We serviced a
GE DISHWASHER
Model GDT545PGJ6WW
Near Manor, Texas 78653
Matthew
Job Details:
12/28/2021
Arrived onsite for unit not turning on. Inspected unit and it was not powering on. Check voltage had 124 coming in from wall. Checked wiring at junction box and secured the wire nuts. Noticed unit was not secured to the cabinet and advised the customer that all the rocking back in forth of the unit may have caused wiring to come loose. Tested unit and unit is now operating correctly. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, Texas 78748
Kevin
Job Details:
12/28/2021
"Arrived on site and found control panel is beeping and unresponsive, replaced control board and this has no effect. Found saved error code 8/4 overfill float switch open, inspected float switch and found it has water in tray. After removing water cleared error code and it will now complete a diagnostic cycle. Began regular wash cycle and it is progressing properly, job complete. If issue continues order heater, control panel, wash motor"
We serviced a
GE DISHWASHER
Model GSD3360K55SS
Near Georgetown, Texas 78628
Jonathan S
Job Details:
12/28/2021
"Arrived on site for dishwasher not draining. Customer stated that motor was just replaced and still not draining. Customer had on part on hand and found drain pump solenoid was replaced. Inspected unit and work area. Found standing water in unit. Found buildup at garbage disposal connection. Cleared drain line and found unit drain. Found buildup inside unit and informed customer to run dishwasher cleaner (dishwasher magic) before using unit. Ran unit to fill and wash then drain. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO42QTX00
Near Georgetown, Texas 78628
Jonathan S
Job Details:
12/28/2021
"Arrived on site for refrigerator not dispensing water and ice door intermittently not closing. Customer stated that motor and UI were recently replaced. Added will find some superglued parts behind display. Tested water dispenser and found filter head not engaging filter. Pushed in on filter head and water dispensed. Gained access to ice door and tested dispenser motor. After several attempts found motor running and door not closing. Found motor did run to attempt to close door and voltage was correct. Found failed motor and filter head. Removed failed ice door and tested operation. Found at first door was not closing and did not open all the way. Called Whirlpool tech support and spoke with Robert. While on hold tested door over 20 times, door did open and close as designed. He stated issue was normal for 1st install. ( SR#7732587286). ; ordrng 1 WPW10121140 (Filter head)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Georgetown, Texas 78626
Cliff
Job Details:
12/28/2021
Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD00
Near Austin, Texas 78717
Justin
Job Details:
12/28/2021
"Arrived on site for a refrigerator leaking. Upon arrival the customer stated that the unit will intermittently leak. It could leak twice in a weak, or may only leak once in two weeks. They found that the water was mostly collecting under the unit, and would eventually seep up front. I checked temps in the unit and found the FC at 4?F and the RC at 38?F. I gained access to the drain pan and found it good. No ice was in the freezer, and all airflow components were as designed. I gained access to the filter housing and valve. I activated the IM fill and dispenser. I did not observe any leak. I inspected the plastic water lines, and could not find any cracking nor a leak. I inspected the bottom of the unit, which was rather dusty. I could not see any water trail or trace of water in the dust either. I removed the drain tube and found it clear. I poured water down the drain from the freezer, and found it ran through as designed. At the time of service I could not replicate the issue. I found the unit working as designed.
We serviced a
MAYTAG DRYER
Model MED7100DW1
Near Austin, Texas 78754
Matthew
Job Details:
12/28/2021
"Arrived on site for unit not drying. Tested unit and unit had good exhaust ventilation,but was not heating. Checked cutoff and thermal fuse. Both were good. Heating element was bad and was covered in lent,Need to replace heating element. Cleared out entire unit from lent and replaced heating element. Instructed customer to clean vents more often due to amount of use unit gets per day. Tested unit and unit heats correctly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Andice, Texas 78628
Jonathan S
Job Details:
12/28/2021
"Arrived on site for range having error code F0-E1. Inspected unit and work area. Performed diagnostics mode and tested operation. Verified tech sheet procedure. Found failed control.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, Texas 78756
Robert
Job Details:
12/28/2021
Arrived on call for complaint of not working. Found the fuse open. Replaced fuse and dryer working properly.
We serviced a
GE REFRIGERATOR
Model GFD28GYNCFS
Near Kyle, Texas 78640
Tyler L
Job Details:
12/28/2021
"Arrived on site for install of previously diagnosed parts. Installed new control board, UI board, and panel. Tested unit, and tested good. Cubed ice and crushed iced indicators lighting up and performing functions well. Took video. No water leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, Texas 78704
Luis
Job Details:
12/28/2021
"Arrived on site for no lights in freezer section. Diagnosed a defective led module,replaced bottom right led module in freezer section. All leds working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Austin, Texas 78753
Matthew
Job Details:
12/28/2021
Arrived on site for washer lid lock broken. Inspected unit and found broken strike. Replaced the strike and test the unit. Unit operates as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBP100EBS01
Near Leander, Texas 78641
Kimo
Job Details:
12/28/2021
"Arrived onsite for microwave MAKING A BUZZING SOUND AND WILL RUN FOR ABOUT 4 SECS, STOP AND SHOWS F1E upon arrival I tested unit and confirmed issue I gained access to mag and found that its antenna blown apart I checked the wave guide and found I damaged as well. It had a burn spot where it was raised and rough.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, Texas 78660
Jimmy J.
Job Details:
12/28/2021
Arrived on site for Property Damage take pictures and leave alleged failed part(s) with Consumer hot water supply line leak. Ran diagnostics and no error codes came on. Once it called for water I could see the water dripping from the hose at the valve. Took pictures of drip for quick pics. No other leaks detected. Removed hose and installed braided hose. Ran diagnostics again and leak is gone. Dishwasher completed all cycles without issue. Draining and heating as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, Texas 78626
Cliff
Job Details:
12/28/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found lint accumulated in blower wheel causing it to be imbalanced. Cleared blower and tested unit. Found all is functioning properly at this time.
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near Jarrell, Texas 76537
Lou
Job Details:
12/28/2021
"Arrived on site to inspect washer not draining and lid lock broken. Upon further inspection, the customer advised that he found a piece of plastic and a spring inside the basket and the unit wont spin/agitate or drain. I raised the top panel and inspected the lid lock and found it broken. I placed the unit in diagnostics and tested the drain pump and it is operating as designed. I removed and replaced the lid lock assembly and retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, Texas 78653
Matthew
Job Details:
12/28/2021
Arrived onsite to replace all 3 hinges. Replaced all 3 hinges and doors now close properly but top left corner of refrigerator door remains having a 4 inch long gap. Called tech line for assistance. Did video call with tech and found Mullion was rounded inward and not allowing gasket to seal.
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near Georgetown, Texas 78633
Lou
Job Details:
12/28/2021
"Arrived on site to inspect wall oven door glass broken. Upon further inspection, I found the upper oven door inner glass cracked. I found the model/serial placard missing from the unit. I removed and replaced the glass and tested the door and unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FsBL01
Near Austin, Texas 78747
Kevin
Job Details:
12/28/2021
"Arrived on site and found evaporator is frosted over, took picture. Defrost issue may have been caused by a food item not allowing freezer door to close. Temperature inside both sections has been slowly improving after customer removed all food from the interior. Recommended that cooling be turned off for a day with the freezer door open to remove remaining ice. Also recommend towels set below evaporator cover to catch melting ice, Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850BW0
Near Austin, Texas 78759
Kevin
Job Details:
12/28/2021
"Arrived on site and inspected dryer and found thermal fuse has failed. after replacement dryer is running and heating properly, job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Lakeway, Texas 78738
Leonardo
Job Details:
12/28/2021
Arrived on site to replaced left front igniter. Replaced igniter test unit and burner igniting correctly job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Hutto, Texas 78634
Cliff
Job Details:
12/28/2021
Arrived on site to diagnose a microwave that is sparking. Found rack touched wall and caused unit to arc. Liner will need to be painted to correct issue. Office to set return appointment. ; ordrng 1 Graypaint (Gray paint)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Andice, Texas 78628
Jonathan S
Job Details:
12/28/2021
"Arrived on site for refrigerator leaking water at ice maker. Inspected unit and work area. Found ice maker mold chipping. Performed diagnostics mode and tested ice maker operation. Found issue is due to the mold of the ice maker. Removed failed ice maker and installed new. Performed diagnostics mode and ran fill cycle. Found unit no longer overfilling. If issues reappears will need to add pressure reducer to water supply line. All tested good, no water leaks detected after completed repair."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Niederwald, Texas 78640
Tyler L
Job Details:
12/28/2021
"Arrived on site for complaints of unit not drying well. Found no saved error codes. Ran unit in factory diagnostics and found unit passed all tests. Checked OWI sensor and it was clean. Customer stated they have not been using rinse aid. Advised customer on proper detergent and rinse air use. No water leaks detected, job complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Burnet, Texas 78611
Jonathan S
Job Details:
12/28/2021
"Arrived on site for oven combo microwave light not working. Ins unit and work area. Measured dc voltage to lamp and found correct. Found failed lamp. Powered off at circuit breaker, removed lamp and installed new. Powered unit on and tested light operation. All tested good."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, Texas 78749
Leonardo
Job Details:
12/28/2021
Arrived on site to test unit for unit not stayin hot. Found unit preheating but not turning back on. Replaced control board test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, Texas 78613
Justin
Job Details:
12/28/2021
"Arrived on site to install the new heating element per the special project. I installed the heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw to the heater. I found it drawing proper amperage and the unit running as designed. While running the unit I monitored the heater connections at the bottom, and observed no leaks. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Kyle, Texas 78640
Tyler L
Job Details:
12/28/2021
Arrived on site for complaints of water leaking. Found bottom freezer door gasket very loose. Customer stated they took it off and tried to re-secure it. Found some ice build up on bottom of liner. Will remove ice on return visit. Will need new gasket to complete.; ordrng 1 WPW10714545 (Gasket FC)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Cedar Park, Texas 78613
Justin
Job Details:
12/28/2021
Arrived on site for a dishwasher with visibly broken parts. Upon arrival the customer showed me the adjuster that was broken. I installed the new adjusters and then tested the unit. The unit is now as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE60HXSS4
Near Austin, Texas 78717
Justin
Job Details:
12/28/2021
"Arrived on site for a dishwasher with a broken upper rack. Upon further inspection I found the upper racks, adjusters, and clips all broken. I installed all parts and the unit is now as designed.Call complete."
We serviced a
MAYTAG WASHER
Model MAV6451AWW
Near Georgetown, Texas 78626
Cliff
Job Details:
12/28/2021
Arrived on site to replace previously ordered parts for washer. Replaced pump and tube and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES1
Near Jarrell, Texas 76537
Lou
Job Details:
12/28/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the back left burner element and tested all burners and oven bake/broil. Unit is operating as designed.
We serviced a
GE REFRIGERATOR
Model PFSS6PKXASS
Near Austin, Texas 78730
Kevin
Job Details:
12/28/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Dripping Springs, Texas 78620
Luis
Job Details:
12/28/2021
"Arrived on site. Replaced defective icemaker,ran new icemaker through a cycle water filled icemaker
We serviced a
AMANA DRYER
Model NED4600YQ0
Near Round Rock, Texas 78665
David Z
Job Details:
12/28/2021
"Arrived on site to diagnose dryer not heating and taking multiple cycles to dry. Ran unit and found no heat present. Checked safety devices on the rear and found bad high limit and thermostat. I also found the vent hose crushed, causing an airflow restriction. Removed vent hose and found chunks of lint in the pipes as well. Advised to contact dryer vent wizard to resolve clogged vents. Replaced safety devices and retested. Verified unit heating.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, Texas 78666
Andrey
Job Details:
12/28/2021
"Arrived on site to test unit for malfunctioning display, tested unit found right side button no working, customer has to press really hard to start the oven, need new control board to fix issue office to reschedule ; ordrng 1 WPW10556708 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manor, Texas 78653
Matthew
Job Details:
12/28/2021
"Arrived onsite for unit not turning on. Inspected unit and start switch would not energize motor. Checked fuse and door switch,both tested good. Found start switch was not closing. Need to replace start switch. Replaced start switch and unit operates correctly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, Texas 78754
Matthew
Job Details:
12/28/2021
"F8e1 long fill. F3E1 pressure system fault. F1e1 main control fault. Arrived onsite for unit not working properly and making wired sound. Upon arrival unit was unplugged. Plugged unit in and drain pump immediately kicked on (that was the noise).Found previous cycle was not canceled properly. canceled cycle, calibrated and tested unit. Ran unit on auto test. All components operate correctly. Job complete."
We serviced a
GE MICROWAVE
Model PVM9179SF1SS
Near Lakeway, Texas 78734
Leonardo
Job Details:
12/28/2021
Arrived on site to test unit for unit not heating. Test unit and found upper switch not making contract with door key. Found switch not sitting correctly on holder. Secured switch to holder test unit and unit test good job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Pflugerville, Texas 78660
Jimmy J.
Job Details:
12/28/2021
Arrived on site for NO MATTER WHERE HE SETS THE CONTROLS IT NEVER GETS BELOW 15 DEGREES LESS THAN 15% FULL IN FREEZER. Customer showed me that he has a remote thermostat that has tracked the temps of the freezer. Took temps and temp never got below 32-35. Gained access to evaporator coils and found thick frost covering the entire evaporator. Drain pan was free of ice and frost. Tried checking resistance on defrost heater and it was out of range. Ordering defrost heater WPW10316428 control W11496873 and will return with both thermistors for replacement to complete the repair. Customer unplugged the freezer and knows to lay down towels that may overflow pan.; ordrng 1 WPW10316428 (Defrost heater) and 1 W11496873 (Control)
We serviced a
WHIRLPOOL DRYER
Model WGD6120HW0
Near Pflugerville, Texas 78660
Jimmy J.
Job Details:
12/28/2021
Arrived on site for SAFETY Dryer- Smelling Gas. Immediately noticed no sealant at gas hose fittings. Used leak detector to find any leaks and one was present right at the dryer valve where the hose connects. Removed hose completely from dryer and wall. Used yellow seal tape to wrap all threads and reinstalled the gas hose. Ran dryer for five minutes and no more leaks detected. While applying seal tape I noticed all four legs were missing from the bottom of the dryer. Ordering all four legs W11444912 to return and install to complete the repair. Called Whirlpool safety to report my findings regarding the gas leak. Spoke to Mary and reported my findings. SR 7732564710; ordrng 4 W11444912 (Leveling foot)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Marcos, Texas 78666
Andrey
Job Details:
12/28/2021
"Arrived on site to test unit for damaged gasket, tested unit found no physically damaged gasket, but gasket has popped out of housing in multiple spots, fc and rc, used putty knife to push gasket back into place, I believe that the gasket was no seeding correctly form the time she bought it, if issue persists, recommend applying a small bead of silicone behind gasket in places were needed at this time the unit is operating as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Austin, Texas 78752
Robert
Job Details:
12/28/2021
Arrived on call for complaint of not cooling. Found the freezer not defrosting. Will need to defrost to safely get to parts. Ordered defrost parts. ; ordrng 1 W11399425 (Harness) and 1 WPW10316428 (Heater) and 1 W11357371 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE900HSS02
Near Spicewood, Texas 78669
Brandon
Job Details:
12/28/2021
"Arrived on site for customer complaint of console not responding, unit tested good at time of service, but customer had videos of unit acting up.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Georgetown, Texas 78626
Cliff
Job Details:
12/28/2021
Arrived on site to diagnose a washer that is not unlocking. Found control and latch both damaged and replaced both parts. Also found during previous repair wires not crimped properly causing them to disconnect. Rewired unit properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS4
Near Austin, Texas 78704
Robert
Job Details:
12/28/2021
Arrived on call for complaint of stopping after about 10 minutes. Ran cycle and about ten minutes in it powered down. Call tech line and we pulled the connection to the vent. Test washer and it is running properly now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXTL01
Near Austin, Texas 78745
Luis
Job Details:
12/28/2021
"Arrived on site. Diagnosed a clogged drain,cleared drain flushed water through drain,water draining correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, Texas 78664
David Z
Job Details:
12/28/2021
Arrived on site to follow up on icemaker that wasnt making any ice. On arrival found bail arm was locked in the off position. Dropped bail arm and watched unit cycle and drop ice. Failure was due to icemaker being disabled by bail arm in off position. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, Texas 78681
David Z
Job Details:
12/28/2021
"Arrived on site to diagnose refrigerator that has dim lights and a dead pantry control. On arrival checked pantry control and found no response from it at all. Removed pantry UI and found the cutout filled with water that ate through and corroded the wiring harness and control board. Unit will need a new pantry door in order to resolve.
We serviced a
JENN-AIR OVEN
Model JJW3430DS02
Near Austin, Texas 78735
Leonardo
Job Details:
12/28/2021
Arrived on site to test unit for shorted keypad. Found unit not responding to any buttons.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, Texas 78739
Luis
Job Details:
12/28/2021
"Arrived on site for no ice. Optics passed diagnostics diagnosed a defective icemaker,replaced icemaker power cycled unit icemaker ran through a cycle and filled with water"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, Texas 78749
Robert
Job Details:
12/28/2021
Arrived on call for no heat and timer not advancing. Found the motor on timer not working. Replace timer. The heater test good but then Multi meter tool. Broke and couldnt get a proper read on voltage. Will return with parts and new tool. ; O-emld tckt
We serviced a
GE DISHWASHER
Model GDF510PGD4WW
Near Spicewood, Texas 78669
Brandon
Job Details:
12/28/2021
"Arrived on site to install clamps for drain pump, after installing clamps, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Austin, Texas 78717
David Z
Job Details:
12/28/2021
Arrived on site to follow up on dishwasher leaking water with clogged spray arms. Replaced upper and lower arms as well as tub gasket. Customer informed me it usually started leaking right away. Ran unit and found no leaks present. Customer will run a full cycle and follow up if issue repeats. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Sunset Valley, Texas 78745
Luis
Job Details:
12/28/2021
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dripping Springs, Texas 78620
Andrey
Job Details:
12/28/2021
"Arrived on site to test unit for water leak, tested unit found water leaking from heating element, replaced element, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Austin, Texas 78737
Leonardo
Job Details:
12/28/2021
Arrived on site to test unit for unit not working. Unit worked for a few minutes then it wouldnt work then it would pre heat but stop working. Ordering control board and console and blowers. Will replace both control boards and both blowers and console. Office to reschedule ; ordrng 1 W11297707 (Console) and 1 W11261169 (Control board) and 1 W11248652 (Blower) and 1 2hourjob (2 hour job) and 1 Lconly (Lc only)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, Texas 78705
Robert
Job Details:
12/28/2021
Arrived on call to replace refrigerator door and nameplate. After replacing test operation.
We serviced a
GE RANGE
Model JGBS30DEK3WW
Near Austin, Texas 78744
Kevin
Job Details:
12/28/2021
"Arrived on site and replaced burner tube and igniter and oven is now working properly, took one picture. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near San Marcos, Texas 78666
Andrew
Job Details:
12/28/2021
"Arrived on site to test unit for ice maker still making noise. Found no issues with ice maker. Found issue was water chute between fill tube and ice maker was somehow twisted causing water to go to both ice maker and back wall. Water was accumulating around evap motor causing rubbing/noise. Re aligned chute and removed ice build up. Tested unit, unit working as designed. Ice door and door gaskets sealing as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Round Rock, Texas 78681
David Z
Job Details:
12/28/2021
Arrived on site to diagnose cooktop with flaking finish. On arrival customer showed me the burner caps on several burners were flaking off the protective coatings and rusting. Ordering burner cap set to ship directly to customer since they require no assembly to drop on. Issue will be resolved when new caps arrive. Call complete.; ordrng 1 W11379294D2C (Burner Cap Set D2C)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Leander, Texas 78641
Justin
Job Details:
12/28/2021
"Arrived on site for a washing machine throwing an F9E1 error code. Upon arrival the customer stated that the F9E1 code and SUD error was being thrown almost every cycle. They found the SUD error started occurring once they switched to an off brand soap. Per the F9E1 error I inspected the drain tube. I found the drain tube about two feet into the drain hole. This is way to far, and could be easily what is causing the error code. I removed the tube and zip tied it back with the correct length going into the hole. I then put the unit into diagnostics mode and found stored error codes F9E1 for long drain and F0E2 for oversuds. I then ran a diagnostics cycle and found it ran through as designed. I gained access to the pressure tube and found no kinks or bends. I removed the tube and verified it was clear. I found the unit as designed, and the drain hose installation most likely was what caused the failure. Call complete."
We serviced a
JENN-AIR COMPACTOR
Model TC707S4
Near Leander, Texas 78641
Kimo
Job Details:
12/28/2021
Arrived onsite for trash compactor making a grinding noise and tripping breaker sometimes. Upon arrival I found unit operating as designed.upon further inspection I found that the e-clip was missing I found it in the pan below the gear. I reinstalled the clip and tested unit and found that it worked as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, Texas 78728
Scott
Job Details:
12/28/2021
Arrived on site for microwave making strange noise . Found blower vibrating especially on mid vent . Ordering blower motor . Call to set return ; ordrng 1 W11409097 (Blower)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, Texas 78738
Brandon
Job Details:
12/28/2021
Arrived on site for customer complaint of mold build up from the dishwasher on the underneath side of the counter. Advised customer to install dishwasher in a different location.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Austin, Texas 78704
Jacob
Job Details:
12/28/2021
Arrived onsite to replace parts. Replaced fill tube and steel braided hose line. Let customer know that the steel braided hose is not covered by warranty. Tested the unit and water came in a optimal rate to fill. Customer also did say that the unit did make an over abundance of ice sometime. But could not test that at this time as the unit needs to make ice. Let customer know to keep an eye on how much its making. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Cedar Park, Texas 78613
Justin
Job Details:
12/28/2021
Arrived on site to install previously diagnosed parts. I installed the new valve and then tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Andice, Texas 78628
Jonathan S
Job Details:
12/28/2021
"Arrived on site for refrigerator making noises and doors unleveled. Inspected unit and work area. Customer identified damper control as noise. Found motor at fault on damper control. Gained access to damper control, removed failed damper and installed new. Assembled unit and per diagnostics mode. Ran damper control and found noise corrected. Adjusted leveling feet and door handles to correct leveling of unit. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Austin, Texas 78731
Kevin
Job Details:
12/28/2021
"Arrived on site and replaced remaining parts for upper rack,job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Marcos, Texas 78666
Andrey
Job Details:
12/28/2021
"Arrived on site to to test unit for noise, tested unit found a slight vibration coming from FC evap fan, exposed evaporator and did not find any ice buildup, customers complaint about freezer door not closing smoothly now has resolved itself, the door is now closing as designed, customer stated that her unit is unstable, leveled unit but customer is still not satisfied with results, explained to customer that this unit will have slight movement do to unit not having rubber stabilizing feet, called tech line, was recommended, to replace evap motor with fan and housing, sr#7732591182 ,office to reschedule ; ordrng 1 WP2315549 (Evap fan) and 2 WP2176759 (Grommet motor)s and 1 WP2169142 (Blade fan) and 1 W11263195 (Fan scroll)"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Georgetown, Texas 78626
Cliff
Job Details:
12/28/2021
Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Austin, Texas 78738
Leonardo
Job Details:
12/28/2021
Arrived on site to replace control boards. Replaced both boards test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAW3
Near Round Rock, Texas 78681
David Z
Job Details:
12/28/2021
"Arrived on site to diagnose range that is not heating the oven at all. Ran unit and found no glow at all coming from the igniter, with some kind of buildup on it. Replaced igniter and retested. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Belton, Texas 76513
Tyler
Job Details:
12/28/2021
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found temps in both compartments at 10/47 on arrival (actual). Also found ice maker stuck due to weird formation of ice in tray that had melted then refrozen around rotating teeth. Found unit was having a hard time cooling due to massive debri blockage around condenser coils restricting airflow. Instructed customer on findings and was informed theyd clean coils themselves. After diagnostics found ice maker fully functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ01
Near Temple, Texas 76501
Tyler
Job Details:
12/28/2021
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found temps in both compartments at room temps.
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AS0
Near Killeen, Texas 76542
Al
Job Details:
12/28/2021
Arrived for 2/2 on a range with control and r/f burner issues. R&R the defective control and replaced the infinite switch. Range now functioning as designed. Customer satisfied. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Round Rock, Texas 78665
David Z
Job Details:
12/28/2021
"Arrived on site to diagnose refrigerator warming in the FC. On arrival customer advised me the temps were rising and staying above 7, upwards of 20 degrees. At time of first opening FC temp was not dropping below 16. Removed evaporator cover and found unit only has about 25% of a normal frost pattern and compressor is constantly running. Ordering evaporator, compressor and sealed system parts. Unit showing signs of sealed system failure. Office to schedule with sealed system tech. ; ordrng 1 W11407409 (Evaporator) and 1 W11480426 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Dryer)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Killeen, Texas 76542
Al
Job Details:
12/28/2021
"Arrived to inspect dryer not heating. Confirmed the complaint and found the element and cutoff were defective causing the malfunction. R&R both and unit tested as designed. Customer satisfied, Job complete"
We serviced a
GE MICROWAVE
Model PEB9159EJ2ES
Near Holland, Texas 76534
Tyler
Job Details:
12/28/2021
Arrived on site for microwave needing previously diagnosed ACU asm. Upon arrival installed and reassembled u it with new ACU asm. Tested unit and found all functionality restored. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kempner, Texas 76539
Tyler
Job Details:
12/28/2021
Arrived on site for refrigerator previously diagnosed with ss issue. Upon arrival reconfirmed complaint. After recovering 5oz of refrigerant I found captube restricted within dryer. Removed restricted (1/8 of an inch) portion of cube tube. Installed new dryer blew nitrogen through system to clear debri. Recharged system with 5oz of refrigerant after vacuum and found no signs of leaks. Saw pressures stabilize at 145/5 (H/L). Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Temple, Texas 76502
Tyler
Job Details:
12/28/2021
"Arrived on site for dishwasher needing previous diagnosed latch asm. Upon arrival confirmed prior issue. But during tests found unit had reversed polarity from power supply outlet causing control failures also found unit had a shorted drain pump and led to further control issues, as well as a rusted element, and motor.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Belton, Texas 76513
Tyler
Job Details:
12/28/2021
"Arrived on site for dryer not heating correctly. Upon arrival confirmed unit had stable power supply. Found f3E2(moister sensor short) in diagnostics. Found unit would heat. Unit vents straight out of outter wall of home. Found no clogs in venting or unit. Found improper power transfer inf between ACU and moister sensor/sensor fuse. During diagnostics also found back left lvl foot broken and causing unit to be unstable. Will need office to reschedule once availability of part/s is known. Unit will need ACU, moister fuse, and electrodes as well as back left Lvl foot. ; ordrng 1 W11496630 (Acu) and 1 W11332301 (Dryer foot) and 2 3387223 (Electrode sensor)s and 1 W10298258 (Elect. Sensor)"
We serviced a
WHIRLPOOL WASHER
Model MHN30PDBWW0
Near Austin, Texas 78757
Scott
Job Details:
12/28/2021
"Arrived on site for washer not spinning out . Unit has multiple failures . Will need drain pump, buttons switch membrane,motor ,mcu . May need more parts but will not Know till other issues are addressed first , . ; ordrng 1 WPW10424308 (Push button) and 1 WPW10135255 (Switch membrane) and 1 W11191299 (Motor) and 1 WPW10730972 (Pump) and 1 WPW10384849 (Mcu)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near New Braunfels, Texas 78130
Andrew
Job Details:
12/28/2021
Arrived on site to test unit for not working. Found start button on console is not working. Unit needs new console
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Killeen, Texas 76549
Al
Job Details:
12/28/2021
"Arrived to inspect Refrigerator not cooling
We serviced a
UNKNOWN UNKNOWN
Model NAGJFDHJ/
Near Temple, Texas 76504
Tyler
Job Details:
12/27/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522AS1
Near Austin, Texas 78738
James
Job Details:
12/27/2021
Found microwave not responding and display is blank. Customer checked breaker and breaker is on. Unit has a failed internal fuse causing no power to control.
We serviced a
WHIRLPOOL OVEN
Model KEBS107SSS04
Near Austin, Texas 78748
Leonardo
Job Details:
12/27/2021
Arrived on site to test unit for broiler not working. Found broken broiler element. Will need to replace element . Office to reschedule ; ordrng 1 WP9760774 (Broiler element)
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near Austin, Texas 78739
Luis
Job Details:
12/27/2021
"Arrived on site. Removed defective freezer door,installed new freezer door,checked door seal good."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM5
Near Pflugerville, Texas 78660
Matthew
Job Details:
12/27/2021
Arrived on site to replace previously diagnosed parts. Steamed out the ice on drip pan. Replaced duck bill with drain tube. Ensured drain was free by pouring cup of water down drain. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Cedar Park, Texas 78613
Scott
Job Details:
12/27/2021
"Arrived on site for fridge not dispensing ice and frost in FZ . Husband had figured frost in freezer, was food not allowing door to close properly. Ice bin is pushing out when trying to dispense . Bin is not locking into place. Ordering bin . Call to set return. No water leaks detected at time of service. ; ordrng 1 W10562191 (Ice bin)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHC2342LF2
Near Blanco, Texas 78606
Jacob
Job Details:
12/27/2021
Arrived onsite for the suction line from the compressor freezing over. Looked at the unit. Customer had no issues with not cooling or freezing. Customer said the unit did have a sealed system repair done 2 or 3 years ago. Determined that the compressor is over charged causing the line to freeze up. Need to set up a return with a sealed system tech to remove or add refrigerant from the service tap.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
12/27/2021
"Arrived on site for Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. When I walked in Customer stated it is full of water and wont turn on. Tried diagnostics numerous times and couldnt get in. Disconnected all wires from control and got into faults. Faults were long drain, motor fault, and pressure system. While in diagnostics washer wouldnt drain. Ordering pump W11399437, lower harness W11545744, and control W11458145 to return and complete the repair. Returning with actuator based on motor fault. Will need to use shop vac upon return to remove water from basket. ; ordrng 1 W11458145 (Control) and 1 W11545744 (Lower harness) and 1 W11399437 (Pump)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, Texas 78738
Leonardo
Job Details:
12/27/2021
Arrived on site to test unit for unit sparking on its own. Found shorted harness and module. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS
Near Meadowlakes, Texas 78654
Cliff
Job Details:
12/27/2021
We serviced a
FRIGIDAIRE DRYER
Model AEQ6700FS0
Near Austin, Texas 78734
Brandon
Job Details:
12/27/2021
"Arrived on site for customer complaint of loud noise and seeing flames, found heat shield stripped at screws, so its just hanging, ordering heat shield and screw. x; ordrng 1 3204254 (Heat shield) and 1 131168200 (Screw)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, Texas 78748
Leonardo
Job Details:
12/27/2021
Arrived on site to test unit for front panel coming apart. Found stainless separating from glass will need new from panel. Office to reschedule ; ordrng 1 W11176456 (Front panel)
We serviced a
GE RANGE
Model JB630DF2WW
Near Copperas Cove, Texas 76522
Al
Job Details:
12/27/2021
Arrived to inspect broken cooktop. Confirmed the complaint and was told customer was cooking on it last week and it cracked. Unit will need authorization and another cooktop WB62X25973. ; ordrng 1 WB62X25973 (Cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Blanco, Texas 78606
Jacob
Job Details:
12/27/2021
Arrived onsite for the unit not cooling in the refrigerator. Looked at the unit and found that the ice had built up around the evaporator. Let customer know that the unit needs to be unthawed 24 to 48 hrs before returning. Did test the unit in diagnostics and could not hear the fan working in the refrigerator. Reschedule with customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, Texas 78634
Jimmy J.
Job Details:
12/27/2021
Found door gasket for ice chute was not installed on the door. Ordering gasket WPW10287601 to return and complete the repair. ; ordrng 1 WPW10287601 (Door gasket)