Near Austin, TX 78739
Brandon
Job Details: 01/17/2019
DRYER WHIRLPOOL WGD92HEFC1 "Arrived on site for customer complaint of dryer making loud noise, found noise coming from bulkhead vibration, added pads, unit tested good."
Near Austin, TX 78738
Cliff
Job Details: 01/17/2019
OVEN WHIRLPOOL W0S51ECOAS01 Arrived on site to diagnose an oven that will not turn on. Found thermal fuse open on control panel preventing power from reaching control board. Replaced thermal fuse and tested unit. Found all is functioning properly at this time
Near Austin, TX 78731
Paul
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KSC24C8EYY04 Arrived onsite for the refrigerator that continues to drip water after the dispenser is use. I tested the dispenser multiple times and the unit worked as designed. The spigot never dripped and water. Mr stated that it’s only happening during the day when they use it and it never drips during the night. I opened and closed the door multiple time to see if this would cause a drip and the unit never dripped any water. The unit is working as designed. Call complete. Original request covered by Appliance Express 1 year warranty.
Near Austin, TX 78753
Wesley
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site and installed control. All checks good. Unit is now operating as designed.
Near Belton, TX 76513
Arthur B.
Job Details: 01/17/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for customer complaint of top load washer getting error code F3E1 (Suds) and F9E1 (Long Drain). Tested unit and found drain pump barely moving. Removed and replaced drain pump. Reassembled and tested. Unit now fills,washes,drain and spins as intended. Cleared error codes. All water connections were dry at time of service."
Near Austin, TX 78703
Scott
Job Details: 01/17/2019
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site not making ice . Found very poor water flow . All else checked good during diagnostics . Change water valve . Ran diagnostics and all checked normal . Let unit run for a bit and ice was forming on chiller plate . No water leaks detected at time of service . Job complete .
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "WRS331SDHM00 Arrived to inspect no ice. I found the issue was with frost completely blocking the evaporator and stopping air flow, causing a loss of ice production. I verified the defrost system working as designed. Per MFG service recommendations, the unit will require the UI to be replaced and thermistor position verified on the return side of the evaporator. The maintenance group will defrost the unit and I advised them to be cautious of water overflowing the condensate pan. Office to order UI. No leaks observed during service. ; ordrng 1 W11214887 (CONTROL, UI)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 01/17/2019
DISHWASHER KITCHENAID KDFE104DSS "Arrived on site for unit not washing , found unit not pumping, replaced pump and motor and tested good, no leaks on site"
Near San Marcos, TX 78666
Kevin
Job Details: 01/17/2019
WASHER MAYTAG MVWB765FW0 "Arrived on site and inspected washer and found there is a steady drip into the tub when the washer is not in use. Replaced valve housing and dripping has stopped. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78681
Tyler B.
Job Details: 01/17/2019
RANGE IKEA ISG650WS00 "Arrived on site for sensor replacement dia by prior tech. Replaced sensor and tested good. Also found both front burner orfice clogged not allowing gas to flow, cleared and tested good, no gas leaks on site"
Near Austin, TX 78747
Kevin
Job Details: 01/17/2019
WASHER WHIRLPOOL WTW7000DW "arrived on site and found user interface is not responding, found saved code F6E2 Washer will also not enter a diagnostic cycle. Replaced user interface and all function has returned, no water leaks from connections at time of service, job complete."
Near Georgetown, TX 78633
Chase
Job Details: 01/17/2019
WASHER UNKNOWN WFW9250WW00 "1/16/19 15:06: CS rspndd 1/16 WED, The valve and pressure hose were the only parts that customer was charged for. Job complete"
Near Austin, TX 78751
Luis
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for ice build up in freezer. Found bottom of freezer door not sealing to cabinet. Door closes at top and on hinge side found mullion divider sticking further out of cabinet. Looked under door found seal about 1/2 inch away from cabinet. Appears divider is preventing gasket from sealing to cabinet called tech support and gave findings,info being sent to product review team. File#7723946777"
Near Kyle, TX 78640
Leonardo
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL MDB4949SDZ0 "Arrived on site to test unit for loud noise coming from dishwasher. Test unit and found bad motor, replaced sump and motor test unit no leaks present at this time unit working as designed job complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 01/17/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer taking 2 70 minute cycles. Removed vent and found moisture buildup in vent . Performed temperature test on time dry with high heat. Found temperature reaching 161°. Removed back panel and checked air chambers and blower housing for moisture buildup and found none. Installed vent and ran temperature test. Found temperature reach 171°. Called whirlpool tech support and spoke with Kathy. She stated that temperatures are within range and for moisture to be in vent that there would be restrictions in air low. Unit tested good.
Near Georgetown, TX 78633
Steve C.
Job Details: 01/17/2019
DISHWASHER KITCHENAID KUDS30IXBT7 Arrived on site for the unit is not washing and dishes come out wet. Tested the unit and all the spray arms are turning and there is good water pressure when opening the door water splashes. Tested the heater and the heating element checks good. Did not find anything wrong with the unit and customer advised will be contacting AHS. All water connection were dry at the time of service.
Near Temple, TX 76502
Steve C.
Job Details: 01/17/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site on site for the unit will continuously be on and timer will not advance. Tested the unit and found the timer is hard to rotate and is defective. Replaced the timer and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/17/2019
WASHER WHIRLPOOL WTW8800YC1 "Arrived on site. Replaced washer dispenser and to bring per tech support. Ran diagnostic test, all functions tested OK. No leaks present. job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/17/2019
WASHER WHIRLPOOL WTW8800YC1 "Arrived on site. Replaced washer dispenser and to bring per tech support. Ran diagnostic test, all functions tested OK. No leaks present. job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/17/2019
WASHER WHIRLPOOL WTW8800YC1 "Arrived on site. Replaced washer dispenser and to bring per tech support. Ran diagnostic test, all functions tested OK. No leaks present. job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 01/17/2019
MICROWAVE GE JVM3160DF4BB "Arrived to inspect microwave not working. Confirmed, removed and replaced all switches and fuse. Reassembled and tested the unit tested as designed.JOB COMPLETE."
Near Kyle, TX 78640
Brandon
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRT771RWYB01 "Arrived on site for customer complaint of broken shelf, I found plastic tab that hold sliding shelf into place was broken, and the part is discontinued. Needs W10345379; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10345379 (SHELF)"
Near Austin, TX 78735
Brandon
Job Details: 01/17/2019
WASHER WHIRLPOOL WFW8300SW02 "Arrived on site for customer complaint of unit leaking, found leak coming from drain hose. Ordering drain hose. ordrng 1 WPW10114608 (hose)"
Near Leander, TX 78641
James
Job Details: 01/17/2019
DRYER MAYTAG MGD8200FW1 Arrived on site and tested operation. I found the unit making a high pitched squeaking noise and a rattle. I found the cause to be the gas line clamp and the rear intake duct. Used sound pads to correct gas line clamp and adjusted the rear air duct where it meets the burner flue. Tested operation and found unit working properly
Near Hutto, TX 78634
Jerry C.
Job Details: 01/17/2019
DRYER MAYTAG MEDB835DW4 "MEDB835DW4 Arrived to inspect door issue. I found the door catch had dislodged and fallen into the door. I removed the remnants and installed a replacement catch. I adjusted the door to prevent the strike from dislodging the catch and tested. Operational test good, no lint within chassis."
Near Austin, TX 78717
Lou
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "arrived on site to inspect dishwasher leaking. Upon further inspection, I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed and I could not duplicate the leak. Customer advised that the unit was leaking from the bottom right corner below the door. I found the unit didn’t have any rinse aid in the dispenser. Filled the rinse aid and retested. During testing, I opened the unit door and found a large amount of suds in the tub. I also found that the dispenser was actually leaking rinse aid high in turn was causing the unit to leak from the corner of the reservoir on the right side of the unit. I removed and replaced the dispenser and retested and the unit operated as designed with no water leaks. Job completed."
Near Austin, TX 78737
Brandon
Job Details: 01/17/2019
DRYER WHIRLPOOL WED72HEDW1 "Arrived on site for customer complaint of dryer not working at all. Found power cord and terminal block needed replacing. I replaced terminal block and they provided me with the power cord, unit was not getting proper power to one leg, instructed customer to have an electrician look at breaker. Brandy approved repair.
Near Temple, TX 76502
Steve C.
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL GU2400XTPB7 Arrived on site to replace the drain pump and drain hoses due to not draining. Found the new pump is not the correct. Will need to order the correct part WPW10348269. Advise customer not to use the unit.; ordrng 1 WPW10348269 (drain pump)
Near Austin, TX 78724
Luis
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRF560SEHV00 "Arrived on site for no water or ice. Tested water dispenser no water valve energized. Diagnosed frozen reservoir. Removed reservoir defrosted reservoir,tested water dispenser working"
Near Austin, TX 78703
Scott
Job Details: 01/17/2019
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site for washer not spinning out clothes . In talking to house keeper . Washer is taking longer to finish load , it spinning out but no completely .Ran diagnostics only error codes was lock related . Lots of suds during test cycle . Unit is spinning out during diagnostics . Ran a quick wash on only cold then only hot . No valve issues . Still lots of suds . Recommend customer run a clean cycle then a load of towels with no soap to see if error happens again . Nonwater leaks detected ,job complete ."
Near Killeen, TX 76542
Arthur B.
Job Details: 01/17/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for customer complaint of OTR microwave display not coming on. Found front display shorted and no digits showing. Removed and replaced control and display. Reassembled and tested. Unit now works as intended. No other issues found.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/17/2019
MICROWAVE GE DVM7195SK3SS Arrived on site for no operation. Tested unit and unit powered up and heated water on the first attempt. On the second attempt the unit did not heat. Found unit pulling 100 Watts on second attempt. Fans lights and turn tables all functioned but no heat. Wattage indicates open cook relay. Will order control. Will also bring back heating components as I was not able to test them with a failed control. Office will locate parts and reschedule with customer.; ordrng 1 WB24X26785 (thermostat asm w/ br) and 1 WB27X10910 (trans h.v.) and 1 WB27X11079 (microwave magnetron) and 1 WB56X30178 (CONTROL)
Near Austin, TX 78731
Cliff
Job Details: 01/17/2019
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site to replace oriface holder, bezel, and screw for cooktop. Replaced all three parts and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service."
Near Manor, TX 78653
Joseph C.
Job Details: 01/17/2019
WASHER WHIRLPOOL WTW7500GC0 "On site for “no power” complaint. Inspected unit and found power coming into control, but none coming out. Office ordered control, but did not receive in time for visit. Ordered new control. Return for repairs on 01/18. No leaks detected, at time of service.; ordrng 1 W11130238 (CONTROL)"
Near Austin, TX 78744
Leonardo
Job Details: 01/17/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found no water going in to unit. Removed kick plate and found wires to float switch had been chewed from mice. Repaired wires test unit and unit filling with water.
Near Austin, TX 78703
Scott
Job Details: 01/17/2019
DISHWASHER JENN-AIR JDB8700AWS1 "Arrived on site replaced control and ran diagnostics and all checked normal . Job complete . No water leaks detected at time of service . Job complete ."
Near Round Rock, TX 78664
Tyler B.
Job Details: 01/17/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for a stiff timer. Found timer faulty and replaced and Testd good.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replace pantry control and LED board. After replacing still having same problem. Called tech-support verified switches all checked OK. Recommending to replace UI and main control at the same time. Will order door switches for back up. Office to rescheduleFile#7723944518; ordrng 1 W10624574 (cntrl-elec) and 1 W10675033 (MAIN CONTROL) and 1 W10852741 (UI) and 1 W10899596 (BOTTOM FLOOR ) and 2 W11085027 (DOOR SWITCHES FOR REFRIG COMPARTMENT )s and 1 W11131698 (DOOR SWITCH FREEZER)
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replace pantry control and LED board. After replacing still having same problem. Called tech-support verified switches all checked OK. Recommending to replace UI and main control at the same time. Will order door switches for back up. Office to rescheduleFile#7723944518; ordrng 1 W10624574 (cntrl-elec) and 1 W10675033 (MAIN CONTROL) and 1 W10852741 (UI) and 1 W10899596 (BOTTOM FLOOR ) and 2 W11085027 (DOOR SWITCHES FOR REFRIG COMPARTMENT )s and 1 W11131698 (DOOR SWITCH FREEZER)
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/17/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replace pantry control and LED board. After replacing still having same problem. Called tech-support verified switches all checked OK. Recommending to replace UI and main control at the same time. Will order door switches for back up. Office to rescheduleFile#7723944518; ordrng 1 W10624574 (cntrl-elec) and 1 W10675033 (MAIN CONTROL) and 1 W10852741 (UI) and 1 W10899596 (BOTTOM FLOOR ) and 2 W11085027 (DOOR SWITCHES FOR REFRIG COMPARTMENT )s and 1 W11131698 (DOOR SWITCH FREEZER)
Near Austin, TX 78738
Cliff
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRF535SWBM00 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker shorted out causing unit not to call for water. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Burnet, TX 78611
Thomas L.
Job Details: 01/17/2019
WASHER GE GTW460ASJ8WW Arrived on site for excessive vibration during the spin cycle. Tested unit and found unit to have a failed spin basket which is causing the vibration. Office will locate part and reschedule service with customer.; ordrng 1 WH45X26175 (basket asm)
Near Leander, TX 78641
Lou
Job Details: 01/17/2019
DRYER MAYTAG MEDX655DW1 "arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise the unit is making. The noise sounded as if something was inside the unit banging around. I turned the unit on and could not hear any unusual noises. I lifted the top panel and turned the unit on and it appeared the the belt had slack in it. I removed the front panel and the drum and tested the motor and it operated as designed. I removed and replaced the rollers, belt and tension pulley. I noticed that the belt that was prescreened was different in size and length from the belt provided with the dryer kit previously installed. I put the unit back together and tested and it operated as designed. Customer loaded some clothing in the unit and tested and it operated as designed. No lint observed during service, job completed."
Near Lakeway, TX 78734
Paul
Job Details: 01/17/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived onsite for the refrigerator with a no ice condition. I found the ice maker motor weak and not turning the gears. The prescreened icemaker was just the icemaker without the harness. The one needed is the kit that comes with the icemaker, 2 harnesses, and the bale arm. Need to install the icemaker and harness to complete repairs. I turned power off to the icemaker so it wouldn’t try to fill and get stuck in the fill position. Ordering W10882923 ICEMAKER. RS for Mon 1/21. There were no water leaks present at the time of service.; ordrng 1 W10882923 (ICEMAKER)"
Near Del Valle, TX 78617
Joseph C.
Job Details: 01/17/2019
WASHER MAYTAG MVWB765FW0 "It’s for “slow/no drain” complaint. Inspected unit and found coins around and below agitator. Found clothing under agitator. Removed items from basket. Found child’s sock to be clogging drain pump. Removed sock and tested unit. Unit draining as designed. Found a lot of debris under unit. Due to location of rotor, debris should be cleaned from under unit, as soon as possible. Recommend using garment bags for smaller items(small socks, panties, etc). No leaks detected, at time of service."
Near Temple, TX 76502
Steve C.
Job Details: 01/17/2019
RANGE MAYTAG MER5752BAB "Arrived on site for the unit not working properly. Tested the unit and found the control buttons are broken, right front burner will not come on and the door handle to open the oven is broken. Found the unit will need a new control, right front burner, right front switch, doorhandle and both screws to the doorhandle. On able to look up the screw part number due to the one showing on parts breakdown is the wrong part. For the screws it will need to be on for research. Also will need to get authorization from American home shield. ; ordrng 1 74011070 (switch- in RF) and 1 74011777 (handle,door BLK) and 1 CNOTE (AUTHO ) and 2 RESEARCH (SCREWS DOOR HANDLE )s and 1 W10823714 (elmnt-surf RF)"
Near Waco, TX 76706
Steve C.
Job Details: 01/16/2019
WASHER AMANA NTW4516FW3 Arrived on site for the units is leaking water. Found the bay area is full of equipment and unable to get access to the units. The Home Depot rep advice to reschedule.; schdld next appmnt for 1/22 TUE !
Near Kyle, TX 78640
Leonardo
Job Details: 01/16/2019
RANGE MAYTAG MGS8800FZ0 Arrived on site to replace parts. Replaced parts test unit and unit test good no leaks present job complete
Near Austin, TX 78717
Lou
Job Details: 01/16/2019
OVEN KITCHENAID KOSE500ESS04 "arrived on site to inspect oven door not closing. Upon further inspection, the builder advised that the unit had been fixed. I found that the left hinge had not been locked out before removing the door and the hinge popped against the door causing paint to chip (photo). The hinge was adjusted before I arrived, but I found that the right hinge lock/tab was bent. I was able to adjust the lock/tab ad tested the door and it operated as designed and had a good seal. No further repairs needed. Job completed. No one available to sign for receipt."
Near Seguin, TX 78155
Robert
Job Details: 01/16/2019
WASHER WHIRLPOOL WTW7500GC0 Arrived on job for complaints of walking and poor washing. Got error codes fo35 (off balance) f8e6(water hazard) ran test cycle. Found water level way too high. Not good seal. Ordered harness and recommend replacing control.; ordrng 1 W11130532 (HARNESS )
Near Austin, TX 78731
Leonardo
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from front of door due to unit not leveled unit leaning forward. Tried to level unit but unit hitting wood under counter. Wood will need to replace to smaller wood not as thick. Took picture of wood and unit hitting the wood. Spoke with Dariana and explained to her that it’s a installation problem. Job complete
Near Austin, TX 78731
Leonardo
Job Details: 01/16/2019
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for left front burner knob not getting to low when you turn it. Test unit and found left front burner is the power burner. Customer had regular knob on power burner valve. Found power burner knob and installed and unit working correctly. Regular knob is different then the power burner knob. Job complete no leaks present at this time.
Near Waco, TX 76705
Steve C.
Job Details: 01/16/2019
WASHER AMANA NTW4516FW2 arrived on site for the unit is not working properly. Remove the control panel and found the pressure hose to the control board with slanted. Secure the pressure hose to the control board and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Dale, TX 78616
Thomas L.
Job Details: 01/16/2019
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to repair upper rack. I cannot get unit out of wall due to tile in front of unit. Customer will need to have u it removed so repairs to upper rack can be done. ; saved tckt
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/16/2019
REFRIGERATOR SAMSUNG RFG238AARS/XAA "Arrived back on site for water tank replacement. Replace water tank and tested good, no leaks on site"
Near Killeen, TX 76549
Arthur B.
Job Details: 01/16/2019
OVEN WHIRLPOOL WFE505W0HB0 Arrived onsite to install new gasket to oven door from prior visit’s diagnosis. Removed and replaced gasket. Gasket forms well to cabinet liner. No other issues found.
Near Dale, TX 78616
Thomas L.
Job Details: 01/16/2019
RANGE WHIRLPOOL WFE505W0HW1 Arrived on site to have customer informed me that the left front burner switch doesn’t turn properly. Replaced left front burner switch.
Near Dale, TX 78616
Thomas L.
Job Details: 01/16/2019
COOKTOP WHIRLPOOL WFC150M0EB1 Arrived on site for left front burner not heating. Found that the left front burner and receptacle have failed. Replaced and tested. All operational now normal.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site. Check for no wash issues. Found bad sump. Replace sump assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site. Check for no wash issues. Found bad sump. Replace sump assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site. Check for no wash issues. Found bad sump. Replace sump assembly and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site. Check for humming issues. Found blade hitting filter. adjusted blade and filter. All functions tested OK. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site. Check for humming issues. Found blade hitting filter. adjusted blade and filter. All functions tested OK. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/16/2019
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on site. Check for humming issues. Found blade hitting filter. adjusted blade and filter. All functions tested OK. Job complete
Near Leander, TX 78641
James
Job Details: 01/16/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and tested operation. I found the ice maker working properly and water dispensing properly. Customer has to have the unit up to 4 degrees in the freezer to allow water flow to both the ice maker and dispenser. I tested both the dispenser and fill tube heaters and found to be good. Called tech line and spoke to Andrew #7723941017. Per tech line it’s possible that the thermistor is giving a false reading at the lower temp or the lines are freezing in the lower portion of the door. If customer is ok with leaving unit at 4 degrees it is not an unsafe temperature for the frozen foods. Instructed customer that we would need to set the unit to the recommended setting and catch the unit in state of failure to identify issue correctly. Customer asked if he were able to just keep the settings where they are since it’s working. Instructed customer that tech line said it would be ok at those temperatures and he would like to do that at this ti
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "WRS321SDHZ00 Arrived to instal parts. I removed sealed system components after refrigerant recovery and installed the compressor, dye drier and service port. I vacuumed the system and then charged with the MFG prescribed refrigerant charge. The unit appeared to cool normally. No water connections to unit."
Near Little River-Academy, TX 76554
Arthur B.
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite to install new compressor to French door refrigerator from my prior visit’s diagnosis. Removed compressor,dye drier and installed new replacements using braising methods. Vacuumed unit down to -25psi. Charged unit with 5.5oz of R134a refrigerant. Tested unit. Unit began cooling immediately. Good frost pattern forming on RC evaporator. Installed bottom grille. Advised customer to wait 24hrs before inserting food. No water connection to unit at time of service."
Near Austin, TX 78732
Cliff
Job Details: 01/16/2019
OVEN WHIRLPOOL GBD307PRB01 Pulled board for rebuild.; ordrng 1 CNOTES (REBUILD PART)
Near Killeen, TX 76549
Al
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 "Arrived to inspect unit still not producing ice. I removed and replaced the ice maker. Tested the unit at the. Alive while on the line with whirlpool tech. After installing and testing unit, unit ice maker finally called for water. JOB COMPLETE."
Near Killeen, TX 76543
Al
Job Details: 01/16/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer screeching. I drained the unit and noticed the unit did not fill properly in diagnostic mode. I removed and replaced the valve. I also noticed the screeching noise customer complained about. I ordered the CAM ( W10721967) GEAR CASE W11035751 and the WASH PLATE W10752283.Office to reschedule next call.; ordrng 1 W10721967 (CAM) and 1 W10752283 (WASH PLATE) and 1 W11035751 (GEAR CASE)
Near Pflugerville, TX 78660
Wesley
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and found inlet hose pinched. Corrected hose. Now unit fills and runs as designed.
Near Leander, TX 78641
Lou
Job Details: 01/16/2019
MICROWAVE KENMORE 401.8852301 "arrived on site to inspect microwave not operating. Upon further inspection, I found that the control panel was not responding and there was no display. I pulled the unit from the wall and removed the top cover. Using my multimeter, I verified ohms to both fuses, mag, cap, diode, transformer all switches, and all of the thermostats. I did find that the hood thermostat was open. I verified voltage at the outlet, power cord and to the control. The customer was not available; therefore, I called her and advised of my findings and needed repairs. I am ordering the thermostat and CNOTE LSO. I scheduled return service for 01/18/19. The unit was put back in its place and left unplugged. Customer not available to sign for receipt.; ordrng 1 DE47-20034A (thermostat) and 1 CNOTE (LSO)"
Near San Marcos, TX 78666
Kevin
Job Details: 01/16/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and found error code for open/close the door. Replaced all switches and interlocks and microwave will now start a cycle correctly. Job complete
Near San Marcos, TX 78666
Kevin
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher and sound and it is not heating at the end of the cycle, found connector harness to heating element is off. Replaced contactor and ran a diagnostic cycle again and element is now operating properly. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for refrigerator FC door not shutting and allowing ice buildup. Performed diagnostics mode and tested thermistor and damper door. Inspected freezer and tested opening and closing. Found issue with left slide. Found minor space between cabinet and cavity. Removed both failed rails and added food grade silicone to cabinet. Installed rails with brackets. Tested unit and checked door operation. All tested good, no water leaks present."
Near Austin, TX 78735
Kevin
Job Details: 01/16/2019
DISHWASHER KITCHENAID KDTM404ESS1 "Arrived on site and replaced spray arm diagnosed on previous visit, ran a diagnostic cycle and water didn’t leak out again, no water leaks from connections at time of service. Job complete."
Near Austin, TX 78732
Cliff
Job Details: 01/16/2019
OVEN JENN-AIR JJW9830DDP Arrived on site to diagnose an oven that has the lower oven that is not operational at all. Reset Buy turn off breaker to completely reset controls. After reset found unit is fully functional and no other repairs are needed.
Near Elgin, TX 78621
Wesley
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site and repaired dead motor. All checks good. Unit is now operating as designed.
Near Kempner, TX 76539
Al
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived to install previously ordered part. Removed and replaced the evaporator fan. Reassembled and unit tested as designed.All water lines were dry at the time of service .Job Complete
Near Austin, TX 78733
Leonardo
Job Details: 01/16/2019
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to test unit for unit not starting. Test unit and found unit not draining so unit turns off so it won’t over filled. Removed water from inside of unit and removed drain pump and found glass in drain pump. Removed glass test unit and unit starting on its own and drain job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 01/16/2019
REFRIGERATOR GE DSHF9NGYBCBB "Arrived on site for refrigerator not making ice. Tested water pressure. Inspected fill tube be and ice maker, found ice maker not filling. Checked FC temperature at -6°. Performed diagnostics mode and advanced cycle ice maker. Found ice maker not responding. Found fill tube to ice maker frozen. Thawed fill tube and attempted to cycle ice maker again. Found ice maker not cycling. Removed failed ice maker and installed new. Cycled ice maker and monitored cycle. Paid in full on credit card."
Near Austin, TX 78736
Kevin
Job Details: 01/16/2019
DRYER MAYTAG MDE8506AYW "Arrived on site and inspected dryer and found it is heating properly, customer is experiencing long dry times and timer not completing cycle. Replaced timer and recommended to customer that the vent to the exterior of the home be cleared/cleaned by a service. The last time this was done is unknown, job complete."
Near Austin, TX 78759
Scott
Job Details: 01/16/2019
COOKTOP JENN-AIR JED8345ADB Arrived on site and found Right switch has failed . Ordering both INF switches 75.00 each ordering two but will prop only need one ; ordrng 2 W11088181s
Near Buda, TX 78610
Leonardo
Job Details: 01/16/2019
OVEN JENN-AIR JJW3430WS02 Arrived on site to to replaced console. Replaced console test unit and unit test good unit heating correctly job complete
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/16/2019
MICROWAVE WHIRLPOOL KHMS2056SSS3 "Arrived on site for unit that arched out on cooking rack, found burn marks on mounts and was able to clean off, explained to customer that the rack is coated and during storage or moving around cause metal to expose. Unit is still safe and operational."
Near Austin, TX 78703
Scott
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for washer not starting . Ran diagnostics cycle . Got 7-1 , 4-3 error codes . Test was motor would come on . But half way thru test wash motor stopped washing . Checked control board ,found bad omg reading on wash motor triac fuse . Replaced control and all checked normal . Unit is washing ,heating and draining normal. No water leaks detected at time of service . Job complete ."
Near Waco, TX 76708
Steve C.
Job Details: 01/16/2019
OVEN WHIRLPOOL WFE505W0HS0 Arrived on site for the door gasket is not attached to the oven liner. Tested the unit and found the top portion of the gasket it’s falling. Remove the screws and align the pins on the gasket. Unit is working properly and job complete.
Near Jonestown, TX 78645
James
Job Details: 01/16/2019
WASHER AMANA NTW4516FW2 Arrived on site and found that the control ordered is incorrect for the model. Ran calibration and auto diagnostics. I will need to order the correct control to complete the repair. Unit is not maintaining proper speed during spin cycle and no obstructions were found. Control is expart and office will have to schedule return visit. I will also bring harness due to the motor cutting out intermittently. ; ordrng 1 W10899776 (harns-wire) and 1 W11170317 (CONTROL)
Near Lockhart, TX 78644
Thomas L.
Job Details: 01/16/2019
REFRIGERATOR AMANA ASD2575BRW01 Arrived on site for unit not dispensing ice. The customer informed me that the unit is all working properly except for the freezer light. The freezer light is not working. Found that the freezer door switch was frozen in the closed position due to the gasket not sealing properly due to plastic in the way of the door gasket. Corrected situation and unit now operates properly with no water leaks.
Near Round Rock, TX 78665
Jonathan
Job Details: 01/16/2019
REFRIGERATOR MAYTAG MFF2558VEM5 "Arrived on site for refrigerator not cooling. Inspected unit and found ice buildup on evaporator. Performed diagnostics mode and forced defrost cycle. Found no nit not defrosting. Tested defrost sensor in diagnostics mode and found opened or shorted. Will need to replace defrost sensor harness. Will return with control on hand if needed. Spoke with customer on defrosting unit 24 hours before service, had customer sign defrost waiver. Schedule return on Friday the 18th. ; ordrng 1 W11260592 (DEFROST SENSOR WITH HARNESS) and 1 WPW10503278 (CONTROL )"
Near Leander, TX 78641
Paul
Job Details: 01/16/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher not filling with water. Ms stated the builder made sure the wall valve was on and the hose wasn’t kinked. I checked and pressed on the fill valve harness connector. The unit had a pod laying in the bottom and you could tell water has never entered the machine. I ran diagnostics and found no stored error codes. The unit filled with water and completed the cycle. The unit is working as designed. There were no water leaks present at the time of service. I went over use and care tips with mr. Call complete.
Near Austin, TX 78731
Scott
Job Details: 01/16/2019
OVEN KITCHENAID KODE507EBS03 "arrived on site for upper oven liner floor being discolored . Found liner had turned Greyish, but no cracking of paint Called tech line Sr # 7723936891 . Was told that is normal wear and tear . Took quick pics ."
Near Leander, TX 78641
Paul
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator with ice build up in the FC. I found the door gasket not sealing on the top right side. I found large gaps in spots between the chassis and liner. I heated the gasket and it went back to normal and started sealing properly. I sealed the gaps with a factory approved sealant. Call complete. Nobody was available to sign the ticket.
Near Austin, TX 78748
Kevin
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site and found icemaker connection to harness is off, after correcting it is now operating properly. No water leaks from connections at time of service job complete"
Near Austin, TX 78748
Luis
Job Details: 01/16/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for no cool. Diagnosed u it not defrosting. Ran diagnostics control not sending unit into defrost diagnosed faulty main control ohmed sensor out,sensor good. Installed new main control."
Near Cedar Park, TX 78613
Paul
Job Details: 01/16/2019
VENTHOOD UNKNOWN WVU37UC0FS0 Arrived onsite for the vent hood making noise. I found the shroud cracked and hitting the fan blade. The fan assembly needs to be replaced to complete service. Ordering C-NOTES & W11100651 BLOWER-FAN.; ordrng 1 C-NOTES (OFFICE WILL NEED TO RS THE RETURN VISIT.) and 1 W11100651 (BLOWER-FAN)
Near Leander, TX 78641
Lou
Job Details: 01/16/2019
WASHER MAYTAG MVWB725BW0 "arrived on site to inspect washer noise. Upon arrival, the customer advised that the unit is making a new noise that sounds like a squealing pig. The customer provided a video of the unit making the noise and I could hear a loud squealing/screeching noise during agitation. I placed the unit in diagnostics with no error codes. The unit operated as designed. I placed it in manual mode and tested agitation with water in the tub and the unit would make the screeching noise, but faint. I am ordering the tub/bearing assembly and will return with the rotor, stator and suspension kit and scheduled for a 2 hour job..CNOTE LSO. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (LSO) and 1 W10381078 (outer tub)"
Near Austin, TX 78747
Kevin
Job Details: 01/16/2019
WASHER WHIRLPOOL WTW4616FW2 "Arrive on site and inspected washer and found cam is noisy during operation, replaced cam and ran a diagnostic cycle again and found noise has stopped. No water leaks from connections at time of service job complete."
Near Bastrop, TX 78602
Joseph C.
Job Details: 01/16/2019
DRYER WHIRLPOOL WED92HEFW0 "Arrived on site for “noisy operation” complaint. Inspected unit and found sound pad pieces stuffed around edges of motor bracket and loose mounting screws. Removed motor bracket and installed sound pads. Tightened bracket mounting screws. Reassembled unit and performed test run. Dryer vent had been left loose, from previous visit. Reinstalled dryer vent. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Kempner, TX 76539
Al
Job Details: 01/16/2019
WASHER WHIRLPOOL WFW9150WW00 Arrived to inspect off balance washer in spin cycle. I service tested the unit and got F8E3. I replaced both water inlet valves. I checked the pressure switch and disassembled the back panel and cleaned out the rubber boot the pressure sensor is connected to. Reassembled and service tested the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE