Near Georgetown, TX 78633
Wesley
Job Details: 05/27/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite and found switches engaging and no problems with starting, but no heat and consistent problems with count down timer stopping mid cycle while attempted cook function continued to progress. Ordering controls and hi voltage parts. ; ordrng 1 CAPACITOR (UKNOWN) and 1 DIODE (UKNOWN) and 1 W10864182 (panl-cntrl) and 1 W11035599 (cntrl-elec) and 1 W11346197 (MAGNETRON) and 1 WPW10412514 (cntrl-elec)"
Near Austin, TX 78702
Luis
Job Details: 05/27/2020
REFRIGERATOR GE GSHS5KGXBCSS "Arrived on site for defective water tank,installed new water tank,tested water entering tank good, While disconnected from fitting at door hinge,customer will need to continue freezer door defrost."
Near Jarrell, TX 76537
Cliff
Job Details: 05/27/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived on site to diagnose a microwave that is not heating. Found transformer sending excess voltage to high voltage system causing multiple failures to magnitron capacitor and diode. All 4 parts will need to be replaced to complete repair. ; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10880342 (transformr) and 1 W11256462 (DIODE)
Near Cedar Park, TX 78613
Lou
Job Details: 05/27/2020
DRYER MAYTAG MGD6630HW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud rumbling/rattling noise. I legs the top panel and continued to test and the customer advised he could hear a squeaking noise. I disassembled the unit and found the rollers were sticking to their axles due to the debris. Also found the belt beginning to fray. I found the blower wheel housing and collar were rattling and the exhaust pipe badly rattling. Per the service pointer #W11378591A, I installed a seal in between the collar and wheel housing ad using the tape provided with the seal, I taped the exhaust pipe to the duct collar and to the housing to tightened it. Removed and replaced the rollers, tension pulley roller and drive belt and reassembled the unit. Retested and the unit is operating as designed and much quieter. No lint observed during service, job completed."
Near Kyle, TX 78640
Kevin
Job Details: 05/27/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found start switch is unresponsive. After replacing start switch dryer is working properly. No lint found in dryer at time of service, job complete"
Near Austin, TX 78724
Scott
Job Details: 05/27/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for unit not responding to touch commands. Did finally got unit in diagnostics . Got UI and control error codes . Replaced UI console and main control . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service . Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site to diagnose a refrigerator that is making abnormal noise. Tested unit and found condenser lines rattling and vibration absorber for condenser not mounted online. Installed vibration absorber and shifted lines to prevent vibration noise. Tested unit and all is working properly at this time. No leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 05/27/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer start button not working. Upon further inspection, I placed the unit in diagnostics showing no error codes, but when I pressed the start button, I had to push it hard to get diagnostics started. Unit operated as designed. I removed the console and found the plastic lever on the control not engaging, with the start button on the console, very well. I adjusted the lever and tested the button and it is more responsive now. I had the customer test the start button and they are satisfied with its performance. No water leaks observed during service, job completed."
Near Austin, TX 78758
Eman J.
Job Details: 05/27/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite to install previous diagnosed parts. Installed moisture sensor kit. Tested system everything works as designed.
Near Austin, TX 78704
Leonardo
Job Details: 05/27/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit and was informed unit is being replaced. No service
Near Austin, TX 78748
Leonardo
Job Details: 05/27/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived on site to test unit for cracked cooktop. Replaced cooktop test unit and unit test good job complete.
Near San Marcos, TX 78666
Richard
Job Details: 05/27/2020
ICE MACHINE KITCHENAID KUID308ESS2 Arrived onsite for the ice machine not making ice. Upon inspection found that the ice machine has not made any ice at all and the water level is good. Could not feel frost on the evaporator and it was not that cold. Need a sealed system repair. Ordering parts office to reschedule. Sealed system tech needed for repairs. 3 hrs needed for repair ; ordrng 1 ACCESS (ACCESS VALVE. ) and 1 W10843121 (filter dryer) and 1 WPW10218037 (evaporator) and 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor)
Near Salado, TX 76571
Cliff
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to diagnose a refrigerator with a freezer that is not closing properly. Tested unit and found Ben’s not aligned preventing door from closing. Reset bins to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78759
Eman J.
Job Details: 05/27/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived onsite to replace previous diagnosed parts. Found that a screw inside the door, the head broke off. Ordering new door W10800805, screw W10851443. Please reschedule customer. ; ordrng 1 W10800805 (dor-fip bl) and 2 W10851443 (screw)s"
Near Austin, TX 78746
Kevin
Job Details: 05/27/2020
DISHWASHER KITCHENAID KUD102CRBS0 "Arrived on site and found dishwasher door will not stay in place, found linkage has failed and replaced both sides. job complete"
Near Austin, TX 78759
Eman J.
Job Details: 05/27/2020
DISHWASHER JENN-AIR JDTSS246GP0 "Arrive onsite for dishwasher railing broken. Replaced dishwasher railing, tested system everything works as designed. Job complete."
Near Lakeway, TX 78734
Luis
Job Details: 05/27/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for no ice. Found arm disconnected from icemaker,installed arm to icemaker icemaker ran through a cycle dumped ice and filled with water"
Near Sunset Valley, TX 78745
Jacob
Job Details: 05/27/2020
DRYER WHIRLPOOL WGD96HEAU0 Arrived onsite to replace parts for lint door. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete.
Near Austin, TX 78746
Kevin
Job Details: 05/27/2020
FREEZER KITCHENAID KSF26C6XYY04 "Arrived on site and inspected refrigerator and found it is 65 degrees in freezer, found no frost pattern on evaporator took 1 picture. per LM Will need to bring back a new evaporator, compressor, start device kit and tubing.; ordrng 1 8201786 (start device,combo) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10331270 (valve) and 1 WPW10364560 (solenoid) and 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator)"
Near New Braunfels, TX 78132
Richard
Job Details: 05/27/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for the oven console not working properly. During testing found that the console is not responding correctly. Replaced console and advise customer of the whirlpool app and the updates. Oven tested good. Complete
Near Leander, TX 78641
Lou
Job Details: 05/27/2020
OVEN WHIRLPOOL RBD305PRS00 "Arrived on site to inspect wall oven error code. Upon further inspection, the customer advised that they had a power outage throughout the neighborhood and the unit stopped working then showed error code F5E1. When we turned t on bake, it started but immediately the error code came on. I found the harness connection at the main control had come loose. Once I reconnected the plug and tested, the unit operated as designed. Job completed."
Near Austin, TX 78746
Kevin
Job Details: 05/27/2020
RANGE KITCHENAID KDRP487MSS03 arrived on site and found customers experiencing both ovens temperature is off, replaced both sensors and ovens are operating properly.
Near New Braunfels, TX 78130
Richard
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator door not closing properly. During testing found that the door was a little out of level. Leveled door and door is closing good . All functions tested good. Complete
Near Seguin, TX 78155
Noah D
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to Inspect dishwasher for not dissolving pods and no water, tested all functions and found all functions working, heating element worked. Instructed customer on proper use and care, gave rinse aid samples. Job complete"
Near Leander, TX 78628
Lou
Job Details: 05/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display issues. Upon further inspection, the customer advised that the display has been time/date jumping and while cooking, if they open the door, the display will begin to show temp settings and sometimes reset. I cycled the power and removed and replaced the the main ACU and cycled power back on. Reprogrammed the unit date/time and tested on Bake at 350 degrees. Unit operated as designed. I advised the customer of the software update from Whirlpool and provided the WiFi connect team number for future reference. Job completed."
Near Austin, TX 78723
Robert
Job Details: 05/27/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on job for complaints of handle on freezer not staying on. Found the screw on door not secured to door and screw from handle stripped. Replaced screws and handle. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78727
Eman J.
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to install previous diagnosed parts installed feed tube. Tested system everything as designed. No water leaks at time of service
Near Canyon Lake, TX 78132
Richard
Job Details: 05/27/2020
DISHWASHER KITCHENAID KDTM354ESS1 Upon inspection found that the control board had melted which caused the issue. Took pictures and called Whirlpool safety and documented my findings. Whirlpool safety stated that they will contact the customer with a resolution. Complete
Near Leander, TX 78641
Lou
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit leaking at the vent and the element not heating properly, I removed and replaced the vent, deflector and element and tested the unit. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
David S
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on sit to preform sealed system service. I evacuated the system, and removed the old compressor. I installed a new compressor, up dryer, and access valve. I preformed a push pull test. No restriction where found. I pulled a vacuum on the system and watched the gauges for any changes once done to 30 inches. No change was found after 7 minuets. I put 5.0 oz of refrigerant into the system. I waited for the system to equalize. Once equalized I plugged the unit in and watch for pressures on the low side. After 5 minuets the system was showing 0 to 3 lbs on the low side. The system is cooling. Job complete. Please allow 24 hours for fridge to get to proper temperature."
Near Austin, TX 78704
Jacob
Job Details: 05/27/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for button number 3 not working on key pad. Tested unit. Button number 3 was not working. Replaced console. Tested unit. Unit test good. No leaks at this time. Job complete
Near Buda, TX 78610
Richard
Job Details: 05/27/2020
REFRIGERATOR GE PFSS6PKXASS Arrived onsite for the refrigerator not cooling. During testing found that the temperature in both compartments are at 71 degrees. Compressor is hot to touch and no frost patterns on evaporators. Will need a sealed system repair. Sealed system tech needed for repairs. 3hrs needed for repair. Ordering parts. Office to reschedule. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEMREPAIR (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 WR02X12656 (comp suction line) and 1 WR23X10586 (asm harness comp) and 1 WR86X10079 (refrigerator dryer) and 1 WR87X10164 (electricals for comp) and 1 WR87X10170 (compressor)
Near Round Rock, TX 78664
David S
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not drying dishes. I inspected the unit and work area. I found no fault code. I ran the unit through diagnostics. Unit operated as designed. Heating element came on and drew proper amperage. I found the customer washing a lot of plastic items. I explained proper loading procedures. Unit is operating as designed. No water leaks detected.
Near Belton, TX 76513
Jonathan M
Job Details: 05/27/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site for a washer that won’t make selections or start. Inspected unit and work area. Placed in an in-service diagnostics and down an F5 E4 (lid not opened between cycles), and F7 E9 (locked rotor) error codes. Placed unit and an auto cycle and unit ran as designed. Customer advised that many issue happens, the unit will power on but not change the selection or allow the unit to start.. He did say that the issue is intermittent but when it does work, everything works. Tested voltage to UI and found 5V DC. I went ahead and replaced his console and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78757
Eman J.
Job Details: 05/27/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived onsite for previous diagnosed parts. Replaced the control, tested system everything works as designed"
Near Austin, TX 78739
Leonardo
Job Details: 05/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace console. Found wrong color ordering new console W11296171. Office to reschedule. ; ordrng 1 W11296171 (CONSOLE STAINLESS )
Near Austin, TX 78724
Scott
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site ,replaced fan motor and blade . Tested and all checking normal . No water leaks detected at time of service. Job complete"
Near Austin, TX 78754
Scott
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher overfilling . Ran diagnostics for float switch open error code . No water leaking at time of service . Customer on last flooding opened the door and unit continued to fill . Ordering and replacing both control and float switch and door switch. Recommended not to use dishwasher till repair is complete ; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10195039 (float switch) and 1 WPW10653840 (door latch)
Near Killeen, TX 76549
Al
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not draining.Confirmed the complaint and found the connector to the drain pump was not seated properly.Corrected the issue and unit tested as designed.All water lines were dry at the end of service.Job complete
Near Belton, TX 76513
Jonathan M
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site for refrigerator that’s making too much ice. Inspected unit and work area. Removed icemaker and found arm not fully engaged into the icemaker motor hole. Engaged the arm and found it clicking when raising the bar. Reassembled icemaker assembly and unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 05/26/2020
ICE MACHINE KITCHENAID KUIS18PNZB1 Arrived on site and installed new sensor. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78664
David S
Job Details: 05/26/2020
RANGE KITCHENAID KSEB900ESS3 Arrived on site o install previous diagnosed parts. I gained access to the light assembly and replaced new. Both oven lights are coming on.
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/26/2020
WASHER MAYTAG MVWB865GW0 on site for washer that is showing a DRN code. Inspected unit and work area. It’s still showing it placed in a in a drain in span and heard drain pump actuating but would not drain the water and was super loud. Unplug the unit and power reset unit. Plugged unit back in and placed in service diagnostics. Found an F9 E1 (drain pump system problem-long drain) and F2 E1 (UI stuck button) error codes. Removed hose connecting tub and drain pump. Found metal wiring clamp obstructing the drain pump from being able to turn. Removed obstruction and tested unit in a manual fill and drain twice. Unit is working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 05/26/2020
COOKTOP GE PGP976SET2SS Arrived on site to replace knobs. Replaced knobs test unit and unit test good job complete.
Near Florence, TX 76527
Wesley
Job Details: 05/26/2020
OVEN WHIRLPOOL WOS11EM4EB01 Arrived onsite for oven not turning off when cancelled. Tested unit and found that the oven is turning off but that the cooling fan is staying on as designed. Advised customer on design. All checks good.
Near Manor, TX 78653
Andy
Job Details: 05/26/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer loose basket. Tested and inspected unit and found failed suspensions. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Pflugerville, TX 78660
Andy
Job Details: 05/26/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave oven combo UI unresponsive. Tested and inspected unit and found failed UI console. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Seguin, TX 78155
Richard
Job Details: 05/26/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite for the microwave not working. During testing found that error code F1E4. During inspection found that the lower door switch was broken. Replaced switch with new and microwave tested fine. Complete
Near Kempner, TX 76539
Al
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived to inspect refrigerator not cooling.Customer had the unit inside of her garage.Plugged in the and unit never produced a frost pattern.Unit will need a sealed system repair.Ordering a compressor, access valve and dye, motor evaporator fan motor.Also ordering authorization, 2 hours and a sealed system tech.Office to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH FOR ACCESS VALVE ) and 1 W10276644 (COMPRESSOR KIT) and 1 WPW10514110 (MOTOR EVAPORATOR HARNESS )"
Near Georgetown, TX 78626
David S
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for fridge leaking. I found one of the lines into the valve was not seated properly. I removed the line and inspected it for any defects, I found none. I reinstalled the line and inspected for any leaks. No water leaks detected at this time."
Near Austin, TX 78739
Robert
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of not dispensing water. Found no voltage going to valve. Replaced UI and tested water now working properly. No leaks detected at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Arrived to inspect filter housing access door issues.Confirmed the complaint and and reassembled the housing access door.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 05/26/2020
DRYER WHIRLPOOL WED6620HW1 "Arrived on site to install previously diagnosed control, moisture sensors and sensor harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. Spoke with customer on sensor cycles and timed dry. No other repairs are needed at this time."
Near New Braunfels, TX 78132
Noah D
Job Details: 05/26/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer and install control for cycle issues, called Techline, Techline was closed, replaced control and tested on auto test mode. No problems found. Job complete"
Near Austin, TX 78759
Paul
Job Details: 05/26/2020
DRYER MAYTAG MGD6630HC0 Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the console. I leveled the feet correctly. I tested the dryer and found it working as designed. Call complete.
Near Austin, TX 78730
David Z
Job Details: 05/26/2020
OVEN KITCHENAID KEBS208DSS11 "Arrived on site to diagnose oven with dead panel and locked door after customer ran a self clean. Removed unit from wall and performs diagnostic. Found the TOD open.Still found no voltage at control. Found thermal fuse was also open. Retested and all is now working as designed, and both ovens are running. All is working as designed at this time.Call complete."
Near Georgetown, TX 78633
Wesley
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite for cooling concerns and found unit operating as designed. Advised customer on use and care and settings.
Near Granite Shoals, TX 78654
James
Job Details: 05/26/2020
DRYER WHIRLPOOL WED5620HW0 Arrived on site and tested operation. Found no function at ui. Tested voltage to unit and found to be good. Found vent hose full of water again and recommended customer have vent cleaning service or hvac service use camera to inspected venting in wall for obstructions. Unit will need new controls and fuse to repair. 2nd tech will be required to unstack dryer due to tight working quarters. Office to schedule return service. ; saved tckt
Near China Spring, TX 76633
Jonathan M
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator that is intermittently shutting off power and will reboot itself after a period of time. Inspected unit and work area. Customer advised that when the unit does power itself off it does take around 15 minutes for the lights to come back on. Placed unit in service diagnostics and ran tests on the evaporator fans, icemaker, defrost circuit, and pantry user interface. All tests ran as designed and passed all tests without knocking out the power. Replaced power supply control and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78732
Luis
Job Details: 05/26/2020
REFRIGERATOR LG LMXS30776S/01 "Arrived on site for no cool. Pierced low side pressure reading +40 compressor making bad noise,diagnosed a defective compressor,replaced compressor and filter drier vacuumed system down unit kept vacuum,updated main control with jig,recharged system to manufacture spec powered unit on checked low side pressure good."
Near Austin, TX 78737
Robert
Job Details: 05/26/2020
DISHWASHER GE GSD2100V50BB Arrived on job for complaints of not working. Found the module tripped. Reset button and test operation. Working properly and no leaks detected.
Near Horseshoe Bay, TX 78657
James
Job Details: 05/26/2020
ICE MACHINE KITCHENAID KUIC15POZP0 Arrived on site and tested operation. Found unit fills with water for default 2 minutes. Tested water sensor and found sensor sees reservoir as empty. ; ordrng 1 WPW10485962 (sensor)
Near Waco, TX 76707
Jonathan M
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for refrigerator that won’t cool. Inspected unit and work area. Removed back cover and found compressor, evaporator fan, and condenser fan not running. Opened up refrigerator compartment and found control not turning on or working.
Near Austin, TX 78746
Kevin
Job Details: 05/26/2020
WASHER MAYTAG MHW8630HW0 "Arrived on site and found connection to drain pump is loose at control board, after correcting ran a diagnostic cycle and everything checks good. Also found on quick cycle spin is turned off and recommended that this be checked before a cycle is started. No water leaks from connections at time of service, job complete"
Near Elgin, TX 78621
Scott
Job Details: 05/26/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not heating . Found outlet dropping one leg of power also found thermal fuse blown . Replaced fuse . Instructed customer to had electrician check outlet and breakers. No lint build up at time of service.job complete .
Near Temple, TX 76502
Cliff
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator with LED lights that are not functional. Found LEDs circuit for freezer lights and upper RC lights not working. Upon attempting to replace FCLED found wiring and connections foamed in and while attempting to strip the wiring it broke off inside of cabinet. Need to contact tech line to document issue but they are closed today due to memorial day. ordrng 1 PSEUDOCALLNEEDED (TO CALL TECHLINE )
Near Leander, TX 78641
Lou
Job Details: 05/26/2020
DISHWASHER FRIGIDAIRE FGID2466QF4A "Arrived on site to inspect dishwasher error code. Upon further inspection, I found the display showing error code UO. Attempted to test unit and it failed. I pulled the unit m the cabinet and inspected the vent assembly and found the wiring harness had shorted. I tested the harness and it was good. Attempted to contact owner and received VM. Office made contact with owner and they approved the repair. I removed and replaced the vent and tested unit and it is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for frost issue and no light, ordering module for light, inspected gasket and found no problem, talked to customer about freezer organization and found that on the problem day there was more food then usual, frost had already melted away and no gaps in gasket, office to reschedule.; ordrng 1 W11449273 (LIGHT )"
Near Round Rock, TX 78664
Paul
Job Details: 05/26/2020
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for a refrigerator that is making a grinding noise when the left door is opened. I found the doors very uneven. I found the noise coming from the chassis when the left door is opened and closed. I adjusted the front rollers to get the doors even and the unit level. I tested the doors and they are both quiet and working as designed. Call complete.
Near Georgetown, TX 78626
David S
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for icemaker not working. I inspected the unit wind work area. I tested the icemaker harvest and fill. The unit harvested, but would not fill. I tested the water valve and it is dispensing water. I found ice build up at the fill tube at the icemaker. I removed the ice and cleared the line. I spoke with the customer about making sure the door is closed all the way so the line doesn’t freeze again. Job complete."
Near Manor, TX 78653
Andy
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS3155DHB01 Arrived on site for refrigerator making noise and rolling when open. Tested and inspected unit and found issues with roller. Removed failed part and replaced with new. Made adjustments for noise issues. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Scott
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for freezer frosting up and fresh temps above normal . Found evap motor jammed up on evap cover . Reset fan motor in bracket . All else tested normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78733
Kevin
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL GD5SHAXKB00 "Arrived on site and found no ice production, remove icemaker and found it will cycle it does not call for water. Installed a new icemaker and it cycle properly and filled with water.
Near Austin, TX 78738
Brandon
Job Details: 05/26/2020
DISHWASHER WHIRLPOOL JDB9800CWX2 "Arrived on site for customer complaint of control panel not working, found faulty controls. Ordering control panel and main control. Controls are covered under 5 year warranty ; ordrng 1 W11398783 (CONTROL PANEL )"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to install control board and UI for lots of issues holding temps, replaced both and compressor kicked on, instructed customer to let it have 24-48 to cool down and call us if the issues persists. Complete"
Near Austin, TX 78738
Luis
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for cooling complaint. Per customer unit completely defrosted,at time of visit unit cooling correctly freezer temp at 4 ° ordering main control and ui; ordrng 1 W11330971 (UI CONTROL) and 1 WPW10675033 (MAIN CONTROL)"
Near , TX 78619
Brandon
Job Details: 05/26/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of light not working found faulty socket and bulb. I replaced socket and bulb, unit tested good."
Near Austin, TX 78739
Robert
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on job for complaints of freezer light and some of refrigerator lights not working. Found the freezer light not working removed module and connector to harness came out with module. Wire stuck up in foam tried to fish out but not long enough. Took pictures tech line closed for holiday. ; saved tckt
Near Austin, TX 78702
Luis
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for cooling compliant. Found traces of dye at weld joint,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. AUTHO KQB1QQBML1 (SEALED SYSTEM REPAIR)"
Near Marble Falls, TX 78654
James
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL MRT118FFFE01 "Arrived on site and tested operation. Found freezer at 37 and fresh food at 50 degrees. Accessed evaporator and found ball of ice at exchanger and top of evaporator. Found ducting, liner and plastic cover have been melted. Need to contact tech line in regards to damage to unit. Tech line is closed due to holiday. ;
Near San Marcos, TX 78666
Richard
Job Details: 05/26/2020
DRYER MAYTAG MEDB835DC4 Arrived onsite for the dryer not drying correctly. During testing I used the test kit and found that there is a restriction in air flow. Upon inspection found that the vent hose was crimped causing the issue. Straighten out vent hose and tested. There is still a small rest in the air flow. Advise customer to have someone clean out the vent tube in the wall. Complete
Near Georgetown, TX 78626
Lou
Job Details: 05/26/2020
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived on site to inspect range oven not working. Upon further inspection, I tested the cooktop and all burners operated as designed. I tested the oven on bake at 350 degrees and never heard the relay click ad no gas came in. I removed and replaced the main control and retested and still nothing. Tested the regulator and it showed to be open. Removed and replaced the regulator and retested and still nothing but spark. I traced the wiring diagram back to the spark module dsi board and found that the board was not sending voltage to the regulator. Removed and replaced the board and retested and the unit operated as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78626
David S
Job Details: 05/26/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer switch broken. I inspected the unit and work area. I found the switch broken. I removed the broken switch and replaced with a new one. I tested the unit, the unit operated as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 05/26/2020
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to inspect microwave door not closing properly. Upon further inspection, I found the unit interior light on and the door closed. When I opened the door and allowed it to “slam” shut, the interior light turned off. Customer advised that when the unit was being installed, the installer was twisting the door to get the gap between the door and the UI panel even and possibly caused damage to the hinges. I am ordering both hinges, inner door panel, CNOTE-2man job, CNOTE-LSO PER CUSTOMER REQUEST and will return with all screened parts. Unit is operating at the time of service. Office to schedule return service with ticket #258687.; ordrng 1 CNOTE (2 MAN) and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10687342 (door/mw) and 1 W10874474 (hinge-door)"
Near Temple, TX 76502
Cliff
Job Details: 05/26/2020
REFRIGERATOR GE TBX21NICBRWW Arrived on site today with no say refrigerator that is not cooling properly. Tested unit and found failed condenser fan motor. Motor will need to be replaced to complete repairs. ; ordrng 1 WR60X10168 (motor cond fan)
Near Georgetown, TX 78633
Wesley
Job Details: 05/26/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived onsite and found unit operating as designed as designed with poor airflow causing long dry times. Advised customer on findings and solution for better performance, all checks good."
Near Sunset Valley, TX 78745
Luis
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 "Arrived on site for no water or ice. Removed fitting at door hinge,tested water dispenser,water exiting tube before entering door diagnosed frozen water lines in freezer door. Customer will need to defrost unit for a couple of hours to thaw water lines"
Near Austin, TX 78759
Paul
Job Details: 05/26/2020
OVEN JENN-AIR JJW3430DP02 Arrived onsite for a oven with the convection fans making a loud noise when cooking in convection mode after the unit reaches a 400 degree set point temp. I found the blades bent to far back and rubbing the rear of the panel. I corrected the blades and tested the oven at 425 degrees. The unit is quiet and is working as designed. Call complete.
Near Austin, TX 78759
David Z
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to diagnose refrigerator not making any ice. Performed diagnostic. Found icemaker stopped in harvest when it should be returning to home. Tested new icemaker and it also stuck in the same position, likely being bad out of the box. Checked wiring on door and found loose neutral wire. Repaired wire and retested, with original icemaker. Icemaker properly cycled 3 times and stopped again. Issue appears to be related to wiring in the door, and recommended fix is new door. Call complete."
Near Georgetown, TX 78628
David S
Job Details: 05/26/2020
REFRIGERATOR MAYTAG MBR2256KES "Arrived on site to replace compressor. When evacuating the refrigerant found oil in the system. Replaced filter dryer and attempted to flush the high and low side. Replaced compressor and uv drier, and performed a sweep charge to rid excess oil in system. Charged the system with recommended amount of refrigerant and observed pressures. There was a hissing coming from the condenser area and were also signs of a restriction due to oil in the system. The oil is present due to the compressor failure which had an internal burnout causing oil to escape the internal motor and cause a restriction in the system.
Near Jonestown, TX 78645
James
Job Details: 05/26/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site and found oven light has failed. Found glass dome hard to removed and bulb properly seated. Installed updated halogen socket and tested. Unit tests good. Job complete
Near Round Rock, TX 78665
Paul
Job Details: 05/26/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite for a microwave that is still giving an F6E8 error. I found the unit with the F6E8 error stored. I found the microwave cavity light not working. I erased the error and after a few minutes the error came back. I erased the error and tried the oven and the code reappeared and made the oven cook cycle fail. The F6E8 is not listed on the tech sheet. After looking at the electrical schematic I found the only things both units have in common are supply power, the filter board, and the UI. I had proper voltage thru the filter board. I replaced the UI and tested the unit. The microwave and the oven were both working as designed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/26/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of unit not powering on, found breaker was tripped, reset breaker, unit tested good."
Near Austin, TX 78733
Kevin
Job Details: 05/26/2020
ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site and found ice machine is off, after restarting it observed it make two batches of ice while working on other appliances. Could not find any fault with ice machine.
Near Round Rock, TX 78665
David S
Job Details: 05/26/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for washer not draining. I spoke with the customer and she stated the problem happens intermittently. I tested the drain pump and found it draining properly. I replaced the control and drain pump to fix the unit. I ran the unit through a test cycle. It operated as designed, no water leaks detected. Job complete."
Near Kyle, TX 78640
Richard
Job Details: 05/26/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer with error code F2E3. Ran diagnostics and found error code is moisture sensor error. Tested moisture sensors and tested fine. Tested harness and tested fine. Found that the fault is in the control. Replaced control and dryer tested fine. Complete
Near Georgetown, TX 78633
Wesley
Job Details: 05/26/2020
RANGE WHIRLPOOL WFG540H0ES1 Arrived onsite and found topical rust spots on oven door. Was able to remove advised customer on removal and repair. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78633
Wesley
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived onsite and found unit not cooling ff section and ice forming on Evap. Removed ice and replaced Evap fan that would not run. Unit is now running Evap and cooling properly. Advised customer on use and care.
Near San Marcos, TX 78666
Richard
Job Details: 05/26/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not spinning properly. Upon inspection found that the spin basket was out of level not centered causing the issue. Leveled washer and spin basket is centered. Tested washer and it tested good. Customer was present during testing and approved repair. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 05/26/2020
REFRIGERATOR JENN-AIR JFC2290REP00 "Arrived on site to inspect fridge for broken mullion, upon inspection found the mullin snapped in the bottom bracket, replaced mullin and checked for alignment issues. No problems found. Complete"