We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Round Rock, TX 78664
David S
Job Details: 06/02/2021
"Arrived on site for washing machine stoping mid cycle. I inspected the unit and work area. I put the unit in diagnostics and found fault codes f0e3 overload, f1e2 main control fault, f0e5 off balance load, f0e2 over suds, f2e1 stuck key. I replaced the main control. I calibrated the control to the gear case. I ran a service test on the unit and found the unit making a noise like skipping teeth burning agitation. I gained access to the gear case and found it dripping gear case oil. I am ordering a gear case and splutch and rotor to complete the repair. ; ordrng 1 W11455453 (Gear case) and 1 W10734521 (Slider) and 1 W10754161 (Rotor)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Justin
Job Details: 06/02/2021
Arrived on site for a burner not working properly. Upon further inspection I found front burner heads slightly warped causing flame to be irregular. I installed new heads and the unit is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 06/02/2021
"Arrived on site to test unit for lights not working after I was out replacing control. Found lights flickering. Found I had somehow knocked connection loose. Secured light module connection, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Lago Vista, TX 78645
Tommy
Job Details: 06/02/2021
Arrived onsite for refrigerator dripping. Upon arrival found unit was operating as designed. Spoke with customer on water line and valve design. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Wesley
Job Details: 06/02/2021
Arrived onsite and found mild condensation forming on the freezer gasket. Gasket is sealing perfectly passing the tug test. Mullion is activated to full time operating. Explained that in read humidity will cause natural point of temp change to condensate. Advised to keep condensation wiped dry every few days to prevent any from forming in the freezer. Humidity reading from fridge is 44% at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ1
Near Meadowlakes, TX 78654
Tommy
Job Details: 06/02/2021
Arrived onsite for oven not operating correctly. Upon arrival found unit was not heating bake or broil. Unit has continuity in both elements and thermal fuse. As well as 244 voltage. Unit control is not sending voltage as designed. Ordering control.; ordrng 1 W11106265 (Control)
We serviced a
GE REFRIGERATOR
Model PYD22KSLBSS
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/02/2021
"Arrived on site for fresh food section not cooling. Inspected unit and work area. Found ice buildup on FF evaporator. Gained access to evaporator and found fan not running. Will need to replace cover and evaporator fan motor. . ; ordrng 1 WR17X27084 (EVAP COVER ASSEMBLY ) and 1 WR60X26866 (FAN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB0
Near Kyle, TX 78640
Andrew
Job Details: 06/02/2021
Arrived on site to test unit for upper spray arm coming apart.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Round Rock, TX 78665
David S
Job Details: 06/02/2021
"Arrived on site for fridge not cooling again. I inspected the unit and work area. I put the unit into diagnostics and tested all fans I found them coming on when called for. I found the system showing the defrost sensor is open. I activated the defrost heater on the unit and found it coming on. I gained access to the control and I tested the defrost thermistor and found it show 23 ohms while Incased in ice. I found the voltage to defrost thermistor fluctuating from 1.5 vdc to 8 vdc.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 06/02/2021
Arrived on site to install a new drip pan. When I removed one of the shelves I found the glue holding the shelf together has separated. I installed a the new drip pan. I tried to re-glue the shelf back onto the bracket but it would not stick. The shelf is unusable while it is detach from the bracket. I am ordering a new shelf assembly to complete the repair.; ordrng 1 WPW10756310 (Shelf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/02/2021
"Arrived on site for customer complaint of temperature in RC not being consistent, sometimes it would freeze other times it would be 60 degrees, I found failed control and diffuser, I replaced both parts and programmed the control, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Marble Falls, TX 78654
Cliff
Job Details: 06/02/2021
"Arrived on site to diagnose a refrigerator that is building condensation on mullion. Found mullion not contacting power strips for mullion heater, but strips receiving 12vdc when door is closed. Set strips to proper positions and all is working properly at this time and no leaks were found at time of service."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Round Rock, TX 78681
David S
Job Details: 06/02/2021
Arrived on site for cooktop burners not lighting. The customer stated the unit is now workingI inspected the unit and work area. I found the unit to be getting good voltage and polarity correct. I pulled the front panel and knobs off. I found the switch harness and wiring in good condition. I tested each burner and found the left and center 2 were set to high. I adjusted the valve stems. The unit is working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Round Rock, TX 78681
David S
Job Details: 06/02/2021
"Arrived on site for ice machine not producing ice. I inspected the unit and work area. I put the unit into diagnostics and found the recirculating pump was registering to be full when it was empty. I replaced the pump and retested the unit. I found the water barely coming in. I removed the water filter and found it to be the same. I replaced the water valve and tested the water pressure to the unit, the pressure is good. I installed the valve and retested the unit. It is now working as designed. Job complete no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78752
Matthew
Job Details: 06/02/2021
Arrived onsite to replace previously diagnosed parts. Replaced block assembly. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78745
Leonardo
Job Details: 06/02/2021
Arrived on site to test unit for unit giving error code. Found door key not hitting switch holders correctly. Secured switch holders test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78745
Kevin
Job Details: 06/02/2021
"Arrived on site and inspected dryer and found door latch has fallen into door, reinstalled latch and it is working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS02
Near Austin, TX 78732
Robert
Job Details: 06/02/2021
Arrived on job for complaints of not cooling. Found the evaporator almost no frost took pictures.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/02/2021
"Arrived on site to replace dog ears on agitator, after replacing, unit tested good. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2FHTXTQ00
Near Austin, TX 78729
David Z
Job Details: 06/02/2021
"Arrived on site to diagnose refrigerator that was leaking water in RC and ice in freezer. Inspected freezer compartment and found the floor had ice due to failure to drain. I checked the drain and found it was clogged with what looked like a paint flake from the evap cover. Melted down ice and cleaned drain and debris. Verified unit is draining correctly. The drip tray / housing is starting to rust, along with bottom of evap cover due to age.
We serviced a
FRIGIDAIRE VENTHOOD
Model PL30WC51EC
Near Jonestown, TX 78645
Tommy
Job Details: 06/02/2021
Arrived onsite for vent hood not operating after power outage. Found unit receiving voltage from outlet. Followed it to unit control. Found control was burnt out due to power outage in storm surging it.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Leander, TX 78641
Kayman
Job Details: 06/02/2021
Arrived onsite for washer not operating. Upon arrival I found the unit in a automatic drain out sequence when powered on. I let the drain out complete. There were no error codes stored in the units control. I ran auto and manual diagnostics tests and I could not recreate an issue. I blew out the pressure hose and inspected but all checked good. I replaced the control and advised the customer to monitor and let us know if any issues arise. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/02/2021
"Arrived on site for Dryer WGD8127LC0 Control panel Has power, but not heating and just buzzes intermittently. Placed in diagnostics and no error codes came on. Tested hi limit, thermostat, and fuse. All tested good. Tested the unit and had the ignitor working. Broke the circuit on the flame sensor when the ignitor was hot and still didn't get gas. All coils and ignitor showing correct resistance. Verified gas at the rear of the dryer. Replacing valve. Recommended customer purchase adjustable clamps to secure the vent hose to dryer connection and dryer connection at wall to ensure vent hose seals properly. ; ordrng 1 WPW10118347 (Gas Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Kevin
Job Details: 06/02/2021
"Arrived on site and inspected refrigerator and found both sections are room temperature, removed rear panel and found compressor is running sent a short video to LM, a sealed system repair will need to be done on this refrigerator. Fresh food door is also dented and will need to be ordered.; ordrng 1 LW10912110 (Ff door) and 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 W10143759 (Dye drier) and 1 Wpsav-4 (Stub)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Kyle, TX 78640
Andrew
Job Details: 06/02/2021
"Arrived on site to test unit for loud jet engine sound. Found gearcase leaking causing noise. Quoted customer for gearcase, clutch and slider.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78741
Jacob
Job Details: 06/02/2021
Arrived onsite for unit not latching properly. Looked at the latch and saw it was stuck. Replaced latch. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/02/2021
"Arrived on site for 'PO' ERROR KEEPS POPPING UP ON THE UNIT AND DOESNT SEEM TO COOL PROPERLY--THE UNIT DOESNT SEEM TO RU. Found both FC and RC evap covers frozen over. Ran tests 1,2, and 77. All tested good. Removed drain tube to ensure it wasnt clogged. Looked good. Placed in short defrost and I could hear the water and ice sizzling on the heater. Removed FC evap cover and found heavy ice built up over fan motor and coils. new UI (W11387384)evaporator fan (W11109595) . ; ordrng 1 W11387384 (UI Control) and 1 W11109595 (Evap Fan)"
We serviced a
GE WASHER
Model GFWR2705H1MC
Near Buda, TX 78610
Andrew
Job Details: 06/02/2021
"Arrived on site to test unit for not starting/completing cycles. Found water in tub, drain pump trying to engage but seized. Removed filter and found completely clogged with face mask, water bottle lid, guitar picks etc.. Engaged drain motor but motor is damaged. Needing new drain pump to fix issue. Office to reschedule.; ordrng 1 WH23X10051 (pump drain)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/02/2021
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/02/2021
Arrived on site for dryer making abnormal noises. Inspected unit and work area. Verified noise. Disassembled unit and found left guide wheel bearing failed. Removed failed guide wheel and installed new. Assembled unit and tested operation. All tested good. Spoke with customer on service performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF02
Near Lampasas, TX 76550
Al
Job Details: 06/02/2021
"Arrived on site and inspected French door refrigerator ice maker issues.Customer advised the ice maker sounds as if its making ice, but when he checks, there only a few cubes in the container.I confirmed the complaint and found the water fill chute and the fill tube were both clogged with ice blockage.I used my steamer to melt the fill tube and removed and replaced the ice maker.Unit filed and was harvesting at the completion of the repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Hutto, TX 78634
Wesley
Job Details: 06/02/2021
Arrived onsite and replaced door to repair uni frost issue. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Copperas Cove, TX 76522
Al
Job Details: 06/02/2021
"Arrived on site and inspected Cabrio washer with F51 code. Locked RPS . The tub wouldnt spin freely. Unit will req rotor, stator, filter, shaft tub assembly to complete repair. It is my opinion the units needed repair isnt cost effective to repair. ; ordrng 1 W10381078 (Shaft assembly tub and bearing) and 1 WPW10419333 (Stator) and 1 W10222008 (Filter)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Round Rock, TX 78664
David S
Job Details: 06/02/2021
Arrived on site for dry lid being lose and rattling. I inspected the unit and work area. I removed the lid and found the clip on the cabinet has come lose. The spot weld has broken. I secured the clip back on to the cabinet. I inspected the lid and found where the clip goes in it has broken due to the clip breaking off the cabinet. I am ordering the kid to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 WPW10260246 (Top)
We serviced a
KENMORE DISHWASHER
Model 665.13543N412
Near Austin, TX 78750
David Z
Job Details: 06/02/2021
"Arrived on site to diagnose dishwasher leaking. Customer found water damage to other side of wall. Ran unit and verified that the unit is leaking from the diverter when running. Ordered sump assy. Office to schedule when part arrives. ; ordrng 1 W11230103 (Sump and motor assy)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Leander, TX 78641
Kayman
Job Details: 06/02/2021
Arrived onsite to install previously diagnosed parts. I inspected the flue and could not find any flaws or damage or any difference in the ones already on the unit so I did not replace. I found the customer has foil grease catchers installed which as per previous conversations with techline can cause heat to deflect or concentrate in certain areas. I again advised that the foil grease catchers cant be used on this unit. I replaced the control membrane and panel. I reassembled and made sure the back panel was sitting correctly over the flue. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNZS0
Near Austin, TX 78733
Luis
Job Details: 06/02/2021
Arrived on site for ice issue. Found some sections of slab really thin and other sections thick. Unit passed all diagnostic called tech support removed base cover found condenser coil covered with debris cleaned condenser coil per tech support clogged condenser will cause this issue.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Spicewood, TX 78669
Leonardo
Job Details: 06/02/2021
Arrived on site to test unit for damaged vent. Found damaged vent will need to order new vent office to reschedule. ; ordrng 1 WPW10351279 (Oven vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near San Marcos, TX 78666
Andrew
Job Details: 06/02/2021
"Arrived on site to replace icemaker from previous diagnosis. Verified icemaker not responding to diagnostics. Replaced ice maker, tested unit, unit works good. Icemaker responding as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78749
Luis
Job Details: 06/02/2021
"Arrived on sote for no lights. Diagnosed a defective freezer led module,replaced freezer led module powered unit on all leds working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Austin, TX 78738
Luis
Job Details: 06/02/2021
"Arrived on site for no ice and freezer not freezing. Checked evaporators no dye found,checked pressures in test 4,fresh food pressure +12 on low and 175 on high,freezer side 0 and 195 checked temperature in freezer reading 23? called tech support per tech support need to replace 3 way valve,filter drier and section line tubing that has check valves. Ordering parts. Sr#7730897503; ordrng 1 W10666068 (Tube) and 1 WPW10443217 (Valve) and 1 WPW10626970 (Suction line)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78759
Scott
Job Details: 06/02/2021
"Arrived on site for door damage and bin tray not setting properly . Ordering door fresh food , left and right bin rails , cover . Customer was having issues with freezer door closing . Readjusted hinge and harness . Call to set return ; ordrng 1 W10257466 (RIGHTNRAIL) and 1 W10257467 (LEFT RAIL) and 1 W10362173 and 1 W11395841 (FRESH DOOR SS)"
We serviced a
WHIRLPOOL OVEN
Model GBS307PDS1
Near Austin, TX 78738
Leonardo
Job Details: 06/02/2021
Arrived on site to test unit for door not closing. Found damaged hinges replaced both hinges test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Pflugerville, TX 78660
Wesley
Job Details: 06/02/2021
Arrived onsite and replaced adjusters to repair. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78735
Kevin
Job Details: 06/02/2021
"Arrived on site Inspected Washer in Found saved error codes F5E3, F5E1, F0E3, F3E2, Ran all functions in manual diagnostic and everything checks good. Water valve on the wall at source is leaking very badly and resident cannot do laundry with both valves on."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CZ1
Near Kyle, TX 78640
Leonardo
Job Details: 06/02/2021
Arrived on site to test unit for blown fuse. Found blown fuse and bad switch. Replaced filter board and switches test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Manor, TX 78653
Matthew
Job Details: 06/02/2021
"Arrived onsite for microwave catching fire. Upon arrival inspected unit. Found diode exploded and burned wires for high voltage transformer and capacitor. If repaired, recommended replacing magnetron, capacitor, diode and transformer. Called safety team for documentation. . Job complete"
We serviced a
MAYTAG DRYER
Model MDE9606AYW
Near Austin, TX 78703
Jacob
Job Details: 06/02/2021
Arrived onsite for fin inside the drum was loose. Opened up the unit and was able to tighten the screws all fins. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78741
Jacob
Job Details: 06/02/2021
"Arrived onsite for unit not cooling/freezing. Looked at the unit and the unit was unplugged. Plugged unit back in. Tested ohms on the compressor, was not getting steady ohms reading on the bottom prongs, it was reading OL. Compressor needs to be replaced. Ordered parts. Needs authorization. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 W11092625 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/02/2021
"Arrived on site to install previous diagnosed part. Removed failed harness and installed new. Measured resistance on heater and 28 ohms, within range. Per diagnostics mode and tested ice maker operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manor, TX 78653
Matthew
Job Details: 06/02/2021
Arrived onsite to replace previously diagnosed parts. Replaced console. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78704
Jacob
Job Details: 06/02/2021
"Arrived onsite for unit not spinning out the clothes properly. Looked under the unit and saw that the gear case, actuator, cam, and belt were all correct. Put unit in diagnostics for any error codes and nothing saved. Put unit in automatic diagnostics run. Unit made it all the way through with no issues. Called tech line. Tech line advised that cottons like towels or jeans will hold more water and the unit will only spin out so much water, if you can ring water out of the clothes or the clothes are still dripping when pulled out then we may have issues, but no issues found with the unit and did not recommend any parts changed at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78665
Wesley
Job Details: 06/02/2021
"Arrived onsite and found unit operating as designed with no error codes, tested all functions without breaker tripping, Advised electrical should be inspected for a weak breaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Manor, TX 78653
Matthew
Job Details: 06/02/2021
"Arrived onsite for refrigerator not cooling. Upon inspection found not cooling in FC or RC. Fans are running. Inspected compressor compartment and found compressor running HOT and well as lines. Unit has sealed system issue. Need to order compressor, evaporators, valve, dryer and lokring. Office to reschedule. Will need 2 hr and AUTHO.; ordrng 1 2HR (2HR) and 1 LOKRING (LOKRING ) and 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11087200 (invrtr-box) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/02/2021
Arrived on site to diagnose an ice machine that is not turning on. Found pump power cord damaged and replaced pump. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78759
Scott
Job Details: 06/02/2021
"Arrived on site for fridge not making ice . Found reshaped food evap covered in ice . Also found right side door seal not shaping properly .ordering evap cover ,and gasket . No water leaks detected at time of service. Call to set return ; ordrng 1 W10917313 (DOOR GASKET ) and 1 W11167902 (EVAP COVER )"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78731
Kevin
Job Details: 06/02/2021
"Arrived on site and inspected washer and dryer are stacked. Set washer into a diagnostic cycle and found very little flow when hot water is activated, moved washer forward to access connections and removed water connection and found water line is blocked with calcium/sediment took pictures. Hot water valve will not completely turn off at source Waterline is constantly running. Flushed waterline and cleaned screen on hot water valve and after reassembling water pressure is good. Recommended to homeowner that water from source/hot water heater be inspected for calcium buildup and a plumber will be needed to replace the hot water valve at minimum, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78717
Justin
Job Details: 06/02/2021
(MM) Arrived on site to install previously diagnosed parts. After inspecting the unit I observed that the actuator was no longer making contact with the cam resulting in no agitation. Removed and replaced actuator with new style actuator as per service pointer W11531483. Placed the unit in diagnostics mode and ran test cycle. Unit now functioning as designed. No leaks observed at time of service. Call Complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Andrew
Job Details: 06/02/2021
"Arrived on site to test unit for lid latch not engaging. Attempted to run diagnostics and found control not responding well. Replaced latch and control, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Johnson City, TX 78636
Brandon
Job Details: 06/02/2021
"Arrived on site for customer complaint of unit not powering on, found failed external drain pump, I replaced pump, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Georgetown, TX 78628
Lou
Job Details: 06/02/2021
"Arrived on site to inspect refrigerator no lights working, dispenser not working and ice forming on the bottom of the freezer. Upon further inspection, I found the lights in the RC section no working. I inspected the left deli door/control and found the control reservoir clear. I removed the left drawer and inspected the deli harness and found the black wire broken. Using a harness from a previous job (W11170612), I removed and replaced the harness and reassembled the unit and tested. Deli control is operating as designed and all lights and water dispenser are functioning properly. I found that both deli drawer door gaskets are badly torn. In order to keep from damaging the doors even more, both doors will need to be replaced. I pulled the unit from its space and removed the back panel to inspect the drain tube. I found it clogged and cleaned it out. I re-installed the drain tube and sealed the gap with silicone. Cleared the ice from the FC section and reassembled the FC section. Retested the unit and it is operating as designed. I am ordering both deli drawer doors w/gaskets and CNOTE-AUTHORIZATION. Office to schedule return service.; ordrng 1 W10815669 (Left deli door w/gasket SS) and 1 W10815678 (Right pantry door w/gasket SS) and 1 CNOTE (AUTHORIZATION)"
We serviced a
GE REFRIGERATOR
Model ZFSB23DRFSS
Near Austin, TX 78746
Luis
Job Details: 06/02/2021
Arrived on site for not dispensing water. Tested dispenser no water,removed line connection at hinge tested water dispenser good flow to hinge diagnosed frozen water line in door due to insulation void will need a new door door ; ordrng 1 WR78X11746 (Fzr door)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78734
Robert
Job Details: 06/02/2021
Arrived on job for complaints of no ice. Found icemaker pause halfway through harvest. Replaced icemaker and ran test 120. It passed. If problem continues recommend replacement of control.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78703
Jacob
Job Details: 06/02/2021
Arrived for the left side adjuster had broken. Was able to replaced left side adjuster only. No issues at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GSS25JSRFSS
Near San Marcos, TX 78666
Andrew
Job Details: 06/02/2021
"Arrived on site to test unit for not cooling. Found FC evap frosted over. Evap motor working. Found heater burned and melted left side connection. Removed burnt wiring on blue wire and installed a new connection. Replaced heater, tested unit, unit works good. Advised customer to allow evap to thaw by leaving doors open and unit disconnected. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/02/2021
"Arrived on site for Buttons are stuck on hood vent. Found high, medium, and off buttons were sticking when pressed. Accessed mounting screws to control and found both screws were not tightened down completely. Once mounting screws were tightened the buttons popped in and out as designed. As a precaution I removed the control first to ensure the springs were not damaged. Springs were good and functioning as designed. Job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Marble Falls, TX 78654
Cliff
Job Details: 06/02/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in rc evaporator. Compressor, evaporator, and drier will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 W11492867 (Evaporator) and 1 8201675 (Compressor) and 1 WPW10143759 (Drier) and 1 TJ90SF8404 (Stub)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Georgetown, TX 78633
Lou
Job Details: 06/02/2021
"Arrived on site to inspect wall oven turning off mid cycle. Upon further inspection, the customer demonstrated what they were doing to operate the unit. Customer was pressing bake at 350 degrees and pressing start. Unit was preheating on rapid preheat. Then customer would press the timer on button and set at 5 mins (as demonstration) and pressing the timer button again. When customer would change the timer to a different time, they were pressing the timer button again and then press a number and the temperature display would change to that number and then change to 170 degrees. I demonstrated the the customer that when they set the timer and want to change the time on the timer, they have to press the timer button to clear the timer then press it again to set the time they want and then press it one more time to start the timer.Unit is operating as designed. I contacted techline and spoke to Andrew and advised of the complaint and my findings.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Kyle, TX 78640
Kevin
Job Details: 06/02/2021
"Arrived on site and replaced Gearcase, slider, rotor, stater, clutch. After rebuilding washer it will now complete test 51 and calibration 52 properly, job complete."
We serviced a
KENMORE WASHER
Model 110.284327
Near Austin, TX 78753
Matthew
Job Details: 06/02/2021
"Arrived onsite for washer no spinning or draining. Isolated motor and was functioning. Coupling was intact. Lid switch is working. Upon inspection found leaking pump and failed gearcase and drive assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Round Rock, TX 78665
Wesley
Job Details: 06/02/2021
Arrived onsite and found fridge dispenser valve failed. Replaced dual valve to repair. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/02/2021
"Arrived onsite for dryer door not closing properly. Upon inspection found upper door hinges missing screw and not allowing door to center and close properly. Replaced screw with truck stock and door is closing properly. If issue returns recommend replacing front panel, door hinges and screws. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLRSF266JW1
Near Cedar Park, TX 78613
David S
Job Details: 06/02/2021
Arrived on site for freezer leaking out the bottom. I gained access to the back of the unit and found the drain tube clogged. I steamed out the drain tube and ran a wire through it to clear it out. I found a bunch of insulation coming out of the drain tube. I reassembled the back of the unit. I gained access to the freezer side and ran a wire with through the drain and found it clear of debris. The drain tube is cleared. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Austin, TX 78717
Justin
Job Details: 06/02/2021
Arrived on site for a wall oven with an interior light not turning off. Upon further inspection I found the door not seated correctly and coming in contact with the door latch. Removed and adjusted the door. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/02/2021
"Arrived n site for refrigerator not cooling in RCA. Inspected unit and work area. Found RC evaporator frozen and not able to circulate air. Performed diagnostics mode and tested defrost sensor and found opened. Removed major ice buildup and to gain access to evaporator. Removed failed sensor assembly and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. Please allow 24 hours to reach cooling temperature and 48 for to start producing ice."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Austin, TX 78702
Jacob
Job Details: 06/02/2021
Arrived onsite for unit giving off sparking noises. Looked at the unit. Found some burn marks on the capacitor. Need to return with capacitor. Office to reschedule.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Austin, TX 78757
Scott
Job Details: 06/02/2021
"Arrived on site for fridge not making ice . Found valve failed . Replaced valve . Ran harvest ,all checked normal. IM filled properly . No water leaks detected at time of service. Job complete."
We serviced a
GE REFRIGERATOR
Model GTS21KCXABB
Near Kyle, TX 78640
Kevin
Job Details: 06/02/2021
"Arrived on site and found no ice production, replaced icemaker and it cycled immediately and filled with water, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near Kyle, TX 78640
Jacob
Job Details: 06/02/2021
Arrived onsite for unit not heating. Tested unit with a cup of water. Unit did not heat. Upon further inspection. Found that the diode had burned up. Replaced diode. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS5
Near Austin, TX 78759
Scott
Job Details: 06/02/2021
Arrived on site for upper rack hard to slide . Found bearing balls failing in tracks . Replaced racks . See sticky note for s code and pointer . All checked normal. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Austin, TX 78744
Kevin
Job Details: 06/02/2021
"Arrived on site and inspected refrigerator and found there is an air gap on the door gasket. Took one picture. Showed customer how food placement can keep door from closing completely. Lined entire perimeter with silicon to remove any air gaps between refrigerator liner and outer cabinet. Used heat gun to reset gasket and took one picture after adjustment, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 06/02/2021
"Arrived on site for fridge I ring over again. I inspected the unit and work area. I found the rc evaporator building up ice on the left side. I found the drip pan bowed up in the middle, causing the rc evaporator to not drain properly. I tested the unit fans and found them all working. I tested all the thermistors and found them receiving proper voltage, and showing correct resistance. I out the unit through a forced defrost and found the defrost heater coming on. I cleared out the drip pan from the ice and used shims to correct the drip pans bowing
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Justin
Job Details: 06/02/2021
"Arrived on site to diagnose a dishwasher that had a bad smell. Upon arrival the customer had already cleaned the unit. I could not smell anything off in the unit or under the unit. I took out the filter and there was nothing stuck inside. The customer also stated they felt the unit was not drying well enough. The customer stated that they had a plumber out as well and believe he re-routed the drain tube. I advised the customer that this could of put water back into the tub and may have been what caused it. I put the unit diagnostics mode and found no stored error codes. I ran a test cycle and measured amp draw to the heater. I found the heater working as designed. The unit ran through the test cycle as designed. Upon further inspection I found the customer not using rinse aid. I advised the customer on the importance of using rinse aid.
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS2
Near Austin, TX 78757
Scott
Job Details: 06/02/2021
"Arrived on site for oven not heating . Found no voltage to bake igniter . when broil was used ,valve would make a loud thunking noise . Replaced valve . Bake still not coming on no voltage coming from control. Ordering control.No gas leaks, call to set return ; ordrng 1 W11034208 (CONTROL. )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Temple, TX 76502
Al
Job Details: 06/02/2021
Arrived on site and inspected French door refrigerator with intermittent cooling issues.Confirmed the complaint and inspected and replaced both the UI and Main Control.Reassembled and unit tested as designed.Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS
Near Cedar Park, TX 78613
Justin
Job Details: 06/02/2021
Arrived on site for a cooktop over heating. Upon arrival the customer stated the real issue was the cooktop was not properly installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
David Z
Job Details: 06/02/2021
"Arrived on site to follow up on refrigerator that had some temps in the RC raising. On arrival RC was at 50, with some ice built behind the evap cover. Found air tower was not sealed, allowing for some air to enter. Sealed air tower. Replaced Ui and main control to resolve evap not defrosting. Advised to defrost 24 hours and follow up if unit builds any more ice. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78738
Brandon
Job Details: 06/02/2021
"Arrived on site for customer complaint of ice maker not working, found broken harness at freezer door
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near Kingsland, TX 78639
Cliff
Job Details: 06/02/2021
Arrived on site to replace dispenser for washer. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR COMPACTOR
Model TC707S3
Near Austin, TX 78734
Leonardo
Job Details: 06/02/2021
"Arrived on site to test unit for unit not opening and not working correctly. Could not pull unit out due to door not being able to open and screws under counter will need to removed door to get to screws or break the brackets , a
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Paige, TX 78659
Matthew
Job Details: 06/02/2021
"Arrived onsite for washer not agitating, unit draining. Upon inspection found actuator jumped cam loop. Per whirlpool service pointer, actuator must be replaced with original design. Repositioned current actuator for use however is not a permanent fix. Must order and replace. Office to reschedule. ; ordrng 1 W10913953 (actuator)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Blanco, TX 78606
Brandon
Job Details: 06/02/2021
"Arrived on site for customer complaint of frost build up inside freezer, found door gasket wasnt sealing, I formed gasket where it wasnt sealing, unit tested good."
We serviced a
GE REFRIGERATOR
Model ZFGP21HYASS
Near Jonestown, TX 78645
Tommy
Job Details: 06/02/2021
Arrived onsite for previously diagnosed parts. Installed and tested. Found no leaks showed customer video of calling for water with no leaks. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS05
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/02/2021
Arrived on site for Double Oven won't unlock Cust is aware of trip/parts/labor costs bottom oven still isn't heating - top oven is working fine. bottom oven not heating at all bake or broil. Found lower thermostat faulty. Selected thermostat as will use on return visit to complete the repair and ordered an additional blower motor just in case thermostat repair doesnt fix the heating issue. ; ordrng 1 W11245567 (Blower motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Austin, TX 78737
Robert
Job Details: 06/02/2021
Arrived on job for complaints of not working and shaking. The console in lock position and an the tub will need to be replaced to correct shaking. ; ordrng 1 W11287253 (TUB ) and 1 W11314361 (rotor) and 1 W11354541 (STATOR )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78745
Luis
Job Details: 06/02/2021
Arrived on site for water leaking. Diagnosed insert to valve defective replaced water valve ran icemaker through a fill test passed no leaks at valve
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/02/2021
"Arrived on site for oven liner damages. Customer stated that food had spilled over and was not able to remove (see SD-QUICKPIC).Used baking soda in attempt to remove spot. Found improvement but still noticeable. Recommend to let baking soda set for 24 hours and attempt to remove spot. Then to try the heavy self clean.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/02/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found fill line frozen over due to temporary low water pressure to home. Thawed line and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Killeen, TX 76549
Al
Job Details: 06/02/2021
"Arrived on site to inspect microwave sparking.Customer had unit unplugged, so I checked the outlet and outlet checked fine.Disassembled the unit so I could access the capacitor and diode and both looked fine.Ran the 2 minute water cup test and unit passed.Reassembled and retested the unit 2 minute water cup test and unit passed.Customer advised it occurs when shes cooking something on the front right burned that produces condensation.All parts of the unit tested properly.No visible Safety issues.JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Leander, TX 78641
Justin
Job Details: 06/02/2021
Arrived on site for a washing machine that did not agitate and had a burn smell. Upon farther inspection I found the shifter came off the cam. I removed the shifter and adjusted it back into place. I put the unit into diagnostics mode and found stored error code F7E6 for motor fault. I then ran a test cycle and found everything else running as designed. Ordering new actuator per service pointer W11531483. Office to reschedule. ; ordrng 1 W10913953 (Actuator)