Service History 850

Near Belton, TX 76513
Arthur B.
Job Details: 06/27/2019
DISHWASHER KITCHENAID KDTM354DSS4 Arrived onsite for customer complaint of dishwasher upper rack falling off. Found track broke. Removed and replaced both LH and RH upper rack tracks. Reassembled. Rack now works as intended. No other issues found. All water connections were dry at time of service.
Near Temple, TX 76504
Al
Job Details: 06/27/2019
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer making thumping noises.Confirmed the complaint and disassembled the unit and checked the drum.Noticed the drum is extremely warped.Also removed and replaced the normal repair kit.Ordering the drum to complete the repair.; ordrng 1 W10899578 (DRUM COMPLETE )
Near Leander, TX 78641
James
Job Details: 06/27/2019
DISHWASHER WHIRLPOOL KDTM704ESS1 Arrived on site and installed new ui and control. Tested operation and found unit working properly and all functions test good. Job complete
Near Killeen, TX 76542
Arthur B.
Job Details: 06/27/2019
WASHER MAYTAG MVWC565FW1 Arrived onsite for customer complaint of top load washer not spinning clothes out properly and leaking water on floor. Ran diagnostics and found no error codes. Filled unit. Did find drain hose has pin hole leak causing water to leak on floor. Advised customer of findings. . All water connections were dry at time of service.
Near Austin, TX 78717
Andy
Job Details: 06/27/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for microwave not operating. Tested and inspected unit and found blown fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78736
Luis
Job Details: 06/27/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for no ice. Removed icemaker found broken wires to heater fill tube,diagnosed frozen fill tube will need to order new fill tube assembly; ordrng 1 W11366500 (FILL TUBE)"
Near Austin, TX 78727
Tyler B.
Job Details: 06/27/2019
WASHER WHIRLPOOL WFW92HEFW0 "Arrived onsite for unit door locked, found drain pump clogged . Cleared and tested good, no leaks on site"
Near Austin, TX 78744
Luis
Job Details: 06/27/2019
REFRIGERATOR WHIRLPOOL ER8YHMXSL00 Arrived on site for cooling issue. Removed evaporator cover found no ice ball on evaporator frost pattern on evaporator. Removed compressor cover found compressor compartment extremely hot and condenser fan not running. Diagnosed unit will need condenser fan motor. Will bring sealed system parts also Incase needed. Need AUTHO for fan motor. and 1 WP2188875 (CONDENSER FAN)
Near Marble Falls, TX 78654
Jonathan S
Job Details: 06/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to install previous diagnosed parts. Removed rails and installed new. Tested door operation, tested good. Tested all other operations. Customer also stated that the right deli drawer is not opening closing correctly. Removed and disassembled. Corrected drawer rails. Tested drawer opening and closing. All tested good, no water leaks present."
Near Burnet, TX 78611
Jonathan S
Job Details: 06/27/2019
REFRIGERATOR LG LFX31925SB/00
Near Round Rock, TX 78664
Joel G.
Job Details: 06/27/2019
DRYER WHIRLPOOL WGD8000DW4 "Arrived on site to install parts ordered by previous tech. Replaced parts, ran unit and still same outcome, didn’t change anything. Found the main control board was the issue. Found it shorted and not powering any components. Replaced, and verified operations.I reconnected and tightened venting at dryer. Informed customer of regular venting cleaning and fire hazards."
Near Austin, TX 78737
Brandon
Job Details: 06/27/2019
DRYER WHIRLPOOL MED5500FW2 "Arrived on site for customer complaint of noise issue, found noise coming from roller wheels, I replaced repair kit, unit tested good."
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/27/2019
REFRIGERATOR LG LFXS29766S/00 Arrived on site for display not working. Previously the compressor failed and was replaced. During that failure the ice bin melted and damaged the display on the left fresh food section door. That display needs to be replaced. The compressor has failed again and it will need to be replaced also..; ordrng 1 2HOURSEALEDSYSTEM and 1 COSTAPPROVAL and 1 LEFTDOORUSERINTERFACE and 1 PARTSRESEARCH and 1 SF8404 (VALVE) and 1 TCA35911910 (COMPRESSOR)
Near Austin, TX 78738
Leonardo
Job Details: 06/27/2019
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on site to find unit operational tested and found door latches correctly. The door on the unit door when opened is not staying suspended as designed. Unit only has one pad existing and will need to order WP8268961 to repair. ; ordrng 2 WP8268961 (PAD)s
Near Leander, TX 78641
James
Job Details: 06/27/2019
DISHWASHER GE GSD2200G02WW Arrived on site and installed new sump assembly. Tested operation and inspected unit for leaks. I found no leaks and unit operating properly. Job complete
Near The Hills, TX 78738
Robert
Job Details: 06/27/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job for complaints of warm temperature and icemaker not working. Found evaporator cover frozen. Called tech line 7725200729 they recommend sealing cabinet with silicone. Ran test #39 and thermistor showing open. Ordered thermistor and control. ; ordrng 1 W10841140 (adhesive) and 1 w10902214 (thermistor)
Near Austin, TX 78704
Wesley
Job Details: 06/27/2019
WASHER WHIRLPOOL WFC7500VW2 Arrived on site for no drain symptom. Cleared water and rubber bands from drain. All checks good. Unit is now operating as designed.
Near Temple, TX 76501
Al
Job Details: 06/27/2019
DRYER WHIRLPOOL WET4024HW0 Arrived to inspect dryer on stacked unit not working.Confirmed the complaint and checked the voltage at the outlet and got the following readings L1/L2=0L1/N=0l2/N=121Advised customer the results of the voltage readings.Plugged in the unit and checked voltage at the unit and go the exact same readings.All components checked properly.Customer aware of the electrical issues and will contact an electrician for repairs.JOB COMPLETE
Near Austin, TX 78750
Andy
Job Details: 06/27/2019
DRYER WHIRLPOOL WED7000DW2 Arrived on site for dryer making loud noise. Tested and inspected unit and found issues with rollers not turning properly. Removed failed parts and replaced with new. Tested unit and all operations are normal. Found unit also was not heated. Found wire came loose from cut off. Reconnected wire and tested unit. All operations are normal. No other repairs are needed at this time.
Near Lakeway, TX 78734
Andy
Job Details: 06/27/2019
WASHER MAYTAG MVWB765FW2 Arrived on site for washer making clicking noise. Tested and inspected unit and found some rusting issues on agitator and on gearcase where they meet as well as signs of gearcase failure. Gearcase and agitator will need to be replaced. Ordering agitator No water leaks present at time of service.; ordrng 1 W11161960 (AGITATOR )
Near New Braunfels, TX 78130
Kevin
Job Details: 06/27/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site and found small amounts of condensation on the left-hand top of the freezer door. Freezer also has some frosting but not enough to prevent cooling or keep door from opening. Some of the original silicon added between liner and outer cabinet has come off. Replaced it and will need to bring back left pantry door, freezer Door and gasket. No water leaks from connections at time of service.; ordrng 1 NEEDAUTHO and 1 W10407216 (gasket-fip) and 1 W10815669 (dor-fip ss) and 1 W10815701 (dor-fip ss)"
Near Dripping Springs, TX 78620
Robert
Job Details: 06/27/2019
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on job for complaints of leaking. Found sump seal leaking. . ; ordrng 1 WPW10605057 (pump and motor assy)
Near Killeen, TX 76543
Arthur B.
Job Details: 06/27/2019
REFRIGERATOR LG LSXS26336S00 "Arrived onsite to install new compressor to SxS refrigerator from prior tech’s diagnosis. When arrived, customer Sr advised that unit has been cooling for over 3 days now. Found bucket full of ice and cooling as intended. Advised customer unit will need new control to correct issue Advised to monitor unit. All water connections were dry at time of service.; ordrng 1 ABQ73984011 (CONTROL)"
Near Round Rock, TX 78681
Paul
Job Details: 06/27/2019
COOKTOP JENN-AIR JGCP436WP01 "Arrived onsite for the cooktop that continues to click when the RR burner is used and doesn’t click all the time when the RF burner is used. I found the main ignition module not sensing the flame because the burner orifice and the head is dirty. I found a defective ignition wire on the RF burner causing it to ground out on the chassis and not light correctly every time. The orifice on the RR burner will need to be cleaned and the ignition harness will need to be replaced. ordrng 1 C-NOTES (TECH TO INSPECT HARNESS) and 1 W10507834 (HARNS-WIRE)"
Near New Braunfels, TX 78130
Kevin
Job Details: 06/27/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and found no frost pattern on fresh food evaporator, sent pictures of frost pattern to LM, requested ordering fresh food evaporator, process stub, and service dryer. No water leaks detected at time of service; ordrng 1 SF8404 (STUB) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Cedar Park, TX 78613
Lou
Job Details: 06/27/2019
WASHER WHIRLPOOL WFW9150WW01 "arrived on site to inspect washer with water in dispenser. Upon further inspection, I placed it in diagnostics showing error code F8E1. Cleared the code and continued with testing. Unit operated as designed and there was minimal water in the dispenser. Due to the error code, I checked the hose connections, the valves, the valve screens, the sensor tube and the sensor and all checked good. I ran the unit though diagnostics two more times and both times there was approximately 1/4 inch water in the bleach dispenser area. I contacted Techline and spoke to Kurt and advised of my findings. Kurt recommended to replace the dispenser due to possible calcium buildup in the water line ports which are causing the water to be directed to the wrong areas of the dispenser. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 06/27/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect refrigerator ice clumping. Upon further inspection, I tested temps in the FC=9 degrees & RC=43 degrees. Customer advised that there is frost on the front of the ice bin and the ice will melt and freeze in one clump. I tested the ice door and it operated as designed. I found that the temp setting was too low and when the fc door was opened, frost built up on the ic bin door and on the sides of the fc door. The temp setting in the room was 72, meter showing 76 in front of the unit. I placed the unit in diagnostics and tested and it’s operating as designed. I leveled the unit and put the settings at factory recommendations. No water leaks observed during service, job completed."
Near Austin, TX 78747
Scott
Job Details: 06/27/2019
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for dead dryer . Found one of the legs on dryer cord burned up . Looks like wasn’t properly installed . Checked thermostats and fuses and heater , all checked normal . Will need to order terminal block kit and 4 prong power cord,ordrng 1 279320 (terminal block) and 1 WX09X10019 (5' 30amp 4 wire drye)"
Near Leander, TX 78641
James
Job Details: 06/27/2019
VENTHOOD WHIRLPOOL GXW7336DXS Arrived on site and inspected vent hood for leaks. Customer stated they found the water dripping after it had rained and the builder found condensation building up in the lines. Inspected unit for air leaks and found none. Instructed customer that they should have the roof cap inspected for potential leak. Unit working as designed. Job complete
Near Austin, TX 78756
Joseph C.
Job Details: 06/27/2019
DRYER WHIRLPOOL WET3300XQ1 "Arrived on site for “noisy operation” complaint. Inspected unit and found blower wheel broken. Ordering new blower wheel. No leaks detected, at time of service.; ordrng 1 WP697772 (blower wheel)"
Near Austin, TX 78745
Luis
Job Details: 06/27/2019
REFRIGERATOR WHIRLPOOL W5TXEWFWQ01
Near Temple, TX 76502
Al
Job Details: 06/27/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived to inspect refrigerator not cooling. Confirmed the complaint and checked the temperatures and bother we’re 60 plus degrees.Removed the rear panel and checked the condenser fan and compressor.Both were working.Removed the freezer evaporator cover and photographed the evaporator, which had no frost pattern.Checked the drain pan and felt for oil residue and found none.Ordering the compressor, dye drier and access valve.CNOTE for Sealed System Tech and 2 hours.OFFICE TO RESCHEDULE WITH CUSTOMER.; ordrng 1 876764 (ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 W10507884 (COMPRESSOR ) and 1 WPW10143759 (UV DRIER)"
Near Austin, TX 78741
Scott
Job Details: 06/27/2019
WASHER WHIRLPOOL WTW4950HW1 "Arrived on site for for noIse . Ran diagnostics , nonerror code . Ran wash test all checke normal . Job complete . Nonwater leaks detected . Couldn’t duplicate ."
Near Austin, TX 78749
Scott
Job Details: 06/27/2019
REFRIGERATOR WHIRLPOOL ED5VHGXML15 "Arrived on site for ice not dispensing . Found Bracket tabs broken on back dispenser wall . Will need ice door kit w/wall bracket . No water leaks detected at time of service . ordrng 1 8201756 (ice dor kt)"
Near Temple, TX 76502
Al
Job Details: 06/27/2019
REFRIGERATOR KITCHENAID KRSF505ESS01
Near Austin, TX 78741
Ron
Job Details: 06/26/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for the washer not starting found an washer stuck in control lock. Removed washer from control lock. Entered tested mode, washer current error is f5e2 (door lock error) door is stuck in the locked position. Door would not unlock could access manually release unit has a dryer stacked on top. Reset breaker entered tested mode was able to get washer unlocked, customer removed load,found items in between the door of the washer. After resetting washer is working at this time. Recommended customer runs clean washer cycle with a cleaner to make sure air trap was clear"
Near New Braunfels, TX 78130
Brandon
Job Details: 06/26/2019
WASHER WHIRLPOOL RTW4516FW2 "Arrived on site for customer complaint of unit not starting and not finishing cycle, found cold water valve was shut off, and unit was not leveled, I turned on water valve and unit passed all tests in diagnostic mode."
Near Killeen, TX 76549
Al
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to inspect refrigerator issues.Checked temperatures and gotFreezer temperature is 12 degrees Fresh food temperature is 45 degrees.Checked ice box fan and unit was working properly.Removed the rear panel and compressor was burning hot to the touch.Checked evaporator frost pattern and photographed it.Unit will need a sealed system repair.Compressor, tube kit, drier.CNOTE Sealed System Tech 2 hours.OFFICE TO RESCHEDULE WITH CUSTOMER.; ordrng 1 876765 (TUBE KIT ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS) and 1 WPW10143759 (DRIER) and 1 WPW10466675 (COMPRESSOR )"
Near Austin, TX 78733
Tyler B.
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived onsite for unit to cooling, found compressor not running found inverter failed, replaced inverter and tested good, no leaks on site"
Near Round Rock, TX 78665
Tyler B.
Job Details: 06/26/2019
WASHER GE GTW460ASJ9WW "Arrived on site for control replacement, replaced control and tested good no leaks on site"
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/26/2019
COOKTOP WHIRLPOOL WCG55US6HS00 Replace cooktop grates Per builder request. Grates were Rusting.
Near , TX 78642
Jonathan S
Job Details: 06/26/2019
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site to install previous diagnosed part. Removed cooktop and found all burners (see SD-QuickPic). Removed all burners and installed new. Added new cooktop surface. Tested unit, all tested good."
Near Salado, TX 76571
Joel G.
Job Details: 06/26/2019
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose dryer making noise. After running unit for 30 mins. I heard the blower making a vibration noise. Disassembled unit and found the blower slightly cracked. Replaced verified operation. Informed customer of regular venting cleaning and fire hazards.
Near Bastrop, TX 78602
Steve C.
Job Details: 06/26/2019
DRYER WHIRLPOOL WED4800XQ0 Arrived on site for the unit will not turn on. Tested unit and found the thermal fuse has no continuity and door switch is broken. Replaced both parts and tested the unit. Unit works properly and advise customer to clean air vent every six months.
Near Austin, TX 78738
Robert
Job Details: 06/26/2019
REFRIGERATOR JENN-AIR JS48NXFXDW04 Arrived on job for complaints of temperatures too warm. Today and the last 2 days working properly. Customer said freezer was over loaded in freezer and had frost on inside between freezer and refrigerator compartment. I think door was not closing properly and causing temperature issues and frost because both problems corrected after large quantity of items were removed 2 days ago.
Near Lorena, TX 76655
Arthur B.
Job Details: 06/26/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived onsite for customer complaint of ice machine making thin ice and not dropping. Ran diagnostics and found ice machine was set to “Thin Ice” settings. Also upon inspection, found grid cutter was not secured to board. Set ice to “Thick” setting and secured grid cutter. Observed unit make 2 slabs of ice. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78749
Kevin
Job Details: 06/26/2019
REFRIGERATOR HOTPOINT HSS25GFPHWW "Arrived on site and customer said refrigerator started working properly 4 days ago. Found temperature is correct at this time. If issue happens again will need to bring back WR55X10399, WR08X10026, WR07X26749. No water leaks detected at time of service, job complete"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to install previous diagnosed part. Gained access to control, removed failed control and installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks present."
Near Austin, TX 78746
Leonardo
Job Details: 06/26/2019
DISHWASHER GE GSD3360K55SS Arrived on site to test unit for unit not getting water. Test unit and found bad valve WD15X22015. Office to reschedule ; ordrng 1 WD15X22015 (VALVE )
Near Harker Heights, TX 76548
Al
Job Details: 06/26/2019
DRYER MAYTAG MEDX655DW1 "Arrived to inspect dryer with extended drying time.Temperature tested the unit and got the following temperature readings.Vent off 266 degrees-130 degrees Vent on temperature rose to 242 degrees low 121.Element, fuse and cutoff are all operational.UNIT OPERATES AS DESIGNED JOB COMPLETE"
Near Austin, TX 78748
Ron
Job Details: 06/26/2019
WASHER WHIRLPOOL WTW7000DW4 "Arrived onsite for washer not rinsing, spoke with maintenance manager Walter, he advised tenant was only have a problem in the normal cycle. Performed diagnostics only error code stored was f0E3 (overload error). I instructed on load size (advise normal should be used for cotton and other mixed blend fabrics) cycle selection vs the load per the use and care guide. I advised normal should not be used for large loads, recommend tenant use deep water water wash or other specialty cycles per the use and care guide. I also instructed on soap usage, advised washer was a low water consumption model and less soap should used typically 1/2 of what the bottle is calls for. I also advised pods should be used full loads due to the soap concentrations."
Near , TX 78666
Brandon
Job Details: 06/26/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit not starting cycle and giving error code, found loose wire connection at cold water valve, I tightened connection, unit tested good. If problem continues, will need water valve harness."
Near Austin, TX 78703
Wesley
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 All functioning as designed after power cycle.
Near Austin, TX 78704
Ron
Job Details: 06/26/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite for washer not powering up / not starting. Performed diagnostics confirmed no response front the control, customer advise unit was working intermittently before it stopped running. Confirmed 120.3v into the control. Installed replacement control board. Washer powered up and calibrated with no problems. Confirmed filled, agitated, drained, and spun with no problems."
Near Round Rock, TX 78665
Joel G.
Job Details: 06/26/2019
REFRIGERATOR LG LMXS30776S/02 "Arrived on site to diagnose fridge not cooling. Found unit was left unplugged but informed me both compartments were at room temp. Plugged unit in and found no heat removal of discharge and stayed at room temp indicating a faulty compressor. 180 volts to compressor. Compressor, drier and access valve need installed. Also, fans are loud when they came on and also need replaced.Verified no leaks at time of svc call.; ordrng 1 ADH73150210 (DYE DRIER) and 1 SV8404 (2 valve) and 1 TCA36511311 (COMPRESSOR )"
Near Austin, TX 78703
Wesley
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Arrived on site and cleared leftover ice build up. No evidence of persistent leak. All checks good. Unit is operating as designed. Advised customer on findings.
Near Georgetown, TX 78628
Joel G.
Job Details: 06/26/2019
ICE MACHINE KITCHENAID KUIX505EBS1 Arrived on site to install parts ordered by previous tech. I ran diags and found bin thermistor shorted. I checked resistance across sensor and found 300 ohms and should be at about 2.7 kohms. Sensor not ordered and needs replaced. Kept running diags and found recirculating pump and drain pump not coming on and found no voltage to them either. Will replace other parts on return. All other tests check out fine. Customer also asked if we could make sure they’re running the cleaner correctly since evaporator has lots of build up on it. Found no leaks at time of svc call.; ordrng 1 WPW10511923 (thermistor)
Near Austin, TX 78717
Lou
Job Details: 06/26/2019
RANGE KITCHENAID KGCU462VSS02 "arrived on site to inspect cooktop middle burner not working. Upon further inspection, the customer advised that the griddle burden is not working. I turned the middle grill burner on and it came on as designed. When I turned it to low setting, the Ignitor began to arc as did all of the other Ignitors. When I turned the flame up to medium the Ignitor stopped. Attempted to adjust the flame and no change in flame height. I adjusted the burner ad it appeared to stop, but shortly afterwards, the Ignitor came on again.
Near Georgetown, TX 78633
Lou
Job Details: 06/26/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to install previously diagnosed and ordered parts. Due to uneven cooking, I removed and replaced the sensor, main control and UI panel. Tested the unit on Bake @350 degrees. Temp at preheat was 326. Next three readings were 345, 311, 420, for an average of 358 degrees. I advised the customer of my temp readings and repairs. Placed the unit in diagnostics and found the unit showing 354 degrees. Job completed."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/26/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher, failed upper rack. Inspected unit and found right adjuster housing broken. and 1 W10588165 (housing RIGHT SIDE) and 1 W10712395 (adjuster KIT)"
Near Leander, TX 78641
James
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and tested operation. Customer stated that the freezer seemed to have warmed up and ice had formed around light switch housing. Customer thawed the ice and the light began working and temperatures seemed normal again. Checked temps and found freezer at 10 degrees and dropping. Fresh food at 37 degrees. Customer has also experienced random crushed ice with cubed ice dispensing selected. Tested ice bin door and door solenoid and found both to be working properly. Instructed customer that ice can sometimes get stuck in chute and will cause some ice to crush as it dispenses from container. Unit working properly. Job complete
Near Killeen, TX 76549
Al
Job Details: 06/26/2019
MICROWAVE WHIRLPOOL WMH1162XVB2 Arrived to inspect SAFETY concerns for the microwave.Customer advised the unit popped and began smoking.I checked the unit and discovered the outlet powering the unit was faulty and tripped the power to the unit.I checked all fuses and switches for abnormal wear.I tested the unit and with 2 minute water cup test and unit tested as designed.CUSTOMER SATISFIED JOB COMPLETE
Near Austin, TX 78704
Leonardo
Job Details: 06/26/2019
WARMING DRAWER WHIRLPOOL KOST100ESS03 Arrived on site to test unit for unit not heating. Test u it and found unit had bad tod. Will need to order new tod WP4449751 customer said unit is new so I advised customer to get installers to check to make sure we are getting correct power to both line. Office to reschedule. ; ordrng 1 WP4449751 (TOD)
Near Georgetown, TX 78628
Tyler B.
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDF760SADM2 "arrived onsite for unit not washing, found wash pump not running, replaced pump and motor and tested good, no leaks on site
Near Killeen, TX 76549
Al
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived to install previously ordered parts.Accessed the unit and installed the shims.Unit works as designed.All water lines were dry at the end of service.JOB COMPLETE
Near Austin, TX 78750
Paul
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived onsite for the refrigerator with door leveling issues. I adjusted the deli drawers to get them straight and inline with the refrigerator doors. I found the freezer drawer about a 1/4” off to the right due to the left rail and bracket loose. Need to replace the left rail and possibly the right rail to complete service. Ordering C-notes, W10625067 LEFT BRACKET & W10625068 RIGHT BRACKET. ; and 1 W10625067 (BRACKET) and 1 W10625068 (RIGHT BRACKET)"
Near Manor, TX 78653
Joseph C.
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS555SIHB00 "Arrived on site for “no ice production” complaint. Inspected unit and found ice to be clogging ice maker fill tube. No continuity is detected in ice maker fill tube heater harness. Ordering new black freezer door. . No leaks detected, at time of service.; ordrng 1 LW11026427 (dor-fip (BLACK))"
Near Austin, TX 78730
Tyler B.
Job Details: 06/26/2019
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site for control replacement. Replaced control and tested good,
Near Austin, TX 78738
Robert
Job Details: 06/26/2019
WASHER MAYTAG MVWB850YW1 Arrived on job for complaints of not draining. Found no 120v out of control to pump. After replacement test operation all functions working properly. No leaks detected at time of service.
Near Pflugerville, TX 78660
Scott
Job Details: 06/26/2019
DISHWASHER GE GSD2200G02BB Arrived on site to install inner door but notice left and right side door baffles are missing . Will need to order parts . ordrng 1 WD8X227 (tub corner baffle rH SIDE) and 1 WD8X228 (tub corner baffle lH SIDE)
Near Hutto, TX 78634
Steve C.
Job Details: 06/26/2019
WASHER WHIRLPOOL MVWB765FC3 "Arrived on site for the unit is making noise. Tested the unit and found the unit will make a loud ticking noise. Removed the agitator and basket and no obstruction. Replaced the gear case, stator and rotor due to the noise coming from all three parts. Replaced all parts and calibrated the unit. Unit works properly and all water connections were dry at the time of service."
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher not cleaning well and not drying dishes. Customer stated that it does not seem to be drying and dishes on top rack are not coming clean. Inspected insulation and found loop added to drain line and found plumber was talking about fill hose being to long (see SD-QuickPic) Measured incoming water temperature at 122°. Performed diagnostics mode and found fault code F7-E1 heating circuit interrupted. Added cup right side up to measured water on top rack. Monitored test mode and measured amp draw to element. Found heater drawing 7 amps. Found cup filled to the top. Called whirlpool tech support and David (SR# 7725187029). Spoke with customer on user guide.
Near Austin, TX 78753
Joseph C.
Job Details: 06/26/2019
VENTHOOD KITCHENAID KVUB600DSS2 "Arrived on site for “lights are dim or not working, when turning on” complaint. Inspected unit and found light connections to be loose. Adjusted connections to lights. Unit is performing as designed."
Near Austin, TX 78660
Scott
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for not dispensing water . Found water lines and filter are freezing up. No frost build up on evap in both fresh and freezer . Ordering thermistors and main control and UI control diffuser . ; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (UI) and 1 W11317276 (DIFFUSER ) and 1 WPW10384183 (thermistor)
Near Hutto, TX 78634
Joel G.
Job Details: 06/26/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to install parts I previously ordered. Replaced. And verified operation. Verified no leaks at time of svc call.
Near Georgetown, TX 78633
Thomas L.
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site to replace icemaker with failure code stored. Removed and replaced ice maker. Also removed ice from fan area. All water connections are dry.
Near Lakeway, TX 78734
Andy
Job Details: 06/26/2019
WASHER WHIRLPOOL WTW7000DW3 Arrived on site for washer not responsive. Tested and inspected unit and found failed UI and control was shorted out. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Kevin
Job Details: 06/26/2019
WASHER WHIRLPOOL WFW90HEFW0 "Arrived on site and found washer has error F2E3 unsupported cycle, F5E2 door lock error, F3E1 pressure system, F5E4 door not opened between cycles, spoke with techline Replaced pressure sensor, hose, and air trap. washer passed diagnostic cycle both times, If issue persists will need to replace control and console and harness between them. No water leaks detected at time of service."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Arrived on site for FC not cooling. Measured temperature in FC at 25°. Gained access to evaporator and found no frost pattern. Performed diagnostics mode and ran condenser fan and compressor. Found compressor not turning on. Had customer sign waiver to pull out, due to previous damage on floor. Gained access to compressor and tested motor windings resistance and found within range. Found failed starting device. Customer had capacitor on hand and installed at customer request.ordrng 1 WPW10197428 (STARTING DEVICE )"
Near Austin, TX 78727
Paul
Job Details: 06/26/2019
DRYER WHIRLPOOL LEN2000PWO Arrived onsite for the dryer vent that came loose from the wall and the customer can’t reconnect. Ms stated the dryer was also taking long or multiple cycles to dry. I found the flex hose completely stopped up and crushed. This installation cannot use a round hose because there is not enough room. It needs a periscope type vent. I showed ms what to pick up at Lowe’s and she will call the office and reschedule after she gets the vent.
Near San Marcos, TX 78666
Luis
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00
Near Pflugerville, TX 78660
Scott
Job Details: 06/26/2019
WASHER LG WM8000HVA "Arrived on site ,replaced dispenser and housing . Tested unit ,no water leaks detected at time of service . Job complete ."
Near Austin, TX 78702
Wesley
Job Details: 06/26/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite and installed console. Unit is now operating as designed.
Near Austin, TX 78735
Kevin
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site and found refrigerator temperature is correct, customer is experiencing high temperatures/food spoilage in the two produce bins but not the rest of the fresh food section. Spoke with tech line and they said to ensure nothing is blocking airflow on the top shelf and if issue continues replace control and thermistors. No water leaks detected at time of service, job complete"
Near Austin, TX 78735
Leonardo
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace hose. Replaced hose test unit and unit working correctly no leaks present at this time.
Near Pflugerville, TX 78660
Scott
Job Details: 06/26/2019
WASHER WHIRLPOOL WTW7000DW2 "Arrived on site for periodically not spinning clothes out . Customer stated it’s very random . Ran diagnostics ,no error codes . Both manual and auto test checked normal . No oil on gear shaft . Did find outlet hot ground . Told customer to have maintinace fix outlet , may be the cause of disruption of cycle . Nonwater leaks detected at time of service . Job complete."
Near Pflugerville, TX 78660
Scott
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for not dispensing water . Found water lines and filter frozen . Unit is keeping temps too cold .ordering UI ,thermistors control . Replaced fitter housing due to failing from freezing . No water leaks detected at time of service . Please call to set return . ; ordrng 1 W10316760 (thermistor) and 1 W11172798 (CONTROL) and 1 W11340158 (UI) and 1 WPW10384183 (thermistor)"
Near Austin, TX 78702
Wesley
Job Details: 06/26/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived onnsite and found drain hose cracked and leaking. Ordering drain hose to repair. Water turned off Nd disconnected.; ordrng 1 W11316671 (DRAIN HOSE)
Near Spicewood, TX 78669
Andy
Job Details: 06/26/2019
WASHER MAYTAG MVWB855DC3 Arrived on site for washer with bad smell. Tested unit operations and all operations are normal. Checked for error codes and found none. Checked for water remaining in tub and found none. Called tech line and spoke with Kevin (SR # 7725196054) Made aware of stated issue and what was done and found. Was instructed that smell is either coming from what is being put in unit or coming from stand pipe. Was instructed to run cleaner cycle. And if smell continues for customer to have standpipe checked. Did as instructed. No water leaks present at time of service.
Near Spicewood, TX 78669
Andy
Job Details: 06/26/2019
DRYER MAYTAG MEDB855DC4 Arrived on site for dryer with loose panel. Tested and inspected unit and found console clips are not holding tight. Removed panel clips and adjusted. Reinstalled and tested unit. All operations are normal. No other repairs are needed at this time.
Near Austin, TX 78704
Wesley
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onnsite and found unit not sealing due to leveling issue. Leveled and corrected sealing issue. Unit is now operating as designed.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/26/2019
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site to test unit for upper rack falling. Test unit and found upper tracks broken, replaced left and right track test unit and unit test good job complete. No leaks present at this time."
Near Austin, TX 78748
Kevin
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site and inspected refrigerator and found interior lights are on but it is not cooling, no fans are running, and there is no response on user interface, ice and water dispenser are unresponsive. Disconnected power to refrigerator and replaced main control and user interface, after reconnecting to power it is running and has begun cooling. Water dispenser is now working and UI is lit and working. No further repair is required at this time, no water leaks from connections at time of service, job complete"
Near Austin, TX 78737
Kevin
Job Details: 06/26/2019
REFRIGERATOR GE PGS25KSEAFSS "Arrived on site and confirmed air is felt from both vents when door switch is closed. There are 6 cubes in ice bin, Spoke with GE techline and although icemaker was recently replaced they recommended replacing it again and replacing harness with it. No water leaks detected at time of service.; ordrng 1 WR23X10708 (harness motor and re) and 1 WR30X10150 (icemaker - door moun)"
Near Austin, TX 78737
Kevin
Job Details: 06/26/2019
WASHER KENMORE 110.2713241 Found no water flow on either hot or cold valves. Confirmed water lines are clear, a new valve assembly will be needed to correct issues. No water leaks from connections at time of service
Near Austin, TX 78739
Leonardo
Job Details: 06/26/2019
RANGE GE JV636H2SS Arrived on site to test unit for lights not working. Test unit and found fan working but light not coming on. Test unit and found bad switch will need to order new switch WB24X10077 and light sockets WB08X10035 x2. Office to reschedule ; ordrng 2 WB08X10035 (LIGHT SOCKETS )s and 1 WB24X10077 (LIGHT SWITCH )
Near Round Rock, TX 78681
Lou
Job Details: 06/26/2019
WASHER WHIRLPOOL WTW7500GW2 "arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1. I cleared the code and continued with testing. The unit failed to dispense water into the tub. It drained, agitated and spun as designed. I tested the water valve and found the hot valve stuck. When I removed the water hoses, I found a large amount of debris in the valve and on both the hot and cold hoses. I removed and replaced the water valve and recommended that I the customer replace the hoses. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Luis
Job Details: 06/26/2019
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site for thin ice. Ran diagnostics found water not filling reservoir,unit passed all other diagnostics. Ran a normal cycle and ice thickness set to max and water not filling reservoir to correct level. Diagnosed faulty water sensor,replaced pump,assembly that includes sensor, ran unit through a cycle,water filled to correct level,ice forming on evaporator plate."
Near Sunset Valley, TX 78745
Luis
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for no ice,ran diagnostics icemaker passed all test,ran fan test some air flow ran unit through normal operation weak air flow diagnosed unit will need main control and ice box fan. Need AUTHO approval for control and fan motor; ordrng 1 CNOTE (NEED AUTHO FOR CONTROL AND FAN MOTOR) and 1 W10843055 (CONTROL), states that autho needed"
Near Austin, TX 78727
Paul
Job Details: 06/26/2019
OVEN WHIRLPOOL RDE1400P2 Arrived onsite for the oven with broil working but bake is not. I found the bake elements out in both upper and lower ovens. The elements need to be replaced to complete service. Call complete.