Lou S.

arrived on site to inspect dryer making loud noise. Upon further inspection, I hand turned the drum to see if I could duplicate the noise and as I turned the drum, I found a piece of metal chain hanging out from the inner edge of the drum. I removed the front of the unit to expose the drum liner and found a piece of chain with a plastic ball at the end of it which was rubbing against the drum and chassis. I removed the debris and re-installed the front/door of the unit and tested. The unit operated as designed. I quoted the customer DR100 99.99 for the service/diagnostics fee and with tax the total was $108.24, which the customer paid in full. No lint observed during service, job completed.

Lou S.

arrived on site to inspect washer not working. Upon further inspection, I found that the unit was full of water almost to the top of the tub. I attempted to place the unit in diagnostics, but the unit was in flood mode and the drain attempted to kick on, but sounded as if something was preventing it from coming on. Using my wet vac, I pumped out approximately 12 gallons of water. Once I was done, I removed the drain pump and found a piece of metal wedged against the impeller keeping it from spinning and draining the water out of the unit. I removed the metal debris and re-installed the drain pump and tested the unit. As soon as I plugged the the outlet, the drain pump kicked on. Once the unit stopped draining, I placed the unit in diagnostics and cleared the error code and tested. Unit operated as designed, no water leaks observed during service. Job completed.

Tyler B.

Robert J.

WDT730PAHZ0 Arrived on job for complaints of not cleaning. Ran diagnostics and found the water was not entering washer. Found loose connection at valve . Reconnect power and test water now entering washer. Operation normal. No leaks detected at time of service.

Tyler B.

Lou S.

arrived on site to inspect ice maker not producing ice and ice buildup behind produce drawer. Upon further inspection, I found that the ice buildup was on the fc evaporator and the unit is making ice. The customer advised that they found that the unit had ice buildup before they left on vacation so they unplugged the unit to defrost and when they returned approximately four days later, they plugged the unit back in and the ice maker produced ice but there was ice buildup on the fc Evap. I checked the drain tube in the back of the unit and found it gapped so I sealed the gap with manufacturers approved silicone. I verified all the prior work that had been done to the unit to make sure there were no more issues with that. I removed and replaced the fc Evap motor and thermistor and tested the unit and the unit operated as designed. I verified the fc door gasket was sealing properly as well. No water leaks observed during service. Job completed.

Robert J.

MEDC215EW1 Arrived on job for complaints of too hot. Ran temperature and air test. Failed air test checked vent on outside of home no air movement.

Lou S.

arrived on site to inspect ice maker not working and no water dispensing. Upon further inspection, I found the actuating arm in the off position on the ice maker. I put it in the on position and the ice maker began to cycle, but no water dispensed into the ice maker. I checked the water dispenser and no water dispensed. I verified voltage to the valve and tested the ice maker and could hear the valve opening. I pulled the water filter and tested the dispenser and water dispensed. I verified water flow at the ice maker as well. I quoted the customer $55.00 for the water filter and RF100 99.99 for a total of $167.78. The customer agreed to purchase the filter and paid in full. I removed and replaced the water filter and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.

Lou S.

arrived on site to inspect refrigerator making a loud noise. Upon further inspection, the customer advised that the unit is making s loud rattling noise and she provided a recording of the noise. The noise appeared to be metal vibrating. I pulled the unit from its place and inspected the compressor and condenser fan and could not hear or duplicate the noise. I put the unit back into its place and while I inspected the evaporator and cover and found no ice buildup, the noise began and got louder as I listened to see when it was coming from. I pulled the unit from its place again and once behind the unit, the loud noise sounded as if it were coming from the wall behind the unit. The customer advised that the water heater was behind the wall in the garage. We went to the garage and found that the loud noise was the water heater. I recommended that the customer get a plumber at this point to inspect the water heater. I quoted the customer RF100 $99.99 with a total including tax of $108.24.

Lou S.

arrived on site to inspect oven making loud noise while in use. Upon arrival, the customer advised that the unit makes a loud metal on metal screeching noise while the unit is heating up. The unit is approximately one month old so it still has some breaking in to do. Turned the unit on 375 Bake and waited for the unit to heat up. About 6 mins into heating, the unit began to make the screeching noise. I opened the door to listen closer and found that the mount holding the bake element in place is making the noise. It appears that when the element gets hot and expands, it causes the mount to move and scratch on the bottom of the oven cabinet. I tightened the screws that mount the element at the back of the oven cabinet and adjusted the mount holding the element and it helped. I explained to the customer that there isn't anything that can be done and that over time as the element is used more, the noise should stop altogether. There's nothing further that can be done. Job completed.

Arthur B.

MFT2976AEM01 (Dual Evaporator Refrigerator) - Arrived onsite for customer compliant of no cool in FC section after tech’s diagnosis. Found compressor was at full ramped speed. Found temperature in FC section was at 38F. Advised customer that unit falls under S71233 rework. Ordering new compressor,RC evaporator to complete repair. OF to R/S. All water connections were dry at time of service.

Lou S.

arrived on site to inspect water standing in the bellow. Upon further inspection, I found a small amount of typical debris in the drain holes of the bellow. I placed the unit in diagnostics and tested with no error codes. Unit operated as designed except the bellow was still holding water. I used my wet vac in an attempt to clean the holes out, but it did not clear them enough to drain the water. I removed and replaced the bellow and tested the unit and the unit operated as designed and there was no standing water in the bellow. No water leaks observed during service, job completed.

Kevin B.

Arrived on site and inspected refrigerator and found both interior LED boards are not operating. After replacing lights are now working, no water leaks from connections at time of service, job complete.

Tyler B.

Arthur B.

WFG540H0AS0 (Freestanding Gas Range) - Arrived onsite for customer complaint of gas range not igniting in the oven section. Removed cover and found igniter diode bad. Removed and replaced bake ignitor. Reassembled and tested. Found oven now ignites in 1st light. No other issues found. No gas leaks detected at time of service.

Arthur B.

KRMF606ESS01(5 Door French Door Refrigerator) - Arrived onsite for customer complaint FC door plastic trim is cracked. Verified damage. Unit will need new door assembly. Advised customer 6-8 week turn around time. IF to R/S. All water connections were dry at time of service.

Kevin B.

Arrived on site found dispenser has failed, after replacing dispenser ran a diagnostic cycle and all functions are operating properly. No water leaks from connections at time of service, Job complete

Luis M.

Ice machine-replaced compressor,harness,evaporator,valve

Tyler B.

Arthur B.

WMH32519FT0 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave not heating and getting error code F4E4. Confirmed error code F4E4 (Humidity Sensor Error). Removed control panel and found humidity sensor was not connected to control. Connected harness and reassembled. Tested unit with 1 cup of water for 2 mins. Water was boiling and no errors. No other issues found.

Kevin B.

Arrived on site and found no production from icemaker, found voltage is good to icemaker and valve will activate when ice maker is jumped. Quoted customer for icemaker replacement. Ice maker $112.80, RF360 $169.99 total labor. After replacement icemaker has cycled and is operating properly, job complete.

Arthur B.

KEBS107SSS04 (Convection Wall Oven) - Arrived onsite for customer complaint of broil element warped. Found broil element had weak spot and warped on front. P&L are as follows; WP9760774 (Broil Element) $118.00, WO120 $179.99. Removed faulty broil element and installed new replacement. Reassembled. Tested unit. Broil element works as intended. No other issues found.

Robert J.

GI15NDXZS2 Arrived on job for complaints of no ice. Ran diagnostics and found no water entering unit. Check valve under sink and found it to be faulted. Got some water to enter unit by turning valve but still too low for good production. No leaks detected at time of service. Job complete

Robert J.

KRFC704FSS00

Arthur B.

KBFN502ESS01 (Built-In Refrigerator) - Arrived onsite to install new icemaker to built in French door refrigerator. Removed and replaced icemaker. Reassembled. Icemaker called for water and did not leak. No other issues found. All water connections were dry at time of service.

Lou S.

Arrived on site to inspect cooktop ignitors constantly sparking. Upon further inspection, I found that the left front and rear ignitors continued to spark even after igniting the flame and would not stop. I opened the cooktop up to expose the wiring harness and modules and took the connector of the left rear burner Ignitor and connected it to the middle burner spark module and tested. The Ignitor turned off when I turned the knob to do such. I tested the left front Ignitor the same way and got the same results. I quoted the customer $164.99 for both spark modules and CO370 $179.99 for service/labor fees for a total including tax of $552.04. The customer agreed to the repair and paid in full. I removed and replaced the left front and left rear spark modules and tested and they operated as designed. No gas leaks detected during service, job completed.

Kevin B.

Arrived on site and inspected washer and the inside of the basket has oily residue. Took several pictures. Spoke with tech line in the washing machine does not have any oil in any of its components. Discussed with apartment management and they will just run a cleaning cycle to correct the issue. No water leaks from connections at time of service, job complete.

Arthur B.

110.26752503 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not spinning properly and not draining. Tilted unit up and found gearcase leaking and clutch not engaging. P&L are as follows; 3360629 (Gearcase) $213.49,285785 (Clutch) $63.86,TL410 $225.99. Removed leaking gearcase. Installed new gearcase and clutch. Reassembled. Tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Tyler B.

Kevin B.

Arrived on site and and inspector dryer and found it is heating properly but customer is experiencing an airflow error. Removed vent hose from rear of the dryer and found airflow is good. Recommended that apartment maintenance be contacted to correct airflow by cleaning vent to exterior of building. No lint found in dryer at time of service, job complete.

Steve C.

Robert J.

DLE2250W Arrived on job for complaints of Brunson clothing and shutting off. Dr100 $99.99 customer instructed about over loading dryer. Unit in home for college students the dryer is being over loaded shutting off in middle of cycle before cooling off at end of cycle and clothing loaded too high touching heater vent causing burns to clothing.

Mike G.

MVWB865GW0, Arrived on site for unit not filling checked unit and found that the water valve is not letting hot or cold water in replaced water valve and recalibrated unit and ran test cycle and unit is now filling with hot and cold water and unit is working properly checked unit for water leaks and no leaks found at time of srv.....

Mike G.

MVWB865GW0, Arrived on site for unit not filling checked unit and found that the water valve is not letting hot or cold water in replaced water valve and recalibrated unit and ran test cycle and unit is now filling with hot and cold water and unit is working properly checked unit for water leaks and no leaks found at time of srv.....

Arthur B.

KSCS23FVMS01 (SxS Refrigerator) - Arrived onsite to install new control kit and inverter to SxS refrigerator from prior tech’s diagnosis. Removed both inverter and control. Installed updated control kit and inverter. Reassembled, powered up unit. Found unit cooling as intended. No other issues found at this time. All water connections were dry at time of service.

Brandon C.

Arrived on site for customer complaint of filter not going into filter housing. I found customer had put filter in upside down and it was locked into an improper position. I was able to remove filter and install correctly. Unit tested good with no leaks at time of service.

Lou S.

arrived on site to inspect dishwasher leaking. Upon further inspection, I placed the unit in diagnostics and tested and the unit showed error code 9/1. I cleared the error code and continued with testing. As soon as the water entered the unit and it began to wash, the sump/motor assembly began to leak at the diverter. I opened the units door and immediately canceled diagnostics and turned on the drain pump. I quoted the customer $166.45 for the sump/motor assembly and DW350 $199.99 for the service/labor fees for a total including tax of $396.67. The customer agreed to the repair so I removed and replaced the sump/motor assembly and tested the unit. The unit operated as designed with no error codes. No water leaks observed after repair, job completed.

Lou S.

arrived on site to inspect no cooling in refrigerator. Upon further inspection, I found a small amount of ice buildup on the rc Evap cover and Evap. I removed the cover and used my steamer to removed the ice and removed and replaced the Evap motor assembly due to the motor/fan not working. I noticed that a small block of ice was wedged into the fan blades. Also, found that the thermistor was in the wrong location so when I replaced the assembly I placed the thermistor is the correct place. I tested the unit and the unit operates as designed. No water leaks observed during service, job completed.

Wesley P.

Arrived on site and found freezer frosted from poor seal. Restored seal and removed ice. Advised customer on use and care. All checks good. Unit operating as designed.

Nathaniel B.

Model MVWX655DW1, Arrived on call for prior found control intermittently sending voltage to water valve, installed control today and ran calibration and then auto test and all checks good, no water leaks from washer at time of call., customer has water shut off until shut offs at wall are repaired due to leaking on hot side only.

Nathaniel B.

Model MVWX655DW1, Arrived on call for prior found control intermittently sending voltage to water valve, installed control today and ran calibration and then auto test and all checks good, no water leaks from washer at time of call., customer has water shut off until shut offs at wall are repaired due to leaking on hot side only.

Luis M.

Refrigerator-replaced faulty icemaker

Arthur B.

MDBTT79AWW (Dishwasher) - Arrived onsite for customer complaint of dishwasher lower wash arm not washing dishes. Found lower dishrack is sagging causing to rub on lower wash arm. Also found upper dishrack tine broke off and hanging in wheels. Will need new upper and lower dishrack and wash arm to complete repair. Advised AHS must approve parts. OF to R/S. All water connections were dry at time of service.

James C.

Arrived on site and installed new evap cover. Checked for air leaks and found to be sealing properly. All water connections dry at time of service and unit working properly. Job complete.

Nathaniel B.

Model WRT311FZDW01, After gasket installed fridge door pops open when shut, found were inside liner meets outer cabinet on fresh food had large gaping so door not able to hold vacuum on gasket so sealed were inside liner meets outer cabinet on both sections and heated fresh food gasket to reform gasket and top left will seal know but bottom left corner of gasket is torn, will need to order fresh food door gasket again, will reschedule for 8/16/18, unit is not connected to a water source.

Nathaniel B.

Model WRT311FZDW01, After gasket installed fridge door pops open when shut, found were inside liner meets outer cabinet on fresh food had large gaping so door not able to hold vacuum on gasket so sealed were inside liner meets outer cabinet on both sections and heated fresh food gasket to reform gasket and top left will seal know but bottom left corner of gasket is torn, will need to order fresh food door gasket again, will reschedule for 8/16/18, unit is not connected to a water source.

Arthur B.

MVWC416FW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not cleaning clothes properly. Ran diagnostics and found error code F0E5 (Off Balance Error). Calibrated unit. Unit completed successfully. Did find suspension warn causing gasket to wobble against cabinet. Ordering suspension. Next available for customer is 8/16 per customer. All water connections were dry at time of service.

Tyler B.

Lou S.

arrived on site to inspect dishwasher door dented. Upon further inspection, I found that the outer door had a dent in the upper left corner. Due to the unit being out of warranty period for cosmetics, I quoted the customer $142.78 for the outer door. Customer agreed to the repair and paid in full. I removed and replaced the outer door and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.

Arthur B.

MDBH945AWS (Dishwasher) - Arrived onsite for customer complaint of dishwasher not filling. Opening unit and found bottle cap lodged between tub and float bobber. Removed obstruction. Found unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.

James C.

Arrived on site and found unit making a loud vibrating sound. Found high pressure and suction lines touching and drain pan vibrating on bottom plate. Separated lines and installed sound pad under drain pan. All water connections dry at time of service and unit working properly. Job complete.

Nathaniel B.

Model CGR1110ADW, Arrived on call for all burners are not igniting, found only the spark module harness bad, spark module not needed, also instructed customer on cleaning of burners, all burners are lighting know, no gas leaks at time of call, call complete.

Nathaniel B.

Model CGR1110ADW, Arrived on call for all burners are not igniting, found only the spark module harness bad, spark module not needed, also instructed customer on cleaning of burners, all burners are lighting know, no gas leaks at time of call, call complete.

Diego G.

Arrived on site. Check for long dry times issues. Ran dryer and found cut off bad. Replaced cut off and cycled unit, all functions tested OK. Job complete. Job complete

Arthur B.

MVWC400XW4 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Tested unit. Found water valve on cold side is not opening allowing cold water to enter. Unit will need new water valve assembly. R/S for Monday 8/13. All water connections were dry at time of service.

Tyler B.

Robert J.

WDT720PADM3 Arrived on job #330 for not washing. Ran diagnostics and got F4E3 code no wash motor. Replaced motor sump. And test operation normal and no leaks detected.

Nathaniel B.

Model MEDB765FW0, Arrived on call for dryer is not producing heat at all, checked for error codes and got f 4 e4 which is a l2 line voltage error , f2e1 which is stuck key on ui, found no stuck keys on ui, found for l2 voltage error found only 4.3 ac volts from l2 to neutral, customer will need to contact a electrician to have outlet repaired, power cord is really loose in outlet, customer to contact a electrician, dryer wall vent is clear.

Nathaniel B.

Model MEDB765FW0, Arrived on call for dryer is not producing heat at all, checked for error codes and got f 4 e4 which is a l2 line voltage error , f2e1 which is stuck key on ui, found no stuck keys on ui, found for l2 voltage error found only 4.3 ac volts from l2 to neutral, customer will need to contact a electrician to have outlet repaired, power cord is really loose in outlet, customer to contact a electrician, dryer wall vent is clear.

Arthur B.

WED4815EW1 (Dryer) - Arrived onsite for customer complaint of dryer taking too long to dry clothes. Found dryer tube was linked and too one. Shorted dryer tube and installed so there was no kink. Reassembled. Tested dryer. Found good air circulation coming from dryer. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Wesley P.

WRV986FDEM01 Arrived on site and found unit operating as designed. Found freezer icemaker fill spout out of place. Corrected location. Now leaking problem is corrected. All checks good. No parts needed.

Nathaniel B.

Model WRX988SIBM01, Arrived on call for ice still building at rear adapter after prior repair, installed parts adapter white with fan and sealer gum and ui and main control kit per whirlpool tech lines instruction, customer to allow for 24-48 hours for proper cooling, call complete, no water leaks at time of call.

Nathaniel B.

Model WRX988SIBM01, Arrived on call for ice still building at rear adapter after prior repair, installed parts adapter white with fan and sealer gum and ui and main control kit per whirlpool tech lines instruction, customer to allow for 24-48 hours for proper cooling, call complete, no water leaks at time of call.

Clif L.

Whirlpool dishwasher WDTA50SAHZ0. Arrived on site to diagnose a dishwasher that is leaking when not in use. Tested unit and found breast-feeding was cross threaded on to water valve assembly at time of installation. Also brass fitting was over tightened causing it to cut rubber gasket inside fitting. Replaced water valve and fitting and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Arthur B.

MCE8000AYW (Dryer) - Arrived onsite for customer complaint of dryer not turning on. Removed console and found logic board has a burn spot. Removed and replaced logic board. Reassembled and tested. Unit now heat and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Jerry C.

KFIS29PBMS02 Arrived to inspect noise. I found the customer was experiencing excessive noise from the rc evaporator and it would change in intensity with time. I removed and replaced the fan and secured the thermistor. I sealed the drain tube attachment in the lower unit and tested. Operational test good, no leaks observed during service.

Mike G.

MGT8800FZ00, Arrived on site for top oven broiler not heating properly checked unit and found that broiler burner is not getting the proper air flow reajust broiler buner and checked unit and unit is now heating properly unit checked fine after adjusting

Mike G.

MGT8800FZ00, Arrived on site for top oven broiler not heating properly checked unit and found that broiler burner is not getting the proper air flow reajust broiler buner and checked unit and unit is now heating properly unit checked fine after adjusting

James C.

Arrived on site and tested unit. Found unit will not start diagnostics. Found fault code for sailed lid switch. Homed switch and found to be open. Quoted customer $96.85 plus tax for lid switch and $159.99 plus tax labor(tl190). Installed new latch and tested operation. Unit working properly and all water connections dry at time of service. Job complete

Lou S.

arrived on site to inspect washer motor coming on while the lid is open. Upon arrival, the customer advised that they just bought the unit and they have a sink next to the washer. The customer stated that they add a few cups of water to the unit to try to save on water going into the unit during cycle. When I began inspecting the unit, I found that the unit was unplugged so I plugged it back in and the drain pump came on. The customer advised that was the motor they were hearing. I explained to the customer that the reason the drain pump came on was because the unit has a sensor and it sensed that there was too much water or unwanted water in the unit so it kicked its drain pump on as a safety precaution. I placed the unit in diagnostics and tested the unit and it operated as designed with no error codes. Again, I advised the customer to not add any water to the unit and to allow it to dispense its own water to keep it from going into flood mode and turning the drain pump on again. No

Robert J.

KUDS03FTSS2 Arrived on job for complaints of rack movement and door falling. Cable broken replaced link kit. And rack sliding level washer. No leaks detected. Job complete

Brandon C.

Arrived on site for part hanger, I replaced control, soap dispenser, and sump/motor, unit tested good. Water lines were dry at time of service.

Nathaniel B.

Model WRX986SIHZ00, Arrived on call for unit lights are not working, found freezer led was bad causing upper leds in fresh food to go out due to they are in series, replaced freezer led light and know all lights are working but also found ice forming at back adapter in fresh food section and customer has notived a i e production decrease, will need updated adapter with fab white and sealer gum, and will reschedule for 8/14/18, no water leaks at time of call.

Nathaniel B.

Model WRX986SIHZ00, Arrived on call for unit lights are not working, found freezer led was bad causing upper leds in fresh food to go out due to they are in series, replaced freezer led light and know all lights are working but also found ice forming at back adapter in fresh food section and customer has notived a i e production decrease, will need updated adapter with fab white and sealer gum, and will reschedule for 8/14/18, no water leaks at time of call.

Arthur B.

KRMF706SS00 (5 Door Refrigerator) - Arrived onsite for customer complaint of FC section of 5 door refrigerator not cooling. Checked for dye on welds. Found dye on steel connection @ dye drier. Removed and replace dye drier. Vacuumed unit down to -25psi. Charged unit with 6.0oz of R 134a refrigerant. Checked for frost on FC evaporator. Good frost pattern forming. No other issues found. All water connections were dry at time of service.

Luis M.

Built in kitchen Aid- replaced inverter control and installed updated main control

James C.

Arrived on site and tested unit. Found lint screen is not sealing to vent properly and lint was building up in vent. Removed lint from unit and installed new lint screen. Unit working properly. Job complete.

Robert J.

WMH32519FS0 Arrived on job for complaints of not working. Found one switch not working replaced switch and test. Operation normal.

Brandon C.

Arrived on site for water leaking out of the ice door, found ice door motor was not functioning properly and not sealing the ice door. I replaced ice door motor and ice door, unit tested good, no leaks at time of service

Lou S.

arrived on site to inspect ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker. I found that the ice maker had water flow, the motor was working and the fan was blowing. I used my thermal gun to check temps in the rc chamber and I recorded up 51 Degrees and the lowest was 47 degrees. I checked temps in the fc chamber and the lowest temp was 24. I checked the fc Evap and found that it had ice buildup on it and was causing the Evap fan to not run. I quoted the customer $156.64 for the Evap motor assembly and RF330 $189.99 for service/labor fees for a total including tax of $375.23. The customer agreed to the repair and I removed and replaced the Evap motor assembly and any remaining ice from the evaporator. I checked the drain tube in the back of the unit and found a small gap between the tube and the chassis so I used manufacturers approved silicone and sealed the gap. Also found that the drain tube was plugged with debris so I remo

Nathaniel B.

Model WRT318FMDM01, Arrived on call for unit not cooling properly, found unit unplugged in garage for maintenance plugged unit in and checked compressor amp draw on startup is 1.1 amps and then decreases to 0.53 amps and found no heat coming off the discharge line from the compressor after 10 to 15 min. Of run time and no cooling at all and compressor is running, unit has a insufficient compressor or a leak in the system , will order evap, compressor, valve and uv drier, uv drier 27.09, evap 232.09, axcess valve 13.14, compressor 463.88, svc/labor rf440 429.99 which =1,166.19 plus tax 96.21 which =1262.40, customer declined est. and would only like to pay the service fee. Collected only the service fee of 108.24, unit is not connected to water.

Nathaniel B.

Model WRT318FMDM01, Arrived on call for unit not cooling properly, found unit unplugged in garage for maintenance plugged unit in and checked compressor amp draw on startup is 1.1 amps and then decreases to 0.53 amps and found no heat coming off the discharge line from the compressor after 10 to 15 min. Of run time and no cooling at all and compressor is running, unit has a insufficient compressor or a leak in the system , will order evap, compressor, valve and uv drier, uv drier 27.09, evap 232.09, axcess valve 13.14, compressor 463.88, svc/labor rf440 429.99 which =1,166.19 plus tax 96.21 which =1262.40, customer declined est. and would only like to pay the service fee. Collected only the service fee of 108.24, unit is not connected to water.

Tyler B.

Robert J.

WTW4816FW2 Arrived on job for complaints of not starting. Washer was on a cancel drain program. Ran diagnostics and no codes. Test wash and spin cycle. Operation normal and no leaks detected. Job complete

Wesley P.

KDTE204GPS0 Arrived onsite and discovered unit to have f2 e1 error code. Customer said repeat symptom of not finishing cycle and all the lights blinking quickly. Replaced control and console. All checks good during test. No leaks at time of service.

Diego G.

Arrived on site. Checked for oven issues. Found weak ignitor not allowing oven to kick on. Replace ignitor and cycled oven, all functions tested OK. No leaks present. Job complete

Daniel A.

WDT780SAEM2 Upper rack not sitting in upper track/rail. Replaced upper rack adjusters. Verified normal upper rack operation to adjust level. Checked water inlet and drain hoses. No leaks detected. Normal operation after service

James C.

Arrived on site and tested unit. Found that freezer light module has failed installed new module and tested operation. Unit working properly and all water connections dry at time of service. Job complete.

Robert J.

WRF993FIFM00 Arrived on job for complaints of door icemaker not making ice. Enter diagnostics ran test 14 pass ran test 16 op results. Replaced icemaker and test operation normal. No leaks detected at time of service. Job complete

Arthur B.

KICU265HSS0 (Venthood) - Arrived onsite for venthood motor not moving. Tested unit and found motor just hums. Unit will need new motor. Advised customer that the motor is no longer available. AHS will be in contact regarding nest steps. No other issues found.

Diego G.

Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycled, all functions tested OK. No leaks present. Job complete

Lou S.

arrived on site to install previously diagnosed and ordered part. Using my heat gun, I shaped the rc door gasket before installing it onto the door. Once shaped, I removed and replace the rc door gasket and tested the unit and it tested good. No gaps in the gasket found. No water leaks observed during service, job completed.

Lou S.

arrived on site to inspect freezer light not working. Upon further inspection, I found that the freezer light switch had ice built up inside of it. I removed the ice from the switch and the fc light came on. The was no ice buildup on the fc evaporator or cover. I removed the fc door and found large gapping in between the fc cabinet and chassis. I used manufacturers approved silicone and sealed the gapping at the fc and then inspected the rc area and found even more gapping. Again, I used the same silicone to seal the gapping. Advised the customer that due to the gaps, it was allowing warm air inside the fc chamber and mixing with the cold air and causing the frost buildup and ice buildup in the light switch. I put the fc door back on and verified no gapping in the gasket of the fc door. No water leaks observed during service. Job completed.

Arthur B.

MVWC565FW1 (Top,Load Washer) - Arrived onsite for customer complaint of top load washer stuck on “RINSE” cycle. Was able to cancel and attempt calibration. Could hear motor go thru the motion but not move inner basket. Titled unit up. Found capacitor was swollen at connector. Removed and replaced capacitor. Reassembled and recalibrated. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Diego G.

Arrived on site. Check for frost issues. Verified gaskets sealing to cabinet all checked OK. Customers was having issues where grill in freezer was freezing up and temperature going up in refrigerator compartment. Customer did state that she cleaned coils earlier today and they were completely filthy not allowing air to go to the compressor that will cause temperatures and moisture to occur inside unit. Instructed customer that everything checked OK and that most likely it was the condenser coil‘s that she cleaned that was the problem. Collected service fee of 108.24. No leaks present. Job complete

Nathaniel B.

Model MHW6000AW0, Unit has a lowes extended warranty slol8rfzvc-1, Arrived on call for washer is not powering on and trips the circuit breaker, , arrived today and breaker has not tripped but did find that washing machine is on a ark fault or a gfi breaker due to test switch on breaker see pic, found no error codes on machine ran auto test to run all functions and all functions are working as they should, instructed customer that unit can not be on a gfi or a ark fault breaker per manufactures specifications, customer to have breaker for washer changed to a standard breaker 120 ac 20 amp breaker, gfi or ark fault is the cause of loss of power, no parts needed, called whirlpools tech line and talked to kirk, file number 7722664553 was give same instruction to give to customer unit must be on a standard 120 ac 20 amp breaker per manufactures specifications, no water leaks at time of call, call complete.

Nathaniel B.

Model MHW6000AW0, Unit has a lowes extended warranty slol8rfzvc-1, Arrived on call for washer is not powering on and trips the circuit breaker, , arrived today and breaker has not tripped but did find that washing machine is on a ark fault or a gfi breaker due to test switch on breaker see pic, found no error codes on machine ran auto test to run all functions and all functions are working as they should, instructed customer that unit can not be on a gfi or a ark fault breaker per manufactures specifications, customer to have breaker for washer changed to a standard breaker 120 ac 20 amp breaker, gfi or ark fault is the cause of loss of power, no parts needed, called whirlpools tech line and talked to kirk, file number 7722664553 was give same instruction to give to customer unit must be on a standard 120 ac 20 amp breaker per manufactures specifications, no water leaks at time of call, call complete.

Luis M.

Built in kitchen aid-replaced compressor,evaporator and heat exchanger

Lou S.

Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and I received no response from the UI. I verified voltage at the outlet and verified the breaker at the breaker box. I checked voltage to the control and did not receive 120 volts. I checked the wiring at the terminal box and found that the black wire connection had melted. I unplugged the unit and looked further into the wiring and found that it be white wires were not secured with the wiring cap connectors. Using fresh caps, I reconnected the wires and tested the unit and it had power. I placed the unit in diagnostics and tested and the unit operated as designed. No error codes and no water leaks observed during service. Job completed.

Arthur B.

MEDC200XW3 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Confirmed 240v coming to unit. Removed back panel. Checked element. Did find coil touching metal causing ground out. Was able to adjust coil. Also found thermal fuse blown. Removed and replaced fuse and reassembled. Tested unit. Unit now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Tyler B.

Nathaniel B.

Model MVWB835DW0, Arrived on call for squeaking noise when agitating, and had a f5 e3 error code which is a lid lock error would not unlock, can hear the noise so removed coins from under wash plate and still had noise then removed motor, stator and clutch and still has this noise from the gear case, unit will need gear case, installed gear case and tested and noise is gone, no water leaks at time of call or after repair, call complete.

Nathaniel B.

Model MVWB835DW0, Arrived on call for squeaking noise when agitating, and had a f5 e3 error code which is a lid lock error would not unlock, can hear the noise so removed coins from under wash plate and still had noise then removed motor, stator and clutch and still has this noise from the gear case, unit will need gear case, installed gear case and tested and noise is gone, no water leaks at time of call or after repair, call complete.

Robert J.

WRT549SZDM00 Arrived on job for complaints of it cold. After defrosting freezer tested heater and replaced thermostat in freezer. Rear diagnostics all good. No leaks detected at time of service. Job complete

Scott M.

Oven hinge bent

Tyler B.

Clif L.

Whirlpool dishwasher WDF520PADB7. Arrived on site to diagnose a dishwasher as that is not drying properly. Tested unit and found no mechanical failures to dishwasher at this time. Did note homeowner does not have rinse agent in dispenser which is causing the floor drying results. Advised homeowner on proper rinse agent and cycles and options to use for best performance. No leaks found with dishwasher at time of service.

Arthur B.

ED5VHGXMB10 (SxS Refrigerator) - Arrived onsite to install new dispenser motor and yoke to SxS refrigerator from my prior visit’s diagnosis. Removed and replaced dispenser motor and yoke. Reassembled. Tested unit. Unit now dispenses ice as intended. No other issues found. All water connections were dry at time of service.

Nathaniel B.

Model WRT111SFDM03, Arrived on call for water running in to fresh food, found prior drain frozen due to plastic parts stuck in drain hole removed plastic that was blocking drain hole prior and today replaced drain pan due to broken and leaking, all checks good, plugged unit back in and instructed customer to allow for 24-48 hours for proper cooling, no water leaks at time of call.

Nathaniel B.

Model WRT111SFDM03, Arrived on call for water running in to fresh food, found prior drain frozen due to plastic parts stuck in drain hole removed plastic that was blocking drain hole prior and today replaced drain pan due to broken and leaking, all checks good, plugged unit back in and instructed customer to allow for 24-48 hours for proper cooling, no water leaks at time of call.

James C.

Arrived on site and tested unit. Customer has video of noise. Loud vibration coming from compressor area. Inspected compressor and found to be clear. Found that after pushing unit back to wall that the vibration noise was coming from the water line vibrating against the rear panel. Pulled unit out about 1/2” further from wall and noise stopped unit working properly. Also lowered leveling feet to keep unit from trying to roll when opening and closing the doors. All water connections dry at time of service. Job complete

Steve C.

Arrived on site for the unit is getting dryer sheets stuck. Found dryer sheets stuck under the grill. Replaced the grill and tested the unit. Unit works properly and advise customer to clean air vents every six months.

Jerry C.

MDE28PRCYW1 Arrived to inspect noise. I found the blower wheel had failed and was rubbing against the housing after the unit warmed for several minutes. I removed and replaced the blower wheel and tested. Operational test good, lint removed from chassis.

Nathaniel B.

Model MVWC565FW1, Arrived on call for washer not starting cycle, checked for error codes and got f2 e1 stuck key, f7 e6 motor fault, f 7 e1 basket speed fault and no other error codes were found f2 e1 found no keys that were stuck, for the other error codes is due to the cap bad see pic and was reading 0.015 mf, found cap was bad, replaced cap and ran calibration and then ran auto test and all functions are working know, no error codes found after running auto test and no water leaks after repair, call complete.

Nathaniel B.

Model MVWC565FW1, Arrived on call for washer not starting cycle, checked for error codes and got f2 e1 stuck key, f7 e6 motor fault, f 7 e1 basket speed fault and no other error codes were found f2 e1 found no keys that were stuck, for the other error codes is due to the cap bad see pic and was reading 0.015 mf, found cap was bad, replaced cap and ran calibration and then ran auto test and all functions are working know, no error codes found after running auto test and no water leaks after repair, call complete.

Arthur B.

MEDB850YW0 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Removed bulkhead and found thermal fuse blown. Also found element grounded out on metal. Was able to adjust element coil and replace thermal fuse. Reassembled and tested unit. Unit now heats and tumbles as intended. No other issues found. All water connections were dry at time of service.

Tyler B.

James C.

Arrived on site and inspected unit for damage. Found scratch on lower left side of console. Installed new panel. Tested for proper operation and found all functions working properly. Job complete

Robert J.

KDTM354DSS3 Arrived on job to replace sum and motor. After replacement test washer operation normal and no leaks detected.

Nathaniel B.

Model WRT318FMDM02, Arrived on call for ice maker not making ice intermittently, found ice maker making ice as it should prior but found ice at top left and top right of the evap coil and found fan kit had not been installed from manufacturing and were inside liner meets outer cabinet had not been sealed, sealed were inside liner meets outer cabinet and installed fan kit and instructed customer to allow unit to run and see if issue returns, call complete, no water leaks at time of call, call complete.

Nathaniel B.

Model WRT318FMDM02, Arrived on call for ice maker not making ice intermittently, found ice maker making ice as it should prior but found ice at top left and top right of the evap coil and found fan kit had not been installed from manufacturing and were inside liner meets outer cabinet had not been sealed, sealed were inside liner meets outer cabinet and installed fan kit and instructed customer to allow unit to run and see if issue returns, call complete, no water leaks at time of call, call complete.

Arthur B.

RF369LXPB2 (Freestanding Range) - Arrived onsite to install new control,latch and infinite switches from my prior visit’s diagnosis. Removed faulty parts and installed new replacements. Tested unit. Did find all elements now works on cooktop but F3E2 error code still returns. Checked wiring schematics and found all wiring correct. Will need to order oven sensor and harness to complete repair. R/S for 8/15.

Robert J.

WRS325FDAB05 Arrived on job for complaints of not making ice. Found icemaker full of ice bypass thermostat and it finished harvest including filling with water. Replaced icemaker and it filled with water. No leaks detected at time of service. Job complete.

Jerry C.

KDTE334GPS0 Arrived to inspect seal issue. I found the seal around the outer tub was pinched at the left mounting screw area. I loosened the screw and corrected the pinched seal. I advised the customer the seal should draw back down and to contact us if it does not within several days. No leaks observed during service.

James C.

Arrived on site and installed new drain pump kit. Tested for proper operation and leaks. No leaks detected after repair. Unit working properly. Job complete

Diego G.

Arrived on site. Check for Frost issues. Found frost by door switch in freezer. Found gasket can sealing to cabniet. Heated gasket all checked OK. No leaks present. Job complete

Lou S.

arrived on site to inspect washer making loud noises. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found F8/E1- long fill/no fill. I cleared the error code and continued with testing. The unit operated as designed, but I did find that the water valve is not dispensing cold water and continues to flow after the valve closes. The customer advised that there was another technician from another company that serviced the unit and told the customer they did not have parts to fix a stripped wash plate. When I arrived, the wash plate was not bolted down. I removed the wash plate and inspected it and found that it is a little worn, but it's not completely stripped as I demonstrated to the customer while testing in manual test mode for agitation. However, due to the wear on the wash plate, I will replace it. I am ordering a water inlet valve and wash plate and scheduled return service for 08/09/18. No water leaks observed during service.

Nathaniel B.

Model WDF330PAHB1, Arrived on call for dishwasher not draining water, found knock out in garbage disposal was not removed so removed it and know dishwasher is draining, also gave customer instruction on soap and rinse aid use to start with 1 table spoon of liquid and if still sudsing reduce to 1 teaspoon and rinse aid set to 1 on dispenser and instructed customer rinse aid must be used and to run hot water at sink each time before starting dishwasher, no water leaks at time of call, call complete. No parts needed.

Nathaniel B.

Model WDF330PAHB1, Arrived on call for dishwasher not draining water, found knock out in garbage disposal was not removed so removed it and know dishwasher is draining, also gave customer instruction on soap and rinse aid use to start with 1 table spoon of liquid and if still sudsing reduce to 1 teaspoon and rinse aid set to 1 on dispenser and instructed customer rinse aid must be used and to run hot water at sink each time before starting dishwasher, no water leaks at time of call, call complete. No parts needed.

Robert J.

WMH31017FS0 Arrived on job to replace door switches and interlock. After replacement test operation. Job complete

Daniel A.

MFD2562VEW2 Freezer door not closing properly on right side door. Removed freezer door/and freezer drawer /baskets. Corrected right side freezer door rail to correct alignment. Verified normal door closure/seal. Normal operation after service

Nathaniel B.

Model Ktrp22ekwh01, Arrived on call for unit not cooling, found unit not defrosting in freezer, see pic, found defrost heater and bimetal reading mega ohms from white to pink at timer harness while bimetal under ice, forced defrost timer and getting 122 ac volts from pink to white but timer not advancing aswell, will order bometal and heater and will use timer on return, will reschedule for 8/14/18, no water leaks at time of call. Did instruct customer to unthaw and clean unit prior to service due to had meat unthaw and blood in floor of freezer and also clean the condenser coil due to restricted with lint.

Nathaniel B.

Model Ktrp22ekwh01, Arrived on call for unit not cooling, found unit not defrosting in freezer, see pic, found defrost heater and bimetal reading mega ohms from white to pink at timer harness while bimetal under ice, forced defrost timer and getting 122 ac volts from pink to white but timer not advancing aswell, will order bometal and heater and will use timer on return, will reschedule for 8/14/18, no water leaks at time of call. Did instruct customer to unthaw and clean unit prior to service due to had meat unthaw and blood in floor of freezer and also clean the condenser coil due to restricted with lint.

Lou S.

arrived on site to inspect refrigerator water dispenser making loud noise. Upon further inspection, the customer took a cup and dispensed water and the dispenser sounded like a machine gun. The customer advised that they just replaced the filter. I removed the filter and dispensed water and the noise went away. I placed the filter back into the housing and made sure it was pushed in all the way and sealed and tested the dispenser again and the water dispensed as designed with no noises. It appears that the filter, being after market, is not seating correctly in the housing causing it to give resistance when dispensing water. I recommended that the customer purchase a Whirlpool approved filter. No water leaks observed during service, job completed.

Arthur B.

WDT780SAEM2 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not coming on. Found unit was unplugged when arrived and outlet shorted. Plugged up unit to different outlet and extension cord. Found when plugged in, outlet breaker tripped. Removed power supply cord and used my own tester cord. Found unit comes on. Drained unit. Unit also fills,washes drain and heats with no issues. Advised customer he will need new power supply cord and receptacle. No other issues found. All water connections were dry at time of service.

James C.

Arrived on site and installed new control. Tested operation and found u.i beeping when pushing buttons but no display. Installed new u.i. And tested. Unit working properly. Job complete.

Robert J.

WRT518SZFM00 Arrived on job for complaints of not cold in refrigerator. Found the evap fan motor not running. 120v but not running Replace fan motor and test. Operation normal. No leaks detected at time of service.

Arthur B.

WRX735SDHZ00 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator not making ice. Removed ice bin and found ice maker stripper stuck mid harvest. Removed faulty icemaker and installed new replacement. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.

Mike G.

MVWX655DW1, Arrived on site for unit locked and will not power on hecked unit and fou d that the unit is not getting 120v found that the unit is on a GFT outlet and that GFI has tripped reset GFI and unit is now getting 120v and unit is now powering on checked unit and found no error codes recalibrated unit and ran test cycle and unit ran all test fine talked to customer about unit can not be on a GFI and will need to have a electrician to replaced outlet to non-GFI outlet checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....

Mike G.

MVWX655DW1, Arrived on site for unit locked and will not power on hecked unit and fou d that the unit is not getting 120v found that the unit is on a GFT outlet and that GFI has tripped reset GFI and unit is now getting 120v and unit is now powering on checked unit and found no error codes recalibrated unit and ran test cycle and unit ran all test fine talked to customer about unit can not be on a GFI and will need to have a electrician to replaced outlet to non-GFI outlet checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....

Nathaniel B.

Model KECD807XBL01, Arrived on call for has heat cracks in it, see pic taken, replaced glass top and all checks good, call complete. And did install foam seal.

Nathaniel B.

Model KECD807XBL01, Arrived on call for has heat cracks in it, see pic taken, replaced glass top and all checks good, call complete. And did install foam seal.

Lou S.

arrived on site to inspect dishwasher not heating/drying. Upon arrival, the customer advised that the unit was not drying the dishes. I placed the unit in diagnostics and began testing and there were no error codes. While testing, I verified that the heating element was connected. The unit operated as designed and no error codes at the end of testing. I verified the hearing element was operating by pouring water on it and it steamed up. I provided the customer with some tips on use. No water leaks observed during service, job completed.

Wesley P.

WDF540PADM3 Arrived on site and found unit motor failed. Replaced ump and motor. All checks good. Unit now operating as designed. Advised customer on repair.

James C.

Arrived on site and tested unit. Found error code for long fill and thermistor error and over loaded. Checked thermistor and found to be shorted. Installed new valve and tested operation. Found that gear case is making a loud grinding noise during agitation that progressively gets worse during the cycle. Unit will need new gear case to complete repairs. All water connections dry at time of service

Nathaniel B.

Model WRF993FIFM00, Arrived on call for improper temps in fridge, found fresh food evap coil iced over replaced the fresh food evap cover and cleared ice from fresh food evap and drain and drain tube has a good seal to cabinet, also control is a series 7.00 which is good, control not needed, customer to allow for 24-48 hours for proper cooling in fresh food section, no water leaks at time of call, call complete.

Nathaniel B.

Model WRF993FIFM00, Arrived on call for improper temps in fridge, found fresh food evap coil iced over replaced the fresh food evap cover and cleared ice from fresh food evap and drain and drain tube has a good seal to cabinet, also control is a series 7.00 which is good, control not needed, customer to allow for 24-48 hours for proper cooling in fresh food section, no water leaks at time of call, call complete.

Kevin B.

Arrived on site and inspected refrigerator and found no power to refrigerator. Outlet designated for refrigerator is on a GFCI, took one picture. Disconnected refrigerator from this outlet and plugged it into a non-GFCI outlet in the refrigerator has powered up it is running and all interior lights are now on, took one picture. Spoke with tech line and although they do not recommend the fridge being connected to a GFCI outlet they cannot forbid it either 7722653489

Robert J.

RTW4516FW2 Arrived on job for complaints of lid not opening. Found lid lock not working. Replaced lid lock and ran diagnostics. Operation normal. Washer not installed in home at time of service. Customer to install washer after repair. No leaks detected at time of service. Job complete

Tyler B.

Arthur B.

WDF530PLYB0 (Dishwasher) - Arrived onsite to install new manifold and upper spray arm to dishwasher from my prior visit’s diagnosis. Removed broken manifold and installed new replacement with new upper washarm. Reassembled and tested. Both washarms move water as intended. No other issues found. All water connections were dry at time of service.

Lou S.

arrived on site to inspect microwave controls not working. Upon arrival, I found that the user interface display was not on. I attempted to turn the unit on by pressing start and the unit did not respond. I questioned the customer if they had experienced a power outage recently and they could not recall. I unplugged the unit and plugged it back in and the unit powered up. I tested the unit by placing s cup of cold water inside and starting for 30 secs. The unit heated the water as expected, but when I opened the door to relieve the cup, the interior light did not come on. I removed the cup and closed the door and opened it again and the light did not come on. I tried closing the door and opening it again and this time the light came on. I removed and replaced all three switches and both interlocks and tested the unit again and the unit operated as designed. Job completed.

Lou S.

arrived on site to inspect dishwasher not getting any water. Upon further inspection, I found that the water hose was kinked at the back of the unit behind the sump/motor assembly. I pulled the extra hosing through the cabinet and lined the water hose along the left side of the unit to keep it from kinking again and routed the remaining hose inside the cabinet under the sink so it would be out of the way and not kinked there. I placed the unit in diagnostics and found error code 5/1. I erased the code and continued with testing. The unit operated as designed and no error codes at the end of testing. No water leaks observed during service, job completed. I also found that the kick panel fasteners were missing. I am ordering two fasteners and having them shipped directly to the customer.

James C.

Arrived on site and inspected unit for water leaks. Found fresh food drain line clogged. Also found filter stuck in filter housing. Removed filter and installed new filter per customer request. Cleared drain line and cleaned up water from over flow. All water connections dry at time of service. Verified operation of ice maker and dispenser. All functions test good job complete.

Tyler B.

Arthur B.

WMH32519FS0 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave display not coming on. Confirmed issues. Removed and replaced control board. Reassembled. Tested unit. Unit’s display now comes on as intended. No other issues found.

Robert J.

WDF540PADM2 Arrived on job for complaints of not washing. Ran diagnostics and found 120v at wash motor but not running. Replaced sump and motor. Test washer no leaks and operation normal. Job complete.

Jerry C.

WRS965CIAM00 Arrived to inspect filter stuck and no water. I found the filter stuck and I was able to remove it. Upon reinstallation, the unit worked as designed. Operational test good, no leaks observed during service.

Scott M.

Scratched facia UI console

Arthur B.

KRMF706SS00 (5 Door Refrigerator) - Arrived onsite to install compressor to 5 door refrigerator. Removed faulty compressor,drier. Installed new compressor,dye drier and process stub using braising methods. Vacuumed unit down to -25psi and charged with 5.5oz of R134a refrigerant. Reassembled and tested unit. Good frost pattern forming on evaporators. No other issues found. All water connections were dry at time of service.

Nathaniel B.

Model MEDC300BW0, Arrived on call for dryer would not come on prior, dryer comes on after prior repair but returning due to noise from dryer prior found that rollers and idler roller bad, replaced these parts and know noise is gone all checks good, call complete. Dryer vent is clear.

Nathaniel B.

Model MEDC300BW0, Arrived on call for dryer would not come on prior, dryer comes on after prior repair but returning due to noise from dryer prior found that rollers and idler roller bad, replaced these parts and know noise is gone all checks good, call complete. Dryer vent is clear.

Brandon C.

Arrived on site for unit not completing cycle, found 6-4 error code in diagnostic mode, float switch short. I tested float switch, float switch tested good, I checked continuity of float switch wire harness, that tested good, I determined it was a bad control board. I replaced control board, unit tested good. Water lines were dry at time of service

Brandon C.

Arrived on site for customer complaint of vent hood fan motor not working, found no fan motor was present. This is a new build house, instructed home builder to contact installers.

James C.

Arrived on site and inspected handle. Found set score on right side of handle cross threaded at an angle. Customer said handle had felt loose but then just let go. Unit will need new handle to repair. No water leaks detected at time of service.

Wesley P.

WRX735SDBM04 arrived on site and Installed dual valve. Found unit now operating as designed. Leak free. All checks good.

Diego G.

Arrived on site. Replace basket assembly and tested unit, all functions tested OK. No leaks present. Job complete

Jerry C.

GSF26C5EXW00 Arrived to inspect no ice. I found the issue was actually the dispenser not dispensing and it could be heard running. I found the driver filled with ice and not allowing it to come up and engage the dispenser. I removed the ice and tested and it worked as designed. I squared and leveled the cabinet due to excessive moisture making its way into the unit. Operational test good, no leaks observed during service.

Nathaniel B.

Model ED5VHEXVB01, Arrived on call for no cool complaint on both sections, i previously diag. Unit has a bad compressor, installed compressor and valve and uv drier and pulled vacuum for 15 min. And held for 10 min and then charged system with 5 .0 oz and is getting good heat exchange off compressor and compartment temps are pulling down, all checks good, customer to allow for 24-48 hours for proper cooling, call complete.., no water leaks at time of call.

Nathaniel B.

Model ED5VHEXVB01, Arrived on call for no cool complaint on both sections, i previously diag. Unit has a bad compressor, installed compressor and valve and uv drier and pulled vacuum for 15 min. And held for 10 min and then charged system with 5 .0 oz and is getting good heat exchange off compressor and compartment temps are pulling down, all checks good, customer to allow for 24-48 hours for proper cooling, call complete.., no water leaks at time of call.

Robert J.

WDF130PAHB0 Arrived on job for complaints of door not staying down. Found the pads damaged. Replaced pads and operation now normal.

Steve C.

Arrived on site for the unit is making a loud high pitch noise. Customer advise the ff evaporator will always be frosted over. Removed the ff evaporator cover and found the thermistor is at the high loop. Replaced the thermistor harness and tested the unit. Unit works properly and all water connections were dry at the time of service.

Kevin B.

Arrived on site and inspected refrigerator and found auger motor is not turning, it is getting correct power. Replaced auger motor and ice while now dispense properly. No water leaks from connections at time of service, job complete.

Tyler B.

Diego G.

Arrived on site. Replace sump and motor assy and tested on diagnostics. All functions tested OK. No leaks present. Job complete

Robert J.

MVWC416FW1 Arrived on job for complaints of not washing. Ran diagnostics and got F1E2 motor control, F1E1 main control and F0E2 over suds. Replaced control and ran calibration. No leaks detected at time of service. Job complete.

Kevin B.

Arrived on site customer is a Spanish speaker and MS assisted, the complaint is it is not spinning out properly in the normal cycle but all other cycles are fine. set washing machine into diagnostic cycle and did not find any error codes. Ran all functions in manual diagnostic and everything is operating properly. Spoke with tech line and other than running a calibration specifically did not recommend replacing any parts at this time. No water leaks from connections at time of service, job complete SR7722647772

Arthur B.

WFW9400VE01 (Front Load Washer) - Arrived onsite to install new water valve assembly and flow meter to front load washer from my prior visit’s diagnosis. Removed faulty parts and installed new replacements. Reassembled and tested. Good water flow entering unit. Unit fills,washes,drain and spins with no issues. All water connections were dry at time of service.

Lou S.

Arrived on site to inspect venthood not working. Upon further inspection, I found that there was no voltage to the unit. I checked the breaker box and found that the breaker had tripped. I turned it back on and tested the unit and the fan still did not come on. I verified voltage to make sure the breaker had not tripped. I pulled the fan motor to inspect it and found that the fan blade was badly warped and broken. I installed a new fan/motor assembly and tested and a the unit operated as designed. The lights were working as well. I spoke to the owner is explained my findings as the adult in the home was visiting. Job completed.

Arthur B.

KSDB900ESS1 (Slide-In Gas Range) - Arrived onsite for customer complaint of bottom drawer not opening properly. Found RH drawer hinge is not extending as it should. Found bearing are grinding. Will need RH hinge to complete repair. R/S for 8/14. No other issues found. No gas leaks detected at time of service.

Robert J.

MVWB880BW0 Arrived on job for complaints of plastic in wash. Found the tub ring damaged. Replaced ring and test.

James C.

Arrived on site and tested unit. Found fresh food temp at 47 and freezer at -2. Checked thermistor and found to be reading colder than actual temp. Installed new damper assembly and tested. Unit working properly and all water connections dry at time of service. Job complete.

Arthur B.

GI15NFRXS0 (Ice Machine) - Arrived onsite to install new pump assembly,water level sensor to ice machine from tech’s prior diagnosis. Removed faulty drain pump and installed new replacement. Removed and replaced recirculating pump and sensor assembly. Installed new replacement. Found harness only broke at sensor. Tested unit. Unit now drain as intended. Good ice slab forming as well. No other issues found. All water connections were dry at time of service.

Tyler B.

Tyler B.

James C.

Arrived on site and tested unit. Found ice maker stuck mid harvest. Ice getting stuck due to finish on ice maker mold coming off. Unit will need new ice maker to repair quoted customer $174.74 plus tax for ice maker and $169.99 plus tax labor. Installed new ice maker and found to be cycling properly. Unit working properly and all water connections dry at time of service. Job complete.

Lou S.

arrived on site to inspect ice dispenser too loud and the water dispenser spraying out water. Upon further inspection, the customer provided me with a cup to dispense ice and water. I found that the water does spray out and the ice dispenser sounds normal. I removed and replaced the water tube and tested the unit operated as designed and did not spray out. I removed and replaced the ice dispenser motor and it made the same loud noise which is normal. I demonstrated for the customer to show that, unfortunately, the motor is somewhat loud. I placed the original part back on the unit and tested and it dispensed as designed. I verified no water leaking from the tube connection at the top left hinge area. No water leaks observed during service. Job completed.

Brandon C.

Arrived on site for customer complaint of a smell, put unit into diagnostic mode and found no error codes. Customer stated she will run bleach through it every once in a while and the smell will go away. I instructed customer to use Affresh every month. Water lines were dry at time of service, unit tested good. Collected service fee on cc.

Arthur B.

WTW5540SQ0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not draining or spinning. Tested lid switch and found switch is broken. Removed and replaced lid and tested unit. Unit now spins and drains as intended. No other issues found. All water connections were dry at time of service.

Kevin B.

Arrived on site and inspected washer and found error codes F0E4, F3E2 send washer into diagnostic cycle and found hot water is not dispensing at all hot water valve has failed. Replaced valve and now both hot and cold water are operating properly. Ran test 51 and all functions are operating properly, no water leaks from connections at time of service, job complete.

Kevin B.

Arrived on site and inspected washer and found error codes F0E4, F3E2 send washer into diagnostic cycle and found hot water is not dispensing at all hot water valve has failed. Replaced valve and now both hot and cold water are operating properly. Ran test 51 and all functions are operating properly, no water leaks from connections at time of service, job complete.

Arthur B.

WTW4950XW3 (Top Load Washer) - Arrived onsite to install new water valve to top load washer from my prior visit’s diagnosis. Removed console and removed faulty water valve. Installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Both water valves now work as intended. All water connections were dry at time of service.

Nathaniel B.

Model KRMF706ESS01, Autho. KFB73FBDPL1, arrived on call for interior lights not coming on and dispenser intermittently not working installed left mid drawer deli door and control and all interior lights are working know and dispenser is working know,also found complaint of improper ice production, found adapter is forming ice at back wall and icing in freezer left side, will need grey adapter kit, and sealer gum, will reschedule for 8/10/18, no water leaks at time of call.

Nathaniel B.

Model KRMF706ESS01, Autho. KFB73FBDPL1, arrived on call for interior lights not coming on and dispenser intermittently not working installed left mid drawer deli door and control and all interior lights are working know and dispenser is working know,also found complaint of improper ice production, found adapter is forming ice at back wall and icing in freezer left side, will need grey adapter kit, and sealer gum, will reschedule for 8/10/18, no water leaks at time of call.

Lou S.

arrived on site to inspect refrigerator crisper control not working. Upon further inspection, I found that the previous tech had installed a crisper control and the unit did not work. Previous fees collected were $108.24 for service fee. I removed the crisper drawer door and the left side slide and found that the black wire in the crisper wiring harness was broken. I advised the customer of my findings and they agreed to me repairing the wire. I was able to splice the broken wires and reconnect them and tested the unit and the crisper control began to operate as designed. I used manufacturers approved silicone to seal the splice to keep moisture out of the wires so they don't short and I covered the connection with electrical tape to protect even further. I quoted the customer RF320 $169.99 for labor minus the $108.25 for service/diagnosis fee already paid for a total including tax of $75.77. The customer paid in full. No water leaks observed during service, job completed.

Nathaniel B.

Model WTW6600SW2, Arrived on call for during spin the drum bangs around like a unbalanced load, and has a ul error when unit sounds like it is out of balance. Ul error is un even load , found suspension rods are bad, installed suspension rods and tested and all checks good, call complete, no water leaks after repair, call complete.

Nathaniel B.

Model WTW6600SW2, Arrived on call for during spin the drum bangs around like a unbalanced load, and has a ul error when unit sounds like it is out of balance. Ul error is un even load , found suspension rods are bad, installed suspension rods and tested and all checks good, call complete, no water leaks after repair, call complete.

Robert J.

LTE6234DQ2 Arrived on job to replace blower and motor. After replacement of parts test heat and air movement. Job complete

Lou S.

arrived on site to inspect microwave vent light not working. Upon further inspection, I found that the replacement light bulb was not the right size and was not fitting correctly. Customer purchased light bulb at $5.41 paid in cash and when I inserted the light it would not dim or turn off. I removed and replaced the main control and found that the control was not operating as designed as I tested the unit and the light dimmed and turned off as designed. I tested the unit for the fan and to make sure the unit was heating and it is operating as designed. Job completed.

Nathaniel B.

Model MVWX655DW1, F8 e1 long fill no fill, found unit has a defective valve and also found while running diag that after valve installed main control is not sending power to the valve intermittently and found was sent the wrong main control will order control but did install water valve today and instructed customer that the hot water shut off is leaking at there wall see pic, will need main control, will reschedule for 8/9/18