"Arrived on site to install sump and motor, lower and upper spray arms from previous diagnosis. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for water leaking. Diagnosed a damaged fitting line,replaced fitting line. Customer will need to install a new water source tube from house valve to unit."

"Arrived on site to inspect unit for leaking out of door, upon inspection found the unit had a calcium buildup and some hair, cleaned door and tested with no issues. Complete"

Arrived on site replaced doors and badge . No water leaks detected at time of service. Job complete

"Arrived on site for a light out in a microwave. Upon arrival the customer stated they felt the MW light was not as bright as it used to be. Upon further inspection I found the the light on and bright as it should be. Upon further description the customer said the light seems bright enough with the door open, but doesnt seem bright enough with the door closed. I called techline and spoke to Scott and received SR# 7730628596. He agreed with me that the light was working as designed. I advised the customer of my findings. Call complete."

"Arrived on site to diagnose blower power cable issues underneath the downdraft range, upon inspection inside of the junction box I found that the blower motor wires were de-pinned from the connector and unable to re-pin the connector, replaced the blower motor and tested unit, unit is operating as designed. Job complete."

"Arrived on site and found freezer door will not close properly. Found divider is backwards and after correcting it door is working properly now, job complete"

"Arrived on site to install front left element due to previous element being defective. Removed bad element and replaced with good. Tested unit and burning is now working as designed.

"Arrived on site,replaced front right wheel assembly,removed compressor cover pierced system diagnosed a leak in the system pressure reading -20 replaced the evaporator assembly,installed a uv drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Replaced broken left side end cap.

"Arrived on site for a dryer that would not spin nor heat. Upon further inspection I found that the unit would power on but when you start a cycle it did nothing. I found the correct voltage at the wall and terminal block. I found no drop in voltage when I pressed the start button. I gained access to the back of the unit and found the thermal cut off and fuse both open and needing to be replaced. I installed both parts and the unit was now running. I verified airflow and temp to the unit and found almost no fluctuations in heat and the temps very slowly climbing, indicating bad airflow. I found no issue with the blower wheel or anything caught in it. I removed the vent and tested the airflow again. The unit was now fluctuating properly and climbing temps significantly faster. I recommend the customer having the vent in the wall checked before running the unit and that this could of been what blew the fuse and cutoff.

"Arrived on site for ice build up on evaporator. Per service pointer,replaced harness,secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner using clamps and zip ties,installed new cover secured with 4 screws,added shims to repair drain. Ran diagnostics found fan motor not running,replaced fan motor.

"Arrived onsite for the refrigerator not cooling. Replaced compressor, drier. Pulled a vacuum and added Freon. Pressures are good and holding. Refrigerator is cooling off. Complete"

"Arrived on site for customer complaint of multiple failed elements, found both LF and RF burners failed along with RF switch, I replaced all parts, unit tested good."

"Arrived on site to diagnose range that has dim led lights. Checked unit and found control board weak / failing. Replacement is unavailable. Provided estimate for a rebuild, $299.99 rebuild and $99.99 Labor + tax. Customer approved. Advised on wait time for rebuild. Removed old control.

"Arrived on site to diagnose dryer that is not drying and threw F1 error. Found failed control board. Replaced control board and tested. Found unit is now drying as designed.

"Arrived onsite for washer making loud noise. Upon arrival found lower unit was cover in gear case oil. Unit would need a new transmission, motor and belt. Job Completed"

"Arrived on site for dishwasher ran for 15 minutes then shut off. Performed diagnostics mode and found fault code 3-1 open OWI, 6-6 cold water entering unit and 8-1 slow drain. Found when going to start test cycle unit will shut down and not run cycle. Removed OWI sensor and found major corrosion on sensor control. Will need to replace OWI and continue to test. Installed new OWI and found unit not going through test mode. Gained access to vent and disconnected and performed diagnostics mode. Found unit no w running through test mode with vent disconnected. Removed vent and installed new. Performed diagnostics mode and monitored operation and observed for possible water leaks. All tested good, no water leaks detected.

"Arrived on site and inspected dryer and found it is not heating, used airflow meter and airflow is restricted, took one picture of meter. Disassembled dryer and found element has failed.

Arrived on site to diagnose microwave with vent light always staying on. Found failed control was constantly sending voltage and never turning off. Replaced control. Retested unit and found all working as designed. Call complete.

"Arrived on site and replaced remaining door hinge, after replacement oven door is operating normally.

Arrived onsite for the washer not working properly. Ran diagnostics and cleared the control and calibrated the washer. Washer tested fine . All functions tested good. No leaks detected. Complete

"Arrived on site for no cool. Installed inverter compressor not powering on,removed valve found no refrigerant in the system,removed evaporator cover found oil leaking out from evaporator. Diagnosed refrigerant leak that causing compressor to fail. Installed a new compressor,evaporator,inverter and access valve. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"

Arrived onsite for unit giving F8E0 for slow fan. Looked at the unit saw error code. Got permission to replace the cooling fan. Replaced cooling fan. Tested unit. Unit tested good. No leaks at this time.

"Arrived on site. Dispenser flap opening and closing,lights flashing diagnosed a defective main control,ordering correct main control for unit. ; ordrng 1 WPW10310240 (Control)"

"Arrived on site and inspected washer and found sediment is begin to accumulate in hot water valve again. It is still technically flowing, recommend it to homeowner that cold water wash be used until water at source can be corrected.

"Arrived on site to inspect unit for not allowing selection due to popping breaker, upon inspection found the unit had been miswired and the white wire was arking to metal. Rewired and tested. Complete"

Arrived on site to install previously ordered parts.Removed and replaced the the GLASS DOOR & SCOPE. Reassembled and discovered the top right corner was bent (defective).; ordrng 1 W11459730 (Glass Door (Kitchenaid ) PLEASE INSPECT)

"Arrived on site and inspected refrigerator and found it has been unplugged for at least two days. Reconnected it to power, replaced Icemaker and it cycled immediately and filled with water. As long as refrigerator will not reach temperature ice should be made. Informed apartment resident that he will take at least 12 to 24 hours for refrigerator to cool, job complete"

"Arrived on site for customer complaint of unit leaking.Found leak coming from sump assembly, I replaced sump assembly, unit tested good."

"Arrived onsite for unit giving F20 error code. Put unit in diagnostics and found F20 error. Checked pressure hose and found nothing clogging the line. Ran unit through an automatic test cycle. Unit did pass. But customer also explained the door staying locked and drain motor staying on. Let customer know that could be an issue with the pressure switch. Replaced water valve. Tested unit. Unit tested good, no leaks at this time.

Arrived on site to install previously diagnosed parts. I installed the new sump and pump. I then put the unit into diagnostics and ran a test cycle. The cycle ran through as designed. I observed no leaks with the toe plate off and found no leaks at the time of service. Unit is working as designed.

"Arrived on site for no ice. Ran diagnostics for icemaker,thermistor passed,ran harvest test found with opening and closing door icemaker would stop its cycle diagnosed a broken wire in harness unit will need a new freezer door. ; ordrng 1 LW11038917 (Freezer door black ss), states that autho needed"

"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found all but the back center burner with incorrect flames. I checked all orifices and found only the back center was correct. Removed and replaced the orifices in the front & back left burners, front & back right burners and the front center burner and retested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Placing my multimeter on the black wire at the junction box, I tested amp draw to the element and got 7-9amps during wash cycle and drying cycle of diagnostics. I found a large amount of corrosion on the element and two spots with potential to burn out soon. I removed and replaced the element and retested. Unit is operating as designed. No water leaks observed during service, job completed.

Arrived on site for COMPLAINTNOTE:MAKES A VERY BAD NOISE. Customer demonstrated the noise. Found roller wheel was damaged and not spinning evenly on the shaft. Removed wheel and installed new wheel. Dryer no longer squeaks and spins as designed. Customer confirmed the drum was spinning smoother and noise was gone. Job completed

"Arrived on site to diagnose washer that customer says is not cleaning well and not fully dissolving soap. Ran unit in diagnostic mode and heard weak agitation. Checked errors and found fault F7E6 for motor. Replaced motor and retested unit. Verified unit is agitating harder now. Recommended trying different soap, Kirkland brand is being used which has been known to be hard to dissolve. Advised a different brand and smaller loads should resolve and cleanliness issues. Call complete."

Arrived onsite for microwave not operating correctly could not get unit to repeat and operation. Upon arrival found unit bottom turntable not making good connection with motor. Tightened and tested by hand. Unit is operating as designed. Job Completed.

Arrived on site to diagnose a refrigerator that has doors not operating properly. Found mullion not mounted fully to left rc door. Reset mullion to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site and found door catch is broken. After replacement door is operating properly, job complete"

"Arrived on site for mw stopped heating there was a low growl then a burning smell. Tested microwave and could hear the magnetron struggle. Removed mag, cap, and diode. Installed new mag, cap, and diode. Tested microwave with a cup of water for one minute. Microwave heating as designed.

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F0E3. Cleared the code and continued with testing. When the unit got to spin and the basket was attempting to stop, the unit began to make a loud grinding noises. I tilted the unit back and inspected the cam and found the teeth on the cam and gearcase were badly damaged/worn. I advised the customer of my findings and removed and replaced the gearcase and cam and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for washer with pre existing issues. I found the unit to be stacked and will need to order a 2nd tech for assistance. I spoke with CS and he advised I order the sensor and pump for when we return. Office to R/S. ; ordrng 1 W11316246 (Pressure switch) and 1 W11458345 (Pump)

Arrived on site to install previously diagnosed part. Removed wash plate and installed new wash plate and new bolt with lock tight. Customer had a load ready to wash. Once washer was in agitation customer confirmed the noise was gone. Job completed.

"Arrived onsite for dishwasher leaking not cleaning well and no heat. Upon inspection I found a melted spot under the heater in the back left side of the tub. I found the front of the heater bent upward causing the lower spray arm to get stuck and melted a hole in the arm. With the arm getting stuck and the hole it would cause the water to spray to the front of the units corners and leak out. I ran diagnostics and found the circulation pump would not switch from upper to lower. It would only stay on upper. I spoke with SW and we determined that the heater failed and voltage traveled back to the harness tripping the TOC and caused the control board to fail.to replace the heater, control, TOC, diverter, and lower spray arm. ; ordrng 1 WD21X24939 (TOC) and 1 WD21X25734 (Control) and 1 WD05X28460 (Heater element) and 1 WD19X25278 (Diverter)"

"Arrived on site for cooktop having a crack. We inspected the unit and work area. We toke a picture and spoke to pr. We replaced the cooktop, and inspected the new cooktop and found no defects. Job complete."

Arrived on site to retrieve control panel that was sent to the customer from their home warranty. Received the panel in box and will return with parts tomorrow to be sent back to AHS. Job completed

Arrived onsite for range oven not functioning. Error code F1E0 internal board failure was present.

Arrived on site replaced doors and badge . No water leaks detected at time of service. Job complete

"Arrived on site for NO POWER NOT COMING ON AT ALL - HAS TRIED TO RESET. Placed in diagnostics but would not initially let me into diagnostics. After three tries it finally came on. Just like previous visit no error codes came on. Based on the diagnostics being so difficult to get into, I removed the console and installed a new console. Once installed the washer reacted to touch immediately and powered up as designed. Ran through diagnostics and went through all cycles without issue. Job completed."

"Arrived onsite to install previously diagnosed parts. I installed the divider, motor and yoke. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete."

Arrived onsite for microwave door panel falling apart. Upon inspection found microwave door will need replacement. Ordering door (black). Office to reschedule ; ordrng 1 W10889333 (door/mw)

"Arrived on site to address the Lower Blower fan error.Confirmed the complaint through stored codes.Uninstalled, removed and replaced the lower fan.Reassembled and unit tested as designed without any errors.JOB COMPLETE"

Arrived on site to test unit for broken dispenser. Replaced dispenser test unit and unit test good job complete.

Arrived onsite for the oven control not working properly. Installed rebuilt control and oven tested fine . Complete

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun and tested. Door is sealing properly. No water leaks observed during service, job completed."

Arrived onsite for the dryer not heating properly. During testing found that the dryer is a ventless dryer customer was not aware of that. Dryer tested fine in diagnostics and its working as designed. Advised customer on care and use of the dryer. Complete

Arrived onsite and replaced cooktop. Unit is now operating as designed. Advised customer on repair.

"arrived on site for dishwasher leaving detergent at the end of the cycle. We inspected the unit and work area. We found fault codes F 9e1, diverter cant find position, f6e6, inlet water cool water, F5E1 door switch, f8e2, drain motor electrical problem. We ran the unit through a diagnostics cycle and found the wash motor not pumping but still receiving power. We quoted the customer for a pump and motor assembly. The customer agreed. We replaced the pump no motor assembly. The customer provided a new ha due and asked us to install it on the dishwasher. We installed the ah doe and tested the unit. It is now working as designed. Job complete no water leaks detected.

Arrived onsite for wall oven not keeping correct temp and foods not cooking thoroughly. I accessed the back of the unit and found all sensors and elements showing good resistance. I found good continuity at the TOD. I then tested the bake relay on the upper oven I found the relay would energize with 240Vac for a brief time but then it would not cycle as designed. I tested the same relays on the lower oven and they would cycle after about a minute or so indicating the upper ovens control has failed relays. I tested the relays on the new control and they now cycled as designed. I reinstalled the unit and tested preheat. The unit preheated and is working as designed at this time. Job complete.

Arrived onsite for oven over heating. Upon arrival found unit was heating as designed slightly under calibrated accordingly. Spoke with customer on calibration.

Arrived on site for NOT WASHING. LIGHTS TURN ON FOR ABOUT A MINUTE AND CUTS OFF. DOESNT EVEN FILL OR START. Found control was faulty. Removed control and installed new control. Dishwasher operating as designed. No leaks detected. JOB COMPLETED.

Arrived on site for washer not spinning. Inspected unit and work area. Found a large amount paper towels stuff around standpipe (see SD-QUICKPIC). Found paper towels wrapped around drain line and power cord. Performed diagnostics mode and found error code F9-E1 slow drain. Removed paper towels from standpipe and found hose very rusty (see SD-QUICKPIC). Ran automatic test cycle and found water remaining in basket. Found drain pump drawing high amps. Inspected drain pump housing and found clear. Will need to replace drain pump. ; ordrng 1 W10919003 (DRAIN PUMP)

"Arrived onsite to replace previously diagnosed parts. Replaced UI, control, diffuser and freezer thermistor. Tested unit and unit is functioning properly. Advised customer to monitor temperature and adjust as needed. Only make one adjustment per 24 hrs for temperature to acclimate. Job complete"

"Arrived onsite for refrigerator freezing food in RC. Upon arrival took temps. RC is at 27 degrees. Ran diagnostics and did not get an error code. Removed evaporator cover for inspection and found no frost pattern, however a ice ball on top right corner of evaporator. Unit has sealed system issue. (evaporator, dryer, valve)

Arrived onsite for ice maker still icing. Upon arrival steamed out found unit facia was bad as well as gaskets and adapter. Ordering all of the following. Office to reschedule upon receiving. .; ordrng 1 WPW10635022 (Adapter) and 1 WPW10280988 (Rear gasket) and 1 WPW10320706 (Gasket) and 1 WPW10553630 (Facia)

Arrived onsite to drop off cover. Was able to meet up with kb home employee. Handed the cover to the kn employee. No issues at this time. Job complete

"Arrived on site to inspect dryer, not drying properly.Confirmed the element and tumbling and found the customers exit vent from the trailer was totally clogged.Customer accessed it and cleaned out the line and unit tested as designed.JOB COMPLETE"

"Arrived on site for refrigerator FC light and RC top 4 lights off. Inspected unit and work area. Gained access to FC and jumped circuit and found failed FC light. Found covered by S191AQ. Removed failed FC light and installed new. Tested door operation and lights. Found all working. Performed diagnostics mode and put unit in basic defrost mode. All tested good, no water leaks detected."

"Arrived on site to inspect dishwasher burning smell. Upon further inspection, the customer presented the lower spray arm to me that was damaged from falling off into the heating element (photo). I am ordering the lower spray arm 2x and CNOTE-TECH TO INSPECT and office to schedule return service. Tested the unit with new part and it is operating as designed. No water leaks observed during service.; ordrng 1 WPW10319027 (Lower spray arm) and 1 WPW10491331 (Lower spray arm) and 1 CNOTE (TECH TO INSPECT BEFORE SERVICE)"

"Arrived on site for clock not keeping time. Inspected unit and work area. Found bottom oven cavity has minor aluminum foil damage (see SD-QuickPic). Performed diagnostics mode and tested components. Set clock and monitored for 10 minutes and found working. Spoke with on how to set clock. All tested good."

"Arrived on site and inspected washer and found connection on motor assembly is loose, after correcting discussed correct loading and usage with customer, job complete"

"Arrived onsite for back right burner not turning on. Tested unit. Found both burner and switch were bad. Replaced parts. New burner is good, but replacement switch is not working. Need to re order switch and ordering a right side harness just incase; ordrng 1 W11134551 (harns-wire) and 1 WP3149404 (switch-inf)"

"Arrived on site for dishwasher not draining. Customer stated that after control replacement issue seems to occur more. Inspected unit and work area. Found loop in drain line incorrect. Corrected drain loop. Performed diagnostics mode, no error codes. Monitored test cycle and checked at end of cycle and all water drained out. Asked customer how much water in bottom, she stated that is was about 3/4 to 1 inch of water. Checked drain line for possible kinks, none found. Ran test mode again and monitored operation, found complete drain. Removed drain pump and drain line. Checked check valve, impellers and housing. Called Whirlpool tech support and spoke with Adrian. Went over prior services performed diagnostics. He stated to have customer ran garbage disposal before starting wash cycle to insure drain is not being blocked. Continued running drain pump and found sound changed in pump operation, found over heating. Removed drain pump and installed new. Tested operation and monitored for possible water leaks. All tested good, no water leaks detected. Spoke with customer on service performed. (SR#7730627605)."

"Arrived on site to diagnose refrigerator that was not dispensing ice. Ran unit and heard motor noise, but auger isnt turning. Unit needs a new auger motor to resolve.

"Arrived on site to inspect dishwasher not powering on. Upon further inspection, I found console not responding. I removed the outer door panel and tested the fuse on the control and found it good. I tested voltage at the control and got 0V. When I removed the toeplate, I found the unit is hardwired. Found a switch at the wall but it was to the countertop lights. Looked around and found more switches and found one with tape and dishwasher written on it. The switch was turned off so I turned it on and the dishwasher powered on. Tested the unit and it is operating as designed.No water leaks observed during service, job completed."

arrived on site for oven over heating. We inspected the unit and work area. We tested the bake and found both the bake and broil coming on. We gained access to the bake and broil elements and monitored voltage to both. We found during preheat the bake and broil would cycle on and off. When the unit got to temperature. Outside of preheat we found the bake and broil elements coming on at the same time durning the heating cycle. We found the oven temperature sensor within range and change appropriately with the temperature changes. I am ordering the control to complete the repair the office will reschedule when there is an eta on the part.; ordrng 1 W11432568 (Control)

Arrived onsite and found unit freezer frosting over. Heater is good. Replaced motor harness to repair bi metal problem and possible fan motor failure.

Arrived onsite for washer with lid patching issues. Upon inspection I found the strike broken. I replaced the strike and tested the unit in auto diagnostics all tests passed. I also tested the lock in manual diagnostics and it is working as designed. No leaks detected during time of service. Job complete.

Arrived on site to replace panel and board. Found ui not to be panel ordering new panel office to reschedule. ; ordrng 1 W11197501 (Panel)

Arrived on site to replace fill valve and board. Replaced valveOrdering new board W11341628 office to reschedule. ; ordrng 1 W11341628 (Control board)

Arrived onsite for cooktop top. Upon arrival replaced and tested top. Unit is now operating as designed. Job Completed.

"Arrived on site for a dishwasher that would not start. Upon arrival the customer stated the issue was it will intermittently stop in the middle of a cycle every few minutes. I put the unit into diagnostics mode and found stored error codes F5 and E something. Upon further inspection I found part of the UI LEDs out and actually bubbling up. Because of this I could not get a correct read on the error codes. It is a door switch issue however, for all F5s are door switch issues. I advised the customer on opening door in between cycles and not closing the door to hard. I could find no issue with the door latch. I ran a diagnostics cycle and found at the end it started doing random things. Such as the wash arms would rapidly skip around, the unit would drain a little, more skipping around, and it became inconsistent. I opened the unit and found significant suds at the bottom of the tub (pics in quick pic), and there was no soap in the dispenser prior to the test. Meaning it was all soap residue causing it. I also found the customer not using rinse aid. I found the customer started using a new soap that is all powered and an off brand. Upon further inspection I found the floater physically broken and needing replacement. I found the actually switch working as designed. I am ordering the floater and returning with all other parts. I advised the customer to clean the tub and change soaps before running the unit again. That we we could run it through an entire diagnostic cycle to verify function. .; ordrng 1 WPW10346525 (Floater)"

Arrived onsite for the oven leaking gas. During testing using bubbles found that the gas leak is coming from the yellow gas line coming from the hose to the stove. Advised customer to call a plumber to replace the line. Complete

"Arrived on site to inspect unit for not illuminating lower cab light, upon inspection found the control board was shorted. Replaced control board and tested unit. No problems found. Complete"

Arrived on site for Cooktop or Vent Light Not Working - Over-the-Range Microwave. Found bulb was broken but base was still inside housing. Removed housing and installed new housing. Tested light and it is working as designed on high and low. Job completed.

"Arrived onsite for unit making a noise during spin cycle. Looked at the unit underneath and saw that the cover shield ha doomed rubbing in it, the unit was loaded up to where the tub would rest on the shield. Also heard the actuator and cam kit make a clicking rubbing noise. Replaced both parts. Tested unit. Unit tested good. No leaks at this time. Job complete"

"Arrived onsite and found food in back of freezer drawer keeping door cracked open causing ice build up in fan space, advised customer on defrost to eliminate noise and removed obstruction to correct seal.

Arrived onsite to install parts to repair leaking problem and found valve not compatible with current set up. Orderingncorrect vslve parts to repair. Installed icemaker. Returning with correct valve and control to repair. ; ordrng 1 WR55X11128 (Valve) and 1 WR55X11146 (Valve)

"Arrived on site for microwave letting air into the home from the outside. We inspected the evap terror vent and found nothing wrong. We gained access to the vent box inside the cabinet and found the damper flap missing from the damper. We also found the vent box stopping the damper from opening. We reshaped the box so that the damper will open. We replaced the damper it one that has the flip in it. We reassembled the vent box and Che Jed for air leaks. The box is sealed again. I spoke to the customer about the repair. I explained that they are next to a field so there is no air break, so they will have a small amount of air come in but nothing like before since the damper door is in place. Job complete."

"Arrived on site to test unit for not shutting off. Compressor was constantly running per customer. Unit was unplugged and warm upon arrival. Found defrost timer would not shut system down when manually engaged. Customer stated no matter what temp unit was set to it would just constantly run. Replaced defrost timer and tstat, tested unit, unit works good. Job complete."

"Arrived on site to inspect microwave door noises. Upon further inspection, I opened the door and could hear something rattling inside. Customer advised that the unit doesnt heat. Tested the unit with a cup of water for 30 seconds and found the unit is not heating. I removed and replaced the unit door and retested and the unit is operating as designed. Job completed."

Arrived onsite to install previously diagnosed parts. I found the bottom of the FC frozen over again and the drain pan frozen with a sheet of ice blocking the drain. I steamed out the drain and inspected. I found the drain grommet is collapsed. I accessed the rear of the unit and verified there is no obstructions in the drain tube I called techline SR#7730630640 and spoke to ED. I advised the Customer reach out to the manufacturer for further assistance. Job complete.

Arrived onsite for washer not powering on. Upon inspection found connector to control loose. Secured connector and tested. Unit is functioning properly. Job complete

"Arrived onsite for unit making noise every 5th or 6th use and unit had sparked on the inside of the unit. Tested unit. Could not get noise or spars to happen. Customer went ahead and tried and was able to get noise to happen. Called tech line. Said to check all the blowers and possibly could be turn table motor. Opened up the unit, couldn?t find any burn marks or scorched areas. Everything looked clean. Put unit back. Tested unit and it is still heating. Did tighten screws to the switches to pull in closer for the door to make better contact. No issues at this time. Job complete"

"Arrived on site for a refrigerator not cooling properly in the RC. I checked the temps and found the FC at 18?F and the RC at 60?F. Upon further inspection I found significant frost build up on the RC evap cover. I put the unit into diagnostics mode and found the FC fan running, but I did not hear the RC fan run. I found all of the thermistors passed and the unit would go into defrost. I gained access to the control and checked voltage to the RC fan at P14 from pins 3-4 and found 14VDC as it should be. I checked the RC evap thermistor at P8 from pins 3-4 and it had 3VDC and ohmd out at 7.6K. This indicates the RC should be at 37?F when it is at 60?F (although the ice build up is making it colder on the evap, so this may be roughly correct). I found the RC thermistor at 4K ohms which is right around where it should be for 60?F. I did not hear the baffle motor open either. I checked the baffle motor at P2-2 and P1-2 and found 120V going to it and same on output on the control. This indicates a bad damper motor and fan motor. I am ordering both and office will need to reschedule. Will return with the co trolls just in case as well. I advised the customer due to the thickness of the ice that they need to leave the refrigerator off for 48 hours prior to service. ; ordrng 1 WPW10248595 (Air Baffle Control) and 1 W11087438 (RC Evap Fan Motor)"

Arrived on site for an oven that has a broken outer glass. Inspected unit and work area. Found a dent on the front panel that caused the outer glass to shatter. Replaced outer glass and tested unit. Unit began working as designed. Call complete.

"Arrived onsite for refrigerator icemaker not functioning. Upon inspection found ice maker is cycling and can hear valve trying to energize. Found that supply line is external and valve is not functioning correctly. Customer was notified that external supply valve must be fixed to correct issue. Once supply is restored, if unit symptoms persist return with valve and icemaker just in case"