Near Red Rock, TX 78662
Diego G.
Job Details: 11/28/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Check for console issues. Found Multiple issues. Found display LEDs not reacting. Also found manifold, tubes gaskets worn allowing low pressure to go through spray arms. Will need control, panel, manifold, tube and spinner. Office to reschedule; ordrng 1 8193983 (spinner 3rd level) and 1 W10077600 (manifold) and 1 W10077859 (tube) and 1 W10250015 (panel-cntl) and 1 W10285179 (cntrl-elec)"
Near Red Rock, TX 78662
Diego G.
Job Details: 11/28/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Check for console issues. Found Multiple issues. Found display LEDs not reacting. Also found manifold, tubes gaskets worn allowing low pressure to go through spray arms. Will need control, panel, manifold, tube and spinner. Office to reschedule; ordrng 1 8193983 (spinner 3rd level) and 1 W10077600 (manifold) and 1 W10077859 (tube) and 1 W10250015 (panel-cntl) and 1 W10285179 (cntrl-elec)"
Near Elgin, TX 78621
Thomas L.
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site for unit leaking water. Found that the drain hose was kinked and cracked and leaking water during drain. Replaced drain hose and all operations are normal and dry. Customer will need to find two wood screws to secure unit to the wall as they were not present during repairs. Reported condition to tech line. Kevin SR 7723539276
Near Elgin, TX 78621
Thomas L.
Job Details: 11/28/2018
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not cycling properly, unit needed to be recalibrated, recalibrated unit, and tested unit, unit operated properly. All water connections were dry."
Near Austin, TX 78723
Scott
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site for unit humming while vent fan on. Found wrapper vibrating . Tightened down the mounting screws , unit stopped vibrating . No other issues . Job complete ."
Near Austin, TX 78704
Luis
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for failed side ui installed new side ui same issue not powering on replaced main control same issue called tech support per tech support side ui and dispenser ui need to be replaced together ordering new side ui and dispenser ui7723545202; ordrng 1 W11039890 (CONTROL SIDE) and 1 W11099702 (UI )
Near Austin, TX 78759
Paul
Job Details: 11/28/2018
RANGE WHIRLPOOL WFG710H0AH1 Arrived onsite for the range not holding temp correctly and running hot. Ms stated the unit was running 25 degrees hotter than the set point. I tested the temp and did find it running 25 degrees hotter than it should be. I found a 25 degree positive offset in the control causing the issue. I changed the offset to 0 degrees and tested the unit. The unit was a little low so I added a 5 degree positive offset and tested the unit. The unit cycled between 327-373 degrees leaving the unit with a 350 degree average temp and the unit is working as designed. Call complete.
Near Austin, TX 78731
Cliff
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL KRFC302ESS00 Arrived on site to diagnose a refrigerator that has a dented door. Found right-hand RC door dented in the upper right corner. Replaced RC door and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78728
Tyler B.
Job Details: 11/28/2018
DISHWASHER MAYTAG MDBH950AWB "Arrived on site for not working complaints found unit not filling, R&R valve and tests unit. Tests failed found issue to be related with the cracked control panel handle. Unit will need new panel but part is discontinued.; ordrng 1 6-917726"
Near Lockhart, TX 78644
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site. Checked for icemaker issues. Found freezer liner warped not allowing icemaker to cycle. Will need freezer door to repair unit.Customer is going to call manufacture to get authorization for labor as well. Instructed customer it will take up to 6 to 8 weeks for door to arrive. Office to reschedule; ordrng 1 12977865BQ (dor-fip bl)
Near Lockhart, TX 78644
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site. Checked for icemaker issues. Found freezer liner warped not allowing icemaker to cycle. Will need freezer door to repair unit.Customer is going to call manufacture to get authorization for labor as well. Instructed customer it will take up to 6 to 8 weeks for door to arrive. Office to reschedule; ordrng 1 12977865BQ (dor-fip bl)
Near Lockhart, TX 78644
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site. Checked for icemaker issues. Found freezer liner warped not allowing icemaker to cycle. Will need freezer door to repair unit.Customer is going to call manufacture to get authorization for labor as well. Instructed customer it will take up to 6 to 8 weeks for door to arrive. Office to reschedule; ordrng 1 12977865BQ (dor-fip bl)
Near Pflugerville, TX 78660
Jerry C.
Job Details: 11/28/2018
MICROWAVE AMANA AMV2307PFS0 AMV2307PFS0 Arrived to inspect light not turning off. I found the light would not react to button presses and I removed and replaced the control. I tested the unit and normal operation resumed.
Near Hutto, TX 78634
Jerry C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "WRF757SDEM01 Arrived to inspect noise. I found the rc evaporator completely frozen over and to the extent it was too much risk of sealed system failure to attempt to remove the frost from the evaporator. The customer will need to defrost the unit for a minimum of 48 hours and I advised them on towel placement to catch any excess water. The ice maker housing was not correctly attached to the ceiling of the rc and the two rear hooks could be seen below the attachment points. I corrected and inspected the lower unit drain tube connection and found moderate rc drain connection gapping. I sealed the gapping and set the unit back in place. The cabinet legs were not set prior and the chassis had a severe twist causing excessive air leaks into the cabinet. I squared the chassis and found the left door hinge sagging, causing the mullion to not fully contact the closer. I corrected the hinge issue and then corrected an outward-at-the-top lean of the fc door
Near New Braunfels, TX 78132
Robert
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDTA50SAHB0 Arrived on job for complaints of middle spray arm off. Found spray arm not attached. Reattach spray arm and test. No leaks detected
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/28/2018
DRYER MAYTAG MEDB835DW4 "Arrived on site for loud screeching noises which customer captured on his phone for us to hear. Tested operations and found broken blower Wheel, Will return with part to replace, customer is requesting a.m.; ordrng 1 WP697772 (wheel)"
Near Austin, TX 78731
Luis
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site for faulty control. Removed faulty control installed updated control kit. Powered unit on tested water dispenser unit working as designed. Will deduct service call fee from total.
Near Austin, TX 78703
Scott
Job Details: 11/28/2018
WASHER WHIRLPOOL WET4024HW0 Arrived on site for poor washing . Ran diagnostic cycle and found lid lock engaging but not registering as locked . Ran call without part . Return 12/4 nonwater leaks detected at time of service . ; schdld next appmnt for 12/4 TUE !
Near Austin, TX 78753
Scott
Job Details: 11/28/2018
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for unit not filling . Found float switch wires cut in couple of places . Ordering wire harness . No water in unit unable to determine any water leaks . Please call to set return visit when eta on part is known . ; ordrng 1 W11100762 (WIRE HARNESS )
Near Austin, TX 78703
Luis
Job Details: 11/28/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for failed filter head and pump. Removed pump and filter head. Installed new filter head and recirculating pump. Powered unit on ran diagnostics all test passed checked water tubes no leaks unit working as designed.
Near Austin, TX 78703
Luis
Job Details: 11/28/2018
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for no ice. Ran diagnostics weak water flow entering reservoir removed filter better water flow unit passed all other diagnostics test. Diagnosed unit will need water filter.
Near Austin, TX 78753
Scott
Job Details: 11/28/2018
WASHER MAYTAG MVWB765FW2 "Arrived on site replaced gearcase , basket , clutch , agitator . Unit is still making noise . No water leaks detected . Talked to service Manager. ; saved tckt"
Near Austin, TX 78703
Leonardo
Job Details: 11/28/2018
DISHWASHER GE PDW9280J00SS Arrived on site customer said home warranty had already send someone else to work on unit. So job cancelled
Near Austin, TX 78704
Leonardo
Job Details: 11/28/2018
DISHWASHER GE GLD4560N10SS "Arrived on site to test unit for unit making loud grinding noise. Test unit and found glass stuck in motor. Removed glass test unit and unit test good no leaks present. Customer asked about replacing the bottom rack, I advised customer to call home warranty to see if the racks are covered job complete."
Near Leander, TX 78645
James
Job Details: 11/28/2018
COOKTOP JENN-AIR JGCP548WP02 Arrived on site and tested operation. Found rear center burner not lighting. Inspected orifice and found a 35 installed and the unit requires a 55. Installed the correct orifice and tested. Unit now working properly. Customer has not received the replacement panel. Scheduled return visit for 12/13 as customer will be out of town. ; schdld next appmnt for 12/13 THU !
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site. Checked for no cool issues. Customer having issues with lights, dispenser and no cool happening all at the same time. Verified all connections all checked OK. Replaced deli control and main control.No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site. Checked for no cool issues. Customer having issues with lights, dispenser and no cool happening all at the same time. Verified all connections all checked OK. Replaced deli control and main control.No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site. Checked for no cool issues. Customer having issues with lights, dispenser and no cool happening all at the same time. Verified all connections all checked OK. Replaced deli control and main control.No leaks present. Job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW5640XW0 "Arrived on site and found washer is in the making noise during agitation cycle, inspected lower components and found gearcase has failed, this is pushing cam down and grinding it. Attempted to disassembled washer and found that it is heavily corroded, took one picture, and will not disassemble. A new basket assembly, wash tub, gearcase, wash plate, cam kit, actuator, and belt would be needed. Attempting repairs Is not recommended due to the age and condition of the washer. Attempting repair is also not cost-effective. Currently washer is not leaking but informed customer that continuing to use it in this condition may result in further damage. Job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/28/2018
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found heating element has failed, after replacing elements dryer is now working properly. Recommended to customer that vent to exterior be cleaned as there is no airflow when vent hose is attached. Job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Arrived on site and found icemaker motor has failed, after replacing icemaker it cycled properly but Valve did not engage. Replaced water valve and cycled icemaker again and it is now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/28/2018
RANGE KITCHENAID KSGG700ESS1 "Arrived on site and found front door panel glass has shattered, replaced front panel and rebuild door and it is now correct. No for the repair is required at this time, job complete."
Near Austin, TX 78745
Kevin
Job Details: 11/28/2018
WASHER WHIRLPOOL WETLV27HW "Arrived on site and inspected washer and found water dripping from the hot water valve, after correcting league started a cycle and of water drip has stopped. Job complete"
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW4955HW0 "Arrived on site for “banging sound and not draining” complaint. Inspected unit and found unit performing as designed. Instructed customer to stop unit and check load. Only found F0E5 error code. All checks good. No leaks detected, at time of service."
Near Round Rock, TX 78681
Jonathan
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for refrigerator upper and lower ice maker not operating. Tested temperature in FC and RC and found within range. Performed diagnostics mode aand cycled ice maker. Found top ice maker not completing step 1 in diagnostics mode. Tested bottom ice maker and found error E3, cannot find home position. Removed failed ice maker and installed new. Called tech support and spoke with JK (SR#7723542542535). Found UI not reversing DC voltage to icemaker. Will need to replace UI. Schedule return for Monday the 3rd.; ordrng 1 W10893940 (CONTROL/UI)"
Near Austin, TX 78757
Tyler B.
Job Details: 11/28/2018
DRYER WHIRLPOOL WED7500GW0 "Arrived on site for now power, found power block loose on one wires casing burn mark, R&R block and tested good."
Near Dale, TX 78616
Diego G.
Job Details: 11/28/2018
WASHER ROPER RTW4516FW2 "Arrived on site. Replaced motor and lower harness for unit. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Dale, TX 78616
Diego G.
Job Details: 11/28/2018
WASHER ROPER RTW4516FW2 "Arrived on site. Replaced motor and lower harness for unit. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Dale, TX 78616
Diego G.
Job Details: 11/28/2018
WASHER ROPER RTW4516FW2 "Arrived on site. Replaced motor and lower harness for unit. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KSSO42QMB01 "Arrived on site for refrigerator light and UI not working. Performed diagnostics mode. Tested door switches at main control. Found control not reading door switches. Found unit will need control kit to complete repair. GE top mount freezer and a stand up freezer, both seem to have clogged defrost drain lines. Contacted office to inform of job add on for Tuesday. ; ordrng 1 SEENOTE&STICKYNOTE (ADD 2 Additional appliances for Tuesday’s return) and 1 W10818296 (CONTROL KIT)"
Near Austin, TX 78727
Tyler B.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for unit leaking slowly from under unit. Found drain hose not connected to drain. Re attached drain hose and tests good. No water supply during service
Near Austin, TX 78758
Tyler B.
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for no drain, found drain pump missing blade, R&R drain pump and tests good no leaks on site"
Near Austin, TX 78728
Tyler B.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for unit not chiming. R&R control and tested good
Near Austin, TX 78729
Paul
Job Details: 11/28/2018
WASHER WHIRLPOOL IAX4000RQ2 Arrived onsite for the washer with the hoses inside the unit leaking water. I found the hose between the fill valve and the vacuum with a hole in it. Need to replace the hose to complete service. Ordering C-NOTES & WP3357328 HOSE. RS for Mon 12/3.; ordrng 1 C-NOTES (AUTHO?) and 1 WP3357328 (HOSE)
Near Austin, TX 78701
Luis
Job Details: 11/28/2018
REFRIGERATOR GE PDS22SFSBRSS Arrived on site for ice build up found unit constantly running removed evaporator cover ohmed heater good. Diagnosed faulty temp sensor on evaporator and wall sensor. Replaced both sensors left unit off to allow evaporator to defrost
Near Georgetown, TX 78628
Jonathan
Job Details: 11/28/2018
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site for unit getting error code F6-E8. Performed diagnostics mode and verified error code found lost communication with microwave manger. Flowed tech sheet for fault. Checked connection and replaced UI. Found error code more intermittent and microwave reading to close door with door in closed position. Removed microwave manger and installed new. Tested unit and same failure occurs. Found when opening microwave door light will not turn on. Will need to replace complete switch assembly. Checked fuse and tested good. Requesting 2nd man and possibly 2 hours for repair. ; ordrng 1 DOORSWITCHASSEMBLY (DOOR SWITCH ASSEMBLY ) and 1 SEENOTE (SEE NOTE AND STICKY NOTE ) and 1 WIREHARNESS (WIRE HARNESS )
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KBFN502ESS00 "Arrived on site for “freezer door not shutting” complaint. Inspected unit and found evaporator motor defective and drawer rails sticking. Ordering new evaporator motor and new slides, since ones that I arrived with are defective. Instructed customer to thaw unit, with drawer open 24 hours before repair tech arrives. Return for repairs on 12/04.; ordrng 2 W10858096 (slide)s and 1 W11036566 (motor-evap)"
Near Austin, TX 78728
Tyler B.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL ED25RFXFW00 Arrived on site for no cooling. Found compressor warm and not running. R&R start relay and over lead. And unit turned on and started cooling.
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
WASHER MAYTAG MVWB835DW4 "Arrived on site for “making noises and producing error codes” complaint. Inspected unit and generated F3E1, F0E4 and F6E7 error codes. Found control and console faulty. Ordering new control and console. Return for repairs on 12/04.; ordrng 1 W11112656 (console) and 1 W11170706 (CONTROL)"
Near Austin, TX 78730
Paul
Job Details: 11/28/2018
WASHER MAYTAG MVWB765FW1 Arrived onsite for the washer with clothes getting stuck under the agitator and ripping. I found a pair of sweat pants lodged under the agitator plate when I arrived. I removed the agitator and removed the clothing. I found the agitator warped and replaced it. Ms and I tested the unit with clothing in a cold wash cycle and the unit worked as designed. Call complete.
Near Jonestown, TX 78645
James
Job Details: 11/28/2018
RANGE WHIRLPOOL WEG745H0FS1 Arrived on site and tested operation. Found that the push rod for door switch is bent and causing light to stay on as well as the broiler cutting off due to the control thinking the door is open. Straightened push rod and tested. Unit working properly. Job complete
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/28/2018
WASHER LG WT5001CW "Previously diagnosed failed water valve, replaced value, unit is operating properly, all water connections are dry"
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/28/2018
REFRIGERATOR JENN-AIR JSD2695KES "Arrived on site for ice dispenser not operating properly, replaced keypad, tested functions and everything is working properly and all water connections are dry."
Near Jonestown, TX 78645
James
Job Details: 11/28/2018
WASHER MAYTAG MHW5500FW1 Arrived on site and tested operation. Customer stated that the soap dispenser was not staying set to powder and the soap would back up in the dispenser. Also finding clothes with cuts in them and having an odor after complete. Ran diagnostics and found fault for over suds. Asked customer when the last time the unit had a clean washer cycle and it was about 2 month prior with vinegar and baking soda. Instructed customer that the foaming of that mixture can cause issues with sensors and the best cleaner is the Affresh cleaner as it will remove build up and odor from the unit. Tested dispenser and found the divider is not staying up in the powder soap position. Installed new dispenser and tested. I also found no sharp edges on any components inside the basket of the washer. Unit working properly. Job complete
Near Killeen, TX 76542
Al
Job Details: 11/28/2018
MICROWAVE GE JNM1541DM5BB "Arrived to inspect microwave not heating. Verified complaint and tested the turntable motor due to customer advising turntable was not working. Testes at motor and got 0 volts AC. Unit will possibly require Mag, Cap and Diode replacement. Unit also needs control panel due to voltage not reaching turntable motor. Office to order and reschedule after Authorization is granted.NEEDS MORE WORK.; ordrng 1 CNOTE (AUTHORIZATION NEEDED ) and 1 WB07X11008 (CONTROL PANEL ) and 1 WB26X10154 (TURNTABLE MOTOR)"
Near Austin, TX 78717
Lou
Job Details: 11/28/2018
OVEN KITCHENAID KODE300ESS03 "arrived on site to inspect oven temperatures. Upon further inspection, using my multimeter I placed the thermal lead in the middle of the center rack of the upper oven and began testing on Bake at 350 degrees. My reading at 350 Preheat was 327. My next five readings were 368, 353, 357, 344, 356 for an average of 355.6 degrees. Using the same method, I tested the lower oven and my temp reading at the 350 degree preheat was 401. My next five readings were 401, 305, 409, 320, 397 for an average of 366.4. I calibrated the lower oven minus -10 degrees and left the upper oven at zero calibration. I advised the customer of my findings. Job completed."
Near Copperas Cove, TX 76522
Al
Job Details: 11/28/2018
DISHWASHER GE GLD5600N10BB "Arrived to inspect dishwasher not completing a cycle. I confirmed the complaint and checked the incoming water at the valve. I got water from the wall, but the dishwasher never filled with any water. Office to order water inlet valve. NEEDS MORE WORK. ; ordrng 1 WD15X10003 (WATER INLET VALVE)"
Near Austin, TX 78717
Lou
Job Details: 11/28/2018
OVEN WHIRLPOOL GBD307PRY01 "arrived on site to install previously diagnosed and ordered part. I reinstalled the control which was rebuilt due to not responding when tested for voltage. I pulled the unit from the wall and installed the control and tested the unit and it operated as designed. I double checked to make sure it was heating and both the upper and lower chambers were heating. Customer paid in full at previous service call, nothing owed at this time. Job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived on site to inspect refrigerator making loud noises. Upon further inspection, I placed the unit in diagnostics and tested the unit on model number three, Evap fan motor and damper. When the damper would open and close it was making a loud noise and the Evap fan was was making a loud noise as it ramped up rpm’s. I called Techline and spoke to Ed regarding the Evap fan motor and he advised that it shouldn’t be making the noise as it should be a smooth sounding motor. Ed advised to replace the Evap fan motor and I advised that I would be changing the damper also due to the noise it was making. Ed provided file number 7723543589. Once I had the fan motor and the damper replaced, I removed the back cover to check the drain tube and found it badly gapped. Using manufacturers approved silicone, I sealed the gap. I placed the unit back in it space and leveled the unit. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017FS0 "arrived on site to inspect microwave arcing. Upon further inspection, the customer had the unit unplugged due to it arcing. When I plugged the unit in, the unit arched at the base of the power cord. I immediately unplugged the unit and pulled the unit from the wall. Once I had the unit down, I found several places where the unit arched and melted the foil tape at the vent. There were a few places on the vent where there were burn marks. I removed the cover to inspect the inside of the unit and found all components good. I found three staples in the fire insulation near the vent that could possibly be the issue. Using my multimeter, I checked to see if there was an6 voltage from the ground at the outlet to the vent hood and found 23 volts. I advised the customer of my findings. I put the cover back on the unit and put the unit back on the wall. The hole where the power cord goes through was too small and the power cord was wedged against the vent hood.
Near Killeen, TX 76542
Al
Job Details: 11/28/2018
MICROWAVE GE JNM1541DM5BB "Arrived to inspect microwave not heating. Verified complaint and tested the turntable motor due to customer advising turntable was not working. Testes at motor and got 0 volts AC. Unit will possibly require Mag, Cap and Diode replacement. Unit also needs control panel due to voltage not reaching turntable motor. Office to order and reschedule after Authorization is granted.NEEDS MORE WORK.; ordrng 1 CNOTE (AUTHORIZATION NEEDED ) and 1 WB07X11008 (CONTROL PANEL ) and 1 WB26X10154 (TURNTABLE MOTOR)"
Near Liberty Hill, TX 78642
Lou
Job Details: 11/28/2018
RANGE AMANA AER6303MFS1 "arrived on site to inspect oven making squeaking noise. Up. Further inspection, turned the unit on Bake at 350 degrees and allowed the unit to heat up. When I opened the unit door, I heard the unit squeak as the element feet rubbed against the bottom of the oven when the element was expanding. I adjusted the right side feet and tested again and did not hear the noise anymore. I advised the customer of my findings. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 11/28/2018
DRYER MAYTAG MEDB835DW4 "arrived on site to install previously diagnosed and ordered parts. Due to the unit making a loud noise, the previous tech ordered the tension pulley and dryer kit. I remove and replaced the tension pulley and dryer kit consisting of the rollers and belt. After putting the unit back together, I tested the unit with the customer present and the unit operated as designed. No lint observed during service, job completed."
Near Austin, TX 78753
Scott
Job Details: 11/28/2018
WASHER GE WCSR4170G1WW Arrived on site for unit not spinning . Found belt is wearing out and slipping .ordering belt and tool . No water leaks detected at time of service . Please call to set return visit ; ordrng 1 WH01X10302 (belt - 6 rib) and 1 WX05X20641 (service kit belt too)
Near Austin, TX 78726
Paul
Job Details: 11/28/2018
VENTHOOD KITCHENAID KXD4636YSS3 "Arrived onsite for the vent hood that will not go up or down. I found the hood in the down position and not coming up because the filters were removed. Ms stated she removed the filters to clean them and the hood went down when she wasn’t looking. I raised the hood manually, installed the filters, and tested the unit. The unit is working as designed. I explained to the customer to make sure the hood is in the up locked position before removing the filters for cleaning. Call complete. Use Authorization # KHJO700EPL1."
Near Round Rock, TX 78664
Wesley
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site and found freezer ccompletely thawed out at 56f but still attempting to cool. Fridge at 40f. No blockage. Diagnosed as weak compressor with possible leak. Quoted for labor and compressor and valve and drier. (See lbh) office to wait for confirmation from customer before rescheduling as customer I displeased with failure and will call whirlpool. ; ordrng 1 TJ90SF8404 ( VALVE) and 1 W10276644 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
Near Lago Vista, TX 78645
James
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site and tested operation. Found condenser lines vibrating while compressor running due to vibration mastic installed in the wrong position. Moved vibration pad to proper line and tested. Unit working properly. Job complete
Near Marble Falls, TX 78654
James
Job Details: 11/28/2018
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived on site and tested operation. Found fan not plugged in to harness. Corrected issue and tested. Unit working properly. Job complete
Near San Marcos, TX 78666
Robert
Job Details: 11/28/2018
OVEN WHIRLPOOL WGE745C0FS00 Arrived on job for complaints of switch fir front left burner loose. Found that switch not active in all positions. Replaced switch and test.
Near Round Rock, TX 78681
Jonathan
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 "Arrived on site to install previous diagnosed parts. Customer stated they had plugged unit in since last service. Tested ice makers and found both operating and have been producing ice. Performed diagnostics mode and found and found evaporator thermistor opened. Inspected door seal and found freezer door gasket and right door gasket torn. Gained access to evaporator panel. Removed failed panel and installed new. Removed failed gaskets and installed new. Adjusted gasket with heat gun and tested door seals. Powered unit on. Tested unit. All tested good, no water leaks present."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator not cooling in RC. Performed diagnostics mode and tested bi-metal and found closed. Tested damper control, thermistors. Inspected freezer and found not completing defrost cycle. Removed from sensor defrost cycle to 8 hour defrost cycle. Inspected both ice maker and both are producing ice. Spoke with customer on operations. All tested good, no water leaks present."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/28/2018
RANGE WHIRLPOOL WFE515S0ES0 Arrived on site for range cooktop light inductor staying off and not baking to correct temperatures. At time of service f service the light was off. Tested all burners on high heat serval times to insure light was shutting off. Performed temperature test up to preheat. Spoke with customer on operation. All tested good. (CO100)
Near Austin, TX 78726
Paul
Job Details: 11/28/2018
ICE MACHINE KITCHENAID KUIA18PNLS11 Arrived onsite for the ice machine to replace the previous diagnosed parts. I replaced the main control and tested the unit. The needs cleaning light is off and the unit is working as designed. Call complete. Authorization Number ES93059P.
Near Austin, TX 78750
Paul
Job Details: 11/28/2018
WASHER MAYTAG MVWC360AW0 "Arrived onsite for the washer that is stuck in sensing mode, not filling with water at all or advancing in the cycle. Mr stated it was a different problem than before and the unit was staying in sensing then the lid lock would start flashing. I tested the lock switch solenoid, the lock switch, and the lid switch. All test were within specifications. I checked stored error codes and found an F7E1 again. I went to spin the basket and found it lightly stuck but once I freed it it spun good. I ran the auto cycle and the unit worked as designed. I ran manual diagnostics and switched back and forth from agitate to spin multiple times but can not duplicate the problem. The splutch and the actuator are working as designed. I told mr to try it again to see if it is going to fail. Call complete."
Near Lago Vista, TX 78645
James
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and tested operation. Found unit starts and runs but the pump just hums. Found that the water line is pinched and the drain line routed incorrectly and has pinched as well. Corrected supply line and drain line. Tested for proper operation and found unit working properly. Job complete
Near Manor, TX 78653
Wesley
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRT318FZDB Arrived on site and found unit needed door and hinge adjustment to prevent handles from rubbing. Corrected alignment. All checks good. Unit is now operating as designed.
Near Manor, TX 78653
Wesley
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and found loud Evap fan motor. Replaced fan motor. Now unit is operating properly.
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for “filter stuck and no ice production complaint. Released filter and replaced. Found loose connection, behind icemaker. Reconnected. Unit is now performing as designed. No leaks detected, at time of service."
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site for “unit shuts off in mid wash” complaint. Inspected unit and found F8E1 error code. Removed cold water line from back of unit and found debris to be clogging inlet. Cleaned out inlet and flushed supply line. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
WASHER GE GTW330ASK2WW "Arrived on site for “no drain” complaint. Inspected unit and found grit in drain pump impeller, causing pump to lock up. Removed and replaced drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Smithville, TX 78957
Joseph C.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site for “door open/close door error” complaint. Inspected unit and found door switches and interlocks faulty. Removed and replaced interlocks and switches. Unit tests good.
Near Smithville, TX 78957
Joseph C.
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for “not cleaning clothes” complaint. Inspected unit and found cold water valve solenoid connection loose and not connected well. Reconnected valve solenoid. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Jarrell, TX 76537
Arthur B.
Job Details: 11/28/2018
WASHER MAYTAG MVWB835DW2 Arrived onsite to remove and replace lid assembly to top load washer from prior tech’s diagnosis. Remove faulty lid assembly and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Al
Job Details: 11/28/2018
DRYER AMANA NED4655EW1 "Arrived to inspect dryer not tumbling. I confirmed the complaint and disassembled the dryer to test the fuse, since the element turned on, but did not tumble. I check the fuse and it had no continuity. I removed and replaced it with the new part. I assembled and tested and the unit tested and worked as designed. No lint observed at the time of service.JOB COMPLETE."
Near Killeen, TX 76542
Al
Job Details: 11/28/2018
REFRIGERATOR GE GSH25JGDBBB Arrived to inspect refrigerator not dispensing water. I confirmed the complaint and tested the ice in the same door and the unit produced ice. I applied the dispenser heater to the unit and used my steamer to unclog the water line from the bottom line that runs underneath the freezer door. I was successful in getting the blockage out and for the unit to produce water. I reassembled the unit and it operated as designed. Parts used: HeaterJOB COMPLETE
Near Austin, TX 78757
Paul
Job Details: 11/28/2018
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite for the dryer that the door swings in the wrong direction. I changed the swing on the door. I tested the dryer and it works as designed. Call complete.
Near Killeen, TX 76543
Al
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL DU1030XTXS0 "Arrived to inspect dishwasher not cleaning dishes. I opened the unit and noticed the tube on the top rack that provides water to the upper spray arm was bent to the right side, causing the units upper arm not to receive the necessary water to effectively clean the dishes. I repositioned the tube into the water tube and the dishwasher worked as designed. No leaks observed at the time of service. NO PARTS USED.JOB COMPLETE"
Near Killeen, TX 76543
Al
Job Details: 11/28/2018
DRYER WHIRLPOOL WED7300DW1 Arrived to inspect dryer turns on and clicks. Verified complaint and disassembled the unit and removed and replaced the FUSE after I tested it and it had no continuity. After reassembly I tested the dryer and unit tested as designed. No lint observed at the time of service.JOB COMPLETE
Near Pflugerville, TX 78660
Wesley
Job Details: 11/28/2018
DRYER WHIRLPOOL MED8200FW1 Arrived on site and found unit operating as designed. Found exterior vent clogged. Removed blockage. Advised customer that heating but not always drying first load is indicative of a airflow problem.
Near Austin, TX 78741
Kevin
Job Details: 11/28/2018
DRYER ROPER n/a "Arrived on site and fountain gate two front door is locked, MS spoke with customer and they have counseled and no longer need services, job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/28/2018
MICROWAVE KITCHENAID KMHC319ESS4 "Arrived on site and found center rack is making contact with interior of microwave cabinet, recommended that rack be removed from microwave when not in use. No for the repair is required at this time, job complete"
Near Austin, TX 78701
Leonardo
Job Details: 11/27/2018
COMPACTOR GE UCG1680LSS Arrived on site to test unit for door not opening. Test u it and found door jammed. Removed door and found 3 glass bottles of wine making unit unleveled making door jammed. Removed glass bottles test unit and unit test good.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/27/2018
DRYER WHIRLPOOL WED8500DC3 Arrived on site for no operation. Found that the unit was totally dead. Found open fuse and replaced it. Also found that the electronic control had power to it but not out of it. Replaced console and control. Tested unit and unit works properly. Inside of dryer is clean. Customer will replace his vent hose.
Near Leander, TX 78641
Lou
Job Details: 11/27/2018
WASHER MAYTAG MVWB835DC3 "arrived on site to inspect washer making loud noise. Upon further inspection, the customer advised that the unit is making a loud “cat screaming” noise. I placed the unit in diagnostics and tested with no error codes at the beginning. The unit ran through diagnostics and operated as designed. I placed the unit in manual test mode and tested the high agitation and high spin and immediately I could hear the noise in high spin. I stopped manual test mode and unplugged the unit and tilted the unit back to find oil debris on the side panels and on the drains pump. I removed the rotor and found oil debris inside the rotor. I advised the customer of my findings and advised that the gearcase and clutch would need to be replaced. I removed and replaced the gearcase and clutch and put the unit back together and calibrated the unit. After calibrating, I placed the unit in diagnostics and tested and it operated as designed with no error codes. I tested the unit in manual
Near Kyle, TX 78640
Leonardo
Job Details: 11/27/2018
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to test unit for oven door glass broken. Found broken inner glass. Replaced glass and found bad fuse, ordering new fuse WPW10545255 and tod WP4449751. Rescheduled for Thursday 11/29; ordrng 1 WP4449751 (TOD ) and 1 WPW10545255 (FUSE)"
Near Kempner, TX 76539
Steve C.
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to replace the control, UI, ice maker and ice maker fan. Replaced all parts and tested the unit. Tested the unit and unit is working properly. Advise customer to to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service."
Near Georgetown, TX 78633
Arthur B.
Job Details: 11/27/2018
DISHWASHER KITCHENAID KDTE704DSS1 Arrived onsite to install new seal and door latch to dishwasher from prior tech’s diagnosis. Removed warn door seal. Installed new replacement and door latch. Reassembled and tested unit. Door now seats well to cabinet. No leaks found at time of service.
Near Georgetown, TX 78633
Arthur B.
Job Details: 11/27/2018
WASHER MAYTAG MVWC300VW1 "Arrived onsite for customer complaint of top load washer get stuck on agitating cycle and will not advance. Tested unit and found timer faulty. P&L are as follows;WPW10175557 (Timer)
Near Austin, TX 78759
Luis
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Arrived on site for noise issue. Unit cooling correctly customer complaint is compressor too loud. Compressor appears to be working as designed. Called tech support per tech support no failure to compressor and unit is working as designed. File #7723522848
Near Austin, TX 78758
Luis
Job Details: 11/27/2018
REFRIGERATOR WHIRLPOOL WRF560SEYW04 "Arrived on site for ice build up on left side of Evap cover. Found water leaking from fill tube causing ice build up. Removed cover removed ice build up. Added fill tube extension to cover slots on fill tube and to prevent water from overflowing from slot. Ran icemaker through a,cycle found no water leaking fill tube."