"Arrived on site to inspect unit for leaking when in use, upon inspecting found a leak in motor per last tech, replaced motor with correct model. All functions returned with no leaks. Complete"

"Arrived on site to inspect wall oven control issues. Upon further inspection, the customer advised that when steam comes out of the oven it goes up towards the control panel and the unit wont operate correctly. I advised the customer that Whirlpool recommends that any foods that produce too much steam will need to be covered with foil or a lid and opened up after removing from the unit to avoid the steam/moisture getting into the control. I placed the unit in diagnostics and checked error codes and found F6E9, F6E6 & F1E0. Cleared the codes and tested the unit. Unit is heating properly and within temp range. Due to the error codes, I removed and replaced the main control and control panel and tested. Unit is operating as designed. I placed a strip of foil tape under the control panel to seal off the gap to help avoid the steam going into the control. Job completed."

Arrived onsite to install previously diagnosed parts. I installed the NTC harness and tested the unit. I noticed the UI still doing some weird things so I called tech line to report. He advised that since the unit is working in normal operation at this time to not make any repairs at this time. The weird things may be timing related. In the event of a call back to install the UI again. I found a nicked wire in the old harness SR#7731603531. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived onsite for range oven not functioning. Upon arrival tested unit and found oven not heating. Removed rear panel and found failed wire harness at block. Will need main wire harness replaced. Ordering harness and returning with prescreened parts just in case. Office to reschedule. ; ordrng 1 W11551729 (HARNESS- MAIN)

"Arrived onsite for dryer turning off prematurely. Upon arrival put unit in diagnostics and found stored error code 4/5 high limit, 4/3 restricted air flow, 4/4 Line 2 error, 3/2 front moisture sensor shorted. Will need sensor replaced. Also advised customer that the duct line will need to be cleared. Multiple codes of air flow. Office to reschedule ; ordrng 1 W11161899 (wire) and 2 W11165163 (electrode)s"

"Arrived onsite for error ?F5? error code. Upon arrival put unit in diagnostics and found stored error code 0/2 over suds, 5/3 lid will not unlock 5/4 lid not open between cycle, 9/2 water ring detected. Ran test and all passed except repeated 5/4 errors. Will order control and lid latch. Valves test good. Called tech line for confirmation and agreed on latch and control. SR#7731642594. Also due to oversuds and water ring advised customer on proper use and care including detergent use and amount. Office to reschedule. ; ordrng 1 W11188327 (latch) and 1 W11246700 (cntrl-elec)"

"Arrived on site for no cool. Fans running,compressor not powering on,installed a starter same issue diagnosed a defective compressor.

"Arrived on site to inspect unit for not lighting front left burner. Upon inspection found the units igniter worked when the other burners started, indicting a bad ground on valve or burner head screws, Quoted customer to replaced all three parts. The screws are very brittle just by looking at them. Will need to return with parts to attempt repair. Office to reschedule ; ordrng 1 8286561 (Valve) and 1 WPW10406878 (Burner head) and 2 WP3368921 (Screws)s"

"Arrived on site to inspect unit for not turning upper arms. Upon inspection found the tube clogged with plastic, replaced tubings and tested. All functions returned. Complete"

"Arrived on site to install new rotor, stater and screws. Installed new parts. Could not test due to being in garage, but unit does spin freely. Call complete."

"Arrived on site to replace a refrigerator compartment door due to scratching and damage, upon arrival I gained access to the unit and removed the door, I replaced the door and the unit is operating properly as designed, job complete."

Arrived on site apt office said unit was in apt 9107 not 9207. Arrived apt model not matching wit dispatch . Tenent is not having any issues washer .

"Arrived on site , replaced actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to replace parts diagnosed by previous tech, I gained access to the motor and removed parts from the bulk head, upon trying to remove the blower from the motor it would not break free, I was able to chisel it off but the plastic that remained on the motors spindle broke from the inner nut rendering it unable to break free, the motor will have to be replaced due to this, ; ordrng 1 279827 (Motor)"

"Arrived on site for customer complaint of unit walking during spin, found suspension rods failed, I replaced suspension rods, unit tested good."

"Arrived on site to diagnose an ice machine that is not producing. Found cutter grid broken

"Arrived on site and inspected washer and found Gearcase is worn and washplate has failed.

"Arrived on site and inspected range for temperature variance during cooking. Found range is heating correctly, showed customer how to calibrate oven if needed in the future. No further repair is required at this time, job complete"

Arrived onsite to replace previously diagnosed parts. Replaced main control board. Tested unit and unit is functioning properly. Job complete

"Arrived onsite for unit not draining water. Upon taking the unit out, some how the drain hose that was previously installed had ripped open and noticed that it was not the correct hose for the unit. Checked the drain motor and noticed that the drain motor was working with no issues. Ordered new drain hose for replacement. Rescheduled with customer. ; ordrng 1 8269144A (drain hose) and 1 WP285655 (clamp)"

"Arrived on site for NOT OPERATING OPTIMALLY. FRIDGE KEEPS SHUTTING OFF. Customer stated one week after my previous visit when I replaced the control the fridge lost power again. Has t done it since. Customer stated the fridge will turn off and when she goes to breaker box the breaker isnt flipped, but in order to power fridge back up she has to flip the breaker off then on. Once this is done the fridge starts running again. Placed in diagnostics and ran test 4, 57, 58, and 45. Fridge kept power through all tests and is running as designed. Ran ice harvest and water fill test. Working good. Inspected LED board and Deli harness. All checked good. Inspected deli control and it looked good. Inspected mullion by flipping back and fourth. No power loss when testing. No ice build up on either evaporator cover. Placed in a forced defrost. Heated and didnt lose power. Tried killing power at the breaker and flipping breaker back on. Fridge powered up as designed and gave PO on display. Confirmed PO and it turned back on. Inspected fridge outlet and it was good. Recommended customer purchase a Joule surge protector to protect the boards from further damage if the fridge continues to lose power once a month. Also recommended she call WP and express what she is experiencing to see what their recommendations are. Fridge running s designed. No repair needed at this time. Job completed."

Arrived on site for Ice Maker makes really loud grinding noise when on crushed ice. Found auger was popping out at the rear of the ice bin causing the auger to lose position. Inspected yoke and it was mounted properly and secure on the threads. Removed ice bin and installed new ice bin. Tested ice maker dispenser on crushed and cubed. Ice maker no longer makes noise as it dispenses. Job completed.

"Arrived on site and inspected washer and found cam has broken, replaced cam kit and it is now operating properly, job complete"

Arrived onsite for spin lint on. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Calibrated unit. Unable to duplicate issue after test. May have been intermittent pause due to overload. Instructed customer on loading and cycle selections. Customer ran normal load and cycle completed. Job complete

"Arrived on site to diagnose oven with intermittent heating issues, upon arrival I gained access to the unit and due to previous repairs I replaced the control and sensor, I tested the unit to verify functionality and found the unit is operating properly as designed. Job complete."

"Arrived on site for install of previous ordered parts. Installed new membrane. Tested unit, all buttons working properly. Job complete"

Arrived on job to replace previously diagnosed parts. After replacement test operation.

"Arrived on site and found ice Machine is off, send it to run on a standard cycle and found when compressor turns on condenser motor does not. Replaced condenser Motor job complete"

"Arrived on site for complaints of display not working properly on microwave. Tried resetting unit, still no display. Replaced control board and display came back on. Tested unit, job complete."

"Arrived on site to inspect ice machine not making ice. I placed the unit in diagnostics and tested and all of the components are functioning properly. When I tested the compressor, I could hear what sounded like air blowing and then I began to smell refrigerant. I turned the unit off and closed the door. When I opened the door again, I smelled a strong odor of refrigerant and suspect the leak is coming from the back of the unit at the top right corner.I am ordering the compressor kit, NON-UV drier, access valve, condenser coil, evaporator, heat exchange and bin thermistor. Unit was left turned off and no water leaks observed during service. Office to schedule return service.; ordrng 1 WPW10605286 (Compressor kit) and 1 W10843121 (NON UV drier) and 1 WP2313624 (Condenser) and 1 WPW10534030 (Heat gas valve)"

Arrived on site and attempted to disassemble washer and found Gearcase and basket are seized and will not disassemble. Will attempt to order tub and basket and will need a second technician to remove tub.; ordrng 1 W10811957 (Basket) and 1 W11219115 (Tub) and 1 WPW10215093 (Filter cap)

Arrived on site to follow up on refrigerator with flashing lights. Replaced top light and verified all lights are on and working as designed. Call complete.

"Arrived on site for complaints of burner not working properly. Found front right burner not igniting from a bad igniter. Replaced burner head. Tested unit, job complete."

Arrived onsite and cleared the drain and found unit to be operating fine without needing a new pump. Unit is now operating as designed.

Arrived on site to replace bottom door seal from previous diagnosis.Needing door bottom door seal to fix issue. Office to reschedule.; ordrng 1 W11561235 (Bottom door seal)

Arrived on site to install new shift actuator to resolve no agitate movement. Replaced shifter and tested unit. Verified unit is properly shifting between drain and spin. Call complete.

"Arrived on site. Found dent on door,unit is out of cosmetic warranty. Found loud vibration noise from condenser coil,adjusted and rerouted tubing to prevent loud vibration noise.

"Arrived on site to test unit for burners not working, tested unit and found shut off valve not working, stuck in closed position, need new regulator to fix issue, office to reschedule, ; ordrng 1 W11346659 (Regulator)"

"Arrived on site to test unit for water not dispensing, found water reservoir was frozen, thawed reservoir out,tested unit, unit works good, no leaks detected job complete."

"Arrived onsite for refrigerator icemaker not functioning. Customer also stated that temps were off one day. Checked temp and recorded 0 degrees in freezer and 37 in fridge. Temperature is good. Inspected icemaker and found stuck midway. Tray was hanging and not seated correctly. Ice was in the tray but had not harvested. Called tech line for assistance. Did manage to set ice maker parts back into place and run test. After reinstall, ice maker passed harvest test and fill. Techline recommended to leave as is for customer to monitor and if symptoms persist, to replace the Ice maker.

Arrived on site for no heat dishwasher. Ran diagnostics for heater error code . Unit didnt heat at end of test cycle . Found heater has failed . Ordering heater . Returning with control if needed No water leaks detected at time of service. Call to set return ; ordrng 1 W10518394 (Heater element)

"Arrived on site to test unit for door damage, found unit is still within cosmetics. Took pic of POP. Needing door in Stainless Steal to fix issue. Office to reschedule. ; ordrng 1 LW10638684 (Door ss)"

"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement washer is draining good and completes a diagnostic cycle. job complete"

"Arrived on site for COMPLAINTNOTE:ICE MAKER KEEPS FREEZING UP, Customer showed me the ice build up around the ice maker. Looked like the water wasnt making it into the ice mold and spilling outside the ice mold. Removed cover and found ice maker harness was in the path of the water fill tube causing water to splash onto the outer area of the ice mold. With the water not entering the mold properly water was splashing onto the entire ice maker housing. With this, I removed the ice maker and installed a new ice maker to avoid previous ice maker failing due to water damage around the motor. Once new ice maker was installed I made sure the harness was not in the patch of the fill tube before securing the cover. Ran diagnostics harvest and water fill test. Ice maker running as designed. No leaks detected. Job completed."

Arrived on site for down draft not turning on. Upon arrival I confirmed 120v power to unit. Found on/off switch receiving 12.8 dc volts from control. Found motor ohms not within range. Verified integrity of switchs. Call complete.

"Arrived on site for cook top continuously sparking while not in use. Upon arrival found unit unplugged. Reconnected unit and found after 5 minutes unit would randomly spark all the igniters. Upon disassembly I found all sparklers intact and not arching. I verified that switch/harness assembly was within ohm specs and wires had no tears. I found small spark within silicone of spark module during tests.After approval I replaced the module, reassembled unit and found after 15 minutes unit was randomly sparking once again. ; ordrng 5 WB01K10112 (Electrode clips)s and 1 WB13K10010 (Module) and 1 WB21K10029 (Switch harness assembly) and 5 WB13K10014 (Electrode igniter)s"

"Arrived on site to diagnose a dishwasher that is not opening and closing correctly, upon inspection I found the sleeves on each side to be missing. I gained access and replaced both, the unit is now operating properly as designed, job complete."

"Arrived on site for customer complaint of damaged outer panel, I replaced outer door panel, tested good."

"Arrived on site for complaints of no power to microwave. Found 120 volts from the wall. Tested unit and found bad relay board and fuse.

"Arrived on site for dishwasher leaking from left side of door. Found vent assembly leaking due to door not closing . Replaced vent .No water leaks detected at time of service. Job complete"

"Arrived on site and replaced upper tracks diagnosed by previous technician, job complete."

"Arrived on site to test unit for freezing food on top self and RC, found refrigerator set to 34f, adjusted temp to 41, advised customer on placement of products to prevent air flow restrictions, no leaks detected job complete."

"Arrived on site for customer complaint of scratch on door, ordering door and nameplate. ; ordrng 1 W11346790 (Door)"

Arrived onsite and repaired issues by replacing drain tube and freezer door. All checks good. Unit is now operating as designed.

Arrived on site to test unit for intermittent ice production. Found error code e2(motor lost position). Recommended replacing ice maker and control. Recommend icemaker and control. Job complete.

Arrived on job for complaints of lower drawer not working. Found the rotor locked. Replaced rotor and test. The test cycle of lower drawer revealed that the lid is not sealed properly causing a leak in operation. This leak set the flood switch off.

"Arrived on site for slow ice production . Found IM hanging up during harvest . Also customer want to replace peeling fresh food gasket .No water leaks detected at time of service. Call to set return .; ordrng 1 W10830162 (Fresh food door)"

"Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found stored error code 0/5 off balance load and 9/2 water ring detected, 9/1 long drain , 8/6 water hazard. Ran auto test and drain pump did not energize. Will order drain pump and return with control due to error in readings. Will need AUTHO for control and pump . Office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10876600 (drain pump)"

"Arrived on site for complaints of dishwasher top rack not opening properly. Found that the upper wheels were broken. Installed new adjuster kit and new stops. Tested unit, job complete."

"Arrived on site and inspected freezer and found it is completely frosted over. Accessed diagnostic cycle and set it into a force defrost and this is running correctly. Used steamer to remove all frost in freezer. Element heats up Properly. Replaced And programmed control board and set it into a fixed defrost cycle, job complete"

Arrived on site for fridge not producing ice. We inspected the unit and work area. We found the freezer door off track and not sealing on the left side. We adjusted the door and it is now closing properly. We tested the ice maker and found it cycling and filling as designed. Since the freezer door wasnt sealing properly the freezer wouldnt get down t temperature for the ice maker to harvest. The customer stated it would making issue intermittently.

Arrived on job for complaints of not starting. Found failed terminal block. Replaced and test.

"Arrived on site for not cooling in fresh food section. Removed cover found ice build up on return vent side of evaporator,defrosted evaporator,installed 60? defrost bimetal. ; used 1 WP2182381 (Bimetal) from stock"

Arrive on site for no heat dryer . Found outlet burned and dropping on leg of power . Recommended to office to replace outlet and power cord . Left unit unplugged. No lint build up in unit. Job complete

Arrived on site for dryer needing previously diagnosed drum? Upon arrival I confirmed diagnosis but I also found during disassembly that the back right roller support was complete worn down and not allowing drum to sit properly when spun. I replaced both drum and rollers. After reassembling unit I retested and found dryer no longer makes any odd noises and is stable. Call complete.

"Arrived on site to diagnose cooktop with none of the elements heating to full power, upon inspecting the unit I found all connections to be good, I found 124 when the switch is on but when testing l1 to the chassis I found no voltage unlike l2 to the chassis getting 120, I instructed the customer that they are missing a leg and need to contact an electrician, I also found that the oven was improperly mounted in the cabinet beneath the cooktop and instructed the customer to reach out to the builder to get that fixed. Job complete."

"Arrived on site to inspect microwave not working. Upon further inspection, I corrected the model/serial we had on file and found the unit to be a wall oven/microwave combo unit. Tested microwave with a cup of water and found it not heating. Pulled unit from wall and tested switches and found the secondary switch bad. Replaced the switch with one from my van stock and unit continues to fail. Tested the magnetron and it is good. I also found the interior light bulb was burnt out. I am ordering the magnetron, inverter board, microwave control, door switches, bulb and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. ordrng 1 W10217711 (Inverter board) and 1 W11346197 (Magnetron) and 1 WPW10626304 (MW control) and 3 W10211972 (Switches)s and 1 W10886919 (Bulb) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived onsite for freezer not cooling. Upon checked fan and thermistors, all passed. Accessed compressor compartment and compressor is running hot. Amp draw at .3amps. Unit has a sealed system failure. Will need major repair. Ordering compressor, access valve and dryer. Also ordering evaporator due to possibly a refrigerant leak. ; ordrng 1 2HRMIN (2 HR MIN) and 1 W11209866 (compressor) and 1 W11506635 (ACCESS VALVE ) and 1 W11507067 (EVAPORATOR ) and 1 WPW10143759 (dryer)"

Arrived on site for water building up in the freezer. We inspected the unit and work area. We found the drain tube was clogged. We cleared the ice out of the freezer and cleared the drain tube. The unit is now draining properly. Job complete.

"Arrived on site ,replaced UI control . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"

"Arrived on site for a defective water reservoir tank leaking from connection,removed defective tank installed a new tank tested water dispenser no leaks.

"Arrived on site to follow up on washer that was not spinning and making noise. On arrival double checked the cam and belt and found cam is tore up again, and pinned on top of the shift actuator. Tried to sand down the cam to get it to slide better. Was not able to free up full movement. Need to order new cam, and also ordering belt. Recommendation is to replace actuator, belt, control and cam. Replaced actuator, but still no change. Need AUTHO for control, cam, actuator, belt. Office to schedule when we can get all parts.; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 Autho (Autho)"

"Arrived on site to install previous diagnosed parts. We gained access to th evaporator and the main control. We replaced the main control. Evaporator motor and the defrost bimetal. We gained access to the compressor and found the condenser covered in dust, we cleaned the condenser and the steamed out the drain tubes making sure they are clear.

"Arrived onsite and found normal vent rattle on hi speeds. Advised customer that noise could not be mitigated with an adjustment, but only a possible installation overhaul.; ordrng 2 WB18X27245 (Lamp socket)s"

Arrived onsite and found adjuster kit needed to repair. Unit is now operating as designed. All checks good.

"Arrived on site to diagnose refrigerator that is losing cooling. On arrival customer informed me that the RC is warm, but freezer seems to be fine. Checked temps and found RC at 50, and FC at 5. Checked evap cover and found the evap cover is completely iced over due to a defrost failure. ; ordrng 1 W10316760 (Thermistor) and 1 WPW10276647 (Evap harness) and 1 WP12729123 (Defrost heater)"

"Arrived onsite for unit not filling correctly with water depending on the sizes and that the paint has chipped around the detergent dispenser. Changed out the control and tested the unit and the unit tested good with no errors. Called tech line to report findings and said if the parts we replaced are working and with no error codes that no other parts to changed at this time. Also said about the paint that chipped from the detergent area said that there is touch up paint. Job complete"

Arrived onsite and found unit with certain loads would jog and thump as it started to spin dry. Advised customer that symptom of some noise like that during acceleration especially with sheet/blankets/towels was normal. All else checks good.

Arrived onsite and found unit operating properly and quietly. Advised customer on cause of dryer noises and other design features. All checks good.

Arrived on site to diagnose refrigerator that is not making ice. On arrival customer informed me that he reset the unit and was able to get ice production to resume. Found the condenser coils covered in dust and also had airflow channels blocked off. Advised to move some stuff around and to clean coils to make ice production consistent. Call complete.

"Arrived on site. Removed defective freezer door installed a new freezer door checked door seal good,ran water dispenser no leaks.

"Add on Arrived on site for upper rack adjuster wheels falling off . Ordering adjuster kit No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit)"

Arrived on site for sealed system repair. I gained access to the compressor and found it was an r600 system. I checked service matters and found no parts break down matching this model number.; ordrng 1 Partsresearch (Parts research)

"Arrived on site for washer not starting. We inspected the unit and work area. We put the unit into diagnostics and found error codes F0e3 over load and f0e5 off balance. We put the unit into a diagnostics cycle and found the unit stopping at step 11 the lid lock. We stopped the diagnostics cycle and tested the lid lock on its own and found it not latching. We inspected the gear case and found the gear case leaking oil.

Arrived onsite and found unresponsive touch panel. Reset unit and did not correct symptom.

Arrived on site for burners all igniting . Found all burners would spark only when a knob was in the ignite position but would stop when in normal operation. Explained to customer that this is normal usage . No gas leaks detected at time of service. Job complete

"Arrived on site to test unit for water leak from filter, found filter head leaking, replaced filter head, tested unit and it worked good, no leaks detected job complete"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. Disassembled the unit and found the element coil broken. I removed and replaced the element and tested and found the unit not getting voltage. Cycled power at the breaker and retested and unit is operating as designed. Cleaned lint from unit. Job completed."

Arrived onsite for dishwasher leaking. Upon arrival found water to unit shut off. Turned on water supply and found leak. Upon inspection found faulty inlet valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Turned water supply back off after testing due to home being worked on. Job complete

Arrived on site for Food Freezing in Refrigeration Section - Side by Side Refrigerator. Placed in diagnostics and no error codes came on. Found shelves had veggie bags and other items protruding past the rear section of shelves blocking air flow from circulating properly and trapping cold air in the top shelf area causing items to freeze where the dampener gills blow out cold air. Showed customer how to ensure the shelves didnt have items protruding past shelves and checked port at the bottom of fridge to inspect for any items blocking it. Bottom port looked good. Job completed.

Arrived on site for WHIRLPOOL- Frig- belt loose makes noise. Ran diagnostics and got F0E2 and F2E1. Cleared error codes. Ran through diagnostics and completed all cycles as designed until agitated. I could hear the wash plate skipping. Removed wash plate and installed new wash plate. Ran through diagnostics and this time washer agitated as designed. No leaks detected. Customer has a leave behind pamphlet from previous visit when I serviced the dryer. Job completed.

Arrived on site for dishwasher not running. Upon arrival entered diagnostics and found f4e4. After further testing I found motor failed. After customer approval I installed and reassembled needed part and tested unit found no leaks and unit now functioning as designed call complete

"Arrived onsite for unit making a loud vibration noise when in use. Tested the unit and heard loud vibration noise coming from the unit. Upon further inspection, found that the blower wheel was cracked. Did not have sent with me. Need to return with blower wheel. Office to reschedule ; O-emld tckt"

Arrived onsite for the making a noise. Tested the unit and heard noise. Looked at the blower wheel of the unit and found that it was broken. Replaced blower wheel. Tested the unit and unit tested good. No issues at this time. Job complete

"Arrived on site for customer complaint of unit not cooling and not producing ice, found compressor test passed, fan motor tests passed, found freezer above freezing temperatures, and RC not cooling. Found sealed system leak, ordering compressor, RC evaporator, filter drier, coupler. ; ordrng 1 W11492867 (RC evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Coupler) and 1 Cnote (SS tech/2 hours) and 1 Cnote (Auth/office to reschedule)"

"Arrived on site for install of previously diagnosed parts. Installed new door glass and name plate. Tested unit, job complete."

"Arrived on site to diagnose dishwasher that was not starting cycles and just blinking. Checked the unit and found the door wasnt fully seating in the latch, and was rubbing on the right. I moved the unit and made sure door could properly open, and adjusted the leveling feet. Retested with door pressed close and verified cycle ran properly.

"Arrived on site for customer complaint of dryer not powering on, found loose connection at wall outlet, instructed customer to contact electrician to replace outlet."