Service History 840

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Florence, Texas 76527

Gerry C

Job Details: 10/18/2022

"Arrived to inspect poor spin and noise during spin. I found the chassis incorrectly set during installation and after correction, the sever rocking was resolved. The basket was not centered within the chassis and leaning to the right, nearly contacting the inside of the chassis at rest. I recalibrated the unit within service mode and tested. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL COOKTOP

Model KGCU407VSS01

Near Sunset Valley, Texas 78745

Matthew

Job Details: 10/18/2022

"Arrived onsite for cooktop left front burner not igniting properly. Upon arrival inspected unit. Disassembled console and found issues with valve assembly. The valve stem and switch are loosing contact. When the knob is turned the ignitor is sparking buy as the knob continues to turn and gas is opened, the switch disengage and sparking stops so the ignition doesnt happen

We serviced a

WHIRLPOOL WASHER

Model WFW9500TC01

Near Round Rock, Texas 78664

Paul

Job Details: 10/18/2022

Arrived onsite for a washer that leaked after a cleaning cycle. The CX stated they have used the washer since the clean cycle and it has never leaked again. I removed the lower panel and checked for water trails finding none. I found water trails coming out of the vent on the rear panel and explained to the customer where it had leaked from. I went over detergent amounts and what cleaners to use. The customer requested to get the pump cleaned out. I cleaned the pump out and tested the machine. The unit works as designed and there were no water leaks present at the time of service. Call complete

We serviced a

FRIGIDAIRE DRYER

Model FLCE7522AW3

Near Austin, Texas 78705

Wesley

Job Details: 10/18/2022

Arrived onsite and customer had loose bearing screw and one that had fallen out completely. The result was that the drum motion was clunking on rotation. Restored screws and tightened properly. Unit is now operating as designed.

We serviced a

GE DRYER

Model DJXR433EG6WW

Near Austin, Texas 78759

David S

Job Details: 10/18/2022

"Arrived on site for Ge dryer start knob falling off. I inspected the unit and work area. I found the start knob off, and the start switch fallen into the console. I gained access to the switch, I found the plastic clips that the start switch lock into are brittle and breaking off. The clips are part of the console and the console would need to be replaced. I was able to get the switch sit back in place but it will fall out again as those clips break more."

We serviced a

KENMORE DISHWASHER

Model 665.13269K112

Near Elgin, Texas 78621

Joe Z

Job Details: 10/18/2022

"Arrived onsite for unit still not washing. Upon arrival,customer stated that she was able to use the unit a couple of times. Test unit and wash motor is not energizing. Found wash motor resistance is out of range and also control is only sending 4.6 v. Need to replace control and sump and motor. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model GT4175SPS2

Near Austin, Texas 78732

Vincent

Job Details: 10/18/2022

Arrived on site to install previously diagnosed parts. Installed new bracket and tested. Unit is now operating as designed. Job completed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Austin, Texas 78737

Luis

Job Details: 10/18/2022

"Arrived on site for no cool. Compressor running,pierced low side pressure reading -25 diagnosed a leak in the system. Installed a filter drier,pressurized system found faint noise in compressor compartment checked weld joints,adjusted tubing found with movement of tubing noise would increase or decrease,gave cap tube a wiggle found noise increased diagnosed a leak at the cap tube with a slight movement cap tube broke called tech support sent pictures of cap tube per tech support SR#7734840318"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Lakeway, Texas 78734

Vincent

Job Details: 10/18/2022

"Arrived on site to address the door gap and door gasket. Inspected unit and fount the door gasket ripped and the the cover that covers the hinge warped.Installed new right door gasket and used my heat gun to shape. Advised CX to leave doors closed for about 6 hrs to allow the new gasket to shape. No leaks observed during service. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Austin, Texas 78739

Luis

Job Details: 10/18/2022

"Arrived on site for weak water flow. Tested dispenser weak flow,removed filter good water flow,installed new filter same issue,replaced filter housing tested with old filter same issue tested with new filter good water flow. Diagnosed defective filter and housing,reassembled unit tested water dispenser unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, Texas 78738

Luis

Job Details: 10/18/2022

"Arrived on site for no ice. Ran diagnostics icemaker passed harvest ran fill no water can hear valve energized,removed icemaker ohmed heater passed during heater test fill tube defrosted,reinstalled icemaker ran fill test passed. Informed customer to let unit run if no ice unit will need a new fill tube heater.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ00

Near Killeen, Texas 76549

Tyler

Job Details: 10/18/2022

Arrived on site for refrigerator with freezer door not shutting all the way. Upon arrival confirm complaint and upon further inspection found that door rails were slightly off track and I instructed customer on how to make repair themselves in the future and I realized the door properly. Found unit is functioning as designed with no gap issues in the gasket.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Killeen, Texas 76549

Tyler

Job Details: 10/18/2022

"Arrived on site for washer needing previously diagnosed motor, ACU, and harness. Upon arrival installed required parts then reassembled tested unit. Found it could spin/agitate as designed with no further failures call complete

We serviced a

LG DRYER

Model DLE5955G

Near Austin, Texas 78744

Matthew

Job Details: 10/18/2022

Arrived onsite for dryer not heating. Upon arrival inspected unit. Unit powers on and tumbles but no heat. Found faulty heater. Replaced heater assembly and tested. Unit is now functioning properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near China Spring, Texas 76633

Jonathan M

Job Details: 10/18/2022

"Arrived on site for a microwave that will not turn the cooktop light off. Inspected unit and work area. Noticed that the customer was using an LED bulb inside the microwave. Attempted to place a new bulb in and found that it was not turning off still. Replaced main control and the lightbulb and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Austin, Texas 78702

Joe Z

Job Details: 10/18/2022

"Arrived onsite to install previously ordered parts. Replaced sump and motor. Test unit and unit operates as designed. Mo leaks present at this time. Job complete"

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5530AAS3

Near Pflugerville, Texas 78660

Wesley

Job Details: 10/18/2022

"Arrived onsite for motor control locking mechanism failure effectively making the vent hood unable to be used, Completed repair and advised customer on repair.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HS1

Near Pflugerville, Texas 78660

Wesley

Job Details: 10/18/2022

Arrived onsite for bake not igniting and found unit spark arcing to pan in storage drawer. Instructed customer on issue. And adjusted the ignition stem.

We serviced a

GE REFRIGERATOR

Model ZISS420DRJSS

Near Austin, Texas 78746

David S

Job Details: 10/18/2022

"Arrived on site for ge built in freezer not cooling properly. I inspected the unit and work. I found the evaporator covered in ice. I gained access to the control and tested the defrost circuit and found at the control it was reading 38 ohms which is in range. I found the control not sending voltage while defrost is being called for. I installed the new control. I recommend the customer leave the unit off for up to 48 hours, and to leave some towels inside the freezer to catch any water dripping down.

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near The Hills, Texas 78738

Leonardo

Job Details: 10/18/2022

Arrived on site to test unit for door not sitting correctly. Found left side hinge not sitting correctly on receiver. Secured hinge correctly test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Dripping Springs, Texas 78620

Luis

Job Details: 10/18/2022

"Arrived on site. Ran diagnostics freezer fan not powering on good voltage at fan diagnosed a defective fan,replaced fan motor,ran diagnostics fan powered on.

We serviced a

WHIRLPOOL RANGE

Model WFG540H0AS1

Near Driftwood, Texas 78619

Leonardo

Job Details: 10/18/2022

Arrived on site to test unit for uneven cooking. Test unit and found bad sensor. Replaced sensor. Test unit and unit test good job complete.

We serviced a

SAMSUNG WASHER

Model WA5471ABP/XAA01

Near Austin, Texas 78738

Scott

Job Details: 10/18/2022

Arrived on site for washer not ending rinse and spin cycle . Ran diagnostics got error for suds and off balance load . Unit passed diagnostics. Ran rinse and spin and most of quick wash with a small load of towels . All checked normal. No water leaks detected at time of service. Job complete

We serviced a

ELECTROLUX WASHER

Model EFLS627UTTO

Near Austin, Texas 78739

Scott

Job Details: 10/18/2022

"Arrived on site ,replaced door bellow . Ran quick wash and clean cycle . All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Kyle, Texas 78640

Kevin

Job Details: 10/18/2022

"Arrived on site and inspected refrigerator and found customer experienced a rattling noise in freezer, it has since quieted. Disassembled freezer and found ice along the top of the evaporator. Evaporator fan striking ice was likely the cause of the noise. Used steamer to remove all remaining ice.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEM3

Near Killeen, Texas 76542

Gerry C

Job Details: 10/18/2022

"Arrived to inspect MFI2569VEM3 control readout issue. I verified the DRO would only show 8s when buttons were pressed and there was no activity, other than interior lights. I removed and replaced the main control and programmed and the unit resumed normal operations. No leaks observed during service.

We serviced a

SAMSUNG MICROWAVE

Model ME16H702SES..04

Near Round Rock, Texas 78681

Paul

Job Details: 10/18/2022

Arrived onsite for a microwave to replace previous diagnose parts. I replaced the main control and tested the unit after setting the clock. All is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Georgetown, Texas 78633

Lou

Job Details: 10/18/2022

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees. I tested the ice maker and it failed to harvest. I found the fill tube frozen and defrosted it and tested the water fill and it failed. I found the ice maker getting 120V. I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset the controls. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Georgetown, Texas 78628

Lou

Job Details: 10/18/2022

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E1-no fill/long fill. Cleared the code and continued with testing. The unit failed to dispense cold water into the tub. Other than the cold water not dispensing, the unit is operating designed. I removed and replaced the valve and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE WASHER

Model GUD27ESSM1WW

Near Georgetown, Texas 78626

Lou

Job Details: 10/18/2022

"Arrived on site to inspect washer stopping mid-cycle. Upon further inspection, the customer advised that they washed a comforter then some pants and the u;it stopped mid-cycle and clothing was still wet with detergent. I placed the unit in diagnostics and checked error codes and found error code 29-too many suds. I cleared the code and tested the unit and it is operating as designed. I demonstrated testing to,my customer and made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Georgetown, Texas 78628

Lou

Job Details: 10/18/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the fuse and test. I advised the customer of the service pointer to replace the entire module when having error codes on the display. Customer advised to go ahead with replacing the fuse and they would see how long itll operate until they need to purchase a new unit. I advised that once I replace the fuse, they would be responsible for the remaining balance. The fuse was replaced and I programmed the unit. When I pressed power, the unit made a popping noise and I saw a flash of light at the back center area of the cooktop and the unit began to show the error code F47.

We serviced a

KITCHENAID VENTHOOD

Model KXW8748YSS0

Near Cedar Park, Texas 78613

Kimo

Job Details: 10/18/2022

"Arrived onsite to install previously diagnosed part. Upon arrival I installed new blower fan/motor assembly. And tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Liberty Hill, Texas 78642

Kimo

Job Details: 10/17/2022

Arrived onsite to install previously diagnosed part. Upon arrival I installed new light and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model GT4175SPS2

Near Austin, Texas 78732

Paul

Job Details: 10/17/2022

Arrived onsite to install previous diagnosed parts. I was not sent with the parts that DS ordered. I called the office and spoke with Jordan. Jordan is going to find out where the parts are.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bastrop, Texas 78602

Joe Z

Job Details: 10/17/2022

Arrived onsite for unit making noise in FC. Upon arrival unit is powered on. Could not duplicate noise. Customer provided recording. Recording of noise is coming from evaporator fan. Called techline for assistance. Share noise recording with techline. Tech recommended replacement of control due to intermittent defrost issues and noise coming from evaporator fanSr# 7734838294. Ordering control and evaporator fan . Office to reschedule ; ordrng 1 WP2315549 (Evaporator fan) and 1 W11203924 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Leander, Texas 78641

Kimo

Job Details: 10/17/2022

Arrived onsite for refrigerator the is not designed ice. Upon inspection I found that the coupling was broken. I check the the motor was still operating and the ice maker was still producing ice and found all good. I am ordering 1x coupling and the seal to go along with it. Office to reschedule.; ordrng 1 WP2220458 (COUPLING) and 1 WP2198628 (SEAL)

We serviced a

WHIRLPOOL OVEN

Model JGRP536HL01

Near Austin, Texas 78731

Paul

Job Details: 10/17/2022

Arrived onsite for a range with the oven leaking hot air from the top and left side of the door. I tested the oven and confirmed the customers complaint. I found the door hinges bent and they need to be replaced. Ordering W11568813 hinge right and W11568941 hinge left. RS for Friday 10/21.; ordrng 1 W11568813 (Hinge-Right) and 1 W11568941 (Hinge-Left)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Andice, Texas 78628

Kimo

Job Details: 10/17/2022

Arrived onsite for a rang oven that is not heating. Upon inspection I found that the glow ignitor was not coming on I checked voltage going to the ignitor and found 120v then I checked the ignitor itself and found that it showed open. I retuning with the ignitor and valve.

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS01

Near Austin, Texas 78703

Wesley

Job Details: 10/17/2022

Arrived onsite and found unit had formed an excellent ice sheet but had dried up the water reservoir. And was continuing to pump dry. Determined all functions operating as designed in diagnostics. Returning with recirculating pump to repair the water level issue. ;

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Taylor, Texas 76574

Cliff

Job Details: 10/17/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and replaced it. New pump is defective and will need to be reordered. Pump in unit is the defective part and will need to be returned after repair. ; ordrng 1 W11416363 (Pump)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Cedar Park, Texas 78613

David S

Job Details: 10/17/2022

Arrived on site for wall oven console being stuck. I inspected the unit and work area. I preformed a factory reset. I found the unit connected to WiFi but running an old software version. I am ordering the console to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11297709 (Console)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Killeen, Texas 76543

Tyler

Job Details: 10/17/2022

Arrived on site for range showing upper burners were on when all burners were in off mode. Upon arrival confirmed issue. Upon further testing I found issue was caused from front right infinite switch burning up internally (char marks visible). Will need office to reschedule once availability of infinite switch (WP3149400) is known.; ordrng 1 WP3149400 (Infinite switch (front right))

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW06

Near Jonesboro, Texas 76538

Jonathan M

Job Details: 10/17/2022

Arrived on site for a refrigerator that is not turning on. Inspected unit and work area. Did confirm the customers complaint that the control box is having a hard time turning on the Appliance. Had a frenzy but at least six times to get the unit to turn on. Was unable to get the unit to turn off. The unit will need a new control for repair. Ordering the parts at the office will need to contact the customer about a return date due to an out of stock in PSP item.; ordrng 1 W11579401 (Control box)

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA00

Near Marble Falls, Texas 78654

Gerry C

Job Details: 10/17/2022

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor, drier and service port and during testing, heard a noise from the compressor and it then vibrated badly. The compressor was faulty and will need to be reordered. Service port and its extension and the drier will not need to be replaced by returning tech, just service port transferred to new compressor. Please allow two hours for sealed system service time. No leaks observed during service. ; ordrng 1 WPW10605286 (Compressor Kit) and 1 SealedSystem2HRS (Sealed System 2 HRS)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Manor, Texas 78653

Joe Z

Job Details: 10/17/2022

"Arrived onsite to install previously ordered parts. Installed new control and ignitor still not igniting. Test ignitor and is good. Contacted Techline for assistance. After series of test with control , gas valve and ignitor tech recommended replacement of gas valve.Tech gave SR#7734831889. Ordering valve.; ordrng 1 W11590251 (Valve)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Austin, Texas 78731

Matthew

Job Details: 10/17/2022

"Arrived onsite for washer making noise during agitating cycle. Upon arrival inspected unit. Found agitator was loose. Tried tightening but would rock side to side. Found internally stripped. Replaced agitator. Tested unit and unit is having second issue. Found hub worn and when cycling changes from agitating to spin the unit does not disengage. Only the agitator spins during the spin cycle. Ordering Hub, actuator and belt. Office to reschedule ; ordrng 1 W10528947 (Hub) and 1 W11213879 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hutto, Texas 78634

Maurice R

Job Details: 10/17/2022

"Arrived onsite for refrigerator not making ice. On inspection found the FC was open about 1/4inch due to items stored in the front of the freezer door. There is a slight frost pattern in the freezer. Tested the bi metal and it was working. I set the defrost for 8 hrs, then I tested the thermistor and they tested good. Then I tested the ice bin thermistor and it tested bad E5 error. Ordering a ice maker for the RC. The FC temp was 18? and the RC was 46?. There was ice on the evap, having CX remove items from the freezer and defrost the FC section . Informed the CX that there was to many items on the top shelf that stuff will freeze up there. No water leaks detected during service ; ordrng 1 W11579560 (RC icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, Texas 78723

Joe Z

Job Details: 10/17/2022

"Arrived onsite for not cooling properly. Upon arrival unit has been moved to 1st floor storage. Evaporator is covered in ice. Test unit and unit not defrosting. Need to order control, harness, and heater returning with thermistor. Maintenance will leave unit unplugged and allow unit to thaw to gain access to evaporator. ordrng 1 W11546609 (Control) and 1 W11546681 (Harness) and 1 W11546606 (Heater)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, Texas 78665

Maurice R

Job Details: 10/17/2022

"Arrived onsite for ignitor is sparking when the knobs are turn off, they unplugged it and plugged it back in and it still was sparking. On inspection i could not reproduce the issue. Checked the module seems to be fine. Ordering a new spark module. No gas leaks detected during service. ; ordrng 1 W11565127 (Manifold,spark)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Blanco, Texas 78606

Andrey

Job Details: 10/17/2022

"Arrived on site to test unit for water leaking out from ice maker, inspected ice cubes and found them still in whole line in ice bin, ice maker is overfilling with water, pressure regulator hand dual valve has been replaced, called tech line to report my findings, tech line stated is possible that the pressure regulator was faulty and could be replaced if needed, per tech line ice maker and UI will also need to be replaced, ordering pressure regulator, ice maker and UI, office to reschedule SR#7734613625; ordrng 1 W11577100 (Control UI) and 1 W11579560 (Ice maker) and 1 W10786952 (Pressure regulator)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Briarcliff, Texas 78669

Leonardo

Job Details: 10/17/2022

"Arrived on site to test unit for touch pad not responding and turning on and off. Test unit and found touch pad not responding a few times. Unit is connected to Wi-Fi, will need to order new console office to reschedule ; ordrng 1 W11296171 (Console)"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Wimberley, Texas 78676

Andrey

Job Details: 10/17/2022

"Arrived on site to test unit for buttons not working, ran diagnostics cycle and found that unit has power but lid lock not engaging and lid lock error code present, ordering lid lock office to reschedule ; ordrng 1 W10810403 (Lid lock)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Belton, Texas 76513

David Z

Job Details: 10/17/2022

"Arrived on site to follow up on sealed system repair due to high Temps in both compartments. Found low pressure in system, but was not flat. Removed and replaced compressor and dryer. Removed evap. Found new evaporator was damaged and unusable. Sealed off lines for evaporator. Ordering replacement evaporator to complete repair. Office to schedule sealed system tepair. ; ordrng 1 W11492867 (Evaporator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Cedar Park, Texas 78613

David S

Job Details: 10/17/2022

"Arrived on site for Whirlpool dishwasher not cleaning the dishes. I inspected the unit and found and found fault codes F4e3 wash motor not running, f7e1 no heat. I ran a diagnostics cycle and found the unit filling with water but the wash motor not pumping. I gained access to the control and found it sending voltage to the motor. I am ordering the sump and motor to complete the repair. .; ordrng 1 W11025157 (Sump and motor)"

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Austin, Texas 78748

Scott

Job Details: 10/17/2022

"Arrived on site for washer keeping to try and fill. Also customer mentioned unit would drip when not in use . Ran diagnostics no error codes ,all checked normal. Vale was dripping before and after test wash . Ordering new valve . Call to set return . No water leaks detected at time of service. ; O-emld tckt"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Austin, Texas 78745

Scott

Job Details: 10/17/2022

"Arrived on site for smell of gas when oven is in use . Burner top are normal. Found unit is taking multiple times to ignite gas . Ordering valve ,igniter and tube . ordrng 1 W10861656 (Valve) and 1 WPW10324262 (Igniter) and 1 W10764654 (Gas tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Cedar Park, Texas 78613

Vincent

Job Details: 10/17/2022

"Arrived on site for refrigerator, inspected unit and work area. CX compliant was not cooling enough. Tested temps and FC 37? RC 63?. Found frost build up in the freezer evap. Tested voltage to heater and had 120VAC, tested the heater resistance and found it open. Will need to order the heater and office to reschedule when parts are available. CX will need to have the unit fully defrosted for 48hrs. ; ordrng 1 W11546610 (Heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Austin, Texas 78745

Scott

Job Details: 10/17/2022

"Arrived on site for dish washer control flashing . Ran diagnostics got 10-5, 10-4 error codes . Test was stopped early and UI flashed . No leaks found . Ordering sump and motor and water inlet . Please call to set return visit ; ordrng 1 W11460946 (Sump and motor) and 1 W11289893 (Water inlet)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Austin, Texas 78749

Leonardo

Job Details: 10/17/2022

Arrived on site to test unit for unit not washing correctly. Test unit and found unit not getting enough water. Will need to replace fill valve; ordrng 1 W11175771 (Fill valve)

We serviced a

GE REFRIGERATOR

Model GSL25JFPC BS

Near Wimberley, Texas 78676

Andrew

Job Details: 10/17/2022

Arrived on site to test unit for not cooling properly. Found evap completely frosted over. Removed cover and lower portion of evap to access heater. Removed and got open readings when checking resistance. Engaged in diagnostics and got proper voltage but element not engaging. Recommend replacing defrost element. ordrng 1 WR51X10055 (Heater)

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS01

Near Round Rock, Texas 78665

Gerry C

Job Details: 10/17/2022

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the main control as directed to the last tech by the MFG tech line. There was no change and the HF whine could be heard after the repair. I scoped incoming voltage and found a clean 56Hz sine wave. Monitoring the DC supply showed 14.63 VDC with an odd divergence at approximately every 10th of a second. The left (smaller oven) controller was the only one producing the noise, but switching wiring caused both to emanate the squeal, until the unit had power cycled. Unloading the REB board, the only other item on the DC line, made no change. I contacted the MFG tech line and discussed the issue and previous repairs with tech Andrew. SR# 7734794361 I advised the tech of my findings and the unit has been submitted to engineering for further review and action and I will be contacted. No gas leaks detected during service. ; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Austin, Texas 78744

Matthew

Job Details: 10/17/2022

"Arrived onsite for upper oven bake not functioning. Upon arrival inspected unit. Found bake ignitor not functioning. Verified 120 vac to igniter, but not energizing. Unboxed ignitor and was incorrect. Will need to reorder bake ignitor and set to return. ; ordrng 1 WP7432P143-60 (Bake ignitor)"

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS04

Near Austin, Texas 78732

Paul

Job Details: 10/17/2022

"Arrived onsite for a microwave oven combo displaying door. I found the cavity lamp not working. I tested fuses and the cavity TOD and all tested good. I found only 120 VAC on the filter. I found the breaker in the on position and not tripped. I reset the breaker and tested voltage at the filter and had 237VAC. When I opened the door the breaker would trip . Because of the way the breaker was acting I advised the customer to have it replaced and I explained to the customer the door switches should be replaced; ordrng 1 WPW10440740 (Lamp) and 3 W10211972 (Switch)s and 1 WP9760588 (Transformer)"

We serviced a

GE REFRIGERATOR

Model GFE28GSKFSS

Near Cedar Park, Texas 78613

David S

Job Details: 10/17/2022

"Arrived on site for for GE icemaker not producing ice. I inspected the unit and found it stuck in a cycle with the tines not moving. I applied light pressure and found and found the ice maker finished its cycle. I temperature tested the fresh food section and freezer, I found both cooling properly.

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC0

Near Austin, Texas 78757

Wesley

Job Details: 10/17/2022

SR#7734827626 spoke with Rob. Arrived onsite with JR Found poor airflow causing misreadings and thermistor errors. Documented with techline and advised having the duct changed to a ridged style duct to reduce bends and improve efficiency. All else checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Austin, Texas 78757

Wesley

Job Details: 10/17/2022

Arrived onsite with JR for overflow issue and replaced the main control. Tested and Found unit function completely restored to normal operation. Advised customer on repair and advised on design features.

We serviced a

LG WASHER

Model WT1501CW

Near Round Rock, Texas 78664

Maurice R

Job Details: 10/17/2022

Arrived onsite for washer not filling fast. On inspection found that the cold inlet filter was full of sand. Cleared the sand out and ran unit in test mode. The fill rate was fast on test.CX suggested to CX to get a whole house filter to stop this from happening again. No water leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Kyle, Texas 78640

Matthew

Job Details: 10/17/2022

Arrived onsite for vibration sound coming from upper right corner of unit. Upon arrival inspected unit. Found pieces from install that needed to be removed. However also found that installers crammed the unit in between cabinets and did not level the unit. Took pics of installation. Unit is sagging down on the right. The noise goes away if light pressure is put on the side panel. Customer will be contacting the company that installed the unit. Job complete

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Austin, Texas 78749

Matthew

Job Details: 10/17/2022

Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found fridge and freezer section adequate in temperature. Customer explained that in the time of ownership the unit totally defrost 3 times. Says food in freezer defrosted and food when bad in fridge. Unit also had 3/4 full bucket of ice. Power cycled unit to clear any potential glitches. Called tech line for assistance. Spoke to DJ . Issues are so intermittent and all components functioning at time of visit. Tech suggested that if systems persist recommend replacing the electronic controls. Provided SR#7734833529.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Round Rock, Texas 78665

Maurice R

Job Details: 10/17/2022

Arrived onsite for previously diagnosed parts. Installed the repair kit for the power module. Tested unit and it was working as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Austin, Texas 78753

Wesley

Job Details: 10/17/2022

Arrived onsite for lint being left behind on black cotton shirts. Tested and found agitator and valves and wash and spin and drain functions operating properly and Advised customer on low detergent usage and hi water volume hot washes for these kind of garments to reduce the silt and lint being left behind on the clothes. Advised on good cycle choices and the reasoning behind the advice. All checks good. Unit is otherwise operating well and as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78758

Wesley

Job Details: 10/17/2022

Arrived onsite for ice maker which had a shorted motor and would not run a test cycle. Replaced icemaker and tested. Unit is now operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bastrop, Texas 78602

Joe Z

Job Details: 10/17/2022

Arrived onsite for Heating Element - SP W11540964 - Special Project S17304 . Upon arrival replaced element. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near Austin, Texas 78753

Wesley

Job Details: 10/17/2022

Arrived onsite for heater replacement part W11537778. According to SP W11540964 Special Project S17304. Tested. Unit is now operating as designed. No evidence of prior leaking.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Round Rock, Texas 78665

Maurice R

Job Details: 10/17/2022

Arrived onsite for dishwasher not cleaning. On inspection the dishwasher had no water bing called to the unit. Found the main water line was turn off. Turn the water on and ran unit in diagnostics mode and the unit is working as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bastrop, Texas 78602

Joe Z

Job Details: 10/17/2022

Arrived onsite for Dishwasher not cleaning no sign of water running.. upon arrival inspected unit and found supply water to unit was off. Turned supply valve on and unit now operates as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78732

Paul

Job Details: 10/17/2022

Arrived onsite for a refrigerator that hasnt made any ice since the last repair. I tested temps at 0 and 37 degrees and both compartments were at temp with the SS off. I found the icemaker going thru a harvest but no ice came out. I ran service test 45 and could hear the valve humming but no water cam thru the line. I ran service test 19 and found the fill tube heater working. I ran test 45 again and the icemaker filled. The valve was not weeping. I explained to the customer that if it happened again the icemaker would have to be failing to turn the heater on. I also explained that it is possible the ice maker fill valve could have gotten something in it that caused it to weep and freeze over but at this time it was not weeping. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Austin, Texas 78726

Paul

Job Details: 10/17/2022

Arrived onsite for a refrigerator making noise. After speaking with the customer I determined that is was the dampened that they were hearing at times. I forced the dampener to open and close and the customer conformed the noise and stated at times it gets even louder. I replaced the dampener and tested it. The dampener works as designed and is quiet. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WFG505M0BS3

Near Leander, Texas 78641

Kimo

Job Details: 10/17/2022

Arrived onsite for a rang the is Producing orange signs. Upon Arrival I found that were present. I checked the main gas feeder line to find that it was not contaminated with pipe sealant I found some sealant on the fittings that connects to the regulator I cleaned the out the best I could best I could and tested unit and found no change. through asking the customers questions I found that they had recently began using a humidifier and around the same time the flames began to change color. I spoke to the cx and explained to them how the Humidifier affects the flames on the unit. The unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, Texas 78731

Paul

Job Details: 10/17/2022

Arrived onsite for a dishwasher to replace the heating element for Special Project S17304. I replaced the heater and tested the machine to see if there were any leaks. No water leaks were present at the time of service. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG51US0DS00

Near Leander, Texas 78641

Kimo

Job Details: 10/17/2022

Arrived onsite for a cooktop that smells of gas when not in use. Upon arrival I installed all gas lines and connections with leak detect and found the the leak was coming from a loose fitting on the right left burner I tightened it up and tested several times and found that the leak was gone. I connected safety and tested them of my findings .job complete sr#7734794288

We serviced a

MAYTAG COOKTOP

Model MGC7536DS00

Near Liberty Hill, Texas 78642

Kimo

Job Details: 10/17/2022

Arrived onsite for a cooktop that is clicking. Upon arrival I tested the unit and found the the front left burner would spark but not ignite sometimes. I adjusted the ignitor and tested unit several time and found that the unit is now operating as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Driftwood, Texas 78619

Andrew

Job Details: 10/17/2022

Arrived on site to test unit for not heating properly. Found venting leading to exterior completely clogged/restricted. Found no issues with unit itself. Advised would need professional to clear venting. Also advised not to use unit till venting issue is corrected to prevent damage to unit. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Wimberley, Texas 78676

Andrew

Job Details: 10/17/2022

Arrived on site to test unit for no ice production. Customer stated last few days unit has been working . Ran diagnostics and ice maker working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Spicewood, Texas 78669

Leonardo

Job Details: 10/17/2022

Arrived on site to test unit for center burner orifice stuck. Replaced center orifice holder and orifice to LP. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Austin, Texas 78738

Leonardo

Job Details: 10/17/2022

Arrived on site to test unit for broken grate. Found right grate broken. Replaced grates test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model KCGS556ESS

Near Austin, Texas 78737

Leonardo

Job Details: 10/17/2022

Arrived on site to test unit for bezels loose. Replaced bezels test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model JGRP548HL00

Near Lakeway, Texas 78734

Leonardo

Job Details: 10/17/2022

Arrived on site to replace ui and control board. Replaced parts test unit and unit test good both ovens got to 350 job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near Austin, Texas 78737

Leonardo

Job Details: 10/17/2022

Arrived on site to replace heating element per special project. Replaced heating element test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Hutto, Texas 78634

Cliff

Job Details: 10/17/2022

Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Waco, Texas 76707

Jonathan M

Job Details: 10/17/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both the icemaker and the fill tube heater. Test of the unit and diagnostics and found the unit harvesting and filling as designed with no leaks present. Advise the customer to give the unit a couple days to make ice. Call complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 10/17/2022

Arrived on site to install new brackets. Installed brackets test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Round Rock, Texas 78681

David S

Job Details: 10/17/2022

Arrived on site to install a new heating element according to service pointer W11540964. I verified the model and serial number fall in range. I installed the new heating element according to the pointer. I tested the unit and found it working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Cedar Park, Texas 78613

David S

Job Details: 10/17/2022

Arrived on site to install a new heating element according to service pointer W11540964. I verified the model and serial number fall in range of the service pointer. I installed the new heating element according to the pointer. I tested the unit and found it working as designed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Cedar Park, Texas 78613

David S

Job Details: 10/17/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Temple, Texas 76502

David Z

Job Details: 10/17/2022

Arrived on site to diagnose refrigerator that isn't making any ice. Checked and found Temps are good and withing harvest range. Tried to cycle icemaker and found no response from icemaker. Replaced icemaker and retested and verified unit working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, Texas 78664

Cliff

Job Details: 10/17/2022

Arrived on site to diagnose a washer that is not cycling properly. Found capacitor failed preventing motor from running. Replaced capacitor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Round Rock, Texas 78665

Cliff

Job Details: 10/17/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found rc evap fan not operating during normal cycling due to faulty thermistors. Replaced evap cover and tested unit. All is working properly at this time. No leaks were found at time of service. Documented with techline.File# 7734652411

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Hutto, Texas 78634

Cliff

Job Details: 10/17/2022

Arrived on site to diagnose a microwave that is making unusual noise. Tested unit and found customer is hearing air baffle on top of microwave. Advised customer on findings and no further repairs needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Copperas Cove, Texas 76522

Tyler

Job Details: 10/17/2022

Arrived on site for refrigerator leaking water from the dispenser. Upon arrival confirmed issue as well as customer provided video of leaking coming from side of spigot connection behind ui panel. Confirmed leak and replaced separator. Found leak no longer present unit now functioning as designed. Call complete