"Arrived on site for water leaking from dispenser compartment. Customer played video,water leaking from behind paddles,checked ice door operation good and sealing,tested water dispenser no leaks. Ran icemaker test,icemaker passed harvest,ran fill test passed no leaks,ran ice box fan good strong air flow. Unable to recreate issue."

"Arrived on site for a defective compressor and pump. Replaced pump,compressor,drier and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec,reassembled unit checked available connections and tubing no leaks. Ran diagnostics all test passed."

Dont type and drive I turned it on. Upon arrival was able to confirm issue and upon further testing found that unit would not power on due to a voltage issue in the outlet. Found left side of outlet giving 121 V that sound right side of outlet only giving 8 V and when combined between the left and right side of the L1 and L2 to unit overall was only receiving 108 V. Instructed customer they would need electrician to fix the power supply issue and unit would function as designed. Call complete

"Arrived on site for unit not cooling and making a loud noise. Upon arrival was able to confirm issue and found following results for thermistors: Fc thermistor 10.7k, rc thermistor 6.1k, ice bin thermistor 7.3k, rc evap thermistor 8.2k. found no failures in the RC compartment but I did find a partial defrost issue in the freezer indicating unit was going to defrost too early and shutting down too quickly causing ice to build around the fan due to a failing by metal thermostat. Was able to replace evaporator fan motor in FC as well as high-voltage control and inform customer to give unit 24 hours to stabilize tips. Call complete"

Arrived on site to diagnose refrigerator leaking from the rear. Found water dispenser hose had a Crack in it. Cut out damaged section and used a coupler from truck stock to connect the lines. Unit no longer leaking. Call complete.

Arrived on site to replace previously ordered parts for washer. Replaced control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite for a dryer that is tumbling but is not heating. Upon arrival I tested unit and found that it would not heat. I tested the heating element, all thermistors and fuses and found the all good. I checked the vents and found that the airflow was good see pix. Upon further inspection I found that the unit was wired incorrectly and correcting this I tested the unit ad found the unit operating as designed. Job complete"

"Arrived on site and inspected range and found front middle and right rear burner were not converted to propane. I have to correct and them customer also pointed out that oven is not working. Removed lower rear panel and Found igniter wire is not connected to igniter. After reconnecting wire oven is now working properly, job complete"

"Arrived on site to test unit for not starting. Found tub full of water. Found blue wire to drain pump was cut. Installed spade connection, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for water leaking from dispenser tube onto front panel of FC door. Adjusted water line, unit working as designed. Job complete."

"Arrived on site and replaced UI, washer is now responsive and will complete a diagnostic cycle, job complete"

"Arrived on site and inspected dryer and found it is not heating. Found cut off has failed. After replacing cut off dryer is heating normally. Found airflow meter is showing restricted and recommended that vent to the exterior be serviced, job complete"

"Arrived on site and inspected dryer and found loose wire connection at door switch. After resetting connector dryer is now running properly, job complete"

"Arrived on site to inspect washer basket paint chipped and rusting. Upon further inspection, I found a dime sized paint chip in the bottom of the basket and it was beginning to rust. I removed and replaced the basket and tested the unit in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite and found unit tripping breaker half the time. Determined that the likely cause was a non compatible GFCI breaker being used on the dedicated washer circuit. Customer will test with separate circuit to determine cause. All else checks good.

"Arrived on site to follow up on washer that is tripping breaker when spinning. Found no error codes present. Unit passes diagnostics. Found voltage and polarity good. Previous tech already replaced motor / cap / control. Called tech line and spoke with Travis, R7734741694. Unit is still running through a GFCI outlet, with a GFCI cutoff in the room, and breaker panel. Unit is operating as designed, breaker is not able to support the unit due to weak GFCI. Advised to contact electrician to try a stronger breaker / GFCI since unit is operating in spec, and is not recommended to be installed on GFCI breakers. Call complete."

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice cubes stuck in crusher area and preventing motor function. Removed ice and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to test unit for unit venting from the top. Test unit and found cover loose leaking air. Secured cover test unit and unit test good job complete.

Arrived on site for surface light not working . Removed bulb and found filement broken . Customer will supply own bulb. No other issues job complete

Arrived on site for fridge not making ice . Ran harvest test and valve never activated. Getting voltage . Replaced valve . Reran harvest all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for washer leaking . Ran diagnostics and found valve leaking out bottom . Replaced valve , reran diagnostics. No water leaks detected at time of service. Job complete"

"Arrived on site for dishwasher not heating . Found element burned thru. Replaced element . Ran diagnostics, heater is getting hot at end of cycle . No water leaks detected at time of service. Job complete"

"Arrived on site , replaced left front switch . Tested and all burners are functioning properly . No other issues found . Job complete"

"Arrived on site for dishwasher not filling . Ran diagnostics got 6-4 , 8-2 . Found metal shavings all over outside of drain motor , not getting any voltage to motor . Replaced control and drain pump. Ran diagnostics and unit is performing normally . No water leaks detected at time of service. Job complete ."

"Arrived onsite to replace failed compressor. Replaced compressor, access valve and dryer. Replaced compressor, pulled vacuum and held. Charged per spec and powered unit. Ran compressor and unit began cooling. Recommended placing a bottle of water in freezer to monitor temperature. When bottle of water remains frozen for 24 hrs temperature has stabilized. Job complete"

Arrived onsite for gasket falling off. Upon arrival inspected unit. Found both gaskets out of position and not allowing doors to close properly. Found freezer gasket could be repositioned and secured. Fresh food gasket failed and needed to be replaced. Replaced gasket and molded to fit. Unit is functioning properly. Job complete.

Arrived onsite for unit making noise and overflowing causing floor damage. Upon arrival inspected unit. Unit was unplugged. Powered unit and ran diagnostics. Found F8e3- overflow or flood conditions. Ran test and all passed. Called tech line for assistance. After testing found overflow condition was caused by excessive detergent use. Tech Rob provided SR7734740945. Also contacted Trade partners for floor damage. Trade care expressed floors would not be covered due to issues being caused by customer. Tech recommended using maximum 2 table spoons of detergent maximum and using affresh once a month. Job complete

Arrived onsite for left rear burner not functioning. Upon arrival inspected unit. Found Left rear burner tested OL. Replaced burner and tested. Unit is now functioning properly. Job complete.

Arrived onsite for refrigerator leaking water. Upon arrival inspected unit. Found valve was leaking at joint. Replaced faulty valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for dishwasher that would not drain. Upon arrival I installed the drain hose and the connection at the disposal. I found that the knockout was not removed causing the issue I removed it and the unit and found the unit operating as designed no leaks. Job complete.

Arrived onsite and found unit operating with very poor airflow due to smushed vent. Corrected dryer vent alignment. Vent is ideal and less than 1 foot in length. Unit is now operating as designed. Advised customer on issue. All checks good.

Arrived on site for washer not spinning out. I inspected the unit and work area. I gained access to gear case and found no oil leaks. I tested the capacitor and found it way out of range. I installed a new capacitor. I ran a calibration. I ran a drain and spin. I found the unit working as designed.

"Arrived on site for ice maker dripping, and making a noise. I found the ice maker leaking when filled and the ice building on the Evaporator fan. I installed a new ice maker and tested it. It is now working as designed.

Arrived on site to test unit for leaking refrigerant. Found lime green UV dye all over the inside of unit. Unit has had a sealed system repaired previously and UV drier was installed. Unit is leaking from evap.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need new motor

"Arrived onsite to install previously diagnosed and ordered parts. Used steamer to remove ice that has built up in RC. R/R evaporator fan and tested. Operational test good, no leaks observed during service.

"Arrived on site to follow up on ice machine running excessive water in unit. Examined unit and found it is now making proper sized ice cubes, but it's overfilling for am extended period. Replaced recirc pump to correct water level issue. I also reformed the drain tube to sit in the drainage hole in the tub. Ran unit, and found drain pump isn't moving anything. Removed drain pump and found it had sediment stopping it up. Cleared out sediment and retested. Verified unit working properly and draining.

Arrived on site for washing machine showing error codes. I inspected the unit and work area. I found fault codes F0e3 over load f5e2 lid lock failure. I found the lid cracked at the hinge. I gained access to the gear case and found an active oil drip from the gear case. I found the suspension in good condition.

"Arrived on site for dishwasher flashing er. I gained access to the control and isolated the, heating element, float switch, and drain pump. I checked resistance and found them shorted to chassis. I found the control not responding as designed, it wont register certain Buttons and wont start or cancel a cycle.

"Arrived to inspect noise. The unit would cycle the evaporator fan off and on repeatedly and a slight chirp could be heard every time it powered back up. The control was in failure and required replacement with the MFG approved and updated kit. I removed and replaced the control and tested. I squared the unit within the cabinetry and reset door height to match. Operational test good, no leaks observed during service.

"Arrived on site and found saved error code F0E5 for unbalanced load. Ran diagnostic cycle and Everything checks good washer squeaks a little while running. Send video to KB/service managementDisassembled it and inspected components and did not see any issues. After reassembling ran diagnostic cycle again and squeaking has stopped

"Arrived on site and inspected microwave and found no power showing. Removed and disassembled it and found incoming power is good and fuses check good. Replaced control and microwave is now running properly.

"Arrived on site to inspect dishwasher rinse aid not dispensing. Upon further inspection, I found the rinse aid dispenser approximately 3/4 full and customer advised that its been at that level for a while. Also found a rusty looking substance in the tub under the float. I inspected the racks and found the bottom rack had a few rust spots on the dividers. I researched the warranty in the entitlement and found the racks are not covered under extended warranty. I changed the rinse aid setting on the dispenser and recommended the customer contact the manufacturer customer service to discuss the racks rusting. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator constantly running. Upon further inspection, the customer advised that another appliance company had recently replaced the thermostat. I tested temps in the FC=4 degrees and RC=39 degrees. I placed the unit in diagnostics and checked test 7 for defrost time and it was set at 01 (96 hour). I changed the setting to 2 (8 hour). Pulled the unit out and tested amp draw to the compressor and got .51amps. Tested the thermistors at the control and they were within range. Tested VDC at the control at the P2 pins and it showed 121V. Inspected the FC evaporator and found ice along the top of the evaporator (photo). When disassembling the FC section, I found the wire rack was sticking as I pulled it out which could cause the FC door to not close properly. I placed some grease along the rails to help it glide better. Removed he ice with my steamer and advised the customer that they have a defrost issue possibly due to the freezer door not closing/sealing properly

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling properly and the evaporator not having a good frost pattern, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the unit. Pressure held good. I installed 4.9oz of R134a refrigerant and monitored pressures. Once pressures equalized, I plugged the unit in and monitored pressures and the evaporator frost pattern. Both were good.

Arrived on site to replace previously ordered parts for refrigerator. Replaced wiring harness and voltage to valve is corrected. Unit has low pressure from home and plumbing issue will need to be addressed to fully restore water functionality in refrigerator.

"Arrived on site for dryer, inspected unit and work area. CX complaint is that dryer wont turn on. Inspected unit and verified unit was receiving correct 240VAC. Opened dryer to test components and found wire terminals on heating element and thermal cutoff brittle from excessive heat and not making contact. Replaced wire terminals and reinstalled. Dryer would now heat, but not start. Found start button not wired properly. Rewired start button and tested unit. Unit is now working as designed. Tested air flow and found unit has poor air flow. Advised CX to get vents cleaned before using the dryer to prevent any additional damage. Job completed.

Arrived onsite for not reaching temp and found failed bake element. Tested calibrated for optimal performance post repair. All checks good.

"Arrived on site for wall oven, inspected unit and work area. CX wanted to clean interior glass on door.. Disassembled glass door to remove grease and clean 4 panes. Reassembled glass door. Job complete.

"Arrived on site to inspect ice machine not making ice. I placed the unit in diagnostics and tested and found the valve is not functioning as the unit is not getting any water. I checked the water line and found it to be straight with no kinks. I removed the filter and the unit began to fill with water. Customer advised the filter is fairly new. I installed the new filter and retested and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.

"Arrived on site for dishwasher flashing error code . Ran diagnostics and got failed wash motor code. Motor didnt come on during tests . . Replaced sump and motor . Ran diagnostics all checked normal . No water leaks detected at time of service.

Arrived onsite for washer not powering on. Upon arrival inspected unit.

Arrived onsite for not producing ice and found valve is operating as designed and icemaker is cycling properly. But found impassable fill tube. Attempted clear ice obstruction but other obstruction preset preventing water movement. Evidence of tube collapse. And freezing due to insufficient insulation. Called techline and spoke with; ordrng 1 W11395429 (Water tube) and 1 W11455388 (Valve)

Arrived onsite to inspect dishwasher not draining properly. Upon arrival CX reported that the dishwasher is etching their dishes and not drying properly. I instructed the CX on proper detergent use and cleaning. I found that the dispenser is not dispensing rinse aid. Dispenser will need to be replaced. I placed the unit into a diagnostic cycle and could hear the drain pump struggling to operate. R/R Drain pump and tested. Drain pump is now operating as designed. Ordering dispenser. Office to RS.; ordrng 1 WPW10671905 (Dispenser assembly)

Arrived onsite for a dishwasher with a dented panel. I found the outer door panel dented and took a photo. I replaced the panel and took multiple photos of the new panel. The dishwasher is not connected to any utilities at this time and there are no holes punched in the cabinet to run hoses and electrical thru. Call complete.

"Arrived onsite for a double wall oven that would sometimes turn the upper oven on after using the lower oven. Upon return I tested the oven and I could not duplicate the issue. But due to the intermittent nature of the issue I am ordering console, control (without power supply) and running with control,and thermostat. Office to reschedule.; ordrng 1 W11297710 (CONSOLE) and 1 W11261169 (Control Without Power Supply)"

Arrived onsite for to inspection previously diagnosed parts. Upon arrival I installed new tub and Sump&motor. And tested unit and found unit operating as designed. No leaks. ; ordrng 1 W11545309 (STRIKE)

Arrived on site for a refrigerator with no cool in either compartment. On arrival I found both compartments over 70?F. Upon further inspection I found no ice build up or frost pattern on the evap. I also found all airflow components running as designed. I then gained access to the compressor and found it running. This indicates a faulty SS. Ordering SS components to install. Office to reschedule as 2 hour job and with a SS tech.; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 2Hr&SStech (CNOTE)

Arrived on site for a dishwasher with a leak coming from the left hand side. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found a leak coming from the inlet assembly. Due to this I am ordering the inlet assembly and nut to install. Office to reschedule.; ordrng 1 W11535094 (Inlet Water Assembly) and 1 W11535081 (Water Inlet Nut)

Arrived onsite to replace water tube and handle mounting bolt. Replaced parts and tested. Unit is now functioning properly. No leaks present at this time. Job complete

Arrived on site for a refrigerator that is intermittently not cooling still. Inspected unit and work area. The customer advised that the unit will sometimes stop cooling and will re-freeze the items in her freezer. She advised that her meats seemingly stays frozen but that the water in her unit will re-freeze and unfreeze. Checked pressures and found 25 psi at both sides when the unit was unplugged. Attempted to replace the compressor and found the compressor was pulling 9.5 A when starting to run and completely shut off after five seconds. This would indicate a locked rotor. I called Whirlpool Techline and spoke to Rob SR# 7734723608. I advised him that this would be compressor number three on this unit and the customer has been without a working refrigerator for three months. He advised that he would have to advise to order a new compressor but to have the customer reach customer service for further assistance. Ordering the compressor and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for three hours due to this unit being done with lokring fittings and potential need for lokring.; ordrng 1 W11370574 (Compressor) and 1 Lokring (Lokring)

Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Confirmed the customers complaint and cooking temperature of the freezer section. Found the freezer section sitting at 19?F. Took a resistance shack at the control for the evaporator thermistor and found it reading 15.5 kg ohms registering 19?F. I went to check the refrigerator for Mr. but found the control box on the unit did not have the pin connectors for the refrigerator compartment thermistor. Took an amp draw of the compressor and found the unit pulling .386 A. Found the evaporator showing a partial frost pattern but not complete frost pattern. Ordering sealed system components as well as the control and the office will need to contact the customer about a return date due to several out of stock and PSP items. Please schedule service for at least 2 to 3 hours for return trip.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600KIT) and 1 W11546690 (Control box)

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found unit is cooling, however is having a defrost issue. Unit is being stored in 2nd floor storage room. Evaporator covered in frost. Heater is working in diagnostics mode. Due to defrost issues need to order Control , UI, thermistor and evaporator harness . Office to reschedule.; ordrng 1 W11546609 (Control) and 1 W11203289 (UI)"

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found unit is cooling, however is having a defrost issue. Unit is being stored in 2nd floor storage room. Evaporator covered in frost. Heater is working in diagnostics mode. Due to defrost issues need to order Control , UI, thermistor and evaporator harness . Office to reschedule. ; ordrng 1 W11546609 (Control) and 1 W11203289 (UI) and 1 W11546681 (Harness)"

Arrived on site to test unit for no cool. Found compressor seized up. Replaced start and run cap with no improvement. Recommend sealed system. Ordering SS components. Needing 2hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access Valve)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the new compressor from the box and tested the compressor with the start device. Found a new compressor pulling 12.5 A upon start up and shut off within five seconds. Tested the unit again with a new start device and found the same issue. This would indicate that the compressor is dead upon arrival. I called whirlpool tech line and spoke to Andrew SR# 7734728276. He advised to order another compressor and to have the customer contact customer service if they were unhappy with the diagnosis. It was the customer of Techlines findings and re-ordered the part. .; ordrng 1 W11547313 (Compressor)

"Arrived on site for a washer spinning out of balance every load. On arrival the customer stated it has gotten so bad that they cannot run a load. I tested the suspension on the unit and found it bad. I then put the unit into diagnostics and ran a manual spin to find an abnormally loud noise. I gained access to the bottom of the unit and found the gearcase, cap, and cam bad. In order to repair the unit it will need new suspension, gearcase, cap, and cam. I went to install the gearcase but could not remove the washplate. I am ordering the washplate removal tool to return and install. Office to reschedule. ; ordrng 1 WASHPLATEREMOVALTOOL (CNOTE)"

"Arrived on site to test unit for no cooling. Found evap barely had frost on first three coils. Replaced dye drier and vacuumed system down. Charged system to specs and found frost ball forming entering evap due to restriction. Recommend replacing evap. Customer stated he had kids that need medicine refrigerated and will contact whirlpool. If continues to persist recommend compressor, dryer, access, and evap. Office to reschedule. ; ordrng 1 W11578004 (Evap) and 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (Drier) and 1 W10913906 (Access)"

Arrived on site to diagnose a range with door issues. Found stainless skin separating from door glass and broken knob. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11176456 (Panel) and 1 WPW10339442 (Knob)

"Arrived on site and inspected refrigerator and found very little ice production. Ran test 57 and icemaker passed ran test 45 and it filled properly. Ran test 15 and it passed, ran test 36 and ice box fan is not running. Replaced icebox fan and it is still not running on test 36. Checked incoming voltage from control board at fresh food ceiling connector and there is 12.7 V from blue to red. Took picture. Need to bring back ice box and control board to ensure repair on next visit.; ordrng 1 W11605504 (Ice box) and 1 W11224256 (Harness)"

BT arrived to inspect range. I could hear a high pitched squeal when plugged in. The noise changed when I turned the knobs. Office to order UIx2 and schedule service when the part arrives. Return with other two controls in case of need. No leaks detected during service. ; ordrng 2 W11492304 (UI)s

Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor running but no frost pattern. The unit needs a sealed system repair. The unit is still under the 5 year ss warranty. The office will reschedule when we have eta on the parts.; ordrng 1 Uvdryer (Uv dryer) and 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 2hours (2 hours)

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault codes F4e1 wash motor not running f7e1 no heat. I ran a diagnostics cycle and found the unit filling with water but the motor not coming on. I gained access to the control and found the control sending proper voltage. I inspected the spray arms and found them clogged, I also found the friction pads missing. The office will reschedule when we have eta on the parts. ; ordrng 1 WPW10491331 (Spray arm) and 2 WP8268961 (Friction pads)s and 1 WPW10448645 (Spray arm)"

"Arrived on site for washing machine door locking but the unit not starting. I out the unit into diagnostics and found fault code F24 over flow, o tried to run a service cycle but the unit would only advance to drain and then no long proceed. I am ordering control, harness, and pressure sensor to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 1 2man (2 man) and 1 W11132207 (Harness) and 1 W11044866 (Pressure switch)"

I placed the temp logger into the freezer and fridge. I powered the unit on.

Arrived on site to replace tub. Replaced tub test unit and found screw missing for upper rack. Ordering new track and screw and ui. Screw will need to be researched spoke with Shana office to reschedule ; ordrng 1 W11561204 (Track) and 1 W11460962 (Housing ui) and 1 Research (Screw)

"Arrived on site , replaced ice maker . Ran harvest , all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for fridge still not making ice . Found valve actuating but no water . IM a passed harvest . Ordering both valves . No water leaks detected at time of service. Call to set return.; ordrng 1 W11460084 (Valve rear)

"Arrived on site for fridge not making ice . Also found unit is not dispensing water . Found filter frozen up . Ordering control, dampener and thermistor, filter head . No water leaks detected at time. Call to set return ; ordrng 1 W11446816 (Valve) and 1 W11321360 (Control) and 1 W10594330 (Dampener) and 1 W11308018 (Filter head) and 1 12791403 (Thermistor) and 1 W11256384 (Filter)"

"Arrived on site to install missing oven vent cover. Examined parts and did not have the correct vent assembly. Ordering vent and pieces, installed trim. Found the oven outer door was also dented. Replaced outer door with unused from another ticket. That is nor working as intended, office to schedule when we have the proper vent parts. ; ordrng 1 W11598202 (Vent Assrmbly) and 2 WPY706189 (Vent screws)s"

"Arrived on site for cooktop, inspected unit and work area. At arrival CX was cooking on cooktop and it was extremely hot to disassemble. Got to test burner not igniting and was not igniting. Office to order parts and reschedule when parts are available and advice CX not to use unit prior returning. CX would like to be scheduled to return. ; ordrng 1 W11578849 (Spark module) and 1 W11507531 (FR Igniter) and 1 W11561439 (Harness switch)"

Arrived onsite for dryer flashing code on screen. Upon arrival found that the unit was flashing F3E3 Inlet Thermistor Open/Shorted. And f3e1 Exhaust thermistor open/shorted. I gained access to the inlet thermistor harness though the top of the unit and tested it and found that it showed open. I am ordering a 2 man because the unit is staked. And returning the both thermistor. Office to reschedule ; O-emld tckt

"Arrived on site for DW, inspected unit and work area. CX complaint is that console is not working. Entered diagnostics and found console not responsive. Opened console and found corrosion. Ordering new console and will return with parts on Friday, 10/07 AM. Unable to test any components due to console not responding. No water leaks present at time of service. Follow up required. ; ordrng 1 W11460908 (Console)"

Arrived onsite for a rang that has dents in it.Upon inspection I found that there was damage to the right side of the unit (dented inwards) and on the left side downed out words which could cause het to leak fro the oven when in use. I am ordering 2x side panels office to reschedule.; ordrng 2 WPW10162245 (Side panel)s

Arrived onsite for stove burner not igniting. On inspection saw that the ignitors were working and I could smell the gas. Took the screw out of the burner head and the orifice fell in. Open the top of the stove up and found that the gas line to the orifice assembly had been broken off. Ordering new orifice assembly. Took knob off of cook top so burner can not be turn on. No gas leaks detected during service other then the broken part. Advised CX not to turn that burner on. Left it disassembled in the drawer next to the stove. Office to reschedule with customer.; ordrng 1 W11590058 (Orifice assembly)

"Arrived onsite for TRIPPING the breaker . Upon arrival inspected unit and is operating. Checked polarity and is correct. Checked voltage at control and is 121v. Ran diagnostics to force compressor, all fans, and heater several times. Unit is functioning without issues. Contacted Techline for assistance. Tech Advised customer to connect unit to another outlet for a couple of weeks to see if breaker tripps. Tech said unit is functioning correctly and there is no repair to be made at this time. Tech gave SR# 7734731443. Job complete"

"Arrived onsite for dishwasher that is leaking from the bottom. Upon inspection I found that the Sump&motor and motor was beginning to show signs of a leak. I revoked the Sump&motor. Up further inspection I found that there was another leak at the water inlet. I am ordering 1x water inlet, gasket, and nut. Tested unit and found unit operating as designed. I did advise cx not to use the dishwasher to any water damage. Office to reschedule ; ordrng 1 WPW10195536 (INLET-WATR) and 1 WP8531323 (GASKET) and 1 WPW10213825 (NUT-TUBE)"

"Arrived on site for refrigerator ice maker, inspected unit and work. CX complaint is that unit is not making ice or dispensing. Retrieved temps @ 0? FC. Found FC switch rocker arm broken. Did further testing and found a break in the wiring harness from the control to the connector under the door by water filter. Unit is not repairable if trying to fix the ice dispenser motor. The door switch in the freezer would have to be fixed if they want any cooling issues. Tried do contact homeowner but no answer. No leaks were observed during service. No fees to collect since svc was collected. ; ordrng 1 W11457217 (FC switch)"

"Arrived on site to diagnose refrigerator that is not dispensing ice. Checked unit and found frost building under bucket, and in ice bucket as well due to air leak. Found the ice door is not sealing well causing warm air leak. Ordering parts to resolve. ordrng 1 WP2180353 (Ice Door) and 1 WPW10546285 (Motor and Support)"

Arrived on site for a washer making loud noise. Fun Ive always able to confirm complaint in town cause of failure was due to drain motor bearings internally grinding although there was no debris found in the housing. ordrng 1 4681EA2001T (Drain motor)

"Arrived onsite for dishwasher not washing. On inspection found the clean light was blinking 7 times, it states that the cleaning light blinking is a heating issue. Tested the heating element and it was 10 ohms, tested the wiring harness to the heating element was OL. Found that the harness is discolored where the heating element plugs in at the control board. Once I unplugged the connector at the board I can see heat damage on the control board. Ordering wire harness, returning the element and the controller; ordrng 1 WP8562043 (Utensils basket) and 1 WPW10413098 (Wiring harness)"

"Arrived on site for fridge not cooling properly. I inspected Ted the unit and work area. I found a partial frost pattern on the evaporator. I gained access to the compressor and found the low side pressures at -10. ordrng 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve)"

"Arrived on site for ice machine over producing ice. I inspected the unit and work area. I found the ice bin thermistor connected and reading properly. I am ordering the control. ordrng 1 WPW10141364 (Control)"

"Arrived onsite to inspect refrigerator having trouble making ice and dispensing water very slowly. I temperature tested the FC and got 4? and dropping. I tested the water inlet valve and almost no water is passing through it. The water inlet valve needs to be replaced; ordrng 1 WPW10498990 (Isolation Valve inlet)"

"Arrived to instal previously diagnosed and ordered parts. I attempted the gas valve and it did not correct the circuit breaker tripping issue. The only part within circuit remaining is the main control. No gas leaks detected during service. ; ordrng 1 WB27K10423 (Main control) and 1 TechCGO (GCO Please)"

Arrived on site to repair door damaged from transport. Replaced inner frame and hinges to resolve. Unit now working as designed. Call complete.

"Arrived onsite for Washer will not spin at all. Upon arrival ran diagnostics and got error code F0-E5 out of balance. Ran manual test for both agitator speeds a well as spin speeds. All test passed. Customer stated that on smaller cycles like delicate, the unit spins,but on larger cycles like normal, unit will not spin. Ran a normal cycle with clothes . Found actuator is only working intermittently. Need to replace actuator.replaced actuator and unit now test correctly. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite to replace filter housing and dual valve. Replaced parts and tested. Dispenser is no longer making noise and is dispenser water adequately. No leaks present at this time. Job complete

Arrived on site to replace previously ordered parts for refrigerator. Replaced wiring harness and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.