Arrived on site to install a door gasket for a washing machine provided by the customer. I installed the door gasket and then ran a quick cycle. I found no leak at the end of service. Call complete.

Arrived on site for a cooktop with the large burner not going into a low setting. I test the unit and found the large front right burner would not cycle on and off and would only stay on. I gained access to the burner switch and found a large burnout indicating a bad switch.. I installed the new switch and test the unit. I found it now working as designed. Call complete.

"Arrived on site for a refrigerator that has lights out in the refrigerator and freezer sections and has water leaking from the freezer door. Inspected unit and work area. The customer advised that when the lights do go out, they can open and close the door and they will not come back on. He stated that if they move the refrigerator front and back and lift up the power cord, they can get the lights to come back on and the unit to start working as designed. He also advised that he hears clicking coming from the back and that sometimes the compressor will start and stop Multiple times when this is happening. Open the refrigerator doors and found the lights illuminating as designed in both freezer and fridge sections. Attempted to play with the door switch and found the unit working as designed. Found the deli user interface and main user interface both working properly. The customer advised that he did not want to proceed forward with the water leaking onto the floor as he has already decorated the unit and got it figured out. I asked the customer about whether they are seeing the unit show a PO message or completely reset like when you plug in the unit. He said that that was not what was happening and city just would either have to wait for the lights to come back on eventually, or move the refrigerator around until the lights came back. I spoke to CS regarding the issue with the lights and compressor. Was advised that due to the unit not feeling at this point and not having any real connection with each other, we could not necessarily pinpoint anything out at this time due to no defrost issues in either refrigerator or freezer sections. The customer stated that the unit does cool as designed but he believes the issue is more than just a light issue. Advise the customer to attempt to take a video of what happens and to run through several checks including checking to see if the daily user interface lights up, the regular user interface can be adjusted and changed in the state, or if any fans or compressor is running. Customer will try to get a video and contact service management prior to scheduling further service. Call complete."

"Arrived on site for a washing machine that will not spin. Inspected the unit and work area. Confirm the customers complaint as we ran the unit through a drain in span and heard the unit drain but not actually spin. Checked in at the unit and found that the belt had slipped off the cam and motor. Found the belt worn and oil leaking from the gear case. Call complete."

Arrived on site for blower cover being broken. I inspected the unit and work area. I found the blower hat torn. I pulled the range and found only the hat needing to be replaced. I installed a new blower hat and tested the unit. It is now working as designed.

Arrived on site for dispenser not working. I inspected the unit and work area. I found the filter housing not allowing water to pass through freely. I quoted the customer for the filter housing. I installed the new housing and tested the unit. It is now working as designed.

"Arrived on site to inspect range oven tripping the breaker. Upon further inspection, I found the breaker was tripped upon my arrival. Inspected the breaker and found the red indicator light flashing. I advised the customer maths test the breaker is weak and will need to be replaced. I was able to get the breaker to remain on and tested the unit. I tested the cooktop burners, oven bake and broil and unit is operating as designed. I pulled the unit out and checked all wiring and tested voltage and unit is good. I recommended that the customer have an electrician check/replace the breaker and if the unit continues to trip the breaker to contact our office and schedule service. No gas leaks detected during service, job completed."

"Arrived on site to test unit for not draining water, tested unit found drain pump leaking water rusting out the motor causing it to cease up, replaced pump, ran rinse spin cycle, pump is now draining as designed, do to the leaking pump floors has Rotted out under the washer causing it to be unstable, advise customer to place under unit 1 inch plywood to stabilize it,job complete"

"Arrived on site to to test unit for no cool, tested unit found compressor attempting to start but shuts off, pulling 18 amps, ceased compressor, compressor suction line is charred has a black oil dripping out of it, looks like a system burn out, I do not recommend proceeding with any repair.

"Arrived on site to replace previously diagnosed drain pump and control, replaced parts tested unit, unit now running as designed, no leaks detected job complete"

"BT arrived on site to inspect refrigerator. Ice maker was not calling for water, and showed signs of corrosion. I tested the water valve and found a good reading. I removed and replaced the ice maker and tested. The unit now operates as designed and filled to the correct level. No water leaks found during service.

BT arrived on site to inspect ice maker. The ice tray was broken off the mounts requiring replacement. I removed and replaced the ice maker and tested. Operational test was good. No water leaks observed during service.

BT arrived on site to inspect freezer. The Compressor was not running but the control lights were on. I cycled power and the compressor kicked on. The control was malfunctioning but I was able to get the unit running and cooling. The CX elected to not pursue further repair and will contact us if issues persist. No water connections to unit

Arrived on site for a refrigerator making abnormal noises. On arrival the customer stated it appears to be coming from the inside top. Upon further inspection I found the damper making the noise. Call complete.

Arrived on site to install previously diagnosed parts. I installed the adjuster kit and stoppers. The unit is now as designed. . Call complete.

Arrived onsite for a dryer that would not tumble but it would heat. Upon inspection I found that the bet had snapped and and the idler pulley was broken. I installed new bet and pulley and tested unit and found unit operating as designed. Job complete

Arrived on site for range with broken glass panel in door. Upon arrival confirmed complaint and found inner panel shattered. I cleared all broken shards as well as replace panel. Found door now functioning as designed with no further damages. Call complete

"Arrived onsite for refrigerator not dispensing water or making ice and making a knocking noise. Upon arrival inspected unit. Found dispenser, when activated, was only dispensing a few drops at a time. Valve is energizing. Removed filter and water dispensing was restored. Put filter back in and water stopped again. Filter has been changed regularly. Suspected failure in filter housing not allowing water to flow when filter is inserted. Knocking noise is due to noisy condenser fan (W10124096) . Quoted customer for filter housing and fan.

"Arrived on site to diagnose dishwasher not heating dishes at all. Ran unit in diagnostics and found error code for no heat. Tested at control and found element open. Replaced heater and tested. Verified all working as designed. Call complete."

"Arrived on site to diagnose dryer that was making noise when running. Tested unit and confirmed noise internally. Diaasembled unit and found rhe blowr wheel was fractured and loose on the collar nut of the motor. Provided estimate for new blower wheel + housing assembly. Customer declined and is going to replace the unit. Call complete."

"Arrived on site to diagnose oven throwing F6E1 error for over temp. Followed tech sheet diagnosis procedure and checked Temps in diagnostic mode. As soon as unit went into diagnose mode the broil element came on and stayed on without any cooking cycles being used. Temp sensor is working as designed and was within resistence range. Recommended replacement of control due to erratic behavior in the broil element. Replaced control and retested. Unit worked properly and broil did not trigger in diagnostics again.

"Arrived on sitw to follow up on refrigerator losing cooling. Found compressor running and temps normal, RC was acyally at 33. Corrected the thermostat wire behind the cover per service pointer. Called tech line and spoke wirh Adrian, SR 7734714813. Adrian advised monitoring Temps in the unit and data logging, also recommended checking evaporator for frost pattern. Amp draw on compressor and thermostat within spec. Removed evaporator cover and found condensation dripping off the suction line, and found suction line was folded and pancaked almost completely shut. Cap tube was folded at a 90 degree or sharper angle and was driven into the liner, causing restrictions. Called tech line again. Provided photos of lines.

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit off. I powered the unit on and after 10 minuets found no cooling. I gained access to the compressor and found a piercing valve on the low side. I used a bubble solution around the valve and found no bubbles. I hooked my gauges up to it and found the system pulling into a 20 inch vacuum. Indicating a leak. I found the evaporator, condenser, and heat pan are all disconnected.

"Arrived on site and inspected refrigerator and found freezer temperature is 2-3 degrees fresh food temperature is 51, Set refrigerator into a test cycle and ran fresh food Separator fan test and fan is not running. Installed new evaporator fan motor and new one is running properly.

"Arrived on site and inspected refrigerator and found right hand side door is sagging. Removed door and found lower structure has collapsed, took pictures. A new door would be needed to correct the issue

"Arrived on site for DW, inspected unit and work area. CX complaint is that unit makes a grinding noise during drain and water remains in bottom of unit. Inspected unit and found drain pump screen and filter removed. Also, found plastic holders from racks inside drain filter housing. Removed excess water, plastic parts, and put unit back together as designed. Entered diagnostics and tested all functions. Unit is working as designed. No water leaks present at time of service. Job complete."

"Arrived onsite for replacement of the modules under the special provision. Replaced all lights and tested.

Arrived on site to test unit for unit not starting and door not closing. Test unit and found burners out tod and control board and also found racks rusted and ui not working.

"Arrived on site for dryer not heating . Customer has reset high limit couple times . Found hi limit would pop after couple uses . Clean lint from unit . Job complete"

Arrived onsite and used harness to repair wiring and restore function. Found one cooktop ignition switch failed. Ordering switch harness to repair. ; ordrng 1 W11376663 (Switch harness)

Arrived on site. Found defective inlet water line connection ordering filter inlet tube that connects water source to unit. ; ordrng 1 W11565275 (Filter inlet tube)

"Arrived on site to diagnose a dishwasher that is leaking. Found tub dented, insulation blanket missing, and front panel dented. All three parts will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11416371 (Panel) and 1 W11553445 (Insulation) and 1 W11409866 (Tub)"

"Arrived on site found excessive ice build up under and around icemaker unit will need new main control,ui control,water valves and facia due to ice build up and causing damage; ordrng 1 WPW10267646 (Control) and 1 WP12956105 (Valve) and 1 W10323811 (Facia) and 1 W10309089 (Ui control), states that autho needed"

"Arrived on site for cooling complaint. Found evaporator heavily incased in ice,diagnosed unit not defrosting,removed evaporator cover found wires intact ohmed heater passed ordering controls,harness and thermistor ; ordrng 1 W11518204 (Ui control) and 1 W11581973 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11566851 (Main control)"

"Arrived on site to replace gear case assembly. While Removing rotor torx bit broke off inside of rotor screw. Although rotor was ordered stater was not. A stater will be needed to complete rebuild. Installed gear case and slider. Left rotor, clutch and screws next to washer in its box.; ordrng 1 W11195971 (Stator)"

Arrived onsite for filter door wont close. On inspection found the tap of filter door is not citing all the up replaced the filter bracket and the door. That did not fix issue called WP and talked to Cliff in we found the front of the filter on the fridge was bowed inward. Cliff wants to try another filter door and bracket. Sr 7734692798 Cliff; ordrng 1 67006325 (Bracket) and 1 WP67006331 (Cover)

Arrived onsite for washer not spinning. On inspection the agitator was off balance and the unit was shutting down once the unit detected the off balance of the tub. Order parts to fix issue. No water leaks detected during service.; ordrng 1 W10919191 (Wash plate) and 1 W10836692 (Agitator)

Arrived onsite for oven door broken glass. On inspection the inner glass was shattered. Replaced glass and the unit is operating as designed. ; O-emld tckt

Arrived on site for ice not dispensing. I found the couple broken and the ice chute cracked. I replaced the coupler and I am ordering the chute assembly to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11573761 (Chute)

"Arrived on site for washing Mac not spinning clothes out and damaging the clothes. I gained access to the gear case and found vertical play in the shaft. I tested the suspension and found it uneven when weight is added, the suspension moves unevenly. I am ordering a gearcase, cam, belt, suspension, and hub to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11239857 (Belt) and 1 W10396887 (Hub) and 1 W11130362 (Suspension)"

"Arrived on site to install previously diagnosed parts, removed old compressor and installed new one and tested, compressor is also locked up and not working office to reorder compressor an reschedule when parts are available. ; ordrng 1 W11370574 (Compressor) and 1 R600Kit (R600Kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV Dryer) and 1 W11506635 (Access valve)"

"Arrived on site for dryer shutting off too early and ui not responding correctly. Found volume not reacting to commands correctly. Also found sensor ohm out of range . Ordering ui , control and sensor . Call to set return ; ordrng 1 WPW10298258 (Sensor harness) and 2 WP3387223 (Electrode)s and 1 W11565026 (Control) and 1 W11367342 (Ui panel)"

Arrived on site for microwave not starting heating cycles once option was selected. Found no power failures on arrival or errors showing. I did come door switch were functioning as designed. Found after resetting power though that unit would function sometimes but random parts of unit would fail to operate at random times indicating a control failure but couldnt detect what which controls were leading to failure. Will need to call techline to report findings and see how to proceed.; ordrng 1 Cnote (Ned Tg to call techline)

"Arrived on site for a washing machine making abnormal noises. On arrival the customer provided a video of the noise and it sounded like an abnormal squeal (not typical GC squeal). It also appears to occur on the ramp down of the spin. I ran a manual high spin several times and was not able to replicate it. I then ran two diagnostics cycles and was able to briefly replicate it. I found the squeal occurred on the very last second or two of the ramp down before the unit came to a complete stop. I gained access to the bottom of the unit and everything looked fine. Due to this I am ordering the stator and we will return to replace that, the rotor, and slider. We will also return with the gearcase to install just in case ; ordrng 1 W10915700 (Stator)"

"Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f2e1, f5e1-2-3, & f7e6 in diagnostics. Found gearcase failing, belt worn super thin and loose, splutch asm worn down, as well as lidlock and control both failing. ordrng 1 W10682535 (Lid lock) and 1 W11101098 (Control) and 1 W10870910 (Gearcase) and 1 W10808317 (Belt) and 1 W10427633 (Shield) and 1 W10721967 (Splutch) and 1 W10821951 (Suspension rods) and 1 Cnote (Needs autho)"

"Arrived on site for a refrigerator that is not making ice in the refrigerator section. Inspected unit and work area. The customer advised the unit has almost completely stopped making ice and has only made two batches in the last two weeks. Took a temp temperature check in the freezer section and find the freezer section at 3?F. Ran the unit through diagnostics and tested all thermistors, icebox fan, ice level sensor, and icemaker error codes. All checked good but the icemaker error codes popped up with an E5 indicating a failed icemaker thermistor. Took a temperature reading inside the icebox area and found the icebox area at 9?F. Checked parts and found the icemaker sent with me as for the freezer. Ordering the correct icemaker in the office will need to contact the customer about a PSP item.; ordrng 1 W11579560 (Refrigerator ice maker)"

Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found the wash motor working. I gained access to the chopper and found the blade broken off and the wheel completely clogged. I cleaned the wheel and removed the broken pieces of the blade. I quoted the customer for a new chopper. .

Arrived onsite for unleveled drawers. Upon arrival inspected unit. Found deli drawers are off balance not allowing drawer to close completely. Rails are secured but both left and right drawers hang down on the right side. Will order drawers and rail assembly. ordrng 2 W11257202 (Deli drawer)s and 2 WPW10396909 (Drawer cover)s and 2 W11243759 (Drawer shelf)s and 2 W10346891 (Roller left)s and 2 W10346890 (Roller right)s

Arrived onsite for washer lid locked. Upon arrival inspected unit. Found lid closed and locked. Tried putting unit in diagnostics but was totally non responsive. Tried power cycling unit but had no effect. Control LED was on and not blinking. Removed connectors from control and still would not respond. Latch is failed. Returning with control and latch. Also ordering strike.

Arrived on site for washer not completing cycles. Upon arrival confirmed issue but found no errors. I did find that some of the setting in normal operation were starting to show different/incorrect times again.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the inlet water valve and tested the unit. Found the filter still popping out of the filter housing immediately after energizing the water dispenser. Attempted to replace the filter with another filter the customer had and had the same issue. When the unit does not have a filter in it, the unit works as designed. I called Whirlpool Techline and spoke to Scott SR# 7734693865. He advised to come back with the housing and filter again and if there were still further problems, we would need to check water pressure at the garden hose outside.ordrng 1 WPW10394053 (Housing) and 1 EDR1RXD1 (Filter)"

Arrived onsite for washer giving F7E1 error codes. On arrival put unit in diagnostics and found unit failed in agitating and spin. Contacted tech support for continued issues. Tech ran through testing and unit voltage was intermittent from control and harness wires was also failed. Tech recommended replacing Control and lower harness. ordrng 1 W11591637 (Lower harness)

"BT arrived on site to inspect washer. I ran the unit through diagnostics and found error code F5E2. After further inspection I found the gear case leaking and not operating properly. ordrng 1 W11393685 (Gear case) and 1 W10915700 (Stator) and 1 W10006482 (Rotor) and 1 W10734521 (Shifter)"

"Arrived on site for ice maker not producing. I inspected the unit and work area. I put the unit into diagnostics mode and the unit powered off briefly. I tried again and the controls would activate the fans individually. I found no fault code for the ice maker. I put the unit into normal operation and found the fans turning on. I am recommending they replace the control kiT The office will reschedule when we have eta on the part.; ordrng 1 W10878990 (Control kit)"

"Arrived onsite for WASHER DOES NOT START, LID DOES NOT LOCK EVEN THOUGHT IT SAYS LID LOCKED . Upon arrival ran diagnostics and got F0-E5 off balance, found suspension is shot. Also found the control is not sending voltage to the latch. Also the the latch itself has failed. Need to replace suspension, control and latch. Need to order suspension. ordrng 1 W11130362 (Suspension rods) and 1 Autho (Autho)"

"Arrived onsite for NOT WORKING PROPERLY,. Upon arrival. Customer stated that the unit shakes to much. Ran diagnostics and there are no stored error codes. Ran auto test and unit shakes violently during spin. Once spinning the unit spins correctly with no wobbling. Need to order suspension. ordrng 1 W11130362 (Suspension)"

"Arrived onsite for Not Cooling - Refrigerator Section . Upon arrival inspected unit and found evaporator completely covered in ice. Ran diagnostics and sensors passed test. Forced heater and heater not energizing. Need to order heater, harness, and control. Also bringing back prescreened parts. Asked customer to allow unit to thaw at least 24 to 48 hours with towel around the floor. Please contact tenant when rescheduling at 832-589-6688 Tracy Harrison . ; ordrng 1 W11581973 (Harness) and 1 W11546610 (Heater) and 1 W11558182 (Control)"

"Arrived on site for a dishwasher leaking from a bad seal. On arrival the customer showed me where there was a rip in the door seal. They also stated the leak had been significant and damaged their cabinet. I put the unit into diagnostics mode and found stored error codes F5E2 for door stuck closed, F10E1 for dispenser problem, F6E6 for no hot water, and F3E3 for failed OWI calibration. I cleared the error codes. I then ran a diagnostics cycle and found the unit leaking from the float switch. In order to repair the unit it will need a new switch assembly (nut, float, nut gasket, and switch housing) and a door gasket. ordrng 1 WPW10195036 (Float) and 1 WPW10195038 (Standpipe Nut) and 1 WP8531743 (Standpipe Nut Gasket) and 1 W10873429 (Switch Housing)"

"Arrived onsite to replace faulty compressor. Disassembled unit. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec. Pressure held. Power unit and compressor is locked. Unit hummus loudly and cranks off on overload. New compressor is bad. Will need to reorder compressor. Compressor DOA. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"

Arrived onsite for refrigerator that is cooling in freezer but not cooling in the rc. Upon inspection I found that both door gaskets damaged and along with the thimble and center hinge. I and ordering them all and having office reschedule. I and return with evap motor. ordrng 1 WP2254618 (HINGE-DOOR) and 1 WP2183003 (THIMBLE) and 1 W11229610 (GASKET-DOR) and 1 W11240749 (GASKET-DOR)

Arrived onsite for refrigerator that lost all cooling. Upon arrival I found unit unplugged I plugged it in and performed a amp test and wound the compressor pulling .5 I monitor the evap for 10mins and found that it did not Produce a frost pattern. I am ordering 1x ss 2hrs. ordrng 1 W10836706 (EVAPORATOR) and 1 WPW10507886 (COMPRESSOR) and 1 W11506635 (Access valve) and 1 Uvdrier (Uv drier)

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new infinite switch and tested unit and found no change. I am ordering another switch, harness (Cooktop left side), and left front element. ordrng 1 W11517959 (ELMNT-SURF left front) and 1 WPW10434452 (Switch) and 1 W11134603 (Harness, Cooktop Left)"

"BT arrived on site to inspect refrigerator. CX explained the unit will not produce cubed ice, only crushed. Upon inspection I found the connector on P2, there was DC voltage on crushed function, but no reverse polarity for cubed. Control board is needed for operation. Office to order control board and schedule return service. No leaks observed during service. ordrng 1 WPW10259855 (Main Control)"

Arrived on site to test unit for oven not working. Test unit and found bad igniter. Replaced igniter test unit and unit test good job complete.

Arrived onsite and sealed the cabinet gap with silicone. Unit is now operating as designed. Advised customer on repair.

Arrived on site for a cooktop with a cracked regulator. Upon further inspection I verified the crack. I replaced the regulator and the unit is now as designed. Call complete.

"Arrived on site for a dishwasher being stuck in the cycle. On arrival the customer stated the unit seems to get stuck on drain even when it doesnt need to drain. They also found the console would flash. I put the unit into diagnostics mode and found stored error codes F9E2 for drain motor electrical problem, F8E4 for overfill, and F10E2 for vent wax motor electrical problem. I gained access to the bottom of the unit and found the float tray with some water in it. I then ran a diagnostics cycle and found it ran through as designed with no leak present. Upon further inspection I found the customer with a water softener and with possible over soap usage in the unit. I informed the customer of my findings walked them through proper soap usage with a water softener. I let them know the unit probably over suds due to the soap/water softener and leaked into the float tray, thus, throwing off the float switch. I found the unit as designed. I also found the unit still within warranty. Call complete."

"Arrived on site to install previously diagnosed parts. I installed the housing, door, and hinge. The unit is now as designed. Call complete."

Arrived onsite for a leaking washer. Upon inspection I found that everything under the unit looked good Except for a trail Hard water deposits leading up to the inlet valves. Upon further inspection I also found hard water deposits around the water valve/hose connections Indicating that it is leakingThe customer had the water shut off at the top because she said it was a constant leak. I checked the connections and found that they were loose I tightened up the connections turn the water on and monitored the connections found no leaks. And then I ran the unit in diagnostics mode and the unit operated as designed no leaks coming from underneath or at the water valve. Job complete

Arrived onsite for refrigerator with a noise icemaker. Upon inspection I ran icemaker in its test mode and found that the icemaker would make a humming/grinding noise when getting to full twist. Witch may indicate that the motor may be going out. I replaced the ice maker and tested it and found that the noise was gone. No leaks job complete

Arrived on site for dishwasher not filling. Upon arrival confirmed complaint but found u it could fill but wouldnt agitate water around. Found f4e3 in diagnostics. Found faulty motor. Replaced motor then ran normal test cycle and unit fully functioning as designed with no leaks. Call complete

"Arrived on site for washer not stopping the spin cycle. Upon arrival reconfirmed issue. Found cause of failure was relay on control fused together closing connections down to motor. Replaced control and found unit could reset and function as designed with no failures, call complete"

Arrived on site for refrigerator needing previously diagnosed parts.upon arrival installed previously diagnosed parts. Reassembled and tested unit. Found ice door sealing correctly and found no air gaps. Informed customer to give unit 24-72hrs to make ice. Call complete

"Arrived on site and replaced gearcase and cam from previous diagnosis. Replaced parts, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not washing properly. Found error for motor not engaging(f4e3). Replaced sump assembly, unit working as designed. No leaks detected. Job complete."

"Arrived on site for refrigerator, inspected unit and work area. Installed pre diagnosed parts. Installed controls, FC led, and RC evaporator fan harness. Tested and leveled refrigerator. No water leaks present at time of service. Job complete."

Arrived on site to replace compressor per Techline. Last visit no solid issues were found and was advised to tap into sealed system for further readings. Today found temps in fc were correct and 50 in RC. Found RC evap completely frosted over. RC evap thermistor reading 37 degrees and covered in frost. Would recommend control kit and evap cover before performing sealed system. Customer stated he has been speaking with whirlpool about getting P&L. If P&L is given recommend before mentioned RC evap cover assembly and control kit.

"Arrived on site and found gearcase shaft is dropping and causing belt pulley to grind into shield. Replaced gearcase and capacitor and ran a diagnostic cycle and it is now operating properly, job complete"

"Arrived on site and found cooktop is cracked, replaced it and range is now correct, job complete"

Arrived on site for ice maker producing chunks of ice. I inspected the ice maker and found the twist tray stretched and warped. I replaced the ice maker. I changed the defrost setting to basic. Job complete.

"Arrived on site for dryer, inspected unit and work area. Gained access to remove defective parts and install previously diagnosed parts. Reassembled unit and tested. Unit is now operating as designed. Job completed."

Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not meeting inner door panel and replaced gasket. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived on site to replace previously ordered parts for dishwasher. Replaced door panel and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a washer that is not spinning enough water out. Found no error codes or failures to unit. Advised customer on soap usage with a water softener and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator with doors hitting. Found upper hinge out of alignment. Realigned hinge and doors and added washers. All is working properly at this time and no leaks were found at time of service.

Arrived onsite to replace damaged door. Took pic. Replaced left bottom door and tested. Unit is functioning properly. Job complete.

Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.

Arrived on site to test unit for unit leaking. Test unit and found damaged it tub in multiple places around the tub. Unit leaking from one of the dents. Customer will talk to whirlpool because she wants a new one. If she calls back we will need new tub and 2 hours on the job.

Arrived onsite for parts previously diagnosed. On inspection saw that they sent the repair kit that is different from the original wheels on the upper rack. Installed new wheels and the unit is working as designed. No water leaks detected during service.Sr 7734689654

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for door not opening. Test unit and found broken hinges. Replaced hinges test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the left rear burner switch failure, I removed and replaced the switch and tested. Unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=12 degrees & RC=45 degrees. I inspected the ice maker and found a few cubes in the bin. I found some moisture inside the FC section on the shelves, walls and also on the ice chute (photo). I found water droplets at the ice door (photo). I inspected the unit doors and gaskets and placed my flashlight inside the FC section and found the gasket gapped at the bottom right corner at the middle mullion (photos). Inspected the RC door in the same manner and found an even larger gap at the lower left corner at the mullion (photos). I contacted techline and spoke to Austin and advised of the complaint, previous service and my findings. Austin requested photos and I provided four photos of my findings. Austin advised he was sending the file up for review and provided SR#7734693763. I advised the customer of my findings and conversation with tech support. Also advised that the manufacturer would be in contact with them within 48-72 hours with a resolution. No water leaks observed during service, other than the one drip at the ice door, job completed."

BT arrived on site to inspect ice maker. Ice maker was properly making ice. Ice maker was not properly installed and had fallen down. I properly installed the ice maker. Now the unit works as designed. No water leaks observed during service.

"Arrived onsite for W11457241 (Technical Service Pointer #: W11092686 Rev. G) Install the service pointer. Sealed the drain tube by compressor, squared up the chaise and pushed the ice maker back. No water leaks detected during service. Unit working as designed."

Arrived onsite for dishwasher with no power. Talking with the CX the unit was tripping the breaker at the 2hr mark of a cycle. I put my multi meter on L1 and ran the unit for 45 mins in the most amps recorded was 9.2amps. The CX is going to replace the breaker to see if it solves the issue. No water leaks detected during service.

"Arrived to instal previously diagnosed and ordered parts. After UI replacement, the compressor engaged after several minutes and I found no signs of cooling. I contacted the MFG, tech Chris and advised of the issue. The tech recommended ordering a sealed system. Prior to leaving I elected to pierce the system and found 3 psi. I tested with 140psi nitrogen and after 10 minutes, could not see any difference in pressure. I replaced the dye drier and service port and vacuumed. During the vacuum operation, the unit would only go down to 610 microns and then would suddenly shoot up to the 900s of microns. I watched the issue occur five separate times and prior to attempting charge, and then allowed it to rise to a maximum of 1480 microns where it settled. I contacted the MFG again and spoke with tech Adrian. Advised tech of sealed system findings and was directed to charge the system as it was and to tell the CX to contact us if there are further issue. The unit did cool and appeared to work as designed. No water connections to unit. SR# 7734078606 I was advise by technical assistance that the CX could contact customer service 800-253-1301 to discuss the issue if it does not cool and to reference the SR number."

"BT arrived to complete sealed system repair. Vacuumed system to 440 microns and then allowed the system to sit for fifteen minutes. Losing no vacuum I charged with mfg prescribed refrigerant charge. Operational test good, no water connections at unit."

BT arrived on site to inspect refrigerator. One of the RC lights was out. I replaced the LED and all the lights are back to working as designed. I also adjusted the ice maker so the door gasket will seal better. I adjusted and leveled the chassis. No water leaks observed during service.

Arrived on site to diagnose a refrigerator that is not sealing properly. Found gap between cavity and lower mullion. Sealed gap with food grade silicone and no other repairs needed. No leaks were found at time of service.