Service History 854 - Appliance Express

Near Granger, TX 76530

Andy

Job Details: 12/16/2020

DISHWASHER GE GDT630PMM4ES Arrived on site for dishwasher will not start. Tested and inspected unit and found failed latch. Customer was sent new latch by GE. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Austin, TX 78732

David Z

Job Details: 12/16/2020

REFRIGERATOR GE ZISB480DXA "Arrived on site to diagnose refrigerator that is making a loud noise every 5 minutes. Found that the damper appears to be failed. Tracked the noise to the lower section of the RC and could hear it loud behind the air tower. Ordering damper and foam. Office to reschedule, with AUTHO from AHS.; ordrng 1 AUTHO (AUTHO) and 1 WR02X12861 (damper foam asm 48) and 1 WR49X10107 (monogram fridge air)"

Near Round Rock, TX 78681

Kayman

Job Details: 12/16/2020

WASHER WHIRLPOOL GHW9100LW Arrived onsite for washer with cracked lid latch and no starting cycle. Upon inspection I found the unit would power on. I found the door hinge was sagging causing the door struck to not make contact with the latch correctly. I found the bellow frayed and evidence of rust from water dripping down the front. I tried to put the unit into diagnostics and the control button broken and stayed pushed in.

Near Georgetown, TX 78633

Cliff

Job Details: 12/16/2020

RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to diagnose a range that is giving errors. Found F1 control error at time of service. Replaced control and tested unit. Found all is functioning properly at this time.

Near Leander, TX 78641

Lou

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDTM384ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor failure, I removed and replace he sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service. Job completed."

Near Leander, TX 78641

Lou

Job Details: 12/16/2020

WASHER WHIRLPOOL WET4027HW1 "Arrived on site to inspect stacked washer not draining. Upon further inspection, I found water in the tub and unit plugged in. Attempted to place unit in diagnostics and it failed. Following the tech sheet, I tested voltage (125V) and tested the control and found it not producing +12VDC at connector J12 1 & 4. Removed the water using my shop vac. Ordering the main control (2) and will return with the latch and drain pump. No water leaks observed during service.; ordrng 2 W11481725 (CONTROL)s"

Near Los Robles, TX 78738

Luis

Job Details: 12/16/2020

ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for no ice. Icemaker shut down diagnosed a defective drain pump,removed unit from enclosure found water marks on wall and floor traces leak to waterline source. Replaced defective drain pump,ran water through drain pump no leaks to tubing or connections on pump,tightened waterline source,small traces of water from connections customer will replace waterline source"

Near Georgetown, TX 78626

Kayman

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for refrigerator no cool. Upon inspection I found the units lights on but I could not hear the compressor or fans. I noticed the cooling for the unit was turned off. I turned the cooling on and waited. I didnt detect any cooling so I accessed he evaporator. I found that after 20 mins of run time there was no frost pattern on the evaporator. I also noticed the suction line was flattened out a bit. I am ordering a compressor (WPW10507886) dryer (W10843121) evaporator (W10836706) coupler (W10913906). Requesting SS tech and 2 to 3 hours for repair. Office to R/S due to part availability. ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10507886 (compressor)

Near Round Rock, TX 78681

David S

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site to install previous diagnosed part. I gained access to the water valve and replaced new. I tested the ice maker and it cycled and filled with water. Job complete.

Near Austin, TX 78753

Scott

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDFE204KBL0 "Arrived on site for dishwasher not draining properly ,small amount of water in tub. Replaced drain pump motor . Reran diagnostics all checked normal no water leaks detected at time of service. Job complete"

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 12/16/2020

WASHER WHIRLPOOL WTW8500DC5 Arrived on site for THERE IS A BAD SMELL COMING FROM UNIT--PLUMBER TOOK A LOOK ALREADY AT PIPES ALREADY--TRIED >>>. Opened washer and removed wash plate. No residue built up anywhere underneath wash plate. Found drain tube going to wall had a loop. Removed loop in drain hose. Placed washer in diagnostics and no error codes came on. Showed customer how to use affresh with clean washer cycle. No leaks detected. Job completed.

Near Lakeway, TX 78734

Robert

Job Details: 12/16/2020

MICROWAVE GE JVM3160RF2SS Arrived on job to replace fuse. After replacement test operation and magnetron started immediately. Will need to replace control that is on order. ; saved tckt

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/16/2020

WASHER MAYTAG LAT8435AAE Arrived on site for AGITATES IN ALL CYCLES- SHAKES/MOVES WHEN RUNNING AS IF OUT OF BALANCE. Started a normal cycle and let washer fill. Stopped and set to spin due to customer stating this is when the washer wobbles and gets out of balance. Washer ran as designed. Customer gave me a blanket to try. Ran normal cycle and let washer fill. Once filled set to spin. Washer began wobbling and moving around. Stopped washer and inspected legs on all four sides underneath washer. Found left back leg was raised all the way up causing the machine to be off balance. Lowered left back leg even with back right leg. Started spin cycle again and adjusted front left leg due to being off balance when set to spin. Machine is now in balance. Still wobbles but within manufacturer expectations. No leaks. Job completed.

Near Austin, TX 78728

Wesley

Job Details: 12/16/2020

WASHER WHIRLPOOL WTW7300DW0 Arrive donsite and found evidence of leak from valve. Replaced valve. All checks good. Unit is now operating as designed.

Near Austin, TX 78756

Matthew

Job Details: 12/16/2020

RANGE WHIRLPOOL WFE320M0JS0 "Arrived onsite to replace dented control panel. Replaced panel, tested unit and unit is functioning properly. Job complete"

Near Austin, TX 78759

Scott

Job Details: 12/16/2020

DISHWASHER KITCHENAID KUDS30FXSS8 "Arrived on site for dead dishwasher . Found unit had burned up at control at power connection . Ordering control and main harness thermostat bracket ,AUTHO . Also ordering sensor and drain pump. No water leaks detected at time of service. Call to set return .; ordrng 1 AUTHO and 1 W10300703 (TSTAT BRACKET ) and 1 W10871221 (HARNESS ) and 1 WPW10348269 (PUMP) and 1 WPW10705575 (SENSOR )"

Near Austin, TX 78738

Luis

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for ice issues. Ran diagnostics icemaker making a really loud noise while running through a harvest,removed cover found plastic mold bent,ordering a new icemaker; ordrng 1 W10873791 (Icemaker)"

Near Round Rock, TX 78665

Kayman

Job Details: 12/16/2020

WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for washer with lid problem. Upon inspection I found the lower left side of the lid is cracking and breaking at the hinge (see quick pic) I will need to order the hinges and lid for repair. Ordering lid (W11259006) left hinge (WP8563965) right hinge (WP8572974 ) office to R/S due to part availability. ; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)

Near Austin, TX 78737

Brandon

Job Details: 12/16/2020

RANGE WHIRLPOOL KFDC558JSS00 "Arrived on site to replace rack and lp conversion kit, I replaced rack and instructed customer to have licensed plumber install conversion kit."

Near Georgetown, TX 78628

Kayman

Job Details: 12/16/2020

WASHER WHIRLPOOL MVWC565FW2 ArrIved onsite for washer that stopped mid cycle and has water in the basket. Upon inspection I confirmed the standing water. I tried putting the unit into diagnostics but I could not get the control to do anything. I replaced the control and was able to put the unit into diagnostics. I found the drain pump not responding when called for. I checked continuity at the drain pump harness and it showed open. I lifted the unit and found the drain pump wire had shorted and backed out of the connector. I repaired the connector and tested the unit again. The unit is working as designed at this time and no leaks detected during time of service. Job complete.

Near Manchaca, TX 78652

Leonardo

Job Details: 12/16/2020

RANGE WHIRLPOOL WFG505M0BS0 Arrived on site to test unit for oven not coming on. Test unit and found bad glow igniter. Replaced igniter test unit and unit test good unit heated to 350 no leaks present at this time job complete.

Near Austin, TX 78732

David Z

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL MDB8959SKZ Arrived on site to install drain pump to resolve broken drain pump. New pump broken into pieces in box. Need new drain pump.Reordered drain motor; ordrng 2 W11497943 (DRAIN PUMP)s

Near Georgetown, TX 78633

Cliff

Job Details: 12/16/2020

RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site to replace trim and handle for range. Replaced both parts and tested unit. Found all is functioning properly at this time.

Near Dripping Springs, TX 78620

Robert

Job Details: 12/16/2020

OVEN WHIRLPOOL WOS92EC0AS03 Arrived on job for complaints of no power. Found fuse open. After replacement test operation.

Near Manor, TX 78653

Andy

Job Details: 12/16/2020

OVEN WHIRLPOOL WOD51EC0HS01 And on site for oven fan blower code. Upon arrival customer informed that oven keeps showing fan speed code and that for a while when power cycled it would work. Checked for error codes and found fan speed code and control code. Will need to replace control. Ordering needed part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)

Near Harker Heights, TX 76548

Tyler

Job Details: 12/16/2020

REFRIGERATOR GE GSL25IGXBLS Arrived on site for a refrigerator needing a previously diagnosed ice bin bucket upon arrival I installed a new bucket and is able to test and verify that it is now dispensing the iso correctly and efficiently. Call complete

Near Leander, TX 78641

Lou

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave not heating. Upon further inspection, the customer advised that the unit showed error code F1E4. I placed the unit in diagnostics and it showed no error codes. I followed the tech sheet in testing the error code and found the 4903 replay open. I advised the customer of my findings and am ordering the main control and office to schedule return service. Upon return, I will replace the main control and both interlocks/switches. Unit left unplugged for safety.; ordrng 1 W10892389 (cntrl-elec)"

Near Austin, TX 78727

David Z

Job Details: 12/16/2020

DRYER WHIRLPOOL WED6620HC1 Arrived on site to install previously diagnosed parts to resolve unit going off program and blinking. Replaced control and console and retested. Unit is now working fully as designed. Call complete.

Near Austin, TX 78749

Luis

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL KRSC503ESS00 Broken icemaker ordering a new icemaker; ordrng 1 W10873791 (Icemaker)

Near Lorena, TX 76655

Jonathan M

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for a refrigerator that is intermittently not cooling and will not change the settings. Customer advised that the unit will show the double line on the jazz board indicating that the unit is not cooling. He advised that if you unplug it and replug it back in sometimes it will work but that if its left that it will take anywhere from a few hours to over two days to come back on by itself. I called Techline and spoke to JK SR# 7729518292. He advised that based on the customers complaint, the only issue it could be is with the jazz board itself since its not responding to the customer input and is causing intermittent power failures. Replaced control and tested unit. Unit is now working as designed. Call complete."

Near Austin, TX 78734

Robert

Job Details: 12/16/2020

WASHER WHIRLPOOL MVW6230HW0 Arrived on job for complaints of not starting. Found the striker broken again. Replaced striker and tested lock three times.

Near Cedar Park, TX 78613

Justin

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previously diagnosed parts. Uninstalled old sump and reinstalled new one. Tested unit and monitored for leak, no leak detected. Found drain pump making loud noise. Uninstalled drain pump and found small obstruction, cleared it and installed pump. Tested unit again and it functioned as designed. Installed new shield. Call complete."

Near Austin, TX 78748

Kevin

Job Details: 12/16/2020

WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and found saved error code F1E1, ACU has failed. After replacing it ran a diagnostic cycle and it is now operating properly. No water leaks from connections at time of service, job complete"

Near Austin, TX 78750

Luis

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRT771REYM00 "Arrived on site for loud noise while dispensing water. Tested dispenser loud noise weak water flow,removed filter good water water flow,installed a new filter ran water dispenser unit working as designed.

Near Round Rock, TX 78681

David S

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for dishwasher not washing properly. I inspected the unit and work area. I found fault code f6e4 float switch open. I inspected the float switch and found it working. I spoke to the customer about what the unit has been doing. He stated he replaced the water valve and float switch already, and he could get then wash motor to run occasionally. I ran the unit through diagnostics and found the wash motor not pumping. I swapped in a new control to verify. I ran the unit through diagnostics cycle again and it worked as designed.

Near San Marcos, TX 78666

Andrew

Job Details: 12/16/2020

DRYER WHIRLPOOL WED4815EW1 "Arrived on site to unit for not heating. Found bad heating element. Replaced element, tested unit, unit was still not heating. Found bad timer, replaced timer. Tested unit, unit is now heating as designed. Verified with customer unit is now heating correctly. Job complete."

Near Spicewood, TX 78669

Brandon

Job Details: 12/16/2020

RANGE WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of front right and front left burners being to high. Found both simmer orifices on FR and FL burners were the wrong size. Customer had conversion kit, changed the simmer burner orifices to 50mm LP, unit tested good."

Near Briarcliff, TX 78669

Brandon

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install the door trim, after installing, unit tested good."

Near Bertram, TX 78605

Tommy

Job Details: 12/16/2020

RANGE HOTPOINT RGB628ET1WH Arrived onsite for range not baking. Upon arrival inspected igniter did not find damage. Inspected cooktop unit cooktop running as designed. Found that unit cavity thermostat read as OL. Ordering new cavity thermostat so unit will ignite. .; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WB20K8 (CAVITY THERMOSTAT )

Near Georgetown, TX 78633

Cliff

Job Details: 12/16/2020

OVEN WHIRLPOOL WOC54EC0AS02 Arrived on site to diagnose an oven that is not holding temperature. Tested unit and found all elements fully functional. Control board is not registering temperature properly causing baking issues. Replaced control and tested unit. Found all is functioning properly at this time.

Near Austin, TX 78721

Matthew

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL wdf510paysa "Arrived onsite for dishwasher not heating. Upon inspection found heating element broken. Replaced element, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for Cannot start dishwasher. Also, the control panel is not working well as it displays the wrong cycle lights. Placed in diagnostics and got F9E1. Sump and motor will need to be replaced due to faulty diverter. Returning with all parts. The UI LEDs are not lighting up as designed. UI will need replacement. Office will call customer once parts arrive. ; ordrng 1 W10917110 (pump&motor) and 1 WPW10526114 (panel)"

Near Austin, TX 78717

Justin

Job Details: 12/16/2020

DISHWASHER KITCHENAID KUDI01FLSS6 Arrived on site for dishwasher with unit not starting. Upon further inspection I found that the units buttons all functioned and led lights lit up. I gained access to door latch and found the latch was not allowing the switches to close and allow the unit to start. I ohmd out switches and both ohmd out good. Installed new latch and unit functioned as designed. Also found door on u it to filament down once opened. Found spring had broken off of door allowing this to happen. Ordering link kit to install and fix. ; ordrng 1 8194001 (LINK KIT)

Near Hutto, TX 78634

Andy

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site for refrigerator not making ice. Tested and inspected unit and found issues with water fill. As well as ice box cooling. Temperature in FC and RC are good. Ordering needed parts. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10815476 (tube-water) and 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec) and 1 WPW10341329 (water valve assy) and 1 WPW10554299 (heater), states that autho needed"

Near Waco, TX 76705

Jonathan M

Job Details: 12/16/2020

COOKTOP KITCHENAID KGCC566RBL07 Arrived on site for a cooktop that would not ignite right away on the left front burner. And work area. Tested unit and confirmed customers complaint. Replaced burner head and tested unit. Unit is working as designed. Call complete.

Near Elgin, TX 78621

Andy

Job Details: 12/16/2020

DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site for dishwasher humming noise and rack issues. Tested and inspected unit and found humming due to installation, cabinet that unit is in is low. So when installed unit is so low motor is against the ground making it vibrate and can not be adjusted up due to cabinet and countertop. Instructed customer on this. Found rack issues due to failed adjuster clip. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."

Near Kyle, TX 78640

Richard

Job Details: 12/16/2020

REFRIGERATOR GE GSE25GSHJCSS "Arrived onsite for the refrigerator freezer evaporator frozen solid and not cooling. During installation of parts that were ordered found that the defrost heater is no good. It OHMED out bad. Will need to replace defrost heater and all other parts ordered. Ordering parts and office to schedule ; ordrng 1 WR51X10055 (Defrost heater) and 1 Authorization (Authorization needed for repair), states that autho needed"

Near Cedar Park, TX 78613

Wesley

Job Details: 12/16/2020

REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived onsite for repeat evap frosting over in fresh food. and spoke with Bruce with techline. SR#7729520128 Service pointer #w11092686Ordering evap cover and evap harness. Ordering customer defrost prior to repair. Techline recommendation of following through steps of service pointer. ; ordrng 1 W10633627 (motor-evap) and 1 W11211387 (cover-evap)

Near Waco, TX 76706

Jonathan M

Job Details: 12/16/2020

WASHER WHIRLPOOL WTW4955HW1 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced actuator and tested unit. Unit began to spin and agitate as designed when putting unit into a manual test. Call complete.

Near Austin, TX 78748

Kevin

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL WDF590SAJM0 "Refer complaint about heating element back to whirlpool. Arrived on site and found upper rack adjusters are broken. They will need to be replaced in order to correct issue. Customer also has a complaint that heating element is not working, ran a diagnostic cycle and did not find any saved error codes. At the end of the diagnostic cycle showed customer that heating element is on and took a short video and sent it to CS. . Ordering adjusters 7729514712; ordrng 2 W10712395 (Adjuster)s and 4 WPW10195840 (Positioner)s and 4 WPW10195839 (Adjuster)s"

Near Troy, TX 76579

Jonathan M

Job Details: 12/16/2020

WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washer that would not fill. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (no/long fill) and F5 E2 (lid lock fault) error codes. Tested unit in a manual fill test and found cold water valve not allowing water in. Tested lid lock and found Medlock seemingly working OK. Went ahead and replaced both parts to make sure customer was good. Tested unit and unit is now working as designed. Call complete.

Near Del Valle, TX 78617

Jacob

Job Details: 12/16/2020

WASHER MAYTAG MVWX655DW1 "Arrived onsite for unit making a noise. Looked at unit. Unit was stuck in drain mode. Couldnt replace control, was sent with wrong control. Re ordered control. Rescheduled with customer. No leaks at this time. Job complete ; ordrng 1 W11116592 (cntrl-elec)"

Near Leander, TX 78641

David S

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven not heating properly. I inspected the unit and work area.I found the oven hot and just used. I entered diagnostics and found fault code f6e4 UI to control state. I gained access to the appliance manager and verified everything is plugged in correctly. I checked resistance to the bake broil and oven sensor, all are testing with in range. I am ordering the appliance manager and the console according to tech sheet to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"

Near Liberty Hill, TX 78642

Tommy

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for unit not heating during bake. Upon arrival found that unit was intermittently heating. Could hear control bake relay clicking and chattering on occasion. Ordering control .; ordrng 1 W11261167 (CONTROL )

Near Killeen, TX 76542

Job Details: 12/16/2020

RANGE GE JBP66SM3SS Arrived to install previously ordered parts. Removed and replaced the element and infinite switch.Reassembled and unit tested as designed.Job completed

Near Copperas Cove, TX 76522

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDFE104HPS1 Arrived on site to inspect dishwasher with extremely long running time. Ran dishwasher and diagnostics to reset the control. Unit now operates as designed. No leaks detected at time of service. Job completed. Customer satisfied

Near Austin, TX 78746

Kevin

Job Details: 12/16/2020

WASHER MAYTAG MVWB835DC4 "Arrived on site and inspected washer and found saved error code F8E1, Set washer into a diagnostic cycle and found there is no water flowing from the cold water valve. Sound cold water tap/source behind washer is off. After turning it on washer is now able to complete a diagnostic cycle and its working properly. A week prior apartment maintenance was looking for a leak and left The cold water valve turned off.

Near Austin, TX 78737

Leonardo

Job Details: 12/16/2020

VENTHOOD WHIRLPOOL KVWC956JSS0

Near Austin, TX 78749

Leonardo

Job Details: 12/16/2020

OVEN LG LRG3193ST/00 Arrived on site to test unit for not heating. Test unit and found bad igniter.

Near Austin, TX 78734

Robert

Job Details: 12/16/2020

DRYER AMANA NED4655EW1 Arrived on job to replace previously diagnosed parts. Found the cutoff switch not working properly. Replaced cutoff and test.

Near Austin, TX 78741

Kevin

Job Details: 12/16/2020

DISPOSAL WHIRLPOOL GC1000PE4 "Arrived on site and sound garbage disposal motor is not turning, replaced it with a new one and insured is operating properly, job complete"

Near Austin, TX 78747

Richard

Job Details: 12/16/2020

RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for the oven control panel has a dent. Replaced dented control panel and all tested good. Complete

Near Andice, TX 78628

Jonathan S

Job Details: 12/16/2020

OVEN WHIRLPOOL WOS51EC7HS02 "Arrived on site for door not unlocking after self clean. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found no errors. Performed component activation and tested door lock 3 times and found responsive. Found failure occurred due to thermal expansion. Customer complained of glass appearance after self clean (see SD-QuickPic). Was able to remove film with dry eraser (see SD-QuickPic). All operations tested good."

Near New Braunfels, TX 78132

Noah D

Job Details: 12/16/2020

RANGE WHIRLPOOL KCGS356ESS00 "Arrived on site to inspect burner for not lighting correctly, upon inspection found the front right burner was the wrong size orifice, replaced orifice with correct white labeled orifice. All functions returned. Complete"

Near New Braunfels, TX 78130

Noah D

Job Details: 12/16/2020

WASHER WHIRLPOOL WFW560CHW1 "Arrrived on site to inspect washer for lights being out, checked all functions of washer and found no lights out after reset, all functions worked. Complete"

Near New Braunfels, TX 78132

Noah D

Job Details: 12/16/2020

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not heating correctly, upon inspection found no error codes or any issues with oven, calibrated lower oven up 5 for customer. Tested all functions with no issue. Complete"

Near Burnet, TX 78611

Tommy

Job Details: 12/16/2020

REFRIGERATOR FRIGIDAIRE LGHB2869TF6 Arrived onsite for ice maker not making ice. Upon arrival found that unit was receiving voltage but ice maker was not calling for water and wouldnt twist during tests. Replaced ice maker and tested. Unit is now operating as designed. Job Completed.

Near McQueeney, TX 78123

Noah D

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for freezing food in fridge, upon inspection found the temps set to 42 and the fridge was still freezing in all sections, changed damper and UI to fix temp issues. Complete"

Near Temple, TX 76502

Tyler

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL ER2CHMXPQ04 Arrived on site for refrigerator leaking water into fridge. Upon arrival I found that water was indeed leaking into the fresh food compartment from the freezer and upon further inspection of the freezer I found that the drain line was once again clog ended up clearing out the drain and made sure the water was pouring down the drain line into the drip pan as designed. Unit is now functioning 100% as designed and is allowing water to drain to the drip pan I did inform the customer however that if this issue was to happen again we need to Hey search and see if theres any way that this unit can get some sort of drain line adoption kit that could prevent hot air from going up inside the line. Call complete

Near Harker Heights, TX 76548

Tyler

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL MDBTT50AWS Arrived on site for dishwasher not powering up and cycling correctly according to the customer. Upon arrival I verified that the terminal area underneath the dishwasher was receiving 120 V from the main power cord and that the main control itself is also receiving the same 120 V and then found that the UI display was not responsive eat so we tried to hit a button and sometimes would select a cycle that you were trying to select another times would not turn on about how many times you try to push a button and then check voltage to the UI and found that it was receiving proper voltage but at this point the UI is not able to register customer input

Near Woodway, TX 76712

Jonathan M

Job Details: 12/16/2020

OVEN WHIRLPOOL WOD51EC0HS00 I called Techline and spoke to Dustin SR# 7729519062. He advised t this point to replace both appliance managers and the console. Ordering parts and office will need to contact customer about reschedule date due to psp item. Please schedule a visit for two hours due to limited spacing inside the kitchen area. Will require additional time to ensure proper care of the unit and surrounding area.; ordrng 1 W11261169 (cntrl-elec)

Near Temple, TX 76502

Tyler

Job Details: 12/16/2020

WASHER WHIRLPOOL NFW5800HW0 Be on site for washing machine that would not power on and then cycle through the settings correctly that the customer would set it to. Upon arrival I entered a diagnostic mode to verify if there are any error codes but upon entering diagnostics I could not find any error codes present or stored within the unit. I then ran a normal cycle on the unit and found that one start was pushed in the unit tried to run the timer on the UI account down but nothing would ever happen inside the rest of the washer. I then contacted whirlpool tech line (Sr#7729520130) and was informed to normal the red white and blue wires to the J connector going from the stater motor to the ACU and was able to verify that the ohm resistance was at 13 with only a few fluctuations. At one point during the ohm test I did however get a split second reading of 38 homes which concerned techline a little bit and they stated that the probable cause is the rotor and stater motor are now having a

Near Killeen, TX 76549

Job Details: 12/16/2020

MICROWAVE FRIGIDAIRE FFMV162LSA "Arrived on site to inspect microwave not heating properly. Confirmed complaint checked unit found the wave guide, microwave door, and interior of unit all need to be replaced. Parts needed to complete the repair arent cost effective and unit should be replaced.AHS notified ; ordrng 1 5304464061 (cover WAVE GUIDE ) and 1 5304464099 (switch) and 1 5304464253 (hi volt capacitor) and 1 5304477387 (door assy) and 1 5304509457 (LATCH HOOK) and 1 5304509459 (SWITCH) and 1 AUTHORIZATION (FOR COSTLY REPAIR )"

Near Austin, TX 78717

Justin

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for a combination wall oven with the microwave door not closing. Upon further inspection found the unit to have bad hinges not allowing the door to stay closed and pull back open. Ordering both door hinges for microwave. . ; ordrng 2 W10874474 (MW DOOR HINGE)s

Near Killeen, TX 76549

Job Details: 12/16/2020

DRYER WHIRLPOOL WED5100HC0 Arrived on site to inspect dryer not drying. Tested unit and found the issues were coming from the dryer vent System. Dryer works as designed. Discovered the water was coming from the buildings ventilation system causing clothing not to drive properly the first time. Customer will contact landlord to get renovation system cleaned and clear of all water. Job complete.

Near Austin, TX 78750

Luis

Job Details: 12/16/2020

REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install parts tech support recommended. Found no refrigerant in system,checked evaporator no traces of dye,removed 3 way valve and drier,found cap tube brittle and broken at liner wall.

Near Manor, TX 78653

Scott

Job Details: 12/16/2020

RANGE WHIRLPOOL AGR5330BAS3 Arrived on site for gas leak . Checked all back and top burners connection with liquid leak . No leaks were detected . Didnt smell any gas as well while servicing . No gas leaks detected at time of service. Job complete .

Near Georgetown, TX 78628

Lou

Job Details: 12/16/2020

REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect refrigerator ice maker not dispensing or making ice. Upon further inspection, I tested the ice maker in diagnostics test #120. The IM harvested, but I found the fill tube heater wires tangled in the tray. I removed the ice maker and found the harness had broken at the fill tube opening and could not be spliced together for a temporary fix. Also found the right RC door gasket badly torn. When I tested the ice dispenser, I could hear the motor but it sounded like, it was dragging. I removed the bin and retested and the motor sounded normal. I tested the auger inside the bin and found it bound up with hardened grease and would not turn easily. I am ordering the fill tube harness, RC door gasket and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts.No water leaks observed during service and ice maker turned off. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10917313 (gasket-dor) and 1 W11366500 (

Near New Braunfels, TX 78132

Noah D

Job Details: 12/16/2020

RANGE WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop for orange flames, customer had moved terrarium and had controlled humidity on ac..... Techline stated that terrarium was still cause of orange tipped flames, proven by opening doors for 5 min which cleared orange tips. Sr# 7729515704. Complete"

Near Belton, TX 76513

Jonathan M

Job Details: 12/16/2020

OVEN WHIRLPOOL GBS307PRY01

Near Austin, TX 78748

Leonardo

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for not heating. Test unit and found bad dispenser. Opened new dispenser and its wrong color. Ordering new dispenser rescheduled for Friday. ; ordrng 1 WPW10671905 (DISPENSER)

Near New Braunfels, TX 78132

Andrew

Job Details: 12/16/2020

RANGE WHIRLPOOL WOS31ES0JS01 Arrived on site to test unit for no power. Found proper voltage going to thermal fuse but not coming out of fuse. Needing thermal fuse to fix issue. ; ordrng 1 WPW10545255 (fuse-thrml)

Near Kyle, TX 78640

Andrew

Job Details: 12/16/2020

OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site replace parts from previous diagnosis. Replaced control and console. Found control W11261169 was damaged in box. Office to reschedule.; ordrng 1 W11261169 (cntrl-elec) and 2 WP4449751 (thrmst-fix)s

Near New Braunfels, TX 78130

Noah D

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for not dispensing water, upon inspection found no issues with filter or tubing, tested for water past valve and found none. Ordering valve. Office to reschedule ; ordrng 1 w11043013 (VALVE)"

Near Austin, TX 78744

Kevin

Job Details: 12/15/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and found dishwasher is not heating at the end of the diagnostic cycle. Found wire is loose inside harness connector to control board, after resetting connection ran diagnostic cycle again and it is heating properly, job complete"

Near New Braunfels, TX 78130

Andrew

Job Details: 12/15/2020

UNKNOWN UNKNOWN VAN NISSAN

Near Austin, TX 78733

Kevin

Job Details: 12/15/2020

DISHWASHER JENN-AIR JDB9200CWS2 Arrived on site and inspected dishwasher and found several pivoters and positioners are broken on top rack will need to bring back replacements; ordrng 2 WP8539102 (Positioner)s and 4 WPW10082853 (Poviter)s

Near Killeen, TX 76549

Job Details: 12/15/2020

WASHER MAYTAG MVW6230HW0 Arrived to inspect washer issues.Discovered the tray was defective.Removed and replaced it.Customer satisfied.Job completed

Near Georgetown, TX 78628

Justin

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for refrigerator with no cool in RC. Tested damper, FC fan, thermistors, and control and all tested good. Upon gaining access to damper the damper housing cracked. Will order and replace. Found bi metal to be open and not allowing defrost. Ordering bi metal to replace.; ordrng 1 W11260592 (EVAPORATOR HARNESS) and 1 WP12806701 (DAMPER COVER)"

Near Austin, TX 78745

Leonardo

Job Details: 12/15/2020

OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for over temp. Test unit and found opened sensor. Test unit and unit right at 353 degrees job complete.

Near Bastrop, TX 78602

Andy

Job Details: 12/15/2020

DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer not drying properly ad unresponsive UI. Tested and inspected unit and found some buttons on UI not working. Including start button. Could not test heating due to start button not working at time of service. Ordering UI and will need to test heating once installed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11378949 (UI)

Near Austin, TX 78717

Justin

Job Details: 12/15/2020

WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to install previously diagnosed parts. Upon arrival found tub filled with water and I emptied. Checked for voltage at control and was good. Checked voltage at J12 connector and was good. Installed new control and calibrated unit. Ran test cycle after and found tub did not drain water during test. Manually tested drain and it did not function. Emptied water. Found circuit open on drain at control, checked drain connectors and found open. Found bad drain pump. Installed new drain pump and tested unit. Unit now working as designed. Call complete."

Near Georgetown, TX 78626

Kayman

Job Details: 12/15/2020

MICROWAVE KITCHENAID KMHC319ESS5 Arrived onsite to install previously diagnosed parts. I installed the convection chamber and re installed he unit. After testing the customer said the unit sounds much better. Job complete.

Near Austin, TX 78717

Justin

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for refrigerator with dented doors. Upon further inspection found large dents in FC and RC door. Uninstalled and installed new doors. Call complete.

Near Austin, TX 78748

Jacob

Job Details: 12/15/2020

WASHER MAYTAG WTW7000DW4 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete

Near Austin, TX 78751

Scott

Job Details: 12/15/2020

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for leaking washer . Found bellow torn in couple places . Replaced bellow ,ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."

Near Cedar Park, TX 78613

Tommy

Job Details: 12/15/2020

WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for previously diagnosed parts. Upon arrival replaced interior drain hose and tested found unit operating as designed but not level. Leveled unit tested . Unit tested good no signs of leaks during service. Job Completed.

Near Austin, TX 78751

Scott

Job Details: 12/15/2020

Near Temple, TX 76502

Wesley

Job Details: 12/15/2020

OVEN WHIRLPOOL KEHC379JSS08 Arrived onsite and found unit slightly off in temp. Customer needed help with calibration test and calibration.

Near Woodway, TX 76712

Jonathan M

Job Details: 12/15/2020

MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for a microwave door that is scratched. Inspected unit and work area. Found minor scratch on the top hand of the door. Replaced microwave door and tested unit. Unit is working as designed. Call complete.