BT arrived to diagnose ice machine. I ran the unit through diagnostics and found no issues through all functions. Verified electrical outlet. No further service could be preformed. No water leaks found during service.

"Arrived on site. Found water not draining from machine,found kink at external drain hose,customer will need to have a plumber replace drain hose or reroute drain hose"

"Arrived on site for no ice. Lowered shut off arm,icemaker ran harvest no water to icemaker valve energized. Removed kickplate found no water line to unit,removed unit from,its enclosure no water source to back of unit"

Arrived on site to test unit for tripping breaker. Spoke with Techline and found no issues with unit currently. Was referred to SP#W11525530 and advised customer to have electrician further assist with GFCI/AFCI breaker as no issues with unit. SR#7734692496

Arrived on site to test unit for stuck orifice on center burner. Replaced burner and converted to propane. Ensured rest of unit was converted properly. Unit working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for not advancing past sense mode. Found error code f7e1(motor engaged during wash). Found run cap was leaking oil. Replaced capacitor, unit working as designed. No leaks detected. Job complete."

Arrived onsite for Fridge is humming. Upon arrival. Inspected unit and compressor was running. Found condenser tubing is vibrating against tubing going into Refrigerator cavity. Used pads to quite the noise. Unit is operating as designed. Job complete

Arrived onsite forunit shaking violently. Upon arrival ran diagnostics and there were no saved error codes. Ran manual spin test and unit spins as designed. Ran a drain and spin cycle and unit operates as designed. Found right front leveling foot was not leveled. Adjusted foot. Unit is now leveled. Ran a quick cycle with laundry. Unit operates as designed . No leaks present at this time. Job complete

"Arrived on site and found low ice production, refrigerator is currently running a defrost cycle. Checked temperature anyway and it is 29? Found a small amount of ice production in the bin and the water dispenser pressure is weak. Customer has a new filter and changing it out has improved water pressure on the dispenser. Exposed icemaker and found some frost but no other issues, ran test 44 and 45 on the icemaker and both ran correctly. Exposed evaporator and did not see any defrost issues. Issue may have been due just to water filter, customer is going to monitor it, job complete"

"Arrived on site for refrigerator ice maker, inspected unit and work area. CX complaint is that ice is not dispensing. Found normal ice in ice bin, but shaft and coupling was broken on ice bin. Installed shaft and coupling and tested ice dispenser. Unit is working as designed. O water leaks present at time of service. Job complete."

"Arrived on site and replaced parts diagnose by previous technician, sent a short video to KV/service management of solenoid working. However if issue continues pre-order the solenoid, job complete"

"Arrived on site for cooktop, inspected unit and work area. CX complaint is that FR burner is not igniting properly. Tested unit and FR and FL burner heads were not igniting properly. Modified FR and FL burner heads. Tested unit. No gas leaks present at time of service. Unit is working as designed. Job complete."

Arrived on site to install the heater per the special project. I installed the heater and then test the unit. I found it working as designed with no leaks present at the time of service. Call complete.

Arrived on site for a dryer not heating. I test the unit and found the flame not igniting. I ohmd out all components and found the ignitor open. I replaced the ignitor and the unit began working as designed. Call complete.

"Arrived onsite to inspect refrigerator not cooling. I temperature tested FC and got 65?. I checked pressures of the sealed system and the pressures were low.I found a pin hole leak on the yoder loop were the splice was put on the condenser.I used my torch kit to seal the pin hole, vacuumed the system and recharged it. I tested unit. Operational test good, no leaks observed during service. Call complete."

Arrived onsite to inspect oven powering off during cooking. I found error code F2E1. I tested unit in a bake cycle and I found the control panel failing giving F2E1 with proper voltage going to it. R/R UI control and tested. Unit is now operating as designed. Call complete.

JM: Arrived onsite to inspect washer making scrapping noise. I placed unit in a diagnostic cycle. CX reported that the sound she was hearing was when the unit would agitate. I instructed the CX that the unit is operating as designed. No leaks observed during service. Call complete.

Arrived onsite for a washer that is showing a F02 code. Upon arrival I found that the cx had already taken the top off of the machine. And the drain hose was not installed properly I corrected the drain hose then checked the drain pump trap and and found it clogged. I cleared it and then checked the impeller for anything obstructions and if the motor on the pump was hot all checks good. I ran a few quick wash and drain cycles and found unit operating as designed. Job complete.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new gasket and clip and tested unit and found unit operating as designed. No leaks Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the cam retainer being damaged, I removed and replaced the retainer and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site ,replaced heating element for special project . Ran diagnostics per whirlpool specs. All checked normal. No water leaks detected at time of service. Job complete ."

"Arrived on site for burning smell and vibrating dryer . Found belt wasnt on tension pulley but on shaft of pulley . Causing smell and vibration. Reset belt and all checked normal. Called safety , same sr number . Also recommended custome clean exterior venting . Job complete"

Arrived on site for washer making rattling noise . Found warranty company dispatched wrong model number . Talked to MS . Customer will need to reach back out to warranty company and have then dispatch with correct model.

"Test 56 shows E0, freezer temperature is 7 degrees, test 57 runs properly but test 45 water line is frozen. After thawing water line with steamer it will now fill with water properly. If issue continues heater will need to be replaced, job complete"

Arrived on site to diagnose a refrigerator that is not sealing properly. Found gap between cavity and lower mullion. Sealed gap with food grade silicone and no other repairs needed. No leaks were found at time of service.

Arrived on site to diagnose vent hood that is not running the motor. Tested unit and found no response from motor. Checked wiring and found the motor power wire backed out of the connector due to a bent terminal. Corrected terminal and reseated. Tested unit and verified all working as designed. Call complete.

"Arrived on site to diagnose range not heating to temp in oven. On arrival spoke with homeowner who advised me the inspector had said it wasn't heating hot enough after measuring with an IR thermometer. Tested unit and measured Temps. Found Temps exactly where they need to be, averaging 355 degrees. Advised an IR thermometer will not give accurate readings of oven temp, and its working as designed. Call complete."

Arrived on site to diagnose a range with a burner not lighting. Found wiring with thin insulation allowing sparking to case. Reinsulated wiring and tested unit. Found all is working properly at this time.

"Arrived onsite for dishwasher not drying dishes. Upon arrival inspected unit. Found unit is new and has not had rinse aid introduced. Instructed customer on use of rinse aid, water temperature, loading of dishes and material use. Unit is functioning properly."

"Arrived on site. Ran diagnostics unit powering off while running evaporator fan motor,diagnosed a defective fan motor,replaced fan motor,powered unit on fan powered on.

"Arrived on site for no ice,not cooling correctly and customer having to power unit on and off. Ran diagnostics found unit would exit out of diagnostics and shut off,after shutting off unit would power on and off. Diagnosed a defective main control,replaced main control powered unit on unit powered on ran diagnostics evaporator fan not powering replaced defective fan motor fan powered on. Fan covered by appliance express warranty.

Arrived onsite and found unit with torn right side gasket. Advised customer on water pressure and filter replacement. Also set unit to 8 hr defrost. Reset unit for possible door alarm glitch

"Arrived on site for not dispensing water or ice. Found broken wires at door hinge,repaired wires,tested water and ice,water dispensed,found ice door sticking installed ice door kit. Tested dispenser u it working as designed.

Arrived on site for a dishwasher not draining. I test the drain and found it would hum but not drain. Upon further inspection I found glass inside of the filter area. I removed it and the unit began working as designed. Call complete.

"Arrived on site for a washing machine that is not allowing very much cold water into the unit. Inspected unit and work area. Did confirm the customers complaint and found the hot water valve pulling in a decent amount of water but the cold water valve barely pulling any water in. Found correct voltage going to the valve. Replace the water valve and test of the unit. The unit began to work in operate as designed.

"Arrived on site to diagnose dishwasher that was not draining at all. Tested unit and found standing water, but no draining. Found a new disposal was installed and still had the knockout installed in it. Removed knockout. Tested unit and verified proper draining. Call complete."

Arrived on site for refrigerator needing new gaskets. Upon arrival confirm complaint and found multiple tears all over all three door gaskets. I installed all three door gaskets reshaped and molded them to the liner and ensure that there were no air leaks on any of the doors. Collected amount from quote given. Call complete

"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and check voltage to the unit. Found proper voltage. Disassembled the unit and found the elements open. Replaced the element and tested the unit. The unit begin to work and operate as designed. Call complete."

"Arrived on site for washer not functioning. Upon arrival confirmed complaint. After further testing I found rusty cold side inlet hose as well as a bad cold side inlet valve, control, and lid lock. Found f5e2&3, f8e1 and f2e1 in diagnostics.

Arrived onsite for not heating and found unit operating with failed cut off. . Completed repair and recommended having the duct cleaned to prevent overheating and backflow.

"Arrived on site to inspect refrigerator with frost built up inside. Upon further inspection, I tested temps in the FC=11 degrees and RC=44 degrees. I found the RC section with ice built up at the bottom of the evap,cover (photo). Also, I found moisture on the cabinet liner in the FC section with some frost on the back wall (photos). I inspected the door gaskets and found the FC door gasket has a gap along the bottom of the door and the RC gasket has a gap at the bottom corner near the mullion (photos). I placed the unit in diagnostics and tested the thermistors and fans and all passed. I contacted techline and spoke to Chris and advised of the complaint and my findings. Chris requested photos and I provided photos of the cabinet behind the toeplate using a long piece of straight cardboard to show the metal is bowed and creating the gap with the gasket (photos). I provided several photos showing the bowing and how the center mullion sticks out away from the cabinet as well. No water leaks observed during service, job completed."

"Arrived onsite for MAKING A NOISE SIMILAR TO BEFORE REPAIR. DOOR IS VERY LOOSE, STILL ON THERE BUT DROPS DOWN. Upon arrival test unit and found noise coming from blower area. Inspected blower and found screw on housing was not secured. Secured screws on house and test unit. Unit is now operating as designed. Inspected door and found bottom of hinge is worn. Need to replace hinge Replaced hinge and door now opens and closes correctly.

"Arrived onsite for ERROR CODE F8 AND IT WONT DRAIN - MAKING A HUMMING/BUZZING NOISE LIKE ITS STUCK. CANT UNLOCK. Upon arrival inspected unit and door is locked with water inside. Ran diagnostics and got F9-E1 long drain,F3-E0 F5-E2 lock failure,F8-E1 valve failure , F8-E3 overflow, F0-E2 over suds, F5-E2 lock failure. Test unit and drain pump has failed. Removed front panel and inspected drain pump. Found debris in filter and caught in impeller causing impeller to fracture. Need to replace drain pump. Replaced drain pump and test unit. Unit operates as designed. No leaks present at this time.

"Arrived on site to diagnose refrigerator that had been making some noise and had some fluctuating cooling. On arrival checked Temps and found RC at 39, FC at about 12 degrees. I checked all components and found the sealed system working properly. No excessive Amp draw from compressor, healthy frost pattern on evaporator. Fans are blowing good, and no indication of failure in the control. I found the drain tube had a ton of space / gapping on the sides of it going into the cabinet, so I used some truck stock permagum to fill the space around the drain tube and seal it, also sealed liner with adhesive. Door gaskets sealed. Could not find any other failures with unit. Issues with Temps are either from an air leak causing excessive ice or liner is thinning out keeping unit running. No other repair recommended. Call complete."

Arrived on site to test unit for unit not washing correctly. Test unit and found unit not draining correctly. Test unit fans found glass in the unit and found plastic stuck in drain motor. Removed plastic test unit and unit test good job complete.

Arrived on site to replace broiler element. Replaced element test unit and unit heating correctly job complete.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it harvested, but failed to complete harvest and dispense water into the tray. I removed the ice maker and found the heater had corroded and shorted out. I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."

Arrived on site to test unit for red dot. Found red dot to be unit not connected to Wi-Fi. Connected unit to Wi-Fi

"Arrived on site for washing machine drain motor running constantly, and the lid being locked. I opened the lid and unlocked the door. I removed the clothes in the unit. I was able to get the unit into diagnostics mode. I found it filling, but throwing an F3e1 water level system error. I removed the pressure hose and blew through it. I tested voltage to the sensor and found proper voltage

Arrived on site and found homeowner has not had an electrician out yet. 10 paired old control board and new control board and all motor and new motor and dryer still loses power very quickly and shows a PF. Lights in the room also visibly flicker. Customer is now convinced that they have a power issue not an issue with the dryer

"Arrived on site for wall oven, inspected unit and work area. CX complaint is that wall oven door latch is not engaging and unit will not work. Removed control panel and inspected latch. Latch motor mechanism was broken. Replaced latch and tested unit. Unit is operating as designed. Job complete.

Arrived onsite for unit not draining. Customer had ordered a sump and motor. Found drain issue due to recently replaced disposal without tab removed. Cleared tab and tested unit. All checks good.

Arrived onsite for bearing noise. Completed repair and tested. All checks good.

Arrived onsite and installed new wiring harness to repair unit wiring issues. Tested unit and reinstalled. All checks good.

Arrived onsite for WHEN IT STARTS TO FILL WITH WATER IT SQUEALS REALLY LOUDLY. Upon arrival ran diagnostics and there were no error codes. test unit and found only filling with old water the valve solenoid makes a loud buzzing sound. Need to replace valve. Replaced valve. Unit is now operas designed. No leaks present at this time. Job complete

Arrived on site for dishwasher not dissolving the soap. I inspected the unit and work area. Found no fault codes in diagnostics. I found the unit spraying and switching zones as designed. I found both spray arms clogged. I cleared the spray arm jets. Job complete.

Arrived on site for laundry beads put in dryer . Cleaned out beads and lint

Arrived onsite for washer not responding or turning on. Upon arrival inspected unit. Found unit totally non responsive. Checked power supply and found open ground on outlet. Used extension cord and power unit. Found UI communication error. UI no longer communicating with control. Potential shorted due to outlet. Replaced control and tested. Unit is now functioning properly. Notified customer not to use utility outlet until fixed. Job complete

Arrived onsite for range display scrolling and blinking. Upon arrival inspected unit. Found issue on display present and will not clear. Also found that the unit has an error code preventing oven from being used. F3E0 shorted oven temperature sensor. Disassembled unit and accessed harness to sensor. Sensor ohmed 1098 at room temperature. Found main control causing error code by not reading the temperature correctly and also causing the display to flicker.

"Arrived onsite to inspect dryer drum not turning. Upon arrival CX reported that the drum turns, but when it does it makes a very loud screeching noise. I tested the unit and the noise is coming from the blower wheel. I found two broken pens, a mangled nail, and some sling shot pellets in blower wheel. I cleaned out the blower wheel and tested. Operational test good. Call complete

"Arrived onsite to inspect dishwasher not draining. I found an obstruction in the pump and cleared it. I tested the unit. Operational test good. However, the water intake gasket is leaking water and the inlet water line from the home has a small leek from the crimp on the hose. CX has elected to replace the reservoir himself. Call complete.

Arrived onsite for a dryer that the drum lamp turns on when the door is opened but the unit will not turn on. I found the main control not sending 5 volts to the control panel. The main control was getting supplied with 123VAC. The main control would need to be replaced

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the inner drain hose and tested the unit. Found water leaking from the drain hose on the back

"Arrived onsite to inspect dryer with the start button disconnected and dropped down inside the console. I found the start button in the console the start button is broken and needs to be replaced. R/R start button and tested. Unit did not start. Tested thermal switch and the thermal fuse needs to be replaced. R/R thermal fuse and tested. Unit is now operating as designed. CX reports sometimes her clothes dont completely dry when the dryer is set to a sensing cycle. I found that the dryer legs were completely up and the dryer needed to be leveled. Leveled the dryer. Call complete.

"Arrived on site for dryer not starting . Found timer knob broken and just spinning around on timer shaft .

Arrived on site to test unit for no ice production. Found error code e2(lost home position). Ice maker did not respond to diagnostics. Recommended replacing icemaker but customer stated she knew it would need new icemaker just wanted it confirmed

"Arrived on site to diagnose washer not getting cold water. Ran unit on hot and cold and only got water from 1 side, indicating bad valve. I also found the hoses were backwards. Replaced valve and put hoses in correct spots. No water leaks found. Call complete."

"Arrived onnsite to follow up on sealed system repair for failed compressor. Pierced system and found pressure still remaining. Evacuated system and replaced compressor and dryer. Vacuumed system for 30 minutes and verified good pressure held. Did find a large amount of oil in the system which appears to be cleared now. Pressures held. Charged to 5.9 Oz R134. Tested and verified good pressures and unit working as designed.

"Arrived on site. Pierced valve on low side found dye in valve,checked low side pressure reading -20 no traces of dye in compressor compartment,removed both evaporator covers no traces of dye on either evaporator possibly leak internally.

"Arrived on site for no ice,not cooling correctly and customer having to power unit on and off. Ran diagnostics found unit would exit out of diagnostics and shut off,after shutting off unit would power on and off. Diagnosed a defective main control,replaced main control powered unit on unit powered on ran diagnostics evaporator fan not powering replaced defective fan motor fan powered on. Fan covered by appliance express warranty.

"Arrived on site to diagnose ice machine producing no ice. Ran unit through diagnostic mode and found all pumps working good. Found compressor is coming on, but not producing any cooling at all. Evap/chill plate felt room temp and never gained any frost or cool. Unit has sealed system failure. Ordering parts for sealed system repair. Office to schedule with sealed system tech. ; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 WPW10200037 (Ice Machine Drier) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dye dryer) and 1 WP2313624 (Condenser)"

Arrived on site for door and control not even . Found control panel plastic tab broken off . Ordering Control outer . Call to set return ; ordrng 1 W11179877 (Panel control)

Arrived on site to diagnose a washer that is not cycling properly. Found suspension worn out and replaced it. Also found during testing the basket is cracked around driveshaft. Basket will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10554251 (Basket)

"Arrived on site for refrigerator, inspected unit and work area. CX complaint is that IM is clumping and not dispensing ice. Retrieved temps @ FC -4? and RC 27?. Entered diagnostics and test IM. IM passed all tests. Called WP techline and spoke with Steve SR# 7734681021. Techline recommended CX empty ice bin every week and to replace ice door. Office to order parts. Will return on Friday, 9/30 AM. No water leaks observed at time of service. ; ordrng 1 W11423781 (Ice door)"

"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant and then removed and replaced the compressor, dye drier and service port. I vacuumed to 430 microns and then rested the system for an additional 15. Seeing no loss of vacuum, I charged with the MFG prescribed refrigerant charge and tested. I found the RH RC door gasket torn at the bottom corner on the mullion side and I could see into the RC section. Office to authorize and order the gasket and contact the CX to arrange return service. No water connections to unit.; ordrng 1 W10846057 (RH RC Gasket)"

"Arrived on site to inspect washer drum moving too much. Upon further inspection, I placed the unit in diagnostics and tested. During the spin cycle, I found the tub/basket are moving around more than normal. I tested the suspension rods and they are good. I removed the agitator and found the spanner nut not tightening. Removed and replaced the nut and retested. Unit is operating as designed. Customer advised the unit is leaking water at the front right corner on the floor. I tilted the unit back and found a small amount of water on the floor at the front right corner. I retested the unit and tested the recirculating pump and found water leaking out from the tub ring. I found where grooves are cut out on the ring from the factory and when the water stops flowing from the hose, water is trickling down the tub ring to where the cutouts are and leaking out of the ring as the cutout is too deep and is all the way through the plastic. I made a temporary repair until I can get back with a new ring. I am ordering the ring and will return on 09/30/22 AM. No water leaks observed at the end of service.; ordrng 1 W11590590 (Tub ring)"

"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found the back right burner flame goes low when using other burners. I adjusted the flame on the burner and retested and it is operating as designed. When I removed the burner cap, I found baking soda in the burner head ports restricting the gas flow which is why the flame was going low when using other burners. Cleaned the burner head and retested and it is operating as designed. I found the front right and left burners were taking longer than normal to ignite and when they do ignite, the flame is shooting out causing soot on the burner heads. I attempted to adjust the burner head gas ports and it continued to take too long to ignite. I removed and replaced the front left burner head and retested and it is operating as designed. I contacted techline to report my findings and spoke to Bruce and advised of the complaint and my findings. Bruce recommend checking gas pressures and replace the burner heads and caps and check orifices per service pointer #W11438074 and provided SR#7734687481. I am ordering the orifice kit per SP and CNOTE-LSO and will return with the front right burner head. No gas leaks detected during service and office to schedule return service.; ordrng 2 W11502161 (Orifice kit)s and 1 CNOTE (LSO)"

"Arrived on site to inspect range oven bottom panel and cooktop burners. Upon further inspection, I tested the cooktop burners and all are operating as designed. The customer provided a video of the issue they were seeing which was the burner flames too large on one side due to the burner cap not being positioned correctly. I demonstrated to the customer how those flames are produced and demonstrated when the caps are corrected. Also, I found the oven bottom panel bent on the bottom right corner. I adjusted the panel and reset it into place, but the panel is not fitting properly due to the damage. I am ordering the bottom panel and scheduled return service for 10/04/22. No gas leaks detected during service.;

"Arrived on site for washer leaking . , found leak around fabric softer dispenser . Ordering softener dispenser . No other water leaks detected at time of service. Call to set return ; ordrng 1 W11175629 (Dispenser)"

Arrived on site for range control tuning on by itself. I inspected the unit and work area. I found fault code f2e1 in diagnostic and found the control turning itself on when inspecting the unit. It will need a new control. The office will reschedule when we have an eta on the part.; ordrng 1 W10894098 (Control ui)

BT arrived to inspect oven. Upon inspection I found the left metal frame was bent. This allows excess heat to escape the oven. Due to safety conditions Ive ordered a replacement bracket. No gas leaks found during service. ; ordrng 1 W11209792 (Door bracket)

"Arrived on site for dryer not heating. Upon arrival confirmed complaint and found stable power connection but found cause of failure was terminal connection Fried up. Was able to install new terminal block(from job355183) and was able to reuse power cord, and found dryer fully heating as designed with no failures. Call complete ; ordrng 1 279320 ((Terminal used from job number 355183) dont order)"

"Arrived onsite for refrigerator that is making a beeping noise. Upon arrival I checked the ui and found that the ui was loosely fitted in the door, I replaced it with a new one. Upon further inspection I found that the freezer door leaning forward at the top, away from the door switches. I adjusted the door so now it is sitting straight up and down give it it the best chance to actuate the door switch properly. I then Leveled unit as I was doing so I found the the right door gasket was torn I am ordering x1 door gasket. ; ordrng 1 W10830055 (GASKET-FIP)"

Arrived onsite for washer found this apartment was having dryer issue. On inspection there was no power! Tested the outlet and was 242vac at the wall. Gain access to terminal block and when I went to plug it in it sparked. On further inspection the L1 wire had melted into the the ground wire causing the spark. Created a ticketed and will order parts.; ordrng 1 WP3397659 (Terminal block) and 1 279393 (Screw kit) and 1 279318 (Splice kit)

"Arrived on site and found no ice production. found Test 120 passes, test 97 passes, test 29 is 18, Test 26 is 51, test 31 is 32, test 56 fan is on, attempted to disassemble freezer to inspect evaporator and evaporator cover is frozen in place. Will need to bring back freezer harness with thermistors and control/UI kit; ordrng 1 W11395558 (Frzr Evap cover) and 1 W11533213 (Ui) and 1 W10911358 (Harness wire) and 1 W11614809 (Evap harness with thermistor)"

"Arrived on site to inspect washer drum moving too much. Upon further inspection, I placed the unit in diagnostics and tested. During the spin cycle, I found the tub/basket are moving around more than normal. I tested the suspension rods and they are good. I removed the agitator and found the spanner nut not tightening. Removed and replaced the nut and retested. Unit is operating as designed. Customer advised the unit is leaking water at the front right corner on the floor. I tilted the unit back and found a small amount of water on the floor at the front right corner. I retested the unit and tested the recirculating pump and found water leaking out from the tub ring. I found where grooves are cut out on the ring from the factory and when the water stops flowing from the hose, water is trickling down the tub ring to where the cutouts are and leaking out of the ring as the cutout is too deep and is all the way through the plastic. I made a temporary repair until I can get back with a new ring. No water leaks observed at the end of service.; ordrng 1 W11590590 (Tub ring)"

Arrived onsite for Water Dispensing Slowly. Upon arrival test unit and water was dispensing too slow. Filter head is operating louder than usual. Need to replace filter housing. Rescheduled for Thursday;

"Arrived on site for refrigerator not coolin. Upon arrival confirmed complaint but found cause of failure was a defrost issue in fc side of unit. Found thermistors ohming at Fc evap thermistor 41k(buried in ice), rc thermistor 3k, found unit will new controls and fc harness asm. ordrng 1 W11478200 (Control box) and 1 W10898320 (Ui control) and 1 W11314839 (Harness) and 1 WPW10384183 (Thermistor)"

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found fresh food evaporator completely frozen over. Customer stated multiple companies have been out to address this issue and have failed in repair. No good record of what has been previously repaired. Ran diagnostics and evaporator fan is not functioning. According to manufacturer service pointer W11512766, the fan scroll assembly, thermistor, and updated UI electronic components need to be addressed. Customer asked for timeline, parts currently not available. Will notify customer of any updates. Will need to manually defrost before next visit. ; ordrng 1 W10316760 (Thermistor) and 1 W11098695 (Fan scroll) and 1 W11509092 (Updated UI) and 1 WP505587 (Sealer)"

Arrived onsite for failed knobs. Upon arrival inspected unit. Found all four knobs had failed. Notified customer that knobs are kit covered under warranty. Also found left front infinity switch needed replacement. Ordering switch; ordrng 1 W10911303 (Left front)

"Arrived on site and inspected cooktop and found F47 showing on display. A new module will be needed to correct issue; ordrng 1 W10857232 (Module), states that autho needed"

"Arrived to inspect no bake ignition and breaker tripping. I found the upper oven had never worked on this unit and the CX elected to ignore it for now. The lower had started tripping the breaker (GFI) and the igniter was visibly failed. The unit ignited a designed, but would trip the breaker after about one minute. I tested on three different circuits, all GFI, and the issue persisted. The gas valve will require replacement as well. Office to order gas valve. ordrng 1 WB21K10161 (Gas Valve, Lower)"

"Arrived on site to test unit for cosmetic damage, tested unit found handle scratched and broken, replaced handle, customer want the console replaced as well, console is dented on the left side, ordering part ; ordrng 1 W11175518 (Console stainless skin)"

Arrived on site to replace control board. Replaced board test unit and unit getting warm but still not hot. Found bad broiler ..ordrng 1 W10804429 (Broiler element)

Arrived on site to test unit for all burners have flames to high it to low. Test unit and found all burners have incorrect LP orifices. Will order new orifice LP kit ; ordrng 1 W10853432 (Lp conversion kit)

"BT arrived on site to inspect refrigerator. The compressor wasnt running. I put the unit in diagnostics and manually turned on the compressor. The unit is now cooling properly. I reset the breaker and the compressor kicked on immediately and the unit started cooling. The sealed system is in great shape. Further inspection revealed the right RC gasket ripped. No water leaks observed during service. ordrng 1 W10830274 (Door gasket)"

"Arrived onsite for Refrigerator still giving alarm that doors are open while they are closed. Alarm sounding . Upon arrival inspected unit and found. Door open light on , on the UI. Also found FC and RC lights are on even when doors are closed. Checked all connections on door sensor harnesses and are secured. Called techline for assistance. After series of checks tech recommended replacement of both door reed switches. Tech gave. Sr#7734683758. Ordering 2 Reed switches ; ordrng 2 W11115055 (Reed switch)s"

"Arrived onsite for DOOR DOESN'T CLOSE PROPERLY NEEDS ADJUSTMENT PLUS THERE APPEARS TO BE A DENT IN THE DOOR. Upon arrival,inspected unit and found unit is not leveled. Leveled unit and door closes correctly. Also found outer door panel is dented. Need to replace panel. Ordering panel ; ordrng 1 W11178669 (Panel)"

Arrived onsite for stopped working after first use. Upon arrival. Builder said that unit operates but that the wave guide cover is warped. Inspected and test unit . Unit heat and operates as designed. Need to replace wave guide cover. Need parts research for wave guide cover ; ordrng 1 Research (Wave guide cover)

Arrived on site to test unit for not cooling properly. Found ball of ice on top left evap around cap and suction tubes. Compressor running and hot pulling 1.4amps. Actual temp in unit is 20 degrees. Recommend replacing compressor and evap. Unit is 134a refrigerant. Needing 2 hours and SS tech on return visit. ; ordrng 1 W11174634 (Compressor) and 1 W11507067 (Evap) and 1 Wpw10143759 (UV drier) and 1 TJ90sf8404 (Access valve)