We serviced a
WHIRLPOOL OVEN
Model RBS305PRS02
Near Leander, TX 78641
Vincent
Job Details: 09/28/2022
"Arrived on site for wall oven, inspected unit and work area. CX complaint is that wall oven door latch is not engaging and unit will not work. Removed control panel and inspected latch. Latch motor mechanism was broken. Replaced latch and tested unit. Unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7600XW0
Near Dripping Springs, TX 78620
Kevin
Job Details: 09/28/2022
Arrived on site and found homeowner has not had an electrician out yet. 10 paired old control board and new control board and all motor and new motor and dryer still loses power very quickly and shows a PF. Lights in the room also visibly flicker. Customer is now convinced that they have a power issue not an issue with the dryer
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Austin, TX 78732
David S
Job Details: 09/28/2022
"Arrived on site for washing machine drain motor running constantly, and the lid being locked. I opened the lid and unlocked the door. I removed the clothes in the unit. I was able to get the unit into diagnostics mode. I found it filling, but throwing an F3e1 water level system error. I removed the pressure hose and blew through it. I tested voltage to the sensor and found proper voltage
We serviced a
WHIRLPOOL OVEN
Model WOS97EC0HZ01
Near Austin, TX 78739
Leonardo
Job Details: 09/28/2022
Arrived on site to test unit for red dot. Found red dot to be unit not connected to Wi-Fi. Connected unit to Wi-Fi
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2089HEP
Near Marble Falls, TX 78654
Lou
Job Details: 09/28/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it harvested, but failed to complete harvest and dispense water into the tray. I removed the ice maker and found the heater had corroded and shorted out. I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model JMW2427DS03
Near Austin, TX 78735
Leonardo
Job Details: 09/28/2022
Arrived on site to replace broiler element. Replaced element test unit and unit heating correctly job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DSS0
Near Austin, TX 78746
Leonardo
Job Details: 09/28/2022
Arrived on site to test unit for unit not washing correctly. Test unit and found unit not draining correctly. Test unit fans found glass in the unit and found plastic stuck in drain motor. Removed plastic test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHS69EJSS2
Near Georgetown, TX 78628
David Z
Job Details: 09/28/2022
"Arrived on site to diagnose refrigerator that had been making some noise and had some fluctuating cooling. On arrival checked Temps and found RC at 39, FC at about 12 degrees. I checked all components and found the sealed system working properly. No excessive Amp draw from compressor, healthy frost pattern on evaporator. Fans are blowing good, and no indication of failure in the control. I found the drain tube had a ton of space / gapping on the sides of it going into the cabinet, so I used some truck stock permagum to fill the space around the drain tube and seal it, also sealed liner with adhesive. Door gaskets sealed. Could not find any other failures with unit. Issues with Temps are either from an air leak causing excessive ice or liner is thinning out keeping unit running. No other repair recommended. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HCO
Near Austin, TX 78744
Joe Z
Job Details: 09/28/2022
"Arrived onsite for ERROR CODE F8 AND IT WONT DRAIN - MAKING A HUMMING/BUZZING NOISE LIKE ITS STUCK. CANT UNLOCK. Upon arrival inspected unit and door is locked with water inside. Ran diagnostics and got F9-E1 long drain,F3-E0 F5-E2 lock failure,F8-E1 valve failure , F8-E3 overflow, F0-E2 over suds, F5-E2 lock failure. Test unit and drain pump has failed. Removed front panel and inspected drain pump. Found debris in filter and caught in impeller causing impeller to fracture. Need to replace drain pump. Replaced drain pump and test unit. Unit operates as designed. No leaks present at this time.
We serviced a
WHIRLPOOL DRYER
Model MED6630HC0
Near Austin, TX 78744
Joe Z
Job Details: 09/28/2022
"Arrived onsite for MAKING A NOISE SIMILAR TO BEFORE REPAIR. DOOR IS VERY LOOSE, STILL ON THERE BUT DROPS DOWN. Upon arrival test unit and found noise coming from blower area. Inspected blower and found screw on housing was not secured. Secured screws on house and test unit. Unit is now operating as designed. Inspected door and found bottom of hinge is worn. Need to replace hinge Replaced hinge and door now opens and closes correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HBS00
Near Marble Falls, TX 78654
Lou
Job Details: 09/28/2022
"Arrived on site to inspect refrigerator with frost built up inside. Upon further inspection, I tested temps in the FC=11 degrees and RC=44 degrees. I found the RC section with ice built up at the bottom of the evap,cover (photo). Also, I found moisture on the cabinet liner in the FC section with some frost on the back wall (photos). I inspected the door gaskets and found the FC door gasket has a gap along the bottom of the door and the RC gasket has a gap at the bottom corner near the mullion (photos). I placed the unit in diagnostics and tested the thermistors and fans and all passed. I contacted techline and spoke to Chris and advised of the complaint and my findings. Chris requested photos and I provided photos of the cabinet behind the toeplate using a long piece of straight cardboard to show the metal is bowed and creating the gap with the gasket (photos). I provided several photos showing the bowing and how the center mullion sticks out away from the cabinet as well. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model LER4634EQ1
Near Austin, TX 78751
Wesley
Job Details: 09/28/2022
Arrived onsite for not heating and found unit operating with failed cut off. . Completed repair and recommended having the duct cleaned to prevent overheating and backflow.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tyler
Job Details: 09/28/2022
"Arrived on site for washer not functioning. Upon arrival confirmed complaint. After further testing I found rusty cold side inlet hose as well as a bad cold side inlet valve, control, and lid lock. Found f5e2&3, f8e1 and f2e1 in diagnostics.
We serviced a
GE DRYER
Model DPSB613ED2WW
Near Temple, TX 76502
Jonathan M
Job Details: 09/28/2022
"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and check voltage to the unit. Found proper voltage. Disassembled the unit and found the elements open. Replaced the element and tested the unit. The unit begin to work and operate as designed. Call complete."
We serviced a
ELECTROLUX REFRIGERATOR
Model EI27BS16JS6
Near Killeen, TX 76549
Tyler
Job Details: 09/28/2022
Arrived on site for refrigerator needing new gaskets. Upon arrival confirm complaint and found multiple tears all over all three door gaskets. I installed all three door gaskets reshaped and molded them to the liner and ensure that there were no air leaks on any of the doors. Collected amount from quote given. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVY1
Near Georgetown, TX 78628
David Z
Job Details: 09/28/2022
"Arrived on site to diagnose dishwasher that was not draining at all. Tested unit and found standing water, but no draining. Found a new disposal was installed and still had the knockout installed in it. Removed knockout. Tested unit and verified proper draining. Call complete."
We serviced a
GE WASHER
Model GTWN5650F1WS
Near Temple, TX 76502
Jonathan M
Job Details: 09/28/2022
"Arrived on site for a washing machine that is not allowing very much cold water into the unit. Inspected unit and work area. Did confirm the customers complaint and found the hot water valve pulling in a decent amount of water but the cold water valve barely pulling any water in. Found correct voltage going to the valve. Replace the water valve and test of the unit. The unit began to work in operate as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Lakeway, TX 78738
Justin
Job Details: 09/28/2022
Arrived on site for a dishwasher not draining. I test the drain and found it would hum but not drain. Upon further inspection I found glass inside of the filter area. I removed it and the unit began working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKSS01
Near Austin, TX 78733
Luis
Job Details: 09/28/2022
"Arrived on site for not dispensing water or ice. Found broken wires at door hinge,repaired wires,tested water and ice,water dispensed,found ice door sticking installed ice door kit. Tested dispenser u it working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Austin, TX 78756
Wesley
Job Details: 09/28/2022
Arrived onsite and found unit with torn right side gasket. Advised customer on water pressure and filter replacement. Also set unit to 8 hr defrost. Reset unit for possible door alarm glitch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78702
Luis
Job Details: 09/28/2022
"Arrived on site for no ice,not cooling correctly and customer having to power unit on and off. Ran diagnostics found unit would exit out of diagnostics and shut off,after shutting off unit would power on and off. Diagnosed a defective main control,replaced main control powered unit on unit powered on ran diagnostics evaporator fan not powering replaced defective fan motor fan powered on. Fan covered by appliance express warranty.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78731
Luis
Job Details: 09/28/2022
"Arrived on site. Ran diagnostics unit powering off while running evaporator fan motor,diagnosed a defective fan motor,replaced fan motor,powered unit on fan powered on.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Matthew
Job Details: 09/28/2022
"Arrived onsite for dishwasher not drying dishes. Upon arrival inspected unit. Found unit is new and has not had rinse aid introduced. Instructed customer on use of rinse aid, water temperature, loading of dishes and material use. Unit is functioning properly."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Cliff
Job Details: 09/28/2022
Arrived on site to diagnose a range with a burner not lighting. Found wiring with thin insulation allowing sparking to case. Reinsulated wiring and tested unit. Found all is working properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78628
David Z
Job Details: 09/28/2022
"Arrived on site to diagnose range not heating to temp in oven. On arrival spoke with homeowner who advised me the inspector had said it wasn't heating hot enough after measuring with an IR thermometer. Tested unit and measured Temps. Found Temps exactly where they need to be, averaging 355 degrees. Advised an IR thermometer will not give accurate readings of oven temp, and its working as designed. Call complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS2
Near Georgetown, TX 78628
David Z
Job Details: 09/28/2022
Arrived on site to diagnose vent hood that is not running the motor. Tested unit and found no response from motor. Checked wiring and found the motor power wire backed out of the connector due to a bent terminal. Corrected terminal and reseated. Tested unit and verified all working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Cliff
Job Details: 09/28/2022
Arrived on site to diagnose a refrigerator that is not sealing properly. Found gap between cavity and lower mullion. Sealed gap with food grade silicone and no other repairs needed. No leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Kyle, TX 78640
Kevin
Job Details: 09/28/2022
"Test 56 shows E0, freezer temperature is 7 degrees, test 57 runs properly but test 45 water line is frozen. After thawing water line with steamer it will now fill with water properly. If issue continues heater will need to be replaced, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Austin, TX 78741
Scott
Job Details: 09/28/2022
Arrived on site for washer making rattling noise . Found warranty company dispatched wrong model number . Talked to MS . Customer will need to reach back out to warranty company and have then dispatch with correct model.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Austin, TX 78704
Scott
Job Details: 09/28/2022
"Arrived on site for burning smell and vibrating dryer . Found belt wasnt on tension pulley but on shaft of pulley . Causing smell and vibration. Reset belt and all checked normal. Called safety , same sr number . Also recommended custome clean exterior venting . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78704
Scott
Job Details: 09/28/2022
"Arrived on site ,replaced heating element for special project . Ran diagnostics per whirlpool specs. All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Burnet, TX 78611
Lou
Job Details: 09/28/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the cam retainer being damaged, I removed and replaced the retainer and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Kimo
Job Details: 09/28/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new gasket and clip and tested unit and found unit operating as designed. No leaks Job complete
We serviced a
MAYTAG WASHER
Model MFW9800TQ0
Near Pflugerville, TX 78660
Kimo
Job Details: 09/28/2022
Arrived onsite for a washer that is showing a F02 code. Upon arrival I found that the cx had already taken the top off of the machine. And the drain hose was not installed properly I corrected the drain hose then checked the drain pump trap and and found it clogged. I cleared it and then checked the impeller for anything obstructions and if the motor on the pump was hot all checks good. I ran a few quick wash and drain cycles and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Georgetown, TX 78633
Paul
Job Details: 09/28/2022
JM: Arrived onsite to inspect washer making scrapping noise. I placed unit in a diagnostic cycle. CX reported that the sound she was hearing was when the unit would agitate. I instructed the CX that the unit is operating as designed. No leaks observed during service. Call complete.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Georgetown, TX 78633
Paul
Job Details: 09/28/2022
Arrived onsite to inspect oven powering off during cooking. I found error code F2E1. I tested unit in a bake cycle and I found the control panel failing giving F2E1 with proper voltage going to it. R/R UI control and tested. Unit is now operating as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYW03
Near Georgetown, TX 78633
Paul
Job Details: 09/28/2022
"Arrived onsite to inspect refrigerator not cooling. I temperature tested FC and got 65?. I checked pressures of the sealed system and the pressures were low.I found a pin hole leak on the yoder loop were the splice was put on the condenser.I used my torch kit to seal the pin hole, vacuumed the system and recharged it. I tested unit. Operational test good, no leaks observed during service. Call complete."
We serviced a
WHIRLPOOL DRYER
Model NGD4655EW3
Near Lakeway, TX 78734
Justin
Job Details: 09/28/2022
Arrived on site for a dryer not heating. I test the unit and found the flame not igniting. I ohmd out all components and found the ignitor open. I replaced the ignitor and the unit began working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lakeway, TX 78734
Justin
Job Details: 09/28/2022
Arrived on site to install the heater per the special project. I installed the heater and then test the unit. I found it working as designed with no leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Lago Vista, TX 78645
Vincent
Job Details: 09/28/2022
"Arrived on site for cooktop, inspected unit and work area. CX complaint is that FR burner is not igniting properly. Tested unit and FR and FL burner heads were not igniting properly. Modified FR and FL burner heads. Tested unit. No gas leaks present at time of service. Unit is working as designed. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Buda, TX 78610
Kevin
Job Details: 09/28/2022
"Arrived on site and replaced parts diagnose by previous technician, sent a short video to KV/service management of solenoid working. However if issue continues pre-order the solenoid, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leander, TX 78641
Vincent
Job Details: 09/28/2022
"Arrived on site for refrigerator ice maker, inspected unit and work area. CX complaint is that ice is not dispensing. Found normal ice in ice bin, but shaft and coupling was broken on ice bin. Installed shaft and coupling and tested ice dispenser. Unit is working as designed. O water leaks present at time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dripping Springs, TX 78620
Kevin
Job Details: 09/28/2022
"Arrived on site and found low ice production, refrigerator is currently running a defrost cycle. Checked temperature anyway and it is 29? Found a small amount of ice production in the bin and the water dispenser pressure is weak. Customer has a new filter and changing it out has improved water pressure on the dispenser. Exposed icemaker and found some frost but no other issues, ran test 44 and 45 on the icemaker and both ran correctly. Exposed evaporator and did not see any defrost issues. Issue may have been due just to water filter, customer is going to monitor it, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Bastrop, TX 78602
Joe Z
Job Details: 09/28/2022
Arrived onsite forunit shaking violently. Upon arrival ran diagnostics and there were no saved error codes. Ran manual spin test and unit spins as designed. Ran a drain and spin cycle and unit operates as designed. Found right front leveling foot was not leveled. Adjusted foot. Unit is now leveled. Ran a quick cycle with laundry. Unit operates as designed . No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Bastrop, TX 78602
Joe Z
Job Details: 09/28/2022
Arrived onsite for Fridge is humming. Upon arrival. Inspected unit and compressor was running. Found condenser tubing is vibrating against tubing going into Refrigerator cavity. Used pads to quite the noise. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/28/2022
"Arrived on site to test unit for not advancing past sense mode. Found error code f7e1(motor engaged during wash). Found run cap was leaking oil. Replaced capacitor, unit working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near New Braunfels, TX 78132
Andrew
Job Details: 09/28/2022
Arrived on site to test unit for stuck orifice on center burner. Replaced burner and converted to propane. Ensured rest of unit was converted properly. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/28/2022
Arrived on site to test unit for tripping breaker. Spoke with Techline and found no issues with unit currently. Was referred to SP#W11525530 and advised customer to have electrician further assist with GFCI/AFCI breaker as no issues with unit. SR#7734692496
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Spicewood, TX 78669
Luis
Job Details: 09/28/2022
"Arrived on site for no ice. Lowered shut off arm,icemaker ran harvest no water to icemaker valve energized. Removed kickplate found no water line to unit,removed unit from,its enclosure no water source to back of unit"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Spicewood, TX 78669
Luis
Job Details: 09/28/2022
"Arrived on site. Found water not draining from machine,found kink at external drain hose,customer will need to have a plumber replace drain hose or reroute drain hose"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/28/2022
BT arrived to diagnose ice machine. I ran the unit through diagnostics and found no issues through all functions. Verified electrical outlet. No further service could be preformed. No water leaks found during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Cliff
Job Details: 09/28/2022
Arrived on site to diagnose a refrigerator that is not sealing properly. Found gap between cavity and lower mullion. Sealed gap with food grade silicone and no other repairs needed. No leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/28/2022
BT arrived on site to inspect refrigerator. One of the RC lights was out. I replaced the LED and all the lights are back to working as designed. I also adjusted the ice maker so the door gasket will seal better. I adjusted and leveled the chassis. No water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/28/2022
"BT arrived to complete sealed system repair. Vacuumed system to 440 microns and then allowed the system to sit for fifteen minutes. Losing no vacuum I charged with mfg prescribed refrigerant charge. Operational test good, no water connections at unit."
We serviced a
JENN-AIR WINE COOLER
Model JUWFR242HL01
Near Kingsland, TX 78639
Gerry C
Job Details: 09/28/2022
"Arrived to instal previously diagnosed and ordered parts. After UI replacement, the compressor engaged after several minutes and I found no signs of cooling. I contacted the MFG, tech Chris and advised of the issue. The tech recommended ordering a sealed system. Prior to leaving I elected to pierce the system and found 3 psi. I tested with 140psi nitrogen and after 10 minutes, could not see any difference in pressure. I replaced the dye drier and service port and vacuumed. During the vacuum operation, the unit would only go down to 610 microns and then would suddenly shoot up to the 900s of microns. I watched the issue occur five separate times and prior to attempting charge, and then allowed it to rise to a maximum of 1480 microns where it settled. I contacted the MFG again and spoke with tech Adrian. Advised tech of sealed system findings and was directed to charge the system as it was and to tell the CX to contact us if there are further issue. The unit did cool and appeared to work as designed. No water connections to unit. SR# 7734078606 I was advise by technical assistance that the CX could contact customer service 800-253-1301 to discuss the issue if it does not cool and to reference the SR number."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Round Rock, TX 78665
Maurice R
Job Details: 09/28/2022
Arrived onsite for dishwasher with no power. Talking with the CX the unit was tripping the breaker at the 2hr mark of a cycle. I put my multi meter on L1 and ran the unit for 45 mins in the most amps recorded was 9.2amps. The CX is going to replace the breaker to see if it solves the issue. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78717
Maurice R
Job Details: 09/28/2022
"Arrived onsite for W11457241 (Technical Service Pointer #: W11092686 Rev. G) Install the service pointer. Sealed the drain tube by compressor, squared up the chaise and pushed the ice maker back. No water leaks detected during service. Unit working as designed."
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Kingsland, TX 78639
Gerry C
Job Details: 09/28/2022
BT arrived on site to inspect ice maker. Ice maker was properly making ice. Ice maker was not properly installed and had fallen down. I properly installed the ice maker. Now the unit works as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Marble Falls, TX 78654
Lou
Job Details: 09/28/2022
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=12 degrees & RC=45 degrees. I inspected the ice maker and found a few cubes in the bin. I found some moisture inside the FC section on the shelves, walls and also on the ice chute (photo). I found water droplets at the ice door (photo). I inspected the unit doors and gaskets and placed my flashlight inside the FC section and found the gasket gapped at the bottom right corner at the middle mullion (photos). Inspected the RC door in the same manner and found an even larger gap at the lower left corner at the mullion (photos). I contacted techline and spoke to Austin and advised of the complaint, previous service and my findings. Austin requested photos and I provided four photos of my findings. Austin advised he was sending the file up for review and provided SR#7734693763. I advised the customer of my findings and conversation with tech support. Also advised that the manufacturer would be in contact with them within 48-72 hours with a resolution. No water leaks observed during service, other than the one drip at the ice door, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB1
Near Marble Falls, TX 78654
Lou
Job Details: 09/28/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the left rear burner switch failure, I removed and replaced the switch and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS1
Near Austin, TX 78735
Leonardo
Job Details: 09/28/2022
Arrived on site to test unit for door not opening. Test unit and found broken hinges. Replaced hinges test unit and unit test good job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS02
Near Austin, TX 78735
Leonardo
Job Details: 09/28/2022
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
Maurice R
Job Details: 09/28/2022
Arrived onsite for parts previously diagnosed. On inspection saw that they sent the repair kit that is different from the original wheels on the upper rack. Installed new wheels and the unit is working as designed. No water leaks detected during service.Sr 7734689654
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78746
Leonardo
Job Details: 09/28/2022
Arrived on site to test unit for unit leaking. Test unit and found damaged it tub in multiple places around the tub. Unit leaking from one of the dents. Customer will talk to whirlpool because she wants a new one. If she calls back we will need new tub and 2 hours on the job.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Austin, TX 78748
Leonardo
Job Details: 09/28/2022
Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, TX 78723
Matthew
Job Details: 09/28/2022
Arrived onsite to replace damaged door. Took pic. Replaced left bottom door and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDM01
Near Hutto, TX 78634
Cliff
Job Details: 09/28/2022
Arrived on site to diagnose a refrigerator with doors hitting. Found upper hinge out of alignment. Realigned hinge and doors and added washers. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Round Rock, TX 78665
Cliff
Job Details: 09/28/2022
Arrived on site to diagnose a washer that is not spinning enough water out. Found no error codes or failures to unit. Advised customer on soap usage with a water softener and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Round Rock, TX 78665
Cliff
Job Details: 09/28/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced door panel and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Cliff
Job Details: 09/28/2022
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not meeting inner door panel and replaced gasket. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
MAYTAG DRYER
Model MED6630HW
Near Austin, TX 78717
Vincent
Job Details: 09/28/2022
"Arrived on site for dryer, inspected unit and work area. Gained access to remove defective parts and install previously diagnosed parts. Reassembled unit and tested. Unit is now operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Cedar Park, TX 78613
David S
Job Details: 09/28/2022
Arrived on site for ice maker producing chunks of ice. I inspected the ice maker and found the twist tray stretched and warped. I replaced the ice maker. I changed the defrost setting to basic. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS1
Near Austin, TX 78748
Kevin
Job Details: 09/28/2022
"Arrived on site and found cooktop is cracked, replaced it and range is now correct, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78748
Kevin
Job Details: 09/28/2022
"Arrived on site and found gearcase shaft is dropping and causing belt pulley to grind into shield. Replaced gearcase and capacitor and ran a diagnostic cycle and it is now operating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ03
Near New Braunfels, TX 78133
Andrew
Job Details: 09/28/2022
Arrived on site to replace compressor per Techline. Last visit no solid issues were found and was advised to tap into sealed system for further readings. Today found temps in fc were correct and 50 in RC. Found RC evap completely frosted over. RC evap thermistor reading 37 degrees and covered in frost. Would recommend control kit and evap cover before performing sealed system. Customer stated he has been speaking with whirlpool about getting P&L. If P&L is given recommend before mentioned RC evap cover assembly and control kit.
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Round Rock, TX 78664
Vincent
Job Details: 09/28/2022
"Arrived on site for refrigerator, inspected unit and work area. Installed pre diagnosed parts. Installed controls, FC led, and RC evaporator fan harness. Tested and leveled refrigerator. No water leaks present at time of service. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/28/2022
"Arrived on site to test unit for not washing properly. Found error for motor not engaging(f4e3). Replaced sump assembly, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/28/2022
"Arrived on site and replaced gearcase and cam from previous diagnosis. Replaced parts, unit working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Temple, TX 76502
Tyler
Job Details: 09/28/2022
Arrived on site for refrigerator needing previously diagnosed parts.upon arrival installed previously diagnosed parts. Reassembled and tested unit. Found ice door sealing correctly and found no air gaps. Informed customer to give unit 24-72hrs to make ice. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Temple, TX 76502
Tyler
Job Details: 09/28/2022
"Arrived on site for washer not stopping the spin cycle. Upon arrival reconfirmed issue. Found cause of failure was relay on control fused together closing connections down to motor. Replaced control and found unit could reset and function as designed with no failures, call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76541
Tyler
Job Details: 09/28/2022
Arrived on site for dishwasher not filling. Upon arrival confirmed complaint but found u it could fill but wouldnt agitate water around. Found f4e3 in diagnostics. Found faulty motor. Replaced motor then ran normal test cycle and unit fully functioning as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78758
Kimo
Job Details: 09/28/2022
Arrived onsite for refrigerator with a noise icemaker. Upon inspection I ran icemaker in its test mode and found that the icemaker would make a humming/grinding noise when getting to full twist. Witch may indicate that the motor may be going out. I replaced the ice maker and tested it and found that the noise was gone. No leaks job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78753
Kimo
Job Details: 09/28/2022
Arrived onsite for a leaking washer. Upon inspection I found that everything under the unit looked good Except for a trail Hard water deposits leading up to the inlet valves. Upon further inspection I also found hard water deposits around the water valve/hose connections Indicating that it is leakingThe customer had the water shut off at the top because she said it was a constant leak. I checked the connections and found that they were loose I tightened up the connections turn the water on and monitored the connections found no leaks. And then I ran the unit in diagnostics mode and the unit operated as designed no leaks coming from underneath or at the water valve. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78738
Justin
Job Details: 09/28/2022
"Arrived on site to install previously diagnosed parts. I installed the housing, door, and hinge. The unit is now as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Lakeway, TX 78738
Justin
Job Details: 09/28/2022
"Arrived on site for a dishwasher being stuck in the cycle. On arrival the customer stated the unit seems to get stuck on drain even when it doesnt need to drain. They also found the console would flash. I put the unit into diagnostics mode and found stored error codes F9E2 for drain motor electrical problem, F8E4 for overfill, and F10E2 for vent wax motor electrical problem. I gained access to the bottom of the unit and found the float tray with some water in it. I then ran a diagnostics cycle and found it ran through as designed with no leak present. Upon further inspection I found the customer with a water softener and with possible over soap usage in the unit. I informed the customer of my findings walked them through proper soap usage with a water softener. I let them know the unit probably over suds due to the soap/water softener and leaked into the float tray, thus, throwing off the float switch. I found the unit as designed. I also found the unit still within warranty. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Justin
Job Details: 09/28/2022
Arrived on site for a cooktop with a cracked regulator. Upon further inspection I verified the crack. I replaced the regulator and the unit is now as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78758
Wesley
Job Details: 09/28/2022
Arrived onsite and sealed the cabinet gap with silicone. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/28/2022
Arrived on site to test unit for oven not working. Test unit and found bad igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMS05
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 09/28/2022
"BT arrived on site to inspect refrigerator. CX explained the unit will not produce cubed ice, only crushed. Upon inspection I found the connector on P2, there was DC voltage on crushed function, but no reverse polarity for cubed. Control board is needed for operation. Office to order control board and schedule return service. No leaks observed during service. ordrng 1 WPW10259855 (Main Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Austin, TX 78717
Kimo
Job Details: 09/28/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new infinite switch and tested unit and found no change. I am ordering another switch, harness (Cooktop left side), and left front element. ordrng 1 W11517959 (ELMNT-SURF left front) and 1 WPW10434452 (Switch) and 1 W11134603 (Harness, Cooktop Left)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Pflugerville, TX 78660
Kimo
Job Details: 09/28/2022
Arrived onsite for refrigerator that lost all cooling. Upon arrival I found unit unplugged I plugged it in and performed a amp test and wound the compressor pulling .5 I monitor the evap for 10mins and found that it did not Produce a frost pattern. I am ordering 1x ss 2hrs. ordrng 1 W10836706 (EVAPORATOR) and 1 WPW10507886 (COMPRESSOR) and 1 W11506635 (Access valve) and 1 Uvdrier (Uv drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Pflugerville, TX 78660
Kimo
Job Details: 09/28/2022
Arrived onsite for refrigerator that is cooling in freezer but not cooling in the rc. Upon inspection I found that both door gaskets damaged and along with the thimble and center hinge. I and ordering them all and having office reschedule. I and return with evap motor. ordrng 1 WP2254618 (HINGE-DOOR) and 1 WP2183003 (THIMBLE) and 1 W11229610 (GASKET-DOR) and 1 W11240749 (GASKET-DOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78723
Matthew
Job Details: 09/28/2022
"Arrived onsite to replace faulty compressor. Disassembled unit. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec. Pressure held. Power unit and compressor is locked. Unit hummus loudly and cranks off on overload. New compressor is bad. Will need to reorder compressor. Compressor DOA. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS2
Near Austin, TX 78734
Justin
Job Details: 09/28/2022
"Arrived on site for a dishwasher leaking from a bad seal. On arrival the customer showed me where there was a rip in the door seal. They also stated the leak had been significant and damaged their cabinet. I put the unit into diagnostics mode and found stored error codes F5E2 for door stuck closed, F10E1 for dispenser problem, F6E6 for no hot water, and F3E3 for failed OWI calibration. I cleared the error codes. I then ran a diagnostics cycle and found the unit leaking from the float switch. In order to repair the unit it will need a new switch assembly (nut, float, nut gasket, and switch housing) and a door gasket. ordrng 1 WPW10195036 (Float) and 1 WPW10195038 (Standpipe Nut) and 1 WP8531743 (Standpipe Nut Gasket) and 1 W10873429 (Switch Housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bastrop, TX 78602
Joe Z
Job Details: 09/28/2022
"Arrived onsite for Not Cooling - Refrigerator Section . Upon arrival inspected unit and found evaporator completely covered in ice. Ran diagnostics and sensors passed test. Forced heater and heater not energizing. Need to order heater, harness, and control. Also bringing back prescreened parts. Asked customer to allow unit to thaw at least 24 to 48 hours with towel around the floor. Please contact tenant when rescheduling at 832-589-6688 Tracy Harrison . ; ordrng 1 W11581973 (Harness) and 1 W11546610 (Heater) and 1 W11558182 (Control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Del Valle, TX 78617
Joe Z
Job Details: 09/28/2022
"Arrived onsite for NOT WORKING PROPERLY,. Upon arrival. Customer stated that the unit shakes to much. Ran diagnostics and there are no stored error codes. Ran auto test and unit shakes violently during spin. Once spinning the unit spins correctly with no wobbling. Need to order suspension. ordrng 1 W11130362 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Del Valle, TX 78617
Joe Z
Job Details: 09/28/2022
"Arrived onsite for WASHER DOES NOT START, LID DOES NOT LOCK EVEN THOUGHT IT SAYS LID LOCKED . Upon arrival ran diagnostics and got F0-E5 off balance, found suspension is shot. Also found the control is not sending voltage to the latch. Also the the latch itself has failed. Need to replace suspension, control and latch. Need to order suspension. ordrng 1 W11130362 (Suspension rods) and 1 Autho (Autho)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Austin, TX 78732
David S
Job Details: 09/28/2022
"Arrived on site for ice maker not producing. I inspected the unit and work area. I put the unit into diagnostics mode and the unit powered off briefly. I tried again and the controls would activate the fans individually. I found no fault code for the ice maker. I put the unit into normal operation and found the fans turning on. I am recommending they replace the control kiT The office will reschedule when we have eta on the part.; ordrng 1 W10878990 (Control kit)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Kingsland, TX 78639
Gerry C
Job Details: 09/28/2022
"BT arrived on site to inspect washer. I ran the unit through diagnostics and found error code F5E2. After further inspection I found the gear case leaking and not operating properly. ordrng 1 W11393685 (Gear case) and 1 W10915700 (Stator) and 1 W10006482 (Rotor) and 1 W10734521 (Shifter)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Austin, TX 78723
Matthew
Job Details: 09/28/2022
Arrived onsite for washer giving F7E1 error codes. On arrival put unit in diagnostics and found unit failed in agitating and spin. Contacted tech support for continued issues. Tech ran through testing and unit voltage was intermittent from control and harness wires was also failed. Tech recommended replacing Control and lower harness. ordrng 1 W11591637 (Lower harness)