"Arrived onsite for unit not making ice. Looked at the unit at the bottom of the door for any cut wires, and didn?t find any cut wires. Looked in the ice maker and found. That the red wire some how got pulled apart. Need to order a new door. Ordered part. Office to reschedule ; ordrng 1 W11026425 (FR dor-fip)"

"Arrived on site to replace previously diagnosed broken lid. Replaced lid, tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite and found valve staying open after the completion of a steam cycle. Ordering valve to repair. Office to reschedule.; ordrng 1 W11213863 (Valve hose assembly)

Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on site for microwave venthood light not turning off. Inspected unit and work area. Tested light operation and found no response from control. Found key responsive and show light settings. Found main control failed. Found reflector damage from light continues to stay on. Found no ETA available on control. Office to schedule return when ETA is available. Informed customer part was on back order and could possibly take up to 8 weeks to receive part.; ordrng 1 W10240330 (REFLECTOR ) and 1 W10892389 (CONTROL)

"arrived on site for condensation build up on the freezer gasket and mullion. I gained access to the condenser fan and unplugged it. After ten minuets I could feel one side of the mullion was hot and the other side was not.

"Arrived on site to inspect unit for not agitating, upon inspection found the unit with a bad actuator. Ordering correct actuator. Office to reschedule ; ordrng 1 W10815026 (actuator)"

Arrived on site for no lights and no ice. Diagnosed defective led control and broken wires at door hinge unit will need freezer and fresh food leds and freezer door

Arrived on job for complaints of door hard to open. Customer said the light in freezer not working now. Replaced the rails for door issue and order switch and module for light issue. Called tech line 7731365823.; ordrng 1 W11396033 (SWITCH ) and 1 W11520324 (MODULE )

Arrived on site to test unit for damaged range. Found damaged cooktop and panel. Ordering new panel office to reschedule. ; ordrng 1 W11175518 (Control panel)

"Arrived onsite for refrigerator freezing on fc evap, upon arrival found unit would not defrost during tests. Ordering unit UI, HV, wiring harness and unit ice maker for previous ice issue. Office to reschedule upon receiving.; ordrng 1 W10848301 (UI) and 1 W10843055 (Control) and 1 W11032800 (Motor and wiring harness)"

Arrived onsite for microwave sparking after wave guide cover replacement. Upon inspection I found where the magnetron stem comes into the wave guide is damaged and has small etches in the frame around the stem.

Arrived on site to test unit for oven not working and both right burner not working. Will order new infinite switch for front and rear burner and ordering both burners. ; ordrng 1 W11171119 (RR burner) and 1 W11047722 (Rf burner) and 1 WP3149404 (Rr infinite) and 1 WP3149400 (Rf switch)

Arrived onsite to install previously diagnosed parts. Upon arrival the customer stated they replaced the filter and all functions restored. Shortly after I walked in the house power went out so I was not able to test anything. Job complete.

Arrived onsite for refrigerator no power. Upon arrival I confirmed the complaint. I accessed the top panel and found the on/off switch half way flipped towards off.. I reset the switch and the unit restored power. I monitored amp draw of the compressor and it got up to 2.9. I advised the customer to monitor the unit over the next 24 hours to ensure it restores to proper temps. The unit is working as designed at this time. Job complete

Arrived onsite for wall oven with control panel doing weird things like cycling without touch. Upon inspection I found no stored error codes. The customer stated the issue went away after doing a power cycle. I tested preheat and the unit heated as designed. I advised on the importance of getting the unit connected to WiFi. The unit is working as designed at this time. Job complete.

Arrived on site to test unit for burners not igniting. Test unit and found bad module. Replaced module test unit and unit test good job complete.

"Arrived on site and inspected washer and found saved error code F6E1, attempted to run diagnostic cycle and drum is not turning. after replacement began a normal cycle and washer is progressing through load properly and motor is running again, job complete"

Arrived onsite and found unit filter head pins worn down and not allowing good flow. Replaced filter head. All checks good. Unit is now operating as designed.

"Arrived on site for a dishwasher that?s not filling with water. Inspected unit and work area. When the unit through diagnostics and found no stored error codes. Tested voltage going to the valve and found proper voltage but the valve not drip pulling in water. Remove the valve and found sand and debris inside of the filter of the valve. Replaced water valve and tested the unit. The unit began working as designed.Call complete."

Arrived onsite for unit not making ice. Looked at the unit and found that the ice maker is working but saw that the fill tube was blocked with ice. Removed ice. Let tenant know to allow the unit some time to make ice. No leaks at this time. Job complete

Arrived on site and inspected French door refrigerator with moisture leaking onto the freezer door gasket. Checked all gaskets and found all were operating as designed. After a closer look I discovered and photographed an air gap between the refrigerator and freezer compartment that simply needs to be sealed with silicone. Ordering silicone #8201711 to complete the repair. Office to schedule return services. Needs more work ; ordrng 1 8201711 (Clear Silicone)

"Arrived on site for washer needing previously diagnosed gearcase, slider, etc. upon arrival I verified gearcase failure and during disassembly I found magnet strip from slider assembly loose from slider wheel. After installing needed parts I reassembled and tested washer. Found ui and ACU operating as designed. Found intels valve and pressure regulation functioning. Unit no longer makes abnormal noises during agitation. Call complete"

"Arrived on site for a dishwasher not accepting selections. Attempted to get the unit to malfunction, but found ALL functions of the unit tested properly.

Arrived on site for microwave not functioning correctly. Upon arrival customer stated unit never stopped heating but if run for over two minutes the heating would quit and microwave would feel hot to the touch all over. Upon further inspection I found unit heating on a minute test fine. I uninstalled microwave and found the installers had IMproperly mounted and damaged the vent cover between microwave and flooring of upper cabinet the microwave mounted to. The damage had impressed upon the exhaust fan not allowing it to vent correctly and causing to much heat build up in unit over all. I was able to readjust and properly mount covering and I find fan motor to prevent any further problems. After running two different 10 minutes ice bowl heating tests I found unit is no longer failing prematurely and isnt over heating. Showed customer results and she is pleased with functionality. Call complete

Arrived on site for a dryer that has no heat. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested all heating components and found all working as designed. Tested voltage going across the heater and found intermittent voltage. Tested voltage going from the connector side at the heater coming from the centrifugal switch and found the varying voltage. ; ordrng 1 279827 (motor!dryer)

Arrived on site for washer not agitating correctly or clean in the clothes. Upon arrival any diagnostics and found an F7E6 error indicating a motor fault circuit issue. Upon further inspection of the unit found that the actuator had come loose and popped out of place it was never mounted properly I ended up re-mounting and re-positioning the actuator and then reassembled and tested the unit and verified the actuator is no longer shifting out of place informed customer findings and found unit is now fully functioning as designed with no leaks during repairs call complete

"Arrived on site to inspect washer with coating peeling off. Upon further inspection, I found the basket with a large 3 inch by 2 inch rust spot on the inside (photos). I advised the customer that I would order another basket and the office will schedule return service due to the availability of the part. I am ordering the basket and drive hub and office to schedule return service. Unable to to test the unit due to the city had the water turned off due to replacing a water meter. No water leaks observed during service.; ordrng 1 W10554251 (Basket) and 1 WP389140 (Drive hub)"

"Arrived on site to inspect unit for broken plastic parts, upon inspection found the track stop missing and dispenser broken, replaced both and tested heat. No problems found. Spoke with techline Sr # 7731359391 Chris and was told unit is working to spec. Complete"

"Arrived on site to inspect unit for to allowing water to be dispensed. Upon inspection found the unit had a clogged filter, removed filter and all functions returned. Complete"

Arrived onsite for failing freezer handle. Upon inspection found handle failed. Replaced handle and tested. Unit is functioning properly. Job complete

Arrived on site for erratic heating when youre using the oven. Found igniter was failing . Replaced igniter . Ran preheat all checked normal. Let it cycle a few times . Consistent on igniting . No gas leaks detected at time of service.

"Arrived onsite to replace previously diagnosed parts. Replaced motor, wheel and use sound pads for metal on metal potential. Tested unit and unit is functioning properly. Customer approved. Job complete"

Arrived onsite for dishwasher with broken racks wheels. Upon arrival I confirmed the complaint that both adjusters have broken wheels. The customer agreed so I replaced the adjusters

Arrived on site to test unit for f8e4. Found broken float no water in float. Replaced float test unit and unit test good job complete; ordrng 1 W11416460 (Vent) and 1 W11407411 (Inlet water)

Arrived onsite to install previously diagnosed parts. I installed the console and tested unit. The unit is working as designed and no gas leaks were detected during time of service.

Arrived on site for dishwasher intermittently filling with water. Inspected unit and work area. Found dishwasher sharing drain with reverse osmosis (see SD-pic). Performed diagnostics mode and found fault code F6-E4 float switch. Found error caused by reverse osmosis sharing drain with dishwasher. Found all components operating as designed. No water leaks detected during service. Spoke with customer on user care guide and soap usage with a home water softener.

"Arrived on site to inspect microwave door not closing properly. Upon further inspection, I found the left side of the door not engaging the door switch and the microwave not turning on. I found the inner door panel warped and the left hinge screw stripped. I removed and replaced the left hinge and inner door panel and retested and unit is operating as designed. Job completed."

Performed streem. Found unit is a Non serviceable unit. Interiror liner peeling and metal is rusting.

"Arrived on site to inspect unit for spinning wildly and making noise, upon inspection found the unit with 2 overload codes, instructed customer on use and moved drain hose. Complete"

"Arrived on site for a cooktop that popped when using the front left burner. I tested the unit and found irregular flames on the front left and right burners. Upon further inspection I found the propane conversion done incorrectly on them. The larger orifice needs to be on the main or center hole on the burner, and the smaller orifice needs to be on the simmer or on the side hole of the burner. They were swapped. I also found the incorrect orifice sizes. The main burner needs a 0.99mm orifice and the simmer needs a 0.5mm orifice. I advised the customer on my findings and informed them they needed a licensed plumber to do the conversion. Other than this the unit was working as designed.

Arrived on site to install previous diagnosed parts. Removed failed control and attempted to install new. Found no connection for humidity sensor on new control (see SD-pic). Verified part number through service matters. Will need to reorder part and inspected for correct connectors. Office to schedule when part has been verified as correct part. ; ordrng 1 W10849846 (CONTROL/ PLEASE VERIFI PART USING SD PIC )

"Arrived onsite for range not operating, upon arrival found unit was operating as designed fell on service pointer W11354284B. Spoke with customer on it. Job Completed."

Arrived on site for oven combo not having any sound. I inspected The unit and work area. I found fault code f1e1 internal oven acu error. I replaced the control. And tested the 7nit. All functions on the unit are working and it is now making a noise on button presses and when the microwave is finished. Job complete.; ordrng 1 W11297728 (UI)

"Arrived onsite for range not igniting, upon arrival found unit was being grounded by pan in bottom drawer remove pan and tested unit. Unit is now operating as designed. Showed and spoke with customer about issue. Job Completed."

"Arrived on site to inspect unit for not heating and making sparks, upon inspection found the units diode burnt and causing issues. Replaced diode and tested. No problems found. Complete"

"Arrived on site to replace previously diagnosed heater. Verified heater was needed. Replaced, tested unit and heater is now engaging as designed. Also found no high drain loop installed. Advised customer to purchase drain extension as drain hose is too short to install high drain loop. No leaks detected. Job complete."

Arrived on site and inspected refrigerator and found water droplets on the bottom of damper housing. Took pictures. Spoke with techline and they said condensation here is normal in a warm/humid environment. No further repair is needed and refrigerator is operating as designed.

Arrived on site Customer wants hinges moved to the left hand side of the dryer. Disassembled drawer and moved hinges and it is now opening from the left-hand

"Arrived on job for complaints of washer not working. Found the transmission, brake rotor and spring will all need to be replaced. The pulley spinning freely brake rotor not locking in place and the basket not spinning and agitator not moving either.; ordrng 1 21002010 (brake rotor) and 1 35-6615 (ht trans s) and 1 WP21001910 (spring- br)"

Arrived onsite for washer making rattling noise in spin cycle. Put unit in diagnostics and found no stored error codes. Ran individual spin test and could not duplicate the issue. Customer states it?s intermittent and doesn?t happen all of the time. Called tech line for assistance. Cathy recommend running a load in drain and spin. Still could not duplicate issue. Tech recommended that if unit is vibrating or shaking could be Inner basket and suspension.

"Arrived on site for fridge not making ice. I inspected the unit and work area. I put the unit into diagnostics and found no error codes in test 56. I put the unit through a harvest test 57 and it passed. I found the unit set to -5 in the freezer and 35 in the fresh food section. I did a temp test on the freezer and found it at 13 degrees. I found the fresh food section at 45 degrees. I did a amp check on the compressor and found it at 1.3 amps.

Arrived onsite and found customer not using rinseaid or any other cycles other than 1 hour. Advised customer that optimal wash and dry cycles are the longer cycles with the hi heat and dry cycles selected. All else checks good. Advised customer on use and care.

Arrived on site for frost build up on the frost does of the freezer door. I inspected the unit and work area. I placed a light inside the fridge and found it coming out the top right corner of the gasket. I reshaped the gasket and found it still there. I inspected the gasket and door liner. I found the door liner separating from the outer door. I placed some foil tape behind the gasket to hold it in place and seal against the fridge. I am ordering the freezer door to complete the repair.; ordrng 1 LW10341279 (Freezer door)

Added on in home. The washer is tearing up the comforter. I inspected the unit and work area. I found not damage or sharp points on the wash basket. I pulled the agitator and found no rough or sharp spots underneath. I found the agitator fins are very flexible and catch when you run something underneath them. I suspect the comforter was caught on those fins when it tore. The unit is working as designed.

"Arrived on site to inspect dryer noises. Upon further inspection, the customer turned the unit on and it began to make the noise immediately. I raised the top panel to find the terminal block cover had fallen off and was bouncing around on the drum. I secured the cover back on the back panel and tested and the unit is operating as designed.

Arrived on job for complaints of washplate not working properly. Found the washplate splines damaged. After replacement test operation.

"Arrived on site to inspect unit for not heating, upon inspection found the unit did not heat when started. Replaced mag, cap and diode. All functions returned. Complete"

Arrived on site to test unit for broken inner glass. Replaced inner glass test unit and unit test good job complete.

Arrived on site to replace sleeve. Replaced sleeve test unit and unit test good job complete.

"Arrived on site to test unit for leak. Found paper clip somehow got wedged between drain pump and sump causing leak. Removed paper clip, gasket was good. Reattached drain pump and tested. Unit is no longer leaking. Job complete."

Arrived onsite for stuck button error. Advised customer that ui would be needed. Reset does not correct issue. Ordering console and returning with control to repair. ; ordrng 1 W11460597 (Console)

"Arrived on site for no dispensing ice,tested ice dispenser no ice diagnosed motor seized replaced auger motor tested ice dispenser ice dispensing correctly."

Arrived on site to test unit error code f5e4. Found lower oven door was locked and latch will not disengage in diagnostics or with cycling power. Found relay k4 on lower oven control was burnt. Needing lower oven control to fix issue. Will be ordering latch as well to ensure completion on return visit. Zip tied latch open to assist returning tech. ZIP TIE WILL NEED TO BE REMOVED. Office to reschedule. ; ordrng 1 W10801665 (Lower control) and 1 W10883049 (Latch assembly)

"Arrived on site to test unit for leaking. Found water marks all up and down where fabric softener enters tub ring. Found LR and LF legs were all the way down and right side legs were up causing unit to be extremely unleveled pushing tub ring past the fabric softener dispenser causing leak. Leveled unit, and unit is no longer leaking. Job complete."

"Arrived on site for refrigerator leaking water from dispenser area and ice melting. Inspected unit and work area. Found major frost in freezer. Found ice behind freezer drawer not door to seal. Found frost buildup blocking air to ice maker housing. Found temperature in FC set at -6 AND RC 34?. Corrected temperature settings. Performed diagnostics mode and tested ice maker operation and fans operation. Recommend to power unit off for 24 hours to allow ice to thaw. Informed customer on failure, to defrost unit and to place towel around unit to collect water from thawing unit out. All operations tested good, no water leaks detected."

"Arrived on site to replace FC evap for leak on cap tube. FC was cooling as designed upon arrival. Found slight dye on perma gum but none on line or anything around. Applied bubble solution and verified evap is not leaking. Checked pressure and found when 3-way valve is set to home position pressures stabilized at 35 on both high and low side. Spoke with SW and found no issues with sealed system. Found drain line was frozen over and FC evap thermistor placement was incorrect. I placed thermistor in proper location, cleared drain line and found foam was preventing proper draining. Thermistors were in range. Evap motors working as designed. Condenser motor operating as designed. Compressor amp draw is correct. Advised customer to monitor. No leaks detected. Job complete."

Arrived on site to diagnose a washer that is not cycling properly. Found shifter slipping from cam assembly preventing unit from agitating. Shifter will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10913953 (Shifter)

Arrived on site to diagnose a washer that is not cycling properly. Found shifter slipping from cam assembly preventing unit from agitating. Shifter will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10913953 (Shifter)

Spoke with techline and they recommended replacing all parts on hand and adding as much sound dampener beneath motor mount as available. Took multiple pictures and sent them to CS, after replacing all parts dryer is quiet while running, job complete.

"Arrived on site to inspect unit for not holding up the upper dishwasher rack, upon inspection found the unit was not staying up due to the wheel being broken. Replaced and tested. Complete"

Arrived onsite for not washing and off balance and found broken actuator. Replaced actuator. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site to replace previously ordered parts for refrigerator. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite and replaced hub. Calibrated and tested, Unit is now operating as designed. All checks good."

Arrived on site and inspected unit not producing ice. Customer advised since the call the unit has been intermittently producing ice. I checked for ice maker errors and found E0= No errors. Found the temperature in the ice box was higher than harvesting temperature. Found the unit temperatures were set at 5 degrees in the freezer and 39 in the refrigerator compartment. I adjusted them to recommend temps.

"Arrived on site for dishwasher not functioning properly. Upon arrival I entered diagnostics and only found an F5E2 error indicating a stuck door switch. Inspected door switch and got it to unstick and allowed dishwasher to functioning through fill, agitation, and drain. Found drain line was low enough to allow backflow into dishwasher (water was orange during first cycle) also found rack wheels broken on bottom causing rack to not sit right and door wouldnt shut because of this.office will need to get authorization from ahs to replace rack wheels, and door switch as well as returning to raise drain hose to prevent further backflow issues. Unit is functioning as designed other then this. ; ordrng 2 WPW10671904 (Basket clip)s and 1 WP8268645 (Rack wheels) and 2 WPW10274880 (Switch)s and 1 WPW10274880 (Needs ahs autho)"

"Arrived on site and inspected washer with latch and drain pump issues. Plugged unit in and drain pump was attempting to drain, but couldnt complete the drain cycle. The latch was also continuously clicking. Removed and replaced both and unit tested as designed to customers satisfaction. Job Completed"

Arrived on site for a refrigerator that?s not going to refrigerator section. Inspected unit and work area. Ran the unit through diagnostics and found the evaporator fan not turning on. Checked voltage of the evaporator fan and found 120 V going to the evaporator motor but the motor not running. Replaced evaporator motor and tested the unit. The unit is working as designed. Call complete.

"Arrived on site for a washing machine that?s making a sound as it spins and is not spinning out clothes. Inspected unit and work area. Ran the unit through a manual high speed spin. Found the agitator spinning in the basket skipping not moving with the agitator. Went to remove the agitator and found the agitator stuck on the gear case. Used vice grips, a dryer belt, and flat head screwdriver?s to try and pry the agitator loose. Could not remove the agitator from the driveshaft. Unit will need to complete rebuild for repair. Ordering out or tub, inner basket, gearcase, and accessories for repair. .; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11089264 (filter) and 1 W11219115 (OUTER TUB ) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s"

Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival I verified previous diagnosis. Found unit also had no refrigerant left in system. Couldnt pinpoint or find leak. I removed old equipment and then installed a new compressor uv dryer and access port. After pulling a vacuum I was able to verify no leaks within system. Recharged unit with 4oz of refrigerant and let unit run for 20 minutes. Found psi stable at 0 & 150 (L&H). Informed customer to give unit 24 hrs to cool down.

"Arrived on site for a refrigerator that has a light out on the control panel and is making a loud sound from the icemaker. Inspected unit and work area. Confirmed customers complaint about the light out on the user interface as one of the lights that shows temperature is out. Ran through an icemaker test and found the unit working as designed.

Arrived on site for washer not cleaning cloths. Upon arrival I entered diagnostics and found and f7e6. After further inspection I found actuator had come un mounted from cam. I was able to reassemble and fastened actuator back in place and insured it wouldnt come loose from cam again. After reassembling unit I ran a factory reset and retested unit. Showed customer results and that washer is ready for use call complete.

"Arrived on site for a washing machine that?s flashing an F0 E4 (spin limited by water temperature) error code. Inspected unit and work area. Confirmed the customers complaint and tested both hot and cold water valves in the component activation test. The unit ran as designed. I ran the unit through the in,et temperature sensor test and found the unit reading the cold water at 35?C and going all the way up to 45?C when the hot water was ran. Ran the unit again and tested the water temperature. Found the water temperature on the cold valve sitting at 87?F. The customer advised that due to the area, everybody in Bellmead does not get cold water especially during the summer months. I called Whirlpool Techline and spoke to Robert SR# 7731353325. He advised that it could be due to the cities waterlines being too shallow in the ground causing the water to overheat when temperatures are hot. He did advise me to go ahead and replace the water valve and the main control due to an update on temperature allowances. The unit ran through a whole cycle with no water leaks detected. Call complete."

"Arrived on site to install previous diagnosed parts. Gained access to main control. Removed failed control and installed. Removed failed ice maker and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected."

"Arrived on site for washer making a squeaky noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no fault codes stored. Ran automatic test mode and identified failure. Disassembled gearcase and found failure within gearcase. Removed failed gearcase and installed new. Assembled unit and tested operation. All tested good, no water leaks detected."

Arrived onsite for range with error code F0E1 internal board failure. Customer had a few instances with error code and was able to clear them. Also said within the past 3 days it has not had the issue.

"Arrived on site for fridge lights being out, and food freezing on the top shelf. I inspected the unit and work area. I found the top 3 lights and the freezer light out. I replaced all 4 lights. I found products pushed all the way to the back of the unit causing an air flow restriction. I moved the items and a gap at the back of the unit. The unit is working as designed. Job complete."

Arrived onsite for dishwasher with stagnant water collecting in the tub. Upon inspection I found the customer has an R/O system under the sink that is routed to the drain hose port on the disposal. I explained that this installation needs to be corrected and the back pressure from the R/O will cause back filling in the dishwasher. I ran diagnostics and all functions passed. I found the right side rack stop had fallen off. I was unable to re secure the stop so I used van stock part # WPW10082861 to replace the stop. No leaks detected during time of service. Job complete.

"Arrived on site and inspected washer, previous technician already replaced motor, capacitor, drain pump. He said washer never pulled more than 7.5 amps. Took videos while running spin, drain pump, and both valves combined showed highest amp draw at <7. Washer is on an AFCI and described nuisance tripping in relation to arc faults. Reported to techline, job complete 7731061439. W11525530"

"Arrived on site to install previously diagnosed parts. I gained access to the inside of the unit and found significant lint build up. I cleared the lint out of the unit. Upon further inspection I found the idler pulley had been worn down completely. The belt actually tore into the pulley wheel and was getting stuck. Due to this the belt got ripped in several places. I replaced the pulley assembly, but will need to order the belt to replace. I also found the front support wheels and shafts needing to be replaced. Upon trying to install the new shafts I found the nuts on the old shafts wont fit the new ones. I will be ordering nuts for the new shafts. Only the front two shafts need replacing, but all wheels need to be replaced. Ordering all parts, and office will need to reschedule. (We are replacing the belt, front two shafts, all four support wheels). Return tech needs to verify tub freely spins and to run the unit. ; ordrng 1 661570V (Belt) and 2 WPW10080210 (Nut)s"

Arrived on job for complaints of display not working. Found display not lighting and no buttons

Arrived on job for complaints of not making ice. Found the ice maker full on ice but didn?t harvest. Bypass the thermistor and harvest worked. Will need harness with thermistor to complete also notes the ice bucket damaged also found the light switch shorted light in freezer flickering power to icemaker with door open ; ordrng 1 W10838084 (harns-wire) and 1 W11457217 (SWITCH ) and 1 WPW10558424 (ice-contnr)

"Arrived back on site for customer complaint of unit leaking ONLY ON BULKY ITEMS selection. Confirmed there was a small puddle of water on the floor on the front left portion of the unit. Attempted to lift the lid as I do when accessing to lid switch and lid wouldnt come free so I could examine it for the source of the leak. Called Whirlpool Tech Line and spoke with Joel SR# 7731351692Try running a bulky cycle with non bulky load. Its suspected the uneven load will cause the issues. Customer washed a full load and @ 10 minutes left he unit was reading drain, but the second rinse cycle is where the small bit of leaking was coming from the front left portion of the unit.

Arrived on site to test unit for unit not working. Test unit and found shorted main harness and burned out terminal block. Will order new main harness office to reschedule ; O-emld tckt

Arrived on site to test unit for light blinking. Test unit and unit giving 6 different error codes. No leaks present float test good. Ordering new board and then will need to replace sump and motor. ; ordrng 1 W11410066 (Control board) and 1 W11416362 (Sump and motor)

"Arrived on site to inspect unit for not heating, upon inspection found the unit connecter broken causing issue, replaced connections and tested unit, all functions worked. Complete"

Arrived on site for a refrigerator that?s not dispensing water and add frost buildup in the freezer. Inspected unit and work area. The customer advised that he is able to make ice but the water dispenser does not work and that the freezer had ice buildup in it one morning but has since receded and gone away. Inspected freezer door gasket and found the door sealing properly. I did advise the customer that it appeared that door had not closed fully or closed on some thing causing this issue. Tested the dispenser and found the unit buzzing at the inlet water valve but no water being dispensed. Replaced door water valve and test the unit again with the same results. Removed dispenser waterline and tested the waterline through the door. The waterline through the door was working properly. Tested the waterline through the cabinet and found the waterline in the cabinet frozen. Removed water line and thawed out water. Reassembled unit and tested it again. The unit is now working as designed. I did tell the customer that waterlines 10 to freeze due to inactivity and to at least try to use the water dispenser at once if not several times a Day to avoid further issues. Call complete.

"Arrived on site and inspected washer and did not find any saved error codes, ran all functions in manual diagnostic and there is no excessive noise. At this time washer is operating as intended, job complete"