Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Refered customer to units manual to know what to expect throughout washer cycle. No further repairs needed and no leaks were found at time of service.

"Arrived to inspect draining issue. I found the drain pump would drain, but on,y very slowly and it was quite noisy. I removed and replaced the pump and tested. Normal operation returned and the unit operated as designed. No leaks observed during service.

"Arrived to inspect gas odor and no heating. I found the unit would not ignite and tested the hot surface igniter. It tested at 380 ohms, a new igniter is in the 60-80 ohm range and I removed and replaced. The unit operated as designed after and heated and cycled as designed. No gas leaks detected during service.

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed transformer, control, magnetron, cap and diode. I tested the unit and it heated as designed and I found no other faults with the unit. Operational test good."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the faulty door and adjusted the chassis, squaring the doors to ensure proper sealing. No leaks observed during service."

"Arrived on site for washer MAKING A CLICKING NOISE AND IT SMELLS HOT, AGETATOR IS NOT WORKER. Upon arrival confirmed complaint. Found F7E6 in diagnostics. After further testing I found unit had recalled styled actuator that had popped out of alignment. Replaced actuator then reassembled, reset, and retested unit. Found no leaks, and unit now cycling through all setting as designed with no further failures. Call complete"

"Arrived on site for freezer flashing hi temp error and not showing proper temps. Upon arrival confirmed complaint. Found a,p draw at 1.3, evap fan running and compressor pump refrigerant through system efficiently. Evap coil had a great frost pattern. I found electrical failure in control board on door. I replaced control. Found error went away. Informed customer to give unit 24 hrs to cool and stabilize temps. Call complete"

Arrived on site to install previous diagnose parts. I replaced the door and the door closer. I reassembled the door. I inspected the door sealing and found it working properly. Job complete.

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I found both friction pads laying on the floor under the unit. I pulled the unit out and installed both pads and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure, the customer provided a new ice maker and ice bin. Using my steamer, I removed all ice inside the ice maker housing. Cleaned all water from the housing and sealed the gap between the housing and the liner with manufacturer approved silicone. Installed new clips to the coil and installed the new ice maker and bin. Tested unit and it is operating as designed.

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found water inside the RC section on the shelves and at the back left corner above the filter. I tested the water dispenser and found water spraying from the water filter area. I removed the filter head housing and inspected the filter head and found the gasket had blown out the back of the head. Cleaned up the water and turned the water source off at the wall. Customer advised the unit is not cooling in the RC section. I found this freezer is cooling, but was unable to determine if the RC section was cooling or not due to having the doors open too long. When I closed the RC doors, I did not hear the RC fan come on. I pressed the reset button at the back of the unit on the main control and once the unit came on, I could hear the fans operating as designed. I advised the customer to allow the unit to cool for approximately 4-5 hours and to contact the office around 430pm to report the status of the unit. Customer advised that they can do without the water dispenser/ice at this time and were more concerned with the unit cooling. No water leaks observed at the end of service, job completed"

Arrived onsite to replace previously diagnosed parts. Confirmed heater receiving 120 vac but resistance readings at 6.2 k ohm showing 3ohm resistance for heater is out. Replaced door. Tested unit harvest and fill. Unit is functioning properly. Job complete

"Arrived on site for range burner inner ring not lighting. I inspected the unit and work area. I found the rings broken. I installed a new element and tested the unit. It is now working as designed.

Arrived on site to install previous diagnose parts. I gained access to the control and replaced it with new. I gained access to the fc evaporator and found it covered in ice. I cleared the ice and replaced the fc motor. I tested the unit and found it working properly.

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area I found fault codes F4e3 wash motor failure f7e1 no heat. I ran a diagnostics cycle and found the unit filling with water, but the wash motor not coming on. I installed the new wash motor. I reassembled the unit and tested it. I found it working as designed

"Arrived onsite for microwave completely un responsive. Upon arrival inspected unit. While verifying properly voltage, found unit partially unplugged. Secured plug and unit powered on. Tested unit heating water and unit is functioning properly. Job complete"

"Arrived on site and inspected washer and found when set on a normal cycle power button works but every other button chimes when pressed but doesnt engage. From standby washer will enter a diagnostic cycle and completed calibration 52 an automatic test 51. replacing control board and user interface/console at the same time make correct the issue

"Arrived outside and inspected washer and found error code for Long fill. Found cold water flow is very weak in the diagnostic cycle. Inspected water line and found it is clogged with sediment, took one picture

"Arrived on site and found refrigerator is unplugged and has been defrosted by homeowner. Replaced HV control board diagnosed by previous technician, also replaced Damper and Freezer thermistor. Confirmed fan motor is working properly sent a short video to KB/service management. Requested that customer monitor refrigerator for correct operation, If issue continues order user interface and evaporator harness"

"Arrived on site and found noise homeowner hears is flapper closing after vent fan stops. Customer requested that flapper be removed. The vent exit for the microwave is still protected by another screen and flapper on the exterior. After removing flapper it is no longer making noise, job complete"

"Arrived on site and replaced slide bearing on dryer, after replacement dryer is running normally, job complete"

Arrived on site for refrigerator needing previously diagnosed separator. Upon arrival installed required part. Reassembled and tested dispenser and found no air leaks. Call complete

"Arrived on site to test unit for noise, tested unit found unit is running as designed, ice maker is harvest completed and filled with water with no issues, all fans are running quiet, advised customer to monitor and itd the noise returns take videos and call us back job complete"

"Arrived on site to test unit for not functioning properly, tested unit found bad shift actuator, replaced parts tested unit unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for no power, tested unit found breaker not tripped, but L1-G has no voltage and L2-G getting 120VAC

"Arrived on site for dryer, inspected unit and work area. Dryer would need a vent tube to properly function. I proceeded with installing new tube and tested. Unit is now operating as designed.

"Arrived on site for washer, inspected unit and work area. I set unit in diagnostics and found error code stored UB. I then set unit in a diagnostics cycle and found it draining super slow and found it to be slightly leaking from the door seal. I then removed drain pump filter screen and found it to be clogged with pet hair. I removed all pet hair and cleaned below and door glass and set it back in a diagram cycle tested unit and completed all test with no problems. Unit was unleveled and I set legs to the proper hight and unit is now operating as designed. I advised CX to try to keep drain pump screen clean and also below and glass to avoid any leaks. No leaks observed during service. Job completed.

Arrived on site to test unit for unit not draining. Test unit and unit drain correctly 3 times. Also test heating element and heating element test good. Found unit over filling due to float getting stuck. Repaired the float test unit and unit test good job complete.

Arrived on site to test unit for broiler not working. Test unit and found customer trying to broil with the door open. Advised customer broiler will turn off if the board sees the door opened. Test broiler with door close test unit and unit test good job complete.

Arrived on site to test unit for no power. Test unit and found shorted wire at junction. Repaired wire test unit and unit test good job complete.

Arrived onsite for Drum not turning.. upon arrival test polarity from supply and is good. Inspected belt and belt is good. Inspected blower and found lots of lint and debris stuck on wheel and housing. Found thermal fuse blown. Cleaned all debris from blower and housing. Replaced thermal fuse. Test Unit. Unit now operates. Test unit with vent test kit and test failed. Recommend to customer to have wall vent cleaned at least once a year. Watched heater cycle several times. Unit is operating as designed. Job complete

"Arrived on site. Found defective mullion rail,replaced mullion rail tested door operation good.

"Arrived on site to test until not responding. Found UI harness where connects to control had plastic molex popped off the control and barely making contact causing intermittent power to console. Replaced control and console, tested unit, unit now working as designed. Advised customer to download whirlpool and app and connect to WiFi. Job complete."

"Arrived on site to test unit for frying chicken noise. Found blue factory tape on rear of unit flapping with condenser air circulation. Removed tape, tested unit, unit no longer making sound. Job complete."

"Arrived on site. Replaced filter housing,turned water source on no leaks from filter housing or tubing.

Arrived on site to install previously diagnosed parts. Installed new grit cutter. Unit s now operates normal. No leaks observed during service job completed.

"Arrived on site to inspect washer leaking water. Upon further inspection, I found dry water streaks on the left side the unit coming from the dispenser area (photos). Placed the unit in diagnostics showing no error codes and continued with testing. Unit is operating as designed, but I did find where water was building up at the opening of the dispenser drawer. I removed and replaced the dispenser assembly and retested. Unit is operating as designed with no further leaks. Job completed."

Arrived on site to diagnose a cooktop with a burner not regulating temperature. Found switch installed previous trip is faulty and installed new switch. All is working properly at this time.

"Arrived on site to inspect freezer not cooling. Upon further inspection, I found the unit turned off at the control. Turned it on and removed the evaporator cover to inspect the evaporator frost pattern and found none. Pulled unit out and found where the heat exchange had leaked refrigerant. Tested the compressor and it is reading .50amps

Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier. Verified unit held vacuum and charged unit with refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site dryer making a noise. I inspected the unit and work area. I found the pulley seized, the belt fraying and the guide wheels starting to go out of round. I installed all parts. I reassembled the unit and tested it. I found it working properly.

"Arrived on site to inspect refrigerator ice dispenser not dispensing ice. Upon further inspection, I tested the dispenser and could hear the motor turning but there was no ice dispensing. I removed the ice bin and inspected the shaft and found that the shaft had slide down and the head was stripped. Without ice the shaft would turn the bin, but with a full bin, the shaft would not turn the augerI installed the new shaft and tested with a full bin of ice and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics and tested and found the unit leaking from the detergent dispenser when testing the softener valve. Customer advised that owner placed detergent in the softener cup.

"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I tested the unit and found the numbers 5, 6, 8, 9, & 0 do not work on the control panel. I advised the customer that the control panel is no longer available in white, but I have it in black. I removed and replaced the control panel and tested and unit is operating as designed. Job completed."

"Arrived to inspect dryer not starting. I found the control had burned and also burned the wiring harness. The CX did not want to proceed further due to the damage and cost of repair.

Arrived on site to test unit for build up ice underneath ice bin. Placed Permagum around ice chute and advised customer to monitor. If issue persists recommend replacing left door as all components are sealing and no sign of frost except under neath ice bin. Job complete.

Arrived on site to test unit for water droplets collecting on top side of FC door gasket. Found gap between cabinet and linear. Filled gap with silicone and turned center mullion to always on. Advised customer to monitor. All gaskets sealing as designed. No leaks detected. Job complete.

Arrived on site for a dryer not heating. Upon arrival the customer stated the unit turns on but does nothing. The customer also stated they had another company look at the unit first. I found they left several screws off of the unit. Upon further inspection I found the belt and idler pulley broken. I installed both parts and the unit is now working as designed.

Arrived on site for a dishwasher with upper rack issues. Upon further inspection I found the adjusters bad. I replaced the adjusters and the unit is now as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the thermistors and the unit was still not functioning. I found the control also bad. I installed the control and then the unit began working as designed. I collected the balance in full with CC. Call complete.

"Arrived on site to diagnose a refrigerator that is leaking in to the rc. Found condensation freezing and melting in wiring hollow, between fc and rc. Issue is due to poor design and no repairs are possible.

"#1031 Arrived on site. Diagnosed a defective bin thermistor,replaced defective bin thermistor"

"Arrived on site. Found. A defective compressor cover,replaced cover assembly."

Arrived onsite to replace previously diagnosed parts. Replaced main control and panel. Unit is now functioning properly. Job complete

Arrived onsite for fridge leaking. Upon arrival inspected unit. Found leak coming from clogged drain line. Thawed all ice buildup in bottom of freezer compartment and cleaned drain line. Unit is now draining properly. No leaks present at this time. Job complete

Arrived onsite for refrigerator ice maker not making ice. On arrival confirmed with claims that unit is under extended warranty. Had representative on the line and sent dispatch. Confirmed with SC that dispatch was received from AIG. Tested unit and found frozen fill tube. Thawed tube and tested. Ice maker did harvest and cleared tube line by performing multiple fill test. All components are functioning properly. Customer will monitor ice production. Unit is functioning properly. Job complete.

Arrived onsite for soap dispenser wont close. Upon arrival inspected unit and found dispenser door latch has failed and dispenser is not staying closed. Replaced dispenser and unit is operating correctly. No leaks present at this time. Job complete

Arrived onsite to install previously diagnosed parts. Replaced harness and heater. Test unit by forcing defrost heater. Unit no longer tripps the breaker . Job complete

Arrived onsite for 1. Not Cooling - Refrigerator Section - Refrigerator 2. Frosting-on vents. Upon arrival found cooling in all sections with not frost build up. Pulled evaporator cover and secured all harness connections. Tested thermistors and passed test. Inspected drain pan and is leveled and clear. Customer will monitor the unit and call back if issue persist

"Arrived onsite for Will Not Wash. Upon arrival ran diagnostics and found Error codesF4-E3 motor not running, f5-e1 door switch not closed within 4 seconds , and f7-e1 no heat. Ran auto test and motor receives voltage but would not energize. Need to replace sump and motor. Replaced sump and motor and test unit on auto test. Unit now washes as designed. Also heater energized during test. No leaks present at this time. Job complete"

Arrived on site for brush falling down into lint trap. Removed brush from blower housing . Cleaned remaining lint out .No lint build up at time of service. Job complete.

"Arrived onsite for long dry times and found, unit with blockage in duct and blower housing. Vacuumed out thoroughly and verified unit is now operating as designed. Advised customer on having ridged duct installed and using timed dry to complete more thorough cycles. All checks good."

"Arrived on site for dishwasher door making loud scraping and popping noise when opening . Found toe kick had come loose and was getting bent and catching on door . Straightened toe kick out , door is now operating quietly and smoothly. No water leaks detected at time of service. Collected 151.54 cc . job complete"

Arrived on site replaced drain motor and inlet housing . Ran diagnostics 2 all connections are dry . Parts 108.50. Collected 117.45 cc No water leaks detected at time of service. Job complete

"Arrived on site for water leaking from ice maker into ice bin . Found ice maker leaking . Replaced icemaker . Ran harvest all checked normal. No water leaks detected at time of service.

Arrived onsite to install previously diagnosed parts. Replaced icemaker and added silicone to areas the have potential to receiving warm air. ToLd customer to give unit some time before producing ice. Job complete

Arrived onsite for broken sensor. Replaced sensor unit is now operating as as designed. Advised customer on repair.

Arrived onsite for a refrigerator with slow and no ice production. I found the actual FC temp at 2 degrees. I forced a harvest and I found the icemaker heater not working. I replaced the icemaker and it went thru a harvest and filled. The unit is working as designed. There were no water leaks present at the time of service. Call complete. Authorization Number W13C4R0APL1 .

Arrived onsite for a range with the bake burner not lighting correctly to replace previous diagnosed parts. The customer stated the can hear the unit sparking and the gas coming out every time it will not lite. I tested the unit and found the bake ignitor a little warped so I replaced it. I found it sparking multiple times to light the burned so I adjusted the air shutter and was able to get it to lite on the first spark. I ran the unit up to 500 degrees and let the burner relight and it ignited the burner on the first spark. The unit is working as designed. Call complete.

Arrived onsite for a dishwasher with the door falling down when opened. I found both door hinge pads broken. I replaced the pads and the door works as designed. Use Authorization # W13ADR0DPL1. Call complete.

Arrived onsite for a dishwasher with a front door panel visibly broken. I found the console glue separating causing the touchpad to bubble up. I replaced the console and removed all the plastic from the front door panel. I ran diagnostics and the machine is working as designed. Call complete.

"Called techline for repeat low and slow production. Spoke with clif. Sr#7734020777 made check and found all base functions are within specifications. Found E5 error needed to be cleared to improve performance. Advised customer on repair. Cleared error and set up unit to produce, all checks good."

"Arrived on site for water leaking. Found no water in fresh food compartment,found frozen drain in freezer section,removed compressor cover found an obstruction in drain tube extension,defrosted drain from compressor compartment,installed a new drain tube.

"Arrived on site for unit not cooling correctly. Found middle divider extremely hot to the touch,removed evaporator cover unit running through a defrost heater working correctly,found condenser coils ok diagnosed a defective fan motor,found unit also powering on and off diagnosed unit will need a new fan motor,control and fan blade.

Arrived on site for refrigerator needing previously diagnosed display control/cover. Upon arrival installed part. Reassembled and tested unit. Found dispenser fully functioning as designed. Call complete

Arrived on site for an ice machine that has no power. Inspected unit and work area. Did confirm the customers complaint and attempted to move out the ice machine. Found the ice machine immediately turn on. Pulled the unit out and checked the external drain pump. Found the power cord to the unit that plugs into the external drain pump had backed out and was not making a good connection. Secured the connection and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. Confirmed customers complaint but found the refrigerator completely packed full of food and items pushed against the back wall causing an air flow restriction. He advised that things are freezing on the second shelf where multiple items were pushed against the back wall. I explain to the customer that airflow can cause this issue. Went over user care guide with the customer. Went ahead and checked the damper and found it opening and closing as designed. Remove the back cover for the control and check resistance through the thermistors. Found the refrigerator thermistor reading 5.27 k ohms (51?F) and the freezer thermistor showing 16.45 k ohms (11?F). Checked my temperature in my refrigerator and found it sitting at 52?F check the freezer and confirmed the 11?F. Advise the customer that the unit is working as designed and the airflow issue is the only thing that can be causing this at this point. The unit is working as designed. Call complete.

Arrived on site for a freezer that is making a rattling noise in operation. Inspected unit and work area. Confirm the customers complaint and remove the back cover. Found the capillary tube vibrating against the dryer causing the issue. Separated the refrigerant lines and tested the unit. The NTM to work and operate as designed with no abnormal sounds present. Call complete.

"Arrived on site for refrigerator water flow issues. Inspected unit and work area. Called techline and spoke with Joel SR#7733833981 and I explained the situation and informed me to remove the water pressure regulator and test unit, unit has better water pressure without the regulator and the original hose that was installed. Techline instructed me unit cant have a regulator if house has a water filtration system witch CX does have one. Techline instructed me to dispense water out of the unit and if it dispenses anywhere from 5.5oz to 9oz in 7.5 seconds unit is operating properly. I made CX aware of the situation. Unit is operating properly at this time. No leaks where observed during service. Job completed."

"Arrived on site for range, inspected unit and work area. CX complaint was unit flame is not adjustable. I used my special tool to regulate the gas flow on all burners. Unit is now adjustable on flame hight and its operating as designed. No leaks observed during service. Job completed."

Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Confirmed the customers complaint and found in the compressor not even trying to start. Inspected unit compressor area and found the start device connector not seated properly. Connected the connector and immediately the compressor began to run and cool as designed. Waited for the unit to shut down for 10 minutes and found the unit still working. Advise a customer to keep an eye on the unit and the unit is working as designed. Call complete.

Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Confirm customers complaint and found the compressor not running. Found 7.34 DC volts going to the inverter but the compressor never attempting to turn on. Also confirmed 120 V going to the inverter as well. I replaced the inverter and tested the unit. The compressor began to pick on and pool as designed. Let the unit run for 10 minutes and verified heat through the condenser line coming back to the compressor. Advised customer to give the unit 24 to 48 hours to cool. Call complete.

"Arrived on site for loud noise. Power cycled unit loud noise from damper,replaced defective damper control"

Arrived onsite for wall oven not heating properly. Upon arrival i took 3 sets of temps and averaged them out and found the average temp to me 357.5 see pix. Unit operating as designed. Job complete.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new ui and control and tested unit and found unit operating as designed. Job complete

Arrived onsite for a dryer that is making high pitched noise when running. Upon inspection I found that the tensioner pulley was seized. Clean unit and installed rebuild kit and tested unit and found unit operating as designed job complete.

Arrived on site to install previously diagnosed parts. I installed the external drain pump and then tested the unit. The unit is now working as designed. No leaks observed at the time of service. Call complete.

"Arrived on site to test unit for loose handle and insulation coming out from bottom. Tightened handle and tucked away insulation from kick plate not being installed properly. Adjusted kickplate, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived onsite for a refrigerator with the RC compartment cooling good but the FC compartment isnt freezing anything and no ice has been made since the last repair. I found the RC at 42 degrees with it set at 38 and I found the FC at 56 degrees with it set at 0. I only found about a 6 frost line on the FC evaporator after the capillary where it enters the evaporator. I could hear the refrigerant surging into the evaporator. I did not have a set of oil less gauges with me to check pressures but the new compressor is either not pumping correctly or there is another leak in the system, or there is a restriction between the 3 way valve and the FC evaporator. Ordering W10865322 RC evaporator, W11592009 Compressor, Watt/Inverter Test Kit, Oilless gauges, & W10843121 non-dye filter drier. Returning with the other parts also. Office will need to RS.; ordrng 1 W10865322 (RC evaporator) and 1 W11592009 (Compressor) and 1 Tool (Watt/Inverter test kit) and 1 Tool (Oil less gauges) and 1 W10843121 (Non-dye filter drier)"

Arrived on site to replace icemaker and valve from previous diagnosis. Replaced icemaker and valve is not the part intended. Spoke with SR and found right valve. Office to reschedule. ; ordrng 1 MJX41178938 (Valve)

Arrived on site to replace Harness and center igniter and orifice holder. Tried to replaced center and left front orifice holders but tubing is twisting with it. Will need to order new tubings office to reschedule. Will only need to replace center orifice holder and Tubings and left front orifice holder and tubing on returned visit. ; ordrng 1 W10566297 (Tubing center burner) and 1 W10566296 (Tubing center main) and 1 W10566305 (Tubing left front)

Arrived on site to test unit for right front burner not igniting. Test unit and found bad module. Ordering new module office to reschedule ; ordrng 1 WPW10475149 (Module)

"Arrived onsite for Ice maker leaking and caused parts to break. Upon arrival inspected unit and found crack on ice tray causing water to drip into ice container and freezing. Need to replace ice maker, and ice container. Also found mounting plate is cracked and bottom coupling is broken.Need to order bottom coupling, mounting plate,shaft and motor. Office to reschedule ; ordrng 1 WP2220458 (Coupling) and 1 W11573761 (Mounting plate) and 1 WPW10258544 (Shaft) and 1 W11202789 (Motor)"

"Arrived on site for a refrigerator not cooling well in either compartment. I checked temps and found the FC at 51?F and the RC at 60?F. I found all airflow components running as designed. I then ohmd out the thermistors and found them accurate. I gained access to the evap and found the frost pattern bad and stopping about a foot into the coils indicating a failed SS. I am ordering a SS repair, and the office is to order parts. Office to reschedule with a SS tech and 2 hour job. ; O-emld tckt"

"Arrived on site for a washing machine getting out of balance. Upon arrival the customer stated no matter the load size it will stop and throw an out of balance error. I put the unit into diagnostics mode and found stored error codes F0E9 for off balance pause, F0E5 for off balance load, F0E7 for load detected on clean wash, F7E4 for basket reengagement failure, and F7E9 for locked rotor. I then activated each component and found on high spin it took abnormally long to ramp up. During testing the unit also locked and would not unlock. It would then no longer allow me to activate any load, but after unplugging and plugging the unit back in several times it would unlock. I gained access to the bottom of the unit and found all in good shape. Due to this I am ordering the rotor, stator, and control to replace. I also walked the customer through proper loading. I advised the, on filling it only 50-75% full, putting like clothes together, and on bedding. Office to reschedule. ; ordrng 1 W11419171 (Control) and 1 W10915700 (Stator) and 1 W10915701 (Rotor)"

"Arrived on site for free standing ice machine, Inspected unit and work area. Inspected unit and had water siting in reservoir. Tested unit in diagnostics and found recirculating pump is not operating, it will fill with water and drain but will not recirculate through the evaporator to make ice. Will have to order new pump and office will reschedule CX when parts have arrived. No leaks observed during service. ; ordrng 1 W11542867 (Recirculating pump)"

"Arrived on site to inspect refrigerator freezer door not closing and leaking water. Upon further inspection, I found the FC door slightly open on the right side and a large ice block in the bottom of the FC section. Disassembled the FC section and removed the ice and found the drain tube clogged. Pulled unit out and found the drain tube is the old duck bill type tube. Per service pointer #W10632338E, I am ordering the drain tube and its covered under special code #S38253. No water leaks observed during service.; ordrng 1 W10619951 (Drain tube)"

"Arrived on site to inspect dryer snagging clothing and clean vent light wont turn off. Upon further inspection, the customer had a piece of blue tape on the spot where they found their clothing snagging. I found what appears to be a piece of metal in the paint (photo). I attempted to remove the debris and it would not come off. I tested airflow to the unit and it failed 2 out of 3 tests. Using my borescope, I found the vent tube going outside is clogged. I am ordering the drum and office to schedule return service. No lint within the unit observed during service.; ordrng 1 W10545923 (Drum)"

Arrived on site to diagnose a refrigerator that is not cooling properly. Found low refrigerant charge as well as uv dye on evap. Compressor also running at abnormally high pitch. Compressor and evaporator will need to be replaced at the same time to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Coupling)

"Arrived on site and found washer is stacked, in a closet, and one step off the landing with a staircase behind it. Found control panel is unresponsive; ordrng 1 W10911043 (Control panel)"