Arrived onsite for a refrigerator thats still not making ice. Inspected unit and work area. Took temperature and found the freezer at 3?F. Attempted to jump the ice maker and the unit harvested ice. I calle

"Arrived on site to test unit for no heat, tested unit found all components good, took voltage in outlet, not getting voltage on L1, outlet only receiving 120VAC, advised customer to call electrician to resolve issue, job complete"

"Arrived on site to test unit for broken latch, tested unit found strike and latch broken, replaced parts tested unit, unit now running as designed

Arrived on site to replace terminal block. Found black wires coming from range are melted will need new harness office to reschedule ; ordrng 1 W11568999 (Main harness)

Arrived on site for a washing machine that wont drain and finish out the cycle. Inspected unit and work area. Found the unit immediately going into a drain when the unit was turned on due to standing water at the bottom of the washer. Attempted to drain the washer and found very little water coming through the drain hose. Used a shop vac to suck out most of the water and removed the hose underneath the tub. Found fabric clogging the drain hole on the tub causing very little water to get through. Removed obstructions and tested the unit. The unit began to work as designed. The unit is working as designed. Call complete.

Arrived on site to test unit for door rubbing. Will order new door. ; ordrng 1 W11453247 (Door)

Arrived onsite for unit not locking. Looked at the unit and saw that the strike was broken. Was not sent with strike. Ordered part. Office to reschedule ; ordrng 1 W11091027 (Strike)

Arrived on site for a washing machine thats not agitating. Inspected unit and work area. Customer advised the unit seems to attempt to try to censor clothes but then makes a clicking sound and does not complete her cycle. Ran the unit through diagnostics and found in F5 E1 (lid switch fault) error code. Attempted to test delete log in diagnostics and found that even with the door shut that the unit was not registering the door shut. Replaced latch and tested the unit. The unit began to work as designed. Call complete.

Arrived on site for refrigerator not cooling. Inspected unit and work area. Found no lights or power. Traced voltage from outlet to power cord. Found damaged power cord (see sd-picture). Will need to replace power cord harness. Office to schedule return when ETA is available on part..; ordrng 1 W11218404 (Power cord harness)

Arrived onsite to replace the ui panel. Replaced part. Tested unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site for a refrigerator that was not producing ice. I jumped the IM and could hear the gears turning and catching, but not harvesting. This indicates a faulty IM. I replaced the IM and then jumped a harvest again. I found it now running as designed. Call complete."

Arrived onsite and found cosmetic defect of factory cooktop coating roughing off noticeable from install. Ordering new cooktop to repair. Office to reschedule. ; ordrng 1 W10722087 (Cooktop)

"Arrived on site for no ice. Found icemaker plastic tray broken from motor housing,diagnosed unit will need a new icemaker. Installed a new icemaker ran diagnostics icemaker passed,ran fill test passed.

Arrived on site to test unit for unit not heating correctly or maintaining temp. Test unit and found unit working as designed at this time. Oven got to 350 and maintained an average temp of 353?. Job complete.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between sensors and controls.

"Arrived on site to replace heater per service pointer, replaced heating element, tested unit,unit running as designed, no leaks detected job complete"

Arrived onsite for range oven not igniting. Upon inspection I found that the oven gas valve had voltage but would not open.Job complete.

Arrived onsite for microwave not heating. Upon inspection I found diode swollen. And mag rusty at magnets. Job complete.

"Arrived on site for Vibration, Walking or Off Balance - Front Load Washer. Ran diagnostics and no error codes came on. Ran auto diagnostics and no vibration detected. Found the two front mounting screws (#12 - 3/4) that secure the pedestal to the washer were missing from the front mounts. The rear two screws were installed, but front were not. This is what is causing the washer to walk and vibrate when going into a spin.

"Arrived onsite and found unit operating as designed, however unit oven would not bake on demand one time over the holidays. And it was not even attempting ignition. Advised customer on resetting control for non mechanical failures with a 5 minute reset to drain the capacitors. All checks good. Unit is otherwise operating as designed."

"Arrived on site for complaints of not spinning out, not draining all the way. Found unit to be stacked with dryer. Put unit in service mode and tested with quick cycle. Sounded like the water didnt fully drain out. Tested manually by filling with water, then calling for spin. Before spin, water did drain, but not completely. Found drain clear. Will need 2 man and control board to complete repair. No water leaks detected, job complete.; O-emld tckt"

"Arrived on site to replace heater under special project, after replacing, unit tested good."

"Arrived on site and inspected washer and found it is full of standing water. Found lid latch has broken. After replacing it washer will now drain and spin properly. Sent a short video to KV/AHS of washer spinning and draining, job complete"

"Arrived on site and inspected range and found customer does not like how hot each element gets. Observed elements while heating and on the low setting element is off for a longer interval than the high setting. This is normal and how the cooktop relegate the temperature. Explain that there is no adjustment, Other than the elements off and on interval. Range is operating as intended, job complete"

Arrived on site to diagnose a washer that is not cycling properly. Found timer control preventing proper operation and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11574590 (Control)

"Arrived on site for odor complaint. Customer found cause of odor,removed bottom grill cover no odd odor from drain pan,gave customer advise on how to remove odors from fresh food compartment.

Arrived onsite for the the red bracket had falling off and got melted by the element. Customer showed that the bracket on the very top rack had broken off. Ordered parts. Took pics of the parts that are messed up. Office to reschedule ; ordrng 1 W11202101 (Cup guard) and 1 W11184071 (Hanger tube) and 1 W10830577 (Front hanger)

Arrived on site to test unit for dent. Found oven bottom was bent on right corner. Straightened bottom out. Customer also stated cooktop flames were too high. Adjusted flames to customer preference. No leaks detected. Job complete.

"Arrived on site to diagnose dishwasher with door dropping due to what seems like a loose cable. Found the left door spring and cable dangling due to broken spring. Advised repair needed would be to repair the door spring.

Arrived onsite to replace previously diagnosed parts. Replaced fill valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived onsite for the middle drawer being stuck and couldnt pull the drawer out completely. Looked at the unit and saw the wire was stuck underneath the evaporator cover in the back. Pulled the drawer a little harder to get the wire on the right freed up. Was able to get the drawer to come fully out. And put the wire back with cover as well. Tested the drawer, drawer tested good. No issues at this time. Job complete"

"Arrived on site to test unit for RC lights not working, customer wasnt aware that the FC light was out too, replaced FC led module per SP W11460554B, all lights returned to normal operations, no leaks detected job complete"

"Arrived on site. Per tenant unit making too much ice,found shut off arm not fully inserted to housing,installed arm fully to housing,ran diagnostics all test passed,no ice build up on evaporator"

"Arrived on site to replace previously diagnosed cooktop, replaced cooktop, tested unit, unit is now running as designed

Arrived onsite for range not igniting. Upon arrival I check the gas supply and found that it was shut off. I turned it on and tested the oven and found that it is now igniting. I tested the cooktop and found none of the burners sparking I checked that the harness between the igniters and the spark module had continuity and found that it did. Checked voltage in to module and found good voltage there. I am ordering 1x wpw10110523 spark module. Office to reschedule.; ordrng 1 WPW10110523 (Spark module)

"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Lid. Found lid cracked at both hinges. Removed four torque screws and removed lid then installed new lid. Placed in diagnostics to test lid latch and ensure new lid was locking. Lid latch locking lid and working as designed. Placed in diagnostics and ran error codes. Lid latch error and stuck ui button came up. Cleared error codes. Washer running as designed. Job completed."

Arrived onsite to replace previously diagnosed parts. Replaced insulation. Charged customer for previous visit sump and motor installation and will as todays insulation. Customer stated he is having door closing issues. Inspected unit and found unit not leveled. Gap to the right. Adjusted legs. Latch may need to be replaced. If leveling adjustment did not correct issue will need to order and replace latch. Customer will monitor. Job complete

"Get picture of model and serial number on return visit, door is separating, will need to rebuild it. Glass bracket needs double-sided tape otherwise it will not attach.; ordrng 1 WPW10535793 (Glass door) and 1 W11389703 (Bracket) and 1 W11105139 (Needs double sided tape Glass) and 6 WP3400832 (Screw)s and 1 W10535747 (Handle) and 2 W10857234 (Hinge)s"

"Arrived on site to inspect unit for not turning on, upon inspection found the upper panel shorted causing the unit to fully illuminate upper panel. Ordering ui and control. Office to reschedule ; ordrng 1 W11445501 (Control) and 1 W11440170 (Console cap) and 1 W11131368 (Ui housing)"

"Arrived on site for complaints of MW shutting off or not starting at all. Found interlocks with burn marks on some of the terminals. Installed new interlocks and tested unit. MW now functioning as designed. Tested with cup of water to ensure heating function.

Arrived onsite for ongoing ui glitching. Panel unresponsive and has to be reset to restore function. Ordering ui console to repair. Office to reschedule. ; ordrng 1 W11297728 (Console)

Arrived on site to test unit for oven not igniting. Test unit and found bad glow igniter. Replaced glow igniter. Test unit and unit test good job complete.

"Arrived to inspect side by side refrigerator cooling issues. Confirmed the compressor would power on for 3-5 seconds and then turn off. The voltage at the outlet was 121 and polarity was good. Amp draw on the compressor (red wire) reached 18.59 , both compartments were 74 degrees. Communicated with SW in management thread and SW confirmed this would be a sealed system issue. .order Evaporator, compressor, start, capacitor, access valve and dye drier per SW. office to schedule return services and assign SS tech, 2 hours and authorization ; ordrng 1 8201799 (COMPRESSOR START CONTROL) and 1 FFI10HBX1 (COMPRESSOR) and 1 8201786 (RELAY/OVERLOAD) and 1 Research (Evaporator)"

Arrived onsite to replace heating element as per whirlpool project. Replaced the heating element. No issues at this time.

"Arrived on site for a refrigerator leaking water. Upon arrival the customer showed me water in the bottom of the RC, and water that was leaking from the IB area. He also stated that the unit has been having intermittent power issues. He found that the unit will stop running (cooling, lights, etc.), but the UI would still function. I checked temps and found the FC at 3?F, the RC at 31?F, and the IB at 8?F. Upon further inspection I found the drip pan in the RC frozen over. I gained access to the pan and found a water bottle cap blocking the drain. I removed the cap and then steamed out the pan and drain. I ran water down the pan and verified it flowed correctly, and was draining. I did gain access to the crisper drawer UI and found it good. Will be bringing back parts for the IB dripping. I advised the customer that if it continues to happen to let us know. I could not replicate this during the service. Office to reschedule and get authorization.; ordrng 1 WPW10624574 (Power Supply) and 1 W10804160 (LED Supply) and 1 AUTHO (AUTHO)"

Arrived on site to test unit for error code f2e1(stuck/shorted key pad). Found console not responding. Needing console to fix issue.. ; ordrng 1 W11236888 (Console)

"Arrived on site to test unit for F2E1 error, tested unit found code present, replaced control board did not fix the issue will need UI to fix issue,; ordrng 1 W11236885 (Control panel)"

"Arrived on site to replace previously diagnosed igniter, igniter came in damaged in package, need new igniter to fix issue, office to reschedule ; ordrng 2 W11238758 (Igniter)s"

"Arrived on site to test unit for left oven not igniting, tested unit found igniter sparking but not firing, used lighter to see if burner receiving gas, the burner fired but after the igniter sparked 3 times, it shut off the gas, spoke to LC to verify my findings, will need new sensing bake igniter and DSI spark module to fix issue, office to reschedule ; ordrng 1 W11355922 (Bake igniter) and 1 WPW10511278 (DSI board)"

"Arrived on site to inspect unit for not allowing the water in due to a sensing issue, upon inspection found the units clutch not engaging slider, replaced both and tested unit with no issue. Complete"

Arrived on site to test unit for unit not heating after running for longer then 1 minute. Test unit and found fan not coming on to keep magnetron cool so magnetron over heating. Will need to replace fan ordering new fan office to reschedule. ; ordrng 1 W11441128 (Blower)

"Arrived on site for cooling complaint. Found freezer not freezing correctly,removed cover found frost formation only half way on upper coil inlet diagnosed a leak in the system

Arrived on site. Found issues with brackets adjusted lower bracket on cabinet tested unit unit working as designed

"Arrived on site for microwave oven combo for screen freezing and not allowing to make selections. Customer stated they reset unit at circuit breaker and no issue since. Inspected unit and work area. Performed diagnostics mode and checked fault code history, none stored. Performed manual components activation and tested components. Placed item in microwave and tested heating operation. Found unit operating as designed. Called Whirlpool safety team and spoke with Jennifer. Informed on service performed. (Sr# 7732619323)."

"Arrived on site to diagnose leaking dishwasher. Found leak coming from diverter on sump while unit is in use. Replaced sump and motor and retested. Verified unit working as designed with no further leaks.

"Arrived on site for refrigerator not dispensing water. Customer stated that unit is connected to filtration system. Inspected unit and work area. Found UI separated, removed UI and corrected. Bypassed filter head and tested dispenser operation, found no water. Performed diagnostics mode and tested dispenser and found control recognizing dispenser operation. Gained access to inlet valve and disconnected water line going to valve and found water. Measured voltage to valve with dispenser activated and found 120 volts. Found failed inlet valve.Removed failed IV and installed new. Tested dispenser operation while monitoring for possible water leaks. Assembled unit and tested operation again. All tested good, no water leaks detected. Informed customer to leave bypass for filter since connected to filtration system.

"Arrived on site for washing machine thats not spinning and its flashing an F7 E9 error code. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E3 (motor drive module over current), F7 E9 (locked rotor), F7 E8 (motor stator over temperature), and F2 E1 (UI stuck key) error codes. Test of the unit Anna manual high-speed spin and found that the unit would not spin for more than half a second and would stop. Went through all stages of the motor testing in the taxi and found proper resistance in the motor. Checked resistance through the motor at the control and found resistance readings jumping around but staying within proper resistance ratings. Spoke to PR and was advised to replace the control due to potential issue with the control and if they did not fix the issue, and said order the harness. Replaced the control and tested the unit. The unit was able to sustain a high-speed spin for 3 1/2 minutes without a fault. Were in the unit for an auto test and the unit ran as designed. Advise the customer to run several loads and to call back if they have any further issue. Call complete."

Arrived on site to install the heater per special project. I installed the new heater and then tested the unit while monitoring amp draw. I found the heater running as designed. No leaks observed at the time of service. Call complete.

Arrived on site for dishwasher not turning on. Upon arrival confirmed complaint. Found no voltage going to terminal. Found secondary light switch wired to unit turned off. Also found after restoring power that unit had loose wire nut connections. Reconnected wiring and tested unit. Found no leaks during tests. Unit now functioning as designed. Call complete

"Arrived on site for install of previously diagnosed parts. Found the spades did not fit the new spark module. Found outputs of the ignition module open, ordered ignition module part number WB13K10051 TWICE. GE has subbed part number to WB13K10054, output terminals are 3/16 th. existing ignitor wires and new ignitor wires are 1/8 th, unable to use subbed part number. Part number sent to in house research. ; O-emld tckt"

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Will need to replace magnetron capacitor and diode

"Arrived on site to inspect unit for not making ice, upon inspection found the unit not turning causing the issue, replaced ice-maker and tested. All functions worked normally. Complete"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the FC drawer slides and tested. Drawer is closing as designed. Due to the unit not defrosting, I tested the element and it was within ohms range. Tested voltage at the element and got 0V. Tested voltage at the hv control P1-2 to P2-7 and got 0V. I advised the customer of my findings and am ordering the HV control and CNOTE-AUTHORIZATION. Office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 WPW10675033 (Hv control) and 1 CNOTE (AUTHORIZATION)"

Arrived on site to replace igniter module. Replaced module test unit and unit test good burner igniting correctly job complete.

"Arrived onsite for washer not cleaning clothes properly. Upon arrival tested unit and found not actuating. Inspected underneath unit and found faulty actuator. Per Whirlpool service pointer, must replace actuator. Replaced actuator and tested. Unit is functioning properly. No error codes at this time. Job complete"

"Arrived on site to inspect unit for leaking air into ice maker causing clumping, upon inspection found the ice door cracked on top section causing issue, replaced ice-door and tested. No issues found. Complete"

Arrived on site for washer not turning on.

Arrived on site to diagnose a dryer that is not starting. Found contacts on plug corroded preventing proper contact with outlet. Cleaned contacts and all is working properly at this time.

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and fill tube and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose an ice machine that is not producing. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not responding to user input. Found ui shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for customer complaint of unit not starting, found start button not responding on console, ordering part. ; ordrng 1 Cnote (Office to reschedule)"

"Arrived on site to inspect unit for not cooling normally in the freezer, upon inspection found the units freezer vent are blocked with some food, instructed customer on how to properly stock the unit and cleaned the customer condenser coils. All functions worked with no issues. Complete"

"Arrived on site to inspect unit for a ice maker falling off the screws, upon inspection found the screws stripped out and the ice maker flooded with water causing a short. Ordering new ice maker and screws, office to reschedule. ; ordrng 1 4317943 (ICEMAKER) and 2 489478 (Screw)s"

Arrived on site for complaints of MW not starting and making a clicking noise. Found failed interlocks. Found the part sent was incorrect. Spoke to PR. Will need the correct interlocks to complete repair. Office to reschedule.; ordrng 1 W11551761 (Interlock) and 1 W11551558 (Interlocks)

"Arrived on site to test unit for loud noise while in spin. Found failed gearcase. Replaced gearcase and slider, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to replace motor and spray arm, I replaced spray arm and was unable to gain access to motor due to install issue, informed customer to have dishwasher made accessible for us to work on. ; ordrng 1 Cnote (Customer will call to reschedule)"

Arrived on site to install previously diagnosed parts. Installed new white glass door and bushing. Door opens and closes as designed. Job completed.

"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found ice buildup on RC evaporator. Performed diagnostics mode and tested operation. Found evaporator fan not running, possible due to ice. Found evaporator thermistor opened. Will need to replace thermostat with fan scroll. Found no ETA available on parts. Office to schedule return. Spoken with customer on defrosting unit 24hours before service. ; ordrng 1 W11098695 (Fan scoll) and 1 W10316760 (Thermistor)"

Arrived onsite and customer had defrosted unit well. replaced the freezer evap harness. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived to inspect top oven heating issues. Found the touchpad not accepting commands. Also ordering main control due to the key pad issues and control and will return with the igniter. Needs more work, Office to reschedule return services. ; ordrng 1 WB27X25332 (CONTROL BOARD) and 1 WB27X21183 (DISPLAY/TOUCHPAD)"

"Arrived on site and found refrigerator is unplugged. Resident AFCI states breaker tripped several days ago and would not reset, Recently they tried resetting it again and it will now stay in the on position. Checked for ground fault at power cord on refrigerator and did not find any problems. Plugged in refrigerator with amp meter and found Starting amp draw 8.4, run amp draw 1.1-1.6. Sent a copy of Service pointer discussing AFCI nuisance tripping, resident will allow refrigerator to cool since refrigerator was unplugged on arrival.

Arrived on site for washer not spinning to close out correctly and leaking water. Upon arrival confirm issue after further inspection I found that the drain pump was the cause of leak and had internally rusted out and cracked and after further testing also found that the coupler had broken and failed. After reassembling the unit with a new drain pump as well as a coupler I was able to reassemble and test the unit and found everything functioning as designed with no leaks and unit fully spinning call complete

"Arrived to inspect F1E4 MW Relay issues when customer turned on unit at the breaker box and door is closed, the unit only hums and gives the error code F1E4 MW Relay error. Micro computer is needed. Also ordering authorization ; ordrng 1 W10824822 (CONTROL BOARD)"

"Arrived to inspect lower oven powering on unintentionally, couldnt duplicate the issues, but according to Technical Service Pointer #: W11525545 Rev B customer needs to connect the unit to WiFi for an update OTA (over the air) from whirlpool that corrects this issue.

Arrived on site for dryer not turning on. Upon arrival confirmed issue and found a stable 240 V connection. after further inspection I found at the door switch had broken causing unit not to think door was shut for the start. Installed new door switch reassembled and tested the unit and found dryer fully heating and turning on as designed call complete

Arrived onsite to install previously diagnosed parts and found that the new evap motor was broken in box I am ordering another one. 1xwp2315549 WP2315549 and returning with the other parts to complete call. ; ordrng 1 WP2315549 (Evap motor)

"Arrived on site for E01 AND F08 ERROR CODES - UNIT STOPS MID CYCLE AND NOT SPINNING CLOTHES DRY. Placed in diagnostics and F8E1, F1E1 came on. Cleared error codes and ran quick diagnostics cycle. C6 took more time than it should to complete the cycle. Gained access to rear and found pressure hose was damaged with a hole and no longer mounted to clip being reason for F8E1. Also found main control faulty based on diagnostics test and error code F1E1. for control (WPW10701570) and hose (W11044559)

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and after further testing I found u it had major defrost issue in fc. Verified thermistor was still operating within specs. Found both fans and compressor running. Found control failing to send power to unit. Replaced Control and removed all ice from evap coil. Informed customer to give unit 24-48 hrs to stabilize temps and fill ice bin back up. Call complete

"Arrived on site for dryer not heating. Upon arrival confirmed complaint and found stable power supply from outlet. After further inspec I found element and both high limiter and cutoff and shorted. Also found when oktage was applied that timer wasnt sending corr3ct power to element. Replaced cutoff kit, element, and timer. Reassembled and tested unit. Found dryer fully functioning as designed. Call complete"

"Arrived on site for a washing machine that wont drain, agitate, or spin, inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F7 E5 (shifter fault) error code. Tested the unit and found the shifter not registering the unit spinning when called to spin. Replaced the shifter and tested the unit. The unit began to work as designed. Call complete."

"Arrived on site for customer complaint of unit not powering on, found unit is hard wired and high in the cabinet, will need two techs to remove unit to change parts. I was able to test power and fuses, power and fuses tested good, ordering control, and console. ; ordrng 1 W11451816 (Console) and 1 Cnote (2 techs) and 1 Cnote (Office to reschedule)"

Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. The customer advised the unit is stopping within the first few minutes or at least the first 20 minutes of the cycle. They advised that the unit does not seem to complete the cycle and its intermittent as to when it actually shuts off. They did indicate that the unit flashes the clean LED when it does not finish the cycle. Ran through diagnostics and found an F9 E1. Check the drain portion of the dishwasher and did confirm that the dishwasher had issues draining properly. Checked the garbage disposal and found the garbage disposal full of junk. Cleaned out the garbage disposal and tested the unit again. The dishwasher still had an issue. Checked the drain pump and found debris inside the drain pump area remove the debris and test the unit several times. The unit is now working as designed. Call complete.

"Arrived on site to replace previously diagnosed ice chute, ice door separator and Permagum. Placed Permagum around ice chute and ice door. Replaced ice door, tested unit, unit working as designed. Advised customer to monitor. No leaks detected. Job complete."

Arrived to inspect gas freestanding range gas smell. Powered the oven on and found the bake and broil both work properly. The smell was from the bake igniter reigniting during the normal bake cycle. The natural smell is normal. No leaks detected. Job complete

"Arrived on site for a dryer that is making an electric sound and is shutting down th dryer after starting a cycle. Inspected unit and work area. The customer advised that the unit after she initially starts it will run for about 2 to 3 minutes but will be making a labored sound and as soon as that electric sound happens, the timer will continue to run but nothing else happens for the complete rest of the cycle. She advised that itll be several hours until the unit will work and then unplugging or flipping off the breaker and flipping it back on does not do anything. I checked voltage going to the unit and found proper voltage and polarity at the plug. The customer advised they recently had the breaker replaced. Tested the unit a time dry cycle and found the unit running as designed for over 10 minutes without making the same sound. Attempted to replicate the issue several more times and could not replicate the issue. I called Whirlpool Techline and spoke to Austin SR# 7732683699. He advised that based on the sound of the complaint, the issue would most likely be with the overload tripping on the motor due to too little voltage or too much voltage being supplied when this is happening. But because voltage is showing correct right now it is most likely that that is why the unit is working as designed. He advised to have the customer call back if further issues persisted but to first check with an electrician about the electrical supply prior to having return service. Checked all connections underneath unit to the motor and could not find any pinched wiring or connection issues. The unit is working as designed. Call complete."

Arrived on site for Clunk or Clunking Noise - Top Load Washer. Placed in diagnostics and got F0E7. No other error codes came on. Cleared error code. Ran diagnostics and washer performing as designed. Placed in drain and spin. Ran full cycle to hear noise. Had customer come in to listen for clunking noise and identified as the belt slipping a bit when going into spin from agitate. Removed belt and installed new belt. Had customer listen for noise in component activation and it was gone with new belt installed. Job completed.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and oven sensor and tested. Unit is operating as designed. Job completed."

Arrived on site to inspect ice maker arm not cycling properly. Confirmed the complaint and replaced the defective ice maker.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held at -30/0. Installed 4.8oz of R134a refrigerant and monitor pressures. Pressures were good at -1/120 and unit is cooling as designed. Recommended that the customer not place anything in the unit until they get back from vacation (10 days). No water connections to the unit, job completed."