Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and ran the unit through an auto test. The unit ran as designed except for the agitation portion where I could hear a clicking sound from underneath the unit. Looked underneath the unit and found the cam detached from the shifter. Replaced the shifter and tested the unit. The unit began to agitate and spin as designed. Call complete.

Arrived on site for range neeeding previously diagnosed ACU and lab I left burner element. Upon arrival reconfirmed issue. Installed needed part. Reassembled and tested unit. Found oven and all burners fully functioning as designed. Call complete

Arrived on site for a washing machine that is not spitting out clothes or draining. Inspected unit and work area. The customer advised that the unit wont go into the spin cycle because it doesnt drain out fully. I confirmed the customers complaint and found the unit not fully drained of water. The unit immediately went into a drain when the unit was plugged in and could not hear any movement of water. Removed water from the unit and access the drain pump. Found no obstructions within the drain pump and the drain pump bad.

"Arrived on site for a range that wont heat properly. Inspected unit and work area. Ran the unit through diagnostics and found an F1 E0 (main control failure) error code. I asked the customer if theyve ever seen that error code before and they had mentioned that they had maybe one time. Ran the unit through testing on the bake and broil elements. Found the bake element would not heat but the Boyle Element Wood. Gained access to the back and check continuity through the bake element. Found it open. Went to remove bake element but could not gain access to the element. Spoke to service management team for advice and was advised to call Techline. I called Whirlpool Techline and spoke to Andrew SR# 7732762095. He had me video chat him for 30 minutes to see if we could get the big element replaced. After several attempts, we could not gain access to the element to remove. He advised at this point because the service manual and technical data sheets did not indicate whether this element could be replaced or not, he would report all the findings and photos to review. He advised me to tell the customer that whirlpool and be in contact with them or us depending on the next steps. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested the unit. The unit finished out the harvest and filled as designed. Advise the customer to give the unit at least 24 hours to make ice.

"Arrived on site for a dishwasher thats not closing properly. Inspected unit and work area. The customer advised that the unit would not close the door for several days and that they attempted to use a plastic knife to fix it. They said that since they did that the unit has been opening and closing properly but they just arent sure if something is broken within the door latch. Tested operation in the unit seem to work fine. I did advise that they could proceed forward with repair just to be sure or they could just try to wait and see if there issue was resolved.Call complete."

"Arrived to inspect right front element staying on high even when customer puts the now on low. Confirmed the complaint, removed and replaced the switch and both knobs that were broken. Unit now functioning properly. Customer satisfied. Job complete"

Arrived on site for dryer making loud banging/scrapping noises. Upon arrival confirmed issue. Found front tub bearing had failed and snapped into pieces. Also found the front bulk head mounting clips had failed causing front bulkhead to not hold against cabinet. Informed customer office would call to reschedule once availability of parts is known. Will need to return with new bulk head clips and from bearing kit. ; ordrng 2 W10854425 (Bulkhead mounting clips)s

Arrived to inspect washer scraping noise from inside. Confirmed and found several coins in between the agitator and tub. I removed the coins and tested the unit and unit tested as designed. Customer had recent backflow issues from sewage backing up into the residence. Advised customer to use afresh tabs to minimize the smells inside the unit as suggested by manufacture. Job complete

"Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. The customer advised that the top half of the agitator is loose and no matter how hard they try to screw in the bolt, it seems like it stripped. Confirmed the customers complaint and found the bolts going into the agitator coupler with no metal Splaine to hold it in place. Spoke to service management team and was advised to contact whirlpool Tech line. I called Whirlpool Techline and spoke to Joe (no SR#). He advised that if the agitator was not being held together properly, the issue would have to be with the agitator itself completely. He advised to order all necessary parts for the agitator and try to come back with a new agitator to assemble onto the washer to be sure that we have all necessary parts. Ordering parts in the office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11158175 (Agitator cam) and 1 W11561052 (Agitator coupler) and 1 W10772621 (Screw) and 1 W11480892 (Agitator auger)"

"Arrived on site for washer needing previous diagnoses rebuild. Upon arrival installed all needed parts. Reassembled and tested unit 6 times on all setting available. Found no leaks or failures. Unit now fills, agitates, and drain/spins as designed. Call complete"

"

"Arrived to inspect oven not heating properly. Confirmed the complaint and found the bake element was defective causing the malfunction. Removed and replaced it and unit tested as designed. Customer satisfied, Job complete."

Arrived onsite to replace heating element as per whirlpool. Replaced part. No issues at this time. Job complete

"Arrived on site for complaints of cooktop not working correctly. Found cooktop unresponsive, none of the buttons working. Could not access service mode. Found unit on two different breakers, took pictures. Found incorrect voltage at the wall. Advised customer to contact a professional electrician to have the breaker and connections inspected.

"Arrived on site to test unit for no power, tested unit found unit not receiving proper voltage, L1-N 30v from L2-N 120VAC, from L1-L2 receiving 90VAC, advised customer to contact electrician to resolve issue, after the voltage has been corrected by a electrician and the unit still has operational issues, then to call us back at this time job is complete"

"Arrived on site for The refrigerator (fridge section) freezes the food and water (into ice), even the temperature is 40F. This is a new refrigerator bought from Lowes and just delivered yesterday. Customer stated they adjusted fridge temp to 40 and items are no longer freezing. Found glass bottles on top shelf directly next to diffuser. Explained anything near the diffuser can and will freeze. Pointed out decal on rear bulkhead that explains this. Customer was confused as to why his eggs were freezing on the third shelf down. I showed him how his containers inside the fridge were protruding past the back of the shelf blocking air flow from circulating properly therefore causing spots in the fridge to get colder air thus freezing items in these areas, like eggs on third shelf. Customer is happy with temp items in fridge are with temp being set to 40. Tested thermistors and diffuser. Fridge is working as designed. Job completed."

"Arrived on site for install of new wash motor assembly. Installed new part and tested. Put unit in service mode and found no new error codes. Ran factory diagnostic tests and unit passed. Unit now washing correctly, and functioning as designed. No water leaks detected, job complete."

Arrived on site to install new console due to bend in previously installed console. Installed new and centered bezels. Unit now working as designed. Call complete.

"Arrived on site and sound customer is experiencing clothes not washing properly. found actuator arm is not in cam kit ring. Reattached actuator arm and it is now working properly again, job complete"

Arrived on site for dishwasher not functioning. Upon arrival confirmed issue. After entering diagnostics I found FA E5/E4. After further testing found heating element leaking and causing unit to think water wasnt in 7unit. Replaced element then reassembled tested unit. Found dishwasher fully functioning as designed. No leaks found at time of service being completed and tested. Call complete

"Arrived on site to test unit for doors not leveled, customer stated that attempts were made to level but did not work, stated to customer that the unit has leveling feet, customer was unaware, leveled unit, customer satisfied with results,job complete"

Arrived on call for complaint of not cooling. Found the return air blocked with ice. Removed ice and air flow returned.

"Arrived on site for refrigerator that is not cooling or making ice. Inspected unit and work area. The customer advised theyve been hearing a fan knocking in their freezer and have had temperature issues. The husband did explain that his wife sometimes leaves the freezer door open and the whole freezer is frosted by the time that they open their freezer again. Ran through diagnostics and checked all thermistors and freezer sensors. All checked good. Ran through the defrost sensor and the defrost sensor passed. Ran the unit through a force defrost and found the heater kicking on and starting to defrost the evaporator. Spoke to PR and was advised to check resistance readings on the freezer thermistors and sensor and all checked good. Found 9.85k ohms for the fc evaporator sensor and 7.64k ohms for the FC compartment thermistor. I told the customer that because the unit is showing me that its working properly at this time, the only other issue would be with an electronic issue between one of the boards. I did advise the customer that it is possible that because they dont always close their freezer door, they may have built up too much ice for the defrost heater to handle. I told the customer to defrost the unit manually due to the evaporator cover being covered with ice buildup.

Arrived on site for dishwasher needing previous diagnosed parts. Upon arrival reconfirmed part of prior diagnosis. Found ACU as well as float switch both functioning as designed. Acu had stable 120v connection being received and sent. Found float switch cutting off water supply as designed and ohming within specs. Found motor failing and overheating when power was applied then seizing up. Replaced motor. ; ordrng 1 W10142297 (Tub)

Arrived on site to test unit for right burners not igniting correctly. Test unit and found burner caps not on correctly making flame pop and not come on evenly. Secured burner caps test unit and unit test good.

Arrived on site for washer not operating correctly. Upon arrival confirmed issue with customer. Found no errors in Diagnostics. After further testing found no failures in diagnostics operation tests or normal cycle operation tests. After discussing complaint with customer I found that prior installer hadnt discussed with customer how unit is meant to function or be started properly. Instructed customer on how to properly start unit and get proper cycles selected. At this time unit is fully functioning as designed. No leaks found during tests. Call complete

Arrived onsite for compressor replacement. Found unit needed lokring on aluminum cap tube. Will need to order lokring and Parts research rear wheels. Wheel has failed. Office to reschedule ; ordrng 1 Lokring (Lokring) and 1 Partsresearch (Rear wheel)

Arrived on call for complaint of not working. Test light and both fan speeds. Valentines fan working properly.

Arrived on call for not cooling. Found the fans all working and compressor running but no frost pattern. Will need SS repair. ; ordrng 1 Research (Compressor) and 1 Research (Evaporator)

Arrived on site to replace display board and console. Replaced both parts test unit and unit test good job complete.

Arrived on site for refrigerator not cooling in fc and making a loud noise. Upon arrival confirmed issue and found a major defrost issue had occurred in fc. Fan motor was grinding against the ice built up. Found following results Rc thermistor is ohming at 7.14k rc evap thermistor at 7.22k. Fc thermistor 25.4k and defrost thermostat is at 41.3k. Freezer has a major defrost issue. Called techline and spoke with Leon sr#7732751397. Together we determined unit had a failing ui and hv control as well as a failed fc evap fan asm. ; ordrng 1 W11330971 (Ui control) and 1 WPW10675033 (Hv control) and 1 Cnote

"Arrived on site for complaints of unit not starting, and getting door open error message. Found interlocks with several burnt up terminals

Arrived on site for no ice. Diagnosed a defective icemaker replaced icemaker ran through a cycle and filled with water.

"Arrived on site and replaced harness recommended by techline on previous visit, this did not have any positive affect. Spoke with techline again, control board, harness, and door locks have all been changed out and issue is still happening.

"Arrived on site to test unit for no ice production, tested unit found water valve not activating during diagnostics, removed cover, valve receiving 120VAC but not opening, Recirculating pump is making a very loud grinding noise, recommend to customer replacing water valve, Recirculating pump and reservoir drain pump, office to reschedule ; ordrng 1 W10897719 (Valve) and 1 W11566406 (Recirculating pump) and 1 W11542868 (Reservoir drain pump)"

"Arriced on site to follow up on refrigerator with low ice production and had warmed in the freezer. On arrival checked temps and found as follows. Temps: RC at 35, FC at -11. Thermistor reading at -9 on FC evap, -11 in FC, 35 in RC. Compressor is cool to the touch. RC average 35, FC average 2. Unit seems to be inconsistently cooling in the freezer compartment, causing a shortage of ice as well. Since thermistor reading are matching Temps and unit is not overheating the compressor, ordering the updated control kit for this model with new main control and UI per parts instruction. Power cycled unit. Office to schedule return when parts are received. Unit is adequately cooling at this time and has no indications of a sealed system failure. ; ordrng 1 W11533213 (Control Kit)"

"Arrived on site and inspected range and found there is a rattle/vibration coming from the rear panel when the cooling fan is running. Removed rear panel and added sound pads at contact points, after reattaching rattling has stopped. If issue continues will need to order 10 sound pads, job complete"

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue. After further testing I found abnormal defrost issue in fc caused by a failing defrost thermostat and control causing intermittent defrost at random times. Replaced the control & fc harness. Reassembled and reprogrammed new control to unit. Found unit working fully as designed and not allowing defrost heater to kick on randomly. Informed customer to give unit 24hrs to s5ablize temps. Call complete

Arrived onsite for oven having damage. Looked at the oven and found damage on the control panel. Ordered part. Office to reschedule ; ordrng 1 W10825357 (Control panel)

"Arrived on site to test unit for power turning off intermittently, customer stated that UI would a also freeze at times, all unit behavior are suggesting that the unit did not receive proper firmware updates, customer stated that unit was connected to Wi-Fi at one point but is currently, advised customer that the issue is not with the hardware but software and to get unit connected to Wi-Fi asap, if customer needs any assistance he should contact whirlpool customer service, job complete"

Arrived to inspect dryer not staying on unless customer held the pts switch the entire time. Confirmed the complaint and found the pts was broken and needed to be replaced. After replacing it the unit began operating correctly. Job complete

Arrived on site for refrigerator to drop off filter ordered from customer. Upon arrival got no answer/response at door. Lef5 filter behind flower pot on left side of door and took photo of location. Call complete

"Arrived onsite for the unit leak at the freezer door. Looked at the unit and saw ice the bottom of the freezer. Checked the drain tube and drain tube was clear, also checked the drain hole. Was able to clear the hole for the unit to drain better. Let customer know to allow the unit unthaw in the freezer to help with the left over ice to unthaw so issue will not return for a while. No issues at this time. Job complete"

Arrived on site to test unit for unit leaking heat from the back of the unit. Test unit and found unit venting from vent front the back of the unit as designed. Job complete.

"Arrived on site to test unit for water leak, tested unit found bottom or FC completely covered in ice, removed evap cover and noticed that the evap drain frozen over, used hot water to clear drain, inspected drain, drain working as designed, no leaks detected job complete"

"Arrived on site to test unit for not enough water during wash cycles, tested unit found unit receiving good amount of water, but customer says there should be more, according to her last model, customer stated that this her first time buying a washer with wash plate design, after tested multiple components and pressure tube, replaced control board as precautionary per customers request, called tech line to received sr#7732757049, at this time the unit is running as designed,no leaks detected job complete"

"Arrived on site for Not Draining - Top Load Washer. Plugged in washer and pump began draining residual water. Placed in diagnostics and no error codes came on. Ran auto diagnostics and could hear bearings in gearcase making a ratcheting noise when in spin. Gained access to splutch and found oil inside splutch teeth and inside splutch assembly. Took pictures of oil for quick pics. Ordering gear case W11454741, splutch assembly W10721967, belt W11239857 to complete the repair and will return with all parts. ; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt)"

Arrived onsite for ice dispenser dripping water. Upon inspection I found that the ice door seal was misaligned causing warm air to get in to the ice bin meriting the ice and the water to run down and out of the dispenser.I adjusted it and tested the ice door and found that it is now sealing properly. Upon further inspection I found that the filter was installed incorrectly causing the filter light to stay on. The filter is stuck in the housing I am ordering 1x ed1r1rxd1 filter and 1xw11162041 housing rescheduled; ordrng 1 EDR1RXD1 (Filler) and 1 W11162041 (HOUSING)

"Arrived on site to inspect unit for not being able to open the freezer door , upon inspection found the units bottom drawer was sealed shut with ice but customer defrosted it, , cleaned out old drain tube which had sediment inside, cleared dust underneath and turned back on.

"Arrived on call for complaint of over filling, found the bin thermistor not sensing properly.

Arrived on site to install previous diagnosed part. Found console that was sent was black and unit is stainless steel. Found correct part number was order. Will need to reorder console and inspected before schedule. Office to schedule return when ETA is available. ; ordrng 1 W11297709/stainlesssteel (Console stainless)

"Arrived on site to inspect unit for not allowing buttons 1-3 to be pressed, console had already been replaced, so I replaced the quantum board and tested. All functions returned with no issues. Complete"

"Arrived on site to to test unit for air blowing out from top of microwave, tested unit found has exterior ventilation but not done right, unit also missing damper door, installed damper but proper ventilation install will be required, advised customer to call contractor to resolve this issue,at this time the unit is running as designed,job complete"

Arrived on site to diagnose a range with a broken glass top. Found glass broken around left front burner and called tech line to document. Ordering replacement glass and office to set return appointment. Tech line rep (Joel)File# (7732750721); ordrng 1 W11178791 (Glass)

Arrived onsite for vent hood control malfunction. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete

"Arrived on site to inspect venthood blower not operating properly. At previous service call, I was unable to remove the blower to inspect. Arrived today with 2nd tech and was able to remove the blower to find no debris in the housing, but the motor was bad. Removed and replaced the blower and retested and unit is operating as designed. Job completed."

"Arrived on site for no ice and not freezing. Found deli ui unresponsive,removed ui found damaged and corroded wires at harness. Removed freezer evaporator cover found ice build up only on inlet of evaporator,ran diagnostic test for cooling evaporator not frosting diagnosed a leak in the system. Unit will need a new deli door,deli ui,compressor,fresh food evaporator,freezer evaporator,uv drier and access valve.

"Arrived on site to test unit for racks fall off, tested unit found top and middle rack right side wheels slip out of track due to missing track stops, installed both stops, put rack back on tracks, unit running as designed, no leaks detected job complete"

"Arrived onsite for unit not allowing bake to start. As soon as you push for the bake cycle, an error message pops up for the fan cooling speed to low. Gave customer quote for fan and new knob they requested. Office to reschedule. ; ordrng 1 W10596749 (Mini knob) and 1 W11107275 (Fan assembly)"

Arrived onsite for no water dispensing after repair. Found frozen water line. Thawed line and water was restored. checked placement of thermistor and sealed gap in evaporator cover to air tower. Unit is functioning properly. Job complete

"Arrived on site for dishwasher needing previous diagnosed, but not limited to, dispenser, motor, control, etc. upon arrival installed needed parts. Reassembled and tested unit. Found no leaks during tests. Unit fills agitates and drains as designed. I formed customer to give unit time to cure rinse aid into unit for better drying. Call complete"

"Arrived on site to replace previously diagnosed door handle, verified that the handle was needed, replaced handle, unit now running as designed,job complete"

Arrived on site to follow up on refrigerator that was not dispensing water. Replaced rear valve and tested unit. Verified proper flow with no issues or frozen reservoir. Unit reservoir has not frozen since adjustments were made. Unit working as designed. Call complete.

"Arrived on site to replace previously diagnosed ice maker, replaced ice maker but unit missing feeler arm, customer said that the previous tech took it, will need feeler arm to complete job, advised customer to monitor ice marker, and to empty bin when getting to full until feeler arm is installed office to reschedule ; ordrng 1 WPW10474785 (Arm, shut off)"

"Arrived on site for freezer door not closing properly . Found washer missing on bottom hinge of FZ door . Replaced washer , door is closing properly . No water leaks detected at time of service. Job complete"

"Arrived on site and inspected dryer and found customer is experiencing long dry times. Airflow meter is showing airflow is restricted. Removed vent hose from the rear of the dryer and airflow is now good. vent to the exterior of the building will need to be clear/clean by apartment maintenance. There is no fault with the dryer, Picture of airflow meter, job complete"

Arrived to inspect unit not dispensing water or making ice. Found the dispenser for water is working properly and customer had ice maker in the off position. I scrolled through the main menu and turned the ice maker on. Unit filed and was harvesting when I left. Job complete no parts needed.

Arrived on site for no ice. Icemaker not running through a forced harvest diagnosed a defective icemaker,replaced icemaker,icemaker ran through a cycle and filled with water.

"Arrived on site for TOP RAIL LEFT SIDE BACK GUARD IS MISSING - FALLS OFF issues #313. Found left side upper rack (rear) stopper was broken and half of it was still lodged inside the rail. Removed broken piece from right side and couldnt locate the other half no longer attached. Removed filter and cleaned, still no sign of broken half. Installed both left and right rear stoppers I was sent with. Left side was cracked and would have eventually broken like right side. Ran diagnostics and no error codes came on. No leaks detected. Job completed."

Arrived on site for Will Not Agitate - W11531483A - PRE-ID W10815026 Not Agitating?- SP?W11531483A? Placed in diagnostics and F7E6 came on. No other errors came on. Cleared error code. Ran diagnostics and found motor would not spin belt in agitation or spin. Getting 120 at the wall. When washer is in spin voltage remains at 120. Ordering a new motor (W11497303) and capacitor (W11428524) to return and complete the repair. Will return with all parts. ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)

Arrived on site for Dryer will not run. Found neutral wire was not tightened down enough and was not connected upon arrival. Took picture for quick pic. Secured neutral wire with block screw into terminal block and dryer is running and heating as designed. Made sure all screws were tightened. Job completed.

"Arrived on site for cooling issue in fresh food section. Ran diagnostics sensors off one reading 34 other 53 diagnosed defective thermistors,removed cover defrosted ice on upper section of evaporator replaced cover assembly that includes both thermistors.

"Arrived on site to diagnose range that isn't fully heating. Ran unit and measured Temps. Found a 375 degree preheat is triggering done at 275. Temp sensor looks new, and bake element is glowing and heating. Ordering control rebuild and another temp sensor to resolve. Office to schedule when parts arrive. ; ordrng 1 Rebuild (Control Rebuild) and 1 316217002 (Temp Sensor), states that autho needed"

"arrived on site and found microwave control panel is dented. After replacing it confirmed microwave is operating properly, job complete"

Arrived on site to diagnose a refrigerator that is leaking. Found ice melt water has gotten into pantry control and corroded wiring and shorted control.

"Arrived on site for customer complaint of unit not powering on, I was able to get unit into diagnostic mode, clear error codes, which were unbalanced load error, ran a test cycle, unit tested good. If problem continues, will need console.

Arrived onsite for DW with cracking noise coming from the door when opening it. Upon arrival I asked customer to show me how she opens the door and found that the opens it too far causing the outer door panel to push past the toe panel which makes the noise. I instructed her on how far the door is supposed to be opened. Unit operating as designed.no leaks at this time.Job complete.

"Arrived on site to replace hinge receivers for 30in oven, after replacing, unit is working as designed."

"Arrived on site for customer complaint of unit making noise, found coins between washplate and basket, I removed coins, ran calibration cycle and spin cycle, unit tested good.

Arrived on site to diagnose a dishwasher that is not cleaning well. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance.

Arrived for dryer not operating. Upon arrival customer informed me that the unit is now operating as designed.job complete.

Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker. Removed failed UI and installed new. Powered unit on and performed setup. Tested operation and found unit working as designed.

Arrived on site for range console being chipped. I inspected the unit and work area. I found the console chipped. I replaced the console with a new one. Job complete.

Arrived on site to diagnose refrigerator that has ice building in FC. On arrival found some light frost due to freezer door gasket not sealing. Unit is off level. Adjusted level and heated and molded gasket to close gap. Unit working as designed. Insulated vibration from floor panel under the compressor supports with cardboard. Call complete.

"Arrived on site for complaints of vent hood not working properly. Found the vent was working, but the installation was incorrect. All functions working, but the air is not being vented up and out, due to a large gap in the back causing it to not be sealed. Air is traveling back down to stovetop, causing burner flames to move. Sent video to service team. Advised customer to contact builder and have the install corrected. Job complete."

"Arrived on site for loud noise. Listened to customer recording of noise,noise is from recirculating pump running with little to no water in pan,ran valve good water flow. Replaced recirculating pump that includes water sensor,ran diagnostics all test passed no odd noises from pumps or drain pumps."

"Arrived on call to replace previous diagnosed parts. After replacing lower spray arm, adapter and sensor test dishwasher. Found water spills out fron wash motor. Will need to replace motor. ; ordrng 1 WD49X23778 (Wash motor)"

Arrived on site to install previously diagnosed parts. Removed inlet valve and installed new inlet valve. Ran harvest and water filled mold as designed. Reminded resident to dump any ice it produces tomorrow morning or tonight. After this it will be safe for drinks. No leaks detected. Job completed.

"Arrived on site for freezing in fresh food. Found air leaking from damper door,replaced damper,called tech support,support agreed on replacing damper,checked resistance for fresh food thermistor at control and in fresh food. Per tech support need to replace control ; ordrng 1 WPW10317076 (Control)"

"Arrived on site and replaced all upper rack parts diagnose by previous technician, job complete"

"Arrived onsite for unit having water in the drip tray at the bottom of the unit. Looked at the unit and couldnt find a leak, it looked like it may have been leaking from the inlet hose. Pulled the tray out and dried the water inside the tray and off the switch. Put it back together and tested the unit and couldnt find the leak during testing. Called tech line to report findings. Said that the customer may need to replace the water inlet hose. Spoke with Andrew got Sr#7732747487. No issues at this time. Job complete"

Arrived onsite and replaced the ui per techline instructions and verified the ui is reading the same model as the sticker. Unit is now operating as designed. Advised customer on repair. All checks good. Customer will need to set up WiFi to alow for ongoing updates to software.

Arrived on site for microwave sparking in center. Inspected unit and work area. Found cavity paint burnt around turn table pivot. Added high temperature cavity paint to correct issue. Informed customer to allow 12 to 24 hours before using to allow paint to dry. Job completed.

Arrived on site for dryer on.y running 5 minutes then shutting off. Inspected unit and work area. Performed diagnostics mode and checked fault codes and found none. Performed air flow test and found good air flow. Found load size to small and not enough moisture for sensor to work. Informed customer on small loads would need to use time dry. Unit tested good.

Arrived onsite and found squealing from the factory belt being a little too long. Replaced with updated shorted drive belt. Unit is now operating as designed. Advised customer on repair. All checks good.