"Arrived on site to inspect I machine not making proper ice. Upon further inspection, I found the unit with a slab of ice on the evaporator and could hear the reservoir pump pumping air due to no water in the reservoir. Placed the unit in diagnostics and tested and found the valve is not dispensing enough water into the reservoir which is causing the ice to not form correctly. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit not turning on, found unit was in a middle of a cycle when I arrived, I removed junction box and checked wires, unit tested good at time of service."

Arron site for washer not spinning wash plate correctly. Upon arrival found ui lights functioning and flashing randomly while unit was in stand by mode. Upon trying to enter diagnostics I failed multiple times to get ui to display that it had entered diagnostics mode. I also confirmed that washplate was completely stripped from gearcase shaft. I found oil caked along shaft. Also found main control was failing to proper actuate most commands given.

"Arrived on site to diagnose fridge condensation and freezer over freezing food. Customer informed that the food in the freezer compartment has been over freezing, put unit into service diagnostics and found thermistors testing good, all fans testing good and defrost testing good, put unit into basic defrost mode rather than global as we put it into global last visit. Found temperature extremes of 77? and -22? in the freezer compartment. We reached out to techline and advised them of the situation. They recommended replacing the gf2 board for the unit, we got sr#7730827844. Replaced the gf2 board per techline instruct and powered the unit back on, unit is operating as designed. Job complete."

Arrived on site replaced control. Plugged in each connection on control. Had voltage till again plugged in J8 and tripped breaker . Ran resistance checks and checked components .

"Arrived on site to inspect unit for not allowing selections and always draining, upon inspection found the pressure triac shorted causing issue. Office to reschedule ; ordrng 1 W11498796 (CONTROL )"

Arrived on site to test unit for not washing properly. Found shift actuator is not connected to splutch shifter preventing unit from shifting into agitate. Needing actuator to fix issue. Office to reschedule. ; ordrng 1 W10913953 (actuator)

Arrived on job for complaints of no ice. Found icemaker shorted. After replacement test operation icemaker completed cycle.

Arrived onsite for unit getting frost inside of the unit. Checked the gasket seal and is sealing properly. Saw some frost buildup near front of the freezer. Let customer know know if the door isn?t shut properly then outside air will get in and cause moisture which will turn into frost. Went ahead and used clear silicone to seal the gaps in the cabinet. No issues at this time. Job complete

"Arrived on site for refrigerator not cooling. Unit was removed from model home to storage. Found unit unplugged at time of service. Plugged unit in and gained access to compressor. Measured amp draw at compressor and found within range. Inspected evaporator and found frost pattern developing and fan running. Performed diagnostics mode and tested all sensors. All tested good, no water leaks detected during service."

Arrived onsite for range oven not heating. Upon inspection found igniter only drawing 2.5amps. Replaced igniter and tested. Tested unit at 350 degrees and unit is functioning properly. Job complete

"Arrived on site for customer complaint o case issues, found failed idler and left rear roller, I replaced both parts, unit tested good."

Arrived on job to replace previously diagnosed regulator. Part not sent spoke with office for rescheduling. ; saved tckt

"Arrived on site to diagnose unit not locking thus preventing unit from functioning as designed. Customer informed us that the unit wont go into clean cycle, found that the cancel button had to be held for 5 seconds. Found to be just a customer instruct, ran unit through diagnostics and everything tested fine, went though proper button selection to put the unit back into normal operational status.

"Arrived on site to test unit for leak. Found cold water line was loose. Tightened hose, tested unit, and found no signs of leaks. Found the shed the unit is in, water collects on the side and owner has visible damage to framing from leaks. Advised customer of loose hose connection slightly leaking but the concrete slab and bottom framing studs have visible water marks from water entering from exterior."

"Arrived on site for right refrigerator, right door not closing and freezing items in RC. Inspected unit and work area. Found blockage of air flow that could possibly cause items to freeze in RC. Found right RC door closer cam worn out and will need to replace cam closer ..; ordrng 1 WP12028505AP ( CLOSER)"

"Arrrived on sots to install previously diagnosed parts to resolve washer making noise. Replaced gearcase, inlet valves, cam and shifter. Unable to fully test unit due to being in storeroom. Unit should be working as designed. Company will follow up if any issues are present. Call complete."

"Arrived on site for refrigerator not cooling. Upon arrival found unit unplugged. I ohmed out the thermistors and found freezer thermistor around 5.5 Kohms. After plugging unit in and letting unit run for 20 minutes I found evap coil frosting over evenly, the condenser fan evap fan compressor as well as dampener motor all functioning as designed both in normal mode and diagnostics. I then found during diagnostics that the unit failed the FC evap thermistor test. I the. Replaced the main harness and evap thermistor in freezer. After reassembling I found in diagnostics mode that unit was no longer giving error code and found unit. Ow had full functionality. Informed rac that unit will need to be run for 24 hrs to insure its cooling well. Call complete .86 amps/heat transference from high side and dryer"

Arrived on site to inspect unit for being unlevel and causing issues. Checked the wheels and found no issue. Leveled. Complete

Arrived onsite and found unit leaking from supply line under sink. Advised customer that this issue is not covered by the dishwasher warranty. Advised customer on use and care principles. All else checks good. Possibly corrected leak by loose in over-tightened hose to allow gasket to work properly.

"Arrived on site for refrigerator leaking water. Inspected unit and work area. Found freezer drain pan frozen. Gained access to FC evaporator drain pan and removed ice from pan. Removed ice with steamer and simulated defrost cycle by pouring water over evaporator. Found unit drain. Performed diagnostics mode and tested all components. All tested good , no water leaks detected."

"Arrived on site. Unit cooling correctly,weak water flow found kink in line and shut off valve not fully opened,reinstalled unit tested water flow good."

Arrived on site to install slides diagnosed by previous tech to resolve FC air leak. Replaced slides and verified door is both closing and sealing properly. Customer said ice wasnt being made. When job was completed heard unit drop ice and fill properly. Unit wasnt producing ice due to air leak in the freezer raising temps. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the valve failure, I removed and replaced the valve and calibrated the unit. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for Oven wont turn on. Display will not light up. Have checked breaker multiple times. Found breaker on but no power to the oven. Removed thermal fuse and installed jumper in its place. Oven powered on as designed. Ran diagnostics and F5E1 came up. Door latch error. No other error codes came on. Cleared error code. Installed new thermal fuse and powered up oven. Ran temps on bake. Oven heating as designed. Ran temps on broil. Oven heating as designed. Job completed.

"Arrived on site for no water. Tested water dispenser no water,checked water tank no water flowing to tank,installed bypass to filter head no,water dispensing. Removed water line connection to filter head found no water to filter head from house shut off valve,customer will need to either replace water line to unit or have a plumber check water source."

Arrived onsite for UI panel not responding. Plugged unit back in and the UI panel turned on on its on and selecting all options on its own. Let customer know that that the UI panel needs to be replaced.

Arrived on site to diagnose refrigerator not making ice. Tested bail arm on unit and found it wouldnt lock at all. Replaced icemaker and turned on water supply. Unit should now be working as designed. Call complete.

Arrived on site for a dryer with no heat. I gained access to the heating element and found the main harness visibly burnt and split causing the no dry. I ohmd out all the thermostats and found them all good. The heating element ohmd out good as well. I found just the harness needing replacement.

Arrived onsite for dishwasher not heating. Upon inspection I found F4E2 stored in the unit. I found the heater failed. I was not sent with the heater today so I will need to reschedule and return to complete the repair. Ordering heater(W11537778) office to R/S. ; ordrng 1 W11537778 (Heater element)

Arrived on site for dishwasher not heating water or drying dishes per customer on arrival. When enters diagnostics I found unit had no error codes stored and customer stated last technician had cleared units codes. After running a temp check of water coming into dishwasher and at the sink I found dishwasher temp water was only 101? and the sink temperature only got up to 112?. Upon further inspection I found a heating element was also functioning as designed during the wash cycle and was trying to heat up the water and was also kicking on during the heat cycle I did find however though that during the wash cycle the water temperature would barely reach over 105 when the heater was activated to warm it up. Customer and I also found that on their water heater itself there was a electrical timer device causing the water inside the water heater to only heat up at certain points during the day and was shut off for the remainder of the day and according to customer they are using dishwasher during times when timer on water heater would be shut off and not heating the water in the tank. Customer is going to get timer removed in order to allow water heater to continuously heat water up and after making that adjustment their dishwasher should go back to functioning as normal. Call complete

Arrived on site for washer making loud noise during spin according to the customer. Upon arrival INR diagnostics but once again found no error codes stored in the unit. Upon further testing I was able to take out a load of towels including but not limited to five big bath towels a few dish rags and some smaller rinse towel items The customer just finish washing it and put in the dryer and then run a normal spin test as well as a high-speed spin test and diagnostic and customer user mode. During all available test there was never once any metal on metal sounds coming from the gearcase or the triac in the main control and I noticed no wobbling or bouncing around noises if machine was unlevel.Also documented with Robert that the customer saying the dispenser is filling with a little bit of water at the end of each cycle but upon further testing we could not find any issues with the water in the valve and at this time he says that is normal to see some water in the dispenser. Techline is stating we can take no further action in repairs and that unit is functioning as designed. Call complete

"Arrived on site for refrigerator not cooling. Upon arrival I found rc at 47 degrees and FC at 40. Upon inspection of the compressor compartment I soaped up all connections and eventually found a leak within welded connection between compressor and condenser coil. It took some considerable time to get connections reconnected properly I was eventually able to get unit resealed and held a solid -30 psi vacuum for over 15 minutes after 20 minute vacuum was completed. After recharging unit with 4.5 oz of refrigerant I found that compressor was intermittently making some very odd noises that did not sound healthy. in order to to go back out and reinstall new compressor, dryer, and possibly new condenser coils as well.; O-emld tckt"

"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that it they have an appliance technician friend who advised them to unplug the unit for 24 hours and plug the unit back in and it has seem to fix their issue. They advise that they had a defrost issue where the evaporator cover was completely covered in frost and they could not dispense water. They advised that after defrosting the unit for two days, the unit has seemingly been working properly. I removed the evaporator cover and found no evidence of a defrost issue inside their refrigerator. The customer did tell me that her son was tends to not close the freezer door all the way when he?s going in and out. Tested temperatures and found the freezer side sitting at 1?F in the refrigerator side sitting at 38?F. The customer stated that the unit has been fully plugged in and working for the past eight days. I did advise the customer being that they have no defrost issue at the time and no issues with temperature, everything seemed to be working as designed. Call complete."

Arrived on site to install adore due to rust issues. Inspected unit and work area. Confirmed customers complaint of rust on the freezer compartment door. Replace door and nameplate and to use the heat gun to and here one of the corners to the side chassis. Unit is now working as designed. Call complete.

Arrived on site and inspected microwave sounding as is it were going to blow up.Opened the unit and discovered the noises were directly related to the inside rust spots of the unit that were arching and sparking when customer uses the unit.U

Arrived on site for microwave not heating. Upon arrival I ran water heating test and confirmed not heat issue. After disassembly of unit I tested voltage going from main control to high voltage hardware. I then found the capacitor had failed to function not allowing proper current to then go to the hv trans or magnetron. I replaced the capacitor and diode and then reassembled unit. Found unit is now fully heating as designed with no further issues. Call complete

Arrived on site and inspected washer strike issues.I removed the old strike and installed the new OEM part and unit tested as designed without any issues.Customer satisfied.Job complete

"Arrived on site and inspected washer not spinning clothes out.Confirmed the complaint and found the new style actuator was defective and causing the malfunction.R&R it , calibrated and unit tested to customers satisfaction.JOB COMPLETE"

"Arrived on site for a washing machine that had a broken agitator. Inspected unit and work area. Confirmed customer complaint and replaced agitator. Tested the unit in an auto test, manual high speed spin, as well as heavy agitation. Unit is working as designed. Call complete."

"Arrived on site and inspected freezer door not closing.Manager advised they got the unit from another store and door wouldnt close..; ordrng 2 W10802342 (Shaft)s and 2 W10277361 (Gear collar)s and 1 W10397636 (Left hand rail) and 1 W10397635 (Right hand rail)"

Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. Found the evaporator fans running but the compressor not running at all. Unplugged the unit and plugged it back in and found the compressor not even attempting to turn on. Replaced starting device and tested unit. Unit began to run as designed with the compressor kicking on and running continuously. I advise the customer to give the unit at least 24 to 48 hours to cool properly. Call complete.

Arrived on site for a washing machine that?s making a clicking sound and it?s not finishing cycles. Inspected unit and work area. The customer advised that for a while the unit was just making a clicking sound what was running through the cycles but eventually it just stopped working and finishing the cycle. Placed unit and service diagnostics and found an F0 E5 (off balance load detected) error code. Tested the unit and found the unit moving the basket as it tried to agitate. Checked underneath the unit and found the cam disconnected from the actuator. Replaced the actuator due to an update in parts and tested unit. Unit began working as designed. Call complete.

Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer stated that the unit does start but that the compressor gets really hot and shuts off within 10 seconds. Plugged unit in and took an amp draw of the compressor. Found the unit pulling 14.65 A and then shutting off due to a locked compressor. Ordering sealed system parts in office will need to contact the customer about a return date as well as get authorization for the repair. Please schedule for at least two hours on return visit.; ordrng 1 876765 (mtg kit) and 1 W10309988 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)

"Arrived on site and inspected front load washer long fill and pressure switch errors.Ran diagnostics and confirmed the complaint.Removed and replaced both, reassembled and unit tested as designed.JOB COMPLETE"

"Arrived on site for dishwasher door handle falling off of door. Inspected unit and work area. Found set screw stripped. Removed door handle and installed new. Tested door operation. Spoke with customer on user care guide. All tested good, no water leaks detected during service."

"Arrived on site to inspect unit for not washing dishes, upon inspection found the pump motor not spinning, replaced pump and moved over hardware, no leaks found during testing. Complete"

Arrived on site to test unit for unit not spraying water. Test unit and found unit had error codes. Cleared error codes test unit and unit spraying and washing correctlynkob complete.

Arrived on job for complaints of lights not working. Found only some lights not working properly. Will need to replace module to complete. ; saved tckt

"Arrived onsite to replace previously diagnosed parts. While replacing tube found housing broken. Will need to order filter housing, locking rings and return with tube. Office to reschedule ; ordrng 1 W11091654 (LOCK) and 1 W11162042 (housing) and 1 W11175631 (ring) and 1 W11175632 (ring) and 1 W11252188 (LOCK)"

Arrived onsite for refrigerator no cool and the UI not responding correctly. Upon inspection I found the UI turned off but interior lights on. when you depressed any button on the ui it would light all LEDs and when you let off all leds turn off. I ohmed out the UI harness to the main control and it checked good. I found voltage leaving the main control but the tech sheet doesnt specify how much it takes to power the UI. I replaced the main control and the UI turned on and operated as designed as well as all fans and compressor. I waited for the temperature to start dropping. The temperature dropped 20 degrees while onsite.Job complete.

"Arrived on site for cooling complaint. Found fan motor not running,ran diagnostics fan not running,removed evaporator cover found defective fan assembly ordering a new fan assembly. ; ordrng 1 W11224591 (Fan assembly)"

"Arrived on site and inspected dishwasher and found some and motor is leaking, a new one will be needed to correct the issue quoted customer for repair, .; ordrng 1 W11178672 (Sump and motor)"

"Arrived on site. Customer forgot to defrost unit,advised customer to call into office to reschedule when they know they can defrost unit 24hrs before visit. ; O-emld tckt"

Arrived onsite for refrigerator that is frozen on the back of the RC upon inspection I confirmed the RC evaporator cover has frost build up and the fan is not running. I called techline to report SR#7730836083. I removed the ice and confirmed that the thermistor is in correct location. I confirmed that the dual valve is cycling between sections correctly. I also verified water flow down the drain in the RC as per techline once all these have been confirmed then I am to replace the UI. I replaced the UI and fan scroll due to it breaking during defrosting. I vacuumed up the drain pan. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

"Arrived on site to inspect unit for making loud noises, upon inspection found the evap cover was hitting fan, replaced cover and tested unit. No sounds heard. All functions worked. Complete"

"Arrived on site for customer complaint of unit not dispensing ice, found broken ice bin, ordering ice bin to be drop shipped to customer. ; ordrng 1 W11185686 (Ice bin) and 1 Cnote (Ship ice bin to customer)"

arrived on site and inspected washer and found gearcase is leaking, replaced it, and cam and belt and shifter, washer is now operating properly, job complete"

"Arrived onsite for dryer not heating. Upon inspection tested heating element, fuse and thermostat. Found failed cutoff. Replaced cutoff and tested unit. Unit is functioning properly.

Arrived on job for complaints of no power. Found open fuse replaced fuse. After replacement test operation and found still no power checked voltage and found the L1 leg of supply not working. Customer will have electrician check.

Arrived onsite to replace faulty microwave door.Replaced door and tested. Unit is functioning properly. Job complete

Arrived on job for complaints of no ice customer said it started working but slow. Ran diagnostics and found no codes this time and all sensors working.

Arrived on site to test unit for unit leaking. Ran unit no leaks present customer said it had not leak the last 3-4 times he had run the unit. Door gasket checked good could not duplicate leak at this time.

"Arrived on site for customer complaint of unit not locking and giving f5e3 error code, found failed latch, I replaced latch, ran tests, unit tested good.

Arrived on site to diagnose washer not completely cycle and stoping showing complete. Upon arrival customer informed us that the unit does exactly what our description showed. Put unit into service diagnostics and found error code f7e4 for basket reengagement failure. Put unit through a diagnostic cycle and found it filling with water. We found only the wash plate was being engaged. We gained access to the rotor stator and slider. We found the slides metal ring spinning freely and not engaging the gear case properly. We are order the slider and returning with the clutch just Incase. ; ordrng 1 W10734521 (Slider)

"Arrived on site for ice build up. Ice forming on upper slide out tray and on packages in slide out tray,gasket sealing correctly to cabinet,found excessive silicone around liner and cabinet called tech support. Per tech support to clean off silicone and if issue continues to replace gasket,removed silicone from cabinet

Arrived on site replaced control. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

Arrived onsite to repair microwave and upon inspection discovered waveguide damage.

Arrived on site to replace led modules on previously diagnosed unit. Replaced all of the remaining led modules on the unit and now all of the led modules are on and operating as designed. Job complete.

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit makes the noise when the water is coming into the unit. I placed the unit in diagnostics and checked error codes and found F8E1. Cleared the code and continued with testing. When the valve came on, the cold valve failed to dispense. The hot water is operating as designed. I removed and replaced the inlet valve and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site and inspected GE microwave not working.Confirmed the complaint and checked voltage at the outlet and got 120.Opened the unit and observed and photographed serval schorch marks inside the unit which is directly related to the malfunction of magnetron arching and sparking due to the visible marks inside he unit.Called office and spoke with JA and advised the issues the unit was having.

"Arrived on site to test unit for f3 error code. Found oven sensor was out of range. Oven sensor was telling control unit is hotter than it actually is causing vent fan to stay on as a precautionary. Replaced oven sensor, tested unit, unit works good.

"Arrived on site to install new sump and motor assembly / drain pump to resolve F9E1 error. Installed new parts. On install found the float switch tray full of rock chips from the flooring, and had gotten underneath the flood switch. Tested unit with rocks removed and new sump installed. All is working as designed, no water leaks found. Call complete."

Arrived onsite and attempted to repair unit according to the service pointer for LED light failure and discovered a loose harness clip on the fridge side which slipped off pins when module was detached from liner.

"Arrived on site to diagnose gargling noise coming from dishwasher and console intermittently working. Upon arrival customer informed us of the noise and the console not working, checked unit for error codes via service diagnostics, found none. Put unit into diagnostics cycle and operated as designed, confirmed with customer that the noise the were heating was from the drain pump circulating water to the drain itself. Found the console to be bad due to possible moisture issues within the console, replaced the console and now the unit is operating as designed. Job complete."

"Arrived on site and found welds on the drawer have broken, replaced entire drawer transferring over kickplate and door for sod/handle, job complete"

"Arrived on site for a refrigerator losing cool. Upon arrival the customer stated that they thawed the unit out for a few hours and emptied the FC. The FC then started cooling as designed. However, the RC was still to warm. I checked the temps and found the FC at 6?F after being opened for a bit. Then the RC at 46?F. I then put the unit into diagnostics mode and found all fans turning on and running as designed and the thermistors reading good. Upon further inspection I found frost build up on the RC evap cover. I gained access to the control and checked voltage/ohms to both RC and FC thermistors. The RC thermistor from P5-1 to P5-2 was receiving 1.7VDC and ohmd out at 3.43k ohms. The FC thermistor from P5-3 to P5-4 was receiving 3.5VDC and ohmd out at 7.01k ohmd. The RC thermistor read good, but the FC thermistor was way out of range (7k is showing it is at about 40?F when it should be 20k ohms for 0?F). I then found the RC evap thermistor from P8-@ to P8-2 only reading at .6k ohms. These readings indicate a faulty HV control, a bad FC thermistor, and a bad evap thermistor. I installed the control and FC thermistor. Upon gaining access to the RC evap thermistor I found it was a solid block of ice. I advised the customer in order to finish the repair we will need to leave the unit off for at least 48 hours. Returning with the thermistor (already used one).; ordrng 1 W10316760 (Thermistor)"

Arrived on site to install previously diagnosed parts. I called techline and spoke to Steve and received SR# 7730836036. Steve recommended replacing the shifter. I replaced the shifter and the unit is now working as designed. I separately ran spin and agitate and found it shifting properly now. Call complete.

Arrived onsite for washer with error code and not functioning. Upon arrival unit would not begin any cycle. Ran diagnostics and found faulty lid lock. Confirmed with stored error code.Replaced lid latch and tested. Unit passed diagnostics and normal cycle test. Job complete

Arrived on site to test unit for unit tripping breaker. Found unit tripping breaker when high voltage is coming on. Will need mag cap and diode

Arrived on job for complaints of console not working. Found that not all the parts of the console will respond to touch. Will need to replace console to complete. ; ordrng 1 W11297725 (console)

Arrived onsite and found failed gearcase and shredded belt.

"Arrived on site for burn marks and dryer making noise . Couldn?t duplicate noise , burn marks are grill of air duct . This is normal wear and tear on part . Ran diagnostics and got restricted air flow. Did recommend having exhaust duct clean . No lint build up at time of service . Job complete ."

"Arrived on site to diagnose cooktop with no power. On arrival I flipped the breaker off to examine the module. Removed cooktop and found the power hotplate had partially stuck to the cooktop no melted some onto it. Top layer of hotplate was completely separated. Removed all the hot plates and found the rear left hotplate had burnt and shorted out the terminal on the module. Found damage to both modules. Need to order parts to resolve, both modules, display board may be needed, new cooktop, power burner and 1 small burner. Most parts are expart, so no ETA on part. . ; ordrng 1 WPW10396829 (Cooktop) and 1 WPW10396779 (Center Hotplate) and 1 WPW10396548 (Left rear hot plate) and 1 W10857233 (Right Module)"

"Arrived on site to inspect dryer power cord wiring. Upon further inspection, customer advised that they just moved in and wasnt sure if the dryer power cord was wired correctly. They advised that itll turn on but doesnt dry. I inspected the terminal block and the power cord is wired correctly. I checked voltage at the terminal block and got 77V from red to black. Got 120V from black to white and only 44V from red to white. Checked at the outlet and got the same results. I recommended that the customer have an electrician check the outlet for improper wiring. No lint observed during service, job completed. Unit left unplugged for safety."

"Arrived on site to diagnose refrigerator that is not dispensing ice. Performed diagnostic on unit and found unit was making a whine and not dispensing ice. Found ice maker dispenser motor to have failed. Replaced dispenser motor. Tested unit, now dispensing ice.

Arrived onsite to install previously diagnosed parts. I installed the console and main control. I tested the unit and it is working as designed at this time. I advised the customer on the importance of getting the unit connected to WiFi and I left the WiFi connect teamss number for assistance. Job complete.

Arrived on site for AIG DW shaft broken above lower spinner arm. Found heating element snapped. Ordering new heating element to return and complete the repair. ; O-emld tckt

"Arrived on site to test unit for RC evap frosting over. Found thermistor was bad and found RC temp set to 33. Replaced thermistor, set temp to recommended 37 and set unit to 8hr auto defrost. No leaks detected. Job complete."

Arrived onsite for unit not cooling/freezing. When checked the inside of the unit. The temperature was reading 80 degrees in refrigerator and 75 in freezer. Checked the amp draw and amp draw coming in was good. Also checked voltage from the wires to the start device and found 120v was good. Checked start device and was not getting correct voltage going through. Replaced start device. Waited about 15min and saw the temperature in the freezer get to 57 degrees and refrigerator was at 75. No issues at this time. Job complete

"Arrived on site for NOT COOLING IN EITHER SECTION--CAN HEAR THE FAN BUT NOT GETTING ANY COLDER--WATER IS CONNECTED, but no ice is being made because its not cold enough. Found temps in FC and RC at room temperature. Placed in diagnostics and compressor and fan both running. Tested windings at compressor. Windings tested good. Removed start device and installed new start device. Took temps for ten minutes with no change in temp. No cold air coming out of vent in freezer. Ordering Compressor, coupler, drier, and lock ring kit to return and complete the repair. ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Stub) and 1 Tool (Lock ring kit) and 1 W11506635 (Coupler)"

"Arrived onsite for refrigerator not cooling in FC or RC. Unit was unplugged on arrival. Plugged unit in and ran diagnostics. No issues on control. Fans running and compressor running, recorded .56amps. Unit has no sign of frost pattern. Unit seems to have sealed system issue. Need to order compressor, evaporator, valve, dryer and lokring. Office to reschedule ; ordrng 1 LOKRING (LOKRING ) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"

Arrived on site for ALL BURNERS STILL TURN ON BUT NOT HEATING UP ENOUGH. FEELS LIKE NOT ENOUGH POWER. Found two front burners and warmer burner had weak flames. Cleaned all five burner plates and orifices. Found heavy build up in front two burners and warmer orifices. Flames burning as designed. Adjusted flame on each to ensure the flame patterns looked appropriate. Customer brought to my attention their oven door wasnt closing all the way to allow them to bake and broil when the door was placed in the closed position. Made adjustment to the activation rod that allows the switch to know the door is opened or closed. Oven door closes as designed so customer can bake and broil without shoving the door closed.

"Arrived on site to test unit for not spinning. Found stator was not receiving voltage from control. Motor windings tested good. Replaced control, tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite to replace damaged console. Found console to be incorrect part. Will need to order and reschedule. Office to reschedule ; ordrng 1 WPW10733627 (console)

Arrived on site for oven intermittently powering off and light will not turn on at control. Confirm light failure. Per diagnostics mode and tested light in component activation and found responding. Found failed UI. Found no ETA available on part. Office to schedule appointment when ETA is available. ; ordrng 1 W11296171 (UI)

"Arrived on site for customer complaint of UI console not responding after cooking foods that put of steam or high moisture, found unit working as designed, instructed customer to cover food with Tupperware lids, wax paper, or paper towels.

"Arrived in n site to install previous diagnosed part. Gained access to evaporator drain pan. Removed failed evaporator drain pan and installed new. Simulated defrost cycle by pouring water over the evaporator. Assembled unit and tested all components. All tested good, no water leaks detected"