Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to install previous diagnosed. Inspected unit and work area. Found unit going through filtration system with reverse osmosis connected (see SD-QUICKPIC). Removed water filter from unit. Performed diagnostics mode and found good water flow to reservoir. Found control read correct water level (filled with 1 minute and light was soiled when reservoir was full. Continued with test mode. Found when running compressor and condenser fan after 14 minutes no frost pattern was developing. Found compressor and condenser fan was running. Called Whirlpool tech support and spoke with Joel. Went over prior diagnostics and he stated that unit has a sealed system failure and will need to tap system to find if failed compressor or leak in evaporator. Tested inlet valve with water filter in place and found water pressure good and inlet valve test past. Will return with compressor and and evaporator tray. Office to schedule return when ETA is available. Please allow 3 hours for repair. Sr# 7731473180.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 W10200037 (drier-tube) and 1 W10218037 (evaporator) and 1 W10536005 (compressor)

Arrived on site to install previously diagnosed parts to resolve compressor making screaming noise. Found high side pressure at 145 on piercing the dryer. Evacuated system and replaced compressor and dryer. Vacuumed and verified vacuum holding. Charged to 3.5oz per serial tag. Retested and verified pressures good. Call complete.

"Arrived on job for complaints of little to no ice. Found that icemaker tray was full, not harvesting normally. Changed out icemaker and ran diagnostics test 120 and 97, passed tests. Called tech line 7731473835"

Arrived on site for refrigerator freezing items in crisper drawers. Uponarrival confirmed complaint and found temps in rc varied from 37 near the top to 29 closest to the bottom of compartmen. Also found during diagnostics that the dampener motor and fan assembly were making a loud noise and not working in conjunction with one another. After getting autho I replaced dampener assembly and informed customer to give unit 24hrs to stabilize. Call complete

arrived on site to service refrigerator for humming noise.

"Arrived on site and inspected side by side refrigerator with intermittent cooling issues. Called SW and was advised to order the thermostat for return visit. Checked freezer temperature was -2 and ff compartment was 33 degrees. The compressor was running also condenser fan and evaporator motor were working. Ordering the thermostat and will return with previously ordered parts. Office to schedule return services.; ordrng 1 WP2198202 (THERMOSTAT)"

Arrived on site for refrigerator not cooling or dispensing water. Upon arrival found stable 120 connection to unit. Found only compartment lights as well as ui lights working but nothing else was running. After further inspection I narrowed down the issue to a short in the hv control not allowing it to distribute power evenly to rest of unit. I installed new board and found unit had restore full functionality. Water dispenser is working and rest of unit will need at least 24 hrs to cool. Call complete

"Arrived on site for a dryer that?s taking 2 to 3 loads to dry clothes. Inspected unit and work area. The customer advised that the unit does he but their clothes aren?t dry after one cycle for the most part. I ran the unit on a time dry high heat cycle and found the unit turning in heating properly. I could hear the gas valve actuator in the gas at night. Checked behind the unit and found the vent hose completely kinked and crashed. The customer stated that he did get fuel airflow out of the back. I advise the customer that due to the unit heating and tumbling, the issue would have to be with an air flow restriction. I advised the customer to replace his vent hose due to the damage sustained. I also advised the customer to run a load without the vent hose on on an hour time dry cycle to ensure the unit is drying clothes and that that would verify my ventilation issue on the unit. Unit is working as designed. Call complete."

Arrived on site to install previously ordered parts. R&R both and unit tested as designed. Job completed.

"Arrived on site for a refrigerator that?s not cooling in the refrigerator section. Inspected unit and work area. The customer stated they had probably had a defrost issue in the refrigerator several years ago where it kind of did the same thing. Check the evaporator for the defrost issue and found no frost buildup on the evaporator and the evaporator fan running properly. Place the unit and service diagnostics and found the average temperature of the freezer in the last 6 hours at 14?F. Found the refrigerator section sitting at 46?F. Advise the customer that the issue appeared to have been a sealed system issue.

Arrived on site for a wash machine that?s not agitating. Inspected unit and work area. Confirmed customers complaint and found the unit clicking as it was trying to agitate and spinning the basket. Checked underneath the unit and found the shifter not engaged with the spam. Replaced shifter was updated shifter and tested the unit. The unit is working as designed. Call complete.

"Arrived on site for a washing machine that pausing in the middle of a cycle. Inspected unit and work area. Placed in an in service diagnostics and found an F5 E1 (lid switch fault - lid is up), F0 E4 (spin limited by water temperature), F0 E3 (overload), F3 E2 (inlet water temperature fault), and F2 E1 (UI stuck key) error codes. Ran the unit through an auto test and found the unit working as designed. The customer stated that the unit put itself and a pause midway through the cycle and that the issue doesn?t necessarily happen at any point they?ll come back to the unit and the start button is flashing. I did advise the customer that generally speaking on these issues and ends up being a control panel related issue due to the contacts on the panel starting to short. Replaced user interface console and tested the unit. The unit is working as designed.

"Onsite for dishwasher not starting cycle. Unit had power. Found water valve under sink off. Turned back on, ran diag cycle, unit functioning as designed. Call complete."

Arrived on site for an ice machine that won?t cut ice. Inspected unit at work area. Customer advised that he had a prior company out and they could not fix the grid cutter so they were supposed to come back with the part but never did. Confirmed the customers complaint and found the green cutter completely broken on the top not allowing electricity to flow through the rig cutter. Replaced grid cutter and tested the unit. The unit cycled as designed and began to make ice. Call complete.

Arrived on site for the refrigerator that is not making ice. Inspected unit and work area. Ran the unit through test 44 to check the icemaker harvest and found the motor not turning. Removed icemaker cover and found the connector for the bucket switch not connected onto the wire harness in the door. Connected the bucket switch and tested it again. The motor began to turn and harvest as designed. Ran to other tests on the harvest and the Phil and unit worked as designed. Call complete.

"Onsite for washer not operating properly. In diag, found F9E1 long drain. Found wires to drain pump hanging and disconnected from spades. Also, drain pump connector cover broken.ordering drain pump and lower wire harness. I connected new spades to both wires to allow customer to use unit in the meantime. Office to reschedule. ; ordrng 1 W11405459 (Lower harness) and 1 W11259498 (Drain pump)"

Arrived on site for refrigerator with intermittent cooling and a broken dispenser. Upon arrival I found temps in both compartments was at 39 FC and 50 rc. Also found the ice dispenser plastic chute broken from handle. Also found the cooling issue was because compressor was over heating and shutting down. Found psi lvls ranging between 0 to -10 low side and 160 to 175 high side. Couldnt find any evidence of any leaks. I recovered 6.75oz of refrigerant from system then I pulled a vacuum on the unit for 15 minutes to try and clear the contamination from system. I recharged system and found unit had stable psi lvls stabilized at 0 and 150. Informed customer to give unit 24 hrs to cool. Call complete

Arrived on site for dryer not heating. Upon arrival I confirmed unit had stable 240 connection. Upon further disassembly I found heating element improperly mounted and completely burnt up. Also found high limiter ohm readings extremely sporadic during testing. Will need office to reach once autho is received for repairing element and high limiter kit.; ordrng 1 WP3387747 (Element) and 1 279973 (Thermal cutoff and tstat kit) and 1 Cnote

"Arrived on site for customer complaint of unit leaking, found leak coming from RC defrost drain line, I removed clog in drain line and adjusted drip pan, unit tested good.

"Arrived on site and replaced drain pump diagnosed on previous repair, coupler replaced on first visit. Filled washer with water and watched it agitate and then spin and remove water. job complete."

"Arrived on site for range right front and rear burner not lighting and uneven flame. Inspected unit and work area. Verified failure. Found front right spark igniter not sparking towards burner head. Cleaned spark igniter and tested operation. Found front burner igniting and adjusted flame size. Found back right burner having a larger then normal yellow to flame. Inspected orifice and found wrong size .99, corrected orifice to 1.03. Tested operation and found no difference. Called Whirlpool tech support and spoke with Robert. Went over prior service. He stated to change out orifice holder and gave part number for holder..; ordrng 1 W11384764 (ORIFICE HOLDER)"

"Arrived on site to test unit for all oven lights flickering. Continuity was good through all connections and harness. Replaced control, unit is now working as designed. Job complete."

Arrived on site to diagnose a cooktop with a burner not regulating temperature. Found RF burner not consistent and burner and switch will need to be replaced to complete repairs.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the dishwasher tub and vent motor. I transferred all components from the old unit to the new tub and installed the new vent motor and tested for leaks. No leaks observed during testing. I advised the customer of the repairs. No water leaks observed during service, job completed."

Arrived on site to diagnose a washer that is tripping the breaker. Found control error saved in diagnostics and replaced control. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite to replace console. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for trash compactor stuck in down position. Inspected unit and work area. Found no access to mounting brackets. Will need to cut off to remove unit. Informed customer on brackets. Removed unit and gained access to pulley system and tested operation. Found main gear slipping. Removed gear and found cracked on inside. Will need to replace drive gear kit.

"Onsite for dishwasher that allows you to select cycle, but wont start when pressing start. Door latch receiving 120VAC. Found start button stuck and not allowing cycle to start. Disconnected and reconnected ribbon connector, no change. Ordering control and control panel. AUTHO. Office to reschedule.; ordrng 1 WP8531817 (Control panel) and 1 8564542 (Control) and 1 AUTHO (AUTHO)"

"Arrived on site to diagnose dryer making excessive noise during the cycle, upon arrival I turned on the unit to replicate the noise, I found that the rollers, idler and motor needed to be replaced

Arrived on site to test unit for unit not draining. Test unit and found drain motor connection not secured. Secured connection test unit and unit test good job complete.

"Arrived on site to install previously diagnosed parts. I installed the new actuator and then tested the unit. I ran a diagnostics cycle, and individually activated spin/agitate. The unit is now running as designed. No leaks observed at the time of service. Call complete."

"Arrived on site to follow up on refrigerator that customer says is not cooling properly in RC. Customer advised me the temperature stays 44-50 according to their thermometer. On arrival checked RC temps and found temp at37, within proper limits. Checked for ice buildup in return vent and found no ice buildup. Checked temp in crisper drawer to compare. Found temp at 46 and dropping. No evidence of freezer losing temps. Called and spoke with tech line, SR7731106952. Crisper is the slowest to cool, so this is not completely abnormal. Parts are all working as designed and no failures have been observed at this time. Advised customer on making sure airflow channels are opened on shelves, this should allow cooling to be even and proper. Unplugged unit and reset. Advised customer to follow up if anything else is out of the ordinary. Call complete."

"Arrived on site to diagnose a range with burners not operating as homeowner would like. Found due to updated regulations on coil burners, they do not operate at as high temperatures as previous generations of coil style burners. This is intended to reduce the risk of cooking fires and is a safety feature.

Arrived on site for pad falling off left side hinge . Replaced both friction pads . No other issues found. No water leaks detected at time of service. Job complete

"Arrived on job to install previously diagnosed parts. Installed display, module, and control. Tested unit."

"Arrived on site to diagnose oven with concerns of leaking gas, upon arrival the customer informed me that she had smelled gas slightly during operation when first moving in the home, she mentioned she had the gas lines inspected and the shut off inspected and there was no issues, she also informed me that the broil is not functioning. I gained access to the unit and tested the bake as well as the broil. I instructed her that the broil and bake reside as one as she thought there was a secondary line above for the broil, I found that both are operating properly as designed, I could not smell any excessive gas, or anything out of the ordinary.

"I called techline and spoke to Dave . I advised him of my findings. Job complete."

Arrived on site to install previously diagnosed shift actuator to resolve issues washing. Replaced shifter with updated actuator. Retested and verified unit agitating as designed. Call complete.

"Arrived on site to diagnose / follow up on dual oven with issues with inconsistent heating in the upper oven. Customer advised me that when they cook multiple trays of baked items, the top tray burns on bottom, but the lower tray is fine. I measured temps and found the average to be 355, which is fine. I called and spoke to Asurion tech line and was advised by their rep that the unit will cycle elements and convect fan, and it will cause the upper rack to get hotter. I confirmed the issue with whirlpool tech line as well. Bake cycle utilizes both elements and the convect. WP tech line says racks 1-3 are recommended for use when baking, but racks in positions 4-6, closer to broil will cause temps to be hotter on the top items. No fault found with unit. Advised customer on response from reps and advised on cooking on lower racks only. Call complete."

"Arrived on site to diagnose dryer with no power, upon inspecting the unit and gaining access to the fuse I found it was blown, I replaced the fuse and tested the unit, it is operating properly as designed. Job complete."

Arrived on site found customer is experiencing refrigerator beeping 3 to 5 times every five minutes for half an hour once a day. Customer says there are no lights on the user interface being displayed and it doesnt match the sound the refrigerator makes when the door is open. Spoke with techline and they recommended replacing the user interface. 7731472535; ordrng 1 W11430637 (Ui) and 1 W11394709 (Fascia) and 1 W11095783 (Trim)

"Arrived onsite for refrigerator not making ice. Upon inspection found ice maker turned off. Turned ice maker on and unit completed harvest cycle and filled. Customer will need to monitor ice production. Will monitor over the next 24 hrs.

Arrived on site to install part provided to customer by Whirlpool. Upon arrival I found WP had sent the customer the baffle filter. I found the issue was a loud noise coming from the baffle area. I put the unit into diagnostics mode and tested the baffle. I found the loud noise coming from a faulty baffle motor. I am ordering the motor and will return to install. The customer was also worried about product in their RC freezing by the air baffle. I advised the customer on how the airflow there comes directly from the freezer and can freeze things in that area of the fridge. Customer has two other upcoming services on WP appliances and is requesting all to be at the same time. Office to reschedule.; ordrng 1 W11164593 (Baffle)

Arrived onsite for unit not dispensing ice. Tested the unit and motor would not turn on. Upon further investigation. Found that the wires at the bottom the door were cut. Need whole door replacement. Ordered door. Needs authorization before returning. ; ordrng 1 LW11038917 (dor-fip)

"Arrived on site and inspected the dryer and found airflow is restricted but it is heating properly. Vent is a periscope and inspected it and found it was clogged. Cleared it as best as possible but it is still showing restricted. Recommended that vent be replaced by a full size round vent to improve airflow velocity. No repair required with dryer. Collected service fee only, job complete."

"Arrived on site to inspect dishwasher door springs issue. Upon further inspection, I opened the unit door and it would not stay open in the 45 degree position. I found that the spring cable links were broken/damaged. I removed and replaced both links and tested the door and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected dishwasher and found it is not draining. Removed drain pump and found impeller is being blocked by one of the upper rack clips that had fallen off. Cleared drain pump and reattached clip and drain will now operate normally.

Arrived on site to test unit for glass getting dirty. Found inner glass was loose. Removed glass and secured glass correctly job complete.

Arrived on site and inspected dryer and found 121 V on one leg but only 7 V on the other. Dryer does not have correct incoming power. Took pictures and explained to apartment management set an electrician will be needed to correct the problem. Job complete.

"Arrived on site to install fan scroll to resolve RC evap being frozen over. Melted down ice and replaced the fan scroll and thermistor. Tested unit in and out of diag mode and verified the fan is blowing as designed. Due to the large amount of solid ice built up, advised customer to defrost unit to reset it back to normal. Advised to line with towels and unplug unit for 24 hours. Call complete."

Arrived onsite for dishwasher not drying and door falling open. Upon inspection found heating element to be functioning. No stored error codes at this time. Made recommendations on insuring hot water is supplied and continual use of rinse aid. Door was falling open due to springs not being attached to hinges. Secured springs and tested. Unit is functioning properly. Job complete

"Arrived on job for installation of previously diagnosed parts. Installed cam, gearcase, washplate, and actuator. During test, found that basket was bad. Additional AUTHO needed for basket. ; ordrng 1 AUTHO and 1 W10752719 (basket)"

"Arrived on site to install previously diagnosed parts. Removed dishwasher from under cabinet and disconnected water line and drain hose. Removed heating element, lower spray arm, and upper spray arm. Installed new heating element, lower spray arm, and upper spray arm. Reconnected water line and drain hose. Turned on water to ensure water line was not leaking at the valve. No leaks. Ran through full diagnostics and dishwasher completed all cycles along with new element heating up to make water sizzle once diagnostics cycle was completed. No leaks detected. Job completed."

Arrived on site for range not working. Ins unit and work area. Found plug wires burnt at terminal block. Removed plug at terminal block and found terminal block damaged from loose connection. Will need to replace terminal block. Removed failed terminal block and installed new. Spoke with customer on power cord and left with customer to replace. Not able to test operation. Job completed.

Arrived on site to diagnose range with no burners working. Checked unit for voltage. Found 2 severed wires in the harness that burnt at the junction block. Ordering wiring harness and junction block. Office to schedule when parts arrive. ; ordrng 1 W11553447 (Wiring Harness)

Arrived on site for poor washing and not heating . Ran diagnostics. Found very little water coming in . Will need valve .

Arrived onsite for dishwasher leaking. Upon arrival found leak was in water line which is a non warranty part. Let customer know that water line would need to be replaced but isnt considered a warranty part. Job Completed.

Arrived on site to install door switch to resolve door not reading as closed. Replaced left hand door switch and retested. Verified unit working as designed. Call complete.

"Arrived on site for Washed 1st load with no problem. 2nd load I get Code F6E3. Tried unplugging for a few minutes, but no improvement. Placed in diagnostics and F6E3 came on. No other error codes present. Cleared error code and tested control. Control faulty. Removed control and installed new control. Ran through two 15 minute quick wash cycles and washer is running as designed. No leaks detected. Job completed."

"Arrived on site to install previously diagnosed sealed system (compressor, access stub, uv dryer, etc) upon installing new equipment I pulled vacuum and found no signs of leaks. Charged system with 4.25oz of refrigerant per manufacture and after restoring power and adding new start device that came with compressor that unit was failing to run and compressor was siezed up not pumping refrigerant through system. Informed in-house techs of findings. Will need office to reschedule once Availability of new compressor is known.; ordrng 1 W11506635 (Access valve) and 1 WPW10507886 (Compressor)"

"Arrived on site for BOTTOM OF FRIDGE DOOR GASKET IS FALLING OFF ON BOTTOM LEFT-GASKET SLIPPED UNDER PLASTIC. Found bottom section of gasket is inserted into frame correctly, but the sleeve that holds the gasket in place is damaged making the gasket not seat against the door frame properly. The bottom section of the gasket is drooping down. The fridge is getting a good seal, but over time the drooping and gaps will only get worse. Tried using my heat gun to get it to seal, but it wouldnt change shape due to the damaged sleeve that the gasket sits in. Ordering new door LW10573334 and door gasket Wp2319265T to return and complete the repair. ; ordrng 1 LW10573334 (Door) and 1 WP2319265T (Gasket)"

Arrived on site for customer complaint of back right burner missing the burner cap. Ordering burner caps to be shipped to customer. ; ordrng 1 W10831828s2c (Burner head) and 1 Cnote (Ship part to customer)

"Arrived on site for customer complaint of unit not dispensing water and not creating ice, customer had pulled unit out, may have just been a kink in the supply line, unit tested good at time of service."

"Arrived on site to diagnose refrigerator not cooling, upon arrival the customer informed me that the unit stopped cooling and started cooling again while they were on vacation, he said he spoke with his neighbors to inquire about an outage and they said there wasnt one, he had no flipped breakers as well. He was concerned about an odor as well, I found liquid pooling at the left hand gasket at the bottom of the door, I cleaned it out and now the unit shouldnt have the reoccurring smell. Temps in the unit are within normal operation, I found that the unit is operating properly as designed. Due to the unit unexplainably stopping cooling randomly and starting again, I replaced the control, the unit is functioning properly as designed. Job complete."

"Arrived on site to diagnose oven door that has broken front glass, upon arriving I found that the oven doors front glass panel has completely shattered from what I can tell and the customers description, the screw holding in the upper bracket to the glass was loose, the customer said he heard it fall just before the glass shattered. I am ordering the front glass, name plate, top bracket and two screws to complete the repair. Office to reschedule return service when the parts arrive.; ordrng 1 W11176456 (Glass door front) and 2 W11178521 (Nameplate)s and 1 W11389703 (Bracket) and 2 W11428245 (Screw)s"

After reconnecting it started a cycle and then canceled it to activate drain pump and it is no longer leaking, job complete."

"Arrived on site for dented door panel ,ordering panel . While there customer also was having error code when using dw . Found vent and drain error . Ordering drain pump and vent . No water leaks detected at time of service. Call to set return ; ordrng 1 W11461694 (Door panel ss) and 1 W11416460 (Vent) and 1 W11545539 (Gasket) and 1 W11412291 (Drain pump)"

Arrived on site to inspect leaking dishwasher. Unit was next door. Found the customer pulled the unit out by the door causing the door to come off of the hinges and not allowing it to close properly so I could test it. Needs more work ; O-emld tckt

Arrived on site for ice maker leaking ( stand alone ) . Found drain hose off external cracked . Ordering discharge tube . Dropping off to customer only so plumber can install. Call to set return ; ordrng 1 W11038865 (Discharge hose)

Arrived on site to test unit for broken spring found one spring broken. Test unit and unit test good job complete.

Arrived onsite for washer making abnormal noise. Upon inspection I was not able to recreate the noise in diagnostics. I found service pointer (W11520474 Rev A) regarding a noise coming from the control in normal operation but would not happen during diagnostics cycles. I replaced the main control via svc pointer and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I advised the customer to monitor the unit for noises. Job complete.

Arrived on site to diagnose a washer that is not cycling properly. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to replace previously diagnosed washer dispenser, I gained access to the inner cabinet and removed the dispenser hoses one by one, I replaced the dispenser and observed no leaks, job complete."

"Arrived on site for washer making loud noises in spin mode and will no long go into spin cycle. Inspected unit and work area. Found unit unplugged. Plugged unit in and found drain pump activating. Attempted diagnostics mode and no response. Removed control and installed new. Powered unit up and performed diagnostics mode. Unit was unbalanced at time of test cycle and stop before spin mode. Was going to level unit and test again.

"Arrived on site to install previously diagnosed console. Replaced console, tested unit, unit works good. Customer stated his wife the one who will be connecting unit to WiFi. Job complete."

Arrived on site to install previously diagnosed part. Installed screw. Panel is now secure to door. Job completed.

Arrived on site to install new control and overlay to resolve broken control. Installed new parts and retested. Verified unit is working as designed. Call complete.

Arrived on site to replace drain pump and manifold and board. Replaced all parts test unit and unit not washing. Will order new sump and motor office to reschedule. ; ordrng 1 W11416362 (Sump and motor)

Arrived onsite to replace previously diagnosed parts. Replaced board and thermistor. Tested unit in force defrost and unit completed circuit. Unit is functioning properly. Job complete.

Arrived on site to diagnose a dryer that is not heating. Found cutoff t-stat open preventing power from reaching heating element. Replaced cutoff from personal stock and tested unit. Found all is functioning properly at this time. Cutoff pt# 279816; used 1 279816 ( Cutoff) from stock

Arrived on site to diagnose a range with a damaged door panel. Found stainless skin separating from door glass. Panel will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11249559 (Panel)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the condenser coil, but once I removed the back cover, I found where the refrigerant leaked out from the unit. I found that the lokring on the line just behind the condenser fan had leaked. I removed the lokring and made a sleeve from copper tubing and made a joint for the lines to join. Removed and replaced the UV dye drier and vacuumed the system. Pressures held good. I installed 4.5oz of R134a refrigerant and monitored pressures and my welds. Unit held pressure good and no leaks found on the new welds. No water leaks observed during service, job completed. Condenser coil not needed at this time."

"Arrived on job for complaints of ice not making ice. Found that water pressure too low, not filling up ice tray and causing it to freeze over. Recommend replacing filter housing and water filter. Customer to provide water filter. .; ordrng 1 5304522623 (MANIFOLD )"

"Arrived on job for complaints of dryer making noise. Found loose component and tightened it. Tested unit, no noise."

"Arrived on site for refrigerator making abnormal noises. Customer stated failure sound like freezer fan is hitting something and happens intermittently. Inspected unit and work area. Performed diagnostics mode and tested all moving components. Was not able to get fault to occur. Attempted to let unit run in normal mode and unit went in to defrost mode. Gained access to evaporator and found no ice ball buildup. Removed evaporator fan motor and installed new. Tested operation. All tested good, no water leaks detected. Spoke with customer on user care guide and operation."

"Arrived on site for refrigerator RC top and FC lights not working. Inspected unit and work. Gained access to FC module and jump circuit. Found failed FC module Removed module and installed new. Tested light operation. All tested good, no water leaks detected during service."

"Arrived on site to install previously diagnosed and ordered parts. Due to the failure of the sump/motor assembly and control panel, I removed and replaced both and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun. Tested the door/gasket and unit is operating as designed. I recommended that the customer keep the right door closed for a few hours to allow the gasket to form with the door and chassis. No water leaks observed during service, job completed."

Arrived on site for Noise when it starts every time. Used a cup with water to test microwave for noise. When microwave blower turns on when the start button is pressed you can hear the damper opening and making contact with the metal vent box in the cabinet above the microwave. This is the metal box that vents air out of the microwave to the exterior of the home. Customer was relieved to know there wasnt anything wrong with the microwave itself. No repair needed. Job completed.

Arrived onsite for dryer tripping breaker. Upon inspection I found the power cord at the terminal block had a thermal event and burned some of the wires in half. The terminal block was damaged from this so I replaced the terminal block with the provided kit. The customer provided me with a new power cord that I installed for them. I tested the unit and it is working as designed at this time. Job complete

"Arrived on site to install previously diagnosed dispenser and drain pump to resolve dishwasher not running. Installed new drain pump and dispenser, then retested unit. Verified all is working as designed. Ran through diag cycle.

Arrived onsite for oven not operating correctly. Upon arrival found unit issue was unit door. Glass scratches and handle falling off. Third time to tighten handle. Ordering new handle bracket screws and glass. Office to reschedule upon receiving.; ordrng 1 W11389703 (Bracket) and 2 W11428245 (Screws)s and 1 W11176456 (Glass)

"Arrived on site for customer complaint of broken caster and noise issue, I replaced left side front caster, and added shims to right rear so unit would set level. Unit tested good."

"Arrived on site for water issues. Tested dispenser with filter and bypass installed loud hammering noise diagnosed after not passing through filter head correctly,replaced filter head checked water connections no leaks,tested water dispenser unit working as designed.

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel failure and the interior bulb being burnt out, I removed and replaced both parts and tested. Unit is operating as designed. Job completed."

Arrived onsite for refrigerator not cooling. Upon arrival found unit starting device give unit 0.43 amps and found starting device damaged and warm to touch. Turning unit compressor off and on. Replaced starting device and tested. Unit is now operating as designed. Job Completed.

Arrived on site to test unit for gas smell. Ran oven and oven heated to 350 no gas smell job complete.