Service History 84

Arrived onsite and found unit operating with door not engaging switch properly. Provided door shim to correct switch contact for proper switch engagement. All checks good. Unit is now operating as designed.

Arrived on site for an oven that has no power. Inspected unit and work area. The customer advised that the unit does have power but is unresponsive to touch on the control panel. Confirmed customers complaint and ask the customer to turn on power. The customer did not know where her breaker was for her oven. Went outside and found the breaker box. I power cycled the unit and the unit began working as designed. I asked the customer if they were hooked up to Wi-Fi and she advised that they were not. Attempted to cook the customer up to Wi-Fi myself but her Appliance was not connecting to the Wi-Fi. Gave her the Whirlpool Wi-Fi service number and the unit is working as designed. Call complete.

Arrived onsite for unit leaking from the front of the door leaking. Tested the unit. Upon further inspection. Found that the dispenser drawer was leaking. Replaced dispenser drawer. Tested the unit. Uni tested good. No issues at this time. Job complete

Arrived onsite for popping noise. Identified normal gas exchange noises during first few minutes of compressor start up. Dampened with pads. Advised customer on repair. Advised customer on health of unit. All checks good.

"Arrived on site for ice build up. Found moisture on upper section of freezer gasket that caused water to freezer on upper liner door,traced moisture to mullion heater,removed heater good voltage to mullion,ohmed mullion passed. Ran diagnostics adjusted mullion heater status to on."

"Arrived on site to install previously diagnosed parts. I installed the housing, bulb, harness, and control. The light on the unit is now working as designed. However, the turn table is now not rotating and the door seems to not be making proper contact with the interlocks. I am having to push up on the door some in order to start the unit. Upon further inspection I found the door to be sagging a little. I called techline and spoke to Austin and received SR# 7731301866. He recommended replacing the turn table motor, harness again, and to install a door bracket made to level the door. Ordering all parts and the office will need to reschedule. ; ordrng 1 W10710692 (Bulb and Turn Table Harness) and 1 W10642989 (Turn Table Motor) and 1 W10870089 (Bracket Door Support)"

Arrived on job for complaints of not spinning. Found the motor not working at all . Will need to replace motor.

Arrived onsite for failed range legs. Upon inspection found failed front leveling legs. Replaced legs. Unit is functioning properly. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap motor harness with thermistor being bad, I removed and replaced the motor/harness and secured the thermistor to the suction line with foil tape and ziptie. Also, due to the FC light and waterbox lights not working, I removed and replaced the modules and tested and found they continue to fail. Tested the LED control and found it not providing voltage to the modules. Removed and replaced the control and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace RC evaporator housing, evaporator cover, RC evaporator, thermistors, and drip pan. After replacing all parts and charging with refrigerant, unit tested good."

Arrived onsite for dishwasher not cleaning dishes. Upon arrival found unit motor was dead. Replaced and tested. Unit is now operating as designed. Job Completed. No signs of leaks during service.

"Arrived onsite for unit making a gurgling noise when you open the doors and then shut them. Tested the unit. Opened the doors and shut the door and heard a gurgling noise coming from where the compressor and fan are. Noticed the fans were not running. Unplugged the unit for about a min. Plugged unit back in and had doors open to get some warm air in the unit for the fans and compressor kick on, after a few min, all fans and compressor was working. Opened the doors and tested the unit for the noise and noise didn?t return. Called tech line, said that there no service pointers for the current issue. Said there is nothing at this time to recommend since the unit is working as designed. Spoke with leon, got sr#7731304312"

Arrived on site for range control not operating. Inspected unit and work area. Gained access to terminal block to measure voltage and found minor burnt wire. Was able to safely repair harness. Assembled unit and tested operation. All tested good. Spoke with customer on on failure and repair.

"Arrived onsite for unit not locking on the lid to start a cycle. Put unit In Diagnostics and got error code F5E2 lid lock failure, F5E3 lid lock will not unlock. Tested the lock only and unit would start blinking error codes and the lock would not stay locked. Replaced latch. Tested unit. Unit tested good. No issues at this time. Job complete"

"Arrived on site to replace hub from pr ious diagnosis. Verified hub was needed. Replaced hub and retainer, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11416362 (Pump)

Arrived on site to replace console and board under 5 year warranty. Replaced parts test unit and unit test good job complete.

"Arrived on site to test unit for not responding. Powered unit and control was stuck in sensing mode. Canceled cycle and control was not responsive. Verified voltage to control. Replaced control and calibrated, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system repair being diagnosed, I removed and replaced the compressor, non-UV drier and installed an access valve. Vacuumed the system and pressures held. Installed 4.5oz of R134a refrigerant and monitored pressures. Pressures held and unit was beginning to cool. I advised the customer of the repair. No water leaks observed during service, job completed. Recommended that the customer allow the unit to cool for approximately 24 hours before putting food items in it."

Arrived on site to install previously diagnosed part. Gained access to bulb housing underneath board and removed light bulb and installed new light bulb. Powered oven microwave combo back on and bulb is working as designed. Customer confirmed the light was working as it should. Job completed.

Arrived on site to replace previously ordered parts for ice machine. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for customer complaint of microwave not heating and customer having to hold door closed. Found failed interlocks, I replaced interlocks, as well as control board, I also cleaned oven glass. Unit tested good, instructed customer on proper use of closing door and operation of unit. Tested good. Interlock Switches

"Arrived on site to install previously diagnosed and ordered parts. Due to the valve not closing and the left FC door having water spots from the water dispenser dripping, I removed and replaced the valve and door and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on job for complaints of error code. Code is for heater not being sensed by control. Replaced both heater and control. After replacement test operation. No leaks detected at time of service.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived onsite for dishwasher not power on. Upon arrival found unit was not wired in. Wired unit in and tested unit is now operating as designed. Job Completed.

(CH) Arrived on site for refrigerator FC fan rattling. Upon arrival confirmed the fan was going going bad and rattling during operation. Replaced FC fan motor and tested the unit. All functions are operating as designed. Call complete.

Arrived on site for range not allowing top burner functions to any burners. Upon arrival I verified complaint and found burners not working. Also inspected power from main controls to infinite switchs was fully present with 240v. Found after testing switchs that all 4 infinite switchs are burnt up and not allowing proper voltage readings. Also found all 4 burners and receptacles completely caked in grease and other debri. In order to complete repairs we will need new 4 new burners as well as all infinite switchs and possibly 4 receptacles. Will need office to inform ahs of findings before we can proceed with repairs.; ordrng 2 W10259870 (6 inch burners)s and 2 W10259867 (8 inch burners)s and 4 814399 (Receptacles)s and 2 3148953 (Infinite switchs LFand RR)s and 2 3148951 (Infinite switchs LR & RF)s

"Arrived on site for a dryer that is not completing cycles during autho sensing dry cycles. Inspected unit and work area. The customer advised that the unit was eating even on air fluff. Tested the heater and found heater good. Replaced the cycling thermostat. Tested the unit again and found the unit cycling properly and not heating on air fluff but the timer still not advancing. Spoke to SW and ran a couple checks through the sensor and found the sensor working properly. Replace the timer and tested the unit. Still could not detect the timer advancing. Was advised again that there could be an issue with the moisture sensor and to replace that. Replaced the moisture sensor and test the unit again.The customer let the unit run for an hour and the unit still would not advance. I called whirlpool Techline and spoke to Sterling SR# 7731309114. He advised that I needed to check the yellow and red wires at the electronic control to chase ground. If I had an open line, the sensor is good. He then advised to check the orange and white to tan white for 120 V. Then check orange and white to black and white to see if I have 120 V. If I have 120 V at the orange and white to tan and white but don?t have 120 V from orange and white to black and white, the issue is with the control. If I have both at 120 V, the issue would be with the wiring harness. Spoke to customer about options on ordering parts due to the wiring harness being a PSP item.=; ordrng 1 W10853313 (sensor) and 1 WPW10476828 (cntrl-elec)"

Arrived on site for a dishwasher throwing an F2E2 error code. Upon arrival the unit was throwing the code. Due to this the UI was unresponsive to anything. Cycling the power to the unit did not change anything. I gained access to the control and unplugged the UI from the control. I then plugged the unit back in and waited roughly 10 seconds. Once I closed the door the drain pump kicked on. This built in test per tech sheet indicates a faulty UI. I am ordering the UI and will return to install.

"Arrived on site ran diagnostics E5 error still present asked customer if power was ever cycled after last repair customer stated unit was never power cycled during repair. Power cycled unit ran harvest test passed,ran error test no errors ran fill test passed,ran ice box fan good air flow."

Arrived onsite for control not responding to start when the button is pushed. Tested the unit and heard beep coming from the control but it would not start. Let customer know that the UI control may need to be replaced and possibly the other control as well.

Arrived back on site to inspect why the ice maker isnt making ice. Attempted to jump the motor and ice maker didnt cycle. I jumped the valve and valve filled. Unit will need an ice maker to complete the repair. Ordering W10882923. Needs more work ; ordrng 1 W10882923 (ICEMAKER)

"Arrived on site for refrigerator not cooling. Found unit power off. Powered unit and and measured amp draw at compressor at .5 amps. Found condenser at room temperature and no signs of frost pattern developing. Found signs of sealed system failure. Informed customer to leave not powered on for returning tech. Will need to replace compressor, filter dryer and evaporator. Office to schedule return. . ; ordrng 1 W10836706 (EVAPORATOR ) and 1 W10843121 (FILTER DRYER) and 1 W11092625 (COMPRESSOR KIT) and 1 WP978025 (ACCESS VALVE)"

"Arrived onsite for range burners not functioning. Upon arrival found both rear burners not functioning. Found cooktop, orifice and burner caps covered in buildup. Igniters are completely covered. Disassembly May cause damage and additional parts to be needed. All orifice and burners may need to be replaced. Need AUTHO to proceed and in given condition additional parts may be needed . Office to reschedule ; ordrng 1 316261704 (cap,5k blk) and 1 316261804 (cap,905k blk) and 1 316438200 (burner,5k) and 1 316438600 (burner,seal 14k) and 1 316536600 (ignitor assy lr) and 1 316536602 (ignitor assy lf) and 1 316536610 (ignitor tp rr assy) and 1 316536614 (ignitor,orifice assy) and 8 316540900 (screw)s and 1 316558300 (burner,9.5k) and 1 316558300 (burner,9.5k) and 1 316580611 (harness-ignitor) and 1 808608802 (four pole spark ig) and 1 NEEDAUTHO(GREASEBUILDUP) (NEED AUTHO (GREASE BUILDUP))"

"Arrived on site for customer advised the dishwasher has the clean light blinking and making beeping every 30 seconds. Placed in diagnostics and got F8E4. F10E2. No other error codes came on. Cleared error codes and ran through full diagnostics cycles. Inlet valve filled as designed. Spray arms spun. Diverter changed positions. Drain pump drained and heating element heated. Checked connections on inlet valve, looked good. Overfill switch clicking as it should. Resistance good at vent motor. Resistance good at fan motor. All connections checked good. Ordering control W11410065, vent wax motor W11416460, and valve W11434044. Installing a new control should repair the dishwasher to run as designed. Ordering valve and vent with gasket W11545539 JIC. No leaks detected. Dishwasher was running as designed when I was there. . ; ordrng 1 W11410065 (Comtrol) and 1 W11434044 (Valve) and 1 W11416460 (Vent) and 1 W11545539 (Vent gasket)"

Arrived on site to install outer door to resolve issues with microwave door contacting interlocks. Found part in box damaged and unusable. Reordering door. Office to schedule when replacement part arrives.; ordrng 1 W11110515 (Outer door)

"Arrived on site for dryer making noise. Inspected unit and work. Tested operation to verify failure. Disassembled unit and found pulley at fault. Found back guide wheel not turning as good as front. Will need to replace pulley and recommend to replace back guide wheels.Removed pulley and guide wheels, installed new. Assembled unit and tested operation. All tested good.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker arm and added a shim underneath the ice bin to allow the ice maker arm to contact the ice sooner. Tested unit and it is now working as designed. Call complete.

"Arrived on site and inspected washer and found Control panel is unresponsive. Reset connections on control board and this corrected control panel and washer is operating normally, job complete"

Arrived on site for no cool. Unit not cooling with drier installed pressurized unit hissing noise from liner added bubble solution found bubbles forming at liner where cap and suction tube exit called tech support

"Arrived on site for leaking washer, found hot water valve on broken. Replaced valve. Ran calibration and wash cycle. Ill check normal no water leaks detected at time of service job complete"

Arrived on site for fridge not cooling . Found fill tube missing in freezer . Every time ice maker cycled it would dispense water into freezer . Ice was clogging up air channels . Installed tube from truck stock so water would properly flow into icemaker . Ran harvest test and all checked normal. No other issues of leaks found at time of service . Job complete.

"Arrived onsite for washer not functioning. Upon inspection found lid not closing properly. Have to force lid down to engage latch. Will need hinges replaced. In diagnostics found F0E8- water ring, to much residual water . F9E1 long drain/Drain pump. Ordering drain pump just in case. Office to reschedule.; ordrng 1 W11128305 (LEFT HINGE ) and 1 W11128306 (RIGHT HINGE ) and 1 W11399437 (DRAIN PUMP )"

Arrived onsite for washer not agitating. Upon inspection found faulty actuator. Replaced actuator and tested. Unit is functioning properly. Job complete .

"Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Dryer powered up and I placed in diagnostics. Ran diagnostics cycle and dryer was spinning and heating. Placed in normal timed dry and it would not spin at all. Pulled up diagnostics system info and model and serial were missing. Called WP tech line (spoke to Bruce) and they explained I would need to have the original control to sync with the new UI after powering down and powering up with new components process for them to sync and integrate information.

Arrived onsite for wall oven showing error code. Upon inspection of the diagnostics table I found F8E0 stored in the unit. I ran component activation and found all fans operating as designed with no abnormal noises. I cleared the error code and tested the unit is preheat to 350. The fan came on as designed with preheat. I monitored temperature to ensure it cycles to 350 as designed and no other issues with the fan as the unit heats. The unit heated as designed and no issue with the fans came up while onsite. The unit is working as designed at this time. Job complete.

Arrived on site for Not Cooling in Refrigerator Section - Bottom Freezer Only. Found FC evaporator cover covered in ice. Ran test 6 and heater is on. Placed in a forced defrost to test main control board and defrost heater is not receiving proper voltage based on amp draw and voltage readings from P2 pin 7 and P1 pin 2. Ordering main control W11161172 for replacement. Will also need to replace the evaporator motor in the case the thermistor is not within range. Returning with Damper JIC. Customer understands the fridge will need to be defrosted. I placed customers towels down around left and right sides and in front then pulled out fridge about a foot to catch defrosting ice water that comes out of pan. Currently the fridge will remain unplugged until we return with control and already received parts. ; ordrng 1 W11161172 (Control)

"Arrived on site for customer complaint of of unit not finishing cycles, found gearcase leaking lots of oil and getting on belt and cam causing belt to slip. Quoted customer for gearcase, belt, and cam.

"Arrived on site to replace previously diagnosed lid. Replaced lid, tested u it, unit works good. No leaks detected.

"Arrived on site for customer complaint of unit taking to long to dry, found unit failed the vent air flow test. I removed exhaust hose and checked unit for proper air flow out of he dryer and proper temperature, unit tested good, found venting issue. Informed customer of my findings."

"Arrived on site to diagnose an ice machine that is not producing. Found incomplete frost pattern indicating low refrigerant charge. Recharged unit and verified unit held pressure, also advised customerto monitorunit for 48hrs. All is working properly at this time and no leaks were found at time of service."

"Arrived on site to replace previously diagnosed ice maker. Verified ice maker was needed. Replaced ice maker, ice maker ran cycle as designed. Water filled to proper level. No leaks detected. Job complete."

"Arrived on site to test unit for not washing. Verified motor receiving proper voltage but not engaging. Replaced sump and motor assembly. Tested unit, unit is now washing as designed. No leaks detected. Job complete."

"Arrived on site for customer complaint of underneath light never worked since they moved into the house, found failed light bulb. I replaced light bulb, unit tested good."

Arrived on site to test unit for unit not turning on. Test unit and found light switch to unit turned off. Turned switch on test unit and unit test good job complete.

"Arrived on site for customer complaint of unit not dispensing cubed ice, found failed solenoid, I replaced solenoid, unit tested good.

"Arrived on site to install previous diagnosed part. Removed failed ice paddle and installed new. Tested dispenser operation. All tested good, no water leaks detected."

"Arrived on site for a 2/2 on a Dryer not powering on. I ran diagnostics and found there was a stuck key error, which was causing the malfunction. Unit tested as designed. Job complete"

(CH) Arrived on site for refrigerator not making ice. Upon arrival found all icemaker functions working properly but the FC was sitting at 22 degrees. I then took pressure reading during test 40 and found pressures staying consistent at 20 psi and 80 psi throughout all 5 steps. I was then able to find the compressor was failing to pump and suck refrigerant through the system. Office to reschedule for 2 hour sealed system repair and once availability of parts is known. ); ordrng 1 W11025999 (Compressor assembly) and 1 W11109499 (Drier w/o dye) and 1 Nitrogen (Nitrogen) and 1 Oillessequipment (Oilless equipment) and 1 Cnote (Need reschedule 2hr ss repair)

"(CH)Arrived on site for dryer not starting a cycle. Upon arrival customer informed us that the dryer ran for a few minutes and began to overheat. Gained access to the thermal fuse and found that it has blown. I also tested the high limit cut off and found that it was shorting out. Ordering the high limit cut off switch. Results from hardware tests: Element 9.5 ohms, high limiter .2ohms, high limit cut off between .1& .0 ohms. Thermal fuse broken and cont. or resistance ; ordrng 1 279973 (Thermal cut off)"

"Arrived on site and inspected dryer with heating issues. Confirmed the complaint and found the element, cutoff and thermostat were all defective. R&R all and unit tested as designed. Job complete"

Arrived on site for a refrigerator that?s not getting the proper temperatures. Inspected unit and work area. Found the evaporator only had four rings a frost and the rest of the evaporator was dry. This would indicate that the unit had a failed compressor or a restriction. Ordering sealed system parts in the office will need to contact the customer about a return date due to parts availability as well as need for authorization for repair. Please schedule for two hours.; ordrng 1 5303305677 (drier/filter) and 1 5304475098 (compressor kit) and 1 W10913906 (coupler)

"Arrived on site 2/2 on a dryer taking 2 loads to dry. Checked Heating element, tumbling and exhaust and exhaust had lint inside of the ventilation tube on the outside. Cleared the buildup and unit temperature was at 155 degrees at the exhaust tube. Customer advised the Rotary cycle signal knob WPW10627711 is broken. Confirmed the complaint and ordered it. Part is PSP so I advised the customers son the office will reschedule return services due to part availability. Needs more work.; ordrng 1 W10627711 (Rotary Signal Switch)"

Arrived on site for 2/2 on a washer making scraping noise. Confirmed the complaint and found the cam was causing the issue. Used cam from call#306685 to complete the repair. Tested the unit in front of the customers son and unit tested as designed without the scraping noise. JOB COMPLETE ; used 1 W10721967 (Cam) from stock

(CH) Arrived on site for refrigerator making a grinding noise. Upon arrival confirmed noise with customer. I then gained access to the damper assembly and found that the grinding noise would come when the damper motor would activate. Will need office to reschedule once availability of part is known and repair is authorized.; ordrng 1 WR31X10021 (Dampener assembly kit) and 1 CNote (Need autho before repairs)

"Arrived on site for the dishwasher that?s flashing an F9 E1 (long drain) error code. Inspected unit and work area. Ran the unit through diagnostics and confirmed the error code. When the unit through an auto test in the unit ran as designed. The customer advised that it does drain but at the end of the cycle, it?ll stop draining and flash that code. Tested voltage going to the drain pump and found proper voltage. For the text sheet, they advised to replace the drain pump due to potential overheating. Replace the drain pump and tested the unit three times with no errors or failures present. I advise the customer to run dishwasher cycle to ensure everything is working properly. Call complete."

"Arrived on site for a washing machine that?s making a loud sound during spin cycle. Inspected unit and wash area. Customer advised that it doesn?t happen all the way through spin but when it started to drain and spin is when the sound occurs. Ran the unit through a Spin cycle and immediately heard the sound as the drain pump kicked on. Found the unit pushed up against their dryer vent hose and pulled the washer out a few inches. Immediately the sound went away.Ran the unit through several tests by filling, draining, and spinning the unit and the unit is now working as designed. Call complete."

Arrived on site for a Range that had a dented control panel. Inspected unit and work area. The customer advised that it appeared that the console was dented on the left upper hand side. Confirm customers complaint and replace the console . Unit is working as designed. Call complete.

"Arrived back on site to install previously ordered switches. After 1.5 hours of replacing all switches, the unit still gave the DOOR error. I Called WHIRLPOOL TECH LINE and spoke with STEVE SR# 7731308877 after multiple checks, I was told to order the 15 &. 20 amp fuses along with the TOD because I was only getting00.6 at the control from the L1-cabinet. Ordering the needed parts to complete the repair also another AUTHORIZATION. Also 2 Hours are needed to complete the repair ; ordrng 2 M0805102 (15 AMP FUSE)s and 2 M0805101 (20 AMP FUSE)s and 1 4450249 (THERMAL CUT-OUT (FUSE))"

Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11542867 (Pump)

"Arrived on site to test unit for getting cabinets too hot. Found unit is working as designed. Venting on bottom of unit is getting cabinet, handle and floor warm. Advised customer to have installation company insert given vent deflector. Temps in oven correct. Job complete."

Arrived on job for complaints of no water. Found hose kinked so moved refrigerator and hose to better location.

"Arrived on site for an oven that has no power. Inspected unit and work area. The customer advised that the unit does have power but that his touch screen isn?t working properly. Tested the unit and found the outer buttons on the control panel working but the inner screen where you try to bake or access tools would not respond. I called Whirlpool Techline and spoke to Joel SR# 7731299284. He had me check all my connections to the user interface and control board and power cycled the unit. The unit began working as designed. He advised that the issue was with a control glitch and that the customer just needed to power cycle his unit. He advised the customer to get his unit hooked up to Wi-Fi to ensure issues like this did not happen again. The customer advised that he is not hooked up to Wi-Fi and did not know how to set that up. I asked the customer if he wanted me to help him set it up. He advised that he would do it later. I gave him the WiFi care team?s number.

"Arrived on site to diagnose dryer that was making a rattle when running. Ran unit and moved it around, and heart a metal rattle coming from the bottom. Removed front panel and found the screen housing support bracket had no screw in it and had come loose. Used an extra screw and reattached. Retested unit and verified rattle is gone.

(CH) Arrived on site for dryer not running. Upon arrival found the unit would operate if I held the door closed indicating a door switch failure.

Arrived onsite for microwave with light issues. Upon inspection I found the hood light was dead and would not turn on no matter if the bulb was replaced. I accessed the socket and did not see any visible shorts or breaks in the harness. I could not get any voltage to the socket while trying to engage the light. I accessed the control board and found the chipset for the hood lamp had busted or split in 2 which would cause damage the loss of voltage. I am ordering the main control and socket jic to complete the repair. Office to R/S due to part availability. ; ordrng 1 W10849846 (Control)

Arrived onsite and repaired ignition problem by replacing burner head left rear burner head. All checks good. Unit is now operating as designed.

(CH) Arrived on site to install previously diagnosed part. Upon arrival replaced the mullion bar and found the unit operating and sealing as designed. Call complete.

"Arrived on site to inspect unit for not heating normally, upon inspection found the unit was burnt on the left side of the element. Ordering element. Office to reschedule ; ordrng 1 W10441445 (Heater)"

Arrived on site to test unit for front glass panel trim coming off glass. Found glue not sticking to glass from heat from oven. Ordering new front door glass office to reschedule. ; ordrng 1 W11176456 (Front door glass)

"Arrived on site to install previously diagnosed parts. I installed the new filter head and verified no cracks were in the lines or fittings. I found everything in good shape. I then activated the valve with the filter head exposed and found with the new head and a new filter, it still dripped and leaked out of the head. The water still did not dispense either, unless I removed the filter. I then changed the filter and found the same issue. I then checked the water pressure at the wall and found it good. I adjusted the pressure and got the water to dispense eventually, but the drip at the housing was still occurring. Regardless of where I set the water pressure the housing dripped. I blew through the filters in the old filter head and found air passing through still. This indicates possible carbon filter issues within the filter. I am finding the unit still running as designed with the filter out. I advised the customer on my findings and to possibly contact WP for an original filter. Call complete. No leaks observed at the end of service."

Arrived onsite for ice maker not making ice. Upon arrival found unit was operating as designed. Job Completed.

Arrived on site for refrigerator making a noise and door swinging on its own. There is no excessive noise happening during service call. If this issue continues requested that customer take a video To assist in diagnosis. Described all normal refrigerator sounds. Lifted front feet until door will stay in a position without swinging.

Arrived onsite and found incorrect door gasket had been received. Ordering correct door gasket.; ordrng 1 W11456682 (Door gasket)

Arrived on site for CSI Oven interior has rough spots. Found bottom of oven had crinkles from foil or liner being placed over it. Took picture for sd pics. Used touch up paint pen to fill in the areas where the porcelain was missing where metal was exposed. Explained to customer they should allow it to dry for 4 hours to ensure the new touch up paint adheres properly. Job completed.

"Arrived on site for poor wash performance. Found wash motor very weak . Replaced sump and motor parts Ran diagnostics cycle, Ill check it. No water leaks detected at time of service job complete"

Arrived on site for garage disposal not operating and making humming noise. Inspected unit and work area. Checked motor and found locked up. Rotated motor to free up. Tested operation and found working as designed.

"Arrived on site for dishwasher leaking water. Inspected unit and work area. Found unit leaning forward. Adjusted leveling feet. Performed diagnostics mode and tested operation. Found no signs of leak from underneath unit and toe plate insulation was dry with no water stains, indicator of leaking at door. Found minor signs of suds buildup. Spoke with customer on suds and service performed. All tested good, no water leaks detected."

Arrived on site for oven shows error messages E1 and F2. Upon entering found F2 E1 displayed. Inspected junction box area and all wires were connected properly. All connectors pare seated properly to the board. Called tech line and spoke to Drew and he had me place the oven in test mode. Could not replicate the error code in test. Drew suggested we replace the control. The control has already been ordered. Also found the back right counterweight was broken off. Ordering counterweight to return and install to complete the repair along with the new control. SR7731306225; ordrng 1 W11528354 (Control) and 1 W11135752 (Counterweight)

"Arrived on site to inspect unit for not cooling correctly due to defrost error, upon inspection found the unit had a bad thermistor placement, replaced both thermistors and control per last tech. All functions returned . Complete"

Arrived on site for no ice. Found ejector fingers hitting housing adjusted housing away from ejector ran icemaker through a cycle ice dumped and water filled housing.

Arrived on site to diagnose microwave oven combo with screen that freezes. Found touch screen unresponsive. Replaced console with new console and retested. Found unit working properly. Advised customer to connect new console to wifi. Call complete.

Arrived on site to diagnose cooktop that customer said is not heating properly on big burner. Ran unit and did not see any visible issues and burner is hot. Checked wiring and found connector slightly loose. Tightened and verified all is working as designed. Call complete.

Arrived on site and inspected dishwasher and found loose connection control board. After resetting it power has returned and dishwasher will complete a diagnostic cycle. Informed apartment maintenance that all cabinetry around dishwasher is crooked and partially broken. Installation of dishwasher is as good as it Can be. Job complete

Arrived onsite for dishwasher leaving white residue on dishes. Upon inspection I found no error codes stored in the unit. I ran diagnostics and found that all functions passed and are working as designed including the heater element which had a 8.9 amp draw at start then decreased as the element cooled. I found the unit to be over sudsing and the customer is using pods while having a in home water softener installed. I advised the customer on proper soap usage while on a softener and how it affects cleaning results. No leaks detected during time of service. Job complete.

"Arrived on site and inspected washer and found customer is experiencing lid lock not engaging in the beginning a cycle. At this time the lock is working properly started 2 normal cycles and locked and unlocked it several times in diagnostic. Will need to bring back control board, lock, and lid and replace everything to ensure repair on a second visit.; ordrng 1 W11259006 (Lid) and 1 W10810403 (Latch) and 1 W11162440 (Control board)"

Arrived onsite for unit not making ice. Looked at the ice maker and saw that the ice maker had ice cubes frozen over in the tray. Replaced ice maker. Tested the ice maker. Ice maker tested good. No leaks at this time. Job complete