Near Cedar Park, TX 78613
Tommy
Job Details: 02/09/2021
ICE MACHINE WHIRLPOOL WUI95X15HZ00 Arrived onsite for ice maker not making ice. Upon arrival found unit recirculating pump wouldnt pump water into unit ice tray. Replaced pump still found unit would not operate. Unit valve drain and compressor all operating as designed. Ordering new pump and control. Office to reschedule.; ordrng 1 W11034363 (Control) and 1 W11325175 (Pump)
Near Pflugerville, TX 78660
Kayman
Job Details: 02/09/2021
COOKTOP WHIRLPOOL WFC315S0JS0 Arrived onsite for range with burners not staying hot. Upon inspection I found the burners working as designed. I found the right rear burners thermal limiter getting stuck when pressed down which can cause the element to cycle off too soon. As per a previous conversation with tech line. I am ordering the right rear element for repair. Element (W11396790) office to R/S due to part availability. ; ordrng 1 W11396790 (Element)
Near Wimberley, TX 78676
Andrew
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KBFN502EPA02 "Arrived on site to test unit for light issues. Found freezer lights, all left RC lights and top two lights out. Called tech line and was instructed to removed all LED modules and check for corrosion on connection. Found no corrosion. Was instructed to replaced bad LED modules. Replaced LED control and modules, cycled power, all light function returned as designed. No leaks detected. Job complete.——————SR#7729958129"
Near Pflugerville, TX 78660
Kayman
Job Details: 02/09/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. After installing the console and main control I was still having trouble getting the unit connected to WiFi so I called techline for assistance. Techline was able to remove the old oven from the account and claim the new console and configuration to match the customers WiFi info. Sterling at techline gave me SR#7729954347 for reference. We were able to get connected to WiFi and the unit is working as designed at this time. Job complete.
Near Lakeway, TX 78734
Robert
Job Details: 02/09/2021
DRYER WHIRLPOOL WED8620HC0 Arrived on job for complaints of damage panel. Confirmed damage was able to push panel out so the customer can use the dryer. ; ordrng 1 W11315726 (panel)
Near Austin, TX 78703
Jacob
Job Details: 02/09/2021
DISHWASHER GE GLD4468R10SS Arrived onsite for unit making a squealing noise when I light wash mode. Tested unit. Could not get unit to make noise. Unit is working as designed. No issues at this time. Job complete.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL KSSO42QTX02 Arrived on site for water/ice not working. Found filter head housing not releasing filter when button was pressed that releases filter. Removed filter housing and installed new filter head housing. Filter releases as designed with new filter head housing. Water still was not coming out of dispenser after filter head housing was replaced. Pulled fridge out from the wall and found valve at the wall was not working. Asked customer to look for any additional valves that may have been turned off in the recent past and none were found. Customer will need to contact a plumber to find out why there is no water coming from the valve at the wall. Job completed.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/09/2021
RANGE WHIRLPOOL WFE515S0ES0 "Arrived on site to, install previous diagnosed part. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.
Near Austin, TX 78717
David S
Job Details: 02/09/2021
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site for dishwasher leaking. I inspected the unit and work area. I found fault code F9e1. I ran the unit through a diagnostics cycle and found it leaking from the sump and motor assembly at the diverter valve.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the dishwasher working correctly, the filter was clogged with oil, instructed customer to clean dishwasher to improve cleaning. Complete"
Near Round Rock, TX 78681
Kayman
Job Details: 02/09/2021
OVEN GE JT915SK4SS Arrived onsite for oven that has power but wont heat. Upon inspection I found the unit not heating so I pulled the unit out and accessed the junction box. I tested voltage at the junction from L1 to L2 and found only 98Vac coming to the unit from the wall. I checked the bake element and it showed good ohms. I also tested the thermal switches and both showed good continuity. I explained that without proper voltage I am not able to make a positive diagnosis
Near Leander, TX 78641
David S
Job Details: 02/09/2021
REFRIGERATOR GE GBSC0HCXCRWW Arrived on site to continue diagnosing the fridge. I gained access to the defrost heater. I removed the defrost heater and tested for continuity. I found none. I replaced the defrost heater. I tested continuity from the control and found it to be good. Job complete.
Near San Marcos, TX 78666
Andrew
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived on site to test unit for not cooling. Found compressor attempting to kick on but was not receiving proper voltage. Removed starter connection and verified it was receiving proper voltage. Needing start device and cap to fix issue. No leaks detected at time of service. Office to reschedule.; ordrng 1 W11092533 (start-dev) and 1 WPW10662129 (capacitor)
Near Austin, TX 78746
Leonardo
Job Details: 02/09/2021
DISHWASHER GE GDWT260R10SS Arrived on site to replace heater and dispenser. Replaced heater and went to replace dispenser and found bracket for dispenser rusted not going to be Able to put back together once its removed. The inner door is rusted too. Also the blower will need to be replace due to rust and making blower not work. Office to reschedule. ; ordrng 1 WD01X10207 (Dispenser bracket) and 1 WD26X10056 (Blower) and 1 WD31X10067 (Inner door)
Near Leander, TX 78641
Lou
Job Details: 02/09/2021
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to inspect gaps in cooktop. Upon further inspection, I found a small gap in the trim pieces approximately 1/8 inch wide at the back right corner of the unit. Also found a smaller gal at the front left corner of the unit between the console and trim. Found the unit is sealed to the countertop with caulking. Theres a gal between the board under the front of the unit under the console so the unit is being supported by the side trim pieces and the back trim. When I lifted up on the console, the gap on the left closed up, so tightening the screws ho,ding the console on would help close the gap. I believe that due to the unit weight being held by the side trim pieces and no support in the front the unit is causing the back right gap in the trim. Ive seen from other units with this same issue that had no support in the front. I took several photos of the unit and the gap in between the cabinet board and the console at the front under the consol
Near Austin, TX 78704
Luis
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for multiple issues. Found broken light housing,found icemaker hanging installed icemaker found damaged shut off arm,ice pan warped. Replaced ice pan ordering housing and shut off arm; ordrng 1 WPW10313917 (Housing) and 1 WPW10474785 (Shut off arm)"
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/09/2021
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to diagnose a cooktop with a burner that is going out before hitting low setting. Found center front valve faulty. Valve will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11381269 (Cf valve)
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for washer making a banging noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F0-E1 cleaning cycle ran with clothes in unit and F8-E3 overflow conditioner. Ran automatic cycle and stopped unit, due to noise. Removed back access panel and found rotor bolt broken.
Near Round Rock, TX 78664
Kayman
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator making loud noise while cooling. Upon arrival I found the FC=2 RC=40. The customer showed me a video of the noise. I accessed the evaporator and found the thermistor not in the correct position so I corrected. I found a full frost pattern but it looks as if the evaporator had thawed and then cooled again leaving droplets of ice on the evap which could indicate a future sealed system issue but as of now. I found the compressor making a slight rattling noise at the initial start up then level out and sound normal. I found the compressor pulling correct amps and was not too hot to the touch. I tried adding some pads to the compressor but I could not get the rattling noise to go away. The unit is otherwise working as designed and no leaks were detected during time of service. Job complete.
Near Austin, TX 78737
Kevin
Job Details: 02/09/2021
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site and replaced all parts recommended by tech line on previous visit. Confirmed washer is operating properly by running test 51 and 52 after replacementJob complete"
Near Harker Heights, TX 76548
Al
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and inspected microwave light issues.Found the light underneath the unit isnt working pointing directly to the relay on the control panel.Unit will require W10824822 to complete the repair. Office to submit to AHS due to parts availability.Needs more work ; ordrng 1 W10824822 (Control Board)
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 Arrived on site for refrigerator not dispensing water or making ice. Customer stated that after unit was delivered that they went to flush water and only got about a half of gallon and unit would not dispense. Inspected unit and work area. Tested dispenser and found no water and could hear inlet valve activate. Traced water from home to single inlet valve. Found home water valve will not shut all the way off. Tested water in bucket and found water going to unit. Tested voltage to single valve and found 60 volts. Found no water moving through single valve and will need to replace. Found no ETA available on part. Office to schedule appointment when ETA is available.; ordrng 1 W11482025 (INLET VALVE )
Near Pflugerville, TX 78660
Kayman
Job Details: 02/09/2021
OVEN WHIRLPOOL WFE525S0JS0 "Arrived onsite for range oven not getting to correct temp. Upon inspection and a brief conversation with the customer I found out that they dont have a complaint regarding the oven heating but they had a home inspector come out who used a infrared temp gun and opened the door to test the unit. She showed me a picture, I advised that this is not the correct way to measure temperature properly in this unit. I did find the right hinge bent and damaged causing the door to pop when shutting. I was not able to remove the door to further inspect the hinge because of this and didnt want to attempt without any parts. I am ordering the hinges for return visit. Hinge (WPW10299224) hinge (WPW10299227). I advised the customer to monitor the unit and let us know if any heating issues arise. Office to R/S due to part availability. ; ordrng 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/09/2021
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for customer complaint of unit not dispensing water properly, found unit is working as designed, showed customer the different functions of the ice and water dispenser. Tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite and verified unit is in good working order, off balance issue and not spinning out. Advised customer on use and care questions regarding drain and spin and loading. Called Steve. Sr7729958826Documented findings.
Near Austin, TX 78738
Brandon
Job Details: 02/09/2021
RANGE WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of broken burner head on front left burner, I replaced burner head, unit tested good. Used WP8286814 from truck stock"
Near Killeen, TX 76549
Tyler
Job Details: 02/09/2021
DISHWASHER HOTPOINT HDA2000201WH Arrived on site for dishwasher working properly. Upon arrival I found after disassembly that the unit was receiving 120 v and timer was suppling power properly. I then found the mound had seized up and gotten stuck. There was also signs of major rust to the silonoid indicating a leak from motor and pump assembly. I was able to unstick the motor and unit is now operational fully. I did not find an immediate leak but due to units age the motor sticking will occur again at some point.
Near Austin, TX 78747
Kevin
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site and replaced all parts recommended by techline on previous visit, customer will monitor refrigerator for correct operation, job complete"
Near Temple, TX 76502
Jonathan M
Job Details: 02/09/2021
WASHER WHIRLPOOL MVWX655DW0 Arrived on site for a washing machine that is making a grinding sound during agitation. Inspected unit and work area. Removed washplate and found wash plate completely stripped. Cleaned off your shaft and found the gearshift also stripped. Advise customer it would be best for her to replace both wash plate and the gear case the same time to avoid further issues down the road. Ordering parts and office will need to contact customer about reschedule date due to an out of stock part. .; ordrng 1 W10902814 (washplate)
Near Moody, TX 76557
Jonathan M
Job Details: 02/09/2021
REFRIGERATOR GE GSS23WGTMBB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced condenser fan and tested unit. Unit is noW working as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 02/09/2021
DRYER WHIRLPOOL WED9050XW1 "Arrived on site and inspected dryer not starting.The units was powering on, confirmed proper voltage from wall to unit.Disassembled and found the unit had a blown thermal fuse. There was a massive amount of lint buildup inside the unit that directly contributed to the failure.I advised the customer to have the ventilation system cleaned to prevent the fuse from failing again.Job complete"
Near Killeen, TX 76549
Al
Job Details: 02/09/2021
OVEN WHIRLPOOL WFE770H0FZ2 "Arrived on site and found F6E1 and F3E0 codes. Customer advised shell preheat the oven and when she opens the unit the over isnt even hot enough to bake anything.
Near Temple, TX 76504
Tyler
Job Details: 02/09/2021
WASHER MAYTAG MVWX655DW1 Arrived on site for washer needing a previously diagnosed defective gear case as well as motor and main control and belt. After installing the necessary parts I was able to reassemble the unit and verified that there’s no longer any weird noises occurring another unit is functioning through the fill agitation and drain cycles as designed. Call complete complete
Near Waco, TX 76705
Jonathan M
Job Details: 02/09/2021
WASHER WHIRLPOOL 1CWTW4815EW1 Arrived on site for a washing machine that won’t drain. Inspected unit into work area. Place unit in Service diagnostics and found an F0 E2 (oversuds) error code. Ran the unit through and auto test and the unit ran as designed except for the hot water valve not bringing in much water. I tested the hot water valve and a manual test. Found the unit still not pouring water in. Remove the waterline from the back of the washer and turn the water valve the wall on while pouring the water into the standpipe. Found the water fluctuating in water pressure and barely trickling out. Found sand build up inside on top of the hot water valve. I advise the customer that they either have sand inside the water line or trash due to the fluctuations of water pressure in water barely pouring out of the water line . I called Whirlpool Techline and spoke to Joel SR# 7729958653. He had me check the dryer for the last load. Found sheets mixed with jeans and shirts. He advised thi
Near Rogers, TX 76569
Tyler
Job Details: 02/09/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher needing previously diagnosed motor. Upon arrival I was able to install the needed motor I then reassemble and test unit. No leaks before during or after repair. And unit functioning as designed call complete
Near Austin, TX 78747
Leonardo
Job Details: 02/09/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas smell when unit is in use. Found gas smell coming from valves and center tubin ordering new valves and tubing office to reschedule. ; ordrng 2 W10814916 (Valve LF RF)s and 2 W10861716 (Valve LR Center)s and 1 W11105201 (Valve RR) and 1 W10514429 (Orifice holder center)
Near Lakeway, TX 78734
Robert
Job Details: 02/09/2021
DRYER MAYTAG MEDB200VQ0 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Killeen, TX 76542
Tyler
Job Details: 02/09/2021
WASHER MAYTAG MVWB835DW4 Arrived on site for washer needing previously diagnosed ui console. After installing console and factory reset I was able to retest and insure washer is fully operational and working as designed call complete.
Near Temple, TX 76504
Jonathan M
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that while that is part of the problem, she’s having a problem with hot water filling her unit and not stopping. Inspected unit and work area. Found hoses on the back of the unit swapped we’re hot water was going into the cold water valve and cold water is going into the hot water valve. Swapped the valves and tested the unit. Found the cold water valve open and not closing and this filling with water when the unit was going into a drain and spin (off balance load). Attempted to remove electrical connection to see if the valve was stuck open or not. Found the valve still allowing water into the unit when no power was being sent. Attempted to use a water valve off of my truck, but found one of the valve solenoids were bad. Ordering water valve and office will need to contact customer about reschedule date due to an out of stock item.; ordrng 1
Near New Braunfels, TX 78132
Noah D
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the fans always running, 13 degrees in freezer and 36 in fridge, spoke with Techline Sr # 7729745412 and was told to order control and check pressures. Office to reschedule ; ordrng 1 SEALEDSYSTEMCHECK (SEALED SYSTEM CHECK) and 1 W10675033 (CONTROL )"
Near Harker Heights, TX 76548
Al
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL W0S51EC0AB01 "Arrived on site and inspected dishwasher not drying dishes.Found the customer had a plastic tub and wasnt purging the hot water before beginning a cycle.Tested the unit and NO errors were discovered.Unit filled, washed, drained and heated as designed.No parts required.Customer satisfied Job complete"
Near Austin, TX 78757
Wesley
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived onsite and found slow drain but completing drain cycle. Advised customer to break down possible blockage with standing vinegar and vinegar wash. All checks good. No visible obstructions. Advised customer on findings and functional status.
Near Killeen, TX 76542
Al
Job Details: 02/09/2021
DRYER WHIRLPOOL MEDC400VW0 Arrived on site to install previously ordered parts.Replaced the door switch and also removed and replaced thermal fuse.Unit now operating properly.Job complete
Near Killeen, TX 76549
Tyler
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW6620HC2 Arrived on site for washer that had a broken Bellow sea. upon further inspection I found the front area of seal was coming off when you open the door and I then replaced the Bellow and tested for leaks and found the unit is fully functional as designed with no issues before during or after call complete
Near Spring Branch, TX 78070
Andrew
Job Details: 02/09/2021
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Arrived on site to test unit for RC not cooling and ice maker in FC not producing. Found RC thermistor readings were off. Replaced RC thermistor which comes as a harness with FC thermistor. Tested unit, damper door was not responding. Replaced damper, tested unit unit works good. Ice maker functioning as designed. But not filling. Removed water line and found it was frozen. Thawed line and still no water to ice maker. Replaced valve and ran diagnostics. Ice maker is working as designed and filling as should. No leaks detected. Job complete."
Near Leander, TX 78641
Lou
Job Details: 02/09/2021
DRYER MAYTAG MGD6230HC0 "Arrived on site to inspect gas dryer tripping breaker. Upon further inspection, customer advised that the unit trips the breaker and does not heat. I found the unit is on a GFCI breaker. Customer advised the outlet and breaker have been replaced. Using my extension cord, I plugged the unit into a non GFCI outlet and tested. Unit is operating as designed, except the burner does not stay on very long. Following the tech sheet for tests 4a-d, I tested all components and all tested good or within range. Watching the burner, the flame only stays on for approximately 8-10 seconds then shuts off and after a few minutes of being off, it will come back on. I am ordering the coils, thermal cutoff and hi-limit thermostat, flame sensor and CNOTE-LSO PER CUSTOMER REQUEST/TRAINING. ; ordrng 1 279834 (Coils) and 1 WP338906 (Radiant sensor) and 1 WP3391912 (Hi limit thermostat) and 1 WP8573713 (Thermal cutoff) and 1 CNOTE (LSO PER CUSTOMER REQUEST/TRAINING)"
Near Austin, TX 78724
Matthew
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW3090JW Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Passed diagnostics without fail. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not drying dishes, upon inspection found the dishwasher working and heating correctly. No issues found. Instructed customer to use rinse aid. Complete"
Near Lago Vista, TX 78645
Lou
Job Details: 02/09/2021
DISHWASHER GE GHDT168V00SS "Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised they recently installed a new disposal. I found water standing in the tub of the dishwasher. Also found that the plug to the disposal was not knocked out. Using a screwdriver and wrench, I tapped the plug out and placed the unit in diagnostics and tested drain and it operated as designed. I tested the remaining components of the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
David S
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for fridge freezing vegetables. I inspected the unit and work area. I found the old fat thermistor still in the unit. I replaced it with a new brass one. I inspected the damper and found it opening and closing with no issues. The fridge is freezing because the old thermistor is out of range. Job complete. No water leaks detected.
Near Temple, TX 76504
Tyler
Job Details: 02/08/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not heating. Upon arrival customer stated that unit would turn on a run but there’s no heat and they noticed that before the new heating issue but it was taking longer and longer to dry the clothes. After disassembling the unit I was able to verify that there is 240 V going from the power outlet through the cord to the terminal as well as timer and other components in the unit also verified that the integrity of the heating element as well as most of the thermal fuse is all working as designed except the high limit thermal cut off located at the upper half of the element air vent. I also informed the customer that she would need to let her property management office know that they need a serious dryer vent cleaning performed that way the repair does not come undone or break once fixed. Spoke with SR who informed me not to re-order the part but to make sure that we were returning with it W10900067; ordrng 1 CNOTE (PER SR PART # W109
Near Austin, TX 78731
Kevin
Job Details: 02/08/2021
VENTHOOD KITCHENAID KVWB400DSS0 Arrived on site and inspected vent hood and found lower chimney is damaged a new one will be needed to correct issue. ; ordrng 2 W11417192 (Lower chimney)s
Near Dale, TX 78616
Noah D
Job Details: 02/08/2021
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to inspect freezer for not cooling correctly, upon inspection found the unit at about 20 degrees, called Techline and spoke with Rich. Techline instructed to replace compressor. Ordering part. Office to reschedule ; ordrng 1 TJ90SF8404 (ACCESS) and 1 W10709968 (DRIER ) and 1 W11189855 (COMPRESSOR )"
Near Austin, TX 78749
Brandon
Job Details: 02/08/2021
DRYER KENMORE 110.450874 "Arrived on site for customer complaint of baffle broken inside washer,
Near Killeen, TX 76549
Wesley
Job Details: 02/08/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived onsite and found control failure constantly cycling on and off. Advised customer that we had a control on order to repair unit, office to reschedule when control is in stock."
Near Hutto, TX 78634
Scott
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site for leaking fridge . Checked all water connection, all dry . Tuned water on ( all connections dry) , tested both dispenser and ice maker , all connections dry . Filled drain & pan , no leaks . IM tested good too , and checked level on maker . All good . All cardboard is dry and show no signs of water . Couldn’t duplicate any leaking . Job complete ."
Near Austin, TX 78739
Leonardo
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found wash motor starting but stopping. Will need new sump and motor
Near Austin, TX 78702
Jacob
Job Details: 02/08/2021
DRYER AMANA NED5800HW0 "Arrived onsite for unit making a buzzing small buzzing noise during operation. Tested unit. Heard small buzzing noise. Looked at unit. Found that the bottom right portion of the cabinet was bent in, took pic of damage. Found loose screw inside the unit and that the screw on the bottom left rear of the cabinet was loose, fixed issues but did not make much of a difference as far as the small buzzing noise. Called Tech line. Told them of issue with the cabinet as well as the side of the unit that was damaged. Said unit is past the 30 day cosmetic and unit is working as designed. Said the damage to the unit could have bent up the pan from underneath causing the small buzzing noise. Got Sr#7729938501. No other issues at this time. Job complete"
Near Austin, TX 78737
Leonardo
Job Details: 02/08/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for console not responding. Test unit and no buttons responding. Turned breaker off for 2 minutes turned unit back on and found f6e0 lost communication. Called Techline and let Techline replaced control board and console. Replaced both parts test unit and unit heated to 350. Job complete. File#7729938905
Near Round Rock, TX 78665
Scott
Job Details: 02/08/2021
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site for dishwasher not advancing . Ran diagnostics got 6-2&6-4 error code . Tested diverter and fill valve motor and checked normal . Checked triac fuse and was not homing correctly. Replaced control and ran diagnostics. All checked normal . No water leaks detected at time of service. Job complete .
Near Dale, TX 78616
Noah D
Job Details: 02/08/2021
RANGE MAYTAG MER6770AAW
Near Austin, TX 78746
Luis
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for door seal issues. Found gasket ripping down seam will need to order a new fresh food door gasket. Still under Costco extended warranty ; ordrng 1 W10830055 (Gasket)
Near Georgetown, TX 78626
Cliff
Job Details: 02/08/2021
FREEZER MAYTAG MZF34X16DW00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure caused by failed control. Replaced control and instructed customer on defrost procedure.Part
Near Temple, TX 76502
Tyler
Job Details: 02/08/2021
WASHER AMANA NTW4516FW3 Arrived on site for washer that customer stated was flashing the lid lock would not operate. Upon rival I found an F5E1 error indicating a lid switch lock fault I didn’t know about the lid switch and could not get any positive readings that indicated the unit was operating correctly I didn’t check voltage going from the main control and found that it was trying to send the proper voltage I then replace a lid lock and reset and reassemble the unit and was able to verify then that the lid lock is fully functional Call complete
Near Waco, TX 76705
Jonathan M
Job Details: 02/08/2021
REFRIGERATOR FRIGIDAIRE PHS69EJSS0 Arrived on site for refrigerator that’s still having a defrost issue. Inspected unit and work area. Was requested to take the amp draw off the heater when the unit was put in a defrost and found 0 A at the defrost heater. Tested voltage going to the defrost heater and found no voltage. Checked voltage from the freezer connector and found little voltage. Video chatted with SW and was asked to ohm out the heater. The heater read 30.1 ohms. Checked the defrost thermostat and found it closed while surrounded by ice. She then had me check continuity through the harness in the cabinet. We found the wires going to the defrost thermostat showing continuity but the brown wire on the heater showing open. She advised that that would make this unit non-repairable due to a broken wire inside the cabinet and this would be designated for non-repair.
Near Austin, TX 78738
Robert
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on job for leaks. Found water dripping from valve. Unable to shut off water or pullout refrigerator. ; saved tckt
Near Buda, TX 78610
Richard
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW72HEDW0 Arrived onsite for the washer not turning on. During testing found that the led light on the ACU is not on . Got good voltage. Will need to replace ACU. Ordering parts and office to schedule. ; ordrng 1 W11031829 (Control board)
Near Austin, TX 78738
Robert
Job Details: 02/08/2021
OVEN GE PT916SM3SS Arrived on job for complaints of control locks up in hi temperature and display F9 cooling fan. Will return with control and fan; ordrng 1 WB26X10264 (fan kit) and 1 WB27T10919 (oven control)
Near Austin, TX 78733
Luis
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for door issues. listened to customer complaint ordering door handles ; ordrng 1 W11045129 (Door handle)
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/08/2021
REFRIGERATOR GE TBX18SIBQRWW Arrived on site for refrigerator RC door not staying closed. Inspected unit and work area. Found cabinet frame was damaged down at lower door hinge ( see SD-QUICKPIC)..Office to collect.
Near Pflugerville, TX 78660
Matthew
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRB322DMHV01 "Arrived onsite for refrigerator making noise when cycling on. Upon inspection found packing material had fallen between the back vent compartment and was making noise. Pulled debris, tested unit and unit is functioning properly. No noise. Job complete"
Near Jonesboro, TX 76538
Tyler
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator not allowing proper light functionality. But arrival found that the power supply and all the LEDs was accurate but the freezer LED had burnt out causing a loss in power to certain lights in the fresh food compartment and then replace the freezer LED I was able to verify that all lights are now functioning 100% as designed. Call complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/08/2021
WASHER MAYTAG MVWB765FW1 "Arrived on site for STOPS AT DRAIN CYCLE - DRN ERROR - TRIES TO RESET POWER BUTTON JUST FLASHES Placed in diagnostics and got F9E1, F9E2. Tested drain pump and it was faulty. Removed drain pump and installed new drain pump. Placed in diagnostics and washer would not spin. Found J4 connector was spread apart from testing the pump with my leads. Adjusted J4 connector and passed through diagnostics without issue. No leaks detected. Job completed."
Near Waco, TX 76712
Jonathan M
Job Details: 02/08/2021
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for an oven that won’t connect to Wi-Fi. Inspected unit and work area. Attempted to connect customer to Wi-Fi and was unable to do so. We called the Wi-Fi connect team and they were unable to connect to the WiFi as well. They advised me to go ahead and replace the user interface again. Replaced console and attempted to connect agin. Do you and it still would not connect even after trying four times. I called whirlpool Techline and spoke to Austin SR# 7729938427. He advised that based on the issue at hand, to replace the antenna in the console together. He did request that we order the Consol through dread care team in case if there’s been any updates to the console. Ordering parts in office will need to contact customer about reschedule date due to limited parts availability.; ordrng 1 W11044576 (antenna) and 1 W11296171 (console)"
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site to test unit for frost building up in RC compartment. Found RC evap thermistor readings were off. Replaced evap thermistor, compartment thermistor and FC thermistor. Put unit into basic defrost mode. No leaks detected at time of service. Job complete."
Near Lakeway, TX 78738
Brandon
Job Details: 02/08/2021
DRYER MAYTAG MDE8416AYW "Arrived on site for customer complaint of squealing noise, found noise coming from idler pulley
Near Austin, TX 78703
Luis
Job Details: 02/08/2021
ICE MACHINE WHIRLPOOL KUID508ESS1 "Arrived on site for no ice. Ran diagnostics found weak connection from starter to,compressor,reinstalled starter compressor powered on diagnosed a defective fan motor not powering on. Installed updated condenser fan assembly ran diagnostics all test passed. ; ordrng 1 W10124096 (Condenser fan motor)"
Near Austin, TX 78739
Luis
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Arrived on site for loud noise in fresh food section. Found evaporator incased in ice per service pointer W11329116C defrosted evaporator installed parts ran unit through diagnostics changed defrost setting to basic repair covered by autho S27311 2xL
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
WASHER MAYTAG MVW7232HW0 "Arrived onsite to install previously diagnosed parts. I removed and replaced the control, gearcase , rotor , clutch, slider and stator. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Most parts were onsite upon arrival. Job complete."
Near Austin, TX 78738
Robert
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on job for complaints of heater not working. Ran diagnostics and found heater working properly. No leaks detected at time of service.
Near Fort Hood, TX 76544
Al
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMH32519HW4 "Arrived on site and inspected microwave heating issues.Unit passed the 2 minute water cup test but fan would only work on LOW setting.Unit will need a new control, a capacitor and diode to complete the repair.Customer advised if she heats up nuggets for her kids the 3rd batch is still cold.Ordering needed parts office to reschedule the customer for return services due to part availability ; ordrng 1 W10850446 (Capacitor) and 1 W11342846 (Control) and 1 W11256462 (Diode)"
Near Austin, TX 78727
David Z
Job Details: 02/08/2021
OVEN WHIRLPOOL WOD51ES4ES01 "Arrived on site to diagnose wall oven that has no power to front panel. Customer says another company came out and said it needed a new front panel. Removed front panel and checked for voltage. Found 120v going into thermal fuse, but not coming out. Checked resistance of thermal fuse and found 480 ohms of resistance, when there should be almost none. This shows a bad thermal fuse. Replaced thermal fuse and retested. Unit powered on immediately. Verified bake and broil in top and bottom oven and all is working as designed. Call complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/08/2021
VENTHOOD UNKNOWN WVU37UC6FS1 "Arrived on site to test unit for noise. Found blower wheel was set right up against blower grille. Adjusted blower wheel, tested unit, unit works good. Job complete."
Near Round Rock, TX 78665
Scott
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for poor heating performance . When heating microwave making strange noises and inconsistent heating performance . Ordering mag cap diode and dampener ( couldn’t hear opening and closing ) and control if needed . Call to set return ; ordrng 1 W10843943 (DAMPENER ) and 1 W11342846 (CONTROL)
Near Round Rock, TX 78664
David S
Job Details: 02/08/2021
DISHWASHER MAYTAG MDB4949SHZ "Arrived on site for dishwasher not cleaning dishes. I inspected the unit and work area. I found fault codes F7e1 no heat, f6e1 low no water, f6e4 open float switch. I ran the unit through diagnostics and found it filling with water. But the wash motor not engaging. I inspected the control and found the terminals for the power and wash motor were corroded. I cleaned off the terminal And reconnected the unit. I found good voltage at the control but the motor still not running. I inspected the wiring harness and found a break in the line for the wash motor. I repaired the line and the motor started running. I put the unit through a diagnostics cycle again and it went through no issues. Job complete. No water leaks detected."
Near Austin, TX 78728
Matthew
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived onsite for microwave/oven wall combo. Tested microwave and got F1E6 error code with “microwave magnetron” in the display . Unit was also not heating. Need to order magnetron , capacitor and diode to have on hand. Tech sheet has potential inverter board or ACU issues could apply. Office to reschedule ; ordrng 1 W11261167 (cntrl-elec) and 1 W11325604 (INVERTER ) and 1 W11346197 (MAGNETRON )"
Near Kyle, TX 78640
Robert
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/08/2021
DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site to test unit for burn smell and not washing correctly. Found heater has plastic burnt onto it. Replaced heater, tested unit, unit works good. No leaks detected. Also found hot water take a very long time to come out of faucet. Advised customer to purge cold water from faucet before starting unit. Job complete."
Near Austin, TX 78705
Jacob
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite to replace capacitor and magnetron. Replaced both parts. Tested unit. Unit tested good. No issues at this time. Job complete
Near Austin, TX 78717
David S
Job Details: 02/08/2021
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site for vent hood not venting properly. I inspected the unit and work area. I found the damper not opening all the way. I replaced the damper and corrected the position of the vent tube in the wall. The unit is working as designed. Job complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Near Austin, TX 78736
Robert
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of noise. Customer had video of issue. will need tub replacement. Pulled top and back inspected all around. Customer video can hear scraping as the basket is moving. Also inspected around the bellow for objects ; ordrng 1 W11287253 (TUB)
Near Round Rock, TX 78665
Scott
Job Details: 02/08/2021
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site for dryer not heating but tumbling. Check voltage at outlet and found one of the legs dropping off. Reset circuit breaker, unit is now heating. No let’s build up at time of service. Job complete."
Near Austin, TX 78738
Robert
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of not draining. Cleared sump and test. No leaks detected at time of service
Near Georgetown, TX 78633
Lou
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site to inspect refrigerator ice maker dispenser not dispensing. Upon further inspection, the customer advised that the ice maker was replaced 4 days ago and does not dispense ice. I tested the dispenser and it is operating as designed. I found that that actual ice maker is not making ice as there were very few cubes in the bin. I placed the unit in diagnostics and checked error codes in test 56 and there were none. I tested the thermistor in test 58 and it is reading good. I tested harvest in test 57 and it operated as designed. I tested the emitter and receiver boards and found that they are reading incorrectly. Removed and replaced the boards rom my van stock (W10898445 & W10870822 ) and tested. Cycled power to the unit to reset controls. Unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
David S
Job Details: 02/08/2021
DRYER WHIRLPOOL MEDB765FC0 Arrived on site to install previous diagnose part. I gained access to the moisture sensor harness and tested both the new and original harness. I am showing the same resistance across both. I replaced the control. I tested the unit and it is working as designed. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect wall oven/microwave combo unit console not responding. Upon further inspection, customer advised that the console controls dont always work and the microwave door doesnt close. The unit is connected to WiFi. I placed the unit in diagnostics and checked error codes and found none. I advised the customer that the console is sensitive and doesnt always respond to every touch and demonstrated.No repairs needed at this time as unit is operating as designed. Job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 02/08/2021
DISHWASHER GE GDT665SSN0SS "Arrived on site for customer complaint of unit not starting, found broken latch, I replaced latch, unit started but wouldnt drain, found failed drain pump, I replaced drain pump unit tested good."
Near Austin, TX 78717
David Z
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site to follow up on dishwasher not draining. On arrival found standing water. Ran unit and hesrd pump running but np draining. Detached drain line from disposal and ran into bucket. Found unit is draining, but slowly. Vacuumed out the drain line and retested. Unit is draining faster, but still not super strong. Vacuumed out again and retested. Slightly stronger. Unit is fully draining the tub, so there was likely an oil or grease buildup. If issue happens again we need to replace the drain pump and also drain lines to eliminate slow drain. No water leaks found at time of service. Call complete."
Near Austin, TX 78705
Jacob
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite, had head of maintenance with me. Checked the unit. Found that the hot water from valve of the wall was not putting out water. No issues at this time. Job complete"