needed at this time, no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AB4
Near Austin, TX 78725
Matthew
Job Details: 01/11/2022
"Arrived onsite for unit sparking. Upon inspection found exploded diode. Unit not heating. Recommend replacing diode, capacitor and magnetron. Office will need to notify AHS. Will need AUTHO and office to reschedule if approved. ; ordrng 1 WPW10693025 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB01
Near Driftwood, TX 78619
Andrew
Job Details: 01/11/2022
"Arrived on site to test unit for door assist rubbing door when closing. Adjusted foot pedal/door assist, tested unit, unit working as designed. Customer satisfied with improvement. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Austin, TX 78723
Matthew
Job Details: 01/11/2022
Arrived onsite for refrigerator frosting over in freezer section. Upon arrival found freezer section with ice buildup on top liner and on food product in first basket. Checked seal and looked good. Noticed that when opening and closing the door repeatedly the door would intermittently not close all the way on the left side. Could be due to frost or failing rails. Customer wants to thaw freezer compartment and monitor rail function.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Liberty Hill, TX 78642
Kimo
Job Details: 01/11/2022
Arrived onsite for dryer with no power. Upon arrival I checked for power at the wall and found none. I then checked the breaker and found that it had tripped. Upon further inspection I found that the unit had been wired incorrectly I corrected the issue and tested the unit and found the unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78747
Leonardo
Job Details: 01/11/2022
Arrived on site to replace striker. Replaced striker test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Austin, TX 78738
Brandon
Job Details: 01/11/2022
Arrived on site for customer complaint of some buttons not responding and control display digits missing.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Round Rock, TX 78664
Wesley
Job Details: 01/11/2022
Arrived onsite and frozen fresh food evap causing noise and loss of cooling. Customer will defrost unit for repair. Ordering control and ui. Also replacing fan scroll and thermistor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Hillsboro, TX 76645
Jonathan M
Job Details: 01/11/2022
Arrived on site for a dishwasher that has a door that keeps falling down. Inspected unit and work area. Confirmed customers complaint and found the door very springy and not holding position. Looked underneath the unit and found that both bushings had broke causing the issue. Replaced both bushings and tested the unit. The unit began to work as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Killeen, TX 76542
Al
Job Details: 01/11/2022
Arrived on site to inspect customers filter that broken off and was stuck inside the base of the filter housing. Disassembled and replaced the base and filter. Called PR and advised him about the specifics of the call.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD2A
Near Killeen, TX 76543
Tyler
Job Details: 01/11/2022
Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival installed needed parts then reassembled and tested unit. Found no leaks during repairs and unit fully functioning as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB5
Near Killeen, TX 76549
Al
Job Details: 01/11/2022
"Arrived on site and inspected microwave with door switch issues. Confirmed the complaint and found the relay on the micro computer was hanging off causing a poor connection. I replaced all 3 switches, reassembled the unit and it worked for approximately 8 seconds when 30 seconds was displayed. Due to the damaged relay on the micro computer, it will require W10197767 micro computer to complete the repair. Office to schedule return services. Needs more work ; O-emld tckt"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Leander, TX 78641
Kimo
Job Details: 01/11/2022
Arrived onsite for refrigerator not dispensing water. Call techline twice but couldnt get inconsistent with them. Upon further inspection I found sp#W11394954A. Will need to return with water pressure gauge. And previous parts just in case. Returning tech will have to flow sp#W11394954A. Office to reschedule.; O-emld tckt
We serviced a
KITCHENAID OVEN
Model KEBS207SSS00
Near Driftwood, TX 78619
Andrew
Job Details: 01/11/2022
"Arrived on site to test unit for upper oven long preheat times not cooking properly. Found bad broil element. Replaced element verified control cycling through elements as designed. Tested unit to 350, unit now working as designed. Job complete."
We serviced a
GE COOKTOP
Model PP9758M2BB
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/11/2022
"Arrived on site for NOT WORKING AT ALL--THE VENT WILL COME ON AND UP, BUT BURNERS DO NOT LIGHT--TRIED RESETTING AND HAS HELPED. Getting 240 at wall. Gained access to control and control was getting 120 but would not turn on. controls WB23T10023 / WB27T10891 and harness I resealed the vent with foil tape because it was loose upon arrival.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78744
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for no power tested unit in diagnostics, found latch activating 1 out of 3 times, inspected latch, found broken spring in side latch, customer stated that the unit will not complete cycle and turn off intermittently, replaced latch and control, tested unit unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ3
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/11/2022
Arrived on site to test unit for console acting erratic. Found unit now connected to WiFi or app. Customer stated she previously attempted to sync unit with app but was unsuccessful. Spoke with tech line and found no issues with unit. Did find outlet prongs were a little loose causing voltage fluctuations. Moved to top plug in outlet and advised customer to have electrician correct outlet issues. Customer was able to connect and sync unit to WiFi and app while I was on hold. Job complete.SR#7732130516(safety)SR#7732181674(tech-line)
We serviced a
AMANA DRYER
Model NGD4655EW2
Near Belton, TX 76513
Jonathan S
Job Details: 01/11/2022
for dryer not heating. Inspected unit and work area. Found unit is a gas dryer with no available gas line. Customer will need to replace dryer for electrical dryer only
We serviced a
WHIRLPOOL RANGE
Model RF367LXKB0
Near Killeen, TX 76542
Al
Job Details: 01/11/2022
"Arrived to inspect free standing range coil issues. Customer advised when she turns the burners on low, they stay on the high setting and burn food. Confirmed the complaint and replace all 4 infinite switches. Reassembled and unit tested as designed to customers satisfaction. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, TX 78738
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of light not going off, found proper bulb being used, found failed control. Ordering control. ; ordrng 1 W11467778 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Cedar Park, TX 78613
Scott
Job Details: 01/11/2022
"Arrived on site for fridge making ice and nor dispensing. Found door flap sticking open allowing warm air to get in ice bin and causing ice to block up . Ordering bin , door motor ,plate . No water leaks detected at time of service . ; ordrng 1 W11448633 (Plate) and 1 W11189145 (Door motor)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kimo
Job Details: 01/11/2022
Arrived onsite wall oven with touch screen not working. Upon inspection I found that the screen not working. I installed new console and tested unit and found that it is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/11/2022
"Arrived on site to test unit fro not heating properly. Found bottom of oven was completely covered with foil. Advised customer against blocking of heat ports. Removed foil from edges, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Burnet, TX 78611
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose a washer that is not cycling properly. Found low water pressure from wall causing long fill error. Plumbing issue will need to be corrected to allow washer to operate properly. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Burnet, TX 78611
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose a washer that is not draining. Found drain pump locked up and it will need to be replaced to complete repairs. ; ordrng 1 W10876600 (Pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Round Rock, TX 78681
Wesley
Job Details: 01/11/2022
Arrived onsite for ongoing water flow issue. Found good hous pressure and no supply line issues. Found unit temps causing freezing water line but also concerned about valves. Ordering both valves and returning to replace both valves. Raised fridge temp. ; ordrng 1 W11535162 (Valve)
We serviced a
ELECTROLUX DRYER
Model EFMG617STT
Near Austin, TX 78745
Tyler L
Job Details: 01/11/2022
We serviced a
ELECTROLUX DRYER
Model EFMG617STT
Near Austin, TX 78745
Kevin
Job Details: 01/11/2022
Arrived on site and inspected dryer and found it is rattling while running. Sent several videos to PR and SW. Disassembled the dryer The control panel on this model is attached to the front panel and you cant run the dryer with it open to hear better. Repair kit ordered by previous technician is only a single support wheel. Will need all support wheels and tensioner pulley at minimum. Two technicians is also not needed. SW is going to search for any service bulletins regarding rattling noise and order any relevant parts.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cedar Park, TX 78613
David S
Job Details: 01/11/2022
Arrived on site for dishwasher intermittently not cleaning. I inspected the unit and work area. I found the unit on and running a 1 hour washer. I found the motor working and the heating element on. I drained the unit and found it taking a long time to drain. I removed the drain pump and found the wiring pinched. I repaired the wiring. I also found the check valve had debris in it. I cleared the check valve. I advised the customer on this unit to run hot water at the sink first before washing and to wash it on normal heat dry and high temp. The unit is working as designed no water leaks detected at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Leander, TX 78741
David S
Job Details: 01/11/2022
Arrived on site to install previous diagnose parts. I gained access to the Evaporator motor and replaced it with new. I let the fan run and had the customer listen to it. It is running as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Spicewood, TX 78669
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced pump, unit tested good."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGBD2438PF6A
Near Lakeway, TX 78734
Justin
Job Details: 01/11/2022
"Arrived on site for a dishwasher that was leaking, the element coming off of its track, and the tub being melted through. Upon further inspection I found the element warped and hitting the tub. This was causing the tub to burn and bubble badly. It has melted the plastic and is beginning to make the tub very thin on the burnt spots, and has caused a small leak. I found the unit leaking from a tear in the inlet valve tube as well. Due to this the unit will need a new heating element, tub, and tube. Office to reschedule for a 2 hour job and get autho. ; ordrng 1 154446002 (Tube) and 1 5304502974 (Tub) and 1 AUTHO (AUTHO) and 1 TWOMAN (TWO MAN)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HW00
Near Burnet, TX 78611
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose an oven that is not heating properly. Found temp too high and set calibration adjustment. All is working properly at this time.
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Leander, TX 78641
Kimo
Job Details: 01/11/2022
Arrived onsite to install previously inspected parts. Upon arrival I replaced left side manifold due to it being broken And tested unit and found that the left front burner and the right front burner need to be adjusted for them to ignite. I made my adjustments and tested unit and found that the unit is now operating as designed.job complete.
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76549
Tyler
Job Details: 01/11/2022
Arrived on site for refrigerator leaking water. Upon arrival confirmed issue. After further testing I found rc evap compartment had a clogged drain line. Cleared line but after further testing found line collapsed within liner. This is causing air leak plus water not to correctly drain and build up around evap coil and damaged rc fan.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78748
Leonardo
Job Details: 01/11/2022
Arrived on site to replace office holder for right front burner. Replaced orifice holder test unit for leaks no leaks present job complete
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Elgin, TX 78621
Matthew
Job Details: 01/11/2022
"Arrived onsite for range not functioning correctly. Upon arrival tested unit. Controls are functioning correctly. Tested oven at 350 and heated without error. Ran diagnostics and found stored error code F2E1 shorted keypad . Customer noticed intermittent issues after running a self clean cycle. Unit is now responsive. If symptoms persist, recommended replacing console (keypad) and control. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78738
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of FR burner not igniting, found cooktop is not accessible for us to pull forward to access spark module and remove bullnose, instructed customer to have unit accessible and we can come back with parts. Ordering spark module, ignitor, and switch harness. ; ordrng 1 W11238758 (Ignitor) and 1 W10903728 (Switch harness) and 1 Cnote (Customer will call us once cooktop is made accessible)"
We serviced a
GE DISHWASHER
Model GDF530PSM0SS
Near Austin, TX 78738
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced pump, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Austin, TX 78732
David Z
Job Details: 01/11/2022
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Austin, TX 78732
Justin
Job Details: 01/11/2022
"Arrived on site for a washing machine that was leaking. We put the unit into diagnostics mode and found no error codes. We then activated all valves and the drain. We found the valves leaking, and the unit leaking from underneath. Upon further inspection we found a water trail coming from under the bottom counterweight, and it was leaking aggressively. This indicates a cracked tub. We will need to order the tub and come back with the valves to install. Office to reschedule with a 2 man and a 2 hour job. ; ordrng 1 W11287253 (Tub)"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Temple, TX 76502
Jonathan S
Job Details: 01/11/2022
Arrived on site for range both ovens not heating properly. Inspected unit and work area. Performed temperature test in both oven on bake mode at 350?. Found average temperature in upper at 346? and lower at 334?. Calibrated lower oven +20? and lower at +5?. Spoke with customer on temperature and service performed. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQA12
Near Austin, TX 78731
Kevin
Job Details: 01/11/2022
"Arrived on site and inspected washer and found water valve is weeping, filling up tub when washer is not in use. After replacement confirm washer is working normally by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bellmead, TX 76705
Jonathan M
Job Details: 01/11/2022
Arrived onsite for a refrigerator thats still not making ice. Inspected unit and work area. Took temperature and found the freezer at 3?F. Attempted to jump the ice maker and the unit harvested ice. I calle
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78744
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for no heat, tested unit found all components good, took voltage in outlet, not getting voltage on L1, outlet only receiving 120VAC, advised customer to call electrician to resolve issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC0
Near Austin, TX 78744
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for broken latch, tested unit found strike and latch broken, replaced parts tested unit, unit now running as designed
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78744
Leonardo
Job Details: 01/11/2022
Arrived on site to replace terminal block. Found black wires coming from range are melted will need new harness office to reschedule ; ordrng 1 W11568999 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Waco, TX 76708
Jonathan M
Job Details: 01/11/2022
Arrived on site for a washing machine that wont drain and finish out the cycle. Inspected unit and work area. Found the unit immediately going into a drain when the unit was turned on due to standing water at the bottom of the washer. Attempted to drain the washer and found very little water coming through the drain hose. Used a shop vac to suck out most of the water and removed the hose underneath the tub. Found fabric clogging the drain hole on the tub causing very little water to get through. Removed obstructions and tested the unit. The unit began to work as designed. The unit is working as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBT5511KSS00
Near Austin, TX 78703
Leonardo
Job Details: 01/11/2022
Arrived on site to test unit for door rubbing. Will order new door. ; ordrng 1 W11453247 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78741
Jacob
Job Details: 01/11/2022
Arrived onsite for unit not locking. Looked at the unit and saw that the strike was broken. Was not sent with strike. Ordered part. Office to reschedule ; ordrng 1 W11091027 (Strike)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elm Mott, TX 76640
Jonathan M
Job Details: 01/11/2022
Arrived on site for a washing machine thats not agitating. Inspected unit and work area. Customer advised the unit seems to attempt to try to censor clothes but then makes a clicking sound and does not complete her cycle. Ran the unit through diagnostics and found in F5 E1 (lid switch fault) error code. Attempted to test delete log in diagnostics and found that even with the door shut that the unit was not registering the door shut. Replaced latch and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Temple, TX 76502
Jonathan S
Job Details: 01/11/2022
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found no lights or power. Traced voltage from outlet to power cord. Found damaged power cord (see sd-picture). Will need to replace power cord harness. Office to schedule return when ETA is available on part..; ordrng 1 W11218404 (Power cord harness)
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Austin, TX 78705
Jacob
Job Details: 01/11/2022
Arrived onsite to replace the ui panel. Replaced part. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GSL25JGCCLS
Near Leander, TX 78645
Justin
Job Details: 01/10/2022
"Arrived on site for a refrigerator that was not producing ice. I jumped the IM and could hear the gears turning and catching, but not harvesting. This indicates a faulty IM. I replaced the IM and then jumped a harvest again. I found it now running as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Austin, TX 78717
Wesley
Job Details: 01/10/2022
Arrived onsite and found cosmetic defect of factory cooktop coating roughing off noticeable from install. Ordering new cooktop to repair. Office to reschedule. ; ordrng 1 W10722087 (Cooktop)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near The Hills, TX 78738
Luis
Job Details: 01/10/2022
"Arrived on site for no ice. Found icemaker plastic tray broken from motor housing,diagnosed unit will need a new icemaker. Installed a new icemaker ran diagnostics icemaker passed,ran fill test passed.