Near Austin, TX 78748
Luis
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for no cool. Removed deli drawer and door,checked evaporator found traces of oil on drip pan. No frost on evaporator diagnosed a refrigerant leak. Ordering an evaporator,compressor,filter drier and access valve. ; ordrng 1 2HRS (2HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (COMPRESSOR) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Near Cedar Park, TX 78613
Paul
Job Details: 06/10/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for a range with the door not closing. I found the loaded hinge had broke. I replaced the door hinges with a kit. The door is working as designed. Call complete.
Near Austin, TX 78702
Jacob
Job Details: 06/10/2020
DRYER MAYTAG MGDC465HW0 arrived onsite to replace seal in unit. Replaced seal. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/10/2020
DRYER SAMSUNG DV42H5200EW/A3 "Arrived on site for dryer not heating. Performed diagnostics and tested voltage to unit, found 240 volts. Removed top and gained access to control. Tested fuses and heating element. Found heating opened/ failed. Removed failed element and installed new. Assembled unit and tested operation. All tested good.
Near Seguin, TX 78155
Noah D
Job Details: 06/10/2020
OVEN WHIRLPOOL WOD77EC0HV01 "Arrived on site to install ACU and test unit, upon inspection found the wrong supplemental board was given, tested with a new main board and got same problems and error code, ordering control and blower fan. Office to reschedule. Place on cancellations; ordrng 1 W11248652 (BLOWER) and 1 W11261164 (SUB CONTROL )"
Near Round Rock, TX 78665
David S
Job Details: 06/10/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to install previous diagnosed parts. Removed the old orfice and replaced with new. I tested the units operations and found all burners light properly. Job complete.
Near Spicewood, TX 78669
Luis
Job Details: 06/10/2020
REFRIGERATOR GE ZISS42NCASS "Arrived on site for cooling complaint. Found mullion divider extremely hot to the touch,removed compressor cover,compartment extremely hot,pierced low side pressure reading +10psi diagnosed clogged condenser coil. Removed obstruction and cleaned condenser pressure reading good,good air flow through compressor compartment frost forming on evaporator."
Near Spicewood, TX 78669
Brandon
Job Details: 06/10/2020
OVEN GE JTP47SC1SS "Arrived on site for customer complaint of units lights not working, I found faulty light sockets, I replaced light sockets, unit tested good."
Near Spicewood, TX 78669
Brandon
Job Details: 06/10/2020
ICE MACHINE KITCHENAID KUIS155HLS2 "Arrived on site for customer complaint of no ice complaint, found failed valve and customer wanted tubing replaced. Also found broken drain pump when pulling out the unit. Ordering drain pump. ; ordrng 1 1901A (pump) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Driftwood, TX 78619
Robert
Job Details: 06/10/2020
OVEN KITCHENAID KEBS109ESS00 Arrived on job for complaints of no power. Found fuse open. Replaced fuse. After replacement test operation.
Near Pflugerville, TX 78660
Kayman
Job Details: 06/10/2020
RANGE WHIRLPOOL WFE525S0JB0 Arrived onsite for oven range with dented panel. I replaced the panel and unit is dent free and working as designed. Job complete.
Near Austin, TX 78717
Paul
Job Details: 06/10/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for a range with know issues. I found the right side knobs in a bind with the valve stems because the right side control panel bracket was bent and the screws for the bracket were stripped causing the panel to buckle. I removed the existing panel, straightened the brackets and replaced the panel. The knobs and valves are working as designed. Call complete."
Near Austin, TX 78703
Wesley
Job Details: 06/10/2020
WASHER MAYTAG MVWC565FW1 Arrived on site and found unit operating with hot valve leak into basket. Replaced valve. Unit is now operating as designed.
Near Temple, TX 76502
Al
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to install previously ordered part.Removed and replaced the new pump and motor recently installed.Found the screws that hold the clips in were all stripped causing the leaking.Reassembled and tested and unit tested as designed.All water lines were dry at the end of service
Near Dripping Springs, TX 78620
Robert
Job Details: 06/10/2020
DRYER WHIRLPOOL WED9400SW0 Arrived on job to replace control. After replacement test operation. Dryer working properly.
Near Marion, TX 78124
Noah D
Job Details: 06/10/2020
MICROWAVE KITCHENAID KHMS2056SSS2 "Arrived on site to install control board, installed and found the lights don’t get correct voltageComplete"
Near Killeen, TX 76549
Al
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not powering on.Confirmed the complaint and checked voltage at the outlet and got 120 volts.Checked the connectors at the junction box and found the black/ white wires not connected properly at the wire nut.Corrected the issue and reassembled and unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78722
Eman J.
Job Details: 06/10/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for washer not completing cycle. Tested system found hot water off. Turned hot water on. Everything works as designed. Job complete.
Near Leander, TX 78641
Lou
Job Details: 06/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F6Er & F8E0. I tested the components and found the blower assembly not functioning. Before I removed the unit, I found several scratches on the cabinets to the left f right of the unit and on the floor in front of the unit (photos). Also found that the unit was not pushed all the way into the space in the cabinets (photo). I removed the unit and put it on the floor on a blanket and removed and replaced the Main ACU & blower assembly. Placed the unit back into the cabinet and still the unit does not fit due to the gas line to the cooktop. I programmed the unit and tested and the unit is operating as designed with no error codes. Job completed.
Near Hutto, TX 78634
Andy
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to install previously diagnosed part removed failed part and replaced with new. Tested unit with no improvement, checked connections and all connections seem good but found one connection with white and red wires by itself with nothing to connect to it. Looked all over to find where it goes to and can not find any connection to go with it, called tech line and spoke with Kathy (SR# 7728038434) made aware of issue and what was found. Was instructed that it should be connection issue but was also informed that connection could not be found on wire diagram and does not know where it goes but to check other connections again. Did so and could not find issue with other connections. . No water leaks present at time of service.; ordrng 1 SEENOTE (CS TO REVIEW ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11099568 (cover-evap) and 1 W11330648 (panel-ui)"
Near Lakeway, TX 78734
Robert
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Arrived on job to replace switch. After replacement test operation and found still not working properly. Found broken wire at bottom of freezer door as well repair wire and test. Working properly. Explained to customer that if icemaker fails again the freezer door will need to be replaced.
Near Liberty Hill, TX 78642
James
Job Details: 06/10/2020
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site and tested operation. Found intermittent ignition issues with front left burner. Found cause to be bad burner head. Installed new and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previously diagnosed and ordered parts. Due to screws missing in the door, I installed the screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
David S
Job Details: 06/10/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site for warped cooktop. I removed the old cooktop and replaced with new. I tested unit operations . All tested good. Job complete.
Near New Braunfels, TX 78132
Richard
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher filling with water while turn off. During testing found that the RO system is hooked up the dishwasher drain hose causing water to enter the dishwasher. Advised customer to call the person who installed the RO system and have them relocate the RO drain line to a different drain. Dishwasher tested good complete
Near Belton, TX 76513
Al
Job Details: 06/10/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived to inspect range burners not working.Confirmed the complaint and found and photographed the terminal block. The wires were improperly installed. Red to black and black to red, causing the failures.Ordering main harness.; ordrng 1 W11416047 (MAIN HARNESS )"
Near Paige, TX 78659
Andy
Job Details: 06/10/2020
RANGE GE JGBS66REK4SS Arrived on site for range oven not heating. Tested and inspected unit and found igniter issues. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details: 06/10/2020
RANGE WHIRLPOOL WFG505M0BS0 Arrived onsite and found loose valve stem. Repaired existing valve and replaced 2 broken knobs. All checks good.
Near Austin, TX 78746
Wesley
Job Details: 06/10/2020
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived onsite for loud noise ice machine is making during operation. Tested all function and found producing well. Adjusted internal drain to decrease noise. Was advised that customer is concerned sealed system begins popping and won’t stop after several hours of running. Advised that recording of issue should be submitted to solve ongoing issue. No other symptoms replicated.
Near Driftwood, TX 78619
Robert
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Arrived on job for complaints of no ice or water. Found the connector and reservoir frozen. Will need connect and reservoir and thermistor.; ordrng 1 W10316760 (thermistor) and 1 W11204869 (RESERVOR) and 1 WP2300868 (fitting)
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/10/2020
MICROWAVE FRIGIDAIRE FGMO226NUF "Arrived on site for microwave tripping breaker, took microwave out from wall and performed diagnostics found blown fuse and failed door switches, removed door switches put in new ones tested all good reinstalled unit to wall again tested all good again."
Near Austin, TX 78759
Scott
Job Details: 06/10/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for squeaking dryer . Found left rear wheel , rusting and not spinning properly. Replaced rollers and pulley . Unit is sounding normal . No lint build up at time of service.job complete ."
Near Liberty Hill, TX 78642
James
Job Details: 06/10/2020
COOKTOP WHIRLPOOL GCI3061XB00 Arrived on site and found display incorrect. Programmed original with 21 and tested. Unit tests good. Job complete
Near Austin, TX 78750
Scott
Job Details: 06/10/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site replaced gear case , motor ,belt and cam . Ran calibration and diagnostics wash motor. All checked normal . No water leaks detected at time of service . Job complete ."
Near Round Rock, TX 78665
David S
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for ice dispenser not working. I gained access to the icemaker assembly and disassembled the unit. I re assembled the unit with a new divider, gasket, motor, impeller and washer. I reinstalled the Unit. I ran the ice maker through a harvest cycle, it filled and cycled. I tested the cube ice and crushed ice function, both are working as designed. Job complete no water leaks detected."
Near Killeen, TX 76549
Al
Job Details: 06/10/2020
DISHWASHER AMANA ADB1400AGW1 Arrived to inspect dishwasher not filling up with water.Called Whirlpool Tech line and spoke ED at Whirlpool Tech line SR 7728037793Changed the valve and discovered the customers water pressure at her copper supply line had a massive sediment buildup not allowing water to flow properly.Customer to contact a plumber to have pipes replaced.Job complete
Near Waco, TX 76710
Jonathan M
Job Details: 06/10/2020
DRYER MAYTAG MEDB835DW4 Arrived on site for dryer that was making a squeaking noise in a minute late. Inspected unit and work area. Spun basket by hand and heard slight squeaking coming from the rollers. Disassembled unit and found three rollers and idler pulley had failed and were hard to turn. Replaced idler pulley and rollers and tested unit. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Cliff
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose a refrigerator that is making unusual noise. Found water valve on unit extremely loud when icemaker cycles and unit not cooling properly due to an efficient compressor. Compressor, towel, and filter dryer will need to be replaced to complete repairs. .; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
Near Troy, TX 76579
Jonathan M
Job Details: 06/10/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer that was not heating and had a burning smell. Inspected unit and work area. Removed terminal block cover to test voltage and found terminal block minorly singed at the L1 connector. Replaced terminal block and tested unit. Customer advised that the timer would not advance and that they were not getting any heat. Confirmed that the unit would not heat and the timer would not start to turn to turn ours the unit was going through a cycle. Replaced timer and tested unit again. Unit is working as designed. Call complete.
Near Austin, TX 78759
Scott
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for dead UI . Found connection in door hinge had slipped out of each other . Secured connection, UI lit up. Ran diagnostics . No other issues found . No water leaks detected at time of service. Job complete ."
Near Seguin, TX 78155
Noah D
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRT148FZDW00 "Arrived on site to inspect fridge and install drain piece, installed drain piece and retested, no problems found. Job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 06/10/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 Arrived onsite for the refrigerator not dispensing ice. Quoted customer for auger motor and control. During installation of new auger motor found that the shaft was seized up inside the auger motor it rusted up. Could not remove shaft. Ordering shaft and office to reschedule.; ordrng 1 WPW10347114 (shaft)
Near Bastrop, TX 78602
Cliff
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to diagnose a dishwasher with a broken rack. Tested unit and found adjusters for upper rack broken. Replaced adjusters and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78750
Scott
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dead dishwasher . Got unit to turn on . Ran diagnostics got latch error code . Checked insulation and latch . Found no error . Tested and found inconsistencies on board check .Replaced control and latch . Re ran diagnostics . All checked normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78717
Paul
Job Details: 06/10/2020
COOKTOP JENN-AIR JGD3430WS00 Arrived onsite for a cooktop that the burner screws were broken off on the LF burner and it sparks but doesn’t lite. I explained to the customer that in order to repair the unit correctly the other burner screws would have to be removed and they could break also. I explained if they broke the orifice holders would need to be replaced. The customer asked if we could just replace the burner since the screws were still long enough to keep it in place. The unit is working as designed. Call complete.
Near Round Rock, TX 78664
David S
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF04 "Arrived on site for door hard to open and a hinge cover missing. I inspected the unit and work area, I found the hinge cover missing and the screw. I found the freezer door getting stuck and not opening all the way. I found the rails are not holding the door closed cause frost build up on the rails. I will need to order the hinge cover WPW10337648, screw WP8281196, and the freezer rails WPW10120018. ; ordrng 1 WP8281196 (screw) and 1 WPW10120018 (slide rail (frz)) and 1 WPW10337648 (cover)"
Near Georgetown, TX 78628
Lou
Job Details: 06/10/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to inspect range oven door glass. Upon further inspection, I found the oven door outer glass had shattered. I removed the remaining pieces and replaced it with a new glass. Tested the unit and it’s operating as designed. No gas leaks detected during service, job completed."
Near The Hills, TX 78738
Robert
Job Details: 06/10/2020
DRYER MAYTAG MDET236AYW Arrived on job for complaints of long drying time. Found block vent. Instructed customer to have vent cleaned.
Near Spicewood, TX 78669
Luis
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL MBF1958XES3 Arrived on site for no ice and missing bail arm,engaged switch icemaker consistently running through a cycle not sending power to valve,diagnosed a defective icemaker. Replaced icemaker that includes bail arm,powered unit on icemaker ran through a cycle and filled with water.
Near Leander, TX 78641
Paul
Job Details: 06/10/2020
WASHER MAYTAG MVWB765FW3 "Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the tub, basket, gearcase, stator, rotor, clutch, filter, and related bolts and screws because the rotor bolt could not be removed. I ran the calibration cycle and the auto cycle. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78703
Leonardo
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL GU2455XTSB1 Arrived on site to replace parts. Opened new sump and motor and part was damaged. Ordering new sump and motor WPW10780877. Office to reschedule. ; ordrng 1 WPW10780877 (SUMP AND MOTOR )
Near Austin, TX 78756
Jacob
Job Details: 06/10/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived onsite to replace pump and motor. Replaced pump and motor. Tested unit. No issues at this time. Job complete.
Near Austin, TX 78737
Kevin
Job Details: 06/10/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and replaced gear case, outer tub, basket, slider and span are not diagnosed on previous visit. After replacement washer will now pass test 51 and test 52, no water leaks from connections at time of service, job complete"
Near Austin, TX 78703
Jacob
Job Details: 06/10/2020
REFRIGERATOR KITCHENAID KSSC42QMS00 Arrived onsite to replace air-baffle to unit. Replaced air baffle. Tested air-baffle. No issues at this time. Job complete.
Near Austin, TX 78738
Luis
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY6 "Arrived on site for no ice. Removed bin found icemaker consistently running through a harvest and not sending power to valve,diagnosed a defective icemaker. Installed the updated icemaker and harness,powered unit on icemaker ran through a harvest and filled with water.
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/10/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for refrigerator having warm temperatures in RC. Performed diagnostics mode and tested damper control, evaporator fan and both thermistor. All passed. Removed RC thermistor and measured resistance and found opened. Installed thermistor and tested unit. All tested good, no water leaks detected.
Near Austin, TX 78745
Leonardo
Job Details: 06/10/2020
DISHWASHER BOSCH SHPM65W55N/11 Arrived on site to replace pump. Replaced pump and unit draining and filling correctly at this time. Job complete no leaks present at this time
Near Santa Clara, TX 78124
Noah D
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site to inspect fridge for not cooling ff area, checked evap and found scroll was frozen in and not running, removed fan scroll and melted all ice, replaced thermistor for defrost errorComplete"
Near Troy, TX 76579
Jonathan M
Job Details: 06/10/2020
DISHWASHER BOSCH SHP865WF2N/11 on site for dishwasher that would not power on. Inspected unit and work area. Tested voltage going to the control panel and found 6 V AC. Unit would not power on. Replaced control panel and tested unit again. Unit still would not turn on. Remove the unit from the wall and tested voltage at the terminal block. Found hot lead to neutral at 115.6 V. However from hot to ground I found 54.5 V and from neutral to ground I found 59.6 V. Advise customer that they will need to have an electrician to fix the electrical in order for the unit to work properly. Call complete.
Near Cedar Park, TX 78613
Paul
Job Details: 06/10/2020
MICROWAVE LG LMV1683ST/00 Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced both normally opened switches and tested the unit getting the same issue with the neutral relay on the main control again. I replaced the main control again and tested the unit. The unit is working as designed. Call complete.
Near Manor, TX 78653
Eman J.
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator leaking from dispenser. Tested system found valve faulty. Replaced valve. Tested system. Everything works as designed. Job complete
Near Leander, TX 78641
Lou
Job Details: 06/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that their inspector tested temps with a temp gun that shoots a labor and determined temps were too hot. I placed u it in diagnostics showing error code F6E4. Using my multimeter, I placed my thermal in the middle of the center rack and tested temps on Bake at 350 degrees. The average temp is 356 degrees. Due to the error code, I followed the tech sheet and removed and replaced the main ACU and retested. Unit continues to operate as designed. Made recommendations for use and care. Job completed."
Near Austin, TX 78737
Kevin
Job Details: 06/10/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site and inspected washer and found several saved error codes, F2E1, F0E5, F9E1, F1E2, F3E2. Found leaking from hot water connection, took one picture.Reseated incoming water line and leaking has stopped. Ran all test functions in manual diagnostic, and calibration cycle and everything passed. Discussed correct loading procedure for this washer to prevent unbalanced loads."
Near Austin, TX 78746
Leonardo
Job Details: 06/10/2020
COOKTOP JENN-AIR JIC4536XS Arrived on site to replace modules. Replaced both module and test unit and unit will not take new programming. Will order new modules W10857233 and W10885135 and new LF plate WPW10396615 requesting for 2 hours. office to reschedule. ; ordrng 1 2HOURS (2 HOURS ) and 1 W10857233 (MODULE) and 1 W10885135 (MODULE) and 1 WPW10396615 (HOT PLATE )
Near Spicewood, TX 78669
Brandon
Job Details: 06/10/2020
DRYER MAYTAG MGDX655DW2 "Arrived on site for customer complaint of door not closing, and heating issues. Found broken latch, I replaced latch, and found vent issues."
Near Austin, TX 78724
Eman J.
Job Details: 06/10/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer not powering on. Tested system found push to start switch bad. Replaced switch. Tested system. Everything works as designed. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to install previous diagnosed part. I removed the old spray arm and replaced with new. Job complete.
Near Temple, TX 76502
Jonathan M
Job Details: 06/10/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that won’t run through a cycle. Inspected unit and work area. Let’s do the in-service diagnostics and found an F5 E2 (lid lock will not lock) error code. Tested latch and found it had a mechanical failure. Replaced latch and tested unit in an auto cycle. Unit ran as designed. Tested unit in a manual lock and unlock test. Unit running as designed. Call complete.
Near Kyle, TX 78640
Kevin
Job Details: 06/10/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site turned all burners on individually and took cooktop surface temperature as best as possible when cooktop is hot warning turns off. Left front was 145° right front, left rear and right rear all are approximately 115° spoke with the tech line and they said this model does not have thermostats for measuring the surface temperature it relies on a timer system built into the software of the control board. Adjustments cannot be made and it is operating normally/as intended 7728037512.
Near Pflugerville, TX 78660
Kayman
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to install previously diagnosed parts. I replaced the (W11265130) slides X 2 , ( WPW10330991) BRACKETS X 2, (W11307257) DOOR, (WPW10714545) gasket frz. Unit is working as designed.Job complete."
Near Austin, TX 78737
Leonardo
Job Details: 06/10/2020
MICROWAVE WHIRLPOOL WOC54EC0AS00 Arrived on site to replace boards. Replaced all board test unit and unit now giving inverter error code. Will need new inverter and magnetron.
Near San Marcos, TX 78666
Richard
Job Details: 06/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not heating properly. Ran diagnostics and found no issues with the oven. It’s heating just fine. Customer was using an temperature gun to measure temperature and though the temperature was incorrect. Explained to customer that oven temperature fluctuates between high and low to maintain the temperature that is desired and that using a temperature gun is not a accurate way to read temps in ovens. Complete.
Near Kyle, TX 78640
Brandon
Job Details: 06/10/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of unit giving door open error code, found faulty interlocks, I replaced interlocks, unit tested good."
Near New Braunfels, TX 78132
Richard
Job Details: 06/10/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite for the the oven console not working properly. During testing found that the console is not responding correctly. Will need to replaced console. Ordered parts and office to reschedule.; ordrng 1 W11296171 (console)
Near Waco, TX 76710
Jonathan M
Job Details: 06/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for refrigerator that has a cracked bin and the door is uneven. Inspected unit and work area. Found cracked freezer bin and left hand door slightly higher than the right and protruding out a little. Replaced freezer bin and adjusted feet on unit. I called Techline and spoke to Joel SR# 7728037612. He advised that it was normal to have a little wiggle on the left hand door due to the mullion and so long as it was a within a few millimeters and the gasket sealed properly, the unit is working as designed. I did adjust the door slightly to form a better fitting. Unit is working as designed. Call complete."
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previous diagnostic part. Gained access to FC found LED spray foamed in called Whirlpool tech line spoke to Ed 77280330747 removed light and parts of insulation put in new light all tested well.
Near Austin, TX 78737
Leonardo
Job Details: 06/10/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site to test unit for bad smell. Test unit and only smell is gas burning. Called techline and couldn’t find a problem job complete no leaks present at this time. Sr#7728030576
Near Austin, TX 78751
Eman J.
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 Arrived onsite for refrigerator not working. Tested system found control board faulty. Ordering control W11035841; ordrng 1 W11035841 (cntrl-elec)
Near Austin, TX 78704
Wesley
Job Details: 06/10/2020
WINE COOLER JENN-AIR JUBFR242HL00 Arrived onsite and found door dented. House has not yet closed. Ordering door to repair. ; ordrng 1 W11360701 (STAINELESS DOOR)
Near Waco, TX 76708
Jonathan M
Job Details: 06/10/2020
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site for a washer that would not start. Inspected unit and work area. Turned unit on and placed unit in service diagnostics. Found no stored error codes. Tested unit in an auto testing unit ran as designed. Had customer load unit and start a cycle. Customer advised as soon as the unit started that the unit was staying that they needed to add clothes and that they had already had clothes in the unit. They said when this happens, they try to press start to activate the washer and that it doesn’t start. Ran the load and unit began to sense and fill with water after 10 seconds. I advised the customer this was normal operation and that the machine wanted to make sure the unit was filled before starting the cycle because the lid locks after it starts. Went over user care guide and unit is working as designed.
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/10/2020
COMPACTOR WHIRLPOOL TU950QPXS2 "Arrived on site for trash compactor, customer stated unit is getting stuck in down position intermittently. Performed diagnostics and tested operation. After over 30 attempts to recreate failure was unsuccessful. Called Whirlpool tech support and spoke with Sterling, he stated that failure would be caused by physical restriction in trash. (SR# 7728028119). All tested good."
Near Hutto, TX 78634
Andy
Job Details: 06/09/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for sheet stuck in agitator. Tested and inspected unit and found stuck sheet due to failed agitator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Canyon Lake, TX 78132
Noah D
Job Details: 06/09/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for not keeping time, inspected oven and found no issues except time. Sr # 7728019834 spoke with Techline and relayed all info to customer. Complete"
Near Austin, TX 78731
Scott
Job Details: 06/09/2020
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site for not heating microwave. Found mag and inverter had failed . Replaced mag and inverter board . Tester unit, heating to WP specs .
Near Austin, TX 78733
Kevin
Job Details: 06/09/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected range and found UI unresponsive. Reset power to oven and after rebooting it is now operating properly. No further repair is needed at this time, job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 06/09/2020
DRYER WHIRLPOOL WET4027HW0 Office made aware that unit is not under warranty. Made owner aware before arrival. Owner feels that it is in warranty but gave approval to look at unit as outside of warranty and will try to get reimbursed if it is in warranty and is a functional failure. Tested and inspected unit and found door is not making proper contact with switch. Made needed adjustments and tested unit. All operations are normal. No water leaks present at time of service; ordrng 1 SEENOTE (RUN CC)
Near Austin, TX 78717
Wesley
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived onsite and found unit temps beginning to climb in both compartments and found freezer Evap beginning to freeze over. Again turned defrost to eight hour schedule and forced a long defrost. Fans are running. Heater is working.
Near Marble Falls, TX 78654
James
Job Details: 06/09/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site and inspected damage to unit. Found cooktop, rear vent, both side panels, both rear channels, console and console bracket damaged and will need to be replaced to repair. Also found liner paint has flaked off where side panels mount to liner. Office to schedule return visit. ; ordrng 1 W10893947 (panl-cntrl) and 2 W10162241 (channel)s and 1 W10547961 (endcap-pnl) and 1 W11040044 (cooktop) and 1 W11240519 (trim-vent) and 2 WPW10162245 (panel-side)s"
Near Cedar Park, TX 78613
Paul
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for a refrigerator not cooling correctly again. I found the low side pressures bouncing in between a 2 psi vacuum and a 6 psi vacuum. I checked the unit with a UV light and could not find any signs of a leak. I did find a small clump of ice around the capillary at the evaporator. When the unit is setting idle and the pressure equalizes the low side is at 40 psi but the high side remains at 0 psi. I called techline and spoke with Richard SR# 7728021981. Richard stated it’s sounded like a restriction on the high side or another bad compressor. Richard advised checking the high side capillary to see if it was restricted. The pressures didn’t seem correct on the high side so I changed hoses just to see if I had a hose issue. I tested the pressures again and had an 8 psi vacuum on the low and 175 psi on the high side. I evacuated the system and replaced the drier. I ran the compressor and did a suck and blow test and there were no restricti
Near Austin, TX 78726
Paul
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRT519SZDB05 "Arrived onsite for a refrigerator not cooling properly. I found the compressor extremely hot. I found the Lokring fitting from the loop to the drier leaking. The compressor will need to be replaced and a UV drier and low side service tap installed. Ordering W11209866 COMPRESSOR, W10913906 COUPLER, WPW10143759 DRIER-UV, & Lokring-Lokring. Sending routing a message to RS and weigh for 2 hours.; ordrng 1 LOKRING (LOKRING) and 1 W10913906 (COUPLER) and 1 W11209866 (COMPRESSOR) and 1 WPW10143759 (DRIER-UV)"
Near Austin, TX 78723
Eman J.
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDF330PAHS Arrived onsite for dishwasher not drying. Tested system. No error codes. Everything works as designed. Job complete.
Near Austin, TX 78704
Jacob
Job Details: 06/09/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for unit not draining correctly. Tested unit. Found that the drain would drain fast enough. Upon inspection. Found that sock was stuck blocking the water from fully exiting the basket. Removed sock. Tested unit. Unit test good. No issues at this time. Job complete
Near Round Rock, TX 78665
Kayman
Job Details: 06/09/2020
WASHER AMANA NTW4516FW3 Arrived onsite for washer not spinning. I put the unit into the auto diagnostics cycle. When the unit got to the agitate cycle it would not change gear to agitate and made a loud buzzing or grinding sound. I put the unit into manual test mode to test the spin and got the same noise. I inspected the cam and shifter and all checks good so I suspected the issue to be a faulty actuator. I replaced the actuator (W10913953) and put into diagnostics. The unit is now working as designed with no more buzzing. Job complete.
Near Killeen, TX 76541
Al
Job Details: 06/09/2020
DRYER WHIRLPOOL WED7500GC0 Arrived to inspect dryer issuesFound the inner and outer doors are defective.Also removed and replaced the defective thermal fuse.Ordering inner and outer chrome shadow doors.Needs more work Office to reschedule with business for repairs ; ordrng 1 W11126813 (ASSEMBLY INNER DOOR CHROME) and 1 W11236403 (OUTER DOOR CHROME)
Near Leander, TX 78641
Lou
Job Details: 06/09/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave not venting. Upon further inspection, I found that the range sticks out approximately 1-2 feet from the front of the microwave(photo). Using a piece of paper, I tested the vent on high and it sucked the paper out of my hand. I removed the unit from the wall and found that the damper was stuck 3/4 open. Also found that the vent tube going outside was causing the damper to function correctly. I adjusted the vent tube and adjusted the damper and placed the unit back on the wall and tested. Unit is operating as designed. I recommended to the customer to purchase a carbon filter as they last longer and less maintenance. Job completed."
Near Georgetown, TX 78628
Cliff
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found power switch on wall in off position. Reset switch to on and tested dishwasher. Found all is functioning properly at this time. No leaks were found at time of service.
Near Temple, TX 76502
Jonathan M
Job Details: 06/09/2020
FREEZER WHIRLPOOL WRF757SDHZ00 Read on site for refrigerator that had the freezer light go out and lights intermittently flashing in the refrigerator section. Inspected unit and work area. Tested voltage going to the freezer and found proper voltage. Replaced freezer LED and first replaced LED was shorting out. Replaced LED with another new one and unit worked as designed. Both freezer and refrigerator sections both lit up and are working as designed. Call complete.
Near Kempner, TX 76539
Al
Job Details: 06/09/2020
WASHER GE GFW480SPK0RR Arrived once again for washer not completing cycles.DW instructed me to remove the hose from the connector the customer has it hooked to and place a bucket there to confirm the ongoing issues are directly related to the customers drain system.I ran a quick wash cycle with the bucket underneath the drain and unit tested as designed.Customer set up is not allowing the unit to drain properly because the hook up is causing the unit to siphon back into the unit not allowing it to complete the cycle.I photographed and videotaped the service from today and forwarded it to EH in claims and DW (supervisor).Unit will work as designed if not hooked to the drain pipe leading to the yard.Photos attached.Claims notified of service issues and outcome.All water lines were dry at the end of service.Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for freezer intermittently not cooling. and replaced the control and the UI. Unit is now symptom free. Advised customer Ron repair
Near Killeen, TX 76541
Al
Job Details: 06/09/2020
WASHER WHIRLPOOL VAW3584GW1 Arrived to inspect console damaged from the box at BUDDY’S Home Furnishings.Confirmed the complaint and found the unit appears the unit was severely damaged during or before delivery.Replaced the damaged console and unit stil didn’t seat correctly into the lid.Unit will need a top W11026446 to complete the repair..Needs more work.Office to reschedule with Business.; ordrng 1 W11026446 (TOP)