Service History 841

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Killeen, Texas 76542

Tyler

Job Details: 10/17/2022

Arrived on site for range with glass top cracked. Upon arrival confirmed issue and found cause of failure was due to back left burner bubbling/warping until glad spli in half over back left burner. Replaced glass and found no other cause of failures or issues. Call complete

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Manchaca, Texas 78652

Scott

Job Details: 10/17/2022

Arrived on site for range tripping breaker . Outlet is on gfi . Checked main wire and power cord for Amy splices or grounding . Unplugged all connections from control. Plugged unit back in and range is functioning properly . Couldnt duplicate any errors. Did recommend customer have an electrician check breaker and outlet . Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CS

Near Killeen, Texas 76543

Tyler

Job Details: 10/17/2022

Arrived on site for microwave not turning on. Upon arrival confirmed issue and found outlet had partial power coming from one side as well as fuse loose inside of noise filter cause partial connection. Was able to replace fuse and restore power from alternate outlet and found microwave fully functioning as designed. Instructed customer on needing an electrician. Call complete

We serviced a

GE DISHWASHER

Model DDT575SSF0SS

Near Copperas Cove, Texas 76522

Tyler

Job Details: 10/17/2022

Arrived on site for dishwasher with broken soap dispenser. Upon arrival confirmed complaint and found internal spring on dispenser had cracked. Was able to replace dispenser module and reassembled and tested unit. Found no leaks and dispenser functioning as designed. Call complete

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Austin, Texas 78748

Scott

Job Details: 10/17/2022

Arrived on site for burner tops igniter stay on. Found customer is not tuning knobs past ignite when cooking on high. Instructed customer they need to turn past infinite to have burners stop clicking . No gas leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Robinson, Texas 76706

Jonathan M

Job Details: 10/17/2022

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Attempted to jump the icemaker and found that the motor would not turn. Check voltage to the icemaker and found proper voltage. Checked the outlet for polarity and found proper polarity. Replaced the icemaker and tested the unit. The unit began to harvest and fill as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Gatesville, Texas 76528

Jonathan M

Job Details: 10/17/2022

Arrived on site for a refrigerator that has a broken icemaker. Inspected unit and work area. Did confirm the customers complaint and found the tray attach the icemaker had broken and fallen into the ice bucket. Went ahead and replaced the icemaker and round the unit through diagnostic testing. All tests ran as designed. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Liberty Hill, Texas 78642

Kimo

Job Details: 10/17/2022

Arrived on site for a cooktop that had a warped top and Warped panel. Upon arrival I installed new panel and the new Cooktop and found that the fit was normal no gaps. Tested unit several times and found it operating as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Austin, Texas 78745

Scott

Job Details: 10/17/2022

Arrived on site and replaced element under special project. Ran diagnostics per whirlpool specs. No water leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Marble Falls, Texas 78654

Gerry C

Job Details: 10/17/2022

"Arrived to inspect no cool. I found the unit with only 2psi after balanced and pressurized to 140psi. I noted slow loss of pressure and checked the evaporators with leak solution and then filled the condensate pan and found no leaks. I isolated the Yoder and noted a loss of 5 psi in 17 minutes and contacted the tech line, tech Cliff. Advised of findings and tech confirmed a cabinet leak that cannot be repaired. SR# 7734838423. The CX will be contacted by the MFG. No leaks observed during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Austin, Texas 78744

Matthew

Job Details: 10/17/2022

"Arrived onsite to replace faulty latch. Replaced latch and tested. Unit is now functioning properly. Unit auto updated to date and time, shows unit is connected to WiFi. Customer may be having some issues with app. Gave customer WiFi division team contact info. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Liberty Hill, Texas 78642

Kimo

Job Details: 10/17/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new center valve, burner head, caps and a new ignitor. And tested unit and found unit operating as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Kyle, Texas 78640

Matthew

Job Details: 10/17/2022

"Arrived onsite for washer not agitating and stopping. Upon arrival inspected unit. Put unit in diagnostics and found stored error code 7/4 basket re-engagement failure, 6/3 ACU cannot heat MCU, 0/3 overload. Ran auto test and completed however during the switch from agitating to spin the slider kept popping. Eventually would engage and continue with test cycle. Ran normal load and unit would only slightly turn the agitator tower the display cycle complete. Basket would not engage and would not fill with water. Inspected underneath unit and found signs of oil spatter around cabinet. Also oil on rotor. Unit is under 2 yrs old. Customer will be reaching out to manufacturer for possible concession. If not notified customer that it is recommended to replace the Gearcase, control, clutch and slider. Customer to reach out depending on conversation with manufacturer. ."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Austin, Texas 78731

Matthew

Job Details: 10/17/2022

"Arrived onsite for washer making noise on spin cycle. Upon arrival inspected unit. Put unit in diagnostics and found stored error code for Oversuds, lock failure and long fill. Speaking to customer found amount of detergent needed on be reduced and long fill was due to water outage. Checked latch and all was functioning properly. Ran auto test and full speed spin to test for noises. Found no noises causing concern. Instructed customer on cycle selection and detergent use. Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Canyon Lake, Texas 78133

Andrey

Job Details: 10/17/2022

"Arrived on site to to test unit for loose handles, tested unit found loose handles, removed handles and tightened stubs, installed handles, unit is now functioning properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Canyon Lake, Texas 78133

Andrey

Job Details: 10/17/2022

"Arrived on site to test unit for not spinning out clothes, tested unit found actuator not activating, replaced actuator, ran diagnostics cycle and found failed capacitor as well, replaced capacitor, ran diagnostics, all components are working properly, no leaks detected job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ02

Near Blanco, Texas 78606

Andrey

Job Details: 10/17/2022

"Arrived on site to test unit for not dispensing ice, tested unit found ice container hoper broken, replaced ice bin, tested unit, unit is not functioning properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Wimberley, Texas 78676

Andrew

Job Details: 10/17/2022

"Arrived on site to test unit for loose door handles. Tightened screws, unit working as designed. No leaks detected. Job complete."

We serviced a

AMANA REFRIGERATOR

Model ASD2627KES

Near Spring Branch, Texas 78070

Andrey

Job Details: 10/17/2022

"Arrived on site to test unit for leaking water, tested unit found ice maker fill tube has popped out from ice maker causing water to fill into freezer, secured tube properly ran diagnostics cycle with customer present, ice maker completed diagnostics cycle and filled with water with no issues or any leaks, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Round Rock, Texas 78664

Cliff

Job Details: 10/17/2022

"Arrived on site to replace previously ordered parts for dishwasher. Replaced tub, door panel, and in insulation blanket. Tested unit and all is working properly at this time. No leaks were found at time of service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Wimberley, Texas 78676

Andrey

Job Details: 10/17/2022

"Arrived on site to replace previously diagnosed inlet valve, line hose and pressure regulator, replaced parts, ran harvest and water fill, unit now filling proper amount of water, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Gatesville, Texas 76528

Jonathan M

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and coupler and vacuumed the unit down to -31 psi. Unit health pressure for 20 minutes. Charged the unit up with R600 and found he unit operating and cooling as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Gatesville, Texas 76528

Jonathan M

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed parts. Found a crack on the filter dryer indicating a leak from the dryer. Went ahead and replace the compressor, dryer, and coupler and vacuum down the unit. The unit held pressure for 20 minutes without dropping pressure. Charge the unit up and found the unit cooling an operating as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Leander, Texas 78641

Lou

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the thermal fuse and tested. Unit is operating as designed. I recommended the customer have their vents checked/cleaned and provided a referral due to the fuse going bad. No lint observed during service, job completed"

We serviced a

KENMORE DRYER

Model 110.6613241

Near Georgetown, Texas 78628

Lou

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the interior light bulb and tested. Customer advised that the unit is not heating at all. I opened the unit door and pressed the door switch closed and tested. I found the heating element illuminating in the back left corner vent. I demonstrated for the customer and recommended they have the vents cleaned. No lint observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Leander, Texas 78641

Lou

Job Details: 10/17/2022

"Arrived on site to inspect microwave light not turning off/on. Upon further inspection, I tested the unit and found it heating properly. I tested the venthood light and found it would not come on. Removed b cover and found the bulb not installed all the way into the socket. Screwed it in further and retested and found the light will turn on, but wont turn off. Inspected the main control and found the relay bad. Removed and replaced the main control and retested and unit is operating as designed. Job completed."

We serviced a

JENN-AIR RANGE

Model JGCP436HL00

Near Georgetown, Texas 78628

Lou

Job Details: 10/17/2022

"Arrived on site to inspect cooktop burners not igniting properly. Upon further inspection, I tested all burners (6) and the front left and center burners took too long to ignite. I inspected the ports and adjusted and retested and they continued to fail. I removed and replaced the burner heads and retested. I adjusted the flames on all burners on the simmer modes and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Jarrell, Texas 76537

David Z

Job Details: 10/17/2022

"Arrived on site to diagnose refrigerator that was having issues dispensing ice, and leaking from ice door. Examined and tested unit and found the ice door was slow to close, and likely causing a significant air leak if it's not fully sealing. This would cause the ice to melt and stick on the chute. Replaced ice door assembly and tested. Found good seal. Unit working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, Texas 76504

David Z

Job Details: 10/17/2022

"Arrived on site to diagnose refrigerator that has an unusable UI / can't dispense water. Examined panel and found it is on, but none of the buttons respond. I checked the water dispenser paddle and found it was depressed some, and not able to swing out to reset position, causing the UI to lock. Replaced ice door assembly with dispenser paddles and retested. Found the UI responsive and the paddle isn't sticking anymore. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Jarrell, Texas 76537

David Z

Job Details: 10/17/2022

"Arrived on site to diagnose dryer that is not drying well / no heat. Tested unit and found I did have heat, but almost no airflow. Disconnected vent and ran unit and found unit is venting properly, indicating there is a large obstruction in the walls or vent. Advised to contact builder for assistance. Unit is working as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Leander, Texas 78641

Vincent

Job Details: 10/17/2022

"Arrived on site for washer, inspected unit and work area. CX complaint was unit not draining in specific cycles. Entered diagnostics and found error code F5E2 for lock failure. Tested unit and found it draining properly. Inspected drain hose and found it pushed in to the drain about 3 feet witch can cause unit to stop draining when theres excessive sud in the drain and not enough air to allow it to drain properly. Unit is operating as designed at this time. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Cedar Park, Texas 78613

Vincent

Job Details: 10/17/2022

"Arrived on site for refrigerator, inspected unit and work area. Replaced right door and nameplate. Installed the original door gasket and tested. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Cedar Park, Texas 78613

Vincent

Job Details: 10/17/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was the icemaker making loud noises. Tested icemaker and when unit would call for water it would make loud noises at the valve. Replaced the valve and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2670XEM0

Near Round Rock, Texas 78681

David S

Job Details: 10/17/2022

"Arrived on site for icemaker leaking. I inspected the unit and work area. I found the ice maker dripping water out during a fill. I replaced the icemaker, under the one year warranty. The unit is now working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ04

Near Austin, Texas 78741

Scott

Job Details: 10/17/2022

"Arrived on site for ice maker making too much ice . And crisper still freezing over on right side . Found bail arm on IM not attached, put arm pack into place . Also found freezer set to 7 . Reset back to recommended settings . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Cedar Park, Texas 78613

Vincent

Job Details: 10/17/2022

"Arrived on site for freezer, inspected unit and work area. Gained access to compressor and installed new one. Vacuumed the system and charged with R600 43g. Instructed CX to allow unit to cool for 24hrs before using. No leaks where observed during time of service. Job completed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Lago Vista, Texas 78645

Vincent

Job Details: 10/17/2022

"Arrived on site for dishwasher, inspected unit and work area. Gained access to the heating element to replace the new and improved one. Tested unit after replacing, unit is now opens designed. No leaks where observed during service. Job completed."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Austin, Texas 78739

Kevin

Job Details: 10/17/2022

"Arrived on site and inspected washer and found gear case is leaking, replaced gear case, slider, and wash plate and it is now working properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, Texas 78739

Kevin

Job Details: 10/17/2022

"Arrived on site and inspected the dishwasher and found the left hinge spring has popped out of place, reset it and dishwasher door is now operating normally, job complete"

We serviced a

WHIRLPOOL RANGE

Model KFDC558JSS01

Near Spicewood, Texas 78669

Kevin

Job Details: 10/17/2022

"Arrived on site and adjusted burner heads until the ignite within eight seconds, sent a short video to KB/service management. Disassembled and rebuilt and Replaced hinges on door. Door still does not sit flush with other door and when closing it is still uneven, door does close properly however and light turns off. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model KRFC302ESS06

Near Spicewood, Texas 78669

Kevin

Job Details: 10/17/2022

"Are builder called in wrong refrigerator for service, the correct refrigerator is a different manufacture, job complete"

We serviced a

MAYTAG WASHER

Model MFW9700SB1

Near Austin, Texas 78731

Matthew

Job Details: 10/17/2022

Arrived onsite for washer leaking. Upon arrival inspected unit. Removed lower panel to inspect for leaks. Upon startup could see t steady drip coming from the door itself. Water is infiltrating the door and dripping down the frame of the cabinet. Larger loads or higher water levels will make the leaks worse. Can not guarantee a good repair at this time . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Manchaca, Texas 78652

Matthew

Job Details: 10/17/2022

Arrived onsite for unit not cooling in either section. Upon arrival inspected unit. Found unit powered on but compressor not running. Verified 120 vac to inverter. Unit having compressor issues and will need compressor replacement. Need to contact claims department for possible coverage. Will notify customer of outcome.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2454GRW

Near Austin, Texas 78731

Paul

Job Details: 10/17/2022

Arrived onsite for a refrigerator leaking water out of the front at the bottom. I found the evaporator drain plugged with permagum. I removed the permagum and all the ice. Call complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM0

Near Austin, Texas 78749

Leonardo

Job Details: 10/17/2022

Arrived on site to test unit for unit leaking. Test unit and found unit over sudsing even when no soap is out in there. Advised customer to run unit for 2-3 times with out soap to get rid of the old soap

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AS00

Near Wimberley, Texas 78676

Andrew

Job Details: 10/17/2022

Arrived on site to test unit for not heating properly and error code f1e5(inverter board failure). Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Driftwood, Texas 78619

Andrew

Job Details: 10/17/2022

Arrived on site to test unit for lights not working properly. Replaced all 12 led modules per service pointer W11606409. Unit now working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Wimberley, Texas 78676

Andrew

Job Details: 10/17/2022

Arrived on site to test unit for f9e1 error. Found tub had water and wires to drain pump were cut. Fixed wiring with spade connection. Unit working as designed. No leaks detected.

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Waco, Texas 76706

Jonathan M

Job Details: 10/17/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Round Rock, Texas 78664

Maurice R

Job Details: 10/17/2022

Arrived on site for washer previously diagnosed pats. On arrival installed the actuator in unit and tested. Tested unit in diagnostics mode and everything worked as designed. The unit is working as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model RM235PXK

Near Austin, Texas 78746

Matthew

Job Details: 10/17/2022

"Arrived onsite for oven door falling apart. Upon arrival inspected unit. Found door laying on floor in pieces. Was able to attach door glass and frame back together but trim holder and left hinge is failed. Door is very fragile. Recommended customer not use, or to use with extreme caution. Parts not available for older oven. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Bastrop, Texas 78602

Joe Z

Job Details: 10/17/2022

"Arrived onsite for Not Spinning or Wet Clothes at the End of the Cycle. Upon arrival, ran automatic cycle and all components operate correctly. Customer stated that the issue only happens when washing oversized blankets. Instructed customer about wash sizes and cycles. There is no repair to be made at this time. No leaks present at this time. Job complete .

We serviced a

LG DRYER

Model DLE2516W

Near Austin, Texas 78702

Wesley

Job Details: 10/17/2022

"Arrived onsite for noisy dryer operation and heating concerns. Found unit had airflow restriction. Once resolved the heating function resumed normal operation. For the noise, the rollers, the pulley assembly and a new belt. completed repair and tested unit. All checks good. Unit is now operating properly and smoothly."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Blanco, Texas 78606

Andrey

Job Details: 10/17/2022

"Arrived on site to test unit for knocking noise, tested unit found failed gear case and slider rattling, replaced parts, ran unit through 3 diagnostics cycles with customer present, all components activating properly, no knocking and thumping noise present, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Georgetown, Texas 78628

Lou

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the mullion being damaged, I removed and replaced the mullion and placed some grease at the top hinge and pivot block and tested door operation. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW9640XW00

Near Georgetown, Texas 78628

Lou

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the bellow being torn, I removed and replaced the bellow and sealed the fill tube from the dispenser to the bellow and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

We serviced a

KENMORE WASHER

Model 796.403189

Near Georgetown, Texas 78628

Lou

Job Details: 10/17/2022

"Arrived on site to inspect washer bellow. Upon further inspection, I found the unit bellow dirty and customer requested to replace it. I removed and replaced the bellow and tested the unit in diagnostics. Unit is operating as designed. I made recommendations for use and care of the bellow & unit. No water leaks observed during service, job completed."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Liberty Hill, Texas 78642

Lou

Job Details: 10/17/2022

"Arrived on site to inspect dishwasher with no power. Upon further inspection, I attempted to test the unit and found the control panel did not respond. I checked voltage at the junction box and got no reading. I found a switch on the wall to the right of the unit and turned it on which provided 122V, but the unit continued to fail. I checked voltage at the control and got nothing. When I checked the harness at the junction box again, sparks came out of the wire nut for the neutral wire and I noticed the wire cover was a dark white and not bright. I cycled power to the unit and removed the wire nut and found the wires had shorted. I cut the wires back and re-wired the harnesses and cycled power, at which time, the unit came on. I tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model GU980SCGS3

Near Georgetown, Texas 78628

Lou

Job Details: 10/17/2022

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found no water in the tub. I placed the unit in diagnostics and tested and it operated as designed. I removed the check valve and found a small washer and other debris inside. Removed the debris and retested and unit continues to operate as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Jarrell, Texas 76537

David Z

Job Details: 10/17/2022

"Arrived on site to diagnose refrigerator intermittently freezing items, mostly deli drawer and by the vent. Examined unit and found Temps good at this time, however all shelves have items shoved against the back wall, causing cold pockets. Icemaker housing is not leaking cold air, thermistors are checking good, damper is operating as designed with no sign of failures. Advised customer that the obstructed channels are causing items to freeze, and anything placed in front of the vents will freeze. Unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Austin, Texas 78745

Scott

Job Details: 10/17/2022

"Arrived on site for washer door not opening . Powered unit up and door latch would just click and stayed locked . Ran diagnostics got latch error codes . Replaced latch . Ran diagnostics all checked Collected 343.64 AUTHO 3UR339. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC1

Near Round Rock, Texas 78681

David S

Job Details: 10/17/2022

"Arrived on site for Maytag washing machine leaking. I I inspected the unit and work area. I put the unit into diagnostics and found the inlet valve leaking. I installed a new inlet valve. I retested the unit and found it working properly.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FKCH17F7HWC

Near Round Rock, Texas 78681

Vincent

Job Details: 10/17/2022

"Arrived on site for freezer, inspected unit and work area. CX complaint was unit not freezing. Freezer is a dual setting unit it can be a Stan alone freezer or refrigerator. Found unit disassembled by CX. Tested amp draw and started at 1.2 amps and then it would drop to 0.92amp. Compressor was extremely hot. Frost pattern would start out good but about half way on the evaporator no frost would be shown. Unit would need a sealed system repair. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN506ESS01

Near Wimberley, Texas 78676

Andrew

Job Details: 10/17/2022

"Arrived on site and replaced LED modules per special project. Tested unit, unit now working as designed.

We serviced a

KITCHENAID ICE MACHINE

Model KUIA18PNLS4

Near Austin, Texas 78738

Kevin

Job Details: 10/17/2022

"Arrived on site and inspected ice machine and found recirculating pump is running but there is not enough water in the reservoir and it is just pulling air. Found a slab of ice partially melted over cutting grid and another complete slab of ice behind it. Also found drain pump is dripping water. Removed drain pump completely reset all hoses and it is no longer dripping. Removed cutting grid and found large amount of calcium deposits keeping sheet of ice from sliding forward. Also found cutting grid connector is failing, took one picture. Also found evaporator thermistor is reading open so icemaker is only running in timed cycle.

We serviced a

WHIRLPOOL DRYER

Model WED6600VW0

Near Dripping Springs, Texas 78620

Kevin

Job Details: 10/17/2022

"Arrived on site and inspected dryer and found cut off has failed, also found Lint shoot is blocked with a large lint buildup. Took pictures. after replacement dryer is working properly, took one picture, Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Hutto, Texas 78634

Cliff

Job Details: 10/14/2022

Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting part found gasket damaged at corner and it will need to be reordere; ordrng 1 W10846057 (Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, Texas 78723

Matthew

Job Details: 10/14/2022

Arrived onsite to replace parts designated by techline. Removed fan from equation and did not change anything. Replaced UI and control and compressor tried running but only rattled loudly for about 10-15 seconds. Called tech line for assistance. Tech diagnosed a bad compressor. Recommended replacing inverter and compressor at the same time. provided SR 7734235126. Office to reschedule ; ordrng 1 W11455472 (Compressor) and 1 W11320585 (Inverter) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Woodway, Texas 76712

Jonathan M

Job Details: 10/14/2022

Arrived on site for a refrigerator that is not cooling the refrigerator section. Inspected unit and work area. Did confirm the customers complaint and found the refrigerator at 53?F. Check the freezer and found evidence of a defrost issue. Ran unit through diagnostics and found an open defrost sensor. Found the defrost sensor covered in ice. Ordering the evaporator fan assembly and returning with the control. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11578030 (Evaporator fan assembly)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Austin, Texas 78744

Matthew

Job Details: 10/14/2022

Arrived onsite for oven not heating and light staying on. Upon arrival inspected unit. Found latch assembly not functioning. Switches will not engage/disengage. The control then senses the door as open and will not heat. Ordering Latch assembly. Customer also having connectivity issues for WiFi. Has tried troubleshooting but cannot connect. Bringing back UI console. May need to contact WiFi team or tech line if still having issues. Recommend 2 hr. ; ordrng 1 W10883049 (Latch) and 1 2hr (2hr)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Georgetown, Texas 78626

Maurice R

Job Details: 10/14/2022

"Arrived onsite for previously diagnosed parts. Installed parts, tested unit in diagnostics mode and the arm is working as designed. The last step of the diagnostics mode there is a clicking noise as it is draining the unit. Sounds like drain pump is having a issue. Ordering pump.; ordrng 1 Researchdrainpump (Marcones is down can not order pump.Part list #W11035709)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL

Near Austin, Texas 78731

Wesley

Job Details: 10/14/2022

"Arrived onsite for leaking dishwasher and found unit leaking from crack in tub seam. Ordering tub to repair, advised against using the dishwasher before tub has been replaced. Office to reschedule. ; ordrng 1 WPW10681514 (Tub)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM704KPS

Near Johnson City, Texas 78636

Leonardo

Job Details: 10/14/2022

Arrived on site to test unit for dented panel. Ordering new panel office to reschedule ; ordrng 1 W11416785 (Panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Manor, Texas 78653

Matthew

Job Details: 10/14/2022

"Arrived onsite for refrigerator not cooling in either section. Upon arrival inspected unit. Found compressor not powering on and could not hear condenser fan. Pulled unit for inspection. Found manufacturer rubber pad caught in between fan blades. Inverter had condensation throughout. Appears fan stopped, and cussed compressor to overheat and shorted the inverter. Checked windings and all were good. Checked each pin to compressor and was OL. Ordering inverter. Office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Manor, Texas 78653

Matthew

Job Details: 10/14/2022

Arrived onsite to replace faulty console. Upon unpacking new console found it was incorrect. Need to re order stainless console. ; ordrng 1 W11600321 (Console stainless)

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS01

Near Lakeway, Texas 78734

Leonardo

Job Details: 10/14/2022

Arrived on site to replace console. Customer inspected console and found scratches on left side. Will order new console office to reschedule ; ordrng 1 W11402036 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near San Marcos, Texas 78666

Andrey

Job Details: 10/14/2022

"Arrived on site to test unit for door fallen off, tested unit RC door fell off due to bottom hinge housing completely broken, will need new RC door to fix issue, ordering door, office To get approval and reschedule; ordrng 1 LW11038910 (RC door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, Texas 78749

Scott

Job Details: 10/14/2022

Arrived on site for vibration noise and also doors not leveled . Ran diagnostics all fan checked normal. Did find right back corner of unit is not touching floor . Ordering shims . No water leaks detected at time of service. Call to set return ; ordrng 1 4387828A (Shims)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, Texas 78754

Joe Z

Job Details: 10/14/2022

"Arrived onsite for Not Cooling. Upon arrival inspected unit and is hot in both boxes. There is no frost on evaporator. Inspected compressor. Compressor pulls 8 amps and immediately shuts off. Need to order sealed system repair. This is a r600 system . Ordering compressor, access valve, uV drier, nitrogen, and r600 kit. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Austin, Texas 78747

Matthew

Job Details: 10/14/2022

"Arrived onsite for washer not draining and long drain error code. Upon arrival inspected unit. Found in test mode drain would not energize. Inspected underneath unit and found drain pump cover bent and broken off. Wire connector was loose. Reconnected harness but still would not energize. Ohmed pump and got 21 ohms, good. Checked for voltage at pump when activated and got not voltage. Ohmed pump from control and found OL. There is a break in the harness. Ordering lower harness and bringing back pump. Office to reschedule as there is no timeline for lower harness. ; ordrng 1 W11590868 (Lower harness)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Leander, Texas 78641

Paul

Job Details: 10/14/2022

"Arrived on site for washer, inspected unit and work area. CX complaint is that UI does not work and unit starts draining on its on. Found 4.97VDC going to the UI. Ohmed out drain pump at 20.4 ohms and found it out of range. Will need to return with a new UI, drain pump, and control. Awaiting parts authorization through the office. Office to RS.; ordrng 1 W11112662 (UI) and 1 PartsAuthorization (Parts Authorization)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Kyle, Texas 78640

Kevin

Job Details: 10/14/2022

"Arrived on site and inspected washer and found F0E7, F0E9 F0E5, The previous technician has been here when it was a cash call and found the gear case is leaking oil. Took pictures washer will need to be rebuilt to correct it; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10734521 (Slider) and 1 W10902814 (Washplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Austin, Texas 78744

Scott

Job Details: 10/14/2022

"Arrived on site replaced hub , washplate, cam . Will need to reorder gearcase sent wrong gearcase . . Call to set return ; ordrng 1 W10006481 (Gearcase)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near Killeen, Texas 76542

David Z

Job Details: 10/14/2022

"Arrived on site to diagnose range throwing F1E0 error. On arrival attempted to power cycle the unit and run. Can not get any oven functions to work. Polarity and wiring good. Orsering new control to resolve, F1E0 is internal control failure. Office to schedule when we get parts. ; ordrng 1 W11544349 (Control) and 1 W11452622 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, Texas 76504

David Z

Job Details: 10/14/2022

"Arrived on site to diagnose refrigerator that is not cooling. Examined unit and found the freezer evap completely frozen over and had an inch of ice on the outside of the evap cover. Removed evaporator cover and found the defrost heater and part of the harness unplugged, probably due to ice. The fan is not running either. Fan is getting power but won't move. Ordering new fan, harness, control and thermistor for return visit. Advised customer they must defrost prior to return visit. Office to schedule when we have all parts. ; ordrng 1 W11581973 (Freezer Harness) and 1 W11559968 (Freezer Fan)"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Hutto, Texas 78634

Cliff

Job Details: 10/14/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure caused by thermistor and wiring harness failure. Both parts will need to be replaced to complete repairs and office to set return appointment. Homeowner will thaw unit minimum of 24hrs and has signed waiver.; ordrng 1 WPW10384183 (Thermistor) and 1 W11581973 (Harness)

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Lampasas, Texas 76550

Tyler

Job Details: 10/14/2022

"Arrived on site for dishwasher not drying dishes well, UI panel peeling, and upper rack rusting. Upon arrival confirmed issue and found moisture had gotten into the UI panel leading to the glue is heating up and causing a way to peel off. Also found upper rack rusting on the front left corner. Was able to replace UI panel and verify the door code seal properly in fixed position to prevent further moisture from getting inside. Tested the heating cycle of the dishwasher and found it fully functioning as designed with proper amperage and voltage and instructed customer on best methods and adequate amount of time needed to allow unit to cure rinse aid to help heating process and then reported findings to techline Robert sr#7734820601. The office to reschedule with customer wants availability of upper rack is known.; ordrng 1 W10909088 (Upper rakc)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Waco, Texas 76705

Jonathan M

Job Details: 10/14/2022

"Arrived on site for a refrigerator that is leaking water out of the freezer, has light scrubbing inside of the refrigerator and freezer sections, and is not able to dispense ice. Inspected unit and work area. The customer advised of the ice container is broken and theyre unable to dispense ice. Checked the dispenser motor and found that energy was being supplied but the motor would not turn. Did verify the impeller would be able to be removed. Confirm the ice container issue and checked the lights. Replace the freezer light and then the refrigerator lower light and found neither of those lights causing the lights to flicker. I also steamed out the ice buildup underneath the freezer evaporator and cleared out the clog and the drain tube. Ordering the dispenser motor, ice container, and refrigerator light module for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10558423 (Ice container) and 1 WPW10317991 (Dispenser motor) and 1 WPW10515058 (Refrigerator light)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM7

Near Robinson, Texas 76706

Jonathan M

Job Details: 10/14/2022

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that both refrigerator and freezer sections are cooling and operating as designed. They just do not have ice production. Turned the icemaker on and found the unit harvesting but never calling for water and the icemaker would not stop harvesting. I did advise the customer the issue would be with her icemaker but could not determine any potential problems with the valve due to the icemaker being broken.

We serviced a

GE REFRIGERATOR

Model PYE22PMKFES

Near Austin, Texas 78702

Luis

Job Details: 10/14/2022

"9244Arrived on site for water leaking. Found moisture between dispenser housing and door,insulation in door and will need a new door. U

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Austin, Texas 78725

Joe Z

Job Details: 10/14/2022

"Arrived onsite for RC not cold enough. Upon arrival inspected unit and found evaporator completely covered in ice. Tried to run diagnostics and control would not allow. Need to order harness and heater and return with prescreen parts to complete repair. Let tenant and landlord know to unplug unit for at least 24 hours to low evaporator to thaw and run towels around bottom. ordrng 1 W11545823 (Harness) and 1 WP2323198 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Cedar Park, Texas 78613

David S

Job Details: 10/14/2022

"Arrived on site for whirlpool refrigerator not producing ice. I inspected the unit and work area. I ran diagnostics and found e2 motor lost position when testing the icemaker. I forced an icemaker harvest and found the motor would not start moving until pressure was applied, indicating a bad ice maker motor. I tested the ice maker fill, and found it filling with water when called for. ordrng 1 W11579560 (Icemaker)"

We serviced a

JENN-AIR OVEN

Model JJW2827DS03

Near Waco, Texas 76701

Jonathan M

Job Details: 10/14/2022

"Arrived on site for a wall oven that is flashing an F2 E1 (UI stuck key) error code. Inspected unit and work area. Did confirm the customers complaint. Attempted to place the unit in a big cycle and found the unit flashing the error code over and over again despite me trying to clear it. The unit will need a new user interface for repair. Ordering the user interface assembly in the office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 W11236899 (UI)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Georgetown, Texas 78633

Lou

Job Details: 10/14/2022

"Arrived on site to inspect range cooktop warning signals of hot cooktop wont turn off. Upon further inspection, I tested all burners and all are operating as designed. I cycled power and disconnected the left burner switches and found the warning lights on the control did not turn off. I cycled power and reconnected the switches and disconnected the two right switches and cycled power and found the lights turned off. I found a small burn mark on the front right switch. I cycled power and reconnected the back right switch and cycled power and found the warning lights remained off. I found the front right burner switch has shorted. I am ordering the right front infinite switch and scheduled return service ; ordrng 1 WP3149400 (Right front infinite switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near San Marcos, Texas 78666

Andrew

Job Details: 10/14/2022

Arrived on site to test unit for tripping breaker. Isolated all components and found icemaker is the issue for tripping. Recommend replacing ice maker and harness. ordrng 1 W10838084 (Harness) and 1 WPW10300022 (Icemaker)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Dripping Springs, Texas 78620

Kevin

Job Details: 10/14/2022

"Arrived on site and found customer is experiencing lights flickering in certain rooms during the agitation cycle. Set washer to run on a normal cycle. Pulsing lights is observable, inspected lower assembly and found gear case is leaking oil. Spoke with GC and lights are likely pulsing due to motor pulling too many amps. It is probable that replacing the gearcase can solve this issue, At minimum woud need to replace Gearcase. Would also bring back rotor, stater, clutch if needed.

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Georgetown, Texas 78628

Kimo

Job Details: 10/14/2022

Arrived onsite for cooktop that is flashing f47..upon inspection I found that the fuse was blown (the one the Lays horizontally on the board) by following the tech sheet; ordrng 1 WPW10328492 (FUSE-THRML)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Hutto, Texas 78634

Cliff

Job Details: 10/14/2022

Arrived on site to diagnose a microwave that has burning odor. Found cavity t-stat burnt and it along with wiring will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 W11033422 (Harness) and 1 W11568584 (T-stat)

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSP00

Near Austin, Texas 78717

Paul

Job Details: 10/14/2022

"Arrived onsite for a wall oven displaying and F6E8 & F6E0 error. I found both fuses had blown and the filter board was not passing L1. I found the primary interlock switch was stuck in the open position and the monitor switch was also stuck and defective. Both fuses, the filter board, and the interlock harness will need to be replaced Ordering time delay fuse & filter board. Marking the other fuse and interlock harness as use on return visit. Office to RS.; ordrng 1 W10853613 (Filter control) and 1 WPW10017410 (Time delay fuse)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Austin, Texas 78726

David S

Job Details: 10/14/2022

"Arrived on site for dishwasher leaking. I inspected the unit and work area. i found the spray arms clear. I gained access to the inner door, I found broken pieces of the bottom door seal in the tray bottom. I ran a diagnostics cycle and found water filling up to much and spilling over. ordrng 1 W10909089 (Bottom for seal)"