Service History 838

Near Austin, TX 78745
Luis
Job Details: 07/16/2019
REFRIGERATOR JENN-AIR JFFCC72EFS03 "Arrived on site for no water. Found power lead not fully inserted to harness and not making contact to valve. Installed power lead correctly to harness,connected harness to valve,tested water dispenser,unit working as designed."
Near Austin, TX 78759
Andy
Job Details: 07/16/2019
REFRIGERATOR KITCHENAID KFCO22EVBL5 Arrived on site for refrigerator freezer door not closing properly. Inspected unit and found freezer door not sealing and allowing freezer frost buildup. As well as letting in warm air and defrosting and icing back up. Found failed rails as well as freezer door not holding tight as designed and cracked at bracket on liner. Will need to replace rails as well as door.
Near Georgetown, TX 78626
Joel G.
Job Details: 07/16/2019
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site to diagnose melting burner too high. Found that melt burner cap was installed on the largest burner and not on the smallest burner and causing huge flame. Put caps where they need to go and took pic to confirm. No leaks detected.
Near Wimberley, TX 78676
Scott
Job Details: 07/16/2019
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for no ice and warm fresh section . Found ice bucket full of ice ,fresh temp about 50, freezer normal . Ran diagnostics all checked normal . All fans blowing normal . Fresh evap covered in ice . Ordering seal system. Still covered . No water leaks detected . ; ordrng 1 8201675 (compressor) and 1 SERVICEVALVE and 1 UVDRIER and 1 W11116006 (FRESH EVAP) and 1 W11211387 (EVAP COVER ) and 1 WEIGH3HRS and 1 WPW10608485 (evaporator)"
Near Canyon Lake, TX 78133
Robert
Job Details: 07/16/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and found unit non responsive. Unit had no power at control, but has 122VAC at supply, inspected and found hot wire burned through wire nut. Replaced wire nut tested unit operation is as designed. Job complete"
Near Round Rock, TX 78665
Al
Job Details: 07/16/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect refrigerator not cooling.Confirmed the complaint and removed and replaced the main control board.Reassembled and advised customer to wait 24 hours for the unit to began cooling.Job complete
Near Austin, TX 78738
Paul
Job Details: 07/16/2019
OVEN WHIRLPOOL WOS92EC0AS00 Arrived onsite to replace the previous diagnosed parts. I replaced all the parts and tested the oven. The unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 07/16/2019
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site and found no display on oven. Turned breaker off and tested fuses. I found thermal fuse has failed causing oven to shut off.. Installed new fuse and found breaker instantly trips when turned on. I found when removing connections from the control to test for shorted circuits that the line break relay was fused to the harness and would not come off. Unit will also need new control to complete repair. ; ordrng 1 W10839510 (cntrl-elec)
Near Lakeway, TX 78734
Paul
Job Details: 07/16/2019
WASHER MAYTAG MHW6000XW1 "Arrived onsite for the washer that is leaking water from underneath every time the unit runs. I checked stored error codes and found none. I ran the auto diagnostics cycle and the unit worked as designed. I found no water leaks present at the time of service. I did find where water and detergent had leaked out of the vent. I explained to them that this is caused from to much detergent and I advised to run a clean washer cycle. I did find the short hose off the wall valve to the splitter and the splitter in bad shape. Ms thought they had all new hoses. I explained to ms that the washer hoses were new but the short hose, splitter, and dryer hose was all original. Call complete."
Near Georgetown, TX 78626
Thomas L.
Job Details: 07/16/2019
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site to repair unit with a buzzing sound during operation. Tested unit. Tightened loose cover behind bent. Tested unit by heating many , many cups of water. Sound levels are all now normal."
Near Austin, TX 78728
Lou
Job Details: 07/16/2019
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site to inspect cooktop missing a screw. Upon further inspection, I found that the compliant was that the oven was not mounted correctly and the screw had slipped through the mounting hole. The unit was located below the cooktop. I pulled the unit and found the main power harness was wedged behind the unit keeping it from being pushed back all the way. I was able to get the harness out of the way and the unit pushed back all the way and both mounting screws back in and the unit secured. No mechanical issues with this unit. Job completed."
Near Hutto, TX 78634
Joel G.
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to diagnose unit not making ice at times. Found proper temps in all compartments. Customer informed me that when it fails, the cubes are being harvested and can see them above the ice maker stuck. Found fill Tube partially restricted with ice and allowing smaller than normal cubes to form and causing ice maker to not harvest properly. Air in the system for a unit this new is the number one culprit and could find water seeping by the valve. Removed ice and Informed customer repair to monitor unit. Called source, spoke w/ Andy, who agrees air in the system make cause water to drip to ice maker when it shouldn’t and cause this issue but since I couldn’t detect water seeping by, it might have removed all air from system and work fine after removing ice. Valve may need replaced if issue persists. File#7725350766."
Near Pflugerville, TX 78660
Steve C.
Job Details: 07/16/2019
DISHWASHER AMANA ADB1400AGS1 Arrived on site for the unit is not drying the dishes. Tested the unit in diagnostics and receive no error codes. The heating element is working properly. Advise the customer to turn on the hot water first and then start the unit. Unit works properly and all water connections for dry at the time of service.
Near Austin, TX 78721
Wesley
Job Details: 07/16/2019
RANGE WHIRLPOOL WFG320M0BS0 Arrived onnsite and found failed Ignitor. Repaired oven. Unit is now operating as designed.
Near Driftwood, TX 78619
Scott
Job Details: 07/16/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site ,replaced gearcase , belt and cam . Ran calibration and diagnostics . All checked normal ,Nonwater leaks detected at time of service ."
Near Pflugerville, TX 78660
Steve C.
Job Details: 07/16/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrive on site for the unit is not drying the dishes. Tested the unit and diagnostics and receive no error codes. The heating element did turn on and is heating properly. The unit dispenser does not have the option for rinse aid. It is working properly and all water connections were dry at time of service.
Near Canyon Lake, TX 78133
Robert
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Removed and replaced main control board and icemaker W10843055 and W1846539 fan assembly, tested unit and found operation is as designed job complete"
Near Hutto, TX 78634
Joel G.
Job Details: 07/16/2019
WASHER MAYTAG MVWB765FC1
Near Austin, TX 78753
Ron
Job Details: 07/16/2019
RANGE WHIRLPOOL WFG320M0BS3 "Arrived onsite for oven light no working, performed diagnostics. Determine control board was not supplying power to the socket. Installed replacement control board, oven light is working great. Test fired oven made sure flame was working heated up to 350 with no problems"
Near Austin, TX 78735
James
Job Details: 07/16/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and tested operation. I found that the neutral was not connected causing failure. Corrected connections in junction box of unit and tested operation. Unit tests good. Job complete
Near Wimberley, TX 78676
Scott
Job Details: 07/16/2019
DISHWASHER KITCHENAID KUDC03FVBL3 Arrived on site for poor washing . Ran diagnostics and found wash motor had failed . Replaced sump and motor ran test cycle and all checked normal . No water leaks detected at time of service . Job complete .
Near Leander, TX 78641
James
Job Details: 07/16/2019
OVEN JENN-AIR JJW2830DS01 Arrived on site and ran diagnostics to check for faults and found none. Verified unit calibration is set to 0 degree off set. Preheated the upper and lower oven to 350 to test temperatures I found the average temp in the upper oven at 348 and the lower oven average of 334. Calibrated both ovens and verified. Unit tests good. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 07/16/2019
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on job and found unit not responding. Reset power and no change. Unit W10825875 failure. Replaced pump assembly tested unit and found unit operation is as designed. Diagnostic test shows systems operation normal. Job complete
Near Pflugerville, TX 78660
Steve C.
Job Details: 07/16/2019
REFRIGERATOR KITCHENAID KRFF507HWH00 Arrived on site for the units is leaking water. Found the dispenser fill checks good. Customer advised that there will be water on the top section of the freezer door. Found the mullion will not heat. Verified in diagnostics that the heater is on but the mullion will never get hot. Will need to order the mullion and will need to order the control if needed for the next visit.; ordrng 1 W10846151 (rail-mulln WHT) and 1 W11224256 (cntrl-elec)
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/16/2019
REFRIGERATOR KITCHENAID KFIS27CXMS0
Near Austin, TX 78748
Leonardo
Job Details: 07/16/2019
OVEN WHIRLPOOL WFG505M0BB2 Arrived on site to test unit for oven not heating. Test unit and found oven temp off. Calibrated oven test unit and unit test good job complete.
Near Temple, TX 76502
Arthur B.
Job Details: 07/16/2019
WASHER MAYTAG MVWC565FW1 Arrived onsite for customer complaint of top load washer trips breaker when going into spin cycles. Found washer is on GFI/AFI breaker. Tested unit using standard outlet. Found unit works as designed. Advised customer of findings. They have electrician coming out today. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78756
Leonardo
Job Details: 07/16/2019
RANGE LG LSG4513ST00 Arrived on site to replace ignitor. Replaced ignitor test unit and unit test good job complete.
Near New Braunfels, TX 78130
Robert
Job Details: 07/16/2019
DRYER MAYTAG MEDX655DW1 Unit no heat. Tested and found high limit cut off tests bad. Will order and return.; ordrng 1 279816 (thermal cut off hi)
Near Round Rock, TX 78664
Al
Job Details: 07/16/2019
WASHER WHIRLPOOL WTW7500GC0 Arrived to inspect washer not filling properly.Confirmed the complaint and removed and replaced the valve.Reassembled the unit and the unit began operating as designed.All water lines were dry at the time of service.Customer satisfied job complete
Near Lakeway, TX 78734
Paul
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived onsite for the refrigerator not cooling and the ice maker not working. I found the unit cooling but not getting cold enough in the top or the RC and the top of the FC. I found a shelf had fallen blocking off the intake to the evaporator. I removed the shelf and tested. I found the evaporator motor not running because the shaft was frozen in ice. I removed the ice and the fan worked as designed. I found the filter housing stopped up causing no water to the ice maker and dispenser. The fill valve could be an issue also. I explained to me that they needed to get a new filter and we could install it on the return visit. Ordering c-notes, WPW10179146 VALVE-INLT, & W11162042 HOUSING.; ordrng 1 C-NOTES (NEED PARTS AUTHORIZATION ) and 1 W11162042 (HOUSING) and 1 WPW10179146 (VALVE-INLT)"
Near Austin, TX 78744
Luis
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice. Defrosted evaporator found crack on thermistor,replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws,added adhesive to liner,changed defrost setting to basic."
Near Austin, TX 78729
Tyler B.
Job Details: 07/16/2019
DRYER MAYTAG MEDB765FW0 "Arrived on site for unit not letting temp go lower than hot, found panel working as designed but not changing setting. Replaced control and tested good."
Near Austin, TX 78722
Wesley
Job Details: 07/16/2019
REFRIGERATOR KITCHENAID KFCS22EVMS5 Arrived onnsite and turned off water to unit after icemaker valve misfunction that resulted in flooding. No evidence of water damage. All checks good.
Near Round Rock, TX 78665
Al
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect filter access door popping open.Confirmed the complaint and ordered a filter cover in refrigerator sectionNeeds more work.; 1 WP67006331 (COVER FILTER)
Near Austin, TX 78703
Wesley
Job Details: 07/16/2019
DRYER WHIRLPOOL WGD4800XQ0 Arrived onnsite and found unit operating with no heat. Replaced Ignitor and coil and used truck stock to replace hi limit cutoff.
Near Austin, TX 78728
Lou
Job Details: 07/16/2019
RANGE WHIRLPOOL WFG525S0HS0 "arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the oven is not igniting, but he could hear the “pop” from the control but nothing would happen. I pulled the broiler drawer out and found a large amount of pans inside. I removed some and then removed the oven bottom panel and tested the unit on Bake at 350 degrees. The unit made the popping noise then the Ignitor lit the burner. I tested two more times and tested the broil function. Unit is operating as designed. I advised the customer to not pack so man6 pans in the broil drawer as a pan can/will ground the Ignitor and it won’t light. I advised that if the Ignitor does not arc, the control won’t allow gas to pass through the burner. No gas leaks detected during service, job completed."
Near Austin, TX 78728
Tyler B.
Job Details: 07/16/2019
WASHER MAYTAG MVWX655DW1 Arrived on site for unit not filling with water. Found cold valve seized. Replaced housing and tested good. No leaks on site
Near Wimberley, TX 78676
Scott
Job Details: 07/16/2019
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site for washer stopping after start up and flashing error code f1-e1. Ran diagnostics only error 1-1 code . Unit ran thru diagnostics but stopped and flashed error code . Repeated 2 other times ,same results . Ordering both controls and wl switch . Nonwater leaks detected at time of service . 1 W10864049 (cntrl-elec) and 1 W11201293 (EXPANSION BOARD ) and 1 WPW10448876 (switch-wl)"
Near Austin, TX 78752
Andy
Job Details: 07/16/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer timer not working. Tested unit and found dryer is not running at all. Inspected unit and found failed fuse. As well as bad timer. Removed failed part and replaced with new. Found unit still not operating properly and found that unit has only 120 voltage going to unit. And that outlet at wall is very loose . Recommend to have electrician come out and look at power to outlet. No other repairs are needed at this time.
Near Leander, TX 78641
James
Job Details: 07/16/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and installed new capacitor. Ran calibration and auto diagnostics. U it tests good. Job complete
Near Austin, TX 78746
Luis
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for back wheel issue. Found unit missing pin hitch clip. Will order pin hitch clip ; ordrng 1 W11251741 (PIN HITCH)
Near Austin, TX 78731
Andy
Job Details: 07/16/2019
WASHER WHIRLPOOL WFW94HEXW0 Arrived on site for washer not operating and has F6-E2 code. Tested and inspected unit and found failed motor control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/16/2019
WASHER LG WT7600HKA
Near Dripping Springs, TX 78620
Scott
Job Details: 07/16/2019
FREEZER WHIRLPOOL WRX986SIHZ00 "Arrived on site for freezer temps warmer then normal. Ran temp checks . Freezer was 12, fresh was 32 . Checked Unit temps ,freezer was set to zero but fresh was set to lowest setting . Returned fresh to recommended . Ran diagnostics all checked normal . No water leaks detected at time of service . Did instruct customer not to set to low a temp. Job complete ."
Near Killeen, TX 76543
Arthur B.
Job Details: 07/16/2019
REFRIGERATOR LG LSXS26336S00 Arrived onsite to install new PCB assembly to SxS refrigerator from my prior visit’s diagnosis. Removed and replaced control assembly. Reassembled. Unit works as designed. No other issues found. All water connections were dry at time of service.
Near Temple, TX 76502
Joel G.
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL ED5LVAXVQ00
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/16/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 "arrived on site to diagnose a refrigerator that is not cooling properly. Found fan operation inconsistent, and compressor not running even though RC was above normal temperature. Verified operation of all fans and compressor three diagnostics. Dispenser control and main control would need to be replaced to complete repairs. Homeowner does not wish to proceed with repairs at this time and will call for services if repairs are to be done on unit.
Near Austin, TX 78728
Lou
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=32 degrees & RC=58 degrees. I found a large amount of frost/ice on the Evap cover approximately 1 1/4 inches thick. I tested the fans and the Evap fan motor never came on. I advised the customer that he would need to defrost unit 48 hours before I return. I had the customer sign the waiver of damages from defrosting refrigerator and advised to place towels around the unit to protect baseboards from water. Also recommended keeping a shop vac handy to vacuum any water coming from the unit. I am ordering theUI and will return with all prescreened parts. No water leaks observed during service. ordrng 1 WPW10337911 (cntrl-elec)"
Near Austin, TX 78758
Tyler B.
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for control replacement. Replaced control and tested good. No leaks on site
Near Austin, TX 78758
Tyler B.
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for control replacement. Replaced control and tested good. No leaks on site
Near Austin, TX 78756
Andy
Job Details: 07/16/2019
DRYER WHIRLPOOL WET3300XQ1 "Arrived on site for to install previously diagnosed part. Attempted to remove failed part and could not. Will need to replace blower wheel, housing and motor. and 1 W10396030 (MOTOR DRIVE ) and 1 W10888146 (HOUSING )"
Near Rollingwood, TX 78746
Luis
Job Details: 07/16/2019
REFRIGERATOR KITCHENAID KSSC42QTS00 Arrived on site for dispenser issue. Found dispenser motor losing power causing dispenser door not to close. Unit will need updated control kit.ordrng 1 CNOTE (LM ONLY) and 1 W10789107 (CONTROL KIT)
Near Austin, TX 78702
Leonardo
Job Details: 07/16/2019
DISHWASHER KITCHENAID KUDS01FLSS5 Arrived on site to test unit for unit not working. Test unit and found bad panel and maybe sump and motor.
Near Manor, TX 78653
Steve C.
Job Details: 07/16/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ Arrived on site to replace the icemaker due to not working. Replaced ice maker and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Belton, TX 76513
Al
Job Details: 07/12/2019
DISHWASHER WHIRLPOOL WDT790SLYM1 Arrived to inspect DISHWASHER leaking from underneath unit.Confirmed the complaint and ran diagnostics test mode and unit began dripping water from pump and motor area.Customer also advised the rinse aid doesn’t dispense.Ordering pump and motor and dispenser.; ordrng 1 WPW10304410 (DISPENSER ) and 1 WPW10482502 (PUMP AND MOTOR )
Near Austin, TX 78702
Wesley
Job Details: 07/12/2019
DRYER MAYTAG MEDB835DW4 Arrived onnsite and found dryer not drying clothes first cycle. Found crushed vent and poor airflow condition causing unit to not dry properly. Corrected and advised customer onhaving vent checked for good flow.
Near Pflugerville, TX 78660
Cliff
Job Details: 07/12/2019
VENTHOOD UNKNOWN UXT4230ADS2
Near Killeen, TX 76549
Arthur B.
Job Details: 07/12/2019
WASHER GE GTW460ASJ5WW Arrived onsite for customer complaint of top load washer not spinning out clothes properly. Tested unit and found motor not ramping up to full speed. Unit will need new motor and return with control just in case. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WH49X25376 (washing machine 1/3)
Near , TX 78619
Luis
Job Details: 07/12/2019
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for leds installed backwards and different color in brightness. Installed new leds same issue called tech support per tech support change in manufacture is due to brightness in led.File #7725327132
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL ED5LHAXMT10 Arrived on site for refrigerator not cooling. Performed diagnostics and gained access to evaporator. Found improper frost pattern. Gained access to compressor and tested amp draw and found compressor drawing low amps. Found seal system failure. Would need to replace compressor with UV die drier to found possible seal system leak. Spoke with customer on failure and the extent of repair unit the unit would need.
Near Georgetown, TX 78626
Jonathan S
Job Details: 07/12/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave having no display and when turning on light to low it will flash on and off and fan not working on medium. Tested unit and found control at fault and display are at fault. Removed failed control and installed new. Found fan and light working correctly. Will need to replace display. Will return with panel on hand. ; ordrng 1 W11333816 (DISPLAY )
Near Hutto, TX 78634
Thomas L.
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 arrived onsite for unit not cooling. Found unit to have a failed compressor. ordrng 1 2HOURSEALEDSYSTEM and 1 SF8404 (VALVE) and 1 W10507884 (compressor)
Near Cedar Creek, TX 78612
Steve C.
Job Details: 07/12/2019
MICROWAVE WHIRLPOOL KBHS179SSS05 "Arrived on site or the unit has the error code F6E0. Tested the unit with a cup of water for one minute and it only heated up the water up to 100°. Found the user interface is also very dim. Found the unit will need a new magnetron, inverter, control board and user interface.
Near Leander, TX 78641
James
Job Details: 07/12/2019
WASHER LG WT5170HV Arrived on site and tested operation. I found that all valves are opening and closing properly and the pressure switch is reading water levels. Unit performed all functions properly. Called tech line and spoke to Keith. Valves and pressure switch are functioning properly but the IE error is due to a faulty code not sending voltage to the valves to open them and call for water. Unit will need new control to repair. Customer stated that the control was replaced in May. Inspected control for loose connections and found a date stamp on the control of 4/27/13. Unit will need new control to repair.
Near Leander, TX 78641
James
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and tested operation. I found that the unit is making ice but will not dispense ice or water. I found that the relay on the main board will click but is not sending voltage to the valve for dispenser. Unit will need new ui and main control to repair; ordrng 1 W11043763 (cntrl-elec) and 1 W11265135 (UI)
Near Austin, TX 78746
Leonardo
Job Details: 07/12/2019
WASHER MAYTAG MHW5500FW1 "Arrived on site to test unit and placed unit into diagnostic mode no error codes were stored. I put manually into each cycle and found unit to operate as designed. The unit operates fine when used for regular laundry, the complaint is that the unit won’t spin a very large bath mat. The mentioned bath mat is far too large and heavy for the unit capacity. I tested unit with smaller load to find unit operating as designed. Spoke to Butch at tech support and he advised that the load mentioned in the complaint was too large for unit capacity and not to wash the bath mat in the machine. File number 7725321843 job complete"
Near Waco, TX 76708
Al
Job Details: 07/12/2019
WASHER MAYTAG MVWB835DW4 "Arrived to inspect washer not filling.Confirmed the complaint and ran diagnostics and test mode and got long fill code, overload and inlet temperature codes.Removed and replaced the valve.Tested the unit and unit tested as designed.Customer had a clamp on the drain hose leading into the drain pipe and was warned on the possibility of syphoningAll water lines were dry at the time of service.Customer satisfied Job complete"
Near Austin, TX 78732
Paul
Job Details: 07/12/2019
DISHWASHER WHIRLPOOL KUDS30CXSS4 "Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the control panel, main control, and the vent. I tested the unit and the control panel is not responding on any selection and is completely dead. I checked voltage into the control and had 123VAC. I checked voltage out of the control on the P1B connector and had no voltage out of the new control to the control panel. I called techline and spoke with Leon to give him my findings. Le"
Near Robinson Ranch, TX 78729
Cliff
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is not cooling. When I arrived at home found compressor and all fans running but large amount of oil on front right of condenser indicating they refrigerant leak in the condenser. Condenser and compressor and filter dryer will all need to be replaced due to system contamination. Office will need to set return appointment for two men in three hours.; ordrng 1 CNOTES (2 MAN JOB) and 1 CNOTES (3 HOUR JOB) and 1 W10240365 (condenser)
Near Round Rock, TX 78664
Tyler B.
Job Details: 07/12/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not turning on. Found 120v at outlet, found 120 at control, found control faulty. Replaced control and tested good. No leaks on site"
Near Austin, TX 78731
Wesley
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ04 Arrived on site and found unit UI failed causing same symptom of water dispensing when ice is selected.UI needed.
Near Canyon Lake, TX 78133
Brandon
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Arrived on site for customer complaint of unit melting stuff in freezer, found restriction in line, needs sealed system repair. Ordering sealed system parts.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HR JOB) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10384183 (thermistor) and 1 W10570565 (evaporator) and 1 W10810988 (compressor) and 1 WPW10143759 (dryer)"
Near San Marcos, TX 78666
Robert
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on job for complaints of not cooling. Found ice on back of freezer. Refrigerator was in defrost cycle at the time and came out normally. Replaced thermistor and harness. After replacement test operation of sensor and heater. No leaks detected at time of service.
Near Jarrell, TX 76537
Joel G.
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Arrived on site to install part I previously ordered. Replaced and verified operations. On previous service call, sensor checked out fine but now it was faulty which was different cause of defrost issue from before. Unit not hooked to water. Verified no leaks at time of svc call."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/12/2019
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for customer complaint of dryer kit heating. Checked incoming voltage and found proper 240V. Removed bulkhead and found element and cutoff with no continuity. Removed and replaced element and cutoff kit. Reassembled and tested. Dryer now heats and tumbled as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78739
Luis
Job Details: 07/12/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for no ice and loud noise. Found evaporator incased in ice defrosted evaporator assembly replaced cover and installed updated control board. Powered unit on checked air flow good,ran icemaker through diagnostics passed ran fill test passed.
Near Austin, TX 78717
Lou
Job Details: 07/12/2019
WASHER LG WT7600HWA "arrived on site to inspect washer noises. Upon further inspection, the customer advised that when the unit begins to spin, it makes a loud squealing noise. I attempted to place the unit in diagnostics and it requires a smart phone app that I did not have. Ran the unit in a rinse and spin cycle and could not duplicate the noise. I advised the customer that if the unit should manage the noise again, to contact the office and to take a video of the noise. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 07/12/2019
DRYER AMANA NED4655EW1 Arrived on job for complaints of noise. Found foreign objects in fan housing. Removed from housing and test.
Near Seguin, TX 78155
Robert
Job Details: 07/12/2019
WASHER MAYTAG MVWC416FW0 Arrived on job for complaints of noise. Found gearcase damaged. Replaced gearcase and cam. After replacement ran calibration and test for leaks.
Near Bastrop, TX 78602
Steve C.
Job Details: 07/12/2019
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for the unit is not working. Tested the unit and found the UI has no power. Found the thermal fuse, Tod and light bulb is not working. Replaced the fuse but will need to order the bulb and will use the Tod on next visit.; ordrng 1 WPW10412711 (bulb-light)"
Near Austin, TX 78717
Lou
Job Details: 07/12/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher door issues. Upon further inspection, I opened the door and it flung open open until it hit the floor. I found that the friction pads were missing. I installed new friction pads and tested and the door opened/closed as mis not connected to a water source; therefore, there were no water leaks observed. Job completed."
Near Leander, TX 78641
Lou
Job Details: 07/12/2019
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing no error codes. Unit operated as designed with no error codes at the end of diagnostics. Checked the rinse aid dispenser and it had rinse aid present. During diagnostics, I verified amps to the element (7-9amps) and then verified ohms to the element. I contacted Techline ad spoke to Andy and advised of the complaint/my findings. Andy suggested that the customer not pre-rinse their dishes, use less detergent and turn the dial down to 1 on the rinse aid dispenser which I had already done. Andy provided File #7725329654 for this ticket. I advised the customer exactly what was advised by the Whirlpool tech and the customer advised that they have already done what was recommended. I advised customer that there is nothing wrong with the unit and to follow the recommendation of Whirlpool. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator dispenser. Upon further inspection, the customer advised that the dispenser plate is missing. I researched the plate in service matters and on marcones and could not find a dispenser plate for this model refrigerator. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78731
Wesley
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site and replaced bad thermostat. Unit is now operating as designed.
Near Round Rock, TX 78681
Cliff
Job Details: 07/12/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no mechanical failures at this time. Found rinse agent dispenser empty. Advised homeowner on best cycles and options to use, as well as the necessity of rinse agent for proper drying performance. No further repairs are needed and no leaks were found at time of service."
Near Temple, TX 76504
Arthur B.
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived onsite for customer complaint of SxS refrigerator not cooling both sections. When arrived, could not compressor running. Removed and replaced start device. Reassembled and powered unit on. Compressor came in immediately. Unit began cooling as intended. Advised customer to wait 24hrs before placing food into unit. No other issues found. All water connections were dry at time of service."
Near Spicewood, TX 78669
Luis
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for no cool powered unit on,compressor powered on 5en shut off diagnosed faulty start device. Installed new start device powered unit on compressor powered on unit cooling down. used 1 8201786 (START DEVICE) from stock"
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site for refrigerator ice maker having slow ice production. Measured temperature at ice maker at 17.8° . Measured temperature in FC at 10°. Performed diagnostics mode and checked fault codes, found E0 meaning no fault codes. Cycled ice maker found ice cubes dropped. Ran fill test and check ice maker. Ran fan test and checked air flow. Removed toe panel and found condenser dirty. Called tech support and spoke with Mike (7725326228). He stated that a dirty condenser would cause warmer temperature . All else tested good, no water leaks present. Spoke with customer on removing refrigerator out to clean floor, due to high amount of dog hair."
Near Lago Vista, TX 78645
James
Job Details: 07/12/2019
WASHER WHIRLPOOL WTW4950HW1 Arrived on site and installed new gasket. Tested operation and found unit working properly. Job complete
Near Troy, TX 76579
Al
Job Details: 07/12/2019
DRYER ELECTROLUX EFDE317TIW1 Arrived to install previously ordered parts.Removed and replaced the UI and control.Reassembled and unit tested as designed.JOB COMPLETE
Near Round Rock, TX 78665
Joel G.
Job Details: 07/12/2019
REFRIGERATOR LG LMXS30776S03 "Arrived on site to diagnose fridge not cooling. Found both side cooling just a bit. Accessed compressor and found previously installed system parts. Low side at 20 inches and high side at 170 psi indicating restriction in the system. Will need drier, compressor and valve replaced, system flushed and deep vacuum pulled to attempt to clear restriction. Allow 2 hours. Customer to r/s with customer with eta on parts. Verified no water leaks at time of svc call.; ordrng 1 ADH73150210 (DYE DRIER) and 1 AJU73872501 (3 WAY VALVE) and 1 SV8404 (2 valve) and 1 TCA35911910 (COMPRESSOR)"
Near Temple, TX 76502
Arthur B.
Job Details: 07/12/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for customer complaint of French door refrigerator not dispensing water properly. Removed water filter and installed back into housing. Water dispenses. After waiting 1 minute, water will dispense but has a delay. Attempted a few more times and dispensing stopped. Unit will need UI assembly and return with water valve. All water connections were dry at time of service. ; ordrng 1 W11330487 (panel-ui)"
Near Austin, TX 78727
Tyler B.
Job Details: 07/12/2019
OVEN JENN-AIR JJW2430DP01 "Arrived on site for unit with stuck key error, reset did not fix. Replaced console and tested good
Near Austin, TX 78748
Ron
Job Details: 07/12/2019
COOKTOP WHIRLPOOL WEG760H0DS0 "Arrived onsite for oven giving an f8e0 error code, performed diagnostics customer confirmed fan blower was needed./ installed fan blower motor, oven tested good. Instructed foil lining the bottom will affect the range low temp operation. Range will register a much higher temp due to the foil / no gas leaks on site"
Near Austin, TX 78727
Tyler B.
Job Details: 07/12/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for igniter replacement. Replaced igniter and tested good. Customer stated unit has rust stains. Stated the have communicated with Costco/whirlpool and said they needed pics for authorization. Took 3 pics of rust on door skin and drawer panel. ; ordrng 1 CNOTE (OFFICE RS ) and 1 W10859916 (panel-drwr) and 1 W10909032 (glass-door)
Near Austin, TX 78702
Leonardo
Job Details: 07/12/2019
RANGE WHIRLPOOL WFC310S0ES1 Arrived on site to test unit for top burners not working. Test unit and found melted red wire on cord and wire harness and terminal block. Will need to replace terminal block WPW10245259 . ; ordrng 1 WPW10245259 (TERMINAL BLOCK ) and 1 WX09X10006 (POWER CORD) and 1 WX09X10037 (POWER CORD )
Near Austin, TX 78746
Leonardo
Job Details: 07/12/2019
OVEN KITCHENAID KEBS109BSS01 "Arrived on site to find unit completely non responsive. Found fuse Wpw10545255 blown and replaced. Unit still not working, tested power at supply and found L2 120vac to be damaged visibly melted and burned. Home owner will need to contact a electrician for repair job complete"
Near Seguin, TX 78155
Robert
Job Details: 07/12/2019
REFRIGERATOR GE GSE25HMHEHES Arrived on job for complaints of not dispensing ice properly. Found door on bucket not always closing and allowing full cubes to pass. ; ordrng 1 WR17X12138 (bucket & auger asm)
Near Lakeway, TX 78734
Paul
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRS555SIHW00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the door and tested the dispenser. The new door had a small scratch on it but ms said she didn’t mind the scratch as long as the door was good and the line doesn’t freeze. Ms stated there power had gone off for a few hours the other day and when it came back on the icemaker harvested twice and stopped. I explained this was because the line thawed out enough. There were no water leaks present at the time of service. Call complete.