"Arrived on site for a dishwasher with an unresponsive UI. Upon arrival the customer stated that the UI would not turn on or light up at all. They tried cycling the power to it but it never worked. I tested the unit and found it responsive. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key. I then ran a test cycle and found it ran through as designed. I informed the customer on my findings and that we could replace the UI for prevention, but at the time of service it was running as designed. The customer declined any repair.

"Arrived on site to install previously diagnosed parts. I installed the door, tub, heater, and sump. Upon swapping parts I found the middle rack right side adjuster broken. I am ordering one to return and install. Office to reschedule. Return tech to properly test the unit in diagnostics mode before leaving. ; ordrng 1 W11561080 (Rack Mount (front right side)) and 1 Research (Screw for rack mount)"

"Arrived onsite for unit not heating. Tested the unit and it would not heat. Checked all fuses and the element and all checked good. Upon further investigation. Found that the wires at the back of the unit on the terminal block were incorrect, correctly re wired the terminal block, checked the voltage and saw it was only getting 120v. Let landlord know to get the voltage corrected will need an electrician to fix the power. No other issues at this time. Job complete.

"Arrived onsite unit not making ice once again. Tested the unit and unit would not fill with water when forcing harvest. Found that the water is coming through the water line but not through the door. Need to order a new freezer door. Ordered part. Office to reschedule as part needs authorization before returning. ; ordrng 1 LW11026429 (FR door), states that autho needed"

Arrived onsite for the top freezer door possibly not closed correctly as some frost buildup at the top has occurred. Said that the customer had moved the hinges on purpose for the door to swing the other way. Looked at the door and went ahead and moved the hinge back a bit up top to get the door a little more leveled. The door closed with no issues and sealing perfectly. Did let someone know that the door May a bit of play when moving the door a bit as it is normal and nothing to be alarmed about. No issues at this time. Job complete

Arrived onsite for unit not responding to touch on the control panel. Customer stated that they had issues with the touch panel not responding when trying to turn it on or selecting cycles. Tested the unit and couldnt replicate the issue the customer was having as when touching the panel it was responding with no issues. Called tech line to report findings. Said to let customer know to monitor the unit if it continues to callback. When returning to order the control panel and check for voltage incase polarity is wrong causing the ACU to not respond properly. Spoke with drew got sr#7733205778. No issues at this time. Job complete

Arrived onsite for unit not cooling. Customer said that it wasnt cooling a few days ago and now is working with no issues. Could not duplicate the issue. Let customer know to monitor the unit and if it continues to call back as the issue could be related to the HV control.

Arrived onsite for unit having black or brown water sitting at the bottom of the unit. Looked at the bottom and saw some brownish looking water sitting at the bottom. Found that the garbage disposal was the issue as the water would back up and causing some of the water to run back into the unit. Turned on the garbage disposal to get rid of what ever was clogging the garbage disposal. Ran the unit and unit drained with no issues or water backing up back into the unit. Let customer know to run the garbage disposal to keep the issue from continuing. No leaks at this time. Job complete.

Arrived on site for unit not cooling still. Checked the amperage when the start device kicks on. Will get to 9 amps but then would go back to zero. The compressor is locked and not working. Needs a SS replaced and SS is covered by manufacturer warranty. Ordered parts. ; ordrng 1 W10507884 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (Die drier) and 1 W11256565 (Evaporator)

Arrived onsite for unit putting hot water in when California cold. Found that the water lines were swapped. Was able to get to the unit as the tenant was able to remove the door before servicing. Tested the unit. Unit tested good. Job complete

"Arrived onsite for the timer not advancing when used in any option to stop drying. Replaced the timer, and tested the unit for 15min and timer did move. No issues at this time. Unit was covered under warranty, pic of pop in quick pics. Job complete"

Arrived onsite for unit not cooling. Checked near the compressor and saw there a big start canister for the compressor. Conclusion was that the unit needs a sealed system replacement. Made quote as customer did not want to proceed.

"Arrived onsite for The ice maker is stuck and cannot be removed, in trying to get it out the front compartment detached. Upon arrival found ice bin was stuck in place by sheet of ice. Removed ice and test water fill on ice maker and found water overflowing to ice bin. Removed ice maker and found debris at bottom of icemaker water receiver and created ice build up making fill overfill. Melted all ice and cleared debris. Tested unit and unit operates correctly. No leaks present at this time.Job complete"

Arrived onsite to install previously diagnosed parts. Replaced door latch and tested unit. Preheated unit to 350. Unit operates as designed. Job complete

Arrived onsite for unit NOT WASHING DISHESNOT GETTING ANY WATER. Upon arrival tested unit on diagnostics mode and unit is getting water and washing. Customer said was not able to complete a normal cycle.During series of diagnostics test with no detergent was finding suds. Ran unit on normal cycle and found lots of suds. Found dispenser is leaking rinse aid causing suds issue. Need to order dispenser. All other functions operating as designed ordering dispenser office to reschedule.; ordrng 1 W11032769 (Dispenser)

Arrived onsite for heating element not operating. Upon arrival tested all elements and found right rear element was not operating. Test element and there was no continuity. Need to replace right rear element. Replaced right rear element and tested unit. Unit now heats correctly. Job complete

Arrived onsite for unit making lots of noise. Need to order wheel blower. Please contact customer with estimated day for return. Office to reschedule ; O-emld tckt

Arrived on site for both RC and FC not cooling. Upon arrival found start device clicking. Replaced start device and compressor starts but makes rattling sound and shuts off. Compressor is pulling 8.4 amps. Spoke with PR and determined that unit need new compressor. Unit is a r600 sealed system.Ordering compressor and evaporator and PR will be ordering lockring parts; ordrng 1 W11370574 (Compressor) and 1 W11546692 (Evaporator)

Arrived on site for a refrigerator that is not ceiling properly. Inspected unit and work area. Confirm the customers complaints and found the slides bent specifically more so on the left-hand side. Replaced the slides and tested the unit. The unit began to open and close as designed. Call complete.

"Arrived on site for a washing machine that was clicking and did not finish the cycle. Inspected unit and work area. The customer advised that they believed the same issue was happening again with this washer where it would clear cannot drain. I ran the unit through diagnostics and did not find any stored error codes. Tested the unit in manual high speed agitation and spin. I could not find any fault going back-and-forth between the two. Ran the unit through an auto test and the unit ran as designed. I asked the customer if this had only happened on one load or if it had been happening consistently. They advised that the unit had been working for a full month without any issues and it happened on one load. Thus, they did not try to use it again and called back in. I called Whirlpool Techline and spoke to Adrian SR# 7733203071. He advised that based on my findings, there was nothing we can do at this point on the machine due to inability to replicate the issue. He said that if it only happened on one load, it might have been an issue with the load. He advised to make no repairs at this time. Advise the customer to try different size loads and to see if theres an issue consistently with this unit not being able to finish the cycle. I did advise the customer that if the basket is overloaded or the unit goes off-balance, they may find issues with the unit completing cycles. I did advise them to try to capture it on video and contact us back if further issues persist. Call complete."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed the customers complaint and attempted to jump the icemaker. Found that the icemaker would not turn. Check voltage to the icemaker and found 120 V. Unfortunately, I did not have any parts on hand. Will need a return with the icemaker and order a Control just in case. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11449482 (Control)"

"Arrived on site for a dryer that is not displaying. Inspected unit and work area. The customer advised that the unit will turn on and make selections but the lights on the control panel do not illuminate. I did confirm the customers complaint and found the user interface with allow the unit to start any cycle and make the selections as the key tone was beeping but no lights were turned on. Check voltage to the user interface info and proper voltage. Ordering user interface, harness, and control for the repair. The office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11378949 (Console) and 1 W11459337 (UI harness) and 1 W11512506 (Control)"

Arrived on site for a washing machine thats making a screeching sound during operation. Inspected unit and work area. The customer advised the unit will complete a cycle but that it seems to be really loud when it starts ramping up into the spin. Tested the unit and confirmed the customers complaint. Checked underneath the unit and found the cam stripped. Replaced the cam and removed the motor to widen the gap for the belt to make sure the belt had a nice firm grip on both motor and cam. Reassembled the unit and ran the unit for an auto test. The unit began to run and operate as designed. Call complete.

"Arrived on site for a washing machine that is continuing to drain and is telling the customer to remove the clothes or start a new cycle. The customer had the unit unplugged and immediately upon plug in the unit and the unit went into a drain and the error message popped up. Despite any attempts to remove the error message, the unit would not change the error message. Upon unplugging the unit, found the main control clicking on a relay seven times before powering off. Replaced the main control and tested the unit. The unit ran through an auto test and manual testing as designed. The customer did not have any close to start a new cycle but the unit is working as designed. Call complete."

"Arrived to inspect not running dishwasher, entered diagnostics and had stored error codes 4-3 and 7-1, proved to motor harness and had continuous voltage, 116 voltage when pilot when engage and and 122 volts when motor had to run. Replaced sump/motor and control board. Set unit to diagnostics cycle, the unit is now operating properly as designed, no water leaks observed during service."

"Arrived on site to inspect loud noise, disassembled unit and inspected all rollers only one had failed, Installed new part and clean unit, reassembled and tested, unit working as designed."

"Arrived to inspect washer F9E1 code, also set it in diagnostics and had F3E1 F8E3 error codes stored, set it on diagnostics and found pump not properly pumping water out, access back of unit and to access cap filter to check for debris and there was a face mask stuck in the cap filter causing pump not to properly drain, removed stuck debris. Detergent dispenser unit is back flowing water to the automatic detergent and making too much soap suds in wash cycle causing unit to stay locked and staying in flood mode. Reassembled unit, set it on diagnostics cycle and tested good, will require replacement of dispenser assy no leaks observed during service ; ordrng 1 W10862190 (Detergent dispenser) and 1 WPW10247306 (Valve)"

"Arrived to inspect wet clothes after cycle, inspected gear case and and oil was found on splutch assy. Set it to diagnostics and stored error code 3/2, ran a diagnostics cycle test and basket is badly out of round ordering parts. Office will contact CX to reschedule return service, no leaks observed during service. ; ordrng 1 W11454734 (Gearcase assy) and 1 W11239857 (Belt) and 1 W10752719 (Basket)"

Arrived to inspect no ice. I found all of the wires at the door connector were broken and exposed within the sheath. I quoted the CX for repair and they accepted.No leaks observed during service. Please allow two hours for return service. Tech GC only.; ordrng 1 2hourService (2 Hour Service) and 1 TechGCOnly

"Arrived to inspect no ice, FC was at 11.5 F, ice maker housing was 20.5 F. I found the compressor discharge just below 120F, slightly too cool for a sealed system at these temperatures. The unit appears to have a sealed system issue and I will discuss my findings with management. No leaks observed during service. ; O-emld tckt"

"Arrived on site for console display not working. I inspected the unit and work area. I found the display showing lines through it. I replaced the display, and connected the unit to WiFi. I advised the customer get the whirlpool application and sync the range to it. I tested the unit and found it working properly. Job complete."

"Arrived on site for oven not working at all. I inspected the unit and work area. I found the unit powering on and starting to heat but throwing error code f30. I tested voltage to the temperature sensor, I found none. I spoke to the customer about replacing the sensor and control. Reschedule for Wednesday 3/23/22. ordrng 1 WB27X25322 (Control) and 1 WB21X10165 (Sensor)"

Arrived on site for fridge door falling off. I inspected the unit and work area. I found the center hinge missing a spacer. I removed the doors and replaced the spacer. I tighter the hinges down. The unit is working as designed. No more sagging. Job complete.

Arrived on site for cooktop burner not igniting. I inspected the unit and work area I found the front right ignitor missing a piece of the electrode. I replaced the ignitor and reassembled the unit. I tested all the burners and found them working as designed. Job complete.

"Arrived on site to diagnose range that was not regulating temp on front left burner, customer said burner doesn't come on at all or stays on hot. Found switch for burner burned out. Replaced infinite switch. Retested and verified proper function. Unit working as designed. Call complete."

"Arrived on site to diagnose dryer that is not running at all. Ran unit and found start just clicks, but isn't running. Checked safety devices and found thermal fuse open. Ordering thermal fuse. Return visit set for 3/23. ; ordrng 1 WP3390719 (Thermal Fuse)"

"Arrived on site to diagnose range that is not getting to set temp. Ran unit and found it took a long time to heat. Checked elements and found the bake element is bubbled and showing open, causing the failure. Customer wants to replace broil element as well on return visit. Ordered both elements. No eta on 0 stock bake element. ordrng 1 W10779716 (Bake Element) and 1 W11238400 (Broil Element)"

"Arrived on site to diagnose refrigerator providing very little cooling in either compartment. Checked Temps and found compartments in the 60s. Checked compressor and found its barely warm to the touch, pulling .64 amps, and sounded weak and gurgling. No frost pattern present, drier room temp. Unit has a sealed system or compressor failure. Ordering sealed system parts and autho for AHS. ; ordrng 1 5304475102 (Compressor Kit) and 1 5303918284 (Evap Kit) and 1 TJ90SF8404 (Access Valve, non WP) and 1 Wp10143759 (Dryer)"

"Arrived on site to diagnose refrigerator not dispensing ice. Ran unit and can hear auger motor running. Found that if any pressure is applied, the impeller spins on the auger shaft. Cut off auger shaft and replaced the motor and impeller. Tested unit and verified proper function. Call complete."

"Arrived on site to diagnose microwave oven combo with non running microwave. Post power cycle unit throwd an F1E5 error related to the transformer. When testing the unit the interlocks are incredibly hard to get to trigger to even shut off the MW light, and even holding the door closed doesn't get them off. Have to replace the interlocks / harness to begin the repair, and after unit may need an inverter / control board.Ordering harness, transformer, MW control and appliance manager. No eta avail on harness. Office to schedule when we have all needed parts. ordrng 1 W11033422 (Interlock Harness) and 1 W10217711 (Inverter) and 1 WPW10486188 (Microwave Control)"

Arrived on site to diagnose a washer that is making unusual noise. Found bearing failing in unit and tub/drum assembly will need to be replaced to complete repairs. Office to contact extended warranty to check if autho will be provided. If autho is given 2 hours needed for repair and 2 techs also needed.; ordrng 1 W11460604 (Tub/drum)

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker thermistor mount broken and replaced icemaker assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is freezing condensation around damper. Found item placement preventing door from closing properly and allowing excess humidity into rc. Adjusted item placement and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time

Arrived on site to diagnose an ice machine that is making unusual noise. Found circ pump running dry and it has damaged pump. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a cooktop with red flames. Found large humidifier in kitchen and advised customer that humidifiers add excess oxygen molecules to the air and change the fuel to oxygen ratio. This causes improper burning of the fuel and red flames. No further repairs needed.

Arrived on site to diagnose a washer that is not cycling properly. Found broken wire near drain pump and repaired wiring. Tested unit and found all is functioning properly at this time. Unit was not installed at time of service.

"Arrived on site for customer complaint of oven and cooktop not turning on, found power cord partially disconnected. I plugged in power cord and zip tied it to ensure problem doesnt happen again

"Arrived on site for customer complaint of unit freezing items in deli drawer as well as ice build up on back wall of RC. Found defrost issues, I replaced kit with evaporator thermistor and control, unit tested good."

"Arrived on site for customer complaint of unit not working, found customer had washed a bathroom rug and the rubber backing deteriorated and was in between the inner and outer tubs, as well as in all drain pump and hoses. We would have had to replace inner and outer tub assembly, and drain pump, as well as clear all drain lines and air trap, the unit was also stacked. After speaking with customer about the repair, the cost of the repair would be more then they paid for the washer. Customer will get a new unit.

"Arrived on site to replace failed control, after replacing, unit tested good."

"Arrived on site for customer complaint of burners not simmering, I adjusted all burner valves, unit tested good."

"Arrived on site for customer complaint of unit not draining, found clog in drain line by disposal, I removed clog, and ran drain pump, unit tested good."

"Arrived on site for customer complaint of unit not draining, found glass inside drain pump, I removed glass, unit tested good."

"Arrived on site for customer complaint of oven door handle loose, I found 2 screws loose that hold the handle and bracket in place, I tightened screws, unit tested good."

"Arrived on site for customer complaint of unit not heating, found power supply issue, informed customer and collected service

"Arrived on site to test unit for F8E0 error, removed unit and set it on the floor with contractor present, pre heated unit to 350, as soon it reached temp, got a F8E0 error code, previous technicians assumed that the issue was installation due to all parts Associated with this error has been replaced, called tech line and presented all my findings, after troubleshooting with tech line unit further, noticed that unit cooling fan is not receiving proper voltage, since the control has been replaced they could not authorize replacement again without engineering approval, all findings were submitted to engineering and they will contact office on how to proceed with this unit provided Sr#7733202772, unit is still not operational, office to follow up ; O-emld tckt"

"Arrived on site to replace previously diagnosed rotor, clutch and slider, replaced parts, tested unit unit now running as designed,

"Arrived on site to test unit for no ice no water, tested unit found valve is activating, checked for water and there is no incoming water at wall connection, advised customer to call contractor to resolve this issue, job complete"

"Arrived on site to test unit for doors not leveled, attempted to level, found that floors are not even will order shims and return office to reschedule ; ordrng 2 4387828A (Shims)s"

"Arrived on site to test unit for ice maker, customer stated that he has extended warranty, advised customer to call extended warranty and schedule repair,

"Arrived on site to test unit for catching fire, customer stated that she put a potato on auto bake like she alway does, but this time it did not turn off, catching fire, tested unit found humidity sensor has gone bad and did not sense correctly, and the wave guide cover has melted due to potato fire, called safety to report my findings, customer does not want to repair unit due to what happened and she will always worry even after the repair, advised customer to buy new unit for peace of mind, job complete ; ordrng 1 W10557536 (Humidity sensor)"

"Arrived on site to test unit for no ice, customer stated that the ice maker is running good now, but the FC door has a gasket issue, tested unit found that when the door was assembled and filled with insulation bulging out in the side center fc door, every time the door is closing it rub against RC door making squeaking sound the door will need to be replaced to fix issue, office to reschedule ; ordrng 1 LW11026363 (FC door)"

"Arrived on site to test unit for grinding noise, customer stated that there 15 year old washed better then this unit, unit not getting enough water, and shake a lot, explained to customer how units function today and that they dont design them like before, explained all operational procedures for this unit, advised customer on how to load clothes properly to prevent excessive shaking, put unit through diagnostics cycle, all components are running great, no unusual noise detected, unit he is leveled perfectly, unit is running as designed no leaks detected job complete"

"Arrived on site to test unit for loud grinding noise, tested unit found clutch not disengaging slider all the way causing rotor to grind on the slider teeth, will need rotor, slider, clutch and possibly gear case with wash plate, to fix issue, Office to get authorization and reschedule; ordrng 1 W10775188 (Wash plate) and 1 W11393685 (Gear case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10754161 (Rotor)"

Arrived onsite for underside light failure. Found shorted bulb. Replaced lightbulb. Unit is now operating as designed. Advised customer on inspecting bulbs to determine failure. All checks good.

Arrived onsite and found long screws missing causing panel to be loose. Ordering long screws to repair. Advised customer on findings. ; ordrng 2 WPW10348408 (Long screw)s

Arrived onsite for display sometime blanking out while unit is in standby. Replaced control and display. Unit is now operating as designed. All checks good.

"Arrived onsite for drain pump failure. Customer had accurately diagnosed, vacuumed out water and made dishwasher accessible. Customer had a drain pump on order but wanted to have our drain pump and the dishwasher reinstalled. Installed pump and reinstalled dishwasher. Tested unit All is operating as designed. All checks good."

Arrived onsite for dryer not heating and tested components determine the thermal fuse was open. Completed repair. Charged in full. All checks good.

Arrived onsite and tested dryer for not heating. Found shorted element. All checks good. Unit is now operating as designed. Advised customer on having duct cleaned to prevent poor airflow and overheating of components.

Arrived onsite for console unresponsive. Found loose clip harness connection possibly causing poor communication issue. Repaired wiring and reset unit. Also advised customer that WiFi could be connected to unit so the software can update as needed. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for complaints of no power. Checked fuse and cuttoff and they were good. Found only 75vac from L1 to neutral and from L2 to neutral, at the block. Installed new terminal block and found no change. Disconnected and found the same voltage on the cord spades with it plugged in. Customer changed out the cord, so I tested the old cord in the same way, and got the same result. Advised customer to have the outlet inspected and corrected by an electrician. Job complete."

"Arrived on site for install of previously diagnosed parts. Installed new main control and tested. With new control, heater is now working as well. Checked airflow and found it good in all areas. All fans running. Exposed freezer evaporator and found a good frost pattern developing. No issues at this time. Advised customer to allow 1-2 full days for unit to reach target temperatures. No water leaks detected, job complete."

"Arrived on site for complaints of water leaking. Found sheet of ice on bottom of freezer. Found drain covered in ice. Removed all ice and found the water was still not draining. Found debris in drain tube. Installed new drain tube and water is now draining properly. No water leaks detected, job complete."

"Arrived on site for complaints of only hot water. Found water lines crossed. Corrected issue and tested. Unit tested good. No water leaks detected, job complete."

"Arrived on site for install of previously diagnosed parts. Installed new coupler and spring. Reinstalled icemaker and turned it on. Advised customer to monitor and to turn off the icemaker at the first sign of a leak. No water leaks detected, job complete."

"Arrived on site for install of previously diagnosed parts. Installed new float switch and drain pump, and found no change. Pulled unit out and inspected all hoses and found nothing blocking. Installed new control board and found no change. Spoke to SW. Will need main harness to complete repair. Office to reschedule.; ordrng 1 W10832781 (Main harness)"

"Arrived on site for complaints of unit not recieving water. Found error code 7-2 variable speed motor failure. Found that in test mode the unit would fill with water properly, but in normal cycle no water. Cycled power and tried different cycles, no change. Voltage checks good, valve checks good, and float switch is good. Will need ACU and sump and motor assembly to complete repair. Bringing back the switch as well just in case we end up needing it. No water leaks detected, office to reschedule.; O-emld tckt"

Arrived on site for refrigerator needing previously diagnosed sealed system equipment. Upon arrival installed compressor UV dryer and access valve and all need to couplers. Found found leak in sold system but could not verify where leak currently is due to nitrogen tank being nearly empty during repairs. Also had issues with new compressor going in and after speaking with PR in service management determined that we would need to re-order a new compressor evaporator coil UV dryer access valve and all other related or 600 parts to complete repairs. Office to reschedule once availability of parts is known; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 2 W11504447 (Couplers)s and 2 W11504433 (Couplers)s and 2 W11506619 (Couplers)s and 2 W11504431 (Couplers)s and 2 W11504415 (Couplers)s and 1 W11370574 (Compressor) and 1 Nitrogenkit (Nitrogen kit) and 1 R600kit (R600 kit) and 1 W11546692 (Evap coil) and 2 W11504448 (Couplers)s and 2 W11506620 (Couplers)s and 1 Cnote (Needs service management to verify correct couplers were ordered) and 1 Cnote (Extra couplers ordered need to be put in belton lokring kit for replacement of not used on next trip)

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and after further inspection found that the PVC pipe bridging between the P-trap and the disposal had flip downward causing all the runoff drainage from the sink to flood back down into the drain line clogging it. After re-positioning the PVC pipe and clearing out the drain line I was able to reassemble and test the unit and found washer could fully fill agitate the water and drain with no signs of leaking as designed. Also instructed tenant at completion of diagnosis that disposal was still malfunctioning and we would notify American home shield that disposal will need to be replaced at some point. Call complete

Arrived on site for arrange not functioning properly. Upon arrival customer stated that the oven was staying on by itself and not able to be turned off after it was used for cooking. Also stated that the receptacle on the back left it sparked when trying to turn the burner off itself. Upon further inspection I found that the thermostat is getting stuck once it is powered on and heated to a certain temp and not allowing the thermostat to shut down once it is turned back off. Also found that the back right small 6 inch burner has mounts breaking off causing it not to sit right inside the receptacle or the drip pan causing it to then arc inside of the receptacle bit. Also found back left receptacle itself is starting to burn apart into a powdery residue due to age. At this time the back left receptacle the back right burner and the oven thermostat will need to be replaced to complete repairs inform customer the office or reschedule once availability of parts was known?; ordrng 1 WB20X5071 (Thermostat)

"Arrived on site for dishwasher needing previously diagnosed drain and main motors. Upon arrival installed needed parts. Reassembled and tested unit. Found no leaks and washer could fill, spray water around and drain as designed with no leaks. Call complete"

"Arrived on site for dishwasher not draining. Upon arrival confirmed issue, after further testing found new disposal recently installed and drain cork wasnt removed. Removed cork then reassembled and tested unit. Found unit draining as designed. Call complete"

"Arrived on site to inspect unit for not turning on, upon inspection found the unit plugged in, breaker on, and wired normally. No issues found with supply. Ordering control and panel. Office to reschedule ; ordrng 1 W11461688 (PANEL) and 1 W11462461 (60 CORE CNTRLELEC)"

"Arrived on site to inspect unit for making noises when the ice maker is harvesting, upon inspection found the units icemaker semi clogged with ice, cleared ice and the icemaker still make the noise, quoted customer to replace icemaker. Customer accepted. Replaced icemaker and tested. Complete"

Arrived on site to inspect unit for a recommended heater replacement. Upon inspection found the heater was installed with the smaller washers. Replaced with new heater and tested for leaks. No leaks found. Complete

"Arrived on site to inspect unit for not heating, upon inspection found the unit was heating and did spin normally. Checked air flow and found no issue. Customer will monitor. Complete"

Arrived on site to inspect unit for not allowing cycles to be ran. Upon inspection found the Control shorted and not allowing the lid lock to open. Installed new control and the unit shorted again causing clicking and a burnt smell. Ordering parts to fix issues. Office to reschedule ; ordrng 1 W11033573 (Cap) and 1 W11033573 (Control) and 1 W11394572 (LATCH) and 1 W11165546 (VALVE) and 1 W11399437 (PUMP)

"Arrived on site to inspect unit for not turning without a loud noise. Upon inspection found the unit did make a loud noise while spinning, removed all parts and found the noise in the gear-case. Removed gear-case and replaced. All functions worked. Complete"

Arrived onsite for LF burner on cooktop hot heating properly. Upon inspection found failed burner. Replaced LF burner and tested. Unit is now functioning properly. Job complete

Arrived onsite for refrigerator freezer led not functioning. Upon inspection found failed led module board. . Replaced board and tested. Unit is functioning properly. Job complete

"Arrived onsite for refrigerator making noise. Upon arrival refrigerator was making vibrating sound. Inspected compressor compartment and components for potential cooling system issues. Found sound was coming from lower compartment. Inspected compartment and isolated noise. Found vibrating from condenser area. Attempted to adjust frame, but found failed right roller assembly. Replaced assembly and adjusted frame. Unit is no longer having issues. Noise has stopped. Job complete"

Arrived onsite for dryer making black marks on clothes and ripping clothes. Upon inspection found upper front bearing and lower duct assembly worn. Unit is cracked and has a gap on the right side. When speaking to customer found that customer was having issues with clothing getting stuck in assembly in that general area. Recommended replacing assembly. Ordering lower duct assembly WE14X25086 and upper front bearings assembly WE03X25092 .

"Arrived onsite for icemaker not producing ice and filling bucket with water. Upon inspection found ice maker not seated properly, tray was not mounted fully to motor. Also cover failed. Will order replacement icemaker and marking previous as defective. Office to reschedule ; ordrng 1 W11234555 (Ice maker cover)"

Arrived onsite for refrigerator dispenser issues and stuck filter. Upon arrival inspected unit. Found filter housing failed. Ejector not functioning correctly. Will need housing replacement. Water dispensing issue is being caused by a partially freezing water reservoir. Customer had very little food product in unit. This can cause the cold air to drop and freeze the line. Recommended when food product is low put temperature settings at level 2 and when unit is fully stocked put temperature settings at level 3 (Ideal). Line was thawed and unit is functioning properly at this time. Will return with housing. ; O-emld tckt

Arrived onsite to replace previously diagnosed parts. Replaced fan blade (1). Tested unit and unit is still making contact with the fan cover. Contacted tech line for assistance. Recommended trying fan cover. Replaced fan cover and allowed for minimal clearance. Tech recommended replacing fan mount W10134126 . Inspected mount and found rear bulkhead pushed in. Adjusted panel and unit is now functioning properly. If symptoms persist will follow tech line recommendations. Provided Sr#7733199865. Job complete

Arrived onsite to replace previously diagnosed parts. Thawed remaining ice and found heater visibly failed. Showed customer. Replaced heater as mentioned. Unit is functioning properly. Collected remaining balance.

Arrived onsite for washer making noise during spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and completed without issue. Ran high spin cycle and completed without error. Customer wanted to run with load. Loaded unit and tested. Still could not duplicate the issue. Instructed customer on proper loading per use and care guide. Job complete