Near Salado, TX 76571
Al
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived to inspect side by side refrigerator not cooling.Plugged in the unit and compressor shut off 7 seconds after coming on.Removed and replaced the start device and unit compressor still didn’t began cooling the unit.While changing the start device, the compressor was burning hot to the touchOrdering the compressor, access valve and dye drier, sealed system tech and 2 hours.Office to reschedule with customer.Needs more work.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (RESEARCH ACCESS VALVE ) and 1 CNOTE (2 HOURS) and 1 W10507884 (COMPRESSOR )"
Near Austin, TX 78703
Leonardo
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL GU2455XTSB1 Arrived on site to test unit for unit not washing and taking to long to wash. Found dirty sump will needs new sump and motor new panel and new heating element and new sensor ; ordrng 1 W10518394 (HEATING ELEMENT )
Near Austin, TX 78731
Scott
Job Details: 06/04/2020
DRYER MAYTAG MGD7230HW0 "Arrived on site for no heating dryer . Found igniter and thermal fuse had failed , replaced parts . Burne will now light for an second then go out . Still not lighting . Ordering control and gas valve . Please call to set return.; ordrng 1 W11441689 (CONTROL) and 1 WPW10118347 (gas valve)"
Near Austin, TX 78747
Luis
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for freezing in fresh food replaced fresh food thermistor located in light housing,removed damper secured gasket between liner and damper. ; used 1 W10316760 (THERMISTOR ) from stock"
Near Waco, TX 76705
Jonathan M
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 on site for dishwasher that won’t spray either spray arm. Inspected unit and work area. Placed in in-service diagnostics and found and F4 E3 (motor not running). Tested resistance through the motor circuit and found it within range. Replaced control and tested unit. Unit still would not spray and either arm. Checked electrical connections to the motor and all connections were good. Ordering pump and motor and office will need to contact customer about reschedule date due to part being out of stock. ; ordrng 1 W11085683 (pump&motor)
Near Coupland, TX 78615
Andy
Job Details: 06/04/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer squeaking noise. Tested and inspected unit and found failed belt and motor squeaking. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10006384 (drive belt)
Near Georgetown, TX 78633
James
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and tested operation. Found fresh food at 65 degrees and freezer at 4 degrees. Found fresh food evaporator frozen over again causing no cool in fresh food. Filling service pointer W11033419D I verified software version of 6.0.0. Unit will need new evaporator cover and main control to correct defrost issue. Instructed customer that unit will need to be off and thaw for 48 hours prior to return service. ; ordrng 1 W10889360 (cover-evap)
Near Round Rock, TX 78665
David S
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for fridge not dispensing ice. I inspected the unit and work area. And found the impeller stopped on the motor. I am ordering the motor WPW10317991, washer W11378860, impeller WP63052-2, divider WPW10309864, gasket WP67006341 to complete the repair.; ordrng 1 W11378860 (WASHER) and 1 WP63052-2 (impeller) and 1 WP67006341 (gasket) and 1 WPW10309864 (divider) and 1 WPW10317991 (motor)"
Near Austin, TX 78751
Scott
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite,replaced filter head and valve . Tested dispensing system. All checked normal . No drips . All connections dry at time of service. Job complete ."
Near Blanco, TX 78606
Brandon
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 "Arrived on site for customer complaint of unit leaking and needing a new filter. I found clog in drain line, I defrosted drain line and replaced water filter, unit tested good.
Near Lago Vista, TX 78645
Paul
Job Details: 06/04/2020
ICE MACHINE KITCHENAID KUIS18NNXW2 Arrived onsite for a ice machine making a loud humming noise and not making ice. I found the recirculating pump making the noise from running dry because the reservoir wasn’t filling with water. I found the smart valve with the correct voltage and not opening. The smart valve needs to be replaced. I replaced the valve and tested the ice machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78641
David Z
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site to diagnose one leak coming from dispenser area, and report of no ice. Performed diagnostic on unit and tested icemaker. Found icemaker was not cycling at all, and had likely locked up in the fill position, causing the leak. Dispenser door is testing good, as is water dispenser. Unit did not leak on me at all during testing. Provided estimate for new icemaker and also ice bucket. Ice bucket was not able to grab the augur motor shaft, and it was sliding In the gear on the ice container, due to rounded edges. Having ice bucket shipped to customer.Replaced icemaker and retested test 120. All is cycling the way that it should be. Icemaker and leak issue resolved. Advised customer to empty their ice bucket once a week to keep blocks from forming. Sending ice container direct to customer. Call complete.; ordrng 1 W10910401D2C (ice-contnr D2C)"
Near Leander, TX 78641
Paul
Job Details: 06/04/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFCA Arrived onsite for a refrigerator that is not getting as cold in the RC and a lot of frost build up around the FC door. I removed a lot of frost and ice build up around the top of the FC door and liner. I found the FC door gasket torn at the top causing a warm air leak which was causing the frost and ice build up. I replaced the gasket and molded it to seal correctly. I explained to ms that this was the reason the unit wasn’t cooling correctly because of excessive frost build up. I explained to the customer that the unit would eventually start cooling better after it’s able to go thru a defrost cycle or explained that they could defrost it themselves. I went over defrost instructions with ms. The unit is not connected to water. Call complete.
Near Austin, TX 78734
Robert
Job Details: 06/04/2020
MICROWAVE KITCHENAID KBMC147HSS04 Arrived on job for complaints of no power. Have 120v to control with no display. Need control and part research took pictures of original part. Will also need authorization. ; saved tckt
Near San Marcos, TX 78666
Noah D
Job Details: 06/04/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to install drain tube due to cut, replaced drain tube and retested. No problems found. Complete"
Near Waco, TX 76705
Jonathan M
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Arrived onsite for refrigerator that has a light out in the freezer. Inspected unit and work area. Tested freezer light and found it shorted.. Replaced freezer LED light module and tested unit. Unit lit and is working as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 06/04/2020
WASHER WHIRLPOOL WFW75HEFW2 "Arrived on site to install latch and found latch was not the only issues, replaced motor control and retested all functions, no problems found and door unlocked and spun. Complete"
Near Taylor, TX 76574
Andy
Job Details: 06/04/2020
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site for dishwasher soap opens too early, spray arm not moving and wheels falling off rack. Tested and inspected unit and found no issues with soap dispenser, found that actuator on pump assembly has failed and wheels on bottom rack has failed. Ordering needed parts. Pump motor assembly and wheels will need to be replaced. Office to schedule return trip. No water leaks present at time of service. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 4 WPW10195417 (lower roller asm)s, states that autho needed"
Near Leander, TX 78641
Lou
Job Details: 06/04/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to install previously diagnosed and ordered part. Due to the error code F8E1-blower fan speeds, I removed and replaced the blower fan assembly and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78747
Leonardo
Job Details: 06/04/2020
MICROWAVE AMANA AMV2307PFS0 Arrived on site to test unit for open close door error. Test unit and found bad upper interlock and switch. Replaced upper interlock test unit and unit test good job complete.
Near Austin, TX 78748
Kevin
Job Details: 06/04/2020
WASHER WHIRLPOOL WTW8200YW0 "Arrived on site and inspected washer and found Marie has failed. Attempted to disassemble washer and basket will not separate from shaft. job complete .
Near San Marcos, TX 78666
Richard
Job Details: 06/04/2020
DRYER WHIRLPOOL MEDB850YW2 Arrived onsite for the dryer not heating. During testing found that the heating element is no good. . Replaced heating element and dryer tested good. During testing found that the blower belt and drive belt need to replaced.. Ordered parts and office to reschedule. ; ordrng 1 WP8544742 (belt) and 1 WPW10136934 (belt)
Near Austin, TX 78702
Leonardo
Job Details: 06/04/2020
OVEN JENN-AIR JGS8750BDW Arrived on site to test unit for door not closing all the way. Found bad door gasket and bad hinges and light not coming on. Ordering new door gasket WPW10162384 and new hinges 74011475 x2 and new light assembly WP74011220 office to reschedule ; ordrng 2 74011475 (HINGES)s and 1 WP74011220 (LIGHT ASSEMBLY ) and 1 WPW10162384 (DOOR GASKET)
Near Round Rock, TX 78665
Cliff
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to diagnose a refrigerator that is leaking. Found waterline not fully inserted into waterline connector. Reset line to proper position and found all is now working properly. No leaks from unit after services were performed.
Near Austin, TX 78727
David Z
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived on site to diagnose refrigerator not making ice. Performed diagnostic and tested icemaker. Ran motor testes and found E2 error code present. Icemaker would not cycle and was stuck in place. Replaced icemaker and retested. Unit is now cycling and filling as designed. Call complete."
Near San Marcos, TX 78666
Noah D
Job Details: 06/04/2020
WASHER MAYTAG MVWB765FC3 "Arrived on site to inspect washer for not finishing cycle, upon inspection found a overload error code, replaced control due to Customer experienced intermittent stopping of cycles. Complete"
Near Austin, TX 78737
Robert
Job Details: 06/04/2020
WASHER WHIRLPOOL WFW94HEXW0 Arrived on job to replace control. Wrong part ordered need motor control not main control. ; ordrng 1 WPW10374126 (cntrl-elec)
Near Austin, TX 78750
David Z
Job Details: 06/04/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to diagnose washer that customer said was not draining. Performed diagnostic and flaked with customer, who informed me clothes were still wet, but there was no standing water after a cycle. Ran diagnostic mode and found no saved error codes. Unit passed diag cycle. Calibrated unit. When I asked the customer what settings they used and what they washed, they informed me they used the bulky / sheets setting with a couple small clothes, 1 sheet and a couple of pillow cases. Advised customer this load was a bit too light for that cycle, and likely caused the unit to go off balance and stop the cycle. Advised customer on proper load settings and how to use the cancel button to restart cycles. All is working as designed. Call complete."
Near Austin, TX 78746
Luis
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for cooling complaint. Diagnosed main control shitting itself off and not resetting installed a new main control ran diagnostics test passed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/04/2020
MICROWAVE GE JVM1750DP2BB "Arrived on site for customer complaint of unit not responding and no display. Found some buttons working on UI panel, and no display from main control. Needs main control and UI panel. Ordering parts. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WB07X11276 (control panel asm bb)"
Near Austin, TX 78701
Jacob
Job Details: 06/04/2020
RANGE WHIRLPOOL WEG515S0FS2 Arrived onsite for unit having handle hanging off. Looked at unit. Saw that screw was missing. Replaced screw to handle. Tested unit. No issues at this time. Job complete
Near Austin, TX 78728
Cliff
Job Details: 06/04/2020
RANGE WHIRLPOOL WFE975H0HZ1 Arrived on site to diagnose an oven that is not operating. Tested all parts and components and found no mechanical failures with unit at this time. Advised homeowner on membrane switch versus electrostatic panels. No further repairs are needed and all is working properly at this time.
Near Killeen, TX 76542
Al
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived to install previously ordered part.Removed and replaced the housing in the freezer compartment.Reassembled and unit now works properly.All water lines were dry at the time of service.Job complete
Near Austin, TX 78751
Scott
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site replaced both freezer and deli control , repinned wire harness to control in deli door . All checked normal in diagnostics. Fans are blowing . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78739
Leonardo
Job Details: 06/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Austin, TX 78703
Jacob
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KSSC42QMS00 "Arrived onsite for unit not cooling in the refrigerator side. Upon investigation, found that the air baffle door was stuck open with ice behind it not allowing door to shut completely. Let customer know to let unit defrost for 2 days before returning to provide service. ; ordrng 1 WP2221296 (air-baffle)"
Near Austin, TX 78754
Eman J.
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite to install previous diagnosed parts. Installed parts, ran diagnostics, dishwasher isn’t pumping water. Ordering pump and motor W11025157. ; ordrng 1 W11025157 (pump&motor)"
Near Georgetown, TX 78633
James
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and installed new deli control, deli harness, switches, drip pan and door gasket. Verified operation and found unit working properly. Job complete"
Near Georgetown, TX 78626
Wesley
Job Details: 06/04/2020
WASHER WHIRLPOOL MVWB835DW3 Arrived onsite and found jewelry in the drain pump. No significant gearcase oil. Replaced pump and drain line. Unit is now operating as designed. Advised customer on repair.
Near Cedar Park, TX 78613
David S
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for fridge making a noise. I inspected the unit and work area. I activated the evap fan, diffuser, separately. None of them made a noise. I activated the condenser fan and compressor and I could hear the noise coming from one of them. I gained access to the back of the fridge and found something was rattling against the cardboard. I moved the lines and wires I could away from the cardboard backing and moved the condensor fan and little more into the cabinet. I shaved the silicone on the condenser fan away from the card board. I reinstalled the card board and heard no more noise. I reinstalled the fridge and leveled the doors. No water leaks detected. Job complete."
Near Georgetown, TX 78633
James
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site and tested operation. Found freezer light and upper fresh food lights out. Installed new light in freezer and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78664
David S
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dishwasher rack fallen and dispenser not working properly. I inspected the unit and work area. I found the adjuster wheels had broken of the rack. I replaced the adjuster, and tested rack operation. Rack is functioning as designed and holding in place. I put the unit through a automatic test cycle and the unit operated as designed no water leaks detected at this time. The dispenser was not functioning proper because the rack was fallen on top of it and the silverware rack was in the wrong place when I arrived. I put the silverware rack on the door as designed. No water leaks detected. Job complete."
Near Waco, TX 76710
Jonathan M
Job Details: 06/04/2020
DISHWASHER MAYTAG MDB8989SHZ0 "F2 E1, F5 E1, F5 E2. I called Techline and spoke to Joel SR# 7727985997. He advised this issue is a known issue where a line filter for voltage at the junction box will need to be installed but they do not have those available for the moment. The customer will be put on a short wait list for units to be sent the parts to install as soon as they become available and Whirlpool will send out another dispatch for the install. Call complete."
Near Granite Shoals, TX 78654
Jonathan S
Job Details: 06/04/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site with 2nd man to install previous diagnosed parts. Removed failed control and UI, installed new. Assembled unit and tested operation. All tested good.
Near Austin, TX 78739
Leonardo
Job Details: 06/04/2020
RANGE THERMADOR SGSX305FS/ 04 Arrived on site to replace right front potentiometer. Replaced part test unit and unit test good job complete.
Near Marble Falls, TX 78657
Jonathan S
Job Details: 06/04/2020
REFRIGERATOR JENN-AIR JS48SEDBDA "Arrived on site for refrigerator, freezer not freezing. Inspected unit and work area. Found miner damaged on access panel. Found evaporator frozen over and drain pan empty. Performed diagnostics mode and tested defrost cycle. Found heater drawing 3. amps, within range. Found defrost drain pan kit has been replaced twice and unit leaning back to help drain. Contacted service manager and spoke with on diagnostics.
Near , TX 78640
Leonardo
Job Details: 06/04/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to replaced panel. Replaced panel test unit and unit test good job complete.
Near Lakeway, TX 78734
Robert
Job Details: 06/04/2020
COOKTOP JENN-AIR JGCP548HL00 Arrived on job to replace orifice holder. The cooktop will have to be pulled out needs two man. Please send RJ as one of them. ; saved tckt
Near Austin, TX 78738
Robert
Job Details: 06/04/2020
DISHWASHER GE PDW7880P00SS Arrived on job for complaints of not draining and gasket damaged. Found drain blockage and gasket torn. Replaced gasket and removed blockage. No leaks detected at time of service.
Near Georgetown, TX 78626
Lou
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect refrigerator no cool. Upon further inspection, the unit was plugged in but could not hear the compressor running. Opened the unit RC doors and found the RC section very warm as was the FC section. Pulled the unit out and removed the back cover and checked amp draw from the compressor. Amp reading was .68amps. Placed the unit in diagnostics and tested the compressor and fans. Fans are operating as designed and the compressor came on but was extremely hot as were the lines coming out of the compressor. Advised the customer of my findings and am ordering the compressor, dryer, access valve, evaporator, CNOTE-2HR JOB & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit not connected to water.; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78745
Luis
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for no ice. Icemaker running through a normal cycle no,water entering icemaker,removed cover found harness full inserted to valve in compressor compartment. Installed harness correctly to valve tested icemaker passed water filled icemaker"
Near Temple, TX 76504
Al
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 Arrived to install previously ordered part.Removed and replaced the bracket and replaced it.Reassembled and unit dispensed as designed
Near Round Rock, TX 78665
David S
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher not washing the dishes very well. I inspected the unit and work area. I found the pump and motor assembly working properly. I found the second level spray arm has some debris in the spray jets. I am ordering the second level spray arm WPW10498900 to complete the repair. No water leaks detected at this time Customer stated he would just like the spray arm dropped off or shipped to him when it arrives. Job complete.; ordrng 1 WPW10498900 (spray arm)
Near Austin, TX 78749
Kevin
Job Details: 06/03/2020
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and tested all parts related to detergent dispenser, spoke with tech line they recommended replacing expansion board but this did not cause any noticeable difference. Reason for dispenser not working is unknown, cannot correct issue or narrow down necessary part, job complete. 7727978497"
Near Pflugerville, TX 78660
David S
Job Details: 06/03/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to install previous diagnosed parts. I removed the failed control and installed new. I tested the unit. All operations function. Job complete.
Near Austin, TX 78752
Jacob
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL WDFE505W0JS0 Arrived onsite for unit having damage to panel. Looked at unit. Saw damage to panel. Replaced panel. No issues at this time. Job complete
Near Austin, TX 78757
Jacob
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for unit having scratches to refrigerator door handle. L
Near Austin, TX 78741
Kevin
Job Details: 06/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Ride on site and inspected microwave and found voltage is constantly supplied to counter light socket. Replaced control board and customer supplied a new lightbulb and it is now operating properly, job complete"
Near Kempner, TX 76539
Cliff
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00
Near McQueeney, TX 78123
Noah D
Job Details: 06/03/2020
ICE MACHINE KITCHENAID KUIX306ESS2 "Arrived on site to inspect icemaker for cleaning light, instructed customer on how to use cleaner and complete a cycle to get rid of gunk. Job complete"
Near San Marcos, TX 78666
Richard
Job Details: 06/03/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived onsite for the washer not draining. Upon arrival found that the washer is not hooked up to a water supply. Did find error codes for a water valve issue but not able to test because there is no water supply. Reset codes per customer request. Complete
Near Copperas Cove, TX 76522
Cliff
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to replace previously ordered parts for refrigerator. Replaced board and found no change with dripping. Reinspected unit and found due to misshaped waterline, line was not fully seated into valve causing airgap. Due to possibly damage valve replaced it. Also removed misshaped portion of lines and re-mounted them. All is working properly at this time and no leaks were found after services were performed."
Near Kyle, TX 78640
Kevin
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Arrived on site and inspected refrigerator and found there is several frozen water droplets on top of freezer door, took picture. Corner door stop is missing, took picture, and although door is level handles are not, took picture. Reported all to techline. They said Frozen water droplets are minimal and aren’t causing an issue, door stop is not shown as an orderable part and doors are level and handles aren’t adjustable. 7727768052; ordrng 1 CORNERDOORSTOP (IN PICTURE )"
Near Liberty Hill, TX 78642
Lou
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator noises. Upon further inspection, I removed the right crisper drawer and found standing water/ice in the bottom of the RC section. I disassembled the RC section and using my wet vac, removed the water/ice. I removed the RC evap cover and found where the damper motor was rusted and the damper retainer and support styrofoam were damaged and the small pieces that were breaking off were going into the evap drain tube and clogging it. Using my steamer, I removed the ice from the evap drain pan and drain tube. I removed and replaced the damper and using foil tape, I taped up the remaining portions of the retainer and support until I can return to replace them. I am ordering the retainer and support and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11225849 (retainer) and 1 W11230117 (support)"
Near Austin, TX 78752
Jacob
Job Details: 06/03/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for unit having damaged panel. lol at unit. Found damage to panel. Replaced panel. No issues at this time. Job complete
Near Manor, TX 78653
Eman J.
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator not making ice. Tested system found fill tube cracked. Ordering fill tube 12961401; ordrng 1 12961401 (tube w/waterline)
Near Spicewood, TX 78669
Brandon
Job Details: 06/03/2020
DISHWASHER GE ZDT870SPF5SS "Arrived on site for customer complaint of unit not heating , found faulty heater inside pump/motor. I replaced pump/motor, unit tested good.
Near Austin, TX 78758
Wesley
Job Details: 06/03/2020
DISHWASHER AMANA ADB1400AGS1 Arrived onsite and found unit power supply shorted at power block. Corrected wiring. Unit is now operating as designed. Advised customer on repair.
Near Spicewood, TX 78669
Brandon
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of leak, found detergent dispenser broken, I replaced dispenser, unit tested good."
Near Waco, TX 76705
Jonathan M
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW01 Arrived on site for refrigerator that’s not cooling properly. Inspected unit and work area. Customer advised that his drinks aren’t as cold as they should be in the refrigerator section. I took temperatures in the refrigerator and freezer sections the refrigerator section was sitting at 38°F in the freezer section was sitting at 5°F. Took temperature cycles and found the refrigerator get up to 42°F before cycling into a cooling state. Temperatures during the refrigerator cooling got up to 9°F before switching back to the freezer section and drop the temperature is down 4° F. I called Techline and spoke to Joel SR# 7727978231. He advised this temperature range was within range and the unit 2as working as designed. He advised the customer to turn down the temperature setting if he wanted the unit colder in the refrigerator section. He advised to make no repairs and unit is working as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 06/03/2020
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Arrived to install previously ordered part.Removed and replaced the module and unit tested as designed.All water lines were dry at the end of service.Job complete
Near Smithville, TX 78957
Scott
Job Details: 06/03/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for no cooling . Found unit not going thru defrost properly . Heater check normal . Replaced control, evap thermistor , cabinet thermistor . All checked normal . Job complete ."
Near Dripping Springs, TX 78620
Robert
Job Details: 06/03/2020
COOKTOP KITCHENAID KSEB900ESS0 Arrived on job for complaints of damaged cooktop. Confirmed damage and took pictures. Replaced top and test.
Near Austin, TX 78717
Paul
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for a no cool refrigerator. I found the unit at room temp in both compartments. I found the compressor overload tripping die to a defective start device. I replaced the start device and the unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near New Braunfels, TX 78132
Richard
Job Details: 06/03/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that there is no water getting into the ice maker. Heard the valve kick on but no water. Filter is new. Will need to change out the water valves. But will need to set this call as a 2 man. ; ordrng 1 2317847 (tube-water)
Near Austin, TX 78745
Luis
Job Details: 06/03/2020
REFRIGERATOR GE PTS22SHSARSS "Arrived on site for noise compliant. Compressor running at time of visit,evaporator fan and condenser fan running,no issues with evaporator fan or condenser,power cycled unit compressor powered off no odd noise,powered unit on compressor powered on no odd noise from compressor,found void in the insulation in freezer section causing lines to cause noise inside of cabinet. Normal wear and tear which caused void in the insulation."
Near Georgetown, TX 78633
James
Job Details: 06/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site and installed new control. Found wires reversed on magnetron relay. Corrected issue and tested. Unit tests good. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 06/03/2020
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site to install previously diagnosed and ordered part. Due to the control failure, I removed and replaced the main control and tested and the unit continued to fail. Checked voltage and the unit wasp getting 122V. The packaging the control came in was badly damaged as well. I put the old control in and tested voltage again and failed to get voltage. I adjusted the power cord at the outlet and retested and the unit is operating as designed. I advised the customer of my findings. Job completed."
Near Georgetown, TX 78626
Al
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect ice maker issues.Tested ice box fan and fan worked.Jumped the valve and water filled ice maker.Jumper the ice maker and motor was defective.Removed and replaced the ice maker.Reassembled and unit filled as designed.Customer told to wait for healthy ice production.Customer satisfied.Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for not dispensing water again, called Techline and checked on issues, Techline stated the entry port to the water line is freezing due to position of icemaker and line, will need to be replaced. Sr # 7727969971
Near Cedar Park, TX 78613
Lou
Job Details: 06/03/2020
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit door being warped and hinges are bad, I removed and replaced both hinges and the inner door panel. Tested unit and it is operating as designed. Job completed."
Near Hays, TX 78610
Leonardo
Job Details: 06/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to test unit for no display. Found unit getting correct power, found bad control and display. Replaced both parts test unit and unit test good job complete."
Near Austin, TX 78759
Wesley
Job Details: 06/03/2020
DRYER WHIRLPOOL WED7500VW0 Arrived onsite for no heat. Found hi limit thermostat blown. Unit is now operating as designed after replacing blown thermostat.
Near Waco, TX 76712
Jonathan M
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KSCS25FVMK01 Arrived on site for refrigerator that leaking from the housing area. Inspected unit and work area. Found filter not fully engaged in the housing. Inspected freezer and found drain pan add evaporator frozen over leaking into the freezer section and flowing onto the floor. Removed drain tube from the back and found a dirt obstruction in the tube. Removed obstruction and defrosted ice buildup in the evaporator drain pan. Installed new filter for customer and unit is working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for freezer not cooling. I found the freezer at 40 degrees. I checked the pressures on the unit and was getting a equalizing pressure in the home position of 50 on both low and hi side. While it was calling for cooling in the freezer I was getting pressure of 0 low and high 200. I called techline and spoke to Mark I got sr #7727978594. I advised them of the situation dating back to January. He stated hi side pressure is high for the freezer and recommend replacing the freezer evaporator due to likely restriction. I am ordering the freezer evap W11099748, a sealed system, and a fresh food evaporator W11291123 and the compressor W11393142 just Incase. Office to reschedule. ; ordrng 1 SEALEDSYSTEM and 1 W11099748 (evaporator) and 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR)"
Near Austin, TX 78704
Jacob
Job Details: 06/03/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite to replace timer to unit. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78735
Kevin
Job Details: 06/03/2020
DRYER MAYTAG 110.878726 "Arrived on site and redid side vent installation due to movers pulling vent hose off. job complete"
Near Austin, TX 78701
Luis
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for unresponsive ui. Found ice dispenser paddle not secured to dispenser housing causing paddle to consistently be engaged,installed paddle correctly to housing tested ui control unit working as designed."
Near Austin, TX 78724
Scott
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for unit not cooling , found unit not going thru defrost. Replaced control and thermistors . All checked good on heater and evap fan . No water leaks detected at time of service. Job complete ."
Near , TX 78642
Lou
Job Details: 06/03/2020
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site to inspect venthood smells. Upon further inspection, I removed the filters and could smell an odd smell, but couldn’t actually pinpoint what it was. I found oil on the venthood fan blades. I removed the venthood vent cover and didn’t find anything out of the ordinary. I tested the unit and it is operating as designed. I could not find any burning smells. I advised the customer that mechanically, there’s nothing wrong with the unit. With the smell, there is nothing I can do with the smell. Provided some recommendations to neutralize the smell. Job completed."
Near Austin, TX 78750
Wesley
Job Details: 06/03/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite and found unit clicking while in agitation. Found noise to be within range of normal operation. Calibrated and tightened rotor bolt. Unit is now operating as designed.
Near Hutto, TX 78634
Andy
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for dishwasher burning smell. Tested and inspected unit and found issues with harness. Also found drain pump not draining water properly. Needing harness, control and drain pump. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Left unit unplugged and advised customer not to use for safety.; ordrng 1 W10832781 (harns-wire)"
Near Austin, TX 78726
Paul
Job Details: 06/03/2020
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for a dishwasher not cleaning dishes and the soap not dissolving. I ran diagnostics and found the pump running but not pumping. The pump and motor will need to be replaced. I replaced the pump and motor and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78738
Robert
Job Details: 06/03/2020
RANGE JENN-AIR JDRP548WP02 Arrived on job for complaints of front left burner not lighting. Found switch on valve not triggering spark. Will need valve replaced. ; ordrng 1 WPW10371235 (valve-brnr)
Near Pflugerville, TX 78660
Andy
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to install previously diagnosed part. Upon arrival customer informed that damper has ice and that door is freezing in RC. Removed previously diagnosed part and replaced with new. Tested unit and found failed main control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78723
Eman J.
Job Details: 06/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher. Installed dishwasher handle, everything works as designed. ordering bracket WP8269145 for dishwasher. ; ordrng 2 WP8269145 (brckt-mtg)s"
Near Round Rock, TX 78664
David S
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRFC300EWH03 Arrived on sit to replace the freezer drawer. I found the old drawer had a scratch on it. See so quick pic. I replaced the damaged drawer with a new one. The new drawer did not come with a name plate. The customer would like to have the name plate either dropped off to him or shipped directly to him. Name plate W10876598. Job complete.; ordrng 1 W10876598 (nameplate)
Near Lakeway, TX 78734
Brandon
Job Details: 06/03/2020
DRYER WHIRLPOOL WED6400SW1 "Arrived on site for customer complaint of unit not turning when hit start button, found failed thermal fuse. I replaced thermal fuse and instructed customer to have vent cleaned.
Near New Braunfels, TX 78130
Richard
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the previous technician left the freezer fan and defrost element disconnected. Reconnected fan and defrost and refrigerator started to cool down . During testing found that the water dispenser is not dispensing water and the ice maker is not filling with water. During inspection found that the water reservoir is frozen. Ordered parts. Reservoir and water valves will need to replaced on next visit. ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt) and 1 WPW10366790 (reservoir)"
Near Woodway, TX 76712
Jonathan M
Job Details: 06/03/2020
MICROWAVE WHIRLPOOL WOC75EC7HS03 Arrived onsite for microwave that won’t heat. Inspected unit and work area. Customer advised that the microwave guide cover had been burnt. Inspected inner cavity and found arcs inside the inner liner. See photo. I called Techline and spoke to Robert SR# 7727974991. He had me video chat him and advised the unit had definitely raced against the wave guide and the inner liner.