Service History 851

Near Austin, TX 78728
Thomas L.
Job Details: 04/01/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM01 Arrived on site for unit not cooling properly and not making ice. The temperatures are above normal causing the icemaker not to cycle. The temperatures are above normal due to a lack of refrigerant because of the leak in the evaporator and a contaminated compressor. Replaced and tested. All water connections are dry.
Near Kyle, TX 78640
Robert
Job Details: 04/01/2019
DRYER WHIRLPOOL MED6630HC0 "Arrived on job to replace panel. After taking dryer apart found panel is not damaged. Made adjustments to seating of drum. Ran test with a big load and with no load,all operation functioning properly.if noise comes back order drum."
Near Austin, TX 78737
Luis
Job Details: 04/01/2019
FREEZER WHIRLPOOL EV188NYWS02 Arrived on site for upper portion in freezer not cooling. Removed cover found fan motor not running removed harness checked voltage good 120vac at harness diagnosed faulty fan motor removed failed fan motor installed new fan motor powered unit on fan powered on unit working as designed.
Near Austin, TX 78732
Paul
Job Details: 04/01/2019
DRYER GE GTDX200GM1WW Arrived onsite to replace the defective timer on the dryer. I replaced the timer and tested the unit. I found the unit working as designed. Call complete.
Near Austin, TX 78744
Luis
Job Details: 04/01/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for cooling issue. Per customer unit powered off no lights and loss cooling then unit powered itself back on. Diagnosed faulty main control. Called DW “S” coding part to have manufacture cover part customer responsible for labor. Installed main control powered unit on fans powered on.
Near Austin, TX 78704
Wesley
Job Details: 04/01/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and repaired failed gasket with new gasket right door. Also replaced dispenser switch due to occasionally sticking. Advised customer on repair. All checks good.
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/01/2019
REFRIGERATOR FRIGIDAIRE FFTR2021TW Arrived on site and found frost inside of freezer and along top sill of door. Also found ice buildup on evaporator from airleak. Took pictures. Spoke with Frigidaire techline 82496294 and the recommended following service flash rf1405 to correct issue. Will order sealant and corners per service flash. After correcting refrigerator will need to be completely defrosted to remove ice. No water leaks detected at time of service. ; ordrng 4 242161201 (trim-cabinet corne)s and 1 5304469950 (sealant)
Near Spicewood, TX 78669
Scott
Job Details: 04/01/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Arrived on site , replaced door UI . Nothing had changed . Talked to CS . Will send tech on Monday with remaining parts I didn’t have today .; saved tckt"
Near Canyon Lake, TX 78133
Kevin
Job Details: 04/01/2019
RANGE MAYTAG MER8700DS1 "Arrived on site and found panel is dented, disassembled range and replaced it and it is now correct. Job complete"
Near Leander, TX 78641
James
Job Details: 04/01/2019
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed new blowers and one control. Cycled power and installed second control with power supply. Cycled power and installed UI. Ran through set up and unit tests good. Installed new oven racks. Job complete
Near Austin, TX 78729
Cliff
Job Details: 04/01/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found diffuser door out of alignment causing odd noise from fresh food section. Re-mounted and realigned diffuser door properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78734
Paul
Job Details: 04/01/2019
ICE MACHINE WHIRLPOOL KUIS18PNZB1 Arrived onsite for the ice machine with a no ice condition making a loud noise. I found the recirculating pump running with no water in the reservoir. I found the replace filter light on and the customer was not sure how long the light had been on. I power cycled the unit and found water only dripping into the reservoir. I removed the filter and tested the unit. I found the reservoir filling but the recirculating pump not pumping. I replaced the pump and advised the customer to replace the filter. I tested the unit and it is working as designed. Call complete.
Near Austin, TX 78731
Tyler B.
Job Details: 04/01/2019
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived on sote for sump replacement, replaced and tested good with no leaks on site"
Near Lakeway, TX 78734
Paul
Job Details: 04/01/2019
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived onsite for the refrigerator leaking water from the dispenser. Mr stated the unit was no longer making ice correctly. I found the evaporator cover vent holes partially iced over preventing the FC from cooling properly. I found the FC at 9 degrees and explained to the customer this would cause ice maker harvest issues. I ran a manual defrost and found the defrost circuit working. I broke the ice off of the vents and the unit is working as designed.
Near Austin, TX 78703
Wesley
Job Details: 04/01/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site and replaced mullion and closer. Instructed customer on best door op wing/closing practice. All checks good.
Near Harker Heights, TX 76548
Al
Job Details: 04/01/2019
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site spoke with customer customer advised that they canceled the call through whirlpool. No work performed
Near Austin, TX 78732
Paul
Job Details: 04/01/2019
DISHWASHER KITCHENAID KUDE40FXSS5 Arrived onsite for the dishwasher with broken rack parts. I found the adjusters with broken wheels. I found the rails in good condition. I installed an adjuster kit and the upper rack works as designed. I also checked the lower rack wheels and they were in good condition. Call complete.
Near Round Rock, TX 78664
Tyler B.
Job Details: 04/01/2019
RANGE FRIGIDAIRE FFGF3051TB "Arrived on sote for unit not baking , found igniter has failed , replaced igniter and Testd good no gas leaks on site"
Near Austin, TX 78759
Cliff
Job Details: 04/01/2019
DRYER MAYTAG MEDC465HW Arrived on site to diagnose a dryer that is running loudly. Tested unit and found no mechanical failures at this time. Replaced rollers and idler pulley from repair kit to ensure no misshapped or failed parts. Did not note much of a change after part replacement. No further repairs are needed at this time and unit is working as manufacturer intended.
Near Austin, TX 78759
Cliff
Job Details: 04/01/2019
REFRIGERATOR KITCHENAID KSRG25FVMS02 arrived on site to diagnose a refrigerator that is leaking and not producing ice. Tested unit and found infrared control for ice level failed and evaporator drain clogged. Unclogged and thawed drain and replaced infrared control. Tested unit found all is functioning properly at this time. No leaks were found after services were performed.
Near Seguin, TX 78155
Diego G.
Job Details: 04/01/2019
WASHER MAYTAG MVWB765FW1 "Arrived on site. Replaced lid, screws, and lid hinges. Tested lid, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 04/01/2019
WASHER MAYTAG MVWB765FW1 "Arrived on site. Replaced lid, screws, and lid hinges. Tested lid, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 04/01/2019
WASHER MAYTAG MVWB765FW1 "Arrived on site. Replaced lid, screws, and lid hinges. Tested lid, all functions tested OK. No leaks present. Job complete"
Near Wimberley, TX 78676
Kevin
Job Details: 04/01/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site and inspected refrigerator and found freezer door is open on the left-hand side roughly a quarter of an inch, took multiple pictures. Temperature in freezer is 37° Inspected freezer and found lower plastic bin was not properly reinstalled after sealed system repair. After correcting door It will now close completely. recommended that refrigerator be observed for the next 24 hours to ensure it is cooling properly after sealed system repair. If it isn’t sealed system will need to be re-done. No water leaks from connections at time of service."
Near Belton, TX 76513
Al
Job Details: 04/01/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived to inspect refrigerator not cooling. Verified complaint and removed and replaced the control that controls the fresh food section.Reassembled unit and unit tested as designed.Customer told to limit access to unit for the next 24 hours.JOB COMPLETE.
Near Austin, TX 78759
Paul
Job Details: 03/29/2019
OVEN JENN-AIR JJW2430DS02 "Arrived onsite for the oven to replace the previous diagnosed parts. I replaced the console, programmed it, and tested the oven. The unit is working as designed. Call complete."
Near Kingsland, TX 78639
Cliff
Job Details: 03/29/2019
WASHER MAYTAG MVWC415EW0 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found no hot water coming from wall. Advised homeowner unit needs hot and cold water to function properly as the washer uses both no matter which setting is selected. Homeowner will need to have plumbing issue corrected to complete repair. No further repairs are needed from Appliance Express at this time. No leaks were found at time of service.
Near Austin, TX 78759
Tyler B.
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for noisy unit, found EVAP fan running loud, removed fan and replaced and tested good, no leaks on site"
Near Canyon Lake, TX 78132
Diego G.
Job Details: 03/29/2019
DRYER MAYTAG MGDB766FW0 Arrived on site. Customer stated that she found more scratches and wanted it to be replaced as well. Ordered top and cabinet. Allow 2HRS for repair. ; ordrng 1 8533643 (cabinet) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 W11222514 (TOP)
Near Canyon Lake, TX 78132
Diego G.
Job Details: 03/29/2019
DRYER MAYTAG MGDB766FW0 Arrived on site. Customer stated that she found more scratches and wanted it to be replaced as well. Ordered top and cabinet. Allow 2HRS for repair. ; ordrng 1 8533643 (cabinet) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 W11222514 (TOP)
Near Canyon Lake, TX 78132
Diego G.
Job Details: 03/29/2019
DRYER MAYTAG MGDB766FW0 Arrived on site. Customer stated that she found more scratches and wanted it to be replaced as well. Ordered top and cabinet. Allow 2HRS for repair. ; ordrng 1 8533643 (cabinet) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 W11222514 (TOP)
Near Kingsland, TX 78639
Cliff
Job Details: 03/29/2019
DRYER MAYTAG MEDX655DW1 Arrived on site to diagnose a dryer that will not stop running when the door is opened. Pandora switch failed and unit causing malfunction. Replaced door switch and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78736
Brandon
Job Details: 03/29/2019
WASHER MAYTAG MVWB765FW1 "Arrived on site for customer complaint of loud noise during spin cycle, found gearcase, stator, and rotor need replacing. Ordering starts and rotor. ; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
Near Austin, TX 78704
Wesley
Job Details: 03/29/2019
REFRIGERATOR AMANA ASI2575GRW01 "Arrived onsite and found unit operating as designed, removed some insulation pad that was hitting condenser fan. Checked seals and all is operating properly."
Near Austin, TX 78705
Wesley
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KRSC503ESS Arrived on site and found fresh food temp too cold and freezing water line. Adjusted temp. All checks good. Unit is operating properly.
Near Marble Falls, TX 78654
Cliff
Job Details: 03/29/2019
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to diagnose a cooktop with a damaged glass assembly. Found discoloration on side of glass top. Had glass and insulation tape on for repair today but glass did not come with a new knob bezels. Bezels also need to be replaced at same time as glass assembly. Return date is set for 3/29/19 to complete repair.; ordrng 6 W10853046 (bezel-knob)s
Near Cedar Park, TX 78613
James
Job Details: 03/29/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site and installed new control and console. Tested operation and found unit working properly. Job complete
Near Little River-Academy, TX 76554
Arthur B.
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for customer complaint of icemaker not making ice on dual evaporator refrigerator. Ran diagnostics and found error code E2 (Lost Home Position). Removed and replaced both ice box fan and icemaker. Reassembled. Unit call for water immediately. No other issues found. All water connections were dry at time of service.
Near Temple, TX 76504
Arthur B.
Job Details: 03/29/2019
REFRIGERATOR FRIGIDAIRE FPBC2277RF Arrived onsite for store complaint of RF section all frozen up and can’t close door. Removed all ice build up from section. Adjusted door 1/8 inch forward. Door now closes well to cabinet. Also applied silicone to cabinet liner as well. No other issues found. No water source connected to unit at time of service.
Near Belton, TX 76513
Arthur B.
Job Details: 03/29/2019
REFRIGERATOR FRIGIDAIRE LFHB2751TF3 Arrived onsite for customer complaint of french door refrigerator not making ice in RC section. Removed ice maker assembly and found water fill tube frozen and icemaker mold stuck mid harvest. Cleared fill tube and replaced icemaker. Observed icemaker calling for water. No other issues found. All water connections were dry at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer not starting/Powering on. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Woodway, TX 76712
Steve C.
Job Details: 03/29/2019
RANGE FRIGIDAIRE FFEF3012UWB Arrived on site For the units left rear burner is not turning on. Tested unit and found the element has no continuity. The unit will need a new left rear element. There is 240 V going to the element. ; ordrng 1 5304516160 (ELEMENT )
Near Kyle, TX 78640
Luis
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived on site for no cool frost forming only on inlet tubing before evaporator bends,pierced system unit has full charge. Can hear oil in evaporator gurgling. Diagnosed oil stuck in evaporator causing restriction. Replaced compressor,evaporator and installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly."
Near Lorena, TX 76655
Arthur B.
Job Details: 03/29/2019
REFRIGERATOR JENN-AIR JFC2089BEP01 Arrived onsite for customer complaint of French door refrigerator not making ice and all 3 door have damage. Found icemaker stuck mid harvest. Removed an replaced icemaker assembly. Reassembled. Icemaker called for water immediately. Confirmed all door have damages. Advised doors will take 6-8 weeks for turn around. Customer will call retailer to see if he can unit exchanged. He will call office. All water connections were dry at time of service ; ordrng 1 12977864SQ (dor-fip ss RF) and 1 13107855SQ (dor-fip ss RH) and 1 13107881SQ (dor-fip ss LH) and 1 W10114211 (nameplate)
Near Round Rock, TX 78681
Steve C.
Job Details: 03/29/2019
RANGE WHIRLPOOL WFG520S0FS0 Arrived on site for the units right front burner intermittently will not ignite. Tested the unit and found the burner will not ignite for the right front. Replace the burner head with a new igniter and tested the unit. Unit ignites and heats properly. No gas leak present.
Near Austin, TX 78751
Scott
Job Details: 03/29/2019
WASHER AMANA NTW4516FW3 Arrived on site for wet clothes at end of cycle . Ran diagnostics and all checked normal . No error codes . Did customer instruct on proper loading of clothes and soap usage .
Near Morgan's Point Resort, TX 76513
Arthur B.
Job Details: 03/29/2019
RANGE FRIGIDAIRE FGET3065PFE Arrived onsite for customer complaint of wall oven vibrating when in use. Uninstalled unit and removed cabinet fan loose. Used foam insulation tape to secure van. Reassembled and retested. Found vibration is less. Advised customer of issue. Customer agreed. No other issues found.
Near Waco, TX 76710
Steve C.
Job Details: 03/29/2019
WASHER MAYTAG MVWC565FW1 Arrived on site for the unit is not working. Found the right front suspension is broken. Unit will need a new suspension. No water connections to the unit.; ordrng 1 W11130362 (SUSPENSION )
Near Manchaca, TX 78652
Kevin
Job Details: 03/29/2019
DRYER WHIRLPOOL NED4655EW0 "Arrived on site and found dryer is not heating and there is no airflow through lint screen. Found fuse is good, element is good, and cut off is good. Timer is hot to the touch during operation. Will need to bring back a new timer to correct heating issue. Explained to customer that airflow is not good when the dryer is hooked up to the exhaust vent. As soon as the exhaust fan is removed airflow returns. Customer says that the vent has already been cleaned out, explained to customer how there is still a problem with it. we will replace timer but if vent is not clear on the next visit any failures due to it will be at the customers expense. Spoke with tech line to report situation 7724475378; ordrng 1 W11043389 (timer)"
Near Waco, TX 76712
Steve C.
Job Details: 03/29/2019
ICE MACHINE WHIRLPOOL GI15NDXZS2 Arrived on site for the unit is not making ice. Tested the unit and found the water pressure is weak. Removed the unit and removed the supply line and no water pressure. Advise customer to call a plumber to fix the water supply valve. Unit works properly and all water connections were dry at the time of service.
Near Waco, TX 76710
Steve C.
Job Details: 03/29/2019
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived on site for the unit dishes coming out dirty. Tested the unit and found that the customer is not putting in dirty dishes and with the powdered detergent it’s creating a white film. Advise the customer to put dirty dishes in the unit. The unit is working properly and all water connection for dry at the time of service.
Near Austin, TX 78748
Leonardo
Job Details: 03/29/2019
COOKTOP WHIRLPOOL WFG505M0BS Arrived on site to test unit for center burner and right rear burner not igniting. Test unit and found both burners had the wrong burner caps. Replaced burner caps to correct burner heads test unit and unit test good job complete. All burners igniting right away no leaks present at this time. Correct address is 11802 not 11806.
Near Round Rock, TX 78665
Andy
Job Details: 03/29/2019
WASHER GE GTW680BSJ5WS Arrived on site for washer leaking and making banging noise. Tested and inspected unit. Found water leaking into unit when not in use. Found no banging noises when tested. Spoke with customer and found that water leak is only issue. Found water leaking from bad inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78721
Scott
Job Details: 03/29/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site replaced dispenser . Ran diagnostics test all checke good . Dispenser is normal. No water leaks detected at time of service . Job complete .
Near Manor, TX 78653
Andy
Job Details: 03/29/2019
RANGE WHIRLPOOL WFE515S0ES2 Arrived on site for range with F9-E0 Error code. Tested and inspected unit and found failed terminal block. Not allowing proper voltage. Tested voltage again and found L2 missing voltage at outlet. Voltage problem will need to be corrected in order for unit to operate properly.
Near Kyle, TX 78640
Leonardo
Job Details: 03/29/2019
OVEN WHIRLPOOL WOS51EC0AS04 Per techline number one thing is installation. Make sure cut out is good and to make sure the unit is leveled. Also need to check door closing correctly and airflow no being blocked. If it happens again we will need to replace blower and fuse. SR#7724480022 job complete and customer is going to get builder to check the cut out to make sure its cut correctly
Near Austin, TX 78736
Robert
Job Details: 03/29/2019
WASHER MAYTAG MVWB765FW1 "Arrived on job to install motor rotor,gearcase,motor stator. Replaced parts, tested unit,all operation functioning properly. No leaks detected at time of service."
Near Austin, TX 78746
Robert
Job Details: 03/29/2019
DRYER MAYTAG MED5500FW2 "Arrived on job for complaints of dryer not drying. Found blades missing on wheel causing bad air flow. Replaced wheel,ran test cycle,all operation functioning properly. Also recommended customer to get vents checked."
Near Round Rock, TX 78664
Tyler B.
Job Details: 03/29/2019
WASHER GE GTW460ASJWW "Arrived on sote for unit only filling with hot water, ran unit and found control only sending volts to hot and not sending to cold. Replaced control and programmed and tested good, with no leaks on site"
Near Temple, TX 76502
Arthur B.
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW8500DC4 Arrived onsite for customer complaint of top load washer getting “LF” error code and not filling. Ran diagnostics and found error code F8E1 (Long Fill). Tested hot valve and found solenoids not opening. Removed and replaced water inlet valve assembly. Reassembled. Ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Driftwood, TX 78619
Brandon
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW4900BW0 "Arrived on site for part hanger, I replaced gearcase, cam, actuator, belt, hub, and washplate."
Near Taylor, TX 76574
Andy
Job Details: 03/29/2019
RANGE GE JGBS66REK3SS Arrived on site to install previously diagnosed parts. Removed failed parts and found that spark mod ordered is incorrect. Will need to put into parts research. Removed and installed failed wire harness and tested unit with little improvement. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (PART RESEARCH SPARK MOD ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Killeen, TX 76543
Al
Job Details: 03/29/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived to inspect dryer loud noise. I plugged in the unit and heard no unusual noises. The handle was missing, so I ordered it.I dissembled it and checked the belt, pulley and rollers. All functionality was good.NEEDS MORE WORK.; ordrng 1 W10861225 (HANDLE )"
Near Killeen, TX 76543
Al
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Called Whirlpool, spoke with JOELAdvised him of customer’s complaint He advised to ORDER SHIMS NEW DOOR ASSEMBLY REPLACE DOOR AND GASKET.I used my steamer to melt all of the ice buildup on the evaporator.Used the sealant to seal up freezer and refrigerator door with sealant.CS assisted and ordering the remaining parts needed.SR# 7724482896NEEDS MORE WORK.; ordrng 1 LW10648583 (DOOR-FIP STAINLESS )"
Near Georgetown, TX 78633
Tyler B.
Job Details: 03/29/2019
REFRIGERATOR KENMORE 596.7238341 "Arrived back on site for no cooing, found comp turning on and off, found inverter to be issue,
Near Georgetown, TX 78633
Jonathan
Job Details: 03/29/2019
REFRIGERATOR GE DSE25JSHBCSS "Arrived on site to install previous diagnosed parts. Removed inlet valve and filter housing. Installed new filter housing and inlet valve. Tested operation, all tested good. No water leaks present."
Near Buda, TX 78610
Leonardo
Job Details: 03/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to test unit for front door beeping damage. Found glass coming apart from door. Replace door test unit and unit test good no damaged found on new door job complete.
Near Austin, TX 78704
Wesley
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived onnsite and found top panel crushed. Unit has cosmetic damage And cannot be covered under warranty.
Near Wimberley, TX 78676
Kevin
Job Details: 03/29/2019
REFRIGERATOR GE GFD28GMLEES Arrived on site and inspected refrigerator and found customer is experiencing noise during operation. Found ice buildup on fan and after clearing noise has stopped. No water leaks from connections at time of service.
Near San Marcos, TX 78666
Kevin
Job Details: 03/29/2019
COOKTOP JENN-AIR JED8430BDB "Arrived on site and inspected cooktop and found all burners are currently operating properly. Could not duplicate customers experience of left rear burner not heating. Changed burner from low to medium to high multiple times and confirmed that switch is regulating temperature properly interval between elements on and off is good. Just requested that customer continue to monitor cooktop to see if issue returns
Near Waco, TX 76712
Arthur B.
Job Details: 03/29/2019
WASHER MAYTAG MVWB950YW1 Arrived onsite for customer complaint of top load washer leaking oil. Found bearing grinding and leaking. Skyped OF and Warrentech advised not cost effective to repair. Advised customer that Warrentch will contact customer for further options. No further work performed.
Near Waco, TX 76712
Arthur B.
Job Details: 03/29/2019
WASHER MAYTAG MVWB835DC3 Arrived onsite for customer of top load washer not spinning clothes out. Ran diagnostics and found error code F9E1 (Long Drain). Found rain pump not moving. Removed all water and replaced drain pump. Reassembled and tested. Drain pump now works as intended. Clear error code. All water connections were dry at time of service.
Near Smithville, TX 78957
Thomas L.
Job Details: 03/29/2019
DISHWASHER GE GDF510PGM0WW Arrived on site for unit not advancing. During inspection I found the lower wash arm binding and not spinning. Corrected and wash arm now moves properly. All water connections were dry at the tome of service
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for no ice condition. Tested unit and found unit to have a failed icemaker drive motor. Replaced ice maker and cycled. All operations are now normal at all water connections are now dry.
Near Austin, TX 78731
Tyler B.
Job Details: 03/29/2019
WASHER GE GFW480SSK0WW "Arrived on site for unit squeel found front cover run Bing against chassis, added pad and tested good, no leaks on site"
Near Pflugerville, TX 78660
Andy
Job Details: 03/29/2019
WASHER AMANA NTW4516FW2 Arrived on site for washer stuck in spin cycle. Tested and inspected unit and found failed drain pump. Ordering drain pump and will return Tuesday 4/2/19 no water leaks present at time of service.; ordrng 1 W10919003 (DRAIN PUMP )
Near Austin, TX 78750
Steve C.
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for the unit is not making ice. Cycled the ice maker and it is working properly. Found the evaporator cover is frosted over and the fan is scraping against the ice buildup. The fan is not blowing cold air to the icemaker due to the excessive frost buildup. Found the unit will not go into defrost. Will need to order the control in fan motor assembly with the defrost bimetal. Advise customer to have the unit turned off.; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10276647 (motor-evap)
Near Kyle, TX 78640
Kevin
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "refrigerator has been returned and then resold by retailer, I was at previous home 1/25 FRI, 7:43 to 8:32, arrived on site and found temperature in fresh food is 56 degrees, disassembled freezer compartment did not find any frost buildup, frost pattern looks good, evaporator fan is blowing, and damper has already been replaced. Spoke with tech line and they want The air duct directly above the evaporator fan replaced. There is no visible failures with the current part, spoke with CS and will also bring back evaporator fan motor, and control boards. No water leaks from connections at time of service SR7724015719; ordrng 1 W10260378 (duct-air) and 1 W11035841 (cntrl-elec) and 1 W11239666 (UI) and 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (motor-evap)"
Near , TX 78610
Leonardo
Job Details: 03/29/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed drain motor and removed glass, test unit and unit draining correctly job complete."
Near Round Rock, TX 78681
Steve C.
Job Details: 03/29/2019
COOKTOP WHIRLPOOL WCG51US6DS Arrived on site for the unit is leaking gas. Found a gas leak is coming from the flex line where it connects to the elbow. Advise the customer that the gas line is not covered under warranty. Contacted factory builder store and advice to send them a invoice just for the service fee only. When ahead and turn off the gas line for safety.
Near Austin, TX 78729
Lou
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "arrived on site to inspect refrigerator ice maker not working. I tested the unit temps and my readings were RC=37 & FC=28 degrees. I tested the ice maker and it operated as designed. I removed the FC Evap cover and found no frost pattern on the coils, but there was a small ice block in the top right corner of the Evap around the thermistor. I removed the ice with my steamer. I am ordering a sealed system for this unit. Ordering the compressor, non-UV dryer, access valve, both evaporators, and the condenser fan. Also ordering CNOTE-3HR JOB AND OIL-LESS GAUGES. I advised the customer of my findings and the repairs the unit needs. No water leaks observed during service office to schedule return service.; ordrng 1 CNOTE (3HR JOB) and 1 OIL-LESSGAUGES (OIL-LESS GAUGES) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10843121 (drier-tube) and 1 W10865322 (evaporator) and 1 W10903340 (compressor) and 1 W11024494 (fan) and 1 W11035643 (evaporator)"
Near Austin, TX 78748
Luis
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for ice in freezer section. Checked door seal good gasket sealing correctly to cabinet no gaps at door seal,found large gaps between liner and cabinet. Removed door added adhesive to gaps reinstalled door checked seal good."
Near Spicewood, TX 78669
Cliff
Job Details: 03/29/2019
DISHWASHER GE ZDT870SPF5SS Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found drain pump not running due to obstruction. Removed all debris from drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78702
Wesley
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site and repaired with gum and and also cleared drain that was backing up. All else checks good, no leaks."
Near Austin, TX 78717
Steve C.
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for the unit will shut down and trip the breaker. Test of the units in the unit does shut down and trips the breaker. Use the extension cord and applied it to another outlet and it does the same thing. Found the unit will need a new control, panel, and valve. ; ordrng 1 CNOTE (NOON APPOINTMENT ) and 1 W11095624 (CONSOLE) and 1 W11209420 (CONTROL )"
Near Austin, TX 78758
Scott
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ "Arrived on site for poor water flow . Removed filter still no water flow . Getting good voltage . Replaced both valves . Water dispensing increased but still not normal . Replaced filter housing . Water dispensing back to normal . Replaced filter and dispensing issue returned . Informed customer that they need to replace filter . during repair found capillarity tube damaged . Cap tube will need to be replaced . Ording seal system tech, service port , UV drier return Friday , but if possiable thurs . Talk to CS. No water leaks detected at time of service . ; ordrng 1 SERVICEVALVE and 1 UVDRIER"
Near Spicewood, TX 78669
Paul
Job Details: 03/29/2019
DRYER SAMSUNG DV45H6300EG/A3 "Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the idler pulley, clip, and the belt. I tested the unit and it is working as designed.
Near Austin, TX 78703
Wesley
Job Details: 03/29/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced door in unit 217 all checks good.
Near Lakeway, TX 78734
Scott
Job Details: 03/29/2019
OVEN WHIRLPOOL WOD77EC7HS01 Arrived on site for display not keeping correct time of date . Ran diagnostics got lost communications error code . Did a hard rest . When unit awake from that it went right correct date and time .control is responsive and pre heated both ovens . All checked good after reset . Job complete . Quick pic of POP
Near Del Valle, TX 78617
Joseph C.
Job Details: 03/29/2019
FREEZER MAYTAG MZF34X16DW04 "Arrived on site for “freezer not cooling” complaint. Inspected unit and found only light frosting on top of evaporator. Compressor is running. Unit has leak in sealed system. Ordering new compressor, evaporator, dryer and access valve. Will need two hours and sealed system tech. Office to set return schedule.; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10507884 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78702
Wesley
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site for breaker tripping every 12 hrs and found unit electrical main harness grounding loose. Secured grounding and advised customer that in event of repeat symptoms it will be necessary to replace breaker.
Near Lorena, TX 76655
Arthur B.
Job Details: 03/29/2019
WASHER WHIRLPOOL WFW85HEFC1 Arrived onsite for customer complaint of front load washer getting error code F3E1 and F5E2 error. Tested unit and found unit would error out immediately. Removed and replaced control board. Reassembled and manual tested unit. Unit completed successfully. All water connections were dry at time of service.
Near Seguin, TX 78155
Robert
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on job for complaints of noise during spin cycle.found not shifting cycles,replaced actuator. Found hub,washplate,cam and gearcase damaged. Replaced parts,tested functionality and all operation functioning properly."
Near Round Rock, TX 78664
Tyler B.
Job Details: 03/29/2019
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site for unit door locked and not turning on, found drain pump closeted, cleared and still didn't drain, removed and found housing gouged up, replaced pump ASSY and tested good, no leaks on site"
Near Austin, TX 78733
Luis
Job Details: 03/29/2019
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for no ice issue. Ran diagnostics weak water flow to reservoir with filter removed,unit passed all other diagnostic test,tested drain pump multiple times no issue. Replaced faulty water valve ran diagnostics good water flow,unit passed diagnostics unit,checked water connections no leaks."
Near Cedar Park, TX 78613
Lou
Job Details: 03/29/2019
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect oven display. Upon further inspection, I found that the console display was blackened with lines running across it. I turned the unit off at the breaker, then turned it back on and the display was readable, but still had the lines. I remember and replaced the console and tested and the unit operated as designed. Job completed."
Near Austin, TX 78751
Leonardo
Job Details: 03/29/2019
OVEN JENN-AIR JJW9830DDP Arrived on site to test unit for bottom oven door not closing all the way. Test unit and found broken hinges on bottom door. Will need to order 2 new hinge WP74010283. ; ordrng 2 WP74010283 (HINGES )s
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on sote for unit buzzing, found u it not cooling, found upper and lower EVAP frozen, removed all products and ice build up replaced upper and lower fans and sensors and tested good, no leaks on site"
Near Leander, TX 78641
Steve C.
Job Details: 03/29/2019
DISHWASHER KITCHENAID KDTM384ESS3 Arrived on site for the unit will turn on and then turn off 15 minutes into the cycle. Customer advised this is a intermittent issue and does not happen all the time. Remove the junction box under the unit and found the wire connections were loose. Tighten the connections and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Kingsland, TX 78639
Cliff
Job Details: 03/29/2019
DISHWASHER FRIGIDAIRE FGID2466QF6A Arrived on site to diagnose a dishwasher that will not start. Tested unit and found door latch not fully secured to frame on unit. Resecure door latch properly and tested dishwasher. Found all is functioning properly at this time. No leaks were found at time of service.