Near Austin, TX 78726
Lou
Job Details: 01/17/2019
MICROWAVE KITCHENAID KOCE500ESS06 "arrived on site to inspect microwave not heating. Upon further inspection, the customer advised that the unit fan was making a noise and the unit stopped heating on one occasion. Using a cup of water, I tested the unit on one minute quick heat. Once the unit came on, I could hear the noise the unit was making which was not normal. The unit is heating properly. I pulled the unit from its place and once I had the covers removed, I turned the unit on and found that the magnetron duct was loose and warped. I adjusted the duct and remounted it and tested and the unit is operating as designed with no more unusual noises. I advised the customer of my findings. I tested ohms to the thermostats, magnetron and fuse and all were good. Job completed."
Near Harker Heights, TX 76548
Arthur B.
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator not making ice. Found both sections cooling as intended. Found icemaker stuck mid harvest. Unit will need new icemaker to complete repair. OF to R/S once authorization is given by AHS. All water connections were dry at time of service.; ordrng 1 2198597 (icemaker assy) and 1 CNOTE (NEEDS AUTHO)
Near Marble Falls, TX 78657
Thomas L.
Job Details: 01/17/2019
ICE MACHINE KITCHENAID KUIX505ESS0 Arrived on site or no ice condition. Tested unit and found unit to have a failed inlet water valve. Replaced and tested. Unit made and harvested a good slab. All water connections were dry.
Near Buda, TX 78610
Kevin
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site and set refrigerator into diagnostic cycle and ran test 57 and icemaker cycled properly. Ran test 45 and icemaker filled properly. Ran test 36 and ice fan is running. Evap fan is also running properly. Temperature in freezer is 13, fresh food is 41 degrees. Spoke with CS will bring back HV control, ice box fan, and thermistor. No water leaks detected at time of service.; ordrng 1 W10646867 (vent) and 1 W11224256 (CONTROL)"
Near Round Rock, TX 78664
Tyler B.
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for complaints of unit hitting over 40* and ice melting. Upon arrival unit was at 37* and 4* ice bin was full. No iced up EVAP and compressor running, ran diag and had no failures or errors. Called TL. David did not have much info or any part recommendations. No leaks on sote advised cust to keep close eye on temps and call back if necessary"
Near Bertram, TX 78605
Thomas L.
Job Details: 01/17/2019
RANGE GE PT7800SH6SS Arrived on site for light not turning off. Found that the door hinge / liner screws were all loose. And door was not closing fully. Tightened all six screws and operation is now correct.
Near Leander, TX 78641
James
Job Details: 01/17/2019
OVEN KITCHENAID KOCE500ESS06 Arrived on site and installed new ui. Tested operation and found all functions test good and the oven light is staying off. I also found that the microwave starts properly and does not just beep at you when starting cycle. U it tests good. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL WDT710PAYM6 arrived on site for Improper operation. Found that the washer motor has failed and will need to be replaced. Water connections are all dry; ordrng 1 WPW10482480 (pump&motor)
Near Taylor, TX 76574
Jerry C.
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KFIV29PCMS00 "KFIV29PCMS00 Arrived to inspect no cool. I found the compressor running at full speed and very little cooling was occurring within the fc and rc. The unit has a silver rc evaporator and it will require replacement with the compressor, per Special Project S71233. Office to order compressor, dye drier, service port and rc evaporator. No leaks observed during service. Please allow three hours for sealed system service and evaporator. ; ordrng 1 CNOTES (3 HOUR SEALED SERVICE TIME) and 1 SF8404 (SERVICE PORT) and 1 W10276644 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78732
Cliff
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KSSC42QTS02 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker of pics shorted out causing unit to think ice bin was full. Replaced optics and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Paul
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher that’s not draining. I arrived before ms had a chance to return my pre-call. Ms stated her husband already fixed the problem and that the drain line was stopped up. Ms didn’t need service. Call complete.
Near Leander, TX 78641
James
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and tested operation. I found while running diagnostics that the sump was not running and the control had an F4E3 error. Installed new sump assembly and tested operation. Unit working properly and all water connections dry after repair. Job complete
Near Austin, TX 78732
Luis
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site for water leaking found frozen drain. Diagnosed obstruction in drain in compressor compartment. Removed drain cleared obstruction in drain tube,cleared drain in fresh food. Checked water flow through drain in fresh food water draining correctly.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/17/2019
COOKTOP WHIRLPOOL KCGD506GSS "Arrived on site for customer complaint of flames having orange tips. Found lp kit was needed, I left for customer to have licensed plumber install."
Near Austin, TX 78758
Paul
Job Details: 01/17/2019
WASHER MAYTAG MVWB965HC0 Arrived onsite for the washer that looks like suspension rods are missing. I found the LR suspension rod cup broken. I replaced the suspension. I also found the RR foot broken. Will need to replace the foot to complete service. Ordering W11204543 FEET-LVLNG. RS for Mon 1/21.; ordrng 1 W11204543 (FEET-LVLNG)
Near Kyle, TX 78640
Kevin
Job Details: 01/17/2019
REFRIGERATOR MAYTAG MFD2560HEW "Arrived on site and set refrigerator into diagnostic cycle and found damper is noisy, replaced damper and it is working properly. Recommend it to customer that refrigerator will need to be unplugged for at least 24 hours in order for waterline and reservoir to defrost. Also found icemaker is overfilling, replaced ice maker and it is now operating properly, job complete"
Near Round Rock, TX 78665
Tyler B.
Job Details: 01/17/2019
MICROWAVE WHIRLPOOL WOC54EC0AB04 Arrived on site for control replacement. R&R control and tested good
Near Austin, TX 78704
Scott
Job Details: 01/17/2019
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site , replaced rollers, pulley wheel , and belt with repair kit . Unit is not making loud noise anymore . No lint build up at time of service . Job complete ."
Near Austin, TX 78739
Brandon
Job Details: 01/17/2019
DRYER WHIRLPOOL WGD92HEFC1 "Arrived on site for customer complaint of dryer making loud noise, found noise coming from bulkhead vibration, added pads, unit tested good."
Near Austin, TX 78738
Cliff
Job Details: 01/17/2019
OVEN WHIRLPOOL W0S51ECOAS01 Arrived on site to diagnose an oven that will not turn on. Found thermal fuse open on control panel preventing power from reaching control board. Replaced thermal fuse and tested unit. Found all is functioning properly at this time
Near Austin, TX 78731
Paul
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KSC24C8EYY04 Arrived onsite for the refrigerator that continues to drip water after the dispenser is use. I tested the dispenser multiple times and the unit worked as designed. The spigot never dripped and water. Mr stated that it’s only happening during the day when they use it and it never drips during the night. I opened and closed the door multiple time to see if this would cause a drip and the unit never dripped any water. The unit is working as designed. Call complete. Original request covered by Appliance Express 1 year warranty.
Near Austin, TX 78753
Wesley
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site and installed control. All checks good. Unit is now operating as designed.
Near Belton, TX 76513
Arthur B.
Job Details: 01/17/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for customer complaint of top load washer getting error code F3E1 (Suds) and F9E1 (Long Drain). Tested unit and found drain pump barely moving. Removed and replaced drain pump. Reassembled and tested. Unit now fills,washes,drain and spins as intended. Cleared error codes. All water connections were dry at time of service."
Near Austin, TX 78703
Scott
Job Details: 01/17/2019
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site not making ice . Found very poor water flow . All else checked good during diagnostics . Change water valve . Ran diagnostics and all checked normal . Let unit run for a bit and ice was forming on chiller plate . No water leaks detected at time of service . Job complete .
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "WRS331SDHM00 Arrived to inspect no ice. I found the issue was with frost completely blocking the evaporator and stopping air flow, causing a loss of ice production. I verified the defrost system working as designed. Per MFG service recommendations, the unit will require the UI to be replaced and thermistor position verified on the return side of the evaporator. The maintenance group will defrost the unit and I advised them to be cautious of water overflowing the condensate pan. Office to order UI. No leaks observed during service. ; ordrng 1 W11214887 (CONTROL, UI)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 01/17/2019
DISHWASHER KITCHENAID KDFE104DSS "Arrived on site for unit not washing , found unit not pumping, replaced pump and motor and tested good, no leaks on site"
Near San Marcos, TX 78666
Kevin
Job Details: 01/17/2019
WASHER MAYTAG MVWB765FW0 "Arrived on site and inspected washer and found there is a steady drip into the tub when the washer is not in use. Replaced valve housing and dripping has stopped. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78681
Tyler B.
Job Details: 01/17/2019
RANGE IKEA ISG650WS00 "Arrived on site for sensor replacement dia by prior tech. Replaced sensor and tested good. Also found both front burner orfice clogged not allowing gas to flow, cleared and tested good, no gas leaks on site"
Near Austin, TX 78747
Kevin
Job Details: 01/17/2019
WASHER WHIRLPOOL WTW7000DW "arrived on site and found user interface is not responding, found saved code F6E2 Washer will also not enter a diagnostic cycle. Replaced user interface and all function has returned, no water leaks from connections at time of service, job complete."
Near Georgetown, TX 78633
Chase
Job Details: 01/17/2019
WASHER UNKNOWN WFW9250WW00 "1/16/19 15:06: CS rspndd 1/16 WED, The valve and pressure hose were the only parts that customer was charged for. Job complete"
Near Austin, TX 78751
Luis
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for ice build up in freezer. Found bottom of freezer door not sealing to cabinet. Door closes at top and on hinge side found mullion divider sticking further out of cabinet. Looked under door found seal about 1/2 inch away from cabinet. Appears divider is preventing gasket from sealing to cabinet called tech support and gave findings,info being sent to product review team. File#7723946777"
Near Kyle, TX 78640
Leonardo
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL MDB4949SDZ0 "Arrived on site to test unit for loud noise coming from dishwasher. Test unit and found bad motor, replaced sump and motor test unit no leaks present at this time unit working as designed job complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 01/17/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer taking 2 70 minute cycles. Removed vent and found moisture buildup in vent . Performed temperature test on time dry with high heat. Found temperature reaching 161°. Removed back panel and checked air chambers and blower housing for moisture buildup and found none. Installed vent and ran temperature test. Found temperature reach 171°. Called whirlpool tech support and spoke with Kathy. She stated that temperatures are within range and for moisture to be in vent that there would be restrictions in air low. Unit tested good.
Near Georgetown, TX 78633
Steve C.
Job Details: 01/17/2019
DISHWASHER KITCHENAID KUDS30IXBT7 Arrived on site for the unit is not washing and dishes come out wet. Tested the unit and all the spray arms are turning and there is good water pressure when opening the door water splashes. Tested the heater and the heating element checks good. Did not find anything wrong with the unit and customer advised will be contacting AHS. All water connection were dry at the time of service.
Near Temple, TX 76502
Steve C.
Job Details: 01/17/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site on site for the unit will continuously be on and timer will not advance. Tested the unit and found the timer is hard to rotate and is defective. Replaced the timer and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/17/2019
WASHER WHIRLPOOL WTW8800YC1 "Arrived on site. Replaced washer dispenser and to bring per tech support. Ran diagnostic test, all functions tested OK. No leaks present. job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/17/2019
WASHER WHIRLPOOL WTW8800YC1 "Arrived on site. Replaced washer dispenser and to bring per tech support. Ran diagnostic test, all functions tested OK. No leaks present. job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/17/2019
WASHER WHIRLPOOL WTW8800YC1 "Arrived on site. Replaced washer dispenser and to bring per tech support. Ran diagnostic test, all functions tested OK. No leaks present. job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 01/17/2019
MICROWAVE GE JVM3160DF4BB "Arrived to inspect microwave not working. Confirmed, removed and replaced all switches and fuse. Reassembled and tested the unit tested as designed.JOB COMPLETE."
Near Kyle, TX 78640
Brandon
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRT771RWYB01 "Arrived on site for customer complaint of broken shelf, I found plastic tab that hold sliding shelf into place was broken, and the part is discontinued. Needs W10345379; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10345379 (SHELF)"
Near Austin, TX 78735
Brandon
Job Details: 01/17/2019
WASHER WHIRLPOOL WFW8300SW02 "Arrived on site for customer complaint of unit leaking, found leak coming from drain hose. Ordering drain hose. ordrng 1 WPW10114608 (hose)"
Near Leander, TX 78641
James
Job Details: 01/17/2019
DRYER MAYTAG MGD8200FW1 Arrived on site and tested operation. I found the unit making a high pitched squeaking noise and a rattle. I found the cause to be the gas line clamp and the rear intake duct. Used sound pads to correct gas line clamp and adjusted the rear air duct where it meets the burner flue. Tested operation and found unit working properly
Near Hutto, TX 78634
Jerry C.
Job Details: 01/17/2019
DRYER MAYTAG MEDB835DW4 "MEDB835DW4 Arrived to inspect door issue. I found the door catch had dislodged and fallen into the door. I removed the remnants and installed a replacement catch. I adjusted the door to prevent the strike from dislodging the catch and tested. Operational test good, no lint within chassis."
Near Austin, TX 78717
Lou
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "arrived on site to inspect dishwasher leaking. Upon further inspection, I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed and I could not duplicate the leak. Customer advised that the unit was leaking from the bottom right corner below the door. I found the unit didn’t have any rinse aid in the dispenser. Filled the rinse aid and retested. During testing, I opened the unit door and found a large amount of suds in the tub. I also found that the dispenser was actually leaking rinse aid high in turn was causing the unit to leak from the corner of the reservoir on the right side of the unit. I removed and replaced the dispenser and retested and the unit operated as designed with no water leaks. Job completed."
Near Austin, TX 78737
Brandon
Job Details: 01/17/2019
DRYER WHIRLPOOL WED72HEDW1 "Arrived on site for customer complaint of dryer not working at all. Found power cord and terminal block needed replacing. I replaced terminal block and they provided me with the power cord, unit was not getting proper power to one leg, instructed customer to have an electrician look at breaker. Brandy approved repair.
Near Temple, TX 76502
Steve C.
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL GU2400XTPB7 Arrived on site to replace the drain pump and drain hoses due to not draining. Found the new pump is not the correct. Will need to order the correct part WPW10348269. Advise customer not to use the unit.; ordrng 1 WPW10348269 (drain pump)
Near Austin, TX 78724
Luis
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRF560SEHV00 "Arrived on site for no water or ice. Tested water dispenser no water valve energized. Diagnosed frozen reservoir. Removed reservoir defrosted reservoir,tested water dispenser working"
Near Austin, TX 78703
Scott
Job Details: 01/17/2019
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site for washer not spinning out clothes . In talking to house keeper . Washer is taking longer to finish load , it spinning out but no completely .Ran diagnostics only error codes was lock related . Lots of suds during test cycle . Unit is spinning out during diagnostics . Ran a quick wash on only cold then only hot . No valve issues . Still lots of suds . Recommend customer run a clean cycle then a load of towels with no soap to see if error happens again . Nonwater leaks detected ,job complete ."
Near Killeen, TX 76542
Arthur B.
Job Details: 01/17/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for customer complaint of OTR microwave display not coming on. Found front display shorted and no digits showing. Removed and replaced control and display. Reassembled and tested. Unit now works as intended. No other issues found.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/17/2019
MICROWAVE GE DVM7195SK3SS Arrived on site for no operation. Tested unit and unit powered up and heated water on the first attempt. On the second attempt the unit did not heat. Found unit pulling 100 Watts on second attempt. Fans lights and turn tables all functioned but no heat. Wattage indicates open cook relay. Will order control. Will also bring back heating components as I was not able to test them with a failed control. Office will locate parts and reschedule with customer.; ordrng 1 WB24X26785 (thermostat asm w/ br) and 1 WB27X10910 (trans h.v.) and 1 WB27X11079 (microwave magnetron) and 1 WB56X30178 (CONTROL)
Near Austin, TX 78731
Cliff
Job Details: 01/17/2019
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site to replace oriface holder, bezel, and screw for cooktop. Replaced all three parts and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service."
Near Manor, TX 78653
Joseph C.
Job Details: 01/17/2019
WASHER WHIRLPOOL WTW7500GC0 "On site for “no power” complaint. Inspected unit and found power coming into control, but none coming out. Office ordered control, but did not receive in time for visit. Ordered new control. Return for repairs on 01/18. No leaks detected, at time of service.; ordrng 1 W11130238 (CONTROL)"
Near Austin, TX 78744
Leonardo
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found no water going in to unit. Removed kick plate and found wires to float switch had been chewed from mice. Repaired wires test unit and unit filling with water.
Near Austin, TX 78703
Scott
Job Details: 01/17/2019
DISHWASHER JENN-AIR JDB8700AWS1 "Arrived on site replaced control and ran diagnostics and all checked normal . Job complete . No water leaks detected at time of service . Job complete ."
Near Round Rock, TX 78664
Tyler B.
Job Details: 01/17/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for a stiff timer. Found timer faulty and replaced and Testd good.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replace pantry control and LED board. After replacing still having same problem. Called tech-support verified switches all checked OK. Recommending to replace UI and main control at the same time. Will order door switches for back up. Office to rescheduleFile#7723944518; ordrng 1 W10624574 (cntrl-elec) and 1 W10675033 (MAIN CONTROL) and 1 W10852741 (UI) and 1 W10899596 (BOTTOM FLOOR ) and 2 W11085027 (DOOR SWITCHES FOR REFRIG COMPARTMENT )s and 1 W11131698 (DOOR SWITCH FREEZER)
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replace pantry control and LED board. After replacing still having same problem. Called tech-support verified switches all checked OK. Recommending to replace UI and main control at the same time. Will order door switches for back up. Office to rescheduleFile#7723944518; ordrng 1 W10624574 (cntrl-elec) and 1 W10675033 (MAIN CONTROL) and 1 W10852741 (UI) and 1 W10899596 (BOTTOM FLOOR ) and 2 W11085027 (DOOR SWITCHES FOR REFRIG COMPARTMENT )s and 1 W11131698 (DOOR SWITCH FREEZER)
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replace pantry control and LED board. After replacing still having same problem. Called tech-support verified switches all checked OK. Recommending to replace UI and main control at the same time. Will order door switches for back up. Office to rescheduleFile#7723944518; ordrng 1 W10624574 (cntrl-elec) and 1 W10675033 (MAIN CONTROL) and 1 W10852741 (UI) and 1 W10899596 (BOTTOM FLOOR ) and 2 W11085027 (DOOR SWITCHES FOR REFRIG COMPARTMENT )s and 1 W11131698 (DOOR SWITCH FREEZER)
Near Austin, TX 78738
Cliff
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRF535SWBM00 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker shorted out causing unit not to call for water. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Burnet, TX 78611
Thomas L.
Job Details: 01/17/2019
WASHER GE GTW460ASJ8WW Arrived on site for excessive vibration during the spin cycle. Tested unit and found unit to have a failed spin basket which is causing the vibration. Office will locate part and reschedule service with customer.; ordrng 1 WH45X26175 (basket asm)
Near Leander, TX 78641
Lou
Job Details: 01/17/2019
DRYER MAYTAG MEDX655DW1 "arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise the unit is making. The noise sounded as if something was inside the unit banging around. I turned the unit on and could not hear any unusual noises. I lifted the top panel and turned the unit on and it appeared the the belt had slack in it. I removed the front panel and the drum and tested the motor and it operated as designed. I removed and replaced the rollers, belt and tension pulley. I noticed that the belt that was prescreened was different in size and length from the belt provided with the dryer kit previously installed. I put the unit back together and tested and it operated as designed. Customer loaded some clothing in the unit and tested and it operated as designed. No lint observed during service, job completed."
Near Lakeway, TX 78734
Paul
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived onsite for the refrigerator with a no ice condition. I found the ice maker motor weak and not turning the gears. The prescreened icemaker was just the icemaker without the harness. The one needed is the kit that comes with the icemaker, 2 harnesses, and the bale arm. Need to install the icemaker and harness to complete repairs. I turned power off to the icemaker so it wouldn’t try to fill and get stuck in the fill position. Ordering W10882923 ICEMAKER. RS for Mon 1/21. There were no water leaks present at the time of service.; ordrng 1 W10882923 (ICEMAKER)"
Near Del Valle, TX 78617
Joseph C.
Job Details: 01/17/2019
WASHER MAYTAG MVWB765FW0 "It’s for “slow/no drain” complaint. Inspected unit and found coins around and below agitator. Found clothing under agitator. Removed items from basket. Found child’s sock to be clogging drain pump. Removed sock and tested unit. Unit draining as designed. Found a lot of debris under unit. Due to location of rotor, debris should be cleaned from under unit, as soon as possible. Recommend using garment bags for smaller items(small socks, panties, etc). No leaks detected, at time of service."
Near Temple, TX 76502
Steve C.
Job Details: 01/17/2019
RANGE MAYTAG MER5752BAB "Arrived on site for the unit not working properly. Tested the unit and found the control buttons are broken, right front burner will not come on and the door handle to open the oven is broken. Found the unit will need a new control, right front burner, right front switch, doorhandle and both screws to the doorhandle. On able to look up the screw part number due to the one showing on parts breakdown is the wrong part. For the screws it will need to be on for research. Also will need to get authorization from American home shield. ; ordrng 1 74011070 (switch- in RF) and 1 74011777 (handle,door BLK) and 1 CNOTE (AUTHO ) and 2 RESEARCH (SCREWS DOOR HANDLE )s and 1 W10823714 (elmnt-surf RF)"
Near Waco, TX 76706
Steve C.
Job Details: 01/16/2019
WASHER AMANA NTW4516FW3 Arrived on site for the units is leaking water. Found the bay area is full of equipment and unable to get access to the units. The Home Depot rep advice to reschedule.; schdld next appmnt for 1/22 TUE !
Near Kyle, TX 78640
Leonardo
Job Details: 01/16/2019
RANGE MAYTAG MGS8800FZ0 Arrived on site to replace parts. Replaced parts test unit and unit test good no leaks present job complete
Near Austin, TX 78717
Lou
Job Details: 01/16/2019
OVEN KITCHENAID KOSE500ESS04 "arrived on site to inspect oven door not closing. Upon further inspection, the builder advised that the unit had been fixed. I found that the left hinge had not been locked out before removing the door and the hinge popped against the door causing paint to chip (photo). The hinge was adjusted before I arrived, but I found that the right hinge lock/tab was bent. I was able to adjust the lock/tab ad tested the door and it operated as designed and had a good seal. No further repairs needed. Job completed. No one available to sign for receipt."
Near Seguin, TX 78155
Robert
Job Details: 01/16/2019
WASHER WHIRLPOOL WTW7500GC0 Arrived on job for complaints of walking and poor washing. Got error codes fo35 (off balance) f8e6(water hazard) ran test cycle. Found water level way too high. Not good seal. Ordered harness and recommend replacing control.; ordrng 1 W11130532 (HARNESS )
Near Austin, TX 78731
Leonardo
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from front of door due to unit not leveled unit leaning forward. Tried to level unit but unit hitting wood under counter. Wood will need to replace to smaller wood not as thick. Took picture of wood and unit hitting the wood. Spoke with Dariana and explained to her that it’s a installation problem. Job complete
Near Austin, TX 78731
Leonardo
Job Details: 01/16/2019
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for left front burner knob not getting to low when you turn it. Test unit and found left front burner is the power burner. Customer had regular knob on power burner valve. Found power burner knob and installed and unit working correctly. Regular knob is different then the power burner knob. Job complete no leaks present at this time.
Near Waco, TX 76705
Steve C.
Job Details: 01/16/2019
WASHER AMANA NTW4516FW2 arrived on site for the unit is not working properly. Remove the control panel and found the pressure hose to the control board with slanted. Secure the pressure hose to the control board and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Dale, TX 78616
Thomas L.
Job Details: 01/16/2019
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to repair upper rack. I cannot get unit out of wall due to tile in front of unit. Customer will need to have u it removed so repairs to upper rack can be done. ; saved tckt
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/16/2019
REFRIGERATOR SAMSUNG RFG238AARS/XAA "Arrived back on site for water tank replacement. Replace water tank and tested good, no leaks on site"
Near Killeen, TX 76549
Arthur B.
Job Details: 01/16/2019
OVEN WHIRLPOOL WFE505W0HB0 Arrived onsite to install new gasket to oven door from prior visit’s diagnosis. Removed and replaced gasket. Gasket forms well to cabinet liner. No other issues found.
Near Dale, TX 78616
Thomas L.
Job Details: 01/16/2019
RANGE WHIRLPOOL WFE505W0HW1 Arrived on site to have customer informed me that the left front burner switch doesn’t turn properly. Replaced left front burner switch.
Near Dale, TX 78616
Thomas L.
Job Details: 01/16/2019
COOKTOP WHIRLPOOL WFC150M0EB1 Arrived on site for left front burner not heating. Found that the left front burner and receptacle have failed. Replaced and tested. All operational now normal.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site. Check for no wash issues. Found bad sump. Replace sump assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site. Check for no wash issues. Found bad sump. Replace sump assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site. Check for no wash issues. Found bad sump. Replace sump assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site. Check for humming issues. Found blade hitting filter. adjusted blade and filter. All functions tested OK. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site. Check for humming issues. Found blade hitting filter. adjusted blade and filter. All functions tested OK. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site. Check for humming issues. Found blade hitting filter. adjusted blade and filter. All functions tested OK. Job complete
Near Leander, TX 78641
James
Job Details: 01/16/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and tested operation. I found the ice maker working properly and water dispensing properly. Customer has to have the unit up to 4 degrees in the freezer to allow water flow to both the ice maker and dispenser. I tested both the dispenser and fill tube heaters and found to be good. Called tech line and spoke to Andrew #7723941017. Per tech line it’s possible that the thermistor is giving a false reading at the lower temp or the lines are freezing in the lower portion of the door. If customer is ok with leaving unit at 4 degrees it is not an unsafe temperature for the frozen foods. Instructed customer that we would need to set the unit to the recommended setting and catch the unit in state of failure to identify issue correctly. Customer asked if he were able to just keep the settings where they are since it’s working. Instructed customer that tech line said it would be ok at those temperatures and he would like to do that at this ti
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "WRS321SDHZ00 Arrived to instal parts. I removed sealed system components after refrigerant recovery and installed the compressor, dye drier and service port. I vacuumed the system and then charged with the MFG prescribed refrigerant charge. The unit appeared to cool normally. No water connections to unit."
Near Little River-Academy, TX 76554
Arthur B.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite to install new compressor to French door refrigerator from my prior visit’s diagnosis. Removed compressor,dye drier and installed new replacements using braising methods. Vacuumed unit down to -25psi. Charged unit with 5.5oz of R134a refrigerant. Tested unit. Unit began cooling immediately. Good frost pattern forming on RC evaporator. Installed bottom grille. Advised customer to wait 24hrs before inserting food. No water connection to unit at time of service."
Near Austin, TX 78732
Cliff
Job Details: 01/16/2019
OVEN WHIRLPOOL GBD307PRB01 Pulled board for rebuild.; ordrng 1 CNOTES (REBUILD PART)
Near Killeen, TX 76549
Al
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 "Arrived to inspect unit still not producing ice. I removed and replaced the ice maker. Tested the unit at the. Alive while on the line with whirlpool tech. After installing and testing unit, unit ice maker finally called for water. JOB COMPLETE."
Near Killeen, TX 76543
Al
Job Details: 01/16/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer screeching. I drained the unit and noticed the unit did not fill properly in diagnostic mode. I removed and replaced the valve. I also noticed the screeching noise customer complained about. I ordered the CAM ( W10721967) GEAR CASE W11035751 and the WASH PLATE W10752283.Office to reschedule next call.; ordrng 1 W10721967 (CAM) and 1 W10752283 (WASH PLATE) and 1 W11035751 (GEAR CASE)
Near Pflugerville, TX 78660
Wesley
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and found inlet hose pinched. Corrected hose. Now unit fills and runs as designed.
Near Leander, TX 78641
Lou
Job Details: 01/16/2019
MICROWAVE KENMORE 401.8852301 "arrived on site to inspect microwave not operating. Upon further inspection, I found that the control panel was not responding and there was no display. I pulled the unit from the wall and removed the top cover. Using my multimeter, I verified ohms to both fuses, mag, cap, diode, transformer all switches, and all of the thermostats. I did find that the hood thermostat was open. I verified voltage at the outlet, power cord and to the control. The customer was not available; therefore, I called her and advised of my findings and needed repairs. I am ordering the thermostat and CNOTE LSO. I scheduled return service for 01/18/19. The unit was put back in its place and left unplugged. Customer not available to sign for receipt.; ordrng 1 DE47-20034A (thermostat) and 1 CNOTE (LSO)"
Near San Marcos, TX 78666
Kevin
Job Details: 01/16/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and found error code for open/close the door. Replaced all switches and interlocks and microwave will now start a cycle correctly. Job complete
Near San Marcos, TX 78666
Kevin
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher and sound and it is not heating at the end of the cycle, found connector harness to heating element is off. Replaced contactor and ran a diagnostic cycle again and element is now operating properly. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for refrigerator FC door not shutting and allowing ice buildup. Performed diagnostics mode and tested thermistor and damper door. Inspected freezer and tested opening and closing. Found issue with left slide. Found minor space between cabinet and cavity. Removed both failed rails and added food grade silicone to cabinet. Installed rails with brackets. Tested unit and checked door operation. All tested good, no water leaks present."
Near Austin, TX 78735
Kevin
Job Details: 01/16/2019
DISHWASHER KITCHENAID KDTM404ESS1 "Arrived on site and replaced spray arm diagnosed on previous visit, ran a diagnostic cycle and water didn’t leak out again, no water leaks from connections at time of service. Job complete."
Near Austin, TX 78732
Cliff
Job Details: 01/16/2019
OVEN JENN-AIR JJW9830DDP Arrived on site to diagnose an oven that has the lower oven that is not operational at all. Reset Buy turn off breaker to completely reset controls. After reset found unit is fully functional and no other repairs are needed.
Near Elgin, TX 78621
Wesley
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site and repaired dead motor. All checks good. Unit is now operating as designed.
Near Kempner, TX 76539
Al
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived to install previously ordered part. Removed and replaced the evaporator fan. Reassembled and unit tested as designed.All water lines were dry at the time of service .Job Complete
Near Austin, TX 78733
Leonardo
Job Details: 01/16/2019
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to test unit for unit not starting. Test unit and found unit not draining so unit turns off so it won’t over filled. Removed water from inside of unit and removed drain pump and found glass in drain pump. Removed glass test unit and unit starting on its own and drain job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 01/16/2019
REFRIGERATOR GE DSHF9NGYBCBB "Arrived on site for refrigerator not making ice. Tested water pressure. Inspected fill tube be and ice maker, found ice maker not filling. Checked FC temperature at -6°. Performed diagnostics mode and advanced cycle ice maker. Found ice maker not responding. Found fill tube to ice maker frozen. Thawed fill tube and attempted to cycle ice maker again. Found ice maker not cycling. Removed failed ice maker and installed new. Cycled ice maker and monitored cycle. Paid in full on credit card."
Near Austin, TX 78736
Kevin
Job Details: 01/16/2019
DRYER MAYTAG MDE8506AYW "Arrived on site and inspected dryer and found it is heating properly, customer is experiencing long dry times and timer not completing cycle. Replaced timer and recommended to customer that the vent to the exterior of the home be cleared/cleaned by a service. The last time this was done is unknown, job complete."