Local Reviews
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Brandon C.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for customer complaint of unit not dispensing water, found failed filter housing, I replaced filter housing, unit tested good."
David S.
DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived on site to install previous diagnosed part. I gained access to the drain pump and removed failed one, I installed a new drain pump. I tested the unit and it operated as designed. No water leaks detected. Job complete."
David S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previous diagnosed part. I inspected the part and found it to be what was not need I am order a sump and pump assembly W11085683. Office to reschedule it is an expart.; ordrng 1 W11085683 (pump&motor)
Eman J.
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived onsite for part drop off. Dropped off ice container. Job complete.
Clif L.
DISHWASHER WHIRLPOOL WDF330PAHS Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found dishwasher leaning to far forward causing too much water in front of unit. We leveled dishwasher and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Lou S.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to inspect microwave/oven wall combo not working. Upon further inspection, I tested the microwave and when I selected 1 minute and hit start, the timer jumped to 3 mins. Tested again for 1 min and the timer jumped to 10 seconds. I tested the oven and the display jumped over to the microwave selections. I removed and replaced the main ACU and retested. Unit is operating as designed. Job completed."
Brandon C.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for customer complaint of unit not making ice in bottom section. Found the three ice makers we had at time of visit were not the correct ice makers, ordering ice make in freezer section. ; ordrng 1 W10898289 (icemaker)"
Paul R.
REFRIGERATOR WHIRLPOOL WRT541SZHV00 Arrived onsite for a refrigerator not cooling properly. I found the FC at 30 degrees. I found the pressures at 0 on the low side and 205 to 210 on the high side. I found a ball of ice on the cap tub entering the evaporator and a poor frost pattern. I recovered the refrigerant and replaced the evaporator. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.9 oz’s of R134A. I tested the unit and had a good frost pattern. The unit is working as designed. Call complete.
Kevin B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site and replaced filter head diagnosed on previous visit after replacement new one is no longer leaking, job complete"
Jacob S.
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived onsite for unit not making ice. Customer said previous company came out and said she needed recirculating pump. Previous company did not put pump back in. Put in new recirculating pump. Tested unit. Unit test good. No leaks at this time. Job complete
Wesley P.
REFRIGERATOR GE zisb480dmb Arrived onsite and found unit icemaker and fill cup will be needed as it is continuing to leak and drip. Ordering icemaker and fill cup. ; ordrng 1 WR29X10092 (cup fill im) and 1 WR30X10093 (icemaker asm)
Wesley P.
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Arrived onsite and was informed blockage had not been cleared during the las t2-3 repairs resulting in the cause being corrected but the symptom never being corrected. Cleared ice to correct issue. Advised customer to perform full defrost to clear ice in evaporator space.
Scott M.
DRYER WHIRLPOOL MED7230HW0 Arrived on site , unit will not start . All t-stats fuse and heater checked normal . Ordering control . Call to set return .; ordrng 1 W11441687 (CONTROL)"
David S.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for condensation in the fresh food section. I inspected the unit and work area. I found fresh food side evap iced over. I defrosted the evaporator, and found the fan working. I put the unit through test 38 and found the heating element for the freezer coming on. I am ordering the UI control W11340158, thermistor W10316760 to complete the repair. ; ordrng 1 W10316760 (thermistor) and 1 W11340158 (UI)"
Eman J.
WASHER MAYTAG MVWC565FW1 Arrived onsite for washer making noise. Called tech line about the noise issue. Tech line advised to check voltage at control while system makes noise. If it doesn’t have constant voltage of 115-120 that it’s a power supply issue. If it does have a constant voltage they advised to replace control panel again. I asked if it continues after replacing control what should the nest step be?
Al R.
MICROWAVE GE JVM1540SM5SS Arrived to inspect scorched parts inside the microwave.Confirmed and photographed the damage to the unit.The unit had an excessive amount of grease inside the unit possibly directly affecting the unit damage.Removed and replaced it.Reassembled and unit works as designed.Job complete
David S.
DISHWASHER WHIRLPOOL KDTM354ESS3 Arrived on site for dishwasher track broken. I inspected the unit and work area. I found the left side track welds had broke. I removed both tracks and replaced them with new. I tested the unit to ensure the door closes properly. I inspected the hoses under the unit to ensure nothing came lose when I pulled the unit out of the cabinet. Job complete. No water leaks detected.
Paul R.
REFRIGERATOR LG LFX31925ST/03 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and the drier. I installed a low side service tap on the compressor. I replaced the main control and updated the software with a jig. I charged the system with 4.76 oz’s of R134A. I tested the unit and it is working as designed. Call complete.
Richard P.
RANGE UNKNOWN RGV2486GLLN Arrived onsite for the oven range center front burner not lighting. During testing found that the nut on the burner was loose causing the issue. Cleaned burner and tighten up the nut and burner worked good. Complete
Wesley P.
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived onsite and replaced main control due to recurring symptoms.
Jacob S.
RANGE WHIRLPOOL RS675PXEQ2 Arrived onsite to replace parts that previous tech ordered. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete
Eman J.
MICROWAVE WHIRLPOOL WRS571CIDM02 Arrived onsite for refrigerator not making ice. Tested system. Found ice maker bad and motor bad. Replaced ice maker. Ordering motor W11202789. Office please reschedule. ordrng 1 W10225313 (motor)
Leonardo C.
DISHWASHER WHIRLPOOL GU2455XTSB1 "Arrived on site to replace sump and motor. Replaced sump and motor, tested unit, unit performed as designed no leaks present at this time.
Luis M.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site for no cool in fresh food. Found fresh food evaporator incased in ice diagnosed unit will need a new defrost thermistor and fan scroll,customer unable to defrost unit due to having a newborn. Ordering a new fan scroll assemblyAUTHO KQSVR00DPL1; ordrng 1 W11098695 (FAN SCROLL)"
Wesley P.
COOKTOP KITCHENAID KCGD506GSS00 Arrived onsite and found unit glued to counter. Will need to be removed prior to service. Returning with same parts. Unit sparks constantly while lit. ; saved tckt
Brandon C.
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for customer complaint of door not closing all the way, found right side hinge had failed, I replaced hinge, unit tested good."
Jacob S.
WASHER MAYTAG MVWB835DW4 Arrived onsite for unit making a noise during cycle. Put unit in diagnostics. Got F5E1 lid switch fault. Erased code. Tested unit. Found no unusual noises. Customer said possibly the unit does random things from time too time. Ordered a control board. Rescheduled with customer. ; ordrng 1 W11170706 (cntrl-elec)
David S.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain pump connection was lose. I reseated the connection, and inspected the drain lines. I also found a restriction in the drain line. I cleared the restriction. I tested the unit and found the unit draining. No water leaks detected. Job complete."
Jonathan S.
REFRIGERATOR AMANA AFI2538AEQ3 Arrived on site for refrigerator intermittently making ice. Performed diagnostics mode and jumped ice maker into advanced cycle. Dropped ice and ice filled. Tested switch for ice maker voltage and ohms all tested good. tested voltage on ice maker didn’t find any closed door switch and tested again tested good. Possible short in wire harness or on and off switch tested wires and could not find during service.
Leonardo C.
DISHWASHER KITCHENAID KUDS30IVBL0 "Arrived on site to test unit not filling with water. Tested unit and found float valve obstruction. Removed obstruction, tested unit, unit fills with water. Unit functions correctly. Job complete."
Eman J.
OVEN WHIRLPOOL WFC310S0ES3 Arrived onsite for oven door hinge broken. Tested system. Found right hinge broken. Part is on back order.
David S.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to install previous us diagnosed parts. I gained access to the evaporator and removed the failed evap fan assembly. I removed the old UI and replaced with new. I
Scott M.
DISHWASHER KITCHENAID KUDP02FRSS0 "Arrived on site for poor draining dishwasher . Ran diagnostics water was in tip after test . Found piece of glass in drain pump , glass had worn down propeller. Replaced pump . Unit is now draining . No water leaks detected at time of service. Job complete ."
Jacob S.
OVEN WHIRLPOOL WFG505M0BB2 Arrived onsite for oven not igniting. Tested unit. Found that igniter was not getting hot enough to allow oven burner to turn on. Ordering other parts. Just in case. ; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)
James C.
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site and installed new drain pump and tube. Tested operation and found unit working properly. Job complete
Al R.
WASHER MAYTAG MHW6630HC0 Arrived to inspect LF error.Confirmed the complaint and found the customers washer is unbalanced due to the stands they sit on and the tile floor.Unit smushed the drain hose and caused the drain to simply time out and shut off.Corrected the issue and unit now operates as designed.Job complete.All water lines were dry at the time of service
Eman J.
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite for microwave vent cutting on by its self. I called whirlpool safety line to inform them of the customers safety concerns and to inform them I’m changing out the control Sr 7727173896. Replaced control. Tested system. Everything works as designed.
Brandon C.
REFRIGERATOR KITCHENAID KSSO48FTX02 "Arrived on site to replace failed bi metal and control board, after replacing, unit tested good.
Lou S.
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site to inspect wall MW/oven combo error codes. Upon further inspection, I found the display showing error code F6E8. Following the tech sheet, I cycled power and tested and the error code continued to appear. I removed and replaced the microwave appliance manager and retested. Unit continued to fail. I removed and replaced the UI and retested and now it’s showing open/close door error. I tested the switches and all are good. Found cavity light still not working. Contacted techline and spoke to Rich and advised of my findings and the compliant. Rich had me test voltage at the P1 connector on the MW control and I had no voltage. I tested from P1-4 to chassis ground and got 122V. I traced the wire harness back to the cavity thermostat and found the harness was burnt and the thermostat was burnt. Rich recommended replacing the harness and sensor. Provided file #7728123591. I advised the customer of my findings/testing. I am ordering the convec
Jonathan M.
WASHER WHIRLPOOL WFW70HEBW0 Arrived onsite for washer that exploded the door open during a wash. Inspected unit and work area. Unit is sitting outside on the deck next to another new washer they have purchased. Noticed the new unit was plugged into a strip circuit on an extension cord and one garden hose hooked up to the washer. I asked where the washer was sitting originally and they brought me to where they had the washer. Found the electrical circuit was on a GFCI utility room circuit breaker with other plugs attached in the room. I asked the customer to bring me an extension cord for the unit being that it sat outside to try and find the problem. Found unit not powering on. Tested voltage at the control and found it receiving proper voltage. Tested DC voltage to console and found proper voltage but no power. I started to remove the control panel and bumped it. The UI came on and I ran diagnostics. Found an F8 E3 (overflow condition). Test the unit in an auto test for the drain in
Jonathan S.
REFRIGERATOR WHIRLPOOL WRT541SZHV00 "Arrived on site for refrigerator freezer not freezing. Checked freezer temperature 30 degrees during defrost cycle. Monitored evaporator when unit came out defrost and frost pattern. Inspected evaporator and compressor with UV light, no signs of leak. Will need to check pressure on seal system. Office to reschedule appointment. ; ordrng 1 SEENOTE (SEAL SYSTEM )"
Kayman B.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for front load washer no power. Upon inspection I found the washer UI unresponsive. I reset the breaker and the unit powered on. As I put the unit into diagnostics the unit showed a F0E2 error indicating over suds then powered off before I could advance diagnostics. Unit will need a UI and control. Ordering console white (W11325580) and control (W11322879) requesting 2 man 2 hour job for stacked unit. Office to RS. ; ordrng 1 W11322879 (cntrl-elec) and 1 W11325580 (cntrl-elec)
Al R.
REFRIGERATOR FRIGIDAIRE FFTR1814TWE "Arrived to inspect refrigerator still not cooling.Found the evaporator fan was defective and not coming on.Removed and replaced it, defrosted the tower and reassembled the unit and unit fan now works properly.Customer told to wait approximately 24 hours for the unit to reach optimal temperatures.No water hooked up to unit.Job complete"
Leonardo C.
RANGE THERMADOR PRD486GDHU/23 Arrived on site to replace sensor. Replaced sensor test unit and unit still giving error code. Will order new sensor and board. Can’t find part number for control board office to reschedule. ; ordrng 1 00627375 (SENSOR)
Kevin B.
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and found dryer is very noisy during operation disassembled dryer and found blower wheel is broken and making contact with shroud while spinning. Attempted to remove blower wheel but this is a long vent model hand blower wheel shaft cannot be held in place in order to remove wheel. I need to bring back shroud, motor, and wheel to correct issue. Get model and serial pic ; ordrng 1 WPW10211911 (housing)"
Kevin B.
DRYER WHIRLPOOL wed4850hw0 "Arrived on site and inspected dryer and found neutral to control board is not connected. After resetting connection dryer is now heating properly, job complete"
Wesley P.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite and found freezer module failed causing upper lighting circuit to fail. Ordering freezer module. Advised customer on repair and other use and care. ; ordrng 1 W10695459 (module)
Wesley P.
REFRIGERATOR JENN-AIR JUC2450ARS Arrived onsite and found unit drain pan cracked. Fabricated a repair as parts are not available.
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived to install previously ordered parts.Removed and replaced the rails and brackets.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Job complete
Richard P.
RANGE WHIRLPOOL WEE745H0FS0 Arrived onsite for the oven range not working at all. During testing found that there is good voltage going to the oven. Ran diagnostics and found and that all burners are not working the cooling does not work and broil and bake did not work. Found that the display control and main board to be faulty.
Luis M.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for cooling complaint. Found fresh food evaporator incased in ice. Replaced defrost and temperature thermistor,secured thermistor to correct location on suction on copper end above weld joint,secured with foil tape and zip replaced fan scroll,ran diagnostics good air flow,changed defrost setting to basic."
Jacob S.
WASHER MAYTAG MVWC416FW0 Arrived onsite for unit making a loud noise. Tested unit. Put unit in diagnostics. Found F7E1 speed basket fault. Found that motor was not running. Ordered drive motor. Motor covered under warranty. ; ordrng 1 W10832724 (drive motor)
Wesley P.
OVEN WHIRLPOOL RBD305PRS00
Clif L.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found hissing coming from condenser even after compressor is powered off. Condenser was pressed up against cavity and pierced most likely during delivery and installation. Condenser will need to be replaced to complete repairs. Return date will need to be set by office for two hours and two technicians.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 2MANJOB (2 MAN JOB) and 1 W11211932 (CONDENSER)
Scott M.
DRYER WHIRLPOOL WED9600TW "Arrived on site for General maintenance of dryer . Took toe kick off , very little lint found . Did vac out inside . Ran temp checks , all checked normal with unit . No repairs needed at time of repair . Job complete"
Wesley P.
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for oil leak and repaired by replacing gearcase. All checks good. Unit is now operating as designed.
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator that’s freezing items in the refrigerator section. Inspected unit and work area. Found food items pushed all the way to the back wall causing restriction in airflow. Unit was correct temperature and had ice in the icemaker been. Customer also complained about water drip edge from the top of the unit. Inspected top cover and found door water valve leaking when water was being called to either dispenser or icemaker. Ordering dual valve . ; ordrng 1 WPW10341329 (water valve assy)
James C.
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site and installed new mullion. Verified proper fit and function. Unit tests good. Job complete
Paul R.
OVEN WHIRLPOOL WOS51EC0HS01 (Tg) Arrived on site for wall oven not heating correctly. Ran oven through heating cycle set at 350 degrees. Oven cycled between 334 & 371 degrees leaving it with a 352.5 degree average temp. The unit is working as designed. The inspector had tested the temp during the initial preheat from what I read on the report he gave the customer. I helped the customer connect the unit to WiFi so the clock would show the correct time. Call complete.
David S.
OVEN KITCHENAID KODE500ESS04 "Arrived on site for wall oven having rust. I inspected the unit and work area. I found both oven doors, the bottom oven handle and the control panel all have rust on them. I tried to clean it off and it would not come clean. I am ordering both oven panels W11354870, 2 oven door handles W10831237, and the control panel W11086141 to complete the repair. ; ordrng 2 W10831237 (hndle-door)s and 1 W11086141 (console) and 2 W11354870 (OUTE DOOR )s"
Kayman B.
REFRIGERATOR UNKNOWN GI7FVCXWY02 Arrived onsite for refrigerator freezing food in the RC. Upon inspection I found all of the fans on the unit constantly running which is causing the freezing. I tested the RC thermistor and found it pulling a incorrect ohm reading. Will need a new harness with thermistor attached (WPW10292583) it was checked in my Digital list but seems it did not make it in the parts pick up.
Richard P.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived onsite for the freezer not cooling. Installed new evap motor and freezer tested fine. Compressor stayed on. Complete
Kevin B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 on site and found fresh food evaporator is frosted over, took one picture. It will need to be defrosted and evaporator motor and with harness will need to be replaced. Also found all interior lights are out except for lights in ceiling. Spoke with tech line and on this model the freezer light Is the first in the sequence. Will bring back enough LED modules to replace all affected if need be. ; ordrng 1 W10695459 (module) and 5 W10695459 (module)s and 1 W10830278 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec)"
Kevin B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and replaced harness from inside refrigerator wall to pantry door, pantry door, UI and deli user interface. All lighting is working properly, icemaker is operating properly, water dispenser is working properly, however there is voltage to ice dispenser motor but motor is not running. Will need a new ice dispenser motor to complete repair; ordrng 1 W10822606 (motor)"
David S.
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site for washer range showing error code f9e0. I sent a call ahead and no one answered at the door. I called the second number on file and spoke to the owner, he stated he will try and call them. No one answered the door. I left a door hanger and moved on. Office to reschedule ; O-emld tckt"
Wesley P.
DRYER WHIRLPOOL WHD5090GW0 "Arrived onsite and replaced UI and harness. Unit seemed to operate slightly better than during last test. But still having same symptom of chiming and making random selections, Called techline and was advised to swap l1 and 2 at the power block which seemed to have an immediate improvement. Demonstrating that the power supply may be dirty. Advised customer on findings. All checks good."
David S.
RANGE WHIRLPOOL WEG745H0FE0 "Arrived on site for front two burners not working properly. I inspected the unit and work area. I found the burner heads nots dispersing the gas properly. I swapped in the new burner heads and the unit worked as designed, no more yellow flame, and no more puffing sounds every 5 minuets.
Brandon C.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of unit not cooling and water inside of fresh food section. Found bludgeoned underneath drain pan, called techline
Richard P.
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived onsite for the microwave not heating. Tested all components and found that the control board needs to be replaced. Cap and diode and magnetron will need to be replaced as well on next visit. Ordering parts and office to schedule ; ordrng 1 W11128342 (cntrl-elec)
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator water dripping out dispenser door. Inspected unit and work area. Found ice cubes in good form. Found ice container frozen in place. Performed diagnostics mode and cycled and filled ice maker. Found only freezing at bottom of ice container. Removed ice chute and inspected gasket. Called Whirlpool tech support and spoke with Kathy. Was informed to order ice chute and double up on gasket. Will need order chute and gasket. ; ordrng 1 W10837274 (ICE CHUT ) and 1 WPW10291905 (GASKET)
Jacob S.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for unit making noise in the refrigerator area. Tested unit. Noticed that control door is not closing. Ordered parts.; ordrng 1 WPW10594330 (control)
Brandon C.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of oven not heating, I found correct power coming into main control, but relays for bake and broil failed, I replaced main control, unit tested good."
Leonardo C.
MICROWAVE WHIRLPOOL WOC54EC0AS00 Arrived on site to replace inverter and mag. Replace d its parts and found bad inverter. Ordering new inverter and control board. Office to reschedule. ; ordrng 1 W10217711 (INVERTER) and 1 WPW10486188 (CONTROL BOARD )
Kayman B.
VENTHOOD WHIRLPOOL GXW7336DXS2 Arrived onsite for vent hood and to install previously diagnosed parts. Installed the lights and unit is working as designed. Customer noticed that the buttons were not seated correctly in the so lots and asked me to inspect. I found that the bracket the switch is mounted on was slightly bent. I corrected bracket and re installed the buttons and all are centered and working as designed. Job complete
Jacob S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite for unit not producing as much ice, water coming out not cold, only room temp. Freezer getting a little bit of moisture on top left corner of freezer, and butter freezing on top rack in refrigerator. The seal to door is not sealing correctly on freezer, possibly air baffle may need to be replaced if food continues to freeze in refrigerator. Water dispenser is working as designed. Ordered parts. Office to reschedule.; ordrng 1 LW11037733 (dor-fip) and 1 W11236851 (diffuser)"
Scott M.
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site for standing water in tub and lower rack wheels have fallen off . Found drain pump has failed . Also found water dripping from diverter seal . Found UI keys are stuck .ording sump motor , UI and control ( both covered ) drain pump and rack rollers will need replacement . .; ordrng 1 W10903576 (panel-cntl)"
Al R.
WASHER MAYTAG MVWX655DW "Arrived to inspect washer making noise during draining cycle.Confirmed the complaint and disassembled the unit drain pump and found a metal sipper like pierce causing the noises.Removed the obstruction, reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Jonathan M.
RANGE WHIRLPOOL WMH78019HB3 Arrived on site or microwave door that’s the wrong color. Inspected unit and work area. Replace black stainless door with black door. Unit is working as designed. Call complete.
Al R.
DRYER MAYTAG MEDX655DW Arrived to inspect dryer with long drying time.Confirmed the complaint and found the exhaust leading to the outside was blocked.Removed the blockage and unit now operates as designed with heat.Job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found RC evaporator drain iced over. Deiced drain and bottom of RC. Tested unit and found no clogs and all working properly at this time. No leaks were found after services were
Wesley P.
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived onsite and tested in normal wash with dishes but no soap and did not recreate leak. Advised customer that measures to mitigate sudsing were necessary. Advised on several options.
Kevin B.
DRYER AMANA NED4655EW1 "Arrived on site and found dryer is not heating, checked incoming power and found L1 to neutral 120 V, L2 to neutral 120 V but when measuring from L1 to L2 there is no voltage. Took pictures. Dryer owner rents this property, property owner is not available.
Richard P.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived onsite for the refrigerator has ice build up in freezer . During testing found that there is huge ball of ice in the right top corner of evaporator. Took pictures. Sealed system repair needed. Sealed system tech needed for repair. 2hrs needed for repair.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEM (SEALED SYSTEM REPAIR NEEDED ) and 1 W10160407 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)
Lou S.
MICROWAVE WHIRLPOOL WOC54EC7HW03 "Arrived on site to inspect wall microwave/oven combo timer not sounding when complete and display not working. Upon further inspection, customer advised that the clock/time jumps and goes back to January 1st 0800am and when the timer is done, it doesn’t chime. I placed the unit in diagnostics and found no error codes. I went into settings and checked the sound setting and found it at maximum. Tested the timer and it failed. I am ordering the UI console in white trim and CNOTE-LSO PER CUSTOMER REQUEST. . ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11367343 (CONSOLE-WHITE)"
Noah D.
WASHER MAYTAG MVWB725BW0 "Arrived on site to inspect washer for leaking, upon testing found the detergent dispenser aNd tub ring leaking, ordering dispenser and tub ring, Office to reschedule ; ordrng 1 WPW10552116 (DISPENSER ) and 1 WPW10591323 (TUB RING )"
Jacob S.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for unit not igniting. Tested unit. Unit is working as designed. Gave customer instruct on usage to get unit started. No leaks at this time. Job complete
Brandon C.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit not cooling in both sections, found compressor was not getting power from inverter control. I replaced inverter, unit tested good."
Wesley P.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite and found unit compressor not kicking on. Ordering control and deli control to remedy issue. Fan running as if cycle is running but compressor not being energized. ; ordrng 1 W11114721 (CONTROL) and 1 W11330486 (UI)
Noah D.
RANGE GE ZDP366NP7SS "Arrived on site to inspect oven for gas smell, called Ge and found all burners working to specs.
Jacob S.
DRYER WHIRLPOOL FEX831FS1 Arrived onsite for unit making squeaking noise. Took unit apart. Added grease to wheel and bearing.
David S.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site for condensation in the top of then fridge. I inspected the unit and work area. I found the freeze bottom full of ic. I gained access to the drain tube and found it restricted. I cleaned out the drain tube, and cleared the ice out of the freezer. I found the evap pan covered in ice., I thawed out the evap pan and steamed the drain tube from the freezer down. I could hear ice falling from the drain tube in the cabinet. Condensation was caused because of the ice build up In The freezer, from a restricted drain tube. No water leaks detected.. Job complete."
Clif L.
OVEN KITCHENAID KFGD500ESS04 Arrived on site to replace end cap for range. Replaced part was not able to test unit as it is dealer stock and not installed.
Al R.
WASHER MAYTAG MVWB765FW1 Arrived to inspect washer valve dripping into tub when not in use.Confirmed the complaint and removed and replaced the valve.All water lines were dry at the time of service.Job complete
Wesley P.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived onsite and found fan scroll damaged and cause of build up to be unit Evap drain plugged with tape. Removed tape and cleared all ice. Replaced fan scroll only, unit is now operating as designed."
Noah D.
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site to inspect microwave for not illuminating, checked control for issues and found it not sending voltage, replaced control and tested, all functions tested good. Complete"
Andy B.
WASHER MAYTAG MVWB835DW3 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site for dishwasher not operating. Tested and inspected unit and found all operations normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Kayman B.
WASHER MAYTAG MHW6630HW0 Arrived onsite for washer showing F3 E1 error code. Which indicates a issue with the pressure sensor. I replaced the (W11316246) sensor but the error code remained. The tech sheet advised me to go to the control if changing the sensor doesn’t work. Upon inspection of the control I found the connectors for the pressure sensor were not seated correctly ( crooked/half way on) since I already had the control out I replaced the (W11322883) control and tested unit. No more error codes and unit is now functioning as designed with no leaks detected during service. Job complete.
Andy B.
REFRIGERATOR WHIRLPOOL MFI2569VEM1 Arrived on site to install previously diagnosed dispenser control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Paul R.
UNKNOWN UNKNOWN DRUG SCREEN
Luis M.
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived on site for water leaking and door handle issue. Installed new screws and handles. Found frozen drain in fresh food,cleared drain in compressor compartment advised customer to run a hard defrost to clear drain."
Clif L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is not filling with water. Tested unit and found waterline kinked behind dishwasher. Reset waterline to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Jacob S.
MICROWAVE GE DVM1850MM2BG Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Did not resolve issue. Ordered part. Out of stock. AHS to research if part can be found. Office to reschedule ; ordrng 1 WB07X11025 (microwave control pa)
David S.
COOKTOP WHIRLPOOL JED8430ADW "Arrived on site for downdraft fan not working. I inspected the unit and work area. I found the knob was broken when I pulled it out of the unit. I used me needle nose pliers and rotated the switch and the fan came on and started to work. ; ordrng 1 WP7739P121-60 (knob- fan)"
David S.
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer not starting. I inspected the unit and work area. I found the switch in good working order. I put the unit into diagnostics mode and found error codes for UI stuck key, and low air flow. Customer stated they had the vents cleaned already. I tested the UI for any keys that didn’t work properly, all tested good. I tried to start the unit and the unit operated as designed. I explained to the customer you have to press and hold the cent of the start button for the unit to work properly. Job complete."
Luis M.
REFRIGERATOR WHIRLPOOL GD5RHAXNB00 "Arrived on site for compliant of ice stuck in chute. Tested dispenser ice dispensing correctly,removed bin tested ice door,ice door opening and sealing correctly. Removed dispenser cover,adjusted wiring and plunger in dispenser compartment tested ice dispenser with bin u it working correctly."
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site and customers complaint is the water that is dispensed is not cold and it is also not filtering. inspected refrigerator and found water dispenser is operating and filter is installed properly. This model of refrigerator does not have a cold water reservoir for the dispenser showed customer there is a coil of line at the rear of the refrigerator only. Spoke with tech line and as long as filter is in place in the water is being filtered. Refrigerator is operating as designed and no adjustments or replacement of parts can change it, job complete 7728112929"
Clif L.
REFRIGERATOR KITCHENAID KBLC36FKS02 Arrived on site to diagnose a refrigerator that is making ticking sound. Could not duplicate any failures or unusual noises in unit. All is working properly at this time and no repairs are needed.
Jacob S.
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for unit having damage to pane. Looked at panel. Saw damage. Replaced panel. No issues at this time. Job complete
James C.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found both front burners hard to ignite. Burner caps check good and burners getting proper spark. Unit will need new burner heads to repair. ; ordrng 2 WPW10515455 (burnr-head)s
Kevin B.
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site and inspected washer and found no water flow from cold water valve. Removed incoming water line and found pressure here is good. A new water valve assembly will be needed to correct the issue. labor; ordrng 1 W11127357 (housing)"
Paul R.
RANGE JENN-AIR JED3430WB00 (Tg) Arrived on site to repair cooktop with previously diagnosed parts. Replaced Lr & Rr infinite switches. Tested elements and found both were cycling correctly. Call complete.
Leonardo C.
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived on site to test unit for panel keeping lights on. Found bad panel and control. Replaced control and panel and drain pump Test unit and unit test good job complete
Wesley P.
WASHER WHIRLPOOL WFC7500VW0 Arrived onsite and quoted for MCU and motor and door lock and 2 man.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site and found no ice production, found ice in icemaker tray, found icemaker switch, ran test 44 and icemaker dispensed. Ran test 45 and icemaker filled. Requested that customer monitor it for ice production, if they call back a new freezer door will be needed to correct the issue."
Richard P.
RANGE KITCHENAID KDRS483VSS03 "Arrived onsite for the oven range not baking properly in the right side oven. During testing found that the the appliance manager is not responding to commands causing an intermittent issue. ordrng 1 W10852104 (cntrl-elec)"
David S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice maker making ice slow. I inspected the unit and work area. I did a temp test in the freezer and found it at 0 degrees. I jumped the ice maker and it cycled and called for water. I checked the thermistors and all fans. All came on when called and thermistors test good. I found the unit out of level not allowing the doors to seal properly, cause an air leak slowing ice production down. I leveled the unit and inspected the gaskets. I found a tear on the right side gasket. I am ordering a new gasket W10830274 to complete the repair.; ordrng 1 W10830274 (gasket-fip)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found ice production is low, took one picture. Found freezer temperature is showing to be 20° disassembled freezer and took one picture of evaporator there is very little frost pattern. Seal system will need to be repaired.; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
Luis M.
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for cooling complaint. Checked temperature in freezer and fresh food,temps reading 0 and 37° checked air flow to fresh food good. Ran icemaker through a harvest test,icemaker dumped ice and filled with water checked refrigerant pressure reading +5 called tech support per tech support no parts to be replaced and gave customer instructions on if no cool issue appears to run specific test. 7727889711"
Brandon C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not draining, found failed pump, I replaced drain pump, unit tested good. No leaks"
Al R.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and removed and replaced both UI and main control board.Unit still powered on, chimed, clucked at the control and wouldn’t start.Called Whirlpool Tech line and spoke with ADRIANSR# 7728118007Adrian walked me through several possible issues and was able to narrow the issue down to the valve and the wiring inside the cabinet, which is not allowing the unit to power on and cool properly.Unit is deemed non repairable All water lines were dry at the time of service.Job complete"
Jacob S.
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite to replace burner head. Replaced burner head. Tested unit. Unit test good. No leaks at this time. Job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to diagnose a refrigerator that is occasionally getting clogged in the ice chute. Found no mechanical failures with unit at this time and advised homeowner that crushed ice can freeze to the walls in the chute and eventually clog it. Chute would need to be cleaned regularly if primarily crushed ice is used. No leaks were found at time of service.
Kevin B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and found apartment maintenance has unplugged refrigerator They said this was because the compressor was very hot to the touch and the start device overload was clicking and The refrigerator was not cooling. Spoke with CS will need to bring back sealed system components to correct issue. Get pic of model and serial ; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10313899 (evaporator)"
Jonathan M.
DRYER ROPER RED4516FW0 "Arrived on site for dryer that was not heating. Inspected unit and work area. Tested voltage from the wall and found proper voltage. Tested voltage from the terminal block and found proper voltage. Tested thermal fuse, thermal cut off, element, and island thermostat. Found thermal cut off blown. Replaced thermal cut off and tested unit. Unit is working as designed. Call complete."
Paul R.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived onsite for a refrigerator not dispensing water or making ice after the customer tried changing filters multiple times. I found good water pressure to the unit but no water out of the isolation valve. I tested voltage at the valve and only had 63VAC. I tested voltage out of the control and had 123VAC to the dispenser valve and isolation valve. I found one of the diodes in the harness defective. .; ordrng 1 W11190822 (harns-wire)"
Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAYM5 "Arrived on site for dishwasher leaking. Realtor stated that unit was leaking inside the door. Inspected unit and work area. Removed door panel and found traces of water at steam vent. Disassembled vent and found leaking at vent and door inner panel (see SD-pic). Found vent gasket needed to repair. Removed gasket and installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Eman J.
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived onsite for microwave light not working. Tested system. Found control and bulb faulty. Replaced control and bulb. Tested system. Getting F1E4 error. New control is faulty. Ordering control W11182110; ordrng 1 W11182110 (cntrl-elec)
Brandon C.
RANGE JENN-AIR JDRP436HL00 "Arrived on site to replace failed burner heads, unit tested good after replacing center rear and front right burner heads."
Luis M.
REFRIGERATOR KITCHENAID KSSS42QTX00 "Arrived on site for no cool. Diagnosed a leak in the system unit will need a complete rebuild replacing compressor,evaporator and heat exchanger and 1 W10508992 (EXCHANGER)"
Jonathan S.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previous diagnosed parts. Removed failed drain pump and sump assembly , installed new. Performed diagnostics mode and monitored test operation and observed for possible water leaks. All tested good, no water leaks detected."
Scott M.
RANGE KITCHENAID KSGB900ESS3 "Arrived on site, replaced right drawer rail. Door is now properly opening and closing. No gas leaks detected at time of service job complete"
Leonardo C.
DISHWASHER WHIRLPOOL MDB8959SBB3 Arrived on site to test unit for panel not responding. Test unit and found bad panel.; ordrng 1 WPW10475779 (PANEL)
James C.
REFRIGERATOR LG LFX25971ST/02 Arrived on site and tested operation. Customer stated that when the ice maker was pushed on the lights would cut off on the ice maker and that there was a screw missing on the assembly that holds the ice maker in place. Removed assembly and found harness to ice maker was not fully seated. Plugged ice maker in and replaced missing screw. Tested ice maker and it filled properly with water and cycled properly. Job complete
Jonathan S.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher leaking. Customer stated that at end of cycle that unit would have a stream of water coming from steam vent. No water softener in home. Inspected unit and work area. Removed door panel and inspected for traces of water, none found (see SD PIC). Called Whirlpool tech support and spoke with Austin (7728111749) .He stated that normal from steam and cooler air creating condensation. All operations tested good."
James C.
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived on site and installed new ice bin. Unit tests good. Job complete
Paul R.
REFRIGERATOR WHIRLPOOL WRS325SDHW05 (Tg) Arrived on site for door alignment. Found the bottom RC door hinge was not able to be raised or lowered due to metal being stripped. Replaced lower RC door hinge and raised RC door to get the doors even. Call complete
Noah D.
OVEN AMANA ACR4303MFB3 "Arrived on site to inspect oven for not lighting up panel, upon inspection found the oven terminal burnt with bad wires. Replaced wire heads and tested. No problems found and all functions returned. Complete"
Clif L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator with a damaged icemaker. Found ice tray has separated from icemaker assembly. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Al R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived to inspect dishwasher spray arm issues.Found the top spray arm fell and melted into heater.The heater wasn’t affected.Also found the unit will need all spray arms to complete the repair.Ordering research due to me not being able to pull up the parts breakdown in Marcone.Please direct top, upper and lower spray arms to customer.; ordrng 1 CNOTE (D2C) and 1 CNOTE (RESEARCH TOP, MIDDLE AND LOWER SPRAY ARM. )"
Brandon C.
OVEN JENN-AIR JJW2430DS01 "Arrived on site for customer complaint of fan not getting to high speed during cool down. I called techline, found out that high speed only comes on during self clean, tested high and low speeds in diagnostic mode, unit tested good."
James C.
WASHER ROPER RTW4516FW2 Arrived on site and tested operation. Found long fill error. Tested valves and found cold water valve solenoid has failed. Installed new valves and tested operation. Unit tests good. Job complete
Jacob S.
REFRIGERATOR WHIRLPOOL ED5FHEXVS00 Arrived onsite for unit not cooling freezer and refrigerator. Tested unit. Was not cooling. Upon further inspection. Found that start device was bad. AHS did not authorize to replace start device. No issues at this time. Job complete
Scott M.
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for not drying properly . Found air flow restriction . Found a lot of weed wicker string in blower wheel housing also high limit had blown . Replaced thermostat and removed string . Tested unit , good air low and heating . No lint build up at time of service. Job complete ."
Noah D.
WASHER GE GTW460ASJ5WW "Arrived on site to inspect washer for problems spinning water out, upon inspection found the drain pump working but the gearcase and motor making loud noises while spinning, ordering gearcase and motor to fix noise, autho required. Office to reschedule. ; ordrng 1 AUTHO (AUTHO) and 1 WH38X27335 (GEARCASE) and 1 WH49X25376 (MOTOR)"
Jonathan M.
MICROWAVE GE PEB7227AN1DD "Arrived on site for microwave that was not heating. Inspected unit and work area. Tested unit and found no heat but unit was otherwise working. Tested magnetron, mag thermostat ,capacitor, and diode. Diode was not draining capacitor. Replaced diode and tested unit. Unit would still not heat. Replaced magnetron and tested unit. Unit is working as designed. Call complete."
Eman J.
RANGE KITCHENAID KGSS907SSS01 Arrived onsite for range not sparking. Tested system. Found module faulty. Replaced module. Tested system. Everything works as designed.
Andy B.
REFRIGERATOR GE GSHS6KGZBCSS Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WR30X10093 (icemaker asm)
James C.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site and tested operation. Found ice maker over flowing from left side of ice mold. Found ice maker not sitting level in housing. Installed new ice maker due to water in motor housing. Tested operation and found unit working properly. Job complete
Richard P.
OVEN KITCHENAID KODE500ESS04 Arrived onsite for the oven lights flickering. Ran diagnostics and found that the control board was the issue. Replaced control and oven tested good . Complete
Eman J.
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite for previous diagnosed parts. Replaced console and control electric. Tested system. Still no power. Tested power cable at junction box. Not getting any power to power cable. Customer dishwasher is on a switch also. Advised customer to contract someone about his power issue. Job complete.
Scott M.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not heating properly and long dry times. Found Weedwhacker line stuck in blower wheel housing, also high limit thermostat had blown. Removed line and replace thermostat. Tested unit, have a good airflow and is heating. No lint build up at time of service. Job complete ."
Richard P.
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived onsite for the dishwasher not washing. Ran diagnostics and found that the sump and pump motor is no good. Ordering parts office to reschedule. ; ordrng 1 WPW10605057 (pump and motor assy)
Jonathan S.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher door not shutting. Inspected unit and work area. Found door rubbing right side of tub. Found unit unleveled, leveled unit. Tested door operation several times tested good. Put unit in diagnostics ran with no error codes. tested operation and all tested good. No leaks detected."
Andy B.
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site to install previously diagnosed FC door. Removed failed part and replaced with new. Tested and inspected unit and found door mis molded and will not close properly. Attempted to make adjustments with no success. Part is defective and will need to order new door. Reinstalled old door so customer can use. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW11025559 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived to inspect freezer closing issues.Inspected and found an ice buildup underneath the door causing it not to close.I cleared the ice buildup and unit now closes properly.All water lines were dry at the time of service.Job complete
Kayman B.
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for dishwasher rack getting stuck on spray arm. Upon inspection I found that the top of the DW tub was sinking down causing the spray arm to be too low and get stuck on the rack. I pushed the tub ceiling back up into place but I could not get the spray arm to spin freely. It gets stuck on the tub ceiling. I called tech line to report my findings. They suggested a tub job with SR# 7728111867. Customer would like to reach out to their retailer about getting the unit replaced but I will order tub job just Incase. Ordering (W11120458) tub assembly (W11345228) sump and motor assembly (W11268090) left adjuster (W11268086) right adjuster. Office to reschedule.; ordrng 1 W11120458 (TUB ASSEMBLY ) and 1 W11268086 (RIGHT ADJUSTER ) and 1 W11268090 (LEFT ADJUSTER ) and 1 W11345228 (SUMP AND MOTOR )
Leonardo C.
OVEN JENN-AIR JJW3830IM00 "Arrived on site to replace door handle. Replaced handle, tested unit, unit test good. Job complete"
James C.
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site and tested operation. Found center burner and front right burner correct flame size. Adjusted right rear and both left burner to correct flame height. Unit tests good. Job complete
Leonardo C.
OVEN WHIRLPOOL WFG510S0AS1 "Arrived on site to test control board broken. Found control board frame broken, board fallen into panel.
Clif L.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that is not responding to controls. Found water in a state of reset after power outage. Reset control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Noah D.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to inspect fridge for leaking dispenser, upon inspection found the valve not closing allowing for leak. Replaced valve and tested, no issues found. Complete"
Kevin B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and found customer has defrosted refrigerator. Replaced evaporator motor ensured thermistor is in the correct location. Took one picture.Replaced UI , and all control boards. Recommended a customer allow refrigerator 24 to 36 hours to cool down, call water leaks from connections at time of service, job complete"
Luis M.
REFRIGERATOR KITCHENAID KBSD618ESS01 Arrived on site for defective optics. Replaced defective optics power cycled unit tested optics unit working as designed.
Luis M.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Arrived on site for no cool. Compressor and fans running,removed evaporator cover found partial frost pattern diagnosed leak in system.
Jonathan S.
VENTHOOD JENN-AIR JXU9136HP2 Arrived onsite for vent not working. Opened top control panel and inspected wiring and verified control switch was wired properly. Traced wires and found capacitor terminal disconnected. Reconnected capacitor. Tested operation of vent all tested good vent could change speeds and worked.
Kevin B.
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and replaced parts recommended by tech line on previous visit, homeowner has been able to wash clothes since previous visit successfully. Ran all functions after replacement washer is operating properly. No water leaks from connections at time of service, job complete"
James C.
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site and tested operation. Found oven warm and broiled element hot. Accessed components and found broil harness shorted to ground which has caused broil relay to weld contacts together. Corrected harness routing and installed new control. Tested operation and found unit working properly. Job complete
Richard P.
DISHWASHER WHIRLPOOL KDTE204DSS0 Arrived onsite for the dishwasher leaking water. Ran diagnostics and found no leaks. Customer stated that they would see water filling up inside the sump. I looked under the kitchen sink and found that the customer has an RO system and the RO drain is tied into dishwasher drain line. Causing water to back flow into sump and when it filled up with water it leaked out of the dishwasher. Advised customer to have the RO drain line relocated. Complete
Jacob S.
DISHWASHER KITCHENAID KDTE234GBS0 Arrived onsite for unit not cleaning dishes properly.. Customer says unit is working with no issues. Job complete
Richard P.
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite for the washer not working. Replaced control and panel control and washer tested fine
Paul R.
REFRIGERATOR KITCHENAID KSSC48FTS02 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the icemaker working in the FC. I found the FC temp at -2 degrees and the RC temp at 43 degrees. I found air coming thru the dampener. I checked the air return and found it clear but the RC temp was dropping very slowly after the door had been opened. Upon further inspection I found the air duct deflector by the evaporator not installed correctly affecting the air flow to the RC. I installed the deflector correctly and tested the temps again. The FC was at -2 and the RC temp started dropping rapidly. I explained to the customer that this should solve their cooling issue. The customer has a thermometer in the RC and will check it after a couple of hours to let us know if the temp isn’t at set point. Call complete.
Kayman B.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite for ice maker not making ice and unit turning off randomly. Upon inspection I found a pint of ice cream wedged between the freezer drawer and evap cover. I found a block of ice built up around the FC evap fan and bi metal. I also found the RC section evap cover frosted over which could have been caused by the ice cream rendering the door to not shut all the way. This could contribute to the frost build up. Ordering the evap harness and thermistors for return visit to remedy defrost issue just Incase. Ordering (WPW10277799) ; ordrng 1 WPW10277799 (harns-wire)
Leonardo C.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for door not closing. Found broken door latch. Replaced door latch. Tested unit door functions properly. Job complete.
Scott M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for freezer light not on. Found LED light module in freezer and failed. Replaced light module, tested and freezer light is coming on. No water leaks detected at time of service.job complete ."
Brandon C.
OVEN WHIRLPOOL KODE507ESS "Arrived on site for customer complaint of electric smell when using top oven, found a lot of thick burned on material on bottom of upper oven, I removed what I could and tested the oven, at 300 degrees as soon as I opened the door, the smell was like burnt plastic. I instructed customer to clean unit
Jacob S.
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for unit having broken hinge. Looked at unit. Found that lid needs to be replaced. Customer will call back if service is requested.
Kevin B.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found during the spin cycle basket is spinning eccentric. Customer elected to not continue attempting repair, job complete"
Noah D.
COOKTOP THERMADOR PCG366G "Arrived on site to inspect cooktop for not igniting, upon inspection found the control board fried and needing to be replaced, ordering control board. 2MAN 2HOURS. Office to reschedule ; ordrng 1 00619016 (CONTROL ) and 1 2HOUR (2HOUR) and 1 2MAN (2MAN) and 1 AUTHO (AUTHO )"
Wesley P.
DRYER MAYTAG MGD7230HW0 Arrived onsite and used the gas valve to report function. Unit is now operating as designed. Found possible faulty gas shut off at wall to be contributing to the initial problem. All checks good. Advised customer on use and care.
Eman J.
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived onsite for ice machine not ,sling ice. Tested system. Found nothing wrong. Everything works as designed. Job complete."
Jacob S.
RANGE WHIRLPOOL WEE750H0HW1 Arrived onsite to replace bulb. Replaced bulb. Tested unit. Unit test good. No issues at this time. Job complete
Eman J.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite for refrigerator not cooling. Tested system. Found compressor faulty. System requires a ss. Ordering compressor W10780378, evaporator WPW10239732 and drier W11179385. Office please reschedule. ; ordrng 1 W10780378 (compressor) and 1 W11179385 (drier-tube) and 1 WPW10239732 (evaporator)"
Leonardo C.
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to test oven clicking. Test unit, found bad igniter bake. Replaced igniter bake. Test unit, unit heating to 350. No leaks present at this time job complete."
Andy B.
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not drying clothes. Tested and inspected unit and found issues with fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. Did find poor air flow due to house venting. Instructed customer that house venting will need to be cleaned. No other repairs are needed at this time.
Clif L.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site today does a washing machine that is not cycling. Tested unit and found failed lid latch assembly.
Leonardo C.
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to test unit for rattling noise. Found debris in fan motor. Removed debris and tested unit. Unit does not make noise. Job complete.
David S.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for fridge having ice build up on the fresh food section evaporator. I inspected the unit and work area. I found the unit in adaptive defrost, I changed it to basic defrost, so it will defrost every 8 hours. I tested the bi-metal, thermistors, both evap fans, and the heating element. All are working as designed or come on when called for. I gained access to the drain tube and found a restriction in the drain tube. I cleared the restriction. And seals the drain tube to the cabinet of the fridge to prevent an air leak.I spoke with customer about defrosting the unit. I explained to pull the unit out of the cabinet, place a towel in the freezer bottom and fresh food bottom, and than place towels on all four sides of the fridge. I recommend leaving the fridge off and the doors open for 24 hours to defrost the unit. No water leaks detected. Job complete."
David S.
FREEZER WHIRLPOOL WRS973CIDM00 "Arrived on site for fridge not keeping temperature. I spoke with customer, they stated the the fridge over the weekend was not cooling at all, and than it started to work and make ice again a couple of days later. I inspected the unit and work area. I checked all the thermistors, evaporator fans, bi-metal and heater. All are working properly. I inspected the compressor and condenser fan. I found the compressor operating as designed and the fan working. Customer also stated the ic dispenser was not working. I disassembled the ice dispenser and found ice stoping the gear from engaging. I removed the ice and found the cube and crushed ice functions working. While I was testing the icemaker the unit went through a defrost cycle. I did a temp test in the freezer and found the temperature dropping and got to below 16 degrees. Unit ism operating as designed. No water leaks detected.
Jacob S.
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite to finish putting parts on new tub. Put parts on tub. Tested unit. Unit test good. But found a crack at the bottom of tub at the back. Tub is leaking water. Called Techline. Suggested to have customer call customer service to hopefully resolve issue. Got SR#7728117723
Brandon C.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of unit not washing, found error codes F4e3 f7e1, found failed wash motor, ordering pump/motor assembly. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11085683 (pump&motor)"
Jonathan M.
OVEN MAYTAG MET8800FZ0 "Arrived on site for oven that has enamel coming off in the top oven. Inspected unit and work area. Found a chunk of liner that had broken off that is half an inch wide and 8 inches long. I called Techline and spoke to Rick SR# 7728116943. He reached out via video to take pictures and designate what or if repairs would be done.
Scott M.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for improper flames . Found lots of soot build up on burner caps and in oven . Unit has never been converter to LP . Will need to confirm with office on coverage . Will need top burner LP And oven lp conversion kits . No gas leaks detected at time of service . ; ordrng 1 W11087486 (spud-orfce) and 1 W11126047 (spud-orfce)
Eman J.
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for washer. Got to office was informed that customer washer now works. Job complete.
Andy B.
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site to install previously diagnosed pump motor assembly and rollers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Richard P.
REFRIGERATOR WHIRLPOOL KSSC48QMS01 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the compressor and condenser fan motor are not coming on. Found that there is a faulty control board. ; ordrng 1 W10823805 (cntrl-elec)
Al R.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived to inspect ice container shaft and plate issues.Found the ice was clumped in the ice container, causing the auger shaft to dislodge from the auger.Will return with the auger motor. Ordering the shaft, plate and ice container, which is PSP item.Office to reschedule with customer.; ordrng 1 W11129522 (ICE CONTAINER ) and 1 W11347435 (PLATE) and 1 WPW10347114 (SHAFT)"
Wesley P.
MICROWAVE WHIRLPOOL KOCE507EBS06 Arrived onsite and installed new hinges solving the door latch problem. Unit is now operating as designed.
David S.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not draining. I spoke to the customer about the units operation and found the unit is draining but it continually filling when not in use. I inspected the unit and work area. I found no voltage going to the fill valve hen in standby mode. I found the water pressure high and the valve no closing all the way. Customer pointed out spots on the front panel that are rust. I inspected the spots and found them to be rust spots. I spoke with customer about what kind of cleaner is being used on the panel, and they stated they are using stainless steel cleaner. I am order a fill valve W11175771, and front panel WPW10274902 to complete the repair.; ordrng 1 W11175771 (valve-inlt) and 1 WPW10274902 (panel)"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator that still sweating in the dispenser area and leaking onto the floor. Inspected unit and work area. Replaced door and tested unit. Unit is working as designed. Call complete.