Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/20/2020
REFRIGERATOR LG LMXC23746D/00 Arrived on site for refrigerator not cooling. Customer stated unit was making noises and then quit cooling. Performed diagnostics and tested voltage to compressor and found failed compressor. Will need to replace compressor and update on control. Office to schedule appointment when parts are available. Please allow 2 hours for repair.; ordrng 1 ACCESSVALVE (ACCESS VALVE) and 1 COMPRESSORKIT (COMPRESSOR KIT) and 1 FILTERDRIER (P/S) and 1 JIGFORUPDATECONTROL (JIG) and 1 SEALSYSTEMTECH and 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 SEESTICKYNOTE (NO PARTS ON SEARS)
Near Round Rock, TX 78681
Lou
Job Details: 03/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven display jumping time/date. Upon further inspection, customer advised that the display has been jumping from one screen to another and the time/date are changing. I removed and replaced the console and main control (ACU) and tested the unit. Unit is operating as designed. I recommended that the customer download the whirlpool app on their phone and provided the number (866-333-4591) to the Whirlpool Connect Team and advised that they contact the Connect Team to set up WiFi on the unit in order to receive a software update to stop the screen jumping. Job completed"
Near Austin, TX 78703
Luis
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KSSC48QMS03 Arrived on site for water leaking from icemaker. Found large icicles leaking from icemaker housing diagnosed unit will need a new icemaker. Installed a new icemaker transferred fill cup and slide to new icemaker. Ran a harvest cycle icemaker passed harvest and filled with water no leaks from icemaker.
Near Bastrop, TX 78602
Scott
Job Details: 03/20/2020
DRYER WHIRLPOOL WED8000DW "Arrive on site for no heat dryer. Found terminal leg drop off check terminal block, terminal block is good. Electrical is bad. Recommended customer to call an electrician to check power outlet and or breakers for failure. No lent build up found at time of service. Job complete."
Near Austin, TX 78749
Kevin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site and inspected refrigerator and found condensation on the top of the freezer door. Took a picture. Additional gasket material will need to be installed underneath top of door gasket. ordrng 2 A3189395 (gasket)s
Near Kyle, TX 78640
Kevin
Job Details: 03/20/2020
WASHER WHIRLPOOL MVWC415EW1 "Rived on site and inspected washer and found standing water in tub. Attempted to run drain pump and found it has failed. Used vacuum to remove most of the water. A new drain pump will be needed to correct the issue.Drain pump; ordrng 1 WPW10661045 (drain pump)"
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for a refrigerator that is leaking water out of the dispenser and out of the inner door ice door. The customer stated the ice in the bin is clumping. I ran the ice maker thru a harvest and found all of the cubes not ejecting from the mold and suspect this is causing the mold to overfill when the water valve comes on. I called techline and spoke with Dustin SR# 7727419969. Dustin advised checking for water spray from the fill tube and check the unit for level. Upon further inspection after removing all of the ice and water from the mold and running the fill test I found that the mold was only partially filling up and water was missing the mold and running directly into the bin from lack of pressure. We removed the water filter and tested the unit. The mold only filled about 1/4 full. The water pressure out of the valve to the icemaker was less than the pressure out of the valve to the dispenser. I changed the valve and retested the fi
Near Cedar Park, TX 78613
David Z
Job Details: 03/20/2020
OVEN WHIRLPOOL KFGD500ESS "Arrived on site to diagnose range with upper oven not properly heating. Spoke with customer who informed me the home inspector said the unit was not getting up to temp. Performed temp checks on unit, baking at 350. Found door latch loose, causing control to think the unit had an open door and not cycle properly. Resecured the latch and adjusted door hinges. Temp tested unit after. Unit peaked at 388 after preheat. Ran several cycles, with temps averaging about 347, 348. Increased unit 10 degrees. All is now working as designed. Call complete."
Near Austin, TX 78754
Luis
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for unit not entering defrost. Per customer unit keeps powering itself off,let unit run found main control shutting itself off then powering back on,diagnosed faulty hv control also. Installed a new high voltage control and ui control.
Near Austin, TX 78702
Leonardo
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ Arrived on site to test unit for unit not heating. Test unit and found customer not using rinse aid heater working correctly job complete.
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven not heating. Upon further inspection, I placed the unit in diagnostics showing error code F6E4. I checked the TOD, sensor, and both elements and all checked good. I removed the main ACU and cleared the code and tested. Unit is heating as designed. Due to the gasket hardening at the bottom, I removed and replaced the gasket and shaped it to where it would mold with the door. Advised customer of my findings and repairs. Job completed."
Near Round Rock, TX 78664
Al
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW8620HW1 Arrived to inspect unit powering off before cycle complete cycles.Determined the UI was defective.Removed and replaced the the UI.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78753
Luis
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRT106TFDW01 "Arrived on site for a failed compressor. Installed a new compressor,mounting kit and a filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Temple, TX 76502
Cliff
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived on site to repair sealed system. Replaced dryer on unit and verified unit held vacuum and nothing was restricted. Charged unit with manufacturers recommended amount of refrigerant and found all is now working properly at this time. Advised homeowner to monitor system for seven days to ensure no other failures. No leaks were found at time of service.
Near Temple, TX 76502
Jonathan M
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site for refrigerator that is flickering all the lights are on. Inspected unit and work area. Found one light causing the other ones to flicker because it shorting out. ordrng 1 W11043011 (module)
Near Round Rock, TX 78665
Al
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived to install previously ordered parts.Removed and replaced the interlocks.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78737
Leonardo
Job Details: 03/20/2020
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site to test unit for not heating. Test unit and found unit heating correctly at 70% but not at 100%. Found kitchen light flickering when unit is on at 100%. Advised customer to get electrician to check power. If power check good it will need new inverter and new magnetron job complete
Near Pflugerville, TX 78660
Scott
Job Details: 03/20/2020
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site installed socket, also found relay sticking in control board possibly due to socket failure. Tested unit all checks normal no gas leaks found at time of service. Job complete."
Near , TX 78628
Jonathan S
Job Details: 03/20/2020
VENTHOOD WHIRLPOOL WVW53UC6HV0 Arrived on site for venthood making rattling sound on high. Inspected unit and work area. Found chimney not completed install (see SD-QUICKPIC). Tested unit and found minor vibration from fan motor. Found mounting of fan loose. Tightened mount and tested operation. All tested good.
Near Austin, TX 78750
David Z
Job Details: 03/20/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install new handle for dryer door. Left part with customer to install himself, it just clips in
Near Kyle, TX 78640
Leonardo
Job Details: 03/20/2020
OVEN WHIRLPOOL WFE505W0HB1 Arrived on site to test unit for f6 erro run away temp. Replaced control board and sensor test unit and unit test good job complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven long pre heat. Upon arrival customer informed that issue is that unit shuts down at 180° and has low fan speed code. Tested and inspected unit and found failed control and blower fan. Removed failed control and replaced with new. ; ordrng 1 W11248652 (BLOWER FAN)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install previous diagnosed parts. Removed failed control and UI, installed new. Powered unit on and performed diagnostics mode. Found defrost sensor passed. Ran manual defrost and monitored. All tested good, no water detected. Please allow 48 hours to reach proper temperature."
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/20/2020
COOKTOP KITCHENAID KICU569XSS00 "Arrived on site for problems with cooktop, upon inspection found the induction plates switched, switched connectors and retested all plates. All plates warmed and correct. Complete"
Near Georgetown, TX 78626
James
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and found unit unresponsive. Unplugged unit to reset. Found unit powering on and has lid lock error. Also found unit on gfci outlet and breaker. Recommended customer have an electrician replace the outlet to prevent future breaker tripping. Unit will need new lid lock to repair. ; ordrng 1 W11307244 (latch)
Near Austin, TX 78737
Leonardo
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for unit not drying. Test unit and found heating element turned off. Turned element on test unit and unit test good job complete.
Near Killeen, TX 76549
Al
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect French door refrigerator lighting issues.The freezer module was out, causing the top fresh food section lighting issues.Removed and replaced the W11205083 from truck stock.Reassembled and unit now works as designed.Customer satisfied.All water lines were dry at the time of service.Job complete ; used 1 W11205083 (MODUEL) from stock"
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/20/2020
RANGE JENN-AIR JJW9830DDS "Arrived on site and found the inner glass broken, took pictures and ordered correct glass for replacement. Office to reschedule ; ordrng 1 74003645 (GLASS )"
Near Georgetown, TX 78626
James
Job Details: 03/20/2020
MICROWAVE KITCHENAID KMHS120ESS3 Arrived on site and tested operation. Found open close door error. Installed new interlocks and tested operation. Unit tests good. Job complete
Near Spicewood, TX 78669
Robert
Job Details: 03/20/2020
VENTHOOD THERMADOR HMCB36FS Arrived on job for complaints of noise. Found that the fan blade scraping on start up. Will need to replace motor. Will need 2 tech and 2 hours. ; ordrng 1 11007195 (MOTOR )
Near Georgetown, TX 78628
James
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW70HEBW2 Arrived on site and tested operation. Customer complaint of soap running out of dispenser after filling. Also has soap leaking out of door while unit is running. Found door seal not seating properly. Instructed customer that the soap should be added after the clothes are loaded and the door is closed due to the dispenser being a gravity flow dispenser. Installed new door seal and tested. Unit tests good. Job complete
Near Austin, TX 78730
Luis
Job Details: 03/20/2020
REFRIGERATOR GE ZISP480DXBSS "Arrived on site to install parts prev diagnosed. Replaced crank door,dispenser flap and solenoid,tested ice dispenser,ice door sealing correctly.
Near Cedar Park, TX 78613
David Z
Job Details: 03/20/2020
REFRIGERATOR LG LFX28978ST "Arrived on site to diagnose icemaker not dispensing or producing little ice. Performed diagnostic and found the icemaker was binding up and twisting. Found ice frozen in mold and removed it and retested, but it’s still binding. Pr Customer approved. Ordering AEQ73110205 icemaker. ; ordrng 1 AEQ73110205 (ICEMAKER)"
Near Manchaca, TX 78652
Leonardo
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for unit making clicking noise. Test unit and found bad switches. Order upper switch holder W11252186 and lower switch holder W11252187 and will need to replace turntable motor. ; ordrng 1 W11252186 (UPPER SWITCH HOLDER ) and 1 W11252187 (LOWER SWITCH HOLD)
Near Cedar Park, TX 78613
David Z
Job Details: 03/20/2020
WASHER WHIRLPOOL NTW4516FW2 Arrived on site to diagnose washer that was not draining. Performed diagnostic and attempted to drain unit. Heard drain pump buzzing and not turning. Vacuumed water out of unit and replaced drain pump. Retested and unit is now working as designed. No water leaks found at time of service. Call complete.
Near Lockhart, TX 78644
Leonardo
Job Details: 03/20/2020
DISHWASHER FRIGIDAIRE FFBD2412SW0A Arrived on site to test unit for not washing. Found bad motor and drain motor and sump and gasket.
Near Round Rock, TX 78664
Al
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived to inspect ice maker over filling.Confirmed the complaint and removed and replaced the ice maker.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 03/20/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for long dry times . Checked unit is getting correct voltage . Ran dryer , unit is heating . Checked and found air flow restriction also water was building up in exhaust vent . Recommended customer contact builder to clear exterior vent . Job complete ."
Near Manchaca, TX 78652
Leonardo
Job Details: 03/20/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven not working. Test unit and found bad control and ignitor. Replaced both parts test unit and unit heated to 350 job complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site for refrigerator tripping breaker. Inspected unit and found unit is plugged into GFCI outlet. Called tech line and spoke with Chris (SR# 7727414889) made aware of stated issues and what was found was instructed to check for pinched wires and to check components and all checked good. Was instructed that it is recommended that unit not be hooked up to GFCI or AFCI outlets or breaker. Customer will need to replace with standard breaker if possible. No water leaks present at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave F1-E4 error code. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78727
Tyler B.
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW92HEFW "Arrived to inspect unit with f1e1 errors, found both control and panel needed replaced to repair. Replaced and tested good"
Near Kyle, TX 78640
Robert
Job Details: 03/20/2020
WASHER WHIRLPOOL WFC7500VW2 Arrived on job for complaints of error codes and not working. Called tech line and they recommended replacement of motor and basket..; O-emld tckt
Near Austin, TX 78733
Kevin
Job Details: 03/20/2020
WASHER SAMSUNG WF42H5200AW/A2 "Arrived on site and inspected washer and found pressure hose has a pinhole in it from rubbing against tub. Replaced pressure hose diagnosed by previous technician and washer should now be operating normally.job complete"
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker by jumping the points T-H and it harvested but did not dispense water into the tray. I found the fill tube frozen up. I removed the ice and retested and again it failed to fill the ice tray. Removed and replaced the valve and retested and still no water. I jumped points L-V on the ice maker and no water dispensed into the tray. I removed and replaced the ice maker and attempted to test and it failed-defective IM. I advised the customer of the issue and am ordering another ice maker No water leaks observed during service.; ordrng 1 W10884390 (icemaker)"
Near San Marcos, TX 78666
Brandon
Job Details: 03/20/2020
OVEN KITCHENAID KODE507EWH04 "Arrived on site for customer complaint of chipping on inner frame and finger prints on inner glass. Found new frame was damaged, ordering frame. ; ordrng 1 WPW10320793 (frame-glas)"
Near Austin, TX 78746
Kevin
Job Details: 03/20/2020
RANGE WHIRLPOOL WFE510S0HS1 Arrived on site and inspected oven door and found left-hand hinge is broken after replacing it door will now open properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "arrived on site to inspect refrigerator doors not level. Upon further inspection, I found the unit not leveled and the left door sticking out at the top. I leveled the unit and adjusted the top hinges and found the left door still sticking out at the top. I moved the unit around in its space to check for the floor being unlevel and it didn’t change the door any. I attempted to contact Techline but they are in a company wide meeting. I found where the outer liner and inner cabinets meet was a large gap so I filled it in with silicone. Also found where the mullion is not level. Took several photos of my magnetic level on the mullion to show the gaps where it’s not level. I advised customer of my findings and attempted repairs. Also advised customer someone would be in contact with them decisions on what to do next. No water leaks observed during service, job completed."
Near Waco, TX 76704
Jonathan M
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for a refrigerator that is still not dispensing water. Inspected in and work area. I called tech line and spoke to Sterling SR# 7727420460. He advised the issue was either at the valve because it was getting 120v but not energizing or was due to the reservoir or water reservoir being frozen. Tested the valve and was getting proper voltage. Tested unit while pressing water pedal and heard the valve buzz. Checked water reservoir and found the reservoir frozen. Customer had stated that their refrigerator and freezer were freezing at the bottom but were room temperature at the top. Checked evaporator fan and evaporator fan was not running. Tested voltage going to evaporator fan and fan voltage going to evaporator. Ordering evaporator motor and will return ; ordrng 1 WP2315549 (evap fan motor)
Near Lorena, TX 76655
Jonathan M
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator that was not making ice and was having water pool and freeze below the icebox. Inspected unit and work area. Customer advised that the unit started making ice again but the water issue was still there. Found ice buildup underneath the ice box container and checked gaskets for air seepage. Found no primary concerns. I called Techline and spoke to Joel SR# 7727419182. He advised that the issue was either coming from the dispenser flap or was an intermittent ice box fan issue. He advised that the icebox fan can sometimes intermittently work causing the unit to start making ice and then start making ice because the fan was running then shorting out and then running again. Replaced ice box fan and tested unit. Unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site for refrigerator water filter covered broken. Inspected unit and found failed filter cover. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Robert
Job Details: 03/20/2020
FREEZER WHIRLPOOL WRX735SDHZ02 Arrived on job to replace all parts previously ordered. After replacement of all parts attached to call test operation. No leaks detected at time of service.
Near Manor, TX 78653
Scott
Job Details: 03/20/2020
DRYER WHIRLPOOL WED4850HW0 Arrived for long dry time. Unit is heating properly. Customer had removed exhaust pipe could not get back on. Ran air vent test before putting exhaust pipe back on air flow is normal. Reattached vent hose air flow test indicated abstraction in vent pipe to exterior. Recommend customer professionally have exterior vent cleaned. Had to remove small amount of lent unit is now cleaned.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed evaporator fan with harness. Ordering needed part and will return instructed customer to defrost unit 48 hours prior to service and how to do so safely. Customer signed waiver. No water leaks present at time of service. ; ordrng 1 W11033168 (RC EVAP FAN)
Near New Braunfels, TX 78130
Noah D
Job Details: 03/20/2020
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site to install harness and capacitor, replaced both parts and retested unit, all functions returned, job complete"
Near Canyon Lake, TX 78133
Brandon
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not making enough ice and ice inside fresh food section, found air leak from gasket on ice maker section, ordering adapter kit; ordrng 1 W10612142 (adapter)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/20/2020
WASHER LG WM2487HWM "Arrived on site for washer intermittently starting, upon t3sting found no problem with console or switches. Leveled washer for customer.
Near Temple, TX 76502
Jonathan M
Job Details: 03/20/2020
DISHWASHER BOSCH SHPM78W56N/11 Arrived on site for control panel that was losing letters. Inspected unit and work area. Find control panel fading and losing letters. Replaced facia panel and tested unit. Unit would not turn on. Checked voltage coming from control and found no voltage. Checked voltage coming from wall and found proper voltage. Ordering control and harness. ; ordrng 1 12008383 (CABLE HARNESS) and 1 12016886 (CONTROL)
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for a refrigerator not coming on and none of the interior lights work, only the display on the front works. Ms also stated their RC coil has had multiple issues with freezing up and water leaking out of both doors at times. I found the new main control that was previously installed had failed. I replaced the main control and tested the unit. I found all functions of the refrigerator working as designed. I removed the drain tube from the unit and found it full of debris and not passing water thru it. I cleared the tube and sealed an air gap on the tube using permagum. Call complete."
Near Georgetown, TX 78626
James
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site and found condensation in fresh food section and frost in freezer section. Found both door not sealing on mullion side of gasket near the top. Using straight edge I found the center mullion bowing onwards causing gaskets to stretch out and loose contact with mullion. Called tech line and spoke to Dave #7727415942. No recommended repair at this time.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site for dishwasher leaking water. Tested and inspected unit and found failed spray arms, tracks, strike, gasket and latch. Ordering needed parts and will return instructed customer not to use unit until repairs are done.; ordrng 1 W11101428 (SPRAY ARM ) and 1 W11259785 (TRACK ) and 1 W11259786 (TRACK ) and 1 WPW10327455 (SPRAY ARM ) and 1 WPW10448645 (SPRAY ARM ) and 1 WPW10544004 (STRIKE ) and 1 WPW10653840 (LATCH )"
Near Austin, TX 78733
Kevin
Job Details: 03/20/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site and spoke with tech line, no repair performed on washer.
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=20 degrees and RC=37 degrees. Remove the freezer drawer and found the evaporator engulfed with a block of ice. Forced defrost on the unit and it began to defrost. I am ordering the evaporator cover and will return with the HV Control.. Customer signed waiver of damages from defrosting refrigerator. I advised the customer to pull the unit from the wall 24-48 hours before I return and to place towels around the unit and unplug it to allow it to defrost. No water leaks observed during service.; ordrng 1 W11282987 (EVAP COVER)"
Near Austin, TX 78702
Leonardo
Job Details: 03/20/2020
RANGE KITCHENAID KFED500EBS03 Arrived on site to test unit for left front burner not coming on. Replaced burner and switch test unit and unit test good job complete.
Near Austin, TX 78754
Luis
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for water leaking. Removed grill found rust on left side of metal cabinet no traces of water to rust location. Removed compressor cover,added water to drain no leaks from drain or pan. Called tech support no traces of water residue to rust location,per tech support added adhesive to freezer liner Sr#7727414123; used 2 WP482338 (ADHESIVE) from stock"
Near New Braunfels, TX 78132
Brandon
Job Details: 03/20/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit stopping mid cycle, found multiple error codes, F2e1 f5e1 f5e4, I replaced console for stuck UI console, also found faulty lid switch. . ; ordrng 1 W10861642 (latch)"
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed UI and panel. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78738
Robert
Job Details: 03/20/2020
WASHER LG WT7200CV Arrived on job for complaints of noise. Found the basket moves. Washer needed under spaner nut. Part is item k050 location in tub parts page. Will also need spaner wrench or socket for spaner nut. ; ordrng 1 PARTRESEARCH
Near Burnet, TX 78611
Jonathan S
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KSBS25FKWH02 "Arrived onsite for refrigerator not making ice. Performed diagnostics and tested voltage to ice maker and found 120 volts. Advanced ice maker cycle and found not advancing. Measured motor resistance and found opened. Found ice maker mold chipping as well. Found minor ice buildup in fill line. Removed ice in fill tube with steamer. Removed failed ice maker and installed new. Advanced cycle and monitored operation. All tested good, no water leaks detected.
Near Austin, TX 78701
Jacob
Job Details: 03/20/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit making noise. Tested unit. Found loud noises and unit only turns for a couple of seconds and then turned off. Still getting power. Called tech line. Suggested that is also possible obstruction in the fan motor or belt. Got SR#7727414795. Ordered part. Need 2MAN, 2HR. Office to reschedule ; ordrng 1 2HR (2HR) and 1 2MAN (2MAN) and 1 WPW10211911 (housing)"
Near Smithville, TX 78957
Scott
Job Details: 03/20/2020
OVEN JENN-AIR JJW3830DP02 "Arrived on site for non responsive control. Found some of the lights on the on control were no responsive. Ran diagnostics or error code F2, E0. Replaced the control panel, after replacing the control panel ran diagnostics on the oven operations. Everything ran properly. Job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW0 "arrived on site to install previously diagnosed and ordered parts. Due to the valve leaking, the gearcase leaking oil and the clutch failing, I removed and replaced all three parts, cleaned gearcase oil from underneath the unit and calibrated the unit. Due to the water hoses having bad washers/gaskets, I was unable to test the unit for leaks. I advised the customer that after they have replaced the hoses and start a load of laundry to look for any leaks and if they see the unit is leaking, call our office to advise. Hoses left unconnected and power cord left unplugged. No leaks observed during service, job completed."
Near , TX 78717
Tyler B.
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to inspect unit with console screen and touch issues. Replaced console and tested properly , advised customer to connect to WiFi"
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
DRYER WHIRLPOOL WGD8000DW4 Arrived onsite for a dryer with a scraping sound. I found the back right roller and the idler pulley both causing loud noise. I replaced the bad rollers and tested the dryer. The unit is working as designed. Call complete.
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived onsite for a refrigerator with the RC cooling good but everything is melting in the FC. On arrival I did a temp test of the FC and found it at 0 degrees. The customer stated that everything had completely melted and then it started freezing again. I removed the FC evaporator cover and inspected. I found a lot of frost build up on the evaporator right above the drain hole in the chassis. I ran a forced defrost and found the defrost circuit working as designed. I defrosted the ice and frost that was on the coil. I pulled the unit out and inspected the drain tube. I found a large gap at the back of the drain tube and the flapper on the drain extension not setting correctly in the opening. I corrected the flapper and sealed the gap with permagum. The unit is working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 03/20/2020
RANGE KITCHENAID KSEG950ESS0 Arrived on site and tested operation. Preheated oven to 350 and turned off. Found temperatures falling normally and all functions test good. Instructed customer that the fan can run up to an hour to cool unit off. Unit working as designed. Job complete
Near Austin, TX 78758
Tyler B.
Job Details: 03/20/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived to inspect unit with vibrating and panel issues, panel would glitch, will need to return with panel to complete.e was able to correct vibration; ordrng 1 CNOTE (OFFICE RS) and 1 W11378949 (PANEL)"
Near Georgetown, TX 78626
James
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed new latch. Tested door closure and found filter door now staying closed. Job complete
Near Round Rock, TX 78665
Al
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect dispenser issues.Found the pantry UI is defective.Customer advised she’ll call back if she wants to proceed with the repair.Job complete All water lines were dry at the time of service
Near Driftwood, TX 78619
Brandon
Job Details: 03/20/2020
WASHER ELECTROLUX EIFLS55IMB0 "Arrived on site for customer complaint of unit making loud noise, found loose change in between basket and outer tub, ordering gasket. ; ordrng 1 5304520351 (GASKET) and 1 CNOTE (3 HOUR JOB)"
Near Moody, TX 76557
Jonathan M
Job Details: 03/20/2020
COOKTOP KITCHENAID KCGD506GSS00 Arrived on site for cooktop that would not fit the regulator on it. Inspected unit and work area. Found the old regulator not fitting properly. Replaced with new regulator and unit is a tight fit. Unit does not have power to it nor gas going to it yet. Customer was not here to sign. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/20/2020
DISHWASHER GE ZDT975SPJ0SS "Arrived on site to install board and diagnose washer, upon inspection found the board not powered, put customers new board in and retested, no power, reworked power cord and unit turned on. Job complete"
Near Smithville, TX 78957
Scott
Job Details: 03/20/2020
RANGE GE JB655SK1SS Arrived for right front burner not working. Ran test found out that harness and element burnt at connections .ordering main harnes top. Please call to set return . ; ordrng 1 WB18X32660 (MAIN TOP HARNES )
Near Austin, TX 78734
Luis
Job Details: 03/20/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for no cool in fresh food. Diagnosed fresh food not defrosting,removed cover found thermistor that was just replaced in wrong location,diagnosed faulty evaporator thermistor,replaced evaporator thermistor,defrosted evaporator,installed both thermistor in its correct locations. ; used 1 W10316760 (THERMISOR) from stock"
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW9450WW00 Arrived onsite for a washer that is not working and displays an F20 error. I found the fill valve restricting the water flow and not filling the tub fast enough causing the error. The fill valve needs to be replaced. I replaced the fill valve and tested the machine. The washer is working as designed. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78641
David Z
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to diagnose microwave with a display that cuts out. Performed diagnostic and found display out. Replaced control and display and retested. Display is now bright and functional. All is working as designed. Call complete.
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived on site to install hv control board, replace control board and tested all parts on fridge, air flow returned and cooling starting. Job complete"
Near Spicewood, TX 78669
Robert
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW0 Arrived on job for complaints of not spinning. Ran diagnostics and found no codes. Found service pointer W10754551B to change control.
Near , TX 78676
Brandon
Job Details: 03/20/2020
RANGE GE PT7800SH7SS "Arrived on site for customer complaint of clicking noise after self clean and door lock error, I physically had to jiggle the door lock mechanism, clicking stopped and door lock motor found home position. Unit tested good."
Near Belton, TX 76513
Cliff
Job Details: 03/20/2020
DISHWASHER KITCHENAID KUDK031TBL2 Arrived on site to diagnose a dishwasher that is not starting cycles. Tested all parts and components and found no mechanical failures with dishwasher at this time. All parts and components are fully functional and no leaks were found at time of service.
Near Round Rock, TX 78664
Tyler B.
Job Details: 03/20/2020
DISHWASHER LG LDF5545ST "Arrived to inspect unit not heating, found he error, found heater in pump bad, replaced and tested good"
Near Buda, TX 78610
Kevin
Job Details: 03/19/2020
UNKNOWN UNKNOWN VAN NISSAN
Near Johnson City, TX 78636
Brandon
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Arrived on site for customer complaint of unit leaking inside, found defrost drain line was clogged, there was no product inside unit
Near Pflugerville, TX 78660
David Z
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "arrived on site to diagnose refrigerator that was not producing ice. Performed diagnostic and found icemaker not cycling. Found icemaker was not plugged in from factory. Plugged in icemaker and retested. Unit is now cycling and producing ice. All is working as designed, no water leaks found. Call complete."
Near Round Rock, TX 78665
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed evaporator motor with harness. Ordering needed part. Customer would like soonest appointment possible. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11033168 (EVAPORATOR MOTOR )
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/19/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not completing cycle. Performed diagnostics mode and checked fault codes. Found fault code F7-E6 motor fault. Ran fast spin speed and heavy agitation in test mode. Switched back and forth between agitation and spin. Ran unit on normal wash cycle until unit went in to wash mode. Inspected gear case and clutch. Ran unit in bulk cycle in attempt to recreate failure. Found cam not clicking in place and causing motor fault. Will need to replace actuator and cam.Removed failed cam, actuator and installed new. Performed calibration cycle. Ran test cycle, all tested good. No water leaks detected durning service.
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/19/2020
WASHER LG WM2050CW "Arrived on site for washer leaking and cap dropped down dispenser. Inspected unit and work area. Removed top and gained access to tub. Removed water line to tub and found cap. Assembled water line and performed diagnostics mode. Found leak coming from cold water line hose, valve to dispenser. Will need to replace hose. Customer approved estimate..; ordrng 1 5214ER4001B (HOSE)"
Near Taylor, TX 76574
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site for refrigerator tripping breaker and ice maker broken. Tested and inspected unit and found unit on GFCI/AFCI breaker informed customer that whirlpool recommends not to have unit on such a breaker as it creates breaker tripping issues. Also found broken ice maker. No water leaks present at time of service.;
Near Waco, TX 76710
Jonathan M
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ0 Arrived on site for refrigerator that’s not getting the proper temp. Inspected unit and work area. Checked evaporator for frost and found no ice buildup. Checked pressures on my high and low side and found my high side at 105 psi and my low side in the vacuum at -20 psi. Added refrigerant and got pressures up to 135 and -5. Let unit run for 30 minutes and found pressures drop to 125 psi and -16 psi. Office will contact customer for reschedule date.; ordrng 1 W10780378 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube) and 1 WPW10239732 (evaporator) and 1 WX5X4 (lokring for sealed s)
Near Waco, TX 76710
Jonathan M
Job Details: 03/19/2020
REFRIGERATOR FRIGIDAIRE FFTR1821TW5 Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Found evaporator fan and condenser fan running. Felt the evaporator and found no refrigerant combing through the lines. Tested the compressor and for the compressor pulling 1.015 A and was running. However the unit would not cool. Office will need to reschedule customer for service due to part orders and needs to be done same time as other refrigerator.; ordrng 1 5303305677 (drier/filter) and 1 5303918274 (evaporator kit) and 1 5303918659 (compressor) and 1 W10913906 (coupler)