Near Pflugerville, TX 78660
David S
Job Details: 11/23/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for oven light staying on and the oven not heating. I inspected the unit and work area. I found the door switch has failed. I replaced the door switch. I tested the unit and I found the light coming on and off as designed when the door is opened and closed. I preheated the oven to 350 and found it heating as designed. Customer paid in full on
Near Austin, TX 78717
Scott
Job Details: 11/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for screen frozen .did hard reset ,ran diagnostics. Got UI error code . Hard reset seemed to fix issue . Job complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/23/2020
DRYER WHIRLPOOL WGD560LHW1 Arrived on site for Scraping Sound - DryerQ1 no Q2 no Q3 no Q4 noDryer was making a loud rattling noise. Used pad to eliminate the rattling noise between the bottom panel and the motor bracket. Reassembled dryer. Turned on and noise was gone. Job completed.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL KBFN502ESS00 "Arrived on site to inspect fridge for door issues, upon inspection found the door hinge with a sheered screw inside, replace hinge and found the stem is longer then previous hinge, tried to use longer screw and it sheered, ordering both side hinges and screws. Required customer for both sides, customer accepted. Office to reschedule ; ordrng 2 8533980 (SCREW)s and 2 WPW10485980 (HINGE )s"
Near Liberty Hill, TX 78642
Scott
Job Details: 11/23/2020
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site for yellow inconsistencies in flame . Found some plumber puddy in regulator . Tapped regulator and it fell out . Flames are normal blue cones . No gas leaks detected at time of service. Job complete .
Near Killeen, TX 76543
Tyler
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator needing previously diagnosed sealed system parts. After installing the necessary parts and I vacuumed out the system and charged the Freon level two 5 1/2 ounces per the factory settings on the fridge. I then reassembled the unit fully and plug the unit in and watch the evaporator coil frost up perfectly and found that the pressures on the low side and high side right -10 on the low and 125 on high and I ran these pressure readings by in-house tech line SW who stated that the readings are fine and now the fridge is frosting over the unit is working as designed call complete
Near Austin, TX 78757
Matthew
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WUW35X24DS0 Arrived onsite for wine cooler making loud noise. Upon inspection found that the noise the customer was hearing was the compressor ramping up. This is normal. What may be magnifying the noise is that the customer has 2 wine coolers and a refrigerator all in the same are of the home. If multiple compressors are ramping up simultaneously the sound will appear to be louder. Job complete
Near Georgetown, TX 78628
David S
Job Details: 11/23/2020
REFRIGERATOR KENMORE 106.577127 Arrived on site for rc not cooling. I inspected the unit and work area. I gained access to the fc evaporator. I used my steamer and pushed steam through the return vent clearing it out. I steamed from the rc to the fc as well and found air flow. I steamed through the evap fan and found it coming out in the rc. I can now feel air flow from the fc to the rc while the fc door is closed. I spoke to the customer about the repair. If the fridge does not cool down than the insulation in. The return vent has broke apart and blocked the vent. Job complete. No water leaks detected.
Near Killeen, TX 76549
Tyler
Job Details: 11/23/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed main control rotor and stater motor etc. After installing the needed parts I was able to retest the unit and verify that you are no longer flashes on and off of Randall and the unit is cycling through its times exactly as designed overall unit is functioning well. Call complete
Near Georgetown, TX 78626
David S
Job Details: 11/23/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site for oven having a strong smell. I inspected the unit and work area. I turned the oven on and set to 350 degrees. As the oven was heating I could hear a loud pop noise. I inspected the bottom of the oven and I found the bottom cover had warped out of shape from the heat. I am ordering a new oven bottom. I spoke to the customer about how the oven operates and that oven doesn’t stay light all the time it will turn on and off to maintain an average temperature. The office will reschedule when we have an eta on the part.; ordrng 1 W11098799 (OVEN BOTTOM)
Near Austin, TX 78734
Leonardo
Job Details: 11/23/2020
OVEN KITCHENAID KEBC107KSS05 Arrived on site to test unit for unit not heating. Test unit and found bad tod. Replaced tod.Test unit and unit test good job complete.
Near Austin, TX 78747
Leonardo
Job Details: 11/23/2020
RANGE AMANA AGR5330BAS3 Arrived on site to test unit for board not responding. Test unit and found bad control board. Replaced board. Test unit and unit test good heated to 350
Near Salado, TX 76571
Cliff
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC evaporator defrost failure. Also noted right side RC door gasket torn. Per service pointer evaporator cover and control need to be replaced and are covered along with labor by S code. Gasket also needs to be replaced to complete repair. Customer to defrost unit 48 hours prior to return appointment.; ordrng 1 W10917313 (gasket-dor)"
Near Austin, TX 78735
Luis
Job Details: 11/23/2020
ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived on site for no ice. Ran diagnostics shin thermistor reading open,weak water flow from valve,unit passed all other diagnostic test. Replaced bin thermistor and valve,checked connections no leaks unit passed all diagnostics. ; used 1 WPW10511923 (THERMISTOR ) from stock"
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site and installed new harness and spark module. Tested operation and found unit working properly. Job complete
Near Waco, TX 76701
Jonathan M
Job Details: 11/23/2020
WASHER MAYTAG MHW8630HW1 "Arrived on site for a washer that is leaking. Inspected unit and work area. Placed in service diagnostics and found an F0 E2 (oversuds) error code. Ran unit through an auto test and found the unit setting up when water was pushed into the unit. Ran unit through a manual fill and recirculation pump and noticed excessive suds. I ran the unit through a quick wash and noticed oversuds in the drum filling the drum halfway without clothes. I called tech line and spoke to Robert SR# 7729339008. He had me adjust the load and go dispenser feed but also advised to make sure to advise the customer that whomever is using the washer to not add further soap to it. He advised to clean out the washer using the queen washer cycles several times to remove excess suds. Lastly, he is advising to replace the dispenser drawer due to a new service pointer put. Ordering dispenser drawer and office will need to contact customer to reschedule due to out of stock parts.; ordrng 1 W11465
Near Elm Mott, TX 76640
Jonathan M
Job Details: 11/23/2020
REFRIGERATOR GE GSE25HMHJHES "Arrived on site for a refrigerator that’s not holding temperature and it’s making a loud noise. Inspected unit and work area. Customer advised that the temperature is still in the freezing temperatures but it’s not sitting at zero and 34° like she has it on her refrigerator set temperatures all the time. She advised that the unit is getting up to 2° in the freezer section and 35° in the refrigerator section. I advised her that this is normal due to fluctuating temperatures in the refrigerator and freezer sections often due to defrosting of the evaporator. The customer also complained about a noise from her refrigerator that lasts several hours when running. Noise appeared to be the sound of the compressor. I advised her that due to moving parts that often times the unit will begin to make latter sounds after a while. Advised this is normal and as long as it’s not affecting functional parts of the unit or the cooling, that this is completely normal. I added
Near Austin, TX 78739
Kevin
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site and inspected dishwasher and found wash motor has failed, quoted customer for replacement, wash motor . No water leaks detected at time of service, job complete."
Near Elm Mott, TX 76640
Jonathan M
Job Details: 11/23/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site for a dishwasher that had issues with its gasket. Inspected unit and work area. Found inner door gasket seal not aligned properly at the top causing their ceiling issues. Fixed seal and customer had questions about the drying. Advised her to use rinse aid, run hot water at her sink prior to a dishwashing cycle, and to use her high temp wash and sanitation rents through each cycle to ensure maximum dryness. Unit is now working as designed. Call complete."
Near Kempner, TX 76539
Al
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRF7365DAB13 Arrived onsite to inspect refrigerator not producing ice. Found the UI kit was needed. R&R both and unit began operating properly. Job complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/23/2020
REFRIGERATOR FRIGIDAIRE FGUS2632LP2 "Arrived on site for CUST IS NOT DISPENSING ICE - SHELF IS CRACKED. Bottom drawer crisper pan cover is broken, ordered new one. Glass panel that sits in the broken crisper pan cover is fine and can be reused. Humidity control on the top drawer has been broken and needs replacement. Ordered new. The module dispenser does not respond / click when you press a cup against it. With this, the ice and water do not dispense. Ordered new. The drip tray doesn’t stay in the mount anymore and needs replacement. Ordered new. Will need authorization for all parts ordered. ; ordrng 1 240350903 (cover-crisper pan) and 1 240362201 (control,humidity) and 1 242074202 (module-dispenser) and 1 242092401 (drip tray) and 1 242114903 (board-control)"
Near Waco, TX 76712
Jonathan M
Job Details: 11/23/2020
FREEZER MAYTAG MFI2570FEZ06 Arrived on site for a freezer door that is not sealing properly. Inspected unit and work area. Found price build up in the upper left-hand corner of the freezer. Found the gasket bent and not closing fully in the top left-hand corner. Replace gasket and use a heat gun to seal new gasket to the frame. Unit is now working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the tub being badly damaged and the outer door panel being badly bent at the hinges, and the upper rack adjusters being broken, I removed and replaced the tub and transferred all parts over to the new tub from the old except the sump/motor assembly and adjusters. I arrived without the door and will need to reorder the door. Got the unit mounted to the cabinets and tested operations. Unit is operating as designed, but the door still need to be replaced. I am ordering the outer door panel. No water leaks observed during service. Office to schedule return service due to OOS panel. ; ordrng 1 W11087377 (panel)"
Near Copperas Cove, TX 76522
Al
Job Details: 11/23/2020
DISHWASHER GE GSD3300K00BB "Arrived to inspect dishwasher not draining. Replaced the Timer, ran unit manually advancing and unit kept filling and never drained. Ordered CNOTE for research on possible solutions.Needs more work; ordrng 1 CNOTE
Near Lorena, TX 76655
Jonathan M
Job Details: 11/23/2020
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site for a microwave that was tripping the breaker every time you press start. Inspected unit and work area. Confirmed customers complained and tested switches. Found monitor switch stuck in a closed position. Replaced monitor switch and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76543
Tyler
Job Details: 11/23/2020
REFRIGERATOR GE GSL25JFPDBS Arrived on site for refrigerator meeting previously diagnosed ice bucket and water wide heater. Upon arrival I installed a bucket and waterline heater and was able to verify that the bucket is not dispensing the ice properly through the door but after trying to defrost the fuel line within the door and installing the heater I found that the full line would not unclog the ice indicating that the insulation in the door is defective from top to bottom it is freezing the line throughout the entire door more than what the heater is able to melt and clear out. In order to repair the dispenser issue the unit will need A new freezer door. Office to reschedule after finding if door is still available and getting American home shield approval.Office to reschedule after AHS approval ; ordrng 1 UNKNOWN (RESEARCH IF DOOR IS POSSIBLY AVAILABLE?) and 1 UNKNOWN (AHS APPROVAL ) and 1 WR60X10088 (blade cond fan assy) and 1 WR60X10220 (condensor FAN MOTOR) and 1 WR78X10987 (mu
Near Temple, TX 76502
Cliff
Job Details: 11/23/2020
COOKTOP WHIRLPOOL KFGU766VSS02 Arrived on site to replace orifice holder for cooktop. Replaced part and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76541
Tyler
Job Details: 11/23/2020
WASHER WHIRLPOOL CAM2742TQ3 Arrived on site for washer needing previously diagnosed pressure switch. After installing the pressure switch I ran a five minute reset in spin mode to suck the air out of the pressure line. And then re-tested the unit on a four times fuel cycle on a small load and found that at the end of the bill cycle it then went into agitation as designed. I didn’t advance a timer into a drain and spin and allow the unit to finish cycling out and reset at this point I informed the customer of the repairs been completed and he requested to test the machin
Near Clifton, TX 76634
Jonathan M
Job Details: 11/23/2020
WASHER MAYTAG MVWC465HW2 Arrived on site for a washer that’s making a whirring sound when plugged in. Inspected unit and work area. Customer showed me what was going on and the drain pump was trying to drain out water out of the tub even though there was no water in the tub. Removed pressure hose from the control and the unit still proceeded to drain. Canceled the cycle and placed unit in service diagnostics found an F8 E1 (no/long fill). Customer does not have a hot water hook up for this unit yet which is causing this issue. Unit will need a control for full repair.; ordrng 1 W11249158 (cntrl-elec)
Near Waco, TX 76706
Jonathan M
Job Details: 11/23/2020
WASHER AMANA NTW4516FW3 Arrived on site for a washer that has water level issues. Inspected unit and work area. Customer advised that the unit seems to be dripping and filling even when the unit is off or unplugged and will be a quarter of the way full before they start a new wash cycle. Confirmed customers complaint and replaced water valve. Customer also complained of his door strike not having screws. Added screws to hold the door strike in place. Tested unit and unit is now working as designed. Call complete.
Near Temple, TX 76502
Cliff
Job Details: 11/23/2020
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site to diagnose a microwave that is tripping the breaker. Found weak breaker in the breaker box. Plugged the microwave into a different outlet and found unit resetting but not tripping the breaker. Control has been damaged in microwave most likely due to breaker tripping repeatedly causing small service through unit.
Near Killeen, TX 76543
Tyler
Job Details: 11/23/2020
COOKTOP WHIRLPOOL RCC3024LB01 Arrived on site for cooktop that needed a previously diagnosed back right burner infinite switch. After disassembling installing and re-assembling the unit I was able to show the customer that the burner now is able to be adjusted temperature wise between low and high and fluctuates as designed. Call complete
Near Morgan's Point Resort, TX 76513
Cliff
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived on site to install door for refrigerator. Installed new door and upon removing plastic wrapping noticed scratch on upper center portion of door. .; ordrng 1 LW11202402 (dor-fip)
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for a fridge raider that’s not making ice or dispensing water. Inspected unit and work area. Found unit dispensing water but water was dispensing irregularly. Remove filter and replaced filter back in and unit started running a little smoother. Check the icemaker and found an ice block in the ice container and underneath the icemaker causing the motor not to turn. Defrosted ice block to remove a spin and tested icemaker. Icemaker was able to rotate and fill properly. I advise the customer that they could replace the icemaker or see if it worked properly due to not having the icemaker on hand. Call complete."
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
COOKTOP WHIRLPOOL GLS3665RS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the front right burner valve stem being damaged and the middle and left rear spark modules not functioning properly, I removed and replaced said parts and tested. Unit is operating as designed. Checked for gas leaks and found none. No gas leaks detected during service, job completed."
Near Belton, TX 76513
Jonathan M
Job Details: 11/23/2020
OVEN FRIGIDAIRE FFET3026TSA Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced temperature sensor and tested unit in a 350° bake. Unit took 35 minutes in order to reach proper temperature. Customer also complained about her timer that will shut off the whole baking or boiling cycle if she puts 60 minutes on her timer. Confirmed complaint advised customer that she could potentially swap out her control board but that would encourage additional costs. She asked if I could get ahold of Fridgidare to ensure that was needed. Frigidaire check line was closed so I will need the office to add a pseudo-call for my route to call tech line on Monday to get advisement from tech line as to her issue.
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
DRYER WHIRLPOOL WGD7120HW0 "Arrived on site to inspect dryer display blank. Upon further inspection, I turned the unit on and the display screen stayed blank. I pressed start and the unit is operating as designed. I inspected the console fascia control and all harnesses were connected. Checked continuity to the main harness and it was good. Checked voltage at the wall and got 124V (gas unit). Checked the ribbons (2) and they were connected securely. Retested the unit and still no display. I am ordering the console fascia and office to schedule return service due to OOS part. No gas leaks detected and no lint observed during service.; ordrng 1 W11419059 (CONSOLE FASCIA)"
Near Troy, TX 76579
Jonathan M
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL ED2GHGXMQ00 Arrived on site for a refrigerator that is not cooling and not making ice. Inspected unit and work area. Found freezer evaporator completely covered in frost. Tested resistance through the defrost by metal and found proper resistance. Tested resistance through the heater and found 25 ohms. Found evaporator fan running but running very weak. Replaced evaporator fan and defrosted unit. Unit is now working as designed. Call complete.
Near Austin, TX 78759
Scott
Job Details: 11/23/2020
MICROWAVE JENN-AIR JMC2430DB01 Arrived on site for 2-1 error code ( stuck key) . Customer told me it has stopped for couple days prior to today’s visit . Ran diagnostics did have stuck error . Cleared error and did hard restart . All keys responding as normal . Recommend if failure occurs again to replace UI and maybe control .
Near Kingsbury, TX 78638
Robert
Job Details: 11/23/2020
MICROWAVE GE JVM3160RF4SS Arrived on job for complaints of no power.
Near Austin, TX 78729
David S
Job Details: 11/23/2020
WASHER MAYTAG MVWX655DW2 "Arrived on site for drawer level breaking off during operation. I inspected the unit and work area. I found level broken off and not staying in place again. I replaced the drawer and used silicon to glue the level into place so that it will stop coming off. I called techline and got sr # 7729337293, I spoke to Leon. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/23/2020
RANGE WHIRLPOOL WFE515S0EW0 "Arrived on site to inspect range for broken glass, upon inspection found the upper trim loosened, tightened down all screws and found a hinge screw missing causing loose hinge, ordering screw. Office to reschedule ; ordrng 1 WPW10031790 (SCREW)"
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and tested operation. Found interlock switches have failed. Installed new interlock kit and tested operation. Unit tests good. Job complete
Near Buda, TX 78610
Kevin
Job Details: 11/23/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and inspected washer and found saved error code for long fill, ran water in diagnostic cycle and found no water flow from the hot water side. Will need a new valve assembly to correct issue.; ordrng 1 W11173597 (Valve assembly)"
Near New Braunfels, TX 78132
Noah D
Job Details: 11/23/2020
COOKTOP KITCHENAID KICU569XBL00 "Arrived on site to inspect cooktop for not heating correctly, upon inspection found the front left burner did not work with a certain corroded pan, all other pans had worked correctly, instructed customer on proper use. Complete"
Near Austin, TX 78746
Leonardo
Job Details: 11/23/2020
RANGE KITCHENAID KGSK901SSS01 Arrived on site to replace glass. Replaced glass test unit and unit test good.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for The bottom rack is stuck, can't be pulled out or removed to adjust the height of the rack. The rack had been pushed too far into the rails of the oven cavity. Gently pulled rack out from left then right sides of the rack. Rack came out and was not damaged. Rack is now sliding in and out of the rails as designed. Job completed."
Near San Marcos, TX 78666
Andrew
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL KBSD602ESS01 Arrived on site to replace light module from previous diagnosis. Found light module in refrigerator and freezer out. Customer preferred refrigerator lights be working so I replaced left second from top module. Needing light module to fix freezer light issues. Customer also complained of frost build up in freezer. Found door gasket not sealing properly. Had light on in freezer and with door closed there was light shinning through on top right corner. Needing freezer door gasket to fix frost issue. ; ordrng 1 KBSD602ESS01 (FREEZER DOOR GASKET) and 3 W11462342 (LED MODULE)s
Near Austin, TX 78750
Scott
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site for fresh food lights strobing . Found freezer light out . ordrng 1 W10695459 and 1 W10830288 (LED DRIVER )
Near Kingsbury, TX 78638
Robert
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on job to replace previously diagnosed parts. After replacement test operation. Unit cooling and all fans working.
Near Austin, TX 78717
Scott
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for oven being too hot . Customer complaint was door and surrounding area hot to the touch . Also was storing bread in broiler space and burned said bread . Rsn diagnostics no erro codes . Ran temps oven is avg 352. Took temps around vents on door , avg was 170. Did inform customer that temps were well within specs . No gas leaks detected at time of service. Job complete ."
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the oven door outer trim coming off, I removed and replaced the outer door glass/trim and installed the installation strip per service pointer #W10917778. Tested unit and it’s operating as designed. No gas leaks detected during service, job completed."
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site to test unit for not cooling. Removed evap cover and found green dye leaking from evap. Needing evaporator, dye drier and sealed system tech to fix issue. Also needing two hours. Office to reschedule.; ordrng 1 W11407409 (EVAP) and 1 W11490399 (DYE DRYER )"
Near Leander, TX 78641
Lou
Job Details: 11/20/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site to inspect a crack on the interior wall of the range. Upon further inspection, I found a large crack in the interior wall of the oven on the right side at the front corner where the rack sits and could see the insulation through it. Took photos and contacted Whirlpool techline to report. Spoke to Austin and advised of my findings.
Near Killeen, TX 76549
Al
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to inspect filter stuck inside the unit. I freed the filter, replaced it with customers new one. Also found the left door wasn’t making contact with the left switch due to an indention in the unit causing the issues. Used pad (W1113654) to fix the issue. Unit now works as designed to customers satisfaction.No leaks observed at the time of service. Job complete"
Near Austin, TX 78703
Jacob
Job Details: 11/20/2020
FREEZER WHIRLPOOL WZF79R20DW03 Arrived onsite for unit not freezing. Looked at unit. Found that the cooling line from the compressor had frost buildup and the freezer also had frost buildup. Called Techline. Suggested to order thermistors and heater. Got Sr#7729328848. Let customer know to allow unit 24 to 48hrs to defrost before returning to service. Ordered parts. Office to reschedule ; ordrng 1 WPW10316428 (heater) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)
Near Salado, TX 76571
Tyler
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KBFN402ESS00 "Arrived on site for refrigerator with not opening properly and customer said I thought about your gasket. Upon arrival I found that the right side pressure door hinge had a broken mounting screw that snapped off inside the Hendrix south also found of the gasket is torn but I informed the customer that the gasket is no longer available and the only way to get the gasket fixed is by ordering an entirely brand new right side ffc door.The part numbers for the screw door and hinge are listed below and the office will need to reschedule once the customers have reached back out to us and let us know how they wanna proceedWPW10485980, W11474472, W10782316"
Near San Marcos, TX 78666
Richard
Job Details: 11/20/2020
WASHER WHIRLPOOL WETLV27HW1 Upon arrival found that the washer is fixed and working fine. No service required.
Near Georgetown, TX 78626
Kayman
Job Details: 11/20/2020
OVEN GE JGB660DEJ1WW Arrived onsite for oven not baking or ignitor not igniting the gas. Upon inspection I found no voltage going to the bake ignitor. The customer stated that the ignitor was recently replaced but never worked. I found the main control not sending correct voltage to the ignitor for it to glow. I am ordering the main control for repair and returning with the bake ignitor just Incase. Main control (WB27K10453) ignitor (WB13X25500). ; ordrng 1 WB13X25500 (range igniter glowba) and 1 WB27K10453 (control oven to9 (ga)
Near Spicewood, TX 78669
Brandon
Job Details: 11/20/2020
RANGE MAGIC CHEF CGR1420BDW "Arrived on site for customer complaint of no heat in oven, found failed ignitor, I replaced ignitor, unit tested good."
Near Buda, TX 78610
Kevin
Job Details: 11/20/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and inspected washer and found no water flow from hot or cold valves, after replacing both valves washer is operating properly.
Near Copperas Cove, TX 76522
Al
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF510PAYW2 Arrived onsite to inspect dishwasher not heating. Ran diagnostics test mode and unit completed and all aspects of the unit worked as designed. Customer advised on purging the hot water and using rinse aid for better results.No leaks observed at the time of service.
Near Seguin, TX 78155
Noah D
Job Details: 11/20/2020
DISHWASHER FRIGIDAIRE FBD126RBS0 "Arrived on site to inspect dishwasher for moldy insides, upon inspection found the inside of tub covered in mold, took pictures. Customer advised to speak with AHS. Complete"
Near Austin, TX 78741
Leonardo
Job Details: 11/20/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to replace glass and name plate. Replaced parts test unit and unit test good job complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/20/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for GAS RANGE oval burner in the middle the portion underneath is loose and the whole burner moves a lotInspected middle burner and there was no repair necessary. Unlike the other burners the center burner is meant to be removed for cleaning purposes. All other burners are mounted with screws. Job completed.
Near , TX 78737
Robert
Job Details: 11/20/2020
WASHER WHIRLPOOL MHW8630HC1 Arrived on job for smell issue. Called tech line 7729327378 and did video Whirlpool will contact customer. Customer not over filling soap. ; saved tckt
Near Austin, TX 78737
Robert
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW57ESVW1 Arrived on job to replace previously diagnosed parts. After replacement test operation and no change will need cycle switch to complete repairs. Also time sent damaged order new. ; ordrng 1 WPW10168257 (switch-cyc) and 1 WPW10177827 (timer)
Near Lakeway, TX 78738
Brandon
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for customer complaint of unit not working and giving error code. Found F9E1 f3e1 error codes in diagnostics mode. Found clog in drain line, and in pump, I removed clog, unit tested good.
Near Jarrell, TX 76537
Cliff
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is leaking. Found water valve cross threaded and water fitting over tightened. Replaced water valve today but fitting will need to be replaced to complete repairs as gasket inside fitting is cut.Advised homeowner not to turn on water under sink as leak will occur until fitting is replaced.; ordrng 1 W10685193 (fitting)
Near Austin, TX 78727
Andy
Job Details: 11/20/2020
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived on site for microwave light not operating. Tested and inspected unit and found failed lamp holder. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Rogers, TX 76569
Tyler
Job Details: 11/20/2020
RANGE WHIRLPOOL WFC150M0JW0 Arrived on site for a range that would not allow the top burners to work properly. Upon arrival tested voltage from the power outlet to the terminal block on the range and verified that it is getting 240 V and it is stable between the circuitry of the power outlet all the way to the main controller switches. The infinite switches are also getting the proper voltage but I found that all four of them were turned on we’re not sending the full 240 V down to the burners like they needed to. I ended up replacing all four infinite switches and retest of the unit and then found that the 28 inch burners had lost their continuity resistance and even though the receptacles are still intact and also receiving 240 V the two Aidans burners would not turn on due to being internally broken. We will need to return with two 8in burner coils for the front left as well as the back right burners. Office to reschedule due to parts currently out of stock; ordrng 2 W11396790 (BURNE
Near Waco, TX 76710
Jonathan M
Job Details: 11/20/2020
MICROWAVE GE JVM1752SP2SS Arrived on site for a microwave that won’t except selections. Inspected unit and work area. Customer showed me that some buttons still work but several buttons do not. Unit needs a control panel for replacement.
Near Georgetown, TX 78628
Lou
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Arrived on site to inspect refrigerator tripping the breaker. Upon arrival, the customer advised that the unit had been moved to another apartment. Upon further inspection, I found the unit plugged in on an outlet in the living room and operating as designed. I pressed the test button on the breaker and the breaker tripped. Turned the breaker back on and the refrigerator came back on with no issues. I placed the unit where the refrigerator goes in the kitchen and plugged it in. The unit began to operate as designed. When I went to press the test button on the breaker, I found the button was no good. I tested the defrost element, compressor, evap fan and all are operating as designed. I advised the customer of my findings and the issue with the breaker and I recommended they have someone check the breaker. No water connected to the unit. Job completed."
Near Waco, TX 76712
Jonathan M
Job Details: 11/20/2020
REFRIGERATOR FRIGIDAIRE LGUS2642LF1 Arrived on site for a refrigerator that is not stopping when water or ice is dispensed. Tested unit and found that ice dispenser would not stop dispensing ice even after the paddle was let go. Removed front cover and found the paddle switch completely old and slow to come out of the engaged state. Spoke with SW and was advised that I could replace that switch with a switch from a prior appointment. Replaced switch and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78749
Leonardo
Job Details: 11/20/2020
DISHWASHER FRIGIDAIRE FPHD2491KF0 Arrived on site to test unit for not draining all the way. Test unit and unit draining correctly. Customer said the unit drains but like 2 hours later there’s water in the unit. Couldn’t see valve staying open water could be coming from disposal. Couldn’t duplicate problem but unit is drawing correctly.
Near Harker Heights, TX 76548
Al
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived to install previously ordered parts. Went to install the thermistor and was met with a massive ice buildup on the Styrofoam evaporator cover, that wouldn’t allow me to access the evaporator even steaming the food section wouldn’t help. Had customer read and sign the defrost waiver and defrost the unit so repair can be completed. Call office and spoke with CW about issue.Office to reschedule the next appointment ; O-emld tckt"
Near Buda, TX 78610
Leonardo
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for not washing. Test unit and found wash motor not spraying water. Ordering new sump and motor. Office to reschedule. ; ordrng 1 W11025157 (SUMP AND MOTOR )
Near Georgetown, TX 78628
Cliff
Job Details: 11/20/2020
DRYER WHIRLPOOL WED8740DW0 Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found good airflow and all parts and components operating properly. Did note eco-boost setting was on. Advised homeowner on eco-settings and how they intentionally leave clothes damp to save electricity. No further repairs are needed and all is working properly at this time.
Near Spicewood, TX 78669
Brandon
Job Details: 11/20/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for customer complaint of unit not producing enough ice, found ice in bin, but not full, found clean condenser, unit passed all tests in diagnostic mode, customer replaced bin thermistor, ordering control board. It’s possible the control is not reading the bin thermistor properly. , also ordering tube. ; ordrng 1 W11034363 (cntrl-elec) and 1 W10863947 (tube)"
Near Seguin, TX 78155
Noah D
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 "Arrived on site to inspect fridge for not dispensing ice, upon inspection found the auger stem missing, ordering stem, office to reschedule ; ordrng 1 WPW10347114 (STEM )"
Near Seguin, TX 78155
Noah D
Job Details: 11/20/2020
WASHER MAYTAG MVWP575GW0 "Arrived on site to inspect washer for screeching sounds. Upon inspection found the gearcase screeching when filled with water, changed out hub nut with no change. Ordering gearcase and screws. Office to reschedule ; ordrng 1 W11454738 (GEARCASE) and 6 WP8533953 (SCREWS)s"
Near Horseshoe Bay, TX 78657
James
Job Details: 11/20/2020
REFRIGERATOR MAYTAG MSD2732GRS "Arrived on site and tested operation. Found fresh food at 41 degrees and freezer at 10 degrees product temperature. While unit running the mullion is very warm to the touch. Inspected condenser and found it was not clogged with dust and condenser fan is running. Compressor making a gurgling sound and is very hot to the touch. Unit has failed compressor which is causing the high pressure side of the system to build heat. Unit will need new compressor, drier and stub to repair. Office to schedule return services for 2 hour sealed system repair. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (2HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 W10160407 (compressor) and 1 WPW10143759 (dryer)"
Near Austin, TX 78759
Scott
Job Details: 11/20/2020
DISHWASHER KITCHENAID KDHE404DSS0 "Arrived onsite for leaking dish washer . Found water leaking from diverter motor . Replaced sump and motor ran diagnostics ,all checked normal. No water leaks detected at time of service..
Near Burnet, TX 78611
Jonathan S
Job Details: 11/20/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for upper oven not heating. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F6-E4 UI to control miscommunication. Tested components and found upper bake and broil not working. Gained access to control and measured resistance on temperature limiter and found opened. Was not able to find part on part diagram. Contacted parts department (SR) and was informed to put in part research. Office to schedule appointment when ETA is available. ; ordrng 1 WP4449751 (TEMP LIMITER )
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/20/2020
DISHWASHER GE GDT655SSJ0SS "Arrived on site to test unit for leaking water on right side from door. Tested unit found lower wash arm was not properly inserted causing water to spray directly to right corner causing leak. Secured wash arm, tested unit, unit works good. No leaks detected. Job complete."
Near Hays, TX 78610
Leonardo
Job Details: 11/20/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on side go test unit for center burner not coming on and when it comes in it won’t stop clicking or it won’t ignite and will just smell like gas and can’t turn it off. Found broken knob not allowing switch to turn off or turn gas off. Ordering new knob. Office to reschedule ; ordrng 1 W11211501 (KNOB )
Near Austin, TX 78748
Kevin
Job Details: 11/20/2020
RANGE WHIRLPOOL WFG520S0AS0 "Arrived on site and found customer experiences some gas aroma during the bake cycle. They do however say that it is still baking properly. Disassembled oven and ran bake cycle twice and it is igniting properly every time. Could not find any problem oven is heating normally. Collected service fee only, job complete"
Near Austin, TX 78734
Brandon
Job Details: 11/20/2020
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site to replace failed console, after replacing, unit tested good."
Near Austin, TX 78728
Andy
Job Details: 11/20/2020
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site for range upper oven enamel liner flaking off, inspected unit and found upper oven liner flaking, called tech line and spoke with Robert (SR# 7729325226) made aware of issue and what was found. Was instructed that whirlpool will contact customer. Job complete."
Near Austin, TX 78717
Wesley
Job Details: 11/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite and found unit had electrical supply issue. Corrected short in power supply. All checks good. Unit is now operating as designed.
Near Austin, TX 78732
Brandon
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site for customer complaint of unit leaking, found error codes F3e2 f2e1 in diagnostics mode, found leak coming from water valve housing. New housing was broken in box, ordering housing. ; ordrng 1 W11173597 (housing)"
Near Horseshoe Bay, TX 78657
James
Job Details: 11/20/2020
WASHER GE WVSR1060A1WW "Arrived on site and tested operation. Found unit fills with water and will drain. Motor will not run for agitation or spin. Found lid switch has failed causing motor not to run. Office to schedule return services due to part availability ; ordrng 1 WH12X1043 (switch,lid asm)"
Near Georgetown, TX 78628
Kayman
Job Details: 11/20/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for washer that isn’t cleaning clothes properly and leaving some clothes dry. Upon inspection I found the bellow full of standing water. I could not see any dirt or build up. I ran a quick diagnostics test and found the bellow is allowing water to slosh around during high spin cycles. I am ordering a bellow for repair and returning with the main control just Incase. Bellow(WPW10237499) office to R/S due to part availability. ; ordrng 1 WPW10237499 (bellow)
Near Georgetown, TX 78628
Cliff
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW94HEAC0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested all parts and components and found no failures to washer at this time. No repairs are needed and no leaks were found at time of service.
Near New Braunfels, TX 78130
Andrew
Job Details: 11/20/2020
RANGE WHIRLPOOL WGE745C0FS00 "Arrived on site to test unit for small cracks in cooktop. Found tiny hairline fractures. Replaced cooktop, customer was not satisfied with new cooktop and wants a replacement. Found no issues with new cooktop(took pics). Upon removal of cooktop I noticed the two left surface element insulators were cracked/broken(took pics). Customer also complained about ceramic coating peeling on top interior oven from front left corner and two rear corners(took pics). Spoke with tech line about ceramic peeling and was told anything over 1/4 inch is considered non repairable. Advised customer since unit is in extended warranty with Lowe’s he would need to contact Lowe’s. Job complete.SR#7729332152"
Near Austin, TX 78737
Robert
Job Details: 11/20/2020
WASHER MAYTAG MVWB955FC1 Arrived on job for complaints of not starting. Found the panel not working. ; ordrng 1 W11025446 (panel-cntl)
Near New Braunfels, TX 78130
Noah D
Job Details: 11/20/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site to inspect oven for broken pieces, upon inspection found the cover snapped, replaced all pieces. Complete"
Near Austin, TX 78734
Brandon
Job Details: 11/20/2020
REFRIGERATOR FRIGIDAIRE LFUS2613LF0 "Arrived on site for customer complaint of unit not cooling, found compressor and fans running, condenser was not getting warm, evaporator not getting frost, found sealed system leak. Ordering compressor and evaporator ; ordrng 1 5303918284 (evaporator) and 1 5304511982 (COMPRESSOR ) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOURS) and 1 CNOTE (AUTH/RESCHEDULE )"
Near Waco, TX 76710
Jonathan M
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced sump assembly and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78704
Jacob
Job Details: 11/20/2020
OVEN WHIRLPOOL MGR6600FZ0 "Arrived onsite for bake not staying on and middle burner not lighting correctly. Tested unit in bake. The unit would light but only stayed on for a few seconds before shutting off, noticed the spark module would keep trying to light. Even after the pilot was on. The middle burner would not burn evenly. ; ordrng 1 W11162114 (burnr-top) and 1 W11323275 (CONTROL ELECTRONIC )"