"Arrived onsite for unit not getting past 305 degrees. Put unit in diagnostics and got error code for key fault issue, also noticed the temperature sensor was reading hotter than room temperature when not in use. Tested the unit and it got to 305 and it wouldn?t go any further. Need to return with temperature sensor and order control panel. ; ordrng 1 W10901128 (panl-cntrl)"

"Arrived on site and inspected water and found it is not draining. Drain pump is humming but not removing water. Disassembled drain pump and found a piece of a razor blade wedged keeping impeller from moving. Replaced drain pump and recommended to homeowner that pockets be inspected, job complete"

Arrived on site to install previously diagnosed parts. Removed damaged tabs and installed new bracket and ice door repair kit. Tested chute and ice is dispensing as designed. No leaks detected. Job completed.

"Onsite for dryer having burning smell when started. Found lint stuck inside heating element housing causing burning smell. Removed element housing, cleared out lint.unit functioning as designed. Call complete."

"Arrived onsite for refrigerator not dispensing upon arrival found switches to be responsible. Office to reschedule upon receiving switches.

"Arrived on job for complaints of washer not spinning properly. Found F7E9 error code. Installed new slider and clutch, and it did not fix the issue. Will need stator and rotor.; ordrng 1 AUTHO and 1 W10915700 (stator) and 1 W10915701 (rotor)"

"Arrived on site to install previously diagnosed parts. Removed two damaged shelf mounts and installed two new shelf mounts. Installed drawers back into shelf mounts. Advised customer to redistribute vegetables in drawers to try and keep weight in each drawer to a minimum now that they know their capacity before they snap. The amount of food currently inside the drawers was not irregular or even extremely heavy, but with pulling the drawers out and pushing the drawers in with the food inside it could cause additional stress and make them snap again. No further repairs needed. Job completed."

"Arrived on site to replace main harness due to burn out at the terminal block, customer provided the power cord and I replaced both, the unit is now operating properly as designed. Job complete."

Arrived on site for a cooktop with one of the burners not working correctly. Upon arrival the customer stated the front right burner will intermittently take a while to start. They will have to turn the knob on and off several times before it does. I found that the time this usually occurs is when the unit has been sitting for a while. I could not replicate the failure at the time of service. This indicates a faulty regulator. I swapped the burner head and cap with the front left to make sure it it was not the head. I found no difference. I am ordering the regulator to replace and install. Office to reschedule. ; ordrng 1 W11106948 (Regulator)

Arrived on site to install new lower spray arm basket. Found damaged spray arm will re order new spray arm. Office to reschedule. ; ordrng 1 W11550888 (Bottom spray arm)

Arrived on site to test unit for unit not washing. Test unit and found top rack getting clean correctly. Customer putting high cup on corner of rack and spray arm can not reach core nets job complete.

Arrived onsite for stacked washer repair. I found the UI losing power or not operating intermittently. I accessed controls and DS replaced the main control as well as the UI. I found a tear in the bellow so I replaced it. We tested the unit and it is working as designed at this time. I advised the customer to use it in normal operation to ensure there are no more issues. No leaks detected during time of service. Job complete.

Tech was assigned as a helper;

Arrived onsite for range with door separating. Upon inspection I found the outer panel glass separating from the frame and I am not able to secure. I replaced the outer panel and glass. Job complete.

"Arrived on site for microwave door not closing on a oven combo. I inspected the unit and work area. I found the left side panel at the interlock has been dented in, causing the door to not engage the interlock. I called techline and spoke to ED. I advised him of the issue. I emailed the picture of the dent to Edward and he attached it to whirlpool ticket.

"Arrived on site ,replaced cap motor and actuator. Checked all molex connection . Getting correct voltage . Ran tach, calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on job for install of previously diagnosed parts. Installed control board. Tested unit and everything in working order.

"Arrived on site for freezer not freezing items at top of unit. Inspected unit and work area. Found minor ice buildup at bottom of evaporator blocking evaporator drain. Performed diagnostics mode and advanced defrost cycle. Gained access to evaporator and found ice only at below evaporator. Ran compressor and tested temperature control and evaporator fan. Measured amp draw to compressor and found 1.3 amps, within range. Inspected frost pattern and found good. Will need to remove ice blocking drain. Removed ice with steamer. Tested drain operation. All tested good, no water leaks detected.

Arrived onsite for further testing and found failed valve. Converted to LP and installed. Tested unit and unit is heating properly. Replacing regulator also corrected broil function. Heated to 350 with no issues. Unit is functioning properly. Job complete

Arrived onsite to install previously diagnosed parts. I installed the diffuser and tested its functions. The unit is now working as designed and the new diffuser sounds normal. Job complete.

Arrived on site to test unit for unit not igniting. Found all igniters not working. Test unit and found no power at outlet. Turned breaker on test unit and unit test good job complete.

Arrived on site to test unit for loud noise and not heating correctly. Will need to replace upper and lower blowers and top sensor ; ordrng 1 WP4455334 (Upper blower)

"Arrived on site to install previously diagnosed parts I installed the new control, UI, and IM. I then jumped the harvest and found it working as designed. No leaks observed at the time of service. Call complete."

"Arrived on site for a refrigerator cooling in the freezer compartment, but not in the refrigerator compartment. Upon arrival the customer had the unit unplugged, and stated it had been unplugged for roughly a week. I checked temps and found both compartments were at 78?F. I then put the unit into diagnostics mode. I found while in diagnostics mode, the compressor still ran and never shut off. Due to this I ran test 40 to test the compressor and valves. It did not pass the test. The compressor turned off during step three, when it should of turned on. I then activated each airflow component in the unit. I found the RC fan not turning on. While in test 57 with the RC on I checked voltage to it at the control. I found 0VDC going to it. I then ohmd out the thermistors at the control and found the FC thermistor at 2.65k, the RC at 2.67k, the RC evap at 3.54k, and the FC evap thermistor at 2.91k. These are all good. I called techline and spoke to Austin and received SR# 7731479066. Austin recommended to replace the UI and control.Ordering the UI and returning with the control already on hand. Office to reschedule. ; ordrng 1 W11099342 (UI)"

Arrived onsite to replace actuator to the unit. Replaced actuator. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor hot to the touch. I gained access to the evaporator and found no frost pattern. I punctured the system and found a full charge in the system. I replaced the compressor and installed a uv dryer and an access valve. I did a push pull test on the system and found it working. I pulled a vacuum on the system and found no vacuum leaks. I put a measured charge into the system and found it holding and pressures building properly. I found a good frost pattern forming on the evaporator and the unit started cooling. I advised the customer to monitor it over the next 24 to 48 hours. Job complete.

Arrived onsite to replace previously diagnosed parts. Replaced control board. Tested unit and unit is functioning properly. Job complete

Arrived on site to install previously diagnosed parts. I installed the new recirculating pump and then tested the unit. I verified the unit was no longer cutting off early during a harvest cycle. I found the unit now working as designed. No leaks observed at the time of service. Call complete.

"Arrived on site for dishwasher leaking and door not aligned to close properly. Upon arrival I was able to realign the hinges on the door and was able to test unit. Couldnt find any signs of leaking coming from the sump assembly, valve, or fill/drain lines. I did find a high concentration of suds in tub leading to a leak from the door. I showed customer how to remove and prevent suds build up. Call complete."

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found wiring for pump not fully connected at control. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

"Arrived on site to test unit for intermittent ice production. FC temp was 29degrees upon arrival. Found FC evap motor not engaging. Replaced evap motor and harness, tested unit, unit works good. Ice maker responding to diagnostics and valve filling as designed. Evap motor was preventing ice maker from reaching proper temps. No leaks detected. Job complete."

Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Ran diagnostics and cleared previous F2E2 error codes. Ran oven to 350 and oven reached preheat as designed. Job completed.

"Arrived on site for a wall oven receiving a F6E0 error code. Upon arrival the customer stated that they had a small power outage recently around the time this started. Per service pointer for this unit and this error code, the error code can be thrown from a power outage. I reset the unit at the breaker for two minutes. I then turned it back on. The unit was no longer showing the error code. I ran the unit with a cup of water for several minutes. The unit was not throwing the error code. The unit is working as designed.

"Arrived on site for filter stuck in housing in fridge . Removed filter . Didnt see any failure in housing .,reinstalled new filter and customer instruct on proper filter replacement. No water leaks detected at time of service. Job complete"

Arrived on site for noise complaint. Compressor and fans running unable to recreate noise complaint.

"Arrived on site and inspected refrigerator and found no ice production. Found ice fill tube is frozen at exit, took one picture. Used steamer to clear ice and replaced icemaker. Through diagnostic cycle ran ice harvest and filled icemaker. If issue happens again a new freezer door will be needed, job complete"

Arrived on-site to replace parts. Replaced actuator and cam kit. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite to install previously diagnosed parts. I replaced the condenser fan motor and tested functions. All functions tested good. The ice bin was full at this of service and no leaks were detected during time of service. Job complete.

Arrived onsite for oven screw on broil pan having fallen out. Upon arrival reinstalled correctly found it was installed at angle previously causing it to listen. Job Completed.

"Arrived on site for customer complaint of clicking noise and not cooling, found failed start device, I replaced start device, unit tested good. Part 65.79 service 189.99 collected payment on check"

Arrived onsite to replace previously diagnosed parts. Replaced faulty actuator. Tested unit and unit is functioning properly. Job complete

Arrived onsite for freezer bulb being out. Upon arrival replaced unit bulb and tested. Unit is now operating as designed. Job Completed.

Arrived onsite for microwave fan not functioning. Upon inspection found mounting screws and nut stripped. Unit is not accessible. Customer will need to contact installer to make accessible for repair. Will need to also order mounting hardware just in case and returning with blower motor. Customer will contact office when complete.

Arrived on site to test unit for dispenser leaking. Replaced dispenser test unit and unit test good job complete.

Arrived on job for complaints of oven not working properly. Found that touch pad was not plugged it. Plugged it in and tested unit. Everything working properly.

"Arrived on site and inspected washer and found it is a front loader not a top loader. Model and serial was called in incorrectly. Inspected water valves and found they are not connected to harnesses, took picture. Connected washer to water and drain and ran a diagnostic cycle and did not see any leaking. Took a short video of connections not leaking. Job complete"

Arrived on site for no lights diagnosed defective led modules replaced freezer led and upper left back led module all leds working as designed.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I inspected the ice maker and found it had stopped mid cycle. Using my jumper wire, I jumped the motor from points T-H and the ice maker continued to fail. I removed and replaced the ice maker and tested and it is operating as designed. I cycled power to the unit for 30 seconds to reset controls. No water leaks observed during service, job completed."

Arrived on site for a defective compressor replaced compressor assembly vacuum system down unit kept vacuum recharge system to manufacture specs

Arrived on site to install previously diagnosed parts. Removed thermal cut off and thermistor and installed new thermal cut off kit and thermistor. Ran temps for ten minutes and dryer was heating to high temp and to low temp as designed. Good air flow at the wall. Job completed.

"Arrived on site to diagnose dryer that had no power and damaged wiring. Examined unit and found the junction block melted and several wires severed due to wiring grounding out. Need to replace Wiring Harness, control and terminal block to resolve. Advised customer to replace dryer cable and have ready on return visit. Office to schedule when parts arrive. ; ordrng 1 W11526004 (Control) and 1 W11164041 (Wiring Harness)"

Arrived on site replaced evap thermistor and UI control. All checked normal in diagnostics. No water leaks detected at time of service.

Arrived on site to test unit for lower spray arm not washing. Test unit and found bad sump and motor.

"Arrived on site to replace previously diagnosed door. Verified door was needed. Replaced door, tested unit, unit works good. Job complete."

; ordrng 1 Cnote (Office to reschedule 1st call of the day unit is in the garage)"

Arrived on site to diagnose a dryer that is not completely drying clothes. Found no failures to unit at this time and advised customer on ecoboost setting. No further repairs needed and job is complete.

Arrived on site for freezer not co9ing. I inspected the unit and work area. I gained access to the defrost timer and swapped in new. I found the system not coming on. I installed the original defrost timer and installed a new thermostat. The unit came on and started to cool.

Arrived on site to install previous diagnosed parts. I gained access to the control and replaced it with new. I gained access to the rc evaporator and replaced it with new. I reassembled the unit and it is now working as designed. Job complete.

"Arrived on site for popping noise . Tried to heat up water . Mag making a lot of noise but no popping noise . Water didnt heat . Found mag had failed . Replaced mag , cap, dioed . Re ran heating . Water heated to whirlpool specs . Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling and previous tech finding oil on the evaporator, along with a ball of ice on the cap tube area, I removed and replaced the UV dye drier and installed an access valve on the compressor. I advised the customer that due to the availability of parts, we need to find where exactly the refrigerant leak is located to know what exact parts are needed. I installed 7oz of R134a refrigerant.

"Arrived on site for a dryer that would not advance in a sensing cycle. Inspected unit and work area. Confirmed the customers complaint and tested the unit. Checked all components and found all checking good. Spoke to PR and was advised that the issue have to be with the timer on this unit. Replaced the timer and tested the unit. In 10 minutes, the unit advanced from the more dry cycle to the normal cycle. Unit is now working as designed. Call complete."

"Arrived on site for door issues. Found glides misaligned,removed glides reassembled freezer compartment realigned guides and tracks checked door seal good."

"Arrived on job to replace previously diagnosed parts. Installed rotor, control, and stator. Tested unit with 6 towels and found light sway, but no movement or walking from is position. No leaks detected at time of service."

"Arrived onsite for washer making louder metal on metal noise. Upon arrival found unit washplate bound onto gear care. And oil on motor in bottom. Unit will need new gear case motor, washplate and hub and cam as washplate will need to be hammered out. Ordering office to reschedule upon arrival of parts.; ordrng 1 W11161960 (Agitator) and 1 W10721967 (Cam) and 1 W11026785 (Motor), states that autho needed"

"Arrived on site for customer complaint of FL burner not lighting properly, found burner head and ignitor needed adjusting due to spark not lighting properly. After adjusting, unit tested good."

"Arrived on site to diagnose refrigerator that was not making ice. On arrival found ice bucket empty. Checked water supply and found the water line was kinked and folded in half, and water could not get through. Unlinked hose and taped to back of unit. Retested icemaker and verified it is getting a proper fill. Unit working as designed. Call complete."

"Arrived on site and inspected refrigerator and found icemaker motor is not moving. Valve will run properly when requested. Icemaker but ice bin is also needed and will need to be ordered. ; ordrng 1 WPW10558423 (Ice bin)"

"Arrived on site to replace previous diagnosed mag thermistor. Found mag thermistor was good. Unit running but not heating. Replaced mag, cap and diode. Found top interlock was stripped and just hanging. Replaced interlocks, tested unit, unit heated for a minute then blew power board fuse. Used dummy fuse and unit would instantly trip dummy fuse when started. Found no breaks in harness and all connections are secured. Recommend coming out with high voltage and interlocks again. Office to reschedule.; ordrng 1 W10754299 (Mag) and 1 W10832024 (Thermostat) and 1 W10836753 (Transformer) and 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 W11252186 (Upper interlock) and 1 W11252187 (Interlock) and 2 W10138793 (Fuse)s"

"Onsite to install previously diagnosed parts. Replaced moisture sensor harness, unit now able to sense moisture in clothes, functioning as designed. Call complete."

"Arrived on site for washer not powering on and having error F6-E2. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F6-E2 UI can not hear ACU, F6-E3 ACU can not hear UI . Performed test cycle and ran automatic test cycle. Monitored components operating. Tested unit in normal mode and found no response.

"Arrived on site to test unit for crackling sound. Found diode was covered in grease causing noise. Diode tested good. Cleaned diode and advised customer on use of unit. Replaced diode, tested unit, unit works good. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. At the request of the customer due to the center and right front orifice holders and burner heads being too dirty to clean, I removed and replaced the center and front orifice holders and burner heads and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the dispenser and tested the unit. Unit failed to complete testing due to the WiFi connection. Customer attempted to connect the unit to WiFi and if failed as the previous owner has the unit registered in their name. I advised the customer that they would need to contact Whirlpool and see what can be done. I recommended that the customer schedule services if once they get WiFi connected and the unit continues to not operate properly. No water leaks observed during service, job completed."

Arrived on site for Not Making Ice - Side by Side Refrigerator. Found no water in ice mold. Turned off ice maker then turned back on. Ice maker didnt respond. Motor faulty. Removed ice maker and installed new ice maker. Ice maker changed positions when I turned it on. Placed in diagnostics and performed ice harvest and water fill test. Ice maker working as designed. Explained to customer they will need to dump any ice it produced over night and after that the ice will be safe for drinks. No leaks detected. Job completed.

"Arrived on site and inspected Icemaker and found no production, one batch of ice is hung up inside of icemaker, took one picture. Replaced icemaker and it cycled and filled with water immediately. Requested the Customer Monitor ice production again, job complete"

Arrived onsite to replace gasket. Customer said the unit has been holding temperature. Decided not to go with fix. Let customer know to monitor the unit and if it continues to callback if issue continues. No issues at this time. Job complete

Arrived onsite to install previously diagnosed parts under a manufacturer parts concession.The customer agreed so I replaced the panels and tested the unit. The unit is working as designed at this time.No gas leaks detected during time of service. Job complete.

Arrived on site to install previously diagnosed part. Removed outer glass door and installed new outer glass door. Remounted oven door and had customer come and test the edges that were previously exposed making a sharp edge. The previous glass door was bowed and the stainless fascia was exposed. These areas are now covered and any sharp edges that were exposed before are now covered. Job completed.

"Onsite for fridge not sealing properly. Found left door rail bearings worn. Ordering left side FC rail..; ordrng 1 WPW10120018 (FC rail)"

Arrived on site to replace harness. Replaced harness test unit and unit test good job complete.

"Arrived on site to follow up on ice machine that was making small ice and had a failed recirc pump. Replaced recirc pump with new and retested. Verified unit pumping as designed, and water level filling appropriately.

"Arrived on site to inspect refrigerator ice maker not functioning properly. Upon further inspection, I tested temps in the FC=9 degrees. Inspected the ice maker and found the ice bin full. I found the unit not level. Leveled the unit and found the left FC door will not close properly as it rubs the right RC door near the bottom the door. I found the FC door gasket not formed correctly and bowed out. I attempted to correct the gasket but was unable to. Due to the type of gasket, I will need to order the FC door. Unable to find the parts breakdown through service matters, I am having to order the door through a parts research. I advised the customer of the issue. I am ordering a CNOTE-PARTS RESEARCH-LEFT FC DOOR SS. Made contact with the parts office DW and advised of the order. .; ordrng 1 CNOTE-PARTSRESEARCH (LEFT FC DOOR SS)"

Arrived onsite for unit leaking water. Was shown a video of the leak and saw that it was leaking from the motor. Replaced the sump and motor. But noticed that it was still leaking. ; ordrng 1 W10888591 (pump and motor)

"Arrived on site to test unit for damage. Found door has dent on it(took pic). Advised since damage does not affect the function of unit, issue is considered cosmetic.

Arrived onsite for washer stopping mid cycle. Upon arrival put unit in diagnostics and found error code for long/no fill. Ran test and found valve had failed. Replaced valve and tested. Unit is functioning properly. Did notice the cold side wall spout leaking/dripping. Notified customer and shut off for safety until a plumber can be called to correct. Job complete

"Arrived on site for dryer stopped working . Unit has been moved to garage . In talking to customer it was taking long drying times to get load dry . Found bulk head , drum bottom up cabniet lint trap tube and lint trap filter Rusting out . Looks due to poor air flow moisture was staying in unit for long times . Unable to test unit itself due to no gas hookups . Dryer is tumbling .

"Arrived on site and inspected refrigerator and found waterline to icemaker is half frozen and spraying. Cleared it and also found bail arm is not attached properly to icemaker. After resetting it is now operating properly, job complete"

Arrived onsite for unit not dispensing ice. Looked at the ice bin and saw that a wad of ice had frozen in the bin and inside the crusher of the bin. Melted the ice away. Customer said they never use ice. Tested the ice dispenser and ice dispenser is working with no issues both cubes and crushed. No issues at this time. Job complete

Arrived on site for range needing previously diagnosed ui control. Upon arrival I found after installing part that unit was functioning as designed. Informed customer on some good cleaning recommendations. Tested both ovens and all burners and found no problems. Call complete

Arrived on site for a refrigerator that is icing up. Upon arrival the customer stated the unit will get ice build up in the back of the FC roughly every 4-5 months. I checked temps and found the RC at 50?F and the FC at 30?F. I then gained access to the evaporator and found significant ice/frost build up on the evap. I used my steamer to gain access to the heater and the bi metal. I found the heater completely burned out. I jumped the timer to force a defrost cycle and found only 60VAC going to the heater at the heater. I then gained access to the timer and found the correct 120VAC coming from the timer to the heater. This indicates a faulty bi metal and heater which is allowing the unit to freeze up. I installed both parts and the unit is now working as designed. I advised the customer to leave the unit off for at least 48 hours to finish thawing the unit. Call complete.

"Arrived onsite for previously diagnosed parts. Upon arrival replaced strike and ran unit through automatic test, found unit now operating as designed. Job Completed."

Arrived on site to test unit for unit giving F1E0 erro shorted board. Replaced board test unit and unit test good job complete.

Arrived onsite to replace previously diagnosed parts. Replaced actuator and latch. Tested unit and unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced failed actuator. Tested unit and unit is functioning properly. Job complete

"Arrived on site for customer complaint of unit not cooling properly, found failed evaporator fan motor, I replaced fan motor, unit tested good.

"Arrived onsite to replace control. Replaced control. AHS to research control issue. No other issues at this time. Job complete"

"Arrived on site to install previous diagnosed part. Removed failed pump and installed new. Performed diagnostics mode and tested components operation. All tested good, no water leaks detected."

"Arrived on site to test unit for not agitating and wet clothes at end of cycle. Found shift actuator not connected. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to test vent hood fo noise while blower is on. Found blower wheel needed adjusted. Adjusted wheel, tested unit, unit works good. Job complete."