Near Leander, TX 78641
Tommy
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for previously diagnosed parts. Upon arrival removed and replaced light bulb. Unit is now operating as designed. Job Completed.
Near Austin, TX 78728
Justin
Job Details: 01/27/2021
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site for knobs not secure on cooktop. Upon further inspection it seems the heat from dual element has caused the plastic knobs to be brittle and crack to the point they will not turn and cooktop cannot be used. Will need to replace knobs. Ordering parts. Office to reschedule.; ordrng 4 W11418244 (Knobs)s
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for Vibration or Out of Balance loads - Top Load Washer. Tested basket suspension and is working as designed. Placed in diagnostics and no error codes came on. Ran through manual test mode and heard the belt squeaking. Found front right leg needed adjustment due to uneven floor. Ordering a new belt to return and complete repair. No leaks detected. ; ordrng 1 W11239857 (Belt)
Near Austin, TX 78737
Richard
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for the refrigerator section freezing food. During testing found no issues with the refrigerator. Ran diagnostics and all functions tested good. Could not find any issues at this time. Complete
Near Buda, TX 78610
Andrew
Job Details: 01/27/2021
REFRIGERATOR AMANA ASI2575GRS05 "Arrived on site to test unit for water dispenser leak. Found water tube was sitting too high in housing causing water to build up and slowly drip over time. Adjusted water one further down preventing water build up. Tested unit, unit works good. No leaks detected at time of service. Job complete. ———
Near Elgin, TX 78621
Andy
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE505W0JS Arrived on site for range control panel dented. Inspected unit and found damaged control panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78730
Kevin
Job Details: 01/27/2021
OVEN JENN-AIR JJW2430DS03 "Arrived on site and replaced control panel diagnosed on previous visit, after replacement confirmed all functions are operating normally, job complete"
Near Austin, TX 78749
Leonardo
Job Details: 01/27/2021
COOKTOP KITCHENAID KCGS550ESS01 Arrived on site to test unit for unit leaking. Test unit and found RF valve not closing all the way and LR and RR valves. Ordering parts office to reschedule. ; ordrng 1 W11209791 (RF VALVE) and 1 W10617357 (LR valve) and 1 W10717628 (RR VALVE)
Near Manor, TX 78653
Matthew
Job Details: 01/27/2021
MICROWAVE FRIGIDAIRE MWV150KWA "Arrived onsite for microwave not powering on. Upon inspection found outlet to be the issue. Used a different outlet to test and unit was fully functional . Explained to customer that an electrician would be needed to repair the outlet. Customer had also has said that the unit had other issues including the door working properly and the hood light not functioning.
Near Austin, TX 78745
Kevin
Job Details: 01/27/2021
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site and Apartment resident is not home, inspected washer and found error code for Overflow condition, oversuds. Inspected tub and basket and found it is off centered and close to the interior wall. Re-centered it to prevent high likelihood of unbalance loads. Took one video of washer during a spin cycle and uploaded it to techline documentation. 7729846878"
Near Georgetown, TX 78628
Lou
Job Details: 01/27/2021
DRYER FRIGIDAIRE FFLE1011MW2 "Arrived on site to inspect washer/dryer combo dryer not operating. Upon further inspection, I found the unit continuing to shut off after a few seconds of operation. Previous service call, I spoke to Frigidaire techline and they recommended cleaning the vents. Customer had vents cleaned. Techline recommended to replace the main control if the unit continues to fail after cleaning vents. I removed and replaced the main control and tested and unit is operating as designed. Using my shop,vac, I cleaned lint from inside the unit. No lint observed at the end of service, job completed."
Near San Marcos, TX 78666
Noah D
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Arrived on site to inspect fridge for freezing foods,upon inspection found the thermistors out of range. I was not provided the thermistors, installed drain hose and ordering parts. Office to reschedule ; ordrng 2 12791416 (THERMISTOR )s and 2 12791419SP (THERMISTOR )s"
Near Cedar Park, TX 78613
Justin
Job Details: 01/27/2021
REFRIGERATOR MAYTAG MFI2570FEZ08 Arrived on site for refrigerator leaking from dispenser and sheets of ice under ice maker. Found funnel frozen up from before inlet valve repair causing fill to ice maker to leak over sides. Thawed out funnel and tested unit. Unit no longer leaking over sides of funnel . Unit working as designed. Call complete.
Near Driftwood, TX 78619
Richard
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WSR57R180M02 "Arrived onsite for the refrigerator not cooling. Replaced compressor, drier and added Freon and pressures are good and holding. Refrigerator started to cool down.
Near Manor, TX 78653
Matthew
Job Details: 01/27/2021
WASHER WHIRLPOOL MVWB765FW0 Arrived onsite to replace previously diagnosed parts. Replaced housing. Tested unit and unit is functioning properly. Ran additional diagnostics and did not receive any error codes. No leaks present at this time. Job complete
Near Lakeway, TX 78734
Robert
Job Details: 01/27/2021
ICE MACHINE KITCHENAID KUID508HPS00 Arrived on job to replace control previously diagnosed. After replacement test operation pump working properly.
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Monitored ice maker cycle. All tested good, no water leaks detected. Spoke with customer on service performed."
Near Austin, TX 78725
Jacob
Job Details: 01/27/2021
MICROWAVE AMANA AMV2307PFS2 Arrived onsite for light to unit not shutting off underneath. Tested unit. Found that the control will not completely turn off the unit. Ordered part. Office to reschedule.; ordrng 1 W10849846 (Control board)
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for dishwasher leaking water. Inspected unit and work area. Found middle spray arm missing. Turned water on to unit and found inlet stuck in open position and found main water line leaking. Will need to replace inlet valve and water line. Left site to pickup incoming water line. Arrived on site to install previous diagnosed parts. Removed failed inlet valve and hose. Assembled unit and performed diagnostics mode. Monitored test operation and observed for possible water leaks. All tested good, no water leaks detected. Paid in full on credit card."
Near Cedar Park, TX 78613
David S
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site for washer having error code for over sudding. I inspected the unit and work area. I found fault code F0E2 over suds. I gained access to the control and pressure switch tube. I found a restriction in the line. I gained access to the line and found it pinched. I replaced the pressure hose with one I had on the hand(WP353244). I out the unit through a diagnostics cycle, and found it working as designed. I spoke to the customer about the use of he soap, I found the customer using liquid soap instead of pods, I recommended switch to pods, or cutting the soap use in half to prevent the unit from over sudding. Job complete no water leaks detected."
Near San Marcos, TX 78666
Noah D
Job Details: 01/27/2021
WASHER MAYTAG MVWC565FW1 "Arrived on site to inspect washer for not spinning, upon inspection found the latch was malfunctioning,replaced latch and found no issues, all functions returned. Complete"
Near Austin, TX 78756
Matthew
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDFE104DSS4 Arrived onsite for dishwasher leaking. Upon inspection and diagnostics could not duplicate issue. Diagnostics did not have any stored error codes. And after running auto test and normal cycle no leaks were detected. Job complete
Near Liberty Hill, TX 78642
Lou
Job Details: 01/27/2021
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to inspect wall oven temps. Placed unit in diagnostics and checked error codes and found none. Made sure unit had not been calibrated and it was not. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My testing temps readings were 408, 323, 371, 329, 367 for an average temp of 359.6 degrees. Temp readings are within range of testing. No repairs/calibration needed at this time. Job completed."
Near Leander, TX 78641
Lou
Job Details: 01/27/2021
COOKTOP KITCHENAID KCGC506JSS0 "Arrived on site to install previously diagnosed and ordered parts. Arrived to the home and found no appliances in the home. Office contacted builder and he had it with him. Once the unit was inside the home, I found that the parts I arrived with were incorrect. I advised the builder of the issue and will need to reorder the parts. I am ordering the left front/rear valve manifold and the center rear/front valve manifold and office to schedule return service due to the availability of parts. Unit is not connected to a gas source at this time. Builder took the unit with him (removed from home). Office will need to get with builder to have appliance in the home upon return service.; ordrng 1 W11381267 (Left front/rear valve manifold) and 1 W11381269 (Center front/rear manifold)"
Near Andice, TX 78628
Cliff
Job Details: 01/27/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not heating properly tested temperatures and adjusted calibration settings to compensate. No further repairs are needed and all is working properly at this time.
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/27/2021
MICROWAVE GE JKP76G0V1BB "Arrived on site for oven combo microwave not working. Gained access to door switches and control. Found 20 amp fuse blown. Tested door switches and found good. Found temp prob not in place and missing microwave safe nut for prob. Found shelf holder missing and causing heat to get to control and switches. F
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/27/2021
COOKTOP GE JEP3268EV1BB "Arrived on site for cooktop not igniting. Inspected unit and work area. Identified failure. Gained access to spark module and measured incoming voltage, found within range. Found no response to,outgoing voltage. Found failed spark module. Will return with switches on hand if need after replacing spark module repair.; ordrng 1 WB13K25 (SPARK MODULE ) and 4 WB24T10071 (SWITCH)s"
Near Austin, TX 78732
David Z
Job Details: 01/27/2021
WASHER WHIRLPOOL GHW9150PW1 "Arrived on site to diagnose washer with broken drawer. Found that the drawer was broken, but the dispenser housing is still intact. Replaced drawer and retested. Unit is working as designed.Call complete."
Near Georgetown, TX 78626
Tommy
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived onsite for for microwave making popping noise. Upon arrival found unit diode destroyed. And cap damaged. Ordering cap, diode and returning with Mag. Office to reschedule due to part availability. ; ordrng 1 W11256462 (Diode) and 1 W10850446 (Capacitor)"
Near Georgetown, TX 78626
Tommy
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher not receiving water. Upon arrival replaced damaged wiring harness. Tested valve found old valve would not open. Replaced valve. Found unit water line to no be sending water properly. Recommend customer get in contact with contractor and install a new water line.
Near Temple, TX 76504
Al
Job Details: 01/27/2021
DRYER WHIRLPOOL WED8500DC3 Arrived to inspect dryer not heating.Confirmed the complaint and checked voltage at the outlet and got 57 volts L1-L2 and no reading from L1-N and L2-N.Customers were shown the readings and are contacting an electrician to correct the issue.Job completed
Near Austin, TX 78754
Matthew
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDPM604KPS0 Arrived onsite to replace previously diagnosed parts. Replaced inlet valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Buda, TX 78610
Kevin
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site and inspected refrigerator and found no ice production p, ran test 57 and icemaker didnt cycle, replaced it and ran test 57 again and it cycled properly. Ran test 45 to fill icemaker tray, job complete"
Near Austin, TX 78748
Luis
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for cooling complaint. Per customer he had to defrost unit,at time of visit unit cooling correctly,ran diagnostics. No errors on thermistors,fan powered on,ran bimetal test passed reading closed,defrost heater powered on. In diagnostics changed defrost setting to basic to allow defrost cycle every 8 hrs of compressor run time."
Near Leander, TX 78641
Tommy
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW6120HC0 Arrived onsite for unit not spinning. Upon arrival found unit had shield stuck in pulley. Removed damaged shield. Found unit belt pulley and motor Undamaged. Put unit in diagnostics and tested. Found unit operating as designed. Ordering unit shield and screws to put new one on.; ordrng 2 WP22001995 (Screws)s and 1 W11409708 (Shield)
Near Round Rock, TX 78665
David S
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for dishwasher leaving a film and not cleaning the dishes. I inspected the unit and work area. I found fault codes f7e1 no heat and f3e1 owi open. I replaced the owi. I ran the unit through a diagnostic cycle and found the unit working as designed and heating. I spoke to the customer about running the hot water at the sink before turning the dishwasher in to prevent the unit from locking the heat out again. Job complete no water leaks detected.
Near Austin, TX 78729
Kayman
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite to install previously diagnosed parts. I installed the latch and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for Whenever we close the door fridge is very noisy. Looks like evaporator fan/compressor is a problem. Second issue is sometimes food is freezing even if it's not in freezer. Found ice build up at evaporator cover. Removed evaporator cover. Used steamer to remove the ice build up. Ice box fan was making contact with the ice causing the noise. Found one of the connectors on the ice box fan thermistor was loose. Reconnected loose connection. Noise is gone and fridge is operating as designed. Job completed.
Near Leander, TX 78641
Lou
Job Details: 01/27/2021
WASHER WHIRLPOOL WET4027HW1 "Arrived on site to inspect washer/dryer combo center washer not draining. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the drain pump and it failed to respond. Pulled the unit out from its closet and following the tech sheet, I tested continuity to the drain pump at the control and got 0 ohms. Tilted the unit back and tested the drain pump and found it within range. Tested continuity to the harness and found it not responding. I was unable to locate any breaks in the harness. I am ordering the washer harness, lower harness, capacitor, CNOTE-2 HR JOB, CNOTE-2 MAN JOB and will return with the prescreened parts. Office to schedule return service. Unit was left out of the closet with power turned off and water turned off for safety. No,water leaks observed during service.; ordrng 1 W11417071 (Lower harness) and 1 W11028053 (Washer harness) and 1 W11158830 (Capacitor) and 1 CNOTE (2 man job) and 1 CNOTE (2 hour job)"
Near Spicewood, TX 78669
Brandon
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of open door error, deli control not working, water leaking out randomly, and no lights. Found deli control, drawer and harness need replacing. Ordering UI control, main control, water valves, switch behind deli drawer, and ice maker. Returning tech to replace all controls, deli drawer, no harness, then need to test water and ice.; ordrng 1 W10815669 (Deli drawer) and 1 W11291138 (Left side deli switch) and 1 WPW10769076 (Deli control) and 1 W11170612 (Harness) and 1 W11330971 (UI control) and 1 WPW10675033 (Control) and 1 WPW10341329 (Valve) and 1 W11294907 (Ice maker) and 1 Cnote (Office to reschedule) and 1 Cnote (2 hour job)"
Near Austin, TX 78745
Kevin
Job Details: 01/27/2021
RANGE MAYTAG MGR6600FZ1 "Arrived on site and inspected range and found door hinge has broken. Replaced hinge and door is now operating properly, job complete pl1"
Near Austin, TX 78756
Jacob
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onsite for adjusters on top rack was broken. looked at unit, saw that the adjusters were broken. Replaced adjusters. Tested unit. Unit tested good. No issues at this time. Job complete"
Near Smithville, TX 78957
Andy
Job Details: 01/27/2021
WASHER WHIRLPOOL WFW92HEFW Arrived on site for washer not draining water. Tested and inspected unit and found failed drain pump. Ordering needed part. Office to schedule return trip. No water leaks present at time of service. ; ordrng 1 WPW10605427 (Drain pump) and 1 Seenote (Office to schedule)
Near Austin, TX 78744
Luis
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for damaged handles,replaced damaged handles"
Near Paige, TX 78659
Andy
Job Details: 01/27/2021
WASHER WHIRLPOOL MVWX655DW2 Arrived on site for washer making noise in spin cycle. Tested and inspected unit and found failed gearcase. Ordering needed part. Office to schedule return trip.; ordrng 1 W11454734 (Gearcase) and 1 Seenote (Office to schedule)
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/27/2021
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site for ice machine producing to much ice. Removed over made ice from unit. Performed diagnostics mode and control showing thermistor opened. Removed failed thermistor and installed new. Per diagnostics mode and found control reading thermistor circuit. Continued test operation. Found all components working as designed. All tested good, no water leaks detected during service. Spoken with customer on user care guide."
Near Volente, TX 78641
David S
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDTE204KPS0 Arrived on site to install previous diagnosed part. I gained access to the middle rack spray assembly and replaced with new. I tested the unit and it is now working as designed. I spoke to the customer about best us practices with the unit. Job complete.
Near Austin, TX 78731
David Z
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "arrived on site to install previously diagnosed parts to resolve ice not dispensing. Replaced ice bucket and ice door and greased the socket for the motor. All is now working as designed, and door is sealing. Call complete."
Near Leander, TX 78641
Tommy
Job Details: 01/27/2021
REFRIGERATOR MAYTAG MFI2569VEM Arrived onsite for previously diagnosed parts. Got into contact with SW. tested temps and thermistors found them aligned correctly. Replaced control. Job Completed.
Near Kyle, TX 78640
Andrew
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to test unit for water leak. Found lower bin completely frozen in place. Leak is coming from evap area. Unable to removed cover due to ice. Advised customer to defrost unit. Office to reschedule.; ordrng 1 W11405276 (HARNESS) and 1 W11449482 (CONTROL) and 1 WP2315549 (evap fan motor) and 1 WP2323198 (defrost heater)
Near Leander, TX 78641
David S
Job Details: 01/27/2021
OVEN WHIRLPOOL WFE320M0JS0 "Arrived on site for range amperage fluctuating at the breaker. I gained access to the terminal block and toke an amp draw on both lines separately. While in standby I was showing 0 amp draw, with bake on I showed 10 amps with no fluctuations. I powered all the burns and bake on and I could see amp draw of 38, and it would change as elements turned on and off. I found no amp fluctuations that were happening out of the normal operation of the unit. The unit is working as designed. Job complete."
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to install previously diagnosed part. Removed drain pump and installed new drain pump. No leaks detected. Job completed.
Near Cedar Park, TX 78613
David S
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT970SAHW0 "arrived on site for dishwasher not drying. I inspected the unit and work Area. I found fault code F7E1 no heat. I checked the heating element and found good continuity. I checked the high limit thermostat an found it open. I replaced the thermostat. I put the unit through a diagnostics cycle. I found it working as designed. I spoke to the customer about the use of rinse aid, and I recommended running the hot water at the sink before running the dishwasher. No water leaks detected. Job complete."
Near Austin, TX 78746
Leonardo
Job Details: 01/27/2021
COOKTOP KITCHENAID KIRD801HSS0 Arrived on site to test unit for left front burner not working. Test unit and found bad switch. Replaced switch test unit and unit test good job complete.
Near Austin, TX 78704
Leonardo
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL JMW2430IL02 Arrived on site to replaced microwave door and oven door. Replaced microwave door and opened oven door and found damaged door. Ordering new oven door office to reschedule. ; ordrng 1 W11346915 (Oven door) and 1 W11320231 (Name plate)
Near Spicewood, TX 78669
Brandon
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 "Arrived on site for customer complaint of unit not washing, found failed sump assembly, I replaced sump, unit tested good. No leaks.
Near Austin, TX 78748
Kevin
Job Details: 01/27/2021
OVEN WHIRLPOOL WOS92EC0AS04 "Arrived on site and inspected oven and found no power showing on display, found thermal fuse has failed again, fuse was replaced five months ago. Removed fuse and used a jumper to confirm oven will run properly once it is replaced. Took one picture. Ordering a new thermal fuse and a TOD just in case.; ordrng 1 WP4449751 (Tod) and 1 WPW10545255 (Fuse)"
Near Kyle, TX 78640
Andrew
Job Details: 01/27/2021
DISHWASHER GE GDF520PGD0BB "Arrived on site to replace main control per previous tech.Found drain pump clogged with cherry seeds and a piece of glass. Removed obstruction, tested unit, unit was working but drain pump was weak. Verified drain pump was receiving proper voltage. Replaced pump, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Georgetown, TX 78626
Tommy
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not cleaning correctly. Upon arrival found unit had F4 E3 error code. Unit motor was receiving voltage from control but had failed. Replaced unit wash motor and tested. Unit is now operating as designed Job completed.
Near Austin, TX 78703
Luis
Job Details: 01/27/2021
ICE MACHINE KITCHENAID KUIC18PNZS0 "Arrived on site for no ice. Ran diagnostics found tube disconnected from recirculating pump,reinstalled tube to continue test,found unit powering off while draining unit will need external pump and tube assembly ; ordrng 1 1901A (External drain pump) and 1 W10863947 (Tube), states that autho needed"
Near Austin, TX 78738
Luis
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFC300ESS01 .Arrived on site for freezing in fresh food section. Removed damper cover,unplugged damper power cycled unit,found cold air migrating around damper with damper door closed,added sealer around housing until no air flow was migrating around damper housing with damper door closed. ; used 1 212643 (Sealer) from stock"
Near Georgetown, TX 78626
Tommy
Job Details: 01/27/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for unit UI not operating correctly. Upon arrival found unit was not connected to WiFi. Found UI was also not reacting to touch as designed. Turned unit off at breaker. Replaced console and tested. Unit is now operating as designed. Spoke with customer on importance of WiFi. Job Completed.
Near San Marcos, TX 78666
Andrew
Job Details: 01/27/2021
WASHER WHIRLPOOL WETLV27HW1 Arrived on site to test unit for washer lid not locking. Found washer lid was trying to engage but not locking. Control was acting erratically. Recommend replacing control and ld lock. Office to reschedule.; ordrng 1 W11176112 (latch) and 1 W11481725 (CONTROL)
Near Round Rock, TX 78664
Kayman
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for refrigerator with handles falling off. I re secured the handles. Job complete.
Near Austin, TX 78726
David Z
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for squeaking top load washer. Ran unit and found that when unit is spinning up and torquing you can hear belt slipping. Once unit is spinning there is no abnormal sound. Found belt has slipped and left marks on motor and cam. Ordering new cam belt and motor to resolve. Office to schedule when parts arrive. ; ordrng 1 W10721967 (Splutch kit) and 1 W11239857 (Belt) and 1 W11026785 (Motor)
Near San Marcos, TX 78666
Andrew
Job Details: 01/27/2021
WASHER AMANA NTW4516FW3 "Arrived on site to test unit for loud noise. Found belt slipped off. Found basket pulley loose causing belt to slip and grinding noise. Removed pulley and cleaned threads really good. Applied locktite, tested unit, noise is no longer present. Advised customer to let locktite dry to prevent issues. No leaks detected at time of service. Job complete."
Near Austin, TX 78704
Leonardo
Job Details: 01/27/2021
MICROWAVE JENN-AIR JMW3430DS02 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Round Rock, TX 78665
Justin
Job Details: 01/27/2021
FREEZER WHIRLPOOL WRS325SDHZ05 Arrived on site for refrigerator with no cool in RC and FC. Upon further inspection I found 4-5 inches of ice build up on back of FC. I put unit into diagnostics mode and found an open defrost sensor. Will most likely need to replace sensor. Customer will need to that out and unplug unit for 48 hours before service.
Near New Braunfels, TX 78132
Andrew
Job Details: 01/27/2021
WASHER MAYTAG MVWB765FC3 Arrived on site to test unit for not starting.
Near Round Rock, TX 78681
Kayman
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite to install previously diagnosed parts. I installed the pump and motor assembly. I tested the unit and it is now working as designed. No leaks were detected during time of service. Job complete.
Near The Hills, TX 78738
Robert
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on job for complaints of door not closing properly. Found the rail spring not working properly. Replace rail and test
Near Austin, TX 78717
Justin
Job Details: 01/27/2021
MICROWAVE KITCHENAID KEMS309BSS01 Arrived on site to install previously diagnosed parts. Also found MW fuse open and two back interlock switches. ordrng 1 WP4375321 (MW Fuse) and 2 W10211972 (Switch)s
Near Liberty Hill, TX 78642
Lou
Job Details: 01/27/2021
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil and the dispenser drawer having rust on the rails, I removed and replaced the drawer, gearcase, slider, clutch and rotor and calibrated the unit. Tested in diagnostics and found no leaks and the unit is operating as designed. No leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Scott
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Near The Hills, TX 78738
Luis
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL GB2FHDXWB01 Reset breaker to house garage working
Near Austin, TX 78745
Kevin
Job Details: 01/27/2021
DRYER MAYTAG MED7230HW1 "Arrived on site and inspected dryer and found good airflow showing on airflow meter, inspected incoming power and found one leg is 120 V, the other is 23 V and measuring across both shows 90 V not 240 V. Recommended that homeowner consult an electrician to correct incoming power. dryer should then be operating normally, job complete"
Near Round Rock, TX 78681
Tommy
Job Details: 01/27/2021
DISHWASHER FRIGIDAIRE FPHD2491KF0 Arrived onsite for dishwasher not starting. Upon arrival found unit UI reading correctly. Found unit not advancing control not advancing and sending voltage throughout. ob Completed.
Near Briarcliff, TX 78669
Brandon
Job Details: 01/27/2021
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site for customer complaint of knobs not in correct position in off position. Found left rear valve stem bent and right front valve stem bent.Ordering manifolds; ordrng 1 W11378578 (Manifold Right front) and 1 W11381267 (Manifold left rear) and 1 Cnote (Office to reschedule) and 1 Cnote (2 hours)
Near China Spring, TX 76633
Jonathan M
Job Details: 01/27/2021
MICROWAVE GE PEB9159DJ2WW Arrived on site to install previously diagnosed parts. Inspected unit and work area. I had to manually drill out a strep screw on the bottom left-hand side in order to get access to the thermostat. Replaced cavity thermostat and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78752
Wesley
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite and found F8e0 and unit would only run any cycle for sensing and drain. No fill or wash function. Replaced control. Unit symptom unchanged. Ordering console to repair. ; ordrng 1 W11112920 (Console)
Near Lorena, TX 76655
Jonathan M
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site for a refrigerator that’s not making any ice. Inspected unit and work area. Removed ice bucket and found the icemaker stuck in the middle of a harvest and not continuing forward. Tested voltage going to the motor in van 120 V. I took a jump icemaker just to be sure and found the unit trying to move but not actually moving. Removed icemaker assembly and found motor arm fins stuck in ice. Replaced icemaker and unit began to harvest and fill as designed. Advise customer to give the unit several hours before ice dispenses. Call complete.
Near , TX 78611
Cliff
Job Details: 01/27/2021
OVEN WHIRLPOOL RBD275PDB12 Arrived on site to pull control board for oven. Upon inspecting unit found off keys not working. Office to inform home warranty of findings so they can resolve the claim.; ordrng 1 8300429 (Panel NLA)
Near Spicewood, TX 78669
Brandon
Job Details: 01/27/2021
RANGE JENN-AIR JIS1450DS2 "Arrived on site to replace UI after replacing, unit tested good for about two minutes, then started beeping and not turning on again. Called tech line, the had me flip the breaker unit tested good."
Near Burnet, TX 78611
Cliff
Job Details: 01/27/2021
WASHER WHIRLPOOL MVW7230HW0 Arrived on site to diagnose a washing machine that is making unusual noise. Found debris in drain pump causing rattling when unit is draining water. Removed debris from pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78724
Matthew
Job Details: 01/27/2021
WASHER WHIRLPOOL WETLV27HW1 "Arrived onsite to replace previously diagnosed parts. Call tech line just in case. Ran diagnostics and found F5E1 lid lock (unrelated) recommend hose inspection. SR#7729843151. Replacement part was incorrect. Checked original hose front to back for kinks and leaks. Did not find any. Reconnected original hose, tested and unit was functioning. Ran normal cycle and unit stopped when full and began wash cycle. No leaks present at this time. Job complete"
Near McGregor, TX 76657
Jonathan M
Job Details: 01/27/2021
OVEN GE JKP30BM2BB Arrived on site for an oven that has a control panel you can’t read. Inspected unit and work area. Placed overlay over the top of the control panel. Tested the unit and unit is not working as designed. Call complete.
Near Waco, TX 76706
Jonathan M
Job Details: 01/27/2021
DRYER WHIRLPOOL LER3624EQ1 Arrived on site for a dryer that is stopping immediately once you press start. Inspected unit and work area. Customer advised that the unit was initially turn but will shut off within a few seconds of turning it on. Disassembled the back panel and found the thermal fuse open. Replace thermal fuse and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 01/27/2021
OVEN JENN-AIR W30400P Arrived on site to test unit for bake not working. Test unit and found bake element not receiving any power from board. Will need to order new board office to reschedule. ; ordrng 1 WP71001799 (Control board)
Near New Braunfels, TX 78130
Noah D
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishwasher for not starting, upon inspection found the wires loose under dishwasher, ground wire could have caused short, customer could not locate breaker box, customer should have installers come out and correctly install washer, they had spliced in a new connector. Complete"
Near Killeen, TX 76542
Al
Job Details: 01/27/2021
WASHER MAYTAG MVWB765FW3 2 of 2Arrived to inspect washer clicking issues.Ran diagnostics test mode and found no errors.Ran a normal customer load and customer couldn’t duplicate the complaint.No issues found.Customer advised he’d try and record the issues when they occur.Job completed
Near Belton, TX 76513
Al
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRSF705HPS00 Arrived to inspect side by side refrigerator power issues.Customer advised the unit ice melted and there was water on the floor and in the dispenser tray.Unit will require the Main Control and will return with the previously ordered parts.Unit was also frosted over (pic) in the refrigerator compartment evaporator.Customer signed the DEFROST WAIVER and will defrost 48 hours before return service.Unit will also require the FAN SCROLL for the refrigerator compartment W11098695Needs more work.Office to reschedule the customer for return service due to parts availability and defrost waiver.SEE NOTE ADDED; ordrng 1 W11172798 (cntrl-elec)
Near McGregor, TX 76657
Jonathan M
Job Details: 01/27/2021
COOKTOP GE PP912BM3BB "Arrived on site for a cooktop that has an element that overheats and won’t turn off. Inspected unit and work area. Customer advised that they don’t like the way that the element looks anymore. The element has a couple waves inside the element and is not sitting completely symmetrical. The unit does not have any issues with heating or turning off. The customer advised that they just don’t like the look of it and want the element replaced. I did advise them that American home shield covers functional repairs on this unit and not cosmetic issues. I did advise that we would submit this for authorization but that their extended warranty may not cover it due to the unit working properly. Tested the unit on low, medium, and high settings with the unit cycling and turning off as designed.
Near Waco, TX 76705
Jonathan M
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site for a washing machine that’s not spinning out clothes. Inspected unit and work area. Please do an in-service diagnostics and found an F0 E5 (off balance load detected) and F7 E5 (shifter fault) error codes. Placed unit in a manual test for both agitation and span and found the agitator spinning but the basket skipping and not spinning with it. Agitation ran fine. I called Techline and spoke to Dustin SR# 7729845761. Shook on the basket and found the basket wobbling when pressure put on either side. This would indicate that the basket has been removed from the spline and would need a full rebuild. Will need an outer tub, filter and screws, gearcase, inner basket, hub kit, actuator, and potentially and agitator for repair. Office will need to get with extended warranty for authorization and then contact the customer about a reschedule date due to out of stock and psp items. ; ordrng 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W1090
Near New Braunfels, TX 78130
Scott
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE515S0EW0
Near Killeen, TX 76542
Al
Job Details: 01/27/2021
DRYER MAYTAG MEDB765FW0 Arrived to inspect dryer noises and heating issues.Confirmed both complaints and removed and replaced the bracket and belt.Heating element will be needed to complete the repair.Ordering the element and office to reschedule the customer for return service.Needs more work WP3387747 ELEMENT ; ordrng 1 WP3387747 (element)
Near Seguin, TX 78155
Noah D
Job Details: 01/27/2021
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for temp issues, upon inspection found the customer was not experiencing temp issues but issues with icemaker, checked functions and found a loose connection with ff evap cover, reconnected and lights returned, icemaker motor was seized in harvest positioned, ordering Icemaker, office to reschedule ; ordrng 1 W11091220 (ICEMAKER)"
Near Taylor, TX 76574
Andy
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF520PADM8 "Arrived on site for dishwasher leaking from left side. Tested and inspected unit and found vent gasket improperly installed from factory and pinched. Removed part, added food safe lube and reinstalled properly. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. Instructed customer to keep close eye on unit to prevent water damage risk. No water leaks present at time of service."
Near Austin, TX 78724
Matthew
Job Details: 01/27/2021
WASHER WHIRLPOOL WFW3090JW "Arrived onsite for washer error code. Unit had stored error code F12, F11(both not listed) F06 blocked motor drum/motor overload (drum did turn freely) and F20 ACU failure/heater failure. Unit will not stark a normal load or diagnostics auto test due to F20 error code. Unit is stacked in a closet area. Will need two man to gain access to unit. Bringing back prescreened parts. Office to reschedule ; O-emld tckt"
Near Del Valle, TX 78617
Jacob
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for unit shaking. Re tested unit. The unit is still shaking. Determined that the gear case and spin tub need to be replaced. Ordered parts. Office to reschedule ; ordrng 1 W11454734 (Gear case) and 1 W10752719 (Spin tub)
Near New Braunfels, TX 78132
Noah D
Job Details: 01/27/2021
WASHER MAYTAG MVWB855DC2 "Arrived on site to inspect washer for f6e2 error, upon inspection found the error code present and front UI non responsive, will need to order both control and UI.