Service History 84 - Appliance Express

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78731

Paul

Job Details: 10/19/2023

Arrived onsite for a dishwasher with broken or missing parts on the front door panel. The customer stated the front door panel is fine but the door falls down because the springs are not working and there is a piece of plastic stuck on the element. I found the door springs defective causing the door issue and a plastic handle from a utensil had melted to the right side element support. I removed the plastics and the element is still in good condition. The door hinges will need to be replaced. Ordering W11573702 door hinge right and W11573703 door hinge left. RS for Thu 10/26.; ordrng 1 W11573702 (Door hinge right) and 1 W11573703 (Door hinge left)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Round Rock, TX 78665

Lou

Job Details: 10/19/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent gasket leaking steam/water and getting into the UI and shorting it out, I removed and replaced the vent, gasket, UI and control panel and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, TX 78633

Sterling

Job Details: 10/19/2023

On arrival verified the complaint of ceramic hook for element is broken. Replaced the hook and reinstalled the element into position. Verified operational test good. Door seats correctly and lights shut off. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Braunfels, TX 78130

Andrey

Job Details: 10/19/2023

"Arrived on site to test for not dispensing water, customer stated that it is random, could not mimic the issue, checked all wires and did not find any loose connections, what customer is describing could be related to a control issue, replaced UI and control as precautionary, advised customer to monitor, at this time job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Cedar Park, TX 78613

Maurice R

Job Details: 10/19/2023

Arrived onsite for dryer not heating. On inspection found all the components good except the heating element. Tested unit and it was heating up while I was there let run for 10 minutes. Unit is operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS05

Near Austin, TX 78717

Maurice R

Job Details: 10/19/2023

Arrived onsite for refrigerator leaking water. on inspection found the inlet valve was not holding the tube in position. I reinserted the tube and was able to pull the tube out without releasing it. Installed new valve in the unit and this time I could not remove the tube when I pulled on it. I tested the unit and no water is leaking from the valve. The unit is operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Round Rock, TX 78665

Blake

Job Details: 10/19/2023

Arrived on site to inspect oven not heating. I ran a bake cycle and found nothing happens. I inspected the back and found a harness going to the DSI board was not routed correctly and has shorted to ground. I rerouted the harness and insulated it and tested. The unit now operates as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near San Marcos, TX 78666

Andrey

Job Details: 10/19/2023

"Arrived on site to replace previously diagnosed motor, replaced and tested, u it is now running as designed, fan is going to full rpm spin, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78664

Blake

Job Details: 10/19/2023

Arrived on site to inspect top load washer noise. I found the splutch torn up and has rubbed itself grooves. I removed and replaced the splutch and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Round Rock, TX 78664

Blake

Job Details: 10/19/2023

Arrived on site to inspect dishwasher not running. I found error code F4E3. I tested the wash pump and found it open. I removed and replaced the motor assembly and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Georgetown, TX 78633

Sterling

Job Details: 10/19/2023

"On arrival verified no cool complaint. Found start device not starting the compressor. Replaced both start device and capacitor. Compressor then started but is locked up. Will need to replace compressor, and filter drier. These are covered under manufacturer warranty. 5yrs. Ordering compressor WPW10507886, filter drier WPW10143759, access valve W11506635 office to reschedule ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Access valve / coupler)"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Austin, TX 78759

Wesley

Job Details: 10/19/2023

Arrived onsite for the knob not functioning as designed. Was able to correct knob alignment and reset function to repair. Advised customer on findings and repair. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Austin, TX 78729

Wesley

Job Details: 10/19/2023

Arrived onsite and for failing to bake repaired broken board failing to energize the bake circuit. Unit is now operating as designed. POP puts unit in warranty.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Austin, TX 78737

Leonardo

Job Details: 10/19/2023

"Arrived on site to inspect unit for taking to long to ignite upon closer inspection found burners gas release area to be to small.Adjusted burner to allow proper amount and transmission of gas. Tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Niederwald, TX 78640

Leonardo

Job Details: 10/19/2023

"Arrived on site to replace console ordered on previous trip. Replaced console, tested unit, unit is running as intended. Job complete. SR#7737591455"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near New Braunfels, TX 78130

Andrey

Job Details: 10/19/2023

"Arrived on site to test unit for no ice production and at times no water, tested unit found fascia heater wire sealed was not in place causing cold air from ice maker to blow out of it freezing fill tube and water line at times, secured it properly and applied foil tape prevent it from popping out, advised customer to monitor unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78744

Matthew

Job Details: 10/19/2023

Arrived onsite for unit not starting a cycle and making clicking noise. Upon arrival inspected unit. Found failed capacitor and loose cam nut causing cam to drop partially and fail. Replaced cam and capacitor. Tested and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78744

Matthew

Job Details: 10/19/2023

Arrived onsite for unit not starting. Upon arrival checked supply at block. Found L1 at 120 L2 at 120 but across L1/L2 voltage drops to 0vac. Checked at the wall and intermittently had 240vac then drops. Made sure continuity on power cord was good. Notified customer that home has Supply issues . Customer will have electrical checked.

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL02

Near Spicewood, TX 78669

Matthew

Job Details: 10/19/2023

"Arrived onsite for door not closing. Upon arrival inspected unit. Found unit operating as designed. Customer had pics and video of intermittent door issues. Customer also mentioned that per the builder the unit was being replaced. Notified customer to touch base with builder to confirm replacement. If replacement does not take place, techline needs to be contacted on how to move forward. Job complete"

We serviced a

WHIRLPOOL WASHER

Model wtw5057lw0

Near Kyle, TX 78640

Scott

Job Details: 10/19/2023

Arrived on site for washer not starting cycle . Found latch base broken and a tab on bezzel broken off . Replaced latch and bezzel . Ran diagnostics all checked normal no water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Belton, TX 76513

Jonathan M

Job Details: 10/19/2023

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I replaced the gear case and cover shield and tested the unit. The unit began to work and operate as designed. Did hear some hoses banging off the back of the wall and the customer advised those were also issues. I did explain to the customer of that because the unit is vibrating, the hoses off the back end up, knocking against the back panel. The customer requested that I pull it a little further away from the wall to alleviate some of the noises. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, TX 78130

Andrey

Job Details: 10/19/2023

"Arrived on site to test unit for errors, tested unit found F1E1 error present, internal board failure, will need to replace control to fix issue, ordering control office to reschedule ; ordrng 1 W11620481 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, TX 78130

Andrey

Job Details: 10/19/2023

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Andice, TX 78628

Maurice R

Job Details: 10/19/2023

Arrived onsite for washer jumping while in spin cycle. I put the unit in diagnostics mode and during the spin cycle the basket hit the side of the washer. I tested the shocks in they are worn out. It bounce a few times when pushed down. Ordering a new basket and suspension. No water leaks detected during service. Office to schedule once part arrives.; ordrng 1 WTW4855HW3 (Basket assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Andice, TX 78628

Maurice R

Job Details: 10/19/2023

Arrived onsite for dish not drying. On inspection the customer had not filled the rinse aid compartment. I informed the customer that theses units need the rinse aid to help dry the dishes. He also was complaining about all the water in the bottom of the unit. There was water were the strainer is located. I showed him how to drain the extra water from the dishwasher. I told you can use Affresh or vinegar to help keep the dishwasher clean. No water leaks detected during service.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Del Valle, TX 78617

Scott

Job Details: 10/19/2023

"Arrived on site for washer not performing properly . Ran diagnostics got 7-6 , 0-3,7-1 error codes . Unit is not agitating or spinning correctly and making weird noise . Found cam has failed . Replaced cam . Unit passed test wash . No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Uhland, TX 78640

Scott

Job Details: 10/19/2023

Arrived on site for washer walking around . Found one of the suspension rod had popped out of right front . Replaced all rods . Ran diagnostics and all checked normal. No water leaks detected at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Kyle, TX 78640

Scott

Job Details: 10/19/2023

Arrived on site for washer not starting . Ran diagnostics and unit would just hum while agitating and spin cycles . Found capacitor damaged and small leak . Replaced cap and re ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Buda, TX 78610

Scott

Job Details: 10/19/2023

Arrived on site for strong chemical smell . Ran temp checks . Both sections are normal checks . Could smell something but couldnt pin point if food related. Smell is not electrical or burning . Ran fan and heater. Nothing on element . Fan and Dampner checking normal. Called tech line documented finding . They asked to check compressor area . Nothing unusual. Drip pan is clean and has clear water . Fans running . Tech line recommended taking everything out and washing down with warm soap water including washing shelving and door bins as well as dumping out ice and washing ice bucket . Also throwing out any expired items from both sections . No water leaks detected at time of service . Job complete Sr #77375954901. Collected 162.36 AUTHO 94HWV3

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Buda, TX 78610

Scott

Job Details: 10/19/2023

"Arrived on site for no cool fresh food . Ran diagnostics. Dampner and fans, compressor running . Found frost build up on evap cover . Steamed evap out . Found wire to defrost heater had backed out of molex . Reinstalled connection securely . Ran heater test again and unit is now defrosting properly . No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Austin, TX 78747

Scott

Job Details: 10/19/2023

"Arrived on site for washer flashing sd error code . Ran diagnostics got suds error code . Hot water fill a little slower to fill. No suds during test . Customer is following loading ,soap usage and regular cleaning . Ordering water level sensor and hot water valve . Call to set return ; ordrng 1 W11316246 (Wl switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB10

Near Hillsboro, TX 76645

Jonathan M

Job Details: 10/19/2023

"I dont say for a refrigerator that makes ice, but is slow production. Inspected unit and work area. The customer advised that the unit takes 2 days to fill up the ice container and her old one seem to work a lot faster. She advised that she wasnt sure if that was an issue or not, but wanted to have it checked. I did check the freezer and found the freezer at 0?F. I did explain to her that in her owners manual, it does say that the unit can take up to three days to fill up the ice container. I ran the unit through harvest in dead. Find the unit working an operating as designed. Did advise the customer that these icemakers are a little slower than previous models and thats a long is the unit is making ice consistently, the unit is working as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Killeen, TX 76542

Tyler

Job Details: 10/19/2023

"Arrived on site for dryer needing previously diagnosed timer and knob, upon arrival replaced parts and tested dryer. Found it working as designed, call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fort Cavazos, TX 76544

Tyler

Job Details: 10/19/2023

Arrived on site for washer not starting cycles or locking lid. Upon arrival I found f5e3 in diagnostics. Found latch broken and replaced it. Found washer working as designed With no leaks. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, TX 78747

Leonardo

Job Details: 10/19/2023

"Arrived on site to replace dented door on microwave. Replaced door, tested unit unit is running as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Robinson, TX 76706

Jonathan M

Job Details: 10/19/2023

Arrived on site for a washing machine that is making a grinding noise. Inspected unit and work area. The customer showed me a video what was happening and it sounded like the cam was grinding against one another. Checked underneath and found part of the cam worn due to the inner teeth grinding. Found the shifter was not shifting the cam all the way for agitation. Replaced the cam and actuator and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 10/19/2023

"Arrived on site for dryer not turning on. Upon arrival found no errors in diagnostics. Upon further inspection found ui passed diagnostics key test. Tested dryer with vent test kit and found signs clog. Inspected exhaust hose and found water and lint in hose backed up from clog in home exhaust vent. Instructed customer that dryer was over heat8ng and shutting off as a safety precaution due to clogged venting, and instructed them on getting a dryer vent cleaning done to prevent potential fire hazard. Dryer is working as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hutto, TX 78634

Blake

Job Details: 10/19/2023

"Arrived on site to inspect dishwasher leaking. I found no leaks during the test cycle. I found water residue on the bottom inside corner of the door. I am ordering the lower door seal, door gasket, and spray arm to resolve. Office to order parts and schedule service. ; ordrng 1 W11252794 (Lower seal) and 1 WPW10491331 (Spay arm) and 1 W11498831 (Door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Austin, TX 78737

Luis

Job Details: 10/19/2023

"Arrived on site for freezing in fresh food,moisture on mullion and ripped gasket. Replaced defective right door gasket,removed mullion checked ohmed heater passed checked continuity passed,reinstalled mullion adjusted mullion setting. Adjusted gasket on icebox housing to make a better seal connection between liner."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Dripping Springs, TX 78620

Luis

Job Details: 10/19/2023

"Arrived on site for loud noise. Diagnosed a defective damper control,replaced damper control powered unit on loud noise no longer present"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Copperas Cove, TX 76522

Tyler

Job Details: 10/19/2023

Arrived on site for microwave making a loud rattling buzz when heating. Upon arrival confirmed noise and traced it to the cooling fan. Found motor stem wobbling and blade cracked and rubbing against housing. Rescheduled customer for 10/26/23 to finish repairs. Ordering W10533503 cooling fan blade ; ordrng 1 W10533503 (Cooling fan blade)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Belton, TX 76513

Jonathan M

Job Details: 10/19/2023

"Arrived on site for a washing machine that is sparking whenever the unit is plugged in. Inspected unit and work area. Did confirm the customers complaint and spoke to SW. I was advised that because the unit is immediately calling for power, this is normal. The customer also complained about the unit not starting a cycle. Found the agitator spinning when the unit was trying to spin the basket and it would not shift into the spin position. Gained access underneath and found the slider broken. I replaced the slider with a slider from truck stock. Tested the unit and the unit began to work and operate as designed. I called whirlpool safety team and spoke to Kent SR# 7737574734. He advised that he know that the file and to make no further repairs at this time. Call complete.; used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Austin, TX 78750

Paul

Job Details: 10/19/2023

Arrived onsite for a dryer that turns on but doesnt always heat and when it does the clothes are not getting dry. I tested the dryer and found no airflow but the dryer was heating. I found the temp at the lint screen only getting to 120 degrees with the dryer on high. I found the temp hardly changing. I removed the vent hose from the dryer and the temp at the lint screen shot up to 200 degrees. I showed the customer. I explained to the customer that the house vent is restricted and needs to be cleaned. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Liberty Hill, TX 78642

Miguel

Job Details: 10/19/2023

"Arrived on site for oven showing f1e1. Removed from counter. Replaced control board, verified operation. Call complete."

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Austin, TX 78750

Paul

Job Details: 10/19/2023

Arrived onsite for a microwave that will beep when its off and stuff will start scrolling across the screen. The customer had a video of this happening since the previous repair. I replaced the console and the console electronic control. I tested the unit and all is working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Austin, TX 78726

Paul

Job Details: 10/19/2023

Arrived onsite for a range to replace the previous diagnosed parts. I replaced the right front infinite switch and tested the burner. All is working as designed and the lights are working properly now. Office to charge CC on file for the repair. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78754

Wesley

Job Details: 10/19/2023

Arrived onsite for not draining and found unit wiring harness needed to be repaired to restore drain function. In event of repeat failure send the wiring harness. Provided customer instruct on repair. All else checks good.

We serviced a

WHIRLPOOL WASHER

Model Mvw6200kw2

Near Austin, TX 78724

Wesley

Job Details: 10/19/2023

Arrived onsite and replaced the control and drain pump together. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78724

Wesley

Job Details: 10/19/2023

Sr#7737598118 spoke Derek found unit overcooling the fridge and freezing food. Sub freezing. 10f in freezer. Frost pattern not full favoring the top loop. Techline recommended replacing the freezer thermistor due to reading out of range. Replaced the freezer thermistor. Suspecting under charge due to frost pattern and subsequent overcooling. Customer will report back in event of ongoing failure.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near New Braunfels, TX 78130

Andrey

Job Details: 10/19/2023

"Arrived on site to test unit for no ice production, tested unit found it making ice but extremely slow unit is cooling properly replaced ice maker and advised customer to monitor, at this time job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Andice, TX 78628

Miguel

Job Details: 10/19/2023

Arrived on site for compressor not starting. Recovered refrigerant. Replaced compressor and filter dryer. Used nitrogen to check for leaks. Vacuumed and recharged. Verified operation. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Leander, TX 78641

Miguel

Job Details: 10/19/2023

"Arrived on site for f3e3 error. Customer turned unit off cause fan was always on and errors kept showing, also found f1e1. Replaced main control board. Reassembled and verified operation. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near New Braunfels, TX 78130

Andrey

Job Details: 10/19/2023

"Arrived on site to replace previously diagnosed dual valve, replaced and tested, unit is now running as designed, job completed"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HBS00

Near Georgetown, TX 78633

Gerry C

Job Details: 10/19/2023

"Arrived to inspect ice production issues. The water valve would only allow a few drips to enter the unit and I removed and replace the valve. I then found the unit would cycle the power intermittently at the end of the external drain pump cycle. I removed and replaced the pump and found the circulation pump/sensor incorrectly reading water levels. During replacement of the circulation pump, I discovered the mounting screw for the reservoir would not secure the reservoir and that the insert was improperly installed. I advised the MFG tech assist of my findings and was informed that it was a non-serviceable part. The unit has been sent to engineering for further review and the customer will be contacted directly if the unit will be replaced. SR# 7737598520. I left the unit disconnected from power and water."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, TX 78747

Leonardo

Job Details: 10/19/2023

"Arrived on site to inspect unit for lights flashing and not draining. Upon closer inspection found no error codes light flashing was the start buttoning, meaning the door was disengaged or latch itself is going bad. Could not find any issue with the unit at this time. Job complete."

We serviced a

KITCHENAID COOKTOP

Model KCES550HBL00

Near Austin, TX 78744

Leonardo

Job Details: 10/19/2023

Arrived on site to inspect cooktop for not powering on for all burners. Customer answered door bell stating they wouldnt be available today. Office to reschedule. ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78754

Leonardo

Job Details: 10/19/2023

Arrived on site to replace heating element for bad bushings per safety. Replaced heating element tested unit unit is running as intended. No leaks at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Elgin, TX 78621

Joe Z

Job Details: 10/19/2023

Arrived on site to install previously ordered part. Installed square on FC door. Door switch now activates correctly. Job complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Elgin, TX 78621

Joe Z

Job Details: 10/19/2023

Arrived on site to install previously ordered parts. Replaced timer W11685947 and knob W11675852

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near Georgetown, TX 78628

Lou

Job Details: 10/19/2023

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the burner not coming on. Using my vent test kit, I tested the airflow to,the unit and found it passed the first two tests, but I still recommended the customer have the vents checked for safety. I disassembled the unit and found the sensor damaged and the ignitor had shorted out. I removed and replaced both parts and tested and unit is operating as designed. I reassembled the unit and retested and it continued to operate as designed. No gas leaks detected and no lint observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Pflugerville, TX 78660

Kimo

Job Details: 10/19/2023

"Arrived onsite for a microwave that has no power. Upon arrival I tested the cavity thermistor and found that it had failed. I am ordering the thermistor and rescheduled for the 10/25/23; ordrng 1 W11224856 (Thermostat, Cavity)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near New Braunfels, TX 78130

Andrew

Job Details: 10/19/2023

Arrived on site to test unit for console continuously cycling on and off. Recommended console replacement. Office to reschedule. ; ordrng 1 W11600370 (Console)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Andice, TX 78628

Lou

Job Details: 10/19/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the front right valve not adjusting the flame from high to medium, I removed and replaced the valve and adjusted the gas flow and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Round Rock, TX 78665

Lou

Job Details: 10/19/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase, cam and belt and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hutto, TX 78634

Blake

Job Details: 10/19/2023

Arrived on site to inspect dishwasher. I found error code F4E3. I found high resistance from the pump. I removed and replaced the pump assembly and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Hutto, TX 78634

Blake

Job Details: 10/19/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the spray arm and tested. The unit now operates as designed. No leaks observed during service. I instructed the customer on detergent use.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Hutto, TX 78634

Blake

Job Details: 10/19/2023

Arrived on site to Inspect cooktop. The front stainless trim is not sitting flush. It is bent up. I am ordering the cooktop resolve. Office to order parts and schedule service. ; ordrng 1 W11223312 (Cooktop)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hutto, TX 78634

Blake

Job Details: 10/19/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the dispenser and both racks. I ran a test cycle and found the unit now operates as designed. No leaks observed durian service.

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ2

Near Leander, TX 78641

Maurice R

Job Details: 10/19/2023

Arrived on site for oven not working. On inspection found the breaker was tripped. Reset breaker and heated oven to 350?. I was monitoring the temperature when it got to 350? it was only heating to on the high side 330? and 290? on the low side. I installed oven sensor and retested. Now at 350? high side is 373? the low side 337?. The oven is operating as designed. Informed the customer to let us know if the breaker keeps tripping.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Manor, TX 78653

Kimo

Job Details: 10/19/2023

Arrived onsite for a DW that is not drying dishes properly upon testing the unit I found that the heater was good the control sending power to the heater. The dispenser was not leaking. Made sure all other functions worked. The I advised the customer to run the hot water at the sink before running the DW the I found out the the customer would use 2 detergent pods sometimes in the DW I advised her to just use one from now on and advised her that she didnt need to preference if shes using pods and then I asked if she could make this changes and monitor the unit to see If the unit improves as far as drying goes.

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS20

Near Leander, TX 78641

Maurice R

Job Details: 10/19/2023

"Arrived onsite for oven with no power. On inspection the breaker was tripped, I turn the unit on and started to preheat the unit and the it tripped the breaker. The customer said that there has been times where it stops heating but did not power down. I installed a new control board and tested again on bake it tripped the breaker. I reset the breaker and tried it on broiler and the same thing happen. Ordering the elements to return next Thursday 10/26/23. I took the cover off the outlet and the wires looked good. ; ordrng 1 W11617232 (Broiler element) and 1 W11545804 (Baking element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78738

Luis

Job Details: 10/19/2023

"Correct serial # HRB3555151Not a CBArrived on site for cooling complaint. Found evaporator incased in ice,ran diagnostics heater powered on diagnosed unit will need a new ui control,heater and bimetal; ordrng 1 W11567938 (Ui control) and 1 W11546981 (Heater) and 1 WP2182381 (Bimetal)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Bastrop, TX 78602

Joe Z

Job Details: 10/19/2023

"Arrived on site for making noise. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test and all components operate correctly. Inspected/test lower components, belt, actuator, motor and cam and are good. Ran a quick cycle and during agitation when agitator moves from clockwise to counter clock wise get a grinding sound everytime . Need to replace gearcase. Replaced gearcase W11449840 and cam W10721967. Test unit and is now operating correctly. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near New Braunfels, TX 78132

Andrew

Job Details: 10/19/2023

Arrived on site to test unit for check vent prompting and noise. Found blower wheel was stripped. Replaced blower wheel and unit now working as designed. Job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Canyon Lake, TX 78132

Andrew

Job Details: 10/19/2023

Called Techline and documented pics. Advised installation needs to be addressed to allow for proper air flow. Contractor was advised of issue. Job complete. SR#7737542257

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near New Braunfels, TX 78132

Andrew

Job Details: 10/19/2023

"Arrived on site to test unit for not starting. Found M/S was incorrect, updated M/S. Found error f9e1(not draining). Replaced faulty drain pump(W11462456) from truck stock. Unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model wdf331pahs1

Near Manor, TX 78724

Kimo

Job Details: 10/19/2023

"Arrived onsite to install properly ordered parts. Upon arrival I installed the new latch,latch actuator,and latch springs and tested the unit and found the unit operating was designed no leaks job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, TX 78724

Kimo

Job Details: 10/19/2023

Arrived on for a refrigerator that when the door is opened the light doesnt turn on upon inspection I found that the switch is broken I replaced the switch and tested the unit and found unit operating as designed

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Manor, TX 78653

Joe Z

Job Details: 10/19/2023

"Arrived on site with 2nd man to install previously ordered parts. Replaced drum assembly, stator, and rotor. Test unit and is operating as designed. No leaks present at this time. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near New Braunfels, TX 78132

Andrew

Job Details: 10/19/2023

Arrived on site and replaced doors. Found RH contact damaged on arrival. Office to reschedule. ; ordrng 1 W10726562 (RH trim cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near New Braunfels, TX 78130

Andrew

Job Details: 10/19/2023

Arrived on site to test unit for noise. Customer stated ice maker has been off and noise is no longer present. Recommend ice maker replacement. Office to reschedule. ; ordrng 1 W11455232 (Ice maker) and 1 W11455388 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Manor, TX 78653

Kimo

Job Details: 10/19/2023

"Arrived onsite for a refrigerator that is not making ice. Upon inspection I found that the fill tube was frozen I am ordering the tube, ice maker and water fill valve as per Service Pointer #: W11560805 Rev. D; ordrng 1 W11455232 (ICEMAKER) and 1 W11395429 (TUBE-WATER) and 1 W11455388 (VALVE)"

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS0

Near Manor, TX 78653

Kimo

Job Details: 10/19/2023

"Arrived onsite for a vent hood that is getting loud after running for 10mis upon arrival I found that the unit was already running as the customer was using the cooktop. I noticed that the blower was set on high but the unit did not sound strange to me, I replaced the blower and found that the unit sounded quieter on the high setting compared to the the old blower. I monitored the unit for 10 minutes and found that the unit was operating as designed"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Leander, TX 78641

Miguel

Job Details: 10/19/2023

"Arrived on site for washer being loud. Customer says fill, wash are loud. But spin is very loud. Ran diagnostics. No fault history. No failures. All sounds are normal. Room amplify sound a bit but noise is normal. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Georgetown, TX 78626

Sterling

Job Details: 10/19/2023

On arrival verified complaint of no bake. Ran bake cycle had no ignition from igniter and no spark. Checked voltage found constant 53 vac on and off. Replaced the DSI board and unit no bake ps correctly. Ran operations check and all is good. Job complete. No gas leak detected during service.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, TX 78626

Sterling

Job Details: 10/19/2023

"On arrival verified complaint of unit shaking. Found Wall damage (photo attached), frame damage (multiple photos attached), and basket is not fully punched. Per SP w11684122 basket will need to be replaced. Ordering basket and frame due to damage. Office to reschedule. Unable to run unit due to extent of damage. ; ordrng 1 W11172199 (Basket) and 1 W10596395 (Cabinet)"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Georgetown, TX 78626

Sterling

Job Details: 10/19/2023

On arrival verified complaint of shaking everywhere. Found basket not fully punched through. Replaced basket. Checked spin with 1000g weight balanced and no excess vibration or noise. Operational test good. Job complete. No leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78705

Leonardo

Job Details: 10/19/2023

"Arrived on site to inspect unit for broken glass top upon delivery. Upon closer inspection found glass top shattered. Replaced cook top, tested unit, unit running as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Del Valle, TX 78617

Matthew

Job Details: 10/18/2023

"Arrived onsite for unit intermittently having a bad smell. Upon arrival inspected unit. Customer stated unit at times smells like rotten egg. Ran and tested unit. Home is a new home in a rural area. Also lots of construction in area. Notified customer that intermittent smell may be from the water line being tapped for a new home or water being shut down, then back up causing sediment to disperse through water heater and flushed out on the next use. This can case a sulfur or rotten egg smell. Ran test on site but did not smell anything. Customer will monitor."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Buda, TX 78610

Joe Z

Job Details: 10/18/2023

"Arrived on site for sparking, upon arrival inspected unit. Found microwave was run with no load and just dry run. Metal rack was inserted and caused arcing. Removed shelf and test unit. Unit is operating correctly. Reinserted rack and placed cup of water on rack and test unit. Unit is operating as designed. Job complete"

We serviced a

ELECTROLUX REFRIGERATOR

Model LFHB2741PF5A

Near Buda, TX 78610

Joe Z

Job Details: 10/18/2023

"Arrived on site for leaking water. Upon arrival inspected unit and found water leaking from ice door. Inspected ice container and is frozen over inside container. After multiple attempts running icemaker defrost and using a steamer all around the container, still cannot remove container. Customer will need to thaw unit out for at least 48 hours with doors open. Will need to return to further diagnose. ; O-emld tckt"

We serviced a

FRIGIDAIRE RANGE

Model FPGH3077RFF

Near Marble Falls, TX 78654

Maurice R

Job Details: 10/18/2023

Arrived onsite for for previously diagnosed parts. The part was damaged out of the box. Ordering a new part and no gas leaks were detected during service.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Marble Falls, TX 78654

Maurice R

Job Details: 10/18/2023

"Arrived onsite for pick diagnosis parts. Installed the gearcase, rotor, clutch and agitator. The slider is in bad shape did not install old one, ordering a new one. No water leaks detected during service.; ordrng 1 W10734521 (Slider)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Austin, TX 78739

Luis

Job Details: 10/18/2023

"Arrived on site. Removed defective heater assembly,installed new heater assembly"

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX535HPS00

Near Austin, TX 78738

Luis

Job Details: 10/18/2023

Arrived on site for too much ice. Diagnosed a defective bin thermistor replaced bin thermistor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Georgetown, TX 78628

Sterling

Job Details: 10/18/2023

On arrival verified complaint of no water to dispenser and no ice. Found no hum when activating water dispenser. Ice dispenser worked. Checked voltage at water valve during water disp found 125vac. Replaced water valve. Retested and found water valve hummed but still no water. Found during disp filter housing not sending water. Replaced filter housing. Retested and found water flow is now good. Ran harvest test on ice maker and it harvested and filled. Operational test good. Job complete. No leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Leander, TX 78641

Sterling

Job Details: 10/18/2023

On arrival verified no power complaint. Checked power at plug found 120VAC and a loose plug. Plugged unit in and display came back on. Took picture. Ran magic lights tester and verified unit is working correctly. Took picture. Operational test good. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Andice, TX 78628

Sterling

Job Details: 10/18/2023

On arrival verified with customer noise complaint. Checked drum by hand and felt no shift in the drum and no noise. Customer states only happens for 5 seconds first load of the day. Unit was cold on arrival. Ran timed dry and heard no noise. Installed 1000g testing weight to one side of drum to simulate off balance load still unable to force noise. Unit is operating correctly at this time. No excess vibrations. Unit is properly leveled. Unit working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Andice, TX 78628

Sterling

Job Details: 10/18/2023

On arrival verified complaint with customer for odor. No odor detected in unit. Verified install is correct and unit is draining properly. Advised customer of use and care as well as good cleaning practices with the unit. Unit drain line connected to garbage disposal. Advised to run garbage disposal once a week to make sure no food builds up and goes back into the drain line. All operational test good. No leaks detected during service. Job complete.

We serviced a

MAYTAG WASHER

Model MHW8630HC4

Near Round Rock, TX 78665

Gerald

Job Details: 10/18/2023

MHW8630HC4 arrived on site to inspect A washing machine with F9E1 error code. Placed the unit into service diagnostic mode and found the following error codes F9E1 F5E2 F0E2. Cleared the codes for testing and found all functions working properly except for the drain. Turned the drain pump on and noticed there was no water leaving the he unit. Vacuumed some debris out of the drain hose and tested again and the unit drained as designed. Also found an excessive amount of soap in the drum during testing. Advised the customer of my findings. No water leaks observed during service.